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Hi, Honey. This is Surya calling from BaaS Security. How are you? We're good.\n\nHow are you? I'm fine too. So sorry to bother you at this time, but we had an ASAP request for Bendigo Bank. Are you available to cover this one? Bendigo?\n\nYeah. Bendigo Bank, Nepal Road. I'm just sending you the address on WhatsApp. Please check it out. It's as soon as you can start.\n\nToday? Yeah. Within a hour or a half now. Night shift anymore. Okay.\n\nThis is noted. Yeah. Yeah. I already talked to Gary. I don't do night shift.\n\nOkay. This is noted. Thank you. Okay. Thanks.\n\nBye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.88,"end":1.38,"sentiment":"neutral","sentiment_score":0.027488358318805695},{"text":"Hi, Honey.","start":2.3999999,"end":2.96,"sentiment":"neutral","sentiment_score":0.2168351709842682},{"text":"This is Surya calling from BaaS Security.","start":2.96,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.2698095568588802},{"text":"How are you?","start":4.7999997,"end":5.62,"sentiment":"neutral","sentiment_score":0.31735586126645404},{"text":"We're good.","start":5.8399997,"end":6.3199997,"sentiment":"positive","sentiment_score":0.5717009603977203}],"sentiment":"neutral","sentiment_score":0.2963530068596204,"num_words":15,"start":0.88,"end":6.3199997},{"sentences":[{"text":"How are you?","start":6.3199997,"end":7.14,"sentiment":"positive","sentiment_score":0.39128034313519794},{"text":"I'm fine too.","start":7.52,"end":8.58,"sentiment":"neutral","sentiment_score":0.21500044067700705},{"text":"So sorry to bother you at this time, but we had an ASAP request for Bendigo Bank.","start":8.8,"end":14.179999,"sentiment":"neutral","sentiment_score":-0.16208051846307867},{"text":"Are you available to cover this one?","start":14.765,"end":16.545,"sentiment":"neutral","sentiment_score":-0.08863593957253865},{"text":"Bendigo?","start":17.325,"end":17.825,"sentiment":"neutral","sentiment_score":-0.039870113134384155}],"sentiment":"neutral","sentiment_score":-0.05151123072831861,"num_words":31,"start":6.3199997,"end":17.825},{"sentences":[{"text":"Yeah.","start":18.765,"end":19.085,"sentiment":"neutral","sentiment_score":0.001726146787405014},{"text":"Bendigo Bank, Nepal Road.","start":19.085,"end":20.925,"sentiment":"neutral","sentiment_score":0.0016827413346618414},{"text":"I'm just sending you the address on WhatsApp.","start":20.925,"end":23.165,"sentiment":"neutral","sentiment_score":0.014482001395663247},{"text":"Please check it out.","start":23.165,"end":24.224998,"sentiment":"neutral","sentiment_score":-0.007992605213075876},{"text":"It's as soon as you can start.","start":25.404999,"end":27.585,"sentiment":"neutral","sentiment_score":0.0025307067802974154}],"sentiment":"neutral","sentiment_score":0.004585735412547365,"num_words":24,"start":18.765,"end":27.585},{"sentences":[{"text":"Today?","start":29.085,"end":29.585,"sentiment":"neutral","sentiment_score":-0.001031331717967987},{"text":"Yeah.","start":30.26,"end":30.42,"sentiment":"neutral","sentiment_score":-0.0017733005806803703},{"text":"Within a hour or a half now.","start":30.42,"end":32.38,"sentiment":"neutral","sentiment_score":-0.06942002155951091},{"text":"Night shift anymore.","start":32.58,"end":33.72,"sentiment":"neutral","sentiment_score":-0.1846577227115631},{"text":"Okay.","start":34.82,"end":35.22,"sentiment":"neutral","sentiment_score":-0.03909746930003166}],"sentiment":"neutral","sentiment_score":-0.08321657081922659,"num_words":13,"start":29.085,"end":35.22},{"sentences":[{"text":"This is noted.","start":35.22,"end":36.2,"sentiment":"neutral","sentiment_score":-0.044235837956269584},{"text":"Yeah.","start":36.34,"end":36.84,"sentiment":"neutral","sentiment_score":-0.044306255877017975},{"text":"Yeah.","start":38.260002,"end":38.66,"sentiment":"neutral","sentiment_score":-0.07755658775568008},{"text":"I already talked to Gary.","start":38.66,"end":40.02,"sentiment":"neutral","sentiment_score":-0.11312476545572281},{"text":"I don't do night shift.","start":40.02,"end":41.4,"sentiment":"neutral","sentiment_score":-0.2144629955291748}],"sentiment":"neutral","sentiment_score":-0.12616727749506632,"num_words":15,"start":35.22,"end":41.4},{"sentences":[{"text":"Okay.","start":43.14,"end":43.62,"sentiment":"neutral","sentiment_score":-0.0031741876155138016},{"text":"This is noted.","start":43.62,"end":44.5,"sentiment":"neutral","sentiment_score":0.032751002659400306},{"text":"Thank you.","start":44.5,"end":45.30494,"sentiment":"neutral","sentiment_score":0.2525036633014679},{"text":"Okay.","start":45.70494,"end":46.20494,"sentiment":"neutral","sentiment_score":0.11174042522907256},{"text":"Thanks.","start":46.34494,"end":46.84494,"sentiment":"neutral","sentiment_score":0.2241199016571045}],"sentiment":"neutral","sentiment_score":0.116993309231475,"num_words":8,"start":43.14,"end":46.84494},{"sentences":[{"text":"Bye.","start":46.904938,"end":47.404938,"sentiment":"neutral","sentiment_score":0.1332559883594513},{"text":"Bye.","start":48.18494,"end":48.68494,"sentiment":"neutral","sentiment_score":0.07653233408927917}],"sentiment":"neutral","sentiment_score":0.10489416122436523,"num_words":2,"start":46.904938,"end":48.68494}]}}]}],"summary":{"result":"success","short":"An agent from BaaS Security calls a customer named Honey to request a cover for Bendigo Bank. The agent asks if Honey is available to cover the job and she confirms that she can cover it. The agent sends an address on WhatsApp and asks Honey to check it out within an hour or a half. The agent also asks if Honey works in a night shift."},"intents":{"segments":[{"text":"So sorry to bother you at this time, but we had an ASAP request for Bendigo Bank. Are you available to cover this one? Bendigo? Yeah.","start_word":21,"end_word":46,"intents":[{"intent":"Inquire about availability","confidence_score":0.0059080888}]},{"text":"Bendigo Bank, Nepal Road. I'm just sending you the address on WhatsApp. Please check it out. It's as soon as you can start. Today?","start_word":47,"end_word":70,"intents":[{"intent":"Request address","confidence_score":0.27332005}]},{"text":"Thanks.","start_word":105,"end_word":105,"intents":[{"intent":"Express gratitude","confidence_score":0.11302843}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Honey. This is Surya calling from BaaS Security. How are you?","start_word":0,"end_word":12,"sentiment":"neutral","sentiment_score":0.25068625807762146},{"text":"We're good. How are you?","start_word":13,"end_word":17,"sentiment":"positive","sentiment_score":0.4946160912513733},{"text":"I'm fine too. So sorry to bother you at this time, but we had an ASAP request for Bendigo Bank. Are you available to cover this one? Bendigo? Yeah. Bendigo Bank, Nepal Road. I'm just sending you the address on WhatsApp. Please check it out. It's as soon as you can start. Today? Yeah. Within a hour or a half now. Night shift anymore. Okay. This is noted. Yeah. Yeah. I already talked to Gary. I don't do night shift. Okay. This is noted. Thank you. Okay. Thanks. Bye. Bye.","start_word":18,"end_word":107,"sentiment":"neutral","sentiment_score":-0.0354313887655735}],"average":{"sentiment":"neutral","sentiment_score":0.030826185991664132}}}}