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Yeah. Good morning. Philip, it's Ronald from Cloud Solution IT. How are you doing today?\n\nOkay. I'm doing wonderful. Thank you for asking. Philip, I am not so sure if you can still remember the company because the last time that yes, sir. Actually, the same reason why I'm calling you back right now because the last time that we talked to you, you asked us to call you back again after six months.\n\nI'm just hoping, sir, that you have an available time this coming week, Maybe on third or fourth week of this month. Yes, sir. Good. I'm just gonna look at my calendar, sir. How about the eighteenth, sir, or '16 next week, sir?\n\n'16. What time would you be available, sir? 9AM. Yep. Okay.\n\nThat that would be eleven hour time, sir. Yeah. Okay. I'll I'll be sending the schedule right away, sir, the the invite. Alright.\n\nThank you for answering, Philip. Have a good day. Take care.","paragraphs":[{"sentences":[{"text":"Ronald.","start":6.8799996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.08075471967458725},{"text":"Yeah.","start":25.404999,"end":25.645,"sentiment":"neutral","sentiment_score":0.15943121910095215},{"text":"Good morning.","start":25.645,"end":26.385,"sentiment":"positive","sentiment_score":0.3388000428676605},{"text":"Philip, it's Ronald from Cloud Solution IT.","start":27.244999,"end":30.785,"sentiment":"neutral","sentiment_score":0.15937632960932596},{"text":"How are you doing today?","start":31.619999,"end":32.76,"sentiment":"neutral","sentiment_score":0.2878944158554077}],"sentiment":"neutral","sentiment_score":0.2170557756908238,"num_words":16,"start":6.8799996,"end":32.76},{"sentences":[{"text":"Okay.","start":34.9,"end":35.14,"sentiment":"positive","sentiment_score":0.4495649039745331},{"text":"I'm doing wonderful.","start":35.14,"end":36.18,"sentiment":"positive","sentiment_score":0.683058520158132},{"text":"Thank you for asking.","start":36.18,"end":37.239998,"sentiment":"positive","sentiment_score":0.5763003975152969},{"text":"Philip, I am not so sure if you can still remember the company because the last time that yes, sir.","start":37.94,"end":44.84,"sentiment":"neutral","sentiment_score":-0.009075149009004236},{"text":"Actually, the same reason why I'm calling you back right now because the last time that we talked to you, you asked us to call you back again after six months.","start":45.425003,"end":54.645,"sentiment":"neutral","sentiment_score":-0.03279082972796694}],"sentiment":"neutral","sentiment_score":0.06111734496208571,"num_words":59,"start":34.9,"end":54.645},{"sentences":[{"text":"I'm just hoping, sir, that you have an available time this coming week, Maybe on third or fourth week of this month.","start":55.185,"end":61.19,"sentiment":"neutral","sentiment_score":0.04015807875178077},{"text":"Yes, sir.","start":67.57,"end":68.39,"sentiment":"neutral","sentiment_score":0.22755888104438782},{"text":"Good.","start":68.45,"end":68.95,"sentiment":"neutral","sentiment_score":0.315238893032074},{"text":"I'm just gonna look at my calendar, sir.","start":70.29,"end":72.71,"sentiment":"neutral","sentiment_score":0.14156876597553492},{"text":"How about the eighteenth, sir, or '16 next week, sir?","start":73.775,"end":78.674995,"sentiment":"neutral","sentiment_score":0.06239855512976646}],"sentiment":"neutral","sentiment_score":0.0793109317851621,"num_words":43,"start":55.185,"end":78.674995},{"sentences":[{"text":"'16.","start":87.63,"end":88.13,"sentiment":"neutral","sentiment_score":0.025379572063684464},{"text":"What time would you be available, sir?","start":88.67,"end":91.009995,"sentiment":"neutral","sentiment_score":0.015317631885409355},{"text":"9AM.","start":95.549995,"end":96.369995,"sentiment":"neutral","sentiment_score":0.01747383549809456},{"text":"Yep.","start":97.229996,"end":97.549995,"sentiment":"neutral","sentiment_score":0.05507926270365715},{"text":"Okay.","start":97.549995,"end":97.95,"sentiment":"neutral","sentiment_score":0.054335929453372955}],"sentiment":"neutral","sentiment_score":0.023590183901515873,"num_words":11,"start":87.63,"end":97.95},{"sentences":[{"text":"That that would be eleven hour time, sir.","start":97.95,"end":100.049995,"sentiment":"neutral","sentiment_score":0.05143451318144798},{"text":"Yeah.","start":108.085,"end":108.405,"sentiment":"neutral","sentiment_score":0.09107096493244173},{"text":"Okay.","start":108.405,"end":108.884995,"sentiment":"neutral","sentiment_score":0.1322679966688156},{"text":"I'll I'll be sending the schedule right away, sir, the the invite.","start":108.884995,"end":112.130875,"sentiment":"neutral","sentiment_score":0.1357643629113833},{"text":"Alright.","start":112.91087,"end":113.41087,"sentiment":"positive","sentiment_score":0.4083927571773529}],"sentiment":"neutral","sentiment_score":0.1161904425724693,"num_words":23,"start":97.95,"end":113.41087},{"sentences":[{"text":"Thank you for answering, Philip.","start":113.47088,"end":114.75088,"sentiment":"positive","sentiment_score":0.533675241470337},{"text":"Have a good day.","start":114.75088,"end":115.810875,"sentiment":"positive","sentiment_score":0.47878697514533997},{"text":"Take care.","start":116.51088,"end":117.25088,"sentiment":"neutral","sentiment_score":0.2717043235898018}],"sentiment":"positive","sentiment_score":0.46608479591933166,"num_words":11,"start":113.47088,"end":117.25088}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Philip speaking. Cloud's computer ID. Yep. How are you doing today? Not too bad, mate. Yourself? Yeah. Yeah. Definitely. Yep. Yeah. Yep. That should be fine. Let me have a look at next week. Yeah. Sixteenth should be fine. I'm in WA, so probably around 9AM, my time. So it's eight it's yeah. So it's 08:25PM. So it's now, but, yeah, if we can do it for 9AM my time, that'll work. Okay then. Thank you. Thank you. That's alright. 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If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Philip speaking.\n\nCloud's computer ID. Yep. How are you doing today? Not too bad, mate. Yourself?\n\nYeah. Yeah. Definitely. Yep. Yeah.\n\nYep. That should be fine. Let me have a look at next week. Yeah. Sixteenth should be fine.\n\nI'm in WA, so probably around 9AM, my time. So it's eight it's yeah. So it's 08:25PM. So it's now, but, yeah, if we can do it for 9AM my time, that'll work. Okay then.\n\nThank you. Thank you. That's alright. 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If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line. Philip speaking.\n\nChannel 0: Yeah. Good morning. Philip, it's Ronald from Cloud Solution\n\nChannel 1: Cloud's\n\nChannel 0: IT.\n\nChannel 1: computer ID. Yep.\n\nChannel 0: How are you\n\nChannel 1: How\n\nChannel 0: doing\n\nChannel 1: are\n\nChannel 0: today?\n\nChannel 1: you doing today? Not too bad, mate. Yourself?\n\nChannel 0: Okay. I'm doing wonderful. Thank you for asking. Philip, I am not so sure if you can still remember the company\n\nChannel 1: Yeah.\n\nChannel 0: because the\n\nChannel 1: Yeah.\n\nChannel 0: last\n\nChannel 1: Definitely.\n\nChannel 0: time that yes, sir. 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Philip.","start":113.47088,"end":114.75088,"sentiment":"positive","sentiment_score":0.533675241470337},{"text":"Have a","start":114.75088,"end":115.15088,"sentiment":"positive","sentiment_score":0.4393779784440994}],"sentiment":"positive","sentiment_score":0.5067331663199833,"channel":0,"num_words":7,"start":113.47088,"end":115.15088},{"sentences":[{"text":"That's","start":115.030876,"end":115.350876,"sentiment":"positive","sentiment_score":0.4413745403289795}],"sentiment":"positive","sentiment_score":0.4413745403289795,"channel":1,"num_words":1,"start":115.030876,"end":115.350876},{"sentences":[{"text":"good 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The representative asks for an available time for the next week and suggests a date and time. They agree on a date and time and exchange pleasantries."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Ronald.","start_word":1,"end_word":17,"intents":[{"intent":"Check availability","confidence_score":0.08061879},{"intent":"Provide information","confidence_score":0.043000285}]},{"text":"I'm just hoping, sir, that you have an available time this coming week, Maybe on third or fourth week of this month. Yeah. Yep.","start_word":118,"end_word":141,"intents":[{"intent":"Confirm availability","confidence_score":0.15015756}]},{"text":"I'm just gonna look at my calendar, sir. How about the eighteenth, sir, or '16 next week, sir? Let me have a look at next week. Yeah.","start_word":149,"end_word":175,"intents":[{"intent":"Plan next step","confidence_score":0.000014366561}]},{"text":"Thank you for answering, Philip. Have a That's good day. alright. Bye. Take care.","start_word":253,"end_word":266,"intents":[{"intent":"Say goodbye","confidence_score":0.00084442855}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Ronald.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.030683862045407295},{"text":"Thanks.","start_word":18,"end_word":18,"sentiment":"positive","sentiment_score":0.3553093671798706},{"text":"Please stay on the line. Philip speaking. Yeah. Good morning. Philip, it's Ronald from Cloud Solution Cloud's IT. computer ID. Yep. How are you How doing are today? you doing today? Not too bad, mate. Yourself?","start_word":19,"end_word":54,"sentiment":"neutral","sentiment_score":0.19567640125751495},{"text":"Okay. I'm doing wonderful. Thank you for asking.","start_word":55,"end_word":62,"sentiment":"positive","sentiment_score":0.6045126914978027},{"text":"Philip, I am not so sure if you can still remember the company Yeah. because the Yeah. last Definitely. time that yes, sir. Actually, the same reason why I'm calling you back right now because the last time that we talked to you, you asked us to call you back again after six months. Yep. I'm just hoping, sir, that you have an available time this coming week, Maybe on third or fourth week of this month. Yeah. Yep. That should be fine. Yes, sir. Good. I'm just gonna look at my calendar, sir. How about the eighteenth, sir, or '16 next week, sir? Let me have a look at next week. Yeah. Sixteenth should be fine. '16. What time would you be available, sir? I'm in WA, so probably around 9AM, 9AM. my time. Yep. Okay. That So that would it's be eight eleven it's hour time, sir. yeah. So it's 08:25PM. So it's now, but, yeah, if we can do it for 9AM my time, that'll work. Yeah. Okay. I'll I'll be sending the schedule right away, sir, the Okay the then. invite.","start_word":63,"end_word":247,"sentiment":"neutral","sentiment_score":0.05542774498462677},{"text":"Thank you. Thank Alright. you. Thank you for answering, Philip. Have a That's good day.","start_word":248,"end_word":262,"sentiment":"positive","sentiment_score":0.4495114088058472},{"text":"alright. Bye. Take care.","start_word":263,"end_word":266,"sentiment":"neutral","sentiment_score":0.3029552698135376}],"average":{"sentiment":"neutral","sentiment_score":0.11953446085419137}}}}