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A few things. Yep. Okay. Okay. Easy done. So when it comes to going through the advice process, what we normally do is we will send you out something called a financial services guide with our licensing information on it. And we'll basically go through a full fact find with you where we get all of your personal financial details and goals. And then we'll do some research on the funds that you've got, see what the best options are for you, and then put that in a document called a statement of advice with our recommendations. So what I would like to do is just take down a few quick details now, get the team to kind of start that process with you, and get oh, yeah? Okay. Right. Yeah. So super is gonna be brought into the property settlement. Do you think it'll end up being him paying you super or the other way around? Sure. Gotcha. Wow. Yep. Yeah. Oh, wow. Yeah. Yeah. Yes. Yeah. And do you feel like getting some financial advice will be a kind of step in the right direction to Yep. Yeah. Well, I'll try and keep our part of it nice and kind of straightforward for you because, obviously, it's what we do on a daily basis, and there's things I'm thinking of already because you've reached your your preservation age. So we can look at transition strategies, which will help boost it up a little bit. So I'll I'll try and keep it nice and kind of straightforward for you. Yep. Well, I kind of pride myself and and Larissa as well who also helps Steve as we we like to make sure that our clients understand what we're doing and why, and it's very I appreciate that. Yep. Cool. So let's take we'll we'll take it one step at a time. We always to do some tree analogies at Oakview where we talk about building those roots and foundations, and then we can go from there and branch out afterwards. How's that sound? So what I'll grab from you today is contact number o four zero three seven four three 093. Trish, can I get your full name, please? Yeah. Adorini, a d o r I n I. Perfect. And when it comes to the super, do you know who it's with currently? Yep. Yes. Good old ART. And that's the only two? Perfect. So what we'll do is I will get you booked in with the team to go through your basic details and just to research those funds. Because if you can get us a statement or there's multiple different ways we can get information. Perfect. I'll get the team to kind of get all that information for you so we can give it to our support team, and we'll do a bit of research for you. Is there a good day and time this week or next week where you might have maybe thirty minutes to an hour available? It's usually maximum of an hour, and we always tend to to break it up depending on your availability. Like, we could just get the information to start with, and then I'll do a consultation with you and walk through your goals and options and things like that. Okay. Twelve to one any day. Yep. I will just grab yes. It's 02:30 our time currently. That's okay. So 12:00 New South Wales time any day. Otherwise, next Monday is okay. Mhmm. Yeah. Yeah. Perfect. So we'll break it up in absolutely. I'll I'll break it up into it'll essentially be three conversations. First one will be to get the information, and then they'll book you in with me to go through a bit of, like, goal setting with you. And then we'll go away and do the research, put that into your advice plan, and conversation three will just be going through the recommendations together. K? So I will get them to get in touch with you. It might be really good if we can even touch base. Is it possible to do twelve till one tomorrow or the day after just to get that information from you? K. K. So I'll get the team to give you a buzz, and I'll send you a text message reminder beforehand. And we will essentially grab those super details and a few other basic information, your income and occupation and so on. And then perfect. And then worst case scenario, because sometimes we go just a little bit longer, I might touch base with you on Monday to go through a bit more of an in-depth check. Yeah. Perfect. And, Patricia, can I just grab your date of birth as well, please? 1964. Oh, my parents are August. So it'll be like advising them. I'll I'll treat you just like mom. I could do the first. I can't do the second. I do apologize. Not yet anyway. Alright, Trish. That's plenty to start with. I do appreciate your time. I will get the team to reach out to you tomorrow. Again, if it's just as simple as taking down some occupation details and forwarding your statements to us, that should get us started. That's okay. Awesome. Do you have any questions for me before I let you go? Awesome. Well, you have a fantastic day. We'll talk to you tomorrow, and tell Steven thank you as well. Awesome. Have a fantastic day. I'll see you later. 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I'm living the dream. How are you? Sure. Yep.\n\nPerfect. Yeah. No worries. Thank you. Hi, Patricia.\n\nI'm doing fantastic. How are you? Sure. Yep. Sure.\n\nOh, yes. Oh, jeez. A few things. Yep. Okay.\n\nOkay. Easy done. So when it comes to going through the advice process, what we normally do is we will send you out something called a financial services guide with our licensing information on it. And we'll basically go through a full fact find with you where we get all of your personal financial details and goals. And then we'll do some research on the funds that you've got, see what the best options are for you, and then put that in a document called a statement of advice with our recommendations.\n\nSo what I would like to do is just take down a few quick details now, get the team to kind of start that process with you, and get oh, yeah? Okay. Right. Yeah. So super is gonna be brought into the property settlement.\n\nDo you think it'll end up being him paying you super or the other way around? Sure. Gotcha. Wow. Yep.\n\nYeah. Oh, wow. Yeah. Yeah. Yes.\n\nYeah. And do you feel like getting some financial advice will be a kind of step in the right direction to Yep. Yeah. Well, I'll try and keep our part of it nice and kind of straightforward for you because, obviously, it's what we do on a daily basis, and there's things I'm thinking of already because you've reached your your preservation age. So we can look at transition strategies, which will help boost it up a little bit.\n\nSo I'll I'll try and keep it nice and kind of straightforward for you. Yep. Well, I kind of pride myself and and Larissa as well who also helps Steve as we we like to make sure that our clients understand what we're doing and why, and it's very I appreciate that. Yep. Cool.\n\nSo let's take we'll we'll take it one step at a time. We always to do some tree analogies at Oakview where we talk about building those roots and foundations, and then we can go from there and branch out afterwards. How's that sound? So what I'll grab from you today is contact number o four zero three seven four three 093. Trish, can I get your full name, please?\n\nYeah. Adorini, a d o r I n I. Perfect. And when it comes to the super, do you know who it's with currently? Yep.\n\nYes. Good old ART. And that's the only two? Perfect. So what we'll do is I will get you booked in with the team to go through your basic details and just to research those funds.\n\nBecause if you can get us a statement or there's multiple different ways we can get information. Perfect. I'll get the team to kind of get all that information for you so we can give it to our support team, and we'll do a bit of research for you. Is there a good day and time this week or next week where you might have maybe thirty minutes to an hour available? It's usually maximum of an hour, and we always tend to to break it up depending on your availability.\n\nLike, we could just get the information to start with, and then I'll do a consultation with you and walk through your goals and options and things like that. Okay. Twelve to one any day. Yep. I will just grab yes.\n\nIt's 02:30 our time currently. That's okay. So 12:00 New South Wales time any day. Otherwise, next Monday is okay. Mhmm.\n\nYeah. Yeah. Perfect. So we'll break it up in absolutely. I'll I'll break it up into it'll essentially be three conversations.\n\nFirst one will be to get the information, and then they'll book you in with me to go through a bit of, like, goal setting with you. And then we'll go away and do the research, put that into your advice plan, and conversation three will just be going through the recommendations together. K? So I will get them to get in touch with you. It might be really good if we can even touch base.\n\nIs it possible to do twelve till one tomorrow or the day after just to get that information from you? K. K. So I'll get the team to give you a buzz, and I'll send you a text message reminder beforehand. And we will essentially grab those super details and a few other basic information, your income and occupation and so on.\n\nAnd then perfect. And then worst case scenario, because sometimes we go just a little bit longer, I might touch base with you on Monday to go through a bit more of an in-depth check. Yeah. Perfect. And, Patricia, can I just grab your date of birth as well, please?\n\n1964. Oh, my parents are August. So it'll be like advising them. I'll I'll treat you just like mom. I could do the first.\n\nI can't do the second. I do apologize. Not yet anyway. Alright, Trish. That's plenty to start with.\n\nI do appreciate your time. I will get the team to reach out to you tomorrow. Again, if it's just as simple as taking down some occupation details and forwarding your statements to us, that should get us started. That's okay. Awesome.\n\nDo you have any questions for me before I let you go? Awesome. Well, you have a fantastic day. We'll talk to you tomorrow, and tell Steven thank you as well. Awesome.\n\nHave a fantastic day. I'll see you later. Bye.","paragraphs":[{"sentences":[{"text":"Steven, Tommy here from.","start":3.1999998,"end":4.56,"sentiment":"neutral","sentiment_score":0.10017331317067146},{"text":"I'm living the dream.","start":4.56,"end":5.52,"sentiment":"positive","sentiment_score":0.5089243948459625},{"text":"How are you?","start":5.52,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.2570997377236684},{"text":"Sure.","start":25.425,"end":25.825,"sentiment":"neutral","sentiment_score":-0.011186156421899796},{"text":"Yep.","start":25.825,"end":26.22,"sentiment":"neutral","sentiment_score":0.023015445098280907}],"sentiment":"neutral","sentiment_score":0.24765533337799403,"num_words":13,"start":3.1999998,"end":26.22},{"sentences":[{"text":"Perfect.","start":30.779999,"end":31.279999,"sentiment":"neutral","sentiment_score":0.2066553235054016},{"text":"Yeah.","start":42.955,"end":43.275,"sentiment":"neutral","sentiment_score":0.007072941400110722},{"text":"No 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clients understand what we're doing and why, and it's very I appreciate that.","start":454.91998,"end":468.615,"sentiment":"positive","sentiment_score":0.4586092100755588},{"text":"Yep.","start":474.615,"end":475.115,"sentiment":"positive","sentiment_score":0.3901039958000183},{"text":"Cool.","start":476.29498,"end":476.615,"sentiment":"positive","sentiment_score":0.4802750945091248}],"sentiment":"positive","sentiment_score":0.4794455896718083,"num_words":54,"start":445.115,"end":476.615},{"sentences":[{"text":"So let's take we'll we'll take it one step at a time.","start":476.615,"end":481.495,"sentiment":"neutral","sentiment_score":0.2343941032886505},{"text":"We always to do some tree analogies at Oakview where we talk about building those roots and foundations, and then we can go from there and branch out afterwards.","start":481.495,"end":489.46,"sentiment":"neutral","sentiment_score":0.15424942430751076},{"text":"How's that sound?","start":489.46,"end":490.44,"sentiment":"neutral","sentiment_score":0.18414938946564993},{"text":"So what I'll grab from you today is contact number o four zero three seven four three 093.","start":492.02002,"end":507.24,"sentiment":"neutral","sentiment_score":0.06766204463524951},{"text":"Trish, can I get your full name, please?","start":507.8,"end":509.58,"sentiment":"neutral","sentiment_score":0.04280937556177378}],"sentiment":"neutral","sentiment_score":0.134268607438675,"num_words":70,"start":476.615,"end":509.58},{"sentences":[{"text":"Yeah.","start":512.52,"end":513.02,"sentiment":"neutral","sentiment_score":0.03518671542406082},{"text":"Adorini, a d o r I n I.","start":518.6,"end":521.415,"sentiment":"neutral","sentiment_score":0.06182043859735131},{"text":"Perfect.","start":523.01495,"end":523.51495,"sentiment":"neutral","sentiment_score":0.3193853199481964},{"text":"And when it comes to the super, do you know who it's with 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funds.","start":551.955,"end":560.27496,"sentiment":"neutral","sentiment_score":0.18613443724237955}],"sentiment":"neutral","sentiment_score":0.15569610588459504,"num_words":36,"start":545.73,"end":560.27496},{"sentences":[{"text":"Because if you can get us a statement or there's multiple different ways we can get information.","start":560.27496,"end":564.44995,"sentiment":"neutral","sentiment_score":0.05288386903703213},{"text":"Perfect.","start":565.70996,"end":566.20996,"sentiment":"positive","sentiment_score":0.45847123861312866},{"text":"I'll get the team to kind of get all that information for you so we can give it to our support team, and we'll do a bit of research for you.","start":566.91,"end":573.17,"sentiment":"neutral","sentiment_score":0.3072989455634548},{"text":"Is there a good day and time this week or next week where you might have maybe thirty minutes to an hour 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okay.","start":636.425,"end":638.285,"sentiment":"neutral","sentiment_score":0.11771951019763946},{"text":"Mhmm.","start":652.52,"end":653.02,"sentiment":"neutral","sentiment_score":0.04993981868028641}],"sentiment":"neutral","sentiment_score":0.0797947905070725,"num_words":21,"start":625.84,"end":653.02},{"sentences":[{"text":"Yeah.","start":655.24,"end":655.74,"sentiment":"neutral","sentiment_score":0.26735466718673706},{"text":"Yeah.","start":667.495,"end":667.815,"sentiment":"positive","sentiment_score":0.4412693381309509},{"text":"Perfect.","start":667.815,"end":668.215,"sentiment":"positive","sentiment_score":0.5986415147781372},{"text":"So we'll break it up in absolutely.","start":668.215,"end":673.03,"sentiment":"neutral","sentiment_score":0.3155477855886732},{"text":"I'll I'll break it up into it'll essentially be three conversations.","start":673.41003,"end":676.71,"sentiment":"positive","sentiment_score":0.33825664899565955}],"sentiment":"positive","sentiment_score":0.34461538848422824,"num_words":21,"start":655.24,"end":676.71},{"sentences":[{"text":"First one will be to get the information, and then they'll book you in with me to go through a bit of, like, goal setting with you.","start":677.25,"end":684.095,"sentiment":"neutral","sentiment_score":0.32987358503871494},{"text":"And then we'll go away and do the research, put that into your advice plan, and conversation three will just be going through the recommendations together.","start":684.15497,"end":691.77496,"sentiment":"neutral","sentiment_score":0.12521064539368337},{"text":"K?","start":693.115,"end":693.615,"sentiment":"neutral","sentiment_score":0.08672535419464111},{"text":"So I will get them to get in touch with you.","start":693.675,"end":696.87,"sentiment":"neutral","sentiment_score":0.22535299306566065},{"text":"It might be really good if we can even touch base.","start":696.95,"end":700.25,"sentiment":"positive","sentiment_score":0.41757365790280426}],"sentiment":"neutral","sentiment_score":0.2542234485674846,"num_words":76,"start":677.25,"end":700.25},{"sentences":[{"text":"Is it possible to do twelve till one tomorrow or the day after just to get that information from you?","start":700.39,"end":705.69,"sentiment":"neutral","sentiment_score":0.04877107087522745},{"text":"K.","start":708.31,"end":708.81,"sentiment":"neutral","sentiment_score":0.11462588608264924},{"text":"K.","start":715.125,"end":715.525,"sentiment":"neutral","sentiment_score":0.08748536556959152},{"text":"So I'll get the team to give you a buzz, and I'll send you a text message reminder beforehand.","start":715.525,"end":719.78503,"sentiment":"neutral","sentiment_score":0.17000001668930054},{"text":"And we will essentially grab those super details and a few other basic information, your income and occupation and so 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please?","start":748.095,"end":750.6,"sentiment":"neutral","sentiment_score":0.0694623368863876}],"sentiment":"neutral","sentiment_score":0.06505424957722425,"num_words":50,"start":728.8,"end":750.6},{"sentences":[{"text":"1964.","start":753.8,"end":755.33997,"sentiment":"neutral","sentiment_score":0.009901948273181915},{"text":"Oh, my parents are August.","start":755.95996,"end":759.1,"sentiment":"neutral","sentiment_score":0.011192282289266586},{"text":"So it'll be like advising them.","start":759.24,"end":761.89996,"sentiment":"neutral","sentiment_score":0.007670143463959296},{"text":"I'll I'll treat you just like mom.","start":762.12,"end":763.89996,"sentiment":"neutral","sentiment_score":0.03342352780912604},{"text":"I could do the first.","start":767.875,"end":768.835,"sentiment":"neutral","sentiment_score":-0.02581443786621094}],"sentiment":"neutral","sentiment_score":0.00903236357650409,"num_words":24,"start":753.8,"end":768.835},{"sentences":[{"text":"I can't do the second.","start":768.835,"end":769.635,"sentiment":"neutral","sentiment_score":-0.09827765673398972},{"text":"I do apologize.","start":769.635,"end":770.455,"sentiment":"neutral","sentiment_score":-0.13761468728383383},{"text":"Not yet anyway.","start":773.635,"end":774.695,"sentiment":"neutral","sentiment_score":-0.10268870989481609},{"text":"Alright, Trish.","start":777.075,"end":777.9,"sentiment":"neutral","sentiment_score":0.10867087543010712},{"text":"That's plenty to start with.","start":777.98004,"end":779.34,"sentiment":"neutral","sentiment_score":0.28205573856830596}],"sentiment":"neutral","sentiment_score":0.023073442694213655,"num_words":18,"start":768.835,"end":779.34},{"sentences":[{"text":"I do appreciate your time.","start":779.34,"end":780.54004,"sentiment":"positive","sentiment_score":0.37164934277534484},{"text":"I will get the team to reach out to you tomorrow.","start":780.54004,"end":782.88,"sentiment":"neutral","sentiment_score":0.2554801350290125},{"text":"Again, if it's just as simple as taking down some occupation details and forwarding your statements to us, that should get us started.","start":783.26,"end":790.095,"sentiment":"neutral","sentiment_score":0.20800071177275284},{"text":"That's okay.","start":794.81494,"end":795.63495,"sentiment":"positive","sentiment_score":0.6539334356784821},{"text":"Awesome.","start":799.45496,"end":799.855,"sentiment":"positive","sentiment_score":0.4350471496582031}],"sentiment":"neutral","sentiment_score":0.26655853788057965,"num_words":42,"start":779.34,"end":799.855},{"sentences":[{"text":"Do you have any questions for me before I let you go?","start":799.855,"end":802.035,"sentiment":"neutral","sentiment_score":-0.021133818353215855},{"text":"Awesome.","start":804.33496,"end":804.72,"sentiment":"positive","sentiment_score":0.43263864517211914},{"text":"Well, you have a fantastic day.","start":804.8,"end":806.24,"sentiment":"positive","sentiment_score":0.6551600197950999},{"text":"We'll talk to you tomorrow, and tell Steven thank you as well.","start":806.24,"end":810.25995,"sentiment":"positive","sentiment_score":0.408674697081248},{"text":"Awesome.","start":813.75995,"end":814.16,"sentiment":"positive","sentiment_score":0.7959558963775635}],"sentiment":"neutral","sentiment_score":0.30656391265802085,"num_words":32,"start":799.855,"end":814.16},{"sentences":[{"text":"Have a fantastic day.","start":814.16,"end":815.04,"sentiment":"positive","sentiment_score":0.7610412240028381},{"text":"I'll see you later.","start":815.04,"end":815.93994,"sentiment":"positive","sentiment_score":0.6465716660022736},{"text":"Bye.","start":818.8,"end":819.3,"sentiment":"neutral","sentiment_score":-0.11206071823835372}],"sentiment":"positive","sentiment_score":0.6131545379757881,"num_words":9,"start":814.16,"end":819.3}]}}]},{"alternatives":[{"transcript":"Hi, man. How are you going? Hey. Hey. That's oh, mate. I've been up to shit, but that's beside the point. My sister-in-law looks like she's got breast cancer and gonna pass on, mate, but that's beside the point. Why I'm ringing you, brother, I've got a referral. My colleague here, Trish, she needs assistance with her super mate. She's got about three funds. She doesn't know what to do. She's never really received financial advice. I've told her that you are the people to talk to, and you're the guy who spoke to me last time. So I'll hand you over to her, and then you can get her contact details. And you can either talk to her now, or you can book in a time with her that's more suitable. I'll just put you on I'll put her on I'll put her on to you now, and you can speak to her. Okay? Tom. This is Tom. Hi, Tom. It's Patricia speaking. How are you? Oh, I've had a better life in a previous lifetime. Steve's got me on to you because I'm just in a bit of a in a bit of a pickle at the moment. I'm not gonna hold you up now, but because I've got a whole stack of stuff to finish before I so I've got two funds that I want to merge. I just want advice as to, like, say, we're saying merge the one with the least amount into the one with the most amount. Also, I'm going through a property settlement like a de facto relationship that has broken down after fifteen years of me contributing. You know? So I'm going through a solicitor for that because I was locked out of the house because he was over the relationship. So I had to find somewhere to go, and then I had to organize my belongings. And but I need to get What? I need financial advice. I'm 62, and I'm all over the shop. I've neglected a lot of stuff that I should have been on top of, and I haven't been. So I yeah. So I need a couple of Band Aids. Mhmm. Mhmm. Yep. Mhmm. Yep. Mhmm. Mhmm. Perfect. Mhmm. Because I also wanna start contributing into and I probably should have a long time ago. I I wanna start contributing, say, a $100 a fortnight once I consolidate whatever fund you think I should consolidate into. And yeah. So they're they're asking at the moment. I I found a a house share situation. And so my solicitor is I had to get a loan with my bank to pay his upfront fees. So he's gonna request from from the other party statements regarding to, like, superannuation, his banking details, and all that stuff. Because after fifteen years, I I said to him, it's embarrassing to know because he's been so secretive. And yet I would disclose to him, hey. I've got a bonus this month. You know? Woo hoo. We got $400. Yeah. We've put this towards a new on suite. So well, I I think so well, his opinion is, like, I've contributed on average between in the last fifteen years, between 900 and 1,500 a fortnight. Plus cleaning, you know, I do all the cleaning, all the sheet changing, all the vacuuming, whatever. He does all the outside. I look after the inside. And he just I said, you you can't lock me out. I took her back from overseas. I had to go to a funeral. And he said, well, he goes, I don't know. Call the police. And I had I had a medical episode. Yeah. So as I was driving home, I was probably three houses away from our house at Carriage Hill Heights. And the house is in his name, by the way. We've been together for fifteen years. He had been divorced for seven when I moved in, and the house was barren. So I bought in all my furniture and all my things in to make it as women do, I suppose. I don't know. And I had a medical episode where I felt like somebody was sitting on my chest, and then my hands and my feet went numb. My vision went really cloudy, and I passed out for probably ten seconds. And I side swept the highlights of one of our neighbors. And and then I came to, and I pulled into the driveway. It said my license has been suspended until October because of a medical episode. So I need to get clearance, but I can't afford to see a cardiologist. I've got the my medical discharge from the hospital because I was in hospital for seven days with a heart monitor. And they said, you no. Everything's fine. And they just said, what happened was that your anxiety just got so high that it reset your heart rate. At the shock of thinking, I can't get in. All I've got is what I'm wearing in my handbag, and I'm thinking, I've got to go to work tomorrow. Like, my my suitcase is unpacked because I only got home the night before. So yeah. So I'm I'm very, very angry and frustrated. And, anyway, so I was talking to Steve, and Steve said to me, look. This is like he's very you know, it seems like it's very intense. He goes, so what is the universe telling you? And I'm thinking he's also my manager, by the way. And I'm going, Steve, I don't know. What's what's what's the universe telling me? I don't know. I said, is it a karma thing? I said, I'm a good person. He goes, no. It's telling you wake up. You should have addressed these issues a long time ago. So, anyway well, yes. I said to him, my finances are all over the shop. I'm 62. I need to think of myself, think of my two boys, and and do and just just get my finances in order, basically. And like I said, starting to contribute an extra $100 a fortnight towards my super and then dealing with the other matter of property settlement itself. Because after fifteen years, like, I'm entitled to something, surely. Of course. Still have a 30 four, mother? Mhmm. Mhmm. Mhmm. Well, if I have any issues, I'll just say, Steve, can you please read this out to me? Tell me what it means. Yes. Oh, you're you're highly you've been highly recommended by him. And he's like he's like, I'm gonna get him to call you. Like, you are gonna get on to these people and get your life sorted. And that's coming from my manager, so I had to yep. Mhmm. Mhmm. Okay. Perfect. Mhmm. 0403743093. Patricia Isabel Adorini, a d o r I n I. Mhmm. Yeah. I do. So I've got Australian Zipper. I can't see their address. And I've also got Australian Retirement Trust. Yes. Yep. Mhmm. Yes. Oh, I've got him. I have got him. Mhmm. Mhmm. Sure. Yes. We'll actually have an ADR next Monday. Because during the week, it's just difficult because some clients come in late, some come in early. So how long how much time would you need with me on the phone? Oh, okay. Yeah. Yeah. Yep. Anytime between if it's twelve to one, any day is fine. Do I have to get the Queensland coffee? Classic? Oh, they're Queensland time? Oh, you're Queensland time, aren't you? Really? So it's 02:30 your time? Okay. So it's 03:30 our time. So it'll have to be 12:30 twelve our time. Yes. Yes. Yes. Yes. Next Monday, yeah, it's my ADO. But even during even in, like, any day this week, next week, so long as it's between twelve and one New South Wales time, I can make sure that I well, I have lunch at twelve till 12:30, but I can clean my diary from 12:30 to one, and I can certainly spend that time. So it doesn't have to be on my ADO. If you just give me the heads up, yeah, then I can organize my calendar. Mhmm. Mhmm. Sure. Sure. Mhmm. Absolutely. Absolutely. Yep. Yeah. We can do yeah. I can do tomorrow between twelve and one. Mhmm. Perfect. I'll be prepared. Yeah. I'll have all that information with me. But to get tomorrow between twelve and one is perfect because I don't have anyone booked in. Mhmm. Mhmm. Yeah. Yeah. Yeah. For sure. No. That'll be fine. 08/04/1964. Oh, really? Yeah. Oh, I need that in the hip replacement. Yeah. You can't do the hip replacement? Oh, well, whatever. Mhmm. Mhmm. Perfect. Oh, perfect. Thank you so much, Tom. I really appreciate your time, and I look forward to you helping me get my life in order. Not at this stage. No. You too. I will. I will. Certainly will. Thank you very much. You too. Thank you. 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man. How are you going? Hey. Hey. That's oh, mate.\n\nI've been up to shit, but that's beside the point. My sister-in-law looks like she's got breast cancer and gonna pass on, mate, but that's beside the point. Why I'm ringing you, brother, I've got a referral. My colleague here, Trish, she needs assistance with her super mate. She's got about three funds.\n\nShe doesn't know what to do. She's never really received financial advice. I've told her that you are the people to talk to, and you're the guy who spoke to me last time. So I'll hand you over to her, and then you can get her contact details. And you can either talk to her now, or you can book in a time with her that's more suitable.\n\nI'll just put you on I'll put her on I'll put her on to you now, and you can speak to her. Okay? Tom. This is Tom. Hi, Tom.\n\nIt's Patricia speaking. How are you? Oh, I've had a better life in a previous lifetime. Steve's got me on to you because I'm just in a bit of a in a bit of a pickle at the moment. I'm not gonna hold you up now, but because I've got a whole stack of stuff to finish before I so I've got two funds that I want to merge.\n\nI just want advice as to, like, say, we're saying merge the one with the least amount into the one with the most amount. Also, I'm going through a property settlement like a de facto relationship that has broken down after fifteen years of me contributing. You know? So I'm going through a solicitor for that because I was locked out of the house because he was over the relationship. So I had to find somewhere to go, and then I had to organize my belongings.\n\nAnd but I need to get What? I need financial advice. I'm 62, and I'm all over the shop. I've neglected a lot of stuff that I should have been on top of, and I haven't been. So I yeah.\n\nSo I need a couple of Band Aids. Mhmm. Mhmm. Yep. Mhmm.\n\nYep. Mhmm. Mhmm. Perfect. Mhmm.\n\nBecause I also wanna start contributing into and I probably should have a long time ago. I I wanna start contributing, say, a $100 a fortnight once I consolidate whatever fund you think I should consolidate into. And yeah. So they're they're asking at the moment. I I found a a house share situation.\n\nAnd so my solicitor is I had to get a loan with my bank to pay his upfront fees. So he's gonna request from from the other party statements regarding to, like, superannuation, his banking details, and all that stuff. Because after fifteen years, I I said to him, it's embarrassing to know because he's been so secretive. And yet I would disclose to him, hey. I've got a bonus this month.\n\nYou know? Woo hoo. We got $400. Yeah. We've put this towards a new on suite.\n\nSo well, I I think so well, his opinion is, like, I've contributed on average between in the last fifteen years, between 900 and 1,500 a fortnight. Plus cleaning, you know, I do all the cleaning, all the sheet changing, all the vacuuming, whatever. He does all the outside. I look after the inside. And he just I said, you you can't lock me out.\n\nI took her back from overseas. I had to go to a funeral. And he said, well, he goes, I don't know. Call the police. And I had I had a medical episode.\n\nYeah. So as I was driving home, I was probably three houses away from our house at Carriage Hill Heights. And the house is in his name, by the way. We've been together for fifteen years. He had been divorced for seven when I moved in, and the house was barren.\n\nSo I bought in all my furniture and all my things in to make it as women do, I suppose. I don't know. And I had a medical episode where I felt like somebody was sitting on my chest, and then my hands and my feet went numb. My vision went really cloudy, and I passed out for probably ten seconds. And I side swept the highlights of one of our neighbors.\n\nAnd and then I came to, and I pulled into the driveway. It said my license has been suspended until October because of a medical episode. So I need to get clearance, but I can't afford to see a cardiologist. I've got the my medical discharge from the hospital because I was in hospital for seven days with a heart monitor. And they said, you no.\n\nEverything's fine. And they just said, what happened was that your anxiety just got so high that it reset your heart rate. At the shock of thinking, I can't get in. All I've got is what I'm wearing in my handbag, and I'm thinking, I've got to go to work tomorrow. Like, my my suitcase is unpacked because I only got home the night before.\n\nSo yeah. So I'm I'm very, very angry and frustrated. And, anyway, so I was talking to Steve, and Steve said to me, look. This is like he's very you know, it seems like it's very intense. He goes, so what is the universe telling you?\n\nAnd I'm thinking he's also my manager, by the way. And I'm going, Steve, I don't know. What's what's what's the universe telling me? I don't know. I said, is it a karma thing?\n\nI said, I'm a good person. He goes, no. It's telling you wake up. You should have addressed these issues a long time ago. So, anyway well, yes.\n\nI said to him, my finances are all over the shop. I'm 62. I need to think of myself, think of my two boys, and and do and just just get my finances in order, basically. And like I said, starting to contribute an extra $100 a fortnight towards my super and then dealing with the other matter of property settlement itself. Because after fifteen years, like, I'm entitled to something, surely.\n\nOf course. Still have a 30 four, mother? Mhmm. Mhmm. Mhmm.\n\nWell, if I have any issues, I'll just say, Steve, can you please read this out to me? Tell me what it means. Yes. Oh, you're you're highly you've been highly recommended by him. And he's like he's like, I'm gonna get him to call you.\n\nLike, you are gonna get on to these people and get your life sorted. And that's coming from my manager, so I had to yep. Mhmm. Mhmm. Okay.\n\nPerfect. Mhmm. 0403743093. Patricia Isabel Adorini, a d o r I n I. Mhmm.\n\nYeah. I do. So I've got Australian Zipper. I can't see their address. And I've also got Australian Retirement Trust.\n\nYes. Yep. Mhmm. Yes. Oh, I've got him.\n\nI have got him. Mhmm. Mhmm. Sure. Yes.\n\nWe'll actually have an ADR next Monday. Because during the week, it's just difficult because some clients come in late, some come in early. So how long how much time would you need with me on the phone? Oh, okay. Yeah.\n\nYeah. Yep. Anytime between if it's twelve to one, any day is fine. Do I have to get the Queensland coffee? Classic?\n\nOh, they're Queensland time? Oh, you're Queensland time, aren't you? Really? So it's 02:30 your time? Okay.\n\nSo it's 03:30 our time. So it'll have to be 12:30 twelve our time. Yes. Yes. Yes.\n\nYes. Next Monday, yeah, it's my ADO. But even during even in, like, any day this week, next week, so long as it's between twelve and one New South Wales time, I can make sure that I well, I have lunch at twelve till 12:30, but I can clean my diary from 12:30 to one, and I can certainly spend that time. So it doesn't have to be on my ADO. If you just give me the heads up, yeah, then I can organize my calendar.\n\nMhmm. Mhmm. Sure. Sure. Mhmm.\n\nAbsolutely. Absolutely. Yep. Yeah. We can do yeah.\n\nI can do tomorrow between twelve and one. Mhmm. Perfect. I'll be prepared. Yeah.\n\nI'll have all that information with me. But to get tomorrow between twelve and one is perfect because I don't have anyone booked in. Mhmm. Mhmm. Yeah.\n\nYeah. Yeah. For sure. No. That'll be fine.\n\n08/04/1964. Oh, really? Yeah. Oh, I need that in the hip replacement. Yeah.\n\nYou can't do the hip replacement? Oh, well, whatever. Mhmm. Mhmm. Perfect.\n\nOh, perfect. Thank you so much, Tom. I really appreciate your time, and I look forward to you helping me get my life in order. Not at this stage. No.\n\nYou too. I will. I will. Certainly will. Thank you very much.\n\nYou too. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi, man.","start":1.04,"end":1.52,"sentiment":"neutral","sentiment_score":0.26298999786376953},{"text":"How are you going?","start":1.52,"end":2.34,"sentiment":"neutral","sentiment_score":0.3158169761300087},{"text":"Hey.","start":4.08,"end":4.56,"sentiment":"neutral","sentiment_score":0.1892576813697815},{"text":"Hey.","start":4.56,"end":5.06,"sentiment":"positive","sentiment_score":0.40380215644836426},{"text":"That's oh, mate.","start":5.7599998,"end":6.72,"sentiment":"neutral","sentiment_score":0.001608056326707195}],"sentiment":"neutral","sentiment_score":0.21701199154962192,"num_words":11,"start":1.04,"end":6.72},{"sentences":[{"text":"I've been up to shit, but that's beside the point.","start":6.72,"end":8.559999,"sentiment":"negative","sentiment_score":-0.35701878666877745},{"text":"My sister-in-law looks like she's got breast cancer and gonna pass on, mate, but that's beside the 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her.","start":38.32,"end":42.305,"sentiment":"neutral","sentiment_score":0.018544546159153633},{"text":"Okay?","start":42.305,"end":42.805,"sentiment":"neutral","sentiment_score":0.011183181777596474},{"text":"Tom.","start":43.345,"end":43.845,"sentiment":"neutral","sentiment_score":-0.004072833806276321},{"text":"This is Tom.","start":43.905003,"end":44.805,"sentiment":"neutral","sentiment_score":0.1471394250790278},{"text":"Hi, Tom.","start":45.585,"end":46.225002,"sentiment":"neutral","sentiment_score":0.10948359221220016}],"sentiment":"neutral","sentiment_score":0.03708537321152358,"num_words":29,"start":38.32,"end":46.225002},{"sentences":[{"text":"It's Patricia speaking.","start":46.225002,"end":47.425003,"sentiment":"neutral","sentiment_score":0.0876692458987236},{"text":"How are you?","start":47.425003,"end":48.325,"sentiment":"neutral","sentiment_score":0.12892229606707892},{"text":"Oh, I've had a better life in a previous 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I also wanna start contributing into and I probably should have a long time ago.","start":164.175,"end":169.92,"sentiment":"neutral","sentiment_score":0.12833159090951085},{"text":"I I wanna start contributing, say, a $100 a fortnight once I consolidate whatever fund you think I should consolidate into.","start":172.22,"end":181.6,"sentiment":"neutral","sentiment_score":0.11437730136371795},{"text":"And yeah.","start":183.97499,"end":186.53499,"sentiment":"neutral","sentiment_score":0.0030379053205251694},{"text":"So they're they're asking at the moment.","start":186.53499,"end":188.61499,"sentiment":"neutral","sentiment_score":-0.07531366284404482},{"text":"I I found a a house share situation.","start":188.61499,"end":190.795,"sentiment":"neutral","sentiment_score":-0.15321655478328466}],"sentiment":"neutral","sentiment_score":0.05015512066030944,"num_words":54,"start":164.175,"end":190.795},{"sentences":[{"text":"And so my solicitor is I had to get a loan with my bank to pay his 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know?","start":219.11499,"end":219.595,"sentiment":"neutral","sentiment_score":0.04759293422102928},{"text":"Woo hoo.","start":219.595,"end":219.995,"sentiment":"neutral","sentiment_score":0.3207746744155884},{"text":"We got $400.","start":219.995,"end":221.03499,"sentiment":"neutral","sentiment_score":0.19357289373874664},{"text":"Yeah.","start":221.03499,"end":221.19499,"sentiment":"neutral","sentiment_score":0.05402914434671402},{"text":"We've put this towards a new on suite.","start":221.19499,"end":223.055,"sentiment":"neutral","sentiment_score":0.023551631486043334}],"sentiment":"neutral","sentiment_score":0.0974935059202835,"num_words":16,"start":219.11499,"end":223.055},{"sentences":[{"text":"So well, I I think so well, his opinion is, like, I've contributed on average between in the last fifteen years, between 900 and 1,500 a fortnight.","start":223.355,"end":241.6,"sentiment":"neutral","sentiment_score":0.0363371382570929},{"text":"Plus cleaning, you know, I do all the 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intense.","start":366.405,"end":370.84,"sentiment":"neutral","sentiment_score":-0.326423154427455},{"text":"He goes, so what is the universe telling you?","start":371.69998,"end":373.46,"sentiment":"neutral","sentiment_score":-0.20398054934210247}],"sentiment":"neutral","sentiment_score":-0.3114097306261892,"num_words":46,"start":352.965,"end":373.46},{"sentences":[{"text":"And I'm thinking he's also my manager, by the way.","start":373.46,"end":376.91998,"sentiment":"neutral","sentiment_score":-0.0381169306114316},{"text":"And I'm going, Steve, I don't know.","start":377.13998,"end":378.58,"sentiment":"neutral","sentiment_score":-0.2115769577877862},{"text":"What's what's what's the universe telling me?","start":378.58,"end":380.655,"sentiment":"neutral","sentiment_score":-0.3166415733950479},{"text":"I don't know.","start":380.655,"end":381.535,"sentiment":"negative","sentiment_score":-0.36416155099868774},{"text":"I said, is it a karma thing?","start":381.535,"end":383.135,"sentiment":"neutral","sentiment_score":-0.138132493942976}],"sentiment":"neutral","sentiment_score":-0.18053268044091322,"num_words":34,"start":373.46,"end":383.135},{"sentences":[{"text":"I said, I'm a good person.","start":383.135,"end":384.335,"sentiment":"neutral","sentiment_score":0.14720570420225462},{"text":"He goes, no.","start":384.335,"end":384.975,"sentiment":"neutral","sentiment_score":-0.1032420148452123},{"text":"It's telling you wake up.","start":384.975,"end":386.655,"sentiment":"neutral","sentiment_score":-0.16473723351955413},{"text":"You should have addressed these issues a long time ago.","start":386.655,"end":389.315,"sentiment":"neutral","sentiment_score":-0.1456577628850937},{"text":"So, anyway well, yes.","start":391.775,"end":397.34998,"sentiment":"neutral","sentiment_score":0.2556883320212364}],"sentiment":"neutral","sentiment_score":-0.024428653131638254,"num_words":28,"start":383.135,"end":397.34998},{"sentences":[{"text":"I said to him, my finances are all over the shop.","start":397.41,"end":400.77,"sentiment":"neutral","sentiment_score":0.026148057119412857},{"text":"I'm 62.","start":400.77,"end":401.72998,"sentiment":"neutral","sentiment_score":0.022231360897421837},{"text":"I need to think of myself, think of my two boys, and and do and just just get my finances in order, basically.","start":401.72998,"end":412.58502,"sentiment":"neutral","sentiment_score":0.14040797398142194},{"text":"And like I said, starting to contribute an extra $100 a fortnight towards my super and then dealing with the other matter of property settlement itself.","start":412.64502,"end":423.92,"sentiment":"neutral","sentiment_score":0.09184323938993308},{"text":"Because after fifteen years, like, I'm entitled to something, surely.","start":423.92,"end":427.62,"sentiment":"neutral","sentiment_score":0.03788778930902481}],"sentiment":"neutral","sentiment_score":0.08789273429041107,"num_words":72,"start":397.41,"end":427.62},{"sentences":[{"text":"Of course.","start":429.84,"end":430.4,"sentiment":"neutral","sentiment_score":0.22353337705135345},{"text":"Still have a 30 four, mother?","start":430.4,"end":432.02,"sentiment":"positive","sentiment_score":0.4088062395652135},{"text":"Mhmm.","start":432.8,"end":433.3,"sentiment":"neutral","sentiment_score":0.16396117210388184},{"text":"Mhmm.","start":436.455,"end":436.955,"sentiment":"neutral","sentiment_score":0.11594465374946594},{"text":"Mhmm.","start":448.56,"end":449.04,"sentiment":"neutral","sentiment_score":0.12303727120161057}],"sentiment":"neutral","sentiment_score":0.30025884441354056,"num_words":11,"start":429.84,"end":449.04},{"sentences":[{"text":"Well, if I have any issues, I'll just say, Steve, can you please read this out to me?","start":449.04,"end":452.48,"sentiment":"neutral","sentiment_score":0.05668578876389398},{"text":"Tell me what it means.","start":452.48,"end":453.7,"sentiment":"neutral","sentiment_score":-0.021016333997249604},{"text":"Yes.","start":462.80002,"end":463.155,"sentiment":"positive","sentiment_score":0.508844256401062},{"text":"Oh, you're you're highly you've been highly recommended by him.","start":463.395,"end":467.175,"sentiment":"positive","sentiment_score":0.6870218873023987},{"text":"And he's like he's like, I'm gonna get him to call you.","start":467.475,"end":472.035,"sentiment":"positive","sentiment_score":0.5695570210615793}],"sentiment":"neutral","sentiment_score":0.3288915197810401,"num_words":46,"start":449.04,"end":472.035},{"sentences":[{"text":"Like, you are gonna get on to these people and get your life sorted.","start":472.035,"end":475.495,"sentiment":"positive","sentiment_score":0.4801816237824304},{"text":"And that's coming from my manager, so I had to yep.","start":476.34,"end":482.68,"sentiment":"neutral","sentiment_score":0.18488200144334274},{"text":"Mhmm.","start":485.38,"end":485.88,"sentiment":"neutral","sentiment_score":0.11935306340456008},{"text":"Mhmm.","start":487.22,"end":487.72,"sentiment":"neutral","sentiment_score":0.0961773693561554},{"text":"Okay.","start":488.41998,"end":488.91998,"sentiment":"neutral","sentiment_score":0.1022644340991974}],"sentiment":"neutral","sentiment_score":0.3240728434175253,"num_words":28,"start":472.035,"end":488.91998},{"sentences":[{"text":"Perfect.","start":490.66,"end":491.16,"sentiment":"positive","sentiment_score":0.4002262353897095},{"text":"Mhmm.","start":494.645,"end":495.145,"sentiment":"neutral","sentiment_score":0.08479270339012146},{"text":"0403743093.","start":497.685,"end":505.625,"sentiment":"neutral","sentiment_score":0.05378485843539238},{"text":"Patricia Isabel Adorini, a d o r I n I.","start":509.97,"end":517.27,"sentiment":"neutral","sentiment_score":0.038366124406456946},{"text":"Mhmm.","start":528.015,"end":528.41504,"sentiment":"neutral","sentiment_score":0.01527847908437252}],"sentiment":"neutral","sentiment_score":0.0669816800260118,"num_words":14,"start":490.66,"end":528.41504},{"sentences":[{"text":"Yeah.","start":528.41504,"end":528.655,"sentiment":"neutral","sentiment_score":0.02745906636118889},{"text":"I do.","start":528.655,"end":529.315,"sentiment":"neutral","sentiment_score":0.03363014943897724},{"text":"So I've got Australian Zipper.","start":530.99,"end":534.37,"sentiment":"neutral","sentiment_score":0.03324873931705952},{"text":"I can't see their address.","start":539.07,"end":540.19,"sentiment":"neutral","sentiment_score":-0.03940190561115742},{"text":"And I've also got Australian Retirement Trust.","start":540.19,"end":544.545,"sentiment":"neutral","sentiment_score":0.01166780904999801}],"sentiment":"neutral","sentiment_score":0.007281409855931997,"num_words":20,"start":528.41504,"end":544.545},{"sentences":[{"text":"Yes.","start":547.105,"end":547.605,"sentiment":"neutral","sentiment_score":0.06389731913805008},{"text":"Yep.","start":549.90497,"end":550.40497,"sentiment":"neutral","sentiment_score":0.09948888421058656},{"text":"Mhmm.","start":558.305,"end":558.805,"sentiment":"neutral","sentiment_score":0.10723111033439636},{"text":"Yes.","start":560.85,"end":561.35,"sentiment":"neutral","sentiment_score":0.06804145872592926},{"text":"Oh, I've got him.","start":562.85,"end":563.73,"sentiment":"neutral","sentiment_score":0.054449678398668766}],"sentiment":"neutral","sentiment_score":0.06955718575045466,"num_words":8,"start":547.105,"end":563.73},{"sentences":[{"text":"I have got him.","start":563.73,"end":564.71,"sentiment":"neutral","sentiment_score":0.0888618566095829},{"text":"Mhmm.","start":569.73,"end":570.23,"sentiment":"neutral","sentiment_score":0.24200358986854553},{"text":"Mhmm.","start":571.73,"end":572.23,"sentiment":"neutral","sentiment_score":0.15358103811740875},{"text":"Sure.","start":580.835,"end":581.335,"sentiment":"positive","sentiment_score":0.4233756065368652},{"text":"Yes.","start":581.795,"end":582.195,"sentiment":"positive","sentiment_score":0.3673036396503449}],"sentiment":"neutral","sentiment_score":0.192713912576437,"num_words":8,"start":563.73,"end":582.195},{"sentences":[{"text":"We'll actually have an ADR next Monday.","start":582.195,"end":584.695,"sentiment":"positive","sentiment_score":0.3413696416786739},{"text":"Because during the week, it's just difficult because some clients come in late, some come in early.","start":587.36,"end":592.1,"sentiment":"neutral","sentiment_score":0.01676896828062394},{"text":"So how long how much time would you need with me on the phone?","start":593.2,"end":596.33997,"sentiment":"neutral","sentiment_score":0.048063661104866436},{"text":"Oh, okay.","start":605.435,"end":606.095,"sentiment":"neutral","sentiment_score":0.27312256395816803},{"text":"Yeah.","start":606.475,"end":606.71497,"sentiment":"neutral","sentiment_score":0.3034250736236572}],"sentiment":"neutral","sentiment_score":0.10237125389096213,"num_words":41,"start":582.195,"end":606.71497},{"sentences":[{"text":"Yeah.","start":606.71497,"end":607.21497,"sentiment":"positive","sentiment_score":0.33821266889572144},{"text":"Yep.","start":609.27496,"end":609.77496,"sentiment":"positive","sentiment_score":0.3788335919380188},{"text":"Anytime between if it's twelve to one, any day is fine.","start":610.075,"end":614.255,"sentiment":"neutral","sentiment_score":0.32136120850389654},{"text":"Do I have to get the Queensland coffee?","start":614.475,"end":616.26,"sentiment":"neutral","sentiment_score":0.08820845326408744},{"text":"Classic?","start":616.26,"end":616.76,"sentiment":"neutral","sentiment_score":0.05057467520236969}],"sentiment":"neutral","sentiment_score":0.22764826616780323,"num_words":22,"start":606.71497,"end":616.76},{"sentences":[{"text":"Oh, they're Queensland time?","start":616.98,"end":618.28,"sentiment":"neutral","sentiment_score":0.03323834761977196},{"text":"Oh, you're Queensland time, aren't you?","start":618.5,"end":620.52,"sentiment":"neutral","sentiment_score":0.024494278865555923},{"text":"Really?","start":621.06,"end":621.56,"sentiment":"neutral","sentiment_score":0.03630150854587555},{"text":"So it's 02:30 your time?","start":622.58,"end":624.44,"sentiment":"neutral","sentiment_score":0.05018128678202629},{"text":"Okay.","start":627.14,"end":627.54004,"sentiment":"neutral","sentiment_score":0.06077868491411209}],"sentiment":"neutral","sentiment_score":0.03693562888485544,"num_words":17,"start":616.98,"end":627.54004},{"sentences":[{"text":"So it's 03:30 our time.","start":627.54004,"end":629.22003,"sentiment":"neutral","sentiment_score":0.05887497588992119},{"text":"So it'll have to be 12:30 twelve our time.","start":629.22003,"end":632.205,"sentiment":"neutral","sentiment_score":0.06299127348595196},{"text":"Yes.","start":635.965,"end":636.465,"sentiment":"neutral","sentiment_score":0.0948319137096405},{"text":"Yes.","start":639.72504,"end":640.22504,"sentiment":"neutral","sentiment_score":0.13358479738235474},{"text":"Yes.","start":640.84503,"end":641.245,"sentiment":"neutral","sentiment_score":0.1455283761024475}],"sentiment":"neutral","sentiment_score":0.07266126047162448,"num_words":17,"start":627.54004,"end":641.245},{"sentences":[{"text":"Yes.","start":641.245,"end":641.745,"sentiment":"neutral","sentiment_score":0.16579100489616394},{"text":"Next Monday, yeah, it's my ADO.","start":642.205,"end":645.34503,"sentiment":"neutral","sentiment_score":0.16914191593726477},{"text":"But even during even in, like, any day this week, next week, so long as it's between twelve and one New South Wales time, I can make sure that I well, I have lunch at twelve till 12:30, but I can clean my diary from 12:30 to one, and I can certainly spend that time.","start":645.75995,"end":664.935,"sentiment":"neutral","sentiment_score":0.251924838532101},{"text":"So it doesn't have to be on my ADO.","start":664.935,"end":666.955,"sentiment":"neutral","sentiment_score":0.1957257886727651},{"text":"If you just give me the heads up, yeah, then I can organize my calendar.","start":668.055,"end":671.835,"sentiment":"positive","sentiment_score":0.35524156292279563}],"sentiment":"neutral","sentiment_score":0.25728679257769915,"num_words":86,"start":641.245,"end":671.835},{"sentences":[{"text":"Mhmm.","start":683.46,"end":683.96,"sentiment":"neutral","sentiment_score":0.18210461735725403},{"text":"Mhmm.","start":684.34,"end":684.84,"sentiment":"neutral","sentiment_score":0.02240194007754326},{"text":"Sure.","start":692.115,"end":692.355,"sentiment":"neutral","sentiment_score":0.1756712794303894},{"text":"Sure.","start":692.355,"end":692.855,"sentiment":"neutral","sentiment_score":0.11593814939260484},{"text":"Mhmm.","start":700.755,"end":701.255,"sentiment":"neutral","sentiment_score":0.04923005774617195}],"sentiment":"neutral","sentiment_score":0.1090692088007927,"num_words":5,"start":683.46,"end":701.255},{"sentences":[{"text":"Absolutely.","start":705.92004,"end":706.42004,"sentiment":"neutral","sentiment_score":0.2304931879043579},{"text":"Absolutely.","start":706.80005,"end":707.30005,"sentiment":"neutral","sentiment_score":0.17092423141002655},{"text":"Yep.","start":708.96,"end":709.46,"sentiment":"neutral","sentiment_score":0.1495489925146103},{"text":"Yeah.","start":709.84,"end":710.24005,"sentiment":"neutral","sentiment_score":0.14829865097999573},{"text":"We can do yeah.","start":710.24005,"end":712.4,"sentiment":"neutral","sentiment_score":0.17555690556764603}],"sentiment":"neutral","sentiment_score":0.17518658563494682,"num_words":8,"start":705.92004,"end":712.4},{"sentences":[{"text":"I can do tomorrow between twelve and one.","start":712.4,"end":714.58,"sentiment":"neutral","sentiment_score":0.14097524341195822},{"text":"Mhmm.","start":716.625,"end":717.125,"sentiment":"neutral","sentiment_score":0.15722092986106873},{"text":"Perfect.","start":726.865,"end":727.365,"sentiment":"neutral","sentiment_score":0.20471763610839844},{"text":"I'll be prepared.","start":728.145,"end":729.105,"sentiment":"neutral","sentiment_score":0.15661914398272833},{"text":"Yeah.","start":729.105,"end":729.345,"sentiment":"neutral","sentiment_score":0.10549253225326538}],"sentiment":"neutral","sentiment_score":0.14750646267618453,"num_words":14,"start":712.4,"end":729.345},{"sentences":[{"text":"I'll have all that information with me.","start":729.345,"end":730.865,"sentiment":"neutral","sentiment_score":0.13028853173766816},{"text":"But to get tomorrow between twelve and one is perfect because I don't have anyone booked in.","start":730.865,"end":735.45,"sentiment":"neutral","sentiment_score":0.1441059252795051},{"text":"Mhmm.","start":740.71,"end":741.21,"sentiment":"neutral","sentiment_score":0.054469939321279526},{"text":"Mhmm.","start":743.51,"end":744.01,"sentiment":"neutral","sentiment_score":0.03158726543188095},{"text":"Yeah.","start":744.79,"end":744.95,"sentiment":"neutral","sentiment_score":0.04590319097042084}],"sentiment":"neutral","sentiment_score":0.12939929065329056,"num_words":27,"start":729.345,"end":744.95},{"sentences":[{"text":"Yeah.","start":744.95,"end":745.11,"sentiment":"neutral","sentiment_score":0.050221219658851624},{"text":"Yeah.","start":745.11,"end":745.35,"sentiment":"neutral","sentiment_score":0.05687003955245018},{"text":"For sure.","start":745.35,"end":745.83,"sentiment":"neutral","sentiment_score":0.057800402864813805},{"text":"No.","start":745.83,"end":746.07,"sentiment":"neutral","sentiment_score":0.04017586633563042},{"text":"That'll be fine.","start":746.07,"end":746.985,"sentiment":"neutral","sentiment_score":0.09385069956382115}],"sentiment":"neutral","sentiment_score":0.06805250374600291,"num_words":8,"start":744.95,"end":746.985},{"sentences":[{"text":"08/04/1964.","start":751.14496,"end":752.925,"sentiment":"neutral","sentiment_score":0.007500316482037306},{"text":"Oh, really?","start":759.97003,"end":760.55,"sentiment":"neutral","sentiment_score":0.003073576372116804},{"text":"Yeah.","start":763.89,"end":764.29,"sentiment":"neutral","sentiment_score":-0.0008692201226949692},{"text":"Oh, I need that in the hip replacement.","start":764.29,"end":766.47003,"sentiment":"neutral","sentiment_score":-0.04442857438698411},{"text":"Yeah.","start":766.93,"end":767.43,"sentiment":"neutral","sentiment_score":-0.01476095337420702}],"sentiment":"neutral","sentiment_score":-0.027493176874346457,"num_words":13,"start":751.14496,"end":767.43},{"sentences":[{"text":"You can't do the hip replacement?","start":769.97003,"end":771.43,"sentiment":"neutral","sentiment_score":-0.11942534024516742},{"text":"Oh, well, whatever.","start":771.49,"end":772.39,"sentiment":"neutral","sentiment_score":-0.049332670867443085},{"text":"Mhmm.","start":783.055,"end":783.555,"sentiment":"neutral","sentiment_score":0.14378595352172852},{"text":"Mhmm.","start":787.37,"end":787.87,"sentiment":"neutral","sentiment_score":0.15533918142318726},{"text":"Perfect.","start":788.81,"end":789.31,"sentiment":"positive","sentiment_score":0.34969329833984375}],"sentiment":"neutral","sentiment_score":-0.01797763506571452,"num_words":12,"start":769.97003,"end":789.31},{"sentences":[{"text":"Oh, perfect.","start":790.73,"end":791.61,"sentiment":"positive","sentiment_score":0.4554797410964966},{"text":"Thank you so much, Tom.","start":791.61,"end":792.73,"sentiment":"positive","sentiment_score":0.621660339832306},{"text":"I really appreciate your time, and I look forward to you helping me get my life in order.","start":792.73,"end":799.14996,"sentiment":"positive","sentiment_score":0.7141395575470395},{"text":"Not at this stage.","start":802.235,"end":803.115,"sentiment":"neutral","sentiment_score":-0.3007204681634903},{"text":"No.","start":803.115,"end":803.615,"sentiment":"neutral","sentiment_score":-0.20012663304805756}],"sentiment":"positive","sentiment_score":0.5156921570499738,"num_words":30,"start":790.73,"end":803.615},{"sentences":[{"text":"You too.","start":806.555,"end":807.295,"sentiment":"neutral","sentiment_score":0.254050612449646},{"text":"I will.","start":810.315,"end":810.955,"sentiment":"neutral","sentiment_score":0.15234190970659256},{"text":"I will.","start":810.955,"end":811.355,"sentiment":"neutral","sentiment_score":0.11865244060754776},{"text":"Certainly will.","start":811.355,"end":812.155,"sentiment":"neutral","sentiment_score":0.3317335844039917},{"text":"Thank you very much.","start":812.155,"end":813.15894,"sentiment":"positive","sentiment_score":0.7675357609987259}],"sentiment":"positive","sentiment_score":0.398641678194205,"num_words":12,"start":806.555,"end":813.15894},{"sentences":[{"text":"You too.","start":815.55896,"end":816.21893,"sentiment":"positive","sentiment_score":0.4220076650381088},{"text":"Thank you.","start":816.35895,"end":817.09894,"sentiment":"positive","sentiment_score":0.6682771146297455},{"text":"Bye.","start":817.47894,"end":817.97894,"sentiment":"positive","sentiment_score":0.3528571128845215}],"sentiment":"positive","sentiment_score":0.5066853344440461,"num_words":5,"start":815.55896,"end":817.97894}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi, man. How are you going?\n\nChannel 0: Steven, Tommy here\n\nChannel 1: Hey.\n\nChannel 0: from.\n\nChannel 1: Hey.\n\nChannel 0: I'm living the dream. How are\n\nChannel 1: That's\n\nChannel 0: you?\n\nChannel 1: oh, mate. I've been up to shit, but that's beside the point. My sister-in-law looks like she's got breast cancer and gonna pass on, mate, but that's beside the point. Why I'm ringing you, brother, I've got a referral. My colleague here, Trish, she needs assistance with her super mate.\n\nShe's got about three funds. She doesn't know what to do. She's never really received financial advice.\n\nChannel 0: Sure.\n\nChannel 1: I've\n\nChannel 0: Yep.\n\nChannel 1: told her that you are the people to talk to, and you're the guy who spoke to me last time. So I'll hand you\n\nChannel 0: Perfect.\n\nChannel 1: over to her, and then you can get her contact details. And you can either talk to her now, or you can book in a time with her that's more suitable. I'll just put you on I'll put her on I'll put her on to you now, and you can speak to her. Okay?\n\nChannel 0: Yeah. No\n\nChannel 1: Tom.\n\nChannel 0: worries. Thank\n\nChannel 1: This\n\nChannel 0: you.\n\nChannel 1: is Tom. Hi, Tom. It's Patricia speaking. How are you?\n\nChannel 0: Hi, Patricia. I'm doing fantastic. How are you?\n\nChannel 1: Oh, I've had a better life in a previous lifetime. Steve's got me on to you because I'm just in a bit of a in a bit of a pickle at the moment. I'm not gonna\n\nChannel 0: Sure.\n\nChannel 1: hold you up now, but because I've got a whole stack of stuff to finish before I so I've got two funds that I want to\n\nChannel 0: Yep.\n\nChannel 1: merge. I just want advice as to, like, say, we're saying merge the one with the least amount into the one with the most amount. Also, I'm going through a property settlement like a de facto relationship that has broken down after fifteen years\n\nChannel 0: Sure.\n\nChannel 1: of me\n\nChannel 0: Oh,\n\nChannel 1: contributing.\n\nChannel 0: yes. Oh,\n\nChannel 1: You know? So I'm going through a solicitor for that because I was locked out of the house because he was over the relationship. So I had to find somewhere to go, and then I had to organize my\n\nChannel 0: jeez.\n\nChannel 1: belongings. And but\n\nChannel 0: A\n\nChannel 1: I\n\nChannel 0: few\n\nChannel 1: need to\n\nChannel 0: things.\n\nChannel 1: get What? I need financial advice. I'm 62, and I'm all over the shop. I've neglected a lot of stuff that I should have been on top of, and I haven't been.\n\nChannel 0: Yep. Okay.\n\nChannel 1: So I yeah. So I need a couple of Band Aids.\n\nChannel 0: Okay. Easy done. So when it comes to going through the advice process, what we normally do is we will send you out something called a financial services guide\n\nChannel 1: Mhmm.\n\nChannel 0: with our\n\nChannel 1: Mhmm.\n\nChannel 0: licensing information on it.\n\nChannel 1: Yep.\n\nChannel 0: And we'll basically go through a full fact find with you where we get all of your personal financial details and goals.\n\nChannel 1: Mhmm.\n\nChannel 0: And then we'll do some research on the funds that you've got, see\n\nChannel 1: Yep.\n\nChannel 0: what the best options are for you,\n\nChannel 1: Mhmm.\n\nChannel 0: and then put that in a document called a statement of advice with our recommendations.\n\nChannel 1: Mhmm. Perfect.\n\nChannel 0: So what I would like to do is just take down a few quick details now, get the\n\nChannel 1: Mhmm.\n\nChannel 0: team to kind of start that\n\nChannel 1: Because\n\nChannel 0: process\n\nChannel 1: I\n\nChannel 0: with\n\nChannel 1: also\n\nChannel 0: you, and\n\nChannel 1: wanna\n\nChannel 0: get\n\nChannel 1: start contributing into and I probably should have a long time ago. I I wanna start\n\nChannel 0: oh,\n\nChannel 1: contributing,\n\nChannel 0: yeah?\n\nChannel 1: say, a $100 a fortnight once I consolidate whatever fund you think I should consolidate into. And yeah. So they're they're asking at the moment. I I found a a house share situation.\n\nChannel 0: Okay.\n\nChannel 1: And so my solicitor is I had to get a loan with my bank to pay his upfront fees.\n\nChannel 0: Right.\n\nChannel 1: So he's gonna request from from the other party statements regarding to, like, superannuation, his banking details, and all that stuff. Because after fifteen years, I I said to him, it's embarrassing to know because he's been so secretive.\n\nChannel 0: Yeah.\n\nChannel 1: And yet I would disclose to him, hey. I've got a bonus this month. You know? Woo hoo. We got $400.\n\nYeah. We've put this towards a new on suite. So\n\nChannel 0: So super is gonna be brought into the property settlement. Do you think\n\nChannel 1: well,\n\nChannel 0: it'll end up being him\n\nChannel 1: I\n\nChannel 0: paying you\n\nChannel 1: I\n\nChannel 0: super or the\n\nChannel 1: think\n\nChannel 0: other way\n\nChannel 1: so\n\nChannel 0: around?\n\nChannel 1: well, his opinion is, like, I've contributed on average between in the last fifteen years, between 900 and 1,500 a fortnight. Plus cleaning, you know, I do all the cleaning, all the sheet changing, all the vacuuming, whatever. He does all the outside. I look after the inside.\n\nChannel 0: Sure. Gotcha.\n\nChannel 1: And he just I said, you you can't lock me out. I took her back from overseas. I had to go to a funeral. And he said, well, he goes, I don't know. Call the police.\n\nAnd\n\nChannel 0: Wow.\n\nChannel 1: I had I had a medical episode. Yeah. So as I was driving home, I was probably three houses away from our house at Carriage Hill Heights. And\n\nChannel 0: Yep.\n\nChannel 1: the house is in his name, by the way. We've been together for fifteen years. He had been divorced for seven when I moved in, and the house was barren. So I bought in all my furniture and all my things in to make it as women do, I suppose. I don't know.\n\nAnd I had a medical episode where I felt like somebody was sitting on my chest, and then my hands and my feet went numb. My vision went\n\nChannel 0: Yeah.\n\nChannel 1: really cloudy, and I passed out for probably ten seconds. And I side swept the highlights of one of our neighbors.\n\nChannel 0: Oh, wow.\n\nChannel 1: And and then I came to, and I pulled into the driveway. It said my license has been suspended until October because of a medical episode. So I need to get clearance, but I can't afford to see a cardiologist. I've got the my medical discharge from the hospital because I was in hospital for seven days with a heart monitor. And they said, you no.\n\nEverything's fine. And they just said, what happened was that your anxiety just got so high that it reset your heart rate.\n\nChannel 0: Yeah.\n\nChannel 1: At the shock of thinking, I can't get in. All I've got is what I'm wearing in my handbag, and I'm thinking, I've got to go to work tomorrow. Like, my my suitcase is unpacked because I only got home the night before. So\n\nChannel 0: Yeah.\n\nChannel 1: yeah. So I'm I'm very, very angry and frustrated. And, anyway, so I was talking to Steve, and Steve said to me, look. This is like he's very you know, it seems like it's very intense. He goes, so what is the universe telling you?\n\nAnd I'm thinking he's also my manager, by the way. And I'm going, Steve, I don't know. What's what's what's the universe telling me? I don't know.\n\nChannel 0: Yes.\n\nChannel 1: I said, is it a karma thing? I said, I'm a good person. He goes, no. It's telling you wake up. You should have addressed these issues a long time ago.\n\nChannel 0: Yeah. And do you\n\nChannel 1: So,\n\nChannel 0: feel\n\nChannel 1: anyway\n\nChannel 0: like getting some financial advice will be a kind of step in the right direction\n\nChannel 1: well,\n\nChannel 0: to\n\nChannel 1: yes. I said to him, my finances are all over the shop. I'm 62. I need to think of myself, think of my two boys,\n\nChannel 0: Yep.\n\nChannel 1: and and do and just just get my finances in order, basically. And like I said, starting to contribute an extra $100 a fortnight towards my super and then dealing with the other matter of property settlement itself. Because after fifteen years, like, I'm entitled to something, surely.\n\nChannel 0: Yeah. Well, I'll try and keep our part\n\nChannel 1: Of course.\n\nChannel 0: of it\n\nChannel 1: Still\n\nChannel 0: nice\n\nChannel 1: have\n\nChannel 0: and\n\nChannel 1: a 30\n\nChannel 0: kind\n\nChannel 1: four,\n\nChannel 0: of straightforward\n\nChannel 1: mother?\n\nChannel 0: for you because,\n\nChannel 1: Mhmm.\n\nChannel 0: obviously, it's what we do on a daily basis, and there's things\n\nChannel 1: Mhmm.\n\nChannel 0: I'm thinking of already because you've reached your your preservation age. So we can look at transition strategies, which will help boost it up a little bit. So I'll I'll try and keep it nice and kind of straightforward for you.\n\nChannel 1: Mhmm. Well, if I have any issues, I'll just say, Steve, can you please read this out to me? Tell me what it means.\n\nChannel 0: Yep. Well, I kind of pride myself and and Larissa as well who also helps Steve as we we like to make sure that our clients understand what we're doing and why,\n\nChannel 1: Yes.\n\nChannel 0: and\n\nChannel 1: Oh,\n\nChannel 0: it's\n\nChannel 1: you're\n\nChannel 0: very\n\nChannel 1: you're highly you've been highly recommended by him. And\n\nChannel 0: I\n\nChannel 1: he's\n\nChannel 0: appreciate\n\nChannel 1: like\n\nChannel 0: that.\n\nChannel 1: he's like, I'm gonna get him to call you. Like, you are gonna get on to these people and get your\n\nChannel 0: Yep.\n\nChannel 1: life sorted.\n\nChannel 0: Cool.\n\nChannel 1: And that's\n\nChannel 0: So\n\nChannel 1: coming\n\nChannel 0: let's\n\nChannel 1: from\n\nChannel 0: take\n\nChannel 1: my manager, so I had to\n\nChannel 0: we'll we'll take it one step at a time. We always\n\nChannel 1: yep.\n\nChannel 0: to do some tree analogies at Oakview where we talk about building\n\nChannel 1: Mhmm.\n\nChannel 0: those roots and foundations, and then we can\n\nChannel 1: Mhmm.\n\nChannel 0: go from there and\n\nChannel 1: Okay.\n\nChannel 0: branch out afterwards. How's that sound?\n\nChannel 1: Perfect.\n\nChannel 0: So what I'll grab from you today is\n\nChannel 1: Mhmm.\n\nChannel 0: contact number\n\nChannel 1: 0403743093.\n\nChannel 0: o four zero three seven four three 093. Trish, can I get your full name, please?\n\nChannel 1: Patricia Isabel\n\nChannel 0: Yeah.\n\nChannel 1: Adorini, a d o r I n I.\n\nChannel 0: Adorini, a d o r I n I. Perfect. And when it comes to the super, do you know who it's with currently?\n\nChannel 1: Mhmm. Yeah. I do. So I've got Australian Zipper.\n\nChannel 0: Yep.\n\nChannel 1: I can't see their address. And I've also got Australian Retirement Trust.\n\nChannel 0: Yes. Good old\n\nChannel 1: Yes.\n\nChannel 0: ART. And that's the only two?\n\nChannel 1: Yep.\n\nChannel 0: Perfect. So what we'll do is I will get you booked in with the team to go through your basic details and\n\nChannel 1: Mhmm.\n\nChannel 0: just to research those funds. Because if you\n\nChannel 1: Yes.\n\nChannel 0: can get us a statement or there's multiple\n\nChannel 1: Oh,\n\nChannel 0: different\n\nChannel 1: I've got\n\nChannel 0: ways we\n\nChannel 1: him. I\n\nChannel 0: can\n\nChannel 1: have\n\nChannel 0: get information.\n\nChannel 1: got him.\n\nChannel 0: Perfect. I'll get the team to kind of get all that information for you so we\n\nChannel 1: Mhmm.\n\nChannel 0: can give it to our support team, and we'll do\n\nChannel 1: Mhmm.\n\nChannel 0: a bit of research for you. Is there a good day and time this week or next week where you might have maybe thirty minutes to an hour available?\n\nChannel 1: Sure. Yes. We'll actually have an ADR next Monday. Because during the week, it's just difficult because some clients come in late, some come in early. So how long how much time would you need with me on the phone?\n\nChannel 0: It's usually maximum of an hour, and we always tend to to break it up depending on your availability. Like, we could just get the information to start with, and then\n\nChannel 1: Oh,\n\nChannel 0: I'll\n\nChannel 1: okay.\n\nChannel 0: do a consultation\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: with you and walk through your goals and options and things\n\nChannel 1: Yep.\n\nChannel 0: like that.\n\nChannel 1: Anytime between if it's twelve to one, any day is fine. Do I have to get the\n\nChannel 0: Okay.\n\nChannel 1: Queensland\n\nChannel 0: Twelve\n\nChannel 1: coffee?\n\nChannel 0: to one\n\nChannel 1: Classic?\n\nChannel 0: any day.\n\nChannel 1: Oh, they're Queensland time? Oh, you're Queensland time, aren't you? Really?\n\nChannel 0: Yep. I will\n\nChannel 1: So\n\nChannel 0: just\n\nChannel 1: it's 02:30\n\nChannel 0: grab\n\nChannel 1: your time?\n\nChannel 0: yes. It's 02:30 our time currently.\n\nChannel 1: Okay. So it's 03:30 our time. So it'll have to be 12:30 twelve our time.\n\nChannel 0: That's okay. So 12:00 New South Wales time any day.\n\nChannel 1: Yes.\n\nChannel 0: Otherwise, next Monday is okay.\n\nChannel 1: Yes. Yes. Yes. Next Monday, yeah, it's my ADO. But even during even in, like, any day this week, next week, so long as it's between\n\nChannel 0: Mhmm.\n\nChannel 1: twelve and one New South Wales time,\n\nChannel 0: Yeah.\n\nChannel 1: I can make sure that I well, I have lunch at twelve till 12:30, but I can clean my diary from 12:30 to one, and I can certainly spend that time. So it doesn't have to be on my ADO.\n\nChannel 0: Yeah. Perfect.\n\nChannel 1: If you\n\nChannel 0: So\n\nChannel 1: just\n\nChannel 0: we'll\n\nChannel 1: give\n\nChannel 0: break\n\nChannel 1: me the\n\nChannel 0: it up\n\nChannel 1: heads\n\nChannel 0: in\n\nChannel 1: up, yeah, then I can organize my calendar.\n\nChannel 0: absolutely. I'll I'll break it up into it'll essentially be three conversations. First one will be to get the information, and then they'll book you in with me to go through a bit of, like, goal setting\n\nChannel 1: Mhmm.\n\nChannel 0: with you. And\n\nChannel 1: Mhmm.\n\nChannel 0: then we'll go away and do the research, put that into your advice plan, and conversation three will just be going through the recommendations together.\n\nChannel 1: Sure. Sure.\n\nChannel 0: K? So I will get them to get in touch with you. It might be really good if we can even touch base. Is it\n\nChannel 1: Mhmm.\n\nChannel 0: possible to do twelve till one tomorrow or the day after just to get that information from you?\n\nChannel 1: Absolutely. Absolutely.\n\nChannel 0: K.\n\nChannel 1: Yep. Yeah. We can do yeah. I can do tomorrow between twelve and one.\n\nChannel 0: K. So I'll get the team to\n\nChannel 1: Mhmm.\n\nChannel 0: give you a buzz, and I'll send you a text message reminder beforehand. And we will essentially grab those super details and a few other basic information, your income\n\nChannel 1: Perfect.\n\nChannel 0: and occupation and\n\nChannel 1: I'll\n\nChannel 0: so\n\nChannel 1: be\n\nChannel 0: on.\n\nChannel 1: prepared.\n\nChannel 0: And then\n\nChannel 1: Yeah. I'll have all that information with me. But to get tomorrow between twelve and one is perfect because I don't have anyone booked in.\n\nChannel 0: perfect. And then worst case scenario, because sometimes we go just a little bit longer, I might touch\n\nChannel 1: Mhmm.\n\nChannel 0: base with you on Monday to go through a bit more of an\n\nChannel 1: Mhmm.\n\nChannel 0: in-depth check. Yeah.\n\nChannel 1: Yeah. Yeah. Yeah. For sure. No.\n\nThat'll be fine.\n\nChannel 0: Perfect. And, Patricia, can I just grab your date of birth as well, please?\n\nChannel 1: 08/04/1964.\n\nChannel 0: 1964. Oh, my parents are August. So it'll be\n\nChannel 1: Oh, really?\n\nChannel 0: like advising them. I'll I'll treat you just like mom.\n\nChannel 1: Yeah. Oh, I need that in the hip replacement. Yeah.\n\nChannel 0: I could do the first. I can't do the second. I do apologize.\n\nChannel 1: You can't do the hip replacement? Oh, well, whatever.\n\nChannel 0: Not yet anyway. Alright, Trish. That's plenty to start with. I do appreciate your time. I will get the team to reach out to you tomorrow.\n\nChannel 1: Mhmm.\n\nChannel 0: Again, if it's just as simple as taking down some occupation details and forwarding your\n\nChannel 1: Mhmm.\n\nChannel 0: statements to us, that\n\nChannel 1: Perfect.\n\nChannel 0: should get us started.\n\nChannel 1: Oh, perfect. Thank you so much, Tom. I really appreciate your time,\n\nChannel 0: That's okay.\n\nChannel 1: and I look forward to you helping me get my life in order.\n\nChannel 0: Awesome. Do you have any questions for me before I let you go?\n\nChannel 1: Not at this stage. No.\n\nChannel 0: Awesome. Well, you have a fantastic day. We'll talk\n\nChannel 1: You\n\nChannel 0: to\n\nChannel 1: too.\n\nChannel 0: you tomorrow, and tell Steven thank you as well.\n\nChannel 1: I will. I will. Certainly will. Thank you very much.\n\nChannel 0: Awesome. Have a fantastic day. I'll see you later.\n\nChannel 1: You too. Thank you. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hi, man.","start":1.04,"end":1.52,"sentiment":"neutral","sentiment_score":0.26298999786376953},{"text":"How are you going?","start":1.52,"end":2.34,"sentiment":"neutral","sentiment_score":0.3158169761300087}],"sentiment":"neutral","sentiment_score":0.29820798337459564,"channel":1,"num_words":6,"start":1.04,"end":2.34},{"sentences":[{"text":"Steven, Tommy here","start":3.1999998,"end":4.08,"sentiment":"neutral","sentiment_score":0.10962684452533722}],"sentiment":"neutral","sentiment_score":0.10962684452533722,"channel":0,"num_words":3,"start":3.1999998,"end":4.08},{"sentences":[{"text":"Hey.","start":4.08,"end":4.56,"sentiment":"neutral","sentiment_score":0.1892576813697815}],"sentiment":"neutral","sentiment_score":0.1892576813697815,"channel":1,"num_words":1,"start":4.08,"end":4.56},{"sentences":[{"text":"from.","start":4.08,"end":4.56,"sentiment":"neutral","sentiment_score":0.0718127191066742}],"sentiment":"neutral","sentiment_score":0.0718127191066742,"channel":0,"num_words":1,"start":4.08,"end":4.56},{"sentences":[{"text":"Hey.","start":4.56,"end":5.06,"sentiment":"positive","sentiment_score":0.40380215644836426}],"sentiment":"positive","sentiment_score":0.40380215644836426,"channel":1,"num_words":1,"start":4.56,"end":5.06},{"sentences":[{"text":"I'm living the dream.","start":4.56,"end":5.52,"sentiment":"positive","sentiment_score":0.5089243948459625},{"text":"How are","start":5.52,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.31641341745853424}],"sentiment":"positive","sentiment_score":0.4447540690501531,"channel":0,"num_words":6,"start":4.56,"end":5.8399997},{"sentences":[{"text":"That's","start":5.7599998,"end":6.16,"sentiment":"neutral","sentiment_score":0.2420702278614044}],"sentiment":"neutral","sentiment_score":0.2420702278614044,"channel":1,"num_words":1,"start":5.7599998,"end":6.16},{"sentences":[{"text":"you?","start":5.8399997,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.13847237825393677}],"sentiment":"neutral","sentiment_score":0.13847237825393677,"channel":0,"num_words":1,"start":5.8399997,"end":6.3399997},{"sentences":[{"text":"oh, mate.","start":6.3999996,"end":6.72,"sentiment":"neutral","sentiment_score":-0.1186230294406414},{"text":"I've been up to shit, but that's beside the point.","start":6.72,"end":8.559999,"sentiment":"negative","sentiment_score":-0.35701878666877745},{"text":"My sister-in-law looks like she's got breast cancer and gonna pass on, mate, but that's beside the point.","start":8.559999,"end":12.825,"sentiment":"negative","sentiment_score":-0.3874182974298795},{"text":"Why I'm ringing you, brother, I've got a referral.","start":14.025,"end":16.445,"sentiment":"neutral","sentiment_score":-0.12773885081211725},{"text":"My colleague here, Trish, she needs assistance with her super mate.","start":16.664999,"end":20.825,"sentiment":"neutral","sentiment_score":-0.08209225704724138}],"sentiment":"neutral","sentiment_score":-0.256672555282712,"channel":1,"num_words":50,"start":6.3999996,"end":20.825},{"sentences":[{"text":"She's got about three funds.","start":20.825,"end":22.105,"sentiment":"neutral","sentiment_score":-0.1911923259496689},{"text":"She doesn't know what to do.","start":22.105,"end":23.145,"sentiment":"neutral","sentiment_score":-0.30439625183741253},{"text":"She's never really received financial 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you're the guy who spoke to me last time.","start":25.92,"end":30.1,"sentiment":"neutral","sentiment_score":0.030659429263323545},{"text":"So I'll hand you","start":30.16,"end":30.880001,"sentiment":"neutral","sentiment_score":0.11783741600811481}],"sentiment":"neutral","sentiment_score":0.045189093720788755,"channel":1,"num_words":24,"start":25.92,"end":30.880001},{"sentences":[{"text":"Perfect.","start":30.779999,"end":31.279999,"sentiment":"neutral","sentiment_score":0.2066553235054016}],"sentiment":"neutral","sentiment_score":0.2066553235054016,"channel":0,"num_words":1,"start":30.779999,"end":31.279999},{"sentences":[{"text":"over to her, and then you can get her contact details.","start":30.880001,"end":33.84,"sentiment":"neutral","sentiment_score":0.1020432473583655},{"text":"And you can either talk to her now, or you can book in a time with her that's more suitable.","start":33.84,"end":38.32,"sentiment":"neutral","sentiment_score":0.0658569173887372},{"text":"I'll just put you on I'll put her on I'll put her on to you now, and you can speak to her.","start":38.32,"end":42.305,"sentiment":"neutral","sentiment_score":0.018544546159153633},{"text":"Okay?","start":42.305,"end":42.805,"sentiment":"neutral","sentiment_score":0.011183181777596474}],"sentiment":"neutral","sentiment_score":0.05294031974066187,"channel":1,"num_words":54,"start":30.880001,"end":42.805},{"sentences":[{"text":"Yeah.","start":42.955,"end":43.275,"sentiment":"neutral","sentiment_score":0.007072941400110722},{"text":"No","start":43.275,"end":43.435,"sentiment":"neutral","sentiment_score":0.021224088966846463}],"sentiment":"neutral","sentiment_score":0.014148515183478592,"channel":0,"num_words":2,"start":42.955,"end":43.435},{"sentences":[{"text":"Tom.","start":43.345,"end":43.845,"sentiment":"neutral","sentiment_score":-0.004072833806276321}],"sentiment":"neutral","sentiment_score":-0.004072833806276321,"channel":1,"num_words":1,"start":43.345,"end":43.845},{"sentences":[{"text":"worries.","start":43.435,"end":43.675,"sentiment":"neutral","sentiment_score":0.032081298530101776},{"text":"Thank","start":43.675,"end":43.915,"sentiment":"neutral","sentiment_score":0.19312357902526855}],"sentiment":"neutral","sentiment_score":0.11260243877768517,"channel":0,"num_words":2,"start":43.435,"end":43.915},{"sentences":[{"text":"This","start":43.905003,"end":44.145,"sentiment":"neutral","sentiment_score":0.21720826625823977}],"sentiment":"neutral","sentiment_score":0.21720826625823977,"channel":1,"num_words":1,"start":43.905003,"end":44.145},{"sentences":[{"text":"you.","start":43.915,"end":44.415,"sentiment":"neutral","sentiment_score":0.1818506270647049}],"sentiment":"neutral","sentiment_score":0.1818506270647049,"channel":0,"num_words":1,"start":43.915,"end":44.415},{"sentences":[{"text":"is Tom.","start":44.145,"end":44.805,"sentiment":"neutral","sentiment_score":0.11210500448942184},{"text":"Hi, Tom.","start":45.585,"end":46.225002,"sentiment":"neutral","sentiment_score":0.10948359221220016},{"text":"It's Patricia speaking.","start":46.225002,"end":47.425003,"sentiment":"neutral","sentiment_score":0.0876692458987236},{"text":"How are you?","start":47.425003,"end":48.325,"sentiment":"neutral","sentiment_score":0.12892229606707892}],"sentiment":"neutral","sentiment_score":0.10929518193006516,"channel":1,"num_words":10,"start":44.145,"end":48.325},{"sentences":[{"text":"Hi, Patricia.","start":48.395,"end":49.115,"sentiment":"neutral","sentiment_score":0.24035540223121643},{"text":"I'm doing fantastic.","start":49.115,"end":50.095,"sentiment":"positive","sentiment_score":0.5030121703942617},{"text":"How are you?","start":50.235,"end":50.76,"sentiment":"neutral","sentiment_score":0.318423996369044}],"sentiment":"positive","sentiment_score":0.36812741309404373,"channel":0,"num_words":8,"start":48.395,"end":50.76},{"sentences":[{"text":"Oh, I've had a better life in a previous lifetime.","start":51.505,"end":55.14,"sentiment":"neutral","sentiment_score":-0.017043691873550416},{"text":"Steve's got me on to you because I'm just in a bit of a in a bit of a pickle at the moment.","start":57.52,"end":65.14,"sentiment":"neutral","sentiment_score":-0.22569729322972504},{"text":"I'm not 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please?","start":748.095,"end":750.6,"sentiment":"neutral","sentiment_score":0.0694623368863876}],"sentiment":"neutral","sentiment_score":0.08403234902237143,"channel":0,"num_words":14,"start":747.695,"end":750.6},{"sentences":[{"text":"08/04/1964.","start":751.14496,"end":752.925,"sentiment":"neutral","sentiment_score":0.007500316482037306}],"sentiment":"neutral","sentiment_score":0.007500316482037306,"channel":1,"num_words":1,"start":751.14496,"end":752.925},{"sentences":[{"text":"1964.","start":753.8,"end":755.33997,"sentiment":"neutral","sentiment_score":0.009901948273181915},{"text":"Oh, my parents are August.","start":755.95996,"end":759.1,"sentiment":"neutral","sentiment_score":0.011192282289266586},{"text":"So it'll be","start":759.24,"end":760.12,"sentiment":"neutral","sentiment_score":0.013249194559951624}],"sentiment":"neutral","sentiment_score":0.011734549266596636,"channel":0,"num_words":9,"start":753.8,"end":760.12},{"sentences":[{"text":"Oh, really?","start":759.97003,"end":760.55,"sentiment":"neutral","sentiment_score":0.003073576372116804}],"sentiment":"neutral","sentiment_score":0.003073576372116804,"channel":1,"num_words":2,"start":759.97003,"end":760.55},{"sentences":[{"text":"like advising them.","start":760.12,"end":761.89996,"sentiment":"neutral","sentiment_score":0.00209109236796697},{"text":"I'll I'll treat you just like mom.","start":762.12,"end":763.89996,"sentiment":"neutral","sentiment_score":0.03342352780912604}],"sentiment":"neutral","sentiment_score":0.024023797176778317,"channel":0,"num_words":10,"start":760.12,"end":763.89996},{"sentences":[{"text":"Yeah.","start":763.89,"end":764.29,"sentiment":"neutral","sentiment_score":-0.0008692201226949692},{"text":"Oh, I need that in the hip 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well, whatever.","start":771.49,"end":772.39,"sentiment":"neutral","sentiment_score":-0.049332670867443085}],"sentiment":"neutral","sentiment_score":-0.0960611171192593,"channel":1,"num_words":9,"start":769.97003,"end":772.39},{"sentences":[{"text":"Not yet anyway.","start":773.635,"end":774.695,"sentiment":"neutral","sentiment_score":-0.10268870989481609},{"text":"Alright, Trish.","start":777.075,"end":777.9,"sentiment":"neutral","sentiment_score":0.10867087543010712},{"text":"That's plenty to start with.","start":777.98004,"end":779.34,"sentiment":"neutral","sentiment_score":0.28205573856830596},{"text":"I do appreciate your time.","start":779.34,"end":780.54004,"sentiment":"positive","sentiment_score":0.37164934277534484},{"text":"I will get the team to reach out to you tomorrow.","start":780.54004,"end":782.88,"sentiment":"neutral","sentiment_score":0.2554801350290125}],"sentiment":"neutral","sentiment_score":0.23031086589281374,"channel":0,"num_words":26,"start":773.635,"end":782.88},{"sentences":[{"text":"Mhmm.","start":783.055,"end":783.555,"sentiment":"neutral","sentiment_score":0.14378595352172852}],"sentiment":"neutral","sentiment_score":0.14378595352172852,"channel":1,"num_words":1,"start":783.055,"end":783.555},{"sentences":[{"text":"Again, if it's just as simple as taking down some occupation details and forwarding your","start":783.26,"end":787.58,"sentiment":"neutral","sentiment_score":0.18768234451611837}],"sentiment":"neutral","sentiment_score":0.18768234451611837,"channel":0,"num_words":15,"start":783.26,"end":787.58},{"sentences":[{"text":"Mhmm.","start":787.37,"end":787.87,"sentiment":"neutral","sentiment_score":0.15533918142318726}],"sentiment":"neutral","sentiment_score":0.15533918142318726,"channel":1,"num_words":1,"start":787.37,"end":787.87},{"sentences":[{"text":"statements to us, that","start":787.58,"end":789.02,"sentiment":"neutral","sentiment_score":0.2130701281130314}],"sentiment":"neutral","sentiment_score":0.2130701281130314,"channel":0,"num_words":4,"start":787.58,"end":789.02},{"sentences":[{"text":"Perfect.","start":788.81,"end":789.31,"sentiment":"positive","sentiment_score":0.34969329833984375}],"sentiment":"positive","sentiment_score":0.34969329833984375,"channel":1,"num_words":1,"start":788.81,"end":789.31},{"sentences":[{"text":"should get us started.","start":789.02,"end":790.095,"sentiment":"neutral","sentiment_score":0.2791251726448536}],"sentiment":"neutral","sentiment_score":0.2791251726448536,"channel":0,"num_words":4,"start":789.02,"end":790.095},{"sentences":[{"text":"Oh, perfect.","start":790.73,"end":791.61,"sentiment":"positive","sentiment_score":0.4554797410964966},{"text":"Thank you so much, Tom.","start":791.61,"end":792.73,"sentiment":"positive","sentiment_score":0.621660339832306},{"text":"I really appreciate your time,","start":792.73,"end":794.26996,"sentiment":"positive","sentiment_score":0.59652761220932}],"sentiment":"positive","sentiment_score":0.5834916035334269,"channel":1,"num_words":12,"start":790.73,"end":794.26996},{"sentences":[{"text":"That's okay.","start":794.81494,"end":795.63495,"sentiment":"positive","sentiment_score":0.6539334356784821}],"sentiment":"positive","sentiment_score":0.6539334356784821,"channel":0,"num_words":2,"start":794.81494,"end":795.63495},{"sentences":[{"text":"and I look forward to you helping me get my life in order.","start":795.52997,"end":799.14996,"sentiment":"positive","sentiment_score":0.7593749211384699}],"sentiment":"positive","sentiment_score":0.7593749211384699,"channel":1,"num_words":13,"start":795.52997,"end":799.14996},{"sentences":[{"text":"Awesome.","start":799.45496,"end":799.855,"sentiment":"positive","sentiment_score":0.4350471496582031},{"text":"Do you have any questions for me before I let you go?","start":799.855,"end":802.035,"sentiment":"neutral","sentiment_score":-0.021133818353215855}],"sentiment":"neutral","sentiment_score":0.013957025339970222,"channel":0,"num_words":13,"start":799.45496,"end":802.035},{"sentences":[{"text":"Not at this stage.","start":802.235,"end":803.115,"sentiment":"neutral","sentiment_score":-0.3007204681634903},{"text":"No.","start":803.115,"end":803.615,"sentiment":"neutral","sentiment_score":-0.20012663304805756}],"sentiment":"neutral","sentiment_score":-0.2806017011404037,"channel":1,"num_words":5,"start":802.235,"end":803.615},{"sentences":[{"text":"Awesome.","start":804.33496,"end":804.72,"sentiment":"positive","sentiment_score":0.43263864517211914},{"text":"Well, you have a fantastic day.","start":804.8,"end":806.24,"sentiment":"positive","sentiment_score":0.6551600197950999},{"text":"We'll talk","start":806.24,"end":806.63995,"sentiment":"positive","sentiment_score":0.48134011030197144}],"sentiment":"positive","sentiment_score":0.5918087760607401,"channel":0,"num_words":9,"start":804.33496,"end":806.63995},{"sentences":[{"text":"You","start":806.555,"end":806.795,"sentiment":"neutral","sentiment_score":0.3161081075668335}],"sentiment":"neutral","sentiment_score":0.3161081075668335,"channel":1,"num_words":1,"start":806.555,"end":806.795},{"sentences":[{"text":"to","start":806.63995,"end":806.8,"sentiment":"neutral","sentiment_score":0.26519739627838135}],"sentiment":"neutral","sentiment_score":0.26519739627838135,"channel":0,"num_words":1,"start":806.63995,"end":806.8},{"sentences":[{"text":"too.","start":806.795,"end":807.295,"sentiment":"neutral","sentiment_score":0.1919931173324585}],"sentiment":"neutral","sentiment_score":0.1919931173324585,"channel":1,"num_words":1,"start":806.795,"end":807.295},{"sentences":[{"text":"you tomorrow, and tell Steven thank you as well.","start":806.8,"end":810.25995,"sentiment":"positive","sentiment_score":0.40846874978807235}],"sentiment":"positive","sentiment_score":0.40846874978807235,"channel":0,"num_words":9,"start":806.8,"end":810.25995},{"sentences":[{"text":"I will.","start":810.315,"end":810.955,"sentiment":"neutral","sentiment_score":0.15234190970659256},{"text":"I will.","start":810.955,"end":811.355,"sentiment":"neutral","sentiment_score":0.11865244060754776},{"text":"Certainly will.","start":811.355,"end":812.155,"sentiment":"neutral","sentiment_score":0.3317335844039917},{"text":"Thank you very much.","start":812.155,"end":813.15894,"sentiment":"positive","sentiment_score":0.7675357609987259}],"sentiment":"positive","sentiment_score":0.4275598913431168,"channel":1,"num_words":10,"start":810.315,"end":813.15894},{"sentences":[{"text":"Awesome.","start":813.75995,"end":814.16,"sentiment":"positive","sentiment_score":0.7959558963775635},{"text":"Have a fantastic 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you.","start":816.35895,"end":817.09894,"sentiment":"positive","sentiment_score":0.6682771146297455},{"text":"Bye.","start":817.47894,"end":817.97894,"sentiment":"positive","sentiment_score":0.3528571128845215}],"sentiment":"positive","sentiment_score":0.5066853344440461,"channel":1,"num_words":5,"start":815.55896,"end":817.97894},{"sentences":[{"text":"Bye.","start":818.8,"end":819.3,"sentiment":"neutral","sentiment_score":-0.11206071823835372}],"sentiment":"neutral","sentiment_score":-0.11206071823835372,"channel":0,"num_words":1,"start":818.8,"end":819.3}]},"summary":{"result":"success","short":"A woman with breast cancer discusses her financial struggles and goals for her super plan with a representative. She provides personal and financial information and mentions a recent medical episode. The representative emphasizes the importance of staying safe and offers to help with her financial plan. They schedule a consultation for the next week and discuss her plans for starting a new job. The representative also explains that they will keep the customer's money in case of issues and will research funds for her. They schedule a call for the next day to discuss recommendations and a reminder text message."},"intents":{"segments":[{"text":"She's never really received financial advice.","start_word":81,"end_word":86,"intents":[{"intent":"Share financial advice","confidence_score":0.00036754415}]},{"text":"I need financial advice.","start_word":360,"end_word":363,"intents":[{"intent":"Request financial advice","confidence_score":0.28553158}]},{"text":"I I wanna start oh, contributing, yeah? say, a $100 a fortnight once I consolidate whatever fund you think I should consolidate into. And yeah.","start_word":549,"end_word":573,"intents":[{"intent":"Consolidate funds","confidence_score":0.20809229},{"intent":"Consolidate funds","confidence_score":0.08944314}]},{"text":"So he's gonna request from from the other party statements regarding to, like, superannuation, his banking details, and all that stuff.","start_word":610,"end_word":630,"intents":[{"intent":"Request statements and bonuses","confidence_score":0.00039086048}]},{"text":"And yet I would disclose to him, hey. I've got a bonus this month. You know?","start_word":650,"end_word":665,"intents":[{"intent":"Inform about gift","confidence_score":0.0000050394256}]},{"text":"And do you So, feel anyway like getting some financial advice will be a kind of step in the right direction well, to yes.","start_word":1173,"end_word":1196,"intents":[{"intent":"Seek advice on finances","confidence_score":0.00014098852}]},{"text":"Is there a good day and time this week or next week where you might have maybe thirty minutes to an hour available? Sure. Yes.","start_word":1695,"end_word":1719,"intents":[{"intent":"Schedule meeting","confidence_score":0.1925241}]},{"text":"possible to do twelve till one tomorrow or the day after just to get that information from you? Absolutely.","start_word":2087,"end_word":2105,"intents":[{"intent":"Schedule meeting","confidence_score":0.32539755}]}]},"sentiments":{"segments":[{"text":"Hi, man. How are you going? Steven, Tommy here from. Hey.","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":0.2125474214553833},{"text":"I'm Hey. living the dream.","start_word":11,"end_word":15,"sentiment":"positive","sentiment_score":0.4403640925884247},{"text":"How are That's you? oh, mate.","start_word":16,"end_word":21,"sentiment":"neutral","sentiment_score":0.059352654963731766},{"text":"I've been up to shit, but that's beside the point. My sister-in-law looks like she's got breast cancer and gonna pass on, mate, but that's beside the point.","start_word":22,"end_word":49,"sentiment":"negative","sentiment_score":-0.38281384110450745},{"text":"Why I'm ringing you, brother, I've got a referral. My colleague here, Trish, she needs assistance with her super mate. She's got about three funds. She doesn't know what to do. She's never really received financial advice. Sure. I've Yep. told her that you are the people to talk to, and you're the guy who spoke to me last time. So I'll hand you Perfect. over to her, and then you can get her contact details. And you can either talk to her now, or you can book in a time with her that's more suitable. I'll just put you on I'll put her on I'll put her on to you now, and you can speak to her. Okay? Yeah. No Tom. worries. Thank This you. is Tom. Hi, Tom. It's Patricia speaking. How are you? Hi, Patricia.","start_word":50,"end_word":187,"sentiment":"neutral","sentiment_score":-0.007103142328560352},{"text":"I'm doing fantastic.","start_word":188,"end_word":190,"sentiment":"positive","sentiment_score":0.49539637565612793},{"text":"How are you? Oh, I've had a better life in a previous lifetime. Steve's got me on to you because I'm just in a bit of a in a bit of a pickle at the moment. I'm not gonna Sure. hold you up now, but because I've got a whole stack of stuff to finish before I so I've got two funds that I want to Yep. merge. I just want advice as to, like, say, we're saying merge the one with the least amount into the one with the most amount. Also, I'm going through a property settlement like a de facto relationship that has broken down after fifteen years Sure. of me Oh, contributing. yes. Oh, You know? So I'm going through a solicitor for that because I was locked out of the house because he was over the relationship. So I had to find somewhere to go, and then I had to organize my jeez. belongings. And but A I few need to things. get What? I need financial advice. I'm 62, and I'm all over the shop. I've neglected a lot of stuff that I should have been on top of, and I haven't been. Yep. Okay. So I yeah. So I need a couple of Band Aids. Okay.","start_word":191,"end_word":403,"sentiment":"neutral","sentiment_score":-0.14620694518089294},{"text":"Easy done.","start_word":404,"end_word":405,"sentiment":"positive","sentiment_score":0.3546857237815857},{"text":"So when it comes to going through the advice process, what we normally do is we will send you out something called a financial services guide Mhmm. with our Mhmm. licensing information on it. Yep. And we'll basically go through a full fact find with you where we get all of your personal financial details and goals. Mhmm. And then we'll do some research on the funds that you've got, see Yep. what the best options are for you, Mhmm. and then put that in a document called a statement of advice with our recommendations. Mhmm.","start_word":406,"end_word":501,"sentiment":"neutral","sentiment_score":0.13859158754348755},{"text":"Perfect.","start_word":502,"end_word":502,"sentiment":"positive","sentiment_score":0.5195714235305786},{"text":"So what I would like to do is just take down a few quick details now, get the Mhmm. team to kind of start that Because process I with also you, and wanna get start contributing into and I probably should have a long time ago. I I wanna start oh, contributing, yeah? say, a $100 a fortnight once I consolidate whatever fund you think I should consolidate into. And yeah. So they're they're asking at the moment. I I found a a house share situation. Okay. And so my solicitor is I had to get a loan with my bank to pay his upfront fees. Right. So he's gonna request from from the other party statements regarding to, like, superannuation, his banking details, and all that stuff.","start_word":503,"end_word":630,"sentiment":"neutral","sentiment_score":0.04512039199471474},{"text":"Because after fifteen years, I I said to him, it's embarrassing to know because he's been so secretive.","start_word":631,"end_word":648,"sentiment":"negative","sentiment_score":-0.3614808917045593},{"text":"Yeah. And yet I would disclose to him, hey. I've got a bonus this month. You know? Woo hoo. We got $400. Yeah. We've put this towards a new on suite. So So super is gonna be brought into the property settlement. Do you think well, it'll end up being him I paying you I super or the think other way so around? well, his opinion is, like, I've contributed on average between in the last fifteen years, between 900 and 1,500 a fortnight. Plus cleaning, you know, I do all the cleaning, all the sheet changing, all the vacuuming, whatever. He does all the outside. I look after the inside. Sure. Gotcha. And he just I said, you you can't lock me out. I took her back from overseas. I had to go to a funeral. And he said, well, he goes, I don't know. Call the police. And Wow. I had I had a medical episode. Yeah. So as I was driving home, I was probably three houses away from our house at Carriage Hill Heights. And Yep. the house is in his name, by the way. We've been together for fifteen years. He had been divorced for seven when I moved in, and the house was barren. So I bought in all my furniture and all my things in to make it as women do, I suppose. I don't know.","start_word":649,"end_word":881,"sentiment":"neutral","sentiment_score":-0.05491322541185715},{"text":"And I had a medical episode where I felt like somebody was sitting on my chest, and then my hands and my feet went numb.","start_word":882,"end_word":906,"sentiment":"negative","sentiment_score":-0.4287428855895996},{"text":"My vision went Yeah.","start_word":907,"end_word":910,"sentiment":"neutral","sentiment_score":-0.2768175005912781},{"text":"really cloudy, and I passed out for probably ten seconds.","start_word":911,"end_word":920,"sentiment":"negative","sentiment_score":-0.4134557843208313},{"text":"And I side swept the highlights of one of our neighbors. Oh, wow. And and then I came to, and I pulled into the driveway. It said my license has been suspended until October because of a medical episode.","start_word":921,"end_word":959,"sentiment":"neutral","sentiment_score":-0.18347257375717163},{"text":"So I need to get clearance, but I can't afford to see a cardiologist.","start_word":960,"end_word":973,"sentiment":"negative","sentiment_score":-0.3909263610839844},{"text":"I've got the my medical discharge from the hospital because I was in hospital for seven days with a heart monitor. And they said, you no. Everything's fine.","start_word":974,"end_word":1001,"sentiment":"neutral","sentiment_score":-0.22452209889888763},{"text":"And they just said, what happened was that your anxiety just got so high that it reset your heart rate.","start_word":1002,"end_word":1021,"sentiment":"negative","sentiment_score":-0.542834460735321},{"text":"Yeah.","start_word":1022,"end_word":1022,"sentiment":"neutral","sentiment_score":-0.3267652094364166},{"text":"At the shock of thinking, I can't get in. All I've got is what I'm wearing in my handbag, and I'm thinking, I've got to go to work tomorrow.","start_word":1023,"end_word":1051,"sentiment":"negative","sentiment_score":-0.4019480347633362},{"text":"Like, my my suitcase is unpacked because I only got home the night before. So Yeah. yeah.","start_word":1052,"end_word":1068,"sentiment":"neutral","sentiment_score":-0.051053352653980255},{"text":"So I'm I'm very, very angry and frustrated.","start_word":1069,"end_word":1076,"sentiment":"negative","sentiment_score":-0.6934550404548645},{"text":"And, anyway, so I was talking to Steve, and Steve said to me, look.","start_word":1077,"end_word":1090,"sentiment":"neutral","sentiment_score":-0.179824098944664},{"text":"This is like he's very you know, it seems like it's very intense.","start_word":1091,"end_word":1103,"sentiment":"negative","sentiment_score":-0.3385482430458069},{"text":"He goes, so what is the universe telling you? And I'm thinking he's also my manager, by the way. And I'm going, Steve, I don't know. What's what's what's the universe telling me?","start_word":1104,"end_word":1136,"sentiment":"neutral","sentiment_score":-0.19013749063014984},{"text":"I don't know.","start_word":1137,"end_word":1139,"sentiment":"negative","sentiment_score":-0.3655221164226532},{"text":"Yes. I said, is it a karma thing? I said, I'm a good person. He goes, no. It's telling you wake up. You should have addressed these issues a long time ago. Yeah. And do you So, feel anyway like getting some financial advice will be a kind of step in the right direction well, to yes. I said to him, my finances are all over the shop. I'm 62. I need to think of myself, think of my two boys, Yep. and and do and just just get my finances in order, basically. And like I said, starting to contribute an extra $100 a fortnight towards my super and then dealing with the other matter of property settlement itself. Because after fifteen years, like, I'm entitled to something, surely. Yeah. Well, I'll try and keep our part Of course.","start_word":1140,"end_word":1279,"sentiment":"neutral","sentiment_score":0.08465272933244705},{"text":"of it Still nice have and a 30 kind four, of straightforward mother?","start_word":1280,"end_word":1292,"sentiment":"positive","sentiment_score":0.3720487952232361},{"text":"for you because, Mhmm. obviously, it's what we do on a daily basis, and there's things Mhmm. I'm thinking of already because you've reached your your preservation age.","start_word":1293,"end_word":1320,"sentiment":"neutral","sentiment_score":0.18559473752975464},{"text":"So we can look at transition strategies, which will help boost it up a little bit. So I'll I'll try and keep it nice and kind of straightforward for you.","start_word":1321,"end_word":1350,"sentiment":"positive","sentiment_score":0.4946237802505493},{"text":"Mhmm. Well, if I have any issues, I'll just say, Steve, can you please read this out to me? Tell me what it means. Yep.","start_word":1351,"end_word":1375,"sentiment":"neutral","sentiment_score":0.06165904179215431},{"text":"Well, I kind of pride myself and and Larissa as well who also helps Steve as we we like to make sure that our clients understand what we're doing and why, Yes. and Oh, it's you're very you're highly you've been highly recommended by him. And I he's appreciate like that. he's like, I'm gonna get him to call you. Like, you are gonna get on to these people and get your Yep. life sorted. Cool.","start_word":1376,"end_word":1451,"sentiment":"positive","sentiment_score":0.5213298201560974},{"text":"And that's So coming let's from take my manager, so I had to we'll we'll take it one step at a time. We always to yep. do some tree analogies at Oakview where we talk about building those Mhmm. roots and foundations, and then we can Mhmm. go from there and Okay. branch out afterwards. How's that sound?","start_word":1452,"end_word":1509,"sentiment":"neutral","sentiment_score":0.1745283454656601},{"text":"Perfect.","start_word":1510,"end_word":1510,"sentiment":"positive","sentiment_score":0.4002262353897095},{"text":"So what I'll grab from you today is Mhmm. contact number 0403743093. o four zero three seven four three 093. Trish, can I get your full name, please? Patricia Isabel Yeah. Adorini, a d o r I n I. Adorini, a d o r I n I. Perfect. And when it comes to the super, do you know who it's with currently? Mhmm. Yeah. I do. So I've got Australian Zipper. Yep. I can't see their address. And I've also got Australian Retirement Trust. Yes. Good old Yes. ART. And that's the only two? Yep. Perfect. So what we'll do is I will get you booked in with the team to go through your basic details and Mhmm. just to research those funds. Because if you Yes. can get us a statement or there's multiple Oh, different I've got ways we him. I can have get information. got him.","start_word":1511,"end_word":1659,"sentiment":"neutral","sentiment_score":0.06735032796859741},{"text":"Perfect. I'll get the team to kind of get all that information for you so we Mhmm.","start_word":1660,"end_word":1676,"sentiment":"positive","sentiment_score":0.36715227365493774},{"text":"can give it to our support team, and we'll do Mhmm. a bit of research for you. Is there a good day and time this week or next week where you might have maybe thirty minutes to an hour available?","start_word":1677,"end_word":1716,"sentiment":"neutral","sentiment_score":0.2808083239942789},{"text":"Sure. Yes.","start_word":1717,"end_word":1718,"sentiment":"positive","sentiment_score":0.39533960819244385},{"text":"We'll actually have an ADR next Monday. Because during the week, it's just difficult because some clients come in late, some come in early. So how long how much time would you need with me on the phone? It's usually maximum of an hour, and we always tend to to break it up depending on your availability. Like, we could just get the information to start with, and then Oh, I'll okay. do a consultation Yeah.","start_word":1719,"end_word":1794,"sentiment":"neutral","sentiment_score":0.1625441312789917},{"text":"Yeah. with you and walk through your goals and options and things Yep. like that.","start_word":1795,"end_word":1809,"sentiment":"positive","sentiment_score":0.4002433121204376},{"text":"Anytime between if it's twelve to one, any day is fine. Do I have to get the Okay. Queensland Twelve coffee? to one Classic? any day. Oh, they're Queensland time? Oh, you're Queensland time, aren't you? Really? Yep. I will So just it's 02:30 grab your time? yes. It's 02:30 our time currently. Okay. So it's 03:30 our time. So it'll have to be 12:30 twelve our time. That's okay. So 12:00 New South Wales time any day. Yes. Otherwise, next Monday is okay. Yes. Yes. Yes. Next Monday, yeah, it's my ADO. But even during even in, like, any day this week, next week, so long as it's between Mhmm. twelve and one New South Wales time, Yeah.","start_word":1810,"end_word":1928,"sentiment":"neutral","sentiment_score":0.09648480266332626},{"text":"I can make sure that I well, I have lunch at twelve till 12:30, but I can clean my diary from 12:30 to one, and I can certainly spend that time.","start_word":1929,"end_word":1959,"sentiment":"positive","sentiment_score":0.3861217498779297},{"text":"So it doesn't have to be on my ADO.","start_word":1960,"end_word":1968,"sentiment":"neutral","sentiment_score":0.1914115995168686},{"text":"Yeah. Perfect. If So you just we'll give break me the it up heads in up, yeah, then I can organize my calendar. absolutely. I'll I'll break it up into it'll essentially be three conversations.","start_word":1969,"end_word":2003,"sentiment":"positive","sentiment_score":0.36023634672164917},{"text":"First one will be to get the information, and then they'll book you in with me to go through a bit of, like, goal setting Mhmm. with you. And Mhmm. then we'll go away and do the research, put that into your advice plan, and conversation three will just be going through the recommendations together. Sure. Sure. K? So I will get them to get in touch with you.","start_word":2004,"end_word":2072,"sentiment":"neutral","sentiment_score":0.20661072303419528},{"text":"It might be really good if we can even touch base.","start_word":2073,"end_word":2083,"sentiment":"positive","sentiment_score":0.4126734435558319},{"text":"Is it Mhmm. possible to do twelve till one tomorrow or the day after just to get that information from you? Absolutely. Absolutely. K. Yep. Yeah. We can do yeah. I can do tomorrow between twelve and one. K. So I'll get the team to Mhmm. give you a buzz, and I'll send you a text message reminder beforehand. And we will essentially grab those super details and a few other basic information, your income Perfect. and occupation and I'll so be on. prepared. And then Yeah. I'll have all that information with me. But to get tomorrow between twelve and one is perfect because I don't have anyone booked in. perfect. And then worst case scenario, because sometimes we go just a little bit longer, I might touch Mhmm. base with you on Monday to go through a bit more of an Mhmm. in-depth check. Yeah. Yeah. Yeah. Yeah. For sure. No. That'll be fine. Perfect. And, Patricia, can I just grab your date of birth as well, please? 08/04/1964. 1964. Oh, my parents are August. So it'll be Oh, really? like advising them. I'll I'll treat you just like mom. Yeah. Oh, I need that in the hip replacement. Yeah. I could do the first. I can't do the second. I do apologize. You can't do the hip replacement? Oh, well, whatever. Not yet anyway. Alright, Trish. That's plenty to start with.","start_word":2084,"end_word":2317,"sentiment":"neutral","sentiment_score":0.0747445672750473},{"text":"I do appreciate your time.","start_word":2318,"end_word":2322,"sentiment":"positive","sentiment_score":0.3729766607284546},{"text":"I will get the team to reach out to you tomorrow. Mhmm. Again, if it's just as simple as taking down some occupation details and forwarding your Mhmm. statements to us, that Perfect. should get us started.","start_word":2323,"end_word":2359,"sentiment":"neutral","sentiment_score":0.21453091502189636},{"text":"Oh, perfect. Thank you so much, Tom. I really appreciate your time, That's okay. and I look forward to you helping me get my life in order. Awesome.","start_word":2360,"end_word":2387,"sentiment":"positive","sentiment_score":0.6538639068603516},{"text":"Do you have any questions for me before I let you go? Not at this stage. No.","start_word":2388,"end_word":2404,"sentiment":"neutral","sentiment_score":-0.10819973796606064},{"text":"Awesome. Well, you have a fantastic day. We'll talk You to too. you tomorrow, and tell Steven thank you as well.","start_word":2405,"end_word":2425,"sentiment":"positive","sentiment_score":0.4591010510921478},{"text":"I will. I will. Certainly will.","start_word":2426,"end_word":2431,"sentiment":"neutral","sentiment_score":0.21223817765712735},{"text":"Thank you very much. Awesome. Have a fantastic day. I'll see you later. You too. Thank you. Bye.","start_word":2432,"end_word":2449,"sentiment":"positive","sentiment_score":0.6415598392486572},{"text":"Bye.","start_word":2450,"end_word":2450,"sentiment":"neutral","sentiment_score":0.2233791351318359}],"average":{"sentiment":"neutral","sentiment_score":0.058092350098350815}}}}