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a three year it's a three year contract with Arctic Wolf.","start":59.72,"end":62.28,"sentiment":"neutral","sentiment_score":-0.13525063482423624},{"text":"I doubt very much.","start":62.28,"end":63.34,"sentiment":"negative","sentiment_score":-0.4750754088163376}],"sentiment":"neutral","sentiment_score":-0.22020682832226157,"channel":1,"num_words":16,"start":59.72,"end":63.34},{"sentences":[{"text":"Oh, I see.","start":64.65,"end":65.87,"sentiment":"neutral","sentiment_score":-0.07613913466533025},{"text":"Well, is it okay if I'll send you an email, you 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The agent explains that they help small IT teams investigate alerts and offers to send an email regarding a renewal contract with a cybersecurity company. The call ends with the agent thanking the customer and saying goodbye."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Your name and reason for calling. I'll see if this person is available. Andrew, calling about cybersecurity. Thanks, Andrew. Please stay on the line. Hello. Matt speaking. Oh, hi. Good day. This is Andrew from Vigilance AI. Am I talking Yes. Mark is calling. What's the sorry. What is this about? Sorry, mate. to Matt? Oh, yes, Matt. We are a cybersecurity company that helps small IT teams investigate more alerts without hiring more analysts. Look. It might stop here there, mate. We've we've got a an outsourced IT company that we we deal with already. Oh, I see. Well, would you still be open in seeing how we compare even if you'll stay with them? You'll negotiate Come on. It's a better it's at a renewal. it's a three year it's a three year contract with Arctic Wolf.","start_word":0,"end_word":138,"sentiment":"neutral","sentiment_score":-0.0119403675198555},{"text":"I doubt very much.","start_word":139,"end_word":142,"sentiment":"negative","sentiment_score":-0.46480676531791687},{"text":"Oh, I see. Well, is it okay if I'll send you an email, you know, No. in Thank the future you. whenever No. Let's leave it there. Thanks, mate. Bye. alright, mate.","start_word":143,"end_word":174,"sentiment":"neutral","sentiment_score":0.0034236032515764236}],"average":{"sentiment":"neutral","sentiment_score":-0.017236307485779718}}}}