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you for calling Lighthouse Youth Projects. For information on our latest programs or to get involved, you Sorry. We are currently unable to take your call. We have just sent a text message to your mobile with a direct email address for this department so you can reach out directly. If this is an emergency, please hang up and call 000 immediately.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling Lighthouse Youth Projects.","start":0.24,"end":2.5,"sentiment":"positive","sentiment_score":0.5167944048132215},{"text":"For information on our latest programs or to get involved, you Sorry.","start":2.96,"end":16.975,"sentiment":"neutral","sentiment_score":0.1756052573521932},{"text":"We are currently unable to take your call.","start":17.035,"end":19.455,"sentiment":"negative","sentiment_score":-0.5601981654763222},{"text":"We have just sent a text message to your mobile with a direct email address for this department so you can reach out directly.","start":19.595,"end":25.215,"sentiment":"neutral","sentiment_score":-0.21712256874889135},{"text":"If this is an emergency, please hang up and call 000 immediately.","start":25.595,"end":29.455,"sentiment":"negative","sentiment_score":-0.389117290576299}],"sentiment":"neutral","sentiment_score":-0.13709699267905856,"num_words":63,"start":0.24,"end":29.455},{"sentences":[{"text":"Thank you.","start":30.075,"end":30.895,"sentiment":"neutral","sentiment_score":0.28710369765758514}],"sentiment":"neutral","sentiment_score":0.28710369765758514,"num_words":2,"start":30.075,"end":30.895}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Lighthouse Youth Projects. For information on our latest programs or to get involved, you Sorry. We are currently unable to take your call. We have just sent a text message to your mobile with a direct email address for this department so you can reach out directly. If this is an emergency, please hang up and call 000 immediately.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling Lighthouse Youth Projects.","start":0.24,"end":2.5,"sentiment":"positive","sentiment_score":0.5167944048132215},{"text":"For information on our latest programs or to get involved, you Sorry.","start":2.96,"end":16.975,"sentiment":"neutral","sentiment_score":0.1756052573521932},{"text":"We are currently unable to take your call.","start":17.035,"end":19.455,"sentiment":"negative","sentiment_score":-0.5601981654763222},{"text":"We have just sent a text message to your mobile with a direct email address for this department so you can reach out directly.","start":19.595,"end":25.215,"sentiment":"neutral","sentiment_score":-0.21712256874889135},{"text":"If this is an emergency, please hang up and call 000 immediately.","start":25.595,"end":29.455,"sentiment":"negative","sentiment_score":-0.389117290576299}],"sentiment":"neutral","sentiment_score":-0.13709699267905856,"channel":1,"num_words":63,"start":0.24,"end":29.455},{"sentences":[{"text":"Thank you.","start":30.075,"end":30.895,"sentiment":"neutral","sentiment_score":0.28710369765758514}],"sentiment":"neutral","sentiment_score":0.28710369765758514,"channel":1,"num_words":2,"start":30.075,"end":30.895}]},"summary":{"result":"success","short":"The customer called Lighthouse Youth Projects, but the representative informs them that they are unable to take their call and provides a direct email address for inquiries. 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