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You got a late fee of $10, but as a courtesy, I will waive it for you. I will just justify that we already take care of your payment today. Okay? So one moment. I'll do the waiver now for you. Bear with me. Sure. Okay. Let me just waive it for you here. $10. K. And then I'll just need to refresh to take effect. Are you going to use your card? Visa, Mastercard? Okay. Yeah. Actually, we can use we can use your card or bank account. But if I could suggest you can use your card in that way, because bank account processing fee is, like, around $3 something like that. It's cheaper in your card. Yeah. And then it's we really need to set up your direct debit. In that way, we can ensure that your payment is on time so we could avoid a late fee because it's automatic. Oh, I'm sorry. But it's being sent automatically every first of each month. Like, for example, next month, October 1, it will be sent to your email address. So if you did not receive it, maybe it's from your spam folder. Or if you did not got it, just let us know, and we'll be more than happy to resend to you for future reference. Okay? But it's sent out every first. Let me just take note of your card number, please. Mhmm. Mhmm. Mhmm. Thank you. So let me confirm. 5217295457573255. Thank you. And the name, is it the person on your card with the same on your account name? Sihali m Bureau? Okay. Lovely. And the expiration date, please? Mhmm. Thank you. 10/2029. K. And then the security code, please? 805. And then we'll go ahead and set this up for your direct debit. So after within thirty minutes, something like that, you will receive an official payment receipt to the payment that we're processing today for your September invoice, $76.46. And then at the same time, you'll also receive a direct debit service agreement to your email address for your reference as well. Okay? Yes. Yeah. So, technically, every month, our back back end account are processing the payment within from seven till the tenth of each month. The latest, the eleventh. Yes. Yes. And the latest is the eleventh to avoid late fee. Anyway, once the payment has been processed, you will receive the receipt. So it means to say once you receive the receipt, means to say everything will be good to go to your invoice on a monthly basis. But if there's any problem, we'll send you an email or we'll call you to check. Alright? So let's see if you you're welcome. It's almost done now. Just bear with me just make yeah. Yeah. No worries with the reason why we tried to connect to you today. So, yeah, we've I waived the late fee for you. It's it's processing now. I'm just waiting to have it confirmed. Okay? Okay. That's wonderful. Payment has been processed successfully. Just check out your email. Okay? Thank you so much. Say hi, Lee. And if you do need any assistance, questions about your billing or your services, just feel free to give us a call. We'll open Monday to Fridays until, 6PM. Yeah. This is my number. If you have a questions about your account, this is my direct number. But if you do have any concern about your services, you just need to press 3 or just let me, and I can endorse it to our technical team so they can attend your concern. Okay? Alright. You're welcome, Sahil. It's my pleasure to talk to you today. Please be safe always, and have a lovely day. Thank you. 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Sihali. Calling you back now. So, yeah, we can proceed in processing your payment. Okay. Sure.\n\nSo, Sihali, actually, I would love to be transparent with you since it's already the '17. You got a late fee of $10, but as a courtesy, I will waive it for you. I will just justify that we already take care of your payment today. Okay? So one moment.\n\nI'll do the waiver now for you. Bear with me. Sure. Okay. Let me just waive it for you here.\n\n$10. K. And then I'll just need to refresh to take effect. Are you going to use your card? Visa, Mastercard?\n\nOkay. Yeah. Actually, we can use we can use your card or bank account. But if I could suggest you can use your card in that way, because bank account processing fee is, like, around $3 something like that. It's cheaper in your card.\n\nYeah. And then it's we really need to set up your direct debit. In that way, we can ensure that your payment is on time so we could avoid a late fee because it's automatic. Oh, I'm sorry. But it's being sent automatically every first of each month.\n\nLike, for example, next month, October 1, it will be sent to your email address. So if you did not receive it, maybe it's from your spam folder. Or if you did not got it, just let us know, and we'll be more than happy to resend to you for future reference. Okay? But it's sent out every first.\n\nLet me just take note of your card number, please. Mhmm. Mhmm. Mhmm. Thank you.\n\nSo let me confirm. 5217295457573255. Thank you. And the name, is it the person on your card with the same on your account name? Sihali m Bureau?\n\nOkay. Lovely. And the expiration date, please? Mhmm. Thank you.\n\n10/2029. K. And then the security code, please? 805. And then we'll go ahead and set this up for your direct debit.\n\nSo after within thirty minutes, something like that, you will receive an official payment receipt to the payment that we're processing today for your September invoice, $76.46. And then at the same time, you'll also receive a direct debit service agreement to your email address for your reference as well. Okay? Yes. Yeah.\n\nSo, technically, every month, our back back end account are processing the payment within from seven till the tenth of each month. The latest, the eleventh. Yes. Yes. And the latest is the eleventh to avoid late fee.\n\nAnyway, once the payment has been processed, you will receive the receipt. So it means to say once you receive the receipt, means to say everything will be good to go to your invoice on a monthly basis. But if there's any problem, we'll send you an email or we'll call you to check. Alright? So let's see if you you're welcome.\n\nIt's almost done now. Just bear with me just make yeah. Yeah. No worries with the reason why we tried to connect to you today. So, yeah, we've I waived the late fee for you.\n\nIt's it's processing now. I'm just waiting to have it confirmed. Okay? Okay. That's wonderful.\n\nPayment has been processed successfully. Just check out your email. Okay? Thank you so much. Say hi, Lee.\n\nAnd if you do need any assistance, questions about your billing or your services, just feel free to give us a call. We'll open Monday to Fridays until, 6PM. Yeah. This is my number. If you have a questions about your account, this is my direct number.\n\nBut if you do have any concern about your services, you just need to press 3 or just let me, and I can endorse it to our technical team so they can attend your concern. Okay? Alright. You're welcome, Sahil. It's my pleasure to talk to you today.\n\nPlease be safe always, and have a lovely day. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Sihali.","start":3.1999998,"end":4.26,"sentiment":"neutral","sentiment_score":0.20460842549800873},{"text":"Calling you back now.","start":4.3199997,"end":5.62,"sentiment":"neutral","sentiment_score":0.20649273693561554},{"text":"So, yeah, we can proceed in processing your payment.","start":5.68,"end":8.5,"sentiment":"neutral","sentiment_score":0.2385075721475813},{"text":"Okay.","start":10.48,"end":10.96,"sentiment":"neutral","sentiment_score":0.2674716114997864},{"text":"Sure.","start":10.96,"end":11.46,"sentiment":"neutral","sentiment_score":0.31088727712631226}],"sentiment":"neutral","sentiment_score":0.2329479315701653,"num_words":17,"start":3.1999998,"end":11.46},{"sentences":[{"text":"So, Sihali, actually, I would love to be transparent with you since it's already the '17.","start":11.599999,"end":17.675,"sentiment":"positive","sentiment_score":0.35605387948453426},{"text":"You got a late fee of $10, but as a courtesy, I will waive 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first.","start":124.0,"end":125.94,"sentiment":"neutral","sentiment_score":0.10159555574258168}],"sentiment":"neutral","sentiment_score":0.018158336927703883,"num_words":59,"start":106.454994,"end":125.94},{"sentences":[{"text":"Let me just take note of your card number, please.","start":126.240005,"end":130.965,"sentiment":"neutral","sentiment_score":0.08624476753175259},{"text":"Mhmm.","start":136.065,"end":136.565,"sentiment":"neutral","sentiment_score":0.030998803675174713},{"text":"Mhmm.","start":141.745,"end":142.245,"sentiment":"neutral","sentiment_score":0.015204299241304398},{"text":"Mhmm.","start":147.12999,"end":147.62999,"sentiment":"neutral","sentiment_score":0.017661115154623985},{"text":"Thank you.","start":151.69,"end":152.33,"sentiment":"neutral","sentiment_score":0.3111346662044525}],"sentiment":"neutral","sentiment_score":0.10323874838650227,"num_words":15,"start":126.240005,"end":152.33},{"sentences":[{"text":"So let me confirm.","start":152.33,"end":153.47,"sentiment":"neutral","sentiment_score":0.1774858683347702},{"text":"5217295457573255.","start":153.61,"end":160.085,"sentiment":"neutral","sentiment_score":0.07536515593528748},{"text":"Thank you.","start":161.505,"end":162.225,"sentiment":"positive","sentiment_score":0.3855946809053421},{"text":"And the name, is it the person on your card with the same on your account name?","start":162.225,"end":166.225,"sentiment":"neutral","sentiment_score":0.09843257770818822},{"text":"Sihali m Bureau?","start":166.225,"end":167.925,"sentiment":"neutral","sentiment_score":0.02018377122779687}],"sentiment":"neutral","sentiment_score":0.1218667824373201,"num_words":27,"start":152.33,"end":167.925},{"sentences":[{"text":"Okay.","start":169.585,"end":170.085,"sentiment":"neutral","sentiment_score":0.1181185394525528},{"text":"Lovely.","start":170.625,"end":171.125,"sentiment":"neutral","sentiment_score":0.24130934476852417},{"text":"And the expiration date, please?","start":171.56,"end":173.98,"sentiment":"neutral","sentiment_score":0.07611404359340668},{"text":"Mhmm.","start":176.92,"end":177.42,"sentiment":"neutral","sentiment_score":0.03718395158648491},{"text":"Thank you.","start":180.51999,"end":181.26,"sentiment":"neutral","sentiment_score":0.2448379099369049}],"sentiment":"neutral","sentiment_score":0.1266857873648405,"num_words":10,"start":169.585,"end":181.26},{"sentences":[{"text":"10/2029.","start":181.64,"end":183.9,"sentiment":"neutral","sentiment_score":0.0904655009508133},{"text":"K.","start":184.2,"end":184.44,"sentiment":"neutral","sentiment_score":0.044109977781772614},{"text":"And then the security code, please?","start":184.44,"end":186.54,"sentiment":"neutral","sentiment_score":0.04189131781458855},{"text":"805.","start":190.735,"end":192.335,"sentiment":"neutral","sentiment_score":0.05531257390975952},{"text":"And then we'll go ahead and set this up for your direct 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eleventh.","start":240.62999,"end":242.09,"sentiment":"neutral","sentiment_score":0.05828304123133421},{"text":"Yes.","start":242.54999,"end":243.04999,"sentiment":"neutral","sentiment_score":0.06222701817750931},{"text":"Yes.","start":245.155,"end":245.63501,"sentiment":"neutral","sentiment_score":0.045008376240730286},{"text":"And the latest is the eleventh to avoid late fee.","start":245.63501,"end":248.515,"sentiment":"neutral","sentiment_score":-0.008467846550047398}],"sentiment":"neutral","sentiment_score":0.0809465380581586,"num_words":38,"start":228.91501,"end":248.515},{"sentences":[{"text":"Anyway, once the payment has been processed, you will receive the receipt.","start":248.515,"end":254.515,"sentiment":"neutral","sentiment_score":0.1333064784606298},{"text":"So it means to say once you receive the receipt, means to say everything will be good to go to your invoice on a monthly basis.","start":254.515,"end":262.27002,"sentiment":"neutral","sentiment_score":0.23468859493732452},{"text":"But if there's any problem, we'll send you an email or we'll call you to check.","start":262.27002,"end":267.49002,"sentiment":"neutral","sentiment_score":-0.0019056604360230267},{"text":"Alright?","start":267.63,"end":268.13,"sentiment":"neutral","sentiment_score":0.04587429016828537},{"text":"So let's see if you you're welcome.","start":268.35,"end":270.75,"sentiment":"neutral","sentiment_score":0.07985355758241244}],"sentiment":"neutral","sentiment_score":0.13348290058333548,"num_words":62,"start":248.515,"end":270.75},{"sentences":[{"text":"It's almost done now.","start":270.75,"end":272.29,"sentiment":"neutral","sentiment_score":-0.08337992243468761},{"text":"Just bear with me just make yeah.","start":272.91498,"end":275.63498,"sentiment":"neutral","sentiment_score":-0.07221848198345729},{"text":"Yeah.","start":275.63498,"end":275.875,"sentiment":"neutral","sentiment_score":0.06459783762693405},{"text":"No worries with the reason why we tried to connect to you today.","start":275.875,"end":279.79498,"sentiment":"neutral","sentiment_score":0.06789920994868645},{"text":"So, yeah, we've I waived the late fee for you.","start":279.79498,"end":282.995,"sentiment":"neutral","sentiment_score":0.03319892734289169}],"sentiment":"neutral","sentiment_score":0.012577936479023525,"num_words":35,"start":270.75,"end":282.995},{"sentences":[{"text":"It's it's processing now.","start":282.995,"end":285.01498,"sentiment":"neutral","sentiment_score":0.14796259254217148},{"text":"I'm just waiting to have it confirmed.","start":285.155,"end":287.495,"sentiment":"neutral","sentiment_score":0.11008853997503008},{"text":"Okay?","start":287.555,"end":288.055,"sentiment":"neutral","sentiment_score":0.08608372509479523},{"text":"Okay.","start":288.44,"end":288.76,"sentiment":"neutral","sentiment_score":0.27137136459350586},{"text":"That's wonderful.","start":288.76,"end":289.66,"sentiment":"positive","sentiment_score":0.6267796754837036}],"sentiment":"neutral","sentiment_score":0.198232306043307,"num_words":15,"start":282.995,"end":289.66},{"sentences":[{"text":"Payment has been processed successfully.","start":289.8,"end":291.58,"sentiment":"positive","sentiment_score":0.617799985408783},{"text":"Just check out your email.","start":291.88,"end":293.4,"sentiment":"positive","sentiment_score":0.3441441535949707},{"text":"Okay?","start":293.4,"end":293.9,"sentiment":"neutral","sentiment_score":0.1793806254863739},{"text":"Thank you so much.","start":294.36,"end":295.82,"sentiment":"positive","sentiment_score":0.3442379906773567},{"text":"Say hi, Lee.","start":296.68,"end":297.4,"sentiment":"neutral","sentiment_score":0.2028247763713201}],"sentiment":"positive","sentiment_score":0.38747375624047387,"num_words":18,"start":289.8,"end":297.4},{"sentences":[{"text":"And if you do need any assistance, questions about your billing or your services, just feel free to give us a call.","start":297.4,"end":304.845,"sentiment":"neutral","sentiment_score":0.10939578237858685},{"text":"We'll open Monday to Fridays until, 6PM.","start":304.845,"end":309.185,"sentiment":"neutral","sentiment_score":0.06419109819190842},{"text":"Yeah.","start":311.885,"end":312.20502,"sentiment":"neutral","sentiment_score":0.07934083044528961},{"text":"This is my number.","start":312.20502,"end":313.08502,"sentiment":"neutral","sentiment_score":0.07835878618061543},{"text":"If you have a questions about your account, this is my direct 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today.","start":333.895,"end":335.655,"sentiment":"positive","sentiment_score":0.6708745211362839}],"sentiment":"neutral","sentiment_score":0.20230384054593742,"num_words":48,"start":317.59,"end":335.655},{"sentences":[{"text":"Please be safe always, and have a lovely day.","start":335.655,"end":338.555,"sentiment":"positive","sentiment_score":0.5889439582824707},{"text":"Thank you.","start":339.895,"end":340.455,"sentiment":"positive","sentiment_score":0.7877970039844513},{"text":"Bye.","start":340.455,"end":340.955,"sentiment":"neutral","sentiment_score":-0.08208887279033661}],"sentiment":"positive","sentiment_score":0.5661667299767336,"num_words":12,"start":335.655,"end":340.955}]}}]},{"alternatives":[{"transcript":"Hello, minister? Yeah. Yeah. No problem. Yeah. Mastercard. If I still I've I've I think it's that'll be different from the account here. Yeah. Yeah. Because you did yeah. It's good to take a minute. That's why I was out. Because I I don't know. I didn't see the bill. Just I feel like you are you are next to yeah. I didn't see when the bill come. I did not see it. My card number is 5217 2954 5757 3255. Mhmm. Yes. Correct. Okay. Yeah. Cigar Limbuto. It's a '10 2029. Mhmm. Social Security code is 805. Hello? To do the rest date. Yeah. Yeah. That one will be fine. Like, to pay like this now, I don't want it. Is it better? If it's not thirty minutes straight away, it's fine. It's every From seven to ten. Okay. Yep. Okay. Good. Thank you so much. You're not so worried. Sorry for sorry for mess. Yeah. Yeah. I'm not. Yeah. Okay. Yes. Good. Yeah. Good. Thank you. Okay. This this is your number? Yep. Okay. Okay. Thank Yeah. Thank you. Thank you too. 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minister? Yeah. Yeah. No problem. Yeah.\n\nMastercard. If I still I've I've I think it's that'll be different from the account here. Yeah. Yeah. Because you did yeah.\n\nIt's good to take a minute. That's why I was out. Because I I don't know. I didn't see the bill. Just I feel like you are you are next to yeah.\n\nI didn't see when the bill come. I did not see it. My card number is 5217 2954 5757 3255. Mhmm. Yes.\n\nCorrect. Okay. Yeah. Cigar Limbuto. It's a '10 2029.\n\nMhmm. Social Security code is 805. Hello? To do the rest date. Yeah.\n\nYeah. That one will be fine. Like, to pay like this now, I don't want it. Is it better? If it's not thirty minutes straight away, it's fine.\n\nIt's every From seven to ten. Okay. Yep. Okay. Good.\n\nThank you so much. You're not so worried. Sorry for sorry for mess. Yeah. Yeah.\n\nI'm not. Yeah. Okay. Yes. Good.\n\nYeah. Good. Thank you. Okay. This this is your number?\n\nYep. Okay. Okay. Thank Yeah. Thank you.\n\nThank you too. 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you.","start":331.405,"end":332.145,"sentiment":"neutral","sentiment_score":0.29366202652454376}],"sentiment":"neutral","sentiment_score":0.1519373022019863,"num_words":7,"start":316.26,"end":332.145},{"sentences":[{"text":"Thank you too.","start":338.76498,"end":339.805,"sentiment":"positive","sentiment_score":0.4247664113839467},{"text":"Bye.","start":339.805,"end":340.305,"sentiment":"neutral","sentiment_score":0.2452296018600464}],"sentiment":"positive","sentiment_score":0.37988220900297165,"num_words":4,"start":338.76498,"end":340.305}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello, minister?\n\nChannel 0: Hi, Sihali. Calling you back now. So, yeah, we can proceed in processing your payment.\n\nChannel 1: Yeah. Yeah. No problem.\n\nChannel 0: Okay. Sure. So, Sihali, actually, I would love to be transparent with you since it's already the '17. You got a late fee of $10, but as a courtesy, I will waive it for you. I will just justify that we already take care of your payment today.\n\nOkay? So one moment. I'll do the waiver now for you. Bear with me. Sure.\n\nOkay. Let me just waive it for you here. $10. K. And then I'll just need to refresh to take effect.\n\nAre you going to use your card? Visa, Mastercard?\n\nChannel 1: Yeah. Mastercard.\n\nChannel 0: Okay.\n\nChannel 1: If I still I've I've I think it's that'll be different from the account here.\n\nChannel 0: Yeah. Actually, we can use we can use your card or bank account. But if I could suggest you can use your card in that way, because bank account processing fee is, like, around $3 something like that. It's cheaper in your card. Yeah.\n\nAnd then it's we really need to set up your direct debit. In that way, we can ensure that your payment is on time\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: so\n\nChannel 1: Because\n\nChannel 0: we could\n\nChannel 1: you\n\nChannel 0: avoid\n\nChannel 1: did\n\nChannel 0: a late fee\n\nChannel 1: yeah. It's good\n\nChannel 0: because\n\nChannel 1: to\n\nChannel 0: it's\n\nChannel 1: take a\n\nChannel 0: automatic.\n\nChannel 1: minute. That's why I was out. Because I I don't know. I didn't see the bill. Just I feel like you are you are next to yeah.\n\nI didn't see when the bill come. I did not see it.\n\nChannel 0: Oh, I'm sorry. But it's being sent automatically every first of each month. Like, for example, next month, October 1, it will be sent to your email address. So if you did not receive it, maybe it's from your spam folder. Or if you did not got it, just let us know, and we'll be more than happy to resend to you for future reference.\n\nOkay? But it's sent out every first. Let me just take note of your card number, please.\n\nChannel 1: My card number is 5217\n\nChannel 0: Mhmm.\n\nChannel 1: 2954\n\nChannel 0: Mhmm.\n\nChannel 1: 5757\n\nChannel 0: Mhmm.\n\nChannel 1: 3255.\n\nChannel 0: Thank you. So let me confirm. 5217295457573255.\n\nChannel 1: Mhmm. Yes. Correct.\n\nChannel 0: Thank you. And the name, is it the person on your card with the same on your account name? Sihali m\n\nChannel 1: Okay.\n\nChannel 0: Bureau?\n\nChannel 1: Yeah. Cigar Limbuto.\n\nChannel 0: Okay. Lovely. And the expiration date, please?\n\nChannel 1: It's a '10\n\nChannel 0: Mhmm.\n\nChannel 1: 2029.\n\nChannel 0: Thank you. 10/2029. K. And then the security code, please?\n\nChannel 1: Mhmm. Social Security code is 805.\n\nChannel 0: 805. And then we'll go ahead and set this up for your direct debit. So after within thirty minutes, something like that, you will receive an official payment receipt to the\n\nChannel 1: Hello?\n\nChannel 0: payment that we're processing today for your September invoice, $76.46. And then at the same time, you'll also receive a direct debit service agreement to your email address for your reference as well. Okay? Yes.\n\nChannel 1: To do the rest date. Yeah. Yeah. That one will be fine. Like, to pay like this now, I don't want it.\n\nIs it better? If it's not thirty minutes straight away, it's fine.\n\nChannel 0: Yeah. So,\n\nChannel 1: It's\n\nChannel 0: technically,\n\nChannel 1: every\n\nChannel 0: every month, our back back end account are processing the payment within from seven till the tenth of each month. The latest, the eleventh. Yes.\n\nChannel 1: From seven to ten. Okay.\n\nChannel 0: Yes. And the latest is the eleventh to avoid late fee. Anyway, once the payment has been processed, you will receive the receipt. So it means to say once you receive the receipt, means to say\n\nChannel 1: Yep.\n\nChannel 0: everything will be good to go to your invoice on a monthly basis. But if there's any problem, we'll send you an email or we'll call you to check. Alright?\n\nChannel 1: Okay. Good.\n\nChannel 0: So\n\nChannel 1: Thank you so\n\nChannel 0: let's\n\nChannel 1: much.\n\nChannel 0: see\n\nChannel 1: You're\n\nChannel 0: if you\n\nChannel 1: not\n\nChannel 0: you're\n\nChannel 1: so worried.\n\nChannel 0: welcome. It's\n\nChannel 1: Sorry for\n\nChannel 0: almost done now. Just bear with\n\nChannel 1: sorry\n\nChannel 0: me\n\nChannel 1: for\n\nChannel 0: just\n\nChannel 1: mess.\n\nChannel 0: make\n\nChannel 1: Yeah.\n\nChannel 0: yeah. Yeah. No worries with the reason why we tried to connect to you today. So, yeah, we've\n\nChannel 1: Yeah. I'm not.\n\nChannel 0: I waived the late fee for you. It's it's processing now. I'm just\n\nChannel 1: Yeah.\n\nChannel 0: waiting to have it confirmed. Okay?\n\nChannel 1: Okay.\n\nChannel 0: Okay. That's wonderful.\n\nChannel 1: Yes.\n\nChannel 0: Payment has been processed successfully. Just\n\nChannel 1: Good.\n\nChannel 0: check out your email. Okay? Thank\n\nChannel 1: Yeah.\n\nChannel 0: you\n\nChannel 1: Good.\n\nChannel 0: so much. Say\n\nChannel 1: Thank\n\nChannel 0: hi,\n\nChannel 1: you.\n\nChannel 0: Lee. And if you do need any assistance, questions about your billing or your services, just feel free to give us a call. We'll open Monday to Fridays\n\nChannel 1: Okay.\n\nChannel 0: until,\n\nChannel 1: This\n\nChannel 0: 6PM.\n\nChannel 1: this is your number?\n\nChannel 0: Yeah. This is my number. If you have a questions about your account, this\n\nChannel 1: Yep.\n\nChannel 0: is my direct number. But if you do have any concern about your services, you just need to press 3 or just let me, and I can endorse it to our technical team so they can attend\n\nChannel 1: Okay.\n\nChannel 0: your\n\nChannel 1: Okay.\n\nChannel 0: concern. Okay?\n\nChannel 1: Thank Yeah. Thank\n\nChannel 0: Alright.\n\nChannel 1: you.\n\nChannel 0: You're welcome, Sahil. It's my pleasure to talk to you today. Please be safe always, and have a lovely day.\n\nChannel 1: Thank you too. Bye.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello, minister?","start":1.04,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.04786520078778267}],"sentiment":"neutral","sentiment_score":0.04786520078778267,"channel":1,"num_words":2,"start":1.04,"end":1.9399999},{"sentences":[{"text":"Hi, Sihali.","start":3.1999998,"end":4.26,"sentiment":"neutral","sentiment_score":0.20460842549800873},{"text":"Calling you back now.","start":4.3199997,"end":5.62,"sentiment":"neutral","sentiment_score":0.20649273693561554},{"text":"So, yeah, we can proceed in processing your 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'17.","start":11.599999,"end":17.675,"sentiment":"positive","sentiment_score":0.35605387948453426},{"text":"You got a late fee of $10, but as a courtesy, I will waive it for you.","start":18.695,"end":23.895,"sentiment":"neutral","sentiment_score":0.19889290455509634},{"text":"I will just justify that we already take care of your payment today.","start":23.895,"end":29.199999,"sentiment":"positive","sentiment_score":0.4725596079459557}],"sentiment":"neutral","sentiment_score":0.32915990085651475,"channel":0,"num_words":48,"start":10.48,"end":29.199999},{"sentences":[{"text":"Okay?","start":29.199999,"end":29.519999,"sentiment":"neutral","sentiment_score":0.19218836724758148},{"text":"So one moment.","start":29.519999,"end":30.4,"sentiment":"neutral","sentiment_score":0.17776567737261453},{"text":"I'll do the waiver now for you.","start":30.4,"end":32.32,"sentiment":"neutral","sentiment_score":0.19010200245039804},{"text":"Bear with 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Mastercard?","start":50.445,"end":51.585,"sentiment":"neutral","sentiment_score":0.01685203704982996}],"sentiment":"neutral","sentiment_score":0.01122580799791548,"channel":0,"num_words":9,"start":47.245,"end":51.585},{"sentences":[{"text":"Yeah.","start":53.094997,"end":53.495,"sentiment":"neutral","sentiment_score":0.03223283588886261},{"text":"Mastercard.","start":53.495,"end":53.995,"sentiment":"neutral","sentiment_score":0.03056434541940689}],"sentiment":"neutral","sentiment_score":0.03139859065413475,"channel":1,"num_words":2,"start":53.094997,"end":53.995},{"sentences":[{"text":"Okay.","start":55.085,"end":55.585,"sentiment":"neutral","sentiment_score":0.027777425944805145}],"sentiment":"neutral","sentiment_score":0.027777425944805145,"channel":0,"num_words":1,"start":55.085,"end":55.585},{"sentences":[{"text":"If I still I've I've I think it's that'll be different from the account 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The representative waives a late fee on the customer's payment and sets up a direct debit for the payment. The representative confirms the payment and provides the customer with their contact information for future questions or concerns."},"intents":{"segments":[{"text":"Hi, Sihali. Calling you back now. So, yeah, we can proceed in processing your payment. Yeah. Yeah.","start_word":2,"end_word":18,"intents":[{"intent":"Process payment","confidence_score":0.8378531}]},{"text":"Are you going to use your card? Visa, Mastercard?","start_word":105,"end_word":113,"intents":[{"intent":"Use card","confidence_score":0.03964248}]},{"text":"And then it's we really need to set up your direct debit. In that way, we can ensure that your payment is on time Yeah.","start_word":176,"end_word":200,"intents":[{"intent":"Set up direct debit","confidence_score":0.70573574},{"intent":"Set up direct debit","confidence_score":0.0107517615}]},{"text":"My card number is 5217 Mhmm.","start_word":342,"end_word":347,"intents":[{"intent":"Provide card number","confidence_score":0.05234394},{"intent":"Confirm card number","confidence_score":0.33654878}]},{"text":"And the name, is it the person on your card with the same on your account name? Sihali m Okay.","start_word":365,"end_word":384,"intents":[{"intent":"Provide account details","confidence_score":0.0047299676}]},{"text":"And then the security code, please? Mhmm.","start_word":405,"end_word":411,"intents":[{"intent":"Provide security code","confidence_score":0.10800609}]},{"text":"Social Security code is 805. 805. And then we'll go ahead and set this up for your direct debit. So after within thirty minutes, something like that, you will receive an official payment receipt to the Hello? payment that we're processing today for your September invoice, $76.46. And then at the same time, you'll also receive a direct debit service agreement to your email address for your reference as well. Okay? Yes.","start_word":412,"end_word":483,"intents":[{"intent":"Set up direct debit","confidence_score":0.12000607}]},{"text":"So after within thirty minutes, something like that, you will receive an official payment receipt to the Hello? payment that we're processing today for your September invoice, $76.46.","start_word":431,"end_word":458,"intents":[{"intent":"Provide payment receipt","confidence_score":0.15758532}]},{"text":"So after within thirty minutes, something like that, you will receive an official payment receipt to the Hello? payment that we're processing today for your September invoice, $76.46. And then at the same time, you'll also receive a direct debit service agreement to your email address for your reference as well. Okay? Yes.","start_word":431,"end_word":483,"intents":[{"intent":"Provide payment details","confidence_score":0.053611476},{"intent":"Confirm payment method","confidence_score":0.08415709}]},{"text":"So, It's technically, every every month, our back back end account are processing the payment within from seven till the tenth of each month. The latest, the eleventh.","start_word":519,"end_word":546,"intents":[{"intent":"Verify payment date","confidence_score":0.0055612577}]},{"text":"So, It's technically, every every month, our back back end account are processing the payment within from seven till the tenth of each month. The latest, the eleventh. Yes. From seven to ten. Okay. Yes.","start_word":519,"end_word":553,"intents":[{"intent":"Confirm payment schedule","confidence_score":0.0074471454}]},{"text":"Anyway, once the payment has been processed, you will receive the receipt. So it means to say once you receive the receipt, means to say Yep. everything will be good to go to your invoice on a monthly basis. But if there's any problem, we'll send you an email or we'll call you to check. Alright? Okay.","start_word":564,"end_word":620,"intents":[{"intent":"Confirm payment receipt","confidence_score":0.008083363}]}]},"sentiments":{"segments":[{"text":"Hello, minister? Hi, Sihali. Calling you back now. So, yeah, we can proceed in processing your payment. Yeah. Yeah. No problem. Okay. Sure.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.2089868187904358},{"text":"So, Sihali, actually, I would love to be transparent with you since it's already the '17.","start_word":23,"end_word":38,"sentiment":"positive","sentiment_score":0.34192439913749695},{"text":"You got a late fee of $10, but as a courtesy, I will waive it for you.","start_word":39,"end_word":55,"sentiment":"neutral","sentiment_score":0.20390640199184415},{"text":"I will just justify that we already take care of your payment today.","start_word":56,"end_word":68,"sentiment":"positive","sentiment_score":0.4649594724178314},{"text":"Okay? So one moment. I'll do the waiver now for you. Bear with me. Sure. Okay. Let me just waive it for you here. $10. K. And then I'll just need to refresh to take effect. Are you going to use your card? Visa, Mastercard? Yeah. Mastercard. Okay. If I still I've I've I think it's that'll be different from the account here. Yeah. Actually, we can use we can use your card or bank account. But if I could suggest you can use your card in that way, because bank account processing fee is, like, around $3 something like that. It's cheaper in your card. Yeah. And then it's we really need to set up your direct debit. In that way, we can ensure that your payment is on time Yeah. Yeah. so Because we could you avoid did a late fee yeah.","start_word":69,"end_word":212,"sentiment":"neutral","sentiment_score":0.12045679986476898},{"text":"It's good because to it's take automatic.","start_word":213,"end_word":219,"sentiment":"positive","sentiment_score":0.4617813527584076},{"text":"a minute. That's why I was out. Because I I don't know. I didn't see the bill. Just I feel like you are you are next to yeah. I didn't see when the bill come. I did not see it. Oh, I'm sorry. But it's being sent automatically every first of each month. Like, for example, next month, October 1, it will be sent to your email address. So if you did not receive it, maybe it's from your spam folder. Or if you did not got it, just let us know, and we'll be more than happy to resend to you for future reference. Okay? But it's sent out every first. Let me just take note of your card number, please. My card number is 5217 Mhmm. 2954 Mhmm. 5757 Mhmm. 3255. Thank you. So let me confirm. 5217295457573255. Mhmm. Yes. Correct.","start_word":220,"end_word":362,"sentiment":"neutral","sentiment_score":-0.031900262525240024},{"text":"Thank you.","start_word":363,"end_word":364,"sentiment":"positive","sentiment_score":0.3709820210933686},{"text":"And the name, is it the person on your card with the same on your account name? Sihali m Okay. Bureau? Yeah. Cigar Limbuto. Okay. Lovely. And the expiration date, please? It's a '10 Mhmm. 2029. Thank you. 10/2029. K. And then the security code, please? Mhmm. Social Security code is 805. 805. And then we'll go ahead and set this up for your direct debit. So after within thirty minutes, something like that, you will receive an official payment receipt to the Hello? payment that we're processing today for your September invoice, $76.46. And then at the same time, you'll also receive a direct debit service agreement to your email address for your reference as well. Okay? Yes. To do the rest date. Yeah. Yeah. That one will be fine. Like, to pay like this now, I don't want it. Is it better? If it's not thirty minutes straight away, it's fine. Yeah. So, It's technically, every every month, our back back end account are processing the payment within from seven till the tenth of each month. The latest, the eleventh. Yes. From seven to ten. Okay. Yes. And the latest is the eleventh to avoid late fee. Anyway, once the payment has been processed, you will receive the receipt. So it means to say once you receive the receipt, means to say Yep. everything will be good to go to your invoice on a monthly basis. But if there's any problem, we'll send you an email or we'll call you to check. Alright? Okay. Good. So Thank you so let's much. see You're if you not you're so worried. welcome. It's Sorry for almost done now. Just bear with me sorry for just mess. make Yeah. yeah. Yeah. No worries with the reason why we tried to connect to you today. So, yeah, we've Yeah. I'm not. I waived the late fee for you. It's it's processing now. I'm just Yeah. waiting to have it confirmed. Okay? Okay. Okay.","start_word":365,"end_word":695,"sentiment":"neutral","sentiment_score":0.09199616733904692},{"text":"That's wonderful. Yes. Payment has been processed successfully. Just Good.","start_word":696,"end_word":705,"sentiment":"positive","sentiment_score":0.5744471549987793},{"text":"check out your email. Okay? Thank Yeah.","start_word":706,"end_word":712,"sentiment":"neutral","sentiment_score":0.2758794128894806},{"text":"you Good. so much.","start_word":713,"end_word":716,"sentiment":"positive","sentiment_score":0.3734967112541199},{"text":"Say Thank hi, you. Lee. And if you do need any assistance, questions about your billing or your services, just feel free to give us a call. We'll open Monday to Fridays Okay. until, This 6PM. this is your number? Yeah. This is my number. If you have a questions about your account, this Yep. is my direct number. But if you do have any concern about your services, you just need to press 3 or just let me, and I can endorse it to our technical team so they can attend Okay. your Okay. concern. Okay? Thank Yeah. Thank Alright. you.","start_word":717,"end_word":818,"sentiment":"neutral","sentiment_score":0.10043953359127045},{"text":"You're welcome, Sahil. It's my pleasure to talk to you today. Please be safe always, and have a lovely day. 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