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Good afternoon. This is Airtel accounts. We're just returning your phone call. How can I help you today?\n\nChannel 1: Is this from Aiden?\n\nChannel 0: Yeah. This is Airtel Australia.\n\nChannel 1: Okay. So I called regarding the Aetel recharge pack, international roman pack.\n\nChannel 0: Oh, you're referring to your Indian phone number?\n\nChannel 1: Yeah.\n\nChannel 0: Oh, I'm so sorry. You have reached a wrong phone number. This is Airtel\n\nChannel 1: Yeah.\n\nChannel 0: India oh, Airtel Australia. We are a Internet service provider and a mobile\n\nChannel 1: Yeah.\n\nChannel 0: line services here in Australia. We don't\n\nChannel 1: Yeah.\n\nChannel 0: support any other phone numbers. So,\n\nChannel 1: Yeah.\n\nChannel 0: yeah,\n\nChannel 1: Yeah.\n\nChannel 0: we can\n\nChannel 1: Sure. Sure.\n\nChannel 0: help\n\nChannel 1: Got\n\nChannel 0: you.\n\nChannel 1: it. Thank you.\n\nChannel 0: You're welcome. 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The agent informed the customer that they were a mobile phone company and did not support any other phone numbers. The agent apologized for the mistake and assured the customer that they could assist with their issue."},"intents":{"segments":[{"text":"This is Airtel accounts. We're just returning your phone call. How can I help you today?","start_word":4,"end_word":19,"intents":[{"intent":"Return phone call","confidence_score":0.16266595}]},{"text":"So I called regarding the Aetel recharge pack, international roman pack.","start_word":30,"end_word":40,"intents":[{"intent":"Help customer with recharge pack","confidence_score":0.0012003696}]}]},"sentiments":{"segments":[{"text":"Hello? Hi.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.1286870390176773},{"text":"Good afternoon.","start_word":2,"end_word":3,"sentiment":"positive","sentiment_score":0.33834052085876465},{"text":"This is Airtel accounts. We're just returning your phone call. How can I help you today? Is this from Aiden? Yeah. This is Airtel Australia. Okay. So I called regarding the Aetel recharge pack, international roman pack. Oh, you're referring to your Indian phone number? Yeah. Oh, I'm so sorry. You have reached a wrong phone number. This is Airtel Yeah. India oh, Airtel Australia. We are a Internet service provider and a mobile Yeah. line services here in Australia. We don't Yeah. support any other phone numbers. So, Yeah. yeah, Yeah. we can Sure. Sure. help Got you. it.","start_word":4,"end_word":103,"sentiment":"neutral","sentiment_score":0.017116380855441093},{"text":"Thank you. You're welcome. Have a good Yeah.","start_word":104,"end_word":111,"sentiment":"positive","sentiment_score":0.4694602489471435},{"text":"one.","start_word":112,"end_word":112,"sentiment":"neutral","sentiment_score":0.3316725194454193},{"text":"Thank you. Yeah. Have a good day.","start_word":113,"end_word":119,"sentiment":"positive","sentiment_score":0.45413726568222046},{"text":"Bye.","start_word":120,"end_word":120,"sentiment":"neutral","sentiment_score":0.31889110803604126},{"text":"Cheers.","start_word":121,"end_word":121,"sentiment":"positive","sentiment_score":0.39728015661239624},{"text":"Bye bye.","start_word":122,"end_word":123,"sentiment":"neutral","sentiment_score":0.19862931966781616}],"average":{"sentiment":"neutral","sentiment_score":0.09900719502250556}}}}