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I don't know about Microsoft. You'll need to contact them. It could be an No. We don't do VPN. It could be maybe it's updated it by itself in your laptop or your PC, whatever you're using. You need to double check to see if it's on or off. Is this a work a work email address? Or so this is for your your job where you work from. Yeah? Mhmm. Yeah. That's what I'm saying. So your work all the other emails are working except for your work email. Now you'll probably need to contact your job, your work. Your work yeah. Okay. So you're right. The people from work are not able to do nothing except for you're saying we're able to able to help regarding your work email address. All the other email addresses, they all work perfect. Yeah? Now you so hang on. How many email addresses do you have on yeah. But we just got around in circles. We'd try to I'm just trying to cut this short. How many email addresses do you have on your computer? Just one or more? And both of them yep. The Gmail works. Right? And the Outlook is the one that's not working. Okay. Okay. Hang on a sec. Now do you have a laptop? Okay. So your phone, when you connect it to the Wi Fi, it doesn't work. When you connect it to your mobile battery, it works. Okay. On your phone, can you clear your browser history and the and the cookies? On your phone, can you clear the browser history and the cookies? Yeah. Because that's what might have a conflict with the new upgrade. So you need to go into your browser, go to the history, clear all that, and clear all the all the cookies. Cookies is all the ones that stores all all information that you don't really need, and it just stays there. But if you clear it, it gets rid of all that, and it'll probably eliminate all the conflict we've got in the IP settings. Do you have a do you have a personal you have your own personal laptop? Yeah. But I just wanted to check the settings on your router. But does your laptop have a Ethernet port? Is it Apple or Microsoft? Yeah. No. You can't you can't use Apple. No. We can't use Apple. It doesn't work. So what you do, can you go into your phone settings and go to hang on. Well, you got an Apple phone. Yeah? Okay. Which model is it? 17. Alright. So you go to your settings and go to where are we? Yeah. Mobile. Mobile. General. General. General. I think it's general. And then you got Okay. So go into your so you got the you got the Wi Fi you know, you got the iPhone 17. Right? Is it the 17 plus, 17 pro? Which one is it? Pro. Alright. Go to your settings and go go to the tab and click on general. And then scroll down and you'll see VPN and device management. Down the bottom, you see that? You see it or not? Okay. Click on that. Oh, no. No. Yeah. Okay. Click on that one. And now on the top, it's got VPN not connected or connected. Okay. That's good. Okay. Let's go back to settings. And now on the bottom, you got transfer or reset your phone. You see that? Can you click on that? And then click on just reset, and then you've got reset all settings, reset network settings, reset keyboard, reset all that stuff. You see all that? Yeah. Just click on the reset and then another window will pop up, and then you'll see reset all settings, reset network settings, reset keyboard. Do you see all that? Can you click on reset network settings? Okay. Does it ask you for a code? Okay. And then you the window once you put the code in, it'll come up reset network settings. So you click on that. And what the phone will do, it will just reset all the all the network settings, and hopefully, that will fix up that problem. Have you done that? Is it the is it the is it the phone you're talking to me on? No. No. It won't delete. It will just reset it. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. It's just resetting your your it's not disconnecting where it's resetting. 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afternoon, HR. I'm good. How are you? Yep. Did you wait twenty minutes?\n\nAnd what what's yeah. What's happening now? How's the speed now? Sorry? Yeah.\n\nYeah. How is the speed now? Yeah. Yeah. I don't know about Microsoft.\n\nYou'll need to contact them. It could be an No. We don't do VPN. It could be maybe it's updated it by itself in your laptop or your PC, whatever you're using. You need to double check to see if it's on or off.\n\nIs this a work a work email address? Or so this is for your your job where you work from. Yeah? Mhmm. Yeah.\n\nThat's what I'm saying. So your work all the other emails are working except for your work email. Now you'll probably need to contact your job, your work. Your work yeah. Okay.\n\nSo you're right. The people from work are not able to do nothing except for you're saying we're able to able to help regarding your work email address. All the other email addresses, they all work perfect. Yeah? Now you so hang on.\n\nHow many email addresses do you have on yeah. But we just got around in circles. We'd try to I'm just trying to cut this short. How many email addresses do you have on your computer? Just one or more?\n\nAnd both of them yep. The Gmail works. Right? And the Outlook is the one that's not working. Okay.\n\nOkay. Hang on a sec. Now do you have a laptop? Okay. So your phone, when you connect it to the Wi Fi, it doesn't work.\n\nWhen you connect it to your mobile battery, it works. Okay. On your phone, can you clear your browser history and the and the cookies? On your phone, can you clear the browser history and the cookies? Yeah.\n\nBecause that's what might have a conflict with the new upgrade. So you need to go into your browser, go to the history, clear all that, and clear all the all the cookies. Cookies is all the ones that stores all all information that you don't really need, and it just stays there. But if you clear it, it gets rid of all that, and it'll probably eliminate all the conflict we've got in the IP settings. Do you have a do you have a personal you have your own personal laptop?\n\nYeah. But I just wanted to check the settings on your router. But does your laptop have a Ethernet port? Is it Apple or Microsoft? Yeah.\n\nNo. You can't you can't use Apple. No. We can't use Apple. It doesn't work.\n\nSo what you do, can you go into your phone settings and go to hang on. Well, you got an Apple phone. Yeah? Okay. Which model is it?\n\n17. Alright. So you go to your settings and go to where are we? Yeah. Mobile.\n\nMobile. General. General. General. I think it's general.\n\nAnd then you got Okay. So go into your so you got the you got the Wi Fi you know, you got the iPhone 17. Right? Is it the 17 plus, 17 pro? Which one is it?\n\nPro. Alright. Go to your settings and go go to the tab and click on general. And then scroll down and you'll see VPN and device management. Down the bottom, you see that?\n\nYou see it or not? Okay. Click on that. Oh, no. No.\n\nYeah. Okay. Click on that one. And now on the top, it's got VPN not connected or connected. Okay.\n\nThat's good. Okay. Let's go back to settings. And now on the bottom, you got transfer or reset your phone. You see that?\n\nCan you click on that? And then click on just reset, and then you've got reset all settings, reset network settings, reset keyboard, reset all that stuff. You see all that? Yeah. Just click on the reset and then another window will pop up, and then you'll see reset all settings, reset network settings, reset keyboard.\n\nDo you see all that? Can you click on reset network settings? Okay. Does it ask you for a code? Okay.\n\nAnd then you the window once you put the code in, it'll come up reset network settings. So you click on that. And what the phone will do, it will just reset all the all the network settings, and hopefully, that will fix up that problem. Have you done that? Is it the is it the is it the phone you're talking to me on?\n\nNo. No. It won't delete. It will just reset it. Yeah.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Yeah. It's just resetting your your it's not disconnecting where it's resetting. So if there's any issues with the network, it'll fix it up.","paragraphs":[{"sentences":[{"text":"Good afternoon, HR.","start":1.1999999,"end":2.42,"sentiment":"neutral","sentiment_score":0.32345298926035565},{"text":"I'm good.","start":5.04,"end":5.52,"sentiment":"positive","sentiment_score":0.5879119634628296},{"text":"How are you?","start":5.52,"end":6.2599998,"sentiment":"positive","sentiment_score":0.38046619296073914},{"text":"Yep.","start":15.474999,"end":15.974999,"sentiment":"neutral","sentiment_score":0.00409463606774807},{"text":"Did you wait twenty minutes?","start":30.68,"end":32.22,"sentiment":"neutral","sentiment_score":-0.030920201167464256}],"sentiment":"neutral","sentiment_score":0.22407679312995502,"num_words":14,"start":1.1999999,"end":32.22},{"sentences":[{"text":"And what what's yeah.","start":33.96,"end":35.0,"sentiment":"neutral","sentiment_score":0.019548808690160513},{"text":"What's happening now?","start":35.0,"end":36.12,"sentiment":"neutral","sentiment_score":0.0035345821330944696},{"text":"How's the speed now?","start":36.12,"end":37.34,"sentiment":"neutral","sentiment_score":0.009124915581196547},{"text":"Sorry?","start":40.760002,"end":41.260002,"sentiment":"neutral","sentiment_score":-0.04243628680706024},{"text":"Yeah.","start":43.235,"end":43.475002,"sentiment":"neutral","sentiment_score":0.01152115035802126}],"sentiment":"neutral","sentiment_score":0.007260269771974821,"num_words":13,"start":33.96,"end":43.475002},{"sentences":[{"text":"Yeah.","start":43.475002,"end":43.955,"sentiment":"neutral","sentiment_score":0.016794908791780472},{"text":"How is the speed now?","start":43.955,"end":45.415,"sentiment":"neutral","sentiment_score":0.014612498693168163},{"text":"Yeah.","start":68.045,"end":68.365,"sentiment":"neutral","sentiment_score":-0.09628742188215256},{"text":"Yeah.","start":68.365,"end":68.524994,"sentiment":"neutral","sentiment_score":-0.10868363082408904},{"text":"I don't know about Microsoft.","start":68.524994,"end":69.725,"sentiment":"neutral","sentiment_score":-0.15937434136867523}],"sentiment":"neutral","sentiment_score":-0.07015271979169203,"num_words":13,"start":43.475002,"end":69.725},{"sentences":[{"text":"You'll need to contact them.","start":69.725,"end":71.265,"sentiment":"neutral","sentiment_score":-0.1574391394853592},{"text":"It could be an No.","start":71.645,"end":87.07,"sentiment":"neutral","sentiment_score":-0.15264814347028732},{"text":"We don't do VPN.","start":87.07,"end":88.37,"sentiment":"neutral","sentiment_score":-0.17919816821813583},{"text":"It could be maybe it's updated it by itself in your laptop or your PC, whatever you're using.","start":89.47,"end":95.65,"sentiment":"neutral","sentiment_score":-0.11220272589060995},{"text":"You need to double check to see if it's on or off.","start":95.915,"end":98.255,"sentiment":"neutral","sentiment_score":-0.11751075213154157}],"sentiment":"neutral","sentiment_score":-0.1294774358922785,"num_words":44,"start":69.725,"end":98.255},{"sentences":[{"text":"Is this a work a work email address?","start":116.880005,"end":120.0,"sentiment":"neutral","sentiment_score":-0.06261273613199592},{"text":"Or so this is for your your job where you work from.","start":120.0,"end":125.915,"sentiment":"neutral","sentiment_score":-0.026925036683678627},{"text":"Yeah?","start":125.915,"end":126.415,"sentiment":"neutral","sentiment_score":-0.03148626163601875},{"text":"Mhmm.","start":133.595,"end":134.095,"sentiment":"neutral","sentiment_score":-0.0353432260453701},{"text":"Yeah.","start":140.57,"end":141.05,"sentiment":"neutral","sentiment_score":-0.18149855732917783}],"sentiment":"neutral","sentiment_score":-0.046623059750899025,"num_words":23,"start":116.880005,"end":141.05},{"sentences":[{"text":"That's what I'm saying.","start":141.05,"end":142.17001,"sentiment":"neutral","sentiment_score":-0.21428116410970688},{"text":"So your work all the other emails are working except for your work email.","start":142.17001,"end":146.59001,"sentiment":"neutral","sentiment_score":-0.138741955693279},{"text":"Now you'll probably need to contact your job, your work.","start":151.265,"end":154.885,"sentiment":"neutral","sentiment_score":-0.14825056605041026},{"text":"Your work yeah.","start":155.185,"end":158.08499,"sentiment":"neutral","sentiment_score":-0.031746956830223404},{"text":"Okay.","start":189.42,"end":189.92,"sentiment":"neutral","sentiment_score":0.07945360243320465}],"sentiment":"neutral","sentiment_score":-0.13430640514707193,"num_words":32,"start":141.05,"end":189.92},{"sentences":[{"text":"So you're right.","start":191.57999,"end":192.21999,"sentiment":"neutral","sentiment_score":0.2005462497472763},{"text":"The people from work are not able to do nothing except for you're saying we're able to able to help regarding your work email address.","start":192.21999,"end":201.01999,"sentiment":"neutral","sentiment_score":0.16897611498832701},{"text":"All the other email addresses, they all work perfect.","start":201.01999,"end":203.5,"sentiment":"positive","sentiment_score":0.3684242367744446},{"text":"Yeah?","start":203.5,"end":204.0,"sentiment":"neutral","sentiment_score":0.14553047716617584},{"text":"Now you so hang on.","start":208.335,"end":209.695,"sentiment":"neutral","sentiment_score":-0.03457318544387818}],"sentiment":"neutral","sentiment_score":0.18870986755504165,"num_words":43,"start":191.57999,"end":209.695},{"sentences":[{"text":"How many email addresses do you have on yeah.","start":209.695,"end":212.575,"sentiment":"neutral","sentiment_score":-0.010007422831323411},{"text":"But we just got around in circles.","start":212.575,"end":214.595,"sentiment":"neutral","sentiment_score":-0.051490399188229015},{"text":"We'd try to I'm just trying to cut this short.","start":214.655,"end":217.075,"sentiment":"neutral","sentiment_score":-0.05207683276385069},{"text":"How many email addresses do you have on your computer?","start":217.58,"end":220.56,"sentiment":"neutral","sentiment_score":-0.01635816376656294},{"text":"Just one or more?","start":220.7,"end":222.16,"sentiment":"neutral","sentiment_score":-0.009946965845301747}],"sentiment":"neutral","sentiment_score":-0.029365935712121427,"num_words":40,"start":209.695,"end":222.16},{"sentences":[{"text":"And both of them yep.","start":223.58,"end":225.84,"sentiment":"neutral","sentiment_score":-0.007986155385151506},{"text":"The Gmail works.","start":227.02,"end":228.22,"sentiment":"neutral","sentiment_score":0.03536489978432655},{"text":"Right?","start":228.22,"end":228.72,"sentiment":"neutral","sentiment_score":0.02135571464896202},{"text":"And the Outlook is the one that's not working.","start":230.305,"end":232.325,"sentiment":"neutral","sentiment_score":-0.21159479353162977},{"text":"Okay.","start":240.94499,"end":241.44499,"sentiment":"neutral","sentiment_score":-0.014083623886108398}],"sentiment":"neutral","sentiment_score":-0.09636405939971537,"num_words":19,"start":223.58,"end":241.44499},{"sentences":[{"text":"Okay.","start":246.2,"end":246.44,"sentiment":"neutral","sentiment_score":-0.020116275176405907},{"text":"Hang on a sec.","start":246.44,"end":247.5,"sentiment":"neutral","sentiment_score":-0.02863043500110507},{"text":"Now do you have a laptop?","start":247.56,"end":248.78,"sentiment":"neutral","sentiment_score":-0.032015726591149964},{"text":"Okay.","start":259.105,"end":259.42502,"sentiment":"neutral","sentiment_score":-0.11970023810863496},{"text":"So your phone, when you connect it to the Wi Fi, it doesn't work.","start":259.42502,"end":262.64502,"sentiment":"neutral","sentiment_score":-0.3123839997819492}],"sentiment":"neutral","sentiment_score":-0.18537725422244805,"num_words":26,"start":246.2,"end":262.64502},{"sentences":[{"text":"When you connect it to your mobile battery, it works.","start":262.945,"end":265.845,"sentiment":"neutral","sentiment_score":0.2615805000066757},{"text":"Okay.","start":281.16,"end":281.66,"sentiment":"neutral","sentiment_score":-0.0014609582722187042},{"text":"On your phone, can you clear your browser history and the and the cookies?","start":281.72,"end":286.86,"sentiment":"neutral","sentiment_score":-0.01827672230345862},{"text":"On your phone, can you clear the browser history and the cookies?","start":289.695,"end":293.79498,"sentiment":"neutral","sentiment_score":-0.01989601009214918},{"text":"Yeah.","start":299.615,"end":299.85498,"sentiment":"neutral","sentiment_score":-0.20587389171123505}],"sentiment":"neutral","sentiment_score":0.050364313598134015,"num_words":38,"start":262.945,"end":299.85498},{"sentences":[{"text":"Because that's what might have a conflict with the new upgrade.","start":299.85498,"end":303.07498,"sentiment":"negative","sentiment_score":-0.5543032180179249},{"text":"So you need to go into your browser, go to the history, clear all that, and clear all the all the cookies.","start":303.95,"end":308.85,"sentiment":"neutral","sentiment_score":-0.03646385703574528},{"text":"Cookies is all the ones that stores all all information that you don't really need, and it just stays there.","start":309.71,"end":315.95,"sentiment":"neutral","sentiment_score":-0.005786606797482818},{"text":"But if you clear it, it gets rid of all that, and it'll probably eliminate all the conflict we've got in the IP settings.","start":315.95,"end":321.91498,"sentiment":"neutral","sentiment_score":-0.030003955587744713},{"text":"Do you have a do you have a personal you have your own personal laptop?","start":336.76,"end":340.54,"sentiment":"neutral","sentiment_score":0.013952277352412541}],"sentiment":"neutral","sentiment_score":-0.08180525176905339,"num_words":92,"start":299.85498,"end":340.54},{"sentences":[{"text":"Yeah.","start":348.645,"end":348.885,"sentiment":"neutral","sentiment_score":-0.008059525862336159},{"text":"But I just wanted to check the settings on your router.","start":348.885,"end":352.725,"sentiment":"neutral","sentiment_score":0.0007094971158287742},{"text":"But does your laptop have a Ethernet port?","start":352.725,"end":357.145,"sentiment":"neutral","sentiment_score":-0.011109715327620506},{"text":"Is it Apple or Microsoft?","start":358.725,"end":360.345,"sentiment":"neutral","sentiment_score":-0.05598171725869179},{"text":"Yeah.","start":362.49,"end":362.99,"sentiment":"neutral","sentiment_score":-0.04282963275909424}],"sentiment":"neutral","sentiment_score":-0.01584119227929757,"num_words":26,"start":348.645,"end":362.99},{"sentences":[{"text":"No.","start":364.57,"end":364.88998,"sentiment":"neutral","sentiment_score":-0.08728921413421631},{"text":"You can't you can't use Apple.","start":364.88998,"end":366.41,"sentiment":"neutral","sentiment_score":-0.12666109700997671},{"text":"No.","start":366.41,"end":366.65,"sentiment":"neutral","sentiment_score":-0.20068442821502688},{"text":"We can't use Apple.","start":366.65,"end":367.53,"sentiment":"neutral","sentiment_score":-0.21624408662319183},{"text":"It doesn't work.","start":367.53,"end":368.43,"sentiment":"neutral","sentiment_score":-0.20628462731838226}],"sentiment":"neutral","sentiment_score":-0.16878469685713451,"num_words":15,"start":364.57,"end":368.43},{"sentences":[{"text":"So what you do, can you go into your phone settings and go to hang on.","start":372.16998,"end":377.565,"sentiment":"neutral","sentiment_score":-0.03246579959522933},{"text":"Well, you got an Apple phone.","start":377.565,"end":378.925,"sentiment":"neutral","sentiment_score":0.003084555578728517},{"text":"Yeah?","start":378.925,"end":379.425,"sentiment":"neutral","sentiment_score":0.018119605258107185},{"text":"Okay.","start":381.005,"end":381.485,"sentiment":"neutral","sentiment_score":0.016796551644802094},{"text":"Which model is it?","start":381.485,"end":382.785,"sentiment":"neutral","sentiment_score":0.004628261784091592}],"sentiment":"neutral","sentiment_score":-0.015982723429000804,"num_words":28,"start":372.16998,"end":382.785},{"sentences":[{"text":"17.","start":386.285,"end":386.785,"sentiment":"neutral","sentiment_score":0.006253358907997608},{"text":"Alright.","start":386.925,"end":387.425,"sentiment":"neutral","sentiment_score":0.022348839789628983},{"text":"So you go to your settings and go to where are we?","start":387.88498,"end":392.065,"sentiment":"neutral","sentiment_score":0.011744891215736667},{"text":"Yeah.","start":394.1,"end":394.34,"sentiment":"neutral","sentiment_score":0.013536842539906502},{"text":"Mobile.","start":394.34,"end":394.74,"sentiment":"neutral","sentiment_score":0.010463029146194458}],"sentiment":"neutral","sentiment_score":0.012096297810785472,"num_words":16,"start":386.285,"end":394.74},{"sentences":[{"text":"Mobile.","start":394.74,"end":395.24,"sentiment":"neutral","sentiment_score":0.01110385823994875},{"text":"General.","start":395.38,"end":395.62,"sentiment":"neutral","sentiment_score":0.01308919582515955},{"text":"General.","start":395.62,"end":396.02,"sentiment":"neutral","sentiment_score":0.014764648862183094},{"text":"General.","start":396.02,"end":396.52,"sentiment":"neutral","sentiment_score":0.02131222002208233},{"text":"I think it's general.","start":396.58,"end":397.72,"sentiment":"neutral","sentiment_score":0.02702536014840007}],"sentiment":"neutral","sentiment_score":0.02104642044287175,"num_words":8,"start":394.74,"end":397.72},{"sentences":[{"text":"And then you got Okay.","start":397.86,"end":405.635,"sentiment":"neutral","sentiment_score":0.033085421100258826},{"text":"So go into your so you got the you got the Wi Fi you know, you got the iPhone 17.","start":405.635,"end":411.575,"sentiment":"neutral","sentiment_score":0.041025984846055505},{"text":"Right?","start":411.635,"end":412.135,"sentiment":"neutral","sentiment_score":0.03615439310669899},{"text":"Is it the 17 plus, 17 pro?","start":413.075,"end":415.075,"sentiment":"neutral","sentiment_score":0.010039442817547492},{"text":"Which one is it?","start":415.075,"end":415.975,"sentiment":"neutral","sentiment_score":0.013556627091020346}],"sentiment":"neutral","sentiment_score":0.030989291989622084,"num_words":37,"start":397.86,"end":415.975},{"sentences":[{"text":"Pro.","start":418.65002,"end":419.15002,"sentiment":"neutral","sentiment_score":0.10229285061359406},{"text":"Alright.","start":419.29,"end":419.61002,"sentiment":"neutral","sentiment_score":0.11585410684347151},{"text":"Go to your settings and go go to the tab and click on general.","start":419.61002,"end":423.79,"sentiment":"neutral","sentiment_score":0.05317870793598039},{"text":"And then scroll down and you'll see VPN and device management.","start":425.37,"end":430.89,"sentiment":"neutral","sentiment_score":0.032523474571379746},{"text":"Down the bottom, you see that?","start":430.89,"end":432.465,"sentiment":"neutral","sentiment_score":0.015480802860110998}],"sentiment":"neutral","sentiment_score":0.042827027454746494,"num_words":33,"start":418.65002,"end":432.465},{"sentences":[{"text":"You see it or not?","start":435.505,"end":436.645,"sentiment":"neutral","sentiment_score":-0.00482975896447897},{"text":"Okay.","start":437.745,"end":438.145,"sentiment":"neutral","sentiment_score":0.022023044526576996},{"text":"Click on that.","start":438.145,"end":439.125,"sentiment":"neutral","sentiment_score":0.003911489620804787},{"text":"Oh, no.","start":441.10498,"end":441.585,"sentiment":"neutral","sentiment_score":-0.13576026260852814},{"text":"No.","start":441.585,"end":442.085,"sentiment":"neutral","sentiment_score":-0.17607583105564115}],"sentiment":"neutral","sentiment_score":-0.03649896980884174,"num_words":12,"start":435.505,"end":442.085},{"sentences":[{"text":"Yeah.","start":442.145,"end":442.465,"sentiment":"neutral","sentiment_score":-0.0801999568939209},{"text":"Okay.","start":442.465,"end":442.785,"sentiment":"neutral","sentiment_score":-0.02608288452029228},{"text":"Click on that one.","start":442.785,"end":444.005,"sentiment":"neutral","sentiment_score":-0.020238470751792192},{"text":"And now on the top, it's got VPN not connected or connected.","start":444.305,"end":448.245,"sentiment":"neutral","sentiment_score":-0.07855978064859907},{"text":"Okay.","start":450.76,"end":451.08002,"sentiment":"neutral","sentiment_score":0.2437688410282135}],"sentiment":"neutral","sentiment_score":-0.04664132900928196,"num_words":19,"start":442.145,"end":451.08002},{"sentences":[{"text":"That's good.","start":451.08002,"end":451.56,"sentiment":"positive","sentiment_score":0.4585205465555191},{"text":"Okay.","start":451.56,"end":451.88,"sentiment":"neutral","sentiment_score":0.1451830267906189},{"text":"Let's go back to settings.","start":451.88,"end":453.18,"sentiment":"neutral","sentiment_score":0.0806741937994957},{"text":"And now on the bottom, you got transfer or reset your phone.","start":454.36002,"end":458.76,"sentiment":"neutral","sentiment_score":0.04321992335220178},{"text":"You see that?","start":458.76,"end":459.66,"sentiment":"neutral","sentiment_score":0.042937749375899635}],"sentiment":"neutral","sentiment_score":0.09187162683709808,"num_words":23,"start":451.08002,"end":459.66},{"sentences":[{"text":"Can you click on that?","start":460.975,"end":462.515,"sentiment":"neutral","sentiment_score":0.04208734109997749},{"text":"And then click on just reset, and then you've got reset all settings, reset network settings, reset keyboard, reset all that stuff.","start":463.375,"end":474.415,"sentiment":"neutral","sentiment_score":0.017558970657939262},{"text":"You see all that?","start":474.415,"end":475.475,"sentiment":"neutral","sentiment_score":0.0153754404745996},{"text":"Yeah.","start":478.80002,"end":478.96,"sentiment":"neutral","sentiment_score":0.05724296718835831},{"text":"Just click on the reset and then another window will pop up, and then you'll see reset all settings, reset network settings, reset keyboard.","start":478.96,"end":489.3,"sentiment":"neutral","sentiment_score":0.03555196496502807}],"sentiment":"neutral","sentiment_score":0.028012963361106813,"num_words":56,"start":460.975,"end":489.3},{"sentences":[{"text":"Do you see all that?","start":489.52,"end":490.66,"sentiment":"neutral","sentiment_score":0.023055599629879},{"text":"Can you click on reset network settings?","start":491.955,"end":494.615,"sentiment":"neutral","sentiment_score":-0.0032111492806247304},{"text":"Okay.","start":496.915,"end":497.415,"sentiment":"neutral","sentiment_score":-0.007042390294373035},{"text":"Does it ask you for a code?","start":497.875,"end":499.495,"sentiment":"neutral","sentiment_score":-0.023242885512965068},{"text":"Okay.","start":504.74,"end":505.24,"sentiment":"neutral","sentiment_score":0.024996619671583176}],"sentiment":"neutral","sentiment_score":-0.0024736198108820688,"num_words":21,"start":489.52,"end":505.24},{"sentences":[{"text":"And then you the window once you put the code in, it'll come up reset network settings.","start":505.3,"end":510.52,"sentiment":"neutral","sentiment_score":0.018332125071217033},{"text":"So you click on that.","start":510.82,"end":512.28,"sentiment":"neutral","sentiment_score":0.02786327712237835},{"text":"And what the phone will do, it will just reset all the all the network settings, and hopefully, that will fix up that problem.","start":513.94,"end":521.245,"sentiment":"neutral","sentiment_score":0.01646110617245237},{"text":"Have you done that?","start":523.145,"end":524.285,"sentiment":"neutral","sentiment_score":0.02324105054140091},{"text":"Is it the is it the is it the phone you're talking to me on?","start":527.705,"end":531.245,"sentiment":"neutral","sentiment_score":-0.02857121601700783}],"sentiment":"neutral","sentiment_score":0.007852692644183453,"num_words":65,"start":505.3,"end":531.245},{"sentences":[{"text":"No.","start":536.44,"end":536.68,"sentiment":"neutral","sentiment_score":-0.11492691189050674},{"text":"No.","start":536.68,"end":537.0,"sentiment":"neutral","sentiment_score":-0.11842751502990724},{"text":"It won't delete.","start":537.0,"end":537.88,"sentiment":"neutral","sentiment_score":-0.12449214110771815},{"text":"It will just reset it.","start":537.88,"end":539.58,"sentiment":"neutral","sentiment_score":-0.07620460540056229},{"text":"Yeah.","start":545.725,"end":545.885,"sentiment":"neutral","sentiment_score":0.030954472720623016}],"sentiment":"neutral","sentiment_score":-0.08699085495688698,"num_words":11,"start":536.44,"end":545.885},{"sentences":[{"text":"Yeah.","start":545.885,"end":546.045,"sentiment":"neutral","sentiment_score":0.04324379563331604},{"text":"Yeah.","start":546.045,"end":546.285,"sentiment":"neutral","sentiment_score":0.028225282207131382},{"text":"Yeah.","start":546.285,"end":546.685,"sentiment":"neutral","sentiment_score":0.012180667370557783},{"text":"Yeah.","start":546.685,"end":547.005,"sentiment":"neutral","sentiment_score":0.04236219823360443},{"text":"Yeah.","start":547.005,"end":547.485,"sentiment":"neutral","sentiment_score":0.04623433202505112}],"sentiment":"neutral","sentiment_score":0.03444925509393215,"num_words":5,"start":545.885,"end":547.485},{"sentences":[{"text":"Yeah.","start":547.485,"end":547.965,"sentiment":"neutral","sentiment_score":0.04935991019010544},{"text":"Yeah.","start":547.965,"end":548.445,"sentiment":"neutral","sentiment_score":0.05164478346705437},{"text":"Yeah.","start":548.445,"end":548.92505,"sentiment":"neutral","sentiment_score":0.05017666518688202},{"text":"It's just resetting your your it's not disconnecting where it's resetting.","start":548.92505,"end":553.185,"sentiment":"neutral","sentiment_score":-0.011396925832906907},{"text":"So if there's any issues with the network, it'll fix it up.","start":554.045,"end":557.34503,"sentiment":"neutral","sentiment_score":-0.03204490647961696}],"sentiment":"neutral","sentiment_score":-0.01379706550282068,"num_words":26,"start":547.485,"end":557.34503}]}}]},{"alternatives":[{"transcript":"Hi. How are you? Good. So so I earlier I'm calling earlier before, and then I spoke with one of the your team and then about the the Internet issue that is slowed down. And then they say to plug in for twenty minutes and then and then plug in again. So I did already. Yes. Already. I done. So so I think it's you. Is it I think it's you, the one calling me earlier. Yeah. So the speed is okay, I think. I didn't because I just I I didn't browse too much, but I go to I go to my micro Microsoft my my I think Outlook the Outlook. And I I don't know how somehow I cannot open it the Microsoft Microsoft. No. Because what happened is I spoke with the Moretti, and they said to me is looking at the picture, look like the person has in entered the VIP or Internet provider has some restriction. Because what happened is I'm sorry. Like, because when I use the Wi Fi from my work or my use my data, the tapering, it's fine. They can open. But when I use your this Internet, Airtel, I cannot open it. Yes. It's work email address. No. Because it's on my phone. So it's on my phone. So and also on my laptop as well. I can open everything, but when I try to open my work email and it say that I cannot yes. And then when I contact the support team as well, the Microsoft plus my I did the IT IT. IT. I speak with them, and then they say is, hi, Riz. No problem. Looking at the picture, look like this this has enter the IP on or Internet provider has some restriction. This is not our issue. He need to check with the his Internet provider to find out if this IP address is set with the Australian or something like that. That's what my IT send me message. Gmail is okay, but this is Outlook. Because what happened is in the past in the past, like, before can I speak first? Can I speak first in the past? To to Outlook Outlook and Gmail. Yes. After you guys upgraded and then not working, but on the in the past, it's working. I do, but it's not link. It's not on my laptop. My not in my personal laptop. It's on my phone, everything. Yes. The the Outlook. So when I use the Wi Fi, they say to to sign in. And then when I try to sign in, and then it say that cannot you cannot access this right now. That's what they said. Sorry? Yep. Are you Damien? Mhmm. I do. Yeah. It's already done. Already doing it now, but still Still okay. No. I do have, but it's not connect with my work email. I don't think so because my Apple. Apple. It's like a iPad laptop and Because after you guys upgraded, I yeah. 17. Yeah. Right. Mhmm. Mhmm. Yeah. Yeah. Not connected. Yeah. Only reset. Mhmm. Mhmm. Yeah. Okay. So if I do If I do if this is will delete all the network settings, return to them too. Okay. So basically, I still can con connect with the all the Wi Fi, the one I use in my workstation. 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How are you? Good. So so I earlier I'm calling earlier before, and then I spoke with one of the your team and then about the the Internet issue that is slowed down. And then they say to plug in for twenty minutes and then and then plug in again.\n\nSo I did already. Yes. Already. I done. So so I think it's you.\n\nIs it I think it's you, the one calling me earlier. Yeah. So the speed is okay, I think. I didn't because I just I I didn't browse too much, but I go to I go to my micro Microsoft my my I think Outlook the Outlook. And I I don't know how somehow I cannot open it the Microsoft Microsoft.\n\nNo. Because what happened is I spoke with the Moretti, and they said to me is looking at the picture, look like the person has in entered the VIP or Internet provider has some restriction. Because what happened is I'm sorry. Like, because when I use the Wi Fi from my work or my use my data, the tapering, it's fine. They can open.\n\nBut when I use your this Internet, Airtel, I cannot open it. Yes. It's work email address. No. Because it's on my phone.\n\nSo it's on my phone. So and also on my laptop as well. I can open everything, but when I try to open my work email and it say that I cannot yes. And then when I contact the support team as well, the Microsoft plus my I did the IT IT. IT.\n\nI speak with them, and then they say is, hi, Riz. No problem. Looking at the picture, look like this this has enter the IP on or Internet provider has some restriction. This is not our issue. He need to check with the his Internet provider to find out if this IP address is set with the Australian or something like that.\n\nThat's what my IT send me message. Gmail is okay, but this is Outlook. Because what happened is in the past in the past, like, before can I speak first? Can I speak first in the past? To to Outlook Outlook and Gmail.\n\nYes. After you guys upgraded and then not working, but on the in the past, it's working. I do, but it's not link. It's not on my laptop. My not in my personal laptop.\n\nIt's on my phone, everything. Yes. The the Outlook. So when I use the Wi Fi, they say to to sign in. And then when I try to sign in, and then it say that cannot you cannot access this right now.\n\nThat's what they said. Sorry? Yep. Are you Damien? Mhmm.\n\nI do. Yeah. It's already done. Already doing it now, but still Still okay. No.\n\nI do have, but it's not connect with my work email. I don't think so because my Apple. Apple. It's like a iPad laptop and Because after you guys upgraded, I yeah. 17.\n\nYeah. Right. Mhmm. Mhmm. Yeah.\n\nYeah. Not connected. Yeah. Only reset. Mhmm.\n\nMhmm. Yeah. Okay. So if I do If I do if this is will delete all the network settings, return to them too. Okay.\n\nSo basically, I still can con connect with the all the Wi Fi, the one I use in my workstation. Okay.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.52,"end":3.84,"sentiment":"neutral","sentiment_score":0.32065021991729736},{"text":"How are you?","start":3.84,"end":4.74,"sentiment":"positive","sentiment_score":0.35806478063265484},{"text":"Good.","start":6.64,"end":7.12,"sentiment":"positive","sentiment_score":0.40173935890197754},{"text":"So so I earlier I'm calling earlier before, and then I spoke with one of the your team and then about the the Internet issue that is slowed down.","start":7.12,"end":21.105,"sentiment":"neutral","sentiment_score":-0.0633336278642046},{"text":"And then they say to plug in for twenty minutes and then and then plug in again.","start":21.165,"end":29.425,"sentiment":"neutral","sentiment_score":-0.1096022681278341}],"sentiment":"neutral","sentiment_score":-0.03732019304937007,"num_words":51,"start":3.52,"end":29.425},{"sentences":[{"text":"So I did 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think.","start":45.725002,"end":49.325,"sentiment":"neutral","sentiment_score":0.026222185364791324},{"text":"I didn't because I just I I didn't browse too much, but I go to I go to my micro Microsoft my my I think Outlook the Outlook.","start":49.325,"end":59.105003,"sentiment":"neutral","sentiment_score":-0.12105351526822362},{"text":"And I I don't know how somehow I cannot open it the Microsoft Microsoft.","start":60.82,"end":66.84,"sentiment":"neutral","sentiment_score":-0.2812084087303707}],"sentiment":"neutral","sentiment_score":-0.12092405149987975,"num_words":61,"start":39.38,"end":66.84},{"sentences":[{"text":"No.","start":71.7,"end":72.02,"sentiment":"neutral","sentiment_score":-0.2064220905303955},{"text":"Because what happened is I spoke with the Moretti, and they said to me is looking at the picture, look like the person has in entered the VIP or Internet provider has some restriction.","start":72.02,"end":85.975,"sentiment":"neutral","sentiment_score":-0.17916672457666957},{"text":"Because what happened is I'm sorry.","start":98.55,"end":100.31,"sentiment":"neutral","sentiment_score":-0.11576193446914355},{"text":"Like, because when I use the Wi Fi from my work or my use my data, the tapering, it's fine.","start":100.31,"end":107.625,"sentiment":"neutral","sentiment_score":-0.054026855155825615},{"text":"They can open.","start":107.625,"end":108.505,"sentiment":"neutral","sentiment_score":-0.0228628342350324}],"sentiment":"neutral","sentiment_score":-0.127215436543338,"num_words":64,"start":71.7,"end":108.505},{"sentences":[{"text":"But when I use your this Internet, Airtel, I cannot open it.","start":108.505,"end":113.61,"sentiment":"neutral","sentiment_score":-0.20721776535113653},{"text":"Yes.","start":120.57,"end":121.05,"sentiment":"neutral","sentiment_score":-0.010960404761135578},{"text":"It's work email address.","start":121.05,"end":122.51,"sentiment":"neutral","sentiment_score":-0.015428018756210804},{"text":"No.","start":126.635,"end":126.795,"sentiment":"neutral","sentiment_score":-0.11935722827911376},{"text":"Because it's on my phone.","start":126.795,"end":128.555,"sentiment":"neutral","sentiment_score":-0.10445617437362671}],"sentiment":"neutral","sentiment_score":-0.13917059844116803,"num_words":23,"start":108.505,"end":128.555},{"sentences":[{"text":"So it's on my phone.","start":128.555,"end":130.015,"sentiment":"neutral","sentiment_score":-0.06689968258142472},{"text":"So and also on my laptop as well.","start":130.155,"end":133.135,"sentiment":"neutral","sentiment_score":-0.04537443025037646},{"text":"I can open everything, but when I try to open my work email and it say that I cannot yes.","start":133.435,"end":147.22,"sentiment":"neutral","sentiment_score":-0.18922540545463562},{"text":"And then when I contact the support team as well, the Microsoft plus my I did the IT IT.","start":147.22,"end":157.205,"sentiment":"neutral","sentiment_score":-0.05214270772902589},{"text":"IT.","start":158.385,"end":158.885,"sentiment":"neutral","sentiment_score":-0.028844481334090233}],"sentiment":"neutral","sentiment_score":-0.1038029790978949,"num_words":53,"start":128.555,"end":158.885},{"sentences":[{"text":"I speak with them, and then they say is, hi, Riz.","start":159.025,"end":162.94499,"sentiment":"neutral","sentiment_score":-0.035715728320858696},{"text":"No problem.","start":162.94499,"end":163.745,"sentiment":"neutral","sentiment_score":0.028812849894165993},{"text":"Looking at the picture, look like this this has enter the IP on or Internet provider has some restriction.","start":163.745,"end":172.53,"sentiment":"neutral","sentiment_score":-0.1603684799843713},{"text":"This is not our issue.","start":172.99,"end":174.77,"sentiment":"neutral","sentiment_score":-0.3094132661819458},{"text":"He need to check with the his Internet provider to find out if this IP address is set with the Australian or something like that.","start":175.07,"end":184.59,"sentiment":"neutral","sentiment_score":-0.15509790509939195}],"sentiment":"neutral","sentiment_score":-0.14204455467481766,"num_words":62,"start":159.025,"end":184.59},{"sentences":[{"text":"That's what my IT send me message.","start":184.59,"end":187.94499,"sentiment":"neutral","sentiment_score":-0.07121043439422335},{"text":"Gmail is okay, but this is Outlook.","start":204.25,"end":206.19,"sentiment":"neutral","sentiment_score":0.04578715190291405},{"text":"Because what happened is in the past in the past, like, before can I speak first?","start":206.33,"end":212.01001,"sentiment":"neutral","sentiment_score":-0.028271161834709346},{"text":"Can I speak first in the past?","start":212.01001,"end":213.79001,"sentiment":"neutral","sentiment_score":-0.023677387407847812},{"text":"To to Outlook Outlook and Gmail.","start":221.975,"end":226.155,"sentiment":"neutral","sentiment_score":-0.005422085523605347}],"sentiment":"neutral","sentiment_score":-0.01926920446025771,"num_words":43,"start":184.59,"end":226.155},{"sentences":[{"text":"Yes.","start":228.93501,"end":229.43501,"sentiment":"neutral","sentiment_score":-0.0030355025082826614},{"text":"After you guys upgraded and then not working, but on the in the past, it's working.","start":232.94,"end":238.24,"sentiment":"neutral","sentiment_score":-0.14336620760150254},{"text":"I do, but it's not link.","start":250.41501,"end":252.175,"sentiment":"neutral","sentiment_score":-0.16531306505203247},{"text":"It's not on my laptop.","start":252.175,"end":254.115,"sentiment":"neutral","sentiment_score":-0.1903820216655731},{"text":"My not in my personal laptop.","start":254.255,"end":256.095,"sentiment":"neutral","sentiment_score":-0.16937708854675293}],"sentiment":"neutral","sentiment_score":-0.1546160545309677,"num_words":34,"start":228.93501,"end":256.095},{"sentences":[{"text":"It's on my phone, everything.","start":256.095,"end":257.715,"sentiment":"neutral","sentiment_score":-0.1374541014432907},{"text":"Yes.","start":266.21,"end":266.69,"sentiment":"neutral","sentiment_score":0.1982807815074921},{"text":"The the Outlook.","start":266.69,"end":269.50998,"sentiment":"neutral","sentiment_score":0.10187678039073944},{"text":"So when I use the Wi Fi, they say to to sign in.","start":269.88998,"end":273.505,"sentiment":"neutral","sentiment_score":-0.023574197378296118},{"text":"And then when I try to sign in, and then it say that cannot you cannot access this right now.","start":273.505,"end":280.725,"sentiment":"neutral","sentiment_score":-0.1716217204928398}],"sentiment":"neutral","sentiment_score":-0.09338710381693784,"num_words":42,"start":256.095,"end":280.725},{"sentences":[{"text":"That's what they said.","start":281.025,"end":282.085,"sentiment":"neutral","sentiment_score":-0.0281948484480381},{"text":"Sorry?","start":288.52,"end":289.02,"sentiment":"neutral","sentiment_score":-0.030227595940232277},{"text":"Yep.","start":297.96,"end":298.46,"sentiment":"neutral","sentiment_score":-0.00313341012224555},{"text":"Are you Damien?","start":298.52,"end":299.41998,"sentiment":"neutral","sentiment_score":-0.0319498423486948},{"text":"Mhmm.","start":302.625,"end":303.125,"sentiment":"neutral","sentiment_score":-0.15015152096748352}],"sentiment":"neutral","sentiment_score":-0.03921414478681982,"num_words":10,"start":281.025,"end":303.125},{"sentences":[{"text":"I do.","start":310.065,"end":310.725,"sentiment":"neutral","sentiment_score":0.04702593758702278},{"text":"Yeah.","start":322.66,"end":322.98,"sentiment":"neutral","sentiment_score":0.04305687174201012},{"text":"It's already done.","start":322.98,"end":324.12,"sentiment":"neutral","sentiment_score":0.09148245677351952},{"text":"Already doing it now, but still Still okay.","start":324.34,"end":334.915,"sentiment":"neutral","sentiment_score":0.07402903446927667},{"text":"No.","start":341.375,"end":341.45502,"sentiment":"neutral","sentiment_score":-0.05902756005525589}],"sentiment":"neutral","sentiment_score":0.06298405552903812,"num_words":15,"start":310.065,"end":341.45502},{"sentences":[{"text":"I do have, but it's not connect with my work email.","start":341.45502,"end":344.67502,"sentiment":"neutral","sentiment_score":-0.05260945653373545},{"text":"I don't think so because my Apple.","start":357.885,"end":361.505,"sentiment":"neutral","sentiment_score":-0.05861781484314373},{"text":"Apple.","start":361.965,"end":362.445,"sentiment":"neutral","sentiment_score":-0.029747743159532547},{"text":"It's like a iPad laptop and Because after you guys upgraded, I yeah.","start":362.445,"end":380.13,"sentiment":"neutral","sentiment_score":-0.051469664375942484},{"text":"17.","start":384.01498,"end":384.51498,"sentiment":"neutral","sentiment_score":0.008563119918107986}],"sentiment":"neutral","sentiment_score":-0.050888454118235546,"num_words":33,"start":341.45502,"end":384.51498},{"sentences":[{"text":"Yeah.","start":412.63,"end":413.085,"sentiment":"neutral","sentiment_score":0.022501027211546894},{"text":"Right.","start":417.565,"end":418.065,"sentiment":"neutral","sentiment_score":0.10575971752405168},{"text":"Mhmm.","start":424.44498,"end":424.94498,"sentiment":"neutral","sentiment_score":0.03441354259848595},{"text":"Mhmm.","start":436.72,"end":436.88,"sentiment":"neutral","sentiment_score":0.007647240534424782},{"text":"Yeah.","start":436.88,"end":437.38,"sentiment":"neutral","sentiment_score":0.019000887870788578}],"sentiment":"neutral","sentiment_score":0.037864483147859576,"num_words":5,"start":412.63,"end":437.38},{"sentences":[{"text":"Yeah.","start":441.375,"end":441.875,"sentiment":"neutral","sentiment_score":-0.10093621909618378},{"text":"Not connected.","start":449.05502,"end":449.875,"sentiment":"neutral","sentiment_score":-0.17456447333097458},{"text":"Yeah.","start":460.19,"end":460.69,"sentiment":"neutral","sentiment_score":0.0519280731678009},{"text":"Only reset.","start":476.595,"end":477.495,"sentiment":"neutral","sentiment_score":-0.025450415443629026},{"text":"Mhmm.","start":490.47,"end":490.87,"sentiment":"neutral","sentiment_score":0.0038197599351406097}],"sentiment":"neutral","sentiment_score":-0.0636025947917785,"num_words":7,"start":441.375,"end":490.87},{"sentences":[{"text":"Mhmm.","start":490.87,"end":491.37,"sentiment":"neutral","sentiment_score":0.004414405208081007},{"text":"Yeah.","start":503.10498,"end":503.60498,"sentiment":"neutral","sentiment_score":0.016643524169921875},{"text":"Okay.","start":523.86505,"end":524.36505,"sentiment":"neutral","sentiment_score":0.01935984566807747},{"text":"So if I do If I do if this is will delete all the network settings, return to them too.","start":527.385,"end":537.57996,"sentiment":"neutral","sentiment_score":-0.04987856224179268},{"text":"Okay.","start":540.36,"end":540.86,"sentiment":"neutral","sentiment_score":0.04491893947124481}],"sentiment":"neutral","sentiment_score":-0.03800977209660535,"num_words":24,"start":490.87,"end":540.86},{"sentences":[{"text":"So basically, I still can con connect with the all the Wi Fi, the one I use in my workstation.","start":540.92,"end":546.93994,"sentiment":"neutral","sentiment_score":0.065305847954005},{"text":"Okay.","start":557.855,"end":558.355,"sentiment":"neutral","sentiment_score":-0.08265551179647446}],"sentiment":"neutral","sentiment_score":0.058260068918267884,"num_words":21,"start":540.92,"end":558.355}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon, HR.\n\nChannel 1: Hi. How are you?\n\nChannel 0: I'm good. How are you?\n\nChannel 1: Good. So so I earlier I'm calling earlier before, and then I spoke with one of the your team\n\nChannel 0: Yep.\n\nChannel 1: and then about the the Internet issue that is slowed down. And then they say to plug in for twenty minutes and then and then plug in again. So I\n\nChannel 0: Did\n\nChannel 1: did\n\nChannel 0: you\n\nChannel 1: already.\n\nChannel 0: wait twenty minutes?\n\nChannel 1: Yes. Already. I\n\nChannel 0: And what\n\nChannel 1: done.\n\nChannel 0: what's yeah. What's happening now? How's the\n\nChannel 1: So\n\nChannel 0: speed now?\n\nChannel 1: so I think it's you. Is it\n\nChannel 0: Sorry?\n\nChannel 1: I think it's you, the one calling me earlier.\n\nChannel 0: Yeah. Yeah. How is\n\nChannel 1: Yeah.\n\nChannel 0: the speed now?\n\nChannel 1: So the speed is okay, I think. I didn't because I just I I didn't browse too much, but I go to I go to my micro Microsoft my my I think Outlook the Outlook. And I I don't know how somehow I cannot open it the Microsoft Microsoft.\n\nChannel 0: Yeah. Yeah. I don't know about Microsoft. You'll need to contact them. It\n\nChannel 1: No.\n\nChannel 0: could be\n\nChannel 1: Because\n\nChannel 0: an\n\nChannel 1: what happened is I spoke with the Moretti, and they said to me is looking at the picture, look like the person has in entered the VIP or Internet provider has some restriction.\n\nChannel 0: No. We don't do VPN. It could be maybe it's updated it by itself in your laptop or your PC, whatever you're using. You need to double check to see if it's on or off.\n\nChannel 1: Because what happened is I'm sorry. Like, because when I use the Wi Fi from my work or my use my data, the tapering, it's fine. They can open. But when I use your this Internet, Airtel, I cannot open it.\n\nChannel 0: Is this a work a work email address? Or\n\nChannel 1: Yes. It's work email address.\n\nChannel 0: so this is for your your job where you work from. Yeah?\n\nChannel 1: No. Because it's on my phone. So it's on my phone. So and also on my laptop as well. I can\n\nChannel 0: Mhmm.\n\nChannel 1: open everything, but when I try to open my work email and it say that I cannot\n\nChannel 0: Yeah. That's what I'm saying. So your work all the other emails are working except for your work email.\n\nChannel 1: yes. And then when I contact the support team as well, the Microsoft plus\n\nChannel 0: Now\n\nChannel 1: my\n\nChannel 0: you'll probably need to contact your job, your work.\n\nChannel 1: I did\n\nChannel 0: Your work\n\nChannel 1: the IT IT.\n\nChannel 0: yeah.\n\nChannel 1: IT. I speak with them, and then they say is, hi, Riz. No problem. Looking at the picture, look like this this has enter the IP on or Internet provider has some restriction. This is not our issue.\n\nHe need to check with the his Internet provider to find out if this IP address is set with the Australian or something like that. That's what my IT send me message.\n\nChannel 0: Okay. So you're right. The people from work are not able to do nothing except for you're saying we're able to able to help regarding your work email address. All the other email addresses, they all work perfect. Yeah?\n\nChannel 1: Gmail is okay, but this is Outlook. Because what happened is in the past\n\nChannel 0: Now\n\nChannel 1: in\n\nChannel 0: you\n\nChannel 1: the past,\n\nChannel 0: so\n\nChannel 1: like,\n\nChannel 0: hang\n\nChannel 1: before\n\nChannel 0: on. How many email addresses\n\nChannel 1: can I\n\nChannel 0: do\n\nChannel 1: speak\n\nChannel 0: you have on\n\nChannel 1: first? Can I\n\nChannel 0: yeah.\n\nChannel 1: speak\n\nChannel 0: But\n\nChannel 1: first in\n\nChannel 0: we\n\nChannel 1: the\n\nChannel 0: just\n\nChannel 1: past?\n\nChannel 0: got around in circles. We'd try to I'm just trying to cut this short. How many email addresses do you have on your computer? Just one or more?\n\nChannel 1: To to Outlook\n\nChannel 0: And both of them\n\nChannel 1: Outlook\n\nChannel 0: yep.\n\nChannel 1: and Gmail.\n\nChannel 0: The Gmail works. Right?\n\nChannel 1: Yes.\n\nChannel 0: And the Outlook is the one that's not working.\n\nChannel 1: After you guys upgraded and then not working, but on the in the past, it's working.\n\nChannel 0: Okay. Okay. Hang on a sec. Now do you have a laptop?\n\nChannel 1: I do, but it's not link. It's not on my laptop. My not in my personal laptop. It's on my phone, everything.\n\nChannel 0: Okay. So your phone, when you connect it to the Wi Fi, it doesn't work. When you connect it to your mobile battery, it works.\n\nChannel 1: Yes. The the Outlook. So when I use the Wi Fi, they say to to sign in. And then when I try to sign in, and then it say that cannot you cannot access this right now. That's\n\nChannel 0: Okay.\n\nChannel 1: what they said.\n\nChannel 0: On your phone, can you clear your browser history and the and the cookies?\n\nChannel 1: Sorry?\n\nChannel 0: On your phone, can you clear the browser history and the cookies?\n\nChannel 1: Yep. Are you Damien?\n\nChannel 0: Yeah. Because that's what might have a conflict with the new upgrade.\n\nChannel 1: Mhmm.\n\nChannel 0: So you need to go into your browser, go to the history, clear all that, and clear all the all the cookies. Cookies\n\nChannel 1: I\n\nChannel 0: is\n\nChannel 1: do.\n\nChannel 0: all the ones that stores all all information that you don't really need, and it just stays there. But if you clear it, it gets rid of all that, and it'll probably eliminate all the conflict we've got in the IP settings.\n\nChannel 1: Yeah. It's already done. Already doing it now, but still Still okay.\n\nChannel 0: Do you have a do you have a personal you have your own personal laptop?\n\nChannel 1: No. I do have, but it's not connect with my work email.\n\nChannel 0: Yeah. But I just wanted to check the settings on your router. But does your laptop have a Ethernet port?\n\nChannel 1: I don't think so\n\nChannel 0: Is\n\nChannel 1: because\n\nChannel 0: it Apple\n\nChannel 1: my\n\nChannel 0: or Microsoft?\n\nChannel 1: Apple. Apple. It's\n\nChannel 0: Yeah.\n\nChannel 1: like a iPad laptop\n\nChannel 0: No.\n\nChannel 1: and\n\nChannel 0: You can't you can't use Apple. No. We can't use Apple. It doesn't work.\n\nChannel 1: Because after\n\nChannel 0: So\n\nChannel 1: you guys upgraded,\n\nChannel 0: what\n\nChannel 1: I\n\nChannel 0: you do, can you go into your phone settings and go to hang on. Well, you got an Apple phone. Yeah?\n\nChannel 1: yeah.\n\nChannel 0: Okay. Which model is it?\n\nChannel 1: 17.\n\nChannel 0: 17. Alright. So you go to your settings and go to where are we? Yeah. Mobile.\n\nMobile. General. General. General. I think it's general.\n\nAnd then you got Okay. So go into your so you got the you got the Wi Fi you know, you got the iPhone 17. Right?\n\nChannel 1: Yeah.\n\nChannel 0: Is it the 17 plus, 17 pro? Which one is it?\n\nChannel 1: Right.\n\nChannel 0: Pro. Alright. Go to your settings and go go to the tab and click on general.\n\nChannel 1: Mhmm.\n\nChannel 0: And then scroll down and you'll see VPN and device management. Down the bottom, you see that? You see it or not?\n\nChannel 1: Mhmm. Yeah.\n\nChannel 0: Okay. Click on that. Oh, no.\n\nChannel 1: Yeah.\n\nChannel 0: No. Yeah. Okay. Click on that one. And now on the top, it's got VPN not connected or connected.\n\nChannel 1: Not connected.\n\nChannel 0: Okay. That's good. Okay. Let's go back to settings. And now on the bottom, you got transfer or reset your phone.\n\nYou see that?\n\nChannel 1: Yeah.\n\nChannel 0: Can you click on that? And then click on just reset, and then you've got reset all settings, reset network settings, reset keyboard, reset all that stuff. You see all that?\n\nChannel 1: Only reset.\n\nChannel 0: Yeah. Just click on the reset and then another window will pop up, and then you'll see reset all settings, reset network settings, reset keyboard. Do you see all that?\n\nChannel 1: Mhmm. Mhmm.\n\nChannel 0: Can you click on reset network settings? Okay. Does it ask you for a code?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. And then you the window once you put the code in, it'll come up reset network settings. So you click on that. And what the phone will do, it will just reset all the all the network settings, and hopefully, that will fix up that problem. Have you done that?\n\nChannel 1: Okay. So\n\nChannel 0: Is it the\n\nChannel 1: if\n\nChannel 0: is\n\nChannel 1: I\n\nChannel 0: it\n\nChannel 1: do\n\nChannel 0: the is it the phone you're talking to me on?\n\nChannel 1: If I do if this is will delete all the network settings, return to\n\nChannel 0: No. No.\n\nChannel 1: them\n\nChannel 0: It\n\nChannel 1: too.\n\nChannel 0: won't delete. It will just reset it.\n\nChannel 1: Okay. So basically, I still can con connect with the all the Wi Fi, the one I\n\nChannel 0: Yeah.\n\nChannel 1: use\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: in my\n\nChannel 0: Yeah.\n\nChannel 1: workstation.\n\nChannel 0: Yeah. Yeah. Yeah. Yeah. Yeah.\n\nIt's just resetting your your it's not disconnecting where it's resetting. So if there's any issues with the network, it'll fix it up.\n\nChannel 1: Okay.","paragraphs":[{"sentences":[{"text":"Good afternoon, HR.","start":1.1999999,"end":2.42,"sentiment":"neutral","sentiment_score":0.32345298926035565}],"sentiment":"neutral","sentiment_score":0.32345298926035565,"channel":0,"num_words":3,"start":1.1999999,"end":2.42},{"sentences":[{"text":"Hi.","start":3.52,"end":3.84,"sentiment":"neutral","sentiment_score":0.32065021991729736},{"text":"How are you?","start":3.84,"end":4.74,"sentiment":"positive","sentiment_score":0.35806478063265484}],"sentiment":"positive","sentiment_score":0.34871114045381546,"channel":1,"num_words":4,"start":3.52,"end":4.74},{"sentences":[{"text":"I'm good.","start":5.04,"end":5.52,"sentiment":"positive","sentiment_score":0.5879119634628296},{"text":"How are you?","start":5.52,"end":6.2599998,"sentiment":"positive","sentiment_score":0.38046619296073914}],"sentiment":"positive","sentiment_score":0.4634445011615753,"channel":0,"num_words":5,"start":5.04,"end":6.2599998},{"sentences":[{"text":"Good.","start":6.64,"end":7.12,"sentiment":"positive","sentiment_score":0.40173935890197754},{"text":"So so I earlier I'm calling earlier before, and then I spoke with one of the your team","start":7.12,"end":15.585,"sentiment":"neutral","sentiment_score":0.018398363350166216}],"sentiment":"neutral","sentiment_score":0.03857420522131418,"channel":1,"num_words":19,"start":6.64,"end":15.585},{"sentences":[{"text":"Yep.","start":15.474999,"end":15.974999,"sentiment":"neutral","sentiment_score":0.00409463606774807}],"sentiment":"neutral","sentiment_score":0.00409463606774807,"channel":0,"num_words":1,"start":15.474999,"end":15.974999},{"sentences":[{"text":"and then about the the Internet issue that is slowed down.","start":15.885,"end":21.105,"sentiment":"neutral","sentiment_score":-0.19707688621499322},{"text":"And then they say to plug in for twenty minutes and then and then plug in again.","start":21.165,"end":29.425,"sentiment":"neutral","sentiment_score":-0.1096022681278341},{"text":"So 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general.","start":419.61002,"end":423.79,"sentiment":"neutral","sentiment_score":0.05317870793598039}],"sentiment":"neutral","sentiment_score":0.06016555428504944,"channel":0,"num_words":16,"start":418.65002,"end":423.79},{"sentences":[{"text":"Mhmm.","start":424.44498,"end":424.94498,"sentiment":"neutral","sentiment_score":0.03441354259848595}],"sentiment":"neutral","sentiment_score":0.03441354259848595,"channel":1,"num_words":1,"start":424.44498,"end":424.94498},{"sentences":[{"text":"And then scroll down and you'll see VPN and device management.","start":425.37,"end":430.89,"sentiment":"neutral","sentiment_score":0.032523474571379746},{"text":"Down the bottom, you see that?","start":430.89,"end":432.465,"sentiment":"neutral","sentiment_score":0.015480802860110998},{"text":"You see it or 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is it the phone you're talking to me on?","start":528.825,"end":531.245,"sentiment":"neutral","sentiment_score":-0.03681163154542446}],"sentiment":"neutral","sentiment_score":-0.03681163154542446,"channel":0,"num_words":10,"start":528.825,"end":531.245},{"sentences":[{"text":"If I do if this is will delete all the network settings, return 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just resetting your your it's not disconnecting where it's resetting.","start":548.92505,"end":553.185,"sentiment":"neutral","sentiment_score":-0.011396925832906907},{"text":"So if there's any issues with the network, it'll fix it up.","start":554.045,"end":557.34503,"sentiment":"neutral","sentiment_score":-0.03204490647961696}],"sentiment":"neutral","sentiment_score":-0.02216978530075563,"channel":0,"num_words":23,"start":548.92505,"end":557.34503},{"sentences":[{"text":"Okay.","start":557.855,"end":558.355,"sentiment":"neutral","sentiment_score":-0.08265551179647446}],"sentiment":"neutral","sentiment_score":-0.08265551179647446,"channel":1,"num_words":1,"start":557.855,"end":558.355}]},"summary":{"result":"success","short":"The agent troubleshoots the customer's slow Internet and suggests updating their email address and mobile battery. They also ask the customer about their computer and router settings, resetting their phone settings, and network settings. The agent advises the customer to clear their browser history and cookies on their phone and reset their phone network settings if there are any issues with the network."},"intents":{"segments":[{"text":"and then about the the Internet issue that is slowed down. And then they say to plug in for twenty minutes and then and then plug in again. So I Did did you already.","start_word":32,"end_word":65,"intents":[{"intent":"Fix internet speed","confidence_score":0.015768455}]},{"text":"can open everything, but when I try to open my work email and it say that I cannot Yeah.","start_word":334,"end_word":352,"intents":[{"intent":"Open work email","confidence_score":0.0006739293}]},{"text":"And then when I contact the support team as well, the Microsoft plus Now my you'll probably need to contact your job, your work.","start_word":371,"end_word":394,"intents":[{"intent":"Contact support team","confidence_score":0.7716268}]},{"text":"I speak with them, and then they say is, hi, Riz. No problem.","start_word":404,"end_word":416,"intents":[{"intent":"Speak with it it","confidence_score":0.028397692}]},{"text":"Looking at the picture, look like this this has enter the IP on or Internet provider has some restriction. This is not our issue. He need to check with the his Internet provider to find out if this IP address is set with the Australian or something like that.","start_word":417,"end_word":465,"intents":[{"intent":"Obtain ip address","confidence_score":0.009229097}]},{"text":"The people from work are not able to do nothing except for you're saying we're able to able to help regarding your work email address.","start_word":477,"end_word":501,"intents":[{"intent":"Help with email","confidence_score":0.38813937}]},{"text":"So your phone, when you connect it to the Wi Fi, it doesn't work.","start_word":663,"end_word":676,"intents":[{"intent":"Upgrade and connect to wifi","confidence_score":0.04765794}]},{"text":"So when I use the Wi Fi, they say to to sign in. And then when I try to sign in, and then it say that cannot you cannot access this right now. That's Okay.","start_word":691,"end_word":725,"intents":[{"intent":"Fix connectivity issue","confidence_score":0.3665301}]},{"text":"Go to your settings and go go to the tab and click on general. Mhmm. And then scroll down and you'll see VPN and device management. Down the bottom, you see that? You see it or not? Mhmm. Yeah. Okay. Click on that. Oh, no. Yeah. No. Yeah. Okay. Click on that one. And now on the top, it's got VPN not connected or connected. Not connected. Okay.","start_word":1036,"end_word":1103,"intents":[{"intent":"Troubleshoot network settings","confidence_score":0.024534276}]}]},"sentiments":{"segments":[{"text":"Good afternoon, HR. Hi.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.3127410411834717},{"text":"How are you? I'm good. How are you? Good.","start_word":4,"end_word":12,"sentiment":"positive","sentiment_score":0.4485872685909271},{"text":"So so I earlier I'm calling earlier before, and then I spoke with one of the your team Yep. and then about the the Internet issue that is slowed down. And then they say to plug in for twenty minutes and then and then plug in again. So I Did did you already. wait twenty minutes? Yes. Already. I And what done. what's yeah. What's happening now? How's the So speed now? so I think it's you. Is it Sorry? I think it's you, the one calling me earlier. Yeah. Yeah. How is Yeah. the speed now? So the speed is okay, I think. I didn't because I just I I didn't browse too much, but I go to I go to my micro Microsoft my my I think Outlook the Outlook. And I I don't know how somehow I cannot open it the Microsoft Microsoft. Yeah. Yeah. I don't know about Microsoft. You'll need to contact them. It No. could be Because an what happened is I spoke with the Moretti, and they said to me is looking at the picture, look like the person has in entered the VIP or Internet provider has some restriction. No. We don't do VPN. It could be maybe it's updated it by itself in your laptop or your PC, whatever you're using. You need to double check to see if it's on or off. Because what happened is I'm sorry. Like, because when I use the Wi Fi from my work or my use my data, the tapering, it's fine. They can open. But when I use your this Internet, Airtel, I cannot open it. Is this a work a work email address? Or Yes. It's work email address. so this is for your your job where you work from. Yeah? No. Because it's on my phone. So it's on my phone. So and also on my laptop as well. I Mhmm. can open everything, but when I try to open my work email and it say that I cannot Yeah. That's what I'm saying. So your work all the other emails are working except for your work email. yes. And then when I contact the support team as well, the Microsoft plus Now my you'll probably need to contact your job, your work. I did Your work the IT IT. yeah. IT. I speak with them, and then they say is, hi, Riz. No problem. Looking at the picture, look like this this has enter the IP on or Internet provider has some restriction. This is not our issue. He need to check with the his Internet provider to find out if this IP address is set with the Australian or something like that. That's what my IT send me message. Okay. So you're right. The people from work are not able to do nothing except for you're saying we're able to able to help regarding your work email address.","start_word":13,"end_word":501,"sentiment":"neutral","sentiment_score":-0.08295762485582649},{"text":"All the other email addresses, they all work perfect.","start_word":502,"end_word":510,"sentiment":"positive","sentiment_score":0.3593820631504059},{"text":"Yeah? Gmail is okay, but this is Outlook. Because what happened is in the past Now in you the past, so like, hang before on. How many email addresses can I do speak you have on first? Can I yeah. speak But first in we the just past? got around in circles. We'd try to I'm just trying to cut this short. How many email addresses do you have on your computer? Just one or more? To to Outlook And both of them Outlook yep. and Gmail. The Gmail works. Right? Yes. And the Outlook is the one that's not working. After you guys upgraded and then not working, but on the in the past, it's working. Okay. Okay. Hang on a sec. Now do you have a laptop? I do, but it's not link. It's not on my laptop. My not in my personal laptop. It's on my phone, everything. Okay. So your phone, when you connect it to the Wi Fi, it doesn't work. When you connect it to your mobile battery, it works. Yes. The the Outlook. So when I use the Wi Fi, they say to to sign in. And then when I try to sign in, and then it say that cannot you cannot access this right now. That's Okay. what they said. On your phone, can you clear your browser history and the and the cookies? Sorry? On your phone, can you clear the browser history and the cookies? Yep. Are you Damien? Yeah.","start_word":511,"end_word":760,"sentiment":"neutral","sentiment_score":-0.0638078830242157},{"text":"Because that's what might have a conflict with the new upgrade.","start_word":761,"end_word":771,"sentiment":"negative","sentiment_score":-0.543106734752655},{"text":"Mhmm. So you need to go into your browser, go to the history, clear all that, and clear all the all the cookies. Cookies I is do. all the ones that stores all all information that you don't really need, and it just stays there. But if you clear it, it gets rid of all that, and it'll probably eliminate all the conflict we've got in the IP settings. Yeah. It's already done. Already doing it now, but still Still okay. Do you have a do you have a personal you have your own personal laptop? No. I do have, but it's not connect with my work email. Yeah. But I just wanted to check the settings on your router. But does your laptop have a Ethernet port? I don't think so Is because it Apple my or Microsoft? Apple. Apple. It's Yeah. like a iPad laptop No. and You can't you can't use Apple. No. We can't use Apple. It doesn't work. Because after So you guys upgraded, what I you do, can you go into your phone settings and go to hang on. Well, you got an Apple phone. Yeah? yeah. Okay. Which model is it? 17. 17. Alright. So you go to your settings and go to where are we? Yeah. Mobile. Mobile. General. General. General. I think it's general. And then you got Okay. So go into your so you got the you got the Wi Fi you know, you got the iPhone 17. Right? Yeah. Is it the 17 plus, 17 pro? Which one is it? Right. Pro. Alright. Go to your settings and go go to the tab and click on general. Mhmm. And then scroll down and you'll see VPN and device management. Down the bottom, you see that? You see it or not? Mhmm. Yeah. Okay. Click on that. Oh, no. Yeah. No. Yeah. Okay. Click on that one. And now on the top, it's got VPN not connected or connected. Not connected. Okay.","start_word":772,"end_word":1103,"sentiment":"neutral","sentiment_score":-0.015722442981127807},{"text":"That's good.","start_word":1104,"end_word":1105,"sentiment":"positive","sentiment_score":0.4654397964477539},{"text":"Okay. Let's go back to settings. And now on the bottom, you got transfer or reset your phone. You see that? Yeah. Can you click on that? And then click on just reset, and then you've got reset all settings, reset network settings, reset keyboard, reset all that stuff. You see all that? Only reset. Yeah. Just click on the reset and then another window will pop up, and then you'll see reset all settings, reset network settings, reset keyboard. Do you see all that? Mhmm. Mhmm. Can you click on reset network settings? Okay. Does it ask you for a code? Yeah. Okay. And then you the window once you put the code in, it'll come up reset network settings. So you click on that. And what the phone will do, it will just reset all the all the network settings, and hopefully, that will fix up that problem. Have you done that? Okay. So Is it the if is I it do the is it the phone you're talking to me on? If I do if this is will delete all the network settings, return to No. No. them It too. won't delete. It will just reset it. Okay. So basically, I still can con connect with the all the Wi Fi, the one I Yeah. use Yeah. Yeah. in my Yeah. workstation. Yeah. Yeah. Yeah. Yeah. Yeah. It's just resetting your your it's not disconnecting where it's resetting. So if there's any issues with the network, it'll fix it up. Okay.","start_word":1106,"end_word":1359,"sentiment":"neutral","sentiment_score":0.010253817867854332}],"average":{"sentiment":"neutral","sentiment_score":-0.0388985157791661}}}}