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Good afternoon. This is Marie from Ergo tech support.\n\nChannel 1: Maureen, this is Raj here. I received a text message that it's already been commenced, which is good. Thank you for that.\n\nChannel 0: Mhmm.\n\nChannel 1: Have you done the express post?\n\nChannel 0: Actually, our accounts department are still processing the invoice. Then once you settle the payment for the delivery fee, we'll then proceed sending you the router.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: So they're gonna email me?\n\nChannel 0: Yeah. Just please do wait for their email or SMS message,\n\nChannel 1: No\n\nChannel 0: including\n\nChannel 1: problem.\n\nChannel 0: the\n\nChannel 1: Thank\n\nChannel 0: instructions\n\nChannel 1: you.\n\nChannel 0: on how to make up the payment.\n\nChannel 1: No problem. 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how to make up the payment.","start":43.54094,"end":45.32094,"sentiment":"neutral","sentiment_score":0.08251741475292615}],"sentiment":"neutral","sentiment_score":0.08251741475292615,"channel":0,"num_words":7,"start":43.54094,"end":45.32094},{"sentences":[{"text":"No problem.","start":46.40094,"end":47.04094,"sentiment":"neutral","sentiment_score":0.24823947250843048},{"text":"Thank you.","start":47.04094,"end":47.780937,"sentiment":"positive","sentiment_score":0.3831315189599991}],"sentiment":"neutral","sentiment_score":0.3156854957342148,"channel":1,"num_words":4,"start":46.40094,"end":47.780937},{"sentences":[{"text":"Okay.","start":48.100937,"end":48.600937,"sentiment":"neutral","sentiment_score":0.05667079612612724}],"sentiment":"neutral","sentiment_score":0.05667079612612724,"channel":0,"num_words":1,"start":48.100937,"end":48.600937}]},"summary":{"result":"success","short":"A representative from Ergo tech support named Marie called Maureen to discuss an order that has already been commenced. Marie informs Maureen that accounts department are still processing the invoice and once payment is made, a router will be sent. Maureen is instructed to wait for an email or SMS message from the accounts department, but no including problem."},"intents":{"segments":[{"text":"Actually, our accounts department are still processing the invoice. Then once you settle the payment for the delivery fee, we'll then proceed sending you the router. Okay. Yeah.","start_word":39,"end_word":66,"intents":[{"intent":"Invoice and settle payment","confidence_score":0.00027360863}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1725032925605774},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3854268491268158},{"text":"This is Marie from Ergo tech support. Maureen, this is Raj here.","start_word":3,"end_word":14,"sentiment":"neutral","sentiment_score":0.2528206408023834},{"text":"I received a text message that it's already been commenced, which is good. Thank you for that.","start_word":15,"end_word":31,"sentiment":"positive","sentiment_score":0.6681479811668396},{"text":"Mhmm. Have you done the express post? Actually, our accounts department are still processing the invoice. Then once you settle the payment for the delivery fee, we'll then proceed sending you the router. Okay. Yeah. So they're gonna email me? Yeah. Just please do wait for their email or SMS message, No including problem. the Thank instructions you. on how to make up the payment. No problem.","start_word":32,"end_word":98,"sentiment":"neutral","sentiment_score":0.03722786903381348},{"text":"Thank you.","start_word":99,"end_word":100,"sentiment":"positive","sentiment_score":0.3652440309524536},{"text":"Okay.","start_word":101,"end_word":101,"sentiment":"neutral","sentiment_score":0.08579646795988083}],"average":{"sentiment":"neutral","sentiment_score":0.1880664959759779}}}}