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Jenny. It's Larissa from Oakview Financial. Savvy asked me to send a form to you with respect to the super contribution that you've made. I have emailed that through to you, but I would like to chat to you just so I can explain what the form is and help you through with any questions you might have. If you would like to give me a callback, that would be appreciated.\n\nThanks. Looking forward to speaking soon.","paragraphs":[{"sentences":[{"text":"Hi, Jenny.","start":9.12,"end":9.84,"sentiment":"neutral","sentiment_score":0.273935928940773},{"text":"It's Larissa from Oakview Financial.","start":9.84,"end":11.78,"sentiment":"neutral","sentiment_score":0.27092001736164095},{"text":"Savvy asked me to send a form to you with respect to the super contribution that you've made.","start":12.455,"end":18.315,"sentiment":"positive","sentiment_score":0.4267627199490865},{"text":"I have emailed that through to you, but I would like to chat to you just so I can explain what the form is and help you through with any questions you might have.","start":18.375,"end":26.480875,"sentiment":"positive","sentiment_score":0.39403360117884245},{"text":"If you would like to give me a callback, that would be appreciated.","start":26.720875,"end":29.780874,"sentiment":"neutral","sentiment_score":0.3293762757227971}],"sentiment":"positive","sentiment_score":0.37865604067014325,"num_words":72,"start":9.12,"end":29.780874},{"sentences":[{"text":"Thanks.","start":30.000875,"end":30.400875,"sentiment":"positive","sentiment_score":0.6219255328178406},{"text":"Looking forward to speaking soon.","start":30.400875,"end":31.860874,"sentiment":"positive","sentiment_score":0.6748811662197113}],"sentiment":"positive","sentiment_score":0.6660552273193995,"num_words":6,"start":30.000875,"end":31.860874}]}}]},{"alternatives":[{"transcript":"You've reached Jenny. Sorry I can't take your call. Please leave your name, number, and a message, and I'll get back to you as soon as possible. Thank you.","confidence":0.99902344,"words":[{"word":"you've","start":0.24,"end":0.48,"confidence":0.99853516,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.03738219663500786},{"word":"reached","start":0.48,"end":0.96,"confidence":0.99902344,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.0446273535490036},{"word":"jenny","start":0.96,"end":1.4399999,"confidence":0.9812012,"punctuated_word":"Jenny.","sentiment":"neutral","sentiment_score":0.012264618650078772},{"word":"sorry","start":1.4399999,"end":1.8399999,"confidence":1.0,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.2311020791530609},{"word":"i","start":1.8399999,"end":2.0,"confidence":0.5175781,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.23126180469989777},{"word":"can't","start":2.0,"end":2.1599998,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.32223689556121826},{"word":"take","start":2.1599998,"end":2.3999999,"confidence":0.9892578,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.4249568283557892},{"word":"your","start":2.3999999,"end":2.6399999,"confidence":0.99902344,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.3711906969547272},{"word":"call","start":2.6399999,"end":3.12,"confidence":1.0,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.3558220863342285},{"word":"please","start":3.12,"end":3.4399998,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.17375069856643677},{"word":"leave","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.08971969783306122},{"word":"your","start":3.6799998,"end":3.84,"confidence":0.5649414,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.12909403443336487},{"word":"name","start":3.84,"end":4.08,"confidence":0.9970703,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.07586342096328735},{"word":"number","start":4.08,"end":4.3199997,"confidence":0.9428711,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.04414403811097145},{"word":"and","start":4.3199997,"end":4.48,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.042540110647678375},{"word":"a","start":4.48,"end":4.64,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0726488009095192},{"word":"message","start":4.64,"end":4.96,"confidence":0.9562988,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.04304468631744385},{"word":"and","start":4.96,"end":5.12,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.015260063111782074},{"word":"i'll","start":5.12,"end":5.3599997,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.006720965262502432},{"word":"get","start":5.3599997,"end":5.52,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.01787896454334259},{"word":"back","start":5.52,"end":5.6,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.033227644860744476},{"word":"to","start":5.6,"end":5.7599998,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03383764624595642},{"word":"you","start":5.7599998,"end":5.92,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08578343689441681},{"word":"as","start":5.92,"end":6.0,"confidence":0.9291992,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.033141106367111206},{"word":"soon","start":6.0,"end":6.24,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.036732837557792664},{"word":"as","start":6.24,"end":6.3999996,"confidence":0.9970703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.04040895402431488},{"word":"possible","start":6.3999996,"end":6.7999997,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.08362367749214172},{"word":"thank","start":6.7999997,"end":7.04,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5012578964233398},{"word":"you","start":7.04,"end":7.54,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.35610949993133545}],"paragraphs":{"transcript":"\nYou've reached Jenny. Sorry I can't take your call. Please leave your name, number, and a message, and I'll get back to you as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"You've reached Jenny.","start":0.24,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.03142472294469675},{"text":"Sorry I can't take your call.","start":1.4399999,"end":3.12,"sentiment":"neutral","sentiment_score":-0.32276173184315365},{"text":"Please leave your name, number, and a message, and I'll get back to you as soon as possible.","start":3.12,"end":6.7999997,"sentiment":"neutral","sentiment_score":-0.05630326263296107},{"text":"Thank you.","start":6.7999997,"end":7.54,"sentiment":"positive","sentiment_score":0.42868369817733765}],"sentiment":"neutral","sentiment_score":-0.06890991562977433,"num_words":29,"start":0.24,"end":7.54}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You've reached Jenny. Sorry I can't take your call. Please leave your name, number, and a message, and I'll get back to you as soon as possible. Thank you.\n\nChannel 0: Hi, Jenny. It's Larissa from Oakview Financial. Savvy asked me to send a form to you with respect to the super contribution that you've made. I have emailed that through to you, but I would like to chat to you just so I can explain what the form is and help you through with any questions you might have. If you would like to give me a callback, that would be appreciated.\n\nThanks. Looking forward to speaking soon.","paragraphs":[{"sentences":[{"text":"You've reached Jenny.","start":0.24,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.03142472294469675},{"text":"Sorry I can't take your call.","start":1.4399999,"end":3.12,"sentiment":"neutral","sentiment_score":-0.32276173184315365},{"text":"Please leave your name, number, and a message, and I'll get back to you as soon as possible.","start":3.12,"end":6.7999997,"sentiment":"neutral","sentiment_score":-0.05630326263296107},{"text":"Thank you.","start":6.7999997,"end":7.54,"sentiment":"positive","sentiment_score":0.42868369817733765}],"sentiment":"neutral","sentiment_score":-0.06890991562977433,"channel":1,"num_words":29,"start":0.24,"end":7.54},{"sentences":[{"text":"Hi, Jenny.","start":9.12,"end":9.84,"sentiment":"neutral","sentiment_score":0.273935928940773},{"text":"It's Larissa from Oakview Financial.","start":9.84,"end":11.78,"sentiment":"neutral","sentiment_score":0.27092001736164095},{"text":"Savvy asked me to send a form to you with respect to the super contribution that you've made.","start":12.455,"end":18.315,"sentiment":"positive","sentiment_score":0.4267627199490865},{"text":"I have emailed that through to you, but I would like to chat to you just so I can explain what the form is and help you through with any questions you might have.","start":18.375,"end":26.480875,"sentiment":"positive","sentiment_score":0.39403360117884245},{"text":"If you would like to give me a callback, that would be appreciated.","start":26.720875,"end":29.780874,"sentiment":"neutral","sentiment_score":0.3293762757227971}],"sentiment":"positive","sentiment_score":0.37865604067014325,"channel":0,"num_words":72,"start":9.12,"end":29.780874},{"sentences":[{"text":"Thanks.","start":30.000875,"end":30.400875,"sentiment":"positive","sentiment_score":0.6219255328178406},{"text":"Looking forward to speaking soon.","start":30.400875,"end":31.860874,"sentiment":"positive","sentiment_score":0.6748811662197113}],"sentiment":"positive","sentiment_score":0.6660552273193995,"channel":0,"num_words":6,"start":30.000875,"end":31.860874}]},"summary":{"result":"success","short":"The representative from Oakview Financial, Larissa, is calling Jenny regarding a form she sent regarding super contributions. Larissa offers to explain the form and answer any questions Jenny may have. She requests Jenny to call her back to provide further assistance."},"intents":{"segments":[{"text":"I have emailed that through to you, but I would like to chat to you just so I can explain what the form is and help you through with any questions you might have.","start_word":54,"end_word":87,"intents":[{"intent":"Provide form explanation","confidence_score":0.07745051}]},{"text":"If you would like to give me a callback, that would be appreciated. Thanks.","start_word":88,"end_word":101,"intents":[{"intent":"Provide callback","confidence_score":0.03311439}]},{"text":"If you would like to give me a callback, that would be appreciated. Thanks. Looking forward to speaking soon.","start_word":88,"end_word":106,"intents":[{"intent":"Express gratitude","confidence_score":0.17758861}]}]},"sentiments":{"segments":[{"text":"You've reached Jenny. Sorry I can't take your call. Please leave your name, number, and a message, and I'll get back to you as soon as possible.","start_word":0,"end_word":26,"sentiment":"neutral","sentiment_score":-0.10187261551618576},{"text":"Thank you.","start_word":27,"end_word":28,"sentiment":"positive","sentiment_score":0.4044923186302185},{"text":"Hi, Jenny. It's Larissa from Oakview Financial.","start_word":29,"end_word":35,"sentiment":"neutral","sentiment_score":0.26994773745536804},{"text":"Savvy asked me to send a form to you with respect to the super contribution that you've made. I have emailed that through to you, but I would like to chat to you just so I can explain what the form is and help you through with any questions you might have.","start_word":36,"end_word":87,"sentiment":"positive","sentiment_score":0.4068385064601898},{"text":"If you would like to give me a callback, that would be appreciated.","start_word":88,"end_word":100,"sentiment":"neutral","sentiment_score":0.32413145899772644},{"text":"Thanks. Looking forward to speaking soon.","start_word":101,"end_word":106,"sentiment":"positive","sentiment_score":0.6939733028411865}],"average":{"sentiment":"neutral","sentiment_score":0.25938402373215247}}}}