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Hello? Hi. Good afternoon, Ian? Yeah.\n\nGood to you, Ian. This is Mary calling from Vigilance AI. I hope you're doing well. You mean you mean Vigilance? Vigilance AI?\n\nWe are a cybersecurity company that runs an AI powered MDR platform, which investigates and responds to security events 24 by seven while having human in the loop. Reason we called because our CTO sorry? Mhmm. Mhmm. Mhmm.\n\nOh, I see. Alright, ma'am. Mhmm. Mhmm. Alright.\n\nI will be updating your record, but thank you for taking this call. 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Thanks. Please stay on the line. Hello? Yes. Alright. Could you just repeat where you're calling from, please? Mhmm. Can I just yes? So can I just let you know, because you probably have me off a mailing list for the role I used to have at Planet Arc? I have since retired, so I'm not working in the IT field anymore. So if you could please remove me from your from your list, you'll need to contact Plano directly if you want to talk to somebody about their IT needs. Okay. Okay. Thank you. 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Thanks. Please stay on the line. Hello? Yes.\n\nAlright. Could you just repeat where you're calling from, please? Mhmm. Can I just yes? So can I just let you know, because you probably have me off a mailing list for the role I used to have at Planet Arc?\n\nI have since retired, so I'm not working in the IT field anymore. So if you could please remove me from your from your list, you'll need to contact Plano directly if you want to talk to somebody about their IT needs. Okay. Okay. Thank you.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"To record your name and reason for calling, I'll see if this person is available.","start":0.08,"end":4.34,"sentiment":"neutral","sentiment_score":-0.006801076761136452},{"text":"Thanks.","start":13.92,"end":14.42,"sentiment":"neutral","sentiment_score":0.25884896516799927},{"text":"Please stay on the line.","start":15.105,"end":16.565,"sentiment":"neutral","sentiment_score":0.10166632980108262},{"text":"Hello?","start":25.985,"end":26.485,"sentiment":"neutral","sentiment_score":0.02751496434211731},{"text":"Yes.","start":28.544998,"end":29.044998,"sentiment":"neutral","sentiment_score":0.20364788174629211}],"sentiment":"neutral","sentiment_score":0.03897075255846848,"num_words":23,"start":0.08,"end":29.044998},{"sentences":[{"text":"Alright.","start":38.43,"end":38.75,"sentiment":"neutral","sentiment_score":0.07783212512731552},{"text":"Could you just repeat where you're calling from, please?","start":38.75,"end":41.33,"sentiment":"neutral","sentiment_score":-0.005192816360957093},{"text":"Mhmm.","start":62.649998,"end":62.809998,"sentiment":"neutral","sentiment_score":-0.03899319842457771},{"text":"Can I just yes?","start":62.809998,"end":66.25,"sentiment":"neutral","sentiment_score":-0.0678389510139823},{"text":"So can I just let you know, because you probably have me off a mailing list for the role I used to have at Planet Arc?","start":66.25,"end":72.975,"sentiment":"neutral","sentiment_score":-0.15311356232716486}],"sentiment":"neutral","sentiment_score":-0.10390743524653882,"num_words":41,"start":38.43,"end":72.975},{"sentences":[{"text":"I have since retired, so I'm not working in the IT field anymore.","start":73.215,"end":77.634995,"sentiment":"neutral","sentiment_score":-0.2353852356855686},{"text":"So if you could please remove me from your from your list, you'll need to contact Plano directly if you want to talk to somebody about their IT needs.","start":80.095,"end":90.200005,"sentiment":"neutral","sentiment_score":-0.20532248862858477},{"text":"Okay.","start":94.020004,"end":94.5,"sentiment":"neutral","sentiment_score":0.10624784976243971},{"text":"Okay.","start":94.5,"end":94.82,"sentiment":"neutral","sentiment_score":0.1423472762107849},{"text":"Thank you.","start":94.82,"end":95.560005,"sentiment":"positive","sentiment_score":0.4226629287004471}],"sentiment":"neutral","sentiment_score":-0.17218346197320067,"num_words":46,"start":73.215,"end":95.560005},{"sentences":[{"text":"Bye bye.","start":95.62,"end":96.28,"sentiment":"neutral","sentiment_score":0.12529751658439636}],"sentiment":"neutral","sentiment_score":0.12529751658439636,"num_words":2,"start":95.62,"end":96.28}]}}]}],"paragraphs":{"transcript":"\nChannel 1: To record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Looking for Ian Bridges.\n\nChannel 1: Thanks. Please stay on the line.\n\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Hi. Good afternoon, Ian?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Good to you, Ian. This is Mary calling from Vigilance AI. I hope you're doing well.\n\nChannel 1: Alright. Could you\n\nChannel 0: You\n\nChannel 1: just\n\nChannel 0: mean\n\nChannel 1: repeat\n\nChannel 0: you\n\nChannel 1: where\n\nChannel 0: mean\n\nChannel 1: you're calling from, please?\n\nChannel 0: Vigilance? Vigilance AI? We are a cybersecurity company that runs an AI powered MDR platform, which investigates and responds to security events 24 by seven while having human in the loop. Reason we called because\n\nChannel 1: Mhmm. Can\n\nChannel 0: our\n\nChannel 1: I just\n\nChannel 0: CTO sorry?\n\nChannel 1: yes? So can I just let you know, because you probably have me off a mailing list for the role I used to have at Planet Arc? I have since retired, so I'm not working in the IT field anymore.\n\nChannel 0: Mhmm. Mhmm. Mhmm. Oh, I see.\n\nChannel 1: So\n\nChannel 0: Alright, ma'am.\n\nChannel 1: if you could please remove me from your from your list, you'll\n\nChannel 0: Mhmm.\n\nChannel 1: need to contact Plano directly if you want to talk to\n\nChannel 0: Mhmm.\n\nChannel 1: somebody about their IT needs.\n\nChannel 0: Alright. I will be updating your record, but thank you for taking this call.\n\nChannel 1: Okay. 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calling from, please?","start":39.870003,"end":41.33,"sentiment":"neutral","sentiment_score":-0.004602466709911823}],"sentiment":"neutral","sentiment_score":-0.004602466709911823,"channel":1,"num_words":4,"start":39.870003,"end":41.33},{"sentences":[{"text":"Vigilance?","start":41.945,"end":42.445,"sentiment":"neutral","sentiment_score":0.003361754585057497},{"text":"Vigilance AI?","start":42.745,"end":43.804996,"sentiment":"neutral","sentiment_score":0.012904216069728136},{"text":"We are a cybersecurity company that runs an AI powered MDR platform, which investigates and responds to security events 24 by seven while having human in the loop.","start":45.945,"end":58.67,"sentiment":"neutral","sentiment_score":0.030001073809606687},{"text":"Reason we called 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anymore.","start":73.215,"end":77.634995,"sentiment":"neutral","sentiment_score":-0.2353852356855686}],"sentiment":"neutral","sentiment_score":-0.17746840910986067,"channel":1,"num_words":40,"start":66.01,"end":77.634995},{"sentences":[{"text":"Mhmm.","start":77.875,"end":78.275,"sentiment":"neutral","sentiment_score":-0.08277235925197601},{"text":"Mhmm.","start":78.275,"end":78.355,"sentiment":"neutral","sentiment_score":-0.05972826853394509},{"text":"Mhmm.","start":78.355,"end":78.435005,"sentiment":"neutral","sentiment_score":-0.053849052637815475},{"text":"Oh, I 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The agent, Mary, informed him about their AI-powered MDR platform and asked if he could be removed from their mailing list. Ian apologized and asked to be contacted directly by the CTO if he needs IT help. Mary updated his record and thanked him for taking the call."},"intents":{"segments":[{"text":"So can I just let you know, because you probably have me off a mailing list for the role I used to have at Planet Arc?","start_word":106,"end_word":131,"intents":[{"intent":"Request removal from mailing list","confidence_score":0.02189332}]}]},"sentiments":{"segments":[{"text":"To record your name and reason for calling, I'll see if this person is available. Looking for Ian Bridges. Thanks. Please stay on the line. Hello? Hello? Hi. Good afternoon, Ian? Yes. Yeah.","start_word":0,"end_word":32,"sentiment":"neutral","sentiment_score":0.07329433411359787},{"text":"Good to you, Ian. This is Mary calling from Vigilance AI. I hope you're doing well.","start_word":33,"end_word":48,"sentiment":"positive","sentiment_score":0.5172808170318604},{"text":"Alright. Could you You just mean repeat you where mean you're calling from, please? Vigilance? Vigilance AI? We are a cybersecurity company that runs an AI powered MDR platform, which investigates and responds to security events 24 by seven while having human in the loop. Reason we called because Mhmm. Can our I just CTO sorry? yes? So can I just let you know, because you probably have me off a mailing list for the role I used to have at Planet Arc? I have since retired, so I'm not working in the IT field anymore. Mhmm. Mhmm. Mhmm. Oh, I see. So Alright, ma'am. if you could please remove me from your from your list, you'll Mhmm. need to contact Plano directly if you want to talk to Mhmm. somebody about their IT needs. Alright. I will be updating your record, but thank you for taking this call. Okay. Okay.","start_word":49,"end_word":199,"sentiment":"neutral","sentiment_score":-0.07492353022098541},{"text":"Have Thank a good you.","start_word":200,"end_word":204,"sentiment":"positive","sentiment_score":0.4089987874031067},{"text":"one. Bye bye.","start_word":205,"end_word":207,"sentiment":"neutral","sentiment_score":0.1608460694551468}],"average":{"sentiment":"neutral","sentiment_score":0.012005721545610273}}}}