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My name is Mary, and I'm calling from Airtel. May I\n\nChannel 1: Hello?\n\nChannel 0: speak with Sanesh?\n\nChannel 1: Yeah.\n\nChannel 0: Hi, Sanesh. Earlier, we talked about the status of your router, and you mentioned earlier that you also have the tracking ID. If I may ask if you're able to track it on the air Mhmm.\n\nChannel 1: Yeah.\n\nChannel 0: Yes. And I also checked here on my end using your tracking ID and confirmed that there's no movement from August 24, and today is September 5. So chances are the package has been stocked since August 24 in Richmond. For this one, Tanish, we advise our customer to contact the AU host directly to give delivery instruction.\n\nChannel 1: Yeah. Hello?\n\nChannel 0: Hold. Yes. I'm here.\n\nChannel 1: Eric,\n\nChannel 0: Hello?\n\nChannel 1: I'm listening to you.\n\nChannel 0: Spanish,\n\nChannel 1: Yeah. I\n\nChannel 0: can you hear me?\n\nChannel 1: yeah. Yeah. I'm hearing you.\n\nChannel 0: Yes. So as we have no more jurisdiction for the parcel once we have them handed to our AU post I mean, AU post.\n\nChannel 1: Yeah. Yeah. All good. Yeah. All good.\n\nYeah.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.0,"sentiment":"neutral","sentiment_score":0.02288347110152245},{"text":"My name is Mary, and I'm calling from Airtel.","start":2.0,"end":4.34,"sentiment":"neutral","sentiment_score":0.021620113506085344},{"text":"May I","start":5.12,"end":5.52,"sentiment":"neutral","sentiment_score":0.015976345166563988}],"sentiment":"neutral","sentiment_score":0.02078476524911821,"channel":0,"num_words":12,"start":1.68,"end":5.52},{"sentences":[{"text":"Hello?","start":5.44,"end":5.94,"sentiment":"neutral","sentiment_score":0.008571969345211983}],"sentiment":"neutral","sentiment_score":0.008571969345211983,"channel":1,"num_words":1,"start":5.44,"end":5.94},{"sentences":[{"text":"speak with Sanesh?","start":5.52,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.006783118626723687}],"sentiment":"neutral","sentiment_score":0.006783118626723687,"channel":0,"num_words":3,"start":5.52,"end":6.8199997},{"sentences":[{"text":"Yeah.","start":7.52,"end":8.02,"sentiment":"neutral","sentiment_score":0.039505735039711}],"sentiment":"neutral","sentiment_score":0.039505735039711,"channel":1,"num_words":1,"start":7.52,"end":8.02},{"sentences":[{"text":"Hi, Sanesh.","start":8.72,"end":9.78,"sentiment":"neutral","sentiment_score":0.0581115297973156},{"text":"Earlier, we talked about the status of your router, and you mentioned earlier that you also have the tracking ID.","start":10.32,"end":18.075,"sentiment":"neutral","sentiment_score":0.027463188488036396},{"text":"If I may ask if you're able to track it on the air Mhmm.","start":18.295,"end":23.115,"sentiment":"neutral","sentiment_score":0.007496584273342576}],"sentiment":"neutral","sentiment_score":0.021401083588393197,"channel":0,"num_words":36,"start":8.72,"end":23.115},{"sentences":[{"text":"Yeah.","start":24.375,"end":24.875,"sentiment":"neutral","sentiment_score":0.06118464469909668}],"sentiment":"neutral","sentiment_score":0.06118464469909668,"channel":1,"num_words":1,"start":24.375,"end":24.875},{"sentences":[{"text":"Yes.","start":26.055,"end":26.555,"sentiment":"neutral","sentiment_score":0.11129981279373168},{"text":"And I also checked here on my end using your tracking ID and confirmed that there's no movement from August 24, and today is September 5.","start":26.94,"end":39.045,"sentiment":"neutral","sentiment_score":0.04330157477838489},{"text":"So chances are the package has been stocked since August 24 in Richmond.","start":40.004997,"end":46.664997,"sentiment":"neutral","sentiment_score":0.040144530339882925},{"text":"For this one, Tanish, we advise our customer to contact the AU host directly to give delivery instruction.","start":47.684998,"end":56.03,"sentiment":"neutral","sentiment_score":0.022837788797914982}],"sentiment":"neutral","sentiment_score":0.03741551465194287,"channel":0,"num_words":58,"start":26.055,"end":56.03},{"sentences":[{"text":"Yeah.","start":57.345,"end":57.845,"sentiment":"neutral","sentiment_score":0.030458323657512665},{"text":"Hello?","start":64.85,"end":65.35,"sentiment":"neutral","sentiment_score":0.015359258279204369}],"sentiment":"neutral","sentiment_score":0.022908790968358517,"channel":1,"num_words":2,"start":57.345,"end":65.35},{"sentences":[{"text":"Hold.","start":65.53,"end":66.03,"sentiment":"neutral","sentiment_score":0.017241738736629486},{"text":"Yes.","start":66.17,"end":66.615,"sentiment":"neutral","sentiment_score":0.048723623156547546},{"text":"I'm 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you.","start":68.53,"end":69.91,"sentiment":"neutral","sentiment_score":0.026580442674458027}],"sentiment":"neutral","sentiment_score":0.026580442674458027,"channel":1,"num_words":4,"start":68.53,"end":69.91},{"sentences":[{"text":"Spanish,","start":75.015,"end":75.415,"sentiment":"neutral","sentiment_score":0.0037580011412501335}],"sentiment":"neutral","sentiment_score":0.0037580011412501335,"channel":0,"num_words":1,"start":75.015,"end":75.415},{"sentences":[{"text":"Yeah.","start":75.105,"end":75.26501,"sentiment":"neutral","sentiment_score":0.01772230491042137},{"text":"I","start":75.26501,"end":75.58501,"sentiment":"neutral","sentiment_score":0.009974563494324684}],"sentiment":"neutral","sentiment_score":0.013848434202373028,"channel":1,"num_words":2,"start":75.105,"end":75.58501},{"sentences":[{"text":"can you hear me?","start":75.415,"end":76.314995,"sentiment":"neutral","sentiment_score":0.0037226248532533646}],"sentiment":"neutral","sentiment_score":0.0037226248532533646,"channel":0,"num_words":4,"start":75.415,"end":76.314995},{"sentences":[{"text":"yeah.","start":76.145004,"end":76.385,"sentiment":"neutral","sentiment_score":0.01252773217856884},{"text":"Yeah.","start":76.385,"end":76.705,"sentiment":"neutral","sentiment_score":0.026682738214731216},{"text":"I'm hearing you.","start":76.705,"end":77.605,"sentiment":"neutral","sentiment_score":0.030361562346418697}],"sentiment":"neutral","sentiment_score":0.02605903148651123,"channel":1,"num_words":5,"start":76.145004,"end":77.605},{"sentences":[{"text":"Yes.","start":78.695,"end":79.195,"sentiment":"neutral","sentiment_score":0.048494406044483185},{"text":"So as we have no more jurisdiction for the parcel once we have them handed to our AU post I mean, AU 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She advises Sanesh to contact AU post directly for delivery instructions. The call ends with Mary confirming that everything is okay."},"intents":{"segments":[{"text":"Earlier, we talked about the status of your router, and you mentioned earlier that you also have the tracking ID. If I may ask if you're able to track it on the air Mhmm. Yeah.","start_word":19,"end_word":53,"intents":[{"intent":"Check router status","confidence_score":0.049079012}]}]},"sentiments":{"segments":[{"text":"Hello. My name is Mary, and I'm calling from Airtel. May I Hello? speak with Sanesh? Yeah. Hi, Sanesh. Earlier, we talked about the status of your router, and you mentioned earlier that you also have the tracking ID. If I may ask if you're able to track it on the air Mhmm. Yeah. Yes. And I also checked here on my end using your tracking ID and confirmed that there's no movement from August 24, and today is September 5. So chances are the package has been stocked since August 24 in Richmond. For this one, Tanish, we advise our customer to contact the AU host directly to give delivery instruction. Yeah. Hello? Hold. Yes. I'm here. Eric, Hello? I'm listening to you. Spanish, Yeah. I can you hear me? yeah. Yeah. I'm hearing you. Yes. So as we have no more jurisdiction for the parcel once we have them handed to our AU post I mean, AU post. Yeah. Yeah.","start_word":0,"end_word":161,"sentiment":"neutral","sentiment_score":0.02531350776553154},{"text":"All good. Yeah. All good.","start_word":162,"end_word":166,"sentiment":"positive","sentiment_score":0.45501983165740967},{"text":"Yeah.","start_word":167,"end_word":167,"sentiment":"neutral","sentiment_score":0.17283692955970764}],"average":{"sentiment":"neutral","sentiment_score":0.04099711249856388}}}}