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How you doing? That's my wife. It's just Daniel calling from Suburb Staff. I'm just going through the calendar for the week, and I see we've got the appointment for 09:30 tomorrow morning.\n\nI'm just calling to confirm we're still good for that one. Okay. Yeah. That this should be alright. Did you wanna because I don't know if I'm gonna be randomly available this week until Thursday.\n\nYeah. That's fine, man. Do you think you're gonna get a hold of him today at some point by chance? No. That's all good, mate.\n\nAlright. No worries. Yeah. No. You're alright, mate.\n\nI'll I'll put in my notes anyway to to check up on you later this week. No worries, Steve. Alright. Well, yeah, let me know when you get ahold of him, and we'll go from there. 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Yeah. Good, man. Oh, mate. We might have to postpone it. I mean, because I haven't been able to fucking sit down with Jerome yet and have a yak to him. I was hoping I might still get him today, but he's been away. So I do wanna have that chat with him first. So, mate, can I just give you a buzz back as soon as I hear from him? No. That's fine. We can just book it in when you're when you're free, but I'll just have to have a chat with him first. Yeah. Cool. Oh, I don't know because he's been away. I didn't realize he was away. So, yeah, I I just don't know. Anyway, he's gonna give me a callback when he's back in town, so I'm not gonna push him there. Anyway, I'll give you a I'll I'll I'll I'll come back to you as soon as I hear from you, mate. Don't worry. I'm still gonna do something with this, but I just yeah. I just need to talk to him first. So that's just for me to do. So yeah. Yeah. I'll just send you a I'll I'll send you a message and then, mate, if you're free, you're free. 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Yeah. Good, man. Oh, mate. We might have to postpone it.\n\nI mean, because I haven't been able to fucking sit down with Jerome yet and have a yak to him. I was hoping I might still get him today, but he's been away. So I do wanna have that chat with him first. So, mate, can I just give you a buzz back as soon as I hear from him? No.\n\nThat's fine. We can just book it in when you're when you're free, but I'll just have to have a chat with him first. Yeah. Cool. Oh, I don't know because he's been away.\n\nI didn't realize he was away. So, yeah, I I just don't know. Anyway, he's gonna give me a callback when he's back in town, so I'm not gonna push him there. Anyway, I'll give you a I'll I'll I'll I'll come back to you as soon as I hear from you, mate. Don't worry.\n\nI'm still gonna do something with this, but I just yeah. I just need to talk to him first. So that's just for me to do. So yeah. Yeah.\n\nI'll just send you a I'll I'll send you a message and then, mate, if you're free, you're free. If you're not, we can raise your time when your diary's free. Cool, mate. Yeah. No worries.\n\nThanks, mate. See you.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.02987125888466835},{"text":"Yeah.","start":5.2799997,"end":5.68,"sentiment":"positive","sentiment_score":0.3903285264968872},{"text":"Good, man.","start":5.68,"end":6.3399997,"sentiment":"positive","sentiment_score":0.6552573442459106},{"text":"Oh, mate.","start":19.885,"end":20.445,"sentiment":"neutral","sentiment_score":-0.16881120204925537},{"text":"We might have to postpone it.","start":20.445,"end":22.525,"sentiment":"negative","sentiment_score":-0.4048110047976176}],"sentiment":"neutral","sentiment_score":-0.08631449658423662,"num_words":12,"start":1.8399999,"end":22.525},{"sentences":[{"text":"I mean, because I haven't been able to fucking sit down with Jerome yet and have a yak to him.","start":22.525,"end":26.365,"sentiment":"negative","sentiment_score":-0.3674691438674927},{"text":"I was hoping I might still get him today, but he's been 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How you doing?\n\nChannel 1: Yeah. Good, man.\n\nChannel 0: That's my wife. It's just Daniel calling from Suburb Staff. I'm just going through the calendar for the week, and I see we've got the appointment for 09:30 tomorrow morning. I'm just calling to confirm we're still good for that one.\n\nChannel 1: Oh, mate. We might have to postpone it. I mean, because I haven't been able to fucking sit down with Jerome yet and have a yak to him. I was hoping I might still get him today, but he's\n\nChannel 0: Okay.\n\nChannel 1: been away. So I do wanna have that chat with him first. So, mate, can I just give you a buzz back as soon as I hear from him?\n\nChannel 0: Yeah. That this should be alright. Did you wanna because I don't know if I'm gonna be randomly available this week until\n\nChannel 1: No. That's\n\nChannel 0: Thursday.\n\nChannel 1: fine. We can just book it in when you're when you're free, but I'll just have to have a chat with him first.\n\nChannel 0: Yeah. That's fine, man. Do you think\n\nChannel 1: Yeah. Cool.\n\nChannel 0: you're gonna get a hold of him today at some point by chance?\n\nChannel 1: Oh, I don't know because he's been away. I didn't realize he was away. So, yeah, I I just don't know. Anyway, he's gonna give me a callback when he's back in town, so I'm not gonna push him there.\n\nChannel 0: No. That's all good, mate.\n\nChannel 1: Anyway, I'll give you a I'll I'll I'll I'll come back to you as soon as I hear from you, mate.\n\nChannel 0: Alright. No worries.\n\nChannel 1: Don't worry. I'm still gonna do something with this, but I just yeah. I just need to talk to him first. So that's just for me to do. So yeah.\n\nChannel 0: Yeah. No. You're alright, mate. I'll I'll put in my notes anyway to to check up on you\n\nChannel 1: Yeah.\n\nChannel 0: later\n\nChannel 1: I'll\n\nChannel 0: this\n\nChannel 1: just send\n\nChannel 0: week.\n\nChannel 1: you a I'll I'll send you a message and then, mate, if you're free, you're free. If you're not, we can raise your time when your diary's free.\n\nChannel 0: No worries, Steve. Alright. Well,\n\nChannel 1: Cool,\n\nChannel 0: yeah,\n\nChannel 1: mate.\n\nChannel 0: let me know when you get ahold of him, and we'll go from there.\n\nChannel 1: Yeah. No worries. Thanks, mate. See you.\n\nChannel 0: No worries, k, mate.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.02987125888466835}],"sentiment":"neutral","sentiment_score":0.02987125888466835,"channel":1,"num_words":1,"start":1.8399999,"end":2.34},{"sentences":[{"text":"Hey, Steve.","start":3.4399998,"end":4.08,"sentiment":"neutral","sentiment_score":0.117887482047081},{"text":"How you doing?","start":4.08,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.18902202943960825}],"sentiment":"neutral","sentiment_score":0.16056821048259734,"channel":0,"num_words":5,"start":3.4399998,"end":4.8199997},{"sentences":[{"text":"Yeah.","start":5.2799997,"end":5.68,"sentiment":"positive","sentiment_score":0.3903285264968872},{"text":"Good, man.","start":5.68,"end":6.3399997,"sentiment":"positive","sentiment_score":0.6552573442459106}],"sentiment":"positive","sentiment_score":0.5669477383295695,"channel":1,"num_words":3,"start":5.2799997,"end":6.3399997},{"sentences":[{"text":"That's my wife.","start":7.7599998,"end":8.32,"sentiment":"positive","sentiment_score":0.4088146686553955},{"text":"It's just Daniel calling from Suburb Staff.","start":8.32,"end":10.48,"sentiment":"neutral","sentiment_score":0.2559744779552732},{"text":"I'm just going through the calendar for the week, and I see we've got the appointment for 09:30 tomorrow morning.","start":10.48,"end":17.295,"sentiment":"neutral","sentiment_score":0.2880892790853977},{"text":"I'm just calling to confirm we're still good for that 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he's","start":26.365,"end":29.259998,"sentiment":"neutral","sentiment_score":-0.16274952482093463}],"sentiment":"neutral","sentiment_score":-0.305285027776009,"channel":1,"num_words":39,"start":19.885,"end":29.259998},{"sentences":[{"text":"Okay.","start":29.050001,"end":29.550001,"sentiment":"neutral","sentiment_score":-0.1900835633277893}],"sentiment":"neutral","sentiment_score":-0.1900835633277893,"channel":0,"num_words":1,"start":29.050001,"end":29.550001},{"sentences":[{"text":"been away.","start":29.259998,"end":30.06,"sentiment":"neutral","sentiment_score":-0.28935982286930084},{"text":"So I do wanna have that chat with him first.","start":30.06,"end":32.719997,"sentiment":"neutral","sentiment_score":-0.08073610886931419},{"text":"So, mate, can I just give you a buzz back as soon as I hear from him?","start":34.3,"end":37.44,"sentiment":"neutral","sentiment_score":0.003242325804689351}],"sentiment":"neutral","sentiment_score":-0.04589521364662154,"channel":1,"num_words":29,"start":29.259998,"end":37.44},{"sentences":[{"text":"Yeah.","start":39.370003,"end":39.870003,"sentiment":"neutral","sentiment_score":0.03457583487033844},{"text":"That this should be alright.","start":40.010002,"end":41.53,"sentiment":"neutral","sentiment_score":0.06609703525900841},{"text":"Did you wanna because I don't know if I'm gonna be randomly available this week 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have to have a chat with him first.","start":48.095,"end":52.995,"sentiment":"neutral","sentiment_score":0.07525926024060357}],"sentiment":"neutral","sentiment_score":0.07584169774275759,"channel":1,"num_words":23,"start":47.775,"end":52.995},{"sentences":[{"text":"Yeah.","start":53.915,"end":54.155,"sentiment":"neutral","sentiment_score":0.0815717801451683},{"text":"That's fine, man.","start":54.155,"end":55.035,"sentiment":"neutral","sentiment_score":0.14387675374746323},{"text":"Do you think","start":55.035,"end":55.775,"sentiment":"neutral","sentiment_score":0.07195467005173366}],"sentiment":"neutral","sentiment_score":0.104152293077537,"channel":0,"num_words":7,"start":53.915,"end":55.775},{"sentences":[{"text":"Yeah.","start":55.454998,"end":55.775,"sentiment":"neutral","sentiment_score":0.14496375620365143},{"text":"Cool.","start":55.775,"end":56.275,"sentiment":"neutral","sentiment_score":0.2280409038066864}],"sentiment":"neutral","sentiment_score":0.18650233000516891,"channel":1,"num_words":2,"start":55.454998,"end":56.275},{"sentences":[{"text":"you're gonna get a hold of him today at some point by chance?","start":55.915,"end":58.77,"sentiment":"neutral","sentiment_score":0.13908197788091806}],"sentiment":"neutral","sentiment_score":0.13908197788091806,"channel":0,"num_words":13,"start":55.915,"end":58.77},{"sentences":[{"text":"Oh, I don't know because he's been away.","start":58.489998,"end":60.329998,"sentiment":"neutral","sentiment_score":-0.20568258501589298},{"text":"I didn't realize he was away.","start":60.329998,"end":61.93,"sentiment":"negative","sentiment_score":-0.34270686904589337},{"text":"So, yeah, I I just don't know.","start":61.93,"end":66.01,"sentiment":"neutral","sentiment_score":-0.21695735837732041},{"text":"Anyway, he's gonna give me a callback when he's back in town, so I'm not gonna push him there.","start":66.01,"end":70.83,"sentiment":"neutral","sentiment_score":-0.11584433991658061}],"sentiment":"neutral","sentiment_score":-0.18553614653646947,"channel":1,"num_words":40,"start":58.489998,"end":70.83},{"sentences":[{"text":"No.","start":71.945,"end":72.185,"sentiment":"neutral","sentiment_score":-0.03614421188831329},{"text":"That's all good, mate.","start":72.185,"end":73.245,"sentiment":"positive","sentiment_score":0.3484821543097496}],"sentiment":"neutral","sentiment_score":0.27155688107013704,"channel":0,"num_words":5,"start":71.945,"end":73.245},{"sentences":[{"text":"Anyway, I'll give you a I'll I'll I'll I'll come back to you as soon as I hear from you, mate.","start":73.265,"end":77.285,"sentiment":"neutral","sentiment_score":0.16698773631027766}],"sentiment":"neutral","sentiment_score":0.16698773631027766,"channel":1,"num_words":21,"start":73.265,"end":77.285},{"sentences":[{"text":"Alright.","start":78.505,"end":79.005,"sentiment":"neutral","sentiment_score":0.12848636507987976},{"text":"No worries.","start":79.065,"end":79.725,"sentiment":"neutral","sentiment_score":0.13420546799898148}],"sentiment":"neutral","sentiment_score":0.1322991003592809,"channel":0,"num_words":3,"start":78.505,"end":79.725},{"sentences":[{"text":"Don't worry.","start":80.385,"end":80.785,"sentiment":"neutral","sentiment_score":0.11285946890711784},{"text":"I'm still gonna do something with this, but I just yeah.","start":80.785,"end":83.185,"sentiment":"neutral","sentiment_score":0.044050443917512894},{"text":"I just need to talk to him first.","start":83.185,"end":84.72,"sentiment":"neutral","sentiment_score":-0.010713216848671436},{"text":"So that's just for me to do.","start":84.8,"end":86.64,"sentiment":"neutral","sentiment_score":0.03200836852192879},{"text":"So yeah.","start":86.64,"end":88.1,"sentiment":"neutral","sentiment_score":0.08065468817949295}],"sentiment":"neutral","sentiment_score":0.033664534737666445,"channel":1,"num_words":30,"start":80.385,"end":88.1},{"sentences":[{"text":"Yeah.","start":87.76,"end":88.08,"sentiment":"neutral","sentiment_score":0.06562747806310654},{"text":"No.","start":88.08,"end":88.32,"sentiment":"neutral","sentiment_score":0.010374177247285845},{"text":"You're alright, mate.","start":88.32,"end":89.04,"sentiment":"neutral","sentiment_score":0.16403597593307495},{"text":"I'll I'll put in my notes anyway to to check up on you","start":89.04,"end":92.74,"sentiment":"neutral","sentiment_score":0.09208092122123791}],"sentiment":"neutral","sentiment_score":0.09806453105476168,"channel":0,"num_words":18,"start":87.76,"end":92.74},{"sentences":[{"text":"Yeah.","start":93.04,"end":93.28,"sentiment":"neutral","sentiment_score":0.11892499774694444}],"sentiment":"neutral","sentiment_score":0.11892499774694444,"channel":1,"num_words":1,"start":93.04,"end":93.28},{"sentences":[{"text":"later","start":93.04,"end":93.36,"sentiment":"neutral","sentiment_score":0.09166213870048524}],"sentiment":"neutral","sentiment_score":0.09166213870048524,"channel":0,"num_words":1,"start":93.04,"end":93.36},{"sentences":[{"text":"I'll","start":93.28,"end":93.44,"sentiment":"neutral","sentiment_score":0.12933892011642456}],"sentiment":"neutral","sentiment_score":0.12933892011642456,"channel":1,"num_words":1,"start":93.28,"end":93.44},{"sentences":[{"text":"this","start":93.36,"end":93.6,"sentiment":"neutral","sentiment_score":0.11942587792873384}],"sentiment":"neutral","sentiment_score":0.11942587792873384,"channel":0,"num_words":1,"start":93.36,"end":93.6},{"sentences":[{"text":"just send","start":93.44,"end":93.76,"sentiment":"neutral","sentiment_score":0.0996491089463234}],"sentiment":"neutral","sentiment_score":0.0996491089463234,"channel":1,"num_words":2,"start":93.44,"end":93.76},{"sentences":[{"text":"week.","start":93.6,"end":94.1,"sentiment":"neutral","sentiment_score":0.09121204912662506}],"sentiment":"neutral","sentiment_score":0.09121204912662506,"channel":0,"num_words":1,"start":93.6,"end":94.1},{"sentences":[{"text":"you a I'll I'll send you a message and then, mate, if you're free, you're free.","start":93.76,"end":96.64,"sentiment":"neutral","sentiment_score":0.13123256294056773},{"text":"If you're not, we can raise your time when your diary's free.","start":96.64,"end":99.380005,"sentiment":"neutral","sentiment_score":0.03153449855744839}],"sentiment":"neutral","sentiment_score":0.08850482106208801,"channel":1,"num_words":28,"start":93.76,"end":99.380005},{"sentences":[{"text":"No worries, Steve.","start":100.298874,"end":101.25887,"sentiment":"neutral","sentiment_score":0.17320424815018973},{"text":"Alright.","start":101.25887,"end":101.658875,"sentiment":"neutral","sentiment_score":0.27269870042800903},{"text":"Well,","start":101.658875,"end":101.89887,"sentiment":"positive","sentiment_score":0.397106409072876}],"sentiment":"neutral","sentiment_score":0.23788357079029082,"channel":0,"num_words":5,"start":100.298874,"end":101.89887},{"sentences":[{"text":"Cool,","start":101.674995,"end":101.994995,"sentiment":"positive","sentiment_score":0.5567671060562134}],"sentiment":"positive","sentiment_score":0.5567671060562134,"channel":1,"num_words":1,"start":101.674995,"end":101.994995},{"sentences":[{"text":"yeah,","start":101.89887,"end":102.13888,"sentiment":"positive","sentiment_score":0.46607351303100586}],"sentiment":"positive","sentiment_score":0.46607351303100586,"channel":0,"num_words":1,"start":101.89887,"end":102.13888},{"sentences":[{"text":"mate.","start":101.994995,"end":102.494995,"sentiment":"positive","sentiment_score":0.5067391395568848}],"sentiment":"positive","sentiment_score":0.5067391395568848,"channel":1,"num_words":1,"start":101.994995,"end":102.494995},{"sentences":[{"text":"let me know when you get ahold of him, and we'll go from there.","start":102.13888,"end":104.63888,"sentiment":"neutral","sentiment_score":0.31398762868983404}],"sentiment":"neutral","sentiment_score":0.31398762868983404,"channel":0,"num_words":14,"start":102.13888,"end":104.63888},{"sentences":[{"text":"Yeah.","start":104.555,"end":104.875,"sentiment":"neutral","sentiment_score":0.21783746778964996},{"text":"No worries.","start":104.875,"end":105.274994,"sentiment":"neutral","sentiment_score":0.31323933601379395},{"text":"Thanks, mate.","start":105.274994,"end":105.915,"sentiment":"positive","sentiment_score":0.6177449822425842},{"text":"See you.","start":105.915,"end":106.655,"sentiment":"positive","sentiment_score":0.34993191808462143}],"sentiment":"positive","sentiment_score":0.39709570578166414,"channel":1,"num_words":7,"start":104.555,"end":106.655},{"sentences":[{"text":"No worries, k, mate.","start":106.85887,"end":107.99888,"sentiment":"neutral","sentiment_score":0.1403787676244974}],"sentiment":"neutral","sentiment_score":0.1403787676244974,"channel":0,"num_words":4,"start":106.85887,"end":107.99888}]},"summary":{"result":"success","short":"An employee from Suburb Staff calls a customer named Steve to confirm an appointment for the following day. The employee needs to speak with the customer first because he hasn't been able to sit down with his wife, but will call Steve when he is available. The employee plans to follow up with the customer later and will put in a note to check up on him."},"intents":{"segments":[{"text":"It's just Daniel calling from Suburb Staff. I'm just going through the calendar for the week, and I see we've got the appointment for 09:30 tomorrow morning. I'm just calling to confirm we're still good for that one.","start_word":12,"end_word":49,"intents":[{"intent":"Confirm appointment","confidence_score":0.53835475}]},{"text":"We might have to postpone it. I mean, because I haven't been able to fucking sit down with Jerome yet and have a yak to him. I was hoping I might still get him today, but he's Okay. been away. So I do wanna have that chat with him first.","start_word":52,"end_word":101,"intents":[{"intent":"Request to talk with jerome","confidence_score":0.000008194749}]},{"text":"Anyway, he's gonna give me a callback when he's back in town, so I'm not gonna push him there.","start_word":210,"end_word":228,"intents":[{"intent":"Request callback","confidence_score":0.14989094}]},{"text":"I'll this just week. send you a I'll I'll send you a message and then, mate, if you're free, you're free. If you're not, we can raise your time when your diary's free. No worries, Steve.","start_word":308,"end_word":343,"intents":[{"intent":"Send notes","confidence_score":0.005519055},{"intent":"Receive message","confidence_score":0.024125818}]}]},"sentiments":{"segments":[{"text":"Hello? Hey, Steve. How you doing?","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.13106457889080048},{"text":"Yeah. Good, man. That's my wife.","start_word":6,"end_word":11,"sentiment":"positive","sentiment_score":0.49142956733703613},{"text":"It's just Daniel calling from Suburb Staff. I'm just going through the calendar for the week, and I see we've got the appointment for 09:30 tomorrow morning.","start_word":12,"end_word":38,"sentiment":"neutral","sentiment_score":0.28566235303878784},{"text":"I'm just calling to confirm we're still good for that one.","start_word":39,"end_word":49,"sentiment":"positive","sentiment_score":0.386319637298584},{"text":"Oh, mate.","start_word":50,"end_word":51,"sentiment":"neutral","sentiment_score":-0.17226992547512054},{"text":"We might have to postpone it. I mean, because I haven't been able to fucking sit down with Jerome yet and have a yak to him.","start_word":52,"end_word":77,"sentiment":"negative","sentiment_score":-0.3790005445480346},{"text":"I was hoping I might still get him today, but he's Okay. been away. So I do wanna have that chat with him first. So, mate, can I just give you a buzz back as soon as I hear from him? Yeah. That this should be alright. Did you wanna because I don't know if I'm gonna be randomly available this week until No. That's Thursday. fine. We can just book it in when you're when you're free, but I'll just have to have a chat with him first. Yeah. That's fine, man. Do you think Yeah. Cool. you're gonna get a hold of him today at some point by chance? Oh, I don't know because he's been away.","start_word":78,"end_word":196,"sentiment":"neutral","sentiment_score":-0.0016595281194895506},{"text":"I didn't realize he was away.","start_word":197,"end_word":202,"sentiment":"negative","sentiment_score":-0.3396773934364319},{"text":"So, yeah, I I just don't know. Anyway, he's gonna give me a callback when he's back in town, so I'm not gonna push him there. No.","start_word":203,"end_word":229,"sentiment":"neutral","sentiment_score":-0.13354142010211945},{"text":"That's all good, mate.","start_word":230,"end_word":233,"sentiment":"positive","sentiment_score":0.35284069180488586},{"text":"Anyway, I'll give you a I'll I'll I'll I'll come back to you as soon as I hear from you, mate. Alright. No worries. Don't worry. I'm still gonna do something with this, but I just yeah. I just need to talk to him first. So that's just for me to do. So yeah. Yeah. No. You're alright, mate. I'll I'll put in my notes anyway to to check up on you later Yeah. I'll this just week. send you a I'll I'll send you a message and then, mate, if you're free, you're free. If you're not, we can raise your time when your diary's free. No worries, Steve. Alright.","start_word":234,"end_word":344,"sentiment":"neutral","sentiment_score":0.11025431752204896},{"text":"Well, Cool, yeah, mate.","start_word":345,"end_word":348,"sentiment":"positive","sentiment_score":0.4844568073749542},{"text":"let me know when you get ahold of him, and we'll go from there. Yeah. No worries.","start_word":349,"end_word":365,"sentiment":"neutral","sentiment_score":0.3071879744529724},{"text":"Thanks, mate. See you.","start_word":366,"end_word":369,"sentiment":"positive","sentiment_score":0.5829982757568359},{"text":"No worries, k, mate.","start_word":370,"end_word":373,"sentiment":"neutral","sentiment_score":0.2447383999824524}],"average":{"sentiment":"neutral","sentiment_score":0.06747373894079407}}}}