{"metadata":{"transaction_key":"deprecated","request_id":"01a05ac2-a523-7200-8718-9ab0c1875a1a","sha256":"5e8fb01b33e04914145b282675e1976b8d75cfdd4a413f6b3fdcfb04f20f8bc4","created":"2026-09-01T02:18:27.655Z","duration":48.599937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":149,"output_tokens":49},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":161,"output_tokens":161},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":161,"output_tokens":10}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hi. Good afternoon, Sam. Yeah. Good day to you, Sam. My name is Mary calling from Vigilance AI. I hope you're doing well. So I'll make it quick. We are a cybersecurity company that runs an AI powered MDR platform, and we're trying to get in touch with you because our CTO would love to have a quick demo just to introduce you about our company. Now we're just checking and hoping you do have an open schedule on the September 15. Would you be available? I see. But nothing to worry, Sam, because this is just a free","confidence":0.99902344,"words":[{"word":"yes","start":3.52,"end":3.84,"confidence":0.99365234,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.09800925850868224},{"word":"hi","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.2243364155292511},{"word":"good","start":4.08,"end":4.3199997,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4173331558704376},{"word":"afternoon","start":4.3199997,"end":4.8199997,"confidence":0.9501953,"punctuated_word":"afternoon,","sentiment":"positive","sentiment_score":0.3690980076789856},{"word":"sam","start":5.04,"end":5.54,"confidence":0.8876953,"punctuated_word":"Sam.","sentiment":"positive","sentiment_score":0.38444244861602783},{"word":"yeah","start":7.9199996,"end":8.42,"confidence":0.97998047,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.40254348516464233},{"word":"good","start":8.48,"end":8.72,"confidence":0.9921875,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5949923396110535},{"word":"day","start":8.72,"end":8.8,"confidence":0.98095703,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.5986449718475342},{"word":"to","start":8.8,"end":8.96,"confidence":0.9902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.581189751625061},{"word":"you","start":8.96,"end":9.2,"confidence":0.9975586,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.553701639175415},{"word":"sam","start":9.2,"end":9.679999,"confidence":0.9995117,"punctuated_word":"Sam.","sentiment":"positive","sentiment_score":0.5055672526359558},{"word":"my","start":9.679999,"end":9.84,"confidence":0.60791016,"punctuated_word":"My","sentiment":"positive","sentiment_score":0.3700601458549499},{"word":"name","start":9.84,"end":10.08,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.32473257184028625},{"word":"is","start":10.08,"end":10.24,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.316457599401474},{"word":"mary","start":10.24,"end":10.719999,"confidence":0.99316406,"punctuated_word":"Mary","sentiment":"positive","sentiment_score":0.3385221064090729},{"word":"calling","start":10.719999,"end":11.219999,"confidence":0.9633789,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.32640010118484497},{"word":"from","start":11.28,"end":11.78,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.3578530251979828},{"word":"vigilance","start":11.84,"end":12.34,"confidence":0.9819336,"punctuated_word":"Vigilance","sentiment":"positive","sentiment_score":0.36048102378845215},{"word":"ai","start":12.88,"end":13.38,"confidence":0.90478516,"punctuated_word":"AI.","sentiment":"positive","sentiment_score":0.39384615421295166},{"word":"i","start":13.44,"end":13.5199995,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.6226342916488647},{"word":"hope","start":13.5199995,"end":13.759999,"confidence":1.0,"punctuated_word":"hope","sentiment":"positive","sentiment_score":0.7131800055503845},{"word":"you're","start":13.759999,"end":14.0,"confidence":0.99902344,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.6571080684661865},{"word":"doing","start":14.0,"end":14.32,"confidence":0.99902344,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.6064397096633911},{"word":"well","start":14.32,"end":14.82,"confidence":0.99853516,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.5720123648643494},{"word":"so","start":16.365,"end":16.865,"confidence":0.609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.28712186217308044},{"word":"i'll","start":17.485,"end":17.805,"confidence":0.9597168,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.20777592062950137},{"word":"make","start":17.805,"end":18.045,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.1790338158607483},{"word":"it","start":18.045,"end":18.365,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.15659315884113312},{"word":"quick","start":18.365,"end":18.865,"confidence":0.9926758,"punctuated_word":"quick.","sentiment":"neutral","sentiment_score":0.1660580933094025},{"word":"we","start":19.085,"end":19.324999,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.11932385712862016},{"word":"are","start":19.324999,"end":19.645,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.11838015913963318},{"word":"a","start":19.645,"end":19.965,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.14358672499656677},{"word":"cybersecurity","start":19.965,"end":20.465,"confidence":0.8535156,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":0.15613974630832672},{"word":"company","start":21.005,"end":21.505,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.12207586318254472},{"word":"that","start":21.564999,"end":22.045,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.12814752757549286},{"word":"runs","start":22.045,"end":22.445,"confidence":0.99902344,"punctuated_word":"runs","sentiment":"neutral","sentiment_score":0.19922037422657013},{"word":"an","start":22.445,"end":22.765,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.2023506462574005},{"word":"ai","start":22.765,"end":23.085,"confidence":0.99902344,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.1956218779087067},{"word":"powered","start":23.085,"end":23.485,"confidence":0.9970703,"punctuated_word":"powered","sentiment":"neutral","sentiment_score":0.18696367740631104},{"word":"mdr","start":23.485,"end":23.965,"confidence":0.9851074,"punctuated_word":"MDR","sentiment":"neutral","sentiment_score":0.19233621656894684},{"word":"platform","start":23.965,"end":24.465,"confidence":0.74853516,"punctuated_word":"platform,","sentiment":"neutral","sentiment_score":0.17101043462753296},{"word":"and","start":25.564999,"end":25.965,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.12171047925949097},{"word":"we're","start":25.965,"end":26.445,"confidence":0.8156738,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.1458691954612732},{"word":"trying","start":26.445,"end":26.765,"confidence":0.9980469,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.17172901332378387},{"word":"to","start":26.765,"end":26.925,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1957419514656067},{"word":"get","start":26.925,"end":27.085,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.14836493134498596},{"word":"in","start":27.085,"end":27.244999,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.15063674747943878},{"word":"touch","start":27.244999,"end":27.485,"confidence":1.0,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.14422675967216492},{"word":"with","start":27.485,"end":27.645,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.18731360137462616},{"word":"you","start":27.645,"end":27.884998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.20489151775836945},{"word":"because","start":27.884998,"end":28.285,"confidence":0.92578125,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.21215610206127167},{"word":"our","start":28.285,"end":28.525,"confidence":1.0,"punctuated_word":"our","sentiment":"positive","sentiment_score":0.35055455565452576},{"word":"cto","start":28.525,"end":29.005,"confidence":0.99902344,"punctuated_word":"CTO","sentiment":"positive","sentiment_score":0.3801228404045105},{"word":"would","start":29.005,"end":29.244999,"confidence":0.99902344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.32702988386154175},{"word":"love","start":29.244999,"end":29.485,"confidence":0.99902344,"punctuated_word":"love","sentiment":"positive","sentiment_score":0.454308807849884},{"word":"to","start":29.485,"end":29.645,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3437889516353607},{"word":"have","start":29.645,"end":29.97,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.3055093288421631},{"word":"a","start":30.05,"end":30.21,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.3314986228942871},{"word":"quick","start":30.21,"end":30.449999,"confidence":1.0,"punctuated_word":"quick","sentiment":"positive","sentiment_score":0.3860101103782654},{"word":"demo","start":30.449999,"end":30.949999,"confidence":1.0,"punctuated_word":"demo","sentiment":"positive","sentiment_score":0.3711238801479339},{"word":"just","start":31.009998,"end":31.33,"confidence":0.9873047,"punctuated_word":"just","sentiment":"positive","sentiment_score":0.4018949270248413},{"word":"to","start":31.33,"end":31.57,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2930509150028229},{"word":"introduce","start":31.57,"end":31.97,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.26507753133773804},{"word":"you","start":31.97,"end":32.05,"confidence":0.66552734,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.27450451254844666},{"word":"about","start":32.05,"end":32.37,"confidence":0.99121094,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.27974432706832886},{"word":"our","start":32.37,"end":32.45,"confidence":0.71435547,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.26920732855796814},{"word":"company","start":32.45,"end":32.95,"confidence":0.99902344,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":0.26552361249923706},{"word":"now","start":33.57,"end":33.809998,"confidence":0.99902344,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.11930207908153534},{"word":"we're","start":33.809998,"end":33.97,"confidence":0.98046875,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.08568080514669418},{"word":"just","start":33.97,"end":34.29,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.08245321363210678},{"word":"checking","start":34.29,"end":34.69,"confidence":1.0,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.08880463242530823},{"word":"and","start":34.69,"end":34.85,"confidence":0.9921875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0697745606303215},{"word":"hoping","start":34.85,"end":35.17,"confidence":1.0,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":0.07687628269195557},{"word":"you","start":35.17,"end":35.329998,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08170980960130692},{"word":"do","start":35.329998,"end":35.489998,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.060037389397621155},{"word":"have","start":35.489998,"end":35.649998,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.06867227703332901},{"word":"an","start":35.649998,"end":35.809998,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.07368702441453934},{"word":"open","start":35.809998,"end":36.21,"confidence":1.0,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.07295651733875275},{"word":"schedule","start":36.21,"end":36.71,"confidence":1.0,"punctuated_word":"schedule","sentiment":"neutral","sentiment_score":0.09021667391061784},{"word":"on","start":36.77,"end":37.01,"confidence":0.9707031,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.07666676491498947},{"word":"the","start":37.01,"end":37.25,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07547421753406525},{"word":"september","start":37.25,"end":37.9,"confidence":0.98657227,"punctuated_word":"September","sentiment":"neutral","sentiment_score":0.09981555491685867},{"word":"15","start":37.9,"end":38.550003,"confidence":0.98657227,"punctuated_word":"15.","sentiment":"neutral","sentiment_score":0.07208506017923355},{"word":"would","start":39.329998,"end":39.489998,"confidence":0.99902344,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":0.02569095604121685},{"word":"you","start":39.489998,"end":39.649998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.027497336268424988},{"word":"be","start":39.649998,"end":39.89,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.015947038307785988},{"word":"available","start":39.89,"end":40.39,"confidence":0.9995117,"punctuated_word":"available?","sentiment":"neutral","sentiment_score":0.01564079336822033},{"word":"i","start":45.004936,"end":45.164936,"confidence":0.9111328,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04116462543606758},{"word":"see","start":45.164936,"end":45.664936,"confidence":0.9980469,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.004375651478767395},{"word":"but","start":45.724937,"end":45.964935,"confidence":0.9506836,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.0032612085342407227},{"word":"nothing","start":45.964935,"end":46.284935,"confidence":0.97998047,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":0.012029841542243958},{"word":"to","start":46.284935,"end":46.444935,"confidence":0.97802734,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08575060963630676},{"word":"worry","start":46.444935,"end":46.844936,"confidence":0.9916992,"punctuated_word":"worry,","sentiment":"neutral","sentiment_score":0.16662266850471497},{"word":"sam","start":46.844936,"end":47.164936,"confidence":0.6672363,"punctuated_word":"Sam,","sentiment":"neutral","sentiment_score":0.11069026589393616},{"word":"because","start":47.164936,"end":47.404938,"confidence":0.9838867,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.09683297574520112},{"word":"this","start":47.404938,"end":47.724937,"confidence":0.9951172,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.15731722116470337},{"word":"is","start":47.724937,"end":47.804935,"confidence":0.9482422,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.12379425019025804},{"word":"just","start":47.804935,"end":47.964935,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.12782344222068787},{"word":"a","start":47.964935,"end":48.124935,"confidence":0.98828125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.13188490271568298},{"word":"free","start":48.124935,"end":48.599937,"confidence":0.98828125,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.07865159213542938}],"paragraphs":{"transcript":"\nYes. Hi. Good afternoon, Sam. Yeah. Good day to you, Sam.\n\nMy name is Mary calling from Vigilance AI. I hope you're doing well. So I'll make it quick. We are a cybersecurity company that runs an AI powered MDR platform, and we're trying to get in touch with you because our CTO would love to have a quick demo just to introduce you about our company. Now we're just checking and hoping you do have an open schedule on the September 15.\n\nWould you be available? I see. But nothing to worry, Sam, because this is just a free","paragraphs":[{"sentences":[{"text":"Yes.","start":3.52,"end":3.84,"sentiment":"neutral","sentiment_score":0.09800925850868224},{"text":"Hi.","start":3.84,"end":4.08,"sentiment":"neutral","sentiment_score":0.2243364155292511},{"text":"Good afternoon, Sam.","start":4.08,"end":5.54,"sentiment":"positive","sentiment_score":0.39029120405515033},{"text":"Yeah.","start":7.9199996,"end":8.42,"sentiment":"positive","sentiment_score":0.40254348516464233},{"text":"Good day to you, Sam.","start":8.48,"end":9.679999,"sentiment":"positive","sentiment_score":0.5668191909790039}],"sentiment":"positive","sentiment_score":0.4299871569330042,"num_words":11,"start":3.52,"end":9.679999},{"sentences":[{"text":"My name is Mary calling from Vigilance AI.","start":9.679999,"end":13.38,"sentiment":"positive","sentiment_score":0.34854409098625183},{"text":"I hope you're doing well.","start":13.44,"end":14.82,"sentiment":"positive","sentiment_score":0.6342748880386353},{"text":"So I'll make it quick.","start":16.365,"end":18.865,"sentiment":"neutral","sentiment_score":0.19931657016277313},{"text":"We are a cybersecurity company that runs an AI powered MDR platform, and we're trying to get in touch with you because our CTO would love to have a quick demo just to introduce you about our company.","start":19.085,"end":32.95,"sentiment":"neutral","sentiment_score":0.23465125105882945},{"text":"Now we're just checking and hoping you do have an open schedule on the September 15.","start":33.57,"end":38.550003,"sentiment":"neutral","sentiment_score":0.08088830392807722}],"sentiment":"neutral","sentiment_score":0.23843431141641405,"num_words":72,"start":9.679999,"end":38.550003},{"sentences":[{"text":"Would you be available?","start":39.329998,"end":40.39,"sentiment":"neutral","sentiment_score":0.02119403099641204},{"text":"I see.","start":45.004936,"end":45.664936,"sentiment":"neutral","sentiment_score":-0.022770138457417488},{"text":"But nothing to worry, Sam, because this is just a free","start":45.724937,"end":48.599937,"sentiment":"neutral","sentiment_score":0.09892150556499307}],"sentiment":"neutral","sentiment_score":0.06631602401680806,"num_words":17,"start":39.329998,"end":48.599937}]}}]},{"alternatives":[{"transcript":"Hello? Yes. Yep. No. I'm not not interested at this point. Thank you. Yeah. Alright. Thank you.","confidence":0.99560547,"words":[{"word":"hello","start":2.1599998,"end":2.6599998,"confidence":0.9658203,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0199348796159029},{"word":"yes","start":6.8799996,"end":7.3799996,"confidence":0.96313477,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.32662612199783325},{"word":"yep","start":26.045,"end":26.545,"confidence":0.7734375,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.16145703196525574},{"word":"no","start":41.07494,"end":41.314938,"confidence":0.90234375,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.5101712346076965},{"word":"i'm","start":41.314938,"end":41.55494,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.6014164686203003},{"word":"not","start":41.55494,"end":41.79494,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5920273661613464},{"word":"not","start":41.79494,"end":42.11494,"confidence":0.9819336,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6823006272315979},{"word":"interested","start":42.11494,"end":42.59494,"confidence":0.99902344,"punctuated_word":"interested","sentiment":"negative","sentiment_score":-0.6339823007583618},{"word":"at","start":42.59494,"end":42.75494,"confidence":0.9453125,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.6467264294624329},{"word":"this","start":42.75494,"end":42.994938,"confidence":0.9970703,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.6714178323745728},{"word":"point","start":42.994938,"end":43.314938,"confidence":0.99560547,"punctuated_word":"point.","sentiment":"negative","sentiment_score":-0.6412181854248047},{"word":"thank","start":43.314938,"end":43.474937,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":-0.1533850133419037},{"word":"you","start":43.474937,"end":43.974937,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.12984685599803925},{"word":"yeah","start":45.314938,"end":45.794937,"confidence":0.97631836,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.008674804121255875},{"word":"alright","start":45.794937,"end":46.19494,"confidence":0.986084,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.01598930172622204},{"word":"thank","start":46.19494,"end":46.51494,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.02426983416080475},{"word":"you","start":46.51494,"end":47.01494,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.18739038705825808}],"paragraphs":{"transcript":"\nHello? Yes. Yep. No. I'm not not interested at this point.\n\nThank you. Yeah. Alright. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.1599998,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.0199348796159029},{"text":"Yes.","start":6.8799996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.32662612199783325},{"text":"Yep.","start":26.045,"end":26.545,"sentiment":"neutral","sentiment_score":0.16145703196525574},{"text":"No.","start":41.07494,"end":41.314938,"sentiment":"negative","sentiment_score":-0.5101712346076965},{"text":"I'm not not interested at this point.","start":41.314938,"end":43.314938,"sentiment":"negative","sentiment_score":-0.6384413157190595}],"sentiment":"negative","sentiment_score":-0.4064765828238292,"num_words":11,"start":2.1599998,"end":43.314938},{"sentences":[{"text":"Thank you.","start":43.314938,"end":43.974937,"sentiment":"neutral","sentiment_score":-0.14161593466997147},{"text":"Yeah.","start":45.314938,"end":45.794937,"sentiment":"neutral","sentiment_score":0.008674804121255875},{"text":"Alright.","start":45.794937,"end":46.19494,"sentiment":"neutral","sentiment_score":0.01598930172622204},{"text":"Thank you.","start":46.19494,"end":47.01494,"sentiment":"neutral","sentiment_score":0.10583011060953142}],"sentiment":"neutral","sentiment_score":-0.007817923712233698,"num_words":6,"start":43.314938,"end":47.01494}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hi. Good afternoon, Sam.\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Good day to you, Sam. My name is Mary calling from Vigilance AI. I hope you're doing well. So I'll make it quick.\n\nWe are a cybersecurity company that runs an AI powered MDR platform, and we're\n\nChannel 1: Yep.\n\nChannel 0: trying to get in touch with you because our CTO would love to have a quick demo just to introduce you about our company. Now we're just checking and hoping you do have an open schedule on the September 15. Would you be available?\n\nChannel 1: No. I'm not not interested at this point. Thank you.\n\nChannel 0: I see.\n\nChannel 1: Yeah.\n\nChannel 0: But\n\nChannel 1: Alright.\n\nChannel 0: nothing\n\nChannel 1: Thank\n\nChannel 0: to worry,\n\nChannel 1: you.\n\nChannel 0: Sam, because this is just a free","paragraphs":[{"sentences":[{"text":"Hello?","start":2.1599998,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.0199348796159029}],"sentiment":"neutral","sentiment_score":0.0199348796159029,"channel":1,"num_words":1,"start":2.1599998,"end":2.6599998},{"sentences":[{"text":"Yes.","start":3.52,"end":3.84,"sentiment":"neutral","sentiment_score":0.09800925850868224},{"text":"Hi.","start":3.84,"end":4.08,"sentiment":"neutral","sentiment_score":0.2243364155292511},{"text":"Good afternoon, Sam.","start":4.08,"end":5.54,"sentiment":"positive","sentiment_score":0.39029120405515033}],"sentiment":"neutral","sentiment_score":0.2986438572406769,"channel":0,"num_words":5,"start":3.52,"end":5.54},{"sentences":[{"text":"Yes.","start":6.8799996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.32662612199783325}],"sentiment":"neutral","sentiment_score":0.32662612199783325,"channel":1,"num_words":1,"start":6.8799996,"end":7.3799996},{"sentences":[{"text":"Yeah.","start":7.9199996,"end":8.42,"sentiment":"positive","sentiment_score":0.40254348516464233},{"text":"Good day to you, Sam.","start":8.48,"end":9.679999,"sentiment":"positive","sentiment_score":0.5668191909790039},{"text":"My name is Mary calling from Vigilance AI.","start":9.679999,"end":13.38,"sentiment":"positive","sentiment_score":0.34854409098625183},{"text":"I hope you're doing well.","start":13.44,"end":14.82,"sentiment":"positive","sentiment_score":0.6342748880386353},{"text":"So I'll make it quick.","start":16.365,"end":18.865,"sentiment":"neutral","sentiment_score":0.19931657016277313}],"sentiment":"positive","sentiment_score":0.4247062274565299,"channel":0,"num_words":24,"start":7.9199996,"end":18.865},{"sentences":[{"text":"We are a cybersecurity company that runs an AI powered MDR platform, and we're","start":19.085,"end":26.445,"sentiment":"neutral","sentiment_score":0.15733834143195832}],"sentiment":"neutral","sentiment_score":0.15733834143195832,"channel":0,"num_words":14,"start":19.085,"end":26.445},{"sentences":[{"text":"Yep.","start":26.045,"end":26.545,"sentiment":"neutral","sentiment_score":0.16145703196525574}],"sentiment":"neutral","sentiment_score":0.16145703196525574,"channel":1,"num_words":1,"start":26.045,"end":26.545},{"sentences":[{"text":"trying to get in touch with you because our CTO would love to have a quick demo just to introduce you about our company.","start":26.445,"end":32.95,"sentiment":"neutral","sentiment_score":0.27975044834117097},{"text":"Now we're just checking and hoping you do have an open schedule on the September 15.","start":33.57,"end":38.550003,"sentiment":"neutral","sentiment_score":0.08088830392807722},{"text":"Would you be available?","start":39.329998,"end":40.39,"sentiment":"neutral","sentiment_score":0.02119403099641204}],"sentiment":"neutral","sentiment_score":0.1839318124323406,"channel":0,"num_words":44,"start":26.445,"end":40.39},{"sentences":[{"text":"No.","start":41.07494,"end":41.314938,"sentiment":"negative","sentiment_score":-0.5101712346076965},{"text":"I'm not not interested at this point.","start":41.314938,"end":43.314938,"sentiment":"negative","sentiment_score":-0.6384413157190595},{"text":"Thank you.","start":43.314938,"end":43.974937,"sentiment":"neutral","sentiment_score":-0.14161593466997147}],"sentiment":"negative","sentiment_score":-0.5262492313981056,"channel":1,"num_words":10,"start":41.07494,"end":43.974937},{"sentences":[{"text":"I see.","start":45.004936,"end":45.664936,"sentiment":"neutral","sentiment_score":-0.022770138457417488}],"sentiment":"neutral","sentiment_score":-0.022770138457417488,"channel":0,"num_words":2,"start":45.004936,"end":45.664936},{"sentences":[{"text":"Yeah.","start":45.314938,"end":45.794937,"sentiment":"neutral","sentiment_score":0.008674804121255875}],"sentiment":"neutral","sentiment_score":0.008674804121255875,"channel":1,"num_words":1,"start":45.314938,"end":45.794937},{"sentences":[{"text":"But","start":45.724937,"end":45.964935,"sentiment":"neutral","sentiment_score":-0.0032612085342407227}],"sentiment":"neutral","sentiment_score":-0.0032612085342407227,"channel":0,"num_words":1,"start":45.724937,"end":45.964935},{"sentences":[{"text":"Alright.","start":45.794937,"end":46.19494,"sentiment":"neutral","sentiment_score":0.01598930172622204}],"sentiment":"neutral","sentiment_score":0.01598930172622204,"channel":1,"num_words":1,"start":45.794937,"end":46.19494},{"sentences":[{"text":"nothing","start":45.964935,"end":46.284935,"sentiment":"neutral","sentiment_score":0.012029841542243958}],"sentiment":"neutral","sentiment_score":0.012029841542243958,"channel":0,"num_words":1,"start":45.964935,"end":46.284935},{"sentences":[{"text":"Thank","start":46.19494,"end":46.51494,"sentiment":"neutral","sentiment_score":0.02426983416080475}],"sentiment":"neutral","sentiment_score":0.02426983416080475,"channel":1,"num_words":1,"start":46.19494,"end":46.51494},{"sentences":[{"text":"to worry,","start":46.284935,"end":46.844936,"sentiment":"neutral","sentiment_score":0.12618663907051086}],"sentiment":"neutral","sentiment_score":0.12618663907051086,"channel":0,"num_words":2,"start":46.284935,"end":46.844936},{"sentences":[{"text":"you.","start":46.51494,"end":47.01494,"sentiment":"neutral","sentiment_score":0.18739038705825808}],"sentiment":"neutral","sentiment_score":0.18739038705825808,"channel":1,"num_words":1,"start":46.51494,"end":47.01494},{"sentences":[{"text":"Sam, because this is just a free","start":46.844936,"end":48.599937,"sentiment":"neutral","sentiment_score":0.11814209286655698}],"sentiment":"neutral","sentiment_score":0.11814209286655698,"channel":0,"num_words":7,"start":46.844936,"end":48.599937}]},"summary":{"result":"success","short":"A representative from cost security company, Carrefourance AI, is trying to get in touch with the customer, Sam, to give a demo of their AI-powered MDR platform. The customer is not interested at this time and the call ends."},"intents":{"segments":[{"text":"We are a cybersecurity company that runs an AI powered MDR platform, and we're Yep. trying to get in touch with you because our CTO would love to have a quick demo just to introduce you about our company.","start_word":31,"end_word":69,"intents":[{"intent":"Introduce company","confidence_score":0.2963093}]},{"text":"trying to get in touch with you because our CTO would love to have a quick demo just to introduce you about our company. Now we're just checking and hoping you do have an open schedule on the September 15. Would you be available?","start_word":46,"end_word":89,"intents":[{"intent":"Schedule demo","confidence_score":0.18565354}]},{"text":"Now we're just checking and hoping you do have an open schedule on the September 15. Would you be available?","start_word":70,"end_word":89,"intents":[{"intent":"Check availability","confidence_score":0.34096444}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hi.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.11409351229667664},{"text":"Good afternoon, Sam.","start_word":3,"end_word":5,"sentiment":"positive","sentiment_score":0.3848828077316284},{"text":"Yes.","start_word":6,"end_word":6,"sentiment":"neutral","sentiment_score":0.32662612199783325},{"text":"Yeah. Good day to you, Sam. My name is Mary calling from Vigilance AI. I hope you're doing well.","start_word":7,"end_word":25,"sentiment":"positive","sentiment_score":0.48782914876937866},{"text":"So I'll make it quick. We are a cybersecurity company that runs an AI powered MDR platform, and we're Yep. trying to get in touch with you because our CTO would love to have a quick demo just to introduce you about our company. Now we're just checking and hoping you do have an open schedule on the September 15. Would you be available?","start_word":26,"end_word":89,"sentiment":"neutral","sentiment_score":0.17901399731636047},{"text":"No. I'm not not interested at this point.","start_word":90,"end_word":97,"sentiment":"negative","sentiment_score":-0.6111235618591309},{"text":"Thank you. I see. Yeah. But Alright. nothing Thank to worry, you. Sam, because this is just a free","start_word":98,"end_word":116,"sentiment":"neutral","sentiment_score":0.05636746808886528}],"average":{"sentiment":"neutral","sentiment_score":0.1583066430891523}}}}