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And looking at all three, the new recommended one has outperformed, again, your current one in all categories, which is really good. So it is pretty straightforward. That's the only thing we're looking at doing. We're not making any other changes to your situation. Literally just swapping the investment. And when you have option to look at it, so on page 15, when you look at it, you will see a bit of an investment table. Now this table here shows you the investments we are swapping. So you will see your current investment, and then you will have one of the columns says buy and sell. Now everything highlighted in red is what we are selling for you, and then everything in black, which you will see, which is a positive figure, is what we are kind of increasing the weight in. So it's not a drastic change. Like I said, we are still keeping you within a high growth. It is just swapping out some of your investments that have done a little bit better, a little bit cheaper, and then a little bit more diversified for you. So the main thing the main thing, Adam, is swapping that Benelon investment. We spoke briefly about last time. That's kind of underperformed a little bit, so we've swapped it for an option that's called, your beta share of Australia. Two two. Yep. Yep. No. That's okay. So what I that's okay, Adam. Now are you are you comfortable to have a read over this document? It is pretty straightforward. And if you have any questions or it doesn't make sense, you can always give me a callback if that's easier. Yeah. Okay. Alright. Perfect. So like I said, there's not oh, my god. It should only be maybe another five minutes. So sorry. Sorry. We're almost at the end. Yeah. So what I have also done with the investments we have changed for you is in the appendix, which is one of the attachments for you, There's actually investment links. So it will give you if you want to read on them a little bit more, it's all in there for you. But, basically, we are keeping all your low cost investment options that's very diversified and kind of, you know, you have investments in Australia. You have investments in The US, some in Japan, some across Europe. So it's very diversified. You still have some of those satellite investments to try to maximize that growth for you. So you still have a bit of cybersecurity, some defensive investments as well. So we still have your goals in there and some fixed interest to limit fluctuations. So like I said, there's there's not much change. It's just literally swapping some of those investments around. Yep. Perfect. Now the last thing I do wanna mention, Adam, is when it comes to remuneration, so if you would like to, when you have a look at these documents, if you don't have any questions and you are happy with the recommendation of just making these investment switches, there is no additional fee. So there's no additional cost or anything like that. It is all part of your ongoing advice fee, which is that 1.65 from super. So there's no changes in the fees. There's no increases or anything like that. If you wanted to go ahead, it is all part of the service for you. Yep. Perfect. So, basically, from here, Adam, when you have a look through the document, like I said, any questions, give me a call and we can talk through it. If not, if you have a read through it and you are happy with the the recommendation from here, I will just need you to sign that email when you have a moment. That will then send it back to me, and I will let the team know that you are happy to make those couple of investment switches, and we will go ahead and and do that for you. Yeah. That's okay. Do you have any questions? I know it's a little bit tricky if you can't see it, but do you have any questions or yeah. Yeah. Yeah. That's hard. Yeah. Well yes. And sometimes, yeah, it's a bit of that touch feeling. But if you have any questions when you read through the document, please give me a call, and we can kind of talk through it. But, otherwise, I will leave it with you to have a read over it, and then we can take it from here. Okay? No worries. Thank you so much for your time, and you enjoy the rest of your treadmill. No problem. We'll speak soon. You too. Yeah. You too, Adam. You too. We'll speak soon. You too. 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okay, Adam. We're we're almost at the end for you, so I will let you go. But you will also see on page 19, it shows you the twelve month, the three year, and five year return as well. And looking at all three, the new recommended one has outperformed, again, your current one in all categories, which is really good. So it is pretty straightforward.\n\nThat's the only thing we're looking at doing. We're not making any other changes to your situation. Literally just swapping the investment. And when you have option to look at it, so on page 15, when you look at it, you will see a bit of an investment table. Now this table here shows you the investments we are swapping.\n\nSo you will see your current investment, and then you will have one of the columns says buy and sell. Now everything highlighted in red is what we are selling for you, and then everything in black, which you will see, which is a positive figure, is what we are kind of increasing the weight in. So it's not a drastic change. Like I said, we are still keeping you within a high growth. It is just swapping out some of your investments that have done a little bit better, a little bit cheaper, and then a little bit more diversified for you.\n\nSo the main thing the main thing, Adam, is swapping that Benelon investment. We spoke briefly about last time. That's kind of underperformed a little bit, so we've swapped it for an option that's called, your beta share of Australia. Two two. Yep.\n\nYep. No. That's okay. So what I that's okay, Adam. Now are you are you comfortable to have a read over this document?\n\nIt is pretty straightforward. And if you have any questions or it doesn't make sense, you can always give me a callback if that's easier. Yeah. Okay. Alright.\n\nPerfect. So like I said, there's not oh, my god. It should only be maybe another five minutes. So sorry. Sorry.\n\nWe're almost at the end. Yeah. So what I have also done with the investments we have changed for you is in the appendix, which is one of the attachments for you, There's actually investment links. So it will give you if you want to read on them a little bit more, it's all in there for you. But, basically, we are keeping all your low cost investment options that's very diversified and kind of, you know, you have investments in Australia.\n\nYou have investments in The US, some in Japan, some across Europe. So it's very diversified. You still have some of those satellite investments to try to maximize that growth for you. So you still have a bit of cybersecurity, some defensive investments as well. So we still have your goals in there and some fixed interest to limit fluctuations.\n\nSo like I said, there's there's not much change. It's just literally swapping some of those investments around. Yep. Perfect. Now the last thing I do wanna mention, Adam, is when it comes to remuneration, so if you would like to, when you have a look at these documents, if you don't have any questions and you are happy with the recommendation of just making these investment switches, there is no additional fee.\n\nSo there's no additional cost or anything like that. It is all part of your ongoing advice fee, which is that 1.65 from super. So there's no changes in the fees. There's no increases or anything like that. If you wanted to go ahead, it is all part of the service for you.\n\nYep. Perfect. So, basically, from here, Adam, when you have a look through the document, like I said, any questions, give me a call and we can talk through it. If not, if you have a read through it and you are happy with the the recommendation from here, I will just need you to sign that email when you have a moment. That will then send it back to me, and I will let the team know that you are happy to make those couple of investment switches, and we will go ahead and and do that for you.\n\nYeah. That's okay. Do you have any questions? I know it's a little bit tricky if you can't see it, but do you have any questions or yeah. Yeah.\n\nYeah. That's hard. Yeah. Well yes. And sometimes, yeah, it's a bit of that touch feeling.\n\nBut if you have any questions when you read through the document, please give me a call, and we can kind of talk through it. But, otherwise, I will leave it with you to have a read over it, and then we can take it from here. Okay? No worries. Thank you so much for your time, and you enjoy the rest of your treadmill.\n\nNo problem. We'll speak soon. You too. Yeah. You too, Adam.\n\nYou too. We'll speak soon. You too. 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you.","start":144.96,"end":150.18001,"sentiment":"neutral","sentiment_score":0.25324609740213916},{"text":"But, basically, we are keeping all your low cost investment options that's very diversified and kind of, you know, you have investments in Australia.","start":151.28,"end":162.545,"sentiment":"neutral","sentiment_score":0.3196698911488056}],"sentiment":"neutral","sentiment_score":0.23338970114908567,"num_words":82,"start":131.505,"end":162.545},{"sentences":[{"text":"You have investments in The US, some in Japan, some across Europe.","start":162.685,"end":167.425,"sentiment":"neutral","sentiment_score":0.23986974358558655},{"text":"So it's very diversified.","start":167.72499,"end":169.025,"sentiment":"positive","sentiment_score":0.36933983117341995},{"text":"You still have some of those satellite investments to try to maximize that growth for you.","start":169.885,"end":175.25,"sentiment":"positive","sentiment_score":0.3856386337429285},{"text":"So you still have a bit of 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Sorry about that. Yep. Hello? Yep. Alright. Yep. Yep. Yep. Yep. No worries. I'm happy Yep. You're right. All good. Yep. So I can't really hear because it's music in the background here. That's why I'm calling Jeff for headset, but I just can't see it all the time. You know what? No worries. Oh, good. Yep. Yep. Yep. Yep. Yep. No worries. Thank you. Locked her in. I can't really hear properly. Really? I can't. I gotta say things are popping out my ears. If I cut them, it turns it's it's the the phone's gonna walk. Yeah. So, you know, it's like a sensitive earpiece. Yep. No worries. I will. Not funny. Oh, good. I've been doing nothing in. Oh, whatever. It's less than a day. Alright. Have a good one. 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Sorry about that. Yep. Hello? Yep.\n\nAlright. Yep. Yep. Yep. Yep.\n\nNo worries. I'm happy Yep. You're right. All good. Yep.\n\nSo I can't really hear because it's music in the background here. That's why I'm calling Jeff for headset, but I just can't see it all the time. You know what? No worries. Oh, good.\n\nYep. Yep. Yep. Yep. Yep.\n\nNo worries. Thank you. Locked her in. I can't really hear properly. Really?\n\nI can't. I gotta say things are popping out my ears. If I cut them, it turns it's it's the the phone's gonna walk. Yeah. So, you know, it's like a sensitive earpiece.\n\nYep. No worries. I will. Not funny. Oh, good.\n\nI've been doing nothing in. Oh, whatever. It's less than a day. Alright. 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Sorry about that.\n\nChannel 0: That's okay, Adam. We're we're almost at the end for you, so I will let you\n\nChannel 1: Yep.\n\nChannel 0: go. But you will also see on page 19, it shows you the twelve month, the three year, and five year return as well. And looking\n\nChannel 1: Hello?\n\nChannel 0: at all three, the new recommended one has outperformed, again, your current one in all categories, which is really good. So it is pretty straightforward. That's the only thing we're looking at doing. We're not\n\nChannel 1: Yep.\n\nChannel 0: making any other changes to your situation. Literally just swapping the investment. And when you have option to look at it, so on page 15, when you look at it, you will see\n\nChannel 1: Alright.\n\nChannel 0: a bit of an investment table. Now this table here shows you the investments we are swapping. So you will see your current investment,\n\nChannel 1: Yep.\n\nChannel 0: and then you will have one of the columns says buy and sell. Now\n\nChannel 1: Yep.\n\nChannel 0: everything highlighted in red is what we are selling for you, and\n\nChannel 1: Yep.\n\nChannel 0: then everything in black, which you will see, which is a positive figure, is what we are kind of increasing the weight in. So\n\nChannel 1: Yep.\n\nChannel 0: it's not a drastic change. Like I said, we are still keeping you within a high growth. It is just swapping out some of your investments that have done a little bit better, a little bit cheaper, and then\n\nChannel 1: No\n\nChannel 0: a little bit more diversified\n\nChannel 1: worries.\n\nChannel 0: for you. So the main\n\nChannel 1: I'm\n\nChannel 0: thing the main thing, Adam,\n\nChannel 1: happy\n\nChannel 0: is swapping that Benelon investment. We spoke briefly about last time.\n\nChannel 1: Yep.\n\nChannel 0: That's kind of underperformed a little bit, so we've swapped it for an option that's called, your\n\nChannel 1: You're\n\nChannel 0: beta\n\nChannel 1: right.\n\nChannel 0: share of Australia.\n\nChannel 1: All good.\n\nChannel 0: Two two.\n\nChannel 1: Yep.\n\nChannel 0: Yep.\n\nChannel 1: So I can't really\n\nChannel 0: Yep.\n\nChannel 1: hear because it's music in the background here.\n\nChannel 0: No. That's okay.\n\nChannel 1: That's why\n\nChannel 0: So\n\nChannel 1: I'm calling\n\nChannel 0: what I\n\nChannel 1: Jeff for headset, but I just can't see it all\n\nChannel 0: that's\n\nChannel 1: the\n\nChannel 0: okay, Adam.\n\nChannel 1: time. You know what?\n\nChannel 0: Now are you are you comfortable to have a read over this document? It is pretty straightforward. And if you have any questions or it doesn't make sense, you can always give me a callback if that's easier. Yeah. Okay.\n\nAlright. Perfect. So like I said, there's not oh, my god. It should only be maybe another five minutes. So sorry.\n\nSorry. We're\n\nChannel 1: No\n\nChannel 0: almost\n\nChannel 1: worries.\n\nChannel 0: at the end.\n\nChannel 1: Oh, good.\n\nChannel 0: Yeah. So what I have also done with the investments we have changed for you is in the appendix, which is one of the attachments for you, There's actually investment links. So it will give\n\nChannel 1: Yep.\n\nChannel 0: you if you want to read on them a little bit more, it's all in there for you. But, basically, we are keeping all your low cost investment options that's very diversified and kind of, you know, you have investments in Australia. You have investments in The US, some\n\nChannel 1: Yep.\n\nChannel 0: in Japan, some across Europe. So it's very diversified. You still have some of those satellite investments to try to maximize that growth for you. So you still have a bit of cybersecurity, some defensive investments as well. So we still have your goals in there and some fixed interest to limit fluctuations.\n\nSo\n\nChannel 1: Yep.\n\nChannel 0: like I said, there's there's not much change. It's just literally swapping some of those investments around. Yep. Perfect. Now the last thing I do wanna mention, Adam, is when it comes to remuneration, so if you would like to, when you have a look at these documents, if you don't have any questions and you are happy with the recommendation of just making these investment switches, there is\n\nChannel 1: Yep.\n\nChannel 0: no additional fee. So there's no additional cost or anything like that. It is all part of your ongoing advice fee, which is that 1.65 from super. So there's no changes in the fees. There's no increases or anything like that.\n\nIf you wanted to go ahead, it is all part of the service for you. Yep. Perfect. So, basically, from here, Adam, when you have a look through the document, like I said, any questions, give me a call and we can talk through it. If\n\nChannel 1: Yep.\n\nChannel 0: not, if you have a read through it and you are happy with the the recommendation from here, I will just need you to sign that email when you have a moment. That will then send it back to me, and I will let the team know that you are happy to make those couple of investment switches, and we will go ahead and and do that for you.\n\nChannel 1: No worries. Thank you.\n\nChannel 0: Yeah. That's okay. Do you\n\nChannel 1: Locked\n\nChannel 0: have\n\nChannel 1: her\n\nChannel 0: any\n\nChannel 1: in.\n\nChannel 0: questions? I know it's a little bit tricky if you can't see it, but do you\n\nChannel 1: I\n\nChannel 0: have\n\nChannel 1: can't\n\nChannel 0: any\n\nChannel 1: really\n\nChannel 0: questions\n\nChannel 1: hear\n\nChannel 0: or\n\nChannel 1: properly. Really? I can't. I gotta say things are popping out my ears. If I cut\n\nChannel 0: yeah.\n\nChannel 1: them, it turns it's it's the the phone's gonna walk. Yeah.\n\nChannel 0: Yeah. Yeah. That's\n\nChannel 1: So,\n\nChannel 0: hard.\n\nChannel 1: you know,\n\nChannel 0: Yeah.\n\nChannel 1: it's\n\nChannel 0: Well\n\nChannel 1: like a sensitive earpiece.\n\nChannel 0: yes. And sometimes, yeah, it's a bit of that touch feeling. But if you have any questions when you read through the document, please give me a call, and we can kind of talk through it. But, otherwise, I will leave it with you to have a read over it, and then\n\nChannel 1: Yep.\n\nChannel 0: we can take it from here. Okay? No worries. Thank you so much for your time, and you enjoy\n\nChannel 1: No\n\nChannel 0: the rest of your\n\nChannel 1: worries.\n\nChannel 0: treadmill.\n\nChannel 1: I will. Not funny. Oh,\n\nChannel 0: No problem.\n\nChannel 1: good. I've\n\nChannel 0: We'll\n\nChannel 1: been\n\nChannel 0: speak\n\nChannel 1: doing\n\nChannel 0: soon.\n\nChannel 1: nothing in. Oh,\n\nChannel 0: You\n\nChannel 1: whatever.\n\nChannel 0: too.\n\nChannel 1: It's less than a day.\n\nChannel 0: Yeah. You too, Adam. You too. We'll\n\nChannel 1: Alright.\n\nChannel 0: speak soon.\n\nChannel 1: Have a good one.\n\nChannel 0: You\n\nChannel 1: Bye\n\nChannel 0: too.\n\nChannel 1: bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello again?","start":0.32,"end":0.96,"sentiment":"neutral","sentiment_score":-0.02696515340358019},{"text":"Sorry about that.","start":0.96,"end":2.02,"sentiment":"neutral","sentiment_score":-0.28146927058696747}],"sentiment":"neutral","sentiment_score":-0.17966762371361256,"channel":1,"num_words":5,"start":0.32,"end":2.02},{"sentences":[{"text":"That's okay, Adam.","start":2.24,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.2236967533826828},{"text":"We're we're almost at the end for you, so I will let 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agent is discussing the customer's investment strategy with Adam. They have swapped some of Adam's investments for an option called \"ba shock\" and have also changed his investment options. The agent explains that there is no additional fee and that the service is all part of the service. The agent also mentions that the customer can call if he has any questions and that they can talk through the documents."},"intents":{"segments":[{"text":"Literally just swapping the investment.","start_word":92,"end_word":96,"intents":[{"intent":"Swap investments","confidence_score":0.18890356}]},{"text":"So what I have also done with the investments we have changed for you is in the appendix, which is one of the attachments for you, There's actually investment links. So it will give Yep. you if you want to read on them a little bit more, it's all in there for you. 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And when you have option to look at it, so on page 15, when you look at it, you will see Alright. a bit of an investment table. Now this table here shows you the investments we are swapping. So you will see your current investment, Yep. and then you will have one of the columns says buy and sell. 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Perfect.","start_word":566,"end_word":567,"sentiment":"positive","sentiment_score":0.4356519877910614},{"text":"Now the last thing I do wanna mention, Adam, is when it comes to remuneration, so if you would like to, when you have a look at these documents, if you don't have any questions and you are happy with the recommendation of just making these investment switches, there is Yep. no additional fee. So there's no additional cost or anything like that. It is all part of your ongoing advice fee, which is that 1.65 from super. So there's no changes in the fees. There's no increases or anything like that. If you wanted to go ahead, it is all part of the service for you.","start_word":568,"end_word":674,"sentiment":"neutral","sentiment_score":0.28938002369114174},{"text":"Yep. Perfect.","start_word":675,"end_word":676,"sentiment":"positive","sentiment_score":0.5907752513885498},{"text":"So, basically, from here, Adam, when you have a look through the document, like I said, any questions, give me a call and we can talk through it. If Yep.","start_word":677,"end_word":706,"sentiment":"neutral","sentiment_score":0.3305978775024414},{"text":"not, if you have a read through it and you are happy with the the recommendation from here, I will just need you to sign that email when you have a moment. 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But if you have any questions when you read through the document, please give me a call, and we can kind of talk through it. But, otherwise, I will leave it with you to have a read over it, and then Yep. we can take it from here. Okay? No worries. Thank you so much for your time, and you enjoy No the rest of your worries. treadmill. I will. Not funny. Oh, No problem. good. I've We'll been speak doing soon. nothing in. Oh, You whatever. too. It's less than a day.","start_word":780,"end_word":959,"sentiment":"neutral","sentiment_score":-0.03206261992454529},{"text":"Yeah. You too, Adam.","start_word":960,"end_word":963,"sentiment":"positive","sentiment_score":0.400695264339447},{"text":"You too. We'll Alright.","start_word":964,"end_word":967,"sentiment":"neutral","sentiment_score":0.25208041071891785},{"text":"speak soon. Have a good one. You Bye too.","start_word":968,"end_word":976,"sentiment":"positive","sentiment_score":0.4923522472381592},{"text":"bye. 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