{"metadata":{"transaction_key":"deprecated","request_id":"01a01214-6305-75f1-9f46-e6574c08c542","sha256":"e5a97ba4f3d1f66b0864f9f476e6a264c4cdad59ecbf50de3e3b26d2e9d2fff7","created":"2026-08-17T23:35:22.554Z","duration":23.759937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":71,"output_tokens":71},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":71,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Yes, dear. Good morning. I'm looking for Ethan. Oh, I see. Maybe I'll just try to ring back again. Thank you.","confidence":0.99902344,"words":[{"word":"yes","start":3.36,"end":3.6,"confidence":0.7265625,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.2657206356525421},{"word":"dear","start":3.6,"end":3.84,"confidence":0.99365234,"punctuated_word":"dear.","sentiment":"neutral","sentiment_score":0.30614012479782104},{"word":"good","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3648285567760467},{"word":"morning","start":4.0,"end":4.3199997,"confidence":0.9995117,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.256204217672348},{"word":"i'm","start":4.3199997,"end":4.48,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.051813893020153046},{"word":"looking","start":4.48,"end":4.7999997,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.029263976961374283},{"word":"for","start":4.7999997,"end":5.2,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.029201235622167587},{"word":"ethan","start":5.2,"end":5.7,"confidence":0.9807129,"punctuated_word":"Ethan.","sentiment":"neutral","sentiment_score":0.016715241596102715},{"word":"oh","start":11.679999,"end":11.92,"confidence":0.9951172,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.048036690801382065},{"word":"i","start":11.92,"end":12.08,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04129573702812195},{"word":"see","start":12.08,"end":12.48,"confidence":1.0,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.037151582539081573},{"word":"maybe","start":12.48,"end":12.719999,"confidence":0.890625,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.0901772603392601},{"word":"i'll","start":12.719999,"end":12.88,"confidence":0.9838867,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.04257264360785484},{"word":"just","start":12.88,"end":13.04,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06641633808612823},{"word":"try","start":13.04,"end":13.28,"confidence":0.90283203,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.07410376518964767},{"word":"to","start":13.28,"end":13.36,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05139755085110664},{"word":"ring","start":13.36,"end":13.599999,"confidence":1.0,"punctuated_word":"ring","sentiment":"neutral","sentiment_score":-0.03654653578996658},{"word":"back","start":13.599999,"end":13.84,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.04599602892994881},{"word":"again","start":13.84,"end":14.24,"confidence":0.9995117,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.01474197767674923},{"word":"thank","start":14.24,"end":14.48,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5836814045906067},{"word":"you","start":14.48,"end":14.98,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.414317786693573}],"paragraphs":{"transcript":"\nYes, dear. Good morning. I'm looking for Ethan. Oh, I see. Maybe I'll just try to ring back again.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Yes, dear.","start":3.36,"end":3.84,"sentiment":"neutral","sentiment_score":0.2859303802251816},{"text":"Good morning.","start":3.84,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.3105163872241974},{"text":"I'm looking for Ethan.","start":4.3199997,"end":5.7,"sentiment":"neutral","sentiment_score":0.03174858679994941},{"text":"Oh, I see.","start":11.679999,"end":12.48,"sentiment":"neutral","sentiment_score":-0.04216133678952853},{"text":"Maybe I'll just try to ring back again.","start":12.48,"end":14.24,"sentiment":"neutral","sentiment_score":-0.052744012558832765}],"sentiment":"neutral","sentiment_score":0.040602724803121465,"num_words":19,"start":3.36,"end":14.24},{"sentences":[{"text":"Thank you.","start":14.24,"end":14.98,"sentiment":"positive","sentiment_score":0.49899959564208984}],"sentiment":"positive","sentiment_score":0.49899959564208984,"num_words":2,"start":14.24,"end":14.98}]}}]},{"alternatives":[{"transcript":"Good morning. Fabulous. This is Kaylene. He's not in the office yet. Would I be able to take a message? Thank you. Bye.","confidence":0.99853516,"words":[{"word":"good","start":0.48,"end":0.64,"confidence":0.9970703,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5981051921844482},{"word":"morning","start":0.64,"end":1.04,"confidence":0.7895508,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.6023903489112854},{"word":"fabulous","start":1.04,"end":1.54,"confidence":0.52315265,"punctuated_word":"Fabulous.","sentiment":"positive","sentiment_score":0.7821608185768127},{"word":"this","start":1.68,"end":1.76,"confidence":0.63134766,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.3911277055740357},{"word":"is","start":1.76,"end":1.8399999,"confidence":0.9951172,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.3620573580265045},{"word":"kaylene","start":1.8399999,"end":2.34,"confidence":0.72021484,"punctuated_word":"Kaylene.","sentiment":"positive","sentiment_score":0.4898267686367035},{"word":"he's","start":7.12,"end":7.6,"confidence":0.88964844,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":-0.039020296186208725},{"word":"not","start":7.6,"end":7.8399997,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.038333747535943985},{"word":"in","start":7.8399997,"end":8.0,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.04847387224435806},{"word":"the","start":8.0,"end":8.16,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.018455352634191513},{"word":"office","start":8.16,"end":8.559999,"confidence":1.0,"punctuated_word":"office","sentiment":"neutral","sentiment_score":-0.044778309762477875},{"word":"yet","start":8.559999,"end":9.059999,"confidence":0.99902344,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.026092728599905968},{"word":"would","start":9.2,"end":9.44,"confidence":0.97802734,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":-0.01323021948337555},{"word":"i","start":9.44,"end":9.5199995,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.005454249680042267},{"word":"be","start":9.5199995,"end":9.679999,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.005209488794207573},{"word":"able","start":9.679999,"end":9.84,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.01050457451492548},{"word":"to","start":9.84,"end":9.92,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.008156685158610344},{"word":"take","start":9.92,"end":10.08,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.01955563947558403},{"word":"a","start":10.08,"end":10.24,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0006124451756477356},{"word":"message","start":10.24,"end":10.74,"confidence":0.9995117,"punctuated_word":"message?","sentiment":"neutral","sentiment_score":-0.006371701136231422},{"word":"thank","start":15.679999,"end":15.974937,"confidence":0.9526367,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5617397427558899},{"word":"you","start":15.974937,"end":16.474937,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4537072777748108},{"word":"bye","start":19.867437,"end":20.367437,"confidence":0.9975586,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1786476969718933}],"paragraphs":{"transcript":"\nGood morning. Fabulous. This is Kaylene. He's not in the office yet. Would I be able to take a message?\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.48,"end":1.04,"sentiment":"positive","sentiment_score":0.6002477705478668},{"text":"Fabulous.","start":1.04,"end":1.54,"sentiment":"positive","sentiment_score":0.7821608185768127},{"text":"This is Kaylene.","start":1.68,"end":2.34,"sentiment":"positive","sentiment_score":0.41433727741241455},{"text":"He's not in the office yet.","start":7.12,"end":9.059999,"sentiment":"neutral","sentiment_score":-0.035859051160514355},{"text":"Would I be able to take a message?","start":9.2,"end":10.74,"sentiment":"neutral","sentiment_score":-0.008483764133416116}],"sentiment":"neutral","sentiment_score":0.14713218859396876,"num_words":20,"start":0.48,"end":10.74},{"sentences":[{"text":"Thank you.","start":15.679999,"end":16.474937,"sentiment":"positive","sentiment_score":0.5077235102653503},{"text":"Bye.","start":19.867437,"end":20.367437,"sentiment":"neutral","sentiment_score":0.1786476969718933}],"sentiment":"positive","sentiment_score":0.3980315725008647,"num_words":3,"start":15.679999,"end":20.367437}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good morning. Fabulous. This is Kaylene.\n\nChannel 0: Yes, dear. Good morning. I'm looking for Ethan.\n\nChannel 1: He's not in the office yet. Would I be able to take a message?\n\nChannel 0: Oh, I see. Maybe I'll just try to ring back again. Thank you.\n\nChannel 1: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.48,"end":1.04,"sentiment":"positive","sentiment_score":0.6002477705478668},{"text":"Fabulous.","start":1.04,"end":1.54,"sentiment":"positive","sentiment_score":0.7821608185768127},{"text":"This is Kaylene.","start":1.68,"end":2.34,"sentiment":"positive","sentiment_score":0.41433727741241455}],"sentiment":"positive","sentiment_score":0.5376113653182983,"channel":1,"num_words":6,"start":0.48,"end":2.34},{"sentences":[{"text":"Yes, dear.","start":3.36,"end":3.84,"sentiment":"neutral","sentiment_score":0.2859303802251816},{"text":"Good morning.","start":3.84,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.3105163872241974},{"text":"I'm looking for Ethan.","start":4.3199997,"end":5.7,"sentiment":"neutral","sentiment_score":0.03174858679994941}],"sentiment":"neutral","sentiment_score":0.16498598526231945,"channel":0,"num_words":8,"start":3.36,"end":5.7},{"sentences":[{"text":"He's not in the office yet.","start":7.12,"end":9.059999,"sentiment":"neutral","sentiment_score":-0.035859051160514355},{"text":"Would I be able to take a message?","start":9.2,"end":10.74,"sentiment":"neutral","sentiment_score":-0.008483764133416116}],"sentiment":"neutral","sentiment_score":-0.020216030002172505,"channel":1,"num_words":14,"start":7.12,"end":10.74},{"sentences":[{"text":"Oh, I see.","start":11.679999,"end":12.48,"sentiment":"neutral","sentiment_score":-0.04216133678952853},{"text":"Maybe I'll just try to ring back again.","start":12.48,"end":14.24,"sentiment":"neutral","sentiment_score":-0.052744012558832765},{"text":"Thank you.","start":14.24,"end":14.98,"sentiment":"positive","sentiment_score":0.49899959564208984}],"sentiment":"neutral","sentiment_score":0.03458177541884092,"channel":0,"num_words":13,"start":11.679999,"end":14.98},{"sentences":[{"text":"Thank you.","start":15.679999,"end":16.474937,"sentiment":"positive","sentiment_score":0.5077235102653503},{"text":"Bye.","start":19.867437,"end":20.367437,"sentiment":"neutral","sentiment_score":0.1786476969718933}],"sentiment":"positive","sentiment_score":0.3980315725008647,"channel":1,"num_words":3,"start":15.679999,"end":20.367437}]},"summary":{"result":"success","short":"Good morning. Fabulous. This is Kaylene. Yes, dear. Good morning. I'm looking for Ethan. He's not in the office yet. Would I be able to take a message? Oh, I see. Maybe I'll just try to ring back again. Thank you. Thank you. Bye."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Good morning. Fabulous. This is Kaylene.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.5589873194694519},{"text":"Yes, dear. Good morning. I'm looking for Ethan. He's not in the office yet. Would I be able to take a message? Oh, I see. Maybe I'll just try to ring back again.","start_word":6,"end_word":38,"sentiment":"neutral","sentiment_score":0.02137560397386551},{"text":"Thank you. Thank you.","start_word":39,"end_word":42,"sentiment":"positive","sentiment_score":0.4802452027797699},{"text":"Bye.","start_word":43,"end_word":43,"sentiment":"neutral","sentiment_score":0.2387126386165619}],"average":{"sentiment":"neutral","sentiment_score":0.14505652306785047}}}}