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Good afternoon. Thank you so much for calling your toll accounts. How may I help you today? Oh, thank you so much for providing the number.\n\nHowever, I just wanted to let you know you have reached wrong number. This is Airtel AU. We are a Internet service provider in Australia and a mobile plan services. We don't service any other phone number asides with phone number here in Australia. Yeah.\n\nYou're pertaining with your Indian phone number that you would like to use here in Australia. Right? I understand, sir. We don't have any access. We are a separate company.\n\nYou have to call Airtel India or the local network. Yeah. You're welcome. Have a good one. 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My name is, and I have a ITIL number from India, 9916329073. Oh, I'm just no. I wanted to no. I'm not wanting to use that, but my India number, I've got extra bill this time.\n\nI paid, though, but I wanted to clarify something. I'm afraid to make a call from that because I know it'll charge me hefty amount from that number. Can you check this? Can you check this? Which number can I call so that I can clarify my credit?\n\nThat's good. No problem. Thank you so much for your help. It's okay.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.7599998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.03283494710922241},{"text":"My name is, and I have a ITIL number from India, 9916329073.","start":6.3199997,"end":18.164999,"sentiment":"neutral","sentiment_score":0.023317716394861538},{"text":"Oh, I'm just no.","start":41.64,"end":48.765,"sentiment":"neutral","sentiment_score":-0.06320159160532057},{"text":"I wanted to no.","start":48.765,"end":49.805,"sentiment":"neutral","sentiment_score":-0.23164966329932213},{"text":"I'm not wanting to use that, but my India number, I've got extra bill this time.","start":49.805,"end":57.65,"sentiment":"neutral","sentiment_score":-0.26401081774383783}],"sentiment":"neutral","sentiment_score":-0.1375927178289842,"num_words":37,"start":5.7599998,"end":57.65},{"sentences":[{"text":"I paid, though, but I wanted to clarify something.","start":57.65,"end":60.23,"sentiment":"neutral","sentiment_score":-0.15969955258899265},{"text":"I'm afraid to make a call from that because I know it'll charge me hefty amount from that number.","start":60.93,"end":66.47,"sentiment":"negative","sentiment_score":-0.43459122588759974},{"text":"Can you check this?","start":67.33,"end":68.415,"sentiment":"neutral","sentiment_score":-0.10624265298247337},{"text":"Can you check this?","start":68.415,"end":69.295,"sentiment":"neutral","sentiment_score":-0.04033893160521984},{"text":"Which number can I call so that I can clarify my credit?","start":69.295,"end":74.275,"sentiment":"neutral","sentiment_score":-0.04098549485206604}],"sentiment":"neutral","sentiment_score":-0.2244308654529353,"num_words":48,"start":57.65,"end":74.275},{"sentences":[{"text":"That's good.","start":83.79,"end":84.43,"sentiment":"neutral","sentiment_score":0.14083487540483475},{"text":"No problem.","start":84.43,"end":85.07,"sentiment":"neutral","sentiment_score":0.16550559550523758},{"text":"Thank you so much for your help.","start":85.07,"end":86.93,"sentiment":"positive","sentiment_score":0.4346365417752947},{"text":"It's okay.","start":90.19,"end":90.93,"sentiment":"neutral","sentiment_score":0.15384278446435928}],"sentiment":"neutral","sentiment_score":0.3048324848596866,"num_words":13,"start":83.79,"end":90.93}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your toll accounts. How may I help you today?\n\nChannel 1: Hi. My name is, and I have a ITIL number from India, 9916329073.\n\nChannel 0: Oh, thank you so much for providing the number. However, I just wanted to let you know you have reached wrong number. This is Airtel AU. We are a Internet service provider in Australia and a mobile plan services. We don't service any other phone number asides with phone number here in Australia.\n\nChannel 1: Oh,\n\nChannel 0: Yeah.\n\nChannel 1: I'm just\n\nChannel 0: You're pertaining with your Indian phone number that you would like to use here in Australia. Right?\n\nChannel 1: no. I wanted to no. I'm not wanting to use that, but my India number, I've got extra bill this time. I paid, though, but I wanted to clarify something. I'm afraid to make a call from that because I know it'll charge me hefty amount from that number.\n\nChannel 0: I understand,\n\nChannel 1: Can you check this?\n\nChannel 0: sir.\n\nChannel 1: Can you check this? Which number can I call so that I can clarify my credit?\n\nChannel 0: We don't have any access. We are a separate company. You have to call Airtel India or the local network.\n\nChannel 1: That's good. No problem. Thank\n\nChannel 0: Yeah.\n\nChannel 1: you so much for your help.\n\nChannel 0: You're welcome. Have a good one. Bye bye.\n\nChannel 1: It's okay.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.22541770339012143},{"text":"Good afternoon.","start":0.48,"end":1.22,"sentiment":"positive","sentiment_score":0.3824691027402878},{"text":"Thank you so much for calling your toll accounts.","start":1.28,"end":3.4399998,"sentiment":"positive","sentiment_score":0.6469324893421597},{"text":"How may I help you today?","start":3.4399998,"end":4.66,"sentiment":"positive","sentiment_score":0.4856477032105128}],"sentiment":"positive","sentiment_score":0.5403685851229562,"channel":0,"num_words":18,"start":0.24,"end":4.66},{"sentences":[{"text":"Hi.","start":5.7599998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.03283494710922241},{"text":"My name is, and I have a ITIL number from India, 9916329073.","start":6.3199997,"end":18.164999,"sentiment":"neutral","sentiment_score":0.023317716394861538}],"sentiment":"neutral","sentiment_score":0.02404981106519699,"channel":1,"num_words":13,"start":5.7599998,"end":18.164999},{"sentences":[{"text":"Oh, thank you so much for providing the number.","start":19.635,"end":22.055,"sentiment":"neutral","sentiment_score":0.08958097133371565},{"text":"However, I just wanted to let you know you have reached wrong number.","start":22.115,"end":26.595001,"sentiment":"neutral","sentiment_score":-0.17659652462372413},{"text":"This is Airtel AU.","start":26.595001,"end":28.215,"sentiment":"neutral","sentiment_score":-0.0793836135417223},{"text":"We are a Internet service provider in Australia and a mobile plan services.","start":28.58,"end":33.4,"sentiment":"neutral","sentiment_score":-0.057503845542669296},{"text":"We don't service any other phone number asides with phone number here in 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number that you would like to use here in Australia.","start":43.024998,"end":46.965,"sentiment":"neutral","sentiment_score":-0.013085903250612319},{"text":"Right?","start":47.184998,"end":47.684998,"sentiment":"neutral","sentiment_score":-0.026385869830846783}],"sentiment":"neutral","sentiment_score":-0.013868254225920229,"channel":0,"num_words":17,"start":43.024998,"end":47.684998},{"sentences":[{"text":"no.","start":48.525,"end":48.765,"sentiment":"neutral","sentiment_score":-0.2199351042509079},{"text":"I wanted to no.","start":48.765,"end":49.805,"sentiment":"neutral","sentiment_score":-0.23164966329932213},{"text":"I'm not wanting to use that, but my India number, I've got extra bill this time.","start":49.805,"end":57.65,"sentiment":"neutral","sentiment_score":-0.26401081774383783},{"text":"I paid, though, but I wanted to clarify something.","start":57.65,"end":60.23,"sentiment":"neutral","sentiment_score":-0.15969955258899265},{"text":"I'm afraid to make a call from that because I know it'll charge me hefty amount from that number.","start":60.93,"end":66.47,"sentiment":"negative","sentiment_score":-0.43459122588759974}],"sentiment":"neutral","sentiment_score":-0.30745379809214146,"channel":1,"num_words":49,"start":48.525,"end":66.47},{"sentences":[{"text":"I understand,","start":66.994995,"end":67.814995,"sentiment":"neutral","sentiment_score":-0.10140157118439674}],"sentiment":"neutral","sentiment_score":-0.10140157118439674,"channel":0,"num_words":2,"start":66.994995,"end":67.814995},{"sentences":[{"text":"Can you check this?","start":67.33,"end":68.415,"sentiment":"neutral","sentiment_score":-0.10624265298247337}],"sentiment":"neutral","sentiment_score":-0.10624265298247337,"channel":1,"num_words":4,"start":67.33,"end":68.415},{"sentences":[{"text":"sir.","start":68.275,"end":68.775,"sentiment":"neutral","sentiment_score":-0.038832180202007294}],"sentiment":"neutral","sentiment_score":-0.038832180202007294,"channel":0,"num_words":1,"start":68.275,"end":68.775},{"sentences":[{"text":"Can you check this?","start":68.415,"end":69.295,"sentiment":"neutral","sentiment_score":-0.04033893160521984},{"text":"Which number can I call so that I can clarify my credit?","start":69.295,"end":74.275,"sentiment":"neutral","sentiment_score":-0.04098549485206604}],"sentiment":"neutral","sentiment_score":-0.04082385404035449,"channel":1,"num_words":16,"start":68.415,"end":74.275},{"sentences":[{"text":"We don't have any access.","start":75.395,"end":76.994995,"sentiment":"neutral","sentiment_score":-0.21165973842144012},{"text":"We are a separate company.","start":76.994995,"end":78.455,"sentiment":"neutral","sentiment_score":-0.16733808815479279},{"text":"You have to call Airtel India or the local network.","start":78.674995,"end":82.54,"sentiment":"neutral","sentiment_score":-0.13267303854227067}],"sentiment":"neutral","sentiment_score":-0.16108597591519355,"channel":0,"num_words":20,"start":75.395,"end":82.54},{"sentences":[{"text":"That's good.","start":83.79,"end":84.43,"sentiment":"neutral","sentiment_score":0.14083487540483475},{"text":"No problem.","start":84.43,"end":85.07,"sentiment":"neutral","sentiment_score":0.16550559550523758},{"text":"Thank","start":85.07,"end":85.310005,"sentiment":"neutral","sentiment_score":0.2755478024482727}],"sentiment":"neutral","sentiment_score":0.17764574885368348,"channel":1,"num_words":5,"start":83.79,"end":85.310005},{"sentences":[{"text":"Yeah.","start":85.16,"end":85.66,"sentiment":"neutral","sentiment_score":0.27562427520751953}],"sentiment":"neutral","sentiment_score":0.27562427520751953,"channel":0,"num_words":1,"start":85.16,"end":85.66},{"sentences":[{"text":"you so much for your help.","start":85.310005,"end":86.93,"sentiment":"positive","sentiment_score":0.4611513316631317}],"sentiment":"positive","sentiment_score":0.4611513316631317,"channel":1,"num_words":6,"start":85.310005,"end":86.93},{"sentences":[{"text":"You're welcome.","start":87.88,"end":88.68,"sentiment":"positive","sentiment_score":0.48970524966716766},{"text":"Have a good one.","start":88.68,"end":89.479996,"sentiment":"positive","sentiment_score":0.5231138095259666},{"text":"Bye bye.","start":89.479996,"end":90.22,"sentiment":"neutral","sentiment_score":0.21581906080245972}],"sentiment":"positive","sentiment_score":0.43793798238039017,"channel":0,"num_words":8,"start":87.88,"end":90.22},{"sentences":[{"text":"It's okay.","start":90.19,"end":90.93,"sentiment":"neutral","sentiment_score":0.15384278446435928}],"sentiment":"neutral","sentiment_score":0.15384278446435928,"channel":1,"num_words":2,"start":90.19,"end":90.93}]},"summary":{"result":"success","short":"The customer calls Airtel AU to clarify their Indian phone number in Australia. The agent informs the customer that they have the wrong number and cannot use their India number. The customer confirms they have paid their bill and the agent advises them to contact Airtel India or the local network to clarify their credit."},"intents":{"segments":[{"text":"I'm afraid to make a call from that because I know it'll charge me hefty amount from that number.","start_word":135,"end_word":153,"intents":[{"intent":"Clarify charge","confidence_score":0.02201527}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.22541770339012143},{"text":"Good afternoon. Thank you so much for calling your toll accounts. How may I help you today?","start_word":1,"end_word":17,"sentiment":"positive","sentiment_score":0.5506848096847534},{"text":"Hi. My name is, and I have a ITIL number from India, 9916329073. Oh, thank you so much for providing the number. However, I just wanted to let you know you have reached wrong number. This is Airtel AU. We are a Internet service provider in Australia and a mobile plan services. We don't service any other phone number asides with phone number here in Australia. Oh, Yeah. I'm just You're pertaining with your Indian phone number that you would like to use here in Australia. Right? no. I wanted to no. I'm not wanting to use that, but my India number, I've got extra bill this time. I paid, though, but I wanted to clarify something.","start_word":18,"end_word":134,"sentiment":"neutral","sentiment_score":-0.0897279679775238},{"text":"I'm afraid to make a call from that because I know it'll charge me hefty amount from that number.","start_word":135,"end_word":153,"sentiment":"negative","sentiment_score":-0.4269055426120758},{"text":"I understand, Can you check this? sir. Can you check this? Which number can I call so that I can clarify my credit? We don't have any access. We are a separate company. You have to call Airtel India or the local network. That's good. No problem. Thank Yeah.","start_word":154,"end_word":202,"sentiment":"neutral","sentiment_score":-0.05963928997516632},{"text":"you so much for your help. You're welcome. Have a good one.","start_word":203,"end_word":214,"sentiment":"positive","sentiment_score":0.48633697628974915},{"text":"Bye bye. It's okay.","start_word":215,"end_word":218,"sentiment":"neutral","sentiment_score":0.1996090263128281}],"average":{"sentiment":"neutral","sentiment_score":-0.023755176059586217}}}}