{"metadata":{"transaction_key":"deprecated","request_id":"019fcb48-a506-7682-b787-e58b89e4b452","sha256":"adc505d3db7625b420797a4219a4de00c91963e0f16a182fb0cd4bc58ed9bd8f","created":"2026-08-04T05:39:25.161Z","duration":461.66394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1369,"output_tokens":82},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1445,"output_tokens":1448},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1445,"output_tokens":136}},"results":{"channels":[{"alternatives":[{"transcript":"Airtel account, Melissa. Hi. Good afternoon. This is Airtel accounts. My name is Melissa. Am I speaking to mister Marlon Vascano? Hi. How are you today? That's great to hear. And thank you so much for answering my phone call, Marlon. So I I believe you've already got a call from our sales representative because we received your support ticket that you are requesting to cancel your services to this premises due to moving in to other location. Is that right? Okay. That's perfect. I am calling you because we would like to make sure that we are processing your request accordingly, and everything will be clear on your part as well when it comes to billing. Would you mind confirming to me what is your preferred date to have your services canceled? Yeah. Yeah. Okay. That's correct. So, basically, yeah, so I would love to explain the thirty days notice. So, basically, since this is the day that we received your ticket and spoke to you over the phone, which is our canceling process should be done always, your thirty days notice runs August 4 to September 4. And then you have an option to which date you will you would like to cancel your service between those. Yes. No. That no. So for example, you would like to cancel your service. Here's the thirty days notice. Thirty days notice runs started once we spoke to customer and confirmed they are really liking to cancel the service. So like what we are doing today, August 4, we are talking right now. So we are acknowledging your notice today and to cover it, it will be September 4. Right? So since our billing process is every first of each month and all active accounts are being sent an invoice last August 1, I believe you already received your invoice. Your invoice covering this full period of August has been sent, which is $89.95. And then to to complete your thirty days notice from today, your remaining invoice from September 1 will be September '4 because today is August 4. Reason why, you have the options between those date which you would like to have your services canceled. So if you would like to have your service canceled on the '15, on the thirtieth, that would be fine. Because that's the outstanding invoices that cover your notice. So if you would like to maximize it, you can go ahead and have your services until the fourth as well of September. Because yeah. That's correct. So it will it will not waste the amount that you are paying. Right? Because if you would like to have your service canceled today, you should call us July 4. In that way, when you receive your invoice August 1, it only cover your August '4, then we can cancel it. That's how it works. So you will stay in this premises until the September 4? September 10. Oh, okay. Okay. Mm-mm. Oh, so August 10, you will be leaving to this ad. You will move out. Oh, okay. Alright. So you opted to let your services be live until the fourth to maximize what you are paying. Okay. And then also one more thing. So I'm sorry I'm taking too much of your time. You have your services active to the new address that you are moving in? Oh, so it's already waiting for an activation? Oh, okay. I got it. That's so sad. Because as mentioned by one of our rep, they are, like, ready to provide you a free accommodation voucher and extend 15% discount for your three months there. If you would like to connect or activate your service with Airtel. Okay. Oh, yeah. NBN. We also have an NBN. We offer different network. NBN, Supa, Linham. Because right now you aren't a Supa. Right? Your building or apartment is in the code for Supa. Yes. Oh, okay. So mhmm. And then it's already been active? Oh, I see. I I got it. I appreciate those details. And in case you need our services services in the future, please give us a call, and we are more than happy to welcome you back, Marlon. And we truly appreciate the time you spent with Airtel. I will have this notated, the final thing on your account. September four, we will cancel your services. Okay? So your bill this month is $89.95. And then by September 1, you will receive a last invoice which only cover that period. Okay. Thank you so much. Thank you. And you do have a great day. Be safe always. Okay? Thank you. 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account, Melissa. Hi. Good afternoon. This is Airtel accounts. My name is Melissa.\n\nAm I speaking to mister Marlon Vascano? Hi. How are you today? That's great to hear. And thank you so much for answering my phone call, Marlon.\n\nSo I I believe you've already got a call from our sales representative because we received your support ticket that you are requesting to cancel your services to this premises due to moving in to other location. Is that right? Okay. That's perfect. I am calling you because we would like to make sure that we are processing your request accordingly, and everything will be clear on your part as well when it comes to billing.\n\nWould you mind confirming to me what is your preferred date to have your services canceled? Yeah. Yeah. Okay. That's correct.\n\nSo, basically, yeah, so I would love to explain the thirty days notice. So, basically, since this is the day that we received your ticket and spoke to you over the phone, which is our canceling process should be done always, your thirty days notice runs August 4 to September 4. And then you have an option to which date you will you would like to cancel your service between those. Yes. No.\n\nThat no. So for example, you would like to cancel your service. Here's the thirty days notice. Thirty days notice runs started once we spoke to customer and confirmed they are really liking to cancel the service. So like what we are doing today, August 4, we are talking right now.\n\nSo we are acknowledging your notice today and to cover it, it will be September 4. Right? So since our billing process is every first of each month and all active accounts are being sent an invoice last August 1, I believe you already received your invoice. Your invoice covering this full period of August has been sent, which is $89.95. And then to to complete your thirty days notice from today, your remaining invoice from September 1 will be September '4 because today is August 4.\n\nReason why, you have the options between those date which you would like to have your services canceled. So if you would like to have your service canceled on the '15, on the thirtieth, that would be fine. Because that's the outstanding invoices that cover your notice. So if you would like to maximize it, you can go ahead and have your services until the fourth as well of September. Because yeah.\n\nThat's correct. So it will it will not waste the amount that you are paying. Right? Because if you would like to have your service canceled today, you should call us July 4. In that way, when you receive your invoice August 1, it only cover your August '4, then we can cancel it.\n\nThat's how it works. So you will stay in this premises until the September 4? September 10. Oh, okay. Okay.\n\nMm-mm. Oh, so August 10, you will be leaving to this ad. You will move out. Oh, okay. Alright.\n\nSo you opted to let your services be live until the fourth to maximize what you are paying. Okay. And then also one more thing. So I'm sorry I'm taking too much of your time. You have your services active to the new address that you are moving in?\n\nOh, so it's already waiting for an activation? Oh, okay. I got it. That's so sad. Because as mentioned by one of our rep, they are, like, ready to provide you a free accommodation voucher and extend 15% discount for your three months there.\n\nIf you would like to connect or activate your service with Airtel. Okay. Oh, yeah. NBN. We also have an NBN.\n\nWe offer different network. NBN, Supa, Linham. Because right now you aren't a Supa. Right? Your building or apartment is in the code for Supa.\n\nYes. Oh, okay. So mhmm. And then it's already been active? Oh, I see.\n\nI I got it. I appreciate those details. And in case you need our services services in the future, please give us a call, and we are more than happy to welcome you back, Marlon. And we truly appreciate the time you spent with Airtel. I will have this notated, the final thing on your account.\n\nSeptember four, we will cancel your services. Okay? So your bill this month is $89.95. And then by September 1, you will receive a last invoice which only cover that period. Okay.\n\nThank you so much. Thank you. And you do have a great day. Be safe always. Okay?\n\nThank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Airtel account, Melissa.","start":7.12,"end":8.74,"sentiment":"neutral","sentiment_score":0.02977921503285567},{"text":"Hi.","start":24.325,"end":24.645,"sentiment":"neutral","sentiment_score":0.09641878306865692},{"text":"Good afternoon.","start":24.645,"end":25.384998,"sentiment":"neutral","sentiment_score":0.20030518621206284},{"text":"This is Airtel accounts.","start":25.605,"end":27.145,"sentiment":"neutral","sentiment_score":0.07672092318534851},{"text":"My name is Melissa.","start":27.205,"end":28.185,"sentiment":"neutral","sentiment_score":0.051117513328790665}],"sentiment":"neutral","sentiment_score":0.07840861047485045,"num_words":14,"start":7.12,"end":28.185},{"sentences":[{"text":"Am I speaking to mister Marlon Vascano?","start":28.244999,"end":30.825,"sentiment":"neutral","sentiment_score":0.040937303964580805},{"text":"Hi.","start":33.670002,"end":33.91,"sentiment":"neutral","sentiment_score":0.14130257070064545},{"text":"How 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service canceled on the '15, on the thirtieth, that would be fine.","start":236.745,"end":243.08499,"sentiment":"neutral","sentiment_score":0.08180563468486071},{"text":"Because that's the outstanding invoices that cover your notice.","start":243.22499,"end":249.325,"sentiment":"neutral","sentiment_score":0.1764799232284228},{"text":"So if you would like to maximize it, you can go ahead and have your services until the fourth as well of September.","start":249.90001,"end":257.6,"sentiment":"neutral","sentiment_score":0.2169262387830278},{"text":"Because yeah.","start":259.26,"end":262.88,"sentiment":"neutral","sentiment_score":0.028979957103729248}],"sentiment":"neutral","sentiment_score":0.09702642867341638,"num_words":72,"start":228.40001,"end":262.88},{"sentences":[{"text":"That's correct.","start":263.66,"end":264.48,"sentiment":"neutral","sentiment_score":0.011959746479988098},{"text":"So it will it will not waste the amount that you are paying.","start":264.82498,"end":269.38498,"sentiment":"neutral","sentiment_score":0.014493070256251555},{"text":"Right?","start":269.38498,"end":269.88498,"sentiment":"neutral","sentiment_score":0.07125930488109589},{"text":"Because if you would like to have your service canceled today, you should call us July 4.","start":270.10498,"end":275.88498,"sentiment":"neutral","sentiment_score":0.016837261617183685},{"text":"In that way, when you receive your invoice August 1, it only cover your August '4, then we can cancel it.","start":276.025,"end":283.16998,"sentiment":"neutral","sentiment_score":0.028453558151211058}],"sentiment":"neutral","sentiment_score":0.021617534811849946,"num_words":54,"start":263.66,"end":283.16998},{"sentences":[{"text":"That's how it works.","start":283.22998,"end":284.53,"sentiment":"neutral","sentiment_score":0.1272704117000103},{"text":"So you will stay in this premises until the September 4?","start":285.15,"end":289.65,"sentiment":"neutral","sentiment_score":0.03301310183649713},{"text":"September 10.","start":297.07498,"end":298.135,"sentiment":"neutral","sentiment_score":-0.029776273295283318},{"text":"Oh, okay.","start":300.115,"end":300.85498,"sentiment":"neutral","sentiment_score":-0.022198612801730633},{"text":"Okay.","start":300.995,"end":301.495,"sentiment":"neutral","sentiment_score":-0.020578404888510704}],"sentiment":"neutral","sentiment_score":0.037384879495948556,"num_words":20,"start":283.22998,"end":301.495},{"sentences":[{"text":"Mm-mm.","start":307.07498,"end":307.57498,"sentiment":"neutral","sentiment_score":-0.0969756245613098},{"text":"Oh, so August 10, you will be leaving to this ad.","start":315.36002,"end":318.58002,"sentiment":"neutral","sentiment_score":-0.17930008403279565},{"text":"You will move out.","start":318.64,"end":321.22,"sentiment":"neutral","sentiment_score":-0.09069792367517948},{"text":"Oh, okay.","start":323.335,"end":324.075,"sentiment":"neutral","sentiment_score":-0.010367943905293941},{"text":"Alright.","start":324.45502,"end":324.95502,"sentiment":"neutral","sentiment_score":-0.03672164678573608}],"sentiment":"neutral","sentiment_score":-0.13102767253784756,"num_words":19,"start":307.07498,"end":324.95502},{"sentences":[{"text":"So you opted to let your services be live until the fourth to maximize what you are paying.","start":325.415,"end":333.755,"sentiment":"neutral","sentiment_score":0.11085962462756369},{"text":"Okay.","start":335.655,"end":336.155,"sentiment":"neutral","sentiment_score":0.044095925986766815},{"text":"And then also one more thing.","start":336.28998,"end":337.88998,"sentiment":"neutral","sentiment_score":0.009007665328681469},{"text":"So I'm sorry I'm taking too much of your time.","start":337.88998,"end":340.22998,"sentiment":"neutral","sentiment_score":-0.2029120981693268},{"text":"You have your services active to the new address that you are moving in?","start":341.49,"end":346.71,"sentiment":"neutral","sentiment_score":-0.02988646418920585}],"sentiment":"neutral","sentiment_score":-0.007222782022186688,"num_words":49,"start":325.415,"end":346.71},{"sentences":[{"text":"Oh, so it's already waiting for an activation?","start":356.06497,"end":360.405,"sentiment":"neutral","sentiment_score":-0.006541313137859106},{"text":"Oh, okay.","start":363.29,"end":363.85,"sentiment":"neutral","sentiment_score":0.005756679456681013},{"text":"I got it.","start":363.85,"end":364.25,"sentiment":"neutral","sentiment_score":-0.013214031855265299},{"text":"That's so sad.","start":364.25,"end":365.21,"sentiment":"neutral","sentiment_score":-0.29910088578859967},{"text":"Because as mentioned by one of our rep, they are, like, ready to provide you a free accommodation voucher and extend 15% discount for your three months 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mhmm.","start":408.555,"end":410.555,"sentiment":"neutral","sentiment_score":0.005497610894963145},{"text":"And then it's already been active?","start":410.555,"end":412.655,"sentiment":"neutral","sentiment_score":0.006909787965317567},{"text":"Oh, I see.","start":415.435,"end":416.395,"sentiment":"neutral","sentiment_score":0.011009338622291883}],"sentiment":"neutral","sentiment_score":0.00984375481493771,"num_words":14,"start":404.06998,"end":416.395},{"sentences":[{"text":"I I got it.","start":416.395,"end":418.015,"sentiment":"neutral","sentiment_score":0.08790470566600561},{"text":"I appreciate those details.","start":418.075,"end":419.935,"sentiment":"neutral","sentiment_score":0.23412537574768066},{"text":"And in case you need our services services in the future, please give us a call, and we are more than happy to welcome you back, Marlon.","start":420.235,"end":429.26,"sentiment":"neutral","sentiment_score":0.18783015523243834},{"text":"And we truly appreciate the time you spent with Airtel.","start":429.72,"end":432.94,"sentiment":"neutral","sentiment_score":0.1831972651183605},{"text":"I will have this notated, the final thing on your account.","start":433.32,"end":437.1,"sentiment":"neutral","sentiment_score":0.08469073508273471}],"sentiment":"neutral","sentiment_score":0.1629125938218619,"num_words":56,"start":416.395,"end":437.1},{"sentences":[{"text":"September four, we will cancel your services.","start":437.755,"end":441.375,"sentiment":"neutral","sentiment_score":-0.12732409898723876},{"text":"Okay?","start":441.435,"end":441.83502,"sentiment":"neutral","sentiment_score":-0.07844685018062592},{"text":"So your bill this month is $89.95.","start":441.83502,"end":444.635,"sentiment":"neutral","sentiment_score":-0.0742263448025499},{"text":"And then by September 1, you will receive a last invoice which only cover that 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always.","start":456.04,"end":457.08002,"sentiment":"positive","sentiment_score":0.3926480213801066},{"text":"Okay?","start":457.08002,"end":457.58002,"sentiment":"neutral","sentiment_score":0.11417967081069946}],"sentiment":"positive","sentiment_score":0.3728037371354945,"num_words":17,"start":452.68,"end":457.58002},{"sentences":[{"text":"Thank you.","start":458.76,"end":459.4,"sentiment":"positive","sentiment_score":0.7656090557575226},{"text":"Bye bye.","start":459.4,"end":460.14,"sentiment":"neutral","sentiment_score":0.07593858987092973}],"sentiment":"positive","sentiment_score":0.42077382281422615,"num_words":4,"start":458.76,"end":460.14}]}}]},{"alternatives":[{"transcript":"Called your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line. Hello? Yes. Speaking. I'm good. I'm good, Lisa. Yeah. Yeah. Yeah. I received a call earlier. Yeah. In the in the earlier call, I already mentioned that that make it today because of the thirty days notice period. I I originally put it on seven, but since the thirty days notice per year, this I requested to actually, to do the cancellation today. And I I still have Internet, yeah, until I move. Right? Because I have still thirty days after that. Yeah. K. Oh, okay. So canceling the service in the thirty days notice is different. I thought in the explanation I have earlier, once I cancel this day, then the thirty days notice will run from that day. Mhmm. K. K. Yes. Yep. If that's the case, since I'm paying for it until the fourth, then yeah. Do it until fourth. K. Yeah. No. No. I'll stay until the tenth. I'll stay until the tenth. Yeah. So, yeah, after that, I'll just inform the tenant that, yeah, there is still some Internet there until the fourth, so they're away. And they will be disconnected after that I mean, the landlord. Yeah. Yep. Yeah. I already have there is a NBN provisions in the new place, and I already applied for the want the NBN providers. Yep. I'm good. I'm good. Because they have a different providers in in the compound. Yeah. Yeah. Yeah. Yeah. That that building in Supa. Yeah. The one I'm moving is a townhouse, and the Body Corp have NBN providers there. Okay. Yeah. It's in process already applied. Yeah. Yes. Yes. Yep. Okay. All good. Thank you. Thanks. Yeah. Thank you. Thanks. 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I'll see if this person is available. Thanks. Please stay on the line. Hello?\n\nYes. Speaking. I'm good. I'm good, Lisa. Yeah.\n\nYeah. Yeah. I received a call earlier. Yeah. In the in the earlier call, I already mentioned that that make it today because of the thirty days notice period.\n\nI I originally put it on seven, but since the thirty days notice per year, this I requested to actually, to do the cancellation today. And I I still have Internet, yeah, until I move. Right? Because I have still thirty days after that. Yeah.\n\nK. Oh, okay. So canceling the service in the thirty days notice is different. I thought in the explanation I have earlier, once I cancel this day, then the thirty days notice will run from that day. Mhmm.\n\nK. K. Yes. Yep. If that's the case, since I'm paying for it until the fourth, then yeah.\n\nDo it until fourth. K. Yeah. No. No.\n\nI'll stay until the tenth. I'll stay until the tenth. Yeah. 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tenth.","start":291.2,"end":295.78,"sentiment":"neutral","sentiment_score":-0.1414024829864502},{"text":"I'll stay until the tenth.","start":297.68,"end":298.96,"sentiment":"neutral","sentiment_score":-0.04538844898343086},{"text":"Yeah.","start":298.96,"end":299.46,"sentiment":"neutral","sentiment_score":-0.012406453490257263},{"text":"So, yeah, after that, I'll just inform the tenant that, yeah, there is still some Internet there until the fourth, so they're away.","start":300.72,"end":311.785,"sentiment":"neutral","sentiment_score":-0.15346748697692933},{"text":"And they will be disconnected after that I mean, the landlord.","start":312.645,"end":316.105,"sentiment":"neutral","sentiment_score":-0.20164608007127588}],"sentiment":"neutral","sentiment_score":-0.14876044876873493,"num_words":45,"start":291.2,"end":316.105},{"sentences":[{"text":"Yeah.","start":320.5,"end":321.0,"sentiment":"neutral","sentiment_score":-0.06617026031017303},{"text":"Yep.","start":334.415,"end":334.915,"sentiment":"neutral","sentiment_score":0.0748862698674202},{"text":"Yeah.","start":347.43,"end":347.67,"sentiment":"neutral","sentiment_score":-0.0069023361429572105},{"text":"I already have there is a NBN provisions in the new place, and I already applied for the want the NBN providers.","start":347.67,"end":355.45,"sentiment":"neutral","sentiment_score":0.00326474645937031},{"text":"Yep.","start":361.86502,"end":362.36502,"sentiment":"neutral","sentiment_score":0.004713121801614761}],"sentiment":"neutral","sentiment_score":0.0030135083585404432,"num_words":26,"start":320.5,"end":362.36502},{"sentences":[{"text":"I'm good.","start":383.56,"end":384.19998,"sentiment":"positive","sentiment_score":0.4419729709625244},{"text":"I'm good.","start":384.19998,"end":384.84,"sentiment":"positive","sentiment_score":0.3783169984817505},{"text":"Because they have a different providers in in the compound.","start":384.84,"end":388.46,"sentiment":"neutral","sentiment_score":0.032803777419030664},{"text":"Yeah.","start":388.59998,"end":389.08,"sentiment":"neutral","sentiment_score":0.026482868939638134},{"text":"Yeah.","start":389.08,"end":389.58,"sentiment":"neutral","sentiment_score":0.026324279606342316}],"sentiment":"neutral","sentiment_score":0.1263390538515523,"num_words":16,"start":383.56,"end":389.58},{"sentences":[{"text":"Yeah.","start":395.51498,"end":396.01498,"sentiment":"neutral","sentiment_score":0.02048671618103981},{"text":"Yeah.","start":400.715,"end":401.215,"sentiment":"neutral","sentiment_score":0.008987698704004288},{"text":"That that building in 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you.","start":454.38498,"end":455.205,"sentiment":"positive","sentiment_score":0.3882532864809036}],"sentiment":"neutral","sentiment_score":0.2383696391646351,"num_words":7,"start":437.99,"end":455.205},{"sentences":[{"text":"Thanks.","start":455.345,"end":455.845,"sentiment":"positive","sentiment_score":0.4246869683265686},{"text":"Yeah.","start":457.905,"end":458.22498,"sentiment":"positive","sentiment_score":0.5087627172470093},{"text":"Thank you.","start":458.22498,"end":458.625,"sentiment":"positive","sentiment_score":0.8100434839725494},{"text":"Thanks.","start":458.625,"end":459.125,"sentiment":"positive","sentiment_score":0.7894023656845093},{"text":"Bye.","start":459.185,"end":459.685,"sentiment":"positive","sentiment_score":0.46608322858810425}],"sentiment":"positive","sentiment_score":0.6348370412985483,"num_words":6,"start":455.345,"end":459.685}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Called your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Airtel account, Melissa.\n\nChannel 1: Thanks. Please stay on the line. Hello?\n\nChannel 0: Hi. Good afternoon. This is Airtel accounts. My name is Melissa. Am I speaking to mister Marlon Vascano?\n\nChannel 1: Yes. Speaking.\n\nChannel 0: Hi. How are you today?\n\nChannel 1: I'm good. I'm good, Lisa. Yeah.\n\nChannel 0: That's great to hear. And thank you so much for answering my phone call, Marlon. So I I believe you've already got a call from our sales representative because we received your support ticket that you are requesting to cancel your services to this premises due to moving in to other location. Is that right?\n\nChannel 1: Yeah. Yeah. I received a call earlier.\n\nChannel 0: Okay. That's perfect. I am calling you because we would like to make sure that we are processing your request accordingly, and everything will be clear on your part as well when it comes to billing. Would you mind confirming to me what is your preferred date to have your services canceled?\n\nChannel 1: Yeah. In the in the earlier call, I already mentioned that that make it today because of the thirty days notice period.\n\nChannel 0: Yeah.\n\nChannel 1: I\n\nChannel 0: Yeah.\n\nChannel 1: I originally put it on seven, but since the thirty days notice per year, this I requested to actually, to do the cancellation today.\n\nChannel 0: Okay. That's correct.\n\nChannel 1: And I\n\nChannel 0: So,\n\nChannel 1: I\n\nChannel 0: basically,\n\nChannel 1: still have Internet, yeah, until I move. Right? Because I have still\n\nChannel 0: yeah,\n\nChannel 1: thirty days after that. Yeah. K.\n\nChannel 0: so I would love to explain the thirty days notice. So, basically, since this is the day that we received your ticket and spoke to you over the phone, which is our canceling process should be done always, your thirty days notice runs August 4 to September 4. And then you have an option to which date you will you would like to cancel your service between those.\n\nChannel 1: Oh, okay. So canceling the service in the thirty days notice is different.\n\nChannel 0: Yes.\n\nChannel 1: I thought\n\nChannel 0: No.\n\nChannel 1: in\n\nChannel 0: That\n\nChannel 1: the explanation I have earlier, once I cancel this day, then the thirty days notice will run from that\n\nChannel 0: no.\n\nChannel 1: day.\n\nChannel 0: So for example, you would like to cancel your service. Here's the thirty days notice. Thirty days notice runs started once we spoke to customer and confirmed they are really liking to cancel the service. So like what we are doing today, August 4, we are talking right now. So we are\n\nChannel 1: Mhmm.\n\nChannel 0: acknowledging your notice today\n\nChannel 1: K.\n\nChannel 0: and to cover it, it will be September 4. Right? So\n\nChannel 1: K.\n\nChannel 0: since our billing process is every first of each month and all active accounts are being sent an invoice last August 1, I believe you already received your invoice.\n\nChannel 1: Yes.\n\nChannel 0: Your invoice covering this full period of August has been sent, which is $89.95. And then to to complete your thirty days notice from today, your remaining invoice from September 1 will be September '4 because today is August 4. Reason why, you have the options between those date which you would like to have your services canceled. So if you would like to have your service canceled on the '15, on the thirtieth, that would be fine. Because that's the outstanding invoices that cover your notice.\n\nSo if you would like to maximize it, you can go ahead and have your services until the fourth as well of September.\n\nChannel 1: Yep.\n\nChannel 0: Because\n\nChannel 1: If that's the case, since I'm paying for it until the fourth,\n\nChannel 0: yeah.\n\nChannel 1: then yeah. Do it\n\nChannel 0: That's\n\nChannel 1: until\n\nChannel 0: correct.\n\nChannel 1: fourth.\n\nChannel 0: So it\n\nChannel 1: K.\n\nChannel 0: will it will not waste the amount that you are paying. Right? Because\n\nChannel 1: Yeah.\n\nChannel 0: if you would like to have your service canceled today, you should call us July 4. In that way, when you receive your invoice August 1, it only cover your August '4, then we can cancel it. That's how it works. So you will stay in this premises until the September 4?\n\nChannel 1: No. No. I'll stay until the tenth.\n\nChannel 0: September 10.\n\nChannel 1: I'll stay until the tenth. Yeah.\n\nChannel 0: Oh, okay.\n\nChannel 1: So,\n\nChannel 0: Okay.\n\nChannel 1: yeah, after that, I'll just inform the tenant that,\n\nChannel 0: Mm-mm.\n\nChannel 1: yeah, there is still some Internet there until the fourth, so they're away. And they will be disconnected after that I mean,\n\nChannel 0: Oh,\n\nChannel 1: the landlord.\n\nChannel 0: so August 10, you will be leaving to this ad. You will move\n\nChannel 1: Yeah.\n\nChannel 0: out. Oh, okay. Alright. So you opted to let your services be live until the fourth to maximize what you are paying.\n\nChannel 1: Yep.\n\nChannel 0: Okay. And then also one more thing. So I'm sorry I'm taking too much of your time. You have your services active to the new address that you are moving in?\n\nChannel 1: Yeah. I already have there is a NBN provisions in the new place, and I already applied for the want the NBN providers.\n\nChannel 0: Oh, so it's already waiting for an activation?\n\nChannel 1: Yep.\n\nChannel 0: Oh, okay. I got it. That's so sad. Because as mentioned by one of our rep, they are, like, ready to provide you a free accommodation voucher and extend 15% discount for your three months there. If you would like to connect or activate your service with Airtel.\n\nChannel 1: I'm good. I'm good. Because\n\nChannel 0: Okay.\n\nChannel 1: they have a different providers in in the compound. Yeah. Yeah.\n\nChannel 0: Oh, yeah. NBN. We also have an NBN. We offer different network. NBN,\n\nChannel 1: Yeah.\n\nChannel 0: Supa, Linham. Because right now you aren't a Supa. Right? Your building or apartment\n\nChannel 1: Yeah.\n\nChannel 0: is in the\n\nChannel 1: That\n\nChannel 0: code\n\nChannel 1: that\n\nChannel 0: for\n\nChannel 1: building\n\nChannel 0: Supa.\n\nChannel 1: in Supa. Yeah. The one I'm moving\n\nChannel 0: Yes.\n\nChannel 1: is a townhouse, and the Body Corp\n\nChannel 0: Oh,\n\nChannel 1: have\n\nChannel 0: okay.\n\nChannel 1: NBN\n\nChannel 0: So\n\nChannel 1: providers there. Okay.\n\nChannel 0: mhmm. And then it's already been active?\n\nChannel 1: Yeah. It's in process\n\nChannel 0: Oh,\n\nChannel 1: already\n\nChannel 0: I see.\n\nChannel 1: applied.\n\nChannel 0: I\n\nChannel 1: Yeah.\n\nChannel 0: I got it. I appreciate those details. And in case you need our services services in the future, please give us a call, and we are more than happy to welcome you back, Marlon. And we\n\nChannel 1: Yes.\n\nChannel 0: truly appreciate the time you spent with Airtel. I will have this notated, the final thing on your account. September\n\nChannel 1: Yes.\n\nChannel 0: four, we will cancel your services. Okay? So your bill this month is $89.95. And then by September 1, you will receive a last invoice which only cover that period.\n\nChannel 1: Yep. Okay.\n\nChannel 0: Okay. Thank you\n\nChannel 1: All\n\nChannel 0: so\n\nChannel 1: good.\n\nChannel 0: much. Thank\n\nChannel 1: Thank\n\nChannel 0: you. And\n\nChannel 1: you.\n\nChannel 0: you do have\n\nChannel 1: Thanks.\n\nChannel 0: a great day. Be safe always. Okay?\n\nChannel 1: Yeah. Thank you. Thanks.\n\nChannel 0: Thank you.\n\nChannel 1: Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Called your name and reason for calling.","start":0.24,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.011331877005951745},{"text":"I'll see if this person is available.","start":2.1599998,"end":4.02,"sentiment":"neutral","sentiment_score":0.013147104132388319}],"sentiment":"neutral","sentiment_score":0.012239490569170033,"channel":1,"num_words":14,"start":0.24,"end":4.02},{"sentences":[{"text":"Airtel account, Melissa.","start":7.12,"end":8.74,"sentiment":"neutral","sentiment_score":0.02977921503285567}],"sentiment":"neutral","sentiment_score":0.02977921503285567,"channel":0,"num_words":3,"start":7.12,"end":8.74},{"sentences":[{"text":"Thanks.","start":13.84,"end":14.34,"sentiment":"positive","sentiment_score":0.3580363988876343},{"text":"Please stay on the line.","start":14.815,"end":16.435,"sentiment":"neutral","sentiment_score":0.16699733436107636},{"text":"Hello?","start":22.974998,"end":23.474998,"sentiment":"neutral","sentiment_score":0.06198360025882721}],"sentiment":"neutral","sentiment_score":0.17928666727883474,"channel":1,"num_words":7,"start":13.84,"end":23.474998},{"sentences":[{"text":"Hi.","start":24.325,"end":24.645,"sentiment":"neutral","sentiment_score":0.09641878306865692},{"text":"Good afternoon.","start":24.645,"end":25.384998,"sentiment":"neutral","sentiment_score":0.20030518621206284},{"text":"This is Airtel accounts.","start":25.605,"end":27.145,"sentiment":"neutral","sentiment_score":0.07672092318534851},{"text":"My name is Melissa.","start":27.205,"end":28.185,"sentiment":"neutral","sentiment_score":0.051117513328790665},{"text":"Am I speaking to mister Marlon Vascano?","start":28.244999,"end":30.825,"sentiment":"neutral","sentiment_score":0.040937303964580805}],"sentiment":"neutral","sentiment_score":0.07194133496118917,"channel":0,"num_words":18,"start":24.325,"end":30.825},{"sentences":[{"text":"Yes.","start":32.41,"end":32.57,"sentiment":"neutral","sentiment_score":0.05493783205747605},{"text":"Speaking.","start":32.57,"end":33.07,"sentiment":"neutral","sentiment_score":0.050503361970186234}],"sentiment":"neutral","sentiment_score":0.05272059701383114,"channel":1,"num_words":2,"start":32.41,"end":33.07},{"sentences":[{"text":"Hi.","start":33.670002,"end":33.91,"sentiment":"neutral","sentiment_score":0.14130257070064545},{"text":"How are you today?","start":33.91,"end":34.89,"sentiment":"neutral","sentiment_score":0.2130814716219902}],"sentiment":"neutral","sentiment_score":0.19872569143772126,"channel":0,"num_words":5,"start":33.670002,"end":34.89},{"sentences":[{"text":"I'm good.","start":35.45,"end":35.93,"sentiment":"positive","sentiment_score":0.4368780702352524},{"text":"I'm good, Lisa.","start":35.93,"end":36.83,"sentiment":"positive","sentiment_score":0.4370328386624654},{"text":"Yeah.","start":36.97,"end":37.47,"sentiment":"positive","sentiment_score":0.33764174580574036}],"sentiment":"positive","sentiment_score":0.42041606704394024,"channel":1,"num_words":6,"start":35.45,"end":37.47},{"sentences":[{"text":"That's great to hear.","start":37.35,"end":38.39,"sentiment":"positive","sentiment_score":0.5662487894296646},{"text":"And thank you so much for answering my phone call, Marlon.","start":38.39,"end":41.45,"sentiment":"positive","sentiment_score":0.4555278312076222},{"text":"So I I believe you've already got a call from our sales representative because we received your support ticket that you are requesting to cancel your services to this premises due to moving in to other location.","start":41.91,"end":58.480003,"sentiment":"neutral","sentiment_score":-0.15378673535746498},{"text":"Is that right?","start":58.620003,"end":59.440002,"sentiment":"neutral","sentiment_score":-0.026194875439008076}],"sentiment":"neutral","sentiment_score":0.02740195393562317,"channel":0,"num_words":55,"start":37.35,"end":59.440002},{"sentences":[{"text":"Yeah.","start":60.280003,"end":60.52,"sentiment":"neutral","sentiment_score":-0.00431235134601593},{"text":"Yeah.","start":60.52,"end":60.68,"sentiment":"neutral","sentiment_score":0.007998177781701088},{"text":"I received a call earlier.","start":60.68,"end":62.140003,"sentiment":"neutral","sentiment_score":0.01048976629972458}],"sentiment":"neutral","sentiment_score":0.008019236847758293,"channel":1,"num_words":7,"start":60.280003,"end":62.140003},{"sentences":[{"text":"Okay.","start":62.54,"end":63.02,"sentiment":"neutral","sentiment_score":0.174587219953537},{"text":"That's perfect.","start":63.02,"end":63.84,"sentiment":"positive","sentiment_score":0.4304831922054291},{"text":"I am calling you because we would like to make sure that we are processing your request accordingly, and everything will be clear on your part as well when it comes to billing.","start":66.3,"end":76.345,"sentiment":"neutral","sentiment_score":0.22931192770148767},{"text":"Would you mind confirming to me what is your preferred date to have your services canceled?","start":77.205,"end":83.225006,"sentiment":"neutral","sentiment_score":0.048774376744404435}],"sentiment":"neutral","sentiment_score":0.1804468701235377,"channel":0,"num_words":52,"start":62.54,"end":83.225006},{"sentences":[{"text":"Yeah.","start":85.165,"end":85.485,"sentiment":"neutral","sentiment_score":0.0002653636038303375},{"text":"In the in the earlier call, I already mentioned that that make it today because of the thirty days notice period.","start":85.485,"end":95.63,"sentiment":"neutral","sentiment_score":-0.048797791646349994}],"sentiment":"neutral","sentiment_score":-0.046567648225887256,"channel":1,"num_words":22,"start":85.165,"end":95.63},{"sentences":[{"text":"Yeah.","start":95.49,"end":95.99,"sentiment":"neutral","sentiment_score":-0.03723636269569397}],"sentiment":"neutral","sentiment_score":-0.03723636269569397,"channel":0,"num_words":1,"start":95.49,"end":95.99},{"sentences":[{"text":"I","start":96.409996,"end":96.729996,"sentiment":"neutral","sentiment_score":-0.05331723764538765}],"sentiment":"neutral","sentiment_score":-0.05331723764538765,"channel":1,"num_words":1,"start":96.409996,"end":96.729996},{"sentences":[{"text":"Yeah.","start":96.69,"end":97.19,"sentiment":"neutral","sentiment_score":-0.05302814766764641}],"sentiment":"neutral","sentiment_score":-0.05302814766764641,"channel":0,"num_words":1,"start":96.69,"end":97.19},{"sentences":[{"text":"I originally put it on seven, but since the thirty days notice per year, this I requested to actually, to do the cancellation today.","start":96.729996,"end":107.945,"sentiment":"neutral","sentiment_score":-0.10938567326714595}],"sentiment":"neutral","sentiment_score":-0.10938567326714595,"channel":1,"num_words":24,"start":96.729996,"end":107.945},{"sentences":[{"text":"Okay.","start":109.065,"end":109.565,"sentiment":"neutral","sentiment_score":0.00587565079331398},{"text":"That's correct.","start":109.785,"end":110.604996,"sentiment":"neutral","sentiment_score":0.028106734156608578}],"sentiment":"neutral","sentiment_score":0.02069637303551038,"channel":0,"num_words":3,"start":109.065,"end":110.604996},{"sentences":[{"text":"And I","start":110.405,"end":110.965,"sentiment":"neutral","sentiment_score":0.008550986647605896}],"sentiment":"neutral","sentiment_score":0.008550986647605896,"channel":1,"num_words":2,"start":110.405,"end":110.965},{"sentences":[{"text":"So,","start":110.665,"end":110.985,"sentiment":"neutral","sentiment_score":-0.0016714353114366531}],"sentiment":"neutral","sentiment_score":-0.0016714353114366531,"channel":0,"num_words":1,"start":110.665,"end":110.985},{"sentences":[{"text":"I","start":110.965,"end":111.125,"sentiment":"neutral","sentiment_score":-0.006492279469966888}],"sentiment":"neutral","sentiment_score":-0.006492279469966888,"channel":1,"num_words":1,"start":110.965,"end":111.125},{"sentences":[{"text":"basically,","start":110.985,"end":111.485,"sentiment":"neutral","sentiment_score":-0.005084726959466934}],"sentiment":"neutral","sentiment_score":-0.005084726959466934,"channel":0,"num_words":1,"start":110.985,"end":111.485},{"sentences":[{"text":"still have Internet, yeah, until I move.","start":111.125,"end":113.604996,"sentiment":"neutral","sentiment_score":-0.00923173235995429},{"text":"Right?","start":113.604996,"end":113.97,"sentiment":"neutral","sentiment_score":-0.0013812687247991562},{"text":"Because I have still","start":114.05,"end":114.93,"sentiment":"neutral","sentiment_score":-0.04659359809011221}],"sentiment":"neutral","sentiment_score":-0.02103148230041067,"channel":1,"num_words":12,"start":111.125,"end":114.93},{"sentences":[{"text":"yeah,","start":114.659996,"end":115.159996,"sentiment":"neutral","sentiment_score":-0.04453737288713455}],"sentiment":"neutral","sentiment_score":-0.04453737288713455,"channel":0,"num_words":1,"start":114.659996,"end":115.159996},{"sentences":[{"text":"thirty days after that.","start":114.93,"end":115.97,"sentiment":"neutral","sentiment_score":-0.037948296405375004},{"text":"Yeah.","start":115.97,"end":116.37,"sentiment":"neutral","sentiment_score":0.005154339596629143},{"text":"K.","start":116.37,"end":116.87,"sentiment":"neutral","sentiment_score":-0.003593951463699341}],"sentiment":"neutral","sentiment_score":-0.025038799581428368,"channel":1,"num_words":6,"start":114.93,"end":116.87},{"sentences":[{"text":"so I would love to explain the thirty days notice.","start":116.82,"end":121.56,"sentiment":"neutral","sentiment_score":0.004519612714648247},{"text":"So, basically, since this is the day that we received your ticket and spoke to you over the phone, which is our canceling process should be done always, your thirty days notice runs August 4 to September 4.","start":121.939995,"end":136.445,"sentiment":"neutral","sentiment_score":-0.001482154242694378},{"text":"And then you have an option to which date you will you would like to cancel your 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once I cancel this day, then the thirty days notice will run from that","start":154.4,"end":160.79999,"sentiment":"neutral","sentiment_score":-0.1645240156274093}],"sentiment":"neutral","sentiment_score":-0.1645240156274093,"channel":1,"num_words":19,"start":154.4,"end":160.79999},{"sentences":[{"text":"no.","start":160.77501,"end":161.27501,"sentiment":"neutral","sentiment_score":-0.1424233466386795}],"sentiment":"neutral","sentiment_score":-0.1424233466386795,"channel":0,"num_words":1,"start":160.77501,"end":161.27501},{"sentences":[{"text":"day.","start":160.79999,"end":161.29999,"sentiment":"neutral","sentiment_score":-0.1424407809972763}],"sentiment":"neutral","sentiment_score":-0.1424407809972763,"channel":1,"num_words":1,"start":160.79999,"end":161.29999},{"sentences":[{"text":"So for example, you would like to cancel your service.","start":161.65501,"end":166.395,"sentiment":"neutral","sentiment_score":-0.10279292985796928},{"text":"Here's the thirty days 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your notice today","start":189.52501,"end":191.945,"sentiment":"neutral","sentiment_score":0.0757010905072093}],"sentiment":"neutral","sentiment_score":0.0757010905072093,"channel":0,"num_words":4,"start":189.52501,"end":191.945},{"sentences":[{"text":"K.","start":191.945,"end":192.445,"sentiment":"neutral","sentiment_score":0.0787501186132431}],"sentiment":"neutral","sentiment_score":0.0787501186132431,"channel":1,"num_words":1,"start":191.945,"end":192.445},{"sentences":[{"text":"and to cover it, it will be September 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invoice.","start":196.93001,"end":207.67001,"sentiment":"neutral","sentiment_score":0.007778234458689032}],"sentiment":"neutral","sentiment_score":0.007778234458689032,"channel":0,"num_words":29,"start":196.93001,"end":207.67001},{"sentences":[{"text":"Yes.","start":208.53,"end":209.03,"sentiment":"neutral","sentiment_score":0.10536305606365204}],"sentiment":"neutral","sentiment_score":0.10536305606365204,"channel":1,"num_words":1,"start":208.53,"end":209.03},{"sentences":[{"text":"Your invoice covering this full period of August has been sent, which is $89.95.","start":208.69,"end":214.735,"sentiment":"neutral","sentiment_score":0.12275554239749908},{"text":"And then to to complete your thirty days notice from today, your remaining invoice from September 1 will be September '4 because today is August 4.","start":215.435,"end":227.85999,"sentiment":"neutral","sentiment_score":0.028406079571980696},{"text":"Reason why, you have the options between those date which you would like to have 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The representative, Melissa, confirmed the cancellation and informed Marlon that his billing process is every first of each month and all active accounts are sent an invoice. Marlon was informed that he will stay in the premises until the October date and that his NBN provisions have been applied."},"intents":{"segments":[{"text":"So I I believe you've already got a call from our sales representative because we received your support ticket that you are requesting to cancel your services to this premises due to moving in to other location. Is that right? 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So if you would like to maximize it, you can go ahead and have your services until the fourth as well of September. Yep.","start_word":511,"end_word":563,"intents":[{"intent":"Provide explanation","confidence_score":0.0017411902}]},{"text":"So if you would like to maximize it, you can go ahead and have your services until the fourth as well of September. Yep.","start_word":540,"end_word":563,"intents":[{"intent":"Provide option to maximize services","confidence_score":0.00070983235}]},{"text":"yeah, after that, I'll just inform the tenant that, Mm-mm. yeah, there is still some Internet there until the fourth, so they're away. And they will be disconnected after that I mean, Oh, the landlord. so August 10, you will be leaving to this ad. You will move Yeah. out.","start_word":674,"end_word":723,"intents":[{"intent":"Inform landlord of disconnection","confidence_score":0.00741142}]},{"text":"I already have there is a NBN provisions in the new place, and I already applied for the want the NBN providers.","start_word":778,"end_word":799,"intents":[{"intent":"Inquire about nbn provisions","confidence_score":0.00014092521}]},{"text":"Because as mentioned by one of our rep, they are, like, ready to provide you a free accommodation voucher and extend 15% discount for your three months there.","start_word":817,"end_word":844,"intents":[{"intent":"Provide discount","confidence_score":0.0013283415},{"intent":"Offer accommodation voucher","confidence_score":0.19174539},{"intent":"Provide discount","confidence_score":0.006860054}]},{"text":"So your bill this month is $89.95. And then by September 1, you will receive a last invoice which only cover that period. Yep.","start_word":1018,"end_word":1041,"intents":[{"intent":"Inquire about bill","confidence_score":0.0014529746}]},{"text":"Thank you All so good. much. Thank Thank you.","start_word":1044,"end_word":1052,"intents":[{"intent":"Express appreciation","confidence_score":0.09763058},{"intent":"Express gratitude","confidence_score":0.2673499}]}]},"sentiments":{"segments":[{"text":"Called your name and reason for calling. I'll see if this person is available. Airtel account, Melissa.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.01679316908121109},{"text":"Thanks.","start_word":17,"end_word":17,"sentiment":"positive","sentiment_score":0.3580363988876343},{"text":"Please stay on the line. Hello? Hi. Good afternoon. This is Airtel accounts. My name is Melissa. Am I speaking to mister Marlon Vascano? Yes. Speaking. Hi. How are you today?","start_word":18,"end_word":48,"sentiment":"neutral","sentiment_score":0.10133174061775208},{"text":"I'm good. I'm good, Lisa. Yeah. That's great to hear. And thank you so much for answering my phone call, Marlon.","start_word":49,"end_word":69,"sentiment":"positive","sentiment_score":0.4543808996677398},{"text":"So I I believe you've already got a call from our sales representative because we received your support ticket that you are requesting to cancel your services to this premises due to moving in to other location. Is that right? Yeah. Yeah. I received a call earlier. Okay.","start_word":70,"end_word":117,"sentiment":"neutral","sentiment_score":-0.1024969071149826},{"text":"That's perfect.","start_word":118,"end_word":119,"sentiment":"positive","sentiment_score":0.4225931167602539},{"text":"I am calling you because we would like to make sure that we are processing your request accordingly, and everything will be clear on your part as well when it comes to billing. Would you mind confirming to me what is your preferred date to have your services canceled? Yeah. In the in the earlier call, I already mentioned that that make it today because of the thirty days notice period. Yeah. I Yeah. I originally put it on seven, but since the thirty days notice per year, this I requested to actually, to do the cancellation today. Okay. That's correct. And I So, I basically, still have Internet, yeah, until I move. Right? Because I have still yeah, thirty days after that. Yeah. K. so I would love to explain the thirty days notice. So, basically, since this is the day that we received your ticket and spoke to you over the phone, which is our canceling process should be done always, your thirty days notice runs August 4 to September 4. And then you have an option to which date you will you would like to cancel your service between those. Oh, okay. So canceling the service in the thirty days notice is different. Yes. I thought No. in That the explanation I have earlier, once I cancel this day, then the thirty days notice will run from that no. day. So for example, you would like to cancel your service. Here's the thirty days notice.","start_word":120,"end_word":367,"sentiment":"neutral","sentiment_score":-0.01527133397758007},{"text":"Thirty days notice runs started once we spoke to customer and confirmed they are really liking to cancel the service.","start_word":368,"end_word":387,"sentiment":"negative","sentiment_score":-0.47718387842178345},{"text":"So like what we are doing today, August 4, we are talking right now. So we are Mhmm. acknowledging your notice today K. and to cover it, it will be September 4. Right? So K. since our billing process is every first of each month and all active accounts are being sent an invoice last August 1, I believe you already received your invoice. Yes. Your invoice covering this full period of August has been sent, which is $89.95. And then to to complete your thirty days notice from today, your remaining invoice from September 1 will be September '4 because today is August 4. Reason why, you have the options between those date which you would like to have your services canceled. So if you would like to have your service canceled on the '15, on the thirtieth, that would be fine. Because that's the outstanding invoices that cover your notice. So if you would like to maximize it, you can go ahead and have your services until the fourth as well of September. Yep. Because If that's the case, since I'm paying for it until the fourth, yeah. then yeah. Do it That's until correct. fourth. So it K. will it will not waste the amount that you are paying. Right? Because Yeah. if you would like to have your service canceled today, you should call us July 4. In that way, when you receive your invoice August 1, it only cover your August '4, then we can cancel it. That's how it works. So you will stay in this premises until the September 4? No. No. I'll stay until the tenth. September 10. I'll stay until the tenth. Yeah. Oh, okay. So, Okay. yeah, after that, I'll just inform the tenant that, Mm-mm. yeah, there is still some Internet there until the fourth, so they're away. And they will be disconnected after that I mean, Oh, the landlord. so August 10, you will be leaving to this ad. You will move Yeah. out. Oh, okay. Alright. So you opted to let your services be live until the fourth to maximize what you are paying. Yep. Okay. And then also one more thing. So I'm sorry I'm taking too much of your time. You have your services active to the new address that you are moving in? Yeah. I already have there is a NBN provisions in the new place, and I already applied for the want the NBN providers. Oh, so it's already waiting for an activation? Yep. Oh, okay. I got it. That's so sad. Because as mentioned by one of our rep, they are, like, ready to provide you a free accommodation voucher and extend 15% discount for your three months there. If you would like to connect or activate your service with Airtel.","start_word":388,"end_word":856,"sentiment":"neutral","sentiment_score":0.0031932893875382664},{"text":"I'm good. I'm good.","start_word":857,"end_word":860,"sentiment":"positive","sentiment_score":0.4168674647808075},{"text":"Because Okay. they have a different providers in in the compound. Yeah. Yeah. Oh, yeah. NBN. We also have an NBN. We offer different network. NBN, Yeah. Supa, Linham. Because right now you aren't a Supa. Right? Your building or apartment Yeah. is in the That code that for building Supa. in Supa. Yeah. The one I'm moving Yes. is a townhouse, and the Body Corp Oh, have okay. NBN So providers there. Okay. mhmm. And then it's already been active? Yeah. It's in process Oh, already I see. applied. I Yeah. I got it. I appreciate those details. And in case you need our services services in the future, please give us a call, and we are more than happy to welcome you back, Marlon. And we Yes. truly appreciate the time you spent with Airtel. I will have this notated, the final thing on your account. September Yes. four, we will cancel your services. Okay? So your bill this month is $89.95. And then by September 1, you will receive a last invoice which only cover that period. Yep. Okay. Okay.","start_word":861,"end_word":1043,"sentiment":"neutral","sentiment_score":0.04251725971698761},{"text":"Thank you All so good. much. Thank Thank you.","start_word":1044,"end_word":1052,"sentiment":"positive","sentiment_score":0.4032603204250336},{"text":"And you.","start_word":1053,"end_word":1054,"sentiment":"neutral","sentiment_score":0.3018035888671875},{"text":"you do have Thanks. a great day. Be safe always.","start_word":1055,"end_word":1064,"sentiment":"positive","sentiment_score":0.4303598701953888},{"text":"Okay?","start_word":1065,"end_word":1065,"sentiment":"neutral","sentiment_score":0.17129726707935333},{"text":"Yeah. Thank you. Thanks. Thank you. Bye.","start_word":1066,"end_word":1072,"sentiment":"positive","sentiment_score":0.6676033139228821},{"text":"Bye bye.","start_word":1073,"end_word":1074,"sentiment":"neutral","sentiment_score":0.25673791766166687}],"average":{"sentiment":"neutral","sentiment_score":0.029394286772164192}}}}