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And your concern is your TV box is not working? Mhmm. Mhmm. Yeah. So, actually, I think you're still experiencing the GEO IP issue GEO IP location issue. So, actually, that has been resolved since this morning, but some customer are TV streaming providers are still not working. So currently, we're coordinating it to Supa Networks. We already did log a fault ticket to the network regarding the concern because we also received a call this morning, same issue that you're having. And up until today, there's still no response on their end. So Actually, they advise us that the issues should be resolved Monday Monday to Wednesday. But, yeah, as of the moment, there are still some customers still having the issue. And, actually, I think it's not yet resolved. So is it okay if you wait until tomorrow? Not tomorrow. Mhmm. Then I'll update you regarding the issue. Mhmm. Yes. Is it okay if we wait until tomorrow regarding the issue? Then I'll update. Mhmm. I'll update you ASAP once I receive a notification from Supa Network. But upon checking also with the back end team, this issue has been resolved from our side and already been completed. And the TV streaming provider has been advised, and they are the one who's need to, like, download the data file to unblock the IP address for it to work. So I think, as of the moment, they're already coordinating it with the TV streaming provider to unblock the IP location for you to get back access to the TV box. Mhmm. So as of the moment, yeah, it's still in progress. Mhmm. Thank you. Yeah. Yeah. Sure. And if ever, I'm the one who will be calling you for an update then. Yeah. Okay. Okay. Sure. We'll send you an email. Thank you. Bye for 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Good afternoon. This is Maureen from Erto tech support. How can I assist you today? Mhmm.\n\nMhmm. Yes. May I know your name, please, for me to check your account? Mhmm. Okay.\n\nAnd your concern is your TV box is not working? Mhmm. Mhmm. Yeah. So, actually, I think you're still experiencing the GEO IP issue GEO IP location issue.\n\nSo, actually, that has been resolved since this morning, but some customer are TV streaming providers are still not working. So currently, we're coordinating it to Supa Networks. We already did log a fault ticket to the network regarding the concern because we also received a call this morning, same issue that you're having. And up until today, there's still no response on their end. So Actually, they advise us that the issues should be resolved Monday Monday to Wednesday.\n\nBut, yeah, as of the moment, there are still some customers still having the issue. And, actually, I think it's not yet resolved. So is it okay if you wait until tomorrow? Not tomorrow. Mhmm.\n\nThen I'll update you regarding the issue. Mhmm. Yes. Is it okay if we wait until tomorrow regarding the issue? Then I'll update.\n\nMhmm. I'll update you ASAP once I receive a notification from Supa Network. But upon checking also with the back end team, this issue has been resolved from our side and already been completed. And the TV streaming provider has been advised, and they are the one who's need to, like, download the data file to unblock the IP address for it to work. So I think, as of the moment, they're already coordinating it with the TV streaming provider to unblock the IP location for you to get back access to the TV box.\n\nMhmm. So as of the moment, yeah, it's still in progress. Mhmm. Thank you. Yeah.\n\nYeah. Sure. And if ever, I'm the one who will be calling you for an update then. Yeah. Okay.\n\nOkay. Sure. We'll send you an email. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.3999999,"end":2.8,"sentiment":"neutral","sentiment_score":0.13843372464179993},{"text":"Good afternoon.","start":2.8,"end":3.6,"sentiment":"positive","sentiment_score":0.37375134229660034},{"text":"This is Maureen from Erto tech support.","start":3.6,"end":6.18,"sentiment":"neutral","sentiment_score":0.3127725635256086},{"text":"How can I assist you today?","start":6.24,"end":7.62,"sentiment":"neutral","sentiment_score":0.2518441441158454},{"text":"Mhmm.","start":9.679999,"end":10.179999,"sentiment":"neutral","sentiment_score":-0.04583072289824486}],"sentiment":"neutral","sentiment_score":0.26709285268888755,"num_words":17,"start":2.3999999,"end":10.179999},{"sentences":[{"text":"Mhmm.","start":29.615,"end":29.94,"sentiment":"neutral","sentiment_score":-0.1180749237537384},{"text":"Yes.","start":45.254997,"end":45.754997,"sentiment":"neutral","sentiment_score":0.05193742364645004},{"text":"May I know your name, 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Oh, hi. Just the the teller just, you know, sorry, connected me to you because I wanted to quit the using the service. But the reason is that my overseas TV box is not working for the whole week. So she want just wanted to, you know, make sure, you can fix it before, like, me quitting the service. You know? Yeah. So is there any way is there any way yeah. Oh, my name okay. My name is Hannah Lee. H a n a. Yeah. L, a a. Yeah. I'm confused because the YouTube is working well. So, yeah, I I also contacted TV box, and they say it's the part of the Internet connection. Yeah. Yeah. So would you please, you know, check if if it can work well, like, soon? Mhmm. Yeah. Mhmm. When would you think it would you know, back to work working? When or do you know when it would work well again? Like, is it within one or two days? Mhmm. Yeah. Yeah. Okay. Yeah. I can. Yeah. Oh, sorry. What did you say? Sorry. Yeah. Yeah. Okay. Mhmm. Okay. You okay. I see. Yeah. I'll see how it goes, like, until tomorrow afternoon maybe. Yeah. And then, yeah, I'll see. Thank you very much. Okay. Oh, would you please send me an email instead of calling me? Because I'll be, you know, busy tomorrow. So I would prefer getting the email, please. Yeah. Thank you. Okay. Yeah. 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you.","start":294.815,"end":295.63498,"sentiment":"neutral","sentiment_score":0.2760538011789322},{"text":"Okay.","start":296.41498,"end":296.91498,"sentiment":"neutral","sentiment_score":0.17659087479114532},{"text":"Yeah.","start":296.975,"end":297.475,"sentiment":"neutral","sentiment_score":0.062421828508377075}],"sentiment":"neutral","sentiment_score":0.0721530239455975,"num_words":13,"start":289.29498,"end":297.475},{"sentences":[{"text":"Bye.","start":298.57498,"end":299.07498,"sentiment":"neutral","sentiment_score":-0.08406730741262436}],"sentiment":"neutral","sentiment_score":-0.08406730741262436,"num_words":1,"start":298.57498,"end":299.07498}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Erto tech support. How can I assist\n\nChannel 1: Mhmm.\n\nChannel 0: you today?\n\nChannel 1: Oh, hi.\n\nChannel 0: Mhmm.\n\nChannel 1: Just the the teller just, you know, sorry, connected me to you because I wanted to quit the using the service. But the reason is that my overseas TV box is not working for the whole week.\n\nChannel 0: Mhmm.\n\nChannel 1: So she want just wanted to, you know, make sure, you can fix it before, like, me quitting the service. You know? Yeah. So is there any\n\nChannel 0: Yes.\n\nChannel 1: way is there any\n\nChannel 0: May\n\nChannel 1: way\n\nChannel 0: I know your\n\nChannel 1: yeah.\n\nChannel 0: name, please, for me\n\nChannel 1: Oh,\n\nChannel 0: to\n\nChannel 1: my\n\nChannel 0: check\n\nChannel 1: name\n\nChannel 0: your account?\n\nChannel 1: okay. My name is Hannah Lee.\n\nChannel 0: Mhmm.\n\nChannel 1: H a n a. Yeah. L,\n\nChannel 0: Okay.\n\nChannel 1: a a.\n\nChannel 0: And your concern is your TV box is not working?\n\nChannel 1: Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: I'm confused because the YouTube is working well. So, yeah, I I also contacted TV box, and they say it's the part of the Internet connection.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. Yeah. So would you please, you know, check if if it can work well, like, soon?\n\nChannel 0: Yeah. So, actually, I think you're still experiencing the GEO IP issue GEO IP location issue.\n\nChannel 1: Mhmm.\n\nChannel 0: So, actually, that has been resolved since this morning, but\n\nChannel 1: Yeah.\n\nChannel 0: some customer are TV streaming providers are still not working. So currently, we're coordinating it to Supa Networks. We already did log a fault ticket to the network\n\nChannel 1: Mhmm.\n\nChannel 0: regarding the concern because we also received a call this morning, same issue that you're having. And up until today, there's still no response on their end. So\n\nChannel 1: When would you think it would you know, back to work working? When or do you know when it would work well again? Like, is it within one or two days?\n\nChannel 0: Actually, they advise us that the issues should be resolved Monday Monday to Wednesday.\n\nChannel 1: Mhmm.\n\nChannel 0: But, yeah, as of the moment, there are still some customers still having the issue.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: And, actually, I think it's not yet resolved. So is it okay if you wait until tomorrow?\n\nChannel 1: Okay. Yeah. I can. Yeah.\n\nChannel 0: Not tomorrow. Mhmm. Then I'll update you regarding the issue. Mhmm.\n\nChannel 1: Oh, sorry. What did you say? Sorry.\n\nChannel 0: Yes. Is it okay if we wait until tomorrow regarding the issue?\n\nChannel 1: Yeah.\n\nChannel 0: Then\n\nChannel 1: Yeah. Okay.\n\nChannel 0: I'll update. Mhmm. I'll update you ASAP once I receive a notification from Supa Network. But upon checking also with the back end team, this issue has been resolved from our side and already been completed. And the TV streaming provider has been advised, and they are the one who's need to, like, download the data file to unblock the IP address for it to work.\n\nSo I think, as of the moment, they're already coordinating it with the TV streaming provider to unblock the\n\nChannel 1: Mhmm.\n\nChannel 0: IP location for you to get back access to the TV box. Mhmm. So\n\nChannel 1: Okay.\n\nChannel 0: as of the moment, yeah, it's still in progress. Mhmm.\n\nChannel 1: You okay. I see. Yeah. I'll see how it goes, like, until tomorrow afternoon\n\nChannel 0: Thank\n\nChannel 1: maybe.\n\nChannel 0: you.\n\nChannel 1: Yeah. And\n\nChannel 0: Yeah.\n\nChannel 1: then, yeah, I'll see. Thank you very much.\n\nChannel 0: Yeah. Sure. And if ever, I'm the one who will be calling you for an update then.\n\nChannel 1: Okay. Oh, would you\n\nChannel 0: Yeah.\n\nChannel 1: please send me an email instead of calling me? Because I'll be, you know, busy tomorrow. So I would prefer\n\nChannel 0: Okay.\n\nChannel 1: getting the email, please.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Sure. We'll send\n\nChannel 1: Thank\n\nChannel 0: you\n\nChannel 1: you.\n\nChannel 0: an email. Thank\n\nChannel 1: Okay.\n\nChannel 0: you.\n\nChannel 1: Yeah.\n\nChannel 0: Bye for now.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.3999999,"end":2.8,"sentiment":"neutral","sentiment_score":0.13843372464179993},{"text":"Good afternoon.","start":2.8,"end":3.6,"sentiment":"positive","sentiment_score":0.37375134229660034},{"text":"This is Maureen from Erto tech support.","start":3.6,"end":6.18,"sentiment":"neutral","sentiment_score":0.3127725635256086},{"text":"How can I assist","start":6.24,"end":6.96,"sentiment":"neutral","sentiment_score":0.3161886930465698}],"sentiment":"neutral","sentiment_score":0.31000708043575287,"channel":0,"num_words":14,"start":2.3999999,"end":6.96},{"sentences":[{"text":"Mhmm.","start":6.7999997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.2059241533279419}],"sentiment":"neutral","sentiment_score":0.2059241533279419,"channel":1,"num_words":1,"start":6.7999997,"end":7.2999997},{"sentences":[{"text":"you 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The representative informs the customer that the issue has been resolved and they are coordinating with the TV streaming provider to unblock the IP address for the TV box. The customer is asked to wait until the next day to receive an update."},"intents":{"segments":[{"text":"Just the the teller just, you know, sorry, connected me to you because I wanted to quit the using the service. But the reason is that my overseas TV box is not working for the whole week. Mhmm.","start_word":20,"end_word":57,"intents":[{"intent":"Resolve tv box issue","confidence_score":0.0048362934}]},{"text":"Then I'll update you regarding the issue. Mhmm.","start_word":352,"end_word":359,"intents":[{"intent":"Update request","confidence_score":0.016016727}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.13843372464179993},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3636744022369385},{"text":"This is Maureen from Erto tech support. How can I assist Mhmm. you today? Oh, hi. Mhmm. Just the the teller just, you know, sorry, connected me to you because I wanted to quit the using the service.","start_word":3,"end_word":40,"sentiment":"neutral","sentiment_score":-0.0033451702911406755},{"text":"But the reason is that my overseas TV box is not working for the whole week.","start_word":41,"end_word":56,"sentiment":"negative","sentiment_score":-0.4451305866241455},{"text":"Mhmm. So she want just wanted to, you know, make sure, you can fix it before, like, me quitting the service. You know? Yeah. So is there any Yes. way is there any May way I know your yeah. name, please, for me Oh, to my check name your account? okay. My name is Hannah Lee. Mhmm. H a n a. Yeah. L, Okay. a a. And your concern is your TV box is not working? Yeah. Mhmm. I'm confused because the YouTube is working well. So, yeah, I I also contacted TV box, and they say it's the part of the Internet connection. Mhmm. Yeah. Yeah. So would you please, you know, check if if it can work well, like, soon? Yeah. So, actually, I think you're still experiencing the GEO IP issue GEO IP location issue. Mhmm. So, actually, that has been resolved since this morning, but Yeah. some customer are TV streaming providers are still not working. So currently, we're coordinating it to Supa Networks. We already did log a fault ticket to the network Mhmm. regarding the concern because we also received a call this morning, same issue that you're having.","start_word":57,"end_word":251,"sentiment":"neutral","sentiment_score":-0.1109677404165268},{"text":"And up until today, there's still no response on their end.","start_word":252,"end_word":262,"sentiment":"negative","sentiment_score":-0.389009565114975},{"text":"So When would you think it would you know, back to work working? When or do you know when it would work well again? Like, is it within one or two days? Actually, they advise us that the issues should be resolved Monday Monday to Wednesday. Mhmm. But, yeah, as of the moment, there are still some customers still having the issue. Yeah. Yeah. And, actually, I think it's not yet resolved. So is it okay if you wait until tomorrow? Okay. Yeah. I can. Yeah. Not tomorrow. Mhmm. Then I'll update you regarding the issue. Mhmm. Oh, sorry. What did you say? Sorry. Yes. Is it okay if we wait until tomorrow regarding the issue? Yeah. Then Yeah. Okay. I'll update. Mhmm. I'll update you ASAP once I receive a notification from Supa Network. But upon checking also with the back end team, this issue has been resolved from our side and already been completed. And the TV streaming provider has been advised, and they are the one who's need to, like, download the data file to unblock the IP address for it to work. So I think, as of the moment, they're already coordinating it with the TV streaming provider to unblock the Mhmm. IP location for you to get back access to the TV box. Mhmm. So Okay. as of the moment, yeah, it's still in progress. Mhmm. You okay. I see. Yeah. I'll see how it goes, like, until tomorrow afternoon Thank maybe. you. Yeah. And Yeah. then, yeah, I'll see.","start_word":263,"end_word":517,"sentiment":"neutral","sentiment_score":-0.01442290412743722},{"text":"Thank you very much.","start_word":518,"end_word":521,"sentiment":"positive","sentiment_score":0.4436849653720856},{"text":"Yeah. Sure. And if ever, I'm the one who will be calling you for an update then. Okay. Oh, would you Yeah. please send me an email instead of calling me? Because I'll be, you know, busy tomorrow. So I would prefer Okay. getting the email, please. Okay. Yeah. Sure. We'll send Thank you you. an email. Thank Okay. you. Yeah. Bye for now. Bye.","start_word":522,"end_word":586,"sentiment":"neutral","sentiment_score":0.03300652079857313}],"average":{"sentiment":"neutral","sentiment_score":-0.05062778697294348}}}}