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customer, Ronald, calls and speaks with Joe from Cloud Solution IT. He apologizes for not being able to talk earlier and asks why they couldn't call earlier. He asks Joe to call him back next week and thanks him before ending the call."},"intents":{"segments":[{"text":"When can I call you back, sir? Yeah.","start_word":58,"end_word":65,"intents":[{"intent":"Schedule call","confidence_score":0.42610398}]}]},"sentiments":{"segments":[{"text":"Yeah.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1696956902742386},{"text":"Good app yeah. Good morning.","start_word":1,"end_word":5,"sentiment":"positive","sentiment_score":0.4045973122119904},{"text":"Joe, it's Ronald from Cloud Solution IT. Hello? How are you doing today?","start_word":6,"end_word":18,"sentiment":"neutral","sentiment_score":0.19999179244041443},{"text":"I'm fine, mate, but this is not a good time for me. Sorry? This is not a good time for me.","start_word":19,"end_word":39,"sentiment":"negative","sentiment_score":-0.4936350286006927},{"text":"Oh, can I ask why? Sorry? Can I ask why?","start_word":40,"end_word":49,"sentiment":"neutral","sentiment_score":-0.16208557784557345},{"text":"Because I'm busy.","start_word":50,"end_word":52,"sentiment":"negative","sentiment_score":-0.34765538573265076},{"text":"That's why. Alright. Okay. Okay. When can I call you back, sir? Yeah. Something next week, mate. Good. Good. Okay. Alright. No. Thank No you. worries. Alright. Okay. See you, Thank mate. you. Bye. Bye.","start_word":53,"end_word":87,"sentiment":"neutral","sentiment_score":0.0763092115521431}],"average":{"sentiment":"neutral","sentiment_score":-0.05100254136688855}}}}