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it.","start":34.52,"end":35.82,"sentiment":"neutral","sentiment_score":-0.28231731802225113}],"sentiment":"neutral","sentiment_score":-0.28231731802225113,"channel":1,"num_words":4,"start":34.52,"end":35.82},{"sentences":[{"text":"Okay.","start":37.17494,"end":37.654938,"sentiment":"neutral","sentiment_score":-0.03199942409992218},{"text":"We'll send it again now.","start":37.654938,"end":39.19494,"sentiment":"neutral","sentiment_score":0.03368716388940811}],"sentiment":"neutral","sentiment_score":0.02273939922451973,"channel":0,"num_words":6,"start":37.17494,"end":39.19494},{"sentences":[{"text":"Okay.","start":39.16,"end":39.66,"sentiment":"neutral","sentiment_score":0.1652284860610962},{"text":"Thanks.","start":40.36,"end":40.86,"sentiment":"positive","sentiment_score":0.3863203525543213}],"sentiment":"neutral","sentiment_score":0.27577441930770874,"channel":1,"num_words":2,"start":39.16,"end":40.86},{"sentences":[{"text":"You're welcome.","start":41.494938,"end":42.134937,"sentiment":"positive","sentiment_score":0.4602940082550049},{"text":"Bye.","start":42.134937,"end":42.634937,"sentiment":"neutral","sentiment_score":0.20245641469955444}],"sentiment":"positive","sentiment_score":0.3743481437365214,"channel":0,"num_words":3,"start":41.494938,"end":42.634937}]},"summary":{"result":"success","short":"A representative from Airtel, named Maureen, calls a customer who had previously called and inquired about a faxed SMS message from March 13th. Maureen explains that they have not received the text message and will send it again. The call ends with Maureen thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"Upon checking, we have faxed you SMS message before March 13. Have you received that one?","start_word":18,"end_word":33,"intents":[{"intent":"Check sms receipt","confidence_score":0.019488033}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Sorry. Maureen. I missed your call. Yeah. This is Maureen again from Airtel. Upon checking, we have faxed you SMS message before March 13. Have you received that one? We included there the number for our customer support, even the after No. hours I support. don't have it. You haven't received our text message? It was sent March 13. Sorry. 05/03/2013. I don't have it. Okay. We'll send it again now. Okay.","start_word":0,"end_word":76,"sentiment":"neutral","sentiment_score":-0.04215240851044655},{"text":"Thanks. You're welcome.","start_word":77,"end_word":79,"sentiment":"positive","sentiment_score":0.4343251585960388},{"text":"Bye.","start_word":80,"end_word":80,"sentiment":"neutral","sentiment_score":0.2707325220108032}],"average":{"sentiment":"neutral","sentiment_score":-0.008761808276176453}}}}