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This is Wilson here. How are you doing? Yeah. Good. Thank you. My wife is traveling from Australia to India today, and she she already had a active Airtel SIM card, like, from India, which she was using on a a old iPhone device. But a couple of days ago, we transferred that eSIM to a new iPhone, and the transfer was successful. But what I did is I forgot to delete the old SIM on the old phone. You know, once you transfer, you have which I didn't delete, actually. But for some reason, even after transfer, the messages are coming to my old iPhone number. Alright? But my wife is already traveling, and her old phone is with me. So what I did is I just deleted the old SIM, actually, which was in my old phone. So my I I asked my wife to check the Airtel thing, but it's still showing no no service there. Is there any is there any option to fix that one? Sorry? The Indian phone number. Yes. Yes. Okay. Regarding any how to I I don't have any contact how to connect the Indian, you know, customer care. Do you have any contact number? Okay. So it's got nothing to do with Indian Airtel at all? Okay. So you don't have any contact as Okay. Yep. Yep. All good then. Thank 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there, Marinda. This is Wilson here. How are you doing? Yeah. Good.\n\nThank you. My wife is traveling from Australia to India today, and she she already had a active Airtel SIM card, like, from India, which she was using on a a old iPhone device. But a couple of days ago, we transferred that eSIM to a new iPhone, and the transfer was successful. But what I did is I forgot to delete the old SIM on the old phone. You know, once you transfer, you have which I didn't delete, actually.\n\nBut for some reason, even after transfer, the messages are coming to my old iPhone number. Alright? But my wife is already traveling, and her old phone is with me. So what I did is I just deleted the old SIM, actually, which was in my old phone. So my I I asked my wife to check the Airtel thing, but it's still showing no no service there.\n\nIs there any is there any option to fix that one? Sorry? The Indian phone number. Yes. Yes.\n\nOkay. Regarding any how to I I don't have any contact how to connect the Indian, you know, customer care. Do you have any contact number? Okay. So it's got nothing to do with Indian Airtel at all?\n\nOkay. So you don't have any contact as Okay. Yep. Yep. All good then.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hi there, Marinda.","start":6.08,"end":6.96,"sentiment":"neutral","sentiment_score":0.21610580881436667},{"text":"This is Wilson here.","start":6.96,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.15442152693867683},{"text":"How are you doing?","start":7.8399997,"end":8.66,"sentiment":"neutral","sentiment_score":0.18590305373072624},{"text":"Yeah.","start":11.599999,"end":11.84,"sentiment":"neutral","sentiment_score":0.24498608708381653},{"text":"Good.","start":11.84,"end":12.0,"sentiment":"positive","sentiment_score":0.41676509380340576}],"sentiment":"neutral","sentiment_score":0.2054897638467642,"num_words":13,"start":6.08,"end":12.0},{"sentences":[{"text":"Thank you.","start":12.0,"end":12.585,"sentiment":"positive","sentiment_score":0.39654770493507385},{"text":"My wife is traveling from Australia to India today, and she she already had a active Airtel SIM card, like, from India, which she was using on a a 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one?","start":71.225,"end":73.405,"sentiment":"neutral","sentiment_score":-0.13209810040213846},{"text":"Sorry?","start":75.24,"end":75.74,"sentiment":"neutral","sentiment_score":-0.09385080635547638},{"text":"The Indian phone number.","start":84.6,"end":85.56,"sentiment":"neutral","sentiment_score":-0.06926265731453896},{"text":"Yes.","start":85.56,"end":85.799995,"sentiment":"neutral","sentiment_score":-0.01874655857682228},{"text":"Yes.","start":85.799995,"end":86.299995,"sentiment":"neutral","sentiment_score":-0.015393227338790894}],"sentiment":"neutral","sentiment_score":-0.10322890699737602,"num_words":18,"start":71.225,"end":86.299995},{"sentences":[{"text":"Okay.","start":95.494995,"end":95.994995,"sentiment":"neutral","sentiment_score":-0.16037717461586},{"text":"Regarding any how to I I don't have any contact how to connect the Indian, you know, customer care.","start":101.8,"end":109.159996,"sentiment":"neutral","sentiment_score":-0.21029011356203178},{"text":"Do you have 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Good morning. This is Maureen from Erso tech support.\n\nChannel 1: Hi\n\nChannel 0: How\n\nChannel 1: there,\n\nChannel 0: can\n\nChannel 1: Marinda.\n\nChannel 0: I assist you\n\nChannel 1: This\n\nChannel 0: today?\n\nChannel 1: is Wilson here. How are you doing?\n\nChannel 0: Yes. I'm good. Thanks for asking. How are you?\n\nChannel 1: Yeah. Good. Thank you.\n\nChannel 0: Mhmm.\n\nChannel 1: My wife is traveling from Australia to India today, and she\n\nChannel 0: Mhmm.\n\nChannel 1: she already had a active Airtel SIM card, like, from India, which she was using on a a old iPhone device. But a couple of days ago, we transferred that eSIM to a new iPhone, and\n\nChannel 0: Mhmm.\n\nChannel 1: the transfer was successful. But what I did is I forgot to delete the old SIM on the old phone. You know, once\n\nChannel 0: Mhmm.\n\nChannel 1: you transfer, you have which I didn't delete, actually. But for some reason, even after transfer, the messages are coming to my old iPhone number. Alright? But my wife is already traveling, and her old phone is with me. So what I did is I just deleted the old SIM, actually, which was in my old phone.\n\nSo my\n\nChannel 0: Okay.\n\nChannel 1: I I asked my wife to check the Airtel thing, but it's still showing no no service there. Is there any is there any option to fix that one?\n\nChannel 0: So\n\nChannel 1: Sorry?\n\nChannel 0: it's an engine number. Right? It's an engine phone\n\nChannel 1: The Indian phone number. Yes. Yes.\n\nChannel 0: number. Okay. Thank you for telling me that. But since we are Airtel Australia, we only service Australian phone numbers.\n\nChannel 1: Okay.\n\nChannel 0: Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.\n\nChannel 1: Regarding any how to I I don't have any contact how to connect the Indian, you know, customer care. Do you have any contact number?\n\nChannel 0: Yeah. Actually, we we do not have their customer support number also as we're not connected to them. We are the a different company.\n\nChannel 1: Okay. So it's got nothing to do with Indian Airtel at all?\n\nChannel 0: Yeah. That's\n\nChannel 1: Okay.\n\nChannel 0: correct.\n\nChannel 1: So you don't have any contact\n\nChannel 0: Mhmm.\n\nChannel 1: as\n\nChannel 0: No. This is solely Australia only. Airtel\n\nChannel 1: Okay.\n\nChannel 0: Australia.\n\nChannel 1: Yep. Yep. All good then. Thank you.\n\nChannel 0: Mhmm. Okay. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.24,"sentiment":"neutral","sentiment_score":0.07035055011510849},{"text":"Good morning.","start":2.24,"end":2.96,"sentiment":"neutral","sentiment_score":0.23442169278860092},{"text":"This is Maureen from Erso tech 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you don't have any contact","start":126.055,"end":127.335,"sentiment":"neutral","sentiment_score":-0.0955328457057476}],"sentiment":"neutral","sentiment_score":-0.0955328457057476,"channel":1,"num_words":6,"start":126.055,"end":127.335},{"sentences":[{"text":"Mhmm.","start":127.215,"end":127.715,"sentiment":"neutral","sentiment_score":-0.09467528760433196}],"sentiment":"neutral","sentiment_score":-0.09467528760433196,"channel":0,"num_words":1,"start":127.215,"end":127.715},{"sentences":[{"text":"as","start":127.335,"end":127.65,"sentiment":"neutral","sentiment_score":-0.07656627893447876}],"sentiment":"neutral","sentiment_score":-0.07656627893447876,"channel":1,"num_words":1,"start":127.335,"end":127.65},{"sentences":[{"text":"No.","start":128.895,"end":129.215,"sentiment":"neutral","sentiment_score":-0.11275263130664824},{"text":"This is solely Australia only.","start":129.215,"end":132.355,"sentiment":"neutral","sentiment_score":-0.1113675907254219},{"text":"Airtel","start":132.495,"end":132.995,"sentiment":"neutral","sentiment_score":-0.031910330057144165}],"sentiment":"neutral","sentiment_score":-0.1002144164272717,"channel":0,"num_words":7,"start":128.895,"end":132.995},{"sentences":[{"text":"Okay.","start":132.61,"end":133.11,"sentiment":"neutral","sentiment_score":-0.02179764211177826}],"sentiment":"neutral","sentiment_score":-0.02179764211177826,"channel":1,"num_words":1,"start":132.61,"end":133.11},{"sentences":[{"text":"Australia.","start":133.055,"end":133.555,"sentiment":"neutral","sentiment_score":-0.015753310173749924}],"sentiment":"neutral","sentiment_score":-0.015753310173749924,"channel":0,"num_words":1,"start":133.055,"end":133.555},{"sentences":[{"text":"Yep.","start":133.73,"end":133.97,"sentiment":"neutral","sentiment_score":0.014626700431108476},{"text":"Yep.","start":133.97,"end":134.29001,"sentiment":"neutral","sentiment_score":0.03757646307349205},{"text":"All good then.","start":134.29001,"end":134.85,"sentiment":"neutral","sentiment_score":0.16820327937602997},{"text":"Thank you.","start":134.85,"end":135.59,"sentiment":"neutral","sentiment_score":0.20675207674503326}],"sentiment":"neutral","sentiment_score":0.13861673644610814,"channel":1,"num_words":7,"start":133.73,"end":135.59},{"sentences":[{"text":"Mhmm.","start":135.12288,"end":135.62288,"sentiment":"neutral","sentiment_score":0.06959432363510132},{"text":"Okay.","start":136.08289,"end":136.48288,"sentiment":"neutral","sentiment_score":0.1142141968011856},{"text":"You're welcome.","start":136.48288,"end":137.14288,"sentiment":"neutral","sentiment_score":0.2769115939736366},{"text":"Bye.","start":137.60287,"end":137.84288,"sentiment":"neutral","sentiment_score":0.2660040259361267},{"text":"Have a great day.","start":137.84288,"end":138.52794,"sentiment":"positive","sentiment_score":0.388343445956707}],"sentiment":"neutral","sentiment_score":0.2841121686829461,"channel":0,"num_words":9,"start":135.12288,"end":138.52794}]},"summary":{"result":"success","short":"A customer service representative from Erso tech support, Wilson, calls to assist Marinda, who is traveling to India and had an old iPhone device that was transferred to a new one. Wilson explains that after transferring the old SIM on the old phone, the messages are still coming to the old phone number. He also tells Marinda that Erso only service Australian phone numbers and cannot fix the issue for her."},"intents":{"segments":[{"text":"I I asked my wife to check the Airtel thing, but it's still showing no no service there. Is there any is there any option to fix that one? So Sorry?","start_word":174,"end_word":204,"intents":[{"intent":"Fix airtel and phone number issue","confidence_score":0.0000024352244}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Erso tech support. How Hi can there, I Marinda. assist you today? This is Wilson here. How are you doing? Yes.","start_word":0,"end_word":27,"sentiment":"neutral","sentiment_score":0.19870461523532867},{"text":"I'm good. Thanks for asking.","start_word":28,"end_word":32,"sentiment":"positive","sentiment_score":0.5309585928916931},{"text":"How are you? Yeah.","start_word":33,"end_word":36,"sentiment":"neutral","sentiment_score":0.28350961208343506},{"text":"Good. Thank you.","start_word":37,"end_word":39,"sentiment":"positive","sentiment_score":0.39730188250541687},{"text":"Mhmm. My wife is traveling from Australia to India today, and she Mhmm. she already had a active Airtel SIM card, like, from India, which she was using on a a old iPhone device. But a couple of days ago, we transferred that eSIM to a new iPhone, and Mhmm. the transfer was successful. But what I did is I forgot to delete the old SIM on the old phone. You know, once Mhmm. you transfer, you have which I didn't delete, actually. But for some reason, even after transfer, the messages are coming to my old iPhone number. Alright? But my wife is already traveling, and her old phone is with me. So what I did is I just deleted the old SIM, actually, which was in my old phone. So my Okay. I I asked my wife to check the Airtel thing, but it's still showing no no service there. Is there any is there any option to fix that one? So Sorry? it's an engine number. Right? It's an engine phone The Indian phone number. Yes. Yes. number. Okay. Thank you for telling me that. But since we are Airtel Australia, we only service Australian phone numbers. Okay.","start_word":40,"end_word":240,"sentiment":"neutral","sentiment_score":-0.09326758235692978},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start_word":241,"end_word":258,"sentiment":"negative","sentiment_score":-0.39317357540130615},{"text":"Regarding any how to I I don't have any contact how to connect the Indian, you know, customer care. Do you have any contact number? Yeah. Actually, we we do not have their customer support number also as we're not connected to them. We are the a different company. Okay. So it's got nothing to do with Indian Airtel at all? Yeah. That's Okay. correct. So you don't have any contact Mhmm. as No. This is solely Australia only. Airtel Okay. Australia. Yep. Yep. All good then. Thank you. Mhmm. Okay. You're welcome. Bye.","start_word":259,"end_word":352,"sentiment":"neutral","sentiment_score":-0.09186575561761856},{"text":"Have a great day.","start_word":353,"end_word":356,"sentiment":"positive","sentiment_score":0.4177512526512146}],"average":{"sentiment":"neutral","sentiment_score":-0.05469480962207802}}}}