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Sudhir. My name is Mary from Airtel, and I'm ringing up regarding our conversation earlier regarding with your invoice. Yeah. Sudhir, hi. My name is Mary.\n\nI spoke with you earlier. I'm calling from Airedale. Yes. Sudhir, for this one, I actually reviewed your invoice. And since this is an automated generate...\n\nIt was auto... Generated by that system automatically. For the meantime, the invoice will show on your account, but please disregard the amount $159.19. Okay? You just had to pay your current bill for $79.95.\n\nYeah. There was an error with our system. However, if... What's gonna happen is that I will generate a new invoice with a a $79.95. You just have to use that invoice for you to pay so that we can make a partial payment for the $159 and 19¢.\n\nAlright? No worries, sir, dear. Everything everything else for you. Anything else I can help you with? Thank you so much, sir.\n\nNo worries. Have a great day ahead. Goodbye for now.","paragraphs":[{"sentences":[{"text":"Hello, Sudhir.","start":6.3999996,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.04742743447422981},{"text":"My name is Mary from Airtel, and I'm ringing up regarding our conversation earlier regarding with your invoice.","start":7.2799997,"end":14.099999,"sentiment":"neutral","sentiment_score":0.0426448749171363},{"text":"Yeah.","start":18.365,"end":18.685,"sentiment":"neutral","sentiment_score":0.03261107951402664},{"text":"Sudhir, hi.","start":18.685,"end":19.325,"sentiment":"neutral","sentiment_score":0.03612745739519596},{"text":"My name is Mary.","start":19.325,"end":19.965,"sentiment":"neutral","sentiment_score":0.03656099084764719}],"sentiment":"neutral","sentiment_score":0.041243428709330385,"num_words":27,"start":6.3999996,"end":19.965},{"sentences":[{"text":"I spoke with you earlier.","start":19.965,"end":21.244999,"sentiment":"neutral","sentiment_score":0.04100373387336731},{"text":"I'm calling from Airedale.","start":21.244999,"end":22.465,"sentiment":"neutral","sentiment_score":0.03839202504605055},{"text":"Yes.","start":25.325,"end":25.825,"sentiment":"neutral","sentiment_score":0.043194178491830826},{"text":"Sudhir, for this one, I actually reviewed your invoice.","start":26.045,"end":29.105,"sentiment":"neutral","sentiment_score":0.016587143143018086},{"text":"And since this is an automated generate...","start":29.37,"end":33.15,"sentiment":"neutral","sentiment_score":-0.010704682341643743}],"sentiment":"neutral","sentiment_score":0.018312786920712545,"num_words":26,"start":19.965,"end":33.15},{"sentences":[{"text":"It was auto...","start":33.45,"end":34.59,"sentiment":"neutral","sentiment_score":-0.031052968154350918},{"text":"Generated by that system automatically.","start":34.97,"end":36.91,"sentiment":"neutral","sentiment_score":-0.021221566200256347},{"text":"For the meantime, the invoice will show on your account, but please disregard the amount $159.19.","start":37.77,"end":47.975002,"sentiment":"neutral","sentiment_score":-0.029547773418016732},{"text":"Okay?","start":47.975002,"end":48.475002,"sentiment":"neutral","sentiment_score":-0.009229658171534538},{"text":"You just had to pay your current bill for $79.95.","start":48.855,"end":54.075,"sentiment":"neutral","sentiment_score":-0.06196080576628447}],"sentiment":"neutral","sentiment_score":-0.037167680742485186,"num_words":35,"start":33.45,"end":54.075},{"sentences":[{"text":"Yeah.","start":59.100002,"end":59.34,"sentiment":"neutral","sentiment_score":-0.10348968207836153},{"text":"There was an error with our system.","start":59.34,"end":63.84,"sentiment":"neutral","sentiment_score":-0.20537168745483672},{"text":"However, if...","start":64.3,"end":65.6,"sentiment":"neutral","sentiment_score":-0.04865976423025131},{"text":"What's gonna happen is that I will generate a new invoice with a a $79.95.","start":67.98,"end":75.215,"sentiment":"neutral","sentiment_score":-0.061698066691557564},{"text":"You just have to use that invoice for you to pay so that we can make a partial payment for the $159 and 19¢.","start":75.515,"end":85.115,"sentiment":"neutral","sentiment_score":-0.02895796258488427}],"sentiment":"neutral","sentiment_score":-0.06728989921975881,"num_words":49,"start":59.100002,"end":85.115},{"sentences":[{"text":"Alright?","start":85.115,"end":85.615,"sentiment":"neutral","sentiment_score":0.0224008709192276},{"text":"No worries, sir, dear.","start":88.29,"end":89.57,"sentiment":"neutral","sentiment_score":0.1148973498493433},{"text":"Everything everything else for you.","start":89.57,"end":91.17,"sentiment":"neutral","sentiment_score":0.15512940287590027},{"text":"Anything else I can help you with?","start":91.17,"end":92.630005,"sentiment":"neutral","sentiment_score":0.1031001742397036},{"text":"Thank you so much, sir.","start":94.770004,"end":95.97,"sentiment":"positive","sentiment_score":0.47398634552955626}],"sentiment":"neutral","sentiment_score":0.19769410145553676,"num_words":22,"start":85.115,"end":95.97},{"sentences":[{"text":"No worries.","start":95.97,"end":96.53,"sentiment":"positive","sentiment_score":0.3741808384656906},{"text":"Have a great day ahead.","start":96.53,"end":97.41,"sentiment":"positive","sentiment_score":0.5287240982055664},{"text":"Goodbye for now.","start":97.41,"end":98.47,"sentiment":"neutral","sentiment_score":0.14460734526316324}],"sentiment":"positive","sentiment_score":0.3825804203748703,"num_words":10,"start":95.97,"end":98.47}]}}]},{"alternatives":[{"transcript":"Hi. 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If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hello, Sudhir. My name is Mary from Airtel, and I'm ringing up regarding our conversation earlier regarding with your invoice.\n\nChannel 1: Hello? Sudhir speaking?\n\nChannel 0: Yeah. Sudhir, hi. My name is Mary. I spoke with you earlier. I'm calling from Airedale.\n\nChannel 1: Okay. Yeah.\n\nChannel 0: Yes. Sudhir, for this one, I actually reviewed your invoice. And since this is an automated generate... It was auto... Generated by that system automatically.\n\nFor the meantime, the invoice will show on your account, but please disregard the amount $159.19. Okay? You\n\nChannel 1: Yes.\n\nChannel 0: just had to pay your current bill for $79.95.\n\nChannel 1: Yep. How it happened? Like...\n\nChannel 0: Yeah. There was an error with our\n\nChannel 1: System. Yeah. Okay.\n\nChannel 0: system. However, if... What's gonna happen is that I will generate a new invoice with a a $79.95. 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much, sir.","start":95.17,"end":95.97,"sentiment":"positive","sentiment_score":0.41300514340400696},{"text":"No worries.","start":95.97,"end":96.53,"sentiment":"positive","sentiment_score":0.3741808384656906},{"text":"Have a great day ahead.","start":96.53,"end":97.41,"sentiment":"positive","sentiment_score":0.5287240982055664},{"text":"Goodbye for now.","start":97.41,"end":98.47,"sentiment":"neutral","sentiment_score":0.14460734526316324}],"sentiment":"positive","sentiment_score":0.38960151030467105,"channel":0,"num_words":13,"start":95.17,"end":98.47}]},"summary":{"result":"success","short":"Mary from Airtel calls Sudhir regarding an invoice and informs him that she has reviewed his invoice and that he will receive a new one with a partial payment of $159.19. She tells him that there was an error with the system and that he will need to use the new invoice to make a partial payment. Mary assures Sudhir that everything is okay and offers further assistance before ending the call."},"intents":{"segments":[{"text":"My name is Mary from Airtel, and I'm ringing up regarding our conversation earlier regarding with your invoice. Hello?","start_word":19,"end_word":37,"intents":[{"intent":"Resolve billing issue","confidence_score":0.025601875}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hello, Sudhir. My name is Mary from Airtel, and I'm ringing up regarding our conversation earlier regarding with your invoice. Hello? Sudhir speaking? Yeah. Sudhir, hi. My name is Mary. I spoke with you earlier. I'm calling from Airedale. Okay. Yeah. Yes. Sudhir, for this one, I actually reviewed your invoice. And since this is an automated generate... It was auto... Generated by that system automatically. For the meantime, the invoice will show on your account, but please disregard the amount $159.19. Okay? You Yes. just had to pay your current bill for $79.95. Yep. How it happened? Like... Yeah. There was an error with our System. Yeah. Okay. system. However, if... What's gonna happen is that I will generate a new invoice with a a $79.95. You just Okay. have to use that invoice for you to pay so that we can make a partial payment for the $159 and 19<unk>. Alright? Okay. No worries.","start_word":0,"end_word":174,"sentiment":"neutral","sentiment_score":-0.012291246093809605},{"text":"Thank you so much.","start_word":174,"end_word":178,"sentiment":"positive","sentiment_score":0.3812973201274872},{"text":"Thank No you. worries, sir, dear. Everything everything else for you. Anything else I can help you with? No. All good for today.","start_word":178,"end_word":201,"sentiment":"neutral","sentiment_score":0.13786563277244568},{"text":"Thank you so much. Thank you for Thank your you help. so much, sir.","start_word":201,"end_word":215,"sentiment":"positive","sentiment_score":0.444231778383255},{"text":"No worries.","start_word":215,"end_word":217,"sentiment":"neutral","sentiment_score":0.3201516270637512},{"text":"Have a great day ahead.","start_word":217,"end_word":222,"sentiment":"positive","sentiment_score":0.5426778793334961},{"text":"Goodbye for now.","start_word":222,"end_word":225,"sentiment":"neutral","sentiment_score":0.19180206954479215}],"average":{"sentiment":"neutral","sentiment_score":0.054232126400794514}}}}