{"metadata":{"transaction_key":"deprecated","request_id":"019f34b4-4f9e-7be3-af65-7498b0e8c752","sha256":"fd3d749ebfe615f9e18b6e725f3e19e827e56f5a7812fa251be70b54362c276a","created":"2026-07-05T23:54:21.177Z","duration":26.855938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":32,"output_tokens":32},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":32,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Zooming Zhang. This is in reference to your pending invoices. Please give us a call to take care of this. Thank you.","confidence":1.0,"words":[{"word":"hi","start":13.184999,"end":13.684999,"confidence":0.9328613,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.16614843904972076},{"word":"zooming","start":13.825,"end":14.224999,"confidence":0.33740234,"punctuated_word":"Zooming","sentiment":"neutral","sentiment_score":0.15847572684288025},{"word":"zhang","start":14.224999,"end":14.545,"confidence":0.95825195,"punctuated_word":"Zhang.","sentiment":"neutral","sentiment_score":0.13530881702899933},{"word":"this","start":14.545,"end":14.705,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.0034006088972091675},{"word":"is","start":14.705,"end":14.865,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.040155842900276184},{"word":"in","start":14.865,"end":15.105,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.03986634686589241},{"word":"reference","start":15.105,"end":15.584999,"confidence":1.0,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":-0.05978986248373985},{"word":"to","start":15.584999,"end":15.825,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.118729330599308},{"word":"your","start":15.825,"end":16.305,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.1890769600868225},{"word":"pending","start":16.305,"end":16.805,"confidence":0.9970703,"punctuated_word":"pending","sentiment":"neutral","sentiment_score":-0.16835251450538635},{"word":"invoices","start":16.945,"end":17.445,"confidence":0.99975586,"punctuated_word":"invoices.","sentiment":"neutral","sentiment_score":-0.1458647847175598},{"word":"please","start":18.705,"end":19.205,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.21297411620616913},{"word":"give","start":19.345,"end":19.585,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.13855889439582825},{"word":"us","start":19.585,"end":19.744999,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.15528059005737305},{"word":"a","start":19.744999,"end":19.985,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10728207230567932},{"word":"call","start":19.985,"end":20.485,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.030219733715057373},{"word":"to","start":21.665,"end":21.904999,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08571067452430725},{"word":"take","start":21.904999,"end":22.145,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.12855428457260132},{"word":"care","start":22.145,"end":22.384998,"confidence":1.0,"punctuated_word":"care","sentiment":"neutral","sentiment_score":0.0116136372089386},{"word":"of","start":22.384998,"end":22.625,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.053195297718048096},{"word":"this","start":22.625,"end":23.125,"confidence":0.9995117,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":-0.1056048348546028},{"word":"thank","start":23.185,"end":23.505,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.710906982421875},{"word":"you","start":23.505,"end":24.005,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4150796830654144}],"paragraphs":{"transcript":"\nHi, Zooming Zhang. This is in reference to your pending invoices. Please give us a call to take care of this. Thank you.","paragraphs":[{"sentences":[{"text":"Hi, Zooming Zhang.","start":13.184999,"end":14.545,"sentiment":"neutral","sentiment_score":0.1533109943072001},{"text":"This is in reference to your pending invoices.","start":14.545,"end":17.445,"sentiment":"neutral","sentiment_score":-0.09565453138202429},{"text":"Please give us a call to take care of this.","start":18.705,"end":23.125,"sentiment":"neutral","sentiment_score":-0.1005766861140728},{"text":"Thank you.","start":23.185,"end":24.005,"sentiment":"positive","sentiment_score":0.5629933327436447}],"sentiment":"neutral","sentiment_score":-0.008047107121218809,"num_words":23,"start":13.184999,"end":24.005}]}}]},{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Zooming Zhang. This is in reference to your pending invoices. Please give us a call to take care of this. Thank you.","paragraphs":[{"sentences":[{"text":"Hi, Zooming Zhang.","start":13.184999,"end":14.545,"sentiment":"neutral","sentiment_score":0.1533109943072001},{"text":"This is in reference to your pending invoices.","start":14.545,"end":17.445,"sentiment":"neutral","sentiment_score":-0.09565453138202429},{"text":"Please give us a call to take care of this.","start":18.705,"end":23.125,"sentiment":"neutral","sentiment_score":-0.1005766861140728},{"text":"Thank you.","start":23.185,"end":24.005,"sentiment":"positive","sentiment_score":0.5629933327436447}],"sentiment":"neutral","sentiment_score":-0.008047107121218809,"channel":0,"num_words":23,"start":13.184999,"end":24.005}]},"summary":{"result":"success","short":"Hi, Zooming Zhang. This is in reference to your pending invoices. Please give us a call to take care of this. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":21,"end_word":22,"intents":[{"intent":"Request call back","confidence_score":0.23344292}]}]},"sentiments":{"segments":[{"text":"Hi, Zooming Zhang. This is in reference to your pending invoices. Please give us a call to take care of this.","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":-0.0525553822517395},{"text":"Thank you.","start_word":21,"end_word":22,"sentiment":"positive","sentiment_score":0.6535634994506836}],"average":{"sentiment":"neutral","sentiment_score":0.013643253594636915}}}}