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My name is Mary, and, the call got disconnected. So I'm just calling back if in any case that you need for assistance with your account by logging in to your account. Hello, Michael. My name is Mary, and I'm calling from Airtel.\n\nI was the one who spoke with you earlier regarding with the outstanding balance in your account. Well, we understand that, you are under the impression that the payment has been settled last week. For our reference, if you could send us the payment receipt to this email address, melissa@airtel.net.au. That's melissa@Airtel.net.au. If you need to log in to your account and check on your invoices and need further assistance logging in to your account, please don't hesitate to call us, and we'll be more than happy to assist.\n\nThank you, and have a great day. 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If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.04954300448298454},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.74,"sentiment":"neutral","sentiment_score":0.02512828807812184},{"text":"Thanks.","start":21.375,"end":21.875,"sentiment":"neutral","sentiment_score":0.31860631704330444},{"text":"Please stay on the line.","start":22.175,"end":23.635,"sentiment":"neutral","sentiment_score":0.07394610047340393},{"text":"I'm sorry.","start":45.015,"end":45.655,"sentiment":"neutral","sentiment_score":-0.17366494238376617}],"sentiment":"neutral","sentiment_score":0.03170410193502903,"num_words":25,"start":0.16,"end":45.655},{"sentences":[{"text":"This person is not available.","start":45.655,"end":47.114998,"sentiment":"neutral","sentiment_score":-0.24902399778366088},{"text":"If you would like to leave an additional message, please reply after the tone.","start":47.335,"end":51.355,"sentiment":"neutral","sentiment_score":-0.12524940073490143}],"sentiment":"neutral","sentiment_score":-0.15782166311615392,"num_words":19,"start":45.655,"end":51.355}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hi, Michael. My name is Mary, and, the call got disconnected. So I'm just calling back if in any case that you need for assistance with your account by logging in to your account.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Hello, Michael. My name is Mary, and I'm calling from Airtel. I was the one who spoke with you earlier regarding with the outstanding balance in your account. Well, we understand that, you are under the impression that the payment has been settled last week. For our reference, if you could send us the payment receipt to this email address, melissa@airtel.net.au.\n\nThat's melissa@Airtel.net.au. If you need to log in to your account and check on your invoices and need further assistance logging in to your account, please don't hesitate to call us, and we'll be more than happy to assist. Thank you, and have a great day. Goodbye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.04954300448298454},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.74,"sentiment":"neutral","sentiment_score":0.02512828807812184}],"sentiment":"neutral","sentiment_score":0.026564447866643175,"channel":1,"num_words":17,"start":0.16,"end":4.74},{"sentences":[{"text":"Hi, Michael.","start":6.3999996,"end":7.2,"sentiment":"neutral","sentiment_score":0.09153163060545921},{"text":"My name is Mary, and, the call got disconnected.","start":7.2,"end":10.179999,"sentiment":"neutral","sentiment_score":0.022906203650765948},{"text":"So I'm just calling back if in any case that you need for assistance with your account by logging in to your account.","start":10.4,"end":17.315,"sentiment":"neutral","sentiment_score":0.14190785619227783}],"sentiment":"neutral","sentiment_score":0.10744411136735887,"channel":0,"num_words":34,"start":6.3999996,"end":17.315},{"sentences":[{"text":"Thanks.","start":21.375,"end":21.875,"sentiment":"neutral","sentiment_score":0.31860631704330444},{"text":"Please stay on the line.","start":22.175,"end":23.635,"sentiment":"neutral","sentiment_score":0.07394610047340393},{"text":"I'm sorry.","start":45.015,"end":45.655,"sentiment":"neutral","sentiment_score":-0.17366494238376617},{"text":"This person is not available.","start":45.655,"end":47.114998,"sentiment":"neutral","sentiment_score":-0.24902399778366088},{"text":"If you would like to leave an additional message, please reply after the tone.","start":47.335,"end":51.355,"sentiment":"neutral","sentiment_score":-0.12524940073490143}],"sentiment":"neutral","sentiment_score":-0.09842980239126417,"channel":1,"num_words":27,"start":21.375,"end":51.355},{"sentences":[{"text":"Hello, Michael.","start":53.0,"end":53.82,"sentiment":"neutral","sentiment_score":0.024348579347133636},{"text":"My name is Mary, and I'm calling from Airtel.","start":53.96,"end":56.6,"sentiment":"neutral","sentiment_score":0.03843186216221915},{"text":"I was the one who spoke with you earlier regarding with the outstanding balance in your account.","start":56.6,"end":61.579998,"sentiment":"neutral","sentiment_score":-0.032786172979018265},{"text":"Well, we understand that, you are under the impression that the payment has been settled last week.","start":61.879997,"end":68.285,"sentiment":"neutral","sentiment_score":-0.07025277285891421},{"text":"For our reference, if you could send us the payment receipt to this email address, melissa@airtel.net.au.","start":68.665,"end":79.325,"sentiment":"neutral","sentiment_score":0.09082794189453125}],"sentiment":"neutral","sentiment_score":0.00157653949544078,"channel":0,"num_words":61,"start":53.0,"end":79.325},{"sentences":[{"text":"That's melissa@Airtel.net.au.","start":79.465,"end":86.71,"sentiment":"neutral","sentiment_score":0.062021372839808464},{"text":"If you need to log in to your account and check on your invoices and need further assistance logging in to your account, please don't hesitate to call us, and we'll be more than happy to assist.","start":87.409996,"end":97.868935,"sentiment":"neutral","sentiment_score":0.23437878449220914},{"text":"Thank you, and have a great day.","start":98.008934,"end":99.44894,"sentiment":"positive","sentiment_score":0.6735192877905709},{"text":"Goodbye.","start":99.44894,"end":99.94894,"sentiment":"neutral","sentiment_score":0.18600645661354065}],"sentiment":"neutral","sentiment_score":0.2914191328306147,"channel":0,"num_words":47,"start":79.465,"end":99.94894}]},"summary":{"result":"success","short":"The customer, Michael, is calling back because an agent, Mary, disconnected during the call. Mary informs Michael that they will try to assist him with his account by sending him a payment receipt via email. She also provides an email address for Michael to use to check his invoices and offers further assistance if needed."},"intents":{"segments":[{"text":"Hi, Michael. My name is Mary, and, the call got disconnected. So I'm just calling back if in any case that you need for assistance with your account by logging in to your account. Thanks.","start_word":17,"end_word":51,"intents":[{"intent":"Log-in assistance","confidence_score":0.000014158826}]},{"text":"If you would like to leave an additional message, please reply after the tone. Hello, Michael.","start_word":64,"end_word":79,"intents":[{"intent":"Leave message","confidence_score":0.6883499}]},{"text":"For our reference, if you could send us the payment receipt to this email address, melissa@airtel.net.au.","start_word":123,"end_word":138,"intents":[{"intent":"Provide payment receipt","confidence_score":0.4239217}]},{"text":"If you need to log in to your account and check on your invoices and need further assistance logging in to your account, please don't hesitate to call us, and we'll be more than happy to assist.","start_word":141,"end_word":177,"intents":[{"intent":"Provide assistance","confidence_score":0.013150921}]},{"text":"Thank you, and have a great day. Goodbye.","start_word":178,"end_word":185,"intents":[{"intent":"End call","confidence_score":0.06617199}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hi, Michael. My name is Mary, and, the call got disconnected. So I'm just calling back if in any case that you need for assistance with your account by logging in to your account. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. Hello, Michael. My name is Mary, and I'm calling from Airtel. I was the one who spoke with you earlier regarding with the outstanding balance in your account. Well, we understand that, you are under the impression that the payment has been settled last week. For our reference, if you could send us the payment receipt to this email address, melissa@airtel.net.au. That's melissa@Airtel.net.au. If you need to log in to your account and check on your invoices and need further assistance logging in to your account, please don't hesitate to call us, and we'll be more than happy to assist.","start_word":0,"end_word":177,"sentiment":"neutral","sentiment_score":0.06194876879453659},{"text":"Thank you, and have a great day.","start_word":178,"end_word":184,"sentiment":"positive","sentiment_score":0.6790065765380859},{"text":"Goodbye.","start_word":185,"end_word":185,"sentiment":"neutral","sentiment_score":0.2327723503112793}],"average":{"sentiment":"neutral","sentiment_score":0.0878124309035967}}}}