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And first of all, let me apologize if I'm bothering you today, but I would love to sort this out for you. So earlier, I think, you called and you spoke to one of our team member. You are requesting to cancel your services today. And then since you are aware that you've you are locked in for 24 MAC contract, they have already discussed to you the cancellation fee of 132 dollars, and you are willing to pay for that. Right? It just will happen our team member that that's Hannah's mistake because I've checked your account. You called in prior August. Right? If you could remember, you called in August. You advised the same thing. However, of course, we valued you as a customer, and we don't want to charge you the early termination fee. So they offered you, like, providing 15% extension, like, September, October, November, which you agreed. However, today, it seems like you're changing your mind just to cancel your service tomorrow. Is that right? Mhmm. Okay. And are you you're traveling, but you don't have any exact or concrete details once you came back from travel if you will be leaving to the same address? Oh, so you will figure out first. Yeah. I understand that. So it seems like you would like to be focused first with that two months vacation, and then once you came back, you will figure out where you will be moving in. Right? The reason you would like to oh, okay. Got it. So, again, I do apologize. Here's what I'm going to do. I will personally handle your account just to ensure that we don't miss anything, and we we will be in a a clear process. So it means to say a fair process. So the call that you provided last August 28, actually, it's exact month a month today. Right? That's considered your prior thirty days notice. So, technically, you don't need to pay any extra Internet service for the coming month. What you need to pay today or tomorrow is your early termination fee of $132. That's include included the the GST. And then yeah. Is can you tell me, do you have any exact time to be canceled your service tomorrow? Because usually, we're processing the cancellation by tech team during morning. But if you would like to have it canceled in the afternoon, just provide us the date so I can properly endorse it to them. Yeah. It's like would you like to have it canceled? 3PM for PM? Because I'm thinking you're still at that address and you're still using it. So oh, so so I can cancel it, the thirtieth. Let me check here. So you can still use it because you already paid for that month. I understand. Yeah. That that's the misinformation and the reason why I called you immediately, just to clarify, because I circle back and checked your account history here. But, anyway, Thursday, we can cancel it morning or afternoon on September 30, Wednesday. Okay. Sure. Afternoon. Let me take note of here. September thirty, Wednesday. And then once the services has been canceled, we'll also send you, like, an email receipt, like a confirmation that your service has been canceled. And then after this call, Juan, I'll be needing to arrange the invoice. Would you like me to process it on my end or you will do it on your end? Because you have set up a direct debit. Yeah. Sure. So once I've created the invoice today, can I process it today as well? In that way, everything is prepared on Wednesday, two days from today. Okay. Sure. But I can still send you the invoice, and then afterwards, I'll process the payment on my end. And then, subsequently, it will send you an official receipt as well through email. Everything will be emailed to you. Okay? One moment here. Yeah. Because, also, I want to be through to you and transparent. I received the TIO Lodge. So, of course, I read it and then checked with my team what happened. So that's the reason why the misinformation there and trigger this was the, advice notification you provided last month, which already been counted. So you don't need to be charged for that extra month. Okay? One you're welcome, and I appreciate your time. One moment here. It's almost done. I'm making sure that everything will take into place on Wednesday. One. Okay. We're all good. And then in case once you came back, if you need our services, please feel free to give us a call, and we'll be more than happy to welcome you back to Airtel. Because it's been a while more than a year since we have you with Airtel. Right? Reason why we tried to keep you. But anyway, of course, circumstances changes and plan changes. So today, we respect your decision, Sean, in canceling your services on the thirtieth, and we will just wait for your back. Okay? And we're ready to serve you again. You're welcome. Appreciate your time today, and please have a good day. Have a safe travel on the next coming months. Thank you. Have a good day. 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Good afternoon. This is Melissa from Airtel. Am I speaking with Juan Bandari? Hi.\n\nHow are you today? I'm good. Thank you for asking. And first of all, let me apologize if I'm bothering you today, but I would love to sort this out for you. So earlier, I think, you called and you spoke to one of our team member.\n\nYou are requesting to cancel your services today. And then since you are aware that you've you are locked in for 24 MAC contract, they have already discussed to you the cancellation fee of 132 dollars, and you are willing to pay for that. Right? It just will happen our team member that that's Hannah's mistake because I've checked your account. You called in prior August.\n\nRight? If you could remember, you called in August. You advised the same thing. However, of course, we valued you as a customer, and we don't want to charge you the early termination fee. So they offered you, like, providing 15% extension, like, September, October, November, which you agreed.\n\nHowever, today, it seems like you're changing your mind just to cancel your service tomorrow. Is that right? Mhmm. Okay. And are you you're traveling, but you don't have any exact or concrete details once you came back from travel if you will be leaving to the same address?\n\nOh, so you will figure out first. Yeah. I understand that. So it seems like you would like to be focused first with that two months vacation, and then once you came back, you will figure out where you will be moving in. Right?\n\nThe reason you would like to oh, okay. Got it. So, again, I do apologize. Here's what I'm going to do. I will personally handle your account just to ensure that we don't miss anything, and we we will be in a a clear process.\n\nSo it means to say a fair process. So the call that you provided last August 28, actually, it's exact month a month today. Right? That's considered your prior thirty days notice. So, technically, you don't need to pay any extra Internet service for the coming month.\n\nWhat you need to pay today or tomorrow is your early termination fee of $132. That's include included the the GST. And then yeah. Is can you tell me, do you have any exact time to be canceled your service tomorrow? Because usually, we're processing the cancellation by tech team during morning.\n\nBut if you would like to have it canceled in the afternoon, just provide us the date so I can properly endorse it to them. Yeah. It's like would you like to have it canceled? 3PM for PM? Because I'm thinking you're still at that address and you're still using it.\n\nSo oh, so so I can cancel it, the thirtieth. Let me check here. So you can still use it because you already paid for that month. I understand. Yeah.\n\nThat that's the misinformation and the reason why I called you immediately, just to clarify, because I circle back and checked your account history here. But, anyway, Thursday, we can cancel it morning or afternoon on September 30, Wednesday. Okay. Sure. Afternoon.\n\nLet me take note of here. September thirty, Wednesday. And then once the services has been canceled, we'll also send you, like, an email receipt, like a confirmation that your service has been canceled. And then after this call, Juan, I'll be needing to arrange the invoice. Would you like me to process it on my end or you will do it on your end?\n\nBecause you have set up a direct debit. Yeah. Sure. So once I've created the invoice today, can I process it today as well? In that way, everything is prepared on Wednesday, two days from today.\n\nOkay. Sure. But I can still send you the invoice, and then afterwards, I'll process the payment on my end. And then, subsequently, it will send you an official receipt as well through email. Everything will be emailed to you.\n\nOkay? One moment here. Yeah. Because, also, I want to be through to you and transparent. I received the TIO Lodge.\n\nSo, of course, I read it and then checked with my team what happened. So that's the reason why the misinformation there and trigger this was the, advice notification you provided last month, which already been counted. So you don't need to be charged for that extra month. Okay? One you're welcome, and I appreciate your time.\n\nOne moment here. It's almost done. I'm making sure that everything will take into place on Wednesday. One. Okay.\n\nWe're all good. And then in case once you came back, if you need our services, please feel free to give us a call, and we'll be more than happy to welcome you back to Airtel. Because it's been a while more than a year since we have you with Airtel. Right? Reason why we tried to keep you.\n\nBut anyway, of course, circumstances changes and plan changes. So today, we respect your decision, Sean, in canceling your services on the thirtieth, and we will just wait for your back. Okay? And we're ready to serve you again. You're welcome.\n\nAppreciate your time today, and please have a good day. Have a safe travel on the next coming months. Thank you. Have a good day. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.92,"end":2.24,"sentiment":"neutral","sentiment_score":0.10219136625528336},{"text":"Good afternoon.","start":2.24,"end":2.98,"sentiment":"neutral","sentiment_score":0.23090416193008423},{"text":"This is Melissa from Airtel.","start":3.36,"end":5.46,"sentiment":"neutral","sentiment_score":0.1460983857512474},{"text":"Am I speaking with Juan Bandari?","start":5.6,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.06676765779654185},{"text":"Hi.","start":10.0,"end":10.32,"sentiment":"neutral","sentiment_score":0.2450366318225861}],"sentiment":"neutral","sentiment_score":0.1293422798315684,"num_words":15,"start":1.92,"end":10.32},{"sentences":[{"text":"How are you today?","start":10.32,"end":11.38,"sentiment":"neutral","sentiment_score":0.3262172341346741},{"text":"I'm good.","start":13.955,"end":14.434999,"sentiment":"positive","sentiment_score":0.4182185232639313},{"text":"Thank you for 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good.","start":336.05,"end":336.77,"sentiment":"positive","sentiment_score":0.4224715332190196},{"text":"And then in case once you came back, if you need our services, please feel free to give us a call, and we'll be more than happy to welcome you back to Airtel.","start":336.77,"end":347.41,"sentiment":"neutral","sentiment_score":0.2522481655081113},{"text":"Because it's been a while more than a year since we have you with Airtel.","start":347.41,"end":351.165,"sentiment":"neutral","sentiment_score":0.0019709062452117603},{"text":"Right?","start":351.225,"end":351.725,"sentiment":"neutral","sentiment_score":0.012616394087672234},{"text":"Reason why we tried to keep you.","start":352.18503,"end":353.785,"sentiment":"neutral","sentiment_score":-0.09755719559533256}],"sentiment":"neutral","sentiment_score":0.15170989288175005,"num_words":59,"start":336.05,"end":353.785},{"sentences":[{"text":"But anyway, of course, circumstances changes and plan 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You are. Good. Thank you. How are you?\n\nYeah. Mhmm. Yes. Yeah. Mhmm.\n\nYeah. Yeah. Yeah. Mhmm. Yeah.\n\nYeah. Yeah. I I think I will be moving to the new place. But, yeah, I haven't found the place yet. So yeah.\n\nSo as soon as I come back and then, yeah, I need to move to a new place. Mhmm. Yeah. Yeah. Mhmm.\n\nMhmm. Mhmm. Yeah. GST. Yeah.\n\nMhmm. Yeah. Yeah. Sometime in the afternoon, we'll do. Yeah.\n\nYeah. Yeah. I'll I'll be there until, I think, thirty. I'm I'm leaving on October 1 going to Nepal. Yeah.\n\nSure. Yeah. I just yeah. I just wanted to avoid the that extra month custom. Leave.\n\nThat's why I was planning to cancel on '29. Yes. Mhmm. Yeah. Afternoon will do.\n\nAfternoon if you can, please. Sure. Oh, yeah. That should be alright with the direct debit as well. Yeah.\n\nMhmm. Yeah. Sure. Sure. Sure.\n\nThank you. Sure. Mhmm. Mhmm. Yeah.\n\nMhmm. Sure. Thank you. Mhmm. Mhmm.\n\nYeah. Yeah. Sure. Mhmm. Thank you.\n\nThank you so much. Bye. Yeah. 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Good afternoon. This is Melissa from Airtel. Am I speaking with Juan Bandari?\n\nChannel 1: Yes. You are.\n\nChannel 0: Hi. How are you today?\n\nChannel 1: Good. Thank you. How are you?\n\nChannel 0: I'm good. Thank you for asking. And first of all, let me apologize if I'm bothering you today, but I would love to sort this out for you. So earlier, I think, you called and you spoke to one of our team member. You are\n\nChannel 1: Yeah.\n\nChannel 0: requesting to cancel your services\n\nChannel 1: Mhmm.\n\nChannel 0: today. And then since you are aware that you've you are locked in for 24 MAC contract, they have already discussed to you the cancellation fee of 132\n\nChannel 1: Yes.\n\nChannel 0: dollars, and you\n\nChannel 1: Yeah.\n\nChannel 0: are willing to pay for that. Right?\n\nChannel 1: Mhmm.\n\nChannel 0: It just\n\nChannel 1: Yeah.\n\nChannel 0: will happen our team member that that's Hannah's mistake because I've checked your account. You called in prior August. Right? If you could\n\nChannel 1: Yeah.\n\nChannel 0: remember, you\n\nChannel 1: Yeah.\n\nChannel 0: called in August. You advised the same thing. However, of course, we valued you as a customer, and we don't want\n\nChannel 1: Mhmm.\n\nChannel 0: to charge you the early termination fee. So they offered you, like, providing 15% extension, like, September, October, November, which you agreed. However, today, it seems like you're changing your mind just to cancel your service tomorrow. Is that right?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Mhmm. Okay. And are you you're traveling, but you don't have any exact or concrete details once you came back from travel if you will be leaving to\n\nChannel 1: Yeah.\n\nChannel 0: the same\n\nChannel 1: I I\n\nChannel 0: address?\n\nChannel 1: think I will be moving to the new place. But, yeah, I haven't found the place yet. So\n\nChannel 0: Oh,\n\nChannel 1: yeah.\n\nChannel 0: so you will\n\nChannel 1: So\n\nChannel 0: figure\n\nChannel 1: as soon\n\nChannel 0: out\n\nChannel 1: as I\n\nChannel 0: first.\n\nChannel 1: come back and then, yeah, I need to move to a\n\nChannel 0: Yeah.\n\nChannel 1: new place.\n\nChannel 0: I understand that. So it seems like you would like to be focused first with that two months\n\nChannel 1: Mhmm.\n\nChannel 0: vacation, and then once you came back, you will figure out where you will be moving in.\n\nChannel 1: Yeah.\n\nChannel 0: Right?\n\nChannel 1: Yeah.\n\nChannel 0: The reason you would like to oh, okay. Got it. So, again, I do apologize. Here's what I'm going to do. I will personally handle your account just to ensure that we don't miss anything,\n\nChannel 1: Mhmm.\n\nChannel 0: and we we will be in a a clear process. So it means\n\nChannel 1: Mhmm.\n\nChannel 0: to say a fair process. So the call that you provided last August 28, actually, it's exact month a month today. Right? That's considered your prior thirty days notice. So, technically, you don't need to pay any extra Internet service for the coming month.\n\nWhat you need\n\nChannel 1: Mhmm.\n\nChannel 0: to pay today or tomorrow is your early termination fee of $132. That's include included the the GST.\n\nChannel 1: Yeah. GST. Yeah.\n\nChannel 0: And then yeah. Is can you tell me, do you have any exact time to be canceled your service tomorrow? Because usually, we're processing the cancellation\n\nChannel 1: Mhmm.\n\nChannel 0: by tech team during morning. But if you would like to have it canceled in the afternoon, just provide us the date so I can\n\nChannel 1: Yeah.\n\nChannel 0: properly endorse it\n\nChannel 1: Yeah.\n\nChannel 0: to them.\n\nChannel 1: Sometime in the afternoon, we'll do.\n\nChannel 0: Yeah. It's like\n\nChannel 1: Yeah.\n\nChannel 0: would you like to have it canceled? 3PM for PM? Because I'm thinking you're still at that address and you're still using it.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: So\n\nChannel 1: I'll I'll be there until, I think, thirty. I'm I'm leaving on October 1 going to\n\nChannel 0: oh,\n\nChannel 1: Nepal.\n\nChannel 0: so so\n\nChannel 1: Yeah.\n\nChannel 0: I can cancel it, the thirtieth. Let me check here. So you\n\nChannel 1: Sure.\n\nChannel 0: can still use it because you already\n\nChannel 1: Yeah. I just\n\nChannel 0: paid for that\n\nChannel 1: yeah. I just wanted\n\nChannel 0: month.\n\nChannel 1: to avoid the that extra month custom. Leave. That's why I\n\nChannel 0: I\n\nChannel 1: was\n\nChannel 0: understand.\n\nChannel 1: planning to cancel on '29. Yes.\n\nChannel 0: Yeah. That that's the misinformation and the reason why I called you immediately, just to clarify, because I circle\n\nChannel 1: Mhmm.\n\nChannel 0: back and checked your account history here. But, anyway, Thursday, we can cancel it morning or afternoon on September 30,\n\nChannel 1: Yeah. Afternoon\n\nChannel 0: Wednesday.\n\nChannel 1: will do. Afternoon if you\n\nChannel 0: Okay.\n\nChannel 1: can, please.\n\nChannel 0: Sure. Afternoon. Let me take note of here. September thirty, Wednesday. And then once the services has been canceled, we'll also send you, like, an email receipt, like\n\nChannel 1: Sure.\n\nChannel 0: a confirmation that your service has been canceled. And then after this call, Juan, I'll be needing to arrange the invoice. Would you like me to process it on my end or you will do it on your end? Because you have set up a direct debit.\n\nChannel 1: Oh, yeah. That should be alright with the direct debit as well. Yeah.\n\nChannel 0: Yeah. Sure. So once I've created the invoice today, can I\n\nChannel 1: Mhmm.\n\nChannel 0: process it today as well? In that way, everything is prepared on Wednesday, two days from\n\nChannel 1: Yeah.\n\nChannel 0: today.\n\nChannel 1: Sure.\n\nChannel 0: Okay. Sure. But I can still send you the invoice, and then afterwards,\n\nChannel 1: Sure.\n\nChannel 0: I'll process the payment on my end. And then, subsequently, it will send you an official receipt as well through email.\n\nChannel 1: Sure.\n\nChannel 0: Everything\n\nChannel 1: Thank\n\nChannel 0: will\n\nChannel 1: you.\n\nChannel 0: be emailed to you. Okay? One moment\n\nChannel 1: Sure.\n\nChannel 0: here. Yeah. Because, also, I want to be through to you and transparent. I received\n\nChannel 1: Mhmm.\n\nChannel 0: the TIO Lodge. So, of course, I read it and then checked with my team what happened. So that's the\n\nChannel 1: Mhmm.\n\nChannel 0: reason why the misinformation there and trigger\n\nChannel 1: Yeah.\n\nChannel 0: this was the, advice notification you provided last month, which already been counted. So you\n\nChannel 1: Mhmm.\n\nChannel 0: don't need to be charged for that extra month. Okay?\n\nChannel 1: Sure. Thank you.\n\nChannel 0: One you're welcome, and I appreciate your time. One moment here. It's almost done. I'm making sure that everything will take into place on Wednesday.\n\nChannel 1: Mhmm.\n\nChannel 0: One. Okay. We're all good. And then in case once you came back, if you need our\n\nChannel 1: Mhmm.\n\nChannel 0: services, please feel free to give us a call, and we'll be more than happy to welcome you back to Airtel. Because it's been a while more than a year since we have you with Airtel.\n\nChannel 1: Yeah.\n\nChannel 0: Right?\n\nChannel 1: Yeah.\n\nChannel 0: Reason why we tried to keep you. But anyway, of course, circumstances changes and plan changes. So today, we respect your decision, Sean, in canceling your services on the thirtieth, and we will\n\nChannel 1: Sure.\n\nChannel 0: just wait for your back. Okay? And we're\n\nChannel 1: Mhmm.\n\nChannel 0: ready\n\nChannel 1: Thank\n\nChannel 0: to\n\nChannel 1: you.\n\nChannel 0: serve you again. You're welcome. Appreciate your time today, and please have a good day. Have a safe travel on the next coming months.\n\nChannel 1: Thank you so much. Bye.\n\nChannel 0: Thank you. Have a good day. Bye bye.\n\nChannel 1: Yeah. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.92,"end":2.24,"sentiment":"neutral","sentiment_score":0.10219136625528336},{"text":"Good afternoon.","start":2.24,"end":2.98,"sentiment":"neutral","sentiment_score":0.23090416193008423},{"text":"This is Melissa from Airtel.","start":3.36,"end":5.46,"sentiment":"neutral","sentiment_score":0.1460983857512474},{"text":"Am I speaking with Juan Bandari?","start":5.6,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.06676765779654185}],"sentiment":"neutral","sentiment_score":0.12107839754649571,"channel":0,"num_words":14,"start":1.92,"end":7.7799997},{"sentences":[{"text":"Yes.","start":8.639999,"end":8.88,"sentiment":"neutral","sentiment_score":0.1110621765255928},{"text":"You 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The representative explains that Juan had previously called to cancel his services and apologizes for the mistake. The representative offers to cancel the service and process an early termination fee, and they agree to cancel the service and process an invoice. The representative also reminds Juan to call if he needs further services and wishes him a good day."},"intents":{"segments":[{"text":"requesting to cancel your services Mhmm. today.","start_word":74,"end_word":80,"intents":[{"intent":"Cancel services","confidence_score":0.11396941}]},{"text":"Is can you tell me, do you have any exact time to be canceled your service tomorrow?","start_word":455,"end_word":471,"intents":[{"intent":"Schedule service cancellation","confidence_score":0.043652683}]},{"text":"I can cancel it, the thirtieth. Let me check here.","start_word":568,"end_word":577,"intents":[{"intent":"Cancel service","confidence_score":0.15829436}]},{"text":"And then, subsequently, it will send you an official receipt as well through email. Sure.","start_word":812,"end_word":826,"intents":[{"intent":"Check receipt","confidence_score":0.0038890638}]},{"text":"I received Mhmm. the TIO Lodge. So, of course, I read it and then checked with my team what happened. So that's the Mhmm. reason why the misinformation there and trigger Yeah.","start_word":851,"end_word":882,"intents":[{"intent":"Communicate misinformation","confidence_score":0.0024019014}]},{"text":"It's almost done. I'm making sure that everything will take into place on Wednesday.","start_word":923,"end_word":936,"intents":[{"intent":"Confirm appointment","confidence_score":0.2028931}]},{"text":"Have a safe travel on the next coming months. Thank you so much.","start_word":1057,"end_word":1069,"intents":[{"intent":"Wish safe travel","confidence_score":0.005865233}]},{"text":"Thank you so much. Bye. Thank you.","start_word":1066,"end_word":1072,"intents":[{"intent":"Express gratitude","confidence_score":0.15976383}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. This is Melissa from Airtel. Am I speaking with Juan Bandari? Yes. You are. Hi. How are you today?","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.16367708146572113},{"text":"Good. Thank you.","start_word":22,"end_word":24,"sentiment":"positive","sentiment_score":0.4980742633342743},{"text":"How are you?","start_word":25,"end_word":27,"sentiment":"neutral","sentiment_score":0.3325912654399872},{"text":"I'm good. Thank you for asking.","start_word":28,"end_word":33,"sentiment":"positive","sentiment_score":0.4509142339229584},{"text":"And first of all, let me apologize if I'm bothering you today, but I would love to sort this out for you. So earlier, I think, you called and you spoke to one of our team member. You are Yeah. requesting to cancel your services Mhmm. today. And then since you are aware that you've you are locked in for 24 MAC contract, they have already discussed to you the cancellation fee of 132 Yes. dollars, and you Yeah. are willing to pay for that. Right? Mhmm. It just Yeah. will happen our team member that that's Hannah's mistake because I've checked your account. You called in prior August. Right? If you could Yeah. remember, you Yeah. called in August. You advised the same thing. However, of course, we valued you as a customer, and we don't want Mhmm. to charge you the early termination fee. So they offered you, like, providing 15% extension, like, September, October, November, which you agreed.","start_word":34,"end_word":194,"sentiment":"neutral","sentiment_score":-0.0955587550997734},{"text":"However, today, it seems like you're changing your mind just to cancel your service tomorrow.","start_word":195,"end_word":209,"sentiment":"negative","sentiment_score":-0.33780163526535034},{"text":"Is that right? Yeah. Yeah. Mhmm. Okay. And are you you're traveling, but you don't have any exact or concrete details once you came back from travel if you will be leaving to Yeah. the same I I address? think I will be moving to the new place. But, yeah, I haven't found the place yet. So Oh, yeah. so you will So figure as soon out as I first. come back and then, yeah, I need to move to a Yeah. new place. I understand that. So it seems like you would like to be focused first with that two months Mhmm. vacation, and then once you came back, you will figure out where you will be moving in. Yeah. Right? Yeah. The reason you would like to oh, okay. Got it. So, again, I do apologize. Here's what I'm going to do. I will personally handle your account just to ensure that we don't miss anything, Mhmm.","start_word":210,"end_word":368,"sentiment":"neutral","sentiment_score":-0.006992348335074179},{"text":"and we we will be in a a clear process.","start_word":369,"end_word":378,"sentiment":"positive","sentiment_score":0.35194912552833557},{"text":"So it means Mhmm. to say a fair process. So the call that you provided last August 28, actually, it's exact month a month today. Right? That's considered your prior thirty days notice. So, technically, you don't need to pay any extra Internet service for the coming month. What you need Mhmm. to pay today or tomorrow is your early termination fee of $132. That's include included the the GST. Yeah. GST. Yeah. And then yeah. Is can you tell me, do you have any exact time to be canceled your service tomorrow? Because usually, we're processing the cancellation Mhmm. by tech team during morning. But if you would like to have it canceled in the afternoon, just provide us the date so I can Yeah. properly endorse it Yeah. to them. Sometime in the afternoon, we'll do. Yeah. It's like Yeah. would you like to have it canceled? 3PM for PM? Because I'm thinking you're still at that address and you're still using it. Yeah. Yeah. So I'll I'll be there until, I think, thirty. I'm I'm leaving on October 1 going to oh, Nepal. so so Yeah. I can cancel it, the thirtieth. Let me check here. So you Sure. can still use it because you already Yeah. I just paid for that yeah. I just wanted month. to avoid the that extra month custom. Leave. That's why I I was understand. planning to cancel on '29. Yes. Yeah. That that's the misinformation and the reason why I called you immediately, just to clarify, because I circle Mhmm. back and checked your account history here. But, anyway, Thursday, we can cancel it morning or afternoon on September 30, Yeah. Afternoon Wednesday. will do. Afternoon if Okay. you can, please. Sure. Afternoon. Let me take note of here. September thirty, Wednesday. And then once the services has been canceled, we'll also send you, like, an email receipt, like Sure. a confirmation that your service has been canceled. And then after this call, Juan, I'll be needing to arrange the invoice. Would you like me to process it on my end or you will do it on your end? Because you have set up a direct debit. Oh, yeah. That should be alright with the direct debit as well. Yeah. Yeah. Sure. So once I've created the invoice today, can I Mhmm. process it today as well? In that way, everything is prepared on Wednesday, two days from Yeah. today. Sure. Okay. Sure. But I can still send you the invoice, and then afterwards, Sure. I'll process the payment on my end. And then, subsequently, it will send you an official receipt as well through email. Sure. Everything Thank will you. be emailed to you. Okay? One moment Sure. here. Yeah. Because, also, I want to be through to you and transparent. I received Mhmm. the TIO Lodge. So, of course, I read it and then checked with my team what happened. So that's the Mhmm. reason why the misinformation there and trigger Yeah. this was the, advice notification you provided last month, which already been counted. So you Mhmm. don't need to be charged for that extra month. Okay? Sure.","start_word":379,"end_word":909,"sentiment":"neutral","sentiment_score":0.048079128691088234},{"text":"Thank you. One you're welcome, and I appreciate your time.","start_word":910,"end_word":919,"sentiment":"positive","sentiment_score":0.5107063055038452},{"text":"One moment here. It's almost done. 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