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Yep. So what was that solution called? I'm gonna Google it now. Chatwood. Chat. Yep. Chatwood WhatsApp, is it? Okay. Like chat and w o o t, w o o t. Okay. What's WhatsApp integration. Yeah. I found it. Let me look for it. Okay. I'm just trying to well yep. Yeah. Yep. Okay. So that's why you wanna do it there. Yep. Yeah. Yep. Yep. Yep. Yeah. Okay. Well, I don't I don't think we don't have a solution with WhatsApp business, per se. The only thing we can do is two way SMS on our platform. But I I sort of heard in the beginning you said they didn't want your technicians, they want to use their private numbers, right, for the group chat. Right? Okay. Well, the the only way around that is we can supply actual mobile service numbers, and then you can register for WhatsApp and just use those numbers, and then host that of us for the actual number itself, and you can use your own application. I mean, that's another way to do it. Just the mobile numbers, we can do it for you at $6 x GST per month just to host it. In terms of calls or in terms of well, incoming, there's no charge. Outbound is 3.8¢ x GST per per SMSN. Yep. Yeah. Someone needs to manage what that business, you know, chat group from your side. But, yeah, all we can do is just supply numbers and then give access to SMS. That that's it. But other things we can do is, like, send the SMS to an email. You can use our own portal for sending out SMSes. But if everything is done in WhatsApp with your clients, then it's it's hard to move them away from that environment. So Gotcha. Yes. Not in time. Yep. Okay. Yes. Yes. What about let me ask you this. What about all the voice calls and stuff like that? Like, what are you guys selling out there or using for your clients? Okay. Yep. Yep. Okay. Okay. Because we've got some, like it's been a while. You probably haven't logged into our platform, but we're rolling out a new, I guess, Comstock Studio. Basically, the the look and feel of our whole entire Comstock hub. We've got a new cloud phone system that now integrates with AI. So what that means is we can do agent bookings. So we can do yeah. So you can a caller can call through, book an appointment, talk to an AI agent, and they'll have that conversation with the agent and successfully book a time to be checked into an appointment. And then, you know, that will link with Microsoft or Google Mail, stuff like that. And it also give confirmation, also give SMS confirmation. Not just that, I mean, there's a lot of on the caller oh, sorry. On the agent side, you know, there's stuff like AI analysis and insights. So based on particular stuff, metrics, you know, we can look at all the statistics in the call. Yeah? Yeah. We got a softphone. We got a softphone with it's integrated with a company called RingoTel. Yeah. Have you have you heard of RingoTel? So we got a full SBC stack working with them. They can do white labeling. Mhmm. Yes. I'm using RingoTel right now to talk to you. And I'm on my speaker phone at the moment. It's just on my mobile just doing some laundry in the background as we speak. But so, yeah, this is fine. It's working off Wi Fi. But sorry. Just getting back to my analytics, like, you know, you can set business goals in terms of sales performance, lead conversion, customer satisfaction compliance, booking appointments, issue resolution sales performance. And if you change particular industries and verticals, there's different criterias that you can set for the analytics, like anything from the negativity threshold to positive threshold of the core. Yeah. There's stuff like core scoring, trigger words as well, so you can flag 10 different words across different industries, and then it will flag it in terms of the the transcription and also the call recording part. There's coaching tips. There's a whole bunch of, like, features and compliance checklist. This is for or this is for our this is our for our cloud phone system that has the AI agent integration. So it's it's done on a tenancy base for per per user, per per customer, whatever. Yeah. Yep. Yep. Yep. Yep. Yeah. I know. Make the hot to kick off. Yep. Yep. Yep. We're gonna yeah. Sorry. Go on. On. Yep. Yep. Perfect. Well, look, our platform's been rock solid since its time from development to going live. We've had no issues with performance. Prices are very comprehensible at the moment. We are working on finalizing the commercials for the AIP. But in terms of the AIP, there's a whole bunch of features still that I've got to cover with you, like the booking agent I mentioned. There's a reception agent. There's a reception console. There's after hours agent. So I think at this moment, what I'm trying to wrap up in terms of our cloud phone system, it's probably one of the most advanced self developed in house cloud phone system products that has AI integration with call scoring and agent analysis. So what it's done is really taking just an ordinary cloud phone system that's pretty, like, standard. Like, most companies can make phone calls, do all that sort of stuff. But we've taken it to the next level where we can analyze every single call with analytics behind the scenes to derive a lot of insights from that core to help make business outcomes and decisions easier. That that's that's the key. Putting together like a one pager sales brochure, what all this core analytics means to certain businesses out there and industries. But once I get that polished, I'll flick it across to you. And then, you know, like, we've got coming soon in the next couple of weeks is our new Comstock Studio that I mentioned, which will contain number ordering, porting automation, notification, number porting all online. So everything becomes more streamlined in the process. The only thing that you gotta still be mindful of is that because we sell wholesale to partners out there, you're expected to rebill. So you have to have your own billing engine. The only thing we can do is just an integration into Xero. So two way integration to Xero. If you use Xero for your accounting or your invoicing, that will work well, and then we'll go through a step that will help you do that. But, again, it's it's once it's set up properly, the process is not hard to learn, and then then you can start automating all the feeds from us for call usage base. Or if you wanna go down the path that you're doing unlimited calls to us and make life easy, then you just manually add in line items to invoices and integrate with Xero, and then you can spin things out of Xero to invoice. So not really a hard process, but just we need to book a time to go through that. But the most important part is that if you do have the clientele that want voice phone calls with AI or it doesn't have to be with AI because that part's optional. I suggest maybe we book a time and see what our system can do for you. Yep. Yep. Yep. Yep. A little. Yep. Absolutely. I I understand the process. But let me ask you one thing. Let's let's not convert what you've got existing. The only thing we can probably touch in terms of existing is anyone that's just on SIP trunks and using through CX. We have a lot of partners that just do that for now. But what they're doing is they're waiting for the point in time to convert to our cloud phone system when the time's right for them. But naturally speaking, how much are you the sort of customers that are just on SIP trunks and three CX, are you guys paying a lot for that, or are they on unlimited calls? Or okay. Okay. Okay. So nothing. No usage. Yeah. Okay. And and how much are you paying for six or four course? Roughly. Okay. Yep. Yep. Yeah. Okay. Okay. Yeah. Yeah. There's not a lot of volume. So I guess there's there's really no point to move things across. But just so you know, we do mobile calls for partners under 3¢ per call. Sorry. Per minute. Correct. But, you know, you effectively gonna save 66% right off the bat there. In terms of the trunks, normally, we charge $2, but, obviously, I can match $1 for a SIP channel anyway. So there's there's some incentive, I guess, if you start having more volume to shift over your existing SIP. But the point is let's start building new business together so that, one, we can either put SIP trunks into new clients with better rates for you, or even look at our cloud phone system to deploy for the new batch of clients coming across. Okay. Let's do that. Yep. Yep. So we we have a WhatsApp group that we'll set up for you and your technicians. You'll have access to Daniel, who is the brains behind our all the development of Comstock, our portals, our services, all the integration work, APIs. So you have twenty four seven access to him. And usually yes. Yep. Okay. What's the plan? Yep. Yep. Yeah. Okay. Yeah. Yep. Yep. That doesn't make sense to me because normally, when when when you have a client and they've canceled that number, Okay. So they're the VoIP cloud's the provider too. So they will have that number on their platform still, and that can't that client canceled that number, and you wanna keep the number. It should technically be as easy as an internal transfer without putting in a port. But that's what I that's what I would think. I mean, for us, we could do that because we operate as a wholesaler. So any numbers that we host on behalf of our partners or our clients, once an end customer cancels, they cancel your contract sorry, their contract with you as the provider, but the numbers still remain on our partition, our platform, so it's free for us to do whatever we want with the number. If you just say, Sean, I need that number signed back to my main account so I can distribute it to either another client or somebody else, that's up to you. And then we can do that for you. We don't have to do an external external, you know, port in request just to move a number internally. It doesn't make sense. Exactly. You've got the authorization to do it. It should just be internal. Like, for for instance, if it came to us as a request, I'll just move myself for you because I have access to the partition. So I can move numbers across there. So look, our our ports is very easy. Cat fees sorry. Cat a first. Takes about five business days, $20 x GST. Cat fees, they start anywhere. If you're doing one to five numbers, I think it's like $80. If you're doing up to a 100 numbers, it's like a 150. So it should be less than what you're paying. Okay. Yep. Okay. Yep. Okay. Makes sense. Yep. Yep. Yep. Yep. Yep. Correct. Yep. No. It depends what's negotiated. Yeah. I suppose. Yeah. I mean, they don't want to charge. Yep. Yep. Yep. Yep. Yep. Oh, okay. Oh, that's weird. Yeah. That's the weird way to do it. Yeah. K. Mhmm. Okay. Yeah. We've got all the call recording functionality on our platform too. So I guess this is my suggestion. Let me find out how soon it's gonna take to update the new Comstock Studio, which would really be in a week and a bit to end of the month or sorry. Next week or so. Let me book in a time with you to actually spend an hour, go through some visual demonstrations of the cloud phone system, the hub itself, that basically walk you through the process of how to onboard a client and how to spin things up, how to make a phone call, how to send a text, all that sort of stuff through the different various portals and services, Then give you time to access it and play with it yourself so you can trial it, experiment, make phone calls, send, receive texts, all that sort of stuff. Maybe create an agent, do some bookings online, test the AI platform, everything like that, look at the core analysis and sentiment, all that stuff, and then come back to me when you think, okay, I like the system. Let's move ahead and let's discuss the commercials, and we'll go from there. Okay. Yeah. Absolutely. We've got the comp ready to go anyway. Yeah. Yep. Yep. K. Let me let me let me put it this way. So I managed to find a new partner last year in May who signed up with me, and he's working very hard to rebuild his services out there. So he's got this new client that we're onboarding. It's part of a rural medical regional medical center with, like, Aborigines and and, you know, Torres Strait Islanders and stuff like that. So the good thing is it's about one site's already a 100 users. The other site's got another one 150 plus spread across seven different sites. So that's pretty good. So that's coming all to us, but they're using our cloud phone system. And they're very interested in the the whole AI agent booking stuff and the AI stuff. So that's been in development for a while, and it's done in a rollout for them. So it's very fantastic news for us because, yeah, we managed to build something that I don't think any other cloud phone provider in Australia is pushing that AI stuff with the cloud phone system. There's some bits and pieces. Some might do it, you know, okay, but it's usually like a bolt on thing, but ours is all native within the one cloud phone system, and it's all developed in house. So that's the area that we're trying to get an early market mover advantage in. So it's really exciting stuff. Let me show it to you in about a week or two, and I'll come back to you with the day when we can get a booking. I think it's better to show you with the new studio update as well for the whole hub and stuff. So and we'll go through a process from start to finish, how to spin up services, how to get everything working. The only part I can't show you yet is the whole integration with Xero because I've gotta get Daniel involved in that. But we do that after the fact if you like the platform, and then we'll also speak about the commercials verbally to work out what you need, and I'll formalize that in an email and then send everything through and then basically get you on board. But yeah. Get get to the point where you can start testing and playing with the services so your team members can go for it. Then I'll create a group chat, put them all in, and if they've got any technical sales based questions, they can we can just chat through the chat like how we do. Alright? K. Let me come back to you. Okay. Yeah. Please. Alright. Yeah. Give me a week or two. Alright. Excellent. Thanks for your time, Rob. Quite cool. Okay. Thank you. Cheers. 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Royce. Hey. Thanks for calling back. How are you? Oh, of course.\n\nIt's been, like, over a year, hasn't it? Yeah. Sure. Okay. WhatsApp chat integrated with right.\n\nOkay. Okay. Yep. Okay. Yep.\n\nYep. So what was that solution called? I'm gonna Google it now. Chatwood. Chat.\n\nYep. Chatwood WhatsApp, is it? Okay. Like chat and w o o t, w o o t. Okay.\n\nWhat's WhatsApp integration. Yeah. I found it. Let me look for it. Okay.\n\nI'm just trying to well yep. Yeah. Yep. Okay. So that's why you wanna do it there.\n\nYep. Yeah. Yep. Yep. Yep.\n\nYeah. Okay. Well, I don't I don't think we don't have a solution with WhatsApp business, per se. The only thing we can do is two way SMS on our platform. But I I sort of heard in the beginning you said they didn't want your technicians, they want to use their private numbers, right, for the group chat.\n\nRight? Okay. Well, the the only way around that is we can supply actual mobile service numbers, and then you can register for WhatsApp and just use those numbers, and then host that of us for the actual number itself, and you can use your own application. I mean, that's another way to do it. Just the mobile numbers, we can do it for you at $6 x GST per month just to host it.\n\nIn terms of calls or in terms of well, incoming, there's no charge. Outbound is 3.8¢ x GST per per SMSN. Yep. Yeah. Someone needs to manage what that business, you know, chat group from your side.\n\nBut, yeah, all we can do is just supply numbers and then give access to SMS. That that's it. But other things we can do is, like, send the SMS to an email. You can use our own portal for sending out SMSes. But if everything is done in WhatsApp with your clients, then it's it's hard to move them away from that environment.\n\nSo Gotcha. Yes. Not in time. Yep. Okay.\n\nYes. Yes. What about let me ask you this. What about all the voice calls and stuff like that? Like, what are you guys selling out there or using for your clients?\n\nOkay. Yep. Yep. Okay. Okay.\n\nBecause we've got some, like it's been a while. You probably haven't logged into our platform, but we're rolling out a new, I guess, Comstock Studio. Basically, the the look and feel of our whole entire Comstock hub. We've got a new cloud phone system that now integrates with AI. So what that means is we can do agent bookings.\n\nSo we can do yeah. So you can a caller can call through, book an appointment, talk to an AI agent, and they'll have that conversation with the agent and successfully book a time to be checked into an appointment. And then, you know, that will link with Microsoft or Google Mail, stuff like that. And it also give confirmation, also give SMS confirmation. Not just that, I mean, there's a lot of on the caller oh, sorry.\n\nOn the agent side, you know, there's stuff like AI analysis and insights. So based on particular stuff, metrics, you know, we can look at all the statistics in the call. Yeah? Yeah. We got a softphone.\n\nWe got a softphone with it's integrated with a company called RingoTel. Yeah. Have you have you heard of RingoTel? So we got a full SBC stack working with them. They can do white labeling.\n\nMhmm. Yes. I'm using RingoTel right now to talk to you. And I'm on my speaker phone at the moment. It's just on my mobile just doing some laundry in the background as we speak.\n\nBut so, yeah, this is fine. It's working off Wi Fi. But sorry. Just getting back to my analytics, like, you know, you can set business goals in terms of sales performance, lead conversion, customer satisfaction compliance, booking appointments, issue resolution sales performance. And if you change particular industries and verticals, there's different criterias that you can set for the analytics, like anything from the negativity threshold to positive threshold of the core.\n\nYeah. There's stuff like core scoring, trigger words as well, so you can flag 10 different words across different industries, and then it will flag it in terms of the the transcription and also the call recording part. There's coaching tips. There's a whole bunch of, like, features and compliance checklist. This is for or this is for our this is our for our cloud phone system that has the AI agent integration.\n\nSo it's it's done on a tenancy base for per per user, per per customer, whatever. Yeah. Yep. Yep. Yep.\n\nYep. Yeah. I know. Make the hot to kick off. Yep.\n\nYep. Yep. We're gonna yeah. Sorry. Go on.\n\nOn. Yep. Yep. Perfect. Well, look, our platform's been rock solid since its time from development to going live.\n\nWe've had no issues with performance. Prices are very comprehensible at the moment. We are working on finalizing the commercials for the AIP. But in terms of the AIP, there's a whole bunch of features still that I've got to cover with you, like the booking agent I mentioned. There's a reception agent.\n\nThere's a reception console. There's after hours agent. So I think at this moment, what I'm trying to wrap up in terms of our cloud phone system, it's probably one of the most advanced self developed in house cloud phone system products that has AI integration with call scoring and agent analysis. So what it's done is really taking just an ordinary cloud phone system that's pretty, like, standard. Like, most companies can make phone calls, do all that sort of stuff.\n\nBut we've taken it to the next level where we can analyze every single call with analytics behind the scenes to derive a lot of insights from that core to help make business outcomes and decisions easier. That that's that's the key. Putting together like a one pager sales brochure, what all this core analytics means to certain businesses out there and industries. But once I get that polished, I'll flick it across to you. And then, you know, like, we've got coming soon in the next couple of weeks is our new Comstock Studio that I mentioned, which will contain number ordering, porting automation, notification, number porting all online.\n\nSo everything becomes more streamlined in the process. The only thing that you gotta still be mindful of is that because we sell wholesale to partners out there, you're expected to rebill. So you have to have your own billing engine. The only thing we can do is just an integration into Xero. So two way integration to Xero.\n\nIf you use Xero for your accounting or your invoicing, that will work well, and then we'll go through a step that will help you do that. But, again, it's it's once it's set up properly, the process is not hard to learn, and then then you can start automating all the feeds from us for call usage base. Or if you wanna go down the path that you're doing unlimited calls to us and make life easy, then you just manually add in line items to invoices and integrate with Xero, and then you can spin things out of Xero to invoice. So not really a hard process, but just we need to book a time to go through that. But the most important part is that if you do have the clientele that want voice phone calls with AI or it doesn't have to be with AI because that part's optional.\n\nI suggest maybe we book a time and see what our system can do for you. Yep. Yep. Yep. Yep.\n\nA little. Yep. Absolutely. I I understand the process. But let me ask you one thing.\n\nLet's let's not convert what you've got existing. The only thing we can probably touch in terms of existing is anyone that's just on SIP trunks and using through CX. We have a lot of partners that just do that for now. But what they're doing is they're waiting for the point in time to convert to our cloud phone system when the time's right for them. But naturally speaking, how much are you the sort of customers that are just on SIP trunks and three CX, are you guys paying a lot for that, or are they on unlimited calls?\n\nOr okay. Okay. Okay. So nothing. No usage.\n\nYeah. Okay. And and how much are you paying for six or four course? Roughly. Okay.\n\nYep. Yep. Yeah. Okay. Okay.\n\nYeah. Yeah. There's not a lot of volume. So I guess there's there's really no point to move things across. But just so you know, we do mobile calls for partners under 3¢ per call.\n\nSorry. Per minute. Correct. But, you know, you effectively gonna save 66% right off the bat there. In terms of the trunks, normally, we charge $2, but, obviously, I can match $1 for a SIP channel anyway.\n\nSo there's there's some incentive, I guess, if you start having more volume to shift over your existing SIP. But the point is let's start building new business together so that, one, we can either put SIP trunks into new clients with better rates for you, or even look at our cloud phone system to deploy for the new batch of clients coming across. Okay. Let's do that. Yep.\n\nYep. So we we have a WhatsApp group that we'll set up for you and your technicians. You'll have access to Daniel, who is the brains behind our all the development of Comstock, our portals, our services, all the integration work, APIs. So you have twenty four seven access to him. And usually yes.\n\nYep. Okay. What's the plan? Yep. Yep.\n\nYeah. Okay. Yeah. Yep. Yep.\n\nThat doesn't make sense to me because normally, when when when you have a client and they've canceled that number, Okay. So they're the VoIP cloud's the provider too. So they will have that number on their platform still, and that can't that client canceled that number, and you wanna keep the number. It should technically be as easy as an internal transfer without putting in a port. But that's what I that's what I would think.\n\nI mean, for us, we could do that because we operate as a wholesaler. So any numbers that we host on behalf of our partners or our clients, once an end customer cancels, they cancel your contract sorry, their contract with you as the provider, but the numbers still remain on our partition, our platform, so it's free for us to do whatever we want with the number. If you just say, Sean, I need that number signed back to my main account so I can distribute it to either another client or somebody else, that's up to you. And then we can do that for you. We don't have to do an external external, you know, port in request just to move a number internally.\n\nIt doesn't make sense. Exactly. You've got the authorization to do it. It should just be internal. Like, for for instance, if it came to us as a request, I'll just move myself for you because I have access to the partition.\n\nSo I can move numbers across there. So look, our our ports is very easy. Cat fees sorry. Cat a first. Takes about five business days, $20 x GST.\n\nCat fees, they start anywhere. If you're doing one to five numbers, I think it's like $80. If you're doing up to a 100 numbers, it's like a 150. So it should be less than what you're paying. Okay.\n\nYep. Okay. Yep. Okay. Makes sense.\n\nYep. Yep. Yep. Yep. Yep.\n\nCorrect. Yep. No. It depends what's negotiated. Yeah.\n\nI suppose. Yeah. I mean, they don't want to charge. Yep. Yep.\n\nYep. Yep. Yep. Oh, okay. Oh, that's weird.\n\nYeah. That's the weird way to do it. Yeah. K. Mhmm.\n\nOkay. Yeah. We've got all the call recording functionality on our platform too. So I guess this is my suggestion. Let me find out how soon it's gonna take to update the new Comstock Studio, which would really be in a week and a bit to end of the month or sorry.\n\nNext week or so. Let me book in a time with you to actually spend an hour, go through some visual demonstrations of the cloud phone system, the hub itself, that basically walk you through the process of how to onboard a client and how to spin things up, how to make a phone call, how to send a text, all that sort of stuff through the different various portals and services, Then give you time to access it and play with it yourself so you can trial it, experiment, make phone calls, send, receive texts, all that sort of stuff. Maybe create an agent, do some bookings online, test the AI platform, everything like that, look at the core analysis and sentiment, all that stuff, and then come back to me when you think, okay, I like the system. Let's move ahead and let's discuss the commercials, and we'll go from there. Okay.\n\nYeah. Absolutely. We've got the comp ready to go anyway. Yeah. Yep.\n\nYep. K. Let me let me let me put it this way. So I managed to find a new partner last year in May who signed up with me, and he's working very hard to rebuild his services out there. So he's got this new client that we're onboarding.\n\nIt's part of a rural medical regional medical center with, like, Aborigines and and, you know, Torres Strait Islanders and stuff like that. So the good thing is it's about one site's already a 100 users. The other site's got another one 150 plus spread across seven different sites. So that's pretty good. So that's coming all to us, but they're using our cloud phone system.\n\nAnd they're very interested in the the whole AI agent booking stuff and the AI stuff. So that's been in development for a while, and it's done in a rollout for them. So it's very fantastic news for us because, yeah, we managed to build something that I don't think any other cloud phone provider in Australia is pushing that AI stuff with the cloud phone system. There's some bits and pieces. Some might do it, you know, okay, but it's usually like a bolt on thing, but ours is all native within the one cloud phone system, and it's all developed in house.\n\nSo that's the area that we're trying to get an early market mover advantage in. So it's really exciting stuff. Let me show it to you in about a week or two, and I'll come back to you with the day when we can get a booking. I think it's better to show you with the new studio update as well for the whole hub and stuff. So and we'll go through a process from start to finish, how to spin up services, how to get everything working.\n\nThe only part I can't show you yet is the whole integration with Xero because I've gotta get Daniel involved in that. But we do that after the fact if you like the platform, and then we'll also speak about the commercials verbally to work out what you need, and I'll formalize that in an email and then send everything through and then basically get you on board. But yeah. Get get to the point where you can start testing and playing with the services so your team members can go for it. Then I'll create a group chat, put them all in, and if they've got any technical sales based questions, they can we can just chat through the chat like how we do.\n\nAlright? K. Let me come back to you. Okay. Yeah.\n\nPlease. Alright. Yeah. Give me a week or two. Alright.\n\nExcellent. Thanks for your time, Rob. Quite cool. Okay. Thank you.\n\nCheers. Bye.","paragraphs":[{"sentences":[{"text":"Hey, Royce.","start":2.0,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.05123208276927471},{"text":"Hey.","start":3.4399998,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.21384620666503903},{"text":"Thanks for calling back.","start":4.72,"end":5.94,"sentiment":"positive","sentiment_score":0.560016818344593},{"text":"How are you?","start":6.3999996,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.2483819971481959},{"text":"Oh, of course.","start":9.2,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.03252725303173065}],"sentiment":"neutral","sentiment_score":0.26146964585551846,"num_words":13,"start":2.0,"end":10.0199995},{"sentences":[{"text":"It's been, like, over a year, hasn't it?","start":10.16,"end":12.42,"sentiment":"neutral","sentiment_score":-0.009256899124011397},{"text":"Yeah.","start":14.48,"end":14.98,"sentiment":"neutral","sentiment_score":-0.045790594071149826},{"text":"Sure.","start":22.095,"end":22.595,"sentiment":"neutral","sentiment_score":-0.036394454538822174},{"text":"Okay.","start":30.015,"end":30.51,"sentiment":"neutral","sentiment_score":-0.04716213047504425},{"text":"WhatsApp chat integrated with right.","start":34.59,"end":43.71,"sentiment":"neutral","sentiment_score":0.013464881852269173}],"sentiment":"neutral","sentiment_score":-0.008504872675985098,"num_words":16,"start":10.16,"end":43.71},{"sentences":[{"text":"Okay.","start":43.71,"end":44.145,"sentiment":"neutral","sentiment_score":0.01778208650648594},{"text":"Okay.","start":53.665,"end":54.165,"sentiment":"neutral","sentiment_score":0.01712118089199066},{"text":"Yep.","start":60.72,"end":61.22,"sentiment":"neutral","sentiment_score":-0.06360810995101929},{"text":"Okay.","start":62.239998,"end":62.739998,"sentiment":"neutral","sentiment_score":-0.05313380807638168},{"text":"Yep.","start":76.815,"end":77.315,"sentiment":"neutral","sentiment_score":-0.010355336591601372}],"sentiment":"neutral","sentiment_score":-0.01843879744410515,"num_words":5,"start":43.71,"end":77.315},{"sentences":[{"text":"Yep.","start":84.11,"end":84.61,"sentiment":"neutral","sentiment_score":-0.04395409673452377},{"text":"So what was that solution called?","start":102.985,"end":104.345,"sentiment":"neutral","sentiment_score":-0.048264908914764725},{"text":"I'm gonna Google it now.","start":104.345,"end":105.45,"sentiment":"neutral","sentiment_score":-0.015550168603658676},{"text":"Chatwood.","start":105.61,"end":106.11,"sentiment":"neutral","sentiment_score":-0.012297699227929115},{"text":"Chat.","start":106.89,"end":107.39,"sentiment":"neutral","sentiment_score":-0.009326850064098837}],"sentiment":"neutral","sentiment_score":-0.03092278160953096,"num_words":14,"start":84.11,"end":107.39},{"sentences":[{"text":"Yep.","start":108.409996,"end":108.909996,"sentiment":"neutral","sentiment_score":-0.015274321660399435},{"text":"Chatwood WhatsApp, is it?","start":110.009995,"end":112.27,"sentiment":"neutral","sentiment_score":-0.01615529553964734},{"text":"Okay.","start":119.995,"end":120.235,"sentiment":"neutral","sentiment_score":-0.0026318728923797607},{"text":"Like chat and w o o t, w o o t.","start":120.235,"end":123.534996,"sentiment":"neutral","sentiment_score":-0.010190288790247658},{"text":"Okay.","start":124.075,"end":124.575,"sentiment":"neutral","sentiment_score":0.004799002781510353}],"sentiment":"neutral","sentiment_score":-0.01054564170125458,"num_words":18,"start":108.409996,"end":124.575},{"sentences":[{"text":"What's WhatsApp integration.","start":124.875,"end":126.255,"sentiment":"neutral","sentiment_score":0.023270516966780026},{"text":"Yeah.","start":126.395,"end":126.715,"sentiment":"neutral","sentiment_score":0.04329102486371994},{"text":"I found it.","start":126.715,"end":127.534996,"sentiment":"neutral","sentiment_score":0.044267175098260246},{"text":"Let me look for it.","start":129.19499,"end":130.475,"sentiment":"neutral","sentiment_score":0.012412981688976287},{"text":"Okay.","start":130.475,"end":130.975,"sentiment":"neutral","sentiment_score":-0.008718566969037056}],"sentiment":"neutral","sentiment_score":0.023019264810360394,"num_words":13,"start":124.875,"end":130.975},{"sentences":[{"text":"I'm just trying to well yep.","start":131.94,"end":142.68001,"sentiment":"positive","sentiment_score":0.38429893429080647},{"text":"Yeah.","start":162.45999,"end":162.95999,"sentiment":"neutral","sentiment_score":-0.024866601452231407},{"text":"Yep.","start":165.57999,"end":166.06,"sentiment":"neutral","sentiment_score":-0.0038106306456029415},{"text":"Okay.","start":166.06,"end":166.56,"sentiment":"neutral","sentiment_score":-0.02946489490568638},{"text":"So that's why you wanna do it there.","start":177.83499,"end":179.53499,"sentiment":"neutral","sentiment_score":0.052145272959023714}],"sentiment":"neutral","sentiment_score":0.1567537448478534,"num_words":17,"start":131.94,"end":179.53499},{"sentences":[{"text":"Yep.","start":189.17,"end":189.67,"sentiment":"neutral","sentiment_score":0.05362292379140854},{"text":"Yeah.","start":197.49,"end":197.99,"sentiment":"neutral","sentiment_score":0.02292744815349579},{"text":"Yep.","start":208.30501,"end":208.785,"sentiment":"neutral","sentiment_score":0.06393248587846756},{"text":"Yep.","start":208.785,"end":209.285,"sentiment":"neutral","sentiment_score":0.06526868045330048},{"text":"Yep.","start":210.145,"end":210.51,"sentiment":"neutral","sentiment_score":-0.011766977608203888}],"sentiment":"neutral","sentiment_score":0.0387969121336937,"num_words":5,"start":189.17,"end":210.51},{"sentences":[{"text":"Yeah.","start":222.26999,"end":222.59,"sentiment":"neutral","sentiment_score":0.004778681322932243},{"text":"Okay.","start":222.59,"end":222.98999,"sentiment":"neutral","sentiment_score":0.014759229496121408},{"text":"Well, I don't I don't think we don't have a solution with WhatsApp business, per se.","start":222.98999,"end":228.575,"sentiment":"neutral","sentiment_score":-0.1355795287527144},{"text":"The only thing we can do is two way SMS on our platform.","start":229.115,"end":231.85501,"sentiment":"neutral","sentiment_score":-0.002643845115716641},{"text":"But I I sort of heard in the beginning you said they didn't want your technicians, they want to use their private numbers, right, for the group chat.","start":231.99501,"end":241.035,"sentiment":"neutral","sentiment_score":-0.06515088251658849}],"sentiment":"neutral","sentiment_score":-0.06793778383378256,"num_words":59,"start":222.26999,"end":241.035},{"sentences":[{"text":"Right?","start":241.035,"end":241.38,"sentiment":"neutral","sentiment_score":-0.02301478199660778},{"text":"Okay.","start":248.90001,"end":249.22,"sentiment":"neutral","sentiment_score":0.009430546313524246},{"text":"Well, the the only way around that is we can supply actual mobile service numbers, and then you can register for WhatsApp and just use those numbers, and then host that of us for the actual number itself, and you can use your own application.","start":249.22,"end":263.835,"sentiment":"neutral","sentiment_score":0.07491835968361961},{"text":"I mean, that's another way to do it.","start":264.695,"end":266.475,"sentiment":"neutral","sentiment_score":0.06422363547608256},{"text":"Just the mobile numbers, we can do it for you at $6 x GST per month just to host it.","start":272.11002,"end":278.21002,"sentiment":"neutral","sentiment_score":0.08850350342690945}],"sentiment":"neutral","sentiment_score":0.0752213480323553,"num_words":75,"start":241.035,"end":278.21002},{"sentences":[{"text":"In terms of calls or in terms of well, incoming, there's no charge.","start":281.79,"end":291.585,"sentiment":"neutral","sentiment_score":0.042578824795782566},{"text":"Outbound is 3.8¢ x GST per per SMSN.","start":291.805,"end":297.83002,"sentiment":"neutral","sentiment_score":0.10535261886460441},{"text":"Yep.","start":300.05002,"end":300.55002,"sentiment":"neutral","sentiment_score":0.19245688617229464},{"text":"Yeah.","start":319.445,"end":319.845,"sentiment":"neutral","sentiment_score":-0.015273948200047016},{"text":"Someone needs to manage what that business, you know, chat group from your side.","start":319.845,"end":325.785,"sentiment":"neutral","sentiment_score":-0.01119517907500267}],"sentiment":"neutral","sentiment_score":0.03642898570332262,"num_words":37,"start":281.79,"end":325.785},{"sentences":[{"text":"But, yeah, all we can do is just supply numbers and then give access to SMS.","start":326.94998,"end":331.68997,"sentiment":"neutral","sentiment_score":0.017574364435859025},{"text":"That that's it.","start":331.83,"end":332.55,"sentiment":"neutral","sentiment_score":0.021718798205256462},{"text":"But other things we can do is, like, send the SMS to an email.","start":332.55,"end":335.77,"sentiment":"neutral","sentiment_score":0.0032071279627936228},{"text":"You can use our own portal for sending out SMSes.","start":336.87,"end":340.095,"sentiment":"neutral","sentiment_score":0.025688711646944286},{"text":"But if everything is done in WhatsApp with your clients, then it's it's hard to move them away from that environment.","start":340.155,"end":345.775,"sentiment":"neutral","sentiment_score":-0.1370410378135386}],"sentiment":"neutral","sentiment_score":-0.03483951032103505,"num_words":64,"start":326.94998,"end":345.775},{"sentences":[{"text":"So Gotcha.","start":345.835,"end":353.29498,"sentiment":"neutral","sentiment_score":-0.11125745996832848},{"text":"Yes.","start":354.72,"end":355.22,"sentiment":"neutral","sentiment_score":-0.14720633625984192},{"text":"Not in time.","start":359.6,"end":360.42,"sentiment":"neutral","sentiment_score":-0.1984498749176661},{"text":"Yep.","start":363.6,"end":364.1,"sentiment":"neutral","sentiment_score":0.12783420085906982},{"text":"Okay.","start":377.965,"end":378.465,"sentiment":"neutral","sentiment_score":0.0669005885720253}],"sentiment":"neutral","sentiment_score":-0.09629201143980026,"num_words":8,"start":345.835,"end":378.465},{"sentences":[{"text":"Yes.","start":386.06,"end":386.56,"sentiment":"neutral","sentiment_score":0.09807443618774414},{"text":"Yes.","start":389.1,"end":389.6,"sentiment":"neutral","sentiment_score":0.07131310552358627},{"text":"What about let me ask you this.","start":391.90002,"end":393.655,"sentiment":"neutral","sentiment_score":0.015337822027504444},{"text":"What about all the voice calls and stuff like that?","start":393.655,"end":395.895,"sentiment":"neutral","sentiment_score":0.013860352896153927},{"text":"Like, what are you guys selling out there or using for your clients?","start":395.895,"end":400.235,"sentiment":"neutral","sentiment_score":0.03701074442897852}],"sentiment":"neutral","sentiment_score":0.028015484451316297,"num_words":32,"start":386.06,"end":400.235},{"sentences":[{"text":"Okay.","start":404.935,"end":405.435,"sentiment":"neutral","sentiment_score":0.12874051928520203},{"text":"Yep.","start":410.12,"end":410.62,"sentiment":"neutral","sentiment_score":0.17803215980529785},{"text":"Yep.","start":416.12,"end":416.44,"sentiment":"neutral","sentiment_score":0.1767924726009369},{"text":"Okay.","start":416.44,"end":416.94,"sentiment":"neutral","sentiment_score":0.1758911907672882},{"text":"Okay.","start":417.56,"end":418.06,"sentiment":"neutral","sentiment_score":0.3276110291481018}],"sentiment":"neutral","sentiment_score":0.19741347432136536,"num_words":5,"start":404.935,"end":418.06},{"sentences":[{"text":"Because we've got some, like it's been a while.","start":431.41498,"end":433.81,"sentiment":"neutral","sentiment_score":0.13956348556611273},{"text":"You probably haven't logged into our platform, but we're rolling out a new, I guess, Comstock Studio.","start":433.81,"end":439.11002,"sentiment":"neutral","sentiment_score":0.10941046060008161},{"text":"Basically, the the look and feel of our whole entire Comstock hub.","start":439.25,"end":445.035,"sentiment":"neutral","sentiment_score":0.21928302571177483},{"text":"We've got a new cloud phone system that now integrates with AI.","start":445.035,"end":448.075,"sentiment":"neutral","sentiment_score":0.23986103758215904},{"text":"So what that means is we can do agent bookings.","start":448.075,"end":451.135,"sentiment":"neutral","sentiment_score":0.291666641831398}],"sentiment":"neutral","sentiment_score":0.1923740729689598,"num_words":60,"start":431.41498,"end":451.135},{"sentences":[{"text":"So we can do yeah.","start":451.435,"end":453.595,"sentiment":"positive","sentiment_score":0.35361750721931456},{"text":"So you can a caller can call through, book an appointment, talk to an AI agent, and they'll have that conversation with the agent and successfully book a time to be checked into an appointment.","start":453.595,"end":464.41,"sentiment":"positive","sentiment_score":0.3981802787099566},{"text":"And then, you know, that will link with Microsoft or Google Mail, stuff like that.","start":465.35,"end":469.19,"sentiment":"neutral","sentiment_score":0.2637589613596598},{"text":"And it also give confirmation, also give SMS confirmation.","start":469.19,"end":472.41,"sentiment":"neutral","sentiment_score":0.2687134262588289},{"text":"Not just that, I mean, there's a lot of on the caller oh, sorry.","start":472.965,"end":477.685,"sentiment":"neutral","sentiment_score":0.05467648378440312}],"sentiment":"neutral","sentiment_score":0.292880427187834,"num_words":78,"start":451.435,"end":477.685},{"sentences":[{"text":"On the agent side, you know, there's stuff like AI analysis and insights.","start":477.685,"end":482.105,"sentiment":"neutral","sentiment_score":0.06711283268836829},{"text":"So based on particular stuff, metrics, you know, we can look at all the statistics in the call.","start":482.48502,"end":489.53998,"sentiment":"neutral","sentiment_score":0.08202208971811666},{"text":"Yeah?","start":489.53998,"end":490.03998,"sentiment":"neutral","sentiment_score":0.03328661620616913},{"text":"Yeah.","start":495.13998,"end":495.38,"sentiment":"neutral","sentiment_score":0.02929396741092205},{"text":"We got a softphone.","start":495.38,"end":496.36,"sentiment":"neutral","sentiment_score":0.04087028466165066}],"sentiment":"neutral","sentiment_score":0.0695925989767184,"num_words":37,"start":477.685,"end":496.36},{"sentences":[{"text":"We got a softphone with it's integrated with a company called RingoTel.","start":497.415,"end":501.035,"sentiment":"neutral","sentiment_score":0.12190499808639288},{"text":"Yeah.","start":503.095,"end":503.415,"sentiment":"neutral","sentiment_score":0.07247473299503326},{"text":"Have you have you heard of RingoTel?","start":503.415,"end":504.715,"sentiment":"neutral","sentiment_score":0.054689962949071615},{"text":"So we got a full SBC stack working with them.","start":505.73502,"end":508.635,"sentiment":"neutral","sentiment_score":0.13950736969709396},{"text":"They can do white labeling.","start":509.33502,"end":510.635,"sentiment":"neutral","sentiment_score":0.047558116167783736}],"sentiment":"neutral","sentiment_score":0.10145796367100307,"num_words":35,"start":497.415,"end":510.635},{"sentences":[{"text":"Mhmm.","start":516.24,"end":516.39996,"sentiment":"neutral","sentiment_score":-0.13124507665634155},{"text":"Yes.","start":516.39996,"end":516.89996,"sentiment":"neutral","sentiment_score":-0.0730351060628891},{"text":"I'm using RingoTel right now to talk to you.","start":517.92,"end":520.82,"sentiment":"neutral","sentiment_score":-0.2112229358818796},{"text":"And I'm on my speaker phone at the moment.","start":521.92,"end":524.32,"sentiment":"neutral","sentiment_score":-0.03826601223813163},{"text":"It's just on my mobile just doing some laundry in the background as we speak.","start":524.32,"end":528.765,"sentiment":"neutral","sentiment_score":-0.03509381686647733}],"sentiment":"neutral","sentiment_score":-0.0850310848227569,"num_words":35,"start":516.24,"end":528.765},{"sentences":[{"text":"But so, yeah, this is fine.","start":528.825,"end":530.985,"sentiment":"neutral","sentiment_score":0.16483659483492374},{"text":"It's working off Wi Fi.","start":530.985,"end":532.445,"sentiment":"neutral","sentiment_score":0.15836906880140306},{"text":"But sorry.","start":532.585,"end":533.465,"sentiment":"neutral","sentiment_score":-0.012484095990657806},{"text":"Just getting back to my analytics, like, you know, you can set business goals in terms of sales performance, lead conversion, customer satisfaction compliance, booking appointments, issue resolution sales performance.","start":533.465,"end":545.22003,"sentiment":"neutral","sentiment_score":0.1327414592107137},{"text":"And if you change particular industries and verticals, there's different criterias that you can set for the analytics, like anything from the negativity threshold to positive threshold of the core.","start":545.52,"end":557.435,"sentiment":"neutral","sentiment_score":-0.09465749089916548}],"sentiment":"neutral","sentiment_score":0.039704325621666973,"num_words":73,"start":528.825,"end":557.435},{"sentences":[{"text":"Yeah.","start":557.575,"end":557.815,"sentiment":"neutral","sentiment_score":0.01370244100689888},{"text":"There's stuff like core scoring, trigger words as well, so you can flag 10 different words across different industries, and then it will flag it in terms of the the transcription and also the call recording part.","start":557.815,"end":568.62,"sentiment":"neutral","sentiment_score":0.07746202992023649},{"text":"There's coaching tips.","start":568.76,"end":569.96,"sentiment":"neutral","sentiment_score":0.11794668187697728},{"text":"There's a whole bunch of, like, features and compliance checklist.","start":569.96,"end":573.5,"sentiment":"neutral","sentiment_score":0.09712404608726502},{"text":"This is for or this is for our this is our for our cloud phone system that has the AI agent integration.","start":577.32,"end":586.46497,"sentiment":"neutral","sentiment_score":0.05361289310861717}],"sentiment":"neutral","sentiment_score":0.07375837949244943,"num_words":73,"start":557.575,"end":586.46497},{"sentences":[{"text":"So it's it's done on a tenancy base for per per user, per per customer, whatever.","start":586.605,"end":591.985,"sentiment":"neutral","sentiment_score":0.013330931775271893},{"text":"Yeah.","start":594.125,"end":594.3,"sentiment":"neutral","sentiment_score":0.06367748975753784},{"text":"Yep.","start":601.42,"end":601.92,"sentiment":"neutral","sentiment_score":0.1813875138759613},{"text":"Yep.","start":620.99,"end":621.49,"sentiment":"neutral","sentiment_score":0.16691642999649048},{"text":"Yep.","start":626.03,"end":626.53,"sentiment":"positive","sentiment_score":0.46627718210220337}],"sentiment":"neutral","sentiment_score":0.054577676206827165,"num_words":20,"start":586.605,"end":626.53},{"sentences":[{"text":"Yep.","start":635.15,"end":635.65,"sentiment":"neutral","sentiment_score":0.12793366611003876},{"text":"Yeah.","start":647.565,"end":647.82,"sentiment":"neutral","sentiment_score":-0.0345902144908905},{"text":"I know.","start":647.9,"end":648.22003,"sentiment":"neutral","sentiment_score":-0.023969540372490883},{"text":"Make the hot to kick off.","start":648.22003,"end":649.68,"sentiment":"neutral","sentiment_score":0.106439758092165},{"text":"Yep.","start":652.14,"end":652.64,"sentiment":"neutral","sentiment_score":0.27167221903800964}],"sentiment":"neutral","sentiment_score":0.0868831944059242,"num_words":11,"start":635.15,"end":652.64},{"sentences":[{"text":"Yep.","start":656.46,"end":656.96,"sentiment":"neutral","sentiment_score":0.26551586389541626},{"text":"Yep.","start":658.86,"end":659.36,"sentiment":"neutral","sentiment_score":0.13177290558815002},{"text":"We're gonna yeah.","start":659.98,"end":661.98,"sentiment":"neutral","sentiment_score":0.13578383127848306},{"text":"Sorry.","start":661.98,"end":662.3,"sentiment":"neutral","sentiment_score":0.040467165410518646},{"text":"Go on.","start":662.3,"end":663.04,"sentiment":"neutral","sentiment_score":0.05971977673470974}],"sentiment":"neutral","sentiment_score":0.1205683727748692,"num_words":8,"start":656.46,"end":663.04},{"sentences":[{"text":"On.","start":663.165,"end":663.665,"sentiment":"neutral","sentiment_score":0.14660093188285828},{"text":"Yep.","start":666.285,"end":666.785,"sentiment":"positive","sentiment_score":0.361762136220932},{"text":"Yep.","start":672.925,"end":673.425,"sentiment":"neutral","sentiment_score":0.2566829323768616},{"text":"Perfect.","start":673.485,"end":673.88495,"sentiment":"positive","sentiment_score":0.6305019855499268},{"text":"Well, look, our platform's been rock solid since its time from development to going live.","start":673.88495,"end":680.03,"sentiment":"positive","sentiment_score":0.5215001404285431}],"sentiment":"positive","sentiment_score":0.48516053118203817,"num_words":19,"start":663.165,"end":680.03},{"sentences":[{"text":"We've had no issues with performance.","start":680.03,"end":681.57,"sentiment":"neutral","sentiment_score":0.13632245734333992},{"text":"Prices are very comprehensible at the moment.","start":682.43,"end":685.07,"sentiment":"neutral","sentiment_score":-0.09664327252124037},{"text":"We are working on finalizing the commercials for the AIP.","start":685.07,"end":689.89,"sentiment":"neutral","sentiment_score":0.04687640964984894},{"text":"But in terms of the AIP, there's a whole bunch of features still that I've got to cover with you, like the booking agent I mentioned.","start":690.59,"end":697.905,"sentiment":"neutral","sentiment_score":0.03425360739660951},{"text":"There's a reception agent.","start":697.905,"end":699.025,"sentiment":"neutral","sentiment_score":0.052842835895717144}],"sentiment":"neutral","sentiment_score":0.03230492582650117,"num_words":53,"start":680.03,"end":699.025},{"sentences":[{"text":"There's a reception console.","start":699.025,"end":700.405,"sentiment":"neutral","sentiment_score":0.055863202549517155},{"text":"There's after hours agent.","start":700.625,"end":701.66504,"sentiment":"neutral","sentiment_score":0.04897184111177921},{"text":"So I think at this moment, what I'm trying to wrap up in terms of our cloud phone system, it's probably one of the most advanced self developed in house cloud phone system products that has AI integration with call scoring and agent analysis.","start":701.66504,"end":715.69,"sentiment":"neutral","sentiment_score":0.14726936978033997},{"text":"So what it's done is really taking just an ordinary cloud phone system that's pretty, like, standard.","start":715.69,"end":722.65497,"sentiment":"neutral","sentiment_score":0.17499221335439122},{"text":"Like, most companies can make phone calls, do all that sort of stuff.","start":722.65497,"end":725.63495,"sentiment":"neutral","sentiment_score":0.14927950788002747}],"sentiment":"neutral","sentiment_score":0.14408163017616038,"num_words":82,"start":699.025,"end":725.63495},{"sentences":[{"text":"But we've taken it to the next level where we can analyze every single call with analytics behind the scenes to derive a lot of insights from that core to help make business outcomes and decisions easier.","start":726.095,"end":738.3,"sentiment":"neutral","sentiment_score":0.2787432046355428},{"text":"That that's that's the key.","start":738.3,"end":739.68,"sentiment":"neutral","sentiment_score":0.2866018772125244},{"text":"Putting together like a one pager sales brochure, what all this core analytics means to certain businesses out there and industries.","start":741.18,"end":749.225,"sentiment":"neutral","sentiment_score":0.15687520979415803},{"text":"But once I get that polished, I'll flick it across to you.","start":749.525,"end":752.745,"sentiment":"neutral","sentiment_score":0.11985555787881215},{"text":"And then, you know, like, we've got coming soon in the next couple of weeks is our new Comstock Studio that I mentioned, which will contain number ordering, porting automation, notification, number porting all online.","start":753.765,"end":767.44995,"sentiment":"neutral","sentiment_score":0.31163820666926245}],"sentiment":"neutral","sentiment_score":0.2489681026474996,"num_words":110,"start":726.095,"end":767.44995},{"sentences":[{"text":"So everything becomes more streamlined in the process.","start":767.44995,"end":769.94995,"sentiment":"positive","sentiment_score":0.6901639997959137},{"text":"The only thing that you gotta still be mindful of is that because we sell wholesale to partners out there, you're expected to rebill.","start":770.00995,"end":778.995,"sentiment":"neutral","sentiment_score":-0.055643392416338124},{"text":"So you have to have your own billing engine.","start":778.995,"end":780.835,"sentiment":"neutral","sentiment_score":-0.03428813897901111},{"text":"The only thing we can do is just an integration into Xero.","start":780.835,"end":784.295,"sentiment":"neutral","sentiment_score":0.09508243016898632},{"text":"So two way integration to Xero.","start":784.595,"end":786.115,"sentiment":"neutral","sentiment_score":0.19350672513246536}],"sentiment":"neutral","sentiment_score":0.10473401427774107,"num_words":59,"start":767.44995,"end":786.115},{"sentences":[{"text":"If you use Xero for your accounting or your invoicing, that will work well, and then we'll go through a step that will help you do that.","start":786.115,"end":792.64,"sentiment":"positive","sentiment_score":0.3645372473531299},{"text":"But, again, it's it's once it's set up properly, the process is not hard to learn, and then then you can start automating all the feeds from us for call usage base.","start":794.22003,"end":806.405,"sentiment":"positive","sentiment_score":0.36755689792335033},{"text":"Or if you wanna go down the path that you're doing unlimited calls to us and make life easy, then you just manually add in line items to invoices and integrate with Xero, and then you can spin things out of Xero to invoice.","start":806.405,"end":815.84503,"sentiment":"positive","sentiment_score":0.3345682996917855},{"text":"So not really a hard process, but just we need to book a time to go through that.","start":815.84503,"end":820.59,"sentiment":"neutral","sentiment_score":0.046548291833864316},{"text":"But the most important part is that if you do have the clientele that want voice phone calls with AI or it doesn't have to be with AI because that part's optional.","start":820.59,"end":829.25,"sentiment":"neutral","sentiment_score":0.19724555523134768}],"sentiment":"neutral","sentiment_score":0.28415070992766644,"num_words":153,"start":786.115,"end":829.25},{"sentences":[{"text":"I suggest maybe we book a time and see what our system can do for you.","start":830.565,"end":834.265,"sentiment":"neutral","sentiment_score":0.2630188148468733},{"text":"Yep.","start":838.005,"end":838.505,"sentiment":"neutral","sentiment_score":0.15590021014213562},{"text":"Yep.","start":842.165,"end":842.64,"sentiment":"neutral","sentiment_score":0.08059439063072205},{"text":"Yep.","start":851.28,"end":851.78,"sentiment":"neutral","sentiment_score":0.11786924302577972},{"text":"Yep.","start":857.36,"end":857.60004,"sentiment":"neutral","sentiment_score":0.1077982783317566}],"sentiment":"neutral","sentiment_score":0.23352315798401832,"num_words":20,"start":830.565,"end":857.60004},{"sentences":[{"text":"A little.","start":857.60004,"end":858.135,"sentiment":"neutral","sentiment_score":-0.03405124880373478},{"text":"Yep.","start":865.655,"end":866.155,"sentiment":"neutral","sentiment_score":-0.2058667242527008},{"text":"Absolutely.","start":867.735,"end":868.235,"sentiment":"neutral","sentiment_score":0.02906455844640732},{"text":"I I understand the process.","start":868.375,"end":869.495,"sentiment":"neutral","sentiment_score":0.022098225355148316},{"text":"But let me ask you one thing.","start":869.495,"end":870.66,"sentiment":"neutral","sentiment_score":-0.006064059878034251}],"sentiment":"neutral","sentiment_score":-0.011053872236516327,"num_words":16,"start":857.60004,"end":870.66},{"sentences":[{"text":"Let's let's not convert what you've got existing.","start":870.66,"end":873.16,"sentiment":"neutral","sentiment_score":-0.016909687197767198},{"text":"The only thing we can probably touch in terms of existing is anyone that's just on SIP trunks and using through CX.","start":873.77997,"end":880.26,"sentiment":"neutral","sentiment_score":0.007648368228480897},{"text":"We have a lot of partners that just do that for now.","start":880.26,"end":882.675,"sentiment":"neutral","sentiment_score":0.03004703422387441},{"text":"But what they're doing is they're waiting for the point in time to convert to our cloud phone system when the time's right for them.","start":882.915,"end":888.135,"sentiment":"neutral","sentiment_score":0.10529389962553978},{"text":"But naturally speaking, how much are you the sort of customers that are just on SIP trunks and three CX, are you guys paying a lot for that, or are they on unlimited calls?","start":888.595,"end":900.49,"sentiment":"neutral","sentiment_score":-0.017053381265962824}],"sentiment":"neutral","sentiment_score":0.024218648927987065,"num_words":101,"start":870.66,"end":900.49},{"sentences":[{"text":"Or okay.","start":900.49,"end":904.11,"sentiment":"neutral","sentiment_score":-0.12640736252069473},{"text":"Okay.","start":907.13,"end":907.63,"sentiment":"neutral","sentiment_score":-0.09165985882282256},{"text":"Okay.","start":913.625,"end":913.865,"sentiment":"neutral","sentiment_score":-0.06638838350772858},{"text":"So nothing.","start":913.865,"end":914.505,"sentiment":"neutral","sentiment_score":-0.11162878200411797},{"text":"No usage.","start":914.505,"end":915.325,"sentiment":"neutral","sentiment_score":-0.08823742344975471}],"sentiment":"neutral","sentiment_score":-0.10132442228496075,"num_words":8,"start":900.49,"end":915.325},{"sentences":[{"text":"Yeah.","start":916.10504,"end":916.425,"sentiment":"neutral","sentiment_score":0.004845622926950455},{"text":"Okay.","start":916.425,"end":916.925,"sentiment":"neutral","sentiment_score":0.007931096479296684},{"text":"And and how much are you paying for six or four 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not a lot of volume.","start":957.78,"end":959.08,"sentiment":"neutral","sentiment_score":-0.22851737588644028},{"text":"So I guess there's there's really no point to move things across.","start":959.30005,"end":962.65497,"sentiment":"neutral","sentiment_score":-0.26459306726853055},{"text":"But just so you know, we do mobile calls for partners under 3¢ per call.","start":962.65497,"end":967.39496,"sentiment":"neutral","sentiment_score":0.056982247424977164}],"sentiment":"neutral","sentiment_score":-0.11790525759844218,"num_words":35,"start":957.14,"end":967.39496},{"sentences":[{"text":"Sorry.","start":967.535,"end":967.855,"sentiment":"neutral","sentiment_score":0.07484935224056244},{"text":"Per minute.","start":967.855,"end":968.33496,"sentiment":"neutral","sentiment_score":0.1064293347299099},{"text":"Correct.","start":968.33496,"end":968.57495,"sentiment":"neutral","sentiment_score":0.26514923572540283},{"text":"But, you know, you effectively gonna save 66% right off the bat there.","start":968.57495,"end":972.675,"sentiment":"positive","sentiment_score":0.5503635521118457},{"text":"In terms of the trunks, normally, we charge $2, but, obviously, I can match $1 for a SIP channel anyway.","start":972.89496,"end":978.82996,"sentiment":"neutral","sentiment_score":0.25229222550988195}],"sentiment":"positive","sentiment_score":0.3446872417588492,"num_words":37,"start":967.535,"end":978.82996},{"sentences":[{"text":"So there's there's some incentive, I guess, if you start having more volume to shift over your existing SIP.","start":980.01,"end":986.41,"sentiment":"neutral","sentiment_score":0.26209985817733567},{"text":"But the point is let's start building new business together so that, one, we can either put SIP trunks into new clients with better rates for you, or even look at our cloud phone system to deploy for the new batch of clients coming across.","start":986.41,"end":1002.295,"sentiment":"positive","sentiment_score":0.3677534994151857},{"text":"Okay.","start":1004.835,"end":1005.155,"sentiment":"neutral","sentiment_score":0.1227903664112091},{"text":"Let's do that.","start":1005.155,"end":1006.055,"sentiment":"neutral","sentiment_score":0.11427379151185353},{"text":"Yep.","start":1017.35,"end":1017.85,"sentiment":"neutral","sentiment_score":-0.032444365322589874}],"sentiment":"neutral","sentiment_score":0.31828945151705673,"num_words":69,"start":980.01,"end":1017.85},{"sentences":[{"text":"Yep.","start":1039.0599,"end":1039.5399,"sentiment":"neutral","sentiment_score":0.03860495984554291},{"text":"So we we have a WhatsApp group that we'll set up for you and your technicians.","start":1039.5399,"end":1044.76,"sentiment":"neutral","sentiment_score":0.1525731929577887},{"text":"You'll have access to Daniel, who is the brains behind our all the development of Comstock, our portals, our services, all the integration work, APIs.","start":1045.395,"end":1054.375,"sentiment":"neutral","sentiment_score":0.13336253315210342},{"text":"So you have twenty four seven access to him.","start":1054.8351,"end":1057.495,"sentiment":"neutral","sentiment_score":0.140884920126862},{"text":"And usually yes.","start":1057.9551,"end":1060.5,"sentiment":"neutral","sentiment_score":0.001398539791504542}],"sentiment":"neutral","sentiment_score":0.13122220882387073,"num_words":54,"start":1039.0599,"end":1060.5},{"sentences":[{"text":"Yep.","start":1064.5,"end":1065.0,"sentiment":"neutral","sentiment_score":-0.06729017198085785},{"text":"Okay.","start":1068.42,"end":1068.74,"sentiment":"neutral","sentiment_score":-0.1297178417444229},{"text":"What's the plan?","start":1068.74,"end":1069.64,"sentiment":"neutral","sentiment_score":-0.058723377684752144},{"text":"Yep.","start":1072.515,"end":1073.015,"sentiment":"neutral","sentiment_score":-0.2992013096809387},{"text":"Yep.","start":1078.9425,"end":1079.4425,"sentiment":"neutral","sentiment_score":-0.14661496877670288}],"sentiment":"neutral","sentiment_score":-0.11699920360531126,"num_words":7,"start":1064.5,"end":1079.4425},{"sentences":[{"text":"Yeah.","start":1086.41,"end":1086.91,"sentiment":"neutral","sentiment_score":-0.005028167739510536},{"text":"Okay.","start":1087.37,"end":1087.87,"sentiment":"neutral","sentiment_score":0.01341685838997364},{"text":"Yeah.","start":1094.01,"end":1094.51,"sentiment":"neutral","sentiment_score":0.003080897033214569},{"text":"Yep.","start":1098.89,"end":1099.215,"sentiment":"neutral","sentiment_score":0.06224223971366882},{"text":"Yep.","start":1100.975,"end":1101.475,"sentiment":"neutral","sentiment_score":-0.05427480489015579}],"sentiment":"neutral","sentiment_score":0.0038874045014381407,"num_words":5,"start":1086.41,"end":1101.475},{"sentences":[{"text":"That doesn't make sense to me because normally, when when when you have a client and they've canceled that number, Okay.","start":1117.4701,"end":1128.7849,"sentiment":"neutral","sentiment_score":-0.3174751152594884},{"text":"So they're the VoIP cloud's the provider too.","start":1129.885,"end":1132.205,"sentiment":"neutral","sentiment_score":0.03438464243663475},{"text":"So they will have that number on their platform still, and that can't that client canceled that number, and you wanna keep the number.","start":1132.205,"end":1139.6649,"sentiment":"neutral","sentiment_score":-0.05156521390502652},{"text":"It should technically be as easy as an internal transfer without putting in a port.","start":1139.96,"end":1144.46,"sentiment":"neutral","sentiment_score":0.04453688946863015},{"text":"But that's what I that's what I would think.","start":1144.68,"end":1146.78,"sentiment":"neutral","sentiment_score":-0.10634766270716985}],"sentiment":"neutral","sentiment_score":-0.10283819528586872,"num_words":77,"start":1117.4701,"end":1146.78},{"sentences":[{"text":"I mean, for us, we could do that because we operate as a wholesaler.","start":1146.84,"end":1151.1,"sentiment":"neutral","sentiment_score":0.10666211827525071},{"text":"So any numbers that we host on behalf of our partners or our clients, once an end customer cancels, they cancel your contract sorry, their contract with you as the provider, but the numbers still remain on our partition, our platform, so it's free for us to do whatever we want with the number.","start":1151.32,"end":1167.2151,"sentiment":"neutral","sentiment_score":0.08301237646352362},{"text":"If you just say, Sean, I need that number signed back to my main account so I can distribute it to either another client or somebody else, that's up to you.","start":1167.275,"end":1176.51,"sentiment":"neutral","sentiment_score":0.16152346494697756},{"text":"And then we can do that for you.","start":1176.51,"end":1177.63,"sentiment":"positive","sentiment_score":0.35182639211416245},{"text":"We don't have to do an external external, you know, port in request just to move a number internally.","start":1177.63,"end":1183.23,"sentiment":"neutral","sentiment_score":-0.023864247100917918}],"sentiment":"neutral","sentiment_score":0.10590758603361863,"num_words":126,"start":1146.84,"end":1183.23},{"sentences":[{"text":"It doesn't make sense.","start":1183.23,"end":1184.2899,"sentiment":"negative","sentiment_score":-0.3359537720680237},{"text":"Exactly.","start":1189.205,"end":1189.705,"sentiment":"neutral","sentiment_score":-0.05948220193386078},{"text":"You've got the authorization to do it.","start":1189.7649,"end":1192.245,"sentiment":"neutral","sentiment_score":-0.02454916893371514},{"text":"It should just be internal.","start":1192.245,"end":1193.6849,"sentiment":"neutral","sentiment_score":0.03366486728191376},{"text":"Like, for for instance, if it came to us as a request, I'll just move myself for you because I have access to the partition.","start":1193.6849,"end":1199.065,"sentiment":"neutral","sentiment_score":0.05482038743793964}],"sentiment":"neutral","sentiment_score":-0.0008644631043786095,"num_words":42,"start":1183.23,"end":1199.065},{"sentences":[{"text":"So I can move numbers across there.","start":1199.13,"end":1201.55,"sentiment":"neutral","sentiment_score":0.04645916021295956},{"text":"So look, our our ports is very easy.","start":1206.89,"end":1210.01,"sentiment":"neutral","sentiment_score":0.2961458433419466},{"text":"Cat fees sorry.","start":1210.01,"end":1211.21,"sentiment":"neutral","sentiment_score":-0.014661212141315142},{"text":"Cat a first.","start":1211.21,"end":1212.105,"sentiment":"neutral","sentiment_score":-0.0006804366906483962},{"text":"Takes about five business days, $20 x GST.","start":1212.585,"end":1215.325,"sentiment":"neutral","sentiment_score":0.053920525358989835}],"sentiment":"neutral","sentiment_score":0.10619724567594199,"num_words":29,"start":1199.13,"end":1215.325},{"sentences":[{"text":"Cat fees, they start anywhere.","start":1216.105,"end":1217.865,"sentiment":"neutral","sentiment_score":-0.00011596605181693996},{"text":"If you're doing one to five numbers, I think it's like $80.","start":1217.865,"end":1221.325,"sentiment":"neutral","sentiment_score":-0.0038010026328265667},{"text":"If you're doing up to a 100 numbers, it's like a 150.","start":1221.465,"end":1224.105,"sentiment":"neutral","sentiment_score":-0.02362889253223936},{"text":"So it should be less than what you're paying.","start":1224.105,"end":1225.71,"sentiment":"neutral","sentiment_score":-0.02913864619202084},{"text":"Okay.","start":1236.27,"end":1236.77,"sentiment":"neutral","sentiment_score":-0.03210168331861496}],"sentiment":"neutral","sentiment_score":-0.016002258238119956,"num_words":39,"start":1216.105,"end":1236.77},{"sentences":[{"text":"Yep.","start":1237.39,"end":1237.785,"sentiment":"neutral","sentiment_score":-0.025440778583288193},{"text":"Okay.","start":1240.265,"end":1240.765,"sentiment":"neutral","sentiment_score":-0.026044683530926704},{"text":"Yep.","start":1244.665,"end":1245.0651,"sentiment":"neutral","sentiment_score":0.0047052535228431225},{"text":"Okay.","start":1245.0651,"end":1245.4651,"sentiment":"neutral","sentiment_score":0.01743943616747856},{"text":"Makes sense.","start":1245.4651,"end":1246.125,"sentiment":"neutral","sentiment_score":-0.03308039531111717}],"sentiment":"neutral","sentiment_score":-0.015916927174354594,"num_words":6,"start":1237.39,"end":1246.125},{"sentences":[{"text":"Yep.","start":1247.0651,"end":1247.5651,"sentiment":"neutral","sentiment_score":-0.06331491470336914},{"text":"Yep.","start":1250.3451,"end":1250.8451,"sentiment":"neutral","sentiment_score":-0.08755653351545334},{"text":"Yep.","start":1253.76,"end":1254.26,"sentiment":"neutral","sentiment_score":-0.10407255589962006},{"text":"Yep.","start":1258.64,"end":1259.14,"sentiment":"neutral","sentiment_score":-0.053746700286865234},{"text":"Yep.","start":1264.24,"end":1264.635,"sentiment":"neutral","sentiment_score":-0.07372662425041199}],"sentiment":"neutral","sentiment_score":-0.07648346573114395,"num_words":5,"start":1247.0651,"end":1264.635},{"sentences":[{"text":"Correct.","start":1267.515,"end":1268.015,"sentiment":"neutral","sentiment_score":-0.011730875819921494},{"text":"Yep.","start":1272.555,"end":1273.055,"sentiment":"neutral","sentiment_score":-0.10332445800304411},{"text":"No.","start":1278.01,"end":1278.17,"sentiment":"neutral","sentiment_score":-0.3321748375892639},{"text":"It depends what's negotiated.","start":1278.17,"end":1279.47,"sentiment":"neutral","sentiment_score":-0.24613529071211815},{"text":"Yeah.","start":1279.69,"end":1279.9299,"sentiment":"neutral","sentiment_score":-0.07060956954956055}],"sentiment":"neutral","sentiment_score":-0.18779761297628284,"num_words":8,"start":1267.515,"end":1279.9299},{"sentences":[{"text":"I suppose.","start":1279.9299,"end":1280.49,"sentiment":"neutral","sentiment_score":-0.07076378166675568},{"text":"Yeah.","start":1280.49,"end":1280.99,"sentiment":"neutral","sentiment_score":-0.04832671955227852},{"text":"I mean, they don't want to charge.","start":1282.01,"end":1283.47,"sentiment":"neutral","sentiment_score":-0.28733286687306},{"text":"Yep.","start":1296.715,"end":1297.215,"sentiment":"neutral","sentiment_score":0.08280707150697708},{"text":"Yep.","start":1301.4349,"end":1301.9349,"sentiment":"neutral","sentiment_score":0.14335745573043823}],"sentiment":"neutral","sentiment_score":-0.1645849853133162,"num_words":12,"start":1279.9299,"end":1301.9349},{"sentences":[{"text":"Yep.","start":1305.835,"end":1306.17,"sentiment":"neutral","sentiment_score":0.2024419754743576},{"text":"Yep.","start":1309.05,"end":1309.55,"sentiment":"neutral","sentiment_score":0.2013082206249237},{"text":"Yep.","start":1313.29,"end":1313.79,"sentiment":"neutral","sentiment_score":0.03301454707980156},{"text":"Oh, okay.","start":1323.275,"end":1324.255,"sentiment":"neutral","sentiment_score":-0.11554300785064697},{"text":"Oh, that's weird.","start":1336.9099,"end":1337.7899,"sentiment":"neutral","sentiment_score":-0.1315275381008784}],"sentiment":"neutral","sentiment_score":-0.023612985853105783,"num_words":8,"start":1305.835,"end":1337.7899},{"sentences":[{"text":"Yeah.","start":1337.7899,"end":1338.2899,"sentiment":"neutral","sentiment_score":-0.07108995318412781},{"text":"That's the weird way to do it.","start":1340.19,"end":1341.71,"sentiment":"neutral","sentiment_score":-0.27465203617300304},{"text":"Yeah.","start":1341.71,"end":1342.19,"sentiment":"neutral","sentiment_score":-0.03784683719277382},{"text":"K.","start":1342.19,"end":1342.69,"sentiment":"neutral","sentiment_score":-0.023975953459739685},{"text":"Mhmm.","start":1343.71,"end":1344.21,"sentiment":"neutral","sentiment_score":-0.030804745852947235}],"sentiment":"neutral","sentiment_score":-0.18966197662732817,"num_words":11,"start":1337.7899,"end":1344.21},{"sentences":[{"text":"Okay.","start":1349.3099,"end":1349.8099,"sentiment":"neutral","sentiment_score":-0.02627202495932579},{"text":"Yeah.","start":1359.145,"end":1359.465,"sentiment":"neutral","sentiment_score":-0.0353982076048851},{"text":"We've got all the call recording functionality on our platform too.","start":1359.465,"end":1362.665,"sentiment":"neutral","sentiment_score":-0.0039014291356910358},{"text":"So I guess this is my suggestion.","start":1362.665,"end":1364.285,"sentiment":"neutral","sentiment_score":0.006611555814743042},{"text":"Let me find out how soon it's gonna take to update the new Comstock Studio, which would really be in a week and a bit to end of the month or sorry.","start":1364.425,"end":1373.0499,"sentiment":"neutral","sentiment_score":0.06269236153457314}],"sentiment":"neutral","sentiment_score":0.03745866359139864,"num_words":52,"start":1349.3099,"end":1373.0499},{"sentences":[{"text":"Next week or so.","start":1373.0499,"end":1374.09,"sentiment":"neutral","sentiment_score":0.04066045302897692},{"text":"Let me book in a time with you to actually spend an hour, go through some visual demonstrations of the cloud phone system, the hub itself, that basically walk you through the process of how to onboard a client and how to spin things up, how to make a phone call, how to send a text, all that sort of stuff through the different various portals and services, Then give you time to access it and play with it yourself so you can trial it, experiment, make phone calls, send, receive texts, all that sort of stuff.","start":1374.09,"end":1401.0,"sentiment":"neutral","sentiment_score":0.11583361052667972},{"text":"Maybe create an agent, do some bookings online, test the AI platform, everything like that, look at the core analysis and sentiment, all that stuff, and then come back to me when you think, okay, I like the system.","start":1401.14,"end":1412.895,"sentiment":"neutral","sentiment_score":0.23954281497460145},{"text":"Let's move ahead and let's discuss the commercials, and we'll go from there.","start":1412.955,"end":1417.8,"sentiment":"neutral","sentiment_score":0.13147678799354112},{"text":"Okay.","start":1419.56,"end":1420.06,"sentiment":"neutral","sentiment_score":0.09244424849748611}],"sentiment":"neutral","sentiment_score":0.14637866434822608,"num_words":154,"start":1373.0499,"end":1420.06},{"sentences":[{"text":"Yeah.","start":1422.04,"end":1422.54,"sentiment":"neutral","sentiment_score":0.027934152632951736},{"text":"Absolutely.","start":1425.0,"end":1425.5,"sentiment":"neutral","sentiment_score":0.11063263565301897},{"text":"We've got the comp ready to go anyway.","start":1425.56,"end":1427.26,"sentiment":"neutral","sentiment_score":0.06590966042131186},{"text":"Yeah.","start":1427.7201,"end":1428.2201,"sentiment":"neutral","sentiment_score":0.056246403604745865},{"text":"Yep.","start":1432.28,"end":1432.78,"sentiment":"neutral","sentiment_score":0.04429420083761215}],"sentiment":"neutral","sentiment_score":0.06386538967490196,"num_words":12,"start":1422.04,"end":1432.78},{"sentences":[{"text":"Yep.","start":1441.9249,"end":1442.4249,"sentiment":"neutral","sentiment_score":0.054832011461257935},{"text":"K.","start":1445.525,"end":1445.64,"sentiment":"neutral","sentiment_score":0.023399317637085915},{"text":"Let me let me let me put it this way.","start":1445.72,"end":1447.48,"sentiment":"neutral","sentiment_score":0.05113520286977291},{"text":"So I managed to find a new partner last year in May who signed up with me, and he's working very hard to rebuild his services out there.","start":1447.48,"end":1458.76,"sentiment":"neutral","sentiment_score":0.11187389147068773},{"text":"So he's got this new client that we're onboarding.","start":1458.76,"end":1461.02,"sentiment":"neutral","sentiment_score":0.16766787568728128}],"sentiment":"neutral","sentiment_score":0.10675639184001758,"num_words":49,"start":1441.9249,"end":1461.02},{"sentences":[{"text":"It's part of a rural medical regional medical center with, like, Aborigines and and, you know, Torres Strait Islanders and stuff like that.","start":1461.355,"end":1470.3949,"sentiment":"neutral","sentiment_score":0.10018883143430171},{"text":"So the good thing is it's about one site's already a 100 users.","start":1470.3949,"end":1473.995,"sentiment":"positive","sentiment_score":0.401984100158398},{"text":"The other site's got another one 150 plus spread across seven different sites.","start":1473.995,"end":1478.7101,"sentiment":"neutral","sentiment_score":0.15064782190781373},{"text":"So that's pretty good.","start":1479.5701,"end":1480.6101,"sentiment":"positive","sentiment_score":0.7019960135221481},{"text":"So that's coming all to us, but they're using our cloud phone system.","start":1480.6101,"end":1483.9901,"sentiment":"neutral","sentiment_score":0.2480321194116886}],"sentiment":"neutral","sentiment_score":0.23516605630742782,"num_words":66,"start":1461.355,"end":1483.9901},{"sentences":[{"text":"And they're very interested in the the whole AI agent booking stuff and the AI stuff.","start":1485.17,"end":1490.035,"sentiment":"neutral","sentiment_score":0.13280944130383432},{"text":"So that's been in development for a while, and it's done in a rollout for them.","start":1490.035,"end":1493.395,"sentiment":"neutral","sentiment_score":0.11863745143637061},{"text":"So it's very fantastic news for us because, yeah, we managed to build something that I don't think any other cloud phone provider in Australia is pushing that AI stuff with the cloud phone system.","start":1493.395,"end":1505.175,"sentiment":"positive","sentiment_score":0.5445487758943013},{"text":"There's some bits and pieces.","start":1505.4199,"end":1506.46,"sentiment":"neutral","sentiment_score":0.17272053956985473},{"text":"Some might do it, you know, okay, but it's usually like a bolt on thing, but ours is all native within the one cloud phone system, and it's all developed in house.","start":1506.46,"end":1516.5399,"sentiment":"neutral","sentiment_score":0.21369087509810925}],"sentiment":"neutral","sentiment_score":0.296000655203198,"num_words":104,"start":1485.17,"end":1516.5399},{"sentences":[{"text":"So that's the area that we're trying to get an early market mover advantage in.","start":1516.5399,"end":1520.8351,"sentiment":"positive","sentiment_score":0.3645711064338684},{"text":"So it's really exciting stuff.","start":1520.8351,"end":1522.4551,"sentiment":"positive","sentiment_score":0.7435735702514649},{"text":"Let me show it to you in about a week or two, and I'll come back to you with the day when we can get a booking.","start":1522.595,"end":1526.935,"sentiment":"neutral","sentiment_score":0.2031907582724536},{"text":"I think it's better to show you with the new studio update as well for the whole hub and stuff.","start":1528.275,"end":1533.7151,"sentiment":"neutral","sentiment_score":0.1643966378644109},{"text":"So and we'll go through a process from start to finish, how to spin up services, how to get everything working.","start":1533.7151,"end":1539.15,"sentiment":"neutral","sentiment_score":0.21619853448300136}],"sentiment":"neutral","sentiment_score":0.25568962389264593,"num_words":88,"start":1516.5399,"end":1539.15},{"sentences":[{"text":"The only part I can't show you yet is the whole integration with Xero because I've gotta get Daniel involved in that.","start":1539.15,"end":1544.61,"sentiment":"neutral","sentiment_score":-0.016139207873493433},{"text":"But we do that after the fact if you like the platform, and then we'll also speak about the commercials verbally to work out what you need, and I'll formalize that in an email and then send everything through and then basically get you on board.","start":1544.83,"end":1556.735,"sentiment":"neutral","sentiment_score":0.054871731053065996},{"text":"But yeah.","start":1556.735,"end":1557.475,"sentiment":"neutral","sentiment_score":0.12785321474075317},{"text":"Get get to the point where you can start testing and playing with the services so your team members can go for it.","start":1557.775,"end":1562.7,"sentiment":"neutral","sentiment_score":0.20518713865591132},{"text":"Then I'll create a group chat, put them all in, and if they've got any technical sales based questions, they can we can just chat through the chat like how we do.","start":1562.86,"end":1570.7999,"sentiment":"neutral","sentiment_score":0.04970721615245566}],"sentiment":"neutral","sentiment_score":0.06987742872536182,"num_words":125,"start":1539.15,"end":1570.7999},{"sentences":[{"text":"Alright?","start":1571.1,"end":1571.6,"sentiment":"neutral","sentiment_score":0.2371329516172409},{"text":"K.","start":1571.767,"end":1572.007,"sentiment":"neutral","sentiment_score":0.039333030581474304},{"text":"Let me come back to you.","start":1572.007,"end":1572.9669,"sentiment":"neutral","sentiment_score":0.046169789818425976},{"text":"Okay.","start":1572.9669,"end":1573.367,"sentiment":"neutral","sentiment_score":0.018166422843933105},{"text":"Yeah.","start":1573.367,"end":1573.6069,"sentiment":"neutral","sentiment_score":0.018622584640979767}],"sentiment":"neutral","sentiment_score":0.05902737285941839,"num_words":10,"start":1571.1,"end":1573.6069},{"sentences":[{"text":"Please.","start":1573.6069,"end":1574.1069,"sentiment":"neutral","sentiment_score":0.04138708859682083},{"text":"Alright.","start":1574.407,"end":1574.8069,"sentiment":"neutral","sentiment_score":0.10589434951543808},{"text":"Yeah.","start":1574.8069,"end":1575.2069,"sentiment":"neutral","sentiment_score":0.17613579332828522},{"text":"Give me a week or two.","start":1575.2069,"end":1576.3269,"sentiment":"neutral","sentiment_score":0.17708227038383484},{"text":"Alright.","start":1576.3269,"end":1576.5669,"sentiment":"neutral","sentiment_score":0.26763948798179626}],"sentiment":"neutral","sentiment_score":0.16535503417253494,"num_words":10,"start":1573.6069,"end":1576.5669},{"sentences":[{"text":"Excellent.","start":1576.5669,"end":1577.0469,"sentiment":"positive","sentiment_score":0.4872768521308899},{"text":"Thanks for your time, Rob.","start":1577.0469,"end":1578.3269,"sentiment":"neutral","sentiment_score":0.19613320603966714},{"text":"Quite cool.","start":1578.3269,"end":1578.887,"sentiment":"neutral","sentiment_score":-0.12612199038267136},{"text":"Okay.","start":1578.887,"end":1579.127,"sentiment":"neutral","sentiment_score":0.07890000194311142},{"text":"Thank you.","start":1579.127,"end":1579.6069,"sentiment":"neutral","sentiment_score":0.3111424148082733}],"sentiment":"neutral","sentiment_score":0.17426215755668553,"num_words":11,"start":1576.5669,"end":1579.6069},{"sentences":[{"text":"Cheers.","start":1579.6069,"end":1580.0869,"sentiment":"positive","sentiment_score":0.37292155623435974},{"text":"Bye.","start":1580.0869,"end":1580.5869,"sentiment":"neutral","sentiment_score":0.16148598492145538}],"sentiment":"neutral","sentiment_score":0.26720377057790756,"num_words":2,"start":1579.6069,"end":1580.5869}]}}]},{"alternatives":[{"transcript":"Hello? Hey. Hey, Sean. It's been it's been some time since we spoke. Not bad. Hang on. Maybe a year. Yeah. It's been a year. I mean, the reason why we don't speak is because I haven't got any requirements for the whole SMS thing. But to be honest, I mean, we had one requirement that came up last week, but not for SMS. They wanted WhatsApp chat sort of thing. So they are, like, a five five people company, and they they their current, you know, like, techs they they they provide support, like, technical support for make machines. And they they're currently using WhatsApp for communicating with clients. No emails. No nothing. Just proper WhatsApp. And the issue that they had is, like, five of those technicians' personal number and cats are getting screwed up because it shows up for the clients. So what they do is they create WhatsApp groups, and then they add all five team members there and then couple of team members from from the client side and have it. But I I looked up there's a solution called Chatwoot, c h a t w o o t, but they haven't the the whole system works perfectly fine for Chatwood. The only thing is WhatsApp groups are not come up there. Chat Chat Chatwood, c h a t w o o t. Yeah. Just Chat Chatwood. Not d t. Ending with t. Chatwood. Yeah. Yeah. Wood. Yeah. That's the one. Yep. Thing is we wanted to set up that system. It's like a omnichannel interface. And the thing with that, we've dug in deeper. Everything works fine. The agents and everything works fine. The only problem is the client back came back and said that they have groups in there, like WhatsApp groups. Now WhatsApp group just released the WhatsApp API in January 20 this year, January 29. And we don't have any other softwares that have been integrated. So that's another problem. But this this omnichannel supports SMS and everything. It's a yeah. It's a self hosted one, but they don't need SMS. They're mainly keen on WhatsApp because their technicians go to regional sites and their clients are all in regional sites. So they wanna send messages and, you know, photos and things like that on WhatsApp. And our solution because of the whole grouping problem, we couldn't we couldn't look into it. Because they create a group among themselves, which is fine from Chatwood, but the client also has a group added for these business numbers because they'll have the client itself has three or four people who won't who all have to get the same updates. Yep. Yeah. They wanna use WhatsApp. I mean, like, the the technicians, they don't wanna show up their numbers. They wanna show, like, a business number. Yeah. That's one. How much does these numbers cost? Like, WhatsApp mobile oh, it's just the mobile number. Okay. And incoming and outgoing? No. Like, in terms of, like, SMS verification or something. Yeah. Okay. That's good. Yeah. We might might the only other problem is, like, it's all over the place for them. Like, if they have mobile numbers, then they have to create another WhatsApp, you know, like, the account or something. And then then they need to add all of these people in there. So they wanted, like yeah. Numbers. Yeah. Yes. Exactly. Because the SMS has gone down, you know, like, it's it's going out of because it's not instant. Second thing is you can't send good, you know, like, photos and MMS on there. You can't send yeah. So WhatsApp provides all of that, and it's actually free of charge. WhatsApp API is free of charge if you respond within twenty four hours. You know, like, if the any client initiation is done within twenty four hours, the whole API is is pretty this one active. And and the whole of Asia is actually using that now. Like, if you go to Bali and if you go to Indonesia, India, the government companies are also using WhatsApp. Uh-huh. Like like to send messages and things like that. So VoIP clouds right now, we are just using, like, VoIP cloud, which is yeah. Which I mean, like, we haven't got anyone new recently. But VoIP clouds VoIP cloud is the one that we are setting set set things up, and it's always been there. And it just works out well because if that the whole system has all the billing and everything as such. So we don't need to redo the, you know, the wheel and everything as such. Like, SIP trunks and everything is created straight away. Yeah. Yep. But what about the yeah. What about the end softphone or something? Because we use three six for softphone. Yeah. I've had yeah. I've had issues in the past with, like, ZOIPER and and a few other ones. Like, it's never been oh, yeah. It is this one. Okay. Yeah. Is that per user base or, like, per instance base? Like like, the whole portal. Portal is per user. Okay. Per customer. See, the reason why we've done that is, like, we have a package called network and secure network and, like, a SMB pack where we give, like, a free SIP trunk and basic calls. They don't make any calls. They just get an incoming number and then Internet and firewall. So that's like a package we've done, and we use three six free free subscription, which doesn't have any cost. And up to 10 users is included in that, which which literally works fine because we don't need to host anything or anything as well as it because three six provides everything for that free SMB pack SMB one. So that's a product that we've created, but problem with three six is they keep changing their pricing and whatnot. You know, like the pricing and the products, they keep changing every year. Like, randomly, they change. So but the system system just works, you know, like, they they they softphones and and and the system just works really well. So you don't miss any calls. You don't do anything. So we like reliability wise, it's been very good. And and all the support engineers have they've already learned the whole system of creating call ring groups and things for that. So Yep. Yep. Okay. Okay. Yes. Yeah. Yeah. Yep. Yes. We do. Yeah. Okay. Yeah. Okay. I'll look into it. I mean, like, for now, we've got a proper stack with SIP trunk and three c x. Now moving away from that is always a pain because we we've got, like, like, people there and then they all they all know three CX. Now getting them changing the whole system, like, new clients, yes, would be a good good option. But all the clients moving them and, you know, getting them to install the system and and you know, putting a new softphone and things like that is a is a lot more complex. Yeah. Yep. Yep. No. Not really. No. No. No. No. We just put p a y g. I mean, like, the they they don't really use much. Yeah? It's only, like, incoming calls and and and basic, you know, like, maybe, like, twenty, thirty calls a month or something. Just to have the phone number. Yeah. Yeah. Phone number in the system and things like that. SIP trunk, SIP trunk, there's no cost. I think, $1 or something for in, incoming calls as in, like, like, inbound SIP trunk. And call rates are, like, 22¢ for one three hundred per call. And what else? Like like, I think mobile calls were 9¢ or something per minute. But when I add up, we're not going more than, like, 2 or $3 or $5 max that they're making calls. You know? Like, they just pick up incoming calls. They don't they don't actually make calls, and we just charge, like, $50 something per month. Yep. Yep. Yep. Yeah. That's what my plan is because we are currently using a web cloud, and it's easy. Right? Like, because something goes wrong with their system, the support engineers know, okay, fine. It's, VoIP cloud and three six. These are the two things. Phones are not coming. They log in to VoIP cloud. But if you have another third party, another provider, then they don't know which one to log into. I mean, like, our documentation is not that great. So they're like, oh, Royce, can you please tell where is this? And and I need to go and find out which provider it is and then go log into their portal and then check what's going on if it's, you know, like, authentication problem or anything as such. So yep. Yeah. Another thing is, one other important one is porting charges. This is something that we've had very big issue with with the current provider, like, what cloud. The the the the problem is, like like so we want we have all these numbers in our in our white channel portal. One of the client closed down, and I had put a temporary number for them, like a 0370767777. Some some, like, fancy number because I purchased those. And I I assigned it to the to that client portal, and now this client is closed down. So I spoke to them and I said, can you move this number to our our portal? And I'll keep continue playing for the number, but can you move it? And then they're like, oh, we can't move it because it it was put for that company. And if you need to move it, you need to do a porting for yourself. So literally, I need to create a porting from my company my company to move the number from that one one portal to another portal, which is weird, you know. Mhmm. Yep. Exactly. Exactly. Yep. Yep. Yep. Exactly. Yeah. Yeah. I don't know. The client closed down. I mean, I I'm the one closing down the client. You know, client moved to another provider or something. Yeah. Exactly. Yeah. So and the porting charges, he's telling that we need to pay $30 or $40 per number of porting internally also. Yep. Okay. Yeah. So similar to what I mean, like, all Telstra's are CAT c. That's another problem. Like, if most of the clients are coming from Telstra, Optus, or Vodafone, And when they come in, it's always a catchy because they have these DID numbers and they have hunt group and things like that. So that creates a problem. And then always make catchy even if it's two numbers because I've got rejections a lot. Like, they just reject it. And these guys come come and charge, like, I don't know, $22 or $25 rejection fees. So I push, like, a CAT fee and then the cost kinda goes up because we need to on on charge the client telling that, okay, fine. To bring bring you to our platform, we need to charge you, like, porting fees, which I don't think Telstra and people do that. Like like, moving services, they don't do that. But I think they observe the cost or something. Anyhow, send me the details. Send me all the details you've got. I will look into the platform. This I mean, like, to be honest, there's nothing right now for two form factor this one, two way SMS. We are using Twilio currently for our two way SMS. Now I might look at getting one for ourselves. Twilio is expensive, but it works straight with our halo platform, halo PSA, which we, you know, send passwords and things like that. But the thing is, I don't know, we we need to move our phone system also. Like, we're paying, like, about $300 every month. Our own our own phone system because we've got I don't know. We've got, like it's a weird system that we had set up. Each each it's it's like one SIP trunk per line thing sort of thing. So we've got multiple yeah. We've got multiple SIP trunks per yeah. Because it was like that initially and then I set it up. They said that we can convert all of these numbers into one portal and then have it, but we lose the call recording functionality. But 36 has all the call recording functionality, so I haven't been logging logging in. Yeah. Yep. Yep. Okay. Yep. Yep. Yep. Yep. Yep. Just be okay. No problem. Yeah. I'll just wait for the details from you, and then we'll look into it. I mean, like like, when when we get big SIP trunks would be one of them. Mainly, SIP trunks. Yeah. Yeah. And three six is something that we've been doing for clients. But I think we might have a prospective client with five sites which needs SIP trunk from Telstra to this one. They they already have dot services or something like that. So we might have a go through for this, like, their five site. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Okay. Yeah. It's tough. Yeah. Okay. Okay. No problem. Yeah. We'll look into that. Okay? Perfect. Perfect. Yep. That's fine. That's not required. Yeah. I I don't yeah. Yeah. Work something on. No problem. Yep. Okay. Done, bro. Perfect. Yeah. I'll just wait for you for maybe a couple of weeks. Yeah? Oh, good. Thanks, Sean. Yeah. Yeah. We'll speak soon. No problem. Bye bye. Yeah. 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Hey. Hey, Sean. It's been it's been some time since we spoke. Not bad.\n\nHang on. Maybe a year. Yeah. It's been a year. I mean, the reason why we don't speak is because I haven't got any requirements for the whole SMS thing.\n\nBut to be honest, I mean, we had one requirement that came up last week, but not for SMS. They wanted WhatsApp chat sort of thing. So they are, like, a five five people company, and they they their current, you know, like, techs they they they provide support, like, technical support for make machines. And they they're currently using WhatsApp for communicating with clients. No emails.\n\nNo nothing. Just proper WhatsApp. And the issue that they had is, like, five of those technicians' personal number and cats are getting screwed up because it shows up for the clients. So what they do is they create WhatsApp groups, and then they add all five team members there and then couple of team members from from the client side and have it. But I I looked up there's a solution called Chatwoot, c h a t w o o t, but they haven't the the whole system works perfectly fine for Chatwood.\n\nThe only thing is WhatsApp groups are not come up there. Chat Chat Chatwood, c h a t w o o t. Yeah. Just Chat Chatwood. Not d t.\n\nEnding with t. Chatwood. Yeah. Yeah. Wood.\n\nYeah. That's the one. Yep. Thing is we wanted to set up that system. It's like a omnichannel interface.\n\nAnd the thing with that, we've dug in deeper. Everything works fine. The agents and everything works fine. The only problem is the client back came back and said that they have groups in there, like WhatsApp groups. Now WhatsApp group just released the WhatsApp API in January 20 this year, January 29.\n\nAnd we don't have any other softwares that have been integrated. So that's another problem. But this this omnichannel supports SMS and everything. It's a yeah. It's a self hosted one, but they don't need SMS.\n\nThey're mainly keen on WhatsApp because their technicians go to regional sites and their clients are all in regional sites. So they wanna send messages and, you know, photos and things like that on WhatsApp. And our solution because of the whole grouping problem, we couldn't we couldn't look into it. Because they create a group among themselves, which is fine from Chatwood, but the client also has a group added for these business numbers because they'll have the client itself has three or four people who won't who all have to get the same updates. Yep.\n\nYeah. They wanna use WhatsApp. I mean, like, the the technicians, they don't wanna show up their numbers. They wanna show, like, a business number. Yeah.\n\nThat's one. How much does these numbers cost? Like, WhatsApp mobile oh, it's just the mobile number. Okay. And incoming and outgoing?\n\nNo. Like, in terms of, like, SMS verification or something. Yeah. Okay. That's good.\n\nYeah. We might might the only other problem is, like, it's all over the place for them. Like, if they have mobile numbers, then they have to create another WhatsApp, you know, like, the account or something. And then then they need to add all of these people in there. So they wanted, like yeah.\n\nNumbers. Yeah. Yes. Exactly. Because the SMS has gone down, you know, like, it's it's going out of because it's not instant.\n\nSecond thing is you can't send good, you know, like, photos and MMS on there. You can't send yeah. So WhatsApp provides all of that, and it's actually free of charge. WhatsApp API is free of charge if you respond within twenty four hours. You know, like, if the any client initiation is done within twenty four hours, the whole API is is pretty this one active.\n\nAnd and the whole of Asia is actually using that now. Like, if you go to Bali and if you go to Indonesia, India, the government companies are also using WhatsApp. Uh-huh. Like like to send messages and things like that. So VoIP clouds right now, we are just using, like, VoIP cloud, which is yeah.\n\nWhich I mean, like, we haven't got anyone new recently. But VoIP clouds VoIP cloud is the one that we are setting set set things up, and it's always been there. And it just works out well because if that the whole system has all the billing and everything as such. So we don't need to redo the, you know, the wheel and everything as such. Like, SIP trunks and everything is created straight away.\n\nYeah. Yep. But what about the yeah. What about the end softphone or something? Because we use three six for softphone.\n\nYeah. I've had yeah. I've had issues in the past with, like, ZOIPER and and a few other ones. Like, it's never been oh, yeah. It is this one.\n\nOkay. Yeah. Is that per user base or, like, per instance base? Like like, the whole portal. Portal is per user.\n\nOkay. Per customer. See, the reason why we've done that is, like, we have a package called network and secure network and, like, a SMB pack where we give, like, a free SIP trunk and basic calls. They don't make any calls. They just get an incoming number and then Internet and firewall.\n\nSo that's like a package we've done, and we use three six free free subscription, which doesn't have any cost. And up to 10 users is included in that, which which literally works fine because we don't need to host anything or anything as well as it because three six provides everything for that free SMB pack SMB one. So that's a product that we've created, but problem with three six is they keep changing their pricing and whatnot. You know, like the pricing and the products, they keep changing every year. Like, randomly, they change.\n\nSo but the system system just works, you know, like, they they they softphones and and and the system just works really well. So you don't miss any calls. You don't do anything. So we like reliability wise, it's been very good. And and all the support engineers have they've already learned the whole system of creating call ring groups and things for that.\n\nSo Yep. Yep. Okay. Okay. Yes.\n\nYeah. Yeah. Yep. Yes. We do.\n\nYeah. Okay. Yeah. Okay. I'll look into it.\n\nI mean, like, for now, we've got a proper stack with SIP trunk and three c x. Now moving away from that is always a pain because we we've got, like, like, people there and then they all they all know three CX. Now getting them changing the whole system, like, new clients, yes, would be a good good option. But all the clients moving them and, you know, getting them to install the system and and you know, putting a new softphone and things like that is a is a lot more complex. Yeah.\n\nYep. Yep. No. Not really. No.\n\nNo. No. No. We just put p a y g. I mean, like, the they they don't really use much.\n\nYeah? It's only, like, incoming calls and and and basic, you know, like, maybe, like, twenty, thirty calls a month or something. Just to have the phone number. Yeah. Yeah.\n\nPhone number in the system and things like that. SIP trunk, SIP trunk, there's no cost. I think, $1 or something for in, incoming calls as in, like, like, inbound SIP trunk. And call rates are, like, 22¢ for one three hundred per call. And what else?\n\nLike like, I think mobile calls were 9¢ or something per minute. But when I add up, we're not going more than, like, 2 or $3 or $5 max that they're making calls. You know? Like, they just pick up incoming calls. They don't they don't actually make calls, and we just charge, like, $50 something per month.\n\nYep. Yep. Yep. Yeah. That's what my plan is because we are currently using a web cloud, and it's easy.\n\nRight? Like, because something goes wrong with their system, the support engineers know, okay, fine. It's, VoIP cloud and three six. These are the two things. Phones are not coming.\n\nThey log in to VoIP cloud. But if you have another third party, another provider, then they don't know which one to log into. I mean, like, our documentation is not that great. So they're like, oh, Royce, can you please tell where is this? And and I need to go and find out which provider it is and then go log into their portal and then check what's going on if it's, you know, like, authentication problem or anything as such.\n\nSo yep. Yeah. Another thing is, one other important one is porting charges. This is something that we've had very big issue with with the current provider, like, what cloud. The the the the problem is, like like so we want we have all these numbers in our in our white channel portal.\n\nOne of the client closed down, and I had put a temporary number for them, like a 0370767777. Some some, like, fancy number because I purchased those. And I I assigned it to the to that client portal, and now this client is closed down. So I spoke to them and I said, can you move this number to our our portal? And I'll keep continue playing for the number, but can you move it?\n\nAnd then they're like, oh, we can't move it because it it was put for that company. And if you need to move it, you need to do a porting for yourself. So literally, I need to create a porting from my company my company to move the number from that one one portal to another portal, which is weird, you know. Mhmm. Yep.\n\nExactly. Exactly. Yep. Yep. Yep.\n\nExactly. Yeah. Yeah. I don't know. The client closed down.\n\nI mean, I I'm the one closing down the client. You know, client moved to another provider or something. Yeah. Exactly. Yeah.\n\nSo and the porting charges, he's telling that we need to pay $30 or $40 per number of porting internally also. Yep. Okay. Yeah. So similar to what I mean, like, all Telstra's are CAT c.\n\nThat's another problem. Like, if most of the clients are coming from Telstra, Optus, or Vodafone, And when they come in, it's always a catchy because they have these DID numbers and they have hunt group and things like that. So that creates a problem. And then always make catchy even if it's two numbers because I've got rejections a lot. Like, they just reject it.\n\nAnd these guys come come and charge, like, I don't know, $22 or $25 rejection fees. So I push, like, a CAT fee and then the cost kinda goes up because we need to on on charge the client telling that, okay, fine. To bring bring you to our platform, we need to charge you, like, porting fees, which I don't think Telstra and people do that. Like like, moving services, they don't do that. But I think they observe the cost or something.\n\nAnyhow, send me the details. Send me all the details you've got. I will look into the platform. This I mean, like, to be honest, there's nothing right now for two form factor this one, two way SMS. We are using Twilio currently for our two way SMS.\n\nNow I might look at getting one for ourselves. Twilio is expensive, but it works straight with our halo platform, halo PSA, which we, you know, send passwords and things like that. But the thing is, I don't know, we we need to move our phone system also. Like, we're paying, like, about $300 every month. Our own our own phone system because we've got I don't know.\n\nWe've got, like it's a weird system that we had set up. Each each it's it's like one SIP trunk per line thing sort of thing. So we've got multiple yeah. We've got multiple SIP trunks per yeah. Because it was like that initially and then I set it up.\n\nThey said that we can convert all of these numbers into one portal and then have it, but we lose the call recording functionality. But 36 has all the call recording functionality, so I haven't been logging logging in. Yeah. Yep. Yep.\n\nOkay. Yep. Yep. Yep. Yep.\n\nYep. Just be okay. No problem. Yeah. I'll just wait for the details from you, and then we'll look into it.\n\nI mean, like like, when when we get big SIP trunks would be one of them. Mainly, SIP trunks. Yeah. Yeah. And three six is something that we've been doing for clients.\n\nBut I think we might have a prospective client with five sites which needs SIP trunk from Telstra to this one. They they already have dot services or something like that. So we might have a go through for this, like, their five site. Yep. Yep.\n\nYep. Yep. Yep. Yep. Yep.\n\nOkay. Yeah. It's tough. Yeah. Okay.\n\nOkay. No problem. Yeah. We'll look into that. Okay?\n\nPerfect. Perfect. Yep. That's fine. That's not required.\n\nYeah. I I don't yeah. Yeah. Work something on. No problem.\n\nYep. Okay. Done, bro. Perfect. Yeah.\n\nI'll just wait for you for maybe a couple of weeks. Yeah? Oh, good. Thanks, Sean. Yeah.\n\nYeah. We'll speak soon. No problem. Bye bye. Yeah.\n\nYeah.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.1599998,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.04700219631195069},{"text":"Hey.","start":3.04,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.09525884687900545},{"text":"Hey, Sean.","start":3.1999998,"end":4.02,"sentiment":"neutral","sentiment_score":0.24172605574131012},{"text":"It's been it's been some time since we spoke.","start":5.12,"end":8.34,"sentiment":"neutral","sentiment_score":0.17938930913805962},{"text":"Not bad.","start":8.96,"end":9.78,"sentiment":"neutral","sentiment_score":0.044216280803084373}],"sentiment":"neutral","sentiment_score":0.15524329990148544,"num_words":15,"start":2.1599998,"end":9.78},{"sentences":[{"text":"Hang on.","start":10.559999,"end":11.04,"sentiment":"neutral","sentiment_score":-0.011167577002197502},{"text":"Maybe a year.","start":11.04,"end":12.0199995,"sentiment":"neutral","sentiment_score":-0.02426544080177943},{"text":"Yeah.","start":12.08,"end":12.48,"sentiment":"neutral","sentiment_score":0.0004785656929016114},{"text":"It's been a year.","start":12.48,"end":13.725,"sentiment":"neutral","sentiment_score":-0.020685420837253332},{"text":"I mean, the reason why we don't speak is because I haven't got any requirements for the whole SMS thing.","start":13.965,"end":21.425,"sentiment":"neutral","sentiment_score":-0.132957492955029}],"sentiment":"neutral","sentiment_score":-0.09455148177221417,"num_words":30,"start":10.559999,"end":21.425},{"sentences":[{"text":"But to be honest, I mean, we had one requirement that came up last week, but not for SMS.","start":23.165,"end":30.53,"sentiment":"neutral","sentiment_score":-0.06312996286310647},{"text":"They wanted WhatsApp chat sort of thing.","start":31.310001,"end":33.97,"sentiment":"neutral","sentiment_score":-0.004528180829116276},{"text":"So they are, like, a five five people company, and they they their current, you know, like, techs they they they provide support, like, technical support for make machines.","start":38.19,"end":52.845,"sentiment":"neutral","sentiment_score":0.01925479077958855},{"text":"And they they're currently using WhatsApp for communicating with clients.","start":53.55,"end":58.67,"sentiment":"neutral","sentiment_score":-0.0010768889143946577},{"text":"No emails.","start":58.67,"end":59.23,"sentiment":"neutral","sentiment_score":-0.17425013333559036}],"sentiment":"neutral","sentiment_score":-0.015403683334476065,"num_words":67,"start":23.165,"end":59.23},{"sentences":[{"text":"No nothing.","start":59.23,"end":59.97,"sentiment":"neutral","sentiment_score":-0.1874271035194397},{"text":"Just proper WhatsApp.","start":60.51,"end":61.57,"sentiment":"neutral","sentiment_score":-0.048829728116591774},{"text":"And the issue that they had is, like, five of those technicians' personal number and cats are getting screwed up because it shows up for the clients.","start":61.95,"end":72.595,"sentiment":"negative","sentiment_score":-0.33333082248767215},{"text":"So what they do is they create WhatsApp groups, and then they add all five team members there and then couple of team members from from the client side and have it.","start":73.775,"end":84.520004,"sentiment":"neutral","sentiment_score":-0.024076484725810587},{"text":"But I I looked up there's a solution called Chatwoot, c h a t w o o t, but they haven't the the whole system works perfectly fine for Chatwood.","start":84.520004,"end":98.634995,"sentiment":"neutral","sentiment_score":-0.027896505827084184}],"sentiment":"neutral","sentiment_score":-0.11838955621908795,"num_words":94,"start":59.23,"end":98.634995},{"sentences":[{"text":"The only thing is WhatsApp groups are not come up there.","start":99.015,"end":102.715,"sentiment":"neutral","sentiment_score":-0.17426146973263135},{"text":"Chat Chat Chatwood, c h a t w o o t.","start":105.174995,"end":109.39,"sentiment":"neutral","sentiment_score":-0.01348319107835943},{"text":"Yeah.","start":112.41,"end":112.65,"sentiment":"neutral","sentiment_score":-0.006174420937895775},{"text":"Just Chat Chatwood.","start":112.65,"end":113.87,"sentiment":"neutral","sentiment_score":-0.015026330947875977},{"text":"Not d t.","start":115.29,"end":116.43,"sentiment":"neutral","sentiment_score":-0.05622482548157374}],"sentiment":"neutral","sentiment_score":-0.07879721238438425,"num_words":29,"start":99.015,"end":116.43},{"sentences":[{"text":"Ending with t.","start":117.130005,"end":118.17,"sentiment":"neutral","sentiment_score":-0.03674638209243616},{"text":"Chatwood.","start":118.17,"end":118.67,"sentiment":"neutral","sentiment_score":-0.023502124473452568},{"text":"Yeah.","start":123.515,"end":123.915,"sentiment":"neutral","sentiment_score":0.009205172769725324},{"text":"Yeah.","start":123.915,"end":124.235,"sentiment":"neutral","sentiment_score":0.010324320755898952},{"text":"Wood.","start":124.235,"end":124.735,"sentiment":"neutral","sentiment_score":0.0016800034791231155}],"sentiment":"neutral","sentiment_score":-0.01607596767800195,"num_words":7,"start":117.130005,"end":124.735},{"sentences":[{"text":"Yeah.","start":126.795,"end":127.115,"sentiment":"neutral","sentiment_score":0.044161468744277954},{"text":"That's the one.","start":127.115,"end":127.835,"sentiment":"neutral","sentiment_score":0.06586952631672223},{"text":"Yep.","start":127.835,"end":128.33499,"sentiment":"neutral","sentiment_score":0.04708896577358246},{"text":"Thing is we wanted to set up that system.","start":133.035,"end":136.0,"sentiment":"positive","sentiment_score":0.3363146616352929},{"text":"It's like a omnichannel interface.","start":138.14,"end":141.82,"sentiment":"positive","sentiment_score":0.5167270421981811}],"sentiment":"neutral","sentiment_score":0.3104908515356089,"num_words":19,"start":126.795,"end":141.82},{"sentences":[{"text":"And the thing with that, we've dug in deeper.","start":141.82,"end":146.62,"sentiment":"neutral","sentiment_score":0.22876090970304278},{"text":"Everything works fine.","start":146.62,"end":147.58,"sentiment":"positive","sentiment_score":0.5528927544752756},{"text":"The agents and everything works fine.","start":147.58,"end":149.415,"sentiment":"positive","sentiment_score":0.4837631682554881},{"text":"The only problem is the client back came back and said that they have groups in there, like WhatsApp groups.","start":149.575,"end":155.67499,"sentiment":"neutral","sentiment_score":-0.20245694406330586},{"text":"Now WhatsApp group just released the WhatsApp API in January 20 this year, January 29.","start":156.215,"end":165.03,"sentiment":"neutral","sentiment_score":-0.017677710639933744}],"sentiment":"neutral","sentiment_score":0.04350567772492485,"num_words":53,"start":141.82,"end":165.03},{"sentences":[{"text":"And we don't have any other softwares that have been integrated.","start":165.59,"end":169.45,"sentiment":"neutral","sentiment_score":-0.13998255404559048},{"text":"So that's another problem.","start":169.59,"end":172.41,"sentiment":"neutral","sentiment_score":-0.2029026858508587},{"text":"But this this omnichannel supports SMS and everything.","start":172.70999,"end":176.41,"sentiment":"neutral","sentiment_score":0.020757760386914015},{"text":"It's a yeah.","start":178.41501,"end":179.77501,"sentiment":"neutral","sentiment_score":0.05192195251584053},{"text":"It's a self hosted one, but they don't need SMS.","start":179.77501,"end":183.07501,"sentiment":"neutral","sentiment_score":-0.0037172291427850722}],"sentiment":"neutral","sentiment_score":-0.057410088574720755,"num_words":36,"start":165.59,"end":183.07501},{"sentences":[{"text":"They're mainly keen on WhatsApp because their technicians go to regional sites and their clients are all in regional sites.","start":183.13501,"end":190.735,"sentiment":"neutral","sentiment_score":0.03679053640225902},{"text":"So they wanna send messages and, you know, photos and things like that on WhatsApp.","start":190.735,"end":196.23,"sentiment":"neutral","sentiment_score":0.006192296743392944},{"text":"And our solution because of the whole grouping problem, we couldn't we couldn't look into it.","start":197.25,"end":204.79,"sentiment":"neutral","sentiment_score":-0.07433337112888694},{"text":"Because they create a group among themselves, which is fine from Chatwood, but the client also has a group added for these business numbers because they'll have the client itself has three or four people who won't who all have to get the same updates.","start":205.01,"end":221.135,"sentiment":"neutral","sentiment_score":-0.005442829347319073},{"text":"Yep.","start":232.19,"end":232.69,"sentiment":"neutral","sentiment_score":0.0015517014544457195}],"sentiment":"neutral","sentiment_score":-0.006226952350938443,"num_words":97,"start":183.13501,"end":232.69},{"sentences":[{"text":"Yeah.","start":242.175,"end":242.655,"sentiment":"neutral","sentiment_score":-0.02603740990161896},{"text":"They wanna use WhatsApp.","start":242.655,"end":244.595,"sentiment":"neutral","sentiment_score":-0.0028279833495616913},{"text":"I mean, like, the the technicians, they don't wanna show up their numbers.","start":244.735,"end":248.115,"sentiment":"neutral","sentiment_score":-0.06654715738617457},{"text":"They wanna show, like, a business number.","start":248.57501,"end":250.27501,"sentiment":"neutral","sentiment_score":0.0036071810339178357},{"text":"Yeah.","start":266.23502,"end":266.555,"sentiment":"neutral","sentiment_score":0.010936751961708069}],"sentiment":"neutral","sentiment_score":-0.033318283466192394,"num_words":26,"start":242.175,"end":266.555},{"sentences":[{"text":"That's one.","start":266.555,"end":267.195,"sentiment":"neutral","sentiment_score":0.02662829216569662},{"text":"How much does these numbers cost?","start":267.195,"end":268.795,"sentiment":"neutral","sentiment_score":0.01927749052022894},{"text":"Like, WhatsApp mobile oh, it's just the mobile number.","start":268.795,"end":271.615,"sentiment":"neutral","sentiment_score":0.061600937197605767},{"text":"Okay.","start":278.555,"end":278.875,"sentiment":"neutral","sentiment_score":0.03683967515826225},{"text":"And incoming and outgoing?","start":278.875,"end":280.415,"sentiment":"neutral","sentiment_score":0.01724120113067329}],"sentiment":"neutral","sentiment_score":0.0376879291778261,"num_words":22,"start":266.555,"end":280.415},{"sentences":[{"text":"No.","start":283.86,"end":284.18,"sentiment":"neutral","sentiment_score":-0.013516086153686048},{"text":"Like, in terms of, like, SMS verification or something.","start":284.18,"end":287.56,"sentiment":"neutral","sentiment_score":0.00894825646860732},{"text":"Yeah.","start":291.78,"end":292.28,"sentiment":"neutral","sentiment_score":0.11430114507675172},{"text":"Okay.","start":298.515,"end":299.015,"sentiment":"neutral","sentiment_score":0.30818498134613037},{"text":"That's good.","start":299.23502,"end":299.795,"sentiment":"positive","sentiment_score":0.580219030380249}],"sentiment":"neutral","sentiment_score":0.11785302923193999,"num_words":14,"start":283.86,"end":299.795},{"sentences":[{"text":"Yeah.","start":299.795,"end":300.115,"sentiment":"neutral","sentiment_score":0.32639941573143005},{"text":"We might might the only other problem is, like, it's all over the place for them.","start":300.115,"end":304.035,"sentiment":"neutral","sentiment_score":-0.08129320340231061},{"text":"Like, if they have mobile numbers, then they have to create another WhatsApp, you know, like, the account or something.","start":304.035,"end":313.53,"sentiment":"neutral","sentiment_score":-0.0617984464392066},{"text":"And then then they need to add all of these people in there.","start":315.19,"end":318.47,"sentiment":"neutral","sentiment_score":-0.05257021707410996},{"text":"So they wanted, like yeah.","start":318.47,"end":326.595,"sentiment":"neutral","sentiment_score":-0.01819400116801262}],"sentiment":"neutral","sentiment_score":-0.05426624718714844,"num_words":55,"start":299.795,"end":326.595},{"sentences":[{"text":"Numbers.","start":329.13498,"end":329.63498,"sentiment":"neutral","sentiment_score":0.021724220365285873},{"text":"Yeah.","start":329.69498,"end":330.19498,"sentiment":"neutral","sentiment_score":0.02459448948502541},{"text":"Yes.","start":346.04,"end":346.44,"sentiment":"neutral","sentiment_score":0.02111808769404888},{"text":"Exactly.","start":346.44,"end":346.84,"sentiment":"neutral","sentiment_score":-0.00893154926598072},{"text":"Because the SMS has gone down, you know, like, it's it's going out of because it's not instant.","start":346.84,"end":353.875,"sentiment":"neutral","sentiment_score":-0.19595608032411999}],"sentiment":"neutral","sentiment_score":-0.15766837261617184,"num_words":22,"start":329.13498,"end":353.875},{"sentences":[{"text":"Second thing is you can't send good, you know, like, photos and MMS on there.","start":354.41498,"end":359.155,"sentiment":"neutral","sentiment_score":-0.16784037550290426},{"text":"You can't send yeah.","start":359.29498,"end":360.895,"sentiment":"neutral","sentiment_score":-0.14997722581028938},{"text":"So WhatsApp provides all of that, and it's actually free of charge.","start":360.895,"end":365.3,"sentiment":"neutral","sentiment_score":0.10455023776739836},{"text":"WhatsApp API is free of charge if you respond within twenty four hours.","start":365.52,"end":369.91998,"sentiment":"neutral","sentiment_score":0.09638422183119334},{"text":"You know, like, if the any client initiation is done within twenty four hours, the whole API is is pretty this one active.","start":369.91998,"end":378.48502,"sentiment":"neutral","sentiment_score":0.047813024047924126}],"sentiment":"neutral","sentiment_score":0.007310190363161599,"num_words":67,"start":354.41498,"end":378.48502},{"sentences":[{"text":"And and the whole of Asia is actually using that now.","start":378.505,"end":382.005,"sentiment":"neutral","sentiment_score":0.11533462459390814},{"text":"Like, if you go to Bali and if you go to Indonesia, India, the government companies are also using WhatsApp.","start":382.065,"end":388.24503,"sentiment":"neutral","sentiment_score":0.10390151292085648},{"text":"Uh-huh.","start":388.46503,"end":388.86502,"sentiment":"neutral","sentiment_score":0.06417063623666763},{"text":"Like like to send messages and things like that.","start":388.86502,"end":391.14,"sentiment":"neutral","sentiment_score":0.06610255481468306},{"text":"So VoIP clouds right now, we are just using, like, VoIP cloud, which is yeah.","start":391.7,"end":406.145,"sentiment":"neutral","sentiment_score":0.08994812245170275}],"sentiment":"neutral","sentiment_score":0.09562547491597277,"num_words":56,"start":378.505,"end":406.145},{"sentences":[{"text":"Which I mean, like, we haven't got anyone new recently.","start":406.145,"end":409.205,"sentiment":"neutral","sentiment_score":0.045285608246922494},{"text":"But VoIP clouds VoIP cloud is the one that we are setting set set things up, and it's always been there.","start":409.905,"end":416.94,"sentiment":"neutral","sentiment_score":0.2652267132486616},{"text":"And it just works out well because if that the whole system has all the billing and everything as such.","start":418.62,"end":424.14,"sentiment":"positive","sentiment_score":0.5404888987541199},{"text":"So we don't need to redo the, you know, the wheel and everything as such.","start":424.14,"end":427.9,"sentiment":"positive","sentiment_score":0.3559558868408203},{"text":"Like, SIP trunks and everything is created straight 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softphone.","start":494.845,"end":496.78497,"sentiment":"neutral","sentiment_score":0.03136459392096315}],"sentiment":"neutral","sentiment_score":0.04316950545069717,"num_words":21,"start":445.415,"end":496.78497},{"sentences":[{"text":"Yeah.","start":506.63998,"end":507.13998,"sentiment":"neutral","sentiment_score":0.0683218389749527},{"text":"I've had yeah.","start":509.03998,"end":511.59998,"sentiment":"neutral","sentiment_score":0.04347364356120428},{"text":"I've had issues in the past with, like, ZOIPER and and a few other ones.","start":511.59998,"end":517.54,"sentiment":"neutral","sentiment_score":-0.16265165706475576},{"text":"Like, it's never been oh, yeah.","start":517.895,"end":522.055,"sentiment":"neutral","sentiment_score":-0.14052846717337766},{"text":"It is this one.","start":522.055,"end":523.275,"sentiment":"neutral","sentiment_score":-0.03002425655722618}],"sentiment":"neutral","sentiment_score":-0.11049310053730833,"num_words":29,"start":506.63998,"end":523.275},{"sentences":[{"text":"Okay.","start":526.85504,"end":527.35504,"sentiment":"neutral","sentiment_score":-0.0023991484194993973},{"text":"Yeah.","start":552.40497,"end":552.90497,"sentiment":"neutral","sentiment_score":-0.07216302305459976},{"text":"Is that per user base or, like, per instance base?","start":572.195,"end":576.215,"sentiment":"neutral","sentiment_score":0.026849450543522835},{"text":"Like like, the whole portal.","start":577.155,"end":578.53503,"sentiment":"neutral","sentiment_score":0.028037183731794358},{"text":"Portal is per user.","start":580.275,"end":581.575,"sentiment":"neutral","sentiment_score":0.03556842915713787}],"sentiment":"neutral","sentiment_score":0.02268533186898345,"num_words":21,"start":526.85504,"end":581.575},{"sentences":[{"text":"Okay.","start":592.32996,"end":592.73,"sentiment":"neutral","sentiment_score":0.020577015355229374},{"text":"Per customer.","start":592.73,"end":593.47,"sentiment":"neutral","sentiment_score":0.002878318540751934},{"text":"See, the reason why we've done that is, like, we have a package called network and secure network and, like, a SMB pack where we give, like, a free SIP trunk and basic calls.","start":593.785,"end":606.92004,"sentiment":"neutral","sentiment_score":0.14796659213436},{"text":"They don't make any calls.","start":606.92004,"end":607.88,"sentiment":"neutral","sentiment_score":0.0786268062889576},{"text":"They just get an incoming number and then Internet and firewall.","start":607.88,"end":613.02,"sentiment":"neutral","sentiment_score":0.10580532591451298}],"sentiment":"neutral","sentiment_score":0.1247960453114982,"num_words":53,"start":592.32996,"end":613.02},{"sentences":[{"text":"So that's like a package we've done, and we use three six free free subscription, which doesn't have any cost.","start":613.64,"end":621.615,"sentiment":"neutral","sentiment_score":0.29921153336763384},{"text":"And up to 10 users is included in that, which which literally works fine because we don't need to host anything or anything as well as it because three six provides everything for that free SMB pack SMB one.","start":622.015,"end":634.53,"sentiment":"positive","sentiment_score":0.41218626269927394},{"text":"So that's a product that we've created, but problem with three six is they keep changing their pricing and whatnot.","start":635.33,"end":641.81006,"sentiment":"neutral","sentiment_score":-0.12208107456099242},{"text":"You know, like the pricing and the products, they keep changing every year.","start":641.81006,"end":645.11005,"sentiment":"neutral","sentiment_score":-0.13845840726907438},{"text":"Like, randomly, they change.","start":645.17004,"end":646.63,"sentiment":"neutral","sentiment_score":-0.13671794906258583}],"sentiment":"neutral","sentiment_score":0.17990669094433542,"num_words":96,"start":613.64,"end":646.63},{"sentences":[{"text":"So but the system system just works, you know, like, they they they softphones and and and the system just works really well.","start":647.41003,"end":656.305,"sentiment":"positive","sentiment_score":0.34177854827240756},{"text":"So you don't miss any calls.","start":656.685,"end":658.125,"sentiment":"neutral","sentiment_score":0.24553684641917548},{"text":"You don't do anything.","start":658.125,"end":659.005,"sentiment":"neutral","sentiment_score":0.10354994237422943},{"text":"So we like reliability wise, it's been very good.","start":659.005,"end":665.56,"sentiment":"positive","sentiment_score":0.40919795963499284},{"text":"And and all the support engineers have they've already learned the whole system of creating call ring groups and things for that.","start":666.18,"end":672.76,"sentiment":"neutral","sentiment_score":0.3009560250423171}],"sentiment":"neutral","sentiment_score":0.3133147132175509,"num_words":64,"start":647.41003,"end":672.76},{"sentences":[{"text":"So Yep.","start":673.22,"end":680.815,"sentiment":"positive","sentiment_score":0.33982720226049423},{"text":"Yep.","start":738.845,"end":739.345,"sentiment":"neutral","sentiment_score":0.27926626801490784},{"text":"Okay.","start":740.045,"end":740.52496,"sentiment":"neutral","sentiment_score":0.13539254665374756},{"text":"Okay.","start":740.52496,"end":741.02496,"sentiment":"neutral","sentiment_score":0.12054771184921265},{"text":"Yes.","start":752.94,"end":753.44,"sentiment":"neutral","sentiment_score":0.036103878170251846}],"sentiment":"neutral","sentiment_score":0.20849413486818472,"num_words":6,"start":673.22,"end":753.44},{"sentences":[{"text":"Yeah.","start":760.62,"end":760.995,"sentiment":"positive","sentiment_score":0.33480530977249146},{"text":"Yeah.","start":781.26,"end":781.76,"sentiment":"neutral","sentiment_score":0.10470087826251984},{"text":"Yep.","start":784.54,"end":785.04,"sentiment":"neutral","sentiment_score":0.1893240213394165},{"text":"Yes.","start":787.66,"end":787.98,"sentiment":"neutral","sentiment_score":0.14109981060028076},{"text":"We do.","start":787.98,"end":788.54,"sentiment":"neutral","sentiment_score":0.15501558780670166}],"sentiment":"neutral","sentiment_score":0.17999353259801865,"num_words":6,"start":760.62,"end":788.54},{"sentences":[{"text":"Yeah.","start":788.54,"end":789.04,"sentiment":"positive","sentiment_score":0.4704240560531616},{"text":"Okay.","start":793.745,"end":794.245,"sentiment":"neutral","sentiment_score":0.23953348398208615},{"text":"Yeah.","start":816.47003,"end":816.855,"sentiment":"neutral","sentiment_score":0.091270349919796},{"text":"Okay.","start":834.75,"end":835.25,"sentiment":"neutral","sentiment_score":0.14507421851158142},{"text":"I'll look into it.","start":835.47003,"end":837.23004,"sentiment":"neutral","sentiment_score":0.12507285922765732}],"sentiment":"neutral","sentiment_score":0.1808241931721568,"num_words":8,"start":788.54,"end":837.23004},{"sentences":[{"text":"I mean, like, for now, we've got a proper stack with SIP trunk and three c x.","start":837.23004,"end":841.73004,"sentiment":"neutral","sentiment_score":0.11853003545719035},{"text":"Now moving away from that is always a pain because we we've got, like, like, people there and then they all they all know three CX.","start":842.19,"end":850.775,"sentiment":"neutral","sentiment_score":-0.18976322647470695},{"text":"Now getting them changing the whole system, like, new clients, yes, would be a good good option.","start":851.875,"end":856.695,"sentiment":"neutral","sentiment_score":0.2571366061182583},{"text":"But all the clients moving them and, you know, getting them to install the system and and you know, putting a new softphone and things like that is a is a lot more complex.","start":857.155,"end":866.80005,"sentiment":"neutral","sentiment_score":-0.0648443378672442},{"text":"Yeah.","start":869.58,"end":870.08,"sentiment":"neutral","sentiment_score":-0.01965067721903324}],"sentiment":"neutral","sentiment_score":-0.008124938381737784,"num_words":95,"start":837.23004,"end":870.08},{"sentences":[{"text":"Yep.","start":882.95496,"end":883.45496,"sentiment":"neutral","sentiment_score":0.05932376906275749},{"text":"Yep.","start":888.235,"end":888.66,"sentiment":"neutral","sentiment_score":0.03699339926242829},{"text":"No.","start":899.3,"end":899.62,"sentiment":"neutral","sentiment_score":-0.11557131260633469},{"text":"Not really.","start":899.62,"end":900.44,"sentiment":"neutral","sentiment_score":-0.18843239545822144},{"text":"No.","start":900.74,"end":901.06,"sentiment":"neutral","sentiment_score":-0.19750061631202695}],"sentiment":"neutral","sentiment_score":-0.0989365919182698,"num_words":6,"start":882.95496,"end":901.06},{"sentences":[{"text":"No.","start":901.06,"end":901.13995,"sentiment":"neutral","sentiment_score":-0.2009799033403397},{"text":"No.","start":901.13995,"end":901.3,"sentiment":"neutral","sentiment_score":-0.21851912140846252},{"text":"No.","start":901.3,"end":901.54,"sentiment":"neutral","sentiment_score":-0.2115531712770462},{"text":"We just put p a y g.","start":901.54,"end":903.06,"sentiment":"neutral","sentiment_score":-0.1433635577559471},{"text":"I mean, like, the they they don't really use much.","start":903.06,"end":906.28503,"sentiment":"neutral","sentiment_score":-0.19729162901639938}],"sentiment":"neutral","sentiment_score":-0.1803756695240736,"num_words":20,"start":901.06,"end":906.28503},{"sentences":[{"text":"Yeah?","start":906.28503,"end":906.78503,"sentiment":"neutral","sentiment_score":-0.10108834505081175},{"text":"It's only, like, incoming calls and and and basic, you know, like, maybe, like, twenty, thirty calls a month or something.","start":906.925,"end":913.34503,"sentiment":"neutral","sentiment_score":-0.11150780497562318},{"text":"Just to have the phone number.","start":913.645,"end":915.085,"sentiment":"neutral","sentiment_score":-0.10423339530825615},{"text":"Yeah.","start":915.085,"end":915.585,"sentiment":"neutral","sentiment_score":-0.02021348476409912},{"text":"Yeah.","start":915.72504,"end":916.045,"sentiment":"neutral","sentiment_score":0.0024894531816244125}],"sentiment":"neutral","sentiment_score":-0.10286255509903033,"num_words":30,"start":906.28503,"end":916.045},{"sentences":[{"text":"Phone number in the system and things like that.","start":916.045,"end":918.03,"sentiment":"neutral","sentiment_score":0.008311026833123632},{"text":"SIP trunk, SIP trunk, there's no cost.","start":920.91003,"end":923.79004,"sentiment":"neutral","sentiment_score":0.07242360258741039},{"text":"I think, $1 or something for in, incoming calls as in, like, like, inbound SIP trunk.","start":924.03,"end":930.29004,"sentiment":"neutral","sentiment_score":0.08333119191229343},{"text":"And call rates are, like, 22¢ for one three hundred per call.","start":930.665,"end":935.96497,"sentiment":"neutral","sentiment_score":0.060499008067629555},{"text":"And what else?","start":936.58496,"end":938.745,"sentiment":"neutral","sentiment_score":-0.01306490475932757}],"sentiment":"neutral","sentiment_score":0.055246910971143974,"num_words":47,"start":916.045,"end":938.745},{"sentences":[{"text":"Like like, I think mobile calls were 9¢ or something per minute.","start":938.745,"end":942.20496,"sentiment":"neutral","sentiment_score":-0.03623848899521611},{"text":"But when I add up, we're not going more than, like, 2 or $3 or $5 max that they're making calls.","start":943.39996,"end":948.68,"sentiment":"neutral","sentiment_score":-0.09573339138712202},{"text":"You know?","start":948.68,"end":949.0,"sentiment":"neutral","sentiment_score":-0.08770565316081047},{"text":"Like, they just pick up incoming calls.","start":949.0,"end":951.01996,"sentiment":"neutral","sentiment_score":-0.09761315584182739},{"text":"They don't they don't actually make calls, and we just charge, like, $50 something per month.","start":951.16,"end":956.475,"sentiment":"neutral","sentiment_score":-0.17909251991659403}],"sentiment":"neutral","sentiment_score":-0.10760014585889223,"num_words":58,"start":938.745,"end":956.475},{"sentences":[{"text":"Yep.","start":967.27496,"end":967.77496,"sentiment":"neutral","sentiment_score":0.12098149955272676},{"text":"Yep.","start":982.57,"end":982.875,"sentiment":"neutral","sentiment_score":0.3261290490627289},{"text":"Yep.","start":991.035,"end":991.535,"sentiment":"positive","sentiment_score":0.46732470393180847},{"text":"Yeah.","start":1002.59,"end":1003.07,"sentiment":"neutral","sentiment_score":0.14782121777534485},{"text":"That's what my plan is because we are currently using a web cloud, and it's easy.","start":1003.07,"end":1009.57495,"sentiment":"neutral","sentiment_score":0.14787912694737315}],"sentiment":"neutral","sentiment_score":0.17141612507402898,"num_words":20,"start":967.27496,"end":1009.57495},{"sentences":[{"text":"Right?","start":1009.57495,"end":1009.975,"sentiment":"neutral","sentiment_score":0.10167601704597472},{"text":"Like, because something goes wrong with their system, the support engineers know, okay, fine.","start":1009.975,"end":1013.65497,"sentiment":"neutral","sentiment_score":-0.0534748299313443},{"text":"It's, VoIP cloud and three six.","start":1013.65497,"end":1015.495,"sentiment":"neutral","sentiment_score":0.005512991144011418},{"text":"These are the two things.","start":1015.495,"end":1016.615,"sentiment":"neutral","sentiment_score":-0.03198810517787933},{"text":"Phones are not coming.","start":1016.615,"end":1017.495,"sentiment":"neutral","sentiment_score":-0.17947852611541748}],"sentiment":"neutral","sentiment_score":-0.04972494284932812,"num_words":30,"start":1009.57495,"end":1017.495},{"sentences":[{"text":"They log in to VoIP cloud.","start":1017.495,"end":1018.795,"sentiment":"neutral","sentiment_score":-0.05590984411537647},{"text":"But if you have another third party, another provider, then they don't know which one to log into.","start":1018.935,"end":1023.39,"sentiment":"neutral","sentiment_score":-0.15380343380901548},{"text":"I mean, like, our documentation is not that great.","start":1023.39,"end":1025.33,"sentiment":"neutral","sentiment_score":-0.33032678729958004},{"text":"So they're like, oh, Royce, can you please tell where is this?","start":1025.63,"end":1028.75,"sentiment":"neutral","sentiment_score":-0.15219069768985113},{"text":"And and I need to go and find out which provider it is and then go log into their portal and then check what's going on if it's, you know, like, authentication problem or anything as such.","start":1028.75,"end":1039.245,"sentiment":"neutral","sentiment_score":-0.10757268884697475}],"sentiment":"neutral","sentiment_score":-0.14491877827520777,"num_words":82,"start":1017.495,"end":1039.245},{"sentences":[{"text":"So yep.","start":1039.725,"end":1044.305,"sentiment":"neutral","sentiment_score":0.1175384446978569},{"text":"Yeah.","start":1047.725,"end":1048.225,"sentiment":"neutral","sentiment_score":0.15578800439834595},{"text":"Another thing is, one other important one is porting charges.","start":1058.3899,"end":1063.37,"sentiment":"neutral","sentiment_score":-0.04507290590554476},{"text":"This is something that we've had very big issue with with the current provider, like, what cloud.","start":1063.9099,"end":1069.975,"sentiment":"neutral","sentiment_score":-0.24151156360612197},{"text":"The the the the problem is, like like so we want we have all these numbers in our in our white channel portal.","start":1070.4349,"end":1076.455,"sentiment":"neutral","sentiment_score":-0.16954506366797115}],"sentiment":"neutral","sentiment_score":-0.1521716454892226,"num_words":53,"start":1039.725,"end":1076.455},{"sentences":[{"text":"One of the client closed down, and I had put a temporary number for them, like a 0370767777.","start":1076.9149,"end":1085.25,"sentiment":"neutral","sentiment_score":-0.10973355236152808},{"text":"Some some, like, fancy number because I purchased those.","start":1085.25,"end":1088.77,"sentiment":"neutral","sentiment_score":-0.012728153831428952},{"text":"And I I assigned it to the to that client portal, and now this client is closed down.","start":1088.77,"end":1093.5901,"sentiment":"neutral","sentiment_score":-0.09783466884659396},{"text":"So I spoke to them and I said, can you move this number to our our portal?","start":1093.7301,"end":1098.0701,"sentiment":"neutral","sentiment_score":-0.021698090740863013},{"text":"And I'll keep continue playing for the number, but can you move it?","start":1098.365,"end":1101.505,"sentiment":"neutral","sentiment_score":-0.0030377676280645225}],"sentiment":"neutral","sentiment_score":-0.05678853183984756,"num_words":75,"start":1076.9149,"end":1101.505},{"sentences":[{"text":"And then they're like, oh, we can't move it because it it was put for that company.","start":1101.725,"end":1105.8251,"sentiment":"neutral","sentiment_score":-0.22270022507976084},{"text":"And if you need to move it, you need to do a porting for yourself.","start":1105.9651,"end":1108.9451,"sentiment":"neutral","sentiment_score":-0.20489312907059987},{"text":"So literally, I need to create a porting from my company my company to move the number from that one one portal to another portal, which is weird, you know.","start":1109.485,"end":1119.2699,"sentiment":"neutral","sentiment_score":-0.14014271311461926},{"text":"Mhmm.","start":1135.085,"end":1135.565,"sentiment":"neutral","sentiment_score":-0.003132682293653488},{"text":"Yep.","start":1135.565,"end":1135.95,"sentiment":"neutral","sentiment_score":-0.0328235924243927}],"sentiment":"neutral","sentiment_score":-0.17343028797768056,"num_words":64,"start":1101.725,"end":1135.95},{"sentences":[{"text":"Exactly.","start":1143.3099,"end":1143.8099,"sentiment":"neutral","sentiment_score":-0.0020075328648090363},{"text":"Exactly.","start":1144.35,"end":1144.85,"sentiment":"neutral","sentiment_score":0.03487657010555267},{"text":"Yep.","start":1159.235,"end":1159.735,"sentiment":"neutral","sentiment_score":-0.01810320094227791},{"text":"Yep.","start":1160.675,"end":1161.175,"sentiment":"neutral","sentiment_score":0.06115793436765671},{"text":"Yep.","start":1165.155,"end":1165.47,"sentiment":"neutral","sentiment_score":0.30084338784217834}],"sentiment":"neutral","sentiment_score":0.07535343170166016,"num_words":5,"start":1143.3099,"end":1165.47},{"sentences":[{"text":"Exactly.","start":1177.71,"end":1178.19,"sentiment":"neutral","sentiment_score":0.2668764591217041},{"text":"Yeah.","start":1178.19,"end":1178.69,"sentiment":"neutral","sentiment_score":0.024504302069544792},{"text":"Yeah.","start":1184.325,"end":1184.565,"sentiment":"neutral","sentiment_score":-0.16326074302196503},{"text":"I don't know.","start":1184.565,"end":1185.0449,"sentiment":"neutral","sentiment_score":-0.17217925687630972},{"text":"The client closed down.","start":1185.0449,"end":1186.405,"sentiment":"neutral","sentiment_score":-0.26502346247434616}],"sentiment":"neutral","sentiment_score":-0.144851160235703,"num_words":10,"start":1177.71,"end":1186.405},{"sentences":[{"text":"I mean, I I'm the one closing down the client.","start":1186.405,"end":1188.565,"sentiment":"neutral","sentiment_score":-0.1844090536236763},{"text":"You know, client moved to another provider or something.","start":1188.565,"end":1190.985,"sentiment":"neutral","sentiment_score":-0.06281104683876038},{"text":"Yeah.","start":1191.605,"end":1192.105,"sentiment":"neutral","sentiment_score":0.015359493903815746},{"text":"Exactly.","start":1199.38,"end":1199.88,"sentiment":"neutral","sentiment_score":0.06901621073484421},{"text":"Yeah.","start":1200.1,"end":1200.5,"sentiment":"neutral","sentiment_score":0.04827602952718735}],"sentiment":"neutral","sentiment_score":-0.10348810107362541,"num_words":22,"start":1186.405,"end":1200.5},{"sentences":[{"text":"So and the porting charges, he's telling that we need to pay $30 or $40 per number of porting internally also.","start":1200.5,"end":1207.64,"sentiment":"neutral","sentiment_score":0.029191632089870318},{"text":"Yep.","start":1212.655,"end":1213.155,"sentiment":"neutral","sentiment_score":0.06205963343381882},{"text":"Okay.","start":1226.28,"end":1226.52,"sentiment":"neutral","sentiment_score":0.012239951640367508},{"text":"Yeah.","start":1226.52,"end":1226.76,"sentiment":"neutral","sentiment_score":0.005283430218696594},{"text":"So similar to what I mean, like, all Telstra's are CAT c.","start":1226.76,"end":1231.16,"sentiment":"neutral","sentiment_score":-0.03531897176677982}],"sentiment":"neutral","sentiment_score":0.007466100777188937,"num_words":36,"start":1200.5,"end":1231.16},{"sentences":[{"text":"That's another problem.","start":1231.16,"end":1232.3,"sentiment":"neutral","sentiment_score":-0.17059774696826935},{"text":"Like, if most of the clients are coming from Telstra, Optus, or Vodafone, And when they come in, it's always a catchy because they have these DID numbers and they have hunt group and things like that.","start":1232.52,"end":1244.4049,"sentiment":"neutral","sentiment_score":-0.07097055511297407},{"text":"So that creates a problem.","start":1244.705,"end":1246.485,"sentiment":"neutral","sentiment_score":-0.09900108277797699},{"text":"And then always make catchy even if it's two numbers because I've got rejections a lot.","start":1247.1849,"end":1251.63,"sentiment":"neutral","sentiment_score":-0.08853737579192966},{"text":"Like, they just reject it.","start":1251.71,"end":1253.23,"sentiment":"neutral","sentiment_score":-0.20984391272068023}],"sentiment":"neutral","sentiment_score":-0.09240192076134862,"num_words":66,"start":1231.16,"end":1253.23},{"sentences":[{"text":"And these guys come come and charge, like, I don't know, $22 or $25 rejection fees.","start":1253.23,"end":1258.29,"sentiment":"neutral","sentiment_score":-0.15362032409757376},{"text":"So I push, like, a CAT fee and then the cost kinda goes up because we need to on on charge the client telling that, okay, fine.","start":1258.67,"end":1268.245,"sentiment":"neutral","sentiment_score":-0.09394116810074558},{"text":"To bring bring you to our platform, we need to charge you, like, porting fees, which I don't think Telstra and people do that.","start":1268.245,"end":1274.665,"sentiment":"neutral","sentiment_score":-0.17366534424945712},{"text":"Like like, moving services, they don't do that.","start":1275.285,"end":1277.445,"sentiment":"neutral","sentiment_score":-0.20719982031732798},{"text":"But I think they observe the cost or something.","start":1277.445,"end":1281.78,"sentiment":"neutral","sentiment_score":-0.18063958568705452}],"sentiment":"neutral","sentiment_score":-0.14816261690464758,"num_words":84,"start":1253.23,"end":1281.78},{"sentences":[{"text":"Anyhow, send me the details.","start":1281.78,"end":1283.72,"sentiment":"neutral","sentiment_score":-0.1969530314207077},{"text":"Send me all the details you've got.","start":1284.5,"end":1286.2001,"sentiment":"neutral","sentiment_score":0.0027935590062822596},{"text":"I will look into the platform.","start":1286.66,"end":1288.2001,"sentiment":"neutral","sentiment_score":0.04220262790719668},{"text":"This I mean, like, to be honest, there's nothing right now for two form factor this one, two way SMS.","start":1289.3,"end":1295.955,"sentiment":"neutral","sentiment_score":-0.024576007947325708},{"text":"We are using Twilio currently for our two way SMS.","start":1296.4149,"end":1300.515,"sentiment":"neutral","sentiment_score":0.08886167928576469}],"sentiment":"neutral","sentiment_score":-0.006560371723026037,"num_words":48,"start":1281.78,"end":1300.515},{"sentences":[{"text":"Now I might look at getting one for ourselves.","start":1301.2949,"end":1303.7749,"sentiment":"neutral","sentiment_score":0.14816330869992575},{"text":"Twilio is expensive, but it works straight with our halo platform, halo PSA, which we, you know, send passwords and things like that.","start":1303.7749,"end":1313.09,"sentiment":"neutral","sentiment_score":0.1692372345082138},{"text":"But the thing is, I don't know, we we need to move our phone system also.","start":1314.67,"end":1320.015,"sentiment":"neutral","sentiment_score":-0.29849124304018915},{"text":"Like, we're paying, like, about $300 every month.","start":1320.155,"end":1322.8151,"sentiment":"neutral","sentiment_score":-0.3035134021192789},{"text":"Our own our own phone system because we've got I don't know.","start":1323.515,"end":1327.115,"sentiment":"neutral","sentiment_score":-0.14926699176430702}],"sentiment":"neutral","sentiment_score":-0.05543007109971607,"num_words":68,"start":1301.2949,"end":1327.115},{"sentences":[{"text":"We've got, like it's a weird system that we had set up.","start":1327.115,"end":1331.035,"sentiment":"neutral","sentiment_score":-0.24893452847997347},{"text":"Each each it's it's like one SIP trunk per line thing sort of thing.","start":1331.035,"end":1336.5,"sentiment":"neutral","sentiment_score":-0.15000789133565767},{"text":"So we've got multiple yeah.","start":1337.28,"end":1338.4,"sentiment":"neutral","sentiment_score":-0.10363627672195434},{"text":"We've got multiple SIP trunks per yeah.","start":1338.4,"end":1342.9,"sentiment":"neutral","sentiment_score":-0.1160999738744327},{"text":"Because it was like that initially and then I set it up.","start":1343.04,"end":1345.575,"sentiment":"neutral","sentiment_score":-0.03501079247022668}],"sentiment":"neutral","sentiment_score":-0.1367667106166482,"num_words":50,"start":1327.115,"end":1345.575},{"sentences":[{"text":"They said that we can convert all of these numbers into one portal and then have it, but we lose the call recording functionality.","start":1345.6549,"end":1353.6749,"sentiment":"neutral","sentiment_score":-0.05827779943744341},{"text":"But 36 has all the call recording functionality, so I haven't been logging logging in.","start":1353.975,"end":1361.21,"sentiment":"neutral","sentiment_score":-0.1012921946744124},{"text":"Yeah.","start":1369.6699,"end":1370.1699,"sentiment":"neutral","sentiment_score":0.13968273997306824},{"text":"Yep.","start":1370.3099,"end":1370.8099,"sentiment":"neutral","sentiment_score":0.09287088364362717},{"text":"Yep.","start":1372.115,"end":1372.615,"sentiment":"neutral","sentiment_score":0.0354132205247879}],"sentiment":"neutral","sentiment_score":-0.06309722053507964,"num_words":42,"start":1345.6549,"end":1372.615},{"sentences":[{"text":"Okay.","start":1374.4349,"end":1374.9349,"sentiment":"neutral","sentiment_score":0.1011093482375145},{"text":"Yep.","start":1377.475,"end":1377.975,"sentiment":"neutral","sentiment_score":-0.00948434602469206},{"text":"Yep.","start":1386.76,"end":1387.26,"sentiment":"neutral","sentiment_score":0.08630865067243576},{"text":"Yep.","start":1393.0,"end":1393.5,"sentiment":"neutral","sentiment_score":0.15231025218963623},{"text":"Yep.","start":1401.24,"end":1401.615,"sentiment":"neutral","sentiment_score":0.15968996286392212}],"sentiment":"neutral","sentiment_score":0.09798677358776331,"num_words":5,"start":1374.4349,"end":1401.615},{"sentences":[{"text":"Yep.","start":1409.695,"end":1410.195,"sentiment":"positive","sentiment_score":0.3347816467285156},{"text":"Just be okay.","start":1415.31,"end":1417.87,"sentiment":"neutral","sentiment_score":0.06659827257196109},{"text":"No problem.","start":1417.87,"end":1418.51,"sentiment":"neutral","sentiment_score":0.2002156898379326},{"text":"Yeah.","start":1418.51,"end":1418.75,"sentiment":"neutral","sentiment_score":0.1420693397521973},{"text":"I'll just wait for the details from you, and then we'll look into it.","start":1418.75,"end":1421.31,"sentiment":"neutral","sentiment_score":0.08652261059199061}],"sentiment":"neutral","sentiment_score":0.10897113010287285,"num_words":21,"start":1409.695,"end":1421.31},{"sentences":[{"text":"I mean, like like, when when we get big SIP trunks would be one of them.","start":1421.31,"end":1424.77,"sentiment":"neutral","sentiment_score":0.04016449011396617},{"text":"Mainly, SIP trunks.","start":1425.39,"end":1426.35,"sentiment":"neutral","sentiment_score":0.055483115216096245},{"text":"Yeah.","start":1426.35,"end":1426.725,"sentiment":"neutral","sentiment_score":0.07325130701065063},{"text":"Yeah.","start":1427.605,"end":1427.9249,"sentiment":"neutral","sentiment_score":0.05970574542880058},{"text":"And three six is something that we've been doing for clients.","start":1427.9249,"end":1431.785,"sentiment":"neutral","sentiment_score":0.0600448880683292}],"sentiment":"neutral","sentiment_score":0.05007912527071312,"num_words":32,"start":1421.31,"end":1431.785},{"sentences":[{"text":"But I think we might have a prospective client with five sites which needs SIP trunk from Telstra to this one.","start":1432.005,"end":1439.125,"sentiment":"neutral","sentiment_score":0.03999715174237887},{"text":"They they already have dot services or something like that.","start":1439.125,"end":1441.525,"sentiment":"neutral","sentiment_score":0.014652564190328121},{"text":"So we might have a go through for this, like, their five site.","start":1441.525,"end":1447.01,"sentiment":"neutral","sentiment_score":0.043675028504087374},{"text":"Yep.","start":1452.19,"end":1452.69,"sentiment":"neutral","sentiment_score":0.09153406322002412},{"text":"Yep.","start":1452.99,"end":1453.49,"sentiment":"neutral","sentiment_score":0.08651941269636154}],"sentiment":"neutral","sentiment_score":0.03765857989049476,"num_words":46,"start":1432.005,"end":1453.49},{"sentences":[{"text":"Yep.","start":1459.1449,"end":1459.6449,"sentiment":"neutral","sentiment_score":0.12793591618537903},{"text":"Yep.","start":1465.3849,"end":1465.8849,"sentiment":"neutral","sentiment_score":0.08298861235380173},{"text":"Yep.","start":1466.505,"end":1467.005,"sentiment":"neutral","sentiment_score":0.09503720700740814},{"text":"Yep.","start":1475.64,"end":1476.14,"sentiment":"neutral","sentiment_score":0.16186825931072235},{"text":"Yep.","start":1478.9199,"end":1479.4199,"sentiment":"neutral","sentiment_score":0.06903998553752899}],"sentiment":"neutral","sentiment_score":0.10737399607896805,"num_words":5,"start":1459.1449,"end":1479.4199},{"sentences":[{"text":"Okay.","start":1484.845,"end":1485.345,"sentiment":"neutral","sentiment_score":0.15796130895614624},{"text":"Yeah.","start":1487.725,"end":1488.045,"sentiment":"neutral","sentiment_score":0.021396541967988018},{"text":"It's tough.","start":1488.045,"end":1488.525,"sentiment":"neutral","sentiment_score":-0.11444084346294403},{"text":"Yeah.","start":1488.525,"end":1489.025,"sentiment":"neutral","sentiment_score":-7.005408406257629e-6},{"text":"Okay.","start":1513.8351,"end":1514.3351,"sentiment":"neutral","sentiment_score":0.2496135979890823}],"sentiment":"neutral","sentiment_score":0.03334712609648704,"num_words":6,"start":1484.845,"end":1514.3351},{"sentences":[{"text":"Okay.","start":1526.93,"end":1527.25,"sentiment":"neutral","sentiment_score":0.09808970987796783},{"text":"No problem.","start":1527.25,"end":1527.89,"sentiment":"neutral","sentiment_score":0.13034160435199738},{"text":"Yeah.","start":1527.89,"end":1528.13,"sentiment":"neutral","sentiment_score":0.09842320531606674},{"text":"We'll look into that.","start":1528.13,"end":1529.01,"sentiment":"neutral","sentiment_score":0.09051221236586571},{"text":"Okay?","start":1529.01,"end":1529.51,"sentiment":"neutral","sentiment_score":0.12248019874095915}],"sentiment":"neutral","sentiment_score":0.1046361302336057,"num_words":9,"start":1526.93,"end":1529.51},{"sentences":[{"text":"Perfect.","start":1534.13,"end":1534.61,"sentiment":"positive","sentiment_score":0.4538739919662475},{"text":"Perfect.","start":1534.61,"end":1535.11,"sentiment":"neutral","sentiment_score":0.28160539269447327},{"text":"Yep.","start":1542.875,"end":1543.375,"sentiment":"neutral","sentiment_score":-0.012234378606081007},{"text":"That's fine.","start":1543.595,"end":1544.075,"sentiment":"neutral","sentiment_score":0.010124021908268332},{"text":"That's not required.","start":1544.075,"end":1544.875,"sentiment":"neutral","sentiment_score":-0.010702941256264845}],"sentiment":"neutral","sentiment_score":0.08892302826279774,"num_words":8,"start":1534.13,"end":1544.875},{"sentences":[{"text":"Yeah.","start":1544.875,"end":1545.375,"sentiment":"neutral","sentiment_score":0.025463612750172615},{"text":"I I don't yeah.","start":1545.4349,"end":1546.975,"sentiment":"neutral","sentiment_score":0.014302418334409595},{"text":"Yeah.","start":1550.01,"end":1550.51,"sentiment":"neutral","sentiment_score":0.048913247883319855},{"text":"Work something on.","start":1553.37,"end":1554.59,"sentiment":"neutral","sentiment_score":0.046789844830830894},{"text":"No problem.","start":1555.29,"end":1556.11,"sentiment":"neutral","sentiment_score":0.14132990688085556}],"sentiment":"neutral","sentiment_score":0.050419625656848606,"num_words":11,"start":1544.875,"end":1556.11},{"sentences":[{"text":"Yep.","start":1561.45,"end":1561.95,"sentiment":"neutral","sentiment_score":0.22817133367061615},{"text":"Okay.","start":1563.37,"end":1563.87,"sentiment":"neutral","sentiment_score":-0.01256103627383709},{"text":"Done, bro.","start":1569.7849,"end":1570.4249,"sentiment":"neutral","sentiment_score":0.07051335647702217},{"text":"Perfect.","start":1570.4249,"end":1570.9249,"sentiment":"positive","sentiment_score":0.5008878111839294},{"text":"Yeah.","start":1571.3049,"end":1571.6669,"sentiment":"neutral","sentiment_score":0.11781198531389236}],"sentiment":"neutral","sentiment_score":0.1625561344747742,"num_words":6,"start":1561.45,"end":1571.6669},{"sentences":[{"text":"I'll just wait for you for maybe a couple of weeks.","start":1571.6669,"end":1573.7468,"sentiment":"neutral","sentiment_score":0.027062137272547592},{"text":"Yeah?","start":1573.7468,"end":1574.2468,"sentiment":"neutral","sentiment_score":0.036488138139247894},{"text":"Oh, good.","start":1574.6268,"end":1575.1068,"sentiment":"neutral","sentiment_score":0.27200186252593994},{"text":"Thanks, Sean.","start":1575.1068,"end":1575.9269,"sentiment":"neutral","sentiment_score":0.2929396480321884},{"text":"Yeah.","start":1576.9469,"end":1577.0269,"sentiment":"neutral","sentiment_score":0.23126359283924103}],"sentiment":"neutral","sentiment_score":0.09972460365251583,"num_words":17,"start":1571.6669,"end":1577.0269},{"sentences":[{"text":"Yeah.","start":1577.0269,"end":1577.1869,"sentiment":"neutral","sentiment_score":0.20355793833732605},{"text":"We'll speak soon.","start":1577.1869,"end":1578.2468,"sentiment":"neutral","sentiment_score":0.24331532418727875},{"text":"No problem.","start":1578.3868,"end":1578.8668,"sentiment":"neutral","sentiment_score":-0.1730145439505577},{"text":"Bye bye.","start":1578.8668,"end":1579.3469,"sentiment":"neutral","sentiment_score":0.06010039336979389},{"text":"Yeah.","start":1579.3469,"end":1579.8469,"sentiment":"neutral","sentiment_score":0.2575589120388031}],"sentiment":"neutral","sentiment_score":0.10724828019738197,"num_words":9,"start":1577.0269,"end":1579.8469},{"sentences":[{"text":"Yeah.","start":1581.1068,"end":1581.6068,"sentiment":"neutral","sentiment_score":0.0654735416173935}],"sentiment":"neutral","sentiment_score":0.0654735416173935,"num_words":1,"start":1581.1068,"end":1581.6068}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hey,\n\nChannel 1: Hello?\n\nChannel 0: Royce.\n\nChannel 1: Hey. Hey,\n\nChannel 0: Hey.\n\nChannel 1: Sean.\n\nChannel 0: Thanks for\n\nChannel 1: It's\n\nChannel 0: calling\n\nChannel 1: been\n\nChannel 0: back.\n\nChannel 1: it's\n\nChannel 0: How\n\nChannel 1: been\n\nChannel 0: are you?\n\nChannel 1: some time since we spoke. Not\n\nChannel 0: Oh,\n\nChannel 1: bad.\n\nChannel 0: of course. It's been,\n\nChannel 1: Hang\n\nChannel 0: like,\n\nChannel 1: on.\n\nChannel 0: over\n\nChannel 1: Maybe a\n\nChannel 0: a year,\n\nChannel 1: year.\n\nChannel 0: hasn't it?\n\nChannel 1: Yeah. It's been a year. I mean,\n\nChannel 0: Yeah.\n\nChannel 1: the reason why we don't speak is because I haven't got any requirements for the whole SMS thing.\n\nChannel 0: Sure.\n\nChannel 1: But to be honest, I mean, we had one requirement that came up last week, but not for\n\nChannel 0: Okay.\n\nChannel 1: SMS. They wanted WhatsApp chat sort of thing.\n\nChannel 0: WhatsApp chat integrated with\n\nChannel 1: So they are, like, a five five people company,\n\nChannel 0: right. Okay.\n\nChannel 1: and they they their current, you know, like, techs they they they provide support, like, technical support for make machines. And\n\nChannel 0: Okay.\n\nChannel 1: they they're currently using WhatsApp for communicating with clients. No emails. No nothing. Just\n\nChannel 0: Yep.\n\nChannel 1: proper WhatsApp. And\n\nChannel 0: Okay.\n\nChannel 1: the issue that they had is, like, five of those technicians' personal number and cats are getting screwed up because it shows up for the clients. So what they do is they create WhatsApp groups, and then they\n\nChannel 0: Yep.\n\nChannel 1: add all five team members there and then couple of team members from from the client side and have\n\nChannel 0: Yep.\n\nChannel 1: it. But I I looked up there's a solution called Chatwoot, c h a t w o o t, but they haven't the the whole system works perfectly fine for Chatwood. The only thing is WhatsApp groups are not come up there.\n\nChannel 0: So what was that solution called? I'm gonna Google it now.\n\nChannel 1: Chat Chat\n\nChannel 0: Chatwood.\n\nChannel 1: Chatwood,\n\nChannel 0: Chat.\n\nChannel 1: c h a t w\n\nChannel 0: Yep.\n\nChannel 1: o o t.\n\nChannel 0: Chatwood WhatsApp, is it?\n\nChannel 1: Yeah. Just Chat Chatwood. Not d t. Ending with t. Chatwood.\n\nChannel 0: Okay. Like chat and w o o t, w o o t.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Okay.\n\nChannel 1: Wood.\n\nChannel 0: What's WhatsApp integration. Yeah. I\n\nChannel 1: Yeah.\n\nChannel 0: found it.\n\nChannel 1: That's the one. Yep.\n\nChannel 0: Let me look for it. Okay. I'm\n\nChannel 1: Thing is we wanted to\n\nChannel 0: just\n\nChannel 1: set\n\nChannel 0: trying\n\nChannel 1: up\n\nChannel 0: to\n\nChannel 1: that system. It's like a\n\nChannel 0: well\n\nChannel 1: omnichannel interface. And\n\nChannel 0: yep.\n\nChannel 1: the thing with that, we've dug in deeper. Everything works fine. The agents and everything works fine. The only problem is the client back came back and said that they have groups in there, like WhatsApp groups. Now WhatsApp group just released the WhatsApp API in January 20\n\nChannel 0: Yeah.\n\nChannel 1: this year, January 29.\n\nChannel 0: Yep.\n\nChannel 1: And we\n\nChannel 0: Okay.\n\nChannel 1: don't have any other softwares that have been integrated. So that's another problem. But this this omnichannel supports SMS and everything.\n\nChannel 0: So that's why you\n\nChannel 1: It's\n\nChannel 0: wanna\n\nChannel 1: a\n\nChannel 0: do it there.\n\nChannel 1: yeah. It's a self hosted one, but they don't need SMS. They're mainly keen on WhatsApp because their technicians go to regional sites and their clients\n\nChannel 0: Yep.\n\nChannel 1: are all in regional sites. So they wanna send messages and, you know, photos and things like that on WhatsApp. And\n\nChannel 0: Yeah.\n\nChannel 1: our solution because of the whole grouping problem, we couldn't we couldn't look into it. Because they create a group among themselves, which is\n\nChannel 0: Yep.\n\nChannel 1: fine from\n\nChannel 0: Yep.\n\nChannel 1: Chatwood, but\n\nChannel 0: Yep.\n\nChannel 1: the client also has a group added for these business numbers because they'll have the client itself has three or four people who won't who all have to get the same updates.\n\nChannel 0: Yeah. Okay. Well, I don't I don't think we don't have a solution with WhatsApp business, per se. The only thing we can do is two way SMS on our platform. But\n\nChannel 1: Yep.\n\nChannel 0: I I sort of heard in the beginning you said they didn't want your technicians, they want to use their private numbers, right, for the group chat. Right?\n\nChannel 1: Yeah. They wanna use WhatsApp. I mean, like, the the technicians, they don't wanna show up their numbers. They wanna\n\nChannel 0: Okay.\n\nChannel 1: show, like,\n\nChannel 0: Well,\n\nChannel 1: a business number.\n\nChannel 0: the the only way around that is we can supply actual mobile service numbers, and then you can register for WhatsApp and just use those numbers, and then host that of us for the actual number itself, and you can use your own application. I mean, that's another way to do it.\n\nChannel 1: Yeah. That's one. How much does these numbers cost? Like, WhatsApp mobile oh, it's just the mobile number.\n\nChannel 0: Just the mobile numbers, we can do it for you at $6 x GST per month just to host it.\n\nChannel 1: Okay. And incoming and outgoing?\n\nChannel 0: In terms of calls or in terms of\n\nChannel 1: No. Like, in terms of, like, SMS verification or something.\n\nChannel 0: well, incoming, there's no charge.\n\nChannel 1: Yeah.\n\nChannel 0: Outbound is 3.8¢ x GST per per SMSN.\n\nChannel 1: Okay. That's good. Yeah.\n\nChannel 0: Yep.\n\nChannel 1: We might might the only other problem is, like, it's all over the place for them. Like, if they have mobile numbers, then they have to create another WhatsApp, you know, like, the account or something. And then then they need to add all of these people in there. So\n\nChannel 0: Yeah. Someone\n\nChannel 1: they\n\nChannel 0: needs\n\nChannel 1: wanted,\n\nChannel 0: to\n\nChannel 1: like\n\nChannel 0: manage what that business, you know, chat group from your side.\n\nChannel 1: yeah.\n\nChannel 0: But, yeah, all we can do is just supply numbers\n\nChannel 1: Numbers.\n\nChannel 0: and then\n\nChannel 1: Yeah.\n\nChannel 0: give access to SMS. That that's it. But other things we can do is, like, send the SMS to an email. You can use our own portal for sending out SMSes. But if everything is done in WhatsApp with your clients, then it's it's hard to move them away from that environment.\n\nSo\n\nChannel 1: Yes. Exactly. Because the SMS has gone down, you know, like, it's it's going out of because\n\nChannel 0: Gotcha.\n\nChannel 1: it's not instant. Second thing\n\nChannel 0: Yes.\n\nChannel 1: is you can't send good, you know, like, photos and MMS on there. You can't\n\nChannel 0: Not\n\nChannel 1: send\n\nChannel 0: in time.\n\nChannel 1: yeah. So WhatsApp provides all of that, and it's\n\nChannel 0: Yep.\n\nChannel 1: actually free of charge. WhatsApp API is free of charge if you respond within twenty four hours. You know, like, if the any client initiation is done within twenty four hours, the whole API is is pretty this one\n\nChannel 0: Okay.\n\nChannel 1: active. And and the whole of Asia is actually using that now. Like, if you go to Bali and if you go to Indonesia, India, the\n\nChannel 0: Yes.\n\nChannel 1: government companies are also using WhatsApp. Uh-huh. Like\n\nChannel 0: Yes.\n\nChannel 1: like to send messages and things like that. So\n\nChannel 0: What about let me ask you this. What about all the voice calls and stuff like that? Like, what are you guys selling out there or using for your clients?\n\nChannel 1: VoIP clouds right now, we are just using, like, VoIP cloud,\n\nChannel 0: Okay.\n\nChannel 1: which is yeah. Which I mean, like, we haven't got anyone new recently. But\n\nChannel 0: Yep.\n\nChannel 1: VoIP clouds VoIP cloud is the one that we are setting set set things up, and it's always\n\nChannel 0: Yep.\n\nChannel 1: been\n\nChannel 0: Okay.\n\nChannel 1: there.\n\nChannel 0: Okay.\n\nChannel 1: And it just works out well because if that the whole system has all the billing and everything as such. So we don't need to redo the, you know, the wheel and everything as such. Like, SIP trunks and everything is created straight away.\n\nChannel 0: Because we've got some, like it's been a while. You probably haven't logged into our platform, but we're rolling out a new, I guess, Comstock Studio. Basically, the the look and feel of our whole entire Comstock hub. We've got a\n\nChannel 1: Yeah.\n\nChannel 0: new cloud phone system that now integrates with AI. So what that means is we can do agent bookings. So we can do yeah. So you can a caller can call through, book an appointment, talk to an AI agent, and they'll have that conversation with the agent and successfully book a time to be checked into an appointment.\n\nChannel 1: Yep.\n\nChannel 0: And then, you know, that will link with Microsoft or Google Mail, stuff like that. And it also give confirmation, also give SMS confirmation. Not just that, I mean, there's a lot of on the caller oh, sorry. On the agent side, you know, there's stuff like AI analysis and insights. So based on particular stuff, metrics, you know, we can look at\n\nChannel 1: But what\n\nChannel 0: all\n\nChannel 1: about\n\nChannel 0: the\n\nChannel 1: the\n\nChannel 0: statistics in the call. Yeah?\n\nChannel 1: yeah. What about the end softphone or something? Because\n\nChannel 0: Yeah.\n\nChannel 1: we use\n\nChannel 0: We got\n\nChannel 1: three\n\nChannel 0: a\n\nChannel 1: six\n\nChannel 0: softphone.\n\nChannel 1: for softphone.\n\nChannel 0: We got a softphone with it's integrated with a company called RingoTel. Yeah. Have you have you heard of RingoTel? So we got a full SBC\n\nChannel 1: Yeah.\n\nChannel 0: stack working with them.\n\nChannel 1: I've\n\nChannel 0: They can\n\nChannel 1: had\n\nChannel 0: do white labeling.\n\nChannel 1: yeah. I've had issues in the past with, like, ZOIPER and and\n\nChannel 0: Mhmm.\n\nChannel 1: a\n\nChannel 0: Yes.\n\nChannel 1: few other ones. Like,\n\nChannel 0: I'm\n\nChannel 1: it's\n\nChannel 0: using RingoTel\n\nChannel 1: never been\n\nChannel 0: right now to talk to you.\n\nChannel 1: oh, yeah.\n\nChannel 0: And\n\nChannel 1: It is\n\nChannel 0: I'm on my\n\nChannel 1: this one.\n\nChannel 0: speaker phone at the moment. It's just on my mobile just doing some laundry\n\nChannel 1: Okay.\n\nChannel 0: in the background as we speak. But so, yeah, this is fine. It's working off Wi Fi. But sorry. Just getting back to my analytics, like, you know, you can set business goals in terms of sales performance, lead conversion, customer satisfaction compliance, booking appointments, issue resolution sales performance.\n\nAnd if you change particular industries and verticals, there's different criterias that you can set for the analytics, like\n\nChannel 1: Yeah.\n\nChannel 0: anything from the negativity threshold to positive threshold of the core. Yeah. There's stuff like core scoring, trigger words as well, so you can flag 10 different words across different industries, and then it will flag it in terms of the the transcription and also the call recording part. There's coaching tips. There's a whole bunch of, like, features and\n\nChannel 1: Is that\n\nChannel 0: compliance\n\nChannel 1: per\n\nChannel 0: checklist.\n\nChannel 1: user base or, like, per instance base? Like\n\nChannel 0: This\n\nChannel 1: like,\n\nChannel 0: is\n\nChannel 1: the\n\nChannel 0: for\n\nChannel 1: whole portal.\n\nChannel 0: or\n\nChannel 1: Portal\n\nChannel 0: this\n\nChannel 1: is\n\nChannel 0: is for\n\nChannel 1: per user.\n\nChannel 0: our this is our for our cloud phone system that has the AI agent integration. So it's it's done on a tenancy base for per per user, per per customer, whatever.\n\nChannel 1: Okay. Per customer. See, the reason\n\nChannel 0: Yeah.\n\nChannel 1: why we've done that is, like, we have a package called network and secure network and, like, a SMB pack where we give,\n\nChannel 0: Yep.\n\nChannel 1: like, a free SIP trunk and basic calls. They don't make any calls. They just get an incoming number and then Internet and firewall. So that's like a package we've done, and we use three six free free subscription, which doesn't have any\n\nChannel 0: Yep.\n\nChannel 1: cost. And up to 10 users is included in that, which which literally\n\nChannel 0: Yep.\n\nChannel 1: works fine because we don't need to host anything or anything as well as it because three six provides everything for that free SMB pack SMB one.\n\nChannel 0: Yep.\n\nChannel 1: So that's a product that we've created, but problem with three six is they keep changing their pricing and whatnot. You know, like the pricing and the products, they keep changing every year. Like, randomly, they change. So\n\nChannel 0: Yeah. I know. Make\n\nChannel 1: but the\n\nChannel 0: the hot to\n\nChannel 1: system\n\nChannel 0: kick off.\n\nChannel 1: system just works, you know, like, they\n\nChannel 0: Yep.\n\nChannel 1: they they softphones and and and the system just works really well.\n\nChannel 0: Yep.\n\nChannel 1: So you don't miss any calls. You don't do anything.\n\nChannel 0: Yep.\n\nChannel 1: So we like\n\nChannel 0: We're gonna yeah. Sorry. Go on. On.\n\nChannel 1: reliability wise, it's been very good. And\n\nChannel 0: Yep.\n\nChannel 1: and all the support engineers have they've already learned the whole system of creating call ring groups and things for that.\n\nChannel 0: Yep.\n\nChannel 1: So\n\nChannel 0: Perfect. Well, look, our platform's been rock solid since its time from development to going live. We've had\n\nChannel 1: Yep.\n\nChannel 0: no issues with performance. Prices are very comprehensible at the moment. We are working on finalizing the commercials for the AIP. But in terms of the AIP, there's a whole bunch of features still that I've got to cover with you, like the booking agent I mentioned. There's a reception agent.\n\nThere's a reception console. There's after hours agent. So I think at this moment, what I'm trying to wrap up in terms of our cloud phone system, it's probably one of the most advanced self developed in house cloud phone system products that has AI integration with call scoring and agent analysis. So what it's done is really taking just an ordinary cloud phone system that's pretty, like, standard. Like, most companies can make phone calls, do all that sort of stuff.\n\nBut we've taken it to the next level where we can analyze every single call with analytics behind the scenes to derive a lot of insights from that core to help make business outcomes and decisions easier. That that's\n\nChannel 1: Yep.\n\nChannel 0: that's the key.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Putting together like a one pager sales brochure, what all this core analytics means to certain businesses out there and industries. But once I get that polished, I'll flick it across to you.\n\nChannel 1: Yes.\n\nChannel 0: And then, you know, like, we've got coming soon in the next couple of weeks is our new Comstock Studio that I mentioned, which\n\nChannel 1: Yeah.\n\nChannel 0: will contain number ordering, porting automation, notification, number porting all online. So everything becomes more streamlined in the process. The only thing that you gotta still be mindful of is that because we sell wholesale to partners out there, you're expected to rebill. So you have to have your own billing engine. The only thing we\n\nChannel 1: Yeah.\n\nChannel 0: can do is just an integration into Xero.\n\nChannel 1: Yep.\n\nChannel 0: So two way integration to Xero. If you use Xero for your accounting or\n\nChannel 1: Yes.\n\nChannel 0: your\n\nChannel 1: We\n\nChannel 0: invoicing,\n\nChannel 1: do. Yeah.\n\nChannel 0: that will work well, and then we'll go through a step that will help you do that.\n\nChannel 1: Okay.\n\nChannel 0: But, again, it's it's once it's set up properly, the process is not hard to learn, and then then you can start automating all the feeds from us for call usage base. Or if you wanna go down the path that you're doing unlimited calls to us and make life easy, then you just manually add in line items to invoices and integrate with Xero, and then you can spin things out of Xero to invoice. So not really\n\nChannel 1: Yeah.\n\nChannel 0: a hard process, but just we need to book a time to go through that. But the most important part is that if you do have the clientele that want voice phone calls with AI or it doesn't have to be with AI because that part's optional. I suggest maybe we book a time and see what our system can do for you.\n\nChannel 1: Okay. I'll look into it. I mean, like, for now,\n\nChannel 0: Yep.\n\nChannel 1: we've got a proper stack with SIP trunk and three c x.\n\nChannel 0: Yep.\n\nChannel 1: Now moving away from that is always a pain because we we've got, like, like, people there and then they all they all know three CX.\n\nChannel 0: Yep.\n\nChannel 1: Now getting them changing the whole system, like, new clients, yes, would be a good good option. But\n\nChannel 0: Yep. A\n\nChannel 1: all\n\nChannel 0: little.\n\nChannel 1: the clients moving them and, you know, getting them to install the system and and you know, putting a new softphone and things like that is a is\n\nChannel 0: Yep.\n\nChannel 1: a lot more complex.\n\nChannel 0: Absolutely. I I understand the process. But\n\nChannel 1: Yeah.\n\nChannel 0: let me ask you one thing. Let's let's not convert what you've got existing. The only thing we can probably touch in terms of existing is anyone that's just on SIP trunks and using through CX. We have a lot of partners that just do that for now. But\n\nChannel 1: Yep.\n\nChannel 0: what they're doing is they're waiting for the point in time to convert to our cloud phone system when the time's right for them.\n\nChannel 1: Yep.\n\nChannel 0: But naturally speaking, how much are you the sort of customers that are just on SIP trunks and three CX, are you guys paying a lot for that, or are they on\n\nChannel 1: No.\n\nChannel 0: unlimited\n\nChannel 1: Not really.\n\nChannel 0: calls? Or\n\nChannel 1: No. No. No. No. We just put p a y g.\n\nI mean, like,\n\nChannel 0: okay.\n\nChannel 1: the they they don't really use much. Yeah? It's only,\n\nChannel 0: Okay.\n\nChannel 1: like, incoming calls and and and basic, you know, like, maybe, like, twenty, thirty calls a month or something.\n\nChannel 0: Okay.\n\nChannel 1: Just\n\nChannel 0: So\n\nChannel 1: to have\n\nChannel 0: nothing.\n\nChannel 1: the phone\n\nChannel 0: No\n\nChannel 1: number.\n\nChannel 0: usage.\n\nChannel 1: Yeah. Yeah. Phone\n\nChannel 0: Yeah.\n\nChannel 1: number\n\nChannel 0: Okay.\n\nChannel 1: in the system and things like that.\n\nChannel 0: And and how much are you paying for six or four course?\n\nChannel 1: SIP\n\nChannel 0: Roughly.\n\nChannel 1: trunk, SIP trunk, there's no cost. I think,\n\nChannel 0: Okay.\n\nChannel 1: $1 or something for in, incoming calls as in, like, like, inbound SIP trunk. And\n\nChannel 0: Yep.\n\nChannel 1: call rates are, like, 22¢ for one three hundred per call.\n\nChannel 0: Yep. Yeah.\n\nChannel 1: And what else? Like like, I think mobile calls were 9¢ or something per minute. But when I add up, we're not going more than, like, 2 or $3 or $5 max that they're making calls. You know? Like, they just pick\n\nChannel 0: Okay.\n\nChannel 1: up incoming calls. They don't they don't actually\n\nChannel 0: Okay.\n\nChannel 1: make calls, and we just charge, like, $50 something per month.\n\nChannel 0: Yeah. Yeah. There's not a lot of volume. So I guess there's there's really no point to move things across. But just so you know, we do mobile calls for partners under 3¢ per call.\n\nChannel 1: Yep.\n\nChannel 0: Sorry. Per minute. Correct. But, you know, you effectively gonna save 66% right off the bat there. In terms of the trunks, normally, we charge $2, but, obviously, I can match $1 for a SIP channel anyway.\n\nSo there's there's some incentive, I guess,\n\nChannel 1: Yep.\n\nChannel 0: if you start having more volume to shift over your existing SIP. But the point is let's start building new business together so that,\n\nChannel 1: Yep.\n\nChannel 0: one, we can either put SIP trunks into new clients with better rates for you, or even look at our cloud phone system to deploy for the new batch of clients coming across.\n\nChannel 1: Yeah. That's what my plan is because\n\nChannel 0: Okay.\n\nChannel 1: we\n\nChannel 0: Let's do that.\n\nChannel 1: are currently using a web cloud, and it's easy. Right? Like, because something goes wrong with their system, the support engineers know, okay, fine. It's, VoIP cloud and three six. These are the two things.\n\nPhones are not coming.\n\nChannel 0: Yep.\n\nChannel 1: They log in to VoIP cloud. But if you have another third party, another provider, then they don't know which one to log into. I mean, like, our documentation is not that great. So they're like, oh, Royce, can you please tell where is this? And and I need to go and find out which provider it is and then go log into their portal and then check what's going on if it's, you know, like, authentication problem or anything as such.\n\nChannel 0: Yep. So\n\nChannel 1: So\n\nChannel 0: we we have a WhatsApp group that we'll set up for you and\n\nChannel 1: yep.\n\nChannel 0: your technicians. You'll have access to Daniel, who is the brains behind\n\nChannel 1: Yeah.\n\nChannel 0: our all the development of Comstock, our portals, our services, all the integration work, APIs. So you have twenty four seven access to him. And\n\nChannel 1: Another\n\nChannel 0: usually\n\nChannel 1: thing is,\n\nChannel 0: yes.\n\nChannel 1: one other important one is porting charges. This is something\n\nChannel 0: Yep.\n\nChannel 1: that we've had very big issue with with the current provider,\n\nChannel 0: Okay. What's the\n\nChannel 1: like,\n\nChannel 0: plan?\n\nChannel 1: what cloud. The the the the problem is, like like so\n\nChannel 0: Yep.\n\nChannel 1: we want we have all these numbers in our in our white channel portal. One of the client closed down, and\n\nChannel 0: Yep.\n\nChannel 1: I had put a temporary number for them, like a 0370767777. Some some, like, fancy number\n\nChannel 0: Yeah. Okay.\n\nChannel 1: because I purchased those. And I I assigned it to the to that client portal, and now this client is closed down. So I\n\nChannel 0: Yeah.\n\nChannel 1: spoke to them and I said, can you move this number to our our portal? And I'll keep continue\n\nChannel 0: Yep.\n\nChannel 1: playing for the number, but can you move\n\nChannel 0: Yep.\n\nChannel 1: it? And then they're like, oh, we can't move it because it it was put for that company. And if you need to move it, you need to do a porting for yourself. So literally, I need to create a porting from my company my company to move the number from that one one portal to another portal, which\n\nChannel 0: That\n\nChannel 1: is\n\nChannel 0: doesn't make sense\n\nChannel 1: weird,\n\nChannel 0: to\n\nChannel 1: you\n\nChannel 0: me\n\nChannel 1: know.\n\nChannel 0: because normally, when when when you have a client and they've canceled that number, Okay. So they're the VoIP cloud's the provider too. So they will have that number on their platform still,\n\nChannel 1: Mhmm. Yep.\n\nChannel 0: and that can't that client canceled that number, and you wanna keep the number. It should technically be as easy as an internal transfer without\n\nChannel 1: Exactly.\n\nChannel 0: putting in a port.\n\nChannel 1: Exactly.\n\nChannel 0: But that's what I that's what I would think. I mean, for us, we could do that because we operate as a wholesaler. So any numbers that we host on behalf of our partners or our clients, once an end customer cancels, they cancel your contract sorry, their\n\nChannel 1: Yep.\n\nChannel 0: contract with you as\n\nChannel 1: Yep.\n\nChannel 0: the provider, but the numbers still remain on our partition, our platform, so it's free\n\nChannel 1: Yep.\n\nChannel 0: for us to do whatever we want with the number. If you just say, Sean, I need that number signed back to my main account so I can distribute it to either another client or somebody else, that's up to you. And then we can do that for you. We\n\nChannel 1: Exactly.\n\nChannel 0: don't have to\n\nChannel 1: Yeah.\n\nChannel 0: do an external external, you know, port in request just to move a number internally. It doesn't make sense.\n\nChannel 1: Yeah. I don't know. The client closed down. I mean, I I'm the one closing down the client. You know, client moved\n\nChannel 0: Exactly.\n\nChannel 1: to another\n\nChannel 0: You've\n\nChannel 1: provider\n\nChannel 0: got the authorization\n\nChannel 1: or something. Yeah.\n\nChannel 0: to do it. It should just be internal. Like, for for instance, if it came to us as a request, I'll just move myself for you because I have access to the partition. So I\n\nChannel 1: Exactly.\n\nChannel 0: can move numbers\n\nChannel 1: Yeah.\n\nChannel 0: across\n\nChannel 1: So\n\nChannel 0: there.\n\nChannel 1: and the porting charges, he's telling that we need to pay $30 or $40 per number of porting internally\n\nChannel 0: So\n\nChannel 1: also.\n\nChannel 0: look, our our ports is very easy. Cat fees sorry. Cat a first. Takes\n\nChannel 1: Yep.\n\nChannel 0: about five business days, $20 x GST. Cat fees, they start anywhere. If you're doing one to five numbers, I think it's like $80. If you're doing up to a 100 numbers, it's like a 150. So it should be less than what you're paying.\n\nChannel 1: Okay. Yeah. So similar to what I mean, like, all Telstra's are CAT c. That's another problem. Like, if most of the clients are coming from Telstra, Optus, or Vodafone,\n\nChannel 0: Okay.\n\nChannel 1: And\n\nChannel 0: Yep.\n\nChannel 1: when they come in, it's always a catchy because they have\n\nChannel 0: Okay.\n\nChannel 1: these DID numbers and they have hunt group and things like that.\n\nChannel 0: Yep.\n\nChannel 1: So\n\nChannel 0: Okay.\n\nChannel 1: that\n\nChannel 0: Makes\n\nChannel 1: creates\n\nChannel 0: sense.\n\nChannel 1: a problem.\n\nChannel 0: Yep.\n\nChannel 1: And then always make catchy even if it's two numbers because I've\n\nChannel 0: Yep.\n\nChannel 1: got rejections a lot. Like, they just reject it. And these guys\n\nChannel 0: Yep.\n\nChannel 1: come come and charge, like, I don't know, $22 or $25 rejection fees.\n\nChannel 0: Yep.\n\nChannel 1: So I push, like, a CAT fee and then the cost kinda goes up because\n\nChannel 0: Yep.\n\nChannel 1: we need to on on charge the client telling\n\nChannel 0: Correct.\n\nChannel 1: that, okay, fine. To bring bring you to our platform, we need to charge you, like, porting fees, which\n\nChannel 0: Yep.\n\nChannel 1: I don't think Telstra and people do that. Like like, moving services, they don't do that. But I think\n\nChannel 0: No.\n\nChannel 1: they\n\nChannel 0: It\n\nChannel 1: observe\n\nChannel 0: depends\n\nChannel 1: the\n\nChannel 0: what's\n\nChannel 1: cost\n\nChannel 0: negotiated. Yeah. I suppose. Yeah.\n\nChannel 1: or something. Anyhow,\n\nChannel 0: I mean, they don't want\n\nChannel 1: send\n\nChannel 0: to\n\nChannel 1: me\n\nChannel 0: charge.\n\nChannel 1: the details. Send me all the details you've got. I will look into the platform. This I mean, like, to be honest, there's nothing right now for two form factor this one, two way SMS. We are\n\nChannel 0: Yep.\n\nChannel 1: using Twilio currently for our two way SMS. Now\n\nChannel 0: Yep.\n\nChannel 1: I might look at getting one for ourselves. Twilio is expensive, but it works\n\nChannel 0: Yep.\n\nChannel 1: straight with our halo platform, halo\n\nChannel 0: Yep.\n\nChannel 1: PSA, which we, you know, send passwords and things like that.\n\nChannel 0: Yep.\n\nChannel 1: But the thing is, I don't know, we we need to move our phone system also. Like, we're paying, like, about $300 every month.\n\nChannel 0: Oh,\n\nChannel 1: Our\n\nChannel 0: okay.\n\nChannel 1: own our own phone system because we've got I don't know. We've got, like it's a weird system that we had set up. Each each it's it's like one SIP trunk per line thing sort of thing.\n\nChannel 0: Oh, that's\n\nChannel 1: So\n\nChannel 0: weird.\n\nChannel 1: we've got multiple\n\nChannel 0: Yeah.\n\nChannel 1: yeah. We've got multiple SIP trunks\n\nChannel 0: That's\n\nChannel 1: per\n\nChannel 0: the weird way to do it. Yeah. K.\n\nChannel 1: yeah. Because it was\n\nChannel 0: Mhmm.\n\nChannel 1: like that initially and then I set it up. They said that we can convert all of these numbers into one portal and\n\nChannel 0: Okay.\n\nChannel 1: then have it, but we lose the call recording functionality. But 36 has all the call recording functionality, so I haven't been logging\n\nChannel 0: Yeah.\n\nChannel 1: logging\n\nChannel 0: We've got all the call recording\n\nChannel 1: in.\n\nChannel 0: functionality on our platform too. So I guess this is my suggestion. Let me find out how soon it's gonna take to update the new Comstock Studio,\n\nChannel 1: Yeah.\n\nChannel 0: which would really\n\nChannel 1: Yep.\n\nChannel 0: be in a week and a bit to end of the month\n\nChannel 1: Yep.\n\nChannel 0: or sorry. Next week or so. Let me book\n\nChannel 1: Okay.\n\nChannel 0: in a time with you to actually spend an hour,\n\nChannel 1: Yep.\n\nChannel 0: go through some visual demonstrations of the cloud phone system, the hub itself, that basically walk you through the process of how to onboard a client\n\nChannel 1: Yep.\n\nChannel 0: and how to spin things up, how to make a phone call, how to send a text, all that sort of stuff through the different various portals and services,\n\nChannel 1: Yep.\n\nChannel 0: Then give you time to access it and play with it yourself so you can trial it, experiment, make phone calls, send, receive texts, all that sort of stuff. Maybe\n\nChannel 1: Yep.\n\nChannel 0: create an agent, do some bookings online, test the AI platform, everything like that, look at the core analysis and sentiment, all that stuff,\n\nChannel 1: Yep.\n\nChannel 0: and then come back to me when you think, okay, I like the system. Let's move ahead and let's discuss the commercials,\n\nChannel 1: Just be\n\nChannel 0: and we'll go from there.\n\nChannel 1: okay. No problem. Yeah. I'll just wait for the\n\nChannel 0: Okay.\n\nChannel 1: details from you, and then we'll look into it. I mean, like like, when\n\nChannel 0: Yeah.\n\nChannel 1: when we get big SIP trunks would be one of them.\n\nChannel 0: Absolutely.\n\nChannel 1: Mainly,\n\nChannel 0: We've got\n\nChannel 1: SIP\n\nChannel 0: the\n\nChannel 1: trunks.\n\nChannel 0: comp ready\n\nChannel 1: Yeah.\n\nChannel 0: to go anyway.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: And three six is something that we've been doing for clients. But I\n\nChannel 0: Yep.\n\nChannel 1: think we might have a prospective client with five sites which needs SIP trunk from Telstra to this one. They they already have dot services or something like that. So\n\nChannel 0: Yep.\n\nChannel 1: we might have a go through for this, like,\n\nChannel 0: K.\n\nChannel 1: their\n\nChannel 0: Let me let\n\nChannel 1: five\n\nChannel 0: me let\n\nChannel 1: site.\n\nChannel 0: me put it this way. So I managed to find a new partner last year in May who signed up with\n\nChannel 1: Yep.\n\nChannel 0: me,\n\nChannel 1: Yep.\n\nChannel 0: and he's working very hard to rebuild his services out there. So he's\n\nChannel 1: Yep.\n\nChannel 0: got this new client that we're onboarding. It's part of a rural medical regional medical\n\nChannel 1: Yep.\n\nChannel 0: center with, like,\n\nChannel 1: Yep.\n\nChannel 0: Aborigines and and, you know, Torres Strait Islanders and stuff like that. So the good thing is it's about one site's already a 100 users. The other site's got another one\n\nChannel 1: Yep.\n\nChannel 0: 150 plus spread across seven different sites.\n\nChannel 1: Yep.\n\nChannel 0: So that's pretty good. So that's coming all to us, but they're using our cloud phone system.\n\nChannel 1: Okay.\n\nChannel 0: And they're very interested in the the whole AI agent\n\nChannel 1: Yeah.\n\nChannel 0: booking\n\nChannel 1: It's tough.\n\nChannel 0: stuff\n\nChannel 1: Yeah.\n\nChannel 0: and the AI stuff. So that's been in development for a while, and it's done in a rollout for them. So it's very fantastic news for us because, yeah, we managed to build something that I don't think any other cloud phone provider in Australia is pushing that AI stuff with the cloud phone system. There's some bits and pieces. Some might do it, you know, okay, but it's usually like a bolt on thing, but ours is all native within the one cloud\n\nChannel 1: Okay.\n\nChannel 0: phone system, and it's all developed in house. So that's the area that we're trying to get an early market mover advantage in. So it's really exciting stuff. Let me show it to you in about a week or two, and I'll come back to you with the day when we can get a booking.\n\nChannel 1: Okay. No problem. Yeah. We'll\n\nChannel 0: I\n\nChannel 1: look\n\nChannel 0: think\n\nChannel 1: into\n\nChannel 0: it's\n\nChannel 1: that.\n\nChannel 0: better\n\nChannel 1: Okay?\n\nChannel 0: to show you with the new studio update as well for the whole hub and stuff. So\n\nChannel 1: Perfect.\n\nChannel 0: and we'll go\n\nChannel 1: Perfect.\n\nChannel 0: through a process from start to finish, how to spin up services, how to get everything working. The only part I can't show you yet is the whole integration with Xero because I've gotta\n\nChannel 1: Yep.\n\nChannel 0: get Daniel\n\nChannel 1: That's\n\nChannel 0: involved\n\nChannel 1: fine.\n\nChannel 0: in\n\nChannel 1: That's\n\nChannel 0: that.\n\nChannel 1: not required.\n\nChannel 0: But\n\nChannel 1: Yeah.\n\nChannel 0: we do that\n\nChannel 1: I I\n\nChannel 0: after\n\nChannel 1: don't\n\nChannel 0: the fact if you\n\nChannel 1: yeah.\n\nChannel 0: like the platform, and then we'll also speak about the commercials verbally\n\nChannel 1: Yeah.\n\nChannel 0: to work out what you need, and I'll formalize that in an\n\nChannel 1: Work\n\nChannel 0: email\n\nChannel 1: something\n\nChannel 0: and then send\n\nChannel 1: on.\n\nChannel 0: everything through and then\n\nChannel 1: No\n\nChannel 0: basically\n\nChannel 1: problem.\n\nChannel 0: get you on board. But yeah. Get get to the point where you can start testing and playing with the services so your team members\n\nChannel 1: Yep.\n\nChannel 0: can go for it. Then I'll create\n\nChannel 1: Okay.\n\nChannel 0: a group chat, put them all in, and if they've got any technical sales based questions, they can we can just chat through the chat like\n\nChannel 1: Done,\n\nChannel 0: how\n\nChannel 1: bro.\n\nChannel 0: we do.\n\nChannel 1: Perfect.\n\nChannel 0: Alright?\n\nChannel 1: Yeah. I'll\n\nChannel 0: K.\n\nChannel 1: just\n\nChannel 0: Let\n\nChannel 1: wait\n\nChannel 0: me\n\nChannel 1: for\n\nChannel 0: come\n\nChannel 1: you\n\nChannel 0: back\n\nChannel 1: for\n\nChannel 0: to you.\n\nChannel 1: maybe\n\nChannel 0: Okay.\n\nChannel 1: a couple\n\nChannel 0: Yeah.\n\nChannel 1: of weeks.\n\nChannel 0: Please.\n\nChannel 1: Yeah?\n\nChannel 0: Alright.\n\nChannel 1: Oh, good.\n\nChannel 0: Yeah.\n\nChannel 1: Thanks,\n\nChannel 0: Give\n\nChannel 1: Sean.\n\nChannel 0: me a week or two. Alright. Excellent.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Thanks\n\nChannel 1: We'll\n\nChannel 0: for\n\nChannel 1: speak\n\nChannel 0: your time,\n\nChannel 1: soon.\n\nChannel 0: Rob. Quite\n\nChannel 1: No\n\nChannel 0: cool.\n\nChannel 1: problem. Bye\n\nChannel 0: Okay.\n\nChannel 1: bye.\n\nChannel 0: Thank\n\nChannel 1: Yeah.\n\nChannel 0: you. Cheers. Bye.\n\nChannel 1: 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a week or 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speakers discuss the app and need for a solution to fix it, including using a solution called Chatwoot. They also discuss the cost of using WhatsApp for business and the use of a cloud phone system for calls. The importance of booking a time for the cloud phone system is emphasized, along with the need for a professional team to help with the process. The use of AI agents and machine learning is also discussed, as well as the importance of booking a time for the cloud phone system and creating a hub for the business. The customer is considering switching from their existing SIP trunks and using a cloud phone system, and the agent explains the process for setting up a hub and creating a new phone system. They also discuss the cost of using the cloud phone system and the need for a new partner to build the system. The customer requests a follow-up call for more information."},"intents":{"segments":[{"text":"But I I looked up there's a solution called Chatwoot, c h a t w o o t, but they haven't the the whole system works perfectly fine for Chatwood. The only thing is WhatsApp groups are not come up there. So what was that solution called?","start_word":211,"end_word":257,"intents":[{"intent":"Discuss ios solution","confidence_score":0.00039534175}]},{"text":"I'm Thing is we wanted to just set trying up to that system. It's like a well omnichannel interface. And yep.","start_word":327,"end_word":347,"intents":[{"intent":"Set up system","confidence_score":0.64973986}]},{"text":"The only problem is the client back came back and said that they have groups in there, like WhatsApp groups.","start_word":364,"end_word":383,"intents":[{"intent":"Fix grouping problem","confidence_score":0.0026765822}]},{"text":"It's a self hosted one, but they don't need SMS. They're mainly keen on WhatsApp because their technicians go to regional sites and their clients Yep. are all in regional sites. So they wanna send messages and, you know, photos and things like that on WhatsApp. And Yeah.","start_word":436,"end_word":483,"intents":[{"intent":"Provide information","confidence_score":0.0006983141}]},{"text":"the the only way around that is we can supply actual mobile service numbers, and then you can register for WhatsApp and just use those numbers, and then host that of us for the actual number itself, and you can use your own application.","start_word":635,"end_word":678,"intents":[{"intent":"Use own application","confidence_score":0.16747212}]},{"text":"Like, WhatsApp mobile oh, it's just the mobile number. Just the mobile numbers, we can do it for you at $6 x GST per month just to host it. Okay.","start_word":696,"end_word":725,"intents":[{"intent":"Verify mobile numbers and sms fees","confidence_score":0.0000019206987}]},{"text":"VoIP clouds right now, we are just using, like, VoIP cloud, Okay. which is yeah.","start_word":1071,"end_word":1085,"intents":[{"intent":"Discuss vp cloud capabilities","confidence_score":0.009604312}]},{"text":"Like, I'm it's using RingoTel never been right now to talk to you.","start_word":1417,"end_word":1429,"intents":[{"intent":"Inform about ringotel","confidence_score":0.0036702643}]},{"text":"So you don't miss any calls. You don't do anything. Yep.","start_word":1831,"end_word":1841,"intents":[{"intent":"Improve customer service","confidence_score":0.011172939}]},{"text":"can do is just an integration into Xero. Yep.","start_word":2196,"end_word":2204,"intents":[{"intent":"Propose integration with xero","confidence_score":0.00015285455},{"intent":"Inquire about xero integration","confidence_score":0.009120862}]},{"text":"I suggest maybe we book a time and see what our system can do for you. Okay.","start_word":2370,"end_word":2386,"intents":[{"intent":"Suggest system upgrade","confidence_score":0.056745626}]},{"text":"I I understand the process. But Yeah.","start_word":2493,"end_word":2499,"intents":[{"intent":"Ask process","confidence_score":0.00046658833}]},{"text":"But naturally speaking, how much are you the sort of customers that are just on SIP trunks and three CX, are you guys paying a lot for that, or are they on No. unlimited Not really.","start_word":2575,"end_word":2610,"intents":[{"intent":"Ask about customer size","confidence_score":0.00030610352}]},{"text":"We just put p a y g. I mean, like, okay.","start_word":2617,"end_word":2627,"intents":[{"intent":"Clarify sips","confidence_score":0.00041808275}]},{"text":"call rates are, like, 22<unk> for one three hundred per call. Yep. Yeah.","start_word":2721,"end_word":2733,"intents":[{"intent":"Inquire about call rates","confidence_score":0.0024190382}]},{"text":"that we've had very big issue with with the current provider, Okay.","start_word":3141,"end_word":3152,"intents":[{"intent":"Fix technical issues","confidence_score":0.00063226337}]},{"text":"It should technically be as easy as an internal transfer without Exactly.","start_word":3381,"end_word":3392,"intents":[{"intent":"Manage number transfer","confidence_score":0.24887455}]},{"text":"Send me all the details you've got. I will look into the platform.","start_word":3898,"end_word":3910,"intents":[{"intent":"Provide information","confidence_score":0.0026003448}]},{"text":"I will look into the platform. This I mean, like, to be honest, there's nothing right now for two form factor this one, two way SMS. We are Yep.","start_word":3905,"end_word":3933,"intents":[{"intent":"Discuss platform","confidence_score":0.18268344}]},{"text":"But the thing is, I don't know, we we need to move our phone system also. Like, we're paying, like, about $300 every month. Oh, Our okay.","start_word":3978,"end_word":4004,"intents":[{"intent":"Plan phone system upgrade","confidence_score":0.0047807964}]},{"text":"They said that we can convert all of these numbers into one portal and Okay.","start_word":4080,"end_word":4094,"intents":[{"intent":"Convert numbers","confidence_score":0.2531394}]},{"text":"But 36 has all the call recording functionality, so I haven't been logging Yeah.","start_word":4105,"end_word":4118,"intents":[{"intent":"Provide call recording functionality","confidence_score":0.0022312405}]},{"text":"or sorry.","start_word":4172,"end_word":4173,"intents":[{"intent":"Apologize","confidence_score":0.0021645545}]},{"text":"Let me book Okay. in a time with you to actually spend an hour, Yep.","start_word":4178,"end_word":4192,"intents":[{"intent":"Book appointment","confidence_score":0.38202247}]},{"text":"go through some visual demonstrations of the cloud phone system, the hub itself, that basically walk you through the process of how to onboard a client Yep. and how to spin things up, how to make a phone call, how to send a text, all that sort of stuff through the different various portals and services, Yep.","start_word":4194,"end_word":4250,"intents":[{"intent":"Demonstrate cloud phone system","confidence_score":0.08765874}]},{"text":"Then give you time to access it and play with it yourself so you can trial it, experiment, make phone calls, send, receive texts, all that sort of stuff. Maybe Yep.","start_word":4250,"end_word":4280,"intents":[{"intent":"Access system","confidence_score":0.27409443}]},{"text":"Let's move ahead and let's discuss the commercials, Just be and we'll go from there. okay.","start_word":4320,"end_word":4335,"intents":[{"intent":"Discuss commercials","confidence_score":0.87723815}]},{"text":"So I managed to find a new partner last year in May who signed up with Yep. me, Yep. and he's working very hard to rebuild his services out there.","start_word":4454,"end_word":4483,"intents":[{"intent":"Find new partner","confidence_score":0.23259956}]},{"text":"The only part I can't show you yet is the whole integration with Xero because I've gotta Yep. get Daniel That's involved fine.","start_word":4773,"end_word":4795,"intents":[{"intent":"Provide integration","confidence_score":0.000006416265}]},{"text":"I'll K. just Let wait me for come you back for to you. maybe Okay.","start_word":4922,"end_word":4936,"intents":[{"intent":"Schedule call for callback","confidence_score":0.0002968758}]}]},"sentiments":{"segments":[{"text":"Hey, Hello? Royce. Hey. Hey, Hey. Sean.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.12858934700489044},{"text":"Thanks for It's calling been back.","start_word":7,"end_word":12,"sentiment":"positive","sentiment_score":0.5312171578407288},{"text":"it's How been are you? some time since we spoke. Not Oh, bad. of course. It's been, Hang like, on. over Maybe a a year, year. hasn't it? Yeah. It's been a year. I mean, Yeah. the reason why we don't speak is because I haven't got any requirements for the whole SMS thing. Sure. But to be honest, I mean, we had one requirement that came up last week, but not for Okay. SMS. They wanted WhatsApp chat sort of thing. WhatsApp chat integrated with So they are, like, a five five people company, right. Okay. and they they their current, you know, like, techs they they they provide support, like, technical support for make machines. And Okay. they they're currently using WhatsApp for communicating with clients. No emails. No nothing. Just Yep. proper WhatsApp. And Okay.","start_word":13,"end_word":150,"sentiment":"neutral","sentiment_score":-0.01959848590195179},{"text":"the issue that they had is, like, five of those technicians' personal number and cats are getting screwed up because it shows up for the clients.","start_word":151,"end_word":176,"sentiment":"negative","sentiment_score":-0.3511754870414734},{"text":"So what they do is they create WhatsApp groups, and then they Yep. add all five team members there and then couple of team members from from the client side and have Yep. it. But I I looked up there's a solution called Chatwoot, c h a t w o o t, but they haven't the the whole system works perfectly fine for Chatwood. The only thing is WhatsApp groups are not come up there. So what was that solution called? I'm gonna Google it now. Chat Chat Chatwood. Chatwood, Chat. c h a t w Yep. o o t. Chatwood WhatsApp, is it? Yeah. Just Chat Chatwood. Not d t. Ending with t. Chatwood. Okay. Like chat and w o o t, w o o t. Yeah. Yeah. Okay. Wood. What's WhatsApp integration. Yeah. I found Yeah. it. That's the one. Yep. Let me look for it. Okay. I'm Thing is we wanted to just set trying up to that system.","start_word":177,"end_word":338,"sentiment":"neutral","sentiment_score":0.003898155783521541},{"text":"It's like a well omnichannel interface.","start_word":339,"end_word":344,"sentiment":"positive","sentiment_score":0.5324667692184448},{"text":"And yep. the thing with that, we've dug in deeper.","start_word":345,"end_word":354,"sentiment":"neutral","sentiment_score":0.23369641602039337},{"text":"Everything works fine. The agents and everything works fine.","start_word":355,"end_word":363,"sentiment":"positive","sentiment_score":0.4997084438800812},{"text":"The only problem is the client back came back and said that they have groups in there, like WhatsApp groups. Now WhatsApp group just released the WhatsApp API in January 20 Yeah. this year, January 29. Yep. And we Okay. don't have any other softwares that have been integrated. So that's another problem. But this this omnichannel supports SMS and everything. So that's why you It's wanna a do it there. yeah. It's a self hosted one, but they don't need SMS. They're mainly keen on WhatsApp because their technicians go to regional sites and their clients Yep. are all in regional sites. So they wanna send messages and, you know, photos and things like that on WhatsApp. And Yeah. our solution because of the whole grouping problem, we couldn't we couldn't look into it. Because they create a group among themselves, which is Yep. fine from Yep. Chatwood, but Yep. the client also has a group added for these business numbers because they'll have the client itself has three or four people who won't who all have to get the same updates. Yeah. Okay. Well, I don't I don't think we don't have a solution with WhatsApp business, per se. The only thing we can do is two way SMS on our platform. But Yep. I I sort of heard in the beginning you said they didn't want your technicians, they want to use their private numbers, right, for the group chat. Right? Yeah. They wanna use WhatsApp. I mean, like, the the technicians, they don't wanna show up their numbers. They wanna Okay. show, like, Well, a business number. the the only way around that is we can supply actual mobile service numbers, and then you can register for WhatsApp and just use those numbers, and then host that of us for the actual number itself, and you can use your own application. I mean, that's another way to do it. Yeah. That's one. How much does these numbers cost? Like, WhatsApp mobile oh, it's just the mobile number. Just the mobile numbers, we can do it for you at $6 x GST per month just to host it. Okay. And incoming and outgoing? In terms of calls or in terms of No. Like, in terms of, like, SMS verification or something. well, incoming, there's no charge. Yeah. Outbound is 3.8<unk> x GST per per SMSN. Okay.","start_word":364,"end_word":763,"sentiment":"neutral","sentiment_score":-0.006439453884959221},{"text":"That's good.","start_word":764,"end_word":765,"sentiment":"positive","sentiment_score":0.5817286372184753},{"text":"Yeah. Yep. We might might the only other problem is, like, it's all over the place for them. Like, if they have mobile numbers, then they have to create another WhatsApp, you know, like, the account or something. And then then they need to add all of these people in there. So Yeah. Someone they needs wanted, to like manage what that business, you know, chat group from your side. yeah. But, yeah, all we can do is just supply numbers Numbers. and then Yeah. give access to SMS. That that's it. But other things we can do is, like, send the SMS to an email. You can use our own portal for sending out SMSes. But if everything is done in WhatsApp with your clients, then it's it's hard to move them away from that environment. So Yes. Exactly. Because the SMS has gone down, you know, like, it's it's going out of because Gotcha. it's not instant. Second thing Yes. is you can't send good, you know, like, photos and MMS on there. You can't Not send in time. yeah. So WhatsApp provides all of that, and Yep. it's actually free of charge. WhatsApp API is free of charge if you respond within twenty four hours. You know, like, if the any client initiation is done within twenty four hours, the whole API is is pretty this one Okay. active. And and the whole of Asia is actually using that now. Like, if you go to Bali and if you go to Indonesia, India, the Yes. government companies are also using WhatsApp. Uh-huh. Like Yes. like to send messages and things like that. So What about let me ask you this. What about all the voice calls and stuff like that? Like, what are you guys selling out there or using for your clients? VoIP clouds right now, we are just using, like, VoIP cloud, Okay. which is yeah. Which I mean, like, we haven't got anyone new recently. But Yep. VoIP clouds VoIP cloud is the one that we are setting set set things up, and it's always Yep. been Okay. there. Okay.","start_word":766,"end_word":1120,"sentiment":"neutral","sentiment_score":0.00988956444804937},{"text":"And it just works out well because if that the whole system has all the billing and everything as such. So we don't need to redo the, you know, the wheel and everything as such. Like, SIP trunks and everything is created straight away.","start_word":1121,"end_word":1164,"sentiment":"positive","sentiment_score":0.44222474098205566},{"text":"Because we've got some, like it's been a while. You probably haven't logged into our platform, but we're rolling out a new, I guess, Comstock Studio. Basically, the the look and feel of our whole entire Comstock hub. We've got a Yeah. new cloud phone system that now integrates with AI. So what that means is we can do agent bookings.","start_word":1165,"end_word":1225,"sentiment":"neutral","sentiment_score":0.1806981861591339},{"text":"So we can do yeah. So you can a caller can call through, book an appointment, talk to an AI agent, and they'll have that conversation with the agent and successfully book a time to be checked into an appointment.","start_word":1226,"end_word":1265,"sentiment":"positive","sentiment_score":0.3865334093570709},{"text":"Yep. And then, you know, that will link with Microsoft or Google Mail, stuff like that. And it also give confirmation, also give SMS confirmation. Not just that, I mean, there's a lot of on the caller oh, sorry. On the agent side, you know, there's stuff like AI analysis and insights. So based on particular stuff, metrics, you know, we can look at But what all about the the statistics in the call. Yeah? yeah. What about the end softphone or something? Because Yeah. we use We got three a six softphone. for softphone. We got a softphone with it's integrated with a company called RingoTel. Yeah. Have you have you heard of RingoTel? So we got a full SBC Yeah. stack working with them. I've They can had do white labeling. yeah. I've had issues in the past with, like, ZOIPER and Mhmm. and Yes. a few other ones. Like, I'm it's using RingoTel never been right now to talk to you. oh, yeah. And It is I'm on my this one. speaker phone at the moment. It's just on my mobile just doing some laundry Okay. in the background as we speak. But so, yeah, this is fine. It's working off Wi Fi. But sorry. Just getting back to my analytics, like, you know, you can set business goals in terms of sales performance, lead conversion, customer satisfaction compliance, booking appointments, issue resolution sales performance. And if you change particular industries and verticals, there's different criterias that you can set for the analytics, like Yeah. anything from the negativity threshold to positive threshold of the core. Yeah. There's stuff like core scoring, trigger words as well, so you can flag 10 different words across different industries, and then it will flag it in terms of the the transcription and also the call recording part. There's coaching tips. There's a whole bunch of, like, features and Is that compliance per checklist. user base or, like, per instance base? Like This like, is the for whole portal. or Portal this is is for per user. our this is our for our cloud phone system that has the AI agent integration. So it's it's done on a tenancy base for per per user, per per customer, whatever. Okay. Per customer. See, the reason Yeah. why we've done that is, like, we have a package called network and secure network and, like, a SMB pack where we give, Yep. like, a free SIP trunk and basic calls. They don't make any calls. They just get an incoming number and then Internet and firewall. So that's like a package we've done, and we use three six free free subscription, which doesn't have any Yep. cost.","start_word":1266,"end_word":1718,"sentiment":"neutral","sentiment_score":0.06391453387721485},{"text":"And up to 10 users is included in that, which which literally Yep. works fine because we don't need to host anything or anything as well as it because three six provides everything for that free SMB pack SMB one.","start_word":1719,"end_word":1758,"sentiment":"positive","sentiment_score":0.40695783495903015},{"text":"Yep. So that's a product that we've created, but problem with three six is they keep changing their pricing and whatnot. You know, like the pricing and the products, they keep changing every year. Like, randomly, they change. So Yeah. I know. Make but the the hot to system kick off. system just works, you know, like, they Yep.","start_word":1759,"end_word":1817,"sentiment":"neutral","sentiment_score":-0.012443504059466265},{"text":"they they softphones and and and the system just works really well.","start_word":1818,"end_word":1829,"sentiment":"positive","sentiment_score":0.4458557367324829},{"text":"Yep. So you don't miss any calls. You don't do anything. Yep. So we like We're gonna yeah. Sorry. Go on. On.","start_word":1830,"end_word":1851,"sentiment":"neutral","sentiment_score":0.15521985292434692},{"text":"reliability wise, it's been very good. And Yep.","start_word":1852,"end_word":1859,"sentiment":"positive","sentiment_score":0.5016404986381531},{"text":"and all the support engineers have they've already learned the whole system of creating call ring groups and things for that. Yep.","start_word":1860,"end_word":1881,"sentiment":"neutral","sentiment_score":0.288515567779541},{"text":"So Perfect. Well, look, our platform's been rock solid since its time from development to going live.","start_word":1882,"end_word":1898,"sentiment":"positive","sentiment_score":0.525264322757721},{"text":"We've had Yep. no issues with performance. Prices are very comprehensible at the moment. We are working on finalizing the commercials for the AIP. But in terms of the AIP, there's a whole bunch of features still that I've got to cover with you, like the booking agent I mentioned. There's a reception agent. There's a reception console. There's after hours agent. So I think at this moment, what I'm trying to wrap up in terms of our cloud phone system, it's probably one of the most advanced self developed in house cloud phone system products that has AI integration with call scoring and agent analysis. So what it's done is really taking just an ordinary cloud phone system that's pretty, like, standard. Like, most companies can make phone calls, do all that sort of stuff. But we've taken it to the next level where we can analyze every single call with analytics behind the scenes to derive a lot of insights from that core to help make business outcomes and decisions easier. That that's Yep. that's the key. Okay. Okay. Putting together like a one pager sales brochure, what all this core analytics means to certain businesses out there and industries. But once I get that polished, I'll flick it across to you. Yes. And then, you know, like, we've got coming soon in the next couple of weeks is our new Comstock Studio that I mentioned, which Yeah.","start_word":1899,"end_word":2138,"sentiment":"neutral","sentiment_score":0.15316646887610355},{"text":"will contain number ordering, porting automation, notification, number porting all online. So everything becomes more streamlined in the process.","start_word":2139,"end_word":2157,"sentiment":"positive","sentiment_score":0.4772935211658478},{"text":"The only thing that you gotta still be mindful of is that because we sell wholesale to partners out there, you're expected to rebill. So you have to have your own billing engine. The only thing we Yeah. can do is just an integration into Xero. Yep. So two way integration to Xero. If you use Xero for your accounting or Yes. your We invoicing, do.","start_word":2158,"end_word":2223,"sentiment":"neutral","sentiment_score":0.04281483218073845},{"text":"Yeah. that will work well, and then we'll go through a step that will help you do that.","start_word":2224,"end_word":2241,"sentiment":"positive","sentiment_score":0.5058941841125488},{"text":"Okay.","start_word":2242,"end_word":2242,"sentiment":"neutral","sentiment_score":0.23953348398208615},{"text":"But, again, it's it's once it's set up properly, the process is not hard to learn, and then then you can start automating all the feeds from us for call usage base.","start_word":2243,"end_word":2274,"sentiment":"positive","sentiment_score":0.3506411612033844},{"text":"Or if you wanna go down the path that you're doing unlimited calls to us and make life easy, then you just manually add in line items to invoices and integrate with Xero, and then you can spin things out of Xero to invoice. So not really Yeah. a hard process, but just we need to book a time to go through that. But the most important part is that if you do have the clientele that want voice phone calls with AI or it doesn't have to be with AI because that part's optional. I suggest maybe we book a time and see what our system can do for you. Okay. I'll look into it. I mean, like, for now, Yep. we've got a proper stack with SIP trunk and three c x. Yep. Now moving away from that is always a pain because we we've got, like, like, people there and then they all they all know three CX. Yep. Now getting them changing the whole system, like, new clients, yes, would be a good good option. But Yep. A all little. the clients moving them and, you know, getting them to install the system and and you know, putting a new softphone and things like that is a is Yep.","start_word":2275,"end_word":2487,"sentiment":"neutral","sentiment_score":0.12630181239279503},{"text":"a lot more complex.","start_word":2488,"end_word":2491,"sentiment":"negative","sentiment_score":-0.4901466369628906},{"text":"Absolutely. I I understand the process. But Yeah. let me ask you one thing. Let's let's not convert what you've got existing. The only thing we can probably touch in terms of existing is anyone that's just on SIP trunks and using through CX. We have a lot of partners that just do that for now. But Yep. what they're doing is they're waiting for the point in time to convert to our cloud phone system when the time's right for them. Yep. But naturally speaking, how much are you the sort of customers that are just on SIP trunks and three CX, are you guys paying a lot for that, or are they on No. unlimited Not really. calls? Or No. No. No. No. We just put p a y g. I mean, like, okay. the they they don't really use much. Yeah? It's only, Okay. like, incoming calls and and and basic, you know, like, maybe, like, twenty, thirty calls a month or something. Okay. Just So to have nothing. the phone No number. usage. Yeah. Yeah. Phone Yeah. number Okay. in the system and things like that. And and how much are you paying for six or four course? SIP Roughly. trunk, SIP trunk, there's no cost. I think, Okay. $1 or something for in, incoming calls as in, like, like, inbound SIP trunk. And Yep. call rates are, like, 22<unk> for one three hundred per call. Yep. Yeah. And what else? Like like, I think mobile calls were 9<unk> or something per minute. But when I add up, we're not going more than, like, 2 or $3 or $5 max that they're making calls. You know? Like, they just pick Okay. up incoming calls. They don't they don't actually Okay. make calls, and we just charge, like, $50 something per month. Yeah. Yeah. There's not a lot of volume. So I guess there's there's really no point to move things across. But just so you know, we do mobile calls for partners under 3<unk> per call. Yep. Sorry. Per minute. Correct.","start_word":2492,"end_word":2837,"sentiment":"neutral","sentiment_score":-0.038751165129545795},{"text":"But, you know, you effectively gonna save 66% right off the bat there.","start_word":2838,"end_word":2850,"sentiment":"positive","sentiment_score":0.5404866337776184},{"text":"In terms of the trunks, normally, we charge $2, but, obviously, I can match $1 for a SIP channel anyway.","start_word":2851,"end_word":2870,"sentiment":"neutral","sentiment_score":0.2381773293018341},{"text":"So there's there's some incentive, I guess, Yep.","start_word":2871,"end_word":2878,"sentiment":"positive","sentiment_score":0.33934009075164795},{"text":"if you start having more volume to shift over your existing SIP.","start_word":2879,"end_word":2890,"sentiment":"neutral","sentiment_score":0.21695080399513245},{"text":"But the point is let's start building new business together so that, Yep. one, we can either put SIP trunks into new clients with better rates for you, or even look at our cloud phone system to deploy for the new batch of clients coming across.","start_word":2891,"end_word":2936,"sentiment":"positive","sentiment_score":0.37567779421806335},{"text":"Yeah. That's what my plan is because Okay. we Let's do that. are currently using a web cloud, and it's easy. Right? Like, because something goes wrong with their system, the support engineers know, okay, fine. It's, VoIP cloud and three six. These are the two things. Phones are not coming. Yep. They log in to VoIP cloud. But if you have another third party, another provider, then they don't know which one to log into. I mean, like, our documentation is not that great. So they're like, oh, Royce, can you please tell where is this? And and I need to go and find out which provider it is and then go log into their portal and then check what's going on if it's, you know, like, authentication problem or anything as such. Yep. So So we we have a WhatsApp group that we'll set up for you and yep. your technicians. You'll have access to Daniel, who is the brains behind Yeah. our all the development of Comstock, our portals, our services, all the integration work, APIs. So you have twenty four seven access to him. And Another usually thing is, yes. one other important one is porting charges. This is something Yep. that we've had very big issue with with the current provider, Okay. What's the like, plan? what cloud. The the the the problem is, like like so Yep. we want we have all these numbers in our in our white channel portal. One of the client closed down, and Yep. I had put a temporary number for them, like a 0370767777. Some some, like, fancy number Yeah. Okay. because I purchased those. And I I assigned it to the to that client portal, and now this client is closed down. So I Yeah. spoke to them and I said, can you move this number to our our portal? And I'll keep continue Yep. playing for the number, but can you move Yep. it? And then they're like, oh, we can't move it because it it was put for that company. And if you need to move it, you need to do a porting for yourself. So literally, I need to create a porting from my company my company to move the number from that one one portal to another portal, which That is doesn't make sense weird, to you me know. because normally, when when when you have a client and they've canceled that number, Okay. So they're the VoIP cloud's the provider too. So they will have that number on their platform still, Mhmm. and Yep. that can't that client canceled that number, and you wanna keep the number. It should technically be as easy as an internal transfer without Exactly. putting in a port. Exactly. But that's what I that's what I would think. I mean, for us, we could do that because we operate as a wholesaler. So any numbers that we host on behalf of our partners or our clients, once an end customer cancels, they cancel your contract sorry, their Yep. contract with you as Yep. the provider, but the numbers still remain on our partition, our platform, so it's free Yep. for us to do whatever we want with the number. If you just say, Sean, I need that number signed back to my main account so I can distribute it to either another client or somebody else, that's up to you.","start_word":2937,"end_word":3508,"sentiment":"neutral","sentiment_score":-0.04271203066854106},{"text":"And then we can do that for you.","start_word":3509,"end_word":3516,"sentiment":"positive","sentiment_score":0.34606698155403137},{"text":"We Exactly. don't have to Yeah. do an external external, you know, port in request just to move a number internally.","start_word":3517,"end_word":3537,"sentiment":"neutral","sentiment_score":-0.0001787000468799046},{"text":"It doesn't make sense.","start_word":3538,"end_word":3541,"sentiment":"negative","sentiment_score":-0.3510483205318451},{"text":"Yeah. I don't know. The client closed down. I mean, I I'm the one closing down the client. You know, client Exactly. moved to another You've got provider the authorization or something. to Yeah. do it. It should just be internal. Like, for for instance, if it came to us as a request, I'll just move myself for you because I have access to the partition. So I Exactly. can move numbers Yeah. across So there. and the porting charges, he's telling that we need to pay $30 or $40 per number of porting internally So also. look, our our ports is very easy. Cat fees sorry. Cat a first. Takes Yep. about five business days, $20 x GST. Cat fees, they start anywhere. If you're doing one to five numbers, I think it's like $80. If you're doing up to a 100 numbers, it's like a 150. So it should be less than what you're paying. Okay. Yeah. So similar to what I mean, like, all Telstra's are CAT c. That's another problem. Like, if most of the clients are coming from Telstra, Optus, or Vodafone, Okay. And Yep. when they come in, it's always a catchy because they have Okay. these DID numbers and they have hunt group and things like that. Yep. So Okay. that Makes creates sense. a problem. Yep. And then always make catchy even if it's two numbers because I've Yep. got rejections a lot. Like, they just reject it. And these guys Yep. come come and charge, like, I don't know, $22 or $25 rejection fees. Yep. So I push, like, a CAT fee and then the cost kinda goes up because Yep. we need to on on charge the client telling Correct. that, okay, fine. To bring bring you to our platform, we need to charge you, like, porting fees, which Yep.","start_word":3542,"end_word":3851,"sentiment":"neutral","sentiment_score":-0.04280522093176842},{"text":"I don't think Telstra and people do that.","start_word":3852,"end_word":3859,"sentiment":"negative","sentiment_score":-0.47046512365341187},{"text":"Like like, moving services, they don't do that. But I think No. they It observe depends the what's cost negotiated. Yeah. I suppose. Yeah. or something. Anyhow, I mean, they don't want send to me charge. the details. Send me all the details you've got. I will look into the platform. This I mean, like, to be honest, there's nothing right now for two form factor this one, two way SMS. We are Yep. using Twilio currently for our two way SMS. Now Yep. I might look at getting one for ourselves. Twilio is expensive, but it works Yep. straight with our halo platform, halo Yep. PSA, which we, you know, send passwords and things like that. Yep. But the thing is, I don't know, we we need to move our phone system also. Like, we're paying, like, about $300 every month. Oh, Our okay. own our own phone system because we've got I don't know. We've got, like it's a weird system that we had set up. Each each it's it's like one SIP trunk per line thing sort of thing. Oh, that's So weird. we've got multiple Yeah. yeah. We've got multiple SIP trunks That's per the weird way to do it. Yeah. K. yeah. Because it was Mhmm. like that initially and then I set it up. They said that we can convert all of these numbers into one portal and Okay. then have it, but we lose the call recording functionality. But 36 has all the call recording functionality, so I haven't been logging Yeah. logging We've got all the call recording in. functionality on our platform too. So I guess this is my suggestion. Let me find out how soon it's gonna take to update the new Comstock Studio, Yeah. which would really Yep. be in a week and a bit to end of the month Yep. or sorry. Next week or so. Let me book Okay. in a time with you to actually spend an hour, Yep. go through some visual demonstrations of the cloud phone system, the hub itself, that basically walk you through the process of how to onboard a client Yep. and how to spin things up, how to make a phone call, how to send a text, all that sort of stuff through the different various portals and services, Yep. Then give you time to access it and play with it yourself so you can trial it, experiment, make phone calls, send, receive texts, all that sort of stuff. Maybe Yep. create an agent, do some bookings online, test the AI platform, everything like that, look at the core analysis and sentiment, all that stuff, Yep.","start_word":3860,"end_word":4305,"sentiment":"neutral","sentiment_score":-0.01004718016883183},{"text":"and then come back to me when you think, okay, I like the system.","start_word":4306,"end_word":4319,"sentiment":"positive","sentiment_score":0.4424883425235748},{"text":"Let's move ahead and let's discuss the commercials, Just be and we'll go from there. okay. No problem. Yeah. I'll just wait for the Okay. details from you, and then we'll look into it. I mean, like like, when Yeah. when we get big SIP trunks would be one of them. Absolutely. Mainly, We've got SIP the trunks. comp ready Yeah. to go anyway. Yeah. Yeah. And three six is something that we've been doing for clients. But I Yep. think we might have a prospective client with five sites which needs SIP trunk from Telstra to this one. They they already have dot services or something like that. So Yep. we might have a go through for this, like, K. their Let me let five me let site. me put it this way. So I managed to find a new partner last year in May who signed up with Yep. me, Yep. and he's working very hard to rebuild his services out there. So he's Yep. got this new client that we're onboarding. It's part of a rural medical regional medical Yep. center with, like, Yep. Aborigines and and, you know, Torres Strait Islanders and stuff like that.","start_word":4320,"end_word":4518,"sentiment":"neutral","sentiment_score":0.08162909746170044},{"text":"So the good thing is it's about one site's already a 100 users.","start_word":4519,"end_word":4531,"sentiment":"positive","sentiment_score":0.3919928669929504},{"text":"The other site's got another one Yep. 150 plus spread across seven different sites. Yep.","start_word":4532,"end_word":4546,"sentiment":"neutral","sentiment_score":0.1444474458694458},{"text":"So that's pretty good.","start_word":4547,"end_word":4550,"sentiment":"positive","sentiment_score":0.7140830159187317},{"text":"So that's coming all to us, but they're using our cloud phone system. Okay. And they're very interested in the the whole AI agent Yeah. booking It's tough. stuff Yeah. and the AI stuff. So that's been in development for a while, and it's done in a rollout for them.","start_word":4551,"end_word":4600,"sentiment":"neutral","sentiment_score":0.13766615092754364},{"text":"So it's very fantastic news for us because, yeah, we managed to build something that I don't think any other cloud phone provider in Australia is pushing that AI stuff with the cloud phone system.","start_word":4601,"end_word":4635,"sentiment":"positive","sentiment_score":0.5536012649536133},{"text":"There's some bits and pieces. Some might do it, you know, okay, but it's usually like a bolt on thing, but ours is all native within the one cloud Okay. phone system, and it's all developed in house.","start_word":4636,"end_word":4673,"sentiment":"neutral","sentiment_score":0.2118944227695465},{"text":"So that's the area that we're trying to get an early market mover advantage in. So it's really exciting stuff.","start_word":4674,"end_word":4693,"sentiment":"positive","sentiment_score":0.475247323513031},{"text":"Let me show it to you in about a week or two, and I'll come back to you with the day when we can get a booking. Okay. No problem. Yeah. We'll I look think into it's that. better Okay? to show you with the new studio update as well for the whole hub and stuff.","start_word":4694,"end_word":4749,"sentiment":"neutral","sentiment_score":0.16471828520298004},{"text":"So Perfect.","start_word":4750,"end_word":4751,"sentiment":"positive","sentiment_score":0.3957807421684265},{"text":"and we'll go Perfect. through a process from start to finish, how to spin up services, how to get everything working. The only part I can't show you yet is the whole integration with Xero because I've gotta Yep. get Daniel That's involved fine. in That's that. not required. But Yeah. we do that I I after don't the fact if you yeah. like the platform, and then we'll also speak about the commercials verbally Yeah. to work out what you need, and I'll formalize that in an Work email something and then send on. everything through and then No basically problem. get you on board. But yeah. Get get to the point where you can start testing and playing with the services so your team members Yep. can go for it. Then I'll create Okay. a group chat, put them all in, and if they've got any technical sales based questions, they can we can just chat through the chat like Done, how bro. we do.","start_word":4752,"end_word":4918,"sentiment":"neutral","sentiment_score":0.08046399891198039},{"text":"Perfect.","start_word":4919,"end_word":4919,"sentiment":"positive","sentiment_score":0.5008878111839294},{"text":"Alright? Yeah. I'll K. just Let wait me for come you back for to you. maybe Okay. a couple Yeah. of weeks. Please. Yeah? Alright. Oh, good. Yeah. Thanks, Give Sean. me a week or two. Alright.","start_word":4920,"end_word":4956,"sentiment":"neutral","sentiment_score":0.11817928403615952},{"text":"Excellent.","start_word":4957,"end_word":4957,"sentiment":"positive","sentiment_score":0.4872768521308899},{"text":"Yeah. Yeah. Thanks We'll for speak your time, soon. Rob. Quite No cool. problem. Bye Okay. bye. Thank Yeah. you.","start_word":4958,"end_word":4977,"sentiment":"neutral","sentiment_score":0.12625136971473694},{"text":"Cheers.","start_word":4978,"end_word":4978,"sentiment":"positive","sentiment_score":0.37292155623435974},{"text":"Bye. Yeah.","start_word":4979,"end_word":4980,"sentiment":"neutral","sentiment_score":0.1361519694328308}],"average":{"sentiment":"neutral","sentiment_score":0.05896289602829688}}}}