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Can I have your full address, please, for me to check the service? Mhmm. Six zero mhmm. Slash one four six. Mhmm. Sorry. Sorry. Can you repeat it, please? D e, double o. Sorry. I did not get your street address. So it's 0 Sick 606 Unit 606 Slash 146. And Mhmm. Sir, can you spell it again? B a. Mhmm. D A. Mhmm. Mhmm. I N e r I n g. So it's v e mhmm. V B E, 00, Okay. L mhmm. Bell Street Covertge, Vic. Dalerin Street, Gmail. Mhmm. Okay. Is it okay if I put you on hold? Let me just check the address. Hello? Yeah. Is it okay if I put you on hold? Let me just check the address. Okay. Hang on. Hello? Thank you for waiting. Let me just repeat the address. It's Apartment 606 Slash 146 Ballerine Street, Guillong, Vic 3220. So upon upon checking yes. Hello. Can you hear me? Yes. Upon checking the address, Lynham Networks is available at this address, So it's not NBN. Have you tried to visit our website or not yet? It's Linham Networks. Yeah. Same. It's same. Mhmm. Actually, for Lindholm Networks, we do not have a pensioner discount when we're on a regular prices. If, for our basic one, which is 25 MBPS unlimited, it's $69.95 per month. But if you, opted twelve or twenty four month contract, which is a lock in contract. We do offer a 15% discount for the first three months. Sorry? For the lock in? Yeah. So it's 69.95 minus the 15%. Hang on. Let me just check. It's $59.45 for the first three months. Yeah. Then it will be back mhmm. It'll go back to its regular price after the three months. Okay. Yeah. We do also have a no contract, which is a month to month basis, but we have a connection fee for that, which is $65, a one time payment. And so yeah. And so discount for that one, it'll be on its original price, which is 69.95 per month for the basic one. Mhmm. Actually, the connection fee is you need to settle the connection fee with with the upfront payment. So our ordering process is via our website. You'll be selecting the plan speed that you want and the router if you'll be needing your own router or you already have one. Do you need yeah. So we can check that one if it's compatible with the service. We'll be just sending you an email instruction on how to set it up with your credentials. Then once yeah. So for the front payment you beep, you need to settle the price of the plan and the connection fee for the contract, if ever, for the no contract or twelve month contract. Okay. You're welcome. Just give us a callback again if ever. Bye. Yeah. 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Yes. Hello. Good afternoon. This is Marissa again from Airtel.\n\nPensioner discount? Yes. But this is only applicable under NBN addresses. Can I have Mia Loop? Okay.\n\nCan I have your full address, please, for me to check the service? Mhmm. Six zero mhmm. Slash one four six. Mhmm.\n\nSorry. Sorry. Can you repeat it, please? D e, double o. Sorry.\n\nI did not get your street address. So it's 0 Sick 606 Unit 606 Slash 146. And Mhmm. Sir, can you spell it again? B a.\n\nMhmm. D A. Mhmm. Mhmm. I N e r I n g.\n\nSo it's v e mhmm. V B E, 00, Okay. L mhmm. Bell Street Covertge, Vic. Dalerin Street, Gmail.\n\nMhmm. Okay. Is it okay if I put you on hold? Let me just check the address. Hello?\n\nYeah. Is it okay if I put you on hold? Let me just check the address. Okay. Hang on.\n\nHello? Thank you for waiting. Let me just repeat the address. It's Apartment 606 Slash 146 Ballerine Street, Guillong, Vic 3220. So upon upon checking yes.\n\nHello. Can you hear me? Yes. Upon checking the address, Lynham Networks is available at this address, So it's not NBN. Have you tried to visit our website or not yet?\n\nIt's Linham Networks. Yeah. Same. It's same. Mhmm.\n\nActually, for Lindholm Networks, we do not have a pensioner discount when we're on a regular prices. If, for our basic one, which is 25 MBPS unlimited, it's $69.95 per month. But if you, opted twelve or twenty four month contract, which is a lock in contract. We do offer a 15% discount for the first three months. Sorry?\n\nFor the lock in? Yeah. So it's 69.95 minus the 15%. Hang on. Let me just check.\n\nIt's $59.45 for the first three months. Yeah. Then it will be back mhmm. It'll go back to its regular price after the three months. Okay.\n\nYeah. We do also have a no contract, which is a month to month basis, but we have a connection fee for that, which is $65, a one time payment. And so yeah. And so discount for that one, it'll be on its original price, which is 69.95 per month for the basic one. Mhmm.\n\nActually, the connection fee is you need to settle the connection fee with with the upfront payment. So our ordering process is via our website. You'll be selecting the plan speed that you want and the router if you'll be needing your own router or you already have one. Do you need yeah. So we can check that one if it's compatible with the service.\n\nWe'll be just sending you an email instruction on how to set it up with your credentials. Then once yeah. So for the front payment you beep, you need to settle the price of the plan and the connection fee for the contract, if ever, for the no contract or twelve month contract. Okay. You're welcome.\n\nJust give us a callback again if ever. Bye. Yeah. 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yes.","start":298.54498,"end":306.065,"sentiment":"neutral","sentiment_score":-0.03721321113407612}],"sentiment":"neutral","sentiment_score":0.13205338978710082,"num_words":26,"start":285.13,"end":306.065},{"sentences":[{"text":"Hello.","start":306.065,"end":306.465,"sentiment":"neutral","sentiment_score":-0.01994810439646244},{"text":"Can you hear me?","start":306.465,"end":307.365,"sentiment":"neutral","sentiment_score":-0.020183779997751117},{"text":"Yes.","start":308.625,"end":308.865,"sentiment":"neutral","sentiment_score":0.008905962109565735},{"text":"Upon checking the address, Lynham Networks is available at this address, So it's not NBN.","start":308.865,"end":315.86,"sentiment":"neutral","sentiment_score":-0.027383186916510264},{"text":"Have you tried to visit our website or not yet?","start":316.88,"end":319.53998,"sentiment":"neutral","sentiment_score":-0.0556806493550539}],"sentiment":"neutral","sentiment_score":-0.03417198579277723,"num_words":31,"start":306.065,"end":319.53998},{"sentences":[{"text":"It's Linham Networks.","start":323.6,"end":324.97998,"sentiment":"neutral","sentiment_score":-0.0020302714547142386},{"text":"Yeah.","start":327.75998,"end":328.25998,"sentiment":"neutral","sentiment_score":0.014578589238226414},{"text":"Same.","start":330.055,"end":330.135,"sentiment":"neutral","sentiment_score":0.02286858856678009},{"text":"It's same.","start":330.135,"end":330.875,"sentiment":"neutral","sentiment_score":0.010828144382685423},{"text":"Mhmm.","start":333.255,"end":333.755,"sentiment":"neutral","sentiment_score":-0.0032949429005384445}],"sentiment":"neutral","sentiment_score":0.006214713663212024,"num_words":8,"start":323.6,"end":333.755},{"sentences":[{"text":"Actually, for Lindholm Networks, we do not have a pensioner discount when we're on a regular prices.","start":336.135,"end":342.79498,"sentiment":"neutral","sentiment_score":-0.08670244545347112},{"text":"If, for our basic one, which is 25 MBPS unlimited, it's $69.95 per month.","start":343.56,"end":351.34,"sentiment":"neutral","sentiment_score":0.006650357773261411},{"text":"But if you, opted twelve or twenty four month contract, which is a lock in contract.","start":351.71997,"end":358.435,"sentiment":"neutral","sentiment_score":0.0033400902757421136},{"text":"We do offer a 15% discount for the first three months.","start":358.435,"end":362.455,"sentiment":"neutral","sentiment_score":0.085492151027376},{"text":"Sorry?","start":367.63498,"end":368.13498,"sentiment":"neutral","sentiment_score":-0.07838264852762222}],"sentiment":"neutral","sentiment_score":-0.007887527232168842,"num_words":59,"start":336.135,"end":368.13498},{"sentences":[{"text":"For the lock in?","start":372.5,"end":375.32,"sentiment":"neutral","sentiment_score":-0.013615647563710809},{"text":"Yeah.","start":376.02,"end":376.26,"sentiment":"neutral","sentiment_score":-0.012872155755758286},{"text":"So it's 69.95 minus the 15%.","start":376.26,"end":381.4,"sentiment":"neutral","sentiment_score":-0.02256967034190893},{"text":"Hang on.","start":381.54,"end":381.94,"sentiment":"neutral","sentiment_score":-0.0028648702427744865},{"text":"Let me just check.","start":381.94,"end":382.945,"sentiment":"neutral","sentiment_score":0.01926634879782796}],"sentiment":"neutral","sentiment_score":-0.007730418432723074,"num_words":17,"start":372.5,"end":382.945},{"sentences":[{"text":"It's $59.45 for the first three months.","start":382.945,"end":387.045,"sentiment":"neutral","sentiment_score":0.019670375057363083},{"text":"Yeah.","start":387.74503,"end":388.24503,"sentiment":"neutral","sentiment_score":0.048010796308517456},{"text":"Then it will be back mhmm.","start":388.70502,"end":390.48502,"sentiment":"neutral","sentiment_score":0.015309087621668974},{"text":"It'll go back to its regular price after the three months.","start":391.105,"end":395.43,"sentiment":"neutral","sentiment_score":0.10757537253878334},{"text":"Okay.","start":419.775,"end":420.27,"sentiment":"neutral","sentiment_score":0.057791270315647125}],"sentiment":"neutral","sentiment_score":0.058410704449320644,"num_words":26,"start":382.945,"end":420.27},{"sentences":[{"text":"Yeah.","start":420.27,"end":420.50998,"sentiment":"neutral","sentiment_score":0.0657212883234024},{"text":"We do also have a no contract, which is a month to month basis, but we have a connection fee for that, which is $65, a one time payment.","start":420.50998,"end":430.93,"sentiment":"neutral","sentiment_score":0.06752835894966948},{"text":"And so yeah.","start":433.87,"end":435.97,"sentiment":"neutral","sentiment_score":-0.0522907425959905},{"text":"And so discount for that one, it'll be on its original price, which is 69.95 per month for the basic one.","start":436.485,"end":446.505,"sentiment":"neutral","sentiment_score":0.02167017961896601},{"text":"Mhmm.","start":449.04498,"end":449.54498,"sentiment":"neutral","sentiment_score":-0.02044691890478134}],"sentiment":"neutral","sentiment_score":0.0418508786030791,"num_words":55,"start":420.27,"end":449.54498},{"sentences":[{"text":"Actually, the connection fee is you need to settle the connection fee with with the upfront payment.","start":455.02,"end":463.12,"sentiment":"neutral","sentiment_score":-0.02244853929561727},{"text":"So our ordering process is via our website.","start":463.625,"end":466.345,"sentiment":"neutral","sentiment_score":0.037972395308315754},{"text":"You'll be selecting the plan speed that you want and the router if you'll be needing your own router or you already have one.","start":466.345,"end":474.925,"sentiment":"neutral","sentiment_score":0.035125376152185105},{"text":"Do you need yeah.","start":475.465,"end":477.48,"sentiment":"neutral","sentiment_score":0.030186044983565807},{"text":"So we can check that one if it's compatible with the service.","start":477.48,"end":480.76,"sentiment":"neutral","sentiment_score":0.06517167451481025}],"sentiment":"neutral","sentiment_score":0.025661035326237862,"num_words":65,"start":455.02,"end":480.76},{"sentences":[{"text":"We'll be just sending you an email instruction on how to set it up with your credentials.","start":480.76,"end":486.94,"sentiment":"neutral","sentiment_score":0.05254135247977341},{"text":"Then once yeah.","start":487.80002,"end":489.82,"sentiment":"neutral","sentiment_score":0.011199780739843845},{"text":"So for the front payment you beep, you need to settle the price of the plan and the connection fee for the contract, if ever, for the no contract or twelve month contract.","start":491.495,"end":506.075,"sentiment":"neutral","sentiment_score":0.005114317321303216},{"text":"Okay.","start":510.48,"end":510.88,"sentiment":"neutral","sentiment_score":0.2884904742240906},{"text":"You're welcome.","start":510.88,"end":511.62003,"sentiment":"positive","sentiment_score":0.39182937145233154}],"sentiment":"neutral","sentiment_score":0.03870935755548999,"num_words":56,"start":480.76,"end":511.62003},{"sentences":[{"text":"Just give us a callback again if ever.","start":511.92,"end":514.82,"sentiment":"neutral","sentiment_score":0.18125879019498825},{"text":"Bye.","start":517.3069,"end":517.5469,"sentiment":"neutral","sentiment_score":0.2496929168701172},{"text":"Yeah.","start":517.5469,"end":517.8669,"sentiment":"neutral","sentiment_score":0.06753098219633102},{"text":"Have a great 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I can hear you now. Thank you so much for calling back. I'm just looking to see what the basic Internet residential plan is in my building for pensioners. Do you offer a pensioner discount? Yeah. I'm on I'm on a Neo Loop. Neo Loop. Yeah. I'm on a Neo Loop. Yes. Yes. Unit 606 Slash 146 Bellerine Street, B E, L L, E R I N E. B E, L L, E R I N E, Ballerine Street, Geelong, G, E E, L O N G 3220, Victoria. Yes. Ballerine Street, B E t e, e for energy, L L I N no. Sorry. L L E R E R I n e. Yes. I n e. I n e. B no. B For Bob, B E, Double L, E R I N E. No. B E, L L, L For Lolly. No. Ballerine Street, Geelong. B e, double l, e r I n e, Street, Geelong three, 220. How's that? Yep. I'm here. Yes. Yes. Of course. Yes. Yes. Hello? That's correct. Sorry? I can't hear you. Yes. It's not it's NBN, is it? Yeah. Neo Loop. Mayhem. Yeah. Yeah. Mayhem. Yeah. So how much is it per month? What's the cheapest you got there, and do you do a pension or discount? And how much does that come to? How much will that be? For three months? Yeah. Fifty nine. Okay. And then go okay. Yep. Yep. True. Well, I'm paying $79 now with with Lightning Broadband. So I'm just gonna talk to my wife, and once we ring everybody up, we might be ringing you back to change over because I don't have a locked in plan with them. It's just month to month. Yeah. Yeah. Yeah. I think they charged me a one time connection fee too last time. Yeah. Okay. Even though it's already connect it's already connected, do you still pay connection fee if it's already connected? Already have one here. Yeah. It is. Okay. Yeah. Yeah. Okay. Okay. Alright. Alright. Yep. Alright. I'll let you know. Okay. Thank you so much. Okay. Thank you. Yes. No worries. Thank you so much. 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I can hear you now. Thank you so much for calling back. I'm just looking to see what the basic Internet residential plan is in my building for pensioners. Do you offer a pensioner discount?\n\nYeah. I'm on I'm on a Neo Loop. Neo Loop. Yeah. I'm on a Neo Loop.\n\nYes. Yes. Unit 606 Slash 146 Bellerine Street, B E, L L, E R I N E. B E, L L, E R I N E, Ballerine Street, Geelong, G, E E, L O N G 3220, Victoria. Yes.\n\nBallerine Street, B E t e, e for energy, L L I N no. Sorry. L L E R E R I n e. Yes. I n e.\n\nI n e. B no. B For Bob, B E, Double L, E R I N E. No. B E, L L, L For Lolly.\n\nNo. Ballerine Street, Geelong. B e, double l, e r I n e, Street, Geelong three, 220. How's that? Yep.\n\nI'm here. Yes. Yes. Of course. Yes.\n\nYes. Hello? That's correct. Sorry? I can't hear you.\n\nYes. It's not it's NBN, is it? Yeah. Neo Loop. Mayhem.\n\nYeah. Yeah. Mayhem. Yeah. So how much is it per month?\n\nWhat's the cheapest you got there, and do you do a pension or discount? 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correct.","start":298.34,"end":299.16,"sentiment":"neutral","sentiment_score":0.09827869012951851},{"text":"Sorry?","start":304.1,"end":304.34,"sentiment":"neutral","sentiment_score":-0.05232271924614906},{"text":"I can't hear you.","start":304.34,"end":305.48,"sentiment":"neutral","sentiment_score":-0.17191061936318874}],"sentiment":"neutral","sentiment_score":-0.044599896089898214,"num_words":9,"start":286.085,"end":305.48},{"sentences":[{"text":"Yes.","start":318.135,"end":318.635,"sentiment":"neutral","sentiment_score":-0.042396433651447296},{"text":"It's not it's NBN, is it?","start":320.535,"end":322.41,"sentiment":"neutral","sentiment_score":-0.05588029883801937},{"text":"Yeah.","start":325.37,"end":325.85,"sentiment":"neutral","sentiment_score":0.006714719347655773},{"text":"Neo Loop.","start":325.85,"end":326.57,"sentiment":"neutral","sentiment_score":0.0010580038651823997},{"text":"Mayhem.","start":326.57,"end":327.07,"sentiment":"neutral","sentiment_score":0.0036591205280274153}],"sentiment":"neutral","sentiment_score":-0.033198943552137775,"num_words":11,"start":318.135,"end":327.07},{"sentences":[{"text":"Yeah.","start":327.13,"end":327.63,"sentiment":"neutral","sentiment_score":0.013114609755575655},{"text":"Yeah.","start":327.85,"end":328.25,"sentiment":"neutral","sentiment_score":0.01664508879184723},{"text":"Mayhem.","start":328.25,"end":328.65,"sentiment":"neutral","sentiment_score":0.014923349022865295},{"text":"Yeah.","start":328.65,"end":329.15,"sentiment":"neutral","sentiment_score":0.019654668867588043},{"text":"So how much is it per month?","start":329.93,"end":331.37,"sentiment":"neutral","sentiment_score":0.0042082977348140305}],"sentiment":"neutral","sentiment_score":0.008526890961961313,"num_words":11,"start":327.13,"end":331.37},{"sentences":[{"text":"What's the cheapest you got there, and do you do a pension or discount?","start":331.37,"end":334.35,"sentiment":"neutral","sentiment_score":0.00016966887882777622},{"text":"And how much does that come to?","start":349.71,"end":365.65,"sentiment":"neutral","sentiment_score":0.006052483671477863},{"text":"How much will that be?","start":368.455,"end":369.755,"sentiment":"neutral","sentiment_score":-0.06306023448705673},{"text":"For three months?","start":370.455,"end":371.435,"sentiment":"neutral","sentiment_score":-0.022840819011131924},{"text":"Yeah.","start":374.135,"end":374.635,"sentiment":"neutral","sentiment_score":-0.012235615402460098}],"sentiment":"neutral","sentiment_score":-0.011710549828906854,"num_words":30,"start":331.37,"end":374.635},{"sentences":[{"text":"Fifty nine.","start":386.21002,"end":387.03,"sentiment":"neutral","sentiment_score":0.006802625022828579},{"text":"Okay.","start":388.37,"end":388.77002,"sentiment":"neutral","sentiment_score":0.0500885508954525},{"text":"And then go okay.","start":388.77002,"end":391.99002,"sentiment":"neutral","sentiment_score":0.06330344267189503},{"text":"Yep.","start":394.85,"end":395.35,"sentiment":"neutral","sentiment_score":0.0616961270570755},{"text":"Yep.","start":396.21002,"end":396.71002,"sentiment":"neutral","sentiment_score":0.08708831667900085}],"sentiment":"neutral","sentiment_score":0.05174355726275179,"num_words":9,"start":386.21002,"end":396.71002},{"sentences":[{"text":"True.","start":396.77002,"end":397.27002,"sentiment":"neutral","sentiment_score":0.10812334716320038},{"text":"Well, I'm paying $79 now with with Lightning Broadband.","start":398.075,"end":403.855,"sentiment":"neutral","sentiment_score":0.09146103262901306},{"text":"So I'm just gonna talk to my wife, and once we ring everybody up, we might be ringing you back to change over because I don't have a locked in plan with them.","start":406.39502,"end":417.19998,"sentiment":"neutral","sentiment_score":0.03298514727220842},{"text":"It's just month to month.","start":417.58,"end":418.88,"sentiment":"neutral","sentiment_score":0.029789070039987563},{"text":"Yeah.","start":431.515,"end":431.995,"sentiment":"neutral","sentiment_score":0.023212097585201263}],"sentiment":"neutral","sentiment_score":0.04473346833861908,"num_words":49,"start":396.77002,"end":431.995},{"sentences":[{"text":"Yeah.","start":431.995,"end":432.395,"sentiment":"neutral","sentiment_score":0.014432641677558422},{"text":"Yeah.","start":432.395,"end":432.635,"sentiment":"neutral","sentiment_score":-0.0010574869811534882},{"text":"I think they charged me a one time connection fee too last 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let you know.","start":507.87,"end":508.66998,"sentiment":"neutral","sentiment_score":0.1239752434194088},{"text":"Okay.","start":508.66998,"end":508.91,"sentiment":"neutral","sentiment_score":0.26479601860046387}],"sentiment":"neutral","sentiment_score":0.1226120253559202,"num_words":8,"start":505.31,"end":508.91},{"sentences":[{"text":"Thank you so much.","start":508.91,"end":509.895,"sentiment":"positive","sentiment_score":0.4968014433979988},{"text":"Okay.","start":512.21497,"end":512.535,"sentiment":"neutral","sentiment_score":0.20424234867095947},{"text":"Thank you.","start":512.535,"end":513.355,"sentiment":"neutral","sentiment_score":0.23589462786912918},{"text":"Yes.","start":513.895,"end":514.395,"sentiment":"neutral","sentiment_score":0.1035083457827568},{"text":"No worries.","start":514.535,"end":515.195,"sentiment":"neutral","sentiment_score":0.2453402280807495}],"sentiment":"neutral","sentiment_score":0.3257426179945469,"num_words":10,"start":508.91,"end":515.195},{"sentences":[{"text":"Thank you so much.","start":515.975,"end":517.035,"sentiment":"positive","sentiment_score":0.4715772494673729},{"text":"You too.","start":519.255,"end":519.915,"sentiment":"neutral","sentiment_score":0.2756289765238762}],"sentiment":"positive","sentiment_score":0.4062611584862073,"num_words":6,"start":515.975,"end":519.915}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello. Yes. Hello. Good afternoon. This is Marissa again from Airtel.\n\nChannel 1: I can hear you now. Thank you so much for calling back. I'm just looking to see what the basic Internet residential plan is in my building for pensioners. Do you offer a pensioner discount?\n\nChannel 0: Pensioner discount?\n\nChannel 1: Yeah.\n\nChannel 0: Yes. But this is only applicable under NBN addresses. Can\n\nChannel 1: I'm\n\nChannel 0: I\n\nChannel 1: on I'm\n\nChannel 0: have\n\nChannel 1: on a Neo Loop. Neo Loop.\n\nChannel 0: Mia Loop?\n\nChannel 1: Yeah. I'm on a Neo Loop.\n\nChannel 0: Okay. Can I have your full address, please, for me to check\n\nChannel 1: Yes.\n\nChannel 0: the service? Mhmm.\n\nChannel 1: Yes. Unit 606 Slash\n\nChannel 0: Six zero mhmm.\n\nChannel 1: 146\n\nChannel 0: Slash one four six. Mhmm.\n\nChannel 1: Bellerine Street, B E, L L, E\n\nChannel 0: Sorry.\n\nChannel 1: R I N E.\n\nChannel 0: Sorry. Can you repeat it, please?\n\nChannel 1: B E, L L,\n\nChannel 0: D e, double o.\n\nChannel 1: E R I N E, Ballerine Street, Geelong, G, E E, L O N G 3220, Victoria.\n\nChannel 0: Sorry. I did not get your street address. So it's 0 Sick 606 Unit 606 Slash 146.\n\nChannel 1: Yes.\n\nChannel 0: And\n\nChannel 1: Ballerine Street,\n\nChannel 0: Mhmm. Sir, can you spell it again?\n\nChannel 1: B E\n\nChannel 0: B a. Mhmm. D A.\n\nChannel 1: t e, e for energy,\n\nChannel 0: Mhmm.\n\nChannel 1: L L\n\nChannel 0: Mhmm.\n\nChannel 1: I N no. Sorry. L L E R E R\n\nChannel 0: I\n\nChannel 1: I n\n\nChannel 0: N\n\nChannel 1: e.\n\nChannel 0: e r\n\nChannel 1: Yes. I\n\nChannel 0: I n g.\n\nChannel 1: n e. I n\n\nChannel 0: So it's v e\n\nChannel 1: e. B no. B For Bob, B E, Double\n\nChannel 0: mhmm.\n\nChannel 1: L, E\n\nChannel 0: V\n\nChannel 1: R I N E.\n\nChannel 0: B E, 00,\n\nChannel 1: No. B E, L L, L For Lolly.\n\nChannel 0: Okay. L mhmm. Bell Street Covertge, Vic.\n\nChannel 1: No. Ballerine Street, Geelong.\n\nChannel 0: Dalerin Street,\n\nChannel 1: B e, double\n\nChannel 0: Gmail.\n\nChannel 1: l, e r I n e, Street, Geelong three,\n\nChannel 0: Mhmm.\n\nChannel 1: 220. How's that?\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just check the address. Hello?\n\nChannel 1: Yep. I'm here.\n\nChannel 0: Yeah. Is it okay if I put you on hold?\n\nChannel 1: Yes.\n\nChannel 0: Let me just\n\nChannel 1: Yes.\n\nChannel 0: check\n\nChannel 1: Of course.\n\nChannel 0: the address. Okay. Hang\n\nChannel 1: Yes.\n\nChannel 0: on. Hello?\n\nChannel 1: Yes. Hello?\n\nChannel 0: Thank you for waiting. Let me just repeat the address. It's Apartment 606 Slash 146 Ballerine Street, Guillong, Vic 3220.\n\nChannel 1: That's\n\nChannel 0: So\n\nChannel 1: correct.\n\nChannel 0: upon\n\nChannel 1: Sorry? I\n\nChannel 0: upon\n\nChannel 1: can't hear\n\nChannel 0: checking\n\nChannel 1: you.\n\nChannel 0: yes. Hello. Can you hear me? Yes. Upon checking the address, Lynham Networks is available at this address, So it's not NBN.\n\nHave you tried to visit our website\n\nChannel 1: Yes.\n\nChannel 0: or not yet?\n\nChannel 1: It's not it's NBN, is it?\n\nChannel 0: It's Linham Networks.\n\nChannel 1: Yeah. Neo Loop. Mayhem. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Mayhem. Yeah. So\n\nChannel 0: Same. It's\n\nChannel 1: how much\n\nChannel 0: same.\n\nChannel 1: is it per month? What's the cheapest you got there, and do you do\n\nChannel 0: Mhmm.\n\nChannel 1: a pension or discount?\n\nChannel 0: Actually, for Lindholm Networks, we do not have a pensioner discount when we're on a regular prices. If, for our basic one, which is 25 MBPS unlimited, it's $69.95\n\nChannel 1: And\n\nChannel 0: per month. But if you, opted twelve or twenty four month contract, which is a lock in contract. We do offer a 15% discount for the first three months.\n\nChannel 1: how much does that come to?\n\nChannel 0: Sorry?\n\nChannel 1: How much will that be? For three months?\n\nChannel 0: For the lock\n\nChannel 1: Yeah.\n\nChannel 0: in? Yeah. So it's 69.95 minus the 15%. Hang on. Let me just check.\n\nIt's $59.45 for the first\n\nChannel 1: Fifty\n\nChannel 0: three\n\nChannel 1: nine.\n\nChannel 0: months. Yeah.\n\nChannel 1: Okay.\n\nChannel 0: Then\n\nChannel 1: And then\n\nChannel 0: it\n\nChannel 1: go\n\nChannel 0: will be back mhmm. It'll\n\nChannel 1: okay.\n\nChannel 0: go back to its regular price after the three\n\nChannel 1: Yep.\n\nChannel 0: months.\n\nChannel 1: Yep. True. Well, I'm paying $79 now with with Lightning Broadband. So I'm just gonna talk to my wife, and once we ring everybody up, we might be ringing you back to change over because I don't have a locked in plan with them. It's just month to month.\n\nChannel 0: Okay. Yeah. We do also have a no contract, which is a month to month basis, but we have a connection fee for that, which is $65, a one time payment.\n\nChannel 1: Yeah. Yeah. Yeah. I think they charged me a one\n\nChannel 0: And\n\nChannel 1: time connection\n\nChannel 0: so\n\nChannel 1: fee too\n\nChannel 0: yeah.\n\nChannel 1: last\n\nChannel 0: And\n\nChannel 1: time.\n\nChannel 0: so discount for that one,\n\nChannel 1: Yeah.\n\nChannel 0: it'll be on its original price, which is 69.95 per month\n\nChannel 1: Okay. Even\n\nChannel 0: for\n\nChannel 1: though\n\nChannel 0: the\n\nChannel 1: it's already\n\nChannel 0: basic\n\nChannel 1: connect\n\nChannel 0: one.\n\nChannel 1: it's already connected,\n\nChannel 0: Mhmm.\n\nChannel 1: do you still pay connection fee if it's already connected?\n\nChannel 0: Actually, the connection fee is you need to settle the connection fee with with the upfront payment. So our ordering process is via our website. You'll be selecting the plan speed that you want and the router if you'll be needing your own router or you already have one.\n\nChannel 1: Already\n\nChannel 0: Do\n\nChannel 1: have\n\nChannel 0: you\n\nChannel 1: one\n\nChannel 0: need\n\nChannel 1: here.\n\nChannel 0: yeah. So we can check that one if it's compatible with the service. We'll be just sending you an email instruction on how to set it up\n\nChannel 1: Yeah.\n\nChannel 0: with your\n\nChannel 1: It is.\n\nChannel 0: credentials. Then\n\nChannel 1: Okay.\n\nChannel 0: once yeah.\n\nChannel 1: Yeah. Yeah. Okay.\n\nChannel 0: So for the front payment you beep, you need to settle the price of the plan and the connection fee for the contract, if ever,\n\nChannel 1: Okay.\n\nChannel 0: for the\n\nChannel 1: Alright.\n\nChannel 0: no contract or twelve month\n\nChannel 1: Alright.\n\nChannel 0: contract.\n\nChannel 1: Yep. Alright. I'll let you know. Okay. Thank you so much.\n\nChannel 0: Okay. You're welcome. Just\n\nChannel 1: Okay.\n\nChannel 0: give us\n\nChannel 1: Thank\n\nChannel 0: a callback\n\nChannel 1: you.\n\nChannel 0: again\n\nChannel 1: Yes.\n\nChannel 0: if ever.\n\nChannel 1: No worries. Thank you so much.\n\nChannel 0: Bye. Yeah. Have a great day.\n\nChannel 1: You too.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.015008438378572464}],"sentiment":"neutral","sentiment_score":0.015008438378572464,"channel":1,"num_words":1,"start":1.1999999,"end":1.6999999},{"sentences":[{"text":"Hello.","start":1.92,"end":2.32,"sentiment":"neutral","sentiment_score":0.057826243340969086},{"text":"Yes.","start":2.32,"end":2.56,"sentiment":"neutral","sentiment_score":0.14233511686325073},{"text":"Hello.","start":2.56,"end":3.04,"sentiment":"neutral","sentiment_score":0.23223060369491577},{"text":"Good afternoon.","start":3.04,"end":3.6999998,"sentiment":"positive","sentiment_score":0.4720720201730728},{"text":"This is Marissa again from Airtel.","start":3.76,"end":5.7,"sentiment":"positive","sentiment_score":0.4380333473285039}],"sentiment":"positive","sentiment_score":0.36406691711057315,"channel":0,"num_words":11,"start":1.92,"end":5.7},{"sentences":[{"text":"I can hear you now.","start":6.0,"end":7.04,"sentiment":"positive","sentiment_score":0.46972920298576354},{"text":"Thank you so much for calling back.","start":7.04,"end":9.139999,"sentiment":"positive","sentiment_score":0.7106456756591797},{"text":"I'm just looking to see what the basic Internet residential plan is in my building for pensioners.","start":9.5199995,"end":17.245,"sentiment":"neutral","sentiment_score":0.1566849806729485},{"text":"Do you offer a pensioner discount?","start":17.305,"end":18.845,"sentiment":"neutral","sentiment_score":0.054682210087776184}],"sentiment":"neutral","sentiment_score":0.29471153361456737,"channel":1,"num_words":35,"start":6.0,"end":18.845},{"sentences":[{"text":"Pensioner discount?","start":20.625,"end":21.765,"sentiment":"neutral","sentiment_score":0.014773177914321423}],"sentiment":"neutral","sentiment_score":0.014773177914321423,"channel":0,"num_words":2,"start":20.625,"end":21.765},{"sentences":[{"text":"Yeah.","start":22.585,"end":23.085,"sentiment":"neutral","sentiment_score":0.030916467308998108}],"sentiment":"neutral","sentiment_score":0.030916467308998108,"channel":1,"num_words":1,"start":22.585,"end":23.085},{"sentences":[{"text":"Yes.","start":24.224998,"end":24.705,"sentiment":"neutral","sentiment_score":0.03255925327539444},{"text":"But this is only applicable under NBN addresses.","start":24.705,"end":28.485,"sentiment":"neutral","sentiment_score":-0.02785991784185171},{"text":"Can","start":29.46,"end":29.859999,"sentiment":"neutral","sentiment_score":-0.0055682603269815445}],"sentiment":"neutral","sentiment_score":-0.019588834978640078,"channel":0,"num_words":10,"start":24.224998,"end":29.859999},{"sentences":[{"text":"I'm","start":29.705,"end":29.865,"sentiment":"neutral","sentiment_score":0.0007331514498218894}],"sentiment":"neutral","sentiment_score":0.0007331514498218894,"channel":1,"num_words":1,"start":29.705,"end":29.865},{"sentences":[{"text":"I","start":29.859999,"end":30.359999,"sentiment":"neutral","sentiment_score":0.004621395841240883}],"sentiment":"neutral","sentiment_score":0.004621395841240883,"channel":0,"num_words":1,"start":29.859999,"end":30.359999},{"sentences":[{"text":"on I'm","start":29.865,"end":30.61,"sentiment":"neutral","sentiment_score":-0.002928695408627391}],"sentiment":"neutral","sentiment_score":-0.002928695408627391,"channel":1,"num_words":2,"start":29.865,"end":30.61},{"sentences":[{"text":"have","start":30.58,"end":31.08,"sentiment":"neutral","sentiment_score":0.0002835877239704132}],"sentiment":"neutral","sentiment_score":0.0002835877239704132,"channel":0,"num_words":1,"start":30.58,"end":31.08},{"sentences":[{"text":"on a Neo Loop.","start":30.61,"end":32.07,"sentiment":"neutral","sentiment_score":-0.0030436792876571413},{"text":"Neo Loop.","start":32.13,"end":33.11,"sentiment":"neutral","sentiment_score":-0.0002144386526197195}],"sentiment":"neutral","sentiment_score":-0.0021005990759780007,"channel":1,"num_words":6,"start":30.61,"end":33.11},{"sentences":[{"text":"Mia 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The customer is on a Neo Loop and provides their address and service information. The representative checks the address and confirms that Lind Non-verge offers a pensioner discount. The customer is interested in setting up a plan and router for their new home."},"intents":{"segments":[{"text":"I'm just looking to see what the basic Internet residential plan is in my building for pensioners. Do you offer a pensioner discount? Pensioner discount?","start_word":24,"end_word":48,"intents":[{"intent":"Check information","confidence_score":0.0043108417}]},{"text":"Let me just check the address. Hello?","start_word":293,"end_word":299,"intents":[{"intent":"Check address","confidence_score":0.43590188},{"intent":"Check address","confidence_score":0.22071515}]},{"text":"It's Apartment 606 Slash 146 Ballerine Street, Guillong, Vic 3220. That's So correct.","start_word":340,"end_word":352,"intents":[{"intent":"Confirm address","confidence_score":0.24665569}]},{"text":"It's how much same. is it per month?","start_word":414,"end_word":421,"intents":[{"intent":"Inquire about cost","confidence_score":0.029443337}]},{"text":"Actually, for Lindholm Networks, we do not have a pensioner discount when we're on a regular prices. If, for our basic one, which is 25 MBPS unlimited, it's $69.95 And per month. But if you, opted twelve or twenty four month contract, which is a lock in contract. We do offer a 15% discount for the first three months. how much does that come to?","start_word":437,"end_word":501,"intents":[{"intent":"Inquire about discount","confidence_score":0.029352996}]},{"text":"It'll okay. go back to its regular price after the three Yep. months.","start_word":550,"end_word":562,"intents":[{"intent":"Discuss plan price","confidence_score":0.0060713463}]},{"text":"go back to its regular price after the three Yep. months.","start_word":551,"end_word":561,"intents":[{"intent":"Rearrange plan","confidence_score":0.0017540617}]},{"text":"We do also have a no contract, which is a month to month basis, but we have a connection fee for that, which is $65, a one time payment. 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Thank you so much for calling back.","start_word":4,"end_word":23,"sentiment":"positive","sentiment_score":0.5261162519454956},{"text":"I'm just looking to see what the basic Internet residential plan is in my building for pensioners. Do you offer a pensioner discount? Pensioner discount? Yeah. Yes. But this is only applicable under NBN addresses. Can I'm I on I'm have on a Neo Loop. Neo Loop. Mia Loop? Yeah. I'm on a Neo Loop. Okay. Can I have your full address, please, for me to check Yes. the service? Mhmm. Yes. Unit 606 Slash Six zero mhmm. 146 Slash one four six. Mhmm. Bellerine Street, B E, L L, E Sorry. R I N E. Sorry. Can you repeat it, please? B E, L L, D e, double o. E R I N E, Ballerine Street, Geelong, G, E E, L O N G 3220, Victoria. Sorry. I did not get your street address. So it's 0 Sick 606 Unit 606 Slash 146. Yes. And Ballerine Street, Mhmm. Sir, can you spell it again? B E B a. Mhmm. D A. t e, e for energy, Mhmm. L L Mhmm. I N no. Sorry. L L E R E R I I n N e. e r Yes. I I n g. n e. I n So it's v e e. B no. B For Bob, B E, Double mhmm. L, E V R I N E. B E, 00, No. B E, L L, L For Lolly. Okay. L mhmm. Bell Street Covertge, Vic. No. Ballerine Street, Geelong. Dalerin Street, B e, double Gmail. l, e r I n e, Street, Geelong three, Mhmm. 220. How's that? Okay. Is it okay if I put you on hold? Let me just check the address. Hello? Yep. I'm here. Yeah. Is it okay if I put you on hold? Yes. Let me just Yes. check Of course. the address. Okay. Hang Yes. on. Hello? Yes. Hello?","start_word":24,"end_word":329,"sentiment":"neutral","sentiment_score":-0.00007693926055057375},{"text":"Thank you for waiting.","start_word":330,"end_word":333,"sentiment":"positive","sentiment_score":0.4168561100959778},{"text":"Let me just repeat the address. It's Apartment 606 Slash 146 Ballerine Street, Guillong, Vic 3220. That's So correct. upon Sorry? I upon can't hear checking you. yes. Hello. Can you hear me? Yes. Upon checking the address, Lynham Networks is available at this address, So it's not NBN. Have you tried to visit our website Yes. or not yet? It's not it's NBN, is it? It's Linham Networks. Yeah. Neo Loop. Mayhem. Yeah. Yeah. Yeah. Mayhem. Yeah. So Same. It's how much same. is it per month? What's the cheapest you got there, and do you do Mhmm. a pension or discount? Actually, for Lindholm Networks, we do not have a pensioner discount when we're on a regular prices. If, for our basic one, which is 25 MBPS unlimited, it's $69.95 And per month. But if you, opted twelve or twenty four month contract, which is a lock in contract. We do offer a 15% discount for the first three months. how much does that come to? Sorry? How much will that be? For three months? For the lock Yeah. in? Yeah. So it's 69.95 minus the 15%. Hang on. Let me just check. It's $59.45 for the first Fifty three nine. months. Yeah. Okay. Then And then it go will be back mhmm. It'll okay. go back to its regular price after the three Yep. months. Yep. True. Well, I'm paying $79 now with with Lightning Broadband. So I'm just gonna talk to my wife, and once we ring everybody up, we might be ringing you back to change over because I don't have a locked in plan with them. It's just month to month. Okay. Yeah. We do also have a no contract, which is a month to month basis, but we have a connection fee for that, which is $65, a one time payment. Yeah. Yeah. Yeah. I think they charged me a one And time connection so fee too yeah. last And time. so discount for that one, Yeah. it'll be on its original price, which is 69.95 per month Okay. Even for though the it's already basic connect one. it's already connected, Mhmm. do you still pay connection fee if it's already connected? Actually, the connection fee is you need to settle the connection fee with with the upfront payment. So our ordering process is via our website. You'll be selecting the plan speed that you want and the router if you'll be needing your own router or you already have one. Already Do have you one need here. yeah. So we can check that one if it's compatible with the service. We'll be just sending you an email instruction on how to set it up Yeah. with your It is. credentials. Then Okay. once yeah. Yeah. Yeah. Okay. So for the front payment you beep, you need to settle the price of the plan and the connection fee for the contract, if ever, Okay. for the Alright. no contract or twelve month Alright. contract. Yep. Alright. I'll let you know. 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