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Thank you for calling. If you know the extension of the person you are calling, please enter it now. Otherwise, please select from the following six options. For sales, please press 1. For accounts payable, please press 2. For accounts receivable, please press 3. For Please wait while we connect your call. Thank you for calling BlueJeep IT. This is Crystal speaking. How can I help you? Sorry. Sorry. Ross from what company again? Ecosystems. Okay. Yeah. I'm doing fine. Thank you for asking. Can I ask what is your concern? Yeah. If it's about a product, you can send an email to care@bluechipit.com.al. Yeah. Have you have you tried sending okay. Let me check, miss Handley, that one. Can you give me the email address you've used? Is it sorry. Check on the help? Okay. Is it t e c o n t e l o or how do you spell it? Okay. P e c h. Yeah. T e l. Mhmm. Check until hold on. Hold on. I'm going to note that one. Yeah. Okay. What's the soundcheck again? Hello? Yeah. What's the subject again of your email? Okay. PDK quote. PDK quote. Okay. I think Anastobozitin is handling this one. You haven't received an email from them yet? Hello? You haven't you haven't received any response from them? Okay. Let me place you on hold for a while. I'll just check this with them. Thank you. Hello, Harry? Yeah. Okay. Yeah. Rufa is the one assigned with this one, and she's still waiting for the quote from our product manager. Then she will send this one once responded by our product manager. So, yeah, just wait for an email from her. Yeah. Sorry. Reborn? Ribbon what? I didn't get that one. Sorry. The SKU is? Yeah. Yeah. We have it. Yeah. We have ribbon. Yeah. Okay. Okay. I'll just tell her about it now. Okay. Yeah. Okay. December further thank you. Yeah. 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to Blue Chip Infotech. Thank you for calling. If you know the extension of the person you are calling, please enter it now. Otherwise, please select from the following six options. For sales, please press 1.\n\nFor accounts payable, please press 2. For accounts receivable, please press 3. For Please wait while we connect your call. Thank you for calling BlueJeep IT. This is Crystal speaking.\n\nHow can I help you? Sorry. Sorry. Ross from what company again? Ecosystems.\n\nOkay. Yeah. I'm doing fine. Thank you for asking. Can I ask what is your concern?\n\nYeah. If it's about a product, you can send an email to care@bluechipit.com.al. Yeah. Have you have you tried sending okay. Let me check, miss Handley, that one.\n\nCan you give me the email address you've used? Is it sorry. Check on the help? Okay. Is it t e c o n t e l o or how do you spell it?\n\nOkay. P e c h. Yeah. T e l. Mhmm.\n\nCheck until hold on. Hold on. I'm going to note that one. Yeah. Okay.\n\nWhat's the soundcheck again? Hello? Yeah. What's the subject again of your email? Okay.\n\nPDK quote. PDK quote. Okay. I think Anastobozitin is handling this one. You haven't received an email from them yet?\n\nHello? You haven't you haven't received any response from them? Okay. Let me place you on hold for a while. I'll just check this with them.\n\nThank you. Hello, Harry? Yeah. Okay. Yeah.\n\nRufa is the one assigned with this one, and she's still waiting for the quote from our product manager. Then she will send this one once responded by our product manager. So, yeah, just wait for an email from her. Yeah. Sorry.\n\nReborn? Ribbon what? I didn't get that one. Sorry. The SKU is?\n\nYeah. Yeah. We have it. Yeah. We have ribbon.\n\nYeah. Okay. Okay. I'll just tell her about it now. Okay.\n\nYeah. Okay. December further thank you. Yeah. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Blue Chip Infotech.","start":0.71999997,"end":2.42,"sentiment":"positive","sentiment_score":0.43455090522766116},{"text":"Thank you for calling.","start":2.6399999,"end":3.6,"sentiment":"positive","sentiment_score":0.5495162159204483},{"text":"If you know the extension of the person you are calling, please enter it now.","start":3.6,"end":7.46,"sentiment":"neutral","sentiment_score":0.15961387405792873},{"text":"Otherwise, please select from the following six options.","start":7.6,"end":10.5,"sentiment":"neutral","sentiment_score":0.051680879201740026},{"text":"For sales, please press 1.","start":10.96,"end":12.88,"sentiment":"neutral","sentiment_score":0.021353308483958243}],"sentiment":"neutral","sentiment_score":0.196898407478993,"num_words":37,"start":0.71999997,"end":12.88},{"sentences":[{"text":"For accounts payable, please press 2.","start":12.88,"end":15.38,"sentiment":"neutral","sentiment_score":0.022508349269628525},{"text":"For accounts receivable, please press 3.","start":15.545,"end":18.205,"sentiment":"neutral","sentiment_score":0.02057446384181579},{"text":"For Please wait while we connect your call.","start":18.425,"end":24.125,"sentiment":"neutral","sentiment_score":0.020149583695456386},{"text":"Thank you for calling BlueJeep IT.","start":36.15,"end":37.83,"sentiment":"positive","sentiment_score":0.4869718054930369},{"text":"This is Crystal speaking.","start":37.83,"end":38.870003,"sentiment":"positive","sentiment_score":0.4769076481461525}],"sentiment":"neutral","sentiment_score":0.1749718324591716,"num_words":30,"start":12.88,"end":38.870003},{"sentences":[{"text":"How can I help you?","start":38.870003,"end":40.010002,"sentiment":"positive","sentiment_score":0.39357188940048216},{"text":"Sorry.","start":47.175,"end":47.675,"sentiment":"neutral","sentiment_score":-0.07987768948078156},{"text":"Sorry.","start":47.815002,"end":48.295,"sentiment":"neutral","sentiment_score":-0.07999329268932343},{"text":"Ross from what company again?","start":48.295,"end":50.315,"sentiment":"neutral","sentiment_score":-0.05758712142705917},{"text":"Ecosystems.","start":54.455,"end":54.955,"sentiment":"neutral","sentiment_score":0.01255692820996046}],"sentiment":"neutral","sentiment_score":0.11789306045438235,"num_words":13,"start":38.870003,"end":54.955},{"sentences":[{"text":"Okay.","start":55.415,"end":55.89,"sentiment":"neutral","sentiment_score":0.08731532096862793},{"text":"Yeah.","start":56.53,"end":57.01,"sentiment":"neutral","sentiment_score":0.19362254440784457},{"text":"I'm doing fine.","start":57.01,"end":57.809998,"sentiment":"positive","sentiment_score":0.35638274749120075},{"text":"Thank you for asking.","start":57.809998,"end":58.95,"sentiment":"positive","sentiment_score":0.44148849695920944},{"text":"Can I ask what is your concern?","start":59.01,"end":60.71,"sentiment":"neutral","sentiment_score":0.05153331586292812}],"sentiment":"neutral","sentiment_score":0.21729833167046309,"num_words":16,"start":55.415,"end":60.71},{"sentences":[{"text":"Yeah.","start":78.145,"end":78.645,"sentiment":"neutral","sentiment_score":0.03588308393955231},{"text":"If it's about a product, you can send an email to care@bluechipit.com.al.","start":80.705,"end":88.08,"sentiment":"neutral","sentiment_score":0.011366351197163263},{"text":"Yeah.","start":88.78,"end":89.1,"sentiment":"neutral","sentiment_score":0.0029067769646644592},{"text":"Have you have you tried sending okay.","start":89.1,"end":92.64,"sentiment":"neutral","sentiment_score":-0.04140619321593216},{"text":"Let me check, miss Handley, that one.","start":92.86,"end":94.78,"sentiment":"neutral","sentiment_score":-0.00030229147523641613}],"sentiment":"neutral","sentiment_score":-0.004170475627428719,"num_words":28,"start":78.145,"end":94.78},{"sentences":[{"text":"Can you give me the email address you've used?","start":94.78,"end":97.005,"sentiment":"neutral","sentiment_score":-0.002885653883115285},{"text":"Is it sorry.","start":97.005,"end":106.924995,"sentiment":"neutral","sentiment_score":-0.018396979197859764},{"text":"Check on the help?","start":106.924995,"end":107.905,"sentiment":"neutral","sentiment_score":-0.027810361701995134},{"text":"Okay.","start":114.939995,"end":115.439995,"sentiment":"neutral","sentiment_score":0.0053683072328567505},{"text":"Is it t e c o n t e l o or how do you spell it?","start":116.85999,"end":121.455,"sentiment":"neutral","sentiment_score":-0.01195484640843728}],"sentiment":"neutral","sentiment_score":-0.011478451501769835,"num_words":34,"start":94.78,"end":121.455},{"sentences":[{"text":"Okay.","start":126.095,"end":126.595,"sentiment":"neutral","sentiment_score":0.0015064887702465055},{"text":"P e c h.","start":126.735,"end":128.015,"sentiment":"neutral","sentiment_score":-0.0026060302916448563},{"text":"Yeah.","start":128.015,"end":128.515,"sentiment":"neutral","sentiment_score":0.000803723931312561},{"text":"T e l.","start":129.535,"end":130.515,"sentiment":"neutral","sentiment_score":-0.0037898579612374306},{"text":"Mhmm.","start":131.855,"end":132.355,"sentiment":"neutral","sentiment_score":-0.0032099271193146706}],"sentiment":"neutral","sentiment_score":-0.002269340946804732,"num_words":10,"start":126.095,"end":132.355},{"sentences":[{"text":"Check until hold on.","start":136.52,"end":144.84,"sentiment":"neutral","sentiment_score":-0.028055898379534483},{"text":"Hold on.","start":144.84,"end":145.40001,"sentiment":"neutral","sentiment_score":-0.024544808082282543},{"text":"I'm going to note that one.","start":145.40001,"end":148.44,"sentiment":"neutral","sentiment_score":0.011841316396991411},{"text":"Yeah.","start":148.44,"end":148.845,"sentiment":"neutral","sentiment_score":0.036751165986061096},{"text":"Okay.","start":149.405,"end":149.905,"sentiment":"neutral","sentiment_score":0.03287661820650101}],"sentiment":"neutral","sentiment_score":-0.001474109079156603,"num_words":14,"start":136.52,"end":149.905},{"sentences":[{"text":"What's the soundcheck again?","start":151.565,"end":153.025,"sentiment":"neutral","sentiment_score":0.014992540003731847},{"text":"Hello?","start":189.13,"end":189.63,"sentiment":"neutral","sentiment_score":0.011529122479259968},{"text":"Yeah.","start":192.89,"end":193.29,"sentiment":"neutral","sentiment_score":0.01545781921595335},{"text":"What's the subject again of your email?","start":193.29,"end":196.67,"sentiment":"neutral","sentiment_score":0.005374027283063957},{"text":"Okay.","start":212.105,"end":212.605,"sentiment":"neutral","sentiment_score":0.006083052139729261}],"sentiment":"neutral","sentiment_score":0.00933273891652269,"num_words":14,"start":151.565,"end":212.605},{"sentences":[{"text":"PDK quote.","start":213.29,"end":214.73,"sentiment":"neutral","sentiment_score":0.002240980276837945},{"text":"PDK quote.","start":214.73,"end":215.79,"sentiment":"neutral","sentiment_score":0.0009057166171260178},{"text":"Okay.","start":217.29,"end":217.61,"sentiment":"neutral","sentiment_score":-0.0068577006459236145},{"text":"I think Anastobozitin is handling this one.","start":217.61,"end":220.73,"sentiment":"neutral","sentiment_score":-0.04743133432098797},{"text":"You haven't received an email from them yet?","start":220.73,"end":223.87,"sentiment":"neutral","sentiment_score":-0.14479507505893707}],"sentiment":"neutral","sentiment_score":-0.07454721237882041,"num_words":20,"start":213.29,"end":223.87},{"sentences":[{"text":"Hello?","start":228.235,"end":228.735,"sentiment":"neutral","sentiment_score":-0.05455833673477173},{"text":"You haven't you haven't received any response from them?","start":230.555,"end":233.935,"sentiment":"neutral","sentiment_score":-0.18921445144547355},{"text":"Okay.","start":236.39499,"end":236.89499,"sentiment":"neutral","sentiment_score":-0.05330534279346466},{"text":"Let me place you on hold for a while.","start":237.19499,"end":239.215,"sentiment":"neutral","sentiment_score":-0.027902561964260206},{"text":"I'll just check this with them.","start":239.59499,"end":240.95499,"sentiment":"neutral","sentiment_score":-0.008294536732137203}],"sentiment":"neutral","sentiment_score":-0.08121861617725629,"num_words":26,"start":228.235,"end":240.95499},{"sentences":[{"text":"Thank you.","start":240.95499,"end":241.69499,"sentiment":"neutral","sentiment_score":0.23266369849443436},{"text":"Hello, Harry?","start":450.565,"end":451.465,"sentiment":"neutral","sentiment_score":0.044159019365906715},{"text":"Yeah.","start":454.325,"end":454.725,"sentiment":"neutral","sentiment_score":0.03884180262684822},{"text":"Okay.","start":454.725,"end":455.225,"sentiment":"neutral","sentiment_score":0.045761048793792725},{"text":"Yeah.","start":455.41,"end":455.91,"sentiment":"neutral","sentiment_score":0.055042847990989685}],"sentiment":"neutral","sentiment_score":0.09904159073318754,"num_words":7,"start":240.95499,"end":455.91},{"sentences":[{"text":"Rufa is the one assigned with this one, and she's still waiting for the quote from our product manager.","start":456.45,"end":463.25,"sentiment":"neutral","sentiment_score":0.03266599588096142},{"text":"Then she will send this one once responded by our product manager.","start":463.25,"end":470.64502,"sentiment":"neutral","sentiment_score":0.026576895887653034},{"text":"So, yeah, just wait for an email from her.","start":471.665,"end":474.165,"sentiment":"neutral","sentiment_score":-0.0008536388890610801},{"text":"Yeah.","start":476.625,"end":477.125,"sentiment":"neutral","sentiment_score":0.0051228953525424},{"text":"Sorry.","start":486.88,"end":487.38,"sentiment":"neutral","sentiment_score":-0.14568251371383667}],"sentiment":"neutral","sentiment_score":0.018841292953029984,"num_words":42,"start":456.45,"end":487.38},{"sentences":[{"text":"Reborn?","start":487.52,"end":488.02,"sentiment":"neutral","sentiment_score":-0.03569820895791054},{"text":"Ribbon what?","start":488.63998,"end":489.62,"sentiment":"neutral","sentiment_score":-0.02644991409033537},{"text":"I didn't get that one.","start":496.015,"end":497.21503,"sentiment":"neutral","sentiment_score":-0.13669172078371047},{"text":"Sorry.","start":497.21503,"end":497.695,"sentiment":"neutral","sentiment_score":-0.07484391331672668},{"text":"The SKU is?","start":497.695,"end":499.075,"sentiment":"neutral","sentiment_score":-0.049042088290055595}],"sentiment":"neutral","sentiment_score":-0.0828355682703356,"num_words":12,"start":487.52,"end":499.075},{"sentences":[{"text":"Yeah.","start":504.815,"end":505.05502,"sentiment":"neutral","sentiment_score":-0.020647713914513588},{"text":"Yeah.","start":505.05502,"end":505.295,"sentiment":"neutral","sentiment_score":0.003082110546529293},{"text":"We have it.","start":505.295,"end":505.95,"sentiment":"neutral","sentiment_score":0.004850459595521291},{"text":"Yeah.","start":506.11002,"end":506.35,"sentiment":"neutral","sentiment_score":0.02496379055082798},{"text":"We have ribbon.","start":506.35,"end":507.65002,"sentiment":"neutral","sentiment_score":0.02065793238580227}],"sentiment":"neutral","sentiment_score":0.009324818125201596,"num_words":9,"start":504.815,"end":507.65002},{"sentences":[{"text":"Yeah.","start":507.87003,"end":508.37003,"sentiment":"neutral","sentiment_score":0.1348976194858551},{"text":"Okay.","start":515.95,"end":516.45,"sentiment":"neutral","sentiment_score":0.06115665286779404},{"text":"Okay.","start":516.67,"end":517.07,"sentiment":"neutral","sentiment_score":0.057777442038059235},{"text":"I'll just tell her about it now.","start":517.07,"end":519.9729,"sentiment":"neutral","sentiment_score":0.0405001983578716},{"text":"Okay.","start":519.9729,"end":520.4729,"sentiment":"neutral","sentiment_score":0.02824720554053783}],"sentiment":"neutral","sentiment_score":0.05141639167612249,"num_words":11,"start":507.87003,"end":520.4729},{"sentences":[{"text":"Yeah.","start":521.2529,"end":521.57294,"sentiment":"neutral","sentiment_score":0.0064876507967710495},{"text":"Okay.","start":521.57294,"end":521.9729,"sentiment":"neutral","sentiment_score":-0.030134668573737144},{"text":"December further thank you.","start":521.9729,"end":524.69293,"sentiment":"positive","sentiment_score":0.36524704843759537},{"text":"Yeah.","start":524.69293,"end":524.9329,"sentiment":"neutral","sentiment_score":0.28868791460990906},{"text":"Bye.","start":524.9329,"end":525.4329,"sentiment":"neutral","sentiment_score":-0.08053431659936905}],"sentiment":"neutral","sentiment_score":0.20568684674799442,"num_words":8,"start":521.2529,"end":525.4329}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Blue Chip Infotech. Thank you for calling. If you know the extension of the person you are calling, please enter it now. Otherwise, please select from the following six options. For sales, please press 1.\n\nFor accounts payable, please press 2. For accounts receivable, please press 3. For Please wait while we connect your call. Thank you for calling BlueJeep IT. This is Crystal speaking.\n\nHow can I help you?\n\nChannel 0: Hey. Good afternoon there. This is Ross calling from Techland Systems. How are you?\n\nChannel 1: Sorry. Sorry. Ross from what company again?\n\nChannel 0: Tech Home Systems.\n\nChannel 1: Ecosystems. Okay. Yeah. I'm doing fine. Thank you for asking.\n\nCan I ask what is your concern?\n\nChannel 0: Mhmm. I'm just actually the reason I'm giving a call is earlier morning, I just raised an inquiry to Blue Chip regarding a few products and haven't got a reward from the site. So just checking in.\n\nChannel 1: Yeah. If it's about a product, you can send an email to care@bluechipit.com.al.\n\nChannel 0: Yep. Yep.\n\nChannel 1: Yeah.\n\nChannel 0: Sent\n\nChannel 1: Have you have you\n\nChannel 0: already\n\nChannel 1: tried sending\n\nChannel 0: sent to.\n\nChannel 1: okay. Let me check, miss Handley, that one. Can you give me the email address you've used? Is\n\nChannel 0: It's from second sale.\n\nChannel 1: it\n\nChannel 0: Morning, 09:49.\n\nChannel 1: sorry. Check on the help?\n\nChannel 0: Techom Sales in in morning, 09:49AM.\n\nChannel 1: Okay. Is it t e c o n t e l o or how do you spell it?\n\nChannel 0: T e c h, tech\n\nChannel 1: Okay.\n\nChannel 0: o m\n\nChannel 1: P e c h. Yeah. T e l.\n\nChannel 0: o m.\n\nChannel 1: Mhmm.\n\nChannel 0: Sales. Tech home sales.\n\nChannel 1: Check\n\nChannel 0: I\n\nChannel 1: until\n\nChannel 0: can tell you yeah. But if you want, I can tell you the subject line. It's PDK code.\n\nChannel 1: hold on. Hold on. I'm going to note that one. Yeah. Okay.\n\nWhat's the soundcheck again? Hello?\n\nChannel 0: Yep.\n\nChannel 1: Yeah. What's the subject again of your email?\n\nChannel 0: P b k, p for parrot, d for donkey, k for Kevin.\n\nChannel 1: Okay.\n\nChannel 0: P d k, code.\n\nChannel 1: PDK\n\nChannel 0: Yep.\n\nChannel 1: quote. PDK quote. Okay. I think Anastobozitin is handling this one. You haven't received an email from them yet?\n\nHello?\n\nChannel 0: Okay. Mhmm. Yep.\n\nChannel 1: You haven't you haven't received any response from them?\n\nChannel 0: Mhmm.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Let me place you on hold for a while. I'll just check this with\n\nChannel 0: Yeah,\n\nChannel 1: them.\n\nChannel 0: please.\n\nChannel 1: Thank you.\n\nChannel 0: Right.\n\nChannel 1: Hello, Harry?\n\nChannel 0: Yep.\n\nChannel 1: Yeah. Okay. Yeah. Rufa is the one assigned with this one, and she's still waiting for the quote from our product manager. Then she will send this one once responded by our product manager.\n\nSo,\n\nChannel 0: Okay.\n\nChannel 1: yeah,\n\nChannel 0: Alright.\n\nChannel 1: just wait for\n\nChannel 0: And\n\nChannel 1: an email from her.\n\nChannel 0: mhmm. And, miss,\n\nChannel 1: Yeah.\n\nChannel 0: one more thing. If you can ask Rupa to just send a reburn SKU catalog along with the email, Would\n\nChannel 1: Sorry.\n\nChannel 0: be grateful.\n\nChannel 1: Reborn? Ribbon what?\n\nChannel 0: Ribbon Ribbon SKU catalog.\n\nChannel 1: I didn't get that one. Sorry. The SKU is?\n\nChannel 0: No. No. I mean, you have a Ribbon brand as well. Right? You partner\n\nChannel 1: Yeah.\n\nChannel 0: with?\n\nChannel 1: Yeah. We have it. Yeah. We have ribbon.\n\nChannel 0: Yep.\n\nChannel 1: Yeah.\n\nChannel 0: So if you can ask Rupa to just send SKU catalog for Ribbon, would be grateful.\n\nChannel 1: Okay. Okay. I'll just tell her\n\nChannel 0: Yep.\n\nChannel 1: about it now.\n\nChannel 0: Alright.\n\nChannel 1: Okay.\n\nChannel 0: No.\n\nChannel 1: Yeah.\n\nChannel 0: No\n\nChannel 1: Okay.\n\nChannel 0: worries. Thanks.\n\nChannel 1: December\n\nChannel 0: Thank you thank you for\n\nChannel 1: further\n\nChannel 0: your assistance.\n\nChannel 1: thank\n\nChannel 0: Cheers,\n\nChannel 1: you. Yeah. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Blue Chip Infotech.","start":0.71999997,"end":2.42,"sentiment":"positive","sentiment_score":0.43455090522766116},{"text":"Thank you for calling.","start":2.6399999,"end":3.6,"sentiment":"positive","sentiment_score":0.5495162159204483},{"text":"If you know the extension of the person you are calling, please enter it now.","start":3.6,"end":7.46,"sentiment":"neutral","sentiment_score":0.15961387405792873},{"text":"Otherwise, please select from the following six options.","start":7.6,"end":10.5,"sentiment":"neutral","sentiment_score":0.051680879201740026},{"text":"For sales, please press 1.","start":10.96,"end":12.88,"sentiment":"neutral","sentiment_score":0.021353308483958243}],"sentiment":"neutral","sentiment_score":0.196898407478993,"channel":1,"num_words":37,"start":0.71999997,"end":12.88},{"sentences":[{"text":"For accounts payable, please press 2.","start":12.88,"end":15.38,"sentiment":"neutral","sentiment_score":0.022508349269628525},{"text":"For accounts receivable, please press 3.","start":15.545,"end":18.205,"sentiment":"neutral","sentiment_score":0.02057446384181579},{"text":"For Please wait while we connect your call.","start":18.425,"end":24.125,"sentiment":"neutral","sentiment_score":0.020149583695456386},{"text":"Thank you for calling BlueJeep IT.","start":36.15,"end":37.83,"sentiment":"positive","sentiment_score":0.4869718054930369},{"text":"This is Crystal speaking.","start":37.83,"end":38.870003,"sentiment":"positive","sentiment_score":0.4769076481461525}],"sentiment":"neutral","sentiment_score":0.1749718324591716,"channel":1,"num_words":30,"start":12.88,"end":38.870003},{"sentences":[{"text":"How can I help you?","start":38.870003,"end":40.010002,"sentiment":"positive","sentiment_score":0.39357188940048216}],"sentiment":"positive","sentiment_score":0.39357188940048216,"channel":1,"num_words":5,"start":38.870003,"end":40.010002},{"sentences":[{"text":"Hey.","start":41.64,"end":41.8,"sentiment":"neutral","sentiment_score":0.20497164130210876},{"text":"Good afternoon there.","start":41.8,"end":42.76,"sentiment":"positive","sentiment_score":0.3493645687898},{"text":"This is Ross calling from Techland Systems.","start":42.76,"end":45.235,"sentiment":"neutral","sentiment_score":0.2728361317089626},{"text":"How are you?","start":45.235,"end":45.815,"sentiment":"neutral","sentiment_score":0.18165603280067444}],"sentiment":"neutral","sentiment_score":0.26484902628830503,"channel":0,"num_words":14,"start":41.64,"end":45.815},{"sentences":[{"text":"Sorry.","start":47.175,"end":47.675,"sentiment":"neutral","sentiment_score":-0.07987768948078156},{"text":"Sorry.","start":47.815002,"end":48.295,"sentiment":"neutral","sentiment_score":-0.07999329268932343},{"text":"Ross from what company again?","start":48.295,"end":50.315,"sentiment":"neutral","sentiment_score":-0.05758712142705917}],"sentiment":"neutral","sentiment_score":-0.06397236990077156,"channel":1,"num_words":7,"start":47.175,"end":50.315},{"sentences":[{"text":"Tech Home Systems.","start":51.395,"end":52.375,"sentiment":"neutral","sentiment_score":0.002729163815577825}],"sentiment":"neutral","sentiment_score":0.002729163815577825,"channel":0,"num_words":3,"start":51.395,"end":52.375},{"sentences":[{"text":"Ecosystems.","start":54.455,"end":54.955,"sentiment":"neutral","sentiment_score":0.01255692820996046},{"text":"Okay.","start":55.415,"end":55.89,"sentiment":"neutral","sentiment_score":0.08731532096862793},{"text":"Yeah.","start":56.53,"end":57.01,"sentiment":"neutral","sentiment_score":0.19362254440784457},{"text":"I'm doing fine.","start":57.01,"end":57.809998,"sentiment":"positive","sentiment_score":0.35638274749120075},{"text":"Thank you for asking.","start":57.809998,"end":58.95,"sentiment":"positive","sentiment_score":0.44148849695920944}],"sentiment":"neutral","sentiment_score":0.3128597023896873,"channel":1,"num_words":10,"start":54.455,"end":58.95},{"sentences":[{"text":"Can I ask what is your 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customer calls Blue Chip Infotech and is directed to various options. They speak with Crystal from Techland Systems about a reward inquiry and are given the email address to send a response to. Crystal puts the customer on hold briefly before updating her and asks for a SKU catalog to be sent to Rupa."},"intents":{"segments":[{"text":"I'm just actually the reason I'm giving a call is earlier morning, I just raised an inquiry to Blue Chip regarding a few products and haven't got a reward from the site. So just checking in.","start_word":114,"end_word":149,"intents":[{"intent":"Seek inquiry","confidence_score":0.00009622128}]},{"text":"Let me check, miss Handley, that one. Can you give me the email address you've used?","start_word":177,"end_word":192,"intents":[{"intent":"Check account status","confidence_score":0.003479319}]},{"text":"Can you give me the email address you've used?","start_word":184,"end_word":192,"intents":[{"intent":"Provide email address","confidence_score":0.019867303}]},{"text":"If you can ask Rupa to just send a reburn SKU catalog along with the email, Would Sorry. be grateful.","start_word":430,"end_word":449,"intents":[{"intent":"Request sku catalog","confidence_score":0.049054403}]}]},"sentiments":{"segments":[{"text":"Welcome to Blue Chip Infotech. Thank you for calling.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.4829601049423218},{"text":"If you know the extension of the person you are calling, please enter it now. Otherwise, please select from the following six options. For sales, please press 1. For accounts payable, please press 2. For accounts receivable, please press 3. For Please wait while we connect your call.","start_word":9,"end_word":56,"sentiment":"neutral","sentiment_score":0.06949976831674576},{"text":"Thank you for calling BlueJeep IT. This is Crystal speaking. How can I help you?","start_word":57,"end_word":71,"sentiment":"positive","sentiment_score":0.4587803781032562},{"text":"Hey.","start_word":72,"end_word":72,"sentiment":"neutral","sentiment_score":0.20497164130210876},{"text":"Good afternoon there.","start_word":73,"end_word":75,"sentiment":"positive","sentiment_score":0.33558475971221924},{"text":"This is Ross calling from Techland Systems. How are you? Sorry. Sorry. Ross from what company again? Tech Home Systems. Ecosystems. Okay. Yeah.","start_word":76,"end_word":98,"sentiment":"neutral","sentiment_score":0.09087000787258148},{"text":"I'm doing fine. Thank you for asking.","start_word":99,"end_word":105,"sentiment":"positive","sentiment_score":0.3939591348171234},{"text":"Can I ask what is your concern? Mhmm. I'm just actually the reason I'm giving a call is earlier morning, I just raised an inquiry to Blue Chip regarding a few products and haven't got a reward from the site. So just checking in. Yeah. If it's about a product, you can send an email to care@bluechipit.com.al. Yep. Yep. Yeah. Sent Have you have you already tried sending sent to. okay. Let me check, miss Handley, that one. Can you give me the email address you've used? Is It's from second sale. it Morning, 09:49. sorry. Check on the help? Techom Sales in in morning, 09:49AM. Okay. Is it t e c o n t e l o or how do you spell it? T e c h, tech Okay. o m P e c h. Yeah. T e l. o m. Mhmm. Sales. Tech home sales. Check I until can tell you yeah. But if you want, I can tell you the subject line. It's PDK code. hold on. Hold on. I'm going to note that one. Yeah. Okay. What's the soundcheck again? Hello? Yep. Yeah. What's the subject again of your email? P b k, p for parrot, d for donkey, k for Kevin. Okay. P d k, code. PDK Yep. quote. PDK quote. Okay. I think Anastobozitin is handling this one. You haven't received an email from them yet? Hello? Okay. Mhmm. Yep. You haven't you haven't received any response from them? Mhmm. Okay. Yeah. Let me place you on hold for a while. I'll just check this with Yeah, them. please. Thank you. Right. Hello, Harry? Yep. Yeah. Okay. Yeah. Rufa is the one assigned with this one, and she's still waiting for the quote from our product manager. Then she will send this one once responded by our product manager. So, Okay. yeah, Alright. just wait for And an email from her. mhmm. And, miss, Yeah. one more thing. If you can ask Rupa to just send a reburn SKU catalog along with the email, Would Sorry. be grateful. Reborn? Ribbon what? Ribbon Ribbon SKU catalog. I didn't get that one. Sorry. The SKU is? No. No. I mean, you have a Ribbon brand as well. Right? You partner Yeah. with? Yeah. We have it. Yeah. We have ribbon. Yep. Yeah. So if you can ask Rupa to just send SKU catalog for Ribbon, would be grateful. Okay. Okay. I'll just tell her Yep. about it now. Alright. Okay. No. Yeah. No Okay. worries. Thanks.","start_word":106,"end_word":525,"sentiment":"neutral","sentiment_score":-0.011671947519339266},{"text":"December Thank you thank you for further your assistance. thank Cheers, you.","start_word":526,"end_word":537,"sentiment":"positive","sentiment_score":0.4680493175983429},{"text":"Yeah. Bye.","start_word":538,"end_word":539,"sentiment":"neutral","sentiment_score":0.26328012347221375}],"average":{"sentiment":"neutral","sentiment_score":0.03430671736097281}}}}