{"metadata":{"transaction_key":"deprecated","request_id":"019fe8da-1fe2-7c42-b623-c7540ea709a0","sha256":"250f7a2825e8ad462b0a4c59f6ccccbc3e86b3fa02f84a3fc8f65b802db58505","created":"2026-08-09T23:27:17.808Z","duration":5.5439377,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":21,"output_tokens":21},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":21,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached James Irving. Sorry I've missed your call. Please leave a","confidence":0.9951172,"words":[{"word":"hi","start":1.04,"end":1.52,"confidence":0.78222656,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.1546565294265747},{"word":"you've","start":1.52,"end":1.8399999,"confidence":0.99853516,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.14417660236358645},{"word":"reached","start":1.8399999,"end":2.1599998,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.16163910925388336},{"word":"james","start":2.1599998,"end":2.56,"confidence":0.9951172,"punctuated_word":"James","sentiment":"neutral","sentiment_score":0.12462957948446274},{"word":"irving","start":2.56,"end":3.06,"confidence":0.9797363,"punctuated_word":"Irving.","sentiment":"neutral","sentiment_score":0.19468969106674192},{"word":"sorry","start":3.1999998,"end":3.52,"confidence":0.99902344,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.2954675853252411},{"word":"i've","start":3.52,"end":3.76,"confidence":0.7927246,"punctuated_word":"I've","sentiment":"negative","sentiment_score":-0.5452574491500854},{"word":"missed","start":3.76,"end":4.0,"confidence":1.0,"punctuated_word":"missed","sentiment":"negative","sentiment_score":-0.5273079872131348},{"word":"your","start":4.0,"end":4.16,"confidence":0.9980469,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.5195315480232239},{"word":"call","start":4.16,"end":4.66,"confidence":0.99902344,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.46142828464508057},{"word":"please","start":4.72,"end":5.04,"confidence":0.96533203,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.2044253945350647},{"word":"leave","start":5.04,"end":5.2,"confidence":0.97802734,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.1448458731174469},{"word":"a","start":5.2,"end":5.5439377,"confidence":0.65771484,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09358346462249756}],"paragraphs":{"transcript":"\nHi. You've reached James Irving. Sorry I've missed your call. Please leave a","paragraphs":[{"sentences":[{"text":"Hi.","start":1.04,"end":1.52,"sentiment":"neutral","sentiment_score":0.1546565294265747},{"text":"You've reached James Irving.","start":1.52,"end":3.06,"sentiment":"neutral","sentiment_score":0.15628374554216862},{"text":"Sorry I've missed your call.","start":3.1999998,"end":4.66,"sentiment":"negative","sentiment_score":-0.4697985708713531},{"text":"Please leave a","start":4.72,"end":5.5439377,"sentiment":"neutral","sentiment_score":-0.1476182440916697}],"sentiment":"neutral","sentiment_score":-0.1547735442335789,"num_words":13,"start":1.04,"end":5.5439377}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached James Irving. Sorry I've missed your call. Please leave a","paragraphs":[{"sentences":[{"text":"Hi.","start":1.04,"end":1.52,"sentiment":"neutral","sentiment_score":0.1546565294265747},{"text":"You've reached James Irving.","start":1.52,"end":3.06,"sentiment":"neutral","sentiment_score":0.15628374554216862},{"text":"Sorry I've missed your call.","start":3.1999998,"end":4.66,"sentiment":"negative","sentiment_score":-0.4697985708713531},{"text":"Please leave a","start":4.72,"end":5.5439377,"sentiment":"neutral","sentiment_score":-0.1476182440916697}],"sentiment":"neutral","sentiment_score":-0.1547735442335789,"channel":1,"num_words":13,"start":1.04,"end":5.5439377}]},"summary":{"result":"success","short":"Hi. You've reached James Irving. Sorry I've missed your call. Please leave a"},"intents":{"segments":[{"text":"Sorry I've missed your call.","start_word":5,"end_word":9,"intents":[{"intent":"Apologize for missed call","confidence_score":0.09424222}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached James Irving.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.15749900043010712},{"text":"Sorry I've missed your call.","start_word":5,"end_word":9,"sentiment":"negative","sentiment_score":-0.48761698603630066},{"text":"Please leave a","start_word":10,"end_word":12,"sentiment":"neutral","sentiment_score":-0.15533050894737244}],"average":{"sentiment":"neutral","sentiment_score":-0.14784605162484304}}}}