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I just had a couple of questions to run by you. We've had some developments. It's taking longer than we had like, but it's still moving in the right direction. First, couple of questions I wanna ask. You and Jake, are you technically in the oil and gas industry or mining? Oil and gas? Beautiful. For some reason, that actually makes a difference. Yeah. I know. It's it's strange. With your role, so both of you have been rated as what we call heavy manual labor. Yeah. So what we're looking at, Morgan and myself at the moment, he's just speaking to some insurance companies and some underwriters to see if, potentially, we can actually get those insurance premiums down. So to clarify, can you tell me probably what on a daily basis, considering you and Jake have pretty much the same job. Is that right? Just confirming. Yeah. What what would you say what type of machinery do you use? Sorry to rehash this, but just so we can make sure we don't go in the wrong direction. Or equipment. Yep. Oh, wow. Okay. That's it. Beautiful. Alright. So and then how much of the time is on field versus office? Fifty fifty? Sixty forty. So 60 being office or field? Field. And yeah. So the most so most of it's driving to the site using the ultrasound machine and then heading back. Yep. Would you consider the role to be light manual? Yep. Beautiful. That's absolutely. Yeah. Yep. Yep. And that could be possibly also because Jake was doing painting before confirming. Is he still yeah. Yep. Yeah. And I thought so from our last conversation. Definitely no painting anymore. Alright. Alright. Beautiful. We think that we can potentially get the premiums down a fair bit based on that, which is a great outcome. Then now with the sorry? Oh, okay. No. You're with the exclusion, OnePath has now come back to us and said that they will review it. We're still looking at other companies. However, what they've all asked, and I am so sorry to ask this. I don't like doing this. Right. And it's they have all asked if you have access at all to your sister's test results or anything that yep. Okay. Yep. Okay. Alright. Yep. Okay. That's that's absolutely fine. I'm just trying to think how we navigate that. Is there would your GP have on record that you were tested because your sister was diagnosed well, it was found that she had that gene, or what? Do you need to know what particular gene? Yep. Mhmm. Absolutely. Yep. Okay. Yep. Yep. Okay. So you don't know if your sister had the BRCA gene? That's why. Yep. Okay. Okay. Alright. Alright. Well, let's leave it with me. We'll see what we can do. Yeah. Hopefully, we can get it removed with one part. But, again, we're reviewing premiums elsewhere, and some companies are more favorable to your test. So we're going we're still working with them. I haven't forgotten about you. It's just the both of you. It's just a little bit more complicated trying to navigate, finding out who will come to the party versus who won't. So we're still working in the background on it, but just to let you know. Okay? Oh, beautiful. Okay. Well, enjoy your one week instead of two, and hopefully hopefully, next time we speak, I can actually give you some confirmation. Thanks, Tamara. Enjoy your day. 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Tamara. How are you? Oh, that's okay. That's absolutely fine. Are you on your way home or on your way to work?\n\nOh, nice. Two weeks. Is it two weeks at home? One. Oh.\n\nOh. Oh. I just had a couple of questions to run by you. We've had some developments. It's taking longer than we had like, but it's still moving in the right direction.\n\nFirst, couple of questions I wanna ask. You and Jake, are you technically in the oil and gas industry or mining? Oil and gas? Beautiful. For some reason, that actually makes a difference.\n\nYeah. I know. It's it's strange. With your role, so both of you have been rated as what we call heavy manual labor. Yeah.\n\nSo what we're looking at, Morgan and myself at the moment, he's just speaking to some insurance companies and some underwriters to see if, potentially, we can actually get those insurance premiums down. So to clarify, can you tell me probably what on a daily basis, considering you and Jake have pretty much the same job. Is that right? Just confirming. Yeah.\n\nWhat what would you say what type of machinery do you use? Sorry to rehash this, but just so we can make sure we don't go in the wrong direction. Or equipment. Yep. Oh, wow.\n\nOkay. That's it. Beautiful. Alright. So and then how much of the time is on field versus office?\n\nFifty fifty? Sixty forty. So 60 being office or field? Field. And yeah.\n\nSo the most so most of it's driving to the site using the ultrasound machine and then heading back. Yep. Would you consider the role to be light manual? Yep. Beautiful.\n\nThat's absolutely. Yeah. Yep. Yep. And that could be possibly also because Jake was doing painting before confirming.\n\nIs he still yeah. Yep. Yeah. And I thought so from our last conversation. Definitely no painting anymore.\n\nAlright. Alright. Beautiful. We think that we can potentially get the premiums down a fair bit based on that, which is a great outcome. Then now with the sorry?\n\nOh, okay. No. You're with the exclusion, OnePath has now come back to us and said that they will review it. We're still looking at other companies. However, what they've all asked, and I am so sorry to ask this.\n\nI don't like doing this. Right. And it's they have all asked if you have access at all to your sister's test results or anything that yep. Okay. Yep.\n\nOkay. Alright. Yep. Okay. That's that's absolutely fine.\n\nI'm just trying to think how we navigate that. Is there would your GP have on record that you were tested because your sister was diagnosed well, it was found that she had that gene, or what? Do you need to know what particular gene? Yep. Mhmm.\n\nAbsolutely. Yep. Okay. Yep. Yep.\n\nOkay. So you don't know if your sister had the BRCA gene? That's why. Yep. Okay.\n\nOkay. Alright. Alright. Well, let's leave it with me. We'll see what we can do.\n\nYeah. Hopefully, we can get it removed with one part. But, again, we're reviewing premiums elsewhere, and some companies are more favorable to your test. So we're going we're still working with them. I haven't forgotten about you.\n\nIt's just the both of you. It's just a little bit more complicated trying to navigate, finding out who will come to the party versus who won't. So we're still working in the background on it, but just to let you know. Okay? Oh, beautiful.\n\nOkay. Well, enjoy your one week instead of two, and hopefully hopefully, next time we speak, I can actually give you some confirmation. Thanks, Tamara. Enjoy your day. Bye.","paragraphs":[{"sentences":[{"text":"Hey, Tamara.","start":1.92,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.12285488098859787},{"text":"How are you?","start":2.6399999,"end":3.62,"sentiment":"neutral","sentiment_score":0.1628665973742803},{"text":"Oh, that's okay.","start":6.64,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.058096866899480425},{"text":"That's absolutely fine.","start":7.7599998,"end":8.88,"sentiment":"positive","sentiment_score":0.38325995206832886},{"text":"Are you on your way home or on your way to work?","start":8.88,"end":10.98,"sentiment":"neutral","sentiment_score":0.05760490444178382}],"sentiment":"neutral","sentiment_score":0.11954951583934219,"num_words":23,"start":1.92,"end":10.98},{"sentences":[{"text":"Oh, nice.","start":12.88,"end":14.179999,"sentiment":"neutral","sentiment_score":0.23288024216890335},{"text":"Two weeks.","start":14.754999,"end":15.495,"sentiment":"neutral","sentiment_score":0.0805441103875637},{"text":"Is it two weeks at home?","start":15.554999,"end":17.095,"sentiment":"neutral","sentiment_score":0.02015316750233372},{"text":"One.","start":17.875,"end":18.375,"sentiment":"neutral","sentiment_score":0.02830726094543934},{"text":"Oh.","start":19.314999,"end":19.814999,"sentiment":"neutral","sentiment_score":0.028450705111026764}],"sentiment":"neutral","sentiment_score":0.06704380634861688,"num_words":12,"start":12.88,"end":19.814999},{"sentences":[{"text":"Oh.","start":21.555,"end":22.055,"sentiment":"neutral","sentiment_score":0.12213881313800812},{"text":"Oh.","start":22.675,"end":23.175,"sentiment":"neutral","sentiment_score":0.08355886489152908},{"text":"I just had a couple of questions to run by you.","start":23.555,"end":26.114998,"sentiment":"neutral","sentiment_score":0.08157493241808632},{"text":"We've had some developments.","start":26.114998,"end":28.5,"sentiment":"neutral","sentiment_score":0.0531105138361454},{"text":"It's taking longer than we had like, but it's still moving in the right direction.","start":28.720001,"end":33.38,"sentiment":"neutral","sentiment_score":0.11904404287536939}],"sentiment":"neutral","sentiment_score":0.09691014478448778,"num_words":32,"start":21.555,"end":33.38},{"sentences":[{"text":"First, couple of questions I wanna ask.","start":34.32,"end":37.06,"sentiment":"neutral","sentiment_score":0.02643458784690925},{"text":"You and Jake, are you technically in the oil and gas industry or mining?","start":37.36,"end":42.58,"sentiment":"neutral","sentiment_score":0.00508876025144543},{"text":"Oil and gas?","start":44.415,"end":45.395,"sentiment":"neutral","sentiment_score":0.008810311866303286},{"text":"Beautiful.","start":45.695,"end":46.195,"sentiment":"neutral","sentiment_score":0.2989867627620697},{"text":"For some reason, that actually makes a 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Morgan and myself at the moment, he's just speaking to some insurance companies and some underwriters to see if, potentially, we can actually get those insurance premiums down.","start":63.97,"end":76.405,"sentiment":"neutral","sentiment_score":-0.011102008061822165},{"text":"So to clarify, can you tell me probably what on a daily basis, considering you and Jake have pretty much the same job.","start":76.785,"end":86.73,"sentiment":"neutral","sentiment_score":0.0007827673917231352},{"text":"Is that right?","start":86.73,"end":87.45,"sentiment":"neutral","sentiment_score":0.028031883761286736},{"text":"Just confirming.","start":87.45,"end":88.19,"sentiment":"neutral","sentiment_score":0.035911817103624344},{"text":"Yeah.","start":88.73,"end":89.23,"sentiment":"neutral","sentiment_score":0.024109777063131332}],"sentiment":"neutral","sentiment_score":-0.0027150573141332115,"num_words":62,"start":63.97,"end":89.23},{"sentences":[{"text":"What what would you say what type of machinery do you use?","start":89.45,"end":93.69,"sentiment":"neutral","sentiment_score":-0.016289778364201386},{"text":"Sorry to rehash this, but just so we can make sure we don't go in the wrong direction.","start":93.69,"end":97.955,"sentiment":"neutral","sentiment_score":-0.11663201285733117},{"text":"Or equipment.","start":100.095,"end":100.995,"sentiment":"neutral","sentiment_score":-0.01885967142879963},{"text":"Yep.","start":101.775,"end":102.275,"sentiment":"neutral","sentiment_score":-0.003789798123762011},{"text":"Oh, wow.","start":106.175,"end":106.915,"sentiment":"neutral","sentiment_score":-0.01134553737938404}],"sentiment":"neutral","sentiment_score":-0.06740153678692877,"num_words":35,"start":89.45,"end":106.915},{"sentences":[{"text":"Okay.","start":108.255005,"end":108.755005,"sentiment":"neutral","sentiment_score":0.017321724444627762},{"text":"That's it.","start":110.369995,"end":111.11,"sentiment":"neutral","sentiment_score":0.05950142256915569},{"text":"Beautiful.","start":111.17,"end":111.67,"sentiment":"neutral","sentiment_score":0.2538415193557739},{"text":"Alright.","start":112.049995,"end":112.53,"sentiment":"neutral","sentiment_score":0.05460074171423912},{"text":"So and then how much of the time is on field versus office?","start":112.53,"end":118.07,"sentiment":"neutral","sentiment_score":0.0032936341057603177}],"sentiment":"neutral","sentiment_score":0.027088004112657573,"num_words":18,"start":108.255005,"end":118.07},{"sentences":[{"text":"Fifty fifty?","start":120.53,"end":121.509995,"sentiment":"neutral","sentiment_score":-0.010845874436199665},{"text":"Sixty forty.","start":122.28999,"end":123.25,"sentiment":"neutral","sentiment_score":-0.01137123815715313},{"text":"So 60 being office or 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confirming.","start":160.265,"end":166.205,"sentiment":"neutral","sentiment_score":-0.05225058960226866}],"sentiment":"neutral","sentiment_score":-0.014522535312506888,"num_words":18,"start":149.96,"end":166.205},{"sentences":[{"text":"Is he still yeah.","start":166.345,"end":170.59,"sentiment":"neutral","sentiment_score":-0.039091299287974834},{"text":"Yep.","start":170.89,"end":171.39,"sentiment":"neutral","sentiment_score":-0.04099398851394653},{"text":"Yeah.","start":172.33,"end":172.83,"sentiment":"neutral","sentiment_score":-0.07107003033161163},{"text":"And I thought so from our last conversation.","start":172.89,"end":174.89,"sentiment":"neutral","sentiment_score":-0.09110630583018064},{"text":"Definitely no painting anymore.","start":174.89,"end":176.51,"sentiment":"neutral","sentiment_score":-0.22485274076461792}],"sentiment":"neutral","sentiment_score":-0.10537170142763191,"num_words":18,"start":166.345,"end":176.51},{"sentences":[{"text":"Alright.","start":176.89,"end":177.39,"sentiment":"neutral","sentiment_score":0.03460688889026642},{"text":"Alright.","start":178.97,"end":179.47,"sentiment":"neutral","sentiment_score":0.1418905407190323},{"text":"Beautiful.","start":179.61,"end":180.11,"sentiment":"positive","sentiment_score":0.4554725289344787},{"text":"We think that we can potentially get the premiums down a fair bit based on that, which is a great outcome.","start":180.25,"end":187.045,"sentiment":"positive","sentiment_score":0.33477926821935744},{"text":"Then now with the sorry?","start":187.905,"end":194.24501,"sentiment":"neutral","sentiment_score":0.0004054538905620575}],"sentiment":"neutral","sentiment_score":0.2642883400207964,"num_words":29,"start":176.89,"end":194.24501},{"sentences":[{"text":"Oh, okay.","start":196.865,"end":197.445,"sentiment":"neutral","sentiment_score":0.006469658575952053},{"text":"No.","start":197.905,"end":198.145,"sentiment":"neutral","sentiment_score":-0.1776360273361206},{"text":"You're with the exclusion, OnePath has now come back to us and said that they will review it.","start":198.145,"end":205.11,"sentiment":"neutral","sentiment_score":-0.17213160710202324},{"text":"We're still looking at other companies.","start":205.11,"end":207.21,"sentiment":"neutral","sentiment_score":-0.1306691753367583},{"text":"However, what they've all asked, and I am so sorry to ask 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fine.","start":248.455,"end":250.715,"sentiment":"positive","sentiment_score":0.43731509149074554}],"sentiment":"neutral","sentiment_score":0.21863604098325595,"num_words":8,"start":236.69,"end":250.715},{"sentences":[{"text":"I'm just trying to think how we navigate that.","start":252.65,"end":254.73,"sentiment":"neutral","sentiment_score":0.09708187604943912},{"text":"Is there would your GP have on record that you were tested because your sister was diagnosed well, it was found that she had that gene, or what?","start":254.73,"end":266.925,"sentiment":"neutral","sentiment_score":0.0022983293581221786},{"text":"Do you need to know what particular 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you don't know if your sister had the BRCA gene?","start":297.135,"end":299.875,"sentiment":"neutral","sentiment_score":-0.04170048084448685},{"text":"That's why.","start":304.415,"end":305.23502,"sentiment":"neutral","sentiment_score":-0.030439200811088085},{"text":"Yep.","start":306.255,"end":306.755,"sentiment":"neutral","sentiment_score":-0.009333004243671894},{"text":"Okay.","start":307.22998,"end":307.72998,"sentiment":"neutral","sentiment_score":-0.01671045646071434}],"sentiment":"neutral","sentiment_score":-0.033975303813349456,"num_words":16,"start":292.62,"end":307.72998},{"sentences":[{"text":"Okay.","start":308.43,"end":308.93,"sentiment":"neutral","sentiment_score":-0.007384938187897205},{"text":"Alright.","start":310.03,"end":310.53,"sentiment":"neutral","sentiment_score":0.011631181463599203},{"text":"Alright.","start":310.99,"end":311.31,"sentiment":"neutral","sentiment_score":0.017527632415294647},{"text":"Well, let's leave it with me.","start":311.31,"end":312.50998,"sentiment":"neutral","sentiment_score":-0.0002230658040692409},{"text":"We'll see what we can do.","start":312.50998,"end":313.81,"sentiment":"neutral","sentiment_score":-0.006682276570548614}],"sentiment":"neutral","sentiment_score":-0.0013105452371140322,"num_words":15,"start":308.43,"end":313.81},{"sentences":[{"text":"Yeah.","start":317.31,"end":317.81,"sentiment":"neutral","sentiment_score":-0.020177427679300308},{"text":"Hopefully, we can get it removed with one part.","start":317.94998,"end":321.385,"sentiment":"neutral","sentiment_score":-0.09018361527058813},{"text":"But, again, we're reviewing premiums elsewhere, and some companies are more favorable to your test.","start":321.385,"end":329.80502,"sentiment":"neutral","sentiment_score":0.035062604149182636},{"text":"So we're going we're still working with them.","start":330.665,"end":332.505,"sentiment":"neutral","sentiment_score":0.032241773093119264},{"text":"I haven't forgotten about you.","start":332.505,"end":333.945,"sentiment":"neutral","sentiment_score":-0.025887094810605048}],"sentiment":"neutral","sentiment_score":-0.0046682155838138175,"num_words":38,"start":317.31,"end":333.945},{"sentences":[{"text":"It's just the both of you.","start":333.945,"end":335.4,"sentiment":"neutral","sentiment_score":-0.0421089818701148},{"text":"It's just a little bit more complicated trying to navigate, finding out who will come to the party versus who won't.","start":335.4,"end":344.46,"sentiment":"neutral","sentiment_score":-0.08121820344101816},{"text":"So we're still working in the background on it, but just to let you know.","start":344.68,"end":349.34,"sentiment":"neutral","sentiment_score":-0.014284190970162551},{"text":"Okay?","start":349.72498,"end":350.22498,"sentiment":"neutral","sentiment_score":0.05260414630174637},{"text":"Oh, beautiful.","start":352.205,"end":352.925,"sentiment":"positive","sentiment_score":0.38495934009552}],"sentiment":"neutral","sentiment_score":-0.029999471145371596,"num_words":45,"start":333.945,"end":352.925},{"sentences":[{"text":"Okay.","start":352.925,"end":353.16498,"sentiment":"neutral","sentiment_score":0.2702728509902954},{"text":"Well, enjoy your one week instead of two, and hopefully hopefully, next time we speak, I can actually give you some confirmation.","start":353.16498,"end":361.585,"sentiment":"positive","sentiment_score":0.3985467553138733},{"text":"Thanks, Tamara.","start":364.56696,"end":365.28696,"sentiment":"positive","sentiment_score":0.841226726770401},{"text":"Enjoy your day.","start":365.28696,"end":366.26694,"sentiment":"positive","sentiment_score":0.8491330742835999},{"text":"Bye.","start":367.60696,"end":368.10696,"sentiment":"neutral","sentiment_score":-0.08796439319849014}],"sentiment":"positive","sentiment_score":0.4544893017616765,"num_words":29,"start":352.925,"end":368.10696}]}}]},{"alternatives":[{"transcript":"Hi. Good. Thanks, Dori. I was on a plane. I couldn't answer your call. Going home. Thank god. One, I gotta come in early, but that's alright. Few days at home is fine. Yep. Oil and gas. Okay. Oh. Yes. Yep. Like machinery. It's a ultrasound it's an ultrasound machine that weighs about 500 grams to a kilo. That's it. Fifty fifty. Sixty forty at most. Fields. Depends on how far we gotta drive. It's really ordered. Basically. Yeah. Yep. Yeah. Of course. It's it's even questionable whether it's manual work, what we do. Jake's laughing beside me. No. No. You're not. They had us as, like, heavy manual work day. She went, what? No. Okay. Maybe because he was painting before. Yeah. That he was yeah. Because he's not doing that anymore. Oh, lovely. Yes. I pushed the pro back and forth, and right. So Jake's just talking to me. You're right. I can hear what you can do. That's fine. No. They tried to find it, and they couldn't find it. So that's why it took me two years to get the genetic test myself. And I had to pay for it because I couldn't find it in the field. It has IVF. It has genetics. Couldn't find it, and I don't know. The only reason I got tested is because I wanted to go through IVF, and they didn't want to affect my hormones with the the process if I had the gene. So it wasn't because my sister had it. It's because I wanna go through the IVF process. But I I maybe. But they've got all the results on file there anyway. I just I know I remember her telling me that's why. And my family know. Yeah. Why she got yeah. Yep. Yeah. Okay. Yeah. Lovely. All good. I understand. Alright. Lovely. Thanks very much. You too. 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it.","start":108.94,"end":109.76,"sentiment":"neutral","sentiment_score":0.02003543544560671},{"text":"Fifty fifty.","start":119.034996,"end":119.935,"sentiment":"neutral","sentiment_score":-0.00962189445272088},{"text":"Sixty forty at most.","start":120.395,"end":121.775,"sentiment":"neutral","sentiment_score":-0.011148798745125532}],"sentiment":"neutral","sentiment_score":-0.014318366339430212,"num_words":25,"start":98.524994,"end":121.775},{"sentences":[{"text":"Fields.","start":126.235,"end":126.735,"sentiment":"neutral","sentiment_score":0.0021816228982061148},{"text":"Depends on how far we gotta drive.","start":127.595,"end":129.45,"sentiment":"neutral","sentiment_score":-0.0004986492650849479},{"text":"It's really ordered.","start":129.45,"end":131.70999,"sentiment":"neutral","sentiment_score":0.00925891101360321},{"text":"Basically.","start":137.37,"end":137.87,"sentiment":"neutral","sentiment_score":0.01124952919781208},{"text":"Yeah.","start":137.93,"end":138.33,"sentiment":"neutral","sentiment_score":0.023359064012765884}],"sentiment":"neutral","sentiment_score":0.0046981849456922365,"num_words":13,"start":126.235,"end":138.33},{"sentences":[{"text":"Yep.","start":138.33,"end":138.83,"sentiment":"neutral","sentiment_score":0.031056886538863186},{"text":"Yeah.","start":142.56999,"end":142.89,"sentiment":"neutral","sentiment_score":0.017154904082417488},{"text":"Of course.","start":142.89,"end":143.535,"sentiment":"neutral","sentiment_score":0.007925097830593586},{"text":"It's it's even questionable whether it's manual work, what we do.","start":144.815,"end":148.435,"sentiment":"neutral","sentiment_score":-0.027029434049671345},{"text":"Jake's laughing beside me.","start":150.175,"end":151.875,"sentiment":"neutral","sentiment_score":0.1078251926228404}],"sentiment":"neutral","sentiment_score":0.010423104327760245,"num_words":19,"start":138.33,"end":151.875},{"sentences":[{"text":"No.","start":152.575,"end":152.735,"sentiment":"neutral","sentiment_score":-0.15250878036022186},{"text":"No.","start":152.735,"end":152.895,"sentiment":"neutral","sentiment_score":-0.1810569316148758},{"text":"You're not.","start":152.895,"end":153.375,"sentiment":"neutral","sentiment_score":-0.175221748650074},{"text":"They had us as, like, heavy manual work day.","start":153.375,"end":155.615,"sentiment":"neutral","sentiment_score":-0.1358225925101174},{"text":"She went, 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anymore.","start":170.70999,"end":184.13501,"sentiment":"neutral","sentiment_score":-0.03887117405732473},{"text":"Oh, lovely.","start":184.13501,"end":184.875,"sentiment":"positive","sentiment_score":0.3866918981075287},{"text":"Yes.","start":185.095,"end":185.43,"sentiment":"positive","sentiment_score":0.34067869186401367},{"text":"I pushed the pro back and forth, and right.","start":189.90999,"end":192.65,"sentiment":"neutral","sentiment_score":-0.018978690211143758},{"text":"So Jake's just talking to me.","start":194.70999,"end":196.39,"sentiment":"neutral","sentiment_score":-0.028199121976892155}],"sentiment":"neutral","sentiment_score":0.02253468749889483,"num_words":24,"start":170.70999,"end":196.39},{"sentences":[{"text":"You're right.","start":196.39,"end":196.70999,"sentiment":"neutral","sentiment_score":0.01450648345053196},{"text":"I can hear what you can do.","start":196.70999,"end":198.225,"sentiment":"neutral","sentiment_score":-0.0007353339876447405},{"text":"That's 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genetics.","start":242.235,"end":243.135,"sentiment":"neutral","sentiment_score":-0.12188403308391571},{"text":"Couldn't find it, and I don't know.","start":243.19499,"end":246.79,"sentiment":"neutral","sentiment_score":-0.17169502164636338}],"sentiment":"neutral","sentiment_score":-0.15048948462520326,"num_words":42,"start":231.995,"end":246.79},{"sentences":[{"text":"The only reason I got tested is because I wanted to go through IVF, and they didn't want to affect my hormones with the the process if I had the gene.","start":267.70502,"end":281.43,"sentiment":"neutral","sentiment_score":-0.022521253825435714},{"text":"So it wasn't because my sister had it.","start":281.43,"end":283.50998,"sentiment":"neutral","sentiment_score":-0.027210806496441364},{"text":"It's because I wanna go through the IVF process.","start":283.50998,"end":286.33,"sentiment":"neutral","sentiment_score":-0.01961693126294348},{"text":"But I I maybe.","start":287.11,"end":288.40997,"sentiment":"neutral","sentiment_score":-0.01243396126665175},{"text":"But they've got all the results on file there anyway.","start":288.855,"end":291.435,"sentiment":"neutral","sentiment_score":-0.015516091883182526}],"sentiment":"neutral","sentiment_score":-0.02092410428749938,"num_words":62,"start":267.70502,"end":291.435},{"sentences":[{"text":"I just I know I remember her telling me that's why.","start":300.77502,"end":303.69,"sentiment":"neutral","sentiment_score":-0.048630198633128945},{"text":"And my family know.","start":304.57,"end":305.61002,"sentiment":"neutral","sentiment_score":-0.027180491480976343},{"text":"Yeah.","start":305.61002,"end":306.11002,"sentiment":"neutral","sentiment_score":-0.005179435946047306},{"text":"Why she got 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good.","start":350.435,"end":350.995,"sentiment":"positive","sentiment_score":0.33422915637493134}],"sentiment":"neutral","sentiment_score":0.16507752363880476,"num_words":6,"start":348.195,"end":350.995},{"sentences":[{"text":"I understand.","start":350.995,"end":351.575,"sentiment":"neutral","sentiment_score":0.23299752920866013},{"text":"Alright.","start":362.17,"end":362.57,"sentiment":"positive","sentiment_score":0.3649951815605163},{"text":"Lovely.","start":362.57,"end":363.05002,"sentiment":"positive","sentiment_score":0.5923851132392883},{"text":"Thanks very much.","start":363.05002,"end":364.03,"sentiment":"positive","sentiment_score":0.6518131891886393},{"text":"You 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How are you?\n\nChannel 1: Hi. Good. Thanks, Dori. I was on a plane. I couldn't answer\n\nChannel 0: Oh,\n\nChannel 1: your\n\nChannel 0: that's\n\nChannel 1: call.\n\nChannel 0: okay. That's absolutely fine. Are you on your way home or on your way to work?\n\nChannel 1: Going home.\n\nChannel 0: Oh,\n\nChannel 1: Thank god.\n\nChannel 0: nice. Two weeks. Is it two weeks at home?\n\nChannel 1: One, I gotta come in\n\nChannel 0: One.\n\nChannel 1: early,\n\nChannel 0: Oh.\n\nChannel 1: but that's alright. Few days at home\n\nChannel 0: Oh.\n\nChannel 1: is fine.\n\nChannel 0: Oh. I just had a couple of questions to run by you. We've had some developments. It's taking longer than we had like, but it's still moving in the right direction. First,\n\nChannel 1: Yep.\n\nChannel 0: couple of questions I wanna ask. You and Jake, are you technically in the oil and gas industry or mining?\n\nChannel 1: Oil and\n\nChannel 0: Oil and gas? Beautiful. For some reason, that actually makes a difference.\n\nChannel 1: gas. Okay.\n\nChannel 0: Yeah. I know. It's it's strange. With your role, so both of you have been rated as what we call heavy manual labor.\n\nChannel 1: Oh.\n\nChannel 0: Yeah. So what we're looking at, Morgan and myself at the moment, he's just speaking to some insurance companies and some underwriters to see if, potentially, we can actually get those insurance premiums down. So to clarify, can you tell me probably what on a daily basis, considering you and Jake have pretty much the same job. Is that right? Just confirming.\n\nChannel 1: Yes.\n\nChannel 0: Yeah.\n\nChannel 1: Yep.\n\nChannel 0: What what would you say what type of machinery do you use? Sorry to rehash this, but just so we can make sure we don't go in the wrong direction.\n\nChannel 1: Like machinery. It's\n\nChannel 0: Or\n\nChannel 1: a ultrasound\n\nChannel 0: equipment.\n\nChannel 1: it's an\n\nChannel 0: Yep.\n\nChannel 1: ultrasound machine that weighs about 500 grams\n\nChannel 0: Oh, wow.\n\nChannel 1: to a kilo.\n\nChannel 0: Okay.\n\nChannel 1: That's it.\n\nChannel 0: That's it. Beautiful. Alright. So and then how much of the time is on field versus office?\n\nChannel 1: Fifty fifty. Sixty\n\nChannel 0: Fifty\n\nChannel 1: forty\n\nChannel 0: fifty?\n\nChannel 1: at most.\n\nChannel 0: Sixty forty. So 60 being office or field?\n\nChannel 1: Fields.\n\nChannel 0: Field.\n\nChannel 1: Depends on how\n\nChannel 0: And\n\nChannel 1: far we gotta drive. It's\n\nChannel 0: yeah. So the\n\nChannel 1: really\n\nChannel 0: most\n\nChannel 1: ordered.\n\nChannel 0: so most of it's driving to the site using the ultrasound machine and then heading back.\n\nChannel 1: Basically. Yeah. Yep.\n\nChannel 0: Yep. Would you consider the role to be light\n\nChannel 1: Yeah. Of course.\n\nChannel 0: manual? Yep. Beautiful.\n\nChannel 1: It's it's even questionable whether it's manual work, what we do.\n\nChannel 0: That's\n\nChannel 1: Jake's\n\nChannel 0: absolutely.\n\nChannel 1: laughing beside me. No. No. You're not. They had us as, like, heavy manual work day.\n\nShe went,\n\nChannel 0: Yeah.\n\nChannel 1: what?\n\nChannel 0: Yep.\n\nChannel 1: No. Okay.\n\nChannel 0: Yep. And that could be possibly also because Jake was doing painting before confirming. Is he still\n\nChannel 1: Maybe because he was painting before. Yeah. That he was\n\nChannel 0: yeah.\n\nChannel 1: yeah. Because\n\nChannel 0: Yep.\n\nChannel 1: he's not doing that\n\nChannel 0: Yeah. And I thought so from our last conversation. Definitely no painting anymore. Alright. Alright.\n\nBeautiful. We think that we can potentially get the premiums down\n\nChannel 1: anymore.\n\nChannel 0: a fair\n\nChannel 1: Oh,\n\nChannel 0: bit\n\nChannel 1: lovely.\n\nChannel 0: based on\n\nChannel 1: Yes.\n\nChannel 0: that, which is a great outcome. Then now with the\n\nChannel 1: I pushed the pro back and forth, and right.\n\nChannel 0: sorry?\n\nChannel 1: So Jake's just talking to me. You're right. I can\n\nChannel 0: Oh, okay.\n\nChannel 1: hear what you can do.\n\nChannel 0: No. You're with the exclusion, OnePath has now come back to us and said that they will review it. We're still looking at other companies. However, what they've all asked, and I am so sorry to ask this. I don't like doing this.\n\nRight. And it's they have\n\nChannel 1: That's\n\nChannel 0: all asked if you have access at all to your sister's test results or\n\nChannel 1: fine.\n\nChannel 0: anything\n\nChannel 1: No. They\n\nChannel 0: that\n\nChannel 1: tried to find it, and\n\nChannel 0: yep.\n\nChannel 1: they couldn't find it. So\n\nChannel 0: Okay.\n\nChannel 1: that's why it took me two years to get the genetic test myself.\n\nChannel 0: Yep. Okay.\n\nChannel 1: And I\n\nChannel 0: Alright.\n\nChannel 1: had to pay for it because I couldn't find it in the field. It has IVF. It has genetics. Couldn't find it, and I don't know.\n\nChannel 0: Yep. Okay. That's that's absolutely fine. I'm just trying to think how we navigate that. Is there would your GP have on record that you were tested because your sister was diagnosed well, it was found that she had that gene, or what?\n\nDo you need to know what\n\nChannel 1: The only\n\nChannel 0: particular\n\nChannel 1: reason\n\nChannel 0: gene?\n\nChannel 1: I got tested is because I wanted to go through IVF,\n\nChannel 0: Yep.\n\nChannel 1: and they didn't want to affect my hormones\n\nChannel 0: Mhmm.\n\nChannel 1: with\n\nChannel 0: Absolutely.\n\nChannel 1: the the process if I had the gene. So it wasn't because my sister had it. It's because I wanna go through the IVF process.\n\nChannel 0: Yep.\n\nChannel 1: But I\n\nChannel 0: Okay.\n\nChannel 1: I maybe. But they've got all the results on file there anyway.\n\nChannel 0: Yep. Yep. Okay. So you don't know if your sister had the BRCA gene?\n\nChannel 1: I just I know I remember her telling me that's why.\n\nChannel 0: That's\n\nChannel 1: And my\n\nChannel 0: why.\n\nChannel 1: family know. Yeah.\n\nChannel 0: Yep.\n\nChannel 1: Why she got\n\nChannel 0: Okay. Okay. Alright. Alright. Well, let's leave it with me.\n\nWe'll see what we can do.\n\nChannel 1: yeah.\n\nChannel 0: Yeah. Hopefully, we can get it removed with one part. But, again, we're reviewing premiums elsewhere, and some companies are more favorable to your test. So we're going we're still working with them. I haven't forgotten about you.\n\nIt's just the both of you. It's just a little bit more complicated trying to navigate, finding\n\nChannel 1: Yep.\n\nChannel 0: out who will come to the party versus who won't. So we're still working in the background on it, but\n\nChannel 1: Yeah.\n\nChannel 0: just to\n\nChannel 1: Okay.\n\nChannel 0: let you know.\n\nChannel 1: Yeah.\n\nChannel 0: Okay?\n\nChannel 1: Lovely. All good. I understand.\n\nChannel 0: Oh, beautiful. Okay. Well, enjoy your one week instead of two, and hopefully hopefully, next time we speak, I can actually give you some confirmation.\n\nChannel 1: Alright. Lovely. Thanks very much.\n\nChannel 0: Thanks, Tamara. Enjoy your day.\n\nChannel 1: You too. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hey, Tamara.","start":1.92,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.12285488098859787},{"text":"How are you?","start":2.6399999,"end":3.62,"sentiment":"neutral","sentiment_score":0.1628665973742803}],"sentiment":"neutral","sentiment_score":0.14686191082000732,"channel":0,"num_words":5,"start":1.92,"end":3.62},{"sentences":[{"text":"Hi.","start":3.84,"end":4.08,"sentiment":"neutral","sentiment_score":0.28644195199012756},{"text":"Good.","start":4.08,"end":4.4,"sentiment":"positive","sentiment_score":0.5575778484344482},{"text":"Thanks, Dori.","start":4.4,"end":5.04,"sentiment":"positive","sentiment_score":0.5197800844907761},{"text":"I was on a plane.","start":5.04,"end":6.02,"sentiment":"neutral","sentiment_score":0.02233378365635872},{"text":"I couldn't 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absolutely fine.","start":7.7599998,"end":8.88,"sentiment":"positive","sentiment_score":0.38325995206832886},{"text":"Are you on your way home or on your way to work?","start":8.88,"end":10.98,"sentiment":"neutral","sentiment_score":0.05760490444178382}],"sentiment":"neutral","sentiment_score":0.12723102269228548,"channel":0,"num_words":16,"start":7.2799997,"end":10.98},{"sentences":[{"text":"Going home.","start":11.28,"end":12.179999,"sentiment":"neutral","sentiment_score":0.036441173404455185}],"sentiment":"neutral","sentiment_score":0.036441173404455185,"channel":1,"num_words":2,"start":11.28,"end":12.179999},{"sentences":[{"text":"Oh,","start":12.88,"end":13.38,"sentiment":"neutral","sentiment_score":0.11118169128894806}],"sentiment":"neutral","sentiment_score":0.11118169128894806,"channel":0,"num_words":1,"start":12.88,"end":13.38},{"sentences":[{"text":"Thank 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know.","start":348.52,"end":349.34,"sentiment":"neutral","sentiment_score":-0.0013866775358716648}],"sentiment":"neutral","sentiment_score":-0.0013866775358716648,"channel":0,"num_words":3,"start":348.52,"end":349.34},{"sentences":[{"text":"Yeah.","start":349.475,"end":349.875,"sentiment":"neutral","sentiment_score":0.023221326991915703}],"sentiment":"neutral","sentiment_score":0.023221326991915703,"channel":1,"num_words":1,"start":349.475,"end":349.875},{"sentences":[{"text":"Okay?","start":349.72498,"end":350.22498,"sentiment":"neutral","sentiment_score":0.05260414630174637}],"sentiment":"neutral","sentiment_score":0.05260414630174637,"channel":0,"num_words":1,"start":349.72498,"end":350.22498},{"sentences":[{"text":"Lovely.","start":349.875,"end":350.375,"sentiment":"neutral","sentiment_score":0.31330978870391846},{"text":"All good.","start":350.435,"end":350.995,"sentiment":"positive","sentiment_score":0.33422915637493134},{"text":"I understand.","start":350.995,"end":351.575,"sentiment":"neutral","sentiment_score":0.23299752920866013}],"sentiment":"neutral","sentiment_score":0.28955263197422026,"channel":1,"num_words":5,"start":349.875,"end":351.575},{"sentences":[{"text":"Oh, beautiful.","start":352.205,"end":352.925,"sentiment":"positive","sentiment_score":0.38495934009552},{"text":"Okay.","start":352.925,"end":353.16498,"sentiment":"neutral","sentiment_score":0.2702728509902954},{"text":"Well, enjoy your one week instead of two, and hopefully hopefully, next time we speak, I can actually give you some confirmation.","start":353.16498,"end":361.585,"sentiment":"positive","sentiment_score":0.3985467553138733}],"sentiment":"positive","sentiment_score":0.3923288059234619,"channel":0,"num_words":25,"start":352.205,"end":361.585},{"sentences":[{"text":"Alright.","start":362.17,"end":362.57,"sentiment":"positive","sentiment_score":0.3649951815605163},{"text":"Lovely.","start":362.57,"end":363.05002,"sentiment":"positive","sentiment_score":0.5923851132392883},{"text":"Thanks very much.","start":363.05002,"end":364.03,"sentiment":"positive","sentiment_score":0.6518131891886393}],"sentiment":"positive","sentiment_score":0.5825639724731445,"channel":1,"num_words":5,"start":362.17,"end":364.03},{"sentences":[{"text":"Thanks, Tamara.","start":364.56696,"end":365.28696,"sentiment":"positive","sentiment_score":0.841226726770401},{"text":"Enjoy your day.","start":365.28696,"end":366.26694,"sentiment":"positive","sentiment_score":0.8491330742835999}],"sentiment":"positive","sentiment_score":0.8459705352783203,"channel":0,"num_words":5,"start":364.56696,"end":366.26694},{"sentences":[{"text":"You too.","start":366.17,"end":366.65,"sentiment":"positive","sentiment_score":0.5938291847705841},{"text":"Bye.","start":366.65,"end":367.15,"sentiment":"positive","sentiment_score":0.35103172063827515}],"sentiment":"positive","sentiment_score":0.5128966967264811,"channel":1,"num_words":3,"start":366.17,"end":367.15},{"sentences":[{"text":"Bye.","start":367.60696,"end":368.10696,"sentiment":"neutral","sentiment_score":-0.08796439319849014}],"sentiment":"neutral","sentiment_score":-0.08796439319849014,"channel":0,"num_words":1,"start":367.60696,"end":368.10696}]},"summary":{"result":"success","short":"The customer, Tamara, is on a phone call with an insurance representative, Dori, who is checking if the customer and another colleague are in the oil and gas industry. They discuss the customer's job responsibilities and the possibility of getting insurance premiums down. The representative also mentions that the customer's family members may have access to their test results."},"intents":{"segments":[{"text":"Are you on your way home or on your way to work?","start_word":25,"end_word":36,"intents":[{"intent":"Confirm availability","confidence_score":0.11785563},{"intent":"Ask about working hours","confidence_score":0.0012932655}]},{"text":"I just had a couple of questions to run by you. We've had some developments. It's taking longer than we had like, but it's still moving in the right direction. First, Yep.","start_word":70,"end_word":101,"intents":[{"intent":"Ask questions","confidence_score":0.4336688}]},{"text":"With your role, so both of you have been rated as what we call heavy manual labor. Oh. Yeah.","start_word":144,"end_word":162,"intents":[{"intent":"Confirm understanding of role","confidence_score":0.0000116208585}]},{"text":"Just confirming. Yes.","start_word":222,"end_word":224,"intents":[{"intent":"Confirm understanding","confidence_score":0.045306925}]},{"text":"What what would you say what type of machinery do you use?","start_word":227,"end_word":238,"intents":[{"intent":"Inquire about equipment usage","confidence_score":0.0044258204},{"intent":"Clarify equipment type","confidence_score":0.033653717}]},{"text":"I'm just trying to think how we navigate that. Is there would your GP have on record that you were tested because your sister was diagnosed well, it was found that she had that gene, or what?","start_word":640,"end_word":676,"intents":[{"intent":"Navigate gene","confidence_score":0.47349957}]},{"text":"Is there would your GP have on record that you were tested because your sister was diagnosed well, it was found that she had that gene, or what?","start_word":649,"end_word":676,"intents":[{"intent":"Confirm gene use","confidence_score":0.000948773}]},{"text":"But, again, we're reviewing premiums elsewhere, and some companies are more favorable to your test.","start_word":815,"end_word":829,"intents":[{"intent":"Review premiums","confidence_score":0.38774577}]},{"text":"Well, enjoy your one week instead of two, and hopefully hopefully, next time we speak, I can actually give you some confirmation. Alright.","start_word":898,"end_word":920,"intents":[{"intent":"Share confirmation","confidence_score":0.004797039}]}]},"sentiments":{"segments":[{"text":"Hey, Tamara. How are you? Hi.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.1693345606327057},{"text":"Good. Thanks, Dori.","start_word":6,"end_word":8,"sentiment":"positive","sentiment_score":0.5228740572929382},{"text":"I was on a plane. I couldn't Oh, answer your that's call. okay.","start_word":9,"end_word":21,"sentiment":"neutral","sentiment_score":0.006973543204367161},{"text":"That's absolutely fine.","start_word":22,"end_word":24,"sentiment":"positive","sentiment_score":0.3842036724090576},{"text":"Are you on your way home or on your way to work? Going home. Oh, Thank god.","start_word":25,"end_word":41,"sentiment":"neutral","sentiment_score":0.09908732026815414},{"text":"nice.","start_word":42,"end_word":42,"sentiment":"positive","sentiment_score":0.35457879304885864},{"text":"Two weeks. Is it two weeks at home? One, I gotta come in One. early, Oh. but that's alright. Few days at home Oh. is fine. Oh. I just had a couple of questions to run by you. We've had some developments. It's taking longer than we had like, but it's still moving in the right direction. First, Yep. couple of questions I wanna ask. You and Jake, are you technically in the oil and gas industry or mining? Oil and Oil and gas? Beautiful. For some reason, that actually makes a difference. gas. Okay. Yeah. I know. It's it's strange. With your role, so both of you have been rated as what we call heavy manual labor. Oh. Yeah. So what we're looking at, Morgan and myself at the moment, he's just speaking to some insurance companies and some underwriters to see if, potentially, we can actually get those insurance premiums down. So to clarify, can you tell me probably what on a daily basis, considering you and Jake have pretty much the same job. Is that right? Just confirming. Yes. Yeah. Yep. What what would you say what type of machinery do you use? Sorry to rehash this, but just so we can make sure we don't go in the wrong direction. Like machinery. It's Or a ultrasound equipment. it's an Yep. ultrasound machine that weighs about 500 grams Oh, wow. to a kilo. Okay. That's it. That's it. Beautiful. Alright. So and then how much of the time is on field versus office? Fifty fifty. Sixty Fifty forty fifty? at most. Sixty forty. So 60 being office or field? Fields. Field. Depends on how And far we gotta drive. It's yeah. So the really most ordered. so most of it's driving to the site using the ultrasound machine and then heading back. Basically. Yeah. Yep. Yep. Would you consider the role to be light Yeah. Of course. manual? Yep.","start_word":43,"end_word":364,"sentiment":"neutral","sentiment_score":0.006406958397153927},{"text":"Beautiful.","start_word":365,"end_word":365,"sentiment":"positive","sentiment_score":0.41186290979385376},{"text":"It's it's even questionable whether it's manual work, what we do. That's Jake's absolutely. laughing beside me. No. No. You're not. They had us as, like, heavy manual work day. She went, Yeah. what? Yep. No. Okay. Yep. And that could be possibly also because Jake was doing painting before confirming. Is he still Maybe because he was painting before. Yeah. That he was yeah. yeah. Because Yep. he's not doing that Yeah. And I thought so from our last conversation. Definitely no painting anymore. Alright. Alright.","start_word":366,"end_word":452,"sentiment":"neutral","sentiment_score":-0.04619062319397926},{"text":"Beautiful.","start_word":453,"end_word":453,"sentiment":"positive","sentiment_score":0.4554725289344787},{"text":"We think that we can potentially get the premiums down anymore. a fair Oh, bit lovely. based on Yes.","start_word":454,"end_word":472,"sentiment":"neutral","sentiment_score":0.2867644429206848},{"text":"that, which is a great outcome.","start_word":473,"end_word":478,"sentiment":"positive","sentiment_score":0.48577654361724854},{"text":"Then now with the I pushed the pro back and forth, and right. sorry? So Jake's just talking to me. You're right. I can Oh, okay. hear what you can do. No. You're with the exclusion, OnePath has now come back to us and said that they will review it. We're still looking at other companies. However, what they've all asked, and I am so sorry to ask this.","start_word":479,"end_word":547,"sentiment":"neutral","sentiment_score":-0.1105794683098793},{"text":"I don't like doing this.","start_word":548,"end_word":552,"sentiment":"negative","sentiment_score":-0.4689845442771912},{"text":"Right. And it's they have That's all asked if you have access at all to your sister's test results or fine. anything No. They that tried to find it, and yep. they couldn't find it. So Okay. that's why it took me two years to get the genetic test myself. Yep. Okay. And I Alright. had to pay for it because I couldn't find it in the field. It has IVF. It has genetics. Couldn't find it, and I don't know. Yep. Okay.","start_word":553,"end_word":635,"sentiment":"neutral","sentiment_score":-0.1322186090141894},{"text":"That's that's absolutely fine.","start_word":636,"end_word":639,"sentiment":"positive","sentiment_score":0.4180288910865784},{"text":"I'm just trying to think how we navigate that. Is there would your GP have on record that you were tested because your sister was diagnosed well, it was found that she had that gene, or what? Do you need to know what The only particular reason gene? I got tested is because I wanted to go through IVF, Yep. and they didn't want to affect my hormones Mhmm. with Absolutely. the the process if I had the gene. So it wasn't because my sister had it. It's because I wanna go through the IVF process. Yep. But I Okay. I maybe. But they've got all the results on file there anyway. Yep. Yep. Okay. So you don't know if your sister had the BRCA gene? I just I know I remember her telling me that's why. That's And my why. family know. Yeah. Yep. Why she got Okay. Okay. Alright. Alright. Well, let's leave it with me. We'll see what we can do. yeah. Yeah. Hopefully, we can get it removed with one part. But, again, we're reviewing premiums elsewhere, and some companies are more favorable to your test. So we're going we're still working with them. I haven't forgotten about you. It's just the both of you. It's just a little bit more complicated trying to navigate, finding Yep. out who will come to the party versus who won't. So we're still working in the background on it, but Yeah. just to Okay. let you know. Yeah. Okay? Lovely. All good. I understand.","start_word":640,"end_word":894,"sentiment":"neutral","sentiment_score":-0.008826971985399723},{"text":"Oh, beautiful.","start_word":895,"end_word":896,"sentiment":"positive","sentiment_score":0.38495934009552},{"text":"Okay.","start_word":897,"end_word":897,"sentiment":"neutral","sentiment_score":0.2702728509902954},{"text":"Well, enjoy your one week instead of two, and hopefully hopefully, next time we speak, I can actually give you some confirmation. Alright. Lovely. Thanks very much. Thanks, Tamara. Enjoy your day. You too. Bye.","start_word":898,"end_word":932,"sentiment":"positive","sentiment_score":0.5006937495299748},{"text":"Bye.","start_word":933,"end_word":933,"sentiment":"neutral","sentiment_score":0.206663116812706}],"average":{"sentiment":"neutral","sentiment_score":0.013416863440786577}}}}