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Just wanted to confirm regarding your order, because upon checking, you only paid $10 for the delivery charge for the router. Is that correct? Yeah. So I think there was an error with the system because for the express charge, it's $25, and for the standard postage, it's $20. So may I know which one? Which one? So for the standard postage, the delivery usually takes three to five business days for the routers to arrive. And for the express postage, we can it will arrive within twenty four hours or up to three days. Yeah. Like, almost a week. Mhmm. Yeah. Possible. Yeah. Possible within this day or to up to three days. Yeah. Yeah. That is $25. Actually, we're checking right now why the website only says it's $10. Maybe there's a, yeah, system error, a website error. Which works? Yeah. That's only $20. You like a letter? Yeah. So we're going with the express postage? Yeah. Okay. We can proceed with the express one. So I'll inform our accounts department regarding this. Then they're going to send you an an invoice, $15 for additional for the $25 express postage. Then once that's settled, I would then send you the router. Actually, the Internet is already, active at the address, but you still need to wait for the router for it to establish a connection. Mhmm. Yeah. Yeah. Actually, it's just a simple plug and play. Once the router arrives, you just need to connect the router to the NTT box, the block box on your wall. Have you noticed that one? Yeah. The block box that I'm referring to, it has a light on it, indicator light. You'll see that there's a green light on it. Means that it's turned on because the other box has no light. It's just the part of the setup. So once they're out mhmm. Actually, for activating a service, we do not have a tech available because once the router arrives, you just need to connect it. We'll be providing you a cable. It's a yellow cable. Yeah. So the customer just can easily connect it to that box and connect the router to that box. Then once all is turned on, then you should have a connection right away. That's it. Yeah. You can call this number back, or we can do it via email if you need assistance, like, setting pictures or, for me to check also the setup. Or if there's a technical problem, we can, communicate via this number or email or WhatsApp. You do also have WhatsApp. Yeah. It's a different one, but I'll send it to you also via SMS. Yeah. Sure. Just give us a callback then. Okay. Then Yeah. Okay. I'll inform our accounts department for them to issue an invoice for you. Okay. That's it, Sad. You're welcome. Thanks also. Bye. 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Hello. Am I speaking with Assad? Yeah. Sorry.\n\nWe got disconnected a while ago. Just wanted to confirm regarding your order, because upon checking, you only paid $10 for the delivery charge for the router. Is that correct? Yeah. So I think there was an error with the system because for the express charge, it's $25, and for the standard postage, it's $20.\n\nSo may I know which one? Which one? So for the standard postage, the delivery usually takes three to five business days for the routers to arrive. And for the express postage, we can it will arrive within twenty four hours or up to three days. Yeah.\n\nLike, almost a week. Mhmm. Yeah. Possible. Yeah.\n\nPossible within this day or to up to three days. Yeah. Yeah. That is $25. Actually, we're checking right now why the website only says it's $10.\n\nMaybe there's a, yeah, system error, a website error. Which works? Yeah. That's only $20. You like a letter?\n\nYeah. So we're going with the express postage? Yeah. Okay. We can proceed with the express one.\n\nSo I'll inform our accounts department regarding this. Then they're going to send you an an invoice, $15 for additional for the $25 express postage. Then once that's settled, I would then send you the router. Actually, the Internet is already, active at the address, but you still need to wait for the router for it to establish a connection. Mhmm.\n\nYeah. Yeah. Actually, it's just a simple plug and play. Once the router arrives, you just need to connect the router to the NTT box, the block box on your wall. Have you noticed that one?\n\nYeah. The block box that I'm referring to, it has a light on it, indicator light. You'll see that there's a green light on it. Means that it's turned on because the other box has no light. It's just the part of the setup.\n\nSo once they're out mhmm. Actually, for activating a service, we do not have a tech available because once the router arrives, you just need to connect it. We'll be providing you a cable. It's a yellow cable. Yeah.\n\nSo the customer just can easily connect it to that box and connect the router to that box. Then once all is turned on, then you should have a connection right away. That's it. Yeah. You can call this number back, or we can do it via email if you need assistance, like, setting pictures or, for me to check also the setup.\n\nOr if there's a technical problem, we can, communicate via this number or email or WhatsApp. You do also have WhatsApp. Yeah. It's a different one, but I'll send it to you also via SMS. Yeah.\n\nSure. Just give us a callback then. Okay. Then Yeah. Okay.\n\nI'll inform our accounts department for them to issue an invoice for you. Okay. That's it, Sad. You're welcome. Thanks also.\n\nBye. Have a great day.","paragraphs":[{"sentences":[{"text":"Yes.","start":3.04,"end":3.36,"sentiment":"neutral","sentiment_score":0.05105083063244819},{"text":"Hello.","start":3.36,"end":3.86,"sentiment":"neutral","sentiment_score":0.03288726881146431},{"text":"Am I speaking with Assad?","start":4.3199997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.031462258845567706},{"text":"Yeah.","start":7.6,"end":8.0,"sentiment":"neutral","sentiment_score":0.03089723363518715},{"text":"Sorry.","start":8.0,"end":8.4,"sentiment":"neutral","sentiment_score":-0.04778432846069336}],"sentiment":"neutral","sentiment_score":0.024929144316249423,"num_words":9,"start":3.04,"end":8.4},{"sentences":[{"text":"We got disconnected a while ago.","start":8.4,"end":10.5,"sentiment":"neutral","sentiment_score":-0.07775479430953662},{"text":"Just wanted to confirm regarding your order, because upon checking, you only paid $10 for the delivery charge for the router.","start":11.28,"end":21.705,"sentiment":"neutral","sentiment_score":0.014184235816910154},{"text":"Is that correct?","start":21.765,"end":22.585,"sentiment":"neutral","sentiment_score":0.029905046646793682},{"text":"Yeah.","start":29.99,"end":30.49,"sentiment":"neutral","sentiment_score":-0.02410895004868507},{"text":"So I think there was an error with the system because for the express charge, it's $25, and for the standard postage, it's $20.","start":30.789999,"end":44.685,"sentiment":"neutral","sentiment_score":-0.30091171835859615}],"sentiment":"neutral","sentiment_score":-0.13318063389848578,"num_words":55,"start":8.4,"end":44.685},{"sentences":[{"text":"So may I know which one?","start":45.225,"end":48.605,"sentiment":"neutral","sentiment_score":-0.09380301957329114},{"text":"Which one?","start":50.585,"end":51.325,"sentiment":"neutral","sentiment_score":-0.023617259226739407},{"text":"So for the standard postage, the delivery usually takes three to five business days for the routers to arrive.","start":54.345,"end":62.75,"sentiment":"neutral","sentiment_score":0.040417471900582314},{"text":"And for the express postage, we can it will arrive within twenty four hours or up to three days.","start":63.21,"end":75.115,"sentiment":"neutral","sentiment_score":0.08855895992172391},{"text":"Yeah.","start":82.534996,"end":83.034996,"sentiment":"neutral","sentiment_score":0.0646008625626564}],"sentiment":"neutral","sentiment_score":0.0405340517296436,"num_words":47,"start":45.225,"end":83.034996},{"sentences":[{"text":"Like, almost a week.","start":83.255,"end":85.115,"sentiment":"neutral","sentiment_score":0.1020453292876482},{"text":"Mhmm.","start":90.16,"end":90.66,"sentiment":"neutral","sentiment_score":0.06906605511903763},{"text":"Yeah.","start":90.8,"end":91.28,"sentiment":"neutral","sentiment_score":0.07828835397958755},{"text":"Possible.","start":91.28,"end":91.78,"sentiment":"neutral","sentiment_score":0.08420636504888535},{"text":"Yeah.","start":93.12,"end":93.62,"sentiment":"neutral","sentiment_score":0.1108049675822258}],"sentiment":"neutral","sentiment_score":0.09381838236004114,"num_words":8,"start":83.255,"end":93.62},{"sentences":[{"text":"Possible within this day or to up to three days.","start":93.76,"end":98.355,"sentiment":"neutral","sentiment_score":0.14435884431004525},{"text":"Yeah.","start":107.715004,"end":108.215004,"sentiment":"neutral","sentiment_score":-0.009361795149743555},{"text":"Yeah.","start":108.595,"end":108.995,"sentiment":"neutral","sentiment_score":-0.009915200993418694},{"text":"That is $25.","start":108.995,"end":111.015,"sentiment":"neutral","sentiment_score":-0.023160109296441078},{"text":"Actually, we're checking right now why the website only says it's $10.","start":111.71,"end":117.25,"sentiment":"neutral","sentiment_score":-0.150961771607399}],"sentiment":"neutral","sentiment_score":-0.01691519037854892,"num_words":27,"start":93.76,"end":117.25},{"sentences":[{"text":"Maybe there's a, yeah, system error, a website error.","start":118.27,"end":121.649994,"sentiment":"neutral","sentiment_score":-0.2239849633640713},{"text":"Which works?","start":122.67,"end":123.409996,"sentiment":"neutral","sentiment_score":-0.026091326028108597},{"text":"Yeah.","start":128.055,"end":128.455,"sentiment":"neutral","sentiment_score":-0.007719099521636963},{"text":"That's only $20.","start":128.455,"end":130.075,"sentiment":"neutral","sentiment_score":-0.010992492238680521},{"text":"You like a letter?","start":131.255,"end":132.235,"sentiment":"neutral","sentiment_score":-0.01308234129101038}],"sentiment":"neutral","sentiment_score":-0.11374069809129364,"num_words":19,"start":118.27,"end":132.235},{"sentences":[{"text":"Yeah.","start":141.58,"end":141.81999,"sentiment":"neutral","sentiment_score":0.03658193349838257},{"text":"So we're going with the express postage?","start":141.81999,"end":144.23999,"sentiment":"neutral","sentiment_score":0.07104708467211042},{"text":"Yeah.","start":153.575,"end":154.075,"sentiment":"neutral","sentiment_score":0.27567726373672485},{"text":"Okay.","start":154.135,"end":154.635,"sentiment":"neutral","sentiment_score":0.2904539108276367},{"text":"We can proceed with the express one.","start":154.69499,"end":156.935,"sentiment":"positive","sentiment_score":0.34977597423962187}],"sentiment":"neutral","sentiment_score":0.20873379532028646,"num_words":17,"start":141.58,"end":156.935},{"sentences":[{"text":"So I'll inform our accounts department regarding this.","start":156.935,"end":160.39499,"sentiment":"neutral","sentiment_score":0.2543582823127508},{"text":"Then they're going to send you an an invoice, $15 for additional for the $25 express postage.","start":160.69499,"end":169.11,"sentiment":"neutral","sentiment_score":0.2849547652637257},{"text":"Then once that's settled, I would then send you the router.","start":169.65001,"end":173.35,"sentiment":"neutral","sentiment_score":0.23461667516014792},{"text":"Actually, the Internet is already, active at the address, but you still need to wait for the router for it to establish a connection.","start":173.49,"end":183.115,"sentiment":"neutral","sentiment_score":0.032432648042837776},{"text":"Mhmm.","start":190.93501,"end":191.43501,"sentiment":"neutral","sentiment_score":0.07113654911518097}],"sentiment":"neutral","sentiment_score":0.16900657044082393,"num_words":61,"start":156.935,"end":191.43501},{"sentences":[{"text":"Yeah.","start":198.01,"end":198.51,"sentiment":"neutral","sentiment_score":0.041140422224998474},{"text":"Yeah.","start":202.41,"end":202.73,"sentiment":"neutral","sentiment_score":0.11434249579906464},{"text":"Actually, it's just a simple plug and play.","start":202.73,"end":204.81,"sentiment":"neutral","sentiment_score":0.15422837808728218},{"text":"Once the router arrives, you just need to connect the router to the NTT box, the block box on your wall.","start":204.81,"end":211.315,"sentiment":"neutral","sentiment_score":0.08362172029557682},{"text":"Have you noticed that one?","start":211.69499,"end":213.555,"sentiment":"neutral","sentiment_score":0.01570928767323494}],"sentiment":"neutral","sentiment_score":0.08955312520265579,"num_words":36,"start":198.01,"end":213.555},{"sentences":[{"text":"Yeah.","start":229.95001,"end":230.45001,"sentiment":"neutral","sentiment_score":0.0026185736060142517},{"text":"The block box that I'm referring to, it has a light on it, indicator light.","start":231.63,"end":236.565,"sentiment":"neutral","sentiment_score":-0.013999030863245328},{"text":"You'll see that there's a green light on it.","start":236.645,"end":239.705,"sentiment":"neutral","sentiment_score":-0.018151215657174664},{"text":"Means that it's turned on because the other box has no light.","start":240.80501,"end":244.485,"sentiment":"neutral","sentiment_score":-0.11469938761244218},{"text":"It's just the part of the setup.","start":244.485,"end":247.145,"sentiment":"neutral","sentiment_score":-0.047105567795889716}],"sentiment":"neutral","sentiment_score":-0.04720135127676754,"num_words":44,"start":229.95001,"end":247.145},{"sentences":[{"text":"So once they're out mhmm.","start":249.04001,"end":254.66,"sentiment":"neutral","sentiment_score":-0.0062871363013982775},{"text":"Actually, for activating a service, we do not have a tech available because once the router arrives, you just need to connect it.","start":264.025,"end":274.985,"sentiment":"neutral","sentiment_score":-0.10377150061337845},{"text":"We'll be providing you a cable.","start":274.985,"end":276.76498,"sentiment":"neutral","sentiment_score":0.02078225106621782},{"text":"It's a yellow cable.","start":277.12,"end":278.41998,"sentiment":"neutral","sentiment_score":0.024036441696807742},{"text":"Yeah.","start":278.72,"end":279.22,"sentiment":"neutral","sentiment_score":0.21608732640743256}],"sentiment":"neutral","sentiment_score":-0.05080137425699295,"num_words":39,"start":249.04001,"end":279.22},{"sentences":[{"text":"So the customer just can easily connect it to that box and connect the router to that box.","start":279.84,"end":286.09998,"sentiment":"neutral","sentiment_score":0.25474374410178924},{"text":"Then once all is turned on, then you should have a connection right away.","start":286.4,"end":290.24,"sentiment":"neutral","sentiment_score":0.20217626861163548},{"text":"That's it.","start":290.24,"end":290.895,"sentiment":"neutral","sentiment_score":0.1335001140832901},{"text":"Yeah.","start":307.71,"end":308.21,"sentiment":"neutral","sentiment_score":0.12032687664031982},{"text":"You can call this number back, or we can do it via email if you need assistance, like, setting pictures or, for me to check also the setup.","start":309.39,"end":321.22498,"sentiment":"neutral","sentiment_score":0.11220406953777586}],"sentiment":"neutral","sentiment_score":0.17372851121047186,"num_words":63,"start":279.84,"end":321.22498},{"sentences":[{"text":"Or if there's a technical problem, we can, communicate via this number or email or WhatsApp.","start":322.245,"end":329.54498,"sentiment":"neutral","sentiment_score":0.049903651932254434},{"text":"You do also have WhatsApp.","start":329.925,"end":330.99,"sentiment":"neutral","sentiment_score":0.01116373110562563},{"text":"Yeah.","start":335.22998,"end":335.72998,"sentiment":"neutral","sentiment_score":0.009413213469088078},{"text":"It's a different one, but I'll send it to you also via SMS.","start":336.19,"end":340.28998,"sentiment":"neutral","sentiment_score":0.0163664986164524},{"text":"Yeah.","start":357.635,"end":357.99,"sentiment":"neutral","sentiment_score":0.08862268924713135}],"sentiment":"neutral","sentiment_score":0.03236326308817499,"num_words":36,"start":322.245,"end":357.99},{"sentences":[{"text":"Sure.","start":358.15,"end":358.47,"sentiment":"neutral","sentiment_score":0.11955956369638444},{"text":"Just give us a callback then.","start":358.47,"end":360.33,"sentiment":"neutral","sentiment_score":0.10111516838272412},{"text":"Okay.","start":362.06998,"end":362.47,"sentiment":"neutral","sentiment_score":0.08503912389278412},{"text":"Then Yeah.","start":362.47,"end":370.725,"sentiment":"neutral","sentiment_score":0.07487092167139053},{"text":"Okay.","start":370.725,"end":370.965,"sentiment":"neutral","sentiment_score":0.07814595103263855}],"sentiment":"neutral","sentiment_score":0.09447068111463026,"num_words":11,"start":358.15,"end":370.965},{"sentences":[{"text":"I'll inform our accounts department for them to issue an invoice for you.","start":370.965,"end":375.465,"sentiment":"neutral","sentiment_score":0.05326244578911708},{"text":"Okay.","start":378.565,"end":378.965,"sentiment":"neutral","sentiment_score":-0.026520006358623505},{"text":"That's it, Sad.","start":378.965,"end":380.42502,"sentiment":"neutral","sentiment_score":-0.15507992605368295},{"text":"You're welcome.","start":382.64688,"end":383.4669,"sentiment":"positive","sentiment_score":0.4376339763402939},{"text":"Thanks also.","start":383.60687,"end":384.32687,"sentiment":"positive","sentiment_score":0.36324019730091095}],"sentiment":"neutral","sentiment_score":0.08582858847720283,"num_words":21,"start":370.965,"end":384.32687},{"sentences":[{"text":"Bye.","start":384.32687,"end":384.56686,"sentiment":"positive","sentiment_score":0.3486287295818329},{"text":"Have a great day.","start":384.56686,"end":385.54688,"sentiment":"positive","sentiment_score":0.7679421752691269}],"sentiment":"positive","sentiment_score":0.6840794861316681,"num_words":5,"start":384.32687,"end":385.54688}]}}]},{"alternatives":[{"transcript":"Yeah. Hello? Yeah. Yeah. Yeah. Delivery charge. Yeah. That is yeah. That is including invoice. I think it's a $10.10 dollar. So what is the difference between this one? The standard one and the express one? Okay. So you are saying that for the standard one, it would be almost three to five business days. And yeah. Yeah. And for the express one, it would be on the same day till three days. Three working days, you are saying. Okay. So for the express one, sorry, but what you what you said about the charges, almost how much? $25? And for the for the standard one, you are saying it's $20.20 dollars. Right? Yeah. Almost the difference is $5 for that one. And I already paid for $10. So the remaining amount is the how much? The $15 Right? Yes. I sure for that for that one because there is there is no huge difference between the standard one and the express one. Mhmm. Mhmm. Okay. So I need one assistance over here that as I mentioned in the order as well. Once the modem will be there, okay, will be there send I need assistance how to install that one in the unit. It was how now to connect in the in the in the unit. Basically, I need assistance for that. Actually, in the unit, I noticed two boxes are here. The black boxes are here. Both are the black boxes. So I I do not know. It is the same one that you are seeing or it's a different one. So I need to confirm that one. Yeah. Yeah. Sorry. Yeah. Yeah. I can see the lights over here. Is it possible whoever will come to dispatch the modem for that one so he can double confirm that? Possible? No issues for that one. Once the modem will be there, okay, so I can connect with the box with the cable over here. I can see the lane cable is here. So afterwards, if any issue is there, then I can call the help. Right? No issues. No issues. Okay. What's up on the same number? Mhmm. No issues. No issues. So send me a yeah, send me a message on WhatsApp number. Once the modem will be there, I will connect this one. And then if I will face any issue, then I will let you know on the WhatsApp. No issues. Or I will call you on the same number. And yeah. And share with share will be the invoice of $15 so I will pay that that one. No issues. Okay. Okay. No issues. No issues. Okay. Thank you. Thank you so much. Thank you. Thank you. Bye. Yeah. 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Hello? Yeah. Yeah. Yeah.\n\nDelivery charge. Yeah. That is yeah. That is including invoice. I think it's a $10.10 dollar.\n\nSo what is the difference between this one? The standard one and the express one? Okay. So you are saying that for the standard one, it would be almost three to five business days. And yeah.\n\nYeah. And for the express one, it would be on the same day till three days. Three working days, you are saying. Okay. So for the express one, sorry, but what you what you said about the charges, almost how much?\n\n$25? And for the for the standard one, you are saying it's $20.20 dollars. Right? Yeah. Almost the difference is $5 for that one.\n\nAnd I already paid for $10. So the remaining amount is the how much? The $15 Right? Yes. I sure for that for that one because there is there is no huge difference between the standard one and the express one.\n\nMhmm. Mhmm. Okay. So I need one assistance over here that as I mentioned in the order as well. Once the modem will be there, okay, will be there send I need assistance how to install that one in the unit.\n\nIt was how now to connect in the in the in the unit. Basically, I need assistance for that. Actually, in the unit, I noticed two boxes are here. The black boxes are here. Both are the black boxes.\n\nSo I I do not know. It is the same one that you are seeing or it's a different one. So I need to confirm that one. Yeah. Yeah.\n\nSorry. Yeah. Yeah. I can see the lights over here. Is it possible whoever will come to dispatch the modem for that one so he can double confirm that?\n\nPossible? No issues for that one. Once the modem will be there, okay, so I can connect with the box with the cable over here. I can see the lane cable is here. So afterwards, if any issue is there, then I can call the help.\n\nRight? No issues. No issues. Okay. What's up on the same number?\n\nMhmm. No issues. No issues. So send me a yeah, send me a message on WhatsApp number. Once the modem will be there, I will connect this one.\n\nAnd then if I will face any issue, then I will let you know on the WhatsApp. No issues. Or I will call you on the same number. And yeah. And share with share will be the invoice of $15 so I will pay that that one.\n\nNo issues. Okay. Okay. No issues. No issues.\n\nOkay. Thank you. Thank you so much. Thank you. Thank you.\n\nBye. Yeah. Thank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":1.52,"end":1.76,"sentiment":"neutral","sentiment_score":0.04681920260190964},{"text":"Hello?","start":1.76,"end":2.26,"sentiment":"neutral","sentiment_score":0.031799186021089554},{"text":"Yeah.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.03558773547410965},{"text":"Yeah.","start":23.525,"end":23.765,"sentiment":"neutral","sentiment_score":0.013195662759244442},{"text":"Yeah.","start":23.765,"end":24.005001,"sentiment":"neutral","sentiment_score":0.013462582603096962}],"sentiment":"neutral","sentiment_score":0.02817287389189005,"num_words":5,"start":1.52,"end":24.005001},{"sentences":[{"text":"Delivery charge.","start":24.005001,"end":24.645,"sentiment":"neutral","sentiment_score":-0.002227754332125187},{"text":"Yeah.","start":24.645,"end":24.885,"sentiment":"neutral","sentiment_score":0.034371666610240936},{"text":"That is yeah.","start":24.885,"end":25.845001,"sentiment":"neutral","sentiment_score":0.047542149821917214},{"text":"That is including invoice.","start":25.845001,"end":27.225,"sentiment":"neutral","sentiment_score":0.04202465899288654},{"text":"I think it's a $10.10 dollar.","start":27.605,"end":28.98,"sentiment":"neutral","sentiment_score":0.006367436920603116}],"sentiment":"neutral","sentiment_score":0.023677866556681693,"num_words":16,"start":24.005001,"end":28.98},{"sentences":[{"text":"So what is the difference between this one?","start":49.555,"end":51.074997,"sentiment":"neutral","sentiment_score":-0.05260278470814228},{"text":"The standard one and the express one?","start":51.074997,"end":53.01,"sentiment":"neutral","sentiment_score":-0.014291200254644667},{"text":"Okay.","start":77.425,"end":77.745,"sentiment":"neutral","sentiment_score":0.058180004358291626},{"text":"So you are saying that for the standard one, it would be almost three to five business days.","start":77.745,"end":83.06,"sentiment":"neutral","sentiment_score":0.06820650253858832},{"text":"And yeah.","start":84.64,"end":85.38,"sentiment":"neutral","sentiment_score":0.10873673483729362}],"sentiment":"neutral","sentiment_score":0.02729194000777271,"num_words":36,"start":49.555,"end":85.38},{"sentences":[{"text":"Yeah.","start":85.759995,"end":86.0,"sentiment":"neutral","sentiment_score":0.11303818225860596},{"text":"And for the express one, it would be on the same day till three days.","start":86.0,"end":91.86,"sentiment":"neutral","sentiment_score":0.1203045944372813},{"text":"Three working days, you are saying.","start":92.0,"end":94.02,"sentiment":"neutral","sentiment_score":0.1031920574605465},{"text":"Okay.","start":100.205,"end":100.525,"sentiment":"neutral","sentiment_score":0.03480643033981323},{"text":"So for the express one, sorry, but what you what you said about the charges, almost how much?","start":100.525,"end":107.165,"sentiment":"neutral","sentiment_score":-0.022119599497980542}],"sentiment":"neutral","sentiment_score":0.0530100751940797,"num_words":41,"start":85.759995,"end":107.165},{"sentences":[{"text":"$25?","start":107.165,"end":108.145004,"sentiment":"neutral","sentiment_score":-0.02603588066995144},{"text":"And for the for the standard one, you are saying it's $20.20 dollars.","start":122.715,"end":127.354996,"sentiment":"neutral","sentiment_score":-0.03941100950424488},{"text":"Right?","start":127.354996,"end":127.854996,"sentiment":"neutral","sentiment_score":-0.00618729367852211},{"text":"Yeah.","start":130.155,"end":130.635,"sentiment":"neutral","sentiment_score":0.0035563595592975616},{"text":"Almost the difference is $5 for that one.","start":130.635,"end":132.715,"sentiment":"neutral","sentiment_score":-0.011545778252184391}],"sentiment":"neutral","sentiment_score":-0.02639067351507644,"num_words":24,"start":107.165,"end":132.715},{"sentences":[{"text":"And I already paid for $10.","start":132.715,"end":135.035,"sentiment":"neutral","sentiment_score":-0.015740671815971535},{"text":"So the remaining amount is the how much?","start":135.035,"end":139.57999,"sentiment":"neutral","sentiment_score":0.013407307444140315},{"text":"The $15 Right?","start":139.57999,"end":140.95999,"sentiment":"neutral","sentiment_score":0.02004295215010643},{"text":"Yes.","start":146.45999,"end":146.7,"sentiment":"neutral","sentiment_score":0.04435430467128754},{"text":"I sure for that for that one because there is there is no huge difference between the standard one and the express one.","start":146.7,"end":152.365,"sentiment":"neutral","sentiment_score":0.30950918340164685}],"sentiment":"neutral","sentiment_score":0.17648801970772626,"num_words":41,"start":132.715,"end":152.365},{"sentences":[{"text":"Mhmm.","start":176.93999,"end":177.43999,"sentiment":"neutral","sentiment_score":0.024214040488004684},{"text":"Mhmm.","start":179.18,"end":179.355,"sentiment":"neutral","sentiment_score":-0.01035841554403305},{"text":"Okay.","start":184.47499,"end":184.795,"sentiment":"neutral","sentiment_score":0.09758515655994417},{"text":"So I need one assistance over here that as I mentioned in the order as well.","start":184.795,"end":188.795,"sentiment":"neutral","sentiment_score":0.09021764388307929},{"text":"Once the modem will be there, okay, will be there send I need assistance how to install that one in the unit.","start":188.795,"end":196.23,"sentiment":"neutral","sentiment_score":0.07012728483162144}],"sentiment":"neutral","sentiment_score":0.07555422804704527,"num_words":41,"start":176.93999,"end":196.23},{"sentences":[{"text":"It was how now to connect in the in the in the unit.","start":196.85,"end":199.89,"sentiment":"neutral","sentiment_score":0.03746013945111862},{"text":"Basically, I need assistance for that.","start":199.89,"end":201.75,"sentiment":"neutral","sentiment_score":0.041908347979187965},{"text":"Actually, in the unit, I noticed two boxes are here.","start":214.285,"end":217.585,"sentiment":"neutral","sentiment_score":-0.050977999716997145},{"text":"The black boxes are here.","start":217.80501,"end":219.265,"sentiment":"neutral","sentiment_score":-0.0889194741845131},{"text":"Both are the black boxes.","start":219.405,"end":220.685,"sentiment":"neutral","sentiment_score":-0.1168465793132782}],"sentiment":"neutral","sentiment_score":-0.020517393946647644,"num_words":39,"start":196.85,"end":220.685},{"sentences":[{"text":"So I I do not know.","start":220.685,"end":222.36,"sentiment":"neutral","sentiment_score":-0.1243151028951009},{"text":"It is the same one that you are seeing or it's a different one.","start":224.2,"end":227.08,"sentiment":"neutral","sentiment_score":-0.11034466379455157},{"text":"So I need to confirm that one.","start":227.08,"end":228.86,"sentiment":"neutral","sentiment_score":-0.04799713087933404},{"text":"Yeah.","start":249.395,"end":249.895,"sentiment":"neutral","sentiment_score":-0.0021625645458698273},{"text":"Yeah.","start":251.07,"end":251.23,"sentiment":"neutral","sentiment_score":-0.013865457847714424}],"sentiment":"neutral","sentiment_score":-0.09112840858769827,"num_words":29,"start":220.685,"end":251.23},{"sentences":[{"text":"Sorry.","start":251.23,"end":251.71,"sentiment":"neutral","sentiment_score":-0.0639723688364029},{"text":"Yeah.","start":251.71,"end":251.79001,"sentiment":"neutral","sentiment_score":0.00488043949007988},{"text":"Yeah.","start":251.79001,"end":252.03,"sentiment":"neutral","sentiment_score":0.02556793950498104},{"text":"I can see the lights over here.","start":252.03,"end":253.65001,"sentiment":"neutral","sentiment_score":0.015967187604733875},{"text":"Is it possible whoever will come to dispatch the modem for that one so he can double confirm that?","start":254.75,"end":260.85,"sentiment":"neutral","sentiment_score":0.013918999582529068}],"sentiment":"neutral","sentiment_score":0.011817493636546463,"num_words":29,"start":251.23,"end":260.85},{"sentences":[{"text":"Possible?","start":261.63,"end":262.13,"sentiment":"neutral","sentiment_score":-0.02197374776005745},{"text":"No issues for that one.","start":292.99,"end":294.225,"sentiment":"neutral","sentiment_score":0.20392314791679383},{"text":"Once the modem will be there, okay, so I can connect with the box with the cable over here.","start":294.385,"end":300.14502,"sentiment":"neutral","sentiment_score":0.18311943623580432},{"text":"I can see the lane cable is here.","start":300.14502,"end":302.005,"sentiment":"neutral","sentiment_score":0.13917536195367575},{"text":"So afterwards, if any issue is there, then I can call the help.","start":303.025,"end":308.25,"sentiment":"neutral","sentiment_score":0.08433445829611558}],"sentiment":"neutral","sentiment_score":0.14536222029963267,"num_words":46,"start":261.63,"end":308.25},{"sentences":[{"text":"Right?","start":308.25,"end":308.75,"sentiment":"neutral","sentiment_score":0.1225465089082718},{"text":"No issues.","start":329.065,"end":329.80502,"sentiment":"neutral","sentiment_score":0.05131508596241474},{"text":"No issues.","start":330.345,"end":330.99,"sentiment":"neutral","sentiment_score":-0.0017784093506634235},{"text":"Okay.","start":332.50998,"end":332.66998,"sentiment":"neutral","sentiment_score":0.01260344497859478},{"text":"What's up on the same number?","start":332.66998,"end":334.05,"sentiment":"neutral","sentiment_score":0.010812526568770409}],"sentiment":"neutral","sentiment_score":0.024924872210249305,"num_words":12,"start":308.25,"end":334.05},{"sentences":[{"text":"Mhmm.","start":341.63,"end":341.78998,"sentiment":"neutral","sentiment_score":0.03420773893594742},{"text":"No issues.","start":341.78998,"end":342.34998,"sentiment":"neutral","sentiment_score":0.066977109760046},{"text":"No issues.","start":342.34998,"end":342.83,"sentiment":"neutral","sentiment_score":0.06374996155500412},{"text":"So send me a yeah, send me a message on WhatsApp number.","start":342.83,"end":346.875,"sentiment":"neutral","sentiment_score":0.07854955146710078},{"text":"Once the modem will be there, I will connect this one.","start":346.875,"end":350.57498,"sentiment":"neutral","sentiment_score":0.0933089100501754}],"sentiment":"neutral","sentiment_score":0.08088051820439952,"num_words":28,"start":341.63,"end":350.57498},{"sentences":[{"text":"And then if I will face any issue, then I will let you know on the WhatsApp.","start":350.63498,"end":354.79498,"sentiment":"neutral","sentiment_score":0.07270040450727239},{"text":"No issues.","start":354.79498,"end":355.275,"sentiment":"neutral","sentiment_score":0.028317210264503956},{"text":"Or I will call you on the same number.","start":355.275,"end":356.97498,"sentiment":"neutral","sentiment_score":0.031241493299603462},{"text":"And yeah.","start":362.26,"end":363.94,"sentiment":"neutral","sentiment_score":0.08119674026966095},{"text":"And share with share will be the invoice of $15 so I will pay that that one.","start":363.94,"end":369.3,"sentiment":"neutral","sentiment_score":0.09004301796941196}],"sentiment":"neutral","sentiment_score":0.06950722389081691,"num_words":47,"start":350.63498,"end":369.3},{"sentences":[{"text":"No issues.","start":369.3,"end":369.96,"sentiment":"neutral","sentiment_score":0.0600495096296072},{"text":"Okay.","start":377.13498,"end":377.375,"sentiment":"neutral","sentiment_score":0.051041729748249054},{"text":"Okay.","start":377.375,"end":377.69498,"sentiment":"neutral","sentiment_score":0.05451026186347008},{"text":"No issues.","start":377.69498,"end":378.25497,"sentiment":"neutral","sentiment_score":0.03453632816672325},{"text":"No issues.","start":378.25497,"end":378.995,"sentiment":"neutral","sentiment_score":-0.0019708285108208648}],"sentiment":"neutral","sentiment_score":0.03634775127284229,"num_words":8,"start":369.3,"end":378.995},{"sentences":[{"text":"Okay.","start":381.055,"end":381.29498,"sentiment":"neutral","sentiment_score":0.09969481825828552},{"text":"Thank you.","start":381.29498,"end":381.69498,"sentiment":"neutral","sentiment_score":0.29682302474975586},{"text":"Thank you so much.","start":381.69498,"end":382.41498,"sentiment":"positive","sentiment_score":0.4943588525056839},{"text":"Thank you.","start":382.41498,"end":382.815,"sentiment":"positive","sentiment_score":0.43461543321609497},{"text":"Thank you.","start":382.815,"end":383.47498,"sentiment":"positive","sentiment_score":0.4232746511697769}],"sentiment":"positive","sentiment_score":0.3987778587774797,"num_words":11,"start":381.055,"end":383.47498},{"sentences":[{"text":"Bye.","start":385.055,"end":385.555,"sentiment":"positive","sentiment_score":0.4737449884414673},{"text":"Yeah.","start":385.775,"end":386.095,"sentiment":"positive","sentiment_score":0.5165063738822937},{"text":"Thank you.","start":386.095,"end":386.995,"sentiment":"positive","sentiment_score":0.35635223239660263}],"sentiment":"positive","sentiment_score":0.42573895677924156,"num_words":4,"start":385.055,"end":386.995}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Yeah. Hello?\n\nChannel 0: Yes. Hello. Am I speaking with Assad?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Sorry. We got disconnected a while ago. Just wanted to confirm regarding your order, because upon checking, you only paid $10 for the delivery charge for the router. Is that correct?\n\nChannel 1: Yeah. Yeah. Delivery charge. Yeah. That is yeah.\n\nThat is including invoice. I think it's a $10.10 dollar.\n\nChannel 0: Yeah. So I think there was an error with the system because for the express charge, it's $25, and for the standard postage, it's $20. So may I know which one?\n\nChannel 1: So what is the difference between\n\nChannel 0: Which\n\nChannel 1: this\n\nChannel 0: one?\n\nChannel 1: one? The standard one and the express one?\n\nChannel 0: So for the standard postage, the delivery usually takes three to five business days for the routers to arrive. And for the express postage, we can it will arrive within twenty four hours or up to three days.\n\nChannel 1: Okay. So you are saying that for the standard one, it would be almost three to five business\n\nChannel 0: Yeah.\n\nChannel 1: days.\n\nChannel 0: Like, almost a week.\n\nChannel 1: And yeah. Yeah. And for the express one, it would be on the same day till\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: three\n\nChannel 0: Possible.\n\nChannel 1: days. Three working days,\n\nChannel 0: Yeah.\n\nChannel 1: you are saying.\n\nChannel 0: Possible within this day or to up to three days.\n\nChannel 1: Okay. So for the express one, sorry, but what you what you said about the charges, almost how much? $25?\n\nChannel 0: Yeah. Yeah. That is $25. Actually, we're checking right now why the website only says it's $10. Maybe there's a, yeah, system error, a website error.\n\nWhich\n\nChannel 1: And\n\nChannel 0: works?\n\nChannel 1: for the for the standard one, you are saying it's $20.20 dollars. Right?\n\nChannel 0: Yeah. That's only $20.\n\nChannel 1: Yeah. Almost the difference\n\nChannel 0: You\n\nChannel 1: is\n\nChannel 0: like\n\nChannel 1: $5\n\nChannel 0: a letter?\n\nChannel 1: for that one. And I already paid for $10. So the remaining amount is the how much? The $15 Right?\n\nChannel 0: Yeah. So we're going with the express postage?\n\nChannel 1: Yes. I sure for that for that one because there is there is no huge difference between the standard one and the express one.\n\nChannel 0: Yeah. Okay. We can proceed with the express one. So I'll inform our accounts department regarding this. Then they're going to send you an an invoice, $15 for additional for the $25 express postage.\n\nThen once that's settled, I would then send you the router. Actually, the Internet is already, active\n\nChannel 1: Mhmm.\n\nChannel 0: at the address, but you still\n\nChannel 1: Mhmm.\n\nChannel 0: need to wait for the router for it to establish a connection.\n\nChannel 1: Okay. So I need one assistance over here that as I mentioned in the order as well. Once the modem will be there, okay,\n\nChannel 0: Mhmm.\n\nChannel 1: will be there send I need assistance how to install that one in the unit. It was how now to connect\n\nChannel 0: Yeah.\n\nChannel 1: in the in the in the unit. Basically, I need assistance for that.\n\nChannel 0: Yeah. Actually, it's just a simple plug and play. Once the router arrives, you just need to connect the router to the NTT box, the block box on your wall. Have you noticed that one?\n\nChannel 1: Actually, in the unit, I noticed two boxes are here. The black boxes are here. Both are the black boxes. So I I do not know. It is the same one that you are seeing or it's a different one.\n\nSo I need to confirm that one.\n\nChannel 0: Yeah. The block box that I'm referring to, it has a light on it, indicator light. You'll see that there's a green light on it. Means that it's turned on because the other box has no light. It's just the part of the setup.\n\nSo once\n\nChannel 1: Yeah.\n\nChannel 0: they're out\n\nChannel 1: Yeah. Sorry. Yeah. Yeah. I can see the lights over here.\n\nChannel 0: mhmm.\n\nChannel 1: Is it possible whoever will come to dispatch the modem for that one so he can double confirm that? Possible?\n\nChannel 0: Actually, for activating a service, we do not have a tech available because once the router arrives, you just need to connect it. We'll be providing you a cable. It's a yellow cable. Yeah. So the customer just can easily connect it to that box and connect the router to that box.\n\nThen once all is turned on, then you should have a connection right away. That's it.\n\nChannel 1: No issues for that one. Once the modem will be there, okay, so I can connect with the box with the cable over here. I can see the lane cable is here. So afterwards, if any issue is there, then I can call the\n\nChannel 0: Yeah.\n\nChannel 1: help. Right?\n\nChannel 0: You can call this number back, or we can do it via email if you need assistance, like, setting pictures or, for me to check also the setup. Or if there's a technical problem, we can, communicate via this number or email or WhatsApp.\n\nChannel 1: No issues.\n\nChannel 0: You do also\n\nChannel 1: No\n\nChannel 0: have\n\nChannel 1: issues.\n\nChannel 0: WhatsApp.\n\nChannel 1: Okay. What's up on the same number?\n\nChannel 0: Yeah. It's a different one, but I'll send it to you also via SMS.\n\nChannel 1: Mhmm. No issues. No issues. So send me a yeah, send me a message on WhatsApp number. Once the modem will be there, I will connect this one.\n\nAnd then if I will face any issue, then I will let you know on the WhatsApp. No issues. Or I will call you on the same number.\n\nChannel 0: Yeah. Sure. Just give us a callback then. Okay.\n\nChannel 1: And\n\nChannel 0: Then\n\nChannel 1: yeah. And share with share will be the invoice of $15 so I will pay that that one. No issues.\n\nChannel 0: Yeah. Okay. I'll inform our accounts department for them to issue an invoice for you.\n\nChannel 1: Okay. Okay. No issues. No issues.\n\nChannel 0: Okay. That's it, Sad.\n\nChannel 1: Okay. Thank you. Thank you so much. Thank you.\n\nChannel 0: You're\n\nChannel 1: Thank\n\nChannel 0: welcome.\n\nChannel 1: you.\n\nChannel 0: Thanks also. Bye. Have a great day.\n\nChannel 1: Bye. Yeah. Thank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":1.52,"end":1.76,"sentiment":"neutral","sentiment_score":0.04681920260190964},{"text":"Hello?","start":1.76,"end":2.26,"sentiment":"neutral","sentiment_score":0.031799186021089554}],"sentiment":"neutral","sentiment_score":0.039309194311499596,"channel":1,"num_words":2,"start":1.52,"end":2.26},{"sentences":[{"text":"Yes.","start":3.04,"end":3.36,"sentiment":"neutral","sentiment_score":0.05105083063244819},{"text":"Hello.","start":3.36,"end":3.86,"sentiment":"neutral","sentiment_score":0.03288726881146431},{"text":"Am I speaking with Assad?","start":4.3199997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.031462258845567706}],"sentiment":"neutral","sentiment_score":0.03446419909596443,"channel":0,"num_words":7,"start":3.04,"end":5.7799997},{"sentences":[{"text":"Yeah.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.03558773547410965}],"sentiment":"neutral","sentiment_score":0.03558773547410965,"channel":1,"num_words":1,"start":6.16,"end":6.66},{"sentences":[{"text":"Yeah.","start":7.6,"end":8.0,"sentiment":"neutral","sentiment_score":0.03089723363518715},{"text":"Sorry.","start":8.0,"end":8.4,"sentiment":"neutral","sentiment_score":-0.04778432846069336},{"text":"We got disconnected a while ago.","start":8.4,"end":10.5,"sentiment":"neutral","sentiment_score":-0.07775479430953662},{"text":"Just wanted to confirm regarding your order, because upon checking, you only paid $10 for the delivery charge for the router.","start":11.28,"end":21.705,"sentiment":"neutral","sentiment_score":0.014184235816910154},{"text":"Is that correct?","start":21.765,"end":22.585,"sentiment":"neutral","sentiment_score":0.029905046646793682}],"sentiment":"neutral","sentiment_score":-0.0029947427683509886,"channel":0,"num_words":32,"start":7.6,"end":22.585},{"sentences":[{"text":"Yeah.","start":23.525,"end":23.765,"sentiment":"neutral","sentiment_score":0.013195662759244442},{"text":"Yeah.","start":23.765,"end":24.005001,"sentiment":"neutral","sentiment_score":0.013462582603096962},{"text":"Delivery charge.","start":24.005001,"end":24.645,"sentiment":"neutral","sentiment_score":-0.002227754332125187},{"text":"Yeah.","start":24.645,"end":24.885,"sentiment":"neutral","sentiment_score":0.034371666610240936},{"text":"That is yeah.","start":24.885,"end":25.845001,"sentiment":"neutral","sentiment_score":0.047542149821917214}],"sentiment":"neutral","sentiment_score":0.024900106596760452,"channel":1,"num_words":8,"start":23.525,"end":25.845001},{"sentences":[{"text":"That is including invoice.","start":25.845001,"end":27.225,"sentiment":"neutral","sentiment_score":0.04202465899288654},{"text":"I think it's a $10.10 dollar.","start":27.605,"end":28.98,"sentiment":"neutral","sentiment_score":0.006367436920603116}],"sentiment":"neutral","sentiment_score":0.02063032574951649,"channel":1,"num_words":10,"start":25.845001,"end":28.98},{"sentences":[{"text":"Yeah.","start":29.99,"end":30.49,"sentiment":"neutral","sentiment_score":-0.02410895004868507},{"text":"So I think there was an error with the system because for the express charge, it's $25, and for the standard postage, it's $20.","start":30.789999,"end":44.685,"sentiment":"neutral","sentiment_score":-0.30091171835859615},{"text":"So may I know which 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once the router arrives, you just need to connect it.","start":264.025,"end":274.985,"sentiment":"neutral","sentiment_score":-0.10377150061337845},{"text":"We'll be providing you a cable.","start":274.985,"end":276.76498,"sentiment":"neutral","sentiment_score":0.02078225106621782},{"text":"It's a yellow cable.","start":277.12,"end":278.41998,"sentiment":"neutral","sentiment_score":0.024036441696807742},{"text":"Yeah.","start":278.72,"end":279.22,"sentiment":"neutral","sentiment_score":0.21608732640743256},{"text":"So the customer just can easily connect it to that box and connect the router to that box.","start":279.84,"end":286.09998,"sentiment":"neutral","sentiment_score":0.25474374410178924}],"sentiment":"neutral","sentiment_score":0.05068402844839371,"channel":0,"num_words":52,"start":264.025,"end":286.09998},{"sentences":[{"text":"Then once all is turned on, then you should have a connection right away.","start":286.4,"end":290.24,"sentiment":"neutral","sentiment_score":0.20217626861163548},{"text":"That's it.","start":290.24,"end":290.895,"sentiment":"neutral","sentiment_score":0.1335001140832901}],"sentiment":"neutral","sentiment_score":0.1935917492955923,"channel":0,"num_words":16,"start":286.4,"end":290.895},{"sentences":[{"text":"No issues for that one.","start":292.99,"end":294.225,"sentiment":"neutral","sentiment_score":0.20392314791679383},{"text":"Once the modem will be there, okay, so I can connect with the box with the cable over here.","start":294.385,"end":300.14502,"sentiment":"neutral","sentiment_score":0.18311943623580432},{"text":"I can see the lane cable is here.","start":300.14502,"end":302.005,"sentiment":"neutral","sentiment_score":0.13917536195367575},{"text":"So afterwards, if any issue is there, then I can call the","start":303.025,"end":306.48502,"sentiment":"neutral","sentiment_score":0.08128804403046767}],"sentiment":"neutral","sentiment_score":0.14972146481952883,"channel":1,"num_words":44,"start":292.99,"end":306.48502},{"sentences":[{"text":"Yeah.","start":307.71,"end":308.21,"sentiment":"neutral","sentiment_score":0.12032687664031982}],"sentiment":"neutral","sentiment_score":0.12032687664031982,"channel":0,"num_words":1,"start":307.71,"end":308.21},{"sentences":[{"text":"help.","start":307.77,"end":308.25,"sentiment":"neutral","sentiment_score":0.12089142948389052},{"text":"Right?","start":308.25,"end":308.75,"sentiment":"neutral","sentiment_score":0.1225465089082718}],"sentiment":"neutral","sentiment_score":0.12171896919608116,"channel":1,"num_words":2,"start":307.77,"end":308.75},{"sentences":[{"text":"You can call this number back, or we can do it via email if you need assistance, like, setting pictures or, for me to check also the setup.","start":309.39,"end":321.22498,"sentiment":"neutral","sentiment_score":0.11220406953777586},{"text":"Or if there's a technical problem, we can, communicate via this number or email or WhatsApp.","start":322.245,"end":329.54498,"sentiment":"neutral","sentiment_score":0.049903651932254434}],"sentiment":"neutral","sentiment_score":0.08954937222667715,"channel":0,"num_words":44,"start":309.39,"end":329.54498},{"sentences":[{"text":"No issues.","start":329.065,"end":329.80502,"sentiment":"neutral","sentiment_score":0.05131508596241474}],"sentiment":"neutral","sentiment_score":0.05131508596241474,"channel":1,"num_words":2,"start":329.065,"end":329.80502},{"sentences":[{"text":"You do also","start":329.925,"end":330.485,"sentiment":"neutral","sentiment_score":0.022853648910919826}],"sentiment":"neutral","sentiment_score":0.022853648910919826,"channel":0,"num_words":3,"start":329.925,"end":330.485},{"sentences":[{"text":"No","start":330.345,"end":330.58502,"sentiment":"neutral","sentiment_score":0.01068473607301712}],"sentiment":"neutral","sentiment_score":0.01068473607301712,"channel":1,"num_words":1,"start":330.345,"end":330.58502},{"sentences":[{"text":"have","start":330.485,"end":330.645,"sentiment":"neutral","sentiment_score":-0.017713429406285286}],"sentiment":"neutral","sentiment_score":-0.017713429406285286,"channel":0,"num_words":1,"start":330.485,"end":330.645},{"sentences":[{"text":"issues.","start":330.58502,"end":330.99,"sentiment":"neutral","sentiment_score":-0.014241554774343967}],"sentiment":"neutral","sentiment_score":-0.014241554774343967,"channel":1,"num_words":1,"start":330.58502,"end":330.99},{"sentences":[{"text":"WhatsApp.","start":330.645,"end":330.99,"sentiment":"neutral","sentiment_score":0.004971138201653957}],"sentiment":"neutral","sentiment_score":0.004971138201653957,"channel":0,"num_words":1,"start":330.645,"end":330.99},{"sentences":[{"text":"Okay.","start":332.50998,"end":332.66998,"sentiment":"neutral","sentiment_score":0.01260344497859478},{"text":"What's up on the same number?","start":332.66998,"end":334.05,"sentiment":"neutral","sentiment_score":0.010812526568770409}],"sentiment":"neutral","sentiment_score":0.011068372055888176,"channel":1,"num_words":7,"start":332.50998,"end":334.05},{"sentences":[{"text":"Yeah.","start":335.22998,"end":335.72998,"sentiment":"neutral","sentiment_score":0.009413213469088078},{"text":"It's a different one, but I'll send it to you also via SMS.","start":336.19,"end":340.28998,"sentiment":"neutral","sentiment_score":0.0163664986164524}],"sentiment":"neutral","sentiment_score":0.015869835391640663,"channel":0,"num_words":14,"start":335.22998,"end":340.28998},{"sentences":[{"text":"Mhmm.","start":341.63,"end":341.78998,"sentiment":"neutral","sentiment_score":0.03420773893594742},{"text":"No issues.","start":341.78998,"end":342.34998,"sentiment":"neutral","sentiment_score":0.066977109760046},{"text":"No issues.","start":342.34998,"end":342.83,"sentiment":"neutral","sentiment_score":0.06374996155500412},{"text":"So send me a yeah, send me a message on WhatsApp number.","start":342.83,"end":346.875,"sentiment":"neutral","sentiment_score":0.07854955146710078},{"text":"Once the modem will be there, I will connect this one.","start":346.875,"end":350.57498,"sentiment":"neutral","sentiment_score":0.0933089100501754}],"sentiment":"neutral","sentiment_score":0.08088051820439952,"channel":1,"num_words":28,"start":341.63,"end":350.57498},{"sentences":[{"text":"And then if I will face any issue, then I will let you know on the WhatsApp.","start":350.63498,"end":354.79498,"sentiment":"neutral","sentiment_score":0.07270040450727239},{"text":"No issues.","start":354.79498,"end":355.275,"sentiment":"neutral","sentiment_score":0.028317210264503956},{"text":"Or I will call you on the same number.","start":355.275,"end":356.97498,"sentiment":"neutral","sentiment_score":0.031241493299603462}],"sentiment":"neutral","sentiment_score":0.056204097744609625,"channel":1,"num_words":28,"start":350.63498,"end":356.97498},{"sentences":[{"text":"Yeah.","start":357.635,"end":357.99,"sentiment":"neutral","sentiment_score":0.08862268924713135},{"text":"Sure.","start":358.15,"end":358.47,"sentiment":"neutral","sentiment_score":0.11955956369638444},{"text":"Just give us a callback then.","start":358.47,"end":360.33,"sentiment":"neutral","sentiment_score":0.10111516838272412},{"text":"Okay.","start":362.06998,"end":362.47,"sentiment":"neutral","sentiment_score":0.08503912389278412}],"sentiment":"neutral","sentiment_score":0.09999026523696052,"channel":0,"num_words":9,"start":357.635,"end":362.47},{"sentences":[{"text":"And","start":362.26,"end":362.76,"sentiment":"neutral","sentiment_score":0.07968095690011978}],"sentiment":"neutral","sentiment_score":0.07968095690011978,"channel":1,"num_words":1,"start":362.26,"end":362.76},{"sentences":[{"text":"Then","start":362.47,"end":362.78998,"sentiment":"neutral","sentiment_score":0.08213414251804352}],"sentiment":"neutral","sentiment_score":0.08213414251804352,"channel":0,"num_words":1,"start":362.47,"end":362.78998},{"sentences":[{"text":"yeah.","start":363.62,"end":363.94,"sentiment":"neutral","sentiment_score":0.08271252363920212},{"text":"And share with share will be the invoice of $15 so I will pay that that one.","start":363.94,"end":369.3,"sentiment":"neutral","sentiment_score":0.09004301796941196},{"text":"No issues.","start":369.3,"end":369.96,"sentiment":"neutral","sentiment_score":0.0600495096296072}],"sentiment":"neutral","sentiment_score":0.086677142418921,"channel":1,"num_words":20,"start":363.62,"end":369.96},{"sentences":[{"text":"Yeah.","start":370.48502,"end":370.725,"sentiment":"neutral","sentiment_score":0.06760770082473755},{"text":"Okay.","start":370.725,"end":370.965,"sentiment":"neutral","sentiment_score":0.07814595103263855},{"text":"I'll inform our accounts department for them to issue an invoice for you.","start":370.965,"end":375.465,"sentiment":"neutral","sentiment_score":0.05326244578911708}],"sentiment":"neutral","sentiment_score":0.05587769647439321,"channel":0,"num_words":15,"start":370.48502,"end":375.465},{"sentences":[{"text":"Okay.","start":377.13498,"end":377.375,"sentiment":"neutral","sentiment_score":0.051041729748249054},{"text":"Okay.","start":377.375,"end":377.69498,"sentiment":"neutral","sentiment_score":0.05451026186347008},{"text":"No issues.","start":377.69498,"end":378.25497,"sentiment":"neutral","sentiment_score":0.03453632816672325},{"text":"No issues.","start":378.25497,"end":378.995,"sentiment":"neutral","sentiment_score":-0.0019708285108208648}],"sentiment":"neutral","sentiment_score":0.02844716515392065,"channel":1,"num_words":6,"start":377.13498,"end":378.995},{"sentences":[{"text":"Okay.","start":378.565,"end":378.965,"sentiment":"neutral","sentiment_score":-0.026520006358623505},{"text":"That's it, Sad.","start":378.965,"end":380.42502,"sentiment":"neutral","sentiment_score":-0.15507992605368295}],"sentiment":"neutral","sentiment_score":-0.1229399461299181,"channel":0,"num_words":4,"start":378.565,"end":380.42502},{"sentences":[{"text":"Okay.","start":381.055,"end":381.29498,"sentiment":"neutral","sentiment_score":0.09969481825828552},{"text":"Thank you.","start":381.29498,"end":381.69498,"sentiment":"neutral","sentiment_score":0.29682302474975586},{"text":"Thank you so much.","start":381.69498,"end":382.41498,"sentiment":"positive","sentiment_score":0.4943588525056839},{"text":"Thank you.","start":382.41498,"end":382.815,"sentiment":"positive","sentiment_score":0.43461543321609497}],"sentiment":"positive","sentiment_score":0.39333412713474697,"channel":1,"num_words":9,"start":381.055,"end":382.815},{"sentences":[{"text":"You're","start":382.64688,"end":382.9669,"sentiment":"neutral","sentiment_score":0.3223223388195038}],"sentiment":"neutral","sentiment_score":0.3223223388195038,"channel":0,"num_words":1,"start":382.64688,"end":382.9669},{"sentences":[{"text":"Thank","start":382.815,"end":382.97498,"sentiment":"positive","sentiment_score":0.4671301543712616}],"sentiment":"positive","sentiment_score":0.4671301543712616,"channel":1,"num_words":1,"start":382.815,"end":382.97498},{"sentences":[{"text":"welcome.","start":382.9669,"end":383.4669,"sentiment":"positive","sentiment_score":0.552945613861084}],"sentiment":"positive","sentiment_score":0.552945613861084,"channel":0,"num_words":1,"start":382.9669,"end":383.4669},{"sentences":[{"text":"you.","start":382.97498,"end":383.47498,"sentiment":"positive","sentiment_score":0.37941914796829224}],"sentiment":"positive","sentiment_score":0.37941914796829224,"channel":1,"num_words":1,"start":382.97498,"end":383.47498},{"sentences":[{"text":"Thanks also.","start":383.60687,"end":384.32687,"sentiment":"positive","sentiment_score":0.36324019730091095},{"text":"Bye.","start":384.32687,"end":384.56686,"sentiment":"positive","sentiment_score":0.3486287295818329},{"text":"Have a great day.","start":384.56686,"end":385.54688,"sentiment":"positive","sentiment_score":0.7679421752691269}],"sentiment":"positive","sentiment_score":0.5924111178943089,"channel":0,"num_words":7,"start":383.60687,"end":385.54688},{"sentences":[{"text":"Bye.","start":385.055,"end":385.555,"sentiment":"positive","sentiment_score":0.4737449884414673},{"text":"Yeah.","start":385.775,"end":386.095,"sentiment":"positive","sentiment_score":0.5165063738822937},{"text":"Thank you.","start":386.095,"end":386.995,"sentiment":"positive","sentiment_score":0.35635223239660263}],"sentiment":"positive","sentiment_score":0.42573895677924156,"channel":1,"num_words":4,"start":385.055,"end":386.995}]},"summary":{"result":"success","short":"The customer called to confirm their order and was disconnected earlier. The agent confirmed that the customer only paid $10 for delivery charges for their router and that the standard charge is $25 and the express charge is $20.20. The agent instructed the customer to connect their router to the router box and provide assistance with setting up the modem. The agent also informed the customer that they will receive an invoice for the service and that they can call back for assistance with technical issues."},"intents":{"segments":[{"text":"We got disconnected a while ago. Just wanted to confirm regarding your order, because upon checking, you only paid $10 for the delivery charge for the router. Is that correct? Yeah.","start_word":12,"end_word":42,"intents":[{"intent":"Confirm order","confidence_score":0.6794217}]},{"text":"We got disconnected a while ago. Just wanted to confirm regarding your order, because upon checking, you only paid $10 for the delivery charge for the router. Is that correct? Yeah. Yeah.","start_word":12,"end_word":43,"intents":[{"intent":"Confirm payment","confidence_score":0.018689062}]},{"text":"Yeah.","start_word":42,"end_word":42,"intents":[{"intent":"Clarify amount of delivery","confidence_score":0.000009083511}]},{"text":"Actually, the Internet is already, active Mhmm. at the address, but you still Mhmm. need to wait for the router for it to establish a connection. Okay.","start_word":381,"end_word":407,"intents":[{"intent":"Request technical assistance","confidence_score":0.0057066428}]},{"text":"You can call this number back, or we can do it via email if you need assistance, like, setting pictures or, for me to check also the setup. Or if there's a technical problem, we can, communicate via this number or email or WhatsApp. No issues.","start_word":745,"end_word":790,"intents":[{"intent":"Contact tech for technical assistance","confidence_score":0.000012050359}]}]},"sentiments":{"segments":[{"text":"Yeah. Hello? Yes. Hello. Am I speaking with Assad? Yeah. Yeah. Sorry. We got disconnected a while ago. Just wanted to confirm regarding your order, because upon checking, you only paid $10 for the delivery charge for the router. Is that correct? Yeah. Yeah. Delivery charge. Yeah. That is yeah. That is including invoice. I think it's a $10.10 dollar. Yeah. So I think there was an error with the system because for the express charge, it's $25, and for the standard postage, it's $20. So may I know which one? So what is the difference between Which this one? one? The standard one and the express one? So for the standard postage, the delivery usually takes three to five business days for the routers to arrive. And for the express postage, we can it will arrive within twenty four hours or up to three days. Okay. So you are saying that for the standard one, it would be almost three to five business Yeah. days. Like, almost a week. And yeah. Yeah. And for the express one, it would be on the same day till Mhmm. Yeah. three Possible. days. Three working days, Yeah. you are saying. Possible within this day or to up to three days. Okay. So for the express one, sorry, but what you what you said about the charges, almost how much? $25? Yeah. Yeah. That is $25. Actually, we're checking right now why the website only says it's $10. Maybe there's a, yeah, system error, a website error. Which And works? for the for the standard one, you are saying it's $20.20 dollars. Right? Yeah. That's only $20. Yeah. Almost the difference You is like $5 a letter? for that one. And I already paid for $10. So the remaining amount is the how much? The $15 Right? Yeah. So we're going with the express postage? Yes. I sure for that for that one because there is there is no huge difference between the standard one and the express one. Yeah. Okay.","start_word":0,"end_word":337,"sentiment":"neutral","sentiment_score":0.010020215326049449},{"text":"We can proceed with the express one.","start_word":338,"end_word":344,"sentiment":"positive","sentiment_score":0.34543365240097046},{"text":"So I'll inform our accounts department regarding this. Then they're going to send you an an invoice, $15 for additional for the $25 express postage. Then once that's settled, I would then send you the router. Actually, the Internet is already, active Mhmm. at the address, but you still Mhmm. need to wait for the router for it to establish a connection. Okay. So I need one assistance over here that as I mentioned in the order as well. Once the modem will be there, okay, Mhmm. will be there send I need assistance how to install that one in the unit. It was how now to connect Yeah. in the in the in the unit. Basically, I need assistance for that. Yeah. Actually, it's just a simple plug and play. Once the router arrives, you just need to connect the router to the NTT box, the block box on your wall. Have you noticed that one? Actually, in the unit, I noticed two boxes are here. The black boxes are here. Both are the black boxes. So I I do not know. It is the same one that you are seeing or it's a different one. So I need to confirm that one. Yeah. The block box that I'm referring to, it has a light on it, indicator light. You'll see that there's a green light on it. Means that it's turned on because the other box has no light. It's just the part of the setup. So once Yeah. they're out Yeah. Sorry. Yeah. Yeah. I can see the lights over here. mhmm. Is it possible whoever will come to dispatch the modem for that one so he can double confirm that? Possible? Actually, for activating a service, we do not have a tech available because once the router arrives, you just need to connect it. We'll be providing you a cable. It's a yellow cable. Yeah. So the customer just can easily connect it to that box and connect the router to that box. Then once all is turned on, then you should have a connection right away. That's it. No issues for that one. Once the modem will be there, okay, so I can connect with the box with the cable over here. I can see the lane cable is here. So afterwards, if any issue is there, then I can call the Yeah. help. Right? You can call this number back, or we can do it via email if you need assistance, like, setting pictures or, for me to check also the setup. Or if there's a technical problem, we can, communicate via this number or email or WhatsApp. No issues. You do also No have issues. WhatsApp. Okay. What's up on the same number? Yeah. It's a different one, but I'll send it to you also via SMS. Mhmm. No issues. No issues. So send me a yeah, send me a message on WhatsApp number. Once the modem will be there, I will connect this one. And then if I will face any issue, then I will let you know on the WhatsApp. No issues. Or I will call you on the same number. Yeah. Sure. Just give us a callback then. Okay. And Then yeah. And share with share will be the invoice of $15 so I will pay that that one. No issues. Yeah. Okay. I'll inform our accounts department for them to issue an invoice for you. Okay. Okay. No issues. No issues. Okay. That's it, Sad. Okay. Thank you.","start_word":345,"end_word":933,"sentiment":"neutral","sentiment_score":0.0591576301282452},{"text":"Thank you so much. Thank you. You're Thank welcome. you. Thanks also. Bye. Have a great day. Bye. Yeah. Thank you.","start_word":934,"end_word":954,"sentiment":"positive","sentiment_score":0.5121907847268241}],"average":{"sentiment":"neutral","sentiment_score":0.05475508718424729}}}}