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No. This is not. I'm so sorry. You called the wrong number.\n\nYes, the t. Okay. Santosh is not on this number. You need to call on a different number, or you can email him and he will get back to you. No.\n\nI cannot transfer the call, but you can definitely email him, and he'll get back to you. He's the CTO of the company. Santosh dot tirivedi @gstglobal.com.au. You can email on his number. Yeah?\n\nThat's correct. Santosh dot tiri vidi. Yep. Thank you so much. You have a lovely day.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.01067433226853609},{"text":"No.","start":10.16,"end":10.48,"sentiment":"neutral","sentiment_score":-0.1384299397468567},{"text":"This is not.","start":10.48,"end":11.04,"sentiment":"neutral","sentiment_score":-0.18812431395053864},{"text":"I'm so sorry.","start":11.04,"end":11.679999,"sentiment":"neutral","sentiment_score":-0.2057871719201406},{"text":"You called the wrong number.","start":11.679999,"end":12.795,"sentiment":"neutral","sentiment_score":-0.298493355512619}],"sentiment":"neutral","sentiment_score":-0.21553514174257332,"num_words":13,"start":2.56,"end":12.795},{"sentences":[{"text":"Yes, the t.","start":18.475,"end":19.455,"sentiment":"neutral","sentiment_score":-0.013038333660612503},{"text":"Okay.","start":25.595,"end":26.095,"sentiment":"neutral","sentiment_score":-0.029980730265378952},{"text":"Santosh is not on this number.","start":27.42,"end":28.939999,"sentiment":"neutral","sentiment_score":-0.08868138554195563},{"text":"You need to call on a different number, or you can email him and he will get back to you.","start":28.939999,"end":33.52,"sentiment":"neutral","sentiment_score":-0.05878212321549654},{"text":"No.","start":41.525,"end":41.765,"sentiment":"neutral","sentiment_score":-0.11057169735431673}],"sentiment":"neutral","sentiment_score":-0.060883813102038636,"num_words":31,"start":18.475,"end":41.765},{"sentences":[{"text":"I cannot transfer the call, but you can definitely email him, and he'll get back to you.","start":41.765,"end":46.805,"sentiment":"neutral","sentiment_score":-0.0646153940435718},{"text":"He's the CTO of the company.","start":46.805,"end":48.425,"sentiment":"neutral","sentiment_score":-0.04591111280024052},{"text":"Santosh dot tirivedi @gstglobal.com.au.","start":52.245,"end":55.63,"sentiment":"neutral","sentiment_score":0.047859033569693565},{"text":"You can email on his number.","start":55.63,"end":56.91,"sentiment":"neutral","sentiment_score":0.02249446976929903},{"text":"Yeah?","start":56.91,"end":57.41,"sentiment":"neutral","sentiment_score":0.019165735691785812}],"sentiment":"neutral","sentiment_score":-0.030245873145759106,"num_words":34,"start":41.765,"end":57.41},{"sentences":[{"text":"That's correct.","start":63.23,"end":64.05,"sentiment":"neutral","sentiment_score":0.33017660677433014},{"text":"Santosh dot tiri vidi.","start":64.11,"end":65.81,"sentiment":"neutral","sentiment_score":0.2528449557721615},{"text":"Yep.","start":66.14488,"end":66.38488,"sentiment":"neutral","sentiment_score":0.21236221492290497},{"text":"Thank you so much.","start":66.38488,"end":67.60488,"sentiment":"positive","sentiment_score":0.6053294688463211},{"text":"You have a lovely day.","start":68.864876,"end":69.824875,"sentiment":"positive","sentiment_score":0.40580911934375763}],"sentiment":"positive","sentiment_score":0.39590367022901773,"num_words":16,"start":63.23,"end":69.824875},{"sentences":[{"text":"Bye.","start":69.824875,"end":70.324875,"sentiment":"neutral","sentiment_score":0.188863605260849}],"sentiment":"neutral","sentiment_score":0.188863605260849,"num_words":1,"start":69.824875,"end":70.324875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Oh, hi. This is Andrew from Videlands AI. Is this Santos?\n\nChannel 1: No. This is not. I'm so sorry. You called the wrong number.\n\nChannel 0: Oh, is this Golden Future Technologies that I'm calling?\n\nChannel 1: Yes, the t.\n\nChannel 0: Because I'm trying to get ahold of the IT department.\n\nChannel 1: Okay. Santosh is not on this number. You need to call on a different number, or you can email him and he will get back to you.\n\nChannel 0: Is there any way that you can get me over to IT if it's possible?\n\nChannel 1: No. I cannot transfer the call, but you can definitely email him, and he'll get back to you. He's the CTO of the company.\n\nChannel 0: I see. Well,\n\nChannel 1: Santosh\n\nChannel 0: alright.\n\nChannel 1: dot tirivedi\n\nChannel 0: Thank you.\n\nChannel 1: @gstglobal.com.au. You can email on his number. Yeah?\n\nChannel 0: Building future technology technologies dot com dot a u. Got it.\n\nChannel 1: That's correct.\n\nChannel 0: I appreciate\n\nChannel 1: Santosh\n\nChannel 0: this.\n\nChannel 1: dot tiri vidi. Yep. Thank you so much.\n\nChannel 0: Have a great day.\n\nChannel 1: You have\n\nChannel 0: Take\n\nChannel 1: a\n\nChannel 0: care.\n\nChannel 1: lovely day. 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possible?","start":36.09,"end":40.75,"sentiment":"neutral","sentiment_score":-0.017128261054555574}],"sentiment":"neutral","sentiment_score":-0.017128261054555574,"channel":0,"num_words":15,"start":36.09,"end":40.75},{"sentences":[{"text":"No.","start":41.525,"end":41.765,"sentiment":"neutral","sentiment_score":-0.11057169735431673},{"text":"I cannot transfer the call, but you can definitely email him, and he'll get back to you.","start":41.765,"end":46.805,"sentiment":"neutral","sentiment_score":-0.0646153940435718},{"text":"He's the CTO of the company.","start":46.805,"end":48.425,"sentiment":"neutral","sentiment_score":-0.04591111280024052}],"sentiment":"neutral","sentiment_score":-0.06185416970402002,"channel":1,"num_words":24,"start":41.525,"end":48.425},{"sentences":[{"text":"I see.","start":50.864998,"end":51.525,"sentiment":"neutral","sentiment_score":-0.014183569233864546},{"text":"Well,","start":51.985,"end":52.305,"sentiment":"neutral","sentiment_score":0.04264012351632118}],"sentiment":"neutral","sentiment_score":0.00475766168286403,"channel":0,"num_words":3,"start":50.864998,"end":52.305},{"sentences":[{"text":"Santosh","start":52.245,"end":52.725,"sentiment":"neutral","sentiment_score":0.0476917177438736}],"sentiment":"neutral","sentiment_score":0.0476917177438736,"channel":1,"num_words":1,"start":52.245,"end":52.725},{"sentences":[{"text":"alright.","start":52.305,"end":52.805,"sentiment":"neutral","sentiment_score":0.049747925251722336}],"sentiment":"neutral","sentiment_score":0.049747925251722336,"channel":0,"num_words":1,"start":52.305,"end":52.805},{"sentences":[{"text":"dot tirivedi","start":52.725,"end":53.385002,"sentiment":"neutral","sentiment_score":0.04428897053003311}],"sentiment":"neutral","sentiment_score":0.04428897053003311,"channel":1,"num_words":2,"start":52.725,"end":53.385002},{"sentences":[{"text":"Thank you.","start":52.945,"end":53.765,"sentiment":"neutral","sentiment_score":0.2521957457065582}],"sentiment":"neutral","sentiment_score":0.2521957457065582,"channel":0,"num_words":2,"start":52.945,"end":53.765},{"sentences":[{"text":"@gstglobal.com.au.","start":53.445,"end":55.63,"sentiment":"neutral","sentiment_score":0.05516647547483444},{"text":"You can email on his number.","start":55.63,"end":56.91,"sentiment":"neutral","sentiment_score":0.02249446976929903},{"text":"Yeah?","start":56.91,"end":57.41,"sentiment":"neutral","sentiment_score":0.019165735691785812}],"sentiment":"neutral","sentiment_score":0.026162378722801805,"channel":1,"num_words":8,"start":53.445,"end":57.41},{"sentences":[{"text":"Building future technology technologies dot com dot a u.","start":58.32,"end":62.719997,"sentiment":"neutral","sentiment_score":0.014104619932671389},{"text":"Got it.","start":62.719997,"end":63.379997,"sentiment":"neutral","sentiment_score":0.11628294736146927}],"sentiment":"neutral","sentiment_score":0.03268249764699827,"channel":0,"num_words":11,"start":58.32,"end":63.379997},{"sentences":[{"text":"That's correct.","start":63.23,"end":64.05,"sentiment":"neutral","sentiment_score":0.33017660677433014}],"sentiment":"neutral","sentiment_score":0.33017660677433014,"channel":1,"num_words":2,"start":63.23,"end":64.05},{"sentences":[{"text":"I 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have","start":68.864876,"end":69.26488,"sentiment":"neutral","sentiment_score":0.27397801727056503}],"sentiment":"neutral","sentiment_score":0.27397801727056503,"channel":1,"num_words":2,"start":68.864876,"end":69.26488},{"sentences":[{"text":"Take","start":69.04,"end":69.28,"sentiment":"positive","sentiment_score":0.4324674904346466}],"sentiment":"positive","sentiment_score":0.4324674904346466,"channel":0,"num_words":1,"start":69.04,"end":69.28},{"sentences":[{"text":"a","start":69.26488,"end":69.34488,"sentiment":"positive","sentiment_score":0.44684749841690063}],"sentiment":"positive","sentiment_score":0.44684749841690063,"channel":1,"num_words":1,"start":69.26488,"end":69.34488},{"sentences":[{"text":"care.","start":69.28,"end":69.78,"sentiment":"positive","sentiment_score":0.4259360432624817}],"sentiment":"positive","sentiment_score":0.4259360432624817,"channel":0,"num_words":1,"start":69.28,"end":69.78},{"sentences":[{"text":"lovely day.","start":69.34488,"end":69.824875,"sentiment":"positive","sentiment_score":0.5171210318803787},{"text":"Bye.","start":69.824875,"end":70.324875,"sentiment":"neutral","sentiment_score":0.188863605260849}],"sentiment":"positive","sentiment_score":0.40770188967386883,"channel":1,"num_words":3,"start":69.34488,"end":70.324875}]},"summary":{"result":"success","short":"The customer, who is trying to reach IT department at Golden Future Technologies, accidentally called the wrong number and apologizes. The agent tells the customer to call a different number or email IT representative Santosh at Golden Future Technologies dot com. The agent confirms the email address and thanks the customer."},"intents":{"segments":[{"text":"Santosh is not on this number. You need to call on a different number, or you can email him and he will get back to you. Is there any way that you can get me over to IT if it's possible? No.","start_word":47,"end_word":88,"intents":[{"intent":"Email santosh","confidence_score":0.07120303}]},{"text":"I cannot transfer the call, but you can definitely email him, and he'll get back to you. He's the CTO of the company. I see.","start_word":89,"end_word":113,"intents":[{"intent":"Transfer call","confidence_score":0.17453705},{"intent":"Email cto","confidence_score":0.1773309}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi. This is Andrew from Videlands AI. Is this Santos? No. This is not. I'm so sorry. You called the wrong number. Oh, is this Golden Future Technologies that I'm calling? Yes, the t. Because I'm trying to get ahold of the IT department. Okay. Santosh is not on this number. You need to call on a different number, or you can email him and he will get back to you. Is there any way that you can get me over to IT if it's possible? No. I cannot transfer the call, but you can definitely email him, and he'll get back to you. He's the CTO of the company. I see. Well, Santosh alright. dot tirivedi Thank you. @gstglobal.com.au. You can email on his number. Yeah? Building future technology technologies dot com dot a u. Got it. That's correct.","start_word":0,"end_word":141,"sentiment":"neutral","sentiment_score":-0.021268293261528015},{"text":"I appreciate Santosh this.","start_word":142,"end_word":145,"sentiment":"positive","sentiment_score":0.5169982314109802},{"text":"dot tiri vidi. Yep.","start_word":146,"end_word":149,"sentiment":"neutral","sentiment_score":0.17766118049621582},{"text":"Thank you so much. Have a great day. You have Take a care. lovely day.","start_word":150,"end_word":164,"sentiment":"positive","sentiment_score":0.5169336199760437},{"text":"Bye.","start_word":165,"end_word":165,"sentiment":"neutral","sentiment_score":0.25073763728141785}],"average":{"sentiment":"neutral","sentiment_score":0.04716043612536262}}}}