{"metadata":{"transaction_key":"deprecated","request_id":"01a08468-07f1-78b1-9004-b8fa426070ab","sha256":"4db0a3ce374e6f1be0969b1fbd78bfd0dffeae6506852b11a351221f6b2bc7d3","created":"2026-09-09T04:23:28.081Z","duration":799.34393,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1752,"output_tokens":105},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1883,"output_tokens":1887},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1883,"output_tokens":185}},"results":{"channels":[{"alternatives":[{"transcript":"Hello, Raja. My name is Mary, and I'm calling from Airtel regarding your account. Hello? Hello, Raja? Yes. Hi. My name is Mary from Airtel. I'm just calling you regarding your account. I actually received a call from your sister. Her name is Rosemary. Yes. So I yes. I I just called to confirm regarding your account. So she called earlier, and I call mhmm. Okay. Because if I may ask when do you plan to move out because Rosemary is asking if I mean I mean, trying to apply for a plan as well. However, since your account here is still active, we won't be able to provide her a service for the meantime until your account is active. Since the service is yet to dis to be disconnected October 4, You will still be billed for October first to fourth. And before we completely disconnect your account, you will have to pay for the invoice from October 1 to October 4 so that we can proceed with her application on the same address. Sorry? We will process a new one. Would you rather have your Internet service disconnected and have pay for October one to fourth so that we can proceed assisting Rosemary? Because since your thirty day thirty day notice is from yeah. Yes. September 4. That's why the thirty day notice is up until October four. The thirty day yeah. The thirty days notice starts when I mean, the day that you normally call and the '30 days. No. It's not. Because we'll start September 4 from September four. I'm sorry, Reija. Yes. October four. Yes. I'm sorry. The thirty day notice will it's our process and the I mean, the disconnect notice is mandatory. So we will need to end the service or, I mean, we you will still be billed up until October 4. Since here's the thing. Just give me one second. Hold on. Let me check and try. Let me check. Hold on. I have let me see here. It's more or less $9. Yeah. So would you wanna pay for the bill for October one to four so that your sister can start her new plan, or she can still use I don't have specific amount yet, but more or less $9, and it's only four days. Mhmm. Well, we normally discuss it with on the day that you requested for cancellation or disconnection, was it discussed during the day of this the disconnection? No. I mean I mean, for the payment or invoice from October one to four, was it discussed to you on the day that you called to request a disconnection? Because yes. Right now, I don't have a specific amount since it's going we will have to create an invoice for October first to four. So if you want to continue and, I mean, if you wanna continue the service until October I mean, October 4 so that your sister can still use the Internet, we can also do that as well. Which one? To not disconnect the service? Sure. I'll yes. I'll we will go ahead and communicate with the Rosemary. Thank you so much. Once you receive an invoice so the invoice usually sent on the first day of the month. To avoid late fees, we would advise to pay for the service so that we can go ahead and assist Rosemary creating her new plan with the same address. Yes. As long as your account is active on our end until October, they will have they will have the Internet until fourth. October 4. So that would be the last day of of your Internet. Well, since this is going to be a new process, if she has a router So you wanna pay in advance for October one to four and have it disconnected between one to four? Sure. But for us to create a new plan for her, this account should be disconnected within the part, and the payment will be made either earlier or within one to four. Are you fine with that? Sorry? So it's gonna happen. Okay? So your Internet is still active until four. So if you want to exhaust and use your Internet until October 4, your sister can still use the Internet until four. However, once disconnected, he won't have an access to the Internet. So that is when our we will create a new plan for her with the same address. And if he has no or if she has no router, if she purchased a plan, depending on the serve on the network, there is a promo like a free router. But if she has an Internet I mean, the router will be delivered maximum three to five days for standard post age. And if she has a router, right away, we can connect Rosemary to the Internet within the day. Sure. Sure. Sure. Sure. I so to sum up so to sum sorry. Go ahead. No. Sorry. Go ahead. I'm sorry. Thank you so much. So, again, on the October 1, you'll be receiving your invoice covering the one to '4 yes. So, again, I I'm not providing the specific amount for $9, but rest assured that you will only be billed for 1 to 4, Rancho. Okay? Alright. I will also communicate with Rosemary so that she is also informed. Okay? Thank you so much. Have a great day. 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Raja. My name is Mary, and I'm calling from Airtel regarding your account. Hello? Hello, Raja? Yes.\n\nHi. My name is Mary from Airtel. I'm just calling you regarding your account. I actually received a call from your sister. Her name is Rosemary.\n\nYes. So I yes. I I just called to confirm regarding your account. So she called earlier, and I call mhmm. Okay.\n\nBecause if I may ask when do you plan to move out because Rosemary is asking if I mean I mean, trying to apply for a plan as well. However, since your account here is still active, we won't be able to provide her a service for the meantime until your account is active. Since the service is yet to dis to be disconnected October 4, You will still be billed for October first to fourth. And before we completely disconnect your account, you will have to pay for the invoice from October 1 to October 4 so that we can proceed with her application on the same address. Sorry?\n\nWe will process a new one. Would you rather have your Internet service disconnected and have pay for October one to fourth so that we can proceed assisting Rosemary? Because since your thirty day thirty day notice is from yeah. Yes. September 4.\n\nThat's why the thirty day notice is up until October four. The thirty day yeah. The thirty days notice starts when I mean, the day that you normally call and the '30 days. No. It's not.\n\nBecause we'll start September 4 from September four. I'm sorry, Reija. Yes. October four. Yes.\n\nI'm sorry. The thirty day notice will it's our process and the I mean, the disconnect notice is mandatory. So we will need to end the service or, I mean, we you will still be billed up until October 4. Since here's the thing. Just give me one second.\n\nHold on. Let me check and try. Let me check. Hold on. I have let me see here.\n\nIt's more or less $9. Yeah. So would you wanna pay for the bill for October one to four so that your sister can start her new plan, or she can still use I don't have specific amount yet, but more or less $9, and it's only four days. Mhmm. Well, we normally discuss it with on the day that you requested for cancellation or disconnection, was it discussed during the day of this the disconnection?\n\nNo. I mean I mean, for the payment or invoice from October one to four, was it discussed to you on the day that you called to request a disconnection? Because yes. Right now, I don't have a specific amount since it's going we will have to create an invoice for October first to four. So if you want to continue and, I mean, if you wanna continue the service until October I mean, October 4 so that your sister can still use the Internet, we can also do that as well.\n\nWhich one? To not disconnect the service? Sure. I'll yes. I'll we will go ahead and communicate with the Rosemary.\n\nThank you so much. Once you receive an invoice so the invoice usually sent on the first day of the month. To avoid late fees, we would advise to pay for the service so that we can go ahead and assist Rosemary creating her new plan with the same address. Yes. As long as your account is active on our end until October, they will have they will have the Internet until fourth.\n\nOctober 4. So that would be the last day of of your Internet. Well, since this is going to be a new process, if she has a router So you wanna pay in advance for October one to four and have it disconnected between one to four? Sure. But for us to create a new plan for her, this account should be disconnected within the part, and the payment will be made either earlier or within one to four.\n\nAre you fine with that? Sorry? So it's gonna happen. Okay? So your Internet is still active until four.\n\nSo if you want to exhaust and use your Internet until October 4, your sister can still use the Internet until four. However, once disconnected, he won't have an access to the Internet. So that is when our we will create a new plan for her with the same address. And if he has no or if she has no router, if she purchased a plan, depending on the serve on the network, there is a promo like a free router. But if she has an Internet I mean, the router will be delivered maximum three to five days for standard post age.\n\nAnd if she has a router, right away, we can connect Rosemary to the Internet within the day. Sure. Sure. Sure. Sure.\n\nI so to sum up so to sum sorry. Go ahead. No. Sorry. Go ahead.\n\nI'm sorry. Thank you so much. So, again, on the October 1, you'll be receiving your invoice covering the one to '4 yes. So, again, I I'm not providing the specific amount for $9, but rest assured that you will only be billed for 1 to 4, Rancho. Okay?\n\nAlright. I will also communicate with Rosemary so that she is also informed. Okay? Thank you so much. Have a great day.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hello, Raja.","start":7.6,"end":8.48,"sentiment":"neutral","sentiment_score":0.06540428474545479},{"text":"My name is Mary, and I'm calling from Airtel regarding your account.","start":8.48,"end":12.5,"sentiment":"neutral","sentiment_score":0.060970272247989975},{"text":"Hello?","start":15.745001,"end":16.065,"sentiment":"neutral","sentiment_score":0.01809057220816612},{"text":"Hello, Raja?","start":16.065,"end":16.965,"sentiment":"neutral","sentiment_score":0.021714558824896812},{"text":"Yes.","start":19.025002,"end":19.425,"sentiment":"neutral","sentiment_score":0.06778088957071304}],"sentiment":"neutral","sentiment_score":0.05509735643863678,"num_words":18,"start":7.6,"end":19.425},{"sentences":[{"text":"Hi.","start":19.425,"end":19.665,"sentiment":"neutral","sentiment_score":0.06994253396987915},{"text":"My name is Mary from 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Rosemary?","start":138.625,"end":150.62,"sentiment":"neutral","sentiment_score":0.06324201984250027},{"text":"Because since your thirty day thirty day notice is from yeah.","start":157.79999,"end":168.405,"sentiment":"neutral","sentiment_score":-0.31352088261734357},{"text":"Yes.","start":173.56999,"end":174.06999,"sentiment":"neutral","sentiment_score":-0.023361291736364365},{"text":"September 4.","start":174.13,"end":175.19,"sentiment":"neutral","sentiment_score":-0.042377742007374763}],"sentiment":"neutral","sentiment_score":-0.06527553186860195,"num_words":43,"start":132.14499,"end":175.19},{"sentences":[{"text":"That's why the thirty day notice is up until October four.","start":175.33,"end":180.06999,"sentiment":"neutral","sentiment_score":-0.14346026866273445},{"text":"The thirty day yeah.","start":190.175,"end":191.375,"sentiment":"neutral","sentiment_score":-0.014992568176239729},{"text":"The thirty days notice starts when I mean, the day that you normally call and the '30 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four.","start":245.465,"end":246.685,"sentiment":"neutral","sentiment_score":-0.0077269421890378},{"text":"Yes.","start":247.065,"end":247.565,"sentiment":"neutral","sentiment_score":0.0217132605612278}],"sentiment":"neutral","sentiment_score":-0.0662242775162061,"num_words":15,"start":207.90999,"end":247.565},{"sentences":[{"text":"I'm sorry.","start":255.705,"end":256.605,"sentiment":"neutral","sentiment_score":-0.15008839964866638},{"text":"The thirty day notice will it's our process and the I mean, the disconnect notice is mandatory.","start":257.09998,"end":267.84,"sentiment":"neutral","sentiment_score":-0.14422121600193136},{"text":"So we will need to end the service or, I mean, we you will still be billed up until October 4.","start":268.78,"end":275.365,"sentiment":"neutral","sentiment_score":-0.12555826952060065},{"text":"Since here's the thing.","start":279.10498,"end":280.645,"sentiment":"neutral","sentiment_score":-0.16323618963360786},{"text":"Just give me one second.","start":285.77,"end":286.81,"sentiment":"neutral","sentiment_score":-0.06729980036616326}],"sentiment":"neutral","sentiment_score":-0.1301654059515924,"num_words":49,"start":255.705,"end":286.81},{"sentences":[{"text":"Hold on.","start":286.81,"end":287.21,"sentiment":"neutral","sentiment_score":-0.03537379577755928},{"text":"Let me check and try.","start":287.21,"end":289.07,"sentiment":"neutral","sentiment_score":-0.029637238755822182},{"text":"Let me check.","start":318.21,"end":318.93,"sentiment":"neutral","sentiment_score":-0.018520270163814228},{"text":"Hold on.","start":318.93,"end":319.75,"sentiment":"neutral","sentiment_score":-0.017126601189374924},{"text":"I have let me see here.","start":385.95502,"end":399.97998,"sentiment":"neutral","sentiment_score":-0.023811982323726017}],"sentiment":"neutral","sentiment_score":-0.025089982897043228,"num_words":18,"start":286.81,"end":399.97998},{"sentences":[{"text":"It's more or less $9.","start":443.58502,"end":446.63998,"sentiment":"neutral","sentiment_score":-0.04204115644097328},{"text":"Yeah.","start":450.3,"end":450.8,"sentiment":"neutral","sentiment_score":0.059442028403282166},{"text":"So would you wanna pay for the bill for October one to four so that your sister can start her new plan, or she can still use I don't have specific amount yet, but more or less $9, and it's only four days.","start":450.86,"end":477.23,"sentiment":"neutral","sentiment_score":-0.013598009055956851},{"text":"Mhmm.","start":484.81003,"end":485.31003,"sentiment":"neutral","sentiment_score":-0.09843802452087402},{"text":"Well, we normally discuss it with on the day that you requested for cancellation or disconnection, was it discussed during the day of this the disconnection?","start":494.745,"end":504.3,"sentiment":"neutral","sentiment_score":-0.051103900329997905}],"sentiment":"neutral","sentiment_score":-0.02845549442511248,"num_words":76,"start":443.58502,"end":504.3},{"sentences":[{"text":"No.","start":511.88,"end":512.2,"sentiment":"neutral","sentiment_score":-0.09834381937980652},{"text":"I mean I mean, for the payment or invoice from October one to four, was it discussed to you on the day that you called to request a disconnection?","start":512.2,"end":520.995,"sentiment":"neutral","sentiment_score":-0.06728287079724772},{"text":"Because yes.","start":522.25494,"end":523.315,"sentiment":"neutral","sentiment_score":-0.04102230630815029},{"text":"Right now, I don't have a specific amount since it's going we will have to create an invoice for October first to four.","start":523.935,"end":532.32,"sentiment":"neutral","sentiment_score":-0.10088061913847923},{"text":"So if you want to continue and, I mean, if you wanna continue the service until October I mean, October 4 so that your sister can still use the Internet, we can also do that as well.","start":532.62,"end":549.755,"sentiment":"neutral","sentiment_score":-0.0007588585989700781}],"sentiment":"neutral","sentiment_score":-0.04869482275503485,"num_words":92,"start":511.88,"end":549.755},{"sentences":[{"text":"Which one?","start":549.755,"end":550.575,"sentiment":"neutral","sentiment_score":0.0029555668588727713},{"text":"To not disconnect the service?","start":551.43506,"end":554.015,"sentiment":"neutral","sentiment_score":-0.02053155191242695},{"text":"Sure.","start":559.81,"end":560.31,"sentiment":"neutral","sentiment_score":0.05545905977487564},{"text":"I'll yes.","start":561.09,"end":567.35004,"sentiment":"neutral","sentiment_score":0.06120631657540798},{"text":"I'll we will go ahead and communicate with the Rosemary.","start":567.41003,"end":570.39,"sentiment":"neutral","sentiment_score":0.09518897421658039}],"sentiment":"neutral","sentiment_score":0.051650740462355314,"num_words":20,"start":549.755,"end":570.39},{"sentences":[{"text":"Thank you so much.","start":573.875,"end":574.915,"sentiment":"positive","sentiment_score":0.4133135750889778},{"text":"Once you receive an invoice so the invoice usually sent on the first day of the month.","start":574.915,"end":580.295,"sentiment":"neutral","sentiment_score":0.10795078251291723},{"text":"To avoid late fees, we would advise to pay for the service so that we can go ahead and assist Rosemary creating her new plan with the same address.","start":582.195,"end":592.79,"sentiment":"neutral","sentiment_score":0.1337129289990869},{"text":"Yes.","start":601.22504,"end":601.385,"sentiment":"neutral","sentiment_score":0.07041892409324646},{"text":"As long as your account is active on our end until October, they will have they will have the Internet until fourth.","start":601.385,"end":613.16504,"sentiment":"neutral","sentiment_score":0.06576932365582748}],"sentiment":"neutral","sentiment_score":0.1216909121721983,"num_words":73,"start":573.875,"end":613.16504},{"sentences":[{"text":"October 4.","start":618.76996,"end":620.07,"sentiment":"neutral","sentiment_score":0.002410024404525757},{"text":"So that would be the last day of of your Internet.","start":620.37,"end":624.87,"sentiment":"neutral","sentiment_score":0.015536949715831062},{"text":"Well, since this is going to be a new process, if she has a router So you wanna pay in advance for October one to four and have it disconnected between one to four?","start":631.055,"end":654.01,"sentiment":"neutral","sentiment_score":0.03734398677068598},{"text":"Sure.","start":662.365,"end":662.845,"sentiment":"neutral","sentiment_score":0.07768313586711884},{"text":"But for us to create a new plan for her, this account should be disconnected within the part, and the payment will be made either earlier or within one to four.","start":662.845,"end":672.81,"sentiment":"neutral","sentiment_score":0.031036667706024264}],"sentiment":"neutral","sentiment_score":0.031458757982789715,"num_words":79,"start":618.76996,"end":672.81},{"sentences":[{"text":"Are you fine with that?","start":673.37,"end":674.59,"sentiment":"neutral","sentiment_score":0.1096007764339447},{"text":"Sorry?","start":682.49,"end":682.99,"sentiment":"neutral","sentiment_score":-0.03802112489938736},{"text":"So it's gonna happen.","start":688.455,"end":689.65497,"sentiment":"neutral","sentiment_score":-0.033506523817777634},{"text":"Okay?","start":689.65497,"end":690.15497,"sentiment":"neutral","sentiment_score":0.0014969827607274055},{"text":"So your Internet is still active until four.","start":690.455,"end":694.315,"sentiment":"neutral","sentiment_score":0.014665721217170358}],"sentiment":"neutral","sentiment_score":0.026041021815648203,"num_words":19,"start":673.37,"end":694.315},{"sentences":[{"text":"So if you want to exhaust and use your Internet until October 4, your sister can still use the Internet until four.","start":694.775,"end":704.72003,"sentiment":"neutral","sentiment_score":0.01696094989099286},{"text":"However, once disconnected, he won't have an access to the Internet.","start":704.94,"end":708.88,"sentiment":"neutral","sentiment_score":-0.04554429751905528},{"text":"So that is when our we will create a new plan for her with the same address.","start":709.42004,"end":715.985,"sentiment":"neutral","sentiment_score":0.05555504845345721},{"text":"And if he has no or if she has no router, if she purchased a plan, depending on the serve on the network, there is a promo like a free router.","start":716.125,"end":730.24,"sentiment":"neutral","sentiment_score":0.022533756049890673},{"text":"But if she has an Internet I mean, the router will be delivered maximum three to five days for standard post age.","start":731.02,"end":738.86005,"sentiment":"neutral","sentiment_score":0.014441045847806063}],"sentiment":"neutral","sentiment_score":0.017794552376692734,"num_words":103,"start":694.775,"end":738.86005},{"sentences":[{"text":"And if she has a router, right away, we can connect Rosemary to the Internet within the day.","start":738.86005,"end":745.845,"sentiment":"neutral","sentiment_score":0.06837918857733409},{"text":"Sure.","start":750.065,"end":750.385,"sentiment":"neutral","sentiment_score":0.2673428952693939},{"text":"Sure.","start":750.385,"end":750.885,"sentiment":"neutral","sentiment_score":0.22630733251571655},{"text":"Sure.","start":752.865,"end":753.185,"sentiment":"neutral","sentiment_score":0.08790706098079681},{"text":"Sure.","start":753.185,"end":753.345,"sentiment":"neutral","sentiment_score":0.05157230794429779}],"sentiment":"neutral","sentiment_score":0.08472522686828267,"num_words":22,"start":738.86005,"end":753.345},{"sentences":[{"text":"I so to sum up so to sum sorry.","start":753.345,"end":760.17,"sentiment":"neutral","sentiment_score":-0.0065363879936436815},{"text":"Go ahead.","start":760.17,"end":760.81,"sentiment":"neutral","sentiment_score":-0.0084884287789464},{"text":"No.","start":760.81,"end":761.13,"sentiment":"neutral","sentiment_score":-0.04809720069169998},{"text":"Sorry.","start":761.13,"end":761.37,"sentiment":"neutral","sentiment_score":-0.047338686883449554},{"text":"Go ahead.","start":761.37,"end":761.76996,"sentiment":"neutral","sentiment_score":-0.019884414970874786}],"sentiment":"neutral","sentiment_score":-0.01406727113450567,"num_words":15,"start":753.345,"end":761.76996},{"sentences":[{"text":"I'm sorry.","start":761.76996,"end":762.51,"sentiment":"neutral","sentiment_score":-0.04558422602713108},{"text":"Thank you so much.","start":766.775,"end":767.655,"sentiment":"neutral","sentiment_score":0.30639784038066864},{"text":"So, again, on the October 1, you'll be receiving your invoice covering the one to '4 yes.","start":767.655,"end":775.41504,"sentiment":"neutral","sentiment_score":0.05771927404053071},{"text":"So, again, I I'm not providing the specific amount for $9, but rest assured that you will only be billed for 1 to 4, Rancho.","start":775.41504,"end":785.06,"sentiment":"neutral","sentiment_score":-0.004698691666126251},{"text":"Okay?","start":785.06,"end":785.56,"sentiment":"neutral","sentiment_score":0.07340237498283386}],"sentiment":"neutral","sentiment_score":0.04227725819361453,"num_words":49,"start":761.76996,"end":785.56},{"sentences":[{"text":"Alright.","start":786.26,"end":786.76,"sentiment":"neutral","sentiment_score":0.28932321071624756},{"text":"I will also communicate with Rosemary so that she is also informed.","start":786.98,"end":792.6,"sentiment":"neutral","sentiment_score":0.3061099350452423},{"text":"Okay?","start":792.78894,"end":793.28894,"sentiment":"neutral","sentiment_score":0.16415712237358093},{"text":"Thank you so much.","start":795.34894,"end":796.1489,"sentiment":"positive","sentiment_score":0.4752793684601784},{"text":"Have a great day.","start":796.1489,"end":797.2089,"sentiment":"positive","sentiment_score":0.7133304923772812}],"sentiment":"positive","sentiment_score":0.4036926816810261,"num_words":22,"start":786.26,"end":797.2089},{"sentences":[{"text":"Bye bye.","start":797.42896,"end":798.16895,"sentiment":"positive","sentiment_score":0.5609829127788544}],"sentiment":"positive","sentiment_score":0.5609829127788544,"num_words":2,"start":797.42896,"end":798.16895}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hello? And I actually I I will cancel the account on my name because I'm moving out. Yeah. He wants to stay, so he wants to take a new connection. Okay. Can you cancel from first from 3034 September 30 and you can take the connection from first? Is that okay? If you disconnect, will you will you will you get the Internet? If you disconnect, will my sister get the Internet? Okay. Sure then. No worries. He will pay the bill. Why should I pay the bill again in the four days? I already give a thirty day notice. I called you on what can you I called you on September 1. Yeah. 3030 thirty days September means to count from September 1 to September 30 is not a thirty year thirty day notice. Yeah. Yeah. I called it on I called you guys on September 1, and I'm asking to cancel on September 30. Is it not a thirty day notice period? Okay. Okay. Then bill me for a one day extra. Not more than one day an extra. Just bill me an I just want to bill actually, my fault, this is one day. You don't charge me for extra three days, please. Yeah. Actually, I called on September 1. Right? Yeah. And you said the thirty day notice period and the thirty day notice period is from September 1 to October 1. Yeah. Can you tell me the October 1 bill, not the two, three, four? Is that okay? Can I know how much extra can I know how much extra charge will I be, like, Yeah? Then that's fine. That's fine. Yeah. Yeah. One fifty. It's $9 only. Right? Yeah. It's I don't want to pay more than that. It's $9. I'm happy. But more than that, I'm not that happy. Is that okay? October 4. October 4. Okay. Yeah. Can you do that one, please? Can you do that? To October yeah. Don't disconnect and let the service be running. And from fourth and from October 4, can she get a new connection? Is that okay? Yeah. Yeah. Sure. Thank you so much. Okay. Sure. I think you might get the Internet. Right? From first till Yeah. When is when can you take the new connection? From? October 5? Okay. So you'll get the connect from from first itself. Yeah. One second. Just build the from first to fourth on me, and you can view the connection from first to on her. Is that okay? Yeah. Yeah. Let's not get the connection from first. Is that okay? Okay. Then disconnect it. That's alright. From one to four, it will be disconnected. There there will not be four days of Internet? Okay. So I got that. Thank you so much. Thank you so much. It just just disconnect disconnect the Internet. Sorry? This disconnected on October 4. Thank you so much for that. Yeah. Yeah. From first to fourth. Yeah. One to four. Yeah. It's no worries. Thank you so much. But thank Yeah. Sure. Thank you. Thank you. Bye. Thank you. 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If you record your name and reason for calling, I'll see if this person is available. Hello? And I actually I I will cancel the account on my name because I'm moving out. Yeah.\n\nHe wants to stay, so he wants to take a new connection. Okay. Can you cancel from first from 3034 September 30 and you can take the connection from first? Is that okay? If you disconnect, will you will you will you get the Internet?\n\nIf you disconnect, will my sister get the Internet? Okay. Sure then. No worries. He will pay the bill.\n\nWhy should I pay the bill again in the four days? I already give a thirty day notice. I called you on what can you I called you on September 1. Yeah. 3030 thirty days September means to count from September 1 to September 30 is not a thirty year thirty day notice.\n\nYeah. Yeah. I called it on I called you guys on September 1, and I'm asking to cancel on September 30. Is it not a thirty day notice period? Okay.\n\nOkay. Then bill me for a one day extra. Not more than one day an extra. Just bill me an I just want to bill actually, my fault, this is one day. You don't charge me for extra three days, please.\n\nYeah. Actually, I called on September 1. Right? Yeah. And you said the thirty day notice period and the thirty day notice period is from September 1 to October 1.\n\nYeah. Can you tell me the October 1 bill, not the two, three, four? Is that okay? Can I know how much extra can I know how much extra charge will I be, like, Yeah? Then that's fine.\n\nThat's fine. Yeah. Yeah. One fifty. It's $9 only.\n\nRight? Yeah. It's I don't want to pay more than that. It's $9. I'm happy.\n\nBut more than that, I'm not that happy. Is that okay? October 4. October 4. Okay.\n\nYeah. Can you do that one, please? Can you do that? To October yeah. Don't disconnect and let the service be running.\n\nAnd from fourth and from October 4, can she get a new connection? Is that okay? Yeah. Yeah. Sure.\n\nThank you so much. Okay. Sure. I think you might get the Internet. Right?\n\nFrom first till Yeah. When is when can you take the new connection? From? October 5? Okay.\n\nSo you'll get the connect from from first itself. Yeah. One second. Just build the from first to fourth on me, and you can view the connection from first to on her. Is that okay?\n\nYeah. Yeah. Let's not get the connection from first. Is that okay? Okay.\n\nThen disconnect it. That's alright. From one to four, it will be disconnected. There there will not be four days of Internet? Okay.\n\nSo I got that. Thank you so much. Thank you so much. It just just disconnect disconnect the Internet. Sorry?\n\nThis disconnected on October 4. Thank you so much for that. Yeah. Yeah. From first to fourth.\n\nYeah. One to four. Yeah. It's no worries. Thank you so much.\n\nBut thank Yeah. Sure. Thank you. Thank you. Bye.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":1.04,"sentiment":"neutral","sentiment_score":0.0538298562169075},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":1.04,"end":5.38,"sentiment":"neutral","sentiment_score":0.02591786626726389},{"text":"Hello?","start":14.485,"end":14.985,"sentiment":"neutral","sentiment_score":0.02622671239078045},{"text":"And I actually I I will cancel the account on my name because I'm moving out.","start":41.524998,"end":46.665,"sentiment":"neutral","sentiment_score":-0.2680903784930706},{"text":"Yeah.","start":48.085,"end":48.485,"sentiment":"neutral","sentiment_score":-0.12076398730278017}],"sentiment":"neutral","sentiment_score":-0.11187050326594285,"num_words":35,"start":0.56,"end":48.485},{"sentences":[{"text":"He wants to stay, so he wants to take a new 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Internet?","start":126.725,"end":130.105,"sentiment":"neutral","sentiment_score":-0.13383575114938948},{"text":"Okay.","start":134.885,"end":135.385,"sentiment":"neutral","sentiment_score":0.03577704727649689},{"text":"Sure then.","start":135.44499,"end":136.08499,"sentiment":"neutral","sentiment_score":0.08262351527810097},{"text":"No worries.","start":136.08499,"end":136.745,"sentiment":"neutral","sentiment_score":0.09755697473883629},{"text":"He will pay the bill.","start":153.2,"end":154.23999,"sentiment":"neutral","sentiment_score":-0.10742482990026474}],"sentiment":"neutral","sentiment_score":-0.07081620434397146,"num_words":19,"start":126.725,"end":154.23999},{"sentences":[{"text":"Why should I pay the bill again in the four days?","start":154.23999,"end":156.66,"sentiment":"negative","sentiment_score":-0.4973582842133262},{"text":"I already give a thirty day notice.","start":165.065,"end":166.765,"sentiment":"neutral","sentiment_score":-0.3059751433985574},{"text":"I called you on what can you I called you on September 1.","start":166.985,"end":172.76501,"sentiment":"neutral","sentiment_score":-0.11982971085951878},{"text":"Yeah.","start":177.93,"end":178.43,"sentiment":"neutral","sentiment_score":-0.04928252473473549},{"text":"3030 thirty days September means to count from September 1 to September 30 is not a thirty year thirty day notice.","start":178.49,"end":188.59,"sentiment":"neutral","sentiment_score":-0.07613415200085867}],"sentiment":"neutral","sentiment_score":-0.20412552996345287,"num_words":53,"start":154.23999,"end":188.59},{"sentences":[{"text":"Yeah.","start":197.505,"end":197.745,"sentiment":"neutral","sentiment_score":-0.028075803071260452},{"text":"Yeah.","start":197.745,"end":197.985,"sentiment":"neutral","sentiment_score":-0.04820028319954872},{"text":"I called it on I called you guys on September 1, and I'm asking to cancel on September 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that?","start":547.09,"end":548.23004,"sentiment":"neutral","sentiment_score":0.024992884136736393},{"text":"To October yeah.","start":552.225,"end":554.785,"sentiment":"neutral","sentiment_score":-0.011758735092977682},{"text":"Don't disconnect and let the service be running.","start":554.785,"end":558.885,"sentiment":"neutral","sentiment_score":-0.027873837621882558}],"sentiment":"neutral","sentiment_score":0.0032472984272647987,"num_words":22,"start":545.33,"end":558.885},{"sentences":[{"text":"And from fourth and from October 4, can she get a new connection?","start":560.545,"end":565.125,"sentiment":"neutral","sentiment_score":0.04739217431499408},{"text":"Is that 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5?","start":615.305,"end":616.285,"sentiment":"neutral","sentiment_score":0.0041630687192082405},{"text":"Okay.","start":626.64,"end":626.96,"sentiment":"neutral","sentiment_score":0.05797391384840011}],"sentiment":"neutral","sentiment_score":0.024902742684764022,"num_words":17,"start":598.51,"end":626.96},{"sentences":[{"text":"So you'll get the connect from from first itself.","start":626.96,"end":629.38,"sentiment":"neutral","sentiment_score":0.06636107547415628},{"text":"Yeah.","start":636.08,"end":636.58,"sentiment":"neutral","sentiment_score":0.03758324310183525},{"text":"One second.","start":636.96,"end":637.7,"sentiment":"neutral","sentiment_score":0.052628133445978165},{"text":"Just build the from first to fourth on me, and you can view the connection from first to on her.","start":638.0,"end":645.825,"sentiment":"neutral","sentiment_score":0.10025872401893139},{"text":"Is that okay?","start":645.825,"end":646.645,"sentiment":"neutral","sentiment_score":0.12517922619978586}],"sentiment":"neutral","sentiment_score":0.08916575280683381,"num_words":35,"start":626.96,"end":646.645},{"sentences":[{"text":"Yeah.","start":652.945,"end":653.445,"sentiment":"neutral","sentiment_score":0.02608216367661953},{"text":"Yeah.","start":653.745,"end":654.22504,"sentiment":"neutral","sentiment_score":0.01220967061817646},{"text":"Let's not get the connection from first.","start":654.22504,"end":657.65,"sentiment":"neutral","sentiment_score":-0.08687587561351913},{"text":"Is that okay?","start":657.65,"end":658.47003,"sentiment":"neutral","sentiment_score":-0.004725545023878415},{"text":"Okay.","start":675.96497,"end":676.365,"sentiment":"neutral","sentiment_score":0.021634791046380997}],"sentiment":"neutral","sentiment_score":-0.04326008761731478,"num_words":13,"start":652.945,"end":676.365},{"sentences":[{"text":"Then disconnect it.","start":676.365,"end":677.885,"sentiment":"neutral","sentiment_score":0.00633087195456028},{"text":"That's alright.","start":677.885,"end":678.52496,"sentiment":"neutral","sentiment_score":0.049010174348950386},{"text":"From one to four, it will be disconnected.","start":678.52496,"end":680.305,"sentiment":"neutral","sentiment_score":0.006726006860844791},{"text":"There there will not be four days of Internet?","start":683.64496,"end":686.065,"sentiment":"neutral","sentiment_score":-0.06404138397839335},{"text":"Okay.","start":746.44,"end":746.68005,"sentiment":"neutral","sentiment_score":0.13761797547340393}],"sentiment":"neutral","sentiment_score":-0.01164928090799114,"num_words":23,"start":676.365,"end":746.68005},{"sentences":[{"text":"So I got that.","start":746.68005,"end":747.48004,"sentiment":"neutral","sentiment_score":0.21755817905068398},{"text":"Thank you so much.","start":747.48004,"end":748.54004,"sentiment":"positive","sentiment_score":0.5458956509828568},{"text":"Thank you so much.","start":751.4,"end":752.44,"sentiment":"neutral","sentiment_score":0.300975002348423},{"text":"It just just disconnect disconnect the Internet.","start":752.44,"end":758.30005,"sentiment":"neutral","sentiment_score":0.028457682579755783},{"text":"Sorry?","start":759.16003,"end":759.66003,"sentiment":"neutral","sentiment_score":-0.02454528585076332}],"sentiment":"neutral","sentiment_score":0.2216186910867691,"num_words":20,"start":746.68005,"end":759.66003},{"sentences":[{"text":"This disconnected on October 4.","start":762.475,"end":764.65497,"sentiment":"neutral","sentiment_score":-0.025912226364016532},{"text":"Thank you so much for that.","start":764.71497,"end":766.095,"sentiment":"neutral","sentiment_score":0.25116729736328125},{"text":"Yeah.","start":771.915,"end":772.15497,"sentiment":"neutral","sentiment_score":0.0290862787514925},{"text":"Yeah.","start":772.15497,"end":772.65497,"sentiment":"neutral","sentiment_score":0.0278090201318264},{"text":"From first to fourth.","start":773.27496,"end":774.495,"sentiment":"neutral","sentiment_score":0.015845574904233217}],"sentiment":"neutral","sentiment_score":0.08810119122705039,"num_words":17,"start":762.475,"end":774.495},{"sentences":[{"text":"Yeah.","start":775.02,"end":775.42004,"sentiment":"neutral","sentiment_score":0.031472545117139816},{"text":"One to four.","start":775.42004,"end":784.16003,"sentiment":"neutral","sentiment_score":0.0008319603900114701},{"text":"Yeah.","start":784.46,"end":784.7,"sentiment":"neutral","sentiment_score":0.04120858758687973},{"text":"It's no worries.","start":784.7,"end":785.9,"sentiment":"neutral","sentiment_score":0.11587756127119064},{"text":"Thank you so much.","start":785.9,"end":786.7,"sentiment":"neutral","sentiment_score":0.3124382346868515}],"sentiment":"neutral","sentiment_score":0.13938021970291933,"num_words":12,"start":775.02,"end":786.7},{"sentences":[{"text":"But thank Yeah.","start":786.7,"end":793.685,"sentiment":"neutral","sentiment_score":0.26298829913139343},{"text":"Sure.","start":793.685,"end":794.005,"sentiment":"neutral","sentiment_score":0.22015690803527832},{"text":"Thank you.","start":794.005,"end":794.745,"sentiment":"positive","sentiment_score":0.3866014927625656},{"text":"Thank you.","start":795.605,"end":796.245,"sentiment":"positive","sentiment_score":0.45100727677345276},{"text":"Bye.","start":796.245,"end":796.745,"sentiment":"positive","sentiment_score":0.44534024596214294}],"sentiment":"positive","sentiment_score":0.34774217671818203,"num_words":9,"start":786.7,"end":796.745},{"sentences":[{"text":"Thank you.","start":797.205,"end":797.685,"sentiment":"positive","sentiment_score":0.7921884655952454},{"text":"Bye.","start":797.685,"end":798.185,"sentiment":"neutral","sentiment_score":-0.08877542614936829}],"sentiment":"positive","sentiment_score":0.49853383501370746,"num_words":3,"start":797.205,"end":798.185}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hello, Raja. My name is Mary, and I'm calling from Airtel regarding your account.\n\nChannel 1: Hello?\n\nChannel 0: Hello? Hello, Raja? Yes. Hi. My name is Mary from Airtel.\n\nI'm just calling you regarding your account. I actually received a call from your sister. Her name is Rosemary. Yes. So I yes.\n\nI I just called to confirm regarding your account. So she called earlier,\n\nChannel 1: And\n\nChannel 0: and\n\nChannel 1: I actually\n\nChannel 0: I call\n\nChannel 1: I I will cancel the account on my name because I'm moving out. Yeah. He wants to stay, so he wants to take a new connection.\n\nChannel 0: mhmm. Okay. Because if I may ask when do you plan to move out because Rosemary is asking if I mean I mean, trying to apply for a plan as well. However, since your account here is still active, we won't be able to provide her a service for the meantime until your account is active.\n\nChannel 1: Okay. Can you cancel from first from 3034 September 30 and you can take the connection from first? Is that okay?\n\nChannel 0: Since the service is yet to dis to be disconnected October 4, You will still be billed for October first to fourth. And before we completely disconnect your account, you will have to pay for the invoice from October 1 to October 4 so that we can proceed with her application on the same address.\n\nChannel 1: If you disconnect, will you will you will you get the Internet?\n\nChannel 0: Sorry?\n\nChannel 1: If you disconnect, will my sister get the Internet?\n\nChannel 0: We will process a new one.\n\nChannel 1: Okay. Sure then. No worries.\n\nChannel 0: Would you rather have your Internet service disconnected and have pay for October one to fourth so that we can proceed assisting Rosemary?\n\nChannel 1: He will pay the bill. Why should I pay the bill again in the four days?\n\nChannel 0: Because since your thirty day thirty day notice is from\n\nChannel 1: I already give a thirty day notice. I called you on what\n\nChannel 0: yeah.\n\nChannel 1: can you I called you on September 1.\n\nChannel 0: Yes. September 4. That's why the thirty day notice is up\n\nChannel 1: Yeah.\n\nChannel 0: until\n\nChannel 1: 3030\n\nChannel 0: October four.\n\nChannel 1: thirty days September means to count from September 1 to September 30 is not a thirty year thirty day notice.\n\nChannel 0: The thirty day yeah. The thirty days notice starts when I mean, the day that you normally call\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: and\n\nChannel 1: I called\n\nChannel 0: the\n\nChannel 1: it on\n\nChannel 0: '30\n\nChannel 1: I called you guys on September 1, and I'm asking to cancel on September 30.\n\nChannel 0: days.\n\nChannel 1: Is it not a thirty day notice period?\n\nChannel 0: No. It's not. Because we'll start September 4 from September\n\nChannel 1: Okay.\n\nChannel 0: four.\n\nChannel 1: Okay. Then bill me for a one day extra. Not more than one day an extra. Just bill me an I just want to bill actually, my fault, this is one day. You don't charge me for extra three days, please.\n\nChannel 0: I'm sorry, Reija.\n\nChannel 1: Yeah. Actually, I called on September 1. Right?\n\nChannel 0: Yes.\n\nChannel 1: Yeah. And you said the thirty day notice period and the thirty day notice period is from September 1 to October\n\nChannel 0: October\n\nChannel 1: 1.\n\nChannel 0: four. Yes.\n\nChannel 1: Yeah. Can you tell me the October 1 bill, not the two, three, four? Is that okay?\n\nChannel 0: I'm sorry. The thirty day notice will it's our process and the I mean, the disconnect notice is mandatory. So we will need to end the service or, I mean, we you will still be billed up until October 4.\n\nChannel 1: Can\n\nChannel 0: Since\n\nChannel 1: I know how\n\nChannel 0: here's\n\nChannel 1: much\n\nChannel 0: the\n\nChannel 1: extra\n\nChannel 0: thing.\n\nChannel 1: can I know how much extra charge will I be, like,\n\nChannel 0: Just give me one second. Hold on. Let me check and try. Let me check. Hold on.\n\nI have let me see here. It's more or less $9.\n\nChannel 1: Yeah? Then that's fine. That's fine.\n\nChannel 0: Yeah. So would you wanna pay for the bill for October one to four so that your sister can start her new plan,\n\nChannel 1: Yeah.\n\nChannel 0: or\n\nChannel 1: Yeah. One\n\nChannel 0: she\n\nChannel 1: fifty.\n\nChannel 0: can still use\n\nChannel 1: It's $9 only. Right?\n\nChannel 0: I don't have specific amount yet, but more or less $9, and it's only four days.\n\nChannel 1: Yeah. It's I don't want to pay more than that. It's $9. I'm happy. But more than that,\n\nChannel 0: Mhmm.\n\nChannel 1: I'm not that happy. Is that okay?\n\nChannel 0: Well, we normally discuss it with on the day that you requested for cancellation or disconnection, was it discussed during the day of this the disconnection?\n\nChannel 1: October 4. October 4.\n\nChannel 0: No. I mean I mean, for the payment or invoice from October one to four, was it discussed to you on the day that you called to request a disconnection? Because\n\nChannel 1: Okay.\n\nChannel 0: yes. Right now, I don't have a specific amount since it's going we will have to create an invoice for October first to four. So if you want to continue and, I mean, if you wanna continue the service until October I mean, October 4 so that your sister can still use the Internet, we can also do that as\n\nChannel 1: Yeah. Can you do that one, please? Can you do that?\n\nChannel 0: well. Which one? To\n\nChannel 1: To\n\nChannel 0: not\n\nChannel 1: October\n\nChannel 0: disconnect the service?\n\nChannel 1: yeah. Don't disconnect and let the service be running.\n\nChannel 0: Sure.\n\nChannel 1: And from\n\nChannel 0: I'll\n\nChannel 1: fourth and from October 4, can she get a new connection? Is that okay?\n\nChannel 0: yes. I'll we will go ahead and communicate with the Rosemary.\n\nChannel 1: Yeah. Yeah. Sure. Thank you so much.\n\nChannel 0: Thank you so much. Once you receive an invoice so the invoice usually sent on the first day of the month. To avoid late fees, we would advise to pay for the service so that we can go ahead and assist Rosemary creating her new plan with the same address.\n\nChannel 1: Okay. Sure. I think you might get the Internet. Right? From\n\nChannel 0: Yes. As long as your account is active on our end until October, they will have they will have\n\nChannel 1: first\n\nChannel 0: the\n\nChannel 1: till\n\nChannel 0: Internet\n\nChannel 1: Yeah. When\n\nChannel 0: until\n\nChannel 1: is\n\nChannel 0: fourth.\n\nChannel 1: when can you take the new connection? From? October 5?\n\nChannel 0: October 4. So that would be the last day of of your Internet.\n\nChannel 1: Okay. So you'll get the connect from from first itself.\n\nChannel 0: Well, since this is going to be a new process, if she\n\nChannel 1: Yeah.\n\nChannel 0: has a router\n\nChannel 1: One second. Just build the from first to fourth on me, and you can view the connection from first to on her. Is that okay?\n\nChannel 0: So you wanna pay in advance for October one to four and have it disconnected between\n\nChannel 1: Yeah.\n\nChannel 0: one to four?\n\nChannel 1: Yeah. Let's not get the connection from first. Is that okay?\n\nChannel 0: Sure. But for us to create a new plan for her, this account should be disconnected within the part, and the payment will be made either earlier or within one to four. Are you fine with that?\n\nChannel 1: Okay. Then disconnect it. That's alright. From one to four, it will be disconnected.\n\nChannel 0: Sorry?\n\nChannel 1: There there will not be four days of Internet?\n\nChannel 0: So it's gonna happen. Okay? So your Internet is still active until four. So if you want to exhaust and use your Internet until October 4, your sister can still use the Internet until four. However, once disconnected, he won't have an access to the Internet.\n\nSo that is when our we will create a new plan for her with the same address. And if he has no or if she has no router, if she purchased a plan, depending on the serve on the network, there is a promo like a free router. But if she has an Internet I mean, the router will be delivered maximum three to five days for standard post age. And if she has a router, right away, we can connect Rosemary to the Internet within the day.\n\nChannel 1: Okay. So I got that. Thank you so much.\n\nChannel 0: Sure. Sure.\n\nChannel 1: Thank you so much. It just\n\nChannel 0: Sure. Sure. I\n\nChannel 1: just\n\nChannel 0: so\n\nChannel 1: disconnect\n\nChannel 0: to sum\n\nChannel 1: disconnect\n\nChannel 0: up so\n\nChannel 1: the Internet.\n\nChannel 0: to sum\n\nChannel 1: Sorry?\n\nChannel 0: sorry. Go ahead. No. Sorry. Go ahead.\n\nI'm sorry.\n\nChannel 1: This disconnected on October 4. Thank you so much for that.\n\nChannel 0: Thank you so much. So, again, on the October 1, you'll be receiving your invoice\n\nChannel 1: Yeah.\n\nChannel 0: covering\n\nChannel 1: Yeah.\n\nChannel 0: the\n\nChannel 1: From first\n\nChannel 0: one\n\nChannel 1: to\n\nChannel 0: to\n\nChannel 1: fourth.\n\nChannel 0: '4 yes.\n\nChannel 1: Yeah.\n\nChannel 0: So,\n\nChannel 1: One\n\nChannel 0: again, I I'm not providing the specific amount for $9,\n\nChannel 1: to\n\nChannel 0: but rest assured that you will only be billed for 1 to 4,\n\nChannel 1: four. Yeah.\n\nChannel 0: Rancho.\n\nChannel 1: It's\n\nChannel 0: Okay?\n\nChannel 1: no worries. Thank you\n\nChannel 0: Alright.\n\nChannel 1: so much. But\n\nChannel 0: I will\n\nChannel 1: thank\n\nChannel 0: also communicate with Rosemary so that she is also informed. Okay?\n\nChannel 1: Yeah. Sure. Thank you.\n\nChannel 0: Thank you\n\nChannel 1: Thank\n\nChannel 0: so much.\n\nChannel 1: you.\n\nChannel 0: Have\n\nChannel 1: Bye.\n\nChannel 0: a great day.\n\nChannel 1: Thank\n\nChannel 0: Bye\n\nChannel 1: you.\n\nChannel 0: bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":1.04,"sentiment":"neutral","sentiment_score":0.0538298562169075},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":1.04,"end":5.38,"sentiment":"neutral","sentiment_score":0.02591786626726389}],"sentiment":"neutral","sentiment_score":0.02755974802900763,"channel":1,"num_words":17,"start":0.56,"end":5.38},{"sentences":[{"text":"Hello, Raja.","start":7.6,"end":8.48,"sentiment":"neutral","sentiment_score":0.06540428474545479},{"text":"My name is Mary, and I'm calling from Airtel regarding your account.","start":8.48,"end":12.5,"sentiment":"neutral","sentiment_score":0.060970272247989975}],"sentiment":"neutral","sentiment_score":0.06160370260477066,"channel":0,"num_words":14,"start":7.6,"end":12.5},{"sentences":[{"text":"Hello?","start":14.485,"end":14.985,"sentiment":"neutral","sentiment_score":0.02622671239078045}],"sentiment":"neutral","sentiment_score":0.02622671239078045,"channel":1,"num_words":1,"start":14.485,"end":14.985},{"sentences":[{"text":"Hello?","start":15.745001,"end":16.065,"sentiment":"neutral","sentiment_score":0.01809057220816612},{"text":"Hello, Raja?","start":16.065,"end":16.965,"sentiment":"neutral","sentiment_score":0.021714558824896812},{"text":"Yes.","start":19.025002,"end":19.425,"sentiment":"neutral","sentiment_score":0.06778088957071304},{"text":"Hi.","start":19.425,"end":19.665,"sentiment":"neutral","sentiment_score":0.06994253396987915},{"text":"My name is Mary from Airtel.","start":19.665,"end":21.205,"sentiment":"neutral","sentiment_score":0.07102970965206623}],"sentiment":"neutral","sentiment_score":0.05685648830099539,"channel":0,"num_words":11,"start":15.745001,"end":21.205},{"sentences":[{"text":"I'm just calling you regarding your account.","start":21.425,"end":24.244999,"sentiment":"neutral","sentiment_score":0.0685574332518237},{"text":"I actually received a call from your sister.","start":24.385,"end":27.845001,"sentiment":"neutral","sentiment_score":0.05294528789818287},{"text":"Her name is Rosemary.","start":28.939999,"end":30.08,"sentiment":"neutral","sentiment_score":0.04859164170920849},{"text":"Yes.","start":31.18,"end":31.68,"sentiment":"neutral","sentiment_score":0.0802614688873291},{"text":"So I yes.","start":32.62,"end":34.379997,"sentiment":"neutral","sentiment_score":0.09821991125742595}],"sentiment":"neutral","sentiment_score":0.06403270023672478,"channel":0,"num_words":23,"start":21.425,"end":34.379997},{"sentences":[{"text":"I I just called to confirm regarding your account.","start":34.379997,"end":38.3,"sentiment":"neutral","sentiment_score":0.048252578617797956},{"text":"So she called earlier,","start":38.3,"end":39.6,"sentiment":"neutral","sentiment_score":-0.03425538819283247}],"sentiment":"neutral","sentiment_score":0.022865511906834748,"channel":0,"num_words":13,"start":34.379997,"end":39.6},{"sentences":[{"text":"And","start":41.524998,"end":41.684998,"sentiment":"neutral","sentiment_score":-0.08109436929225922}],"sentiment":"neutral","sentiment_score":-0.08109436929225922,"channel":1,"num_words":1,"start":41.524998,"end":41.684998},{"sentences":[{"text":"and","start":41.579998,"end":41.82,"sentiment":"neutral","sentiment_score":-0.1582958996295929}],"sentiment":"neutral","sentiment_score":-0.1582958996295929,"channel":0,"num_words":1,"start":41.579998,"end":41.82},{"sentences":[{"text":"I actually","start":41.684998,"end":42.085,"sentiment":"neutral","sentiment_score":-0.2138100117444992}],"sentiment":"neutral","sentiment_score":-0.2138100117444992,"channel":1,"num_words":2,"start":41.684998,"end":42.085},{"sentences":[{"text":"I call","start":41.82,"end":42.405,"sentiment":"neutral","sentiment_score":-0.24726500362157822}],"sentiment":"neutral","sentiment_score":-0.24726500362157822,"channel":0,"num_words":2,"start":41.82,"end":42.405},{"sentences":[{"text":"I I will cancel the account on my name because I'm moving out.","start":42.885,"end":46.665,"sentiment":"neutral","sentiment_score":-0.29082551254675937},{"text":"Yeah.","start":48.085,"end":48.485,"sentiment":"neutral","sentiment_score":-0.12076398730278017},{"text":"He wants to stay, so he wants to take a new connection.","start":48.485,"end":51.625,"sentiment":"neutral","sentiment_score":-0.14130795188248158}],"sentiment":"neutral","sentiment_score":-0.21527657973078582,"channel":1,"num_words":26,"start":42.885,"end":51.625},{"sentences":[{"text":"mhmm.","start":54.324997,"end":54.485,"sentiment":"neutral","sentiment_score":-0.08170001208782196},{"text":"Okay.","start":54.485,"end":54.885,"sentiment":"neutral","sentiment_score":-0.043014638125896454},{"text":"Because if I may ask when do you plan to move out because Rosemary is asking if I mean I mean, trying to apply for a plan as well.","start":54.885,"end":71.27,"sentiment":"neutral","sentiment_score":-0.10824946082871535},{"text":"However, since your account here is still active, we won't be able to provide her a service for the meantime until your account is active.","start":71.33,"end":81.085,"sentiment":"neutral","sentiment_score":-0.26002138972282407}],"sentiment":"neutral","sentiment_score":-0.1743657813806619,"channel":0,"num_words":56,"start":54.324997,"end":81.085},{"sentences":[{"text":"Okay.","start":82.11,"end":82.59,"sentiment":"neutral","sentiment_score":-0.01451621763408184},{"text":"Can you cancel from first from 3034 September 30 and you can take the connection from first?","start":82.59,"end":90.92999,"sentiment":"neutral","sentiment_score":-0.03539632173145518},{"text":"Is that okay?","start":91.07,"end":91.96999,"sentiment":"neutral","sentiment_score":0.0337436410288016}],"sentiment":"neutral","sentiment_score":-0.02452489352297215,"channel":1,"num_words":21,"start":82.11,"end":91.96999},{"sentences":[{"text":"Since the service is yet to dis to be disconnected October 4, You will still be billed for October first to fourth.","start":94.76,"end":105.055,"sentiment":"neutral","sentiment_score":-0.26320676505565643},{"text":"And before we completely disconnect your account, you will have to pay for the invoice from October 1 to October 4 so that we can proceed with her application on the same address.","start":105.055,"end":118.86,"sentiment":"neutral","sentiment_score":-0.17371457002379678}],"sentiment":"neutral","sentiment_score":-0.20951144803654065,"channel":0,"num_words":55,"start":94.76,"end":118.86},{"sentences":[{"text":"If you disconnect, will you will you will you get the Internet?","start":120.560005,"end":123.78,"sentiment":"neutral","sentiment_score":-0.09486656511823337}],"sentiment":"neutral","sentiment_score":-0.09486656511823337,"channel":1,"num_words":12,"start":120.560005,"end":123.78},{"sentences":[{"text":"Sorry?","start":125.32,"end":125.82,"sentiment":"neutral","sentiment_score":-0.1055569127202034}],"sentiment":"neutral","sentiment_score":-0.1055569127202034,"channel":0,"num_words":1,"start":125.32,"end":125.82},{"sentences":[{"text":"If you disconnect, will my sister get the Internet?","start":126.725,"end":130.105,"sentiment":"neutral","sentiment_score":-0.13383575114938948}],"sentiment":"neutral","sentiment_score":-0.13383575114938948,"channel":1,"num_words":9,"start":126.725,"end":130.105},{"sentences":[{"text":"We will process a new 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service until October I mean, October 4 so that your sister can still use the Internet, we can also do that as","start":532.62,"end":545.135,"sentiment":"neutral","sentiment_score":-0.0011754085102842913}],"sentiment":"neutral","sentiment_score":-0.03966230597967903,"channel":0,"num_words":60,"start":522.815,"end":545.135},{"sentences":[{"text":"Yeah.","start":545.33,"end":545.65,"sentiment":"neutral","sentiment_score":0.02002633735537529},{"text":"Can you do that one, please?","start":545.65,"end":547.09,"sentiment":"neutral","sentiment_score":0.034951599625249706},{"text":"Can you do that?","start":547.09,"end":548.23004,"sentiment":"neutral","sentiment_score":0.024992884136736393}],"sentiment":"neutral","sentiment_score":0.029973406513983555,"channel":1,"num_words":11,"start":545.33,"end":548.23004},{"sentences":[{"text":"well.","start":549.43506,"end":549.755,"sentiment":"neutral","sentiment_score":0.0142369382083416},{"text":"Which 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you'll get the connect from from first itself.","start":626.96,"end":629.38,"sentiment":"neutral","sentiment_score":0.06636107547415628}],"sentiment":"neutral","sentiment_score":0.06552235931158065,"channel":1,"num_words":10,"start":626.64,"end":629.38},{"sentences":[{"text":"Well, since this is going to be a new process, if she","start":631.055,"end":636.255,"sentiment":"neutral","sentiment_score":0.02300130094711979}],"sentiment":"neutral","sentiment_score":0.02300130094711979,"channel":0,"num_words":12,"start":631.055,"end":636.255},{"sentences":[{"text":"Yeah.","start":636.08,"end":636.58,"sentiment":"neutral","sentiment_score":0.03758324310183525}],"sentiment":"neutral","sentiment_score":0.03758324310183525,"channel":1,"num_words":1,"start":636.08,"end":636.58},{"sentences":[{"text":"has a 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receives a call from Airtel to confirm his account and cancel it, but he will not be able to provide service until his account is active. He will need to pay $9 for the service in four days and cancel if he doesn't want to pay more than requested. The agent explains that they don't have a specific amount until October and suggests paying in advance to avoid late fees. The disconnection will happen on the last day of service and the customer's Internet will only be charged for the first four days."},"intents":{"segments":[{"text":"I I just called to confirm regarding your account. So she called earlier, And and I actually I call I I will cancel the account on my name because I'm moving out. Yeah.","start_word":66,"end_word":98,"intents":[{"intent":"Cancel account","confidence_score":0.2844581}]},{"text":"He wants to stay, so he wants to take a new connection. mhmm.","start_word":99,"end_word":111,"intents":[{"intent":"Process new connection","confidence_score":0.0281038}]},{"text":"Because if I may ask when do you plan to move out because Rosemary is asking if I mean I mean, trying to apply for a plan as well. However, since your account here is still active, we won't be able to provide her a service for the meantime until your account is active. Okay.","start_word":113,"end_word":167,"intents":[{"intent":"Apply for a plan","confidence_score":0.23187771}]},{"text":"Since the service is yet to dis to be disconnected October 4, You will still be billed for October first to fourth. And before we completely disconnect your account, you will have to pay for the invoice from October 1 to October 4 so that we can proceed with her application on the same address.","start_word":188,"end_word":242,"intents":[{"intent":"Disconnect ubuntu","confidence_score":0.000018590661}]},{"text":"Since the service is yet to dis to be disconnected October 4, You will still be billed for October first to fourth. And before we completely disconnect your account, you will have to pay for the invoice from October 1 to October 4 so that we can proceed with her application on the same address. If you disconnect, will you will you will you get the Internet? Sorry?","start_word":188,"end_word":255,"intents":[{"intent":"Disconnect service","confidence_score":0.23008378}]},{"text":"If you disconnect, will you will you will you get the Internet? Sorry?","start_word":243,"end_word":255,"intents":[{"intent":"Disconnect internet","confidence_score":0.080005504}]},{"text":"Why should I pay the bill again in the four days?","start_word":304,"end_word":314,"intents":[{"intent":"Pay bill in four days","confidence_score":0.017517466}]},{"text":"and I called the it on '30 I called you guys on September 1, and I'm asking to cancel on September 30. days.","start_word":402,"end_word":424,"intents":[{"intent":"Cancel","confidence_score":0.050020073}]},{"text":"You don't charge me for extra three days, please.","start_word":477,"end_word":485,"intents":[{"intent":"Charge","confidence_score":0.000845797}]},{"text":"Well, we normally discuss it with on the day that you requested for cancellation or disconnection, was it discussed during the day of this the disconnection?","start_word":713,"end_word":738,"intents":[{"intent":"Request disconnection","confidence_score":0.23474951}]},{"text":"Right now, I don't have a specific amount since it's going we will have to create an invoice for October first to four. So if you want to continue and, I mean, if you wanna continue the service until October I mean, October 4 so that your sister can still use the Internet, we can also do that as Yeah.","start_word":776,"end_word":835,"intents":[{"intent":"Create invoice","confidence_score":0.8014652}]},{"text":"I'll we will go ahead and communicate with the Rosemary. Yeah. Yeah.","start_word":884,"end_word":895,"intents":[{"intent":"Communicate with rosemary","confidence_score":0.6449923}]},{"text":"I think you might get the Internet. Right? From Yes.","start_word":953,"end_word":962,"intents":[{"intent":"Connect Internet","confidence_score":0.0043880795}]},{"text":"But for us to create a new plan for her, this account should be disconnected within the part, and the payment will be made either earlier or within one to four. Are you fine with that?","start_word":1096,"end_word":1131,"intents":[{"intent":"Create new plan","confidence_score":0.007888113}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hello, Raja. My name is Mary, and I'm calling from Airtel regarding your account. Hello? Hello? Hello, Raja? Yes. Hi. My name is Mary from Airtel. I'm just calling you regarding your account. I actually received a call from your sister. Her name is Rosemary. Yes. So I yes. I I just called to confirm regarding your account. So she called earlier, And and I actually I call I I will cancel the account on my name because I'm moving out. Yeah. He wants to stay, so he wants to take a new connection. mhmm. Okay. Because if I may ask when do you plan to move out because Rosemary is asking if I mean I mean, trying to apply for a plan as well. However, since your account here is still active, we won't be able to provide her a service for the meantime until your account is active. Okay. Can you cancel from first from 3034 September 30 and you can take the connection from first? Is that okay? Since the service is yet to dis to be disconnected October 4, You will still be billed for October first to fourth. And before we completely disconnect your account, you will have to pay for the invoice from October 1 to October 4 so that we can proceed with her application on the same address. If you disconnect, will you will you will you get the Internet? Sorry? If you disconnect, will my sister get the Internet? We will process a new one. Okay. Sure then. No worries. Would you rather have your Internet service disconnected and have pay for October one to fourth so that we can proceed assisting Rosemary? He will pay the bill.","start_word":0,"end_word":303,"sentiment":"neutral","sentiment_score":-0.07867808640003204},{"text":"Why should I pay the bill again in the four days?","start_word":304,"end_word":314,"sentiment":"negative","sentiment_score":-0.4867806434631348},{"text":"Because since your thirty day thirty day notice is from I already give a thirty day notice. I called you on what yeah. can you I called you on September 1. Yes. September 4. That's why the thirty day notice is up Yeah. until 3030 October four. thirty days September means to count from September 1 to September 30 is not a thirty year thirty day notice. The thirty day yeah. The thirty days notice starts when I mean, the day that you normally call Yeah. Yeah. and I called the it on '30 I called you guys on September 1, and I'm asking to cancel on September 30. days. Is it not a thirty day notice period? No. It's not. Because we'll start September 4 from September Okay. four. Okay. Then bill me for a one day extra. Not more than one day an extra. Just bill me an I just want to bill actually, my fault, this is one day. You don't charge me for extra three days, please. I'm sorry, Reija. Yeah. Actually, I called on September 1. Right? Yes. Yeah. And you said the thirty day notice period and the thirty day notice period is from September 1 to October October 1. four. Yes. Yeah. Can you tell me the October 1 bill, not the two, three, four? Is that okay? I'm sorry. The thirty day notice will it's our process and the I mean, the disconnect notice is mandatory. So we will need to end the service or, I mean, we you will still be billed up until October 4. Can Since I know how here's much the extra thing. can I know how much extra charge will I be, like, Just give me one second. Hold on. Let me check and try. Let me check. Hold on. I have let me see here. It's more or less $9. Yeah? Then that's fine. That's fine. Yeah. So would you wanna pay for the bill for October one to four so that your sister can start her new plan, Yeah. or Yeah. One she fifty. can still use It's $9 only. Right? I don't have specific amount yet, but more or less $9, and it's only four days. Yeah.","start_word":315,"end_word":687,"sentiment":"neutral","sentiment_score":-0.08135539093541716},{"text":"It's I don't want to pay more than that.","start_word":688,"end_word":696,"sentiment":"negative","sentiment_score":-0.36839559674263},{"text":"It's $9. I'm happy. But more than that, Mhmm.","start_word":697,"end_word":705,"sentiment":"neutral","sentiment_score":-0.04745783284306526},{"text":"I'm not that happy.","start_word":706,"end_word":709,"sentiment":"negative","sentiment_score":-0.6583079099655151},{"text":"Is that okay? Well, we normally discuss it with on the day that you requested for cancellation or disconnection, was it discussed during the day of this the disconnection? October 4. October 4. No. I mean I mean, for the payment or invoice from October one to four, was it discussed to you on the day that you called to request a disconnection? Because Okay. yes. Right now, I don't have a specific amount since it's going we will have to create an invoice for October first to four. So if you want to continue and, I mean, if you wanna continue the service until October I mean, October 4 so that your sister can still use the Internet, we can also do that as Yeah. Can you do that one, please? Can you do that? well. Which one? To To not October disconnect the service? yeah. Don't disconnect and let the service be running. Sure. And from I'll fourth and from October 4, can she get a new connection? Is that okay? yes. I'll we will go ahead and communicate with the Rosemary. Yeah. Yeah. Sure.","start_word":710,"end_word":896,"sentiment":"neutral","sentiment_score":-0.023318665102124218},{"text":"Thank you so much. Thank you so much.","start_word":897,"end_word":904,"sentiment":"positive","sentiment_score":0.41341906785964966},{"text":"Once you receive an invoice so the invoice usually sent on the first day of the month. To avoid late fees, we would advise to pay for the service so that we can go ahead and assist Rosemary creating her new plan with the same address. Okay. Sure. I think you might get the Internet. Right? From Yes. As long as your account is active on our end until October, they will have they will have first the till Internet Yeah. When until is fourth. when can you take the new connection? From? October 5? October 4. So that would be the last day of of your Internet. Okay. So you'll get the connect from from first itself. Well, since this is going to be a new process, if she Yeah. has a router One second. Just build the from first to fourth on me, and you can view the connection from first to on her. Is that okay? So you wanna pay in advance for October one to four and have it disconnected between Yeah. one to four? Yeah. Let's not get the connection from first. Is that okay? Sure. But for us to create a new plan for her, this account should be disconnected within the part, and the payment will be made either earlier or within one to four. Are you fine with that? Okay. Then disconnect it. That's alright. From one to four, it will be disconnected. Sorry? There there will not be four days of Internet? So it's gonna happen. Okay? So your Internet is still active until four. So if you want to exhaust and use your Internet until October 4, your sister can still use the Internet until four. However, once disconnected, he won't have an access to the Internet. So that is when our we will create a new plan for her with the same address. And if he has no or if she has no router, if she purchased a plan, depending on the serve on the network, there is a promo like a free router. But if she has an Internet I mean, the router will be delivered maximum three to five days for standard post age. And if she has a router, right away, we can connect Rosemary to the Internet within the day. Okay. So I got that.","start_word":905,"end_word":1294,"sentiment":"neutral","sentiment_score":0.04455968827391282},{"text":"Thank you so much.","start_word":1295,"end_word":1298,"sentiment":"positive","sentiment_score":0.5461098551750183},{"text":"Sure. Sure. Thank you so much. It just Sure. Sure. I just so disconnect to sum disconnect up so the Internet. to sum Sorry? sorry. Go ahead. No. Sorry. Go ahead. I'm sorry. This disconnected on October 4. Thank you so much for that. Thank you so much. So, again, on the October 1, you'll be receiving your invoice Yeah. covering Yeah. the From first one to to fourth. '4 yes. Yeah. So, One again, I I'm not providing the specific amount for $9, to but rest assured that you will only be billed for 1 to 4, four. Yeah. Rancho. It's Okay? no worries. Thank you Alright.","start_word":1299,"end_word":1406,"sentiment":"neutral","sentiment_score":0.06199216842651367},{"text":"so much.","start_word":1407,"end_word":1408,"sentiment":"positive","sentiment_score":0.34252750873565674},{"text":"But I will thank also communicate with Rosemary so that she is also informed. Okay? Yeah. Sure.","start_word":1409,"end_word":1425,"sentiment":"neutral","sentiment_score":0.2790631353855133},{"text":"Thank you. Thank you Thank so much.","start_word":1426,"end_word":1432,"sentiment":"positive","sentiment_score":0.4975158870220184},{"text":"you.","start_word":1433,"end_word":1433,"sentiment":"neutral","sentiment_score":0.3092232942581177},{"text":"Have Bye. a great day. Thank Bye you. bye.","start_word":1434,"end_word":1442,"sentiment":"positive","sentiment_score":0.6281686425209045},{"text":"Bye.","start_word":1443,"end_word":1443,"sentiment":"neutral","sentiment_score":0.20826135575771332}],"average":{"sentiment":"neutral","sentiment_score":-0.01619770796007117}}}}