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Good afternoon. Is this Helena? Hello, Helena. How are you today?\n\nI'm I'm great. This is Amira from Gutter Clean Forest. I just wanted to follow-up and see if you're still interested in having your Gutter Clean? The bird proofing mesh? Alright.\n\nOkay. So you want to do you want to book two services, like gutter clean and bird proofing mesh? Is that is that right? Alright. Okay.\n\nFor Gutter Clean, how many dollars do you want, Helena? Oh, alright. Maybe. So can we go to your property to to have a free inspection so that we can have our final quote for you? Oh, alright.\n\nAre you available tomorrow, Helena, for our free inspection? Uh-huh. Okay. Oh, it's okay. It's okay.\n\nAnd if you're at work, so do you have someone to leave in your home? Okay. There oh, is it is it great if Monday afternoon or Monday yeah. Okay. So we will we will have an appointment on Monday afternoon, and we would you please give us your complete address to your property so that we can have our free inspection?\n\nOkay. Thank you so much, Joanna, and see you by Monday on the afternoon. I will send you on SMS right away. Oh, alright. Thank you so much, Helena.\n\nHave a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.6,"end":4.1,"sentiment":"neutral","sentiment_score":0.06239287182688713},{"text":"Good afternoon.","start":4.24,"end":4.98,"sentiment":"neutral","sentiment_score":0.26248589158058167},{"text":"Is this Helena?","start":5.2799997,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.14634483059247336},{"text":"Hello, Helena.","start":8.559999,"end":9.599999,"sentiment":"neutral","sentiment_score":0.22083210945129395},{"text":"How are you today?","start":9.599999,"end":10.58,"sentiment":"positive","sentiment_score":0.3405359759926796}],"sentiment":"neutral","sentiment_score":0.2358506058032314,"num_words":12,"start":3.6,"end":10.58},{"sentences":[{"text":"I'm I'm great.","start":12.974999,"end":13.955,"sentiment":"positive","sentiment_score":0.5810843209425608},{"text":"This is Amira from Gutter Clean 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Good afternoon. Is this Helena?\n\nChannel 1: Yeah.\n\nChannel 0: Hello, Helena. How are you today?\n\nChannel 1: I'm good. And you?\n\nChannel 0: I'm I'm great. This is Amira from Gutter Clean Forest. I just wanted to follow-up and see if you're still interested in having your Gutter Clean?\n\nChannel 1: Yeah. Actually, I wanna gotta clean and cover my solar for the birth.\n\nChannel 0: The bird proofing mesh?\n\nChannel 1: Yeah.\n\nChannel 0: Alright. Okay. So you want to do you want to book two services, like gutter clean and bird proofing mesh? Is that\n\nChannel 1: Yeah.\n\nChannel 0: is that right?\n\nChannel 1: Yeah.\n\nChannel 0: Alright.\n\nChannel 1: How much is that?\n\nChannel 0: Okay. For Gutter Clean, how many dollars do you want, Helena?\n\nChannel 1: I don't even know. It's the 10 kilowatts, so I don't know how many solar. So to when I get home today, maybe I'll count it, but I don't know how many solar. But it's a 10 kilowatt. Maybe it's 10, panel.\n\nI don't know how many.\n\nChannel 0: Oh, alright. Maybe.\n\nChannel 1: Yeah.\n\nChannel 0: So can we go to your property to to have a free inspection so that we can have our final quote for you?\n\nChannel 1: Yeah.\n\nChannel 0: Oh, alright. Are you available tomorrow, Helena, for our free inspection?\n\nChannel 1: Tomorrow, I'm not home. I'll be at work. But you can\n\nChannel 0: Uh-huh.\n\nChannel 1: do it without\n\nChannel 0: Okay.\n\nChannel 1: me being home or\n\nChannel 0: Oh,\n\nChannel 1: no? Can\n\nChannel 0: it's\n\nChannel 1: you?\n\nChannel 0: okay. It's okay. And if you're at work, so do you have someone to leave in your home?\n\nChannel 1: I I have to find out because my my husband go to work to afternoon, but, yeah, I'll find out with my daughter if she will be at home. Otherwise,\n\nChannel 0: Okay.\n\nChannel 1: we can\n\nChannel 0: There\n\nChannel 1: schedule on Monday afternoon. I'll be home.\n\nChannel 0: oh, is it is it great if Monday afternoon or Monday\n\nChannel 1: Yeah.\n\nChannel 0: yeah. Okay. So we will we will have an appointment on Monday afternoon, and we\n\nChannel 1: Yeah.\n\nChannel 0: would you please give us your complete address to your property so that we can have our free inspection?\n\nChannel 1: Okay. Yeah. I'll send it to you.\n\nChannel 0: Okay. Thank you so much, Joanna, and see you by Monday on\n\nChannel 1: So\n\nChannel 0: the\n\nChannel 1: how much\n\nChannel 0: afternoon.\n\nChannel 1: would it cost? The gala clean and the bathtubing, how much you think it will cost?\n\nChannel 0: I will send you on SMS right away.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Oh, alright. Thank you\n\nChannel 1: No\n\nChannel 0: so much, Helena.\n\nChannel 1: worries. Okay. Bye.\n\nChannel 0: Have a great day.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.0,"end":2.5,"sentiment":"neutral","sentiment_score":0.021433411166071892}],"sentiment":"neutral","sentiment_score":0.021433411166071892,"channel":1,"num_words":1,"start":2.0,"end":2.5},{"sentences":[{"text":"Hello.","start":3.6,"end":4.1,"sentiment":"neutral","sentiment_score":0.06239287182688713},{"text":"Good afternoon.","start":4.24,"end":4.98,"sentiment":"neutral","sentiment_score":0.26248589158058167},{"text":"Is this 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Helena.","start":160.505,"end":161.485,"sentiment":"neutral","sentiment_score":-0.11452767501274745}],"sentiment":"neutral","sentiment_score":-0.11452767501274745,"channel":0,"num_words":3,"start":160.505,"end":161.485},{"sentences":[{"text":"worries.","start":161.28294,"end":161.53294,"sentiment":"neutral","sentiment_score":-0.12263072282075882},{"text":"Okay.","start":161.53294,"end":161.61293,"sentiment":"neutral","sentiment_score":0.02308126911520958},{"text":"Bye.","start":161.61293,"end":162.11293,"sentiment":"neutral","sentiment_score":0.011261146515607834}],"sentiment":"neutral","sentiment_score":-0.02942943572998047,"channel":1,"num_words":3,"start":161.28294,"end":162.11293},{"sentences":[{"text":"Have a great day.","start":161.625,"end":162.685,"sentiment":"positive","sentiment_score":0.5877143330872059}],"sentiment":"positive","sentiment_score":0.5877143330872059,"channel":0,"num_words":4,"start":161.625,"end":162.685}]},"summary":{"result":"success","short":"A representative from Gutter Clean Forest calls Helena to follow up on her interest in having her solar roof monitored and inspected. Helena asks about scheduling an appointment for a free inspection and provides her address for the inspection. The representative schedules the appointment for Monday afternoon and sends an SMS to Helena with the details."},"intents":{"segments":[{"text":"This is Amira from Gutter Clean Forest. I just wanted to follow-up and see if you're still interested in having your Gutter Clean? Yeah.","start_word":21,"end_word":44,"intents":[{"intent":"Follow-up","confidence_score":0.47650215}]},{"text":"So you want to do you want to book two services, like gutter clean and bird proofing mesh? Is that Yeah.","start_word":64,"end_word":84,"intents":[{"intent":"Book services","confidence_score":0.82267976}]},{"text":"So can we go to your property to to have a free inspection so that we can have our final quote for you? Yeah.","start_word":156,"end_word":179,"intents":[{"intent":"Get a free inspection","confidence_score":0.037368942}]},{"text":"So we will we will have an appointment on Monday afternoon, and we Yeah.","start_word":289,"end_word":302,"intents":[{"intent":"Schedule an appointment","confidence_score":0.0028606984}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Good afternoon. Is this Helena? Yeah. Hello, Helena.","start_word":0,"end_word":9,"sentiment":"neutral","sentiment_score":0.15973113477230072},{"text":"How are you today? I'm good.","start_word":10,"end_word":15,"sentiment":"positive","sentiment_score":0.41659456491470337},{"text":"And you?","start_word":16,"end_word":17,"sentiment":"neutral","sentiment_score":0.26644715666770935},{"text":"I'm I'm great.","start_word":18,"end_word":20,"sentiment":"positive","sentiment_score":0.5676330327987671},{"text":"This is Amira from Gutter Clean Forest. I just wanted to follow-up and see if you're still interested in having your Gutter Clean? Yeah. Actually, I wanna gotta clean and cover my solar for the birth. The bird proofing mesh? Yeah. Alright. Okay. So you want to do you want to book two services, like gutter clean and bird proofing mesh? Is that Yeah. is that right? Yeah. Alright. How much is that? Okay. For Gutter Clean, how many dollars do you want, Helena? I don't even know. It's the 10 kilowatts, so I don't know how many solar. So to when I get home today, maybe I'll count it, but I don't know how many solar. But it's a 10 kilowatt. Maybe it's 10, panel. I don't know how many. Oh, alright. Maybe. Yeah. So can we go to your property to to have a free inspection so that we can have our final quote for you? Yeah. Oh, alright. Are you available tomorrow, Helena, for our free inspection? Tomorrow, I'm not home. I'll be at work. But you can Uh-huh. do it without Okay. me being home or Oh, no? Can it's you? okay. It's okay. And if you're at work, so do you have someone to leave in your home? I I have to find out because my my husband go to work to afternoon, but, yeah, I'll find out with my daughter if she will be at home. Otherwise, Okay. we can There schedule on Monday afternoon. I'll be home. oh, is it is it great if Monday afternoon or Monday Yeah. yeah. Okay. So we will we will have an appointment on Monday afternoon, and we Yeah. would you please give us your complete address to your property so that we can have our free inspection? Okay. Yeah. I'll send it to you. Okay. Thank you so much, Joanna, and see you by Monday on So the how much afternoon. would it cost? The gala clean and the bathtubing, how much you think it will cost? I will send you on SMS right away. Okay. Okay. Oh, alright. Thank you No so much, Helena. worries. Okay. Bye.","start_word":21,"end_word":382,"sentiment":"neutral","sentiment_score":0.04784814646025059},{"text":"Have a great day.","start_word":383,"end_word":386,"sentiment":"positive","sentiment_score":0.7889859080314636}],"average":{"sentiment":"neutral","sentiment_score":0.07321358389324611}}}}