{"metadata":{"transaction_key":"deprecated","request_id":"019f2540-7868-7e70-8975-5726b695a23e","sha256":"e2af9ff8556605496c81a47c4bf2043068c5f9d276b0ecc70d777017104b8418","created":"2026-07-02T23:53:32.157Z","duration":421.27194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":985,"output_tokens":78},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1091,"output_tokens":1094},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1091,"output_tokens":112}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good morning. Thank you so much for calling Airtel accounts. How may I help you today? Oh, sure. Thank you so much for your call today. I would love to assist you. May I have your phone number, please? Mhmm. Thank you so much. And may I have your full name? Thank you, Denise. Give me a moment. Let me just pull out your account here. Okay? Thank you. Thanks so much for patiently waiting. Please confirm which one you would like to use. Is it a bank account or a card? Okay. Perfect. Thank you. Let me just set it up for you here. Okay. What is the BSB number? Mhmm. Okay. Thank you. Let me just check something here. Okay. Payment. Oh, I'm showing here that the direct debit using this bank account ends in 001 has been set up already on the account. So, technically, it your current invoice for the Internet service will be processed automatically using your bank account. Mhmm. Mhmm. Sure thing. Mhmm. Oh, when did you receive that one? Mm-mm. Or just provide me the the invoice number so I can let me check this for you here. Mm-mm. Okay. Thank you. Oh, yes. Got it now. So, basically, just for your reference, even though you have, like, a setup payment, automatic payment, direct debit, every first of each month, you still receive an invoice just for your reference. However, if you are aware that you already have a automatic payment or direct debit payment method set up on the account, you don't need to do anything on your end. You don't need to do manual payment on your end. Just ensure that the finances or funds are available to your payment method between the fifth until the tenth of each month. So once our back end accounts will be processing the payment, it will go through. But I could see on here that your July July invoice has been paid. So nothing for the $59.46. That's the invoice you got. You wanna repeat that? Okay. I see. I see. Alright. The reason why. But if, for example, if you did not process your payment via BPAY yesterday, it will automatically be processed between the fifth till the tenth using your bank account that you set up through this. However, since it's already zero balance, we won't process anything this month. We'll proceed next month onwards. Yeah. It's already set up. Nothing to worry. The the one you mentioned, last four digit last three digits, 001. But you never set up any automatic thing through your BPAY? No. Oh, okay. Yeah. That's perfect. Because I'm thinking maybe you set up an automatic one to your BPA and then you already set up one on here. So you might charge double, but don't set up anything to your BPA. It's already been set up on our CRM. And also, the agreement reference that is successfully set up has been sent as well through your email last May 18. And then if there's any problem about the payment method, we will reach out to you as well. Okay? You're welcome. Anything else that I may help you today? Okay. Thank you so much for your call, and have a good one. Be safe always. Bye bye.","confidence":0.99902344,"words":[{"word":"hi","start":0.16,"end":0.39999998,"confidence":0.92163086,"punctuated_word":"Hi.","sentiment":"positive","sentiment_score":0.35290130972862244},{"word":"good","start":0.39999998,"end":0.71999997,"confidence":0.97998047,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5945433974266052},{"word":"morning","start":0.71999997,"end":1.12,"confidence":0.9980469,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.6083441972732544},{"word":"thank","start":1.12,"end":1.28,"confidence":0.9941406,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7579569816589355},{"word":"you","start":1.28,"end":1.4399999,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7797830700874329},{"word":"so","start":1.4399999,"end":1.5999999,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7938582897186279},{"word":"much","start":1.5999999,"end":1.8399999,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.7830578088760376},{"word":"for","start":1.8399999,"end":2.08,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.7385043501853943},{"word":"calling","start":2.08,"end":2.3999999,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.7023294568061829},{"word":"airtel","start":2.3999999,"end":2.8,"confidence":0.97054034,"punctuated_word":"Airtel","sentiment":"positive","sentiment_score":0.6969876289367676},{"word":"accounts","start":2.8,"end":3.3,"confidence":0.7536621,"punctuated_word":"accounts.","sentiment":"positive","sentiment_score":0.7149450778961182},{"word":"how","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.6580801606178284},{"word":"may","start":3.6799998,"end":3.9199998,"confidence":1.0,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.6842257380485535},{"word":"i","start":3.9199998,"end":4.0,"confidence":0.99316406,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.7149670720100403},{"word":"help","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.6052103042602539},{"word":"you","start":4.16,"end":4.4,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6756823062896729},{"word":"today","start":4.4,"end":4.9,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.580554723739624},{"word":"oh","start":11.12,"end":11.44,"confidence":0.99560547,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.30313241481781006},{"word":"sure","start":11.44,"end":11.92,"confidence":1.0,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":0.297601580619812},{"word":"thank","start":11.92,"end":12.08,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.676221489906311},{"word":"you","start":12.08,"end":12.32,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6335815787315369},{"word":"so","start":12.32,"end":12.559999,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6356016993522644},{"word":"much","start":12.559999,"end":13.059999,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.7438197135925293},{"word":"for","start":13.615,"end":13.775,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.7546029090881348},{"word":"your","start":13.775,"end":13.934999,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.7379249930381775},{"word":"call","start":13.934999,"end":14.175,"confidence":1.0,"punctuated_word":"call","sentiment":"positive","sentiment_score":0.7471654415130615},{"word":"today","start":14.175,"end":14.575,"confidence":1.0,"punctuated_word":"today.","sentiment":"positive","sentiment_score":0.7018566131591797},{"word":"i","start":14.575,"end":14.735,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.6586427092552185},{"word":"would","start":14.735,"end":14.8949995,"confidence":1.0,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.6671781539916992},{"word":"love","start":14.8949995,"end":15.215,"confidence":1.0,"punctuated_word":"love","sentiment":"positive","sentiment_score":0.7817822098731995},{"word":"to","start":15.215,"end":15.295,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.7242625951766968},{"word":"assist","start":15.295,"end":15.615,"confidence":1.0,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.6632948517799377},{"word":"you","start":15.615,"end":15.855,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6176050305366516},{"word":"may","start":15.855,"end":16.095,"confidence":0.99902344,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.23929204046726227},{"word":"i","start":16.095,"end":16.175,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.21376125514507296},{"word":"have","start":16.175,"end":16.494999,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.26815080642700195},{"word":"your","start":16.494999,"end":16.994999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1609778255224228},{"word":"phone","start":17.295,"end":17.535,"confidence":0.83740234,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.17187820374965668},{"word":"number","start":17.535,"end":17.935,"confidence":0.9995117,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.18603189289569855},{"word":"please","start":17.935,"end":18.435,"confidence":1.0,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.21955372393131256},{"word":"mhmm","start":24.335,"end":24.835,"confidence":0.9543457,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.026292327791452408},{"word":"thank","start":27.98,"end":28.300001,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4162160456180573},{"word":"you","start":28.300001,"end":28.7,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5052366256713867},{"word":"so","start":28.7,"end":28.94,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4154983758926392},{"word":"much","start":28.94,"end":29.34,"confidence":0.9914551,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.3516063988208771},{"word":"and","start":29.34,"end":29.66,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.13143260776996613},{"word":"may","start":29.66,"end":29.82,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.12669387459754944},{"word":"i","start":29.82,"end":29.9,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09509682655334473},{"word":"have","start":29.9,"end":30.14,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.09227672964334488},{"word":"your","start":30.14,"end":30.380001,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06448790431022644},{"word":"full","start":30.380001,"end":30.62,"confidence":1.0,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.13351397216320038},{"word":"name","start":30.62,"end":31.12,"confidence":1.0,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":0.11409558355808258},{"word":"thank","start":33.58,"end":33.9,"confidence":0.93603516,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3903115391731262},{"word":"you","start":33.9,"end":34.22,"confidence":0.9975586,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.3931199014186859},{"word":"denise","start":34.22,"end":34.72,"confidence":0.9523926,"punctuated_word":"Denise.","sentiment":"positive","sentiment_score":0.3455083668231964},{"word":"give","start":35.02,"end":35.260002,"confidence":0.5517578,"punctuated_word":"Give","sentiment":"neutral","sentiment_score":0.2611335813999176},{"word":"me","start":35.260002,"end":35.34,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.2083573192358017},{"word":"a","start":35.34,"end":35.5,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.17159569263458252},{"word":"moment","start":35.5,"end":35.82,"confidence":0.9975586,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.1953435242176056},{"word":"let","start":35.82,"end":35.98,"confidence":0.99902344,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.12282897531986237},{"word":"me","start":35.98,"end":36.14,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.14520013332366943},{"word":"just","start":36.14,"end":36.38,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.13345788419246674},{"word":"pull","start":36.38,"end":36.54,"confidence":1.0,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":0.130011647939682},{"word":"out","start":36.54,"end":36.7,"confidence":0.95703125,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.11997152864933014},{"word":"your","start":36.7,"end":36.940002,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.08577792346477509},{"word":"account","start":36.940002,"end":37.260002,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.1062491089105606},{"word":"here","start":37.260002,"end":37.5,"confidence":1.0,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.1454620063304901},{"word":"okay","start":37.5,"end":38.0,"confidence":0.9785156,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.11267508566379549},{"word":"thank","start":39.18,"end":39.42,"confidence":0.79833984,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.36607295274734497},{"word":"you","start":39.42,"end":39.92,"confidence":0.99316406,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.29104357957839966},{"word":"thanks","start":84.950005,"end":85.19,"confidence":0.6064453,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.4537893831729889},{"word":"so","start":85.19,"end":85.350006,"confidence":0.9980469,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4309420883655548},{"word":"much","start":85.350006,"end":85.670006,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.5547641515731812},{"word":"for","start":85.670006,"end":85.990005,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5833147764205933},{"word":"patiently","start":85.990005,"end":86.490005,"confidence":1.0,"punctuated_word":"patiently","sentiment":"positive","sentiment_score":0.5504162907600403},{"word":"waiting","start":86.55,"end":87.05,"confidence":0.9995117,"punctuated_word":"waiting.","sentiment":"positive","sentiment_score":0.5767706632614136},{"word":"please","start":87.75,"end":88.15,"confidence":0.71972656,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.15779566764831543},{"word":"confirm","start":88.15,"end":88.65,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.15390503406524658},{"word":"which","start":90.79,"end":91.03,"confidence":0.82958984,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.1039894074201584},{"word":"one","start":91.03,"end":91.19,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.0846884623169899},{"word":"you","start":91.19,"end":91.350006,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07636003196239471},{"word":"would","start":91.350006,"end":91.590004,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.0710834339261055},{"word":"like","start":91.590004,"end":91.91,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.06771925836801529},{"word":"to","start":91.91,"end":92.41,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07993724197149277},{"word":"use","start":93.350006,"end":93.850006,"confidence":0.96655273,"punctuated_word":"use.","sentiment":"neutral","sentiment_score":0.13794371485710144},{"word":"is","start":93.990005,"end":94.15,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.008414080366492271},{"word":"it","start":94.15,"end":94.39,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.05351768434047699},{"word":"a","start":94.39,"end":94.47,"confidence":0.9243164,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03490279242396355},{"word":"bank","start":94.47,"end":94.87,"confidence":1.0,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":0.06819578260183334},{"word":"account","start":94.87,"end":95.37,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.03783351927995682},{"word":"or","start":95.43,"end":95.670006,"confidence":0.99609375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.00710378959774971},{"word":"a","start":95.670006,"end":95.83,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04107768088579178},{"word":"card","start":95.83,"end":96.33,"confidence":1.0,"punctuated_word":"card?","sentiment":"neutral","sentiment_score":0.053940244019031525},{"word":"okay","start":98.825,"end":99.305,"confidence":0.9128418,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.23606491088867188},{"word":"perfect","start":99.305,"end":99.805,"confidence":1.0,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.47031643986701965},{"word":"thank","start":99.945,"end":100.265,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4840153753757477},{"word":"you","start":100.265,"end":100.765,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4603322148323059},{"word":"let","start":100.825,"end":101.065,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.24739892780780792},{"word":"me","start":101.065,"end":101.305,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.27437373995780945},{"word":"just","start":101.305,"end":101.805,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.28977370262145996},{"word":"set","start":101.865,"end":102.104996,"confidence":0.9970703,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.26546594500541687},{"word":"it","start":102.104996,"end":102.265,"confidence":0.94628906,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.3057366907596588},{"word":"up","start":102.265,"end":102.505,"confidence":0.9550781,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.211506649851799},{"word":"for","start":102.505,"end":102.745,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.23937459290027616},{"word":"you","start":102.745,"end":102.985,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2399519681930542},{"word":"here","start":102.985,"end":103.485,"confidence":1.0,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.21216830611228943},{"word":"okay","start":107.784996,"end":108.284996,"confidence":0.9785156,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0548676997423172},{"word":"what","start":110.36,"end":110.52,"confidence":0.8256836,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.025069795548915863},{"word":"is","start":110.52,"end":110.76,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.030108576640486717},{"word":"the","start":110.76,"end":110.92,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0339091531932354},{"word":"bsb","start":110.92,"end":111.42,"confidence":0.91137695,"punctuated_word":"BSB","sentiment":"neutral","sentiment_score":0.024149905890226364},{"word":"number","start":111.56,"end":112.06,"confidence":1.0,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":0.02341284230351448},{"word":"mhmm","start":115.479996,"end":115.979996,"confidence":0.99560547,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.008699864149093628},{"word":"okay","start":118.28,"end":118.759995,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.057435132563114166},{"word":"thank","start":118.759995,"end":119.08,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.1919819712638855},{"word":"you","start":119.08,"end":119.58,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.15857745707035065},{"word":"let","start":119.64,"end":119.799995,"confidence":0.99902344,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.07105035334825516},{"word":"me","start":119.799995,"end":120.04,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.08125360310077667},{"word":"just","start":120.04,"end":120.44,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.09566982090473176},{"word":"check","start":120.44,"end":120.759995,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.13153016567230225},{"word":"something","start":120.759995,"end":121.259995,"confidence":1.0,"punctuated_word":"something","sentiment":"neutral","sentiment_score":0.0801696851849556},{"word":"here","start":121.32,"end":121.82,"confidence":0.99853516,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.04257760941982269},{"word":"okay","start":128.935,"end":129.435,"confidence":0.9951172,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02428247034549713},{"word":"payment","start":131.975,"end":132.475,"confidence":0.9003906,"punctuated_word":"Payment.","sentiment":"neutral","sentiment_score":0.014724844135344028},{"word":"oh","start":135.42,"end":135.81999,"confidence":0.7487793,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.008721813559532166},{"word":"i'm","start":135.81999,"end":136.14,"confidence":0.99658203,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.002365386812016368},{"word":"showing","start":136.14,"end":136.62,"confidence":1.0,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":0.0014662370085716248},{"word":"here","start":136.62,"end":137.01999,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.009343240410089493},{"word":"that","start":137.01999,"end":137.42,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.002664480358362198},{"word":"the","start":137.42,"end":137.65999,"confidence":0.98095703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.013343807309865952},{"word":"direct","start":137.65999,"end":138.14,"confidence":0.99902344,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":0.027164574712514877},{"word":"debit","start":138.14,"end":138.64,"confidence":0.9951172,"punctuated_word":"debit","sentiment":"neutral","sentiment_score":0.01892448216676712},{"word":"using","start":138.7,"end":139.09999,"confidence":0.9667969,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.005707908421754837},{"word":"this","start":139.09999,"end":139.59999,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.003491826355457306},{"word":"bank","start":139.81999,"end":140.14,"confidence":1.0,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":0.02364495769143105},{"word":"account","start":140.14,"end":140.64,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.022200770676136017},{"word":"ends","start":140.85999,"end":141.18,"confidence":0.7158203,"punctuated_word":"ends","sentiment":"neutral","sentiment_score":0.0132523812353611},{"word":"in","start":141.18,"end":141.65999,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.015347838401794434},{"word":"001","start":141.65999,"end":142.7,"confidence":0.99902344,"punctuated_word":"001","sentiment":"neutral","sentiment_score":0.027822798117995266},{"word":"has","start":142.7,"end":142.93999,"confidence":0.8935547,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.008006170392036438},{"word":"been","start":142.93999,"end":143.18,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.021780159324407578},{"word":"set","start":143.18,"end":143.42,"confidence":0.9921875,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.0269283726811409},{"word":"up","start":143.42,"end":143.92,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.02981250360608101},{"word":"already","start":144.45999,"end":144.93999,"confidence":0.9902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.05203429237008095},{"word":"on","start":144.93999,"end":145.18,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.00804617628455162},{"word":"the","start":145.18,"end":145.34,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.033165283501148224},{"word":"account","start":145.34,"end":145.84,"confidence":0.9914551,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.02680708095431328},{"word":"so","start":146.21999,"end":146.7,"confidence":0.8757324,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.03265088051557541},{"word":"technically","start":146.7,"end":147.2,"confidence":0.9995117,"punctuated_word":"technically,","sentiment":"neutral","sentiment_score":0.03120390512049198},{"word":"it","start":148.405,"end":148.88501,"confidence":0.52001953,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.047911178320646286},{"word":"your","start":148.96501,"end":149.365,"confidence":0.9951172,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04747798293828964},{"word":"current","start":149.365,"end":149.845,"confidence":0.8647461,"punctuated_word":"current","sentiment":"neutral","sentiment_score":0.05220648646354675},{"word":"invoice","start":149.845,"end":150.32501,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.08173558861017227},{"word":"for","start":150.32501,"end":150.645,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03249640017747879},{"word":"the","start":150.645,"end":150.88501,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06562958657741547},{"word":"internet","start":150.88501,"end":151.38501,"confidence":0.984375,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.06760601699352264},{"word":"service","start":151.445,"end":151.945,"confidence":0.9980469,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.07182182371616364},{"word":"will","start":152.32501,"end":152.565,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.039218395948410034},{"word":"be","start":152.565,"end":152.80501,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.029302768409252167},{"word":"processed","start":152.80501,"end":153.30501,"confidence":0.99609375,"punctuated_word":"processed","sentiment":"neutral","sentiment_score":0.0399840846657753},{"word":"automatically","start":153.445,"end":153.945,"confidence":0.9980469,"punctuated_word":"automatically","sentiment":"neutral","sentiment_score":0.07134212553501129},{"word":"using","start":154.405,"end":154.88501,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.016830705106258392},{"word":"your","start":154.88501,"end":155.285,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.015217028558254242},{"word":"bank","start":155.285,"end":155.60501,"confidence":1.0,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":0.0351908914744854},{"word":"account","start":155.60501,"end":156.10501,"confidence":0.9975586,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.00914071872830391},{"word":"mhmm","start":159.765,"end":160.265,"confidence":0.99975586,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.16403710842132568},{"word":"mhmm","start":164.11,"end":164.61,"confidence":0.90625,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.1024102047085762},{"word":"sure","start":176.67,"end":176.98999,"confidence":0.4580078,"punctuated_word":"Sure","sentiment":"neutral","sentiment_score":-0.2367870956659317},{"word":"thing","start":176.98999,"end":177.48999,"confidence":0.798584,"punctuated_word":"thing.","sentiment":"negative","sentiment_score":-0.33450329303741455},{"word":"mhmm","start":202.6,"end":203.1,"confidence":0.9091797,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0025764484889805317},{"word":"oh","start":204.2,"end":204.7,"confidence":0.9567871,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.021769268438220024},{"word":"when","start":206.52,"end":206.84,"confidence":0.9980469,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.01806139573454857},{"word":"did","start":206.84,"end":207.0,"confidence":1.0,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.023056495934724808},{"word":"you","start":207.0,"end":207.24,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01858353614807129},{"word":"receive","start":207.24,"end":207.64,"confidence":0.9970703,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":-0.02080509066581726},{"word":"that","start":207.64,"end":207.8,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.018664317205548286},{"word":"one","start":207.8,"end":208.3,"confidence":0.9995117,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.020134618505835533},{"word":"mm-mm","start":208.335,"end":208.835,"confidence":0.91904294,"punctuated_word":"Mm-mm.","sentiment":"neutral","sentiment_score":-0.00045641252654604614},{"word":"or","start":214.41501,"end":214.895,"confidence":0.8989258,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.00003672763705253601},{"word":"just","start":214.895,"end":215.21501,"confidence":0.9448242,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0010152831673622131},{"word":"provide","start":215.21501,"end":215.615,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.0023007243871688843},{"word":"me","start":215.615,"end":215.85501,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.006982024759054184},{"word":"the","start":215.85501,"end":216.175,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.011983804404735563},{"word":"the","start":216.175,"end":216.675,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.004855431616306305},{"word":"invoice","start":217.05501,"end":217.535,"confidence":0.9980469,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.002744734287261963},{"word":"number","start":217.535,"end":218.035,"confidence":0.8598633,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.003147609531879425},{"word":"so","start":218.095,"end":218.335,"confidence":0.85253906,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.012182772159576416},{"word":"i","start":218.335,"end":218.49501,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0017978157848119736},{"word":"can","start":218.49501,"end":218.89502,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.0004132818430662155},{"word":"let","start":219.29501,"end":219.535,"confidence":0.97998047,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.014639073982834816},{"word":"me","start":219.535,"end":219.695,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.013463441282510756},{"word":"check","start":219.695,"end":220.015,"confidence":0.99902344,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.01977719739079475},{"word":"this","start":220.015,"end":220.255,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.011434633284807203},{"word":"for","start":220.255,"end":220.49501,"confidence":0.9770508,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.012014443054795263},{"word":"you","start":220.49501,"end":220.655,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.018036196008324623},{"word":"here","start":220.655,"end":221.155,"confidence":0.9104004,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.019357217475771904},{"word":"mm-mm","start":222.42,"end":222.92,"confidence":0.8611328,"punctuated_word":"Mm-mm.","sentiment":"neutral","sentiment_score":0.04765191301703453},{"word":"okay","start":236.26,"end":236.76,"confidence":0.99658203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2101469933986664},{"word":"thank","start":236.9,"end":237.22,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4814232587814331},{"word":"you","start":237.22,"end":237.72,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4195336401462555},{"word":"oh","start":244.925,"end":245.32501,"confidence":0.9316406,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.25914615392684937},{"word":"yes","start":245.32501,"end":245.82501,"confidence":0.9980469,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.28784412145614624},{"word":"got","start":245.96501,"end":246.285,"confidence":1.0,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.31320881843566895},{"word":"it","start":246.285,"end":246.445,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.24569682776927948},{"word":"now","start":246.445,"end":246.945,"confidence":0.98999023,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.2285541594028473},{"word":"so","start":247.085,"end":247.405,"confidence":0.8588867,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.23261244595050812},{"word":"basically","start":247.405,"end":247.905,"confidence":1.0,"punctuated_word":"basically,","sentiment":"neutral","sentiment_score":0.2279091328382492},{"word":"just","start":248.365,"end":248.685,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2665715515613556},{"word":"for","start":248.685,"end":248.925,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1838383823633194},{"word":"your","start":248.925,"end":249.24501,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.217636838555336},{"word":"reference","start":249.24501,"end":249.74501,"confidence":0.9941406,"punctuated_word":"reference,","sentiment":"neutral","sentiment_score":0.21457433700561523},{"word":"even","start":250.125,"end":250.445,"confidence":1.0,"punctuated_word":"even","sentiment":"neutral","sentiment_score":0.17428956925868988},{"word":"though","start":250.445,"end":250.765,"confidence":1.0,"punctuated_word":"though","sentiment":"neutral","sentiment_score":0.1314375400543213},{"word":"you","start":250.765,"end":251.085,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.25585928559303284},{"word":"have","start":251.085,"end":251.585,"confidence":0.98950195,"punctuated_word":"have,","sentiment":"neutral","sentiment_score":0.2417429685592651},{"word":"like","start":252.05,"end":252.53,"confidence":0.99902344,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.2344469279050827},{"word":"a","start":252.53,"end":252.69,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.27987515926361084},{"word":"setup","start":252.69,"end":253.09,"confidence":0.80078125,"punctuated_word":"setup","sentiment":"neutral","sentiment_score":0.22968357801437375},{"word":"payment","start":253.09,"end":253.59,"confidence":0.91503906,"punctuated_word":"payment,","sentiment":"neutral","sentiment_score":0.22078995406627655},{"word":"automatic","start":253.65,"end":254.15,"confidence":1.0,"punctuated_word":"automatic","sentiment":"neutral","sentiment_score":0.3159623146057129},{"word":"payment","start":254.29,"end":254.76999,"confidence":0.99365234,"punctuated_word":"payment,","sentiment":"neutral","sentiment_score":0.2160896062850952},{"word":"direct","start":254.76999,"end":255.17,"confidence":0.99902344,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":0.3002573549747467},{"word":"debit","start":255.17,"end":255.67,"confidence":0.98657227,"punctuated_word":"debit,","sentiment":"neutral","sentiment_score":0.2428320348262787},{"word":"every","start":256.13,"end":256.44998,"confidence":1.0,"punctuated_word":"every","sentiment":"neutral","sentiment_score":0.2860858738422394},{"word":"first","start":256.44998,"end":256.77,"confidence":0.9838867,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.3050731420516968},{"word":"of","start":256.77,"end":257.01,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.32224491238594055},{"word":"each","start":257.01,"end":257.25,"confidence":1.0,"punctuated_word":"each","sentiment":"neutral","sentiment_score":0.2841375470161438},{"word":"month","start":257.25,"end":257.75,"confidence":0.9536133,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":0.2373821586370468},{"word":"you","start":257.81,"end":258.05,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.32649150490760803},{"word":"still","start":258.05,"end":258.55,"confidence":0.99316406,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.3255891501903534},{"word":"receive","start":259.49,"end":259.88998,"confidence":0.8413086,"punctuated_word":"receive","sentiment":"positive","sentiment_score":0.3636454641819},{"word":"an","start":259.88998,"end":260.13,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.29725566506385803},{"word":"invoice","start":260.13,"end":260.63,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.3069590926170349},{"word":"just","start":261.57,"end":261.88998,"confidence":0.48583984,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.327709436416626},{"word":"for","start":261.88998,"end":262.13,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.3112744688987732},{"word":"your","start":262.13,"end":262.37,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.3058735132217407},{"word":"reference","start":262.37,"end":262.87,"confidence":0.99902344,"punctuated_word":"reference.","sentiment":"neutral","sentiment_score":0.2822156548500061},{"word":"however","start":263.41,"end":263.91,"confidence":0.9995117,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":0.1747521609067917},{"word":"if","start":264.885,"end":265.125,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.243427112698555},{"word":"you","start":265.125,"end":265.205,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2746453881263733},{"word":"are","start":265.205,"end":265.445,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.27363845705986023},{"word":"aware","start":265.445,"end":265.76498,"confidence":1.0,"punctuated_word":"aware","sentiment":"neutral","sentiment_score":0.2744879126548767},{"word":"that","start":265.76498,"end":266.005,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.29980167746543884},{"word":"you","start":266.005,"end":266.165,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3330629765987396},{"word":"already","start":266.165,"end":266.565,"confidence":1.0,"punctuated_word":"already","sentiment":"positive","sentiment_score":0.3896894454956054},{"word":"have","start":266.565,"end":266.805,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.30975717306137085},{"word":"a","start":266.805,"end":266.965,"confidence":0.9838867,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.3079817295074463},{"word":"automatic","start":266.965,"end":267.465,"confidence":0.99902344,"punctuated_word":"automatic","sentiment":"neutral","sentiment_score":0.24187088012695312},{"word":"payment","start":267.605,"end":268.005,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.1736563891172409},{"word":"or","start":268.005,"end":268.325,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.248157799243927},{"word":"direct","start":268.325,"end":268.725,"confidence":0.8598633,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":0.1968303620815277},{"word":"debit","start":268.725,"end":269.125,"confidence":1.0,"punctuated_word":"debit","sentiment":"neutral","sentiment_score":0.1717599630355835},{"word":"payment","start":269.125,"end":269.445,"confidence":0.99902344,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.17759840190410614},{"word":"method","start":269.445,"end":269.845,"confidence":0.9838867,"punctuated_word":"method","sentiment":"neutral","sentiment_score":0.18666765093803409},{"word":"set","start":269.845,"end":270.085,"confidence":0.9404297,"punctuated_word":"set","sentiment":"positive","sentiment_score":0.37022826075553894},{"word":"up","start":270.085,"end":270.245,"confidence":1.0,"punctuated_word":"up","sentiment":"positive","sentiment_score":0.34489449858665466},{"word":"on","start":270.245,"end":270.485,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.32096153497695923},{"word":"the","start":270.485,"end":270.565,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.28882789611816406},{"word":"account","start":270.565,"end":271.065,"confidence":0.9875488,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":0.2147943675518036},{"word":"you","start":271.125,"end":271.285,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2680249512195587},{"word":"don't","start":271.285,"end":271.525,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.2319203019142151},{"word":"need","start":271.525,"end":271.76498,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.19450697302818296},{"word":"to","start":271.76498,"end":271.845,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.20809306204319},{"word":"do","start":271.845,"end":272.345,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.17593446373939514},{"word":"anything","start":272.565,"end":272.965,"confidence":0.69384766,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":0.2181115746498108},{"word":"on","start":272.965,"end":273.125,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.11754315346479416},{"word":"your","start":273.125,"end":273.365,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.25970953702926636},{"word":"end","start":273.365,"end":273.605,"confidence":0.9333496,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":0.17299872636795044},{"word":"you","start":273.605,"end":273.76498,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.22269628942012787},{"word":"don't","start":273.76498,"end":274.005,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.20948848128318787},{"word":"need","start":274.005,"end":274.245,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.21880018711090088},{"word":"to","start":274.245,"end":274.405,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.19691886007785797},{"word":"do","start":274.405,"end":274.905,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.14046674966812134},{"word":"manual","start":275.04498,"end":275.445,"confidence":0.99902344,"punctuated_word":"manual","sentiment":"neutral","sentiment_score":0.08741611242294312},{"word":"payment","start":275.445,"end":275.925,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.01998138427734375},{"word":"on","start":275.925,"end":276.085,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.09700478613376616},{"word":"your","start":276.085,"end":276.325,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.20307111740112305},{"word":"end","start":276.325,"end":276.825,"confidence":0.99365234,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":0.14190585911273956},{"word":"just","start":277.00998,"end":277.33,"confidence":0.9970703,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.138719379901886},{"word":"ensure","start":277.33,"end":277.83,"confidence":0.9941406,"punctuated_word":"ensure","sentiment":"neutral","sentiment_score":0.17237095534801483},{"word":"that","start":277.88998,"end":278.28998,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.23258893191814425},{"word":"the","start":278.28998,"end":278.69,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2547324299812317},{"word":"finances","start":278.69,"end":279.19,"confidence":0.6953125,"punctuated_word":"finances","sentiment":"neutral","sentiment_score":0.2074470818042755},{"word":"or","start":279.41,"end":279.65,"confidence":0.97998047,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.25507885217666626},{"word":"funds","start":279.65,"end":279.97,"confidence":1.0,"punctuated_word":"funds","sentiment":"neutral","sentiment_score":0.2281022667884827},{"word":"are","start":279.97,"end":280.13,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2068367898464203},{"word":"available","start":280.13,"end":280.63,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.14532430469989777},{"word":"to","start":280.77,"end":280.93,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2257796823978424},{"word":"your","start":280.93,"end":281.16998,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2267252206802368},{"word":"payment","start":281.16998,"end":281.49,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.13840332627296448},{"word":"method","start":281.49,"end":281.97,"confidence":0.9980469,"punctuated_word":"method","sentiment":"neutral","sentiment_score":0.1193591132760048},{"word":"between","start":281.97,"end":282.28998,"confidence":0.9970703,"punctuated_word":"between","sentiment":"neutral","sentiment_score":0.22707995772361755},{"word":"the","start":282.28998,"end":282.53,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.24496152997016907},{"word":"fifth","start":282.53,"end":282.85,"confidence":0.99609375,"punctuated_word":"fifth","sentiment":"neutral","sentiment_score":0.2010226547718048},{"word":"until","start":282.85,"end":283.25,"confidence":0.78808594,"punctuated_word":"until","sentiment":"neutral","sentiment_score":0.17143535614013672},{"word":"the","start":283.25,"end":283.41,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2255784124135971},{"word":"tenth","start":283.41,"end":283.72998,"confidence":0.98828125,"punctuated_word":"tenth","sentiment":"neutral","sentiment_score":0.2367132157087326},{"word":"of","start":283.72998,"end":283.88998,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.2364424765110016},{"word":"each","start":283.88998,"end":284.13,"confidence":1.0,"punctuated_word":"each","sentiment":"neutral","sentiment_score":0.19676227867603305},{"word":"month","start":284.13,"end":284.63,"confidence":0.9567871,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.17699629068374634},{"word":"so","start":284.77,"end":285.00998,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.22493135929107663},{"word":"once","start":285.00998,"end":285.41,"confidence":0.99902344,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.29226529598236084},{"word":"our","start":285.41,"end":285.91,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.24773891270160675},{"word":"back","start":286.05,"end":286.28998,"confidence":0.9448242,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.25367942452430725},{"word":"end","start":286.28998,"end":286.61,"confidence":0.9951172,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.19224032759666443},{"word":"accounts","start":286.61,"end":287.11,"confidence":0.9921875,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":0.20433327555656433},{"word":"will","start":287.57,"end":287.81,"confidence":0.95703125,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.2674524188041687},{"word":"be","start":287.81,"end":288.05,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.29129141569137573},{"word":"processing","start":288.05,"end":288.55,"confidence":1.0,"punctuated_word":"processing","sentiment":"neutral","sentiment_score":0.16389858722686768},{"word":"the","start":288.61,"end":288.77,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2044057548046112},{"word":"payment","start":288.77,"end":289.27,"confidence":0.99853516,"punctuated_word":"payment,","sentiment":"neutral","sentiment_score":0.16491317749023438},{"word":"it","start":289.33,"end":289.57,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.2874939441680908},{"word":"will","start":289.57,"end":289.88998,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.2320426106452942},{"word":"go","start":289.88998,"end":290.13,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.26630690693855286},{"word":"through","start":290.13,"end":290.63,"confidence":0.98535156,"punctuated_word":"through.","sentiment":"neutral","sentiment_score":0.17007727921009064},{"word":"but","start":290.88498,"end":291.04498,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.16880373656749725},{"word":"i","start":291.04498,"end":291.285,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.13412609696388245},{"word":"could","start":291.285,"end":291.525,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.17451803386211395},{"word":"see","start":291.525,"end":291.76498,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.19605104625225067},{"word":"on","start":291.76498,"end":292.005,"confidence":0.96533203,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.1842358410358429},{"word":"here","start":292.005,"end":292.505,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.1880592703819275},{"word":"that","start":292.645,"end":292.88498,"confidence":0.7246094,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.21016331017017365},{"word":"your","start":292.88498,"end":293.38498,"confidence":0.99316406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.21077609062194824},{"word":"july","start":293.76498,"end":294.26498,"confidence":0.99902344,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.18663132190704343},{"word":"july","start":294.88498,"end":295.285,"confidence":0.9760742,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.21276918053627017},{"word":"invoice","start":295.285,"end":295.76498,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.14775177836418152},{"word":"has","start":295.76498,"end":296.005,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.20921088755130768},{"word":"been","start":296.005,"end":296.32498,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.201565220952034},{"word":"paid","start":296.32498,"end":296.82498,"confidence":0.7775879,"punctuated_word":"paid.","sentiment":"neutral","sentiment_score":0.09551534056663512},{"word":"so","start":297.685,"end":297.925,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.060329847037792206},{"word":"nothing","start":297.925,"end":298.405,"confidence":0.9941406,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":-0.13685524463653564},{"word":"for","start":298.405,"end":298.805,"confidence":0.5131836,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.10391069948673248},{"word":"the","start":298.805,"end":299.04498,"confidence":0.8701172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1333310306072235},{"word":"$59.46","start":299.04498,"end":301.225,"confidence":0.95739746,"punctuated_word":"$59.46.","sentiment":"neutral","sentiment_score":-0.144410640001297},{"word":"that's","start":301.685,"end":302.16498,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.008468974381685257},{"word":"the","start":302.16498,"end":302.66498,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05316244438290596},{"word":"invoice","start":302.805,"end":303.285,"confidence":0.9980469,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.1250208169221878},{"word":"you","start":303.285,"end":303.525,"confidence":0.9819336,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11940619349479677},{"word":"got","start":303.525,"end":304.025,"confidence":0.88183594,"punctuated_word":"got.","sentiment":"neutral","sentiment_score":-0.169375479221344},{"word":"you","start":307.87,"end":308.18997,"confidence":0.48583984,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.08927404880523682},{"word":"wanna","start":308.18997,"end":308.50998,"confidence":0.6850586,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.15662381052970886},{"word":"repeat","start":308.50998,"end":309.00998,"confidence":0.6801758,"punctuated_word":"repeat","sentiment":"neutral","sentiment_score":-0.13699054718017578},{"word":"that","start":309.38998,"end":309.47,"confidence":0.48706055,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.07307028025388718},{"word":"okay","start":309.47,"end":309.97,"confidence":0.95947266,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.049225423485040665},{"word":"i","start":316.03,"end":316.27,"confidence":0.74853516,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3064475357532501},{"word":"see","start":316.27,"end":316.66998,"confidence":0.9802246,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.23789428174495697},{"word":"i","start":316.66998,"end":316.83,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07901820540428162},{"word":"see","start":316.83,"end":317.22998,"confidence":0.9875488,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.07059593498706818},{"word":"alright","start":317.22998,"end":317.55,"confidence":0.86206055,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.007687715347856283},{"word":"the","start":317.55,"end":317.71,"confidence":0.95703125,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.021890662610530853},{"word":"reason","start":317.71,"end":318.03,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.03834664821624756},{"word":"why","start":318.03,"end":318.27,"confidence":0.91552734,"punctuated_word":"why.","sentiment":"neutral","sentiment_score":-0.018711337819695473},{"word":"but","start":318.27,"end":318.585,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.045037638396024704},{"word":"if","start":318.745,"end":318.985,"confidence":0.72387695,"punctuated_word":"if,","sentiment":"neutral","sentiment_score":-0.09046094119548798},{"word":"for","start":318.985,"end":319.065,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0784451961517334},{"word":"example","start":319.065,"end":319.565,"confidence":0.9995117,"punctuated_word":"example,","sentiment":"neutral","sentiment_score":-0.06893309950828552},{"word":"if","start":319.625,"end":319.785,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.05558706074953079},{"word":"you","start":319.785,"end":320.025,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06353522837162018},{"word":"did","start":320.025,"end":320.185,"confidence":1.0,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.06163626536726952},{"word":"not","start":320.185,"end":320.505,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.0494881309568882},{"word":"process","start":320.505,"end":321.005,"confidence":0.99902344,"punctuated_word":"process","sentiment":"neutral","sentiment_score":-0.06785415858030319},{"word":"your","start":321.145,"end":321.465,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.07486027479171753},{"word":"payment","start":321.465,"end":321.94498,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.08327025175094604},{"word":"via","start":321.94498,"end":322.26498,"confidence":0.9941406,"punctuated_word":"via","sentiment":"neutral","sentiment_score":-0.048161447048187256},{"word":"bpay","start":322.26498,"end":322.745,"confidence":0.75097656,"punctuated_word":"BPAY","sentiment":"neutral","sentiment_score":-0.05654378980398178},{"word":"yesterday","start":322.745,"end":323.245,"confidence":0.9975586,"punctuated_word":"yesterday,","sentiment":"neutral","sentiment_score":-0.017162688076496124},{"word":"it","start":323.94498,"end":324.185,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.024721018970012665},{"word":"will","start":324.185,"end":324.505,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.06554984301328659},{"word":"automatically","start":324.505,"end":325.005,"confidence":0.99902344,"punctuated_word":"automatically","sentiment":"neutral","sentiment_score":-0.006251566112041473},{"word":"be","start":325.465,"end":325.705,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.04204420745372772},{"word":"processed","start":325.705,"end":326.205,"confidence":0.99609375,"punctuated_word":"processed","sentiment":"neutral","sentiment_score":-0.007661439478397369},{"word":"between","start":326.26498,"end":326.66498,"confidence":1.0,"punctuated_word":"between","sentiment":"neutral","sentiment_score":-0.02291858941316605},{"word":"the","start":326.66498,"end":326.82498,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.022593848407268524},{"word":"fifth","start":326.82498,"end":327.145,"confidence":1.0,"punctuated_word":"fifth","sentiment":"neutral","sentiment_score":0.005393221974372864},{"word":"till","start":327.145,"end":327.465,"confidence":0.99316406,"punctuated_word":"till","sentiment":"neutral","sentiment_score":-0.02662898600101471},{"word":"the","start":327.465,"end":327.625,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02886675670742989},{"word":"tenth","start":327.625,"end":328.10498,"confidence":0.9980469,"punctuated_word":"tenth","sentiment":"neutral","sentiment_score":-0.013908244669437408},{"word":"using","start":328.10498,"end":328.505,"confidence":0.9770508,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.03620212897658348},{"word":"your","start":328.505,"end":328.745,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.05703583359718323},{"word":"bank","start":328.745,"end":329.065,"confidence":1.0,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":-0.002909049391746521},{"word":"account","start":329.065,"end":329.38498,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.06358660757541656},{"word":"that","start":329.38498,"end":329.625,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0556463785469532},{"word":"you","start":329.625,"end":329.785,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08228407055139542},{"word":"set","start":329.785,"end":330.025,"confidence":0.9902344,"punctuated_word":"set","sentiment":"neutral","sentiment_score":-0.04914163425564766},{"word":"up","start":330.025,"end":330.525,"confidence":0.99902344,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.04937012493610382},{"word":"through","start":331.6,"end":331.84003,"confidence":0.9951172,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.07974302768707275},{"word":"this","start":331.84003,"end":332.24002,"confidence":0.9970703,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":-0.06292314827442169},{"word":"however","start":332.24002,"end":332.74002,"confidence":0.99902344,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":-0.19604501128196716},{"word":"since","start":332.88,"end":333.38,"confidence":1.0,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.3066396415233612},{"word":"it's","start":333.44,"end":333.76,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.28119486570358276},{"word":"already","start":333.76,"end":334.24002,"confidence":1.0,"punctuated_word":"already","sentiment":"negative","sentiment_score":-0.3802238702774048},{"word":"zero","start":334.24002,"end":334.64,"confidence":0.99902344,"punctuated_word":"zero","sentiment":"neutral","sentiment_score":-0.24828852713108063},{"word":"balance","start":334.64,"end":335.14,"confidence":0.9926758,"punctuated_word":"balance,","sentiment":"neutral","sentiment_score":-0.3279314637184143},{"word":"we","start":335.2,"end":335.44,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.30089014768600464},{"word":"won't","start":335.44,"end":335.76,"confidence":1.0,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.2533630132675171},{"word":"process","start":335.76,"end":336.24002,"confidence":1.0,"punctuated_word":"process","sentiment":"negative","sentiment_score":-0.3405821919441223},{"word":"anything","start":336.24002,"end":336.72,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.2893008291721344},{"word":"this","start":336.72,"end":337.04,"confidence":0.9980469,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.333347886800766},{"word":"month","start":337.04,"end":337.52002,"confidence":0.8913574,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":-0.28253963589668274},{"word":"we'll","start":337.52002,"end":337.76,"confidence":0.9970703,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":-0.07693849503993988},{"word":"proceed","start":337.76,"end":338.24002,"confidence":1.0,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":-0.04479764401912689},{"word":"next","start":338.24002,"end":338.48,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.03313051909208298},{"word":"month","start":338.48,"end":338.88,"confidence":0.921875,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.04590241238474846},{"word":"onwards","start":338.88,"end":339.38,"confidence":0.98583984,"punctuated_word":"onwards.","sentiment":"neutral","sentiment_score":-0.07770809531211853},{"word":"yeah","start":341.36002,"end":341.68002,"confidence":0.98706055,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06485211849212646},{"word":"it's","start":341.68002,"end":341.92,"confidence":0.99658203,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.14020098745822906},{"word":"already","start":341.92,"end":342.42,"confidence":0.99609375,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.2557038366794586},{"word":"set","start":342.56,"end":342.80002,"confidence":0.99316406,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.17917349934577942},{"word":"up","start":342.80002,"end":343.12003,"confidence":0.97680664,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":0.16736234724521637},{"word":"nothing","start":343.12003,"end":343.52002,"confidence":1.0,"punctuated_word":"Nothing","sentiment":"neutral","sentiment_score":0.1802852153778076},{"word":"to","start":343.52002,"end":343.68002,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1119416281580925},{"word":"worry","start":343.68002,"end":344.025,"confidence":0.97314453,"punctuated_word":"worry.","sentiment":"neutral","sentiment_score":0.14124806225299835},{"word":"the","start":344.345,"end":344.585,"confidence":1.0,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.09142863750457764},{"word":"the","start":344.585,"end":344.905,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0873650312423706},{"word":"one","start":344.905,"end":345.145,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.07952690124511719},{"word":"you","start":345.145,"end":345.305,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0803799033164978},{"word":"mentioned","start":345.305,"end":345.805,"confidence":0.9309082,"punctuated_word":"mentioned,","sentiment":"neutral","sentiment_score":0.06745070964097977},{"word":"last","start":346.025,"end":346.345,"confidence":0.9707031,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.05102992430329323},{"word":"four","start":346.345,"end":346.585,"confidence":0.99902344,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.04237505793571472},{"word":"digit","start":346.585,"end":347.085,"confidence":0.9550781,"punctuated_word":"digit","sentiment":"neutral","sentiment_score":0.05204350501298904},{"word":"last","start":347.305,"end":347.54498,"confidence":0.98095703,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.035300932824611664},{"word":"three","start":347.54498,"end":347.865,"confidence":1.0,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.0404323935508728},{"word":"digits","start":347.865,"end":348.345,"confidence":0.76660156,"punctuated_word":"digits,","sentiment":"neutral","sentiment_score":0.0478091724216938},{"word":"001","start":348.345,"end":349.485,"confidence":0.9971517,"punctuated_word":"001.","sentiment":"neutral","sentiment_score":0.05916264653205872},{"word":"but","start":355.945,"end":356.26498,"confidence":0.98535156,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.05135440081357956},{"word":"you","start":356.26498,"end":356.505,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1164260134100914},{"word":"never","start":356.505,"end":356.82498,"confidence":0.99902344,"punctuated_word":"never","sentiment":"neutral","sentiment_score":-0.07893531024456024},{"word":"set","start":356.82498,"end":357.145,"confidence":0.9902344,"punctuated_word":"set","sentiment":"neutral","sentiment_score":-0.034788649529218674},{"word":"up","start":357.145,"end":357.465,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.04746434465050697},{"word":"any","start":357.465,"end":357.865,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.07767113298177719},{"word":"automatic","start":357.865,"end":358.365,"confidence":1.0,"punctuated_word":"automatic","sentiment":"neutral","sentiment_score":-0.0435439869761467},{"word":"thing","start":360.31,"end":360.81,"confidence":0.99121094,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.06397634744644165},{"word":"through","start":360.87,"end":361.11,"confidence":0.99609375,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.07123908400535583},{"word":"your","start":361.11,"end":361.35,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.09088559448719025},{"word":"bpay","start":361.35,"end":361.85,"confidence":0.88513184,"punctuated_word":"BPAY?","sentiment":"neutral","sentiment_score":-0.05761435627937317},{"word":"no","start":364.47,"end":364.97,"confidence":0.7495117,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1831681877374649},{"word":"oh","start":368.47,"end":368.71,"confidence":0.7949219,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.010527681559324265},{"word":"okay","start":368.71,"end":369.21,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.07185038924217224},{"word":"yeah","start":370.31,"end":370.63,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1138092428445816},{"word":"that's","start":370.63,"end":370.87,"confidence":1.0,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.38500282168388367},{"word":"perfect","start":370.87,"end":371.27,"confidence":0.9506836,"punctuated_word":"perfect.","sentiment":"positive","sentiment_score":0.37527966499328613},{"word":"because","start":371.27,"end":371.59,"confidence":0.99609375,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.049110956490039825},{"word":"i'm","start":371.59,"end":371.83,"confidence":0.87280273,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.047843120992183685},{"word":"thinking","start":371.83,"end":372.33,"confidence":0.99902344,"punctuated_word":"thinking","sentiment":"neutral","sentiment_score":0.019154947251081467},{"word":"maybe","start":372.38998,"end":372.71,"confidence":0.9560547,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.02568282186985016},{"word":"you","start":372.71,"end":372.94998,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.009189687669277191},{"word":"set","start":372.94998,"end":373.19,"confidence":0.99609375,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.017296869307756424},{"word":"up","start":373.19,"end":373.69,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.03380967304110527},{"word":"an","start":373.75,"end":373.83,"confidence":0.89501953,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.020972255617380146},{"word":"automatic","start":373.83,"end":374.33,"confidence":0.99902344,"punctuated_word":"automatic","sentiment":"neutral","sentiment_score":0.047976527363061905},{"word":"one","start":374.895,"end":375.135,"confidence":0.9902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.023840568959712986},{"word":"to","start":375.135,"end":375.375,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03501249849796295},{"word":"your","start":375.375,"end":375.535,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.02522428333759308},{"word":"bpa","start":375.535,"end":375.855,"confidence":0.66625977,"punctuated_word":"BPA","sentiment":"neutral","sentiment_score":0.03701413795351982},{"word":"and","start":375.855,"end":376.01498,"confidence":0.48217773,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.021998900920152664},{"word":"then","start":376.01498,"end":376.175,"confidence":0.9980469,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.04248066619038582},{"word":"you","start":376.175,"end":376.335,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.014689788222312927},{"word":"already","start":376.335,"end":376.655,"confidence":0.98828125,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.05119971185922623},{"word":"set","start":376.655,"end":376.975,"confidence":0.9892578,"punctuated_word":"set","sentiment":"neutral","sentiment_score":-0.0000822804868221283},{"word":"up","start":376.975,"end":377.135,"confidence":0.9614258,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.015648871660232544},{"word":"one","start":377.135,"end":377.295,"confidence":0.9667969,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.014936789870262146},{"word":"on","start":377.295,"end":377.375,"confidence":0.97314453,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.019605517387390137},{"word":"here","start":377.375,"end":377.875,"confidence":0.83691406,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.01467263326048851},{"word":"so","start":378.255,"end":378.755,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.02355748787522316},{"word":"you","start":378.895,"end":379.135,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04355572536587715},{"word":"might","start":379.135,"end":379.455,"confidence":1.0,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.0732952281832695},{"word":"charge","start":379.455,"end":379.955,"confidence":0.99902344,"punctuated_word":"charge","sentiment":"neutral","sentiment_score":-0.020430028438568115},{"word":"double","start":380.01498,"end":380.415,"confidence":0.9345703,"punctuated_word":"double,","sentiment":"neutral","sentiment_score":-0.0371105819940567},{"word":"but","start":380.415,"end":380.895,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.04924257844686508},{"word":"don't","start":380.895,"end":381.135,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.0971752256155014},{"word":"set","start":381.135,"end":381.375,"confidence":0.99609375,"punctuated_word":"set","sentiment":"neutral","sentiment_score":-0.10348105430603027},{"word":"up","start":381.375,"end":381.875,"confidence":0.9135742,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.08430656045675278},{"word":"anything","start":382.01498,"end":382.51498,"confidence":0.4230957,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.0660821795463562},{"word":"to","start":382.975,"end":383.135,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13323557376861572},{"word":"your","start":383.135,"end":383.375,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0916539579629898},{"word":"bpa","start":383.375,"end":383.775,"confidence":0.96435547,"punctuated_word":"BPA.","sentiment":"neutral","sentiment_score":-0.05323734134435654},{"word":"it's","start":383.775,"end":384.01498,"confidence":0.9995117,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.026477418839931488},{"word":"already","start":384.01498,"end":384.495,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.072696253657341},{"word":"been","start":384.495,"end":384.735,"confidence":0.99902344,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.03977508842945099},{"word":"set","start":384.735,"end":384.975,"confidence":0.9921875,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.01655185967683792},{"word":"up","start":384.975,"end":385.475,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.03563544526696205},{"word":"on","start":386.415,"end":386.575,"confidence":0.9589844,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.09588027000427246},{"word":"our","start":386.575,"end":387.075,"confidence":0.9980469,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.14370964467525482},{"word":"crm","start":387.78,"end":388.28,"confidence":0.83772784,"punctuated_word":"CRM.","sentiment":"neutral","sentiment_score":0.13602742552757263},{"word":"and","start":388.5,"end":388.82,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.1285846084356308},{"word":"also","start":388.82,"end":389.32,"confidence":0.5324707,"punctuated_word":"also,","sentiment":"neutral","sentiment_score":0.1430628001689911},{"word":"the","start":390.5,"end":390.82,"confidence":0.95947266,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.23856645822525024},{"word":"agreement","start":390.82,"end":391.32,"confidence":0.99902344,"punctuated_word":"agreement","sentiment":"neutral","sentiment_score":0.1941066533327103},{"word":"reference","start":391.7,"end":392.18002,"confidence":0.97802734,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":0.23074261844158173},{"word":"that","start":392.18002,"end":392.34,"confidence":0.9941406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.26884520053863525},{"word":"is","start":392.34,"end":392.58002,"confidence":0.54785156,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.27121785283088684},{"word":"successfully","start":392.58002,"end":393.08002,"confidence":0.9980469,"punctuated_word":"successfully","sentiment":"positive","sentiment_score":0.3892209529876709},{"word":"set","start":393.30002,"end":393.54,"confidence":0.94921875,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.3159102499485016},{"word":"up","start":393.54,"end":393.62,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.30853271484375},{"word":"has","start":393.62,"end":393.86002,"confidence":0.9863281,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.2724000811576843},{"word":"been","start":393.86002,"end":394.02002,"confidence":1.0,"punctuated_word":"been","sentiment":"positive","sentiment_score":0.3444878160953522},{"word":"sent","start":394.02002,"end":394.34,"confidence":0.99121094,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.2912161648273468},{"word":"as","start":394.34,"end":394.42,"confidence":0.9970703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.257177472114563},{"word":"well","start":394.42,"end":394.92,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.2327475398778915},{"word":"through","start":395.22,"end":395.46002,"confidence":0.99609375,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.2212856560945511},{"word":"your","start":395.46002,"end":395.78,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.23490414023399353},{"word":"email","start":395.78,"end":396.28,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.21361319720745087},{"word":"last","start":396.58002,"end":396.9,"confidence":0.9838867,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.1148572638630867},{"word":"may","start":396.9,"end":397.35,"confidence":0.9908447,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.1238381639122963},{"word":"18","start":397.35,"end":397.80002,"confidence":0.9908447,"punctuated_word":"18.","sentiment":"neutral","sentiment_score":0.13388079404830933},{"word":"and","start":398.82,"end":399.06,"confidence":0.9941406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.16825658082962036},{"word":"then","start":399.06,"end":399.30002,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.1992680132389069},{"word":"if","start":399.30002,"end":399.54,"confidence":0.9838867,"punctuated_word":"if","sentiment":"positive","sentiment_score":0.40505337715148926},{"word":"there's","start":399.54,"end":399.86002,"confidence":0.9970703,"punctuated_word":"there's","sentiment":"positive","sentiment_score":0.3560516834259033},{"word":"any","start":399.86002,"end":400.18,"confidence":1.0,"punctuated_word":"any","sentiment":"positive","sentiment_score":0.33501410484313965},{"word":"problem","start":400.18,"end":400.68,"confidence":1.0,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":0.3064606487751007},{"word":"about","start":400.74002,"end":401.06,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.23690786957740784},{"word":"the","start":401.06,"end":401.22,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2818997800350189},{"word":"payment","start":401.22,"end":401.7,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.20999109745025635},{"word":"method","start":401.7,"end":402.18,"confidence":0.9975586,"punctuated_word":"method,","sentiment":"neutral","sentiment_score":0.3069866895675659},{"word":"we","start":402.18,"end":402.34,"confidence":1.0,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.4249487221240998},{"word":"will","start":402.34,"end":402.58002,"confidence":1.0,"punctuated_word":"will","sentiment":"positive","sentiment_score":0.46016398072242737},{"word":"reach","start":402.58002,"end":402.82,"confidence":1.0,"punctuated_word":"reach","sentiment":"positive","sentiment_score":0.4888482689857483},{"word":"out","start":402.82,"end":403.035,"confidence":1.0,"punctuated_word":"out","sentiment":"positive","sentiment_score":0.37657445669174194},{"word":"to","start":405.195,"end":405.315,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6425857543945312},{"word":"you","start":405.315,"end":405.435,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4070940613746643},{"word":"as","start":405.435,"end":405.55502,"confidence":1.0,"punctuated_word":"as","sentiment":"positive","sentiment_score":0.44830521941185},{"word":"well","start":405.55502,"end":405.67502,"confidence":0.9995117,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.4072876572608948},{"word":"okay","start":405.67502,"end":406.17502,"confidence":0.9650879,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.2728721499443054},{"word":"you're","start":406.315,"end":406.635,"confidence":0.97387695,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.44674474000930786},{"word":"welcome","start":406.635,"end":407.135,"confidence":1.0,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.5278480648994446},{"word":"anything","start":407.355,"end":407.855,"confidence":1.0,"punctuated_word":"Anything","sentiment":"positive","sentiment_score":0.37214022874832153},{"word":"else","start":407.915,"end":408.315,"confidence":1.0,"punctuated_word":"else","sentiment":"positive","sentiment_score":0.4074127972126007},{"word":"that","start":408.315,"end":408.475,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.30309632420539856},{"word":"i","start":408.475,"end":408.555,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.29030293226242065},{"word":"may","start":408.555,"end":408.795,"confidence":0.99902344,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.38661789894104},{"word":"help","start":408.795,"end":409.035,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.35353976488113403},{"word":"you","start":409.035,"end":409.195,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.30985724925994873},{"word":"today","start":409.195,"end":409.695,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.2767448425292969},{"word":"okay","start":411.675,"end":412.155,"confidence":0.98706055,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05266430228948593},{"word":"thank","start":412.155,"end":412.395,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8813208937644958},{"word":"you","start":412.395,"end":412.635,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.9299692511558532},{"word":"so","start":412.635,"end":412.875,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.9005300998687744},{"word":"much","start":412.875,"end":413.115,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.936548113822937},{"word":"for","start":413.115,"end":413.355,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.915136992931366},{"word":"your","start":413.355,"end":413.595,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.92108154296875},{"word":"call","start":413.595,"end":413.915,"confidence":0.9448242,"punctuated_word":"call,","sentiment":"positive","sentiment_score":0.8814432621002197},{"word":"and","start":413.915,"end":414.155,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.8489677906036377},{"word":"have","start":414.155,"end":414.315,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.8342801332473755},{"word":"a","start":414.315,"end":414.475,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.8639348149299622},{"word":"good","start":414.475,"end":414.715,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.8215027451515198},{"word":"one","start":414.715,"end":414.95502,"confidence":0.99853516,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.7766395211219788},{"word":"be","start":414.95502,"end":415.195,"confidence":1.0,"punctuated_word":"Be","sentiment":"positive","sentiment_score":0.5570744276046753},{"word":"safe","start":415.195,"end":415.595,"confidence":1.0,"punctuated_word":"safe","sentiment":"positive","sentiment_score":0.4640566110610962},{"word":"always","start":415.595,"end":416.095,"confidence":0.97680664,"punctuated_word":"always.","sentiment":"positive","sentiment_score":0.6220880746841431},{"word":"bye","start":416.90686,"end":417.14688,"confidence":0.9633789,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.2545897364616394},{"word":"bye","start":417.14688,"end":417.64688,"confidence":0.99658203,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":-0.08576123416423798}],"paragraphs":{"transcript":"\nHi. Good morning. Thank you so much for calling Airtel accounts. How may I help you today? Oh, sure.\n\nThank you so much for your call today. I would love to assist you. May I have your phone number, please? Mhmm. Thank you so much.\n\nAnd may I have your full name? Thank you, Denise. Give me a moment. Let me just pull out your account here. Okay?\n\nThank you. Thanks so much for patiently waiting. Please confirm which one you would like to use. Is it a bank account or a card? Okay.\n\nPerfect. Thank you. Let me just set it up for you here. Okay. What is the BSB number?\n\nMhmm. Okay. Thank you. Let me just check something here. Okay.\n\nPayment. Oh, I'm showing here that the direct debit using this bank account ends in 001 has been set up already on the account. So, technically, it your current invoice for the Internet service will be processed automatically using your bank account. Mhmm. Mhmm.\n\nSure thing. Mhmm. Oh, when did you receive that one? Mm-mm. Or just provide me the the invoice number so I can let me check this for you here.\n\nMm-mm. Okay. Thank you. Oh, yes. Got it now.\n\nSo, basically, just for your reference, even though you have, like, a setup payment, automatic payment, direct debit, every first of each month, you still receive an invoice just for your reference. However, if you are aware that you already have a automatic payment or direct debit payment method set up on the account, you don't need to do anything on your end. You don't need to do manual payment on your end. Just ensure that the finances or funds are available to your payment method between the fifth until the tenth of each month. So once our back end accounts will be processing the payment, it will go through.\n\nBut I could see on here that your July July invoice has been paid. So nothing for the $59.46. That's the invoice you got. You wanna repeat that? Okay.\n\nI see. I see. Alright. The reason why. But if, for example, if you did not process your payment via BPAY yesterday, it will automatically be processed between the fifth till the tenth using your bank account that you set up through this.\n\nHowever, since it's already zero balance, we won't process anything this month. We'll proceed next month onwards. Yeah. It's already set up. Nothing to worry.\n\nThe the one you mentioned, last four digit last three digits, 001. But you never set up any automatic thing through your BPAY? No. Oh, okay. Yeah.\n\nThat's perfect. Because I'm thinking maybe you set up an automatic one to your BPA and then you already set up one on here. So you might charge double, but don't set up anything to your BPA. It's already been set up on our CRM. And also, the agreement reference that is successfully set up has been sent as well through your email last May 18.\n\nAnd then if there's any problem about the payment method, we will reach out to you as well. Okay? You're welcome. Anything else that I may help you today? Okay.\n\nThank you so much for your call, and have a good one. Be safe always. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"positive","sentiment_score":0.35290130972862244},{"text":"Good morning.","start":0.39999998,"end":1.12,"sentiment":"positive","sentiment_score":0.6014437973499298},{"text":"Thank you so much for calling Airtel accounts.","start":1.12,"end":3.3,"sentiment":"positive","sentiment_score":0.7459278330206871},{"text":"How may I help you today?","start":3.52,"end":4.9,"sentiment":"positive","sentiment_score":0.6531200508276621},{"text":"Oh, sure.","start":11.12,"end":11.92,"sentiment":"neutral","sentiment_score":0.30036699771881104}],"sentiment":"positive","sentiment_score":0.633824519420925,"num_words":19,"start":0.16,"end":11.92},{"sentences":[{"text":"Thank you so much for your call today.","start":11.92,"end":14.575,"sentiment":"positive","sentiment_score":0.7038468047976494},{"text":"I would love to assist you.","start":14.575,"end":15.855,"sentiment":"positive","sentiment_score":0.6854609251022339},{"text":"May I have your phone number, please?","start":15.855,"end":18.435,"sentiment":"neutral","sentiment_score":0.20852082116263254},{"text":"Mhmm.","start":24.335,"end":24.835,"sentiment":"neutral","sentiment_score":0.026292327791452408},{"text":"Thank you so much.","start":27.98,"end":29.34,"sentiment":"positive","sentiment_score":0.42213936150074005}],"sentiment":"positive","sentiment_score":0.49684751965105534,"num_words":26,"start":11.92,"end":29.34},{"sentences":[{"text":"And may I have your full name?","start":29.34,"end":31.12,"sentiment":"neutral","sentiment_score":0.10822821408510208},{"text":"Thank you, Denise.","start":33.58,"end":34.72,"sentiment":"positive","sentiment_score":0.3763132691383362},{"text":"Give me a moment.","start":35.02,"end":35.82,"sentiment":"neutral","sentiment_score":0.20910752937197685},{"text":"Let me just pull out your account here.","start":35.82,"end":37.5,"sentiment":"neutral","sentiment_score":0.12361990101635456},{"text":"Okay?","start":37.5,"end":38.0,"sentiment":"neutral","sentiment_score":0.11267508566379549}],"sentiment":"neutral","sentiment_score":0.16628703118666358,"num_words":23,"start":29.34,"end":38.0},{"sentences":[{"text":"Thank you.","start":39.18,"end":39.92,"sentiment":"neutral","sentiment_score":0.3285582661628723},{"text":"Thanks so much for patiently waiting.","start":84.950005,"end":87.05,"sentiment":"positive","sentiment_score":0.5249995589256287},{"text":"Please confirm which one you would like to use.","start":87.75,"end":93.850006,"sentiment":"neutral","sentiment_score":0.10371358361509112},{"text":"Is it a bank account or a card?","start":93.990005,"end":96.33,"sentiment":"neutral","sentiment_score":0.038123196689412},{"text":"Okay.","start":98.825,"end":99.305,"sentiment":"neutral","sentiment_score":0.23606491088867188}],"sentiment":"neutral","sentiment_score":0.20313794703151172,"num_words":26,"start":39.18,"end":99.305},{"sentences":[{"text":"Perfect.","start":99.305,"end":99.805,"sentiment":"positive","sentiment_score":0.47031643986701965},{"text":"Thank you.","start":99.945,"end":100.765,"sentiment":"positive","sentiment_score":0.4721737951040268},{"text":"Let me just set it up for you here.","start":100.825,"end":103.485,"sentiment":"neutral","sentiment_score":0.2539722803566191},{"text":"Okay.","start":107.784996,"end":108.284996,"sentiment":"neutral","sentiment_score":0.0548676997423172},{"text":"What is the BSB number?","start":110.36,"end":112.06,"sentiment":"neutral","sentiment_score":0.027330054715275765}],"sentiment":"neutral","sentiment_score":0.21621847370018563,"num_words":18,"start":99.305,"end":112.06},{"sentences":[{"text":"Mhmm.","start":115.479996,"end":115.979996,"sentiment":"neutral","sentiment_score":0.008699864149093628},{"text":"Okay.","start":118.28,"end":118.759995,"sentiment":"neutral","sentiment_score":0.057435132563114166},{"text":"Thank you.","start":118.759995,"end":119.58,"sentiment":"neutral","sentiment_score":0.17527971416711807},{"text":"Let me just check something here.","start":119.64,"end":121.82,"sentiment":"neutral","sentiment_score":0.08370853960514069},{"text":"Okay.","start":128.935,"end":129.435,"sentiment":"neutral","sentiment_score":0.02428247034549713}],"sentiment":"neutral","sentiment_score":0.08574801209298047,"num_words":11,"start":115.479996,"end":129.435},{"sentences":[{"text":"Payment.","start":131.975,"end":132.475,"sentiment":"neutral","sentiment_score":0.014724844135344028},{"text":"Oh, I'm showing here that the direct debit using this bank account ends in 001 has been set up already on the account.","start":135.42,"end":145.84,"sentiment":"neutral","sentiment_score":0.01724841659281241},{"text":"So, technically, it your current invoice for the Internet service will be processed automatically using your bank account.","start":146.21999,"end":156.10501,"sentiment":"neutral","sentiment_score":0.043720364881058536},{"text":"Mhmm.","start":159.765,"end":160.265,"sentiment":"neutral","sentiment_score":-0.16403710842132568},{"text":"Mhmm.","start":164.11,"end":164.61,"sentiment":"neutral","sentiment_score":-0.1024102047085762}],"sentiment":"neutral","sentiment_score":0.02118085637498139,"num_words":44,"start":131.975,"end":164.61},{"sentences":[{"text":"Sure thing.","start":176.67,"end":177.48999,"sentiment":"neutral","sentiment_score":-0.2856451943516731},{"text":"Mhmm.","start":202.6,"end":203.1,"sentiment":"neutral","sentiment_score":-0.0025764484889805317},{"text":"Oh, when did you receive that one?","start":204.2,"end":208.3,"sentiment":"neutral","sentiment_score":-0.020153531804680824},{"text":"Mm-mm.","start":208.335,"end":208.835,"sentiment":"neutral","sentiment_score":-0.00045641252654604614},{"text":"Or just provide me the the invoice number so I can let me check this for you here.","start":214.41501,"end":221.155,"sentiment":"neutral","sentiment_score":0.003005941915843222}],"sentiment":"neutral","sentiment_score":-0.02280313854711933,"num_words":29,"start":176.67,"end":221.155},{"sentences":[{"text":"Mm-mm.","start":222.42,"end":222.92,"sentiment":"neutral","sentiment_score":0.04765191301703453},{"text":"Okay.","start":236.26,"end":236.76,"sentiment":"neutral","sentiment_score":0.2101469933986664},{"text":"Thank you.","start":236.9,"end":237.72,"sentiment":"positive","sentiment_score":0.4504784494638443},{"text":"Oh, yes.","start":244.925,"end":245.82501,"sentiment":"neutral","sentiment_score":0.2734951376914978},{"text":"Got it now.","start":245.96501,"end":246.945,"sentiment":"neutral","sentiment_score":0.26248660186926526}],"sentiment":"neutral","sentiment_score":0.2770228762593534,"num_words":9,"start":222.42,"end":246.945},{"sentences":[{"text":"So, basically, just for your reference, even though you have, like, a setup payment, automatic payment, direct debit, every first of each month, you still receive an invoice just for your reference.","start":247.085,"end":262.87,"sentiment":"neutral","sentiment_score":0.26463583018630743},{"text":"However, if you are aware that you already have a automatic payment or direct debit payment method set up on the account, you don't need to do anything on your end.","start":263.41,"end":273.605,"sentiment":"neutral","sentiment_score":0.2472366058538037},{"text":"You don't need to do manual payment on your end.","start":273.605,"end":276.825,"sentiment":"neutral","sentiment_score":0.14977870583534242},{"text":"Just ensure that the finances or funds are available to your payment method between the fifth until the tenth of each month.","start":277.00998,"end":284.63,"sentiment":"neutral","sentiment_score":0.20311184125867757},{"text":"So once our back end accounts will be processing the payment, it will go through.","start":284.77,"end":290.63,"sentiment":"neutral","sentiment_score":0.23087137937545776}],"sentiment":"neutral","sentiment_score":0.23238181458278137,"num_words":110,"start":247.085,"end":290.63},{"sentences":[{"text":"But I could see on here that your July July invoice has been paid.","start":290.88498,"end":296.82498,"sentiment":"neutral","sentiment_score":0.18001265398093633},{"text":"So nothing for the $59.46.","start":297.685,"end":301.225,"sentiment":"neutral","sentiment_score":-0.11576749235391617},{"text":"That's the invoice you got.","start":301.685,"end":304.025,"sentiment":"neutral","sentiment_score":-0.09508678168058396},{"text":"You wanna repeat that?","start":307.87,"end":309.47,"sentiment":"neutral","sentiment_score":-0.11398967169225216},{"text":"Okay.","start":309.47,"end":309.97,"sentiment":"neutral","sentiment_score":-0.049225423485040665}],"sentiment":"neutral","sentiment_score":0.033128333631260644,"num_words":29,"start":290.88498,"end":309.97},{"sentences":[{"text":"I see.","start":316.03,"end":316.66998,"sentiment":"neutral","sentiment_score":-0.27217090874910355},{"text":"I see.","start":316.66998,"end":317.22998,"sentiment":"neutral","sentiment_score":-0.0748070701956749},{"text":"Alright.","start":317.22998,"end":317.55,"sentiment":"neutral","sentiment_score":-0.007687715347856283},{"text":"The reason why.","start":317.55,"end":318.27,"sentiment":"neutral","sentiment_score":-0.026316216215491295},{"text":"But if, for example, if you did not process your payment via BPAY yesterday, it will automatically be processed between the fifth till the tenth using your bank account that you set up through this.","start":318.27,"end":332.24002,"sentiment":"neutral","sentiment_score":-0.04730198436549732}],"sentiment":"neutral","sentiment_score":-0.05665492499247193,"num_words":43,"start":316.03,"end":332.24002},{"sentences":[{"text":"However, since it's already zero balance, we won't process anything this month.","start":332.24002,"end":337.52002,"sentiment":"neutral","sentiment_score":-0.2950289237002532},{"text":"We'll proceed next month onwards.","start":337.52002,"end":339.38,"sentiment":"neutral","sentiment_score":-0.05569543316960335},{"text":"Yeah.","start":341.36002,"end":341.68002,"sentiment":"neutral","sentiment_score":0.06485211849212646},{"text":"It's already set up.","start":341.68002,"end":343.12003,"sentiment":"neutral","sentiment_score":0.18561016768217087},{"text":"Nothing to worry.","start":343.12003,"end":344.025,"sentiment":"neutral","sentiment_score":0.14449163526296616}],"sentiment":"neutral","sentiment_score":-0.10312226220965386,"num_words":25,"start":332.24002,"end":344.025},{"sentences":[{"text":"The the one you mentioned, last four digit last three digits, 001.","start":344.345,"end":349.485,"sentiment":"neutral","sentiment_score":0.06119206796089808},{"text":"But you never set up any automatic thing through your BPAY?","start":355.945,"end":361.85,"sentiment":"neutral","sentiment_score":-0.06671811098402197},{"text":"No.","start":364.47,"end":364.97,"sentiment":"neutral","sentiment_score":-0.1831681877374649},{"text":"Oh, okay.","start":368.47,"end":369.21,"sentiment":"neutral","sentiment_score":0.03066135384142399},{"text":"Yeah.","start":370.31,"end":370.63,"sentiment":"neutral","sentiment_score":0.1138092428445816}],"sentiment":"neutral","sentiment_score":-0.00028261638901851794,"num_words":27,"start":344.345,"end":370.63},{"sentences":[{"text":"That's perfect.","start":370.63,"end":371.27,"sentiment":"positive","sentiment_score":0.3801412433385849},{"text":"Because I'm thinking maybe you set up an automatic one to your BPA and then you already set up one on here.","start":371.27,"end":377.875,"sentiment":"neutral","sentiment_score":0.026694497601552444},{"text":"So you might charge double, but don't set up anything to your BPA.","start":378.255,"end":383.775,"sentiment":"neutral","sentiment_score":-0.06741257871572788},{"text":"It's already been set up on our CRM.","start":383.775,"end":388.28,"sentiment":"neutral","sentiment_score":0.07084417575970292},{"text":"And also, the agreement reference that is successfully set up has been sent as well through your email last May 18.","start":388.5,"end":397.80002,"sentiment":"neutral","sentiment_score":0.23472373329457782}],"sentiment":"neutral","sentiment_score":0.09041135933137301,"num_words":66,"start":370.63,"end":397.80002},{"sentences":[{"text":"And then if there's any problem about the payment method, we will reach out to you as well.","start":398.82,"end":405.67502,"sentiment":"positive","sentiment_score":0.35898322032557595},{"text":"Okay?","start":405.67502,"end":406.17502,"sentiment":"neutral","sentiment_score":0.2728721499443054},{"text":"You're welcome.","start":406.315,"end":407.135,"sentiment":"positive","sentiment_score":0.4872964024543762},{"text":"Anything else that I may help you today?","start":407.355,"end":409.695,"sentiment":"positive","sentiment_score":0.33746400475502014},{"text":"Okay.","start":411.675,"end":412.155,"sentiment":"neutral","sentiment_score":0.05266430228948593}],"sentiment":"positive","sentiment_score":0.3487179753681024,"num_words":30,"start":398.82,"end":412.155},{"sentences":[{"text":"Thank you so much for your call, and have a good one.","start":412.155,"end":414.95502,"sentiment":"positive","sentiment_score":0.8759462634722391},{"text":"Be safe always.","start":414.95502,"end":416.095,"sentiment":"positive","sentiment_score":0.5477397044499716},{"text":"Bye bye.","start":416.90686,"end":417.64688,"sentiment":"neutral","sentiment_score":0.08441425114870071}],"sentiment":"positive","sentiment_score":0.7249060457243639,"num_words":17,"start":412.155,"end":417.64688}]}}]},{"alternatives":[{"transcript":"Yeah. Hi. I'm wanting to set up a direct debit for my Internet service. 041796 971 two. Denise Walker. K. It's bank account. 124 001. Yep. Right. Okay. Well, I got an email the other day saying that I haven't paid hang on. Let me let me find it. I paid but I paid by BPAY yesterday. I think it was yesterday. Just give me a second. Oh god. I have can't find it. Anyway, it said that I haven't paid $59. Because I thought I had already set it up. So I don't know why why I'm getting that that I haven't paid. Oh, here it is. I found it. Okay. $59.46. Right? And it was saying that this this email? Oh, where's the bloody date? Oh, hang on. Wait a minute. Alright. Invoice number is 202601003081. Alright. Yes. Because I because I manual I manually paid that. So I've I've I've so if it's I manually did that because I thought the email that I got, which I can't find the bloody Alright. Yeah. Because because when I set it all up, I thought I thought that was coming out automatically. No. I I went I got the invoice. I looked at the b pay, and I just automatically put it in yesterday. So I'll have to go. Alright. Okay. Thank okay. Thank you.","confidence":0.9921875,"words":[{"word":"yeah","start":5.3599997,"end":5.6,"confidence":0.7438965,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1361033022403717},{"word":"hi","start":5.6,"end":5.92,"confidence":0.8510742,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.07798507809638977},{"word":"i'm","start":5.92,"end":6.0,"confidence":0.9851074,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.04241024702787399},{"word":"wanting","start":6.0,"end":6.3999996,"confidence":0.94970703,"punctuated_word":"wanting","sentiment":"neutral","sentiment_score":0.053713686764240265},{"word":"to","start":6.3999996,"end":6.8799996,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07233876734972},{"word":"set","start":6.8799996,"end":7.12,"confidence":0.7895508,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.0962403044104576},{"word":"up","start":7.12,"end":7.2799997,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.10062530636787416},{"word":"a","start":7.2799997,"end":7.44,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.11445475369691847},{"word":"direct","start":7.44,"end":7.9199996,"confidence":0.9902344,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":0.142150416970253},{"word":"debit","start":7.9199996,"end":8.4,"confidence":0.99902344,"punctuated_word":"debit","sentiment":"neutral","sentiment_score":0.10970480740070344},{"word":"for","start":8.4,"end":8.559999,"confidence":0.94140625,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.10633325576782228},{"word":"my","start":8.559999,"end":9.059999,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.125967875123024},{"word":"internet","start":9.28,"end":9.78,"confidence":0.8095703,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.13863325119018555},{"word":"service","start":9.84,"end":10.34,"confidence":0.99658203,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":0.09935913234949112},{"word":"041796","start":19.225,"end":24.345001,"confidence":0.9777832,"punctuated_word":"041796","sentiment":"neutral","sentiment_score":0.02560284733772278},{"word":"971","start":24.345001,"end":26.3,"confidence":1.0,"punctuated_word":"971","sentiment":"neutral","sentiment_score":0.03434358537197113},{"word":"two","start":28.72,"end":29.22,"confidence":0.99853516,"punctuated_word":"two.","sentiment":"positive","sentiment_score":0.4102975130081177},{"word":"denise","start":31.64,"end":32.14,"confidence":0.8647461,"punctuated_word":"Denise","sentiment":"neutral","sentiment_score":0.0485026016831398},{"word":"walker","start":32.36,"end":32.86,"confidence":0.93310547,"punctuated_word":"Walker.","sentiment":"neutral","sentiment_score":0.0755908265709877},{"word":"k","start":38.2,"end":38.7,"confidence":0.67004395,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.08093583583831787},{"word":"it's","start":97.095,"end":97.335,"confidence":0.7376709,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.013116545975208282},{"word":"bank","start":97.335,"end":97.655,"confidence":0.95410156,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":0.029448332265019417},{"word":"account","start":97.655,"end":98.155,"confidence":0.9946289,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.04754539579153061},{"word":"124","start":113.630005,"end":114.770004,"confidence":0.8697917,"punctuated_word":"124","sentiment":"neutral","sentiment_score":0.0063491687178611755},{"word":"001","start":116.43,"end":117.73,"confidence":0.8589681,"punctuated_word":"001.","sentiment":"neutral","sentiment_score":0.012770111672580242},{"word":"yep","start":141.22,"end":141.72,"confidence":0.8269043,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.02191139385104179},{"word":"right","start":144.58,"end":145.08,"confidence":0.8876953,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.03698623925447464},{"word":"okay","start":156.555,"end":156.875,"confidence":0.7753906,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04739971086382866},{"word":"well","start":156.875,"end":157.11499,"confidence":0.9885254,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.1659521460533142},{"word":"i","start":157.11499,"end":157.275,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.23181289434432983},{"word":"got","start":157.275,"end":157.435,"confidence":0.99121094,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.30101099610328674},{"word":"an","start":157.435,"end":157.67499,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.308988094329834},{"word":"email","start":157.67499,"end":158.075,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.31808003783226013},{"word":"the","start":158.075,"end":158.155,"confidence":0.97509766,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.28824111819267273},{"word":"other","start":158.155,"end":158.47499,"confidence":0.99902344,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.29443520307540894},{"word":"day","start":158.47499,"end":158.875,"confidence":0.99902344,"punctuated_word":"day","sentiment":"neutral","sentiment_score":-0.2474680244922638},{"word":"saying","start":158.875,"end":159.11499,"confidence":0.9589844,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.32846298813819885},{"word":"that","start":159.11499,"end":159.275,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.30588191747665405},{"word":"i","start":159.275,"end":159.435,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2840987741947174},{"word":"haven't","start":159.435,"end":159.915,"confidence":0.9707031,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.24761898815631864},{"word":"paid","start":159.915,"end":160.415,"confidence":1.0,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.20373870432376864},{"word":"hang","start":162.075,"end":162.39499,"confidence":0.98535156,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.23113706707954407},{"word":"on","start":162.39499,"end":162.555,"confidence":0.96875,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.21897438168525696},{"word":"let","start":162.555,"end":162.795,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.13190871477127075},{"word":"me","start":162.795,"end":162.95499,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.11702564358711244},{"word":"let","start":162.95499,"end":163.11499,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.095689058303833},{"word":"me","start":163.11499,"end":163.355,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.12452127039432526},{"word":"find","start":163.355,"end":163.59499,"confidence":0.9970703,"punctuated_word":"find","sentiment":"neutral","sentiment_score":-0.16200435161590576},{"word":"it","start":163.59499,"end":163.83499,"confidence":0.9848633,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.12321314215660097},{"word":"i","start":163.83499,"end":164.075,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1551094800233841},{"word":"paid","start":164.075,"end":164.52,"confidence":0.7871094,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.1304071545600891},{"word":"but","start":164.76001,"end":165.0,"confidence":0.34204102,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.12911440432071686},{"word":"i","start":165.0,"end":165.24,"confidence":0.7998047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1756192296743393},{"word":"paid","start":165.24,"end":165.56,"confidence":0.9951172,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.14556068181991577},{"word":"by","start":165.56,"end":165.96,"confidence":0.97509766,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.16225981712341309},{"word":"bpay","start":165.96,"end":166.46,"confidence":0.7624512,"punctuated_word":"BPAY","sentiment":"neutral","sentiment_score":-0.141539067029953},{"word":"yesterday","start":166.52,"end":167.02,"confidence":0.9169922,"punctuated_word":"yesterday.","sentiment":"neutral","sentiment_score":-0.15997786819934845},{"word":"i","start":167.24,"end":167.40001,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2422765791416168},{"word":"think","start":167.40001,"end":167.56,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.19437623023986816},{"word":"it","start":167.56,"end":167.72,"confidence":0.9921875,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2309672385454178},{"word":"was","start":167.72,"end":167.88,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.19096530973911283},{"word":"yesterday","start":167.88,"end":168.38,"confidence":0.98095703,"punctuated_word":"yesterday.","sentiment":"neutral","sentiment_score":-0.2004377245903015},{"word":"just","start":171.96,"end":172.2,"confidence":0.6166992,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.17680810391902924},{"word":"give","start":172.2,"end":172.44,"confidence":0.9902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.17335091531276703},{"word":"me","start":172.44,"end":172.52,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.2235495001077652},{"word":"a","start":172.52,"end":172.68001,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.15239183604717255},{"word":"second","start":172.68001,"end":173.18001,"confidence":0.9980469,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":-0.15912076830863953},{"word":"oh","start":176.2,"end":176.44,"confidence":0.9951172,"punctuated_word":"Oh","sentiment":"neutral","sentiment_score":-0.3042469322681427},{"word":"god","start":176.44,"end":176.68001,"confidence":0.7348633,"punctuated_word":"god.","sentiment":"neutral","sentiment_score":-0.32088395953178406},{"word":"i","start":176.68001,"end":176.76001,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.29864001274108887},{"word":"have","start":176.76001,"end":177.0,"confidence":0.5883789,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2711000442504883},{"word":"can't","start":177.08,"end":177.32,"confidence":0.90844727,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.432633638381958},{"word":"find","start":177.32,"end":177.56,"confidence":0.99902344,"punctuated_word":"find","sentiment":"negative","sentiment_score":-0.4844886362552643},{"word":"it","start":177.56,"end":177.855,"confidence":0.99609375,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.14851991832256317},{"word":"anyway","start":178.655,"end":179.055,"confidence":0.99316406,"punctuated_word":"Anyway,","sentiment":"neutral","sentiment_score":-0.1495000422000885},{"word":"it","start":179.055,"end":179.295,"confidence":0.95947266,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2281475216150284},{"word":"said","start":179.295,"end":179.455,"confidence":0.9604492,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.2347366213798523},{"word":"that","start":179.455,"end":179.61499,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.26624730229377747},{"word":"i","start":179.61499,"end":179.775,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3948385417461395},{"word":"haven't","start":179.775,"end":180.015,"confidence":0.875,"punctuated_word":"haven't","sentiment":"negative","sentiment_score":-0.38257670402526855},{"word":"paid","start":180.015,"end":180.495,"confidence":0.99902344,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.33305424451828003},{"word":"$59","start":180.495,"end":181.635,"confidence":0.8824463,"punctuated_word":"$59.","sentiment":"neutral","sentiment_score":-0.2782093286514282},{"word":"because","start":184.25499,"end":184.575,"confidence":0.9770508,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.2897012233734131},{"word":"i","start":184.575,"end":184.735,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4177912175655365},{"word":"thought","start":184.735,"end":185.135,"confidence":0.9970703,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":-0.28825458884239197},{"word":"i","start":185.135,"end":185.295,"confidence":0.9980469,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4145581126213074},{"word":"had","start":185.295,"end":185.53499,"confidence":0.99902344,"punctuated_word":"had","sentiment":"negative","sentiment_score":-0.3836314082145691},{"word":"already","start":185.53499,"end":185.935,"confidence":1.0,"punctuated_word":"already","sentiment":"negative","sentiment_score":-0.3945050239562988},{"word":"set","start":185.935,"end":186.17499,"confidence":0.99316406,"punctuated_word":"set","sentiment":"negative","sentiment_score":-0.4176514148712158},{"word":"it","start":186.17499,"end":186.33499,"confidence":0.9970703,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.4092117249965668},{"word":"up","start":186.33499,"end":186.575,"confidence":0.76293945,"punctuated_word":"up.","sentiment":"negative","sentiment_score":-0.34492456912994385},{"word":"so","start":186.575,"end":186.735,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.311615914106369},{"word":"i","start":186.735,"end":186.89499,"confidence":0.9980469,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.45706677436828613},{"word":"don't","start":186.89499,"end":187.215,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2791149616241455},{"word":"know","start":187.215,"end":187.53499,"confidence":0.9941406,"punctuated_word":"know","sentiment":"negative","sentiment_score":-0.40230444073677063},{"word":"why","start":187.53499,"end":188.03499,"confidence":1.0,"punctuated_word":"why","sentiment":"negative","sentiment_score":-0.449871301651001},{"word":"why","start":188.89499,"end":189.135,"confidence":0.9658203,"punctuated_word":"why","sentiment":"negative","sentiment_score":-0.427884578704834},{"word":"i'm","start":189.135,"end":189.375,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4283367395401001},{"word":"getting","start":189.375,"end":189.775,"confidence":1.0,"punctuated_word":"getting","sentiment":"negative","sentiment_score":-0.5112422704696655},{"word":"that","start":189.775,"end":190.275,"confidence":0.91015625,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.38660746812820435},{"word":"that","start":191.295,"end":191.455,"confidence":0.69677734,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.41226065158843994},{"word":"i","start":191.455,"end":191.61499,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4025131165981293},{"word":"haven't","start":191.61499,"end":192.015,"confidence":0.9995117,"punctuated_word":"haven't","sentiment":"negative","sentiment_score":-0.39912354946136475},{"word":"paid","start":192.015,"end":192.515,"confidence":0.9790039,"punctuated_word":"paid.","sentiment":"negative","sentiment_score":-0.35231196880340576},{"word":"oh","start":194.04001,"end":194.20001,"confidence":0.84399414,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.03999771922826767},{"word":"here","start":194.20001,"end":194.36,"confidence":0.99902344,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.0002531222999095917},{"word":"it","start":194.36,"end":194.44,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.007231585681438446},{"word":"is","start":194.44,"end":194.68001,"confidence":0.9970703,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":0.0114948321133852},{"word":"i","start":194.68001,"end":194.84001,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.023298047482967377},{"word":"found","start":194.84001,"end":195.08,"confidence":0.9614258,"punctuated_word":"found","sentiment":"neutral","sentiment_score":0.03722982108592987},{"word":"it","start":195.08,"end":195.32,"confidence":0.99365234,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.032633908092975616},{"word":"okay","start":195.32,"end":195.82,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.023551935330033302},{"word":"$59.46","start":198.28001,"end":200.70001,"confidence":0.9896973,"punctuated_word":"$59.46.","sentiment":"neutral","sentiment_score":0.017912819981575012},{"word":"right","start":200.76001,"end":201.26001,"confidence":0.9951172,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.0124168386682868},{"word":"and","start":203.40001,"end":203.72,"confidence":0.9790039,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.022536572068929672},{"word":"it","start":203.72,"end":203.88,"confidence":0.9506836,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03769724816083908},{"word":"was","start":203.88,"end":204.04001,"confidence":0.9633789,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.04283368960022926},{"word":"saying","start":204.04001,"end":204.28001,"confidence":0.9902344,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.024001754820346832},{"word":"that","start":204.28001,"end":204.78001,"confidence":0.6772461,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.025153040885925293},{"word":"this","start":209.08499,"end":209.58499,"confidence":0.7211914,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.007661733776330948},{"word":"this","start":209.72499,"end":209.885,"confidence":0.94140625,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.00903152860701084},{"word":"email","start":209.885,"end":210.385,"confidence":0.68395996,"punctuated_word":"email?","sentiment":"neutral","sentiment_score":-0.009383817203342916},{"word":"oh","start":212.28499,"end":212.605,"confidence":0.77197266,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.005997584667056799},{"word":"where's","start":212.605,"end":213.00499,"confidence":0.94506836,"punctuated_word":"where's","sentiment":"neutral","sentiment_score":-0.00029482197714969516},{"word":"the","start":213.00499,"end":213.165,"confidence":0.9086914,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.004857189953327179},{"word":"bloody","start":213.165,"end":213.48499,"confidence":0.9970703,"punctuated_word":"bloody","sentiment":"neutral","sentiment_score":-0.012740000151097776},{"word":"date","start":213.48499,"end":213.98499,"confidence":0.99121094,"punctuated_word":"date?","sentiment":"neutral","sentiment_score":-0.0003746161237359047},{"word":"oh","start":218.92499,"end":219.165,"confidence":0.97143555,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.009326775558292866},{"word":"hang","start":219.165,"end":219.405,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.025047894567251205},{"word":"on","start":219.405,"end":219.64499,"confidence":0.99560547,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.019141167402267456},{"word":"wait","start":219.64499,"end":219.805,"confidence":0.9970703,"punctuated_word":"Wait","sentiment":"neutral","sentiment_score":-0.013788549229502678},{"word":"a","start":219.805,"end":219.885,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.01324850507080555},{"word":"minute","start":219.885,"end":220.385,"confidence":0.9995117,"punctuated_word":"minute.","sentiment":"neutral","sentiment_score":-0.008795825764536858},{"word":"alright","start":222.125,"end":222.625,"confidence":0.9921875,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.056263308972120285},{"word":"invoice","start":225.25,"end":225.65,"confidence":0.99658203,"punctuated_word":"Invoice","sentiment":"neutral","sentiment_score":0.056496761739254},{"word":"number","start":225.65,"end":226.04999,"confidence":0.99902344,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.049119412899017334},{"word":"is","start":226.04999,"end":226.29,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05216839164495468},{"word":"202601003081","start":226.29,"end":235.51,"confidence":0.9980469,"punctuated_word":"202601003081.","sentiment":"neutral","sentiment_score":0.0624406635761261},{"word":"alright","start":297.615,"end":298.115,"confidence":0.77368164,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.06535281240940094},{"word":"yes","start":302.01498,"end":302.41498,"confidence":0.7237549,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.010231062769889832},{"word":"because","start":302.41498,"end":302.735,"confidence":0.95166016,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.05782339721918106},{"word":"i","start":302.735,"end":302.975,"confidence":0.75097656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09853260219097136},{"word":"because","start":302.975,"end":303.375,"confidence":0.80322266,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.09240830689668655},{"word":"i","start":303.375,"end":303.615,"confidence":0.98828125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17417369782924652},{"word":"manual","start":303.615,"end":304.01498,"confidence":0.36694336,"punctuated_word":"manual","sentiment":"neutral","sentiment_score":-0.1795261800289154},{"word":"i","start":304.175,"end":304.41498,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2007782906293869},{"word":"manually","start":304.41498,"end":304.91498,"confidence":0.99902344,"punctuated_word":"manually","sentiment":"neutral","sentiment_score":-0.16708236932754517},{"word":"paid","start":305.055,"end":305.375,"confidence":0.98828125,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.17257730662822723},{"word":"that","start":305.375,"end":305.615,"confidence":0.86694336,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.15588203072547913},{"word":"so","start":305.615,"end":305.775,"confidence":0.95166016,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.10756869614124298},{"word":"i've","start":305.775,"end":306.175,"confidence":0.94311523,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.12401660531759262},{"word":"i've","start":306.175,"end":306.675,"confidence":0.8544922,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.10128067433834076},{"word":"i've","start":307.58,"end":307.62,"confidence":0.75219727,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.08026905357837677},{"word":"so","start":307.66,"end":307.9,"confidence":0.8442383,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.049218714237213135},{"word":"if","start":307.9,"end":308.06,"confidence":0.54248047,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.16204483807086945},{"word":"it's","start":308.06,"end":308.56,"confidence":0.82714844,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.1821785420179367},{"word":"i","start":309.5,"end":309.74,"confidence":0.98535156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13543780148029327},{"word":"manually","start":309.74,"end":310.22,"confidence":0.99902344,"punctuated_word":"manually","sentiment":"neutral","sentiment_score":-0.23410780727863312},{"word":"did","start":310.22,"end":310.46,"confidence":0.99609375,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.13905009627342224},{"word":"that","start":310.46,"end":310.69998,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.13847799599170685},{"word":"because","start":310.69998,"end":311.09998,"confidence":0.6977539,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.15934041142463684},{"word":"i","start":311.09998,"end":311.25998,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18748094141483307},{"word":"thought","start":311.25998,"end":311.75998,"confidence":0.8911133,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":-0.17928670346736908},{"word":"the","start":311.9,"end":312.13998,"confidence":0.90527344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.22707420587539673},{"word":"email","start":312.13998,"end":312.46,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.25591787695884705},{"word":"that","start":312.46,"end":312.62,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2540420591831207},{"word":"i","start":312.62,"end":312.78,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.24364091455936432},{"word":"got","start":312.78,"end":312.94,"confidence":0.7216797,"punctuated_word":"got,","sentiment":"neutral","sentiment_score":-0.2635003924369812},{"word":"which","start":312.94,"end":313.18,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.2666855454444885},{"word":"i","start":313.18,"end":313.34,"confidence":0.9970703,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3619585037231446},{"word":"can't","start":313.34,"end":313.66,"confidence":0.9914551,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.3988502025604248},{"word":"find","start":313.66,"end":313.97998,"confidence":0.99609375,"punctuated_word":"find","sentiment":"negative","sentiment_score":-0.4514829218387604},{"word":"the","start":313.97998,"end":314.13998,"confidence":0.7553711,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4413670599460602},{"word":"bloody","start":314.13998,"end":314.63998,"confidence":0.99902344,"punctuated_word":"bloody","sentiment":"negative","sentiment_score":-0.4982124567031861},{"word":"alright","start":340.27,"end":340.77,"confidence":0.8625488,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.05837240815162659},{"word":"yeah","start":341.55,"end":342.05,"confidence":0.88378906,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09119869768619536},{"word":"because","start":349.115,"end":349.615,"confidence":0.9370117,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.012170355767011642},{"word":"because","start":349.675,"end":350.07498,"confidence":0.5209961,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.001476667821407318},{"word":"when","start":350.07498,"end":350.315,"confidence":0.99609375,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.010730408132076263},{"word":"i","start":350.315,"end":350.395,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.000414188951253891},{"word":"set","start":350.395,"end":350.63498,"confidence":0.96240234,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.01604681834578514},{"word":"it","start":350.63498,"end":350.79498,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.026699386537075043},{"word":"all","start":350.79498,"end":350.955,"confidence":0.9951172,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.02591079473495483},{"word":"up","start":350.955,"end":351.35498,"confidence":0.95703125,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":0.006558621302247047},{"word":"i","start":351.35498,"end":351.51498,"confidence":0.9770508,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01984689384698868},{"word":"thought","start":351.51498,"end":351.835,"confidence":0.7890625,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":-0.019789844751358032},{"word":"i","start":351.835,"end":351.995,"confidence":0.66845703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.019370120018720627},{"word":"thought","start":351.995,"end":352.235,"confidence":0.984375,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":-0.028586169704794884},{"word":"that","start":352.235,"end":352.395,"confidence":0.9951172,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.004938431084156036},{"word":"was","start":352.395,"end":352.63498,"confidence":0.99609375,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.023341532796621323},{"word":"coming","start":352.63498,"end":352.875,"confidence":1.0,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":0.010514304041862488},{"word":"out","start":352.875,"end":353.195,"confidence":0.9892578,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.0076433829963207245},{"word":"automatically","start":353.195,"end":353.695,"confidence":0.9926758,"punctuated_word":"automatically.","sentiment":"neutral","sentiment_score":-0.00305321253836155},{"word":"no","start":363.35498,"end":363.755,"confidence":0.986084,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.18120937049388883},{"word":"i","start":363.755,"end":363.995,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10714707523584366},{"word":"i","start":363.995,"end":364.495,"confidence":0.64941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09599398076534273},{"word":"went","start":364.69,"end":364.81,"confidence":0.45239258,"punctuated_word":"went","sentiment":"neutral","sentiment_score":-0.172032430768013},{"word":"i","start":364.93,"end":365.01,"confidence":0.92089844,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1735324263572693},{"word":"got","start":365.01,"end":365.25,"confidence":0.54833984,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.13428613543510437},{"word":"the","start":365.25,"end":365.49,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13787969946861267},{"word":"invoice","start":365.49,"end":365.97,"confidence":0.85302734,"punctuated_word":"invoice.","sentiment":"neutral","sentiment_score":-0.14347538352012634},{"word":"i","start":365.97,"end":366.13,"confidence":0.5732422,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07668070495128632},{"word":"looked","start":366.13,"end":366.37,"confidence":0.99316406,"punctuated_word":"looked","sentiment":"neutral","sentiment_score":-0.059289682656526566},{"word":"at","start":366.37,"end":366.45,"confidence":0.9921875,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.07948607206344604},{"word":"the","start":366.45,"end":366.69,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06542126834392548},{"word":"b","start":366.69,"end":366.85,"confidence":0.4658203,"punctuated_word":"b","sentiment":"neutral","sentiment_score":-0.06113303825259209},{"word":"pay","start":366.85,"end":367.01,"confidence":0.3768921,"punctuated_word":"pay,","sentiment":"neutral","sentiment_score":-0.08597871661186218},{"word":"and","start":367.01,"end":367.17,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06101078167557717},{"word":"i","start":367.17,"end":367.33,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06439035385847092},{"word":"just","start":367.33,"end":367.49,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.07462538778781891},{"word":"automatically","start":367.49,"end":367.99,"confidence":0.9921875,"punctuated_word":"automatically","sentiment":"neutral","sentiment_score":-0.0497085377573967},{"word":"put","start":368.21,"end":368.37,"confidence":0.9970703,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.05829433351755142},{"word":"it","start":368.37,"end":368.53,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0746859759092331},{"word":"in","start":368.53,"end":368.69,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.00976618193089962},{"word":"yesterday","start":368.69,"end":369.19,"confidence":0.77075195,"punctuated_word":"yesterday.","sentiment":"neutral","sentiment_score":0.006911398842930794},{"word":"so","start":370.29,"end":370.53,"confidence":0.8017578,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.08626747876405716},{"word":"i'll","start":370.53,"end":370.69,"confidence":0.6890869,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.16888219118118286},{"word":"have","start":370.69,"end":370.93,"confidence":0.9667969,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.3415033221244812},{"word":"to","start":370.93,"end":371.18,"confidence":0.32958984,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2332024872303009},{"word":"go","start":371.18,"end":371.68,"confidence":0.5402832,"punctuated_word":"go.","sentiment":"neutral","sentiment_score":0.2285996973514557},{"word":"alright","start":385.885,"end":386.385,"confidence":0.9375,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.11302328109741212},{"word":"okay","start":398.57,"end":399.07,"confidence":0.95214844,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1732369065284729},{"word":"thank","start":399.13,"end":399.63,"confidence":0.60791016,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4153493046760559},{"word":"okay","start":404.49,"end":404.88998,"confidence":0.7340088,"punctuated_word":"okay.","sentiment":"positive","sentiment_score":0.3883989751338959},{"word":"thank","start":404.88998,"end":405.29,"confidence":0.9902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6359727382659912},{"word":"you","start":405.29,"end":405.79,"confidence":0.99658203,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5744248628616333}],"paragraphs":{"transcript":"\nYeah. Hi. I'm wanting to set up a direct debit for my Internet service. 041796 971 two. Denise Walker.\n\nK. It's bank account. 124 001. Yep. Right.\n\nOkay. Well, I got an email the other day saying that I haven't paid hang on. Let me let me find it. I paid but I paid by BPAY yesterday. I think it was yesterday.\n\nJust give me a second. Oh god. I have can't find it. Anyway, it said that I haven't paid $59. Because I thought I had already set it up.\n\nSo I don't know why why I'm getting that that I haven't paid. Oh, here it is. I found it. Okay. $59.46.\n\nRight? And it was saying that this this email? Oh, where's the bloody date? Oh, hang on. Wait a minute.\n\nAlright. Invoice number is 202601003081. Alright. Yes. Because I because I manual I manually paid that.\n\nSo I've I've I've so if it's I manually did that because I thought the email that I got, which I can't find the bloody Alright. Yeah. Because because when I set it all up, I thought I thought that was coming out automatically. No. I I went I got the invoice.\n\nI looked at the b pay, and I just automatically put it in yesterday. So I'll have to go. Alright. Okay. Thank okay.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":5.3599997,"end":5.6,"sentiment":"neutral","sentiment_score":0.1361033022403717},{"text":"Hi.","start":5.6,"end":5.92,"sentiment":"neutral","sentiment_score":0.07798507809638977},{"text":"I'm wanting to set up a direct debit for my Internet service.","start":5.92,"end":10.34,"sentiment":"neutral","sentiment_score":0.10016098370154698},{"text":"041796 971 two.","start":19.225,"end":29.22,"sentiment":"neutral","sentiment_score":0.1567479819059372},{"text":"Denise Walker.","start":31.64,"end":32.86,"sentiment":"neutral","sentiment_score":0.06204671412706375}],"sentiment":"neutral","sentiment_score":0.10580829256459286,"num_words":19,"start":5.3599997,"end":32.86},{"sentences":[{"text":"K.","start":38.2,"end":38.7,"sentiment":"neutral","sentiment_score":0.08093583583831787},{"text":"It's bank account.","start":97.095,"end":98.155,"sentiment":"neutral","sentiment_score":0.0300367580105861},{"text":"124 001.","start":113.630005,"end":117.73,"sentiment":"neutral","sentiment_score":0.009559640195220709},{"text":"Yep.","start":141.22,"end":141.72,"sentiment":"neutral","sentiment_score":0.02191139385104179},{"text":"Right.","start":144.58,"end":145.08,"sentiment":"neutral","sentiment_score":0.03698623925447464}],"sentiment":"neutral","sentiment_score":0.031132877920754254,"num_words":8,"start":38.2,"end":145.08},{"sentences":[{"text":"Okay.","start":156.555,"end":156.875,"sentiment":"neutral","sentiment_score":-0.04739971086382866},{"text":"Well, I got an email the other day saying that I haven't paid hang on.","start":156.875,"end":162.555,"sentiment":"neutral","sentiment_score":-0.26506008903185524},{"text":"Let me let me find it.","start":162.555,"end":163.83499,"sentiment":"neutral","sentiment_score":-0.12572703013817468},{"text":"I paid but I paid by BPAY yesterday.","start":163.83499,"end":167.02,"sentiment":"neutral","sentiment_score":-0.14994846284389496},{"text":"I think it was yesterday.","start":167.24,"end":168.38,"sentiment":"neutral","sentiment_score":-0.21180461645126342}],"sentiment":"neutral","sentiment_score":-0.20103640034794806,"num_words":35,"start":156.555,"end":168.38},{"sentences":[{"text":"Just give me a second.","start":171.96,"end":173.18001,"sentiment":"neutral","sentiment_score":-0.17704422473907472},{"text":"Oh god.","start":176.2,"end":176.68001,"sentiment":"neutral","sentiment_score":-0.3125654458999634},{"text":"I have can't find it.","start":176.68001,"end":177.855,"sentiment":"neutral","sentiment_score":-0.3270764499902725},{"text":"Anyway, it said that I haven't paid $59.","start":178.655,"end":181.635,"sentiment":"neutral","sentiment_score":-0.28341378830373287},{"text":"Because I thought I had already set it up.","start":184.25499,"end":186.575,"sentiment":"negative","sentiment_score":-0.3733588092856937}],"sentiment":"neutral","sentiment_score":-0.3025266846706127,"num_words":29,"start":171.96,"end":186.575},{"sentences":[{"text":"So I don't know why why I'm getting that that I haven't paid.","start":186.575,"end":192.515,"sentiment":"negative","sentiment_score":-0.4015579796754397},{"text":"Oh, here it is.","start":194.04001,"end":194.68001,"sentiment":"neutral","sentiment_score":-0.008870337624102831},{"text":"I found it.","start":194.68001,"end":195.32,"sentiment":"neutral","sentiment_score":0.031053925553957622},{"text":"Okay.","start":195.32,"end":195.82,"sentiment":"neutral","sentiment_score":0.023551935330033302},{"text":"$59.46.","start":198.28001,"end":200.70001,"sentiment":"neutral","sentiment_score":0.017912819981575012}],"sentiment":"neutral","sentiment_score":-0.23277766155925664,"num_words":22,"start":186.575,"end":200.70001},{"sentences":[{"text":"Right?","start":200.76001,"end":201.26001,"sentiment":"neutral","sentiment_score":0.0124168386682868},{"text":"And it was saying that this this email?","start":203.40001,"end":210.385,"sentiment":"neutral","sentiment_score":-0.022287423140369356},{"text":"Oh, where's the bloody date?","start":212.28499,"end":213.98499,"sentiment":"neutral","sentiment_score":-0.002909966593142599},{"text":"Oh, hang on.","start":218.92499,"end":219.64499,"sentiment":"neutral","sentiment_score":-0.017838612509270508},{"text":"Wait a minute.","start":219.64499,"end":220.385,"sentiment":"neutral","sentiment_score":-0.011944293354948362}],"sentiment":"neutral","sentiment_score":-0.013489054850651883,"num_words":20,"start":200.76001,"end":220.385},{"sentences":[{"text":"Alright.","start":222.125,"end":222.625,"sentiment":"neutral","sentiment_score":0.056263308972120285},{"text":"Invoice number is 202601003081.","start":225.25,"end":235.51,"sentiment":"neutral","sentiment_score":0.05505630746483803},{"text":"Alright.","start":297.615,"end":298.115,"sentiment":"neutral","sentiment_score":0.06535281240940094},{"text":"Yes.","start":302.01498,"end":302.41498,"sentiment":"neutral","sentiment_score":0.010231062769889832},{"text":"Because I because I manual I manually paid that.","start":302.41498,"end":305.615,"sentiment":"neutral","sentiment_score":-0.14430935349729326}],"sentiment":"neutral","sentiment_score":-0.05916948546655476,"num_words":16,"start":222.125,"end":305.615},{"sentences":[{"text":"So I've I've I've so if it's I manually did that because I thought the email that I got, which I can't find the bloody Alright.","start":305.615,"end":340.77,"sentiment":"neutral","sentiment_score":-0.21477379277348518},{"text":"Yeah.","start":341.55,"end":342.05,"sentiment":"neutral","sentiment_score":0.09119869768619536},{"text":"Because because when I set it all up, I thought I thought that was coming out automatically.","start":349.115,"end":353.695,"sentiment":"neutral","sentiment_score":-0.0009486437501276241},{"text":"No.","start":363.35498,"end":363.755,"sentiment":"neutral","sentiment_score":-0.18120937049388883},{"text":"I I went I got the invoice.","start":363.755,"end":365.97,"sentiment":"neutral","sentiment_score":-0.13776387593575887}],"sentiment":"neutral","sentiment_score":-0.1279731415427075,"num_words":52,"start":305.615,"end":365.97},{"sentences":[{"text":"I looked at the b pay, and I just automatically put it in yesterday.","start":365.97,"end":369.19,"sentiment":"neutral","sentiment_score":-0.05811140260526112},{"text":"So I'll have to go.","start":370.29,"end":371.68,"sentiment":"neutral","sentiment_score":0.21169103533029557},{"text":"Alright.","start":385.885,"end":386.385,"sentiment":"neutral","sentiment_score":0.11302328109741212},{"text":"Okay.","start":398.57,"end":399.07,"sentiment":"neutral","sentiment_score":0.1732369065284729},{"text":"Thank okay.","start":399.13,"end":404.88998,"sentiment":"positive","sentiment_score":0.4018741399049759}],"sentiment":"neutral","sentiment_score":0.058039304678854736,"num_words":23,"start":365.97,"end":404.88998},{"sentences":[{"text":"Thank you.","start":404.88998,"end":405.79,"sentiment":"positive","sentiment_score":0.6051988005638123}],"sentiment":"positive","sentiment_score":0.6051988005638123,"num_words":2,"start":404.88998,"end":405.79}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good morning. Thank you so much for calling Airtel accounts. How may I help you today?\n\nChannel 1: Yeah. Hi. I'm wanting to set up a direct debit for my Internet service.\n\nChannel 0: Oh, sure. Thank you so much for your call today. I would love to assist you. May I have your phone number, please?\n\nChannel 1: 041796\n\nChannel 0: Mhmm.\n\nChannel 1: 971\n\nChannel 0: Thank you so\n\nChannel 1: two.\n\nChannel 0: much. And may I have your full name?\n\nChannel 1: Denise Walker.\n\nChannel 0: Thank you, Denise. Give me a moment. Let me just pull out your account here. Okay?\n\nChannel 1: K.\n\nChannel 0: Thank you. Thanks so much for patiently waiting. Please confirm which one you would like to use. Is it a bank account or a card?\n\nChannel 1: It's bank account.\n\nChannel 0: Okay. Perfect. Thank you. Let me just set it up for you here. Okay.\n\nWhat is the BSB number?\n\nChannel 1: 124\n\nChannel 0: Mhmm.\n\nChannel 1: 001.\n\nChannel 0: Okay. Thank you. Let me just check something here. Okay. Payment.\n\nOh, I'm showing here that the direct debit using this bank account ends in\n\nChannel 1: Yep.\n\nChannel 0: 001 has been set up already\n\nChannel 1: Right.\n\nChannel 0: on the account. So, technically, it your current invoice for the Internet service will be processed automatically using your bank account.\n\nChannel 1: Okay. Well, I got an email the other day saying that I haven't\n\nChannel 0: Mhmm.\n\nChannel 1: paid hang on. Let me let me find it. I paid\n\nChannel 0: Mhmm.\n\nChannel 1: but I paid by BPAY yesterday. I think it was yesterday. Just give me a second. Oh god.\n\nChannel 0: Sure\n\nChannel 1: I have\n\nChannel 0: thing.\n\nChannel 1: can't find it. Anyway, it said that I haven't paid $59. Because I thought I had already set it up. So I don't know why why I'm getting that that I haven't paid. Oh, here it is.\n\nI found it. Okay. $59.46. Right?\n\nChannel 0: Mhmm.\n\nChannel 1: And it was saying\n\nChannel 0: Oh,\n\nChannel 1: that\n\nChannel 0: when did you receive that one? Mm-mm.\n\nChannel 1: this this email? Oh, where's the bloody date?\n\nChannel 0: Or just provide me the the invoice number so I can\n\nChannel 1: Oh, hang\n\nChannel 0: let\n\nChannel 1: on.\n\nChannel 0: me\n\nChannel 1: Wait\n\nChannel 0: check\n\nChannel 1: a minute.\n\nChannel 0: this for you here.\n\nChannel 1: Alright.\n\nChannel 0: Mm-mm.\n\nChannel 1: Invoice number is 202601003081.\n\nChannel 0: Okay. Thank you. Oh, yes. Got it now. So, basically, just for your reference, even though you have, like, a setup payment, automatic payment, direct debit, every first of each month, you still receive an invoice just for your reference.\n\nHowever, if you are aware that you already have a automatic payment or direct debit payment method set up on the account, you don't need to do anything on your end. You don't need to do manual payment on your end. Just ensure that the finances or funds are available to your payment method between the fifth until the tenth of each month. So once our back end accounts will be processing the payment, it will go through. But I could see on here that your July July invoice has been paid.\n\nChannel 1: Alright.\n\nChannel 0: So nothing for the $59.46. That's\n\nChannel 1: Yes.\n\nChannel 0: the\n\nChannel 1: Because I\n\nChannel 0: invoice\n\nChannel 1: because\n\nChannel 0: you\n\nChannel 1: I\n\nChannel 0: got.\n\nChannel 1: manual I manually paid that. So I've I've I've so\n\nChannel 0: You\n\nChannel 1: if it's\n\nChannel 0: wanna repeat that? Okay.\n\nChannel 1: I manually did that because I thought the email that I got, which I can't find the bloody\n\nChannel 0: I see. I see. Alright. The reason why. But if, for example, if you did not process your payment via BPAY yesterday, it will automatically be processed between the fifth till the tenth using your bank account that you set up through this.\n\nHowever, since it's already zero balance, we won't process anything this month. We'll proceed next month onwards.\n\nChannel 1: Alright.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: It's already set up. Nothing to worry. The the one you mentioned, last four digit last three digits, 001.\n\nChannel 1: Because because when I set it all up, I thought I thought that was coming out automatically.\n\nChannel 0: But you never set up any automatic thing through your BPAY?\n\nChannel 1: No. I I\n\nChannel 0: No.\n\nChannel 1: went I got the invoice. I looked at the b pay, and I just automatically put it\n\nChannel 0: Oh,\n\nChannel 1: in yesterday.\n\nChannel 0: okay.\n\nChannel 1: So\n\nChannel 0: Yeah.\n\nChannel 1: I'll\n\nChannel 0: That's\n\nChannel 1: have\n\nChannel 0: perfect.\n\nChannel 1: to go.\n\nChannel 0: Because I'm thinking maybe you set up an automatic one to your BPA and then you already set up one on here. So you might charge double, but don't set up anything to your BPA. It's already been set up\n\nChannel 1: Alright.\n\nChannel 0: on our CRM. And also, the agreement reference that is successfully set up has been sent as well through your email last May 18.\n\nChannel 1: Okay.\n\nChannel 0: And then\n\nChannel 1: Thank\n\nChannel 0: if there's any problem about the payment method, we will reach out\n\nChannel 1: okay. Thank\n\nChannel 0: to\n\nChannel 1: you.\n\nChannel 0: you as well. Okay? You're welcome. Anything else that I may help you today? Okay.\n\nThank you so much for your call, and have a good one. Be safe always. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"positive","sentiment_score":0.35290130972862244},{"text":"Good morning.","start":0.39999998,"end":1.12,"sentiment":"positive","sentiment_score":0.6014437973499298},{"text":"Thank you so much for calling Airtel accounts.","start":1.12,"end":3.3,"sentiment":"positive","sentiment_score":0.7459278330206871},{"text":"How may I help you today?","start":3.52,"end":4.9,"sentiment":"positive","sentiment_score":0.6531200508276621}],"sentiment":"positive","sentiment_score":0.6730548160917619,"channel":0,"num_words":17,"start":0.16,"end":4.9},{"sentences":[{"text":"Yeah.","start":5.3599997,"end":5.6,"sentiment":"neutral","sentiment_score":0.1361033022403717},{"text":"Hi.","start":5.6,"end":5.92,"sentiment":"neutral","sentiment_score":0.07798507809638977},{"text":"I'm wanting to set up a direct debit for my Internet service.","start":5.92,"end":10.34,"sentiment":"neutral","sentiment_score":0.10016098370154698}],"sentiment":"neutral","sentiment_score":0.10114429891109467,"channel":1,"num_words":14,"start":5.3599997,"end":10.34},{"sentences":[{"text":"Oh, sure.","start":11.12,"end":11.92,"sentiment":"neutral","sentiment_score":0.30036699771881104},{"text":"Thank you so much for your call today.","start":11.92,"end":14.575,"sentiment":"positive","sentiment_score":0.7038468047976494},{"text":"I would love to assist you.","start":14.575,"end":15.855,"sentiment":"positive","sentiment_score":0.6854609251022339},{"text":"May I have your phone number, please?","start":15.855,"end":18.435,"sentiment":"neutral","sentiment_score":0.20852082116263254}],"sentiment":"positive","sentiment_score":0.5132139014161151,"channel":0,"num_words":23,"start":11.12,"end":18.435},{"sentences":[{"text":"041796","start":19.225,"end":24.345001,"sentiment":"neutral","sentiment_score":0.02560284733772278}],"sentiment":"neutral","sentiment_score":0.02560284733772278,"channel":1,"num_words":1,"start":19.225,"end":24.345001},{"sentences":[{"text":"Mhmm.","start":24.335,"end":24.835,"sentiment":"neutral","sentiment_score":0.026292327791452408}],"sentiment":"neutral","sentiment_score":0.026292327791452408,"channel":0,"num_words":1,"start":24.335,"end":24.835},{"sentences":[{"text":"971","start":24.345001,"end":26.3,"sentiment":"neutral","sentiment_score":0.03434358537197113}],"sentiment":"neutral","sentiment_score":0.03434358537197113,"channel":1,"num_words":1,"start":24.345001,"end":26.3},{"sentences":[{"text":"Thank you so","start":27.98,"end":28.94,"sentiment":"positive","sentiment_score":0.4456503490606944}],"sentiment":"positive","sentiment_score":0.4456503490606944,"channel":0,"num_words":3,"start":27.98,"end":28.94},{"sentences":[{"text":"two.","start":28.72,"end":29.22,"sentiment":"positive","sentiment_score":0.4102975130081177}],"sentiment":"positive","sentiment_score":0.4102975130081177,"channel":1,"num_words":1,"start":28.72,"end":29.22},{"sentences":[{"text":"much.","start":28.94,"end":29.34,"sentiment":"positive","sentiment_score":0.3516063988208771},{"text":"And may I have your full name?","start":29.34,"end":31.12,"sentiment":"neutral","sentiment_score":0.10822821408510208}],"sentiment":"neutral","sentiment_score":0.13865048717707396,"channel":0,"num_words":8,"start":28.94,"end":31.12},{"sentences":[{"text":"Denise Walker.","start":31.64,"end":32.86,"sentiment":"neutral","sentiment_score":0.06204671412706375}],"sentiment":"neutral","sentiment_score":0.06204671412706375,"channel":1,"num_words":2,"start":31.64,"end":32.86},{"sentences":[{"text":"Thank you, Denise.","start":33.58,"end":34.72,"sentiment":"positive","sentiment_score":0.3763132691383362},{"text":"Give me a moment.","start":35.02,"end":35.82,"sentiment":"neutral","sentiment_score":0.20910752937197685},{"text":"Let me just pull out your account here.","start":35.82,"end":37.5,"sentiment":"neutral","sentiment_score":0.12361990101635456},{"text":"Okay?","start":37.5,"end":38.0,"sentiment":"neutral","sentiment_score":0.11267508566379549}],"sentiment":"neutral","sentiment_score":0.19168776366859674,"channel":0,"num_words":16,"start":33.58,"end":38.0},{"sentences":[{"text":"K.","start":38.2,"end":38.7,"sentiment":"neutral","sentiment_score":0.08093583583831787}],"sentiment":"neutral","sentiment_score":0.08093583583831787,"channel":1,"num_words":1,"start":38.2,"end":38.7},{"sentences":[{"text":"Thank you.","start":39.18,"end":39.92,"sentiment":"neutral","sentiment_score":0.3285582661628723},{"text":"Thanks so much for patiently waiting.","start":84.950005,"end":87.05,"sentiment":"positive","sentiment_score":0.5249995589256287},{"text":"Please confirm which one you would like to use.","start":87.75,"end":93.850006,"sentiment":"neutral","sentiment_score":0.10371358361509112},{"text":"Is it a bank account or a card?","start":93.990005,"end":96.33,"sentiment":"neutral","sentiment_score":0.038123196689412}],"sentiment":"neutral","sentiment_score":0.2018208684772253,"channel":0,"num_words":25,"start":39.18,"end":96.33},{"sentences":[{"text":"It's bank account.","start":97.095,"end":98.155,"sentiment":"neutral","sentiment_score":0.0300367580105861}],"sentiment":"neutral","sentiment_score":0.0300367580105861,"channel":1,"num_words":3,"start":97.095,"end":98.155},{"sentences":[{"text":"Okay.","start":98.825,"end":99.305,"sentiment":"neutral","sentiment_score":0.23606491088867188},{"text":"Perfect.","start":99.305,"end":99.805,"sentiment":"positive","sentiment_score":0.47031643986701965},{"text":"Thank you.","start":99.945,"end":100.765,"sentiment":"positive","sentiment_score":0.4721737951040268},{"text":"Let me just set it up for you here.","start":100.825,"end":103.485,"sentiment":"neutral","sentiment_score":0.2539722803566191},{"text":"Okay.","start":107.784996,"end":108.284996,"sentiment":"neutral","sentiment_score":0.0548676997423172}],"sentiment":"neutral","sentiment_score":0.2850962259939739,"channel":0,"num_words":14,"start":98.825,"end":108.284996},{"sentences":[{"text":"What is the BSB number?","start":110.36,"end":112.06,"sentiment":"neutral","sentiment_score":0.027330054715275765}],"sentiment":"neutral","sentiment_score":0.027330054715275765,"channel":0,"num_words":5,"start":110.36,"end":112.06},{"sentences":[{"text":"124","start":113.630005,"end":114.770004,"sentiment":"neutral","sentiment_score":0.0063491687178611755}],"sentiment":"neutral","sentiment_score":0.0063491687178611755,"channel":1,"num_words":1,"start":113.630005,"end":114.770004},{"sentences":[{"text":"Mhmm.","start":115.479996,"end":115.979996,"sentiment":"neutral","sentiment_score":0.008699864149093628}],"sentiment":"neutral","sentiment_score":0.008699864149093628,"channel":0,"num_words":1,"start":115.479996,"end":115.979996},{"sentences":[{"text":"001.","start":116.43,"end":117.73,"sentiment":"neutral","sentiment_score":0.012770111672580242}],"sentiment":"neutral","sentiment_score":0.012770111672580242,"channel":1,"num_words":1,"start":116.43,"end":117.73},{"sentences":[{"text":"Okay.","start":118.28,"end":118.759995,"sentiment":"neutral","sentiment_score":0.057435132563114166},{"text":"Thank you.","start":118.759995,"end":119.58,"sentiment":"neutral","sentiment_score":0.17527971416711807},{"text":"Let me just check something here.","start":119.64,"end":121.82,"sentiment":"neutral","sentiment_score":0.08370853960514069},{"text":"Okay.","start":128.935,"end":129.435,"sentiment":"neutral","sentiment_score":0.02428247034549713},{"text":"Payment.","start":131.975,"end":132.475,"sentiment":"neutral","sentiment_score":0.014724844135344028}],"sentiment":"neutral","sentiment_score":0.08629573754627597,"channel":0,"num_words":11,"start":118.28,"end":132.475},{"sentences":[{"text":"Oh, I'm showing here that the direct debit using this bank account ends in","start":135.42,"end":141.65999,"sentiment":"neutral","sentiment_score":0.011593624600209296}],"sentiment":"neutral","sentiment_score":0.011593624600209296,"channel":0,"num_words":14,"start":135.42,"end":141.65999},{"sentences":[{"text":"Yep.","start":141.22,"end":141.72,"sentiment":"neutral","sentiment_score":0.02191139385104179}],"sentiment":"neutral","sentiment_score":0.02191139385104179,"channel":1,"num_words":1,"start":141.22,"end":141.72},{"sentences":[{"text":"001 has been set up already","start":141.65999,"end":144.93999,"sentiment":"neutral","sentiment_score":0.027730716081957024}],"sentiment":"neutral","sentiment_score":0.027730716081957024,"channel":0,"num_words":6,"start":141.65999,"end":144.93999},{"sentences":[{"text":"Right.","start":144.58,"end":145.08,"sentiment":"neutral","sentiment_score":0.03698623925447464}],"sentiment":"neutral","sentiment_score":0.03698623925447464,"channel":1,"num_words":1,"start":144.58,"end":145.08},{"sentences":[{"text":"on the account.","start":144.93999,"end":145.84,"sentiment":"neutral","sentiment_score":0.022672846913337708},{"text":"So, technically, it your current invoice for the Internet service will be processed automatically using your bank account.","start":146.21999,"end":156.10501,"sentiment":"neutral","sentiment_score":0.043720364881058536}],"sentiment":"neutral","sentiment_score":0.04071357659995556,"channel":0,"num_words":21,"start":144.93999,"end":156.10501},{"sentences":[{"text":"Okay.","start":156.555,"end":156.875,"sentiment":"neutral","sentiment_score":-0.04739971086382866},{"text":"Well, I got an email the other day saying that I haven't","start":156.875,"end":159.915,"sentiment":"neutral","sentiment_score":-0.2768375985324383}],"sentiment":"neutral","sentiment_score":-0.2591885302502375,"channel":1,"num_words":13,"start":156.555,"end":159.915},{"sentences":[{"text":"Mhmm.","start":159.765,"end":160.265,"sentiment":"neutral","sentiment_score":-0.16403710842132568}],"sentiment":"neutral","sentiment_score":-0.16403710842132568,"channel":0,"num_words":1,"start":159.765,"end":160.265},{"sentences":[{"text":"paid hang on.","start":159.915,"end":162.555,"sentiment":"neutral","sentiment_score":-0.21795005102952322},{"text":"Let me let me find it.","start":162.555,"end":163.83499,"sentiment":"neutral","sentiment_score":-0.12572703013817468},{"text":"I paid","start":163.83499,"end":164.52,"sentiment":"neutral","sentiment_score":-0.1427583172917366}],"sentiment":"neutral","sentiment_score":-0.15397536077282645,"channel":1,"num_words":11,"start":159.915,"end":164.52},{"sentences":[{"text":"Mhmm.","start":164.11,"end":164.61,"sentiment":"neutral","sentiment_score":-0.1024102047085762}],"sentiment":"neutral","sentiment_score":-0.1024102047085762,"channel":0,"num_words":1,"start":164.11,"end":164.61},{"sentences":[{"text":"but I paid by BPAY yesterday.","start":164.76001,"end":167.02,"sentiment":"neutral","sentiment_score":-0.15234517802794775},{"text":"I think it was yesterday.","start":167.24,"end":168.38,"sentiment":"neutral","sentiment_score":-0.21180461645126342},{"text":"Just give me a second.","start":171.96,"end":173.18001,"sentiment":"neutral","sentiment_score":-0.17704422473907472},{"text":"Oh god.","start":176.2,"end":176.68001,"sentiment":"neutral","sentiment_score":-0.3125654458999634}],"sentiment":"neutral","sentiment_score":-0.1935247869955169,"channel":1,"num_words":18,"start":164.76001,"end":176.68001},{"sentences":[{"text":"Sure","start":176.67,"end":176.98999,"sentiment":"neutral","sentiment_score":-0.2367870956659317}],"sentiment":"neutral","sentiment_score":-0.2367870956659317,"channel":0,"num_words":1,"start":176.67,"end":176.98999},{"sentences":[{"text":"I have","start":176.68001,"end":177.0,"sentiment":"neutral","sentiment_score":-0.2848700284957886}],"sentiment":"neutral","sentiment_score":-0.2848700284957886,"channel":1,"num_words":2,"start":176.68001,"end":177.0},{"sentences":[{"text":"thing.","start":176.98999,"end":177.48999,"sentiment":"negative","sentiment_score":-0.33450329303741455}],"sentiment":"negative","sentiment_score":-0.33450329303741455,"channel":0,"num_words":1,"start":176.98999,"end":177.48999},{"sentences":[{"text":"can't find it.","start":177.08,"end":177.855,"sentiment":"negative","sentiment_score":-0.35521406431992847},{"text":"Anyway, it said that I haven't paid $59.","start":178.655,"end":181.635,"sentiment":"neutral","sentiment_score":-0.28341378830373287},{"text":"Because I thought I had already set it up.","start":184.25499,"end":186.575,"sentiment":"negative","sentiment_score":-0.3733588092856937},{"text":"So I don't know why why I'm getting that that I haven't paid.","start":186.575,"end":192.515,"sentiment":"negative","sentiment_score":-0.4015579796754397},{"text":"Oh, here it is.","start":194.04001,"end":194.68001,"sentiment":"neutral","sentiment_score":-0.008870337624102831}],"sentiment":"neutral","sentiment_score":-0.3229436991685951,"channel":1,"num_words":37,"start":177.08,"end":194.68001},{"sentences":[{"text":"I found it.","start":194.68001,"end":195.32,"sentiment":"neutral","sentiment_score":0.031053925553957622},{"text":"Okay.","start":195.32,"end":195.82,"sentiment":"neutral","sentiment_score":0.023551935330033302},{"text":"$59.46.","start":198.28001,"end":200.70001,"sentiment":"neutral","sentiment_score":0.017912819981575012},{"text":"Right?","start":200.76001,"end":201.26001,"sentiment":"neutral","sentiment_score":0.0124168386682868}],"sentiment":"neutral","sentiment_score":0.024507228440294664,"channel":1,"num_words":6,"start":194.68001,"end":201.26001},{"sentences":[{"text":"Mhmm.","start":202.6,"end":203.1,"sentiment":"neutral","sentiment_score":-0.0025764484889805317}],"sentiment":"neutral","sentiment_score":-0.0025764484889805317,"channel":0,"num_words":1,"start":202.6,"end":203.1},{"sentences":[{"text":"And it was saying","start":203.40001,"end":204.28001,"sentiment":"neutral","sentiment_score":-0.03176731616258621}],"sentiment":"neutral","sentiment_score":-0.03176731616258621,"channel":1,"num_words":4,"start":203.40001,"end":204.28001},{"sentences":[{"text":"Oh,","start":204.2,"end":204.7,"sentiment":"neutral","sentiment_score":-0.021769268438220024}],"sentiment":"neutral","sentiment_score":-0.021769268438220024,"channel":0,"num_words":1,"start":204.2,"end":204.7},{"sentences":[{"text":"that","start":204.28001,"end":204.78001,"sentiment":"neutral","sentiment_score":-0.025153040885925293}],"sentiment":"neutral","sentiment_score":-0.025153040885925293,"channel":1,"num_words":1,"start":204.28001,"end":204.78001},{"sentences":[{"text":"when did you receive that one?","start":206.52,"end":208.3,"sentiment":"neutral","sentiment_score":-0.019884242365757625},{"text":"Mm-mm.","start":208.335,"end":208.835,"sentiment":"neutral","sentiment_score":-0.00045641252654604614}],"sentiment":"neutral","sentiment_score":-0.017108838103013113,"channel":0,"num_words":7,"start":206.52,"end":208.835},{"sentences":[{"text":"this this email?","start":209.08499,"end":210.385,"sentiment":"neutral","sentiment_score":-0.008692359862228235},{"text":"Oh, where's the bloody date?","start":212.28499,"end":213.98499,"sentiment":"neutral","sentiment_score":-0.002909966593142599}],"sentiment":"neutral","sentiment_score":-0.005078364069049712,"channel":1,"num_words":8,"start":209.08499,"end":213.98499},{"sentences":[{"text":"Or just provide me the the invoice number so I can","start":214.41501,"end":218.89502,"sentiment":"neutral","sentiment_score":0.003740379756147211}],"sentiment":"neutral","sentiment_score":0.003740379756147211,"channel":0,"num_words":11,"start":214.41501,"end":218.89502},{"sentences":[{"text":"Oh, hang","start":218.92499,"end":219.405,"sentiment":"neutral","sentiment_score":-0.017187335062772036}],"sentiment":"neutral","sentiment_score":-0.017187335062772036,"channel":1,"num_words":2,"start":218.92499,"end":219.405},{"sentences":[{"text":"let","start":219.29501,"end":219.535,"sentiment":"neutral","sentiment_score":-0.014639073982834816}],"sentiment":"neutral","sentiment_score":-0.014639073982834816,"channel":0,"num_words":1,"start":219.29501,"end":219.535},{"sentences":[{"text":"on.","start":219.405,"end":219.64499,"sentiment":"neutral","sentiment_score":-0.019141167402267456}],"sentiment":"neutral","sentiment_score":-0.019141167402267456,"channel":1,"num_words":1,"start":219.405,"end":219.64499},{"sentences":[{"text":"me","start":219.535,"end":219.695,"sentiment":"neutral","sentiment_score":-0.013463441282510756}],"sentiment":"neutral","sentiment_score":-0.013463441282510756,"channel":0,"num_words":1,"start":219.535,"end":219.695},{"sentences":[{"text":"Wait","start":219.64499,"end":219.805,"sentiment":"neutral","sentiment_score":-0.013788549229502678}],"sentiment":"neutral","sentiment_score":-0.013788549229502678,"channel":1,"num_words":1,"start":219.64499,"end":219.805},{"sentences":[{"text":"check","start":219.695,"end":220.015,"sentiment":"neutral","sentiment_score":-0.01977719739079475}],"sentiment":"neutral","sentiment_score":-0.01977719739079475,"channel":0,"num_words":1,"start":219.695,"end":220.015},{"sentences":[{"text":"a minute.","start":219.805,"end":220.385,"sentiment":"neutral","sentiment_score":-0.011022165417671204}],"sentiment":"neutral","sentiment_score":-0.011022165417671204,"channel":1,"num_words":2,"start":219.805,"end":220.385},{"sentences":[{"text":"this for you here.","start":220.015,"end":221.155,"sentiment":"neutral","sentiment_score":0.01521062245592475}],"sentiment":"neutral","sentiment_score":0.01521062245592475,"channel":0,"num_words":4,"start":220.015,"end":221.155},{"sentences":[{"text":"Alright.","start":222.125,"end":222.625,"sentiment":"neutral","sentiment_score":0.056263308972120285}],"sentiment":"neutral","sentiment_score":0.056263308972120285,"channel":1,"num_words":1,"start":222.125,"end":222.625},{"sentences":[{"text":"Mm-mm.","start":222.42,"end":222.92,"sentiment":"neutral","sentiment_score":0.04765191301703453}],"sentiment":"neutral","sentiment_score":0.04765191301703453,"channel":0,"num_words":1,"start":222.42,"end":222.92},{"sentences":[{"text":"Invoice number is 202601003081.","start":225.25,"end":235.51,"sentiment":"neutral","sentiment_score":0.05505630746483803}],"sentiment":"neutral","sentiment_score":0.05505630746483803,"channel":1,"num_words":4,"start":225.25,"end":235.51},{"sentences":[{"text":"Okay.","start":236.26,"end":236.76,"sentiment":"neutral","sentiment_score":0.2101469933986664},{"text":"Thank you.","start":236.9,"end":237.72,"sentiment":"positive","sentiment_score":0.4504784494638443},{"text":"Oh, yes.","start":244.925,"end":245.82501,"sentiment":"neutral","sentiment_score":0.2734951376914978},{"text":"Got it now.","start":245.96501,"end":246.945,"sentiment":"neutral","sentiment_score":0.26248660186926526},{"text":"So, basically, just for your reference, even though you have, like, a setup payment, automatic payment, direct debit, every first of each month, you still receive an invoice just for your reference.","start":247.085,"end":262.87,"sentiment":"neutral","sentiment_score":0.26463583018630743}],"sentiment":"neutral","sentiment_score":0.2728475134819746,"channel":0,"num_words":40,"start":236.26,"end":262.87},{"sentences":[{"text":"However, if you are aware that you already have a automatic payment or direct debit payment method set up on the account, you don't need to do anything on your end.","start":263.41,"end":273.605,"sentiment":"neutral","sentiment_score":0.2472366058538037},{"text":"You don't need to do manual payment on your end.","start":273.605,"end":276.825,"sentiment":"neutral","sentiment_score":0.14977870583534242},{"text":"Just ensure that the finances or funds are available to your payment method between the fifth until the tenth of each month.","start":277.00998,"end":284.63,"sentiment":"neutral","sentiment_score":0.20311184125867757},{"text":"So once our back end accounts will be processing the payment, it will go through.","start":284.77,"end":290.63,"sentiment":"neutral","sentiment_score":0.23087137937545776},{"text":"But I could see on here that your July July invoice has been paid.","start":290.88498,"end":296.82498,"sentiment":"neutral","sentiment_score":0.18001265398093633}],"sentiment":"neutral","sentiment_score":0.21319380645518718,"channel":0,"num_words":92,"start":263.41,"end":296.82498},{"sentences":[{"text":"Alright.","start":297.615,"end":298.115,"sentiment":"neutral","sentiment_score":0.06535281240940094}],"sentiment":"neutral","sentiment_score":0.06535281240940094,"channel":1,"num_words":1,"start":297.615,"end":298.115},{"sentences":[{"text":"So nothing for the $59.46.","start":297.685,"end":301.225,"sentiment":"neutral","sentiment_score":-0.11576749235391617},{"text":"That's","start":301.685,"end":302.16498,"sentiment":"neutral","sentiment_score":-0.008468974381685257}],"sentiment":"neutral","sentiment_score":-0.09788440602521102,"channel":0,"num_words":6,"start":297.685,"end":302.16498},{"sentences":[{"text":"Yes.","start":302.01498,"end":302.41498,"sentiment":"neutral","sentiment_score":0.010231062769889832}],"sentiment":"neutral","sentiment_score":0.010231062769889832,"channel":1,"num_words":1,"start":302.01498,"end":302.41498},{"sentences":[{"text":"the","start":302.16498,"end":302.66498,"sentiment":"neutral","sentiment_score":-0.05316244438290596}],"sentiment":"neutral","sentiment_score":-0.05316244438290596,"channel":0,"num_words":1,"start":302.16498,"end":302.66498},{"sentences":[{"text":"Because I","start":302.41498,"end":302.975,"sentiment":"neutral","sentiment_score":-0.07817799970507622}],"sentiment":"neutral","sentiment_score":-0.07817799970507622,"channel":1,"num_words":2,"start":302.41498,"end":302.975},{"sentences":[{"text":"invoice","start":302.805,"end":303.285,"sentiment":"neutral","sentiment_score":-0.1250208169221878}],"sentiment":"neutral","sentiment_score":-0.1250208169221878,"channel":0,"num_words":1,"start":302.805,"end":303.285},{"sentences":[{"text":"because","start":302.975,"end":303.375,"sentiment":"neutral","sentiment_score":-0.09240830689668655}],"sentiment":"neutral","sentiment_score":-0.09240830689668655,"channel":1,"num_words":1,"start":302.975,"end":303.375},{"sentences":[{"text":"you","start":303.285,"end":303.525,"sentiment":"neutral","sentiment_score":-0.11940619349479677}],"sentiment":"neutral","sentiment_score":-0.11940619349479677,"channel":0,"num_words":1,"start":303.285,"end":303.525},{"sentences":[{"text":"I","start":303.375,"end":303.615,"sentiment":"neutral","sentiment_score":-0.17417369782924652}],"sentiment":"neutral","sentiment_score":-0.17417369782924652,"channel":1,"num_words":1,"start":303.375,"end":303.615},{"sentences":[{"text":"got.","start":303.525,"end":304.025,"sentiment":"neutral","sentiment_score":-0.169375479221344}],"sentiment":"neutral","sentiment_score":-0.169375479221344,"channel":0,"num_words":1,"start":303.525,"end":304.025},{"sentences":[{"text":"manual I manually paid that.","start":303.615,"end":305.615,"sentiment":"neutral","sentiment_score":-0.17516923546791077},{"text":"So I've I've I've so","start":305.615,"end":307.9,"sentiment":"neutral","sentiment_score":-0.09247074872255326}],"sentiment":"neutral","sentiment_score":-0.13381999209523202,"channel":1,"num_words":10,"start":303.615,"end":307.9},{"sentences":[{"text":"You","start":307.87,"end":308.18997,"sentiment":"neutral","sentiment_score":-0.08927404880523682}],"sentiment":"neutral","sentiment_score":-0.08927404880523682,"channel":0,"num_words":1,"start":307.87,"end":308.18997},{"sentences":[{"text":"if it's","start":307.9,"end":308.56,"sentiment":"neutral","sentiment_score":-0.17211169004440308}],"sentiment":"neutral","sentiment_score":-0.17211169004440308,"channel":1,"num_words":2,"start":307.9,"end":308.56},{"sentences":[{"text":"wanna repeat that?","start":308.18997,"end":309.47,"sentiment":"neutral","sentiment_score":-0.1222282126545906},{"text":"Okay.","start":309.47,"end":309.97,"sentiment":"neutral","sentiment_score":-0.049225423485040665}],"sentiment":"neutral","sentiment_score":-0.10397751536220312,"channel":0,"num_words":4,"start":308.18997,"end":309.97},{"sentences":[{"text":"I manually did that because I thought the email that I got, which I can't find the bloody","start":309.5,"end":314.63998,"sentiment":"neutral","sentiment_score":-0.26866188314225936}],"sentiment":"neutral","sentiment_score":-0.26866188314225936,"channel":1,"num_words":18,"start":309.5,"end":314.63998},{"sentences":[{"text":"I see.","start":316.03,"end":316.66998,"sentiment":"neutral","sentiment_score":-0.27217090874910355},{"text":"I see.","start":316.66998,"end":317.22998,"sentiment":"neutral","sentiment_score":-0.0748070701956749},{"text":"Alright.","start":317.22998,"end":317.55,"sentiment":"neutral","sentiment_score":-0.007687715347856283},{"text":"The reason why.","start":317.55,"end":318.27,"sentiment":"neutral","sentiment_score":-0.026316216215491295},{"text":"But if, for example, if you did not process your payment via BPAY yesterday, it will automatically be processed between the fifth till the tenth using your bank account that you set up through this.","start":318.27,"end":332.24002,"sentiment":"neutral","sentiment_score":-0.04730198436549732}],"sentiment":"neutral","sentiment_score":-0.05665492499247193,"channel":0,"num_words":43,"start":316.03,"end":332.24002},{"sentences":[{"text":"However, since it's already zero balance, we won't process anything this month.","start":332.24002,"end":337.52002,"sentiment":"neutral","sentiment_score":-0.2950289237002532},{"text":"We'll proceed next month onwards.","start":337.52002,"end":339.38,"sentiment":"neutral","sentiment_score":-0.05569543316960335}],"sentiment":"neutral","sentiment_score":-0.22463672060300321,"channel":0,"num_words":17,"start":332.24002,"end":339.38},{"sentences":[{"text":"Alright.","start":340.27,"end":340.77,"sentiment":"neutral","sentiment_score":0.05837240815162659}],"sentiment":"neutral","sentiment_score":0.05837240815162659,"channel":1,"num_words":1,"start":340.27,"end":340.77},{"sentences":[{"text":"Yeah.","start":341.36002,"end":341.68002,"sentiment":"neutral","sentiment_score":0.06485211849212646}],"sentiment":"neutral","sentiment_score":0.06485211849212646,"channel":0,"num_words":1,"start":341.36002,"end":341.68002},{"sentences":[{"text":"Yeah.","start":341.55,"end":342.05,"sentiment":"neutral","sentiment_score":0.09119869768619536}],"sentiment":"neutral","sentiment_score":0.09119869768619536,"channel":1,"num_words":1,"start":341.55,"end":342.05},{"sentences":[{"text":"It's already set up.","start":341.68002,"end":343.12003,"sentiment":"neutral","sentiment_score":0.18561016768217087},{"text":"Nothing to worry.","start":343.12003,"end":344.025,"sentiment":"neutral","sentiment_score":0.14449163526296616},{"text":"The the one you mentioned, last four digit last three digits, 001.","start":344.345,"end":349.485,"sentiment":"neutral","sentiment_score":0.06119206796089808}],"sentiment":"neutral","sentiment_score":0.10053791537096626,"channel":0,"num_words":19,"start":341.68002,"end":349.485},{"sentences":[{"text":"Because because when I set it all up, I thought I thought that was coming out automatically.","start":349.115,"end":353.695,"sentiment":"neutral","sentiment_score":-0.0009486437501276241}],"sentiment":"neutral","sentiment_score":-0.0009486437501276241,"channel":1,"num_words":17,"start":349.115,"end":353.695},{"sentences":[{"text":"But you never set up any automatic thing through your BPAY?","start":355.945,"end":361.85,"sentiment":"neutral","sentiment_score":-0.06671811098402197}],"sentiment":"neutral","sentiment_score":-0.06671811098402197,"channel":0,"num_words":11,"start":355.945,"end":361.85},{"sentences":[{"text":"No.","start":363.35498,"end":363.755,"sentiment":"neutral","sentiment_score":-0.18120937049388883},{"text":"I I","start":363.755,"end":364.495,"sentiment":"neutral","sentiment_score":-0.10157052800059319}],"sentiment":"neutral","sentiment_score":-0.12811680883169174,"channel":1,"num_words":3,"start":363.35498,"end":364.495},{"sentences":[{"text":"No.","start":364.47,"end":364.97,"sentiment":"neutral","sentiment_score":-0.1831681877374649}],"sentiment":"neutral","sentiment_score":-0.1831681877374649,"channel":0,"num_words":1,"start":364.47,"end":364.97},{"sentences":[{"text":"went I got the invoice.","start":364.69,"end":365.97,"sentiment":"neutral","sentiment_score":-0.15224121510982513},{"text":"I looked at the b pay, and I just automatically put it","start":365.97,"end":368.53,"sentiment":"neutral","sentiment_score":-0.06755873778214057}],"sentiment":"neutral","sentiment_score":-0.09246534876087133,"channel":1,"num_words":17,"start":364.69,"end":368.53},{"sentences":[{"text":"Oh,","start":368.47,"end":368.71,"sentiment":"neutral","sentiment_score":-0.010527681559324265}],"sentiment":"neutral","sentiment_score":-0.010527681559324265,"channel":0,"num_words":1,"start":368.47,"end":368.71},{"sentences":[{"text":"in yesterday.","start":368.53,"end":369.19,"sentiment":"neutral","sentiment_score":-0.0014273915439844131}],"sentiment":"neutral","sentiment_score":-0.0014273915439844131,"channel":1,"num_words":2,"start":368.53,"end":369.19},{"sentences":[{"text":"okay.","start":368.71,"end":369.21,"sentiment":"neutral","sentiment_score":0.07185038924217224}],"sentiment":"neutral","sentiment_score":0.07185038924217224,"channel":0,"num_words":1,"start":368.71,"end":369.21},{"sentences":[{"text":"So","start":370.29,"end":370.53,"sentiment":"neutral","sentiment_score":0.08626747876405716}],"sentiment":"neutral","sentiment_score":0.08626747876405716,"channel":1,"num_words":1,"start":370.29,"end":370.53},{"sentences":[{"text":"Yeah.","start":370.31,"end":370.63,"sentiment":"neutral","sentiment_score":0.1138092428445816}],"sentiment":"neutral","sentiment_score":0.1138092428445816,"channel":0,"num_words":1,"start":370.31,"end":370.63},{"sentences":[{"text":"I'll","start":370.53,"end":370.69,"sentiment":"neutral","sentiment_score":0.16888219118118286}],"sentiment":"neutral","sentiment_score":0.16888219118118286,"channel":1,"num_words":1,"start":370.53,"end":370.69},{"sentences":[{"text":"That's","start":370.63,"end":370.87,"sentiment":"positive","sentiment_score":0.38500282168388367}],"sentiment":"positive","sentiment_score":0.38500282168388367,"channel":0,"num_words":1,"start":370.63,"end":370.87},{"sentences":[{"text":"have","start":370.69,"end":370.93,"sentiment":"positive","sentiment_score":0.3415033221244812}],"sentiment":"positive","sentiment_score":0.3415033221244812,"channel":1,"num_words":1,"start":370.69,"end":370.93},{"sentences":[{"text":"perfect.","start":370.87,"end":371.27,"sentiment":"positive","sentiment_score":0.37527966499328613}],"sentiment":"positive","sentiment_score":0.37527966499328613,"channel":0,"num_words":1,"start":370.87,"end":371.27},{"sentences":[{"text":"to go.","start":370.93,"end":371.68,"sentiment":"neutral","sentiment_score":0.2309010922908783}],"sentiment":"neutral","sentiment_score":0.2309010922908783,"channel":1,"num_words":2,"start":370.93,"end":371.68},{"sentences":[{"text":"Because I'm thinking maybe you set up an automatic one to your BPA and then you already set up one on here.","start":371.27,"end":377.875,"sentiment":"neutral","sentiment_score":0.026694497601552444},{"text":"So you might charge double, but don't set up anything to your BPA.","start":378.255,"end":383.775,"sentiment":"neutral","sentiment_score":-0.06741257871572788},{"text":"It's already been set up","start":383.775,"end":385.475,"sentiment":"neutral","sentiment_score":0.03822721317410469}],"sentiment":"neutral","sentiment_score":-0.0024487127549946306,"channel":0,"num_words":40,"start":371.27,"end":385.475},{"sentences":[{"text":"Alright.","start":385.885,"end":386.385,"sentiment":"neutral","sentiment_score":0.11302328109741212}],"sentiment":"neutral","sentiment_score":0.11302328109741212,"channel":1,"num_words":1,"start":385.885,"end":386.385},{"sentences":[{"text":"on our CRM.","start":386.415,"end":388.28,"sentiment":"neutral","sentiment_score":0.1252057800690333},{"text":"And also, the agreement reference that is successfully set up has been sent as well through your email last May 18.","start":388.5,"end":397.80002,"sentiment":"neutral","sentiment_score":0.23472373329457782}],"sentiment":"neutral","sentiment_score":0.22103398914138475,"channel":0,"num_words":24,"start":386.415,"end":397.80002},{"sentences":[{"text":"Okay.","start":398.57,"end":399.07,"sentiment":"neutral","sentiment_score":0.1732369065284729}],"sentiment":"neutral","sentiment_score":0.1732369065284729,"channel":1,"num_words":1,"start":398.57,"end":399.07},{"sentences":[{"text":"And then","start":398.82,"end":399.30002,"sentiment":"neutral","sentiment_score":0.1837622970342636}],"sentiment":"neutral","sentiment_score":0.1837622970342636,"channel":0,"num_words":2,"start":398.82,"end":399.30002},{"sentences":[{"text":"Thank","start":399.13,"end":399.63,"sentiment":"positive","sentiment_score":0.4153493046760559}],"sentiment":"positive","sentiment_score":0.4153493046760559,"channel":1,"num_words":1,"start":399.13,"end":399.63},{"sentences":[{"text":"if there's any problem about the payment method, we will reach out","start":399.30002,"end":403.035,"sentiment":"positive","sentiment_score":0.3490750566124916}],"sentiment":"positive","sentiment_score":0.3490750566124916,"channel":0,"num_words":12,"start":399.30002,"end":403.035},{"sentences":[{"text":"okay.","start":404.49,"end":404.88998,"sentiment":"positive","sentiment_score":0.3883989751338959},{"text":"Thank","start":404.88998,"end":405.29,"sentiment":"positive","sentiment_score":0.6359727382659912}],"sentiment":"positive","sentiment_score":0.5121858566999435,"channel":1,"num_words":2,"start":404.49,"end":405.29},{"sentences":[{"text":"to","start":405.195,"end":405.315,"sentiment":"positive","sentiment_score":0.6425857543945312}],"sentiment":"positive","sentiment_score":0.6425857543945312,"channel":0,"num_words":1,"start":405.195,"end":405.315},{"sentences":[{"text":"you.","start":405.29,"end":405.79,"sentiment":"positive","sentiment_score":0.5744248628616333}],"sentiment":"positive","sentiment_score":0.5744248628616333,"channel":1,"num_words":1,"start":405.29,"end":405.79},{"sentences":[{"text":"you as well.","start":405.315,"end":405.67502,"sentiment":"positive","sentiment_score":0.42089564601580304},{"text":"Okay?","start":405.67502,"end":406.17502,"sentiment":"neutral","sentiment_score":0.2728721499443054},{"text":"You're welcome.","start":406.315,"end":407.135,"sentiment":"positive","sentiment_score":0.4872964024543762},{"text":"Anything else that I may help you today?","start":407.355,"end":409.695,"sentiment":"positive","sentiment_score":0.33746400475502014},{"text":"Okay.","start":411.675,"end":412.155,"sentiment":"neutral","sentiment_score":0.05266430228948593}],"sentiment":"positive","sentiment_score":0.35083521554867425,"channel":0,"num_words":15,"start":405.315,"end":412.155},{"sentences":[{"text":"Thank you so much for your call, and have a good one.","start":412.155,"end":414.95502,"sentiment":"positive","sentiment_score":0.8759462634722391},{"text":"Be safe always.","start":414.95502,"end":416.095,"sentiment":"positive","sentiment_score":0.5477397044499716},{"text":"Bye bye.","start":416.90686,"end":417.64688,"sentiment":"neutral","sentiment_score":0.08441425114870071}],"sentiment":"positive","sentiment_score":0.7249060457243639,"channel":0,"num_words":17,"start":412.155,"end":417.64688}]},"summary":{"result":"success","short":"The customer calls Airtel to set up a direct debit for their internet service. The agent sets up the debit using the customer's bank account and confirms the payment method. The agent advises the customer to ensure their finances are available for automatic payments and to ensure that their invoice is processed. The agent also provides information about a previous email and confirms that the agreement has been successfully set up."},"intents":{"segments":[{"text":"I'm wanting to set up a direct debit for my Internet service. Oh, sure.","start_word":19,"end_word":32,"intents":[{"intent":"Set up direct debit","confidence_score":0.43601543}]},{"text":"And it was saying Oh, that when did you receive that one? Mm-mm.","start_word":284,"end_word":296,"intents":[{"intent":"Verify invoice date","confidence_score":0.004756717}]},{"text":"Oh, where's the bloody date? Or just provide me the the invoice number so I can Oh, hang let on.","start_word":300,"end_word":319,"intents":[{"intent":"Verify invoice details","confidence_score":0.008973929}]},{"text":"Or just provide me the the invoice number so I can Oh, hang let on.","start_word":305,"end_word":319,"intents":[{"intent":"Provide invoice number","confidence_score":0.07601054},{"intent":"Provide invoice number","confidence_score":0.1750809},{"intent":"Provide invoice number","confidence_score":0.024655532}]},{"text":"However, if you are aware that you already have a automatic payment or direct debit payment method set up on the account, you don't need to do anything on your end. You don't need to do manual payment on your end. Just ensure that the finances or funds are available to your payment method between the fifth until the tenth of each month.","start_word":375,"end_word":437,"intents":[{"intent":"Confirm payment method","confidence_score":0.17754903}]},{"text":"And then Thank if there's any problem about the payment method, we will reach out okay. Thank to you.","start_word":727,"end_word":745,"intents":[{"intent":"Fix payment issue","confidence_score":0.022115985}]}]},"sentiments":{"segments":[{"text":"Hi. Good morning. Thank you so much for calling Airtel accounts. How may I help you today?","start_word":0,"end_word":16,"sentiment":"positive","sentiment_score":0.6543484330177307},{"text":"Yeah. Hi. I'm wanting to set up a direct debit for my Internet service. Oh, sure.","start_word":17,"end_word":32,"sentiment":"neutral","sentiment_score":0.13042545318603516},{"text":"Thank you so much for your call today. I would love to assist you.","start_word":33,"end_word":46,"sentiment":"positive","sentiment_score":0.6914376020431519},{"text":"May I have your phone number, please? 041796 Mhmm. 971 Thank you so two.","start_word":47,"end_word":60,"sentiment":"neutral","sentiment_score":0.18580183386802673},{"text":"much.","start_word":61,"end_word":61,"sentiment":"positive","sentiment_score":0.3516063988208771},{"text":"And may I have your full name? Denise Walker.","start_word":62,"end_word":70,"sentiment":"neutral","sentiment_score":0.08987557142972946},{"text":"Thank you, Denise.","start_word":71,"end_word":73,"sentiment":"positive","sentiment_score":0.36551210284233093},{"text":"Give me a moment. Let me just pull out your account here. Okay? K. Thank you.","start_word":74,"end_word":89,"sentiment":"neutral","sentiment_score":0.1669623851776123},{"text":"Thanks so much for patiently waiting.","start_word":90,"end_word":95,"sentiment":"positive","sentiment_score":0.534648060798645},{"text":"Please confirm which one you would like to use. Is it a bank account or a card? It's bank account. Okay.","start_word":96,"end_word":116,"sentiment":"neutral","sentiment_score":0.0716901645064354},{"text":"Perfect. Thank you.","start_word":117,"end_word":119,"sentiment":"positive","sentiment_score":0.46906253695487976},{"text":"Let me just set it up for you here. Okay. What is the BSB number? 124 Mhmm. 001. Okay. Thank you. Let me just check something here. Okay. Payment. Oh, I'm showing here that the direct debit using this bank account ends in Yep. 001 has been set up already Right. on the account. So, technically, it your current invoice for the Internet service will be processed automatically using your bank account. Okay. Well, I got an email the other day saying that I haven't Mhmm. paid hang on. Let me let me find it. I paid Mhmm. but I paid by BPAY yesterday. I think it was yesterday. Just give me a second. Oh god. Sure I have thing.","start_word":120,"end_word":239,"sentiment":"neutral","sentiment_score":-0.04791128262877464},{"text":"can't find it.","start_word":240,"end_word":242,"sentiment":"negative","sentiment_score":-0.43908223509788513},{"text":"Anyway, it said that I haven't paid $59. Because I thought I had already set it up.","start_word":243,"end_word":259,"sentiment":"neutral","sentiment_score":-0.32816970348358154},{"text":"So I don't know why why I'm getting that that I haven't paid.","start_word":260,"end_word":272,"sentiment":"negative","sentiment_score":-0.3897542953491211},{"text":"Oh, here it is. I found it. Okay. $59.46. Right? Mhmm. And it was saying Oh, that when did you receive that one? Mm-mm. this this email? Oh, where's the bloody date? Or just provide me the the invoice number so I can Oh, hang let on. me Wait check a minute. this for you here. Alright. Mm-mm. Invoice number is 202601003081. Okay.","start_word":273,"end_word":335,"sentiment":"neutral","sentiment_score":0.010940104722976685},{"text":"Thank you.","start_word":336,"end_word":337,"sentiment":"positive","sentiment_score":0.4401635527610779},{"text":"Oh, yes. Got it now. So, basically, just for your reference, even though you have, like, a setup payment, automatic payment, direct debit, every first of each month, you still receive an invoice just for your reference. However, if you are aware that you already have a automatic payment or direct debit payment method set up on the account, you don't need to do anything on your end. You don't need to do manual payment on your end. Just ensure that the finances or funds are available to your payment method between the fifth until the tenth of each month. So once our back end accounts will be processing the payment, it will go through. But I could see on here that your July July invoice has been paid. Alright. So nothing for the $59.46. That's Yes. the Because I invoice because you I got. manual I manually paid that. So I've I've I've so You if it's wanna repeat that? Okay. I manually did that because I thought the email that I got, which I can't find the bloody I see. I see. Alright. The reason why. But if, for example, if you did not process your payment via BPAY yesterday, it will automatically be processed between the fifth till the tenth using your bank account that you set up through this. However, since it's already zero balance, we won't process anything this month. We'll proceed next month onwards. Alright. Yeah. Yeah. It's already set up. Nothing to worry. The the one you mentioned, last four digit last three digits, 001. Because because when I set it all up, I thought I thought that was coming out automatically. But you never set up any automatic thing through your BPAY? No. I I No. went I got the invoice. I looked at the b pay, and I just automatically put it Oh, in yesterday. okay. So Yeah. I'll That's have perfect. to go. Because I'm thinking maybe you set up an automatic one to your BPA and then you already set up one on here. So you might charge double, but don't set up anything to your BPA. It's already been set up Alright. on our CRM. And also, the agreement reference that is successfully set up has been sent as well through your email last May 18. Okay.","start_word":338,"end_word":726,"sentiment":"neutral","sentiment_score":0.04753510755484392},{"text":"And then Thank if there's any problem about the payment method, we will reach out okay. Thank to you. you as well.","start_word":727,"end_word":748,"sentiment":"positive","sentiment_score":0.3886241316795349},{"text":"Okay?","start_word":749,"end_word":749,"sentiment":"neutral","sentiment_score":0.2728721499443054},{"text":"You're welcome.","start_word":750,"end_word":751,"sentiment":"positive","sentiment_score":0.4791860580444336},{"text":"Anything else that I may help you today? Okay.","start_word":752,"end_word":760,"sentiment":"neutral","sentiment_score":0.2896518111228943},{"text":"Thank you so much for your call, and have a good one. Be safe always.","start_word":761,"end_word":775,"sentiment":"positive","sentiment_score":0.8051936626434326},{"text":"Bye bye.","start_word":776,"end_word":777,"sentiment":"neutral","sentiment_score":0.28595003485679626}],"average":{"sentiment":"neutral","sentiment_score":0.07681646120395695}}}}