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May I have it? Mhmm. Thank you. And may I have your full name, please? Thank you. And you're referring to the recent invoice you received amounting to $17.45. Okay. How may I help you about this? Direct debit. Oh, yeah. No worries. Let me check here for you. But since this is your new or first invoice, I don't see any set up for Direct Debit. But since I have you on the line, I could go ahead and help you to set this up. Are you going to use your card or your bank account? Okay. I'm sure. One moment here. Just bear with me. Let me just go to that page and then finance. Still loading. Alright. May I have your card number, please? Four two three nine 5300 eight five four zero. Thank you. 3534. And the name associated with your card, please? Thank you. Marijuana is let me just put here. Missouri. May I have the card expiration date, please? 08/2027. Security code, please? 937. Okay. So this will be your nominated payment method for your recurring invoice. Start this month. And, basically, our account's back end is processing a recurring invoice every month between the seventh till the tenth and the latest, the eleventh. You don't need to do it manually. Just ensure your funds available with that period. And then once the payment has been successfully processed on a monthly basis, you will receive the email confirmation with the official receipt of the payment every month. Okay? Alright. You're welcome. And, also, your direct debit service agreement has been uploaded. It's available through your customer portal. And, also, it was sent to your email. You will receive it shortly. So if you would like to check, you can just check it out. And if you need any assistance with your services or anything, just let us know. We're here to help. Okay? Thank you. Yes. Your direct debit has been successfully set up to your Airtel Aylio account. Oh, I'm sorry. You've caught you cut off. I just sure deducted. What is that again? Oh, not yet. I'll just set it up. This will be processed between the seven till the tenth. The latest is eleven. So just ensure funds available. So it's too early to process it today. Would you like me to process? If yes. I could do it. Okay. Sure. I'll go ahead and process it for you. Okay? Just one moment. Anyway, I don't need to stay you on the line. I'll process it after this call, and then you will receive the official receipt to your email address. Okay? Okay. Thank you so much. Anything else that I may help? Wonderful. Have a good one, and be safe always. Thank you. 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This is Airtel accounts. How may I help you today? Oh, sure. I would love to assist you today.\n\nLet me just pull out your account. Do you have your invoice number? Thank you. May I have it? Mhmm.\n\nThank you. And may I have your full name, please? Thank you. And you're referring to the recent invoice you received amounting to $17.45. Okay.\n\nHow may I help you about this? Direct debit. Oh, yeah. No worries. Let me check here for you.\n\nBut since this is your new or first invoice, I don't see any set up for Direct Debit. But since I have you on the line, I could go ahead and help you to set this up. Are you going to use your card or your bank account? Okay. I'm sure.\n\nOne moment here. Just bear with me. Let me just go to that page and then finance. Still loading. Alright.\n\nMay I have your card number, please? Four two three nine 5300 eight five four zero. Thank you. 3534. And the name associated with your card, please?\n\nThank you. Marijuana is let me just put here. Missouri. May I have the card expiration date, please? 08/2027.\n\nSecurity code, please? 937. Okay. So this will be your nominated payment method for your recurring invoice. Start this month.\n\nAnd, basically, our account's back end is processing a recurring invoice every month between the seventh till the tenth and the latest, the eleventh. You don't need to do it manually. Just ensure your funds available with that period. And then once the payment has been successfully processed on a monthly basis, you will receive the email confirmation with the official receipt of the payment every month. Okay?\n\nAlright. You're welcome. And, also, your direct debit service agreement has been uploaded. It's available through your customer portal. And, also, it was sent to your email.\n\nYou will receive it shortly. So if you would like to check, you can just check it out. And if you need any assistance with your services or anything, just let us know. We're here to help. Okay?\n\nThank you. Yes. Your direct debit has been successfully set up to your Airtel Aylio account. Oh, I'm sorry. You've caught you cut off.\n\nI just sure deducted. What is that again? Oh, not yet. I'll just set it up. This will be processed between the seven till the tenth.\n\nThe latest is eleven. So just ensure funds available. So it's too early to process it today. Would you like me to process? If yes.\n\nI could do it. Okay. Sure. I'll go ahead and process it for you. Okay?\n\nJust one moment. Anyway, I don't need to stay you on the line. I'll process it after this call, and then you will receive the official receipt to your email address. Okay? Okay.\n\nThank you so much. Anything else that I may help? Wonderful. Have a good one, and be safe always. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.16,"end":0.71999997,"sentiment":"positive","sentiment_score":0.5334557294845581},{"text":"This is Airtel accounts.","start":0.71999997,"end":2.08,"sentiment":"positive","sentiment_score":0.4576002210378647},{"text":"How may I help you today?","start":2.08,"end":3.3799999,"sentiment":"positive","sentiment_score":0.4475676814715068},{"text":"Oh, sure.","start":12.0,"end":12.48,"sentiment":"positive","sentiment_score":0.36047978699207306},{"text":"I would love to assist you today.","start":12.48,"end":13.92,"sentiment":"positive","sentiment_score":0.647151802267347}],"sentiment":"positive","sentiment_score":0.515892410562152,"num_words":21,"start":0.16,"end":13.92},{"sentences":[{"text":"Let me just pull out your account.","start":13.92,"end":15.7,"sentiment":"neutral","sentiment_score":0.29428804559367044},{"text":"Do you have your invoice 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latest is eleven.","start":253.0,"end":254.46,"sentiment":"neutral","sentiment_score":-0.014507065992802382},{"text":"So just ensure funds available.","start":254.68001,"end":256.46002,"sentiment":"neutral","sentiment_score":0.011080312728881835},{"text":"So it's too early to process it today.","start":256.92,"end":259.0,"sentiment":"neutral","sentiment_score":-0.11552324471995234},{"text":"Would you like me to process?","start":259.0,"end":260.3,"sentiment":"neutral","sentiment_score":-0.03380515053868294},{"text":"If yes.","start":260.44,"end":261.48,"sentiment":"neutral","sentiment_score":0.004253057297319174}],"sentiment":"neutral","sentiment_score":-0.044845497868955135,"num_words":25,"start":253.0,"end":261.48},{"sentences":[{"text":"I could do 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Good afternoon. My name is. I'm calling regarding my billing. Yes. I do. So the invoice number is 2026 01003537. Midwife, Missouri. Yeah. Yeah. Yes. I wanted since I received this invoice, do you have my account number in your in your system so that it is directly deducted? Yeah. Yeah. So that's good. Yeah. My card. Yes. That's 42395300. Yeah. 8540 3534. That's the 08/27. Address twenty seven. 9 37. Yes. Okay. Okay. Thank you. Yep. Okay. Thank you. So this account has been set. Yeah? Oh, this payment is also now this this payment is this bill is also deducted through the online the current billing. Just the I see that the the current bill is also has been deducted. Okay. Yes. Yes. Yes. Yes. Yes. Yes. Yes. I don't know. You. I'm doing better. That's all. Thank you. You too. 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Good afternoon. My name is. I'm calling regarding my billing. Yes.\n\nI do. So the invoice number is 2026 01003537. Midwife, Missouri. Yeah. Yeah.\n\nYes. I wanted since I received this invoice, do you have my account number in your in your system so that it is directly deducted? Yeah. Yeah. So that's good.\n\nYeah. My card. Yes. That's 42395300. Yeah.\n\n8540 3534. That's the 08/27. Address twenty seven. 9 37. Yes.\n\nOkay. Okay. Thank you. Yep. Okay.\n\nThank you. So this account has been set. Yeah? Oh, this payment is also now this this payment is this bill is also deducted through the online the current billing. Just the I see that the the current bill is also has been deducted.\n\nOkay. Yes. Yes. Yes. Yes.\n\nYes. Yes. Yes. I don't know. You.\n\nI'm doing better. That's all. Thank you. You too. 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This is Airtel accounts. How may I help you today?\n\nChannel 1: Yeah. Good afternoon. My name is. I'm calling regarding my billing.\n\nChannel 0: Oh, sure. I would love to assist you today. Let me just pull out your account. Do you have your invoice number?\n\nChannel 1: Yes. I do. So\n\nChannel 0: Thank\n\nChannel 1: the invoice\n\nChannel 0: you. May I have\n\nChannel 1: number\n\nChannel 0: it?\n\nChannel 1: is 2026\n\nChannel 0: Mhmm.\n\nChannel 1: 01003537.\n\nChannel 0: Thank you. And may I have your full name, please?\n\nChannel 1: Midwife, Missouri.\n\nChannel 0: Thank you. And you're referring to the recent invoice you received\n\nChannel 1: Yeah.\n\nChannel 0: amounting to $17.45.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. How may I help you about this?\n\nChannel 1: Yes. I wanted since I received this invoice, do you have my account number in your in your system so that it is directly\n\nChannel 0: Direct\n\nChannel 1: deducted?\n\nChannel 0: debit. Oh, yeah.\n\nChannel 1: Yeah.\n\nChannel 0: No worries. Let me check here for you. But\n\nChannel 1: Yeah.\n\nChannel 0: since\n\nChannel 1: So that's good.\n\nChannel 0: this is your new or first invoice, I don't see any set up for Direct Debit. But since I have you on the line, I could go ahead and help you to set this up. Are you going to use your card or your bank account?\n\nChannel 1: Yeah. My card.\n\nChannel 0: Okay. I'm sure. One moment here. Just bear with me. Let me just go to that page and then finance.\n\nStill loading. Alright. May I have your card number, please?\n\nChannel 1: Yes. That's 42395300.\n\nChannel 0: Four two three nine 5300\n\nChannel 1: Yeah. 8540\n\nChannel 0: eight five four zero.\n\nChannel 1: 3534.\n\nChannel 0: Thank you. 3534. And the name associated with your card, please? Thank you. Marijuana is let me just put here.\n\nMissouri. May I have the card expiration date, please?\n\nChannel 1: That's the 08/27.\n\nChannel 0: 08/2027.\n\nChannel 1: Address\n\nChannel 0: Security\n\nChannel 1: twenty seven.\n\nChannel 0: code,\n\nChannel 1: 9\n\nChannel 0: please?\n\nChannel 1: 37.\n\nChannel 0: 937. Okay. So this will be your nominated payment method for your recurring invoice. Start this\n\nChannel 1: Yes.\n\nChannel 0: month. And, basically, our account's back end is processing a recurring invoice every month between the seventh till the tenth and the latest, the eleventh. You don't need to do it manually. Just ensure your funds available with that period. And then once the payment has been successfully processed on a monthly basis, you will receive the email confirmation with the official receipt of the payment\n\nChannel 1: Okay.\n\nChannel 0: every month. Okay?\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Alright. You're welcome. And, also, your direct debit service agreement has been uploaded. It's available through your customer portal. And, also, it was sent to your email.\n\nYou will receive it shortly. So if you would like to check, you can just check it out. And if you need any assistance with your services or anything, just let us know. We're here to help. Okay?\n\nChannel 1: Yep. Okay. Thank you. So this account\n\nChannel 0: Thank\n\nChannel 1: has been\n\nChannel 0: you.\n\nChannel 1: set. Yeah?\n\nChannel 0: Yes. Your direct debit has been successfully set up to\n\nChannel 1: Oh,\n\nChannel 0: your\n\nChannel 1: this payment\n\nChannel 0: Airtel\n\nChannel 1: is also\n\nChannel 0: Aylio\n\nChannel 1: now\n\nChannel 0: account.\n\nChannel 1: this this payment is this bill is also deducted through the online the current\n\nChannel 0: Oh, I'm sorry.\n\nChannel 1: billing.\n\nChannel 0: You've caught you cut\n\nChannel 1: Just\n\nChannel 0: off.\n\nChannel 1: the\n\nChannel 0: I just sure deducted. What is that again?\n\nChannel 1: I see that the the current bill is also has been deducted.\n\nChannel 0: Oh, not yet. I'll just set it up. This will be processed between the seven till\n\nChannel 1: Okay.\n\nChannel 0: the tenth. The latest is eleven. So just ensure funds available. So it's too early to process it today. Would you like me to process?\n\nIf yes. I could\n\nChannel 1: Yes.\n\nChannel 0: do\n\nChannel 1: Yes.\n\nChannel 0: it.\n\nChannel 1: Yes. Yes. Yes. Yes.\n\nChannel 0: Okay.\n\nChannel 1: Yes. I\n\nChannel 0: Sure.\n\nChannel 1: don't know.\n\nChannel 0: I'll go ahead and process it for you. Okay? Just one moment. Anyway, I don't need to stay you on the line. I'll process it after this call, and then you will receive the official receipt to your email address.\n\nOkay? Okay. Thank\n\nChannel 1: You.\n\nChannel 0: you so\n\nChannel 1: I'm\n\nChannel 0: much. Anything else\n\nChannel 1: doing\n\nChannel 0: that\n\nChannel 1: better.\n\nChannel 0: I may help?\n\nChannel 1: That's all. Thank you.\n\nChannel 0: Wonderful. Have a good one, and be safe always.\n\nChannel 1: You too. Bye bye.\n\nChannel 0: Thank you. 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The agent helps the customer set up their direct debit payment and confirms their payment method and billing date. The agent also informs the customer that their direct debit service agreement has been uploaded and is available through their customer portal. The agent processes the payment and assures the customer that they will receive an email confirmation."},"intents":{"segments":[{"text":"My name is. I'm calling regarding my billing. Oh, sure.","start_word":15,"end_word":24,"intents":[{"intent":"Assist with billing","confidence_score":0.30987635}]},{"text":"I wanted since I received this invoice, do you have my account number in your in your system so that it is directly Direct deducted? debit.","start_word":99,"end_word":124,"intents":[{"intent":"Request direct debit","confidence_score":0.017000666}]},{"text":"May I have your card number, please? 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I'm calling regarding my billing.","start_word":12,"end_word":22,"sentiment":"neutral","sentiment_score":0.14835099875926971},{"text":"Oh, sure. I would love to assist you today.","start_word":23,"end_word":31,"sentiment":"positive","sentiment_score":0.5542802214622498},{"text":"Let me just pull out your account. Do you have your invoice number? Yes. I do.","start_word":32,"end_word":47,"sentiment":"neutral","sentiment_score":0.18871931731700897},{"text":"So Thank the invoice you.","start_word":48,"end_word":52,"sentiment":"positive","sentiment_score":0.3510967195034027},{"text":"May I have number it? is 2026 Mhmm. 01003537.","start_word":53,"end_word":61,"sentiment":"neutral","sentiment_score":0.08973341435194016},{"text":"Thank you.","start_word":62,"end_word":63,"sentiment":"positive","sentiment_score":0.34290122985839844},{"text":"And may I have your full name, please? 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Four two three nine 5300 Yeah. 8540 eight five four zero. 3534. Thank you. 3534. And the name associated with your card, please? Thank you. Marijuana is let me just put here. Missouri. May I have the card expiration date, please? That's the 08/27. 08/2027. Address Security twenty seven. code, 9 please? 37. 937. Okay. So this will be your nominated payment method for your recurring invoice. Start this Yes. month. And, basically, our account's back end is processing a recurring invoice every month between the seventh till the tenth and the latest, the eleventh. You don't need to do it manually. Just ensure your funds available with that period. And then once the payment has been successfully processed on a monthly basis, you will receive the email confirmation with the official receipt of the payment Okay. every month. Okay? Okay.","start_word":76,"end_word":364,"sentiment":"neutral","sentiment_score":0.07459910676708272},{"text":"Thank you. Alright. You're welcome. And, also, your direct debit service agreement has been uploaded.","start_word":365,"end_word":379,"sentiment":"positive","sentiment_score":0.4123299717903137},{"text":"It's available through your customer portal. And, also, it was sent to your email.","start_word":380,"end_word":393,"sentiment":"neutral","sentiment_score":0.3053355813026428},{"text":"You will receive it shortly.","start_word":394,"end_word":398,"sentiment":"positive","sentiment_score":0.3612942695617676},{"text":"So if you would like to check, you can just check it out. And if you need any assistance with your services or anything, just let us know.","start_word":399,"end_word":426,"sentiment":"neutral","sentiment_score":0.2633044123649597},{"text":"We're here to help.","start_word":427,"end_word":430,"sentiment":"positive","sentiment_score":0.3727816343307495},{"text":"Okay? Yep. Okay.","start_word":431,"end_word":433,"sentiment":"neutral","sentiment_score":0.17935024201869965},{"text":"Thank you.","start_word":434,"end_word":435,"sentiment":"positive","sentiment_score":0.37042781710624695},{"text":"So this account Thank has been you. set. Yeah? Yes. Your direct debit has been successfully set up to Oh, your this payment Airtel is also Aylio now account. this this payment is this bill is also deducted through the online the current Oh, I'm sorry. billing. You've caught you cut Just off. the I just sure deducted. What is that again? I see that the the current bill is also has been deducted. Oh, not yet. I'll just set it up. This will be processed between the seven till Okay. the tenth. The latest is eleven. So just ensure funds available. So it's too early to process it today. Would you like me to process? If yes. I could Yes. do Yes. it. Yes. Yes. Yes. Yes. Okay. Yes. I Sure. don't know. I'll go ahead and process it for you. Okay? Just one moment. 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