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Hello, Lyndon? Yeah. Hi. Afternoon. How are you, Lyndon? Great. Linda, I just wanted to confirm that we can proceed with the order. Yep. Okay. Alright. And yep. Already discussed, and the issue is sorted. Yep. All good. Thanks, Linda. Yes. 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Michelle. This is Ross with Techholm. How are you? Eating good. Michelle, actually, I was looking to have a chat with Omar Zai.\n\nIs he available? Yep. Thanks. Hello. Hi.\n\nAfternoon over. Ross here. How are you? I'm good, man. How are you?\n\nThat's great. Omar, actually, I was just getting back to you regarding the quote you sent through for three licenses. So, miss, for each license, the pricing you mentioned is 211. Right? 1743178.\n\nNo. One sec. One sec. I guess. No.\n\nThat's not the code number. I actually got two codes. Okay. Got it. Code ID is 1740985.\n\nNah. So the non volume license. Right? We wanted to pursue it. The pricing you mentioned here is 2 111.6.\n\nBut when you visit on the card, the pricing is different. It's I guess I guess it's $1.83.53. Okay. Yes, please. Okay.\n\nNo worries. So I just wanted to check with that. And we have already done with the payment, and, yeah, we can proceed here now. So if you can transfer mhmm. Mhmm.\n\nYep. So, Omar, to proceed, I guess, I need to speak with Linda Lamer. Right? No. She wanted to confirm once.\n\nSo if you can just transfer this call to her, we'll update her to proceed. Yep. Thanks. Yep. Okay.\n\nAlright. Thanks. Thanks. Hello, Lyndon? Yeah.\n\nHi. Afternoon. How are you, Lyndon? Great. Linda, I just wanted to confirm that we can proceed with the order.\n\nYep. Okay. Alright. And yep. Already discussed, and the issue is sorted.\n\nYep. All good. Thanks, Linda. Yes. 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Press 2 for other software sales or press 0. Ticket Data Licensing. Tim Michelle speaking. Good. Thanks. Ross, yourself? Yep. Let me just see if he's there. Yep. Looks like he should be able to try and pop you through, Ross. Thanks. Hello? Hi, Ross. How are you? Good. Good. Yeah. Yeah. Yeah. Let me check. What what's the code number? Didn't you place the order for this one? That's not the code number. Yes. You did place the order for this one. Yeah. Yeah. Oh, the that's that's the old pricing. If you're looking at the website, that probably they haven't updated that pricing yet. Yeah. That's very old pricing. I think I'll I'll raise that issue. They haven't updated the pricing yet. Yeah. Okay. Yep. Yep. So, yeah, I remember seeing your email. Yeah. I remember seeing your email placing the order for the quantity three. Correct. Yes. She processed the orders, and I think she has already processed your okay. Not a problem. Give me a second. If the line drops Hello. You Just to let you know, if the line drops, you can call back again and ask for Lyndall, and then they will process. K? But I'll just transfer you to her. Hello? Lyndall? Yes. Hi, Ross. Good. Thank you. You want you wanna go ahead with it? Yep. Okay. That's fine. Yeah. You you could have just said that in in an email. Yeah. That's that's okay. I'll I'll place that with tungsten today. So you discussed the pricing you discussed the pricing with Omar, did you? Okay. Yep. No worries. I will place that order for you in a minute. Okay. Thank you. 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Press 2 for other software sales or press 0. Ticket Data Licensing. Tim Michelle speaking. Good.\n\nThanks. Ross, yourself? Yep. Let me just see if he's there. Yep.\n\nLooks like he should be able to try and pop you through, Ross. Thanks. Hello? Hi, Ross. How are you?\n\nGood. Good. Yeah. Yeah. Yeah.\n\nLet me check. What what's the code number? Didn't you place the order for this one? That's not the code number. Yes.\n\nYou did place the order for this one. Yeah. Yeah. Oh, the that's that's the old pricing. If you're looking at the website, that probably they haven't updated that pricing yet.\n\nYeah. That's very old pricing. I think I'll I'll raise that issue. They haven't updated the pricing yet. Yeah.\n\nOkay. Yep. Yep. So, yeah, I remember seeing your email. Yeah.\n\nI remember seeing your email placing the order for the quantity three. Correct. Yes. She processed the orders, and I think she has already processed your okay. Not a problem.\n\nGive me a second. If the line drops Hello. You Just to let you know, if the line drops, you can call back again and ask for Lyndall, and then they will process. K? But I'll just transfer you to her.\n\nHello? Lyndall? Yes. Hi, Ross. Good.\n\nThank you. You want you wanna go ahead with it? Yep. Okay. That's fine.\n\nYeah. You you could have just said that in in an email. Yeah. That's that's okay. I'll I'll place that with tungsten today.\n\nSo you discussed the pricing you discussed the pricing with Omar, did you? Okay. Yep. No worries. I will place that order for you in a minute.\n\nOkay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Press 1 for Microsoft sales.","start":0.16,"end":2.26,"sentiment":"neutral","sentiment_score":0.005934584885835648},{"text":"Press 2 for other software sales or press 0.","start":3.1999998,"end":6.42,"sentiment":"neutral","sentiment_score":0.007579566548681921},{"text":"Ticket Data Licensing.","start":37.8,"end":39.02,"sentiment":"neutral","sentiment_score":0.012607675045728683},{"text":"Tim Michelle speaking.","start":39.079998,"end":40.14,"sentiment":"neutral","sentiment_score":0.013938128327329954},{"text":"Good.","start":45.8,"end":46.04,"sentiment":"positive","sentiment_score":0.4567577838897705}],"sentiment":"neutral","sentiment_score":0.03020401035125057,"num_words":21,"start":0.16,"end":46.04},{"sentences":[{"text":"Thanks.","start":46.04,"end":46.36,"sentiment":"positive","sentiment_score":0.5009655952453613},{"text":"Ross, 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want you wanna go ahead with it?","start":396.915,"end":399.495,"sentiment":"neutral","sentiment_score":0.19946658238768578},{"text":"Yep.","start":403.075,"end":403.55502,"sentiment":"neutral","sentiment_score":0.07320153713226318},{"text":"Okay.","start":403.55502,"end":403.95502,"sentiment":"neutral","sentiment_score":0.12217210978269576},{"text":"That's fine.","start":403.95502,"end":404.77502,"sentiment":"neutral","sentiment_score":0.1618933528661728}],"sentiment":"neutral","sentiment_score":0.21218474156090192,"num_words":14,"start":389.52002,"end":404.77502},{"sentences":[{"text":"Yeah.","start":405.15,"end":405.31,"sentiment":"neutral","sentiment_score":0.10853353887796402},{"text":"You you could have just said that in in an email.","start":405.31,"end":408.05002,"sentiment":"neutral","sentiment_score":0.06015552241693844},{"text":"Yeah.","start":408.43,"end":408.93,"sentiment":"neutral","sentiment_score":0.0981523096561432},{"text":"That's that's okay.","start":408.99,"end":410.21,"sentiment":"neutral","sentiment_score":0.15142985184987387},{"text":"I'll I'll place that with tungsten today.","start":410.27,"end":413.41,"sentiment":"neutral","sentiment_score":0.11357614717313222}],"sentiment":"neutral","sentiment_score":0.09207474699486858,"num_words":23,"start":405.15,"end":413.41},{"sentences":[{"text":"So you discussed the pricing you discussed the pricing with Omar, did you?","start":417.47,"end":422.515,"sentiment":"neutral","sentiment_score":0.025128825639302913},{"text":"Okay.","start":425.855,"end":426.355,"sentiment":"neutral","sentiment_score":0.03797340020537376},{"text":"Yep.","start":428.815,"end":429.315,"sentiment":"neutral","sentiment_score":0.11512134969234468},{"text":"No worries.","start":429.535,"end":430.335,"sentiment":"neutral","sentiment_score":0.1886087879538536},{"text":"I will place that order for you in a minute.","start":430.335,"end":432.595,"sentiment":"neutral","sentiment_score":0.2861031651496887}],"sentiment":"neutral","sentiment_score":0.13770439668937964,"num_words":27,"start":417.47,"end":432.595},{"sentences":[{"text":"Okay.","start":435.8729,"end":436.35287,"sentiment":"positive","sentiment_score":0.36639419198036194},{"text":"Thank you.","start":436.35287,"end":437.17288,"sentiment":"positive","sentiment_score":0.4474382847547531},{"text":"Bye.","start":438.4329,"end":438.9329,"sentiment":"neutral","sentiment_score":0.12534384429454803}],"sentiment":"positive","sentiment_score":0.34665365144610405,"num_words":4,"start":435.8729,"end":438.9329}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Press 1 for Microsoft sales. Press 2 for other software sales or press 0. Ticket Data Licensing. Tim Michelle speaking.\n\nChannel 0: Afternoon, Michelle. This is Ross with Techholm. How are you?\n\nChannel 1: Good. Thanks. Ross, yourself?\n\nChannel 0: Eating good. Michelle, actually, I was looking to have a chat with Omar Zai. Is he available?\n\nChannel 1: Yep. Let me just see if he's there. Yep. Looks like he should be able to try and pop you through, Ross. Thanks.\n\nChannel 0: Yep. Thanks.\n\nChannel 1: Hello?\n\nChannel 0: Hello. Hi. Afternoon over.\n\nChannel 1: Hi,\n\nChannel 0: Ross\n\nChannel 1: Ross.\n\nChannel 0: here.\n\nChannel 1: How are\n\nChannel 0: How\n\nChannel 1: you?\n\nChannel 0: are you? I'm good, man. How are you?\n\nChannel 1: Good. Good.\n\nChannel 0: That's great. Omar, actually, I was just getting back to you regarding the quote you sent through\n\nChannel 1: Yeah.\n\nChannel 0: for three licenses.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: So, miss, for each license, the pricing you mentioned is 211.\n\nChannel 1: Let me check. What what's the code number?\n\nChannel 0: Right? 1743178.\n\nChannel 1: Didn't you place the order for this one?\n\nChannel 0: No. One sec. One sec. I guess.\n\nChannel 1: That's not the code number.\n\nChannel 0: No. That's not the code number. I actually got two codes. Okay. Got it.\n\nCode ID is 1740985.\n\nChannel 1: Yes. You did place the order for this one.\n\nChannel 0: Nah. So the non volume license. Right? We\n\nChannel 1: Yeah.\n\nChannel 0: wanted to pursue it. The pricing you mentioned here is 2\n\nChannel 1: Yeah.\n\nChannel 0: 111.6. But when you visit on the card, the pricing is different. It's\n\nChannel 1: Oh, the\n\nChannel 0: I guess I guess\n\nChannel 1: that's\n\nChannel 0: it's\n\nChannel 1: that's the old pricing. If you're looking at the website, that probably they haven't updated that pricing yet.\n\nChannel 0: $1.83.53.\n\nChannel 1: Yeah. That's very old pricing. I\n\nChannel 0: Okay.\n\nChannel 1: think I'll I'll raise that issue. They\n\nChannel 0: Yes, please.\n\nChannel 1: haven't updated the pricing yet.\n\nChannel 0: Okay. No worries. So I just wanted to check with that. And we\n\nChannel 1: Yeah.\n\nChannel 0: have already done with the payment, and, yeah, we can proceed here now.\n\nChannel 1: Okay. Yep. Yep. So,\n\nChannel 0: So\n\nChannel 1: yeah, I remember\n\nChannel 0: if you\n\nChannel 1: seeing\n\nChannel 0: can transfer\n\nChannel 1: your email.\n\nChannel 0: mhmm.\n\nChannel 1: Yeah. I remember seeing your email placing the order for the quantity three.\n\nChannel 0: Mhmm. Yep. So, Omar, to proceed, I guess, I need to speak with Linda Lamer. Right?\n\nChannel 1: Correct. Yes. She processed the orders, and I think she has already processed your\n\nChannel 0: No. She wanted to confirm once. So if you can just transfer this call to her, we'll update her to proceed.\n\nChannel 1: okay. Not a problem. Give me a second. If the\n\nChannel 0: Yep.\n\nChannel 1: line\n\nChannel 0: Thanks.\n\nChannel 1: drops Hello. You\n\nChannel 0: Yep.\n\nChannel 1: Just to let you know, if the line drops, you can call back again and ask for Lyndall, and then they will process.\n\nChannel 0: Okay. Alright.\n\nChannel 1: K? But I'll just transfer you to her.\n\nChannel 0: Thanks. Thanks.\n\nChannel 1: Hello?\n\nChannel 0: Hello, Lyndon?\n\nChannel 1: Lyndall? Yes. Hi, Ross.\n\nChannel 0: Yeah. Hi. Afternoon. How are you, Lyndon?\n\nChannel 1: Good. Thank you.\n\nChannel 0: Great. Linda, I just wanted to confirm that we can proceed with the order.\n\nChannel 1: You want you wanna go ahead with it?\n\nChannel 0: Yep.\n\nChannel 1: Yep. Okay. That's fine. Yeah. You you could have just said that in in an email.\n\nYeah. That's that's okay. I'll I'll place that with tungsten today.\n\nChannel 0: Okay. Alright. And\n\nChannel 1: So you discussed the pricing you discussed the pricing with Omar, did you?\n\nChannel 0: yep. Already discussed, and the issue\n\nChannel 1: Okay.\n\nChannel 0: is sorted. Yep.\n\nChannel 1: Yep. No worries. I will place that order for you in a minute.\n\nChannel 0: All good. Thanks, Linda.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Yes.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Press 1 for Microsoft sales.","start":0.16,"end":2.26,"sentiment":"neutral","sentiment_score":0.005934584885835648},{"text":"Press 2 for other software sales or press 0.","start":3.1999998,"end":6.42,"sentiment":"neutral","sentiment_score":0.007579566548681921},{"text":"Ticket Data Licensing.","start":37.8,"end":39.02,"sentiment":"neutral","sentiment_score":0.012607675045728683},{"text":"Tim Michelle speaking.","start":39.079998,"end":40.14,"sentiment":"neutral","sentiment_score":0.013938128327329954}],"sentiment":"neutral","sentiment_score":0.008876321674324571,"channel":1,"num_words":20,"start":0.16,"end":40.14},{"sentences":[{"text":"Afternoon, Michelle.","start":42.045,"end":43.164997,"sentiment":"neutral","sentiment_score":0.051849858835339546},{"text":"This is Ross with Techholm.","start":43.164997,"end":45.004997,"sentiment":"neutral","sentiment_score":0.10079307109117508},{"text":"How are you?","start":45.004997,"end":45.824997,"sentiment":"neutral","sentiment_score":0.1169276808698972}],"sentiment":"neutral","sentiment_score":0.09584481157362461,"channel":0,"num_words":10,"start":42.045,"end":45.824997},{"sentences":[{"text":"Good.","start":45.8,"end":46.04,"sentiment":"positive","sentiment_score":0.4567577838897705},{"text":"Thanks.","start":46.04,"end":46.36,"sentiment":"positive","sentiment_score":0.5009655952453613},{"text":"Ross, yourself?","start":46.36,"end":47.18,"sentiment":"neutral","sentiment_score":0.26195938885211945}],"sentiment":"positive","sentiment_score":0.3704105392098427,"channel":1,"num_words":4,"start":45.8,"end":47.18},{"sentences":[{"text":"Eating good.","start":48.445,"end":49.32,"sentiment":"positive","sentiment_score":0.3833051770925522},{"text":"Michelle, actually, I was looking to have a chat with Omar 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you?","start":103.975,"end":104.795,"sentiment":"neutral","sentiment_score":0.22496200104554495}],"sentiment":"neutral","sentiment_score":0.22969969268888235,"channel":0,"num_words":8,"start":102.215,"end":104.795},{"sentences":[{"text":"Good.","start":104.97,"end":105.28999,"sentiment":"positive","sentiment_score":0.3988350033760071},{"text":"Good.","start":105.28999,"end":105.735,"sentiment":"positive","sentiment_score":0.4965555667877197}],"sentiment":"positive","sentiment_score":0.4476952850818634,"channel":1,"num_words":2,"start":104.97,"end":105.735},{"sentences":[{"text":"That's great.","start":106.695,"end":107.55,"sentiment":"positive","sentiment_score":0.5845804512500763},{"text":"Omar, actually, I was just getting back to you regarding the quote you sent 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check.","start":126.0,"end":126.8,"sentiment":"neutral","sentiment_score":-0.0018589176858464878},{"text":"What what's the code number?","start":126.8,"end":128.5,"sentiment":"neutral","sentiment_score":-0.004779982566833496}],"sentiment":"neutral","sentiment_score":-0.003684583236463368,"channel":1,"num_words":8,"start":126.0,"end":128.5},{"sentences":[{"text":"Right?","start":128.935,"end":129.435,"sentiment":"neutral","sentiment_score":-0.003501978237181902},{"text":"1743178.","start":131.335,"end":134.235,"sentiment":"neutral","sentiment_score":-0.007276140153408051}],"sentiment":"neutral","sentiment_score":-0.005389059195294976,"channel":0,"num_words":2,"start":128.935,"end":134.235},{"sentences":[{"text":"Didn't you place the order for this one?","start":152.45,"end":154.70999,"sentiment":"neutral","sentiment_score":-0.03222606866620481}],"sentiment":"neutral","sentiment_score":-0.03222606866620481,"channel":1,"num_words":8,"start":152.45,"end":154.70999},{"sentences":[{"text":"No.","start":156.025,"end":156.345,"sentiment":"neutral","sentiment_score":-0.1552276313304901},{"text":"One sec.","start":156.345,"end":157.165,"sentiment":"neutral","sentiment_score":-0.10093005374073982},{"text":"One sec.","start":157.385,"end":158.285,"sentiment":"neutral","sentiment_score":-0.1121283695101738},{"text":"I guess.","start":159.785,"end":160.525,"sentiment":"neutral","sentiment_score":-0.14349254220724106}],"sentiment":"neutral","sentiment_score":-0.12404708032097135,"channel":0,"num_words":7,"start":156.025,"end":160.525},{"sentences":[{"text":"That's not the code 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2","start":209.355,"end":211.59499,"sentiment":"neutral","sentiment_score":-0.04489453136920929}],"sentiment":"neutral","sentiment_score":-0.04111231880431825,"channel":0,"num_words":11,"start":207.19499,"end":211.59499},{"sentences":[{"text":"Yeah.","start":211.39,"end":211.89,"sentiment":"neutral","sentiment_score":-0.03801941126585007}],"sentiment":"neutral","sentiment_score":-0.03801941126585007,"channel":1,"num_words":1,"start":211.39,"end":211.89},{"sentences":[{"text":"111.6.","start":211.59499,"end":213.21,"sentiment":"neutral","sentiment_score":-0.03268461674451828},{"text":"But when you visit on the card, the pricing is 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representative from Techia calls a customer named Omar Zai to discuss a quote for three licenses. The representative confirms the pricing and asks to speak with Linda Lamer, who has already processed the order. The representative transfers the call to Lamer and confirms the order will be processed."},"intents":{"segments":[{"text":"Michelle, actually, I was looking to have a chat with Omar Zai. Is he available? Yep.","start_word":36,"end_word":51,"intents":[{"intent":"Request call from omar zai","confidence_score":0.00079305115}]},{"text":"Omar, actually, I was just getting back to you regarding the quote you sent through Yeah.","start_word":101,"end_word":116,"intents":[{"intent":"Provide quote information","confidence_score":0.053407967}]},{"text":"So, miss, for each license, the pricing you mentioned is 211. Let me check.","start_word":122,"end_word":135,"intents":[{"intent":"Clarify pricing information","confidence_score":0.02395372}]},{"text":"The pricing you mentioned here is 2 Yeah. 111.6. But when you visit on the card, the pricing is different. It's Oh, the I guess I guess that's it's that's the old pricing. If you're looking at the website, that probably they haven't updated that pricing yet. $1.83.53.","start_word":203,"end_word":250,"intents":[{"intent":"Resolve pricing discrepancy","confidence_score":0.0038851122}]},{"text":"haven't updated the pricing yet. Okay. No worries.","start_word":268,"end_word":275,"intents":[{"intent":"Update pricing and proceed with order","confidence_score":0.014729495}]}]},"sentiments":{"segments":[{"text":"Press 1 for Microsoft sales. Press 2 for other software sales or press 0. Ticket Data Licensing. Tim Michelle speaking. Afternoon, Michelle. This is Ross with Techholm. How are you?","start_word":0,"end_word":29,"sentiment":"neutral","sentiment_score":0.04289249703288078},{"text":"Good. Thanks.","start_word":30,"end_word":31,"sentiment":"positive","sentiment_score":0.4788616895675659},{"text":"Ross, yourself?","start_word":32,"end_word":33,"sentiment":"neutral","sentiment_score":0.26195937395095825},{"text":"Eating good.","start_word":34,"end_word":35,"sentiment":"positive","sentiment_score":0.3833051919937134},{"text":"Michelle, actually, I was looking to have a chat with Omar Zai. Is he available? Yep. Let me just see if he's there. Yep. Looks like he should be able to try and pop you through, Ross. Thanks. Yep. Thanks. Hello? Hello. Hi. Afternoon over. Hi, Ross Ross. here. How are How you? are you? I'm good, man. How are you?","start_word":36,"end_word":96,"sentiment":"neutral","sentiment_score":0.1059686690568924},{"text":"Good. Good. That's great.","start_word":97,"end_word":100,"sentiment":"positive","sentiment_score":0.5247395634651184},{"text":"Omar, actually, I was just getting back to you regarding the quote you sent through Yeah. for three licenses. Yeah. Yeah. So, miss, for each license, the pricing you mentioned is 211. Let me check. What what's the code number? Right? 1743178. Didn't you place the order for this one? No. One sec. One sec. I guess. That's not the code number. No. That's not the code number. I actually got two codes. Okay. Got it. Code ID is 1740985. Yes. You did place the order for this one. Nah. So the non volume license. Right? We Yeah. wanted to pursue it. The pricing you mentioned here is 2 Yeah. 111.6. But when you visit on the card, the pricing is different. It's Oh, the I guess I guess that's it's that's the old pricing. If you're looking at the website, that probably they haven't updated that pricing yet. $1.83.53. Yeah.","start_word":101,"end_word":251,"sentiment":"neutral","sentiment_score":-0.059349168092012405},{"text":"That's very old pricing.","start_word":252,"end_word":255,"sentiment":"negative","sentiment_score":-0.45341065526008606},{"text":"I Okay. think I'll I'll raise that issue. They Yes, please. haven't updated the pricing yet. Okay. No worries. So I just wanted to check with that. And we Yeah. have already done with the payment, and, yeah, we can proceed here now. Okay. Yep. Yep. So, So yeah, I remember if you seeing can transfer your email. mhmm. Yeah. I remember seeing your email placing the order for the quantity three. Mhmm. Yep. So, Omar, to proceed, I guess, I need to speak with Linda Lamer. Right? Correct. Yes. She processed the orders, and I think she has already processed your No. She wanted to confirm once. So if you can just transfer this call to her, we'll update her to proceed. okay. Not a problem. Give me a second. If the Yep. line Thanks. drops Hello. You Yep. Just to let you know, if the line drops, you can call back again and ask for Lyndall, and then they will process. Okay. Alright. K? But I'll just transfer you to her. Thanks. Thanks. Hello? Hello, Lyndon? Lyndall? Yes. Hi, Ross. Yeah. Hi. Afternoon. How are you, Lyndon? Good.","start_word":256,"end_word":445,"sentiment":"neutral","sentiment_score":0.0486778162419796},{"text":"Thank you. Great. Linda, I just wanted to confirm that we can proceed with the order.","start_word":446,"end_word":461,"sentiment":"positive","sentiment_score":0.4035174548625946},{"text":"You want you wanna go ahead with it? Yep. Yep. Okay. That's fine. Yeah. You you could have just said that in in an email. Yeah. That's that's okay. I'll I'll place that with tungsten today. Okay. Alright. And So you discussed the pricing you discussed the pricing with Omar, did you? yep. Already discussed, and the issue Okay. is sorted. Yep. Yep. No worries. I will place that order for you in a minute.","start_word":462,"end_word":536,"sentiment":"neutral","sentiment_score":0.10955863445997238},{"text":"All good. Thanks, Linda. Okay. Thank you.","start_word":537,"end_word":543,"sentiment":"positive","sentiment_score":0.4657115936279297},{"text":"Yes. Bye. Bye.","start_word":544,"end_word":546,"sentiment":"neutral","sentiment_score":0.13819154103597006}],"average":{"sentiment":"neutral","sentiment_score":0.05479928511607496}}}}