{"metadata":{"transaction_key":"deprecated","request_id":"01a01391-577e-7863-9b82-fe3126395875","sha256":"6444dfc2c872b40b45fedc2d2882bcdb3042bbd7e2e4636086aa0b4f467818a0","created":"2026-08-18T06:31:37.633Z","duration":120.88794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":415,"output_tokens":70},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":472,"output_tokens":472},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":472,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good afternoon. This is Maureen from Airta. How can I Mhmm? Mhmm. Okay. So is the NTT all good now? It's working now? But the router is the NTT box. Okay. So I think there is something wrong with the router. Maybe if the router is faulty or the configuration, I'll just inform our back end team regarding this, then I'll get back to you. Might be we'll need to schedule a tech visit again under Airtel this time to configure the router and to change the router changing. Yeah. But yeah. But we we need to check it. Might be the router is not compatible with the service. That's why. Mhmm. Did you get the router outside or we provided the router? Okay then. Yeah. I understand. I'll yeah. I'll just coordinate this one to the back end team, then I'll get back to you. I already noted all the details. Okay then. Thank you. Bye.","confidence":0.9923764,"words":[{"word":"hello","start":1.68,"end":2.08,"confidence":0.9904829,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.11302976310253143},{"word":"good","start":2.08,"end":2.32,"confidence":0.9953192,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.27907994389533997},{"word":"afternoon","start":2.32,"end":2.82,"confidence":0.99964905,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.2616679072380066},{"word":"this","start":2.96,"end":3.12,"confidence":0.9997609,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1885869801044464},{"word":"is","start":3.12,"end":3.28,"confidence":0.9992717,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2080378532409668},{"word":"maureen","start":3.28,"end":3.76,"confidence":0.9223471,"punctuated_word":"Maureen","sentiment":"neutral","sentiment_score":0.3099571168422699},{"word":"from","start":3.76,"end":4.16,"confidence":0.9987429,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.19943436980247495},{"word":"airta","start":4.16,"end":4.66,"confidence":0.7771952,"punctuated_word":"Airta.","sentiment":"neutral","sentiment_score":0.240479975938797},{"word":"how","start":5.2,"end":5.44,"confidence":0.996994,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.13147832453250885},{"word":"can","start":5.44,"end":5.6,"confidence":0.9996939,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.08472003787755966},{"word":"i","start":5.6,"end":5.7599998,"confidence":0.98239326,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0777287408709526},{"word":"mhmm","start":6.72,"end":7.22,"confidence":0.9965451,"punctuated_word":"Mhmm?","sentiment":"neutral","sentiment_score":0.01691548526287079},{"word":"mhmm","start":8.24,"end":8.74,"confidence":0.89976263,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.07821382582187653},{"word":"okay","start":21.895,"end":22.395,"confidence":0.77602524,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03694045543670654},{"word":"so","start":22.455,"end":22.955,"confidence":0.9914602,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06766898930072784},{"word":"is","start":23.095001,"end":23.335,"confidence":0.7472469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05558255687355995},{"word":"the","start":23.335,"end":23.575,"confidence":0.99939334,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1266246736049652},{"word":"ntt","start":23.575,"end":24.075,"confidence":0.78059006,"punctuated_word":"NTT","sentiment":"neutral","sentiment_score":0.13315880298614502},{"word":"all","start":25.175,"end":25.335,"confidence":0.9625686,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.1948404461145401},{"word":"good","start":25.335,"end":25.654999,"confidence":0.9320885,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.14870890974998474},{"word":"now","start":25.654999,"end":25.895,"confidence":0.9800735,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":0.16352246701717377},{"word":"it's","start":25.895,"end":26.135,"confidence":0.99920243,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.13070285320281982},{"word":"working","start":26.135,"end":26.455,"confidence":0.9999356,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.102444127202034},{"word":"now","start":26.455,"end":26.955,"confidence":0.7139472,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":0.06584487855434418},{"word":"but","start":27.335,"end":27.575,"confidence":0.99500895,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.036608774214982986},{"word":"the","start":27.575,"end":27.815,"confidence":0.47395623,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.041826941072940826},{"word":"router","start":27.815,"end":28.215,"confidence":0.87342083,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.07531449943780899},{"word":"is","start":28.215,"end":28.715,"confidence":0.9483341,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06366188079118729},{"word":"the","start":29.015,"end":29.335,"confidence":0.76415426,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.050021540373563766},{"word":"ntt","start":29.335,"end":29.815,"confidence":0.96381664,"punctuated_word":"NTT","sentiment":"neutral","sentiment_score":-0.009142035618424416},{"word":"box","start":29.815,"end":30.18,"confidence":0.8494501,"punctuated_word":"box.","sentiment":"neutral","sentiment_score":-0.01989646628499031},{"word":"okay","start":34.34,"end":34.82,"confidence":0.9589151,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.008696572855114937},{"word":"so","start":34.82,"end":34.98,"confidence":0.99913836,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0758509412407875},{"word":"i","start":34.98,"end":35.14,"confidence":0.99032074,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15684476494789124},{"word":"think","start":35.14,"end":35.46,"confidence":0.9999621,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.2147594839334488},{"word":"there","start":35.46,"end":35.7,"confidence":0.9981331,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.2637377381324768},{"word":"is","start":35.7,"end":35.86,"confidence":0.97774726,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.27800121903419495},{"word":"something","start":35.86,"end":36.260002,"confidence":0.99991965,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.32098591327667236},{"word":"wrong","start":36.260002,"end":36.58,"confidence":0.9998803,"punctuated_word":"wrong","sentiment":"negative","sentiment_score":-0.4005272388458252},{"word":"with","start":36.58,"end":36.74,"confidence":0.99982977,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.4361495673656464},{"word":"the","start":36.74,"end":36.98,"confidence":0.99459654,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.411156952381134},{"word":"router","start":36.98,"end":37.48,"confidence":0.9346032,"punctuated_word":"router.","sentiment":"negative","sentiment_score":-0.3513987064361572},{"word":"maybe","start":37.94,"end":38.34,"confidence":0.9991316,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.2727698087692261},{"word":"if","start":38.34,"end":38.5,"confidence":0.9027191,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.35107821226119995},{"word":"the","start":38.5,"end":38.66,"confidence":0.9972308,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.34742292761802673},{"word":"router","start":38.66,"end":39.06,"confidence":0.99830663,"punctuated_word":"router","sentiment":"negative","sentiment_score":-0.37091493606567383},{"word":"is","start":39.06,"end":39.22,"confidence":0.94142365,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.40626081824302673},{"word":"faulty","start":39.22,"end":39.62,"confidence":0.9978582,"punctuated_word":"faulty","sentiment":"neutral","sentiment_score":-0.3023858666419983},{"word":"or","start":39.62,"end":39.86,"confidence":0.93819356,"punctuated_word":"or","sentiment":"negative","sentiment_score":-0.351833313703537},{"word":"the","start":39.86,"end":40.02,"confidence":0.99769706,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.32426831126213074},{"word":"configuration","start":40.02,"end":40.52,"confidence":0.7263411,"punctuated_word":"configuration,","sentiment":"neutral","sentiment_score":-0.32191693782806396},{"word":"i'll","start":41.22,"end":41.46,"confidence":0.99887824,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.210139200091362},{"word":"just","start":41.46,"end":41.96,"confidence":0.9998161,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2070292532444},{"word":"inform","start":42.02,"end":42.34,"confidence":0.93268436,"punctuated_word":"inform","sentiment":"neutral","sentiment_score":-0.17899388074874878},{"word":"our","start":42.34,"end":42.58,"confidence":0.9899829,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.1799027919769287},{"word":"back","start":42.58,"end":42.739998,"confidence":0.9015492,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.13059590756893158},{"word":"end","start":42.739998,"end":42.98,"confidence":0.9938467,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.11848748475313188},{"word":"team","start":42.98,"end":43.3,"confidence":0.99896073,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.2144809365272522},{"word":"regarding","start":43.3,"end":43.78,"confidence":0.9988393,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":-0.18700379133224487},{"word":"this","start":43.78,"end":44.02,"confidence":0.8691849,"punctuated_word":"this,","sentiment":"neutral","sentiment_score":-0.19020035862922668},{"word":"then","start":44.02,"end":44.34,"confidence":0.9984855,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.1221071630716324},{"word":"i'll","start":44.34,"end":44.5,"confidence":0.982018,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.08953030407428741},{"word":"get","start":44.5,"end":44.739998,"confidence":0.99986184,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.11253386735916138},{"word":"back","start":44.739998,"end":44.9,"confidence":0.99982905,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.12484638392925262},{"word":"to","start":44.9,"end":45.06,"confidence":0.99905866,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11261090636253356},{"word":"you","start":45.06,"end":45.405,"confidence":0.98689806,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.16327834129333496},{"word":"might","start":45.645,"end":45.885,"confidence":0.9844342,"punctuated_word":"Might","sentiment":"neutral","sentiment_score":-0.04815278574824333},{"word":"be","start":45.885,"end":46.204998,"confidence":0.9985764,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.07013173401355743},{"word":"we'll","start":46.524998,"end":46.765,"confidence":0.9670003,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":-0.07546381652355194},{"word":"need","start":46.765,"end":47.004997,"confidence":0.9996879,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.08310085535049438},{"word":"to","start":47.004997,"end":47.164997,"confidence":0.99963725,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1006830483675003},{"word":"schedule","start":47.164997,"end":47.645,"confidence":0.99986184,"punctuated_word":"schedule","sentiment":"neutral","sentiment_score":-0.06208200007677078},{"word":"a","start":47.645,"end":47.725,"confidence":0.98137605,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04762810841202736},{"word":"tech","start":47.725,"end":48.045,"confidence":0.99760276,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.009688027203083038},{"word":"visit","start":48.045,"end":48.364998,"confidence":0.9980236,"punctuated_word":"visit","sentiment":"neutral","sentiment_score":-0.016929082572460175},{"word":"again","start":48.364998,"end":48.684998,"confidence":0.99533796,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.06597107648849487},{"word":"under","start":48.684998,"end":49.004997,"confidence":0.9923764,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.05623926967382431},{"word":"airtel","start":49.004997,"end":49.485,"confidence":0.9994995,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.08221148699522018},{"word":"this","start":49.485,"end":49.644997,"confidence":0.9777189,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.12336376309394836},{"word":"time","start":49.644997,"end":50.144997,"confidence":0.9996902,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.08473336696624756},{"word":"to","start":50.524998,"end":50.765,"confidence":0.9743163,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0915788561105728},{"word":"configure","start":50.765,"end":51.164997,"confidence":0.9996464,"punctuated_word":"configure","sentiment":"neutral","sentiment_score":-0.07877308130264282},{"word":"the","start":51.164997,"end":51.324997,"confidence":0.72588617,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10381384938955308},{"word":"router","start":51.324997,"end":51.805,"confidence":0.9981968,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.0954708606004715},{"word":"and","start":51.805,"end":52.125,"confidence":0.9688362,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.10246151685714722},{"word":"to","start":52.125,"end":52.364998,"confidence":0.99946135,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09720389544963837},{"word":"change","start":52.364998,"end":52.864998,"confidence":0.999637,"punctuated_word":"change","sentiment":"neutral","sentiment_score":-0.059734269976615906},{"word":"the","start":53.004997,"end":53.504997,"confidence":0.9900795,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08438096195459366},{"word":"router","start":54.285,"end":54.785,"confidence":0.99573404,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.07063525915145874},{"word":"changing","start":55.885,"end":56.385,"confidence":0.6503643,"punctuated_word":"changing.","sentiment":"neutral","sentiment_score":-0.08541157841682434},{"word":"yeah","start":61.09,"end":61.33,"confidence":0.990672,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05945465341210365},{"word":"but","start":61.33,"end":61.83,"confidence":0.9950546,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.07520952075719833},{"word":"yeah","start":62.21,"end":62.71,"confidence":0.9409864,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.11480879783630372},{"word":"but","start":62.85,"end":63.35,"confidence":0.9263531,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.11963731050491332},{"word":"we","start":63.57,"end":63.73,"confidence":0.69844556,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.14581407606601715},{"word":"we","start":63.73,"end":64.05,"confidence":0.97947127,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.14902478456497192},{"word":"need","start":64.05,"end":64.21,"confidence":0.99897444,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.1410425901412964},{"word":"to","start":64.21,"end":64.37,"confidence":0.99924254,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13819462060928345},{"word":"check","start":64.37,"end":64.61,"confidence":0.99984837,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.1093159317970276},{"word":"it","start":64.61,"end":64.93,"confidence":0.7809001,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.14109370112419128},{"word":"might","start":64.93,"end":65.17,"confidence":0.8576862,"punctuated_word":"Might","sentiment":"neutral","sentiment_score":-0.20845019817352295},{"word":"be","start":65.17,"end":65.65,"confidence":0.9921029,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.22011946141719815},{"word":"the","start":65.65,"end":65.81,"confidence":0.57211536,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3233545124530792},{"word":"router","start":65.81,"end":66.13,"confidence":0.9936267,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.2633952796459198},{"word":"is","start":66.13,"end":66.29,"confidence":0.9754337,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.37677133083343506},{"word":"not","start":66.29,"end":66.53,"confidence":0.99969983,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3901268243789673},{"word":"compatible","start":66.53,"end":67.01,"confidence":0.9991303,"punctuated_word":"compatible","sentiment":"neutral","sentiment_score":-0.25952649116516113},{"word":"with","start":67.01,"end":67.25,"confidence":0.99967194,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.3296785354614258},{"word":"the","start":67.25,"end":67.41,"confidence":0.9989222,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3091152012348175},{"word":"service","start":67.41,"end":67.89,"confidence":0.93350434,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":-0.2987997531890869},{"word":"that's","start":67.89,"end":68.13,"confidence":0.999429,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.1999615728855133},{"word":"why","start":68.13,"end":68.63,"confidence":0.9963259,"punctuated_word":"why.","sentiment":"neutral","sentiment_score":-0.16214272379875183},{"word":"mhmm","start":72.45,"end":72.95,"confidence":0.8719387,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0310736745595932},{"word":"did","start":95.2,"end":95.439995,"confidence":0.63328785,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":-0.01704016700387001},{"word":"you","start":95.439995,"end":95.6,"confidence":0.99881256,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.016980523243546486},{"word":"get","start":95.6,"end":95.84,"confidence":0.99912375,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.022226940840482712},{"word":"the","start":95.84,"end":96.0,"confidence":0.98207253,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.032819539308547974},{"word":"router","start":96.0,"end":96.32,"confidence":0.9980513,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.025933772325515747},{"word":"outside","start":96.32,"end":96.82,"confidence":0.9972736,"punctuated_word":"outside","sentiment":"neutral","sentiment_score":-0.01730981096625328},{"word":"or","start":96.88,"end":97.38,"confidence":0.54954696,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0326329842209816},{"word":"we","start":97.759995,"end":98.0,"confidence":0.9819004,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.02213374897837639},{"word":"provided","start":98.0,"end":98.479996,"confidence":0.9597495,"punctuated_word":"provided","sentiment":"neutral","sentiment_score":-0.023943191394209865},{"word":"the","start":98.479996,"end":98.64,"confidence":0.9551058,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03619593381881714},{"word":"router","start":98.64,"end":99.14,"confidence":0.9843209,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.026953529566526413},{"word":"okay","start":106.335,"end":106.735,"confidence":0.53637624,"punctuated_word":"Okay","sentiment":"neutral","sentiment_score":-0.3103443384170532},{"word":"then","start":106.735,"end":107.235,"confidence":0.9359162,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":-0.1722639799118042},{"word":"yeah","start":107.855,"end":108.175,"confidence":0.9403163,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06170191988348961},{"word":"i","start":108.175,"end":108.415,"confidence":0.9952583,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04319564253091812},{"word":"understand","start":108.415,"end":108.915,"confidence":0.9957087,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":-0.03187573701143265},{"word":"i'll","start":109.695,"end":109.935005,"confidence":0.8558608,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.005633312277495861},{"word":"yeah","start":110.095,"end":110.335,"confidence":0.9905032,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.015005508437752724},{"word":"i'll","start":110.335,"end":110.495,"confidence":0.9993183,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.038205306977033615},{"word":"just","start":110.495,"end":110.995,"confidence":0.9985073,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.021220341324806213},{"word":"coordinate","start":111.935005,"end":112.415,"confidence":0.98556364,"punctuated_word":"coordinate","sentiment":"neutral","sentiment_score":0.005003452301025391},{"word":"this","start":112.415,"end":112.575005,"confidence":0.9983406,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.020931370556354523},{"word":"one","start":112.575005,"end":112.815,"confidence":0.9902596,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.007100626826286316},{"word":"to","start":112.815,"end":112.975006,"confidence":0.9720088,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03168955072760582},{"word":"the","start":112.975006,"end":113.055,"confidence":0.9989907,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.007044807076454163},{"word":"back","start":113.055,"end":113.295006,"confidence":0.8772496,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.039283156394958496},{"word":"end","start":113.295006,"end":113.455,"confidence":0.99511456,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.02546481415629387},{"word":"team","start":113.455,"end":113.615005,"confidence":0.77093446,"punctuated_word":"team,","sentiment":"neutral","sentiment_score":0.015315961092710497},{"word":"then","start":113.615005,"end":113.855,"confidence":0.85484904,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.017204031348228455},{"word":"i'll","start":113.855,"end":114.015,"confidence":0.97679377,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.021806880831718445},{"word":"get","start":114.015,"end":114.255005,"confidence":0.99958664,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.018325548619031903},{"word":"back","start":114.255005,"end":114.415,"confidence":0.9997131,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.019778378307819366},{"word":"to","start":114.415,"end":114.575005,"confidence":0.9987913,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.021052487194538116},{"word":"you","start":114.575005,"end":115.075005,"confidence":0.94129,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.01587621122598648},{"word":"i","start":115.48288,"end":115.56288,"confidence":0.56475717,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08352210372686386},{"word":"already","start":115.56288,"end":115.80288,"confidence":0.99482733,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.09075868874788284},{"word":"noted","start":115.80288,"end":116.30288,"confidence":0.5891078,"punctuated_word":"noted","sentiment":"neutral","sentiment_score":0.2126012146472931},{"word":"all","start":116.44288,"end":116.68288,"confidence":0.9926617,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.16480259597301483},{"word":"the","start":116.68288,"end":116.84288,"confidence":0.998094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.17477843165397644},{"word":"details","start":116.84288,"end":117.34288,"confidence":0.99967635,"punctuated_word":"details.","sentiment":"neutral","sentiment_score":0.1938079446554184},{"word":"okay","start":117.48288,"end":117.72288,"confidence":0.9966833,"punctuated_word":"Okay","sentiment":"neutral","sentiment_score":0.10002191364765169},{"word":"then","start":117.72288,"end":118.22288,"confidence":0.9583933,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.17844465374946594},{"word":"thank","start":118.52288,"end":118.84288,"confidence":0.9995994,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4186156690120697},{"word":"you","start":118.84288,"end":119.16288,"confidence":0.99975574,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.28682851791381836},{"word":"bye","start":119.16288,"end":119.66288,"confidence":0.9983717,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1382049322128296}],"paragraphs":{"transcript":"\nHello. Good afternoon. This is Maureen from Airta. How can I Mhmm? Mhmm.\n\nOkay. So is the NTT all good now? It's working now? But the router is the NTT box. Okay.\n\nSo I think there is something wrong with the router. Maybe if the router is faulty or the configuration, I'll just inform our back end team regarding this, then I'll get back to you. Might be we'll need to schedule a tech visit again under Airtel this time to configure the router and to change the router changing. Yeah. But yeah.\n\nBut we we need to check it. Might be the router is not compatible with the service. That's why. Mhmm. Did you get the router outside or we provided the router?\n\nOkay then. Yeah. I understand. I'll yeah. I'll just coordinate this one to the back end team, then I'll get back to you.\n\nI already noted all the details. Okay then. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.08,"sentiment":"neutral","sentiment_score":0.11302976310253143},{"text":"Good afternoon.","start":2.08,"end":2.82,"sentiment":"neutral","sentiment_score":0.2703739255666733},{"text":"This is Maureen from Airta.","start":2.96,"end":4.66,"sentiment":"neutral","sentiment_score":0.22929925918579103},{"text":"How can I Mhmm?","start":5.2,"end":7.22,"sentiment":"neutral","sentiment_score":0.07771064713597298},{"text":"Mhmm.","start":8.24,"end":8.74,"sentiment":"neutral","sentiment_score":-0.07821382582187653}],"sentiment":"neutral","sentiment_score":0.15637712868360373,"num_words":13,"start":1.68,"end":8.74},{"sentences":[{"text":"Okay.","start":21.895,"end":22.395,"sentiment":"neutral","sentiment_score":0.03694045543670654},{"text":"So is the NTT all good now?","start":22.455,"end":25.895,"sentiment":"neutral","sentiment_score":0.1271581208067281},{"text":"It's working now?","start":25.895,"end":26.955,"sentiment":"neutral","sentiment_score":0.09966395298639934},{"text":"But the router is the NTT box.","start":27.335,"end":30.18,"sentiment":"neutral","sentiment_score":-0.04235316254198551},{"text":"Okay.","start":34.34,"end":34.82,"sentiment":"neutral","sentiment_score":0.008696572855114937}],"sentiment":"neutral","sentiment_score":0.04938229447916934,"num_words":19,"start":21.895,"end":34.82},{"sentences":[{"text":"So I think there is something wrong with the router.","start":34.82,"end":37.48,"sentiment":"neutral","sentiment_score":-0.29094125255942344},{"text":"Maybe if the router is faulty or the configuration, I'll just inform our back end team regarding this, then I'll get back to you.","start":37.94,"end":45.405,"sentiment":"neutral","sentiment_score":-0.2246079876398047},{"text":"Might be we'll need to schedule a tech visit again under Airtel this time to configure the router and to change the router changing.","start":45.645,"end":56.385,"sentiment":"neutral","sentiment_score":-0.07401943734536569},{"text":"Yeah.","start":61.09,"end":61.33,"sentiment":"neutral","sentiment_score":-0.05945465341210365},{"text":"But yeah.","start":61.33,"end":62.71,"sentiment":"neutral","sentiment_score":-0.09500915929675102}],"sentiment":"neutral","sentiment_score":-0.169277765528589,"num_words":61,"start":34.82,"end":62.71},{"sentences":[{"text":"But we we need to check it.","start":62.85,"end":64.93,"sentiment":"neutral","sentiment_score":-0.13487471640110016},{"text":"Might be the router is not compatible with the service.","start":64.93,"end":67.89,"sentiment":"neutral","sentiment_score":-0.2979337587952614},{"text":"That's why.","start":67.89,"end":68.63,"sentiment":"neutral","sentiment_score":-0.18105214834213257},{"text":"Mhmm.","start":72.45,"end":72.95,"sentiment":"neutral","sentiment_score":0.0310736745595932},{"text":"Did you get the router outside or we provided the router?","start":95.2,"end":99.14,"sentiment":"neutral","sentiment_score":-0.024924558333375237}],"sentiment":"neutral","sentiment_score":-0.1460858505339392,"num_words":31,"start":62.85,"end":99.14},{"sentences":[{"text":"Okay then.","start":106.335,"end":107.235,"sentiment":"neutral","sentiment_score":-0.2413041591644287},{"text":"Yeah.","start":107.855,"end":108.175,"sentiment":"neutral","sentiment_score":-0.06170191988348961},{"text":"I understand.","start":108.175,"end":108.915,"sentiment":"neutral","sentiment_score":-0.037535689771175385},{"text":"I'll yeah.","start":109.695,"end":110.335,"sentiment":"neutral","sentiment_score":0.010319410357624292},{"text":"I'll just coordinate this one to the back end team, then I'll get back to you.","start":110.335,"end":115.075005,"sentiment":"neutral","sentiment_score":0.01944385445676744}],"sentiment":"neutral","sentiment_score":-0.012506135901355225,"num_words":23,"start":106.335,"end":115.075005},{"sentences":[{"text":"I already noted all the details.","start":115.48288,"end":117.34288,"sentiment":"neutral","sentiment_score":0.15337849656740823},{"text":"Okay then.","start":117.48288,"end":118.22288,"sentiment":"neutral","sentiment_score":0.1392332836985588},{"text":"Thank you.","start":118.52288,"end":119.16288,"sentiment":"positive","sentiment_score":0.35272209346294403},{"text":"Bye.","start":119.16288,"end":119.66288,"sentiment":"neutral","sentiment_score":0.1382049322128296}],"sentiment":"neutral","sentiment_score":0.18567151508548044,"num_words":11,"start":115.48288,"end":119.66288}]}}]},{"alternatives":[{"transcript":"Hi, Marie. It's Amanda. We just had a technician here, and he's left. And we are trying to get the Internet connected, and it is still not connecting He's at put power, so the router is talking to the modem, but we still are not connecting to the Internet. The NDT. NTD box. Yes. That's working now. Oh, okay. The router's new, and it's got three green lights and one red light. The red light's the Internet. The red light's the Internet, but it's not. Do you I sent you a photo of it the other day. Do you it's it should be compatible because when I signed up to Airtel, it said which routers are compatible with the Linum Internet, and it was one that I bought. It's an what's this? What's it called, Cody? Archer AX 23. Archer AX 23. No. I bought it because the one that you guys were providing was $220 was expensive. Okay. Thank you. Okay. Thank you. Bye. Bye. Bye.","confidence":0.99601424,"words":[{"word":"hi","start":5.12,"end":5.52,"confidence":0.98532426,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.11974640190601347},{"word":"marie","start":5.52,"end":6.02,"confidence":0.9006901,"punctuated_word":"Marie.","sentiment":"neutral","sentiment_score":0.11394505202770232},{"word":"it's","start":6.24,"end":6.64,"confidence":0.9986706,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.07265625894069672},{"word":"amanda","start":6.64,"end":7.14,"confidence":0.9985378,"punctuated_word":"Amanda.","sentiment":"neutral","sentiment_score":0.05273573100566864},{"word":"we","start":7.52,"end":7.8399997,"confidence":0.6885282,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.09063735604286194},{"word":"just","start":7.8399997,"end":8.0,"confidence":0.99838686,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.11793746054172516},{"word":"had","start":8.0,"end":8.16,"confidence":0.739306,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.10377755016088486},{"word":"a","start":8.16,"end":8.32,"confidence":0.8704698,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08842509984970093},{"word":"technician","start":8.32,"end":8.8,"confidence":0.9998776,"punctuated_word":"technician","sentiment":"neutral","sentiment_score":-0.031081588938832283},{"word":"here","start":8.8,"end":9.04,"confidence":0.7617185,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":-0.04180531203746796},{"word":"and","start":9.04,"end":9.2,"confidence":0.9996718,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.053041715174913406},{"word":"he's","start":9.2,"end":9.44,"confidence":0.98421085,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.06761978566646576},{"word":"left","start":9.44,"end":9.76,"confidence":0.79978275,"punctuated_word":"left.","sentiment":"neutral","sentiment_score":-0.05243561789393425},{"word":"and","start":9.76,"end":9.92,"confidence":0.987076,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.07822749763727188},{"word":"we","start":9.92,"end":10.16,"confidence":0.99958116,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.09172193706035614},{"word":"are","start":10.16,"end":10.4,"confidence":0.9102247,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.0913342535495758},{"word":"trying","start":10.4,"end":10.719999,"confidence":0.9995315,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.09957282990217207},{"word":"to","start":10.719999,"end":10.8,"confidence":0.9997465,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1051480919122696},{"word":"get","start":10.8,"end":11.12,"confidence":0.9998723,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.08759768307209015},{"word":"the","start":11.12,"end":11.36,"confidence":0.9997359,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11195766180753708},{"word":"internet","start":11.36,"end":11.759999,"confidence":0.938259,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.10937009751796722},{"word":"connected","start":11.759999,"end":12.16,"confidence":0.89096487,"punctuated_word":"connected,","sentiment":"neutral","sentiment_score":-0.07626436650753021},{"word":"and","start":12.16,"end":12.32,"confidence":0.9998704,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08707469701766968},{"word":"it","start":12.32,"end":12.48,"confidence":0.9985083,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.154353067278862},{"word":"is","start":12.48,"end":12.639999,"confidence":0.6481951,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.17876309156417847},{"word":"still","start":12.639999,"end":12.88,"confidence":0.9992465,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.17065823078155518},{"word":"not","start":12.88,"end":13.12,"confidence":0.99988353,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.16663657128810885},{"word":"connecting","start":13.12,"end":13.62,"confidence":0.9998258,"punctuated_word":"connecting","sentiment":"neutral","sentiment_score":-0.17750713229179382},{"word":"he's","start":14.645,"end":15.045,"confidence":0.7678764,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":-0.1736023724079132},{"word":"at","start":15.045,"end":15.205,"confidence":0.37718567,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.155882328748703},{"word":"put","start":15.205,"end":15.445,"confidence":0.65911824,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.1581869125366211},{"word":"power","start":15.445,"end":15.765,"confidence":0.73589516,"punctuated_word":"power,","sentiment":"neutral","sentiment_score":-0.16060632467269895},{"word":"so","start":15.765,"end":16.005,"confidence":0.99920744,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.14298930764198303},{"word":"the","start":16.005,"end":16.165,"confidence":0.9993193,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15319480001926422},{"word":"router","start":16.165,"end":16.485,"confidence":0.95873564,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.15537129342556},{"word":"is","start":16.485,"end":16.645,"confidence":0.9740107,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1414675414562225},{"word":"talking","start":16.645,"end":16.965,"confidence":0.99922764,"punctuated_word":"talking","sentiment":"neutral","sentiment_score":-0.1050669252872467},{"word":"to","start":16.965,"end":17.125,"confidence":0.99894387,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.15040071308612823},{"word":"the","start":17.125,"end":17.285,"confidence":0.99952745,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15157420933246613},{"word":"modem","start":17.285,"end":17.605,"confidence":0.8281112,"punctuated_word":"modem,","sentiment":"neutral","sentiment_score":-0.12813052535057068},{"word":"but","start":17.605,"end":17.765,"confidence":0.99976355,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.11982517689466476},{"word":"we","start":17.765,"end":17.925,"confidence":0.9992478,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.23319222033023831},{"word":"still","start":17.925,"end":18.244999,"confidence":0.9350079,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.2646189033985138},{"word":"are","start":18.244999,"end":18.325,"confidence":0.99414057,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.26779207587242126},{"word":"not","start":18.325,"end":18.485,"confidence":0.9997662,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.24553216993808744},{"word":"connecting","start":18.485,"end":18.885,"confidence":0.99656713,"punctuated_word":"connecting","sentiment":"neutral","sentiment_score":-0.26210683584213257},{"word":"to","start":18.885,"end":19.045,"confidence":0.99895954,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.3003228008747101},{"word":"the","start":19.045,"end":19.125,"confidence":0.9996007,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3024832606315613},{"word":"internet","start":19.125,"end":19.625,"confidence":0.9913224,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.21678966283798215},{"word":"the","start":27.27,"end":27.59,"confidence":0.57172513,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.022104104980826374},{"word":"ndt","start":27.59,"end":28.09,"confidence":0.7507083,"punctuated_word":"NDT.","sentiment":"neutral","sentiment_score":-0.04290727898478508},{"word":"ntd","start":30.79,"end":31.29,"confidence":0.8578961,"punctuated_word":"NTD","sentiment":"neutral","sentiment_score":0.0016870396211743357},{"word":"box","start":31.35,"end":31.85,"confidence":0.8912142,"punctuated_word":"box.","sentiment":"neutral","sentiment_score":0.00858347024768591},{"word":"yes","start":32.07,"end":32.39,"confidence":0.98875237,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.11909955739974976},{"word":"that's","start":32.39,"end":32.71,"confidence":0.9993501,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.22172188758850095},{"word":"working","start":32.71,"end":33.03,"confidence":0.99987245,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.17307555675506592},{"word":"now","start":33.03,"end":33.53,"confidence":0.99933815,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.14281898736953735},{"word":"oh","start":50.945,"end":51.445,"confidence":0.7648506,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.0829167515039444},{"word":"okay","start":54.625,"end":55.125,"confidence":0.9994479,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.047193557024002075},{"word":"the","start":55.345,"end":55.505,"confidence":0.99400663,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.08707091212272644},{"word":"router's","start":55.505,"end":56.005,"confidence":0.8399038,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":-0.08754625916481018},{"word":"new","start":56.145,"end":56.625,"confidence":0.8343512,"punctuated_word":"new,","sentiment":"neutral","sentiment_score":-0.08205563575029373},{"word":"and","start":56.625,"end":56.945,"confidence":0.99977595,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06380195170640945},{"word":"it's","start":56.945,"end":57.105,"confidence":0.99649155,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.08111964911222458},{"word":"got","start":57.105,"end":57.51,"confidence":0.9993942,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.08220276236534119},{"word":"three","start":57.59,"end":57.989998,"confidence":0.9994972,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.07543361186981201},{"word":"green","start":57.989998,"end":58.23,"confidence":0.999835,"punctuated_word":"green","sentiment":"neutral","sentiment_score":-0.05586403608322144},{"word":"lights","start":58.23,"end":58.55,"confidence":0.99637824,"punctuated_word":"lights","sentiment":"neutral","sentiment_score":-0.06261980533599854},{"word":"and","start":58.55,"end":58.789997,"confidence":0.9939481,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08767454326152802},{"word":"one","start":58.789997,"end":59.03,"confidence":0.9993191,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.1114492565393448},{"word":"red","start":59.03,"end":59.269997,"confidence":0.99990594,"punctuated_word":"red","sentiment":"neutral","sentiment_score":-0.07199656963348389},{"word":"light","start":59.269997,"end":59.75,"confidence":0.99608505,"punctuated_word":"light.","sentiment":"neutral","sentiment_score":-0.08820435404777527},{"word":"the","start":59.75,"end":59.91,"confidence":0.98026204,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.08670542389154434},{"word":"red","start":59.91,"end":60.149998,"confidence":0.99812466,"punctuated_word":"red","sentiment":"neutral","sentiment_score":-0.06970378011465073},{"word":"light's","start":60.149998,"end":60.39,"confidence":0.8877298,"punctuated_word":"light's","sentiment":"neutral","sentiment_score":-0.08627796173095703},{"word":"the","start":60.39,"end":60.469997,"confidence":0.9484016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09261160343885422},{"word":"internet","start":60.469997,"end":60.949997,"confidence":0.97082216,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.08658674359321594},{"word":"the","start":60.949997,"end":61.03,"confidence":0.99870884,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.06156087294220925},{"word":"red","start":61.03,"end":61.19,"confidence":0.99981326,"punctuated_word":"red","sentiment":"neutral","sentiment_score":-0.044440459460020065},{"word":"light's","start":61.19,"end":61.589996,"confidence":0.99680406,"punctuated_word":"light's","sentiment":"neutral","sentiment_score":-0.05448036640882492},{"word":"the","start":61.589996,"end":61.67,"confidence":0.9927632,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0906958058476448},{"word":"internet","start":61.67,"end":62.07,"confidence":0.9761517,"punctuated_word":"Internet,","sentiment":"neutral","sentiment_score":-0.09940525889396667},{"word":"but","start":62.07,"end":62.23,"confidence":0.9998431,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.08812093734741211},{"word":"it's","start":62.23,"end":62.469997,"confidence":0.9997762,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.1183355301618576},{"word":"not","start":62.469997,"end":62.969997,"confidence":0.75613326,"punctuated_word":"not.","sentiment":"neutral","sentiment_score":-0.11144174635410307},{"word":"do","start":68.95,"end":69.189995,"confidence":0.8470793,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.03646991774439812},{"word":"you","start":69.189995,"end":69.27,"confidence":0.7911121,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03445490822196007},{"word":"i","start":69.59,"end":69.75,"confidence":0.99975437,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.021079719066619873},{"word":"sent","start":69.75,"end":69.909996,"confidence":0.9966235,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.015434827655553818},{"word":"you","start":69.909996,"end":70.149994,"confidence":0.9984836,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.016912564635276794},{"word":"a","start":70.149994,"end":70.229996,"confidence":0.99591416,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0005430728197097778},{"word":"photo","start":70.229996,"end":70.549995,"confidence":0.9996942,"punctuated_word":"photo","sentiment":"neutral","sentiment_score":0.007185515016317368},{"word":"of","start":70.549995,"end":70.63,"confidence":0.99498737,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.006561253219842911},{"word":"it","start":70.63,"end":70.869995,"confidence":0.9979668,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.006971854716539383},{"word":"the","start":70.869995,"end":70.95,"confidence":0.9993111,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.027984030544757843},{"word":"other","start":70.95,"end":71.189995,"confidence":0.9992712,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.02579847350716591},{"word":"day","start":71.189995,"end":71.59,"confidence":0.9934996,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.02309989556670189},{"word":"do","start":71.59,"end":71.83,"confidence":0.92401415,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.023021113127470016},{"word":"you","start":71.83,"end":72.285,"confidence":0.8387714,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02505578845739365},{"word":"it's","start":73.805,"end":74.205,"confidence":0.97937506,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.05524116754531861},{"word":"it","start":74.365005,"end":74.605,"confidence":0.99770653,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07221005856990814},{"word":"should","start":74.605,"end":74.845,"confidence":0.9986029,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.09375973790884018},{"word":"be","start":74.845,"end":75.005005,"confidence":0.999666,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.06374331563711166},{"word":"compatible","start":75.005005,"end":75.485,"confidence":0.9954573,"punctuated_word":"compatible","sentiment":"neutral","sentiment_score":0.07369568198919296},{"word":"because","start":75.485,"end":75.725006,"confidence":0.7095491,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.0705459713935852},{"word":"when","start":75.725006,"end":75.885,"confidence":0.99850106,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.04971661791205406},{"word":"i","start":75.885,"end":76.045006,"confidence":0.99926513,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04797104746103287},{"word":"signed","start":76.045006,"end":76.285,"confidence":0.5660243,"punctuated_word":"signed","sentiment":"neutral","sentiment_score":0.04174993559718132},{"word":"up","start":76.285,"end":76.365005,"confidence":0.9551754,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.052459780126810074},{"word":"to","start":76.365005,"end":76.525,"confidence":0.97480357,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04946534335613251},{"word":"airtel","start":76.525,"end":77.025,"confidence":0.9869155,"punctuated_word":"Airtel,","sentiment":"neutral","sentiment_score":0.02140016481280327},{"word":"it","start":77.165,"end":77.40501,"confidence":0.9993667,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.011001676321029665},{"word":"said","start":77.40501,"end":77.90501,"confidence":0.9965965,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.021052472293376923},{"word":"which","start":79.245,"end":79.745,"confidence":0.7929521,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.029635366052389145},{"word":"routers","start":80.045006,"end":80.44501,"confidence":0.6729779,"punctuated_word":"routers","sentiment":"neutral","sentiment_score":0.005062416195869446},{"word":"are","start":80.44501,"end":80.605,"confidence":0.9972893,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.01210712268948555},{"word":"compatible","start":80.605,"end":81.105,"confidence":0.9994679,"punctuated_word":"compatible","sentiment":"neutral","sentiment_score":0.022682812064886093},{"word":"with","start":81.245,"end":81.485,"confidence":0.99978966,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03781036287546158},{"word":"the","start":81.485,"end":81.725006,"confidence":0.99870026,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0241507850587368},{"word":"linum","start":81.725006,"end":82.225006,"confidence":0.44689423,"punctuated_word":"Linum","sentiment":"neutral","sentiment_score":0.03435174748301506},{"word":"internet","start":83.565,"end":84.065,"confidence":0.75538987,"punctuated_word":"Internet,","sentiment":"neutral","sentiment_score":0.029355209320783615},{"word":"and","start":84.205,"end":84.365005,"confidence":0.99971694,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0245671309530735},{"word":"it","start":84.365005,"end":84.525,"confidence":0.9990514,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03223423287272453},{"word":"was","start":84.525,"end":84.845,"confidence":0.9998419,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.012566816061735151},{"word":"one","start":84.845,"end":85.08501,"confidence":0.99601424,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.033322274684906006},{"word":"that","start":85.08501,"end":85.325005,"confidence":0.99370307,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.031110413372516632},{"word":"i","start":85.325005,"end":85.485,"confidence":0.99856037,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.012659486383199692},{"word":"bought","start":85.485,"end":85.805,"confidence":0.6127533,"punctuated_word":"bought.","sentiment":"neutral","sentiment_score":0.008564053103327751},{"word":"it's","start":85.805,"end":85.885,"confidence":0.53538585,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.01186680793762207},{"word":"an","start":85.885,"end":86.285,"confidence":0.6987619,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.009912790730595589},{"word":"what's","start":86.605,"end":86.845,"confidence":0.8590015,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.019955001771450043},{"word":"this","start":86.845,"end":87.27,"confidence":0.9707159,"punctuated_word":"this?","sentiment":"neutral","sentiment_score":-0.014610551297664642},{"word":"what's","start":87.27,"end":87.509995,"confidence":0.9896517,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":-0.0082425307482481},{"word":"it","start":87.509995,"end":87.67,"confidence":0.9825916,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.000910446047782898},{"word":"called","start":87.67,"end":87.909996,"confidence":0.9857365,"punctuated_word":"called,","sentiment":"neutral","sentiment_score":-0.006362373009324074},{"word":"cody","start":87.909996,"end":88.409996,"confidence":0.7695353,"punctuated_word":"Cody?","sentiment":"neutral","sentiment_score":0.0003926074132323265},{"word":"archer","start":89.03,"end":89.53,"confidence":0.5829806,"punctuated_word":"Archer","sentiment":"neutral","sentiment_score":-0.002907504327595234},{"word":"ax","start":90.149994,"end":90.46999,"confidence":0.5247897,"punctuated_word":"AX","sentiment":"neutral","sentiment_score":-0.003947240300476551},{"word":"23","start":90.46999,"end":91.21,"confidence":0.98977375,"punctuated_word":"23.","sentiment":"neutral","sentiment_score":-0.002693784423172474},{"word":"archer","start":91.27,"end":91.59,"confidence":0.99917537,"punctuated_word":"Archer","sentiment":"neutral","sentiment_score":-0.004257956985384226},{"word":"ax","start":91.59,"end":91.99,"confidence":0.98931503,"punctuated_word":"AX","sentiment":"neutral","sentiment_score":-0.004988009110093117},{"word":"23","start":91.99,"end":92.89,"confidence":0.99056953,"punctuated_word":"23.","sentiment":"neutral","sentiment_score":-0.005417633801698685},{"word":"no","start":99.585,"end":99.825005,"confidence":0.8292079,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.18672502040863037},{"word":"i","start":99.825005,"end":100.065,"confidence":0.9995938,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16475801169872284},{"word":"bought","start":100.065,"end":100.305,"confidence":0.9994904,"punctuated_word":"bought","sentiment":"neutral","sentiment_score":-0.1695876270532608},{"word":"it","start":100.305,"end":100.465004,"confidence":0.99957734,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2243761271238327},{"word":"because","start":100.465004,"end":100.865,"confidence":0.97666013,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.24874448776245117},{"word":"the","start":100.865,"end":100.945,"confidence":0.99825925,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.25532078742980957},{"word":"one","start":100.945,"end":101.265,"confidence":0.99988234,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.26134350895881653},{"word":"that","start":101.265,"end":101.765,"confidence":0.9995352,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.203537255525589},{"word":"you","start":101.985,"end":102.225,"confidence":0.6558478,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.17827436327934265},{"word":"guys","start":102.225,"end":102.545,"confidence":0.9992962,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.17029841244220734},{"word":"were","start":102.545,"end":102.945,"confidence":0.9964657,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.20674526691436768},{"word":"providing","start":102.945,"end":103.425,"confidence":0.9994773,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":-0.206036314368248},{"word":"was","start":103.425,"end":103.585,"confidence":0.6012672,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.22511917352676392},{"word":"$220","start":103.585,"end":104.965004,"confidence":0.99611217,"punctuated_word":"$220","sentiment":"neutral","sentiment_score":-0.19594059884548187},{"word":"was","start":106.065,"end":106.385,"confidence":0.93299186,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.17635609209537506},{"word":"expensive","start":106.385,"end":106.885,"confidence":0.9988481,"punctuated_word":"expensive.","sentiment":"neutral","sentiment_score":-0.27013540267944336},{"word":"okay","start":115.172935,"end":115.57294,"confidence":0.82795024,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07320243120193481},{"word":"thank","start":115.57294,"end":115.812935,"confidence":0.9969645,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.1817949414253235},{"word":"you","start":115.812935,"end":116.312935,"confidence":0.99973154,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.18872188031673431},{"word":"okay","start":117.65294,"end":118.15294,"confidence":0.99096894,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1256011426448822},{"word":"thank","start":118.452934,"end":118.772934,"confidence":0.99820316,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3813612759113312},{"word":"you","start":118.772934,"end":119.09293,"confidence":0.9991307,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.40307289361953735},{"word":"bye","start":119.09293,"end":119.57294,"confidence":0.95864356,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.20249032974243164},{"word":"bye","start":119.57294,"end":119.65294,"confidence":0.9659823,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.11978616565465929},{"word":"bye","start":119.65294,"end":120.15294,"confidence":0.69221276,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.07571441680192947}],"paragraphs":{"transcript":"\nHi, Marie. It's Amanda. We just had a technician here, and he's left. And we are trying to get the Internet connected, and it is still not connecting He's at put power, so the router is talking to the modem, but we still are not connecting to the Internet. The NDT.\n\nNTD box. Yes. That's working now. Oh, okay. The router's new, and it's got three green lights and one red light.\n\nThe red light's the Internet. The red light's the Internet, but it's not. Do you I sent you a photo of it the other day. Do you it's it should be compatible because when I signed up to Airtel, it said which routers are compatible with the Linum Internet, and it was one that I bought. It's an what's this?\n\nWhat's it called, Cody? Archer AX 23. Archer AX 23. No. I bought it because the one that you guys were providing was $220 was expensive.\n\nOkay. Thank you. Okay. Thank you. Bye.\n\nBye. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Marie.","start":5.12,"end":6.02,"sentiment":"neutral","sentiment_score":0.1168457269668579},{"text":"It's Amanda.","start":6.24,"end":7.14,"sentiment":"neutral","sentiment_score":0.06269599497318268},{"text":"We just had a technician here, and he's left.","start":7.52,"end":9.76,"sentiment":"neutral","sentiment_score":-0.07186238736742073},{"text":"And we are trying to get the Internet connected, and it is still not connecting He's at put power, so the router is talking to the modem, but we still are not connecting to the Internet.","start":9.76,"end":19.625,"sentiment":"neutral","sentiment_score":-0.16042565471596187},{"text":"The NDT.","start":27.27,"end":28.09,"sentiment":"neutral","sentiment_score":-0.03250569198280573}],"sentiment":"neutral","sentiment_score":-0.12015711757190087,"num_words":51,"start":5.12,"end":28.09},{"sentences":[{"text":"NTD box.","start":30.79,"end":31.85,"sentiment":"neutral","sentiment_score":0.005135254934430122},{"text":"Yes.","start":32.07,"end":32.39,"sentiment":"neutral","sentiment_score":0.11909955739974976},{"text":"That's working now.","start":32.39,"end":33.53,"sentiment":"neutral","sentiment_score":0.17920547723770142},{"text":"Oh, okay.","start":50.945,"end":55.125,"sentiment":"neutral","sentiment_score":-0.06505515426397324},{"text":"The router's new, and it's got three green lights and one red light.","start":55.345,"end":59.75,"sentiment":"neutral","sentiment_score":-0.07977225746099766}],"sentiment":"neutral","sentiment_score":-0.023817293168533416,"num_words":21,"start":30.79,"end":59.75},{"sentences":[{"text":"The red light's the Internet.","start":59.75,"end":60.949997,"sentiment":"neutral","sentiment_score":-0.08437710255384445},{"text":"The red light's the Internet, but it's not.","start":60.949997,"end":62.969997,"sentiment":"neutral","sentiment_score":-0.08356012217700481},{"text":"Do you I sent you a photo of it the other day.","start":68.95,"end":71.59,"sentiment":"neutral","sentiment_score":-0.0022744989643494287},{"text":"Do you it's it should be compatible because when I signed up to Airtel, it said which routers are compatible with the Linum Internet, and it was one that I bought.","start":71.59,"end":85.805,"sentiment":"neutral","sentiment_score":0.036202261344559734},{"text":"It's an what's this?","start":85.805,"end":87.27,"sentiment":"neutral","sentiment_score":-0.014086287934333086}],"sentiment":"neutral","sentiment_score":-0.0008622587968905767,"num_words":60,"start":59.75,"end":87.27},{"sentences":[{"text":"What's it called, Cody?","start":87.27,"end":88.409996,"sentiment":"neutral","sentiment_score":-0.0037806855980306864},{"text":"Archer AX 23.","start":89.03,"end":91.21,"sentiment":"neutral","sentiment_score":-0.0031828430170814195},{"text":"Archer AX 23.","start":91.27,"end":92.89,"sentiment":"neutral","sentiment_score":-0.004887866632392009},{"text":"No.","start":99.585,"end":99.825005,"sentiment":"neutral","sentiment_score":-0.18672502040863037},{"text":"I bought it because the one that you guys were providing was $220 was expensive.","start":99.825005,"end":106.885,"sentiment":"neutral","sentiment_score":-0.21043822864691417}],"sentiment":"neutral","sentiment_score":-0.13010128159434176,"num_words":26,"start":87.27,"end":106.885},{"sentences":[{"text":"Okay.","start":115.172935,"end":115.57294,"sentiment":"neutral","sentiment_score":0.07320243120193481},{"text":"Thank you.","start":115.57294,"end":116.312935,"sentiment":"neutral","sentiment_score":0.1852584108710289},{"text":"Okay.","start":117.65294,"end":118.15294,"sentiment":"neutral","sentiment_score":0.1256011426448822},{"text":"Thank you.","start":118.452934,"end":119.09293,"sentiment":"positive","sentiment_score":0.39221708476543427},{"text":"Bye.","start":119.09293,"end":119.57294,"sentiment":"neutral","sentiment_score":0.20249032974243164}],"sentiment":"neutral","sentiment_score":0.222320699266025,"num_words":7,"start":115.172935,"end":119.57294},{"sentences":[{"text":"Bye.","start":119.57294,"end":119.65294,"sentiment":"neutral","sentiment_score":0.11978616565465929},{"text":"Bye.","start":119.65294,"end":120.15294,"sentiment":"neutral","sentiment_score":0.07571441680192947}],"sentiment":"neutral","sentiment_score":0.09775029122829437,"num_words":2,"start":119.57294,"end":120.15294}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airta.\n\nChannel 1: Hi,\n\nChannel 0: How can\n\nChannel 1: Marie.\n\nChannel 0: I\n\nChannel 1: It's Amanda.\n\nChannel 0: Mhmm?\n\nChannel 1: We just had a\n\nChannel 0: Mhmm.\n\nChannel 1: technician here, and he's left. And we are trying to get the Internet connected, and it is still not connecting He's at put power, so the router is talking to the modem, but we still are not connecting to the Internet.\n\nChannel 0: Okay. So is the NTT all good now? It's working now?\n\nChannel 1: The\n\nChannel 0: But the\n\nChannel 1: NDT.\n\nChannel 0: router is the NTT box.\n\nChannel 1: NTD box. Yes. That's working now.\n\nChannel 0: Okay. So I think there is something wrong with the router. Maybe if the router is faulty or the configuration, I'll just inform our back end team regarding this, then I'll get back to you. Might be we'll need to schedule a tech visit again under Airtel this time to configure\n\nChannel 1: Oh,\n\nChannel 0: the router and to change the router\n\nChannel 1: okay. The router's\n\nChannel 0: changing.\n\nChannel 1: new, and it's got three green lights and one red light. The red light's the Internet. The red\n\nChannel 0: Yeah.\n\nChannel 1: light's\n\nChannel 0: But\n\nChannel 1: the Internet, but\n\nChannel 0: yeah.\n\nChannel 1: it's not.\n\nChannel 0: But we we need to check it. Might be the router is not compatible with the service. That's why.\n\nChannel 1: Do you I sent you a photo of it the other day. Do you\n\nChannel 0: Mhmm.\n\nChannel 1: it's it should be compatible because when I signed up to Airtel, it said which routers are compatible with the Linum Internet, and it was one that I bought. It's an what's this? What's it called, Cody? Archer AX 23. Archer AX 23.\n\nChannel 0: Did you get the router outside or we provided the router?\n\nChannel 1: No. I bought it because the one that you guys were providing was $220 was\n\nChannel 0: Okay\n\nChannel 1: expensive.\n\nChannel 0: then. Yeah. I understand. I'll yeah. I'll just coordinate this one to the back end team, then I'll get back to you.\n\nChannel 1: Okay.\n\nChannel 0: I already\n\nChannel 1: Thank\n\nChannel 0: noted\n\nChannel 1: you.\n\nChannel 0: all the details. Okay\n\nChannel 1: Okay.\n\nChannel 0: then.\n\nChannel 1: Thank\n\nChannel 0: Thank\n\nChannel 1: you.\n\nChannel 0: you.\n\nChannel 1: Bye.\n\nChannel 0: Bye.\n\nChannel 1: Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.08,"sentiment":"neutral","sentiment_score":0.11302976310253143},{"text":"Good afternoon.","start":2.08,"end":2.82,"sentiment":"neutral","sentiment_score":0.2703739255666733},{"text":"This is Maureen from Airta.","start":2.96,"end":4.66,"sentiment":"neutral","sentiment_score":0.22929925918579103}],"sentiment":"neutral","sentiment_score":0.22503423877060413,"channel":0,"num_words":8,"start":1.68,"end":4.66},{"sentences":[{"text":"Hi,","start":5.12,"end":5.52,"sentiment":"neutral","sentiment_score":0.11974640190601347}],"sentiment":"neutral","sentiment_score":0.11974640190601347,"channel":1,"num_words":1,"start":5.12,"end":5.52},{"sentences":[{"text":"How can","start":5.2,"end":5.6,"sentiment":"neutral","sentiment_score":0.10809918120503426}],"sentiment":"neutral","sentiment_score":0.10809918120503426,"channel":0,"num_words":2,"start":5.2,"end":5.6},{"sentences":[{"text":"Marie.","start":5.52,"end":6.02,"sentiment":"neutral","sentiment_score":0.11394505202770232}],"sentiment":"neutral","sentiment_score":0.11394505202770232,"channel":1,"num_words":1,"start":5.52,"end":6.02},{"sentences":[{"text":"I","start":5.6,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.0777287408709526}],"sentiment":"neutral","sentiment_score":0.0777287408709526,"channel":0,"num_words":1,"start":5.6,"end":5.7599998},{"sentences":[{"text":"It's Amanda.","start":6.24,"end":7.14,"sentiment":"neutral","sentiment_score":0.06269599497318268}],"sentiment":"neutral","sentiment_score":0.06269599497318268,"channel":1,"num_words":2,"start":6.24,"end":7.14},{"sentences":[{"text":"Mhmm?","start":6.72,"end":7.22,"sentiment":"neutral","sentiment_score":0.01691548526287079}],"sentiment":"neutral","sentiment_score":0.01691548526287079,"channel":0,"num_words":1,"start":6.72,"end":7.22},{"sentences":[{"text":"We just had a","start":7.52,"end":8.32,"sentiment":"neutral","sentiment_score":-0.10019436664879322}],"sentiment":"neutral","sentiment_score":-0.10019436664879322,"channel":1,"num_words":4,"start":7.52,"end":8.32},{"sentences":[{"text":"Mhmm.","start":8.24,"end":8.74,"sentiment":"neutral","sentiment_score":-0.07821382582187653}],"sentiment":"neutral","sentiment_score":-0.07821382582187653,"channel":0,"num_words":1,"start":8.24,"end":8.74},{"sentences":[{"text":"technician here, and he's left.","start":8.32,"end":9.76,"sentiment":"neutral","sentiment_score":-0.04919680394232273},{"text":"And we are trying to get the Internet connected, and it is still not connecting He's at put power, so the router is talking to the modem, but we still are not connecting to the Internet.","start":9.76,"end":19.625,"sentiment":"neutral","sentiment_score":-0.16042565471596187}],"sentiment":"neutral","sentiment_score":-0.14686116071917663,"channel":1,"num_words":41,"start":8.32,"end":19.625},{"sentences":[{"text":"Okay.","start":21.895,"end":22.395,"sentiment":"neutral","sentiment_score":0.03694045543670654},{"text":"So is the NTT all good now?","start":22.455,"end":25.895,"sentiment":"neutral","sentiment_score":0.1271581208067281},{"text":"It's working now?","start":25.895,"end":26.955,"sentiment":"neutral","sentiment_score":0.09966395298639934}],"sentiment":"neutral","sentiment_score":0.11145810545845465,"channel":0,"num_words":11,"start":21.895,"end":26.955},{"sentences":[{"text":"The","start":27.27,"end":27.59,"sentiment":"neutral","sentiment_score":-0.022104104980826374}],"sentiment":"neutral","sentiment_score":-0.022104104980826374,"channel":1,"num_words":1,"start":27.27,"end":27.59},{"sentences":[{"text":"But the","start":27.335,"end":27.815,"sentiment":"neutral","sentiment_score":-0.039217857643961906}],"sentiment":"neutral","sentiment_score":-0.039217857643961906,"channel":0,"num_words":2,"start":27.335,"end":27.815},{"sentences":[{"text":"NDT.","start":27.59,"end":28.09,"sentiment":"neutral","sentiment_score":-0.04290727898478508}],"sentiment":"neutral","sentiment_score":-0.04290727898478508,"channel":1,"num_words":1,"start":27.59,"end":28.09},{"sentences":[{"text":"router is the NTT box.","start":27.815,"end":30.18,"sentiment":"neutral","sentiment_score":-0.04360728450119496}],"sentiment":"neutral","sentiment_score":-0.04360728450119496,"channel":0,"num_words":5,"start":27.815,"end":30.18},{"sentences":[{"text":"NTD box.","start":30.79,"end":31.85,"sentiment":"neutral","sentiment_score":0.005135254934430122},{"text":"Yes.","start":32.07,"end":32.39,"sentiment":"neutral","sentiment_score":0.11909955739974976},{"text":"That's working now.","start":32.39,"end":33.53,"sentiment":"neutral","sentiment_score":0.17920547723770142}],"sentiment":"neutral","sentiment_score":0.11116441649695237,"channel":1,"num_words":6,"start":30.79,"end":33.53},{"sentences":[{"text":"Okay.","start":34.34,"end":34.82,"sentiment":"neutral","sentiment_score":0.008696572855114937},{"text":"So I think there is something wrong with the router.","start":34.82,"end":37.48,"sentiment":"neutral","sentiment_score":-0.29094125255942344},{"text":"Maybe if the router is faulty or the configuration, I'll just inform our back end team regarding this, then I'll get back to you.","start":37.94,"end":45.405,"sentiment":"neutral","sentiment_score":-0.2246079876398047},{"text":"Might be we'll need to schedule a tech visit again under Airtel this time to configure","start":45.645,"end":51.164997,"sentiment":"neutral","sentiment_score":-0.0673346440307796}],"sentiment":"neutral","sentiment_score":-0.183699254129155,"channel":0,"num_words":51,"start":34.34,"end":51.164997},{"sentences":[{"text":"Oh,","start":50.945,"end":51.445,"sentiment":"neutral","sentiment_score":-0.0829167515039444}],"sentiment":"neutral","sentiment_score":-0.0829167515039444,"channel":1,"num_words":1,"start":50.945,"end":51.445},{"sentences":[{"text":"the router and to change the router","start":51.164997,"end":54.785,"sentiment":"neutral","sentiment_score":-0.08767151619706835}],"sentiment":"neutral","sentiment_score":-0.08767151619706835,"channel":0,"num_words":7,"start":51.164997,"end":54.785},{"sentences":[{"text":"okay.","start":54.625,"end":55.125,"sentiment":"neutral","sentiment_score":-0.047193557024002075},{"text":"The router's","start":55.345,"end":56.005,"sentiment":"neutral","sentiment_score":-0.08730858564376831}],"sentiment":"neutral","sentiment_score":-0.07393690943717957,"channel":1,"num_words":3,"start":54.625,"end":56.005},{"sentences":[{"text":"changing.","start":55.885,"end":56.385,"sentiment":"neutral","sentiment_score":-0.08541157841682434}],"sentiment":"neutral","sentiment_score":-0.08541157841682434,"channel":0,"num_words":1,"start":55.885,"end":56.385},{"sentences":[{"text":"new, and it's got three green lights and one red light.","start":56.145,"end":59.75,"sentiment":"neutral","sentiment_score":-0.07840201597322118},{"text":"The red light's the Internet.","start":59.75,"end":60.949997,"sentiment":"neutral","sentiment_score":-0.08437710255384445},{"text":"The red","start":60.949997,"end":61.19,"sentiment":"neutral","sentiment_score":-0.053000666201114655}],"sentiment":"neutral","sentiment_score":-0.0772393900487158,"channel":1,"num_words":18,"start":56.145,"end":61.19},{"sentences":[{"text":"Yeah.","start":61.09,"end":61.33,"sentiment":"neutral","sentiment_score":-0.05945465341210365}],"sentiment":"neutral","sentiment_score":-0.05945465341210365,"channel":0,"num_words":1,"start":61.09,"end":61.33},{"sentences":[{"text":"light's","start":61.19,"end":61.589996,"sentiment":"neutral","sentiment_score":-0.05448036640882492}],"sentiment":"neutral","sentiment_score":-0.05448036640882492,"channel":1,"num_words":1,"start":61.19,"end":61.589996},{"sentences":[{"text":"But","start":61.33,"end":61.83,"sentiment":"neutral","sentiment_score":-0.07520952075719833}],"sentiment":"neutral","sentiment_score":-0.07520952075719833,"channel":0,"num_words":1,"start":61.33,"end":61.83},{"sentences":[{"text":"the Internet, but","start":61.589996,"end":62.23,"sentiment":"neutral","sentiment_score":-0.09274066736300786}],"sentiment":"neutral","sentiment_score":-0.09274066736300786,"channel":1,"num_words":3,"start":61.589996,"end":62.23},{"sentences":[{"text":"yeah.","start":62.21,"end":62.71,"sentiment":"neutral","sentiment_score":-0.11480879783630372}],"sentiment":"neutral","sentiment_score":-0.11480879783630372,"channel":0,"num_words":1,"start":62.21,"end":62.71},{"sentences":[{"text":"it's not.","start":62.23,"end":62.969997,"sentiment":"neutral","sentiment_score":-0.11488863825798035}],"sentiment":"neutral","sentiment_score":-0.11488863825798035,"channel":1,"num_words":2,"start":62.23,"end":62.969997},{"sentences":[{"text":"But we we need to check it.","start":62.85,"end":64.93,"sentiment":"neutral","sentiment_score":-0.13487471640110016},{"text":"Might be the router is not compatible with the service.","start":64.93,"end":67.89,"sentiment":"neutral","sentiment_score":-0.2979337587952614},{"text":"That's why.","start":67.89,"end":68.63,"sentiment":"neutral","sentiment_score":-0.18105214834213257}],"sentiment":"neutral","sentiment_score":-0.22555604733918844,"channel":0,"num_words":19,"start":62.85,"end":68.63},{"sentences":[{"text":"Do you I sent you a photo of it the other day.","start":68.95,"end":71.59,"sentiment":"neutral","sentiment_score":-0.0022744989643494287},{"text":"Do you","start":71.59,"end":72.285,"sentiment":"neutral","sentiment_score":0.02403845079243183}],"sentiment":"neutral","sentiment_score":0.0014844938580478944,"channel":1,"num_words":14,"start":68.95,"end":72.285},{"sentences":[{"text":"Mhmm.","start":72.45,"end":72.95,"sentiment":"neutral","sentiment_score":0.0310736745595932}],"sentiment":"neutral","sentiment_score":0.0310736745595932,"channel":0,"num_words":1,"start":72.45,"end":72.95},{"sentences":[{"text":"it's it should be compatible because when I signed up to Airtel, it said which routers are compatible with the Linum Internet, and it was one that I bought.","start":73.805,"end":85.805,"sentiment":"neutral","sentiment_score":0.03704114483091338},{"text":"It's an what's this?","start":85.805,"end":87.27,"sentiment":"neutral","sentiment_score":-0.014086287934333086},{"text":"What's it called, Cody?","start":87.27,"end":88.409996,"sentiment":"neutral","sentiment_score":-0.0037806855980306864},{"text":"Archer AX 23.","start":89.03,"end":91.21,"sentiment":"neutral","sentiment_score":-0.0031828430170814195},{"text":"Archer AX 23.","start":91.27,"end":92.89,"sentiment":"neutral","sentiment_score":-0.004887866632392009}],"sentiment":"neutral","sentiment_score":0.02275612039578169,"channel":1,"num_words":43,"start":73.805,"end":92.89},{"sentences":[{"text":"Did you get the router outside or we provided the router?","start":95.2,"end":99.14,"sentiment":"neutral","sentiment_score":-0.024924558333375237}],"sentiment":"neutral","sentiment_score":-0.024924558333375237,"channel":0,"num_words":11,"start":95.2,"end":99.14},{"sentences":[{"text":"No.","start":99.585,"end":99.825005,"sentiment":"neutral","sentiment_score":-0.18672502040863037},{"text":"I bought it because the one that you guys were providing was $220 was","start":99.825005,"end":106.385,"sentiment":"neutral","sentiment_score":-0.2061741447874478}],"sentiment":"neutral","sentiment_score":-0.20487753649552662,"channel":1,"num_words":15,"start":99.585,"end":106.385},{"sentences":[{"text":"Okay","start":106.335,"end":106.735,"sentiment":"neutral","sentiment_score":-0.3103443384170532}],"sentiment":"neutral","sentiment_score":-0.3103443384170532,"channel":0,"num_words":1,"start":106.335,"end":106.735},{"sentences":[{"text":"expensive.","start":106.385,"end":106.885,"sentiment":"neutral","sentiment_score":-0.27013540267944336}],"sentiment":"neutral","sentiment_score":-0.27013540267944336,"channel":1,"num_words":1,"start":106.385,"end":106.885},{"sentences":[{"text":"then.","start":106.735,"end":107.235,"sentiment":"neutral","sentiment_score":-0.1722639799118042},{"text":"Yeah.","start":107.855,"end":108.175,"sentiment":"neutral","sentiment_score":-0.06170191988348961},{"text":"I understand.","start":108.175,"end":108.915,"sentiment":"neutral","sentiment_score":-0.037535689771175385},{"text":"I'll yeah.","start":109.695,"end":110.335,"sentiment":"neutral","sentiment_score":0.010319410357624292},{"text":"I'll just coordinate this one to the back end team, then I'll get back to you.","start":110.335,"end":115.075005,"sentiment":"neutral","sentiment_score":0.01944385445676744}],"sentiment":"neutral","sentiment_score":0.001031964212994684,"channel":0,"num_words":22,"start":106.735,"end":115.075005},{"sentences":[{"text":"Okay.","start":115.172935,"end":115.57294,"sentiment":"neutral","sentiment_score":0.07320243120193481}],"sentiment":"neutral","sentiment_score":0.07320243120193481,"channel":1,"num_words":1,"start":115.172935,"end":115.57294},{"sentences":[{"text":"I already","start":115.48288,"end":115.80288,"sentiment":"neutral","sentiment_score":0.08714039623737335}],"sentiment":"neutral","sentiment_score":0.08714039623737335,"channel":0,"num_words":2,"start":115.48288,"end":115.80288},{"sentences":[{"text":"Thank","start":115.57294,"end":115.812935,"sentiment":"neutral","sentiment_score":0.1817949414253235}],"sentiment":"neutral","sentiment_score":0.1817949414253235,"channel":1,"num_words":1,"start":115.57294,"end":115.812935},{"sentences":[{"text":"noted","start":115.80288,"end":116.30288,"sentiment":"neutral","sentiment_score":0.2126012146472931}],"sentiment":"neutral","sentiment_score":0.2126012146472931,"channel":0,"num_words":1,"start":115.80288,"end":116.30288},{"sentences":[{"text":"you.","start":115.812935,"end":116.312935,"sentiment":"neutral","sentiment_score":0.18872188031673431}],"sentiment":"neutral","sentiment_score":0.18872188031673431,"channel":1,"num_words":1,"start":115.812935,"end":116.312935},{"sentences":[{"text":"all the details.","start":116.44288,"end":117.34288,"sentiment":"neutral","sentiment_score":0.17779632409413657},{"text":"Okay","start":117.48288,"end":117.72288,"sentiment":"neutral","sentiment_score":0.10002191364765169}],"sentiment":"neutral","sentiment_score":0.15835272148251534,"channel":0,"num_words":4,"start":116.44288,"end":117.72288},{"sentences":[{"text":"Okay.","start":117.65294,"end":118.15294,"sentiment":"neutral","sentiment_score":0.1256011426448822}],"sentiment":"neutral","sentiment_score":0.1256011426448822,"channel":1,"num_words":1,"start":117.65294,"end":118.15294},{"sentences":[{"text":"then.","start":117.72288,"end":118.22288,"sentiment":"neutral","sentiment_score":0.17844465374946594}],"sentiment":"neutral","sentiment_score":0.17844465374946594,"channel":0,"num_words":1,"start":117.72288,"end":118.22288},{"sentences":[{"text":"Thank","start":118.452934,"end":118.772934,"sentiment":"positive","sentiment_score":0.3813612759113312}],"sentiment":"positive","sentiment_score":0.3813612759113312,"channel":1,"num_words":1,"start":118.452934,"end":118.772934},{"sentences":[{"text":"Thank","start":118.52288,"end":118.84288,"sentiment":"positive","sentiment_score":0.4186156690120697}],"sentiment":"positive","sentiment_score":0.4186156690120697,"channel":0,"num_words":1,"start":118.52288,"end":118.84288},{"sentences":[{"text":"you.","start":118.772934,"end":119.09293,"sentiment":"positive","sentiment_score":0.40307289361953735}],"sentiment":"positive","sentiment_score":0.40307289361953735,"channel":1,"num_words":1,"start":118.772934,"end":119.09293},{"sentences":[{"text":"you.","start":118.84288,"end":119.16288,"sentiment":"neutral","sentiment_score":0.28682851791381836}],"sentiment":"neutral","sentiment_score":0.28682851791381836,"channel":0,"num_words":1,"start":118.84288,"end":119.16288},{"sentences":[{"text":"Bye.","start":119.09293,"end":119.57294,"sentiment":"neutral","sentiment_score":0.20249032974243164}],"sentiment":"neutral","sentiment_score":0.20249032974243164,"channel":1,"num_words":1,"start":119.09293,"end":119.57294},{"sentences":[{"text":"Bye.","start":119.16288,"end":119.66288,"sentiment":"neutral","sentiment_score":0.1382049322128296}],"sentiment":"neutral","sentiment_score":0.1382049322128296,"channel":0,"num_words":1,"start":119.16288,"end":119.66288},{"sentences":[{"text":"Bye.","start":119.57294,"end":119.65294,"sentiment":"neutral","sentiment_score":0.11978616565465929},{"text":"Bye.","start":119.65294,"end":120.15294,"sentiment":"neutral","sentiment_score":0.07571441680192947}],"sentiment":"neutral","sentiment_score":0.09775029122829437,"channel":1,"num_words":2,"start":119.57294,"end":120.15294}]},"summary":{"result":"success","short":"A customer named Marie from Airta calls an agent named Maureen to report that a technician left and they are unable to connect to the internet. The technician is experiencing problems with the router and may not be compatible with Airtel's service. The agent will coordinate with the back end team to resolve the issue and will get back to Marie."},"intents":{"segments":[{"text":"So I think there is something wrong with the router. Maybe if the router is faulty or the configuration, I'll just inform our back end team regarding this, then I'll get back to you.","start_word":89,"end_word":122,"intents":[{"intent":"Fix router configuration","confidence_score":0.38821495}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Airta. Hi, How can Marie. I It's Amanda. Mhmm? We just had a Mhmm. technician here, and he's left. And we are trying to get the Internet connected, and it is still not connecting He's at put power, so the router is talking to the modem, but we still are not connecting to the Internet. Okay. So is the NTT all good now? It's working now? The But the NDT. router is the NTT box. NTD box. Yes. That's working now. Okay. So I think there is something wrong with the router. Maybe if the router is faulty or the configuration, I'll just inform our back end team regarding this, then I'll get back to you. Might be we'll need to schedule a tech visit again under Airtel this time to configure Oh, the router and to change the router okay. The router's changing. new, and it's got three green lights and one red light. The red light's the Internet. The red Yeah. light's But the Internet, but yeah. it's not. But we we need to check it. Might be the router is not compatible with the service. That's why. Do you I sent you a photo of it the other day. Do you Mhmm. it's it should be compatible because when I signed up to Airtel, it said which routers are compatible with the Linum Internet, and it was one that I bought. It's an what's this? What's it called, Cody? Archer AX 23. Archer AX 23. Did you get the router outside or we provided the router? No. I bought it because the one that you guys were providing was $220 was Okay expensive. then. Yeah. I understand. I'll yeah. I'll just coordinate this one to the back end team, then I'll get back to you. Okay. I already Thank noted you. all the details. Okay Okay. then.","start_word":0,"end_word":316,"sentiment":"neutral","sentiment_score":-0.05228140577673912},{"text":"Thank Thank you.","start_word":317,"end_word":319,"sentiment":"positive","sentiment_score":0.4015306830406189},{"text":"you. Bye. Bye. Bye. Bye.","start_word":320,"end_word":324,"sentiment":"neutral","sentiment_score":0.16134344041347504}],"average":{"sentiment":"neutral","sentiment_score":-0.04209921319605941}}}}