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This is Ruth. There's nobody by that name here. We've had this call a number of times. Yeah.\n\nBut not at this office. Not sure I'm not sure who told you that, but there's nobody in the in our office. No. Unless it's a scheduled one, I can't, but I can take a name and contact number. Yeah.\n\nBut I don't know which which number you called to speak to him because there's nobody by that name here. No worries. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi there.","start":11.92,"end":12.4,"sentiment":"neutral","sentiment_score":0.04684382118284702},{"text":"This is Ruth.","start":12.4,"end":13.275,"sentiment":"neutral","sentiment_score":0.04112305243810018},{"text":"There's nobody by that name here.","start":24.235,"end":25.994999,"sentiment":"neutral","sentiment_score":-0.18976366768280664},{"text":"We've had this call a number of times.","start":25.994999,"end":28.255,"sentiment":"neutral","sentiment_score":-0.08465585485100746},{"text":"Yeah.","start":38.690002,"end":39.010002,"sentiment":"neutral","sentiment_score":-0.042414769530296326}],"sentiment":"neutral","sentiment_score":-0.08205934073776007,"num_words":20,"start":11.92,"end":39.010002},{"sentences":[{"text":"But not at this office.","start":39.010002,"end":40.47,"sentiment":"neutral","sentiment_score":-0.11243231445550919},{"text":"Not sure I'm not sure who told you that, but there's nobody in the in our office.","start":43.905,"end":48.484997,"sentiment":"neutral","sentiment_score":-0.1930778368430979},{"text":"No.","start":64.880005,"end":65.380005,"sentiment":"neutral","sentiment_score":-0.08121629059314728},{"text":"Unless it's a scheduled one, I can't, but I can take a name and contact number.","start":66.08,"end":71.395,"sentiment":"neutral","sentiment_score":-0.07792276190593839},{"text":"Yeah.","start":77.455,"end":77.775,"sentiment":"neutral","sentiment_score":-0.08723452687263489}],"sentiment":"neutral","sentiment_score":-0.13149249516427516,"num_words":40,"start":39.010002,"end":77.775},{"sentences":[{"text":"But I don't know which which number you called to speak to him because there's nobody by that name here.","start":77.775,"end":86.78001,"sentiment":"neutral","sentiment_score":-0.24500271379947663},{"text":"No worries.","start":94.68,"end":95.4,"sentiment":"neutral","sentiment_score":0.23812903463840485},{"text":"Thanks.","start":95.4,"end":95.880005,"sentiment":"neutral","sentiment_score":0.315786749124527},{"text":"Bye.","start":95.880005,"end":96.380005,"sentiment":"neutral","sentiment_score":0.12339560687541962}],"sentiment":"neutral","sentiment_score":-0.16602557711303234,"num_words":24,"start":77.775,"end":96.380005}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi there. This is Ruth.\n\nChannel 0: Oh, hi. Yes. Good day. This is Andrew, and I was actually trying to get a hold of Alvin Brown.\n\nChannel 1: There's nobody by that name here. We've had this call a number of times.\n\nChannel 0: Oh, really? Because I I have a note here that well, we actually called him twenty two days ago. And\n\nChannel 1: Yeah.\n\nChannel 0: you guys\n\nChannel 1: But\n\nChannel 0: mentioned\n\nChannel 1: not at\n\nChannel 0: that\n\nChannel 1: this office.\n\nChannel 0: I\n\nChannel 1: Not\n\nChannel 0: see.\n\nChannel 1: sure\n\nChannel 0: I see.\n\nChannel 1: I'm not sure who told you that, but there's nobody in the in our office.\n\nChannel 0: Alright. Well, I really appreciate the detail. Any chance that you guys or you can transfer me to the IT department? I'm actually I represent Vigilance AI. We are a cybersecurity company.\n\nChannel 1: No. Unless it's a scheduled one, I can't, but I can take a name and contact number.\n\nChannel 0: Yeah. That's weird. Just I was actually scheduled to follow-up on Alwin. We have actually talked\n\nChannel 1: Yeah. But I don't know which which number you called to speak to him because there's nobody by that name here.\n\nChannel 0: Strange. Alright. Well, I'll let you go. Thank you for the information. You take care.\n\nChannel 1: No worries. Thanks. 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He expresses frustration at not being contacted and asks the agent to transfer him to the IT department. The agent explains that they represent a cybersecurity company and cannot be contacted on the other line."},"intents":{"segments":[{"text":"This is Andrew, and I was actually trying to get a hold of Alvin Brown.","start_word":10,"end_word":24,"intents":[{"intent":"Find alvin brown","confidence_score":0.011267017}]},{"text":"Any chance that you guys or you can transfer me to the IT department?","start_word":97,"end_word":110,"intents":[{"intent":"Transfer to it department","confidence_score":0.47658503}]},{"text":"Unless it's a scheduled one, I can't, but I can take a name and contact number. Yeah.","start_word":123,"end_word":139,"intents":[{"intent":"Take name and contact number","confidence_score":0.47986796}]},{"text":"Just I was actually scheduled to follow-up on Alwin. We have actually talked Yeah.","start_word":142,"end_word":155,"intents":[{"intent":"Follow up on alwin","confidence_score":0.24690919}]}]},"sentiments":{"segments":[{"text":"Hi there. This is Ruth. Oh, hi. Yes.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.11957530677318572},{"text":"Good day.","start_word":8,"end_word":9,"sentiment":"positive","sentiment_score":0.39202994108200073},{"text":"This is Andrew, and I was actually trying to get a hold of Alvin Brown. There's nobody by that name here. We've had this call a number of times. Oh, really? Because I I have a note here that well, we actually called him twenty two days ago. And Yeah. you guys But mentioned not at that this office. I Not see. sure I see. I'm not sure who told you that, but there's nobody in the in our office. Alright. Well, I really appreciate the detail. Any chance that you guys or you can transfer me to the IT department? I'm actually I represent Vigilance AI. 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