{"metadata":{"transaction_key":"deprecated","request_id":"019f1c19-9a97-78a3-8e72-e75512b3a46b","sha256":"98a94d30d03472e914632c5f371fe39b2d91171841e8e1d3e7d6ebab078dfeb7","created":"2026-07-01T05:14:28.818Z","duration":9.863937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":40,"output_tokens":40},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":40,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. This is Randika. I can't get to the phone right now. Please leave a message and your contact number. I will get back to you as soon as I can.","confidence":0.99902344,"words":[{"word":"hi","start":1.92,"end":2.24,"confidence":0.99658203,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.06170395016670227},{"word":"this","start":2.24,"end":2.3999999,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.05682840198278427},{"word":"is","start":2.3999999,"end":2.56,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06723924726247787},{"word":"randika","start":2.56,"end":3.06,"confidence":0.51953125,"punctuated_word":"Randika.","sentiment":"neutral","sentiment_score":0.06709098070859909},{"word":"i","start":3.6,"end":3.76,"confidence":0.9980469,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5043714046478271},{"word":"can't","start":3.76,"end":4.0,"confidence":0.99902344,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.6394298076629639},{"word":"get","start":4.0,"end":4.16,"confidence":0.9970703,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.6082993745803833},{"word":"to","start":4.16,"end":4.24,"confidence":0.93408203,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.597461998462677},{"word":"the","start":4.24,"end":4.3199997,"confidence":0.99609375,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6078543663024902},{"word":"phone","start":4.3199997,"end":4.56,"confidence":1.0,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.6576313376426697},{"word":"right","start":4.56,"end":4.7999997,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.5673486590385437},{"word":"now","start":4.7999997,"end":5.2,"confidence":0.9980469,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.5294532775878906},{"word":"please","start":5.2,"end":5.52,"confidence":0.9892578,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.3930966854095459},{"word":"leave","start":5.52,"end":5.68,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.3103668987751007},{"word":"a","start":5.68,"end":5.7599998,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.31989169120788574},{"word":"message","start":5.7599998,"end":6.16,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.322278767824173},{"word":"and","start":6.16,"end":6.3199997,"confidence":0.9790039,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2404618263244629},{"word":"your","start":6.3199997,"end":6.48,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.3539741635322571},{"word":"contact","start":6.48,"end":6.7999997,"confidence":0.9980469,"punctuated_word":"contact","sentiment":"negative","sentiment_score":-0.38197267055511475},{"word":"number","start":6.7999997,"end":7.2999997,"confidence":0.9399414,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.3070770502090454},{"word":"i","start":7.44,"end":7.6,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02968505024909973},{"word":"will","start":7.6,"end":7.7599998,"confidence":0.75634766,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.03722803294658661},{"word":"get","start":7.7599998,"end":7.9199996,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.05762463808059693},{"word":"back","start":7.9199996,"end":8.16,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.05525961518287659},{"word":"to","start":8.16,"end":8.24,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.017474770545959473},{"word":"you","start":8.24,"end":8.32,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03945738077163696},{"word":"as","start":8.32,"end":8.48,"confidence":0.98291016,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.05822739005088806},{"word":"soon","start":8.48,"end":8.72,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.00013956427574157715},{"word":"as","start":8.72,"end":8.8,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.007044315338134766},{"word":"i","start":8.8,"end":8.88,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1005583107471466},{"word":"can","start":8.88,"end":9.38,"confidence":1.0,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":-0.05190042406320572}],"paragraphs":{"transcript":"\nHi. This is Randika. I can't get to the phone right now. Please leave a message and your contact number. I will get back to you as soon as I can.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.92,"end":2.24,"sentiment":"neutral","sentiment_score":0.06170395016670227},{"text":"This is Randika.","start":2.24,"end":3.06,"sentiment":"neutral","sentiment_score":0.06371954331795375},{"text":"I can't get to the phone right now.","start":3.6,"end":5.2,"sentiment":"negative","sentiment_score":-0.5889812782406807},{"text":"Please leave a message and your contact number.","start":5.2,"end":7.2999997,"sentiment":"neutral","sentiment_score":-0.3286399692296982},{"text":"I will get back to you as soon as I can.","start":7.44,"end":9.38,"sentiment":"neutral","sentiment_score":0.004597642882303758}],"sentiment":"neutral","sentiment_score":-0.22701720412700407,"num_words":31,"start":1.92,"end":9.38}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Randika. I can't get to the phone right now. Please leave a message and your contact number. I will get back to you as soon as I can.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.92,"end":2.24,"sentiment":"neutral","sentiment_score":0.06170395016670227},{"text":"This is Randika.","start":2.24,"end":3.06,"sentiment":"neutral","sentiment_score":0.06371954331795375},{"text":"I can't get to the phone right now.","start":3.6,"end":5.2,"sentiment":"negative","sentiment_score":-0.5889812782406807},{"text":"Please leave a message and your contact number.","start":5.2,"end":7.2999997,"sentiment":"neutral","sentiment_score":-0.3286399692296982},{"text":"I will get back to you as soon as I can.","start":7.44,"end":9.38,"sentiment":"neutral","sentiment_score":0.004597642882303758}],"sentiment":"neutral","sentiment_score":-0.22701720412700407,"channel":1,"num_words":31,"start":1.92,"end":9.38}]},"summary":{"result":"success","short":"Hi. This is Randika. I can't get to the phone right now. Please leave a message and your contact number. I will get back to you as soon as I can."},"intents":{"segments":[{"text":"I will get back to you as soon as I can.","start_word":20,"end_word":30,"intents":[{"intent":"Request message","confidence_score":0.03226916},{"intent":"Request contact number","confidence_score":0.2620053},{"intent":"Promise response","confidence_score":0.097279005}]}]},"sentiments":{"segments":[{"text":"Hi. This is Randika.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.06410693377256393},{"text":"I can't get to the phone right now.","start_word":4,"end_word":11,"sentiment":"negative","sentiment_score":-0.5927420854568481},{"text":"Please leave a message and your contact number. I will get back to you as soon as I can.","start_word":12,"end_word":30,"sentiment":"neutral","sentiment_score":-0.1501217633485794}],"average":{"sentiment":"neutral","sentiment_score":-0.23435235023498535}}}}