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Hello. Good morning. This is Maureen from Airtel tech support. Am I speaking with Silipa Wood?\n\nYeah. So you're asking this is regarding your concern about your current router that you wanted to connect it? Yeah. Have you received my email just now? Yeah.\n\nBut, actually, upon coordinating with our back end team, we can try to configure it if you still, yeah, if you still want. So what I'm going to do now is send you an email instruction on how to configure it. Yeah. And if you need assistance, just give us a callback then. Or do you want me to walk you through right now over the phone?\n\nOkay. Okay. Mhmm. Mhmm. Mhmm.\n\nOkay. And so I'm I'm going to send you also an email instruction on how to do it. But, yeah, if you need assistance, just give this number a callback so I can assist you. Yeah. Okay.\n\nBye for now. You too. 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Hello. Hi. Hello. Ross speaking.\n\nChannel 0: Yes. Hello. Good morning. This is Maureen from Airtel tech support. Am I speaking with Silipa Wood?\n\nChannel 1: Yep. Yeah. You are.\n\nChannel 0: Yeah. So you're asking this is regarding your concern about your current router that you wanted to connect it?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Have you received my email just now?\n\nChannel 1: Yeah. There's an email saying not to use the 5400.\n\nChannel 0: Yeah.\n\nChannel 1: Yep.\n\nChannel 0: But, actually, upon coordinating with our back end team, we can try to configure it if you\n\nChannel 1: Okay.\n\nChannel 0: still,\n\nChannel 1: Cool.\n\nChannel 0: yeah, if you still want. So what I'm going to do now is send you an email instruction on how\n\nChannel 1: Yep.\n\nChannel 0: to\n\nChannel 1: Sounds\n\nChannel 0: configure\n\nChannel 1: good.\n\nChannel 0: it. Yeah. And if you need assistance, just give us a callback then. 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Okay.\n\nChannel 1: Thanks.\n\nChannel 0: Bye\n\nChannel 1: Have\n\nChannel 0: for\n\nChannel 1: a good\n\nChannel 0: now.\n\nChannel 1: day. See you. Bye.\n\nChannel 0: You too. 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too.","start":91.329994,"end":91.89,"sentiment":"neutral","sentiment_score":0.19098417460918427},{"text":"Bye.","start":91.89,"end":92.39,"sentiment":"neutral","sentiment_score":0.0934545248746872}],"sentiment":"neutral","sentiment_score":0.1584742913643519,"channel":0,"num_words":3,"start":91.329994,"end":92.39}]},"summary":{"result":"success","short":"A customer named Silipa Wood called Airtel tech support about connecting their router. The representative, Maureen, sent an email with instructions and offered to call back for assistance. She also promised to send an email and call back if needed."},"intents":{"segments":[{"text":"This is Maureen from Airtel tech support. Am I speaking with Silipa Wood? Yep. Yeah. You are. Yeah. So you're asking this is regarding your concern about your current router that you wanted to connect it? Yes. Yeah.","start_word":12,"end_word":49,"intents":[{"intent":"Request help","confidence_score":0.002075131}]},{"text":"So what I'm going to do now is send you an email instruction on how Yep. to Sounds configure good. it.","start_word":94,"end_word":114,"intents":[{"intent":"Send email instruction","confidence_score":0.40343636}]},{"text":"And if you need assistance, just give us a callback then. Or do you want me Okay.","start_word":116,"end_word":132,"intents":[{"intent":"Provide assistance","confidence_score":0.07322625}]}]},"sentiments":{"segments":[{"text":"Who is this? Hello. Hi. Hello. Ross speaking. Yes. Hello.","start_word":0,"end_word":9,"sentiment":"neutral","sentiment_score":0.05225861817598343},{"text":"Good morning.","start_word":10,"end_word":11,"sentiment":"positive","sentiment_score":0.3582555949687958},{"text":"This is Maureen from Airtel tech support. Am I speaking with Silipa Wood? Yep. Yeah. You are. Yeah. So you're asking this is regarding your concern about your current router that you wanted to connect it? Yes. Yeah. Have you received my email just now? Yeah. There's an email saying not to use the 5400. Yeah. Yep. But, actually, upon coordinating with our back end team, we can try to configure it if you Okay. still, Cool. yeah, if you still want. So what I'm going to do now is send you an email instruction on how Yep. to Sounds configure good. it. Yeah. And if you need assistance, just give us a callback then. Or do you want me Okay. to walk you through right now over the phone? Oh, no. I'm I'm drive dropping the kids off at school, so I can't Okay. do it right now. Okay. Yeah. No. So, yeah, I'll have a go at doing that. Someone Mhmm. had already text messaged me. They but yeah. So if you send send that further, Mhmm. that'd be great, and I'll have it go in about an hour an hour and a half, and I'll give you a callback if I have trouble. Mhmm. Okay. And so I'm I'm going to send you also an email instruction on how Yep. to do it. But, yeah, if you need assistance, just give this number a callback so I can assist you.","start_word":12,"end_word":254,"sentiment":"neutral","sentiment_score":0.028420276939868927},{"text":"Excellent. Thank you.","start_word":255,"end_word":257,"sentiment":"positive","sentiment_score":0.4398875832557678},{"text":"Yeah. Okay.","start_word":258,"end_word":259,"sentiment":"neutral","sentiment_score":0.2729172706604004},{"text":"Thanks. Bye Have for a good now. day.","start_word":260,"end_word":267,"sentiment":"positive","sentiment_score":0.443531334400177},{"text":"See you. Bye. You too. Bye.","start_word":268,"end_word":273,"sentiment":"neutral","sentiment_score":0.20427897572517395}],"average":{"sentiment":"neutral","sentiment_score":0.05753449695866283}}}}