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I'm Lionel Lee. Thanks for calling. One of our team members will be with you very soon. Whatever your inquiry is, we'll answer it as quickly as we can with helpful advice.\n\nAnd by the way, this call may be recorded for training and coaching purposes. Please press star for a callback, and we'll contact you directly. Thanks for calling Bingley. Hi. I'm Lionel Lee.\n\nFor over sixty seven years Sixty eight years. Hi. How can I help you? Hi. John from John sorry.\n\nWho? John? Oh, I'm sorry. We won't be able to transfer this call. You called the online store.\n\nIf you could please email him. Okay. Thank you. Yes. Thank you.\n\nOkay. 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I'm Lionel Lee. Thanks for calling. One of our team members will be with you very soon. Whatever your inquiry is, we'll answer it as quickly as we can with helpful advice.\n\nAnd by the way, this call may be recorded for training and coaching purposes. Please press star for a callback, and we'll contact you directly. Thanks for calling Bingley. Hi. I'm Lionel Lee.\n\nFor over sixty seven years Sixty eight years. Hi. How can I help\n\nChannel 0: Hello?\n\nChannel 1: you? Hi. John\n\nChannel 0: Yes. Hi. Good afternoon. I'm calling for John?\n\nChannel 1: from\n\nChannel 0: John Lowe from IT?\n\nChannel 1: John sorry.\n\nChannel 0: John,\n\nChannel 1: Who?\n\nChannel 0: I'm sorry.\n\nChannel 1: John?\n\nChannel 0: What is that? John Lowe?\n\nChannel 1: Oh, I'm sorry. We won't be able to transfer this call. You called the online store. If you could\n\nChannel 0: Oh,\n\nChannel 1: please email\n\nChannel 0: I see. Okay. Maybe\n\nChannel 1: him.\n\nChannel 0: I'll\n\nChannel 1: Okay.\n\nChannel 0: just drop\n\nChannel 1: Thank\n\nChannel 0: a\n\nChannel 1: you.\n\nChannel 0: email. Thank you.\n\nChannel 1: Yes. Thank you. Okay. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.76,"end":2.24,"sentiment":"neutral","sentiment_score":0.2317390143871307},{"text":"I'm Lionel Lee.","start":2.24,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.30482761065165204},{"text":"Thanks for calling.","start":3.4399998,"end":4.5,"sentiment":"positive","sentiment_score":0.7048869331677755},{"text":"One of our team members will be with you very soon.","start":4.56,"end":7.2999997,"sentiment":"positive","sentiment_score":0.5973505865443837},{"text":"Whatever your inquiry is, we'll answer it as quickly as we can with helpful advice.","start":7.68,"end":13.059999,"sentiment":"positive","sentiment_score":0.4641339937845866}],"sentiment":"positive","sentiment_score":0.5089014849879525,"channel":1,"num_words":33,"start":1.76,"end":13.059999},{"sentences":[{"text":"And by the way, this call may be recorded for training and coaching 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The call is interrupted by a recorded message and a call from John Lowe from IT, but Lee is unable to transfer the call. Lee advises John to email instead and the call ends."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hi. I'm Lionel Lee.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.2891770005226135},{"text":"Thanks for calling. One of our team members will be with you very soon. Whatever your inquiry is, we'll answer it as quickly as we can with helpful advice.","start_word":4,"end_word":32,"sentiment":"positive","sentiment_score":0.5354057550430298},{"text":"And by the way, this call may be recorded for training and coaching purposes. Please press star for a callback, and we'll contact you directly.","start_word":33,"end_word":57,"sentiment":"neutral","sentiment_score":0.12146896868944168},{"text":"Thanks for calling Bingley.","start_word":58,"end_word":61,"sentiment":"positive","sentiment_score":0.4872914254665375},{"text":"Hi. I'm Lionel Lee. For over sixty seven years Sixty eight years. Hi. How can I help Hello? you? Hi. John Yes. Hi. Good afternoon. I'm calling for John? from John Lowe from IT? John sorry. John, Who? I'm sorry. John? What is that? John Lowe? Oh, I'm sorry.","start_word":62,"end_word":110,"sentiment":"neutral","sentiment_score":0.00857000332325697},{"text":"We won't be able to transfer this call.","start_word":111,"end_word":118,"sentiment":"negative","sentiment_score":-0.40953898429870605},{"text":"You called the online store. If you Oh, could please email I see. Okay. Maybe him. I'll Okay. just drop Thank a you. email. Thank you. Yes. Thank you. Okay. Bye bye.","start_word":119,"end_word":150,"sentiment":"neutral","sentiment_score":0.01168253179639578}],"average":{"sentiment":"neutral","sentiment_score":0.11012997978177422}}}}