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This is in reference with the email you sent in regards to your service disconnection request. I just wanted to do some verification because request for canceling a service should be done over the phone, the reason why we tried to reach you via phone call. Mister Reddy, could you please confirm your birthday? Okay. Perfect. Thank you. And then as per your email, you would like to the final let me check here. Okay? The final request is the twenty third of this month. Oh, okay. I got it. Because, usually, we're doing the cancellation Monday to Friday. But if you re but if you really need to have it, like, this weekend, Saturday, I can go ahead and update our tech team. If not, it will proceed by Monday. Is that okay? Oh, okay. Would you mind giving me in a minute? Let me just check this further from our tech team. Alright. One moment. I'll just check it for you just to make sure. Alright? Just one moment. Yeah. Yeah. Thank you. One moment here. Thank you so much for patiently waiting. So, mister Reddy, it's not required to do it in person or physically. We could disconnect your service remotely. So it's fine to do it Friday afternoon? Oh, midnight. Okay. So office hours is up to 6PM, but I will take note of this. But if they wasn't able to disconnect on Saturday, it will resume on Monday, Monday morning. Is that fine? Friday. So, yeah, we can do it 05:00 if if it's much better. Five PM. Friday, 5PM. Is that right? Okay. Sure. No. No. The call is sufficient. Reason why I've called you because cancellation should be done over the phone for security measure to make sure that the account owner is the one who's requesting to cancel the service. And also for additional proper documentation, you are moving out, you said? Let me check your contract. No. You can bring your router because I do see on here that you signed up for Solvmax contract, and you already fulfilled your contract. So you can have that. You can use that. And if you need the services to your new location or new address, just let us know. We'll be more than happy to help you out with your new location for new connection if necessary. Alright. And then I'll be sending you a email confirmation 5PM afternoon, Friday. Okay? Alright. Okay. So appreciate your details confirmed, and appreciate your time answering my phone call. Anything else that I may help you? You're most welcome, and we appreciate the time you spent with Airtel. Have a good one, and be safe. Thank you. Bye bye. Thank you. 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Good morning. This is Airtel accounts. Am I speaking to Prasad Reddy? Hi.\n\nGood morning. How are you today? I'm okay. Thank you for answering my phone call. This is in reference with the email you sent in regards to your service disconnection request.\n\nI just wanted to do some verification because request for canceling a service should be done over the phone, the reason why we tried to reach you via phone call. Mister Reddy, could you please confirm your birthday? Okay. Perfect. Thank you.\n\nAnd then as per your email, you would like to the final let me check here. Okay? The final request is the twenty third of this month. Oh, okay. I got it.\n\nBecause, usually, we're doing the cancellation Monday to Friday. But if you re but if you really need to have it, like, this weekend, Saturday, I can go ahead and update our tech team. If not, it will proceed by Monday. Is that okay? Oh, okay.\n\nWould you mind giving me in a minute? Let me just check this further from our tech team. Alright. One moment. I'll just check it for you just to make sure.\n\nAlright? Just one moment. Yeah. Yeah. Thank you.\n\nOne moment here. Thank you so much for patiently waiting. So, mister Reddy, it's not required to do it in person or physically. We could disconnect your service remotely. So it's fine to do it Friday afternoon?\n\nOh, midnight. Okay. So office hours is up to 6PM, but I will take note of this. But if they wasn't able to disconnect on Saturday, it will resume on Monday, Monday morning. Is that fine?\n\nFriday. So, yeah, we can do it 05:00 if if it's much better. Five PM. Friday, 5PM. Is that right?\n\nOkay. Sure. No. No. The call is sufficient.\n\nReason why I've called you because cancellation should be done over the phone for security measure to make sure that the account owner is the one who's requesting to cancel the service. And also for additional proper documentation, you are moving out, you said? Let me check your contract. No. You can bring your router because I do see on here that you signed up for Solvmax contract, and you already fulfilled your contract.\n\nSo you can have that. You can use that. And if you need the services to your new location or new address, just let us know. We'll be more than happy to help you out with your new location for new connection if necessary. Alright.\n\nAnd then I'll be sending you a email confirmation 5PM afternoon, Friday. Okay? Alright. Okay. So appreciate your details confirmed, and appreciate your time answering my phone call.\n\nAnything else that I may help you? You're most welcome, and we appreciate the time you spent with Airtel. Have a good one, and be safe. Thank you. Bye bye.\n\nThank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.8,"end":3.12,"sentiment":"neutral","sentiment_score":0.07813750207424164},{"text":"Good morning.","start":3.12,"end":3.86,"sentiment":"neutral","sentiment_score":0.18700022995471954},{"text":"This is Airtel accounts.","start":3.9199998,"end":5.62,"sentiment":"neutral","sentiment_score":0.10216591693460941},{"text":"Am I speaking to Prasad Reddy?","start":5.68,"end":8.34,"sentiment":"neutral","sentiment_score":0.07226565852761269},{"text":"Hi.","start":10.0,"end":10.5,"sentiment":"neutral","sentiment_score":0.22588393092155457}],"sentiment":"neutral","sentiment_score":0.1085913937006678,"num_words":14,"start":2.8,"end":10.5},{"sentences":[{"text":"Good morning.","start":10.719999,"end":11.5199995,"sentiment":"positive","sentiment_score":0.3970033824443817},{"text":"How are you today?","start":11.5199995,"end":12.58,"sentiment":"positive","sentiment_score":0.3681500181555748},{"text":"I'm 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you signed up for Solvmax contract, and you already fulfilled your contract.","start":239.81001,"end":250.305,"sentiment":"neutral","sentiment_score":0.0011410468481093023}],"sentiment":"neutral","sentiment_score":-0.08989472265160214,"num_words":74,"start":212.82,"end":250.305},{"sentences":[{"text":"So you can have that.","start":250.525,"end":251.965,"sentiment":"neutral","sentiment_score":0.06993548423051835},{"text":"You can use that.","start":251.965,"end":253.025,"sentiment":"neutral","sentiment_score":0.07253831066191196},{"text":"And if you need the services to your new location or new address, just let us know.","start":253.165,"end":260.205,"sentiment":"neutral","sentiment_score":0.03075464814901352},{"text":"We'll be more than happy to help you out with your new location for new connection if 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Yeah. Good morning. Yeah. I'm good. Thank you. How about you? Yeah. Fifteen six one nine nine one. Yeah. This Friday, we need to disconnect this connection. Yeah. No. Monday, we are not available in this location because of we need to submit the key at Saturday. Okay. Sure. If person person will come to disconnect this one or over the online, it will disconnect. Yeah. I'm talking about please come. Okay. No. Friday evening or night. Midnight. Okay. Then okay. Then Friday, disconnecting. Friday morning. Oh, Friday morning is fine. Okay. Sure. Okay. Fine. Okay. Any any documents need to submit for disconnection purpose? Okay. And one more doubt. What about this router? Okay. Okay. Okay. Sure, sir. Thank you. Thank you very much. Okay. Fine. Fine. Okay. Fine. Thank you. Yeah. Thank you very much. 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Good morning. This is Airtel accounts. Am I speaking to Prasad Reddy?\n\nChannel 1: Yeah. Good morning.\n\nChannel 0: Hi. Good morning. How are you today?\n\nChannel 1: Yeah. I'm good. Thank you. How about\n\nChannel 0: I'm okay. Thank you for answering my phone call. This is in reference with the email you sent in regards to your\n\nChannel 1: you?\n\nChannel 0: service\n\nChannel 1: Yeah.\n\nChannel 0: disconnection request. I just wanted to do some verification because request for canceling a service should be done over the phone, the reason why we tried to reach you via phone call. Mister Reddy, could you please confirm your birthday?\n\nChannel 1: Fifteen six one nine nine one.\n\nChannel 0: Okay. Perfect. Thank you. And then as per your email, you would like to the final let me check here. Okay?\n\nThe final request is the twenty third of this month.\n\nChannel 1: Yeah. This Friday, we need to disconnect this connection.\n\nChannel 0: Oh, okay. I got it. Because, usually, we're doing the cancellation Monday to Friday. But\n\nChannel 1: Yeah.\n\nChannel 0: if you re but if you really need to have it, like, this weekend, Saturday, I can go ahead and update our tech team. If not, it will proceed by Monday. Is that okay?\n\nChannel 1: No. Monday, we are not available in this location because of we need to submit the key at Saturday.\n\nChannel 0: Oh, okay. Would you mind giving me in a minute? Let me just check this further from our tech team.\n\nChannel 1: Okay. Sure. If\n\nChannel 0: Alright.\n\nChannel 1: person\n\nChannel 0: One\n\nChannel 1: person\n\nChannel 0: moment.\n\nChannel 1: will come to disconnect this one or over the online, it will disconnect.\n\nChannel 0: I'll just check it for you just to make sure. Alright?\n\nChannel 1: Yeah.\n\nChannel 0: Just\n\nChannel 1: I'm\n\nChannel 0: one\n\nChannel 1: talking\n\nChannel 0: moment.\n\nChannel 1: about please come.\n\nChannel 0: Yeah. Yeah. Thank you. One moment here. Thank you so much for patiently waiting.\n\nSo, mister Reddy, it's not required to do it in person or physically. We could disconnect your service remotely.\n\nChannel 1: Okay.\n\nChannel 0: So it's fine to do it Friday afternoon?\n\nChannel 1: No. Friday evening or night. Midnight.\n\nChannel 0: Oh, midnight. Okay. So office hours is up to 6PM, but I will take note of this. But if they wasn't able to disconnect on Saturday, it will resume on Monday, Monday morning. Is that\n\nChannel 1: Okay.\n\nChannel 0: fine?\n\nChannel 1: Then okay. Then Friday, disconnecting. Friday\n\nChannel 0: Friday. So,\n\nChannel 1: morning. Oh, Friday morning is fine.\n\nChannel 0: yeah, we can do it 05:00 if if it's much better. Five\n\nChannel 1: Okay.\n\nChannel 0: PM.\n\nChannel 1: Sure. Okay. Fine.\n\nChannel 0: Friday, 5PM. Is that right?\n\nChannel 1: Okay. Any\n\nChannel 0: Okay. Sure.\n\nChannel 1: any documents need to submit for disconnection purpose?\n\nChannel 0: No. No. The call is sufficient. Reason why I've called you because cancellation should be done over the phone for\n\nChannel 1: Okay.\n\nChannel 0: security measure to make sure that the account owner is the one who's requesting to cancel the service. And also for additional proper documentation, you are moving out, you said?\n\nChannel 1: And one more doubt. What about this router?\n\nChannel 0: Let me check your contract. No. You can bring your router because I do see on here that you signed up for Solvmax contract, and you\n\nChannel 1: Okay.\n\nChannel 0: already fulfilled your contract. So you can have that. You can use that. And if you need the services to your new location or new address, just\n\nChannel 1: Okay.\n\nChannel 0: let us know. We'll be more than happy to help you out with your new location for new connection if necessary.\n\nChannel 1: Okay. Sure, sir. Thank you. Thank you very much.\n\nChannel 0: Alright. And then I'll be sending you a email confirmation 5PM afternoon, Friday.\n\nChannel 1: Okay. Fine.\n\nChannel 0: Okay?\n\nChannel 1: Fine. Okay. Fine.\n\nChannel 0: Alright. Okay. So appreciate your details confirmed, and appreciate your time answering my phone call. Anything else that I may help you?\n\nChannel 1: Thank you.\n\nChannel 0: You're most welcome, and we appreciate the time you spent with Airtel. Have a good one, and be safe.\n\nChannel 1: Yeah. Thank you very much.\n\nChannel 0: Thank\n\nChannel 1: Have\n\nChannel 0: you. Bye bye.\n\nChannel 1: a\n\nChannel 0: Thank you. Bye bye.\n\nChannel 1: nice day.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.01943761110305786}],"sentiment":"neutral","sentiment_score":0.01943761110305786,"channel":1,"num_words":1,"start":1.28,"end":1.78},{"sentences":[{"text":"Hi.","start":2.8,"end":3.12,"sentiment":"neutral","sentiment_score":0.07813750207424164},{"text":"Good morning.","start":3.12,"end":3.86,"sentiment":"neutral","sentiment_score":0.18700022995471954},{"text":"This is Airtel accounts.","start":3.9199998,"end":5.62,"sentiment":"neutral","sentiment_score":0.10216591693460941},{"text":"Am I speaking to Prasad Reddy?","start":5.68,"end":8.34,"sentiment":"neutral","sentiment_score":0.07226565852761269}],"sentiment":"neutral","sentiment_score":0.09956889083752266,"channel":0,"num_words":13,"start":2.8,"end":8.34},{"sentences":[{"text":"Yeah.","start":8.72,"end":9.22,"sentiment":"neutral","sentiment_score":0.11308589577674866},{"text":"Good 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appreciate your details confirmed, and appreciate your time answering my phone call.","start":283.515,"end":290.015,"sentiment":"positive","sentiment_score":0.3639334451693755},{"text":"Anything else that I may help you?","start":290.28,"end":292.22,"sentiment":"neutral","sentiment_score":0.2062330905880247}],"sentiment":"neutral","sentiment_score":0.2953085628422824,"channel":0,"num_words":22,"start":281.435,"end":292.22},{"sentences":[{"text":"Thank you.","start":293.165,"end":293.745,"sentiment":"neutral","sentiment_score":0.311359703540802}],"sentiment":"neutral","sentiment_score":0.311359703540802,"channel":1,"num_words":2,"start":293.165,"end":293.745},{"sentences":[{"text":"You're most welcome, and we appreciate the time you spent with Airtel.","start":294.6,"end":299.42,"sentiment":"positive","sentiment_score":0.5509625722964605},{"text":"Have a good one, and be 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The agent verifies his information and explains that the cancellation should be done over the phone, but they are not available at the current location. The agent checks with the tech team and confirms that the service can be disconnected on Friday, and the customer is advised to bring his router to the new location if he needs to move to a new address. The agent sends an email confirmation to the customer and thanks him for his time."},"intents":{"segments":[{"text":"This is Airtel accounts. Am I speaking to Prasad Reddy? Yeah.","start_word":4,"end_word":14,"intents":[{"intent":"Verify identity","confidence_score":0.25013596}]},{"text":"disconnection request. I just wanted to do some verification because request for canceling a service should be done over the phone, the reason why we tried to reach you via phone call.","start_word":56,"end_word":87,"intents":[{"intent":"Disconnect service","confidence_score":0.4067939}]},{"text":"I just wanted to do some verification because request for canceling a service should be done over the phone, the reason why we tried to reach you via phone call.","start_word":58,"end_word":87,"intents":[{"intent":"Cancel service","confidence_score":0.0066461647}]},{"text":"if you re but if you really need to have it, like, this weekend, Saturday, I can go ahead and update our tech team. If not, it will proceed by Monday. Is that okay? No.","start_word":158,"end_word":192,"intents":[{"intent":"Update tech team","confidence_score":0.69747406}]},{"text":"So office hours is up to 6PM, but I will take note of this. But if they wasn't able to disconnect on Saturday, it will resume on Monday, Monday morning. Is that Okay.","start_word":323,"end_word":355,"intents":[{"intent":"Disconnect service","confidence_score":0.0008615706}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Good morning. This is Airtel accounts. Am I speaking to Prasad Reddy? Yeah. Good morning. Hi.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.11746591329574584},{"text":"Good morning. How are you today?","start_word":18,"end_word":23,"sentiment":"positive","sentiment_score":0.37570086121559143},{"text":"Yeah.","start_word":24,"end_word":24,"sentiment":"neutral","sentiment_score":0.3075016736984253},{"text":"I'm good. Thank you.","start_word":25,"end_word":28,"sentiment":"positive","sentiment_score":0.5108627080917358},{"text":"How about I'm okay.","start_word":29,"end_word":32,"sentiment":"neutral","sentiment_score":0.3018662631511688},{"text":"Thank you for answering my phone call.","start_word":33,"end_word":39,"sentiment":"positive","sentiment_score":0.3614277243614197},{"text":"This is in reference with the email you sent in regards to your you? service Yeah. disconnection request. I just wanted to do some verification because request for canceling a service should be done over the phone, the reason why we tried to reach you via phone call. Mister Reddy, could you please confirm your birthday? Fifteen six one nine nine one. Okay. Perfect. Thank you. And then as per your email, you would like to the final let me check here. Okay? The final request is the twenty third of this month. Yeah. This Friday, we need to disconnect this connection. Oh, okay. I got it. Because, usually, we're doing the cancellation Monday to Friday. But Yeah. if you re but if you really need to have it, like, this weekend, Saturday, I can go ahead and update our tech team. If not, it will proceed by Monday. Is that okay? No. Monday, we are not available in this location because of we need to submit the key at Saturday. Oh, okay. Would you mind giving me in a minute? Let me just check this further from our tech team. Okay. Sure. If Alright. person One person moment. will come to disconnect this one or over the online, it will disconnect. I'll just check it for you just to make sure. Alright? Yeah. Just I'm one talking moment. about please come. Yeah. Yeah. Thank you. One moment here. Thank you so much for patiently waiting. So, mister Reddy, it's not required to do it in person or physically. We could disconnect your service remotely. Okay. So it's fine to do it Friday afternoon? No. Friday evening or night. Midnight. Oh, midnight. Okay. So office hours is up to 6PM, but I will take note of this. But if they wasn't able to disconnect on Saturday, it will resume on Monday, Monday morning. Is that Okay. fine? Then okay. Then Friday, disconnecting. Friday Friday. So, morning. Oh, Friday morning is fine. yeah, we can do it 05:00 if if it's much better. Five Okay. PM. Sure. Okay. Fine. Friday, 5PM. Is that right? Okay. Any Okay. Sure. any documents need to submit for disconnection purpose? No. No. The call is sufficient. Reason why I've called you because cancellation should be done over the phone for Okay. security measure to make sure that the account owner is the one who's requesting to cancel the service. And also for additional proper documentation, you are moving out, you said? And one more doubt. What about this router? Let me check your contract. No. You can bring your router because I do see on here that you signed up for Solvmax contract, and you Okay. already fulfilled your contract. So you can have that. You can use that. And if you need the services to your new location or new address, just Okay. let us know. We'll be more than happy to help you out with your new location for new connection if necessary. Okay. Sure, sir.","start_word":40,"end_word":542,"sentiment":"neutral","sentiment_score":-0.00167387877137328},{"text":"Thank you. Thank you very much.","start_word":543,"end_word":548,"sentiment":"positive","sentiment_score":0.41537952423095703},{"text":"Alright. And then I'll be sending you a email confirmation 5PM afternoon, Friday. Okay. Fine. Okay? Fine. Okay. Fine. Alright. Okay.","start_word":549,"end_word":569,"sentiment":"neutral","sentiment_score":0.14495915174484253},{"text":"So appreciate your details confirmed, and appreciate your time answering my phone call.","start_word":570,"end_word":582,"sentiment":"positive","sentiment_score":0.36626359820365906},{"text":"Anything else that I may help you? 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