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One of our friendly team will be with you shortly. Your call may be recorded for quality assurance and training purposes. If you don't wish to hold, you can press one at any time to leave a voice mail. Australian owned My Muscle Chef creates fresh, healthy meals to fuel everybody.\n\nMy Muscle Chef. This is Sydney speaking. I'm I'm able to transfer internally just because everyone else is on a different system to us. Did you have the e or the other way of contacting them? No.\n\nThat's okay. You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Thanks for calling My Muscle Chef.","start":0.48,"end":2.5,"sentiment":"positive","sentiment_score":0.45261894663174945},{"text":"One of our friendly team will be with you shortly.","start":2.56,"end":4.74,"sentiment":"neutral","sentiment_score":0.3181174397468567},{"text":"Your call may be recorded for quality assurance and training purposes.","start":5.12,"end":8.5,"sentiment":"neutral","sentiment_score":0.04721383140845732},{"text":"If you don't wish to hold, you can press one at any time to leave a voice mail.","start":8.72,"end":12.735,"sentiment":"neutral","sentiment_score":0.0072420501253671115},{"text":"Australian owned My Muscle Chef creates fresh, healthy meals to fuel everybody.","start":20.095,"end":25.154999,"sentiment":"neutral","sentiment_score":0.2956884354352951}],"sentiment":"neutral","sentiment_score":0.1771027780742499,"num_words":57,"start":0.48,"end":25.154999},{"sentences":[{"text":"My Muscle Chef.","start":27.26,"end":28.06,"sentiment":"neutral","sentiment_score":0.08260263750950496},{"text":"This is Sydney speaking.","start":28.06,"end":29.04,"sentiment":"neutral","sentiment_score":0.036713074427098036},{"text":"I'm I'm able to transfer internally just because everyone else is on a different system to us.","start":37.42,"end":42.855,"sentiment":"neutral","sentiment_score":0.01446437682299053},{"text":"Did you have the e or the other way of contacting them?","start":43.475,"end":47.574997,"sentiment":"neutral","sentiment_score":-0.005344794287035863},{"text":"No.","start":52.995,"end":53.495,"sentiment":"neutral","sentiment_score":0.20953486859798431}],"sentiment":"neutral","sentiment_score":0.02124194468598108,"num_words":37,"start":27.26,"end":53.495},{"sentences":[{"text":"That's okay.","start":53.86688,"end":54.52688,"sentiment":"neutral","sentiment_score":0.1740446239709854},{"text":"You too.","start":54.666878,"end":55.146877,"sentiment":"neutral","sentiment_score":0.14660754799842834},{"text":"Bye bye.","start":55.146877,"end":55.806877,"sentiment":"neutral","sentiment_score":0.08490114659070969}],"sentiment":"neutral","sentiment_score":0.13518443952004114,"num_words":6,"start":53.86688,"end":55.806877}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thanks for calling My Muscle Chef. One of our friendly team will be with you shortly. Your call may be recorded for quality assurance and training purposes. If you don't wish to hold, you can press one at any time to leave a voice mail. Australian owned My Muscle Chef creates fresh, healthy meals to fuel everybody.\n\nMy Muscle Chef. This is Sydney speaking.\n\nChannel 0: Oh, hi, Destiny. I'm trying to get ahold of Nishant in the IT department.\n\nChannel 1: I'm I'm able to transfer internally just because everyone else is on a different system to us. Did\n\nChannel 0: Oh,\n\nChannel 1: you have the e or the other way of contacting them?\n\nChannel 0: yeah. Well, it's alright. I actually just tried, but thank you. You have a great\n\nChannel 1: No.\n\nChannel 0: day.\n\nChannel 1: That's okay. You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Thanks for calling My Muscle Chef.","start":0.48,"end":2.5,"sentiment":"positive","sentiment_score":0.45261894663174945},{"text":"One of our friendly team will be with you shortly.","start":2.56,"end":4.74,"sentiment":"neutral","sentiment_score":0.3181174397468567},{"text":"Your call may be recorded for quality assurance and training purposes.","start":5.12,"end":8.5,"sentiment":"neutral","sentiment_score":0.04721383140845732},{"text":"If you don't wish to hold, you can press one at any time to leave a voice mail.","start":8.72,"end":12.735,"sentiment":"neutral","sentiment_score":0.0072420501253671115},{"text":"Australian owned My Muscle Chef creates fresh, healthy meals to fuel everybody.","start":20.095,"end":25.154999,"sentiment":"neutral","sentiment_score":0.2956884354352951}],"sentiment":"neutral","sentiment_score":0.1771027780742499,"channel":1,"num_words":57,"start":0.48,"end":25.154999},{"sentences":[{"text":"My Muscle Chef.","start":27.26,"end":28.06,"sentiment":"neutral","sentiment_score":0.08260263750950496},{"text":"This is Sydney speaking.","start":28.06,"end":29.04,"sentiment":"neutral","sentiment_score":0.036713074427098036}],"sentiment":"neutral","sentiment_score":0.056380030033843856,"channel":1,"num_words":7,"start":27.26,"end":29.04},{"sentences":[{"text":"Oh, hi, Destiny.","start":29.63,"end":30.69,"sentiment":"neutral","sentiment_score":0.053832809130350746},{"text":"I'm trying to get ahold of Nishant in the IT department.","start":30.83,"end":34.77,"sentiment":"neutral","sentiment_score":0.026999128643761982}],"sentiment":"neutral","sentiment_score":0.03274920303374529,"channel":0,"num_words":14,"start":29.63,"end":34.77},{"sentences":[{"text":"I'm I'm able to transfer internally just because everyone else is on a different system to us.","start":37.42,"end":42.855,"sentiment":"neutral","sentiment_score":0.01446437682299053},{"text":"Did","start":43.475,"end":43.715,"sentiment":"neutral","sentiment_score":-0.0005764458328485489}],"sentiment":"neutral","sentiment_score":0.013628775564332804,"channel":1,"num_words":18,"start":37.42,"end":43.715},{"sentences":[{"text":"Oh,","start":43.645,"end":44.145,"sentiment":"neutral","sentiment_score":-0.0004220707342028618}],"sentiment":"neutral","sentiment_score":-0.0004220707342028618,"channel":0,"num_words":1,"start":43.645,"end":44.145},{"sentences":[{"text":"you have the e or the other way of contacting them?","start":43.715,"end":47.574997,"sentiment":"neutral","sentiment_score":-0.0057782805101438}],"sentiment":"neutral","sentiment_score":-0.0057782805101438,"channel":1,"num_words":11,"start":43.715,"end":47.574997},{"sentences":[{"text":"yeah.","start":48.765,"end":49.085,"sentiment":"neutral","sentiment_score":0.027523238211870193},{"text":"Well, it's alright.","start":49.085,"end":50.145,"sentiment":"neutral","sentiment_score":0.12920818229516348},{"text":"I actually just tried, but thank you.","start":50.285,"end":52.364998,"sentiment":"neutral","sentiment_score":0.27505452718053547},{"text":"You have a great","start":52.364998,"end":53.005,"sentiment":"positive","sentiment_score":0.5195732712745667}],"sentiment":"neutral","sentiment_score":0.2945881706972917,"channel":0,"num_words":15,"start":48.765,"end":53.005},{"sentences":[{"text":"No.","start":52.995,"end":53.495,"sentiment":"neutral","sentiment_score":0.20953486859798431}],"sentiment":"neutral","sentiment_score":0.20953486859798431,"channel":1,"num_words":1,"start":52.995,"end":53.495},{"sentences":[{"text":"day.","start":53.005,"end":53.505,"sentiment":"neutral","sentiment_score":0.11763305217027664}],"sentiment":"neutral","sentiment_score":0.11763305217027664,"channel":0,"num_words":1,"start":53.005,"end":53.505},{"sentences":[{"text":"That's okay.","start":53.86688,"end":54.52688,"sentiment":"neutral","sentiment_score":0.1740446239709854},{"text":"You too.","start":54.666878,"end":55.146877,"sentiment":"neutral","sentiment_score":0.14660754799842834},{"text":"Bye bye.","start":55.146877,"end":55.806877,"sentiment":"neutral","sentiment_score":0.08490114659070969}],"sentiment":"neutral","sentiment_score":0.13518443952004114,"channel":1,"num_words":6,"start":53.86688,"end":55.806877}]},"summary":{"result":"success","short":"The customer called My Muscle Chef and was informed that the call may be recorded. They were then transferred to Nishant in the IT department but were informed that everyone is on a different system and declined the offer. The call ended politely."},"intents":{"segments":[{"text":"I'm trying to get ahold of Nishant in the IT department. I'm I'm able to transfer internally just because everyone else is on a different system to us. Did Oh, you have the e or the other way of contacting them? yeah.","start_word":67,"end_word":108,"intents":[{"intent":"Contact nishant in it department","confidence_score":0.112435654}]}]},"sentiments":{"segments":[{"text":"Thanks for calling My Muscle Chef.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.4586726427078247},{"text":"One of our friendly team will be with you shortly. Your call may be recorded for quality assurance and training purposes. If you don't wish to hold, you can press one at any time to leave a voice mail. Australian owned My Muscle Chef creates fresh, healthy meals to fuel everybody. My Muscle Chef. This is Sydney speaking. Oh, hi, Destiny. I'm trying to get ahold of Nishant in the IT department. I'm I'm able to transfer internally just because everyone else is on a different system to us. Did Oh, you have the e or the other way of contacting them? yeah. Well, it's alright. I actually just tried, but thank you.","start_word":6,"end_word":118,"sentiment":"neutral","sentiment_score":0.0923030525445938},{"text":"You have a great No.","start_word":119,"end_word":123,"sentiment":"positive","sentiment_score":0.42584195733070374},{"text":"day. That's okay. You too. Bye bye.","start_word":124,"end_word":130,"sentiment":"neutral","sentiment_score":0.1333772987127304}],"average":{"sentiment":"neutral","sentiment_score":0.12375674528234146}}}}