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Good morning. Techno One. For miss Culture? Oh, who what is who is this, ma'am?\n\nWhat is your name? Right. This is Abby from Techno One from Springfield, Brisbane. Dane yeah. Daniel asked me to reach out to you and confirm if this is right, but I wanted to make sure I'm talking to the right person.\n\nWe've spoken with Vicky. Ah, Vicky. Okay. Got it. We've spoken with you in this in the past, ma'am.\n\nAnd I have a note here. We wanted to confirm that says you're coming up for an IT review towards the middle of this year. Is that correct? You're okay. Got it.\n\nInteresting. Alright. No problem, ma'am. And how are you currently handling your IT support? Okay.\n\nGot it. Thank you, ma'am, for your time. Take care. Alright? 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Good morning. Techno One.\n\nChannel 1: Hi. I just noticed four missed calls from you.\n\nChannel 0: For miss Culture? Oh, who\n\nChannel 1: Yeah.\n\nChannel 0: what is who is this, ma'am? What is your name?\n\nChannel 1: Who who\n\nChannel 0: Right.\n\nChannel 1: are you?\n\nChannel 0: This is Abby from Techno One from Springfield, Brisbane. Dane yeah. Daniel asked me to reach out to you and confirm if this is right, but I wanted to make sure I'm talking to the right person. We've\n\nChannel 1: Vicky.\n\nChannel 0: spoken with Vicky. Ah, Vicky. Okay. Got it. We've spoken with you in this in the past, ma'am.\n\nAnd I have a note here. We wanted to confirm that says you're coming up for an IT review towards the middle of this year. Is that correct?\n\nChannel 1: No. Wrong wrong person. Sorry.\n\nChannel 0: You're okay. Got it. Interesting. Alright. 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Vicky.","start":30.36,"end":31.0,"sentiment":"neutral","sentiment_score":0.015526072587817907},{"text":"Okay.","start":31.0,"end":31.24,"sentiment":"neutral","sentiment_score":0.052186064422130585},{"text":"Got it.","start":31.24,"end":31.8,"sentiment":"neutral","sentiment_score":0.07861452177166939},{"text":"We've spoken with you in this in the past, ma'am.","start":31.8,"end":33.96,"sentiment":"neutral","sentiment_score":0.07370693013072013}],"sentiment":"neutral","sentiment_score":0.053161440468910665,"channel":0,"num_words":18,"start":28.6,"end":33.96},{"sentences":[{"text":"And I have a note here.","start":33.96,"end":35.16,"sentiment":"neutral","sentiment_score":0.040230617858469486},{"text":"We wanted to confirm that says you're coming up for an IT review towards the middle of this year.","start":35.16,"end":42.14,"sentiment":"neutral","sentiment_score":0.029125694577631197},{"text":"Is that correct?","start":42.815002,"end":43.715,"sentiment":"neutral","sentiment_score":0.01619483872006337}],"sentiment":"neutral","sentiment_score":0.03011987215307142,"channel":0,"num_words":28,"start":33.96,"end":43.715},{"sentences":[{"text":"No.","start":43.22,"end":43.72,"sentiment":"negative","sentiment_score":-0.334176629781723},{"text":"Wrong wrong person.","start":43.865,"end":44.985,"sentiment":"negative","sentiment_score":-0.39948809146881104},{"text":"Sorry.","start":44.985,"end":45.485,"sentiment":"neutral","sentiment_score":-0.16064025461673737}],"sentiment":"negative","sentiment_score":-0.3386562317609787,"channel":1,"num_words":5,"start":43.22,"end":45.485},{"sentences":[{"text":"You're okay.","start":46.495003,"end":47.935,"sentiment":"neutral","sentiment_score":0.005456449463963509},{"text":"Got it.","start":47.935,"end":48.415,"sentiment":"neutral","sentiment_score":0.10461471974849701},{"text":"Interesting.","start":48.415,"end":48.915,"sentiment":"neutral","sentiment_score":0.11872630566358566},{"text":"Alright.","start":48.975002,"end":49.215,"sentiment":"neutral","sentiment_score":0.09324130415916444},{"text":"No problem, ma'am.","start":49.215,"end":50.255,"sentiment":"neutral","sentiment_score":0.11311148355404536}],"sentiment":"neutral","sentiment_score":0.08571604432331191,"channel":0,"num_words":9,"start":46.495003,"end":50.255},{"sentences":[{"text":"And how are you currently handling your IT support?","start":50.255,"end":53.315002,"sentiment":"neutral","sentiment_score":0.025518089532852173}],"sentiment":"neutral","sentiment_score":0.025518089532852173,"channel":0,"num_words":9,"start":50.255,"end":53.315002},{"sentences":[{"text":"No.","start":54.665,"end":54.905,"sentiment":"neutral","sentiment_score":-0.31000494956970215},{"text":"I'm retired, so I don't need it.","start":54.905,"end":56.726936,"sentiment":"neutral","sentiment_score":-0.3120707720518112}],"sentiment":"neutral","sentiment_score":-0.3118125442415476,"channel":1,"num_words":8,"start":54.665,"end":56.726936},{"sentences":[{"text":"Okay.","start":57.535,"end":58.035,"sentiment":"neutral","sentiment_score":0.08203944563865662},{"text":"Got it.","start":58.126938,"end":58.606937,"sentiment":"neutral","sentiment_score":0.19018316268920898},{"text":"Thank you, ma'am, for your time.","start":58.606937,"end":60.066936,"sentiment":"positive","sentiment_score":0.5188609560330709}],"sentiment":"positive","sentiment_score":0.39728572302394444,"channel":0,"num_words":9,"start":57.535,"end":60.066936},{"sentences":[{"text":"Okay.","start":60.406937,"end":60.906937,"sentiment":"neutral","sentiment_score":0.23278099298477173}],"sentiment":"neutral","sentiment_score":0.23278099298477173,"channel":1,"num_words":1,"start":60.406937,"end":60.906937},{"sentences":[{"text":"Take care.","start":61.006935,"end":61.486935,"sentiment":"neutral","sentiment_score":0.29331760108470917},{"text":"Alright?","start":61.486935,"end":61.966934,"sentiment":"neutral","sentiment_score":0.1945266425609589},{"text":"Bye bye.","start":61.966934,"end":62.706936,"sentiment":"neutral","sentiment_score":0.13661372661590576}],"sentiment":"neutral","sentiment_score":0.21087785959243774,"channel":0,"num_words":5,"start":61.006935,"end":62.706936}]},"summary":{"result":"success","short":"A representative from Techno One calls a customer named Daniel to confirm his upcoming IT review and to ensure his identity. The customer confirms his name and explains that he is retired and does not need IT support at the moment. The representative thanks him for his time and ends the call."},"intents":{"segments":[{"text":"is who is this, ma'am? What is your name?","start_word":21,"end_word":29,"intents":[{"intent":"Confirm identity","confidence_score":0.8727212},{"intent":"Confirm identity","confidence_score":0.7216031},{"intent":"Confirm identity","confidence_score":0.3385164},{"intent":"Confirm name","confidence_score":0.022104507},{"intent":"Confirm identity","confidence_score":0.51096094}]},{"text":"Daniel asked me to reach out to you and confirm if this is right, but I wanted to make sure I'm talking to the right person. We've Vicky.","start_word":46,"end_word":73,"intents":[{"intent":"Confirm contact","confidence_score":0.016914496},{"intent":"Confirm details","confidence_score":0.011375045}]},{"text":"No problem, ma'am. And how are you currently handling your IT support? No.","start_word":131,"end_word":143,"intents":[{"intent":"Represent it support","confidence_score":0.0000019075478}]}]},"sentiments":{"segments":[{"text":"Hello? Good morning. Techno One. Hi. I just noticed four missed calls from you. For miss Culture? Oh, who what Yeah. is who is this, ma'am? What is your name? Who who Right. are you? This is Abby from Techno One from Springfield, Brisbane. Dane yeah. Daniel asked me to reach out to you and confirm if this is right, but I wanted to make sure I'm talking to the right person. We've Vicky. spoken with Vicky. Ah, Vicky. Okay. Got it. We've spoken with you in this in the past, ma'am. And I have a note here. We wanted to confirm that says you're coming up for an IT review towards the middle of this year. Is that correct?","start_word":0,"end_word":119,"sentiment":"neutral","sentiment_score":0.010472183115780354},{"text":"No. Wrong wrong person.","start_word":120,"end_word":123,"sentiment":"negative","sentiment_score":-0.3871159255504608},{"text":"Sorry. You're okay. Got it. Interesting. Alright. No problem, ma'am. And how are you currently handling your IT support? No. I'm retired, so I don't need it. Okay. Got it.","start_word":124,"end_word":153,"sentiment":"neutral","sentiment_score":-0.04573805630207062},{"text":"Thank you, ma'am, for your time.","start_word":154,"end_word":159,"sentiment":"positive","sentiment_score":0.5275441408157349},{"text":"Okay. Take care. Alright? Bye bye.","start_word":160,"end_word":165,"sentiment":"neutral","sentiment_score":0.2057881206274033}],"average":{"sentiment":"neutral","sentiment_score":0.01886451856892099}}}}