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Martin, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And reason for my call today, Martin, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time this coming week, maybe on last week or last week of this month month or first week of October. Yes, sir. Sorry. Come again, sir? Yes, sir. Friday the twenty fifth. 2PM. 2PM your time. That would be four an hour. You you would be on first, sir. Right? Yep. How about twelve? Oh, sorry. Yep. To 12PM your time. Alright. Wonderful. Sir, do you mind me asking, how many end users do you got in the company? 105, sir. And, sir, please kindly correct me if I'm wrong. The email address, that would be martin.english@cedarroots..com.au. Alright. I got it, sir. I'll be sending the invite right away, Martin. And again, sir, thank you so much for allowing us to introduce our company. Enjoy your weekend, sir. Alright. 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Good morning. Martin, it's Ronald from Cloud Solution IT. How are you doing today? Alright.\n\nOkay. Wonderful. Martin, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT.\n\nWe are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And reason for my call today, Martin, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time this coming week, maybe on last week or last week of this month month or first week of October.\n\nChannel 1: Yep. Just setting the calendar right now.\n\nChannel 0: Yes, sir.\n\nChannel 1: How does\n\nChannel 0: Sorry. Come again, sir?\n\nChannel 1: How does sometime on Friday the twenty fifth sound?\n\nChannel 0: Yes, sir. Friday the twenty fifth. 2PM. 2PM your time. That would be four an hour.\n\nYou you would be on first, sir. Right?\n\nChannel 1: Yeah. I'm in touch. I'm in touch.\n\nChannel 0: Yep. How about twelve? Oh, sorry. Yep. To 12PM your time.\n\nChannel 1: Yeah. Yep. That is fine.\n\nChannel 0: Alright. Wonderful. Sir, do you mind me asking, how many end users do you got in the company? 105, sir. And, sir, please kindly correct me if I'm wrong.\n\nThe email address, that would be martin.english@cedarroots..com.au. Alright. I got it, sir. I'll be sending the invite right away, Martin. And again, sir, thank you so much for allowing us to introduce our company.\n\nEnjoy your weekend, sir. Alright. Thank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.6799998,"end":4.0,"sentiment":"neutral","sentiment_score":0.18406176567077637},{"text":"Good morning.","start":4.0,"end":4.74,"sentiment":"positive","sentiment_score":0.46498820185661316},{"text":"Martin, it's Ronald from Cloud Solution IT.","start":5.2,"end":9.22,"sentiment":"positive","sentiment_score":0.34219010387148174},{"text":"How are you doing today?","start":9.84,"end":10.98,"sentiment":"positive","sentiment_score":0.3482214450836182},{"text":"Alright.","start":13.5199995,"end":13.92,"sentiment":"neutral","sentiment_score":0.19376492500305176}],"sentiment":"positive","sentiment_score":0.34026506543159485,"channel":0,"num_words":16,"start":3.6799998,"end":13.92},{"sentences":[{"text":"Okay.","start":13.92,"end":14.42,"sentiment":"neutral","sentiment_score":0.32482218742370605},{"text":"Wonderful.","start":14.764999,"end":15.264999,"sentiment":"positive","sentiment_score":0.573249101638794},{"text":"Martin, I hope you still remember the company because the last time that we touched base with you, it was February of this year.","start":15.884999,"end":22.385,"sentiment":"neutral","sentiment_score":0.20679814275354147},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":22.925,"end":33.54,"sentiment":"neutral","sentiment_score":0.16805349179991969},{"text":"Name of the company again, sir, it's Cloud Solution IT.","start":34.64,"end":38.1,"sentiment":"neutral","sentiment_score":0.14789480343461037}],"sentiment":"neutral","sentiment_score":0.18853363536653064,"channel":0,"num_words":63,"start":13.92,"end":38.1},{"sentences":[{"text":"We are a managed service provider.","start":38.88,"end":41.14,"sentiment":"neutral","sentiment_score":0.13574678699175516},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more.","start":41.815,"end":53.914997,"sentiment":"neutral","sentiment_score":0.12437743932008744},{"text":"And reason for my call today, Martin, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":54.54,"end":65.04,"sentiment":"neutral","sentiment_score":0.1223781056702137},{"text":"And we're hoping, sir, that you have an available time this coming week, maybe on last week or last week of this month month or first week of October.","start":65.659996,"end":74.785,"sentiment":"neutral","sentiment_score":0.09975131267103655}],"sentiment":"neutral","sentiment_score":0.11653386602799097,"channel":0,"num_words":90,"start":38.88,"end":74.785},{"sentences":[{"text":"Yep.","start":76.735,"end":77.055,"sentiment":"neutral","sentiment_score":0.06976594775915146},{"text":"Just setting the calendar right 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sir?","start":95.26,"end":96.24,"sentiment":"neutral","sentiment_score":-0.030517031749089558}],"sentiment":"neutral","sentiment_score":-0.03223896212875843,"channel":0,"num_words":4,"start":94.94,"end":96.24},{"sentences":[{"text":"How does sometime on Friday the twenty fifth sound?","start":96.935005,"end":99.83501,"sentiment":"neutral","sentiment_score":0.002424004384213024}],"sentiment":"neutral","sentiment_score":0.002424004384213024,"channel":1,"num_words":9,"start":96.935005,"end":99.83501},{"sentences":[{"text":"Yes, sir.","start":100.634995,"end":101.274994,"sentiment":"neutral","sentiment_score":0.030998201109468937},{"text":"Friday the twenty fifth.","start":101.274994,"end":102.73499,"sentiment":"neutral","sentiment_score":0.021050050854682922},{"text":"2PM.","start":104.954994,"end":105.615,"sentiment":"neutral","sentiment_score":0.023024586960673332},{"text":"2PM your 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company?","start":122.87,"end":125.93,"sentiment":"neutral","sentiment_score":0.0204557073302567},{"text":"105, sir.","start":128.165,"end":129.545,"sentiment":"neutral","sentiment_score":-0.0016990553122013807},{"text":"And, sir, please kindly correct me if I'm wrong.","start":129.845,"end":132.08499,"sentiment":"neutral","sentiment_score":-0.10773958555526203}],"sentiment":"neutral","sentiment_score":-0.007251238819725555,"channel":0,"num_words":29,"start":121.43,"end":132.08499},{"sentences":[{"text":"The email address, that would be martin.english@cedarroots..com.au.","start":132.08499,"end":141.785,"sentiment":"neutral","sentiment_score":-0.025248326494225433},{"text":"Alright.","start":143.52,"end":144.0,"sentiment":"neutral","sentiment_score":0.12250280380249023},{"text":"I got it, sir.","start":144.0,"end":144.64,"sentiment":"neutral","sentiment_score":0.18933873996138573},{"text":"I'll be sending the invite right away, Martin.","start":144.64,"end":146.56,"sentiment":"neutral","sentiment_score":0.2874573618173599},{"text":"And again, sir, thank you so much for allowing us to introduce our company.","start":146.56,"end":150.02,"sentiment":"positive","sentiment_score":0.5889598642076764}],"sentiment":"neutral","sentiment_score":0.3308298962245531,"channel":0,"num_words":34,"start":132.08499,"end":150.02},{"sentences":[{"text":"Enjoy your weekend, sir.","start":150.16,"end":151.54001,"sentiment":"positive","sentiment_score":0.5852277427911758},{"text":"Alright.","start":153.2,"end":153.68001,"sentiment":"neutral","sentiment_score":0.3315899670124054},{"text":"Thank you.","start":153.68001,"end":154.42,"sentiment":"positive","sentiment_score":0.374700129032135}],"sentiment":"positive","sentiment_score":0.4888430280344827,"channel":0,"num_words":7,"start":150.16,"end":154.42}]},"summary":{"result":"success","short":"The Cloud Solution IT representative, Ronald, calls the customer, Martin, to introduce their company and offer their services. They arrange a meeting with Martin's CTO, Baljit Singh, to introduce the company and provide information about their services. They confirm the meeting time and email address and agree to send an invite."},"intents":{"segments":[{"text":"Martin, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start_word":18,"end_word":68,"intents":[{"intent":"Arrange meeting","confidence_score":0.17484714},{"intent":"Arrange meeting","confidence_score":0.017170701}]},{"text":"Just setting the calendar right now. Yes, sir.","start_word":170,"end_word":177,"intents":[{"intent":"Set calendar","confidence_score":0.015282861}]},{"text":"I got it, sir. I'll be sending the invite right away, Martin. And again, sir, thank you so much for allowing us to introduce our company. Enjoy your weekend, sir.","start_word":277,"end_word":306,"intents":[{"intent":"Receive invite","confidence_score":0.059249688}]}]},"sentiments":{"segments":[{"text":"Yeah.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.18406176567077637},{"text":"Good morning. Martin, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":1,"end_word":14,"sentiment":"positive","sentiment_score":0.3700814247131348},{"text":"Alright. Okay.","start_word":15,"end_word":16,"sentiment":"neutral","sentiment_score":0.24618783593177795},{"text":"Wonderful.","start_word":17,"end_word":17,"sentiment":"positive","sentiment_score":0.573249101638794},{"text":"Martin, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And reason for my call today, Martin, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time this coming week, maybe on last week or last week of this month month or first week of October. Yep. Just setting the calendar right now. Yes, sir. How does Sorry. Come again, sir? How does sometime on Friday the twenty fifth sound? Yes, sir. Friday the twenty fifth. 2PM. 2PM your time. That would be four an hour. You you would be on first, sir. Right? Yeah. I'm in touch. I'm in touch. Yep. How about twelve? Oh, sorry. Yep. To 12PM your time. Yeah. Yep. That is fine. Alright. Wonderful. Sir, do you mind me asking, how many end users do you got in the company? 105, sir. And, sir, please kindly correct me if I'm wrong. The email address, that would be martin.english@cedarroots..com.au. Alright. I got it, sir. I'll be sending the invite right away, Martin.","start_word":18,"end_word":288,"sentiment":"neutral","sentiment_score":0.09031790494918825},{"text":"And again, sir, thank you so much for allowing us to introduce our company. Enjoy your weekend, sir.","start_word":289,"end_word":306,"sentiment":"positive","sentiment_score":0.5721131563186646},{"text":"Alright.","start_word":307,"end_word":307,"sentiment":"neutral","sentiment_score":0.3315899670124054},{"text":"Thank you.","start_word":308,"end_word":309,"sentiment":"positive","sentiment_score":0.434670627117157}],"average":{"sentiment":"neutral","sentiment_score":0.13752899335060284}}}}