{"metadata":{"transaction_key":"deprecated","request_id":"019f5e5b-263d-7980-b01f-6d40b6a9c344","sha256":"dcecec0cf01de90759b63343a5b55a007165b69c9468c0f0719742d47c8ba3c5","created":"2026-07-14T02:01:00.956Z","duration":89.063934,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":187,"output_tokens":56},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":202,"output_tokens":202},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":202,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hello. Good morning. Sorry. We got disconnected a while ago. Am I speaking with Robert? Yeah. I just wanted to inform you that we have sent the router. Do you want me to provide you the tracking number? Four digits. And yeah. Yeah. Thank you. K. So it's 997216 yeah. 646 133010 046 7090 2. Yeah. Last four digit is 0902. Yeah. That's correct. Via express postage. So this will take one to three business days to arrive at the address. Okay. You're welcome. Bye. Have a great day.","confidence":0.9980469,"words":[{"word":"yes","start":2.48,"end":2.8,"confidence":0.9941406,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06863655149936676},{"word":"hello","start":2.8,"end":3.1999998,"confidence":0.99560547,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.1044723391532898},{"word":"good","start":3.36,"end":3.52,"confidence":0.9633789,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.3148682117462158},{"word":"morning","start":3.52,"end":3.9199998,"confidence":0.8574219,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.236836701631546},{"word":"sorry","start":3.9199998,"end":4.16,"confidence":0.8762207,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.04200921207666397},{"word":"we","start":4.16,"end":4.3199997,"confidence":0.99902344,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.13928861916065216},{"word":"got","start":4.3199997,"end":4.48,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.1370680034160614},{"word":"disconnected","start":4.48,"end":4.98,"confidence":1.0,"punctuated_word":"disconnected","sentiment":"neutral","sentiment_score":-0.11753016710281372},{"word":"a","start":5.2,"end":5.3599997,"confidence":0.9741211,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.13392844796180725},{"word":"while","start":5.3599997,"end":5.6,"confidence":1.0,"punctuated_word":"while","sentiment":"neutral","sentiment_score":-0.14737536013126373},{"word":"ago","start":5.6,"end":6.1,"confidence":1.0,"punctuated_word":"ago.","sentiment":"neutral","sentiment_score":-0.1382688283920288},{"word":"am","start":6.48,"end":6.72,"confidence":0.96875,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":-0.029405266046524048},{"word":"i","start":6.72,"end":6.8799996,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03130769729614258},{"word":"speaking","start":6.8799996,"end":7.12,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":-0.022940482944250107},{"word":"with","start":7.12,"end":7.3599997,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.015888001769781113},{"word":"robert","start":7.3599997,"end":7.8599997,"confidence":0.9980469,"punctuated_word":"Robert?","sentiment":"neutral","sentiment_score":-0.02324247732758522},{"word":"yeah","start":9.36,"end":9.48,"confidence":0.78149414,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01936456747353077},{"word":"i","start":9.48,"end":9.599999,"confidence":0.6147461,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.029228802770376205},{"word":"just","start":9.599999,"end":9.84,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04137677699327469},{"word":"wanted","start":9.84,"end":10.16,"confidence":0.99902344,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.03446647897362709},{"word":"to","start":10.16,"end":10.32,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.057423729449510574},{"word":"inform","start":10.32,"end":10.639999,"confidence":1.0,"punctuated_word":"inform","sentiment":"neutral","sentiment_score":0.08482160419225693},{"word":"you","start":10.639999,"end":10.8,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06947437673807144},{"word":"that","start":10.8,"end":11.04,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08057805150747299},{"word":"we","start":11.04,"end":11.2,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.08997128903865814},{"word":"have","start":11.2,"end":11.5199995,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0823012962937355},{"word":"sent","start":11.5199995,"end":11.759999,"confidence":0.45361328,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.052802495658397675},{"word":"the","start":11.759999,"end":11.92,"confidence":0.4658203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03463302552700043},{"word":"router","start":11.92,"end":12.42,"confidence":0.9926758,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.02917446941137314},{"word":"do","start":13.475,"end":13.635,"confidence":0.82128906,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.026444746181368828},{"word":"you","start":13.635,"end":13.715,"confidence":0.97802734,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.031548354774713516},{"word":"want","start":13.715,"end":13.875,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.02098013088107109},{"word":"me","start":13.875,"end":14.115,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.033954016864299774},{"word":"to","start":14.115,"end":14.275,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03380307927727699},{"word":"provide","start":14.275,"end":14.595,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.02834656648337841},{"word":"you","start":14.595,"end":14.755,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.024685120210051537},{"word":"the","start":14.755,"end":14.995,"confidence":0.8881836,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.026553437113761905},{"word":"tracking","start":14.995,"end":15.475,"confidence":0.99902344,"punctuated_word":"tracking","sentiment":"neutral","sentiment_score":0.020257744938135147},{"word":"number","start":15.475,"end":15.975,"confidence":0.9748535,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":0.023112960159778595},{"word":"four","start":17.395,"end":17.635,"confidence":0.5859375,"punctuated_word":"Four","sentiment":"neutral","sentiment_score":0.02447893843054771},{"word":"digits","start":17.635,"end":18.135,"confidence":0.56799316,"punctuated_word":"digits.","sentiment":"neutral","sentiment_score":0.0326225683093071},{"word":"and","start":18.355,"end":18.515,"confidence":0.6245117,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.03499005734920502},{"word":"yeah","start":18.675,"end":19.175,"confidence":0.9916992,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.02630279026925564},{"word":"yeah","start":22.595001,"end":23.075,"confidence":0.97802734,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.14887306094169617},{"word":"thank","start":23.075,"end":23.314999,"confidence":0.66259766,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.49882644414901733},{"word":"you","start":23.314999,"end":23.814999,"confidence":0.9890137,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.41076424717903137},{"word":"k","start":34.56,"end":35.04,"confidence":0.86328125,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.05415302515029907},{"word":"so","start":35.04,"end":35.52,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.043353453278541565},{"word":"it's","start":35.52,"end":36.02,"confidence":0.86450195,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.019019804894924164},{"word":"997216","start":36.56,"end":40.58,"confidence":0.99820966,"punctuated_word":"997216","sentiment":"neutral","sentiment_score":0.023602351546287537},{"word":"yeah","start":43.085,"end":43.585,"confidence":0.9736328,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.024190839380025864},{"word":"646","start":45.485,"end":46.785,"confidence":0.99869794,"punctuated_word":"646","sentiment":"neutral","sentiment_score":0.009851738810539246},{"word":"133010","start":48.765,"end":53.105,"confidence":0.9991862,"punctuated_word":"133010","sentiment":"neutral","sentiment_score":0.010640911757946014},{"word":"046","start":55.92,"end":57.219997,"confidence":1.0,"punctuated_word":"046","sentiment":"neutral","sentiment_score":0.007330027408897877},{"word":"7090","start":59.6,"end":61.78,"confidence":0.99975586,"punctuated_word":"7090","sentiment":"neutral","sentiment_score":0.007806151174008846},{"word":"2","start":62.879997,"end":63.379997,"confidence":0.99560547,"punctuated_word":"2.","sentiment":"neutral","sentiment_score":0.005719000473618507},{"word":"yeah","start":67.04,"end":67.44,"confidence":0.8623047,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.008063889108598232},{"word":"last","start":67.44,"end":67.94,"confidence":0.9951172,"punctuated_word":"Last","sentiment":"neutral","sentiment_score":0.0031424127519130707},{"word":"four","start":68.08,"end":68.4,"confidence":0.9604492,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.004697115160524845},{"word":"digit","start":68.4,"end":68.88,"confidence":0.98291016,"punctuated_word":"digit","sentiment":"neutral","sentiment_score":0.006811946630477905},{"word":"is","start":68.88,"end":69.2,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.002367047592997551},{"word":"0902","start":69.2,"end":70.74,"confidence":0.9998779,"punctuated_word":"0902.","sentiment":"neutral","sentiment_score":0.003674023784697056},{"word":"yeah","start":74.705,"end":75.185,"confidence":0.9094238,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05902988836169243},{"word":"that's","start":75.185,"end":75.505,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.1040751188993454},{"word":"correct","start":75.505,"end":76.005,"confidence":0.89086914,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.16128362715244293},{"word":"via","start":76.065,"end":76.465,"confidence":0.9760742,"punctuated_word":"Via","sentiment":"neutral","sentiment_score":0.14255821704864502},{"word":"express","start":76.465,"end":76.965,"confidence":0.9326172,"punctuated_word":"express","sentiment":"neutral","sentiment_score":0.10634390264749528},{"word":"postage","start":77.345,"end":77.845,"confidence":0.9863281,"punctuated_word":"postage.","sentiment":"neutral","sentiment_score":0.0853472352027893},{"word":"so","start":78.86887,"end":79.10887,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.07070739567279816},{"word":"this","start":79.10887,"end":79.60887,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.08678477257490158},{"word":"will","start":79.74887,"end":79.908875,"confidence":0.8852539,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.0805092602968216},{"word":"take","start":79.908875,"end":80.38887,"confidence":0.99902344,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.07949136197566986},{"word":"one","start":80.38887,"end":80.628876,"confidence":0.9633789,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.10207584500312804},{"word":"to","start":80.628876,"end":80.78887,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04463707655668259},{"word":"three","start":80.78887,"end":81.10887,"confidence":0.9980469,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.09800302982330322},{"word":"business","start":81.10887,"end":81.50887,"confidence":1.0,"punctuated_word":"business","sentiment":"neutral","sentiment_score":0.042332954704761505},{"word":"days","start":81.50887,"end":81.82887,"confidence":1.0,"punctuated_word":"days","sentiment":"neutral","sentiment_score":0.06811697781085968},{"word":"to","start":81.82887,"end":81.98888,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07102084904909134},{"word":"arrive","start":81.98888,"end":82.308876,"confidence":0.9980469,"punctuated_word":"arrive","sentiment":"neutral","sentiment_score":0.05551185458898544},{"word":"at","start":82.308876,"end":82.46887,"confidence":0.9921875,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.09691143780946732},{"word":"the","start":82.46887,"end":82.628876,"confidence":0.43237305,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0956224650144577},{"word":"address","start":82.628876,"end":83.128876,"confidence":0.84033203,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.078813336789608},{"word":"okay","start":85.66888,"end":86.06887,"confidence":0.9819336,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.30816584825515747},{"word":"you're","start":86.06887,"end":86.228874,"confidence":0.8432617,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.5020057559013367},{"word":"welcome","start":86.228874,"end":86.628876,"confidence":0.9995117,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.5779670476913452},{"word":"bye","start":86.628876,"end":86.86887,"confidence":0.99902344,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.5142505168914795},{"word":"have","start":86.86887,"end":87.02887,"confidence":0.99316406,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.7295938730239868},{"word":"a","start":87.02887,"end":87.10887,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7338796257972717},{"word":"great","start":87.10887,"end":87.34888,"confidence":0.9941406,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.753075361251831},{"word":"day","start":87.34888,"end":87.84888,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.4457886219024658}],"paragraphs":{"transcript":"\nYes. Hello. Good morning. Sorry. We got disconnected a while ago.\n\nAm I speaking with Robert? Yeah. I just wanted to inform you that we have sent the router. Do you want me to provide you the tracking number? Four digits.\n\nAnd yeah. Yeah. Thank you. K. So it's 997216 yeah.\n\n646 133010 046 7090 2. Yeah. Last four digit is 0902. Yeah. That's correct.\n\nVia express postage. So this will take one to three business days to arrive at the address. Okay. You're welcome. Bye.\n\nHave a great day.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.48,"end":2.8,"sentiment":"neutral","sentiment_score":0.06863655149936676},{"text":"Hello.","start":2.8,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.1044723391532898},{"text":"Good morning.","start":3.36,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.2758524566888809},{"text":"Sorry.","start":3.9199998,"end":4.16,"sentiment":"neutral","sentiment_score":-0.04200921207666397},{"text":"We got disconnected a while ago.","start":4.16,"end":6.1,"sentiment":"neutral","sentiment_score":-0.13557657102743784}],"sentiment":"neutral","sentiment_score":-0.011877712200988422,"num_words":11,"start":2.48,"end":6.1},{"sentences":[{"text":"Am I speaking with Robert?","start":6.48,"end":7.8599997,"sentiment":"neutral","sentiment_score":-0.024556785076856612},{"text":"Yeah.","start":9.36,"end":9.48,"sentiment":"neutral","sentiment_score":0.01936456747353077},{"text":"I just wanted to inform you that we have sent the router.","start":9.48,"end":12.42,"sentiment":"neutral","sentiment_score":0.0571876997128129},{"text":"Do you want me to provide you the tracking number?","start":13.475,"end":15.975,"sentiment":"neutral","sentiment_score":0.02696861568838358},{"text":"Four digits.","start":17.395,"end":18.135,"sentiment":"neutral","sentiment_score":0.028550753369927406}],"sentiment":"neutral","sentiment_score":0.030320690075556437,"num_words":30,"start":6.48,"end":18.135},{"sentences":[{"text":"And yeah.","start":18.355,"end":19.175,"sentiment":"neutral","sentiment_score":0.030646423809230328},{"text":"Yeah.","start":22.595001,"end":23.075,"sentiment":"neutral","sentiment_score":0.14887306094169617},{"text":"Thank you.","start":23.075,"end":23.814999,"sentiment":"positive","sentiment_score":0.45479534566402435},{"text":"K.","start":34.56,"end":35.04,"sentiment":"neutral","sentiment_score":0.05415302515029907},{"text":"So it's 997216 yeah.","start":35.04,"end":43.585,"sentiment":"neutral","sentiment_score":0.027541612274944782}],"sentiment":"neutral","sentiment_score":0.12840760741382837,"num_words":10,"start":18.355,"end":43.585},{"sentences":[{"text":"646 133010 046 7090 2.","start":45.485,"end":63.379997,"sentiment":"neutral","sentiment_score":0.008269565925002099},{"text":"Yeah.","start":67.04,"end":67.44,"sentiment":"neutral","sentiment_score":0.008063889108598232},{"text":"Last four digit is 0902.","start":67.44,"end":70.74,"sentiment":"neutral","sentiment_score":0.004138509184122086},{"text":"Yeah.","start":74.705,"end":75.185,"sentiment":"neutral","sentiment_score":0.05902988836169243},{"text":"That's correct.","start":75.185,"end":76.005,"sentiment":"neutral","sentiment_score":0.13267937302589417}],"sentiment":"neutral","sentiment_score":0.02817806421912142,"num_words":14,"start":45.485,"end":76.005},{"sentences":[{"text":"Via express postage.","start":76.065,"end":77.845,"sentiment":"neutral","sentiment_score":0.11141645163297653},{"text":"So this will take one to three business days to arrive at the address.","start":78.86887,"end":83.128876,"sentiment":"neutral","sentiment_score":0.076467044119324},{"text":"Okay.","start":85.66888,"end":86.06887,"sentiment":"neutral","sentiment_score":0.30816584825515747},{"text":"You're welcome.","start":86.06887,"end":86.628876,"sentiment":"positive","sentiment_score":0.5399864017963409},{"text":"Bye.","start":86.628876,"end":86.86887,"sentiment":"positive","sentiment_score":0.5142505168914795}],"sentiment":"neutral","sentiment_score":0.1574846257766088,"num_words":21,"start":76.065,"end":86.86887},{"sentences":[{"text":"Have a great day.","start":86.86887,"end":87.84888,"sentiment":"positive","sentiment_score":0.6655843704938889}],"sentiment":"positive","sentiment_score":0.6655843704938889,"num_words":4,"start":86.86887,"end":87.84888}]}}]},{"alternatives":[{"transcript":"Yep. Yes. Hello? Yeah. Yeah. Sure. One second. Okay. Go for it. Yep. Two one six. Yep. Yep. Yep. Yep. Okay. Is that it? Through AusPost? Is it for Australian Post? Okay. Okay. Thank you.","confidence":0.95654297,"words":[{"word":"yep","start":0.16,"end":0.48,"confidence":0.845459,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.053862787783145905},{"word":"yes","start":0.48,"end":0.98,"confidence":0.861084,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06379969418048859},{"word":"hello","start":1.52,"end":2.02,"confidence":0.74487305,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.04115373641252518},{"word":"yeah","start":7.04,"end":7.54,"confidence":0.95654297,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.022317754104733467},{"word":"yeah","start":8.24,"end":8.74,"confidence":0.76464844,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.003440349362790585},{"word":"sure","start":17.234999,"end":17.734999,"confidence":0.97094727,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.05446574464440346},{"word":"one","start":20.914999,"end":21.235,"confidence":0.62060547,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.0248960480093956},{"word":"second","start":21.235,"end":21.735,"confidence":0.99902344,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.03224373608827591},{"word":"okay","start":31.69,"end":32.010002,"confidence":0.9753418,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2679857611656189},{"word":"go","start":32.010002,"end":32.25,"confidence":0.93408203,"punctuated_word":"Go","sentiment":"positive","sentiment_score":0.35752540826797485},{"word":"for","start":32.25,"end":32.75,"confidence":0.99609375,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4153093695640564},{"word":"it","start":33.85,"end":34.35,"confidence":0.99609375,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.3306637406349182},{"word":"yep","start":35.45,"end":35.95,"confidence":0.85913086,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04109237343072891},{"word":"two","start":41.370003,"end":41.61,"confidence":0.94140625,"punctuated_word":"Two","sentiment":"neutral","sentiment_score":0.011378646828234196},{"word":"one","start":41.61,"end":41.93,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.015954747796058655},{"word":"six","start":41.93,"end":42.43,"confidence":0.9621582,"punctuated_word":"six.","sentiment":"neutral","sentiment_score":0.017540624365210533},{"word":"yep","start":44.265,"end":44.765,"confidence":0.9875488,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.015458701178431513},{"word":"yep","start":47.545,"end":48.045,"confidence":0.9921875,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.009514261968433855},{"word":"yep","start":54.505,"end":55.005,"confidence":0.9970703,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.010053416714072227},{"word":"yep","start":58.239998,"end":58.739998,"confidence":0.9538574,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.008623037487268448},{"word":"okay","start":62.48,"end":62.98,"confidence":0.9213867,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.010004209354519844},{"word":"is","start":63.04,"end":63.2,"confidence":0.94970703,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.007037437055259943},{"word":"that","start":63.2,"end":63.44,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.013980692252516748},{"word":"it","start":63.44,"end":63.76,"confidence":0.9177246,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.0024937563575804234},{"word":"through","start":63.76,"end":64.08,"confidence":0.99316406,"punctuated_word":"Through","sentiment":"neutral","sentiment_score":0.0023856274783611298},{"word":"auspost","start":64.08,"end":64.58,"confidence":0.73502606,"punctuated_word":"AusPost?","sentiment":"neutral","sentiment_score":0.0038407924585044384},{"word":"is","start":72.305,"end":72.545006,"confidence":0.8442383,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.00281356368213892},{"word":"it","start":72.545006,"end":72.705,"confidence":0.9951172,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.003771848976612091},{"word":"for","start":72.705,"end":73.025,"confidence":0.9892578,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.00244232639670372},{"word":"australian","start":73.025,"end":73.105,"confidence":0.97509766,"punctuated_word":"Australian","sentiment":"neutral","sentiment_score":0.003163551911711693},{"word":"post","start":73.105,"end":73.185005,"confidence":0.8737793,"punctuated_word":"Post?","sentiment":"neutral","sentiment_score":0.0015042554587125778},{"word":"okay","start":73.185005,"end":73.685005,"confidence":0.9082031,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.030679849907755852},{"word":"okay","start":83.665,"end":84.165,"confidence":0.8293457,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.24145537614822388},{"word":"thank","start":84.305,"end":84.625,"confidence":0.98828125,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5185502767562866},{"word":"you","start":84.625,"end":85.125,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3651408851146698}],"paragraphs":{"transcript":"\nYep. Yes. Hello? Yeah. Yeah.\n\nSure. One second. Okay. Go for it. Yep.\n\nTwo one six. Yep. Yep. Yep. Yep.\n\nOkay. Is that it? Through AusPost? Is it for Australian Post? Okay.\n\nOkay. Thank you.","paragraphs":[{"sentences":[{"text":"Yep.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.053862787783145905},{"text":"Yes.","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.06379969418048859},{"text":"Hello?","start":1.52,"end":2.02,"sentiment":"neutral","sentiment_score":0.04115373641252518},{"text":"Yeah.","start":7.04,"end":7.54,"sentiment":"neutral","sentiment_score":-0.022317754104733467},{"text":"Yeah.","start":8.24,"end":8.74,"sentiment":"neutral","sentiment_score":-0.003440349362790585}],"sentiment":"neutral","sentiment_score":0.026611622981727125,"num_words":5,"start":0.16,"end":8.74},{"sentences":[{"text":"Sure.","start":17.234999,"end":17.734999,"sentiment":"neutral","sentiment_score":0.05446574464440346},{"text":"One second.","start":20.914999,"end":21.735,"sentiment":"neutral","sentiment_score":0.028569892048835754},{"text":"Okay.","start":31.69,"end":32.010002,"sentiment":"neutral","sentiment_score":0.2679857611656189},{"text":"Go for it.","start":32.010002,"end":34.35,"sentiment":"positive","sentiment_score":0.36783283948898315},{"text":"Yep.","start":35.45,"end":35.95,"sentiment":"neutral","sentiment_score":0.04109237343072891}],"sentiment":"neutral","sentiment_score":0.19052277272567153,"num_words":8,"start":17.234999,"end":35.95},{"sentences":[{"text":"Two one six.","start":41.370003,"end":42.43,"sentiment":"neutral","sentiment_score":0.014958006329834461},{"text":"Yep.","start":44.265,"end":44.765,"sentiment":"neutral","sentiment_score":0.015458701178431513},{"text":"Yep.","start":47.545,"end":48.045,"sentiment":"neutral","sentiment_score":0.009514261968433855},{"text":"Yep.","start":54.505,"end":55.005,"sentiment":"neutral","sentiment_score":0.010053416714072227},{"text":"Yep.","start":58.239998,"end":58.739998,"sentiment":"neutral","sentiment_score":0.008623037487268448}],"sentiment":"neutral","sentiment_score":0.012646205191101347,"num_words":7,"start":41.370003,"end":58.739998},{"sentences":[{"text":"Okay.","start":62.48,"end":62.98,"sentiment":"neutral","sentiment_score":0.010004209354519844},{"text":"Is that it?","start":63.04,"end":63.76,"sentiment":"neutral","sentiment_score":0.007837295221785704},{"text":"Through AusPost?","start":63.76,"end":64.58,"sentiment":"neutral","sentiment_score":0.003113209968432784},{"text":"Is it for Australian Post?","start":72.305,"end":73.185005,"sentiment":"neutral","sentiment_score":0.0017621787264943123},{"text":"Okay.","start":73.185005,"end":73.685005,"sentiment":"neutral","sentiment_score":0.030679849907755852}],"sentiment":"neutral","sentiment_score":0.006602771541414161,"num_words":12,"start":62.48,"end":73.685005},{"sentences":[{"text":"Okay.","start":83.665,"end":84.165,"sentiment":"neutral","sentiment_score":0.24145537614822388},{"text":"Thank you.","start":84.305,"end":85.125,"sentiment":"positive","sentiment_score":0.4418455809354782}],"sentiment":"positive","sentiment_score":0.37504884600639343,"num_words":3,"start":83.665,"end":85.125}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Yep. Yes. Hello?\n\nChannel 0: Yes. Hello. Good morning. Sorry. We got disconnected a while ago.\n\nAm I speaking\n\nChannel 1: Yeah.\n\nChannel 0: with Robert?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. I just wanted to inform you that we have sent the router. Do you want me to provide you the tracking number?\n\nChannel 1: Sure.\n\nChannel 0: Four digits. And yeah.\n\nChannel 1: One second.\n\nChannel 0: Yeah. Thank you.\n\nChannel 1: Okay. Go for it.\n\nChannel 0: K. So\n\nChannel 1: Yep.\n\nChannel 0: it's 997216\n\nChannel 1: Two one six.\n\nChannel 0: yeah.\n\nChannel 1: Yep.\n\nChannel 0: 646\n\nChannel 1: Yep.\n\nChannel 0: 133010\n\nChannel 1: Yep.\n\nChannel 0: 046\n\nChannel 1: Yep.\n\nChannel 0: 7090\n\nChannel 1: Okay.\n\nChannel 0: 2.\n\nChannel 1: Is that it? Through AusPost?\n\nChannel 0: Yeah. Last four digit is 0902.\n\nChannel 1: Is it for Australian Post? Okay.\n\nChannel 0: Yeah. That's correct. Via express postage. So this will take one to three business days to arrive at the address.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Okay. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Yep.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.053862787783145905},{"text":"Yes.","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.06379969418048859},{"text":"Hello?","start":1.52,"end":2.02,"sentiment":"neutral","sentiment_score":0.04115373641252518}],"sentiment":"neutral","sentiment_score":0.05293873945871989,"channel":1,"num_words":3,"start":0.16,"end":2.02},{"sentences":[{"text":"Yes.","start":2.48,"end":2.8,"sentiment":"neutral","sentiment_score":0.06863655149936676},{"text":"Hello.","start":2.8,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.1044723391532898},{"text":"Good morning.","start":3.36,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.2758524566888809},{"text":"Sorry.","start":3.9199998,"end":4.16,"sentiment":"neutral","sentiment_score":-0.04200921207666397},{"text":"We got disconnected a while ago.","start":4.16,"end":6.1,"sentiment":"neutral","sentiment_score":-0.13557657102743784}],"sentiment":"neutral","sentiment_score":-0.011877712200988422,"channel":0,"num_words":11,"start":2.48,"end":6.1},{"sentences":[{"text":"Am I speaking","start":6.48,"end":7.12,"sentiment":"neutral","sentiment_score":-0.027884482095638912}],"sentiment":"neutral","sentiment_score":-0.027884482095638912,"channel":0,"num_words":3,"start":6.48,"end":7.12},{"sentences":[{"text":"Yeah.","start":7.04,"end":7.54,"sentiment":"neutral","sentiment_score":-0.022317754104733467}],"sentiment":"neutral","sentiment_score":-0.022317754104733467,"channel":1,"num_words":1,"start":7.04,"end":7.54},{"sentences":[{"text":"with Robert?","start":7.12,"end":7.8599997,"sentiment":"neutral","sentiment_score":-0.019565239548683167}],"sentiment":"neutral","sentiment_score":-0.019565239548683167,"channel":0,"num_words":2,"start":7.12,"end":7.8599997},{"sentences":[{"text":"Yeah.","start":8.24,"end":8.74,"sentiment":"neutral","sentiment_score":-0.003440349362790585}],"sentiment":"neutral","sentiment_score":-0.003440349362790585,"channel":1,"num_words":1,"start":8.24,"end":8.74},{"sentences":[{"text":"Yeah.","start":9.36,"end":9.48,"sentiment":"neutral","sentiment_score":0.01936456747353077},{"text":"I just wanted to inform you that we have sent the router.","start":9.48,"end":12.42,"sentiment":"neutral","sentiment_score":0.0571876997128129},{"text":"Do you want me to provide you the tracking number?","start":13.475,"end":15.975,"sentiment":"neutral","sentiment_score":0.02696861568838358}],"sentiment":"neutral","sentiment_score":0.04240448351787484,"channel":0,"num_words":23,"start":9.36,"end":15.975},{"sentences":[{"text":"Sure.","start":17.234999,"end":17.734999,"sentiment":"neutral","sentiment_score":0.05446574464440346}],"sentiment":"neutral","sentiment_score":0.05446574464440346,"channel":1,"num_words":1,"start":17.234999,"end":17.734999},{"sentences":[{"text":"Four digits.","start":17.395,"end":18.135,"sentiment":"neutral","sentiment_score":0.028550753369927406},{"text":"And yeah.","start":18.355,"end":19.175,"sentiment":"neutral","sentiment_score":0.030646423809230328}],"sentiment":"neutral","sentiment_score":0.029598588589578867,"channel":0,"num_words":4,"start":17.395,"end":19.175},{"sentences":[{"text":"One second.","start":20.914999,"end":21.735,"sentiment":"neutral","sentiment_score":0.028569892048835754}],"sentiment":"neutral","sentiment_score":0.028569892048835754,"channel":1,"num_words":2,"start":20.914999,"end":21.735},{"sentences":[{"text":"Yeah.","start":22.595001,"end":23.075,"sentiment":"neutral","sentiment_score":0.14887306094169617},{"text":"Thank you.","start":23.075,"end":23.814999,"sentiment":"positive","sentiment_score":0.45479534566402435}],"sentiment":"positive","sentiment_score":0.3528212507565816,"channel":0,"num_words":3,"start":22.595001,"end":23.814999},{"sentences":[{"text":"Okay.","start":31.69,"end":32.010002,"sentiment":"neutral","sentiment_score":0.2679857611656189},{"text":"Go for it.","start":32.010002,"end":34.35,"sentiment":"positive","sentiment_score":0.36783283948898315}],"sentiment":"positive","sentiment_score":0.3428710699081421,"channel":1,"num_words":4,"start":31.69,"end":34.35},{"sentences":[{"text":"K.","start":34.56,"end":35.04,"sentiment":"neutral","sentiment_score":0.05415302515029907},{"text":"So","start":35.04,"end":35.52,"sentiment":"neutral","sentiment_score":0.043353453278541565}],"sentiment":"neutral","sentiment_score":0.04875323921442032,"channel":0,"num_words":2,"start":34.56,"end":35.52},{"sentences":[{"text":"Yep.","start":35.45,"end":35.95,"sentiment":"neutral","sentiment_score":0.04109237343072891}],"sentiment":"neutral","sentiment_score":0.04109237343072891,"channel":1,"num_words":1,"start":35.45,"end":35.95},{"sentences":[{"text":"it's 997216","start":35.52,"end":40.58,"sentiment":"neutral","sentiment_score":0.02131107822060585}],"sentiment":"neutral","sentiment_score":0.02131107822060585,"channel":0,"num_words":2,"start":35.52,"end":40.58},{"sentences":[{"text":"Two one six.","start":41.370003,"end":42.43,"sentiment":"neutral","sentiment_score":0.014958006329834461}],"sentiment":"neutral","sentiment_score":0.014958006329834461,"channel":1,"num_words":3,"start":41.370003,"end":42.43},{"sentences":[{"text":"yeah.","start":43.085,"end":43.585,"sentiment":"neutral","sentiment_score":0.024190839380025864}],"sentiment":"neutral","sentiment_score":0.024190839380025864,"channel":0,"num_words":1,"start":43.085,"end":43.585},{"sentences":[{"text":"Yep.","start":44.265,"end":44.765,"sentiment":"neutral","sentiment_score":0.015458701178431513}],"sentiment":"neutral","sentiment_score":0.015458701178431513,"channel":1,"num_words":1,"start":44.265,"end":44.765},{"sentences":[{"text":"646","start":45.485,"end":46.785,"sentiment":"neutral","sentiment_score":0.009851738810539246}],"sentiment":"neutral","sentiment_score":0.009851738810539246,"channel":0,"num_words":1,"start":45.485,"end":46.785},{"sentences":[{"text":"Yep.","start":47.545,"end":48.045,"sentiment":"neutral","sentiment_score":0.009514261968433855}],"sentiment":"neutral","sentiment_score":0.009514261968433855,"channel":1,"num_words":1,"start":47.545,"end":48.045},{"sentences":[{"text":"133010","start":48.765,"end":53.105,"sentiment":"neutral","sentiment_score":0.010640911757946014}],"sentiment":"neutral","sentiment_score":0.010640911757946014,"channel":0,"num_words":1,"start":48.765,"end":53.105},{"sentences":[{"text":"Yep.","start":54.505,"end":55.005,"sentiment":"neutral","sentiment_score":0.010053416714072227}],"sentiment":"neutral","sentiment_score":0.010053416714072227,"channel":1,"num_words":1,"start":54.505,"end":55.005},{"sentences":[{"text":"046","start":55.92,"end":57.219997,"sentiment":"neutral","sentiment_score":0.007330027408897877}],"sentiment":"neutral","sentiment_score":0.007330027408897877,"channel":0,"num_words":1,"start":55.92,"end":57.219997},{"sentences":[{"text":"Yep.","start":58.239998,"end":58.739998,"sentiment":"neutral","sentiment_score":0.008623037487268448}],"sentiment":"neutral","sentiment_score":0.008623037487268448,"channel":1,"num_words":1,"start":58.239998,"end":58.739998},{"sentences":[{"text":"7090","start":59.6,"end":61.78,"sentiment":"neutral","sentiment_score":0.007806151174008846}],"sentiment":"neutral","sentiment_score":0.007806151174008846,"channel":0,"num_words":1,"start":59.6,"end":61.78},{"sentences":[{"text":"Okay.","start":62.48,"end":62.98,"sentiment":"neutral","sentiment_score":0.010004209354519844}],"sentiment":"neutral","sentiment_score":0.010004209354519844,"channel":1,"num_words":1,"start":62.48,"end":62.98},{"sentences":[{"text":"2.","start":62.879997,"end":63.379997,"sentiment":"neutral","sentiment_score":0.005719000473618507}],"sentiment":"neutral","sentiment_score":0.005719000473618507,"channel":0,"num_words":1,"start":62.879997,"end":63.379997},{"sentences":[{"text":"Is that it?","start":63.04,"end":63.76,"sentiment":"neutral","sentiment_score":0.007837295221785704},{"text":"Through AusPost?","start":63.76,"end":64.58,"sentiment":"neutral","sentiment_score":0.003113209968432784}],"sentiment":"neutral","sentiment_score":0.005947661120444536,"channel":1,"num_words":5,"start":63.04,"end":64.58},{"sentences":[{"text":"Yeah.","start":67.04,"end":67.44,"sentiment":"neutral","sentiment_score":0.008063889108598232},{"text":"Last four digit is 0902.","start":67.44,"end":70.74,"sentiment":"neutral","sentiment_score":0.004138509184122086}],"sentiment":"neutral","sentiment_score":0.004792739171534777,"channel":0,"num_words":6,"start":67.04,"end":70.74},{"sentences":[{"text":"Is it for Australian Post?","start":72.305,"end":73.185005,"sentiment":"neutral","sentiment_score":0.0017621787264943123},{"text":"Okay.","start":73.185005,"end":73.685005,"sentiment":"neutral","sentiment_score":0.030679849907755852}],"sentiment":"neutral","sentiment_score":0.006581790590037902,"channel":1,"num_words":6,"start":72.305,"end":73.685005},{"sentences":[{"text":"Yeah.","start":74.705,"end":75.185,"sentiment":"neutral","sentiment_score":0.05902988836169243},{"text":"That's correct.","start":75.185,"end":76.005,"sentiment":"neutral","sentiment_score":0.13267937302589417},{"text":"Via express postage.","start":76.065,"end":77.845,"sentiment":"neutral","sentiment_score":0.11141645163297653},{"text":"So this will take one to three business days to arrive at the address.","start":78.86887,"end":83.128876,"sentiment":"neutral","sentiment_score":0.076467044119324}],"sentiment":"neutral","sentiment_score":0.08645883034914732,"channel":0,"num_words":20,"start":74.705,"end":83.128876},{"sentences":[{"text":"Okay.","start":83.665,"end":84.165,"sentiment":"neutral","sentiment_score":0.24145537614822388},{"text":"Thank you.","start":84.305,"end":85.125,"sentiment":"positive","sentiment_score":0.4418455809354782}],"sentiment":"positive","sentiment_score":0.37504884600639343,"channel":1,"num_words":3,"start":83.665,"end":85.125},{"sentences":[{"text":"Okay.","start":85.66888,"end":86.06887,"sentiment":"neutral","sentiment_score":0.30816584825515747},{"text":"You're welcome.","start":86.06887,"end":86.628876,"sentiment":"positive","sentiment_score":0.5399864017963409},{"text":"Bye.","start":86.628876,"end":86.86887,"sentiment":"positive","sentiment_score":0.5142505168914795},{"text":"Have a great day.","start":86.86887,"end":87.84888,"sentiment":"positive","sentiment_score":0.6655843704938889}],"sentiment":"positive","sentiment_score":0.5705908313393593,"channel":0,"num_words":8,"start":85.66888,"end":87.84888}]},"summary":{"result":"success","short":"The customer called to inform the agent that they have sent their router and provides a tracking number. The agent confirms the address and informs the customer that it will take one to three business days to arrive. The call ends with the agent thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"I just wanted to inform you that we have sent the router. Do you want me to provide you the tracking number? Sure.","start_word":22,"end_word":44,"intents":[{"intent":"Send router","confidence_score":0.016910708}]},{"text":"I just wanted to inform you that we have sent the router. Do you want me to provide you the tracking number? Sure. Four digits.","start_word":22,"end_word":46,"intents":[{"intent":"Provide tracking number","confidence_score":0.32097295}]},{"text":"That's correct. Via express postage. So this will take one to three business days to arrive at the address. Okay. Thank you.","start_word":95,"end_word":116,"intents":[{"intent":"Confirm address","confidence_score":0.040764764}]}]},"sentiments":{"segments":[{"text":"Yep. Yes. Hello? Yes. Hello. Good morning. Sorry. We got disconnected a while ago. Am I speaking Yeah. with Robert? Yeah. Yeah. I just wanted to inform you that we have sent the router. Do you want me to provide you the tracking number? Sure. Four digits. And yeah. One second. Yeah.","start_word":0,"end_word":51,"sentiment":"neutral","sentiment_score":0.02566157467663288},{"text":"Thank you.","start_word":52,"end_word":53,"sentiment":"positive","sentiment_score":0.44011831283569336},{"text":"Okay.","start_word":54,"end_word":54,"sentiment":"neutral","sentiment_score":0.2679857611656189},{"text":"Go for it.","start_word":55,"end_word":57,"sentiment":"positive","sentiment_score":0.3585405647754669},{"text":"K. So Yep. it's 997216 Two one six. yeah. Yep. 646 Yep. 133010 Yep. 046 Yep. 7090 Okay. 2. Is that it? Through AusPost? Yeah. Last four digit is 0902. Is it for Australian Post? Okay. Yeah. That's correct. Via express postage. So this will take one to three business days to arrive at the address. Okay.","start_word":58,"end_word":114,"sentiment":"neutral","sentiment_score":0.03993471339344978},{"text":"Thank you.","start_word":115,"end_word":116,"sentiment":"positive","sentiment_score":0.41627734899520874},{"text":"Okay.","start_word":117,"end_word":117,"sentiment":"neutral","sentiment_score":0.30816584825515747},{"text":"You're welcome. Bye. Have a great day.","start_word":118,"end_word":124,"sentiment":"positive","sentiment_score":0.6063425540924072}],"average":{"sentiment":"neutral","sentiment_score":0.09664654495692487}}}}