{"metadata":{"transaction_key":"deprecated","request_id":"019f1b0b-72b5-7a13-b50f-7baa937e83e0","sha256":"e21ca57bc50b75821228395394461985b4065305dc2cee4889c811ed55882aca","created":"2026-07-01T00:19:27.836Z","duration":613.51196,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1683,"output_tokens":102},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1980,"output_tokens":1984},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1980,"output_tokens":85}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good morning. Hi. Good morning. This is Melissa from Airtel accounts. Am I speaking to Jeffrey Graham? Yes. Your Internet service provider would like to, let you know that we sent you the invoice for the discounted price of the router you ordered along with your delivery charge. Have you received it? We send it via email. Okay. And we would like to ask as well if you need any assistance to process the payment over the phone. Reason why we're reaching out today. Yeah. You have to pay this right away. In that way, we can yeah. The when can you pay? In that way, I could check what we can do. Yeah. Yeah. It's $120. $100 that's your discounted price for the router and then the standard delivery charge of $20. Sure. It's end up, like, around six. Mhmm. No. You tried to search it's from Melissa Airtel or the subject name is router? Okay. Let me resend to you while I have you on the line. Okay? In that way sure. Let me do it right now. Yeah. I I tried to refresh. I just resent it. So it's from your above email inbox. Mhmm. Mhmm. It's really slow if it's like that. You're just using the phone? Mhmm. Okay. But anyway but any okay. Let So next Thursday will be on July 9? Yeah. No. I'm looking on my calendar. In that way, I could inform. July nine. Mhmm. And have they already tried to connect your router or not yet, your own one? It's not working. Mhmm. I see. I understand. Mhmm. Okay. Mhmm. Mhmm. Yeah. That's right. It's Fava to Fava the reason why you you need but once we've What have you said? I'm sorry. You cut up. No. It's Fiverr to Fiverr. That's the kind Okay. So Sure. I appreciate that. I will have that notated and inform our team in reference to this. Okay? And then I'll just call you back on July 9 if you need help to process your payment that day. I will be calling you back on July 9 if you need help so I can help you to process the payment. Yeah. And then I will inform our provisioning team that you can pay on July 9 for this router. Yes. And then I will just let them know. I believe you already spoke to Dom. Right? He's the one who provided you this discounted amount for the router. No. The router should be paid one time, But but we can, yeah, we can give you this time on July 9. I will just inform our back end about this. Alright. Yes. Oh, sure. I'll inform him. Okay? Nothing to worry. Thank you so much. Yes. Have a good one. Cheers.","confidence":0.9977714,"words":[{"word":"hi","start":3.4399998,"end":3.84,"confidence":0.9964132,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.18945612013339996},{"word":"good","start":3.84,"end":4.0,"confidence":0.99958163,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.31278616189956665},{"word":"morning","start":4.0,"end":4.5,"confidence":0.99959886,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.24498403072357175},{"word":"hi","start":9.84,"end":10.16,"confidence":0.9177945,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.029238546267151833},{"word":"good","start":10.16,"end":10.4,"confidence":0.99952435,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.1945517659187317},{"word":"morning","start":10.4,"end":10.9,"confidence":0.9997347,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.15583451092243197},{"word":"this","start":11.2,"end":11.44,"confidence":0.54302543,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.09511709213256836},{"word":"is","start":11.44,"end":11.679999,"confidence":0.9989435,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.12295904010534286},{"word":"melissa","start":11.679999,"end":12.179999,"confidence":0.9963491,"punctuated_word":"Melissa","sentiment":"neutral","sentiment_score":0.18665830790996552},{"word":"from","start":12.32,"end":12.639999,"confidence":0.9997341,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.192994624376297},{"word":"airtel","start":12.639999,"end":13.139999,"confidence":0.9922357,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.11959731578826904},{"word":"accounts","start":13.2,"end":13.7,"confidence":0.9663189,"punctuated_word":"accounts.","sentiment":"neutral","sentiment_score":0.09894006699323654},{"word":"am","start":13.8949995,"end":13.974999,"confidence":0.99941695,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.07958494126796722},{"word":"i","start":13.974999,"end":14.214999,"confidence":0.99857116,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09276633709669112},{"word":"speaking","start":14.214999,"end":14.574999,"confidence":0.99984145,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.058587249368429184},{"word":"to","start":14.574999,"end":14.934999,"confidence":0.99956506,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.059853848069906235},{"word":"jeffrey","start":14.934999,"end":15.414999,"confidence":0.5403843,"punctuated_word":"Jeffrey","sentiment":"neutral","sentiment_score":0.10992195457220078},{"word":"graham","start":15.414999,"end":15.914999,"confidence":0.9911613,"punctuated_word":"Graham?","sentiment":"neutral","sentiment_score":0.07420118898153305},{"word":"yes","start":19.895,"end":20.395,"confidence":0.9841105,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07258127629756927},{"word":"your","start":20.535,"end":20.935,"confidence":0.9964804,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.03868414834141731},{"word":"internet","start":20.935,"end":21.414999,"confidence":0.9346476,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.08432900160551071},{"word":"service","start":21.414999,"end":21.914999,"confidence":0.99880326,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.053042735904455185},{"word":"provider","start":21.974998,"end":22.474998,"confidence":0.9998416,"punctuated_word":"provider","sentiment":"neutral","sentiment_score":0.06536471843719482},{"word":"would","start":23.414999,"end":23.654999,"confidence":0.8493605,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.17666134238243103},{"word":"like","start":23.654999,"end":23.974998,"confidence":0.9997024,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.2028096169233322},{"word":"to","start":23.974998,"end":24.474998,"confidence":0.8977045,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":0.201998770236969},{"word":"let","start":24.935,"end":25.095,"confidence":0.9997454,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.21511849761009216},{"word":"you","start":25.095,"end":25.255,"confidence":0.9988018,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1949813961982727},{"word":"know","start":25.255,"end":25.574999,"confidence":0.9998827,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.1722165197134018},{"word":"that","start":25.574999,"end":25.814999,"confidence":0.9994205,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.23175886273384097},{"word":"we","start":25.814999,"end":26.215,"confidence":0.99990153,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.21277177333831787},{"word":"sent","start":26.215,"end":26.454998,"confidence":0.9946812,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.20851340889930725},{"word":"you","start":26.454998,"end":26.775,"confidence":0.99937505,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.20282357931137085},{"word":"the","start":26.775,"end":26.935,"confidence":0.99989843,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.21621593832969663},{"word":"invoice","start":26.935,"end":27.435,"confidence":0.99967885,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.17504100501537323},{"word":"for","start":27.574999,"end":27.814999,"confidence":0.99991465,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.22099967300891876},{"word":"the","start":27.814999,"end":28.215,"confidence":0.99987054,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2362756580114365},{"word":"discounted","start":28.215,"end":28.715,"confidence":0.99992204,"punctuated_word":"discounted","sentiment":"neutral","sentiment_score":0.15720199048519137},{"word":"price","start":29.095,"end":29.595,"confidence":0.9988111,"punctuated_word":"price","sentiment":"neutral","sentiment_score":0.212632417678833},{"word":"of","start":29.79,"end":30.11,"confidence":0.99983394,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.23939168453216553},{"word":"the","start":30.11,"end":30.27,"confidence":0.99992764,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.22806839644908905},{"word":"router","start":30.27,"end":30.77,"confidence":0.99996257,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.1682906150817871},{"word":"you","start":30.910002,"end":31.150002,"confidence":0.9936666,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.24245847761631012},{"word":"ordered","start":31.150002,"end":31.650002,"confidence":0.999951,"punctuated_word":"ordered","sentiment":"neutral","sentiment_score":0.19618965685367584},{"word":"along","start":32.59,"end":32.91,"confidence":0.93456054,"punctuated_word":"along","sentiment":"neutral","sentiment_score":0.17966628074645996},{"word":"with","start":32.91,"end":33.15,"confidence":0.999889,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.19587969779968264},{"word":"your","start":33.15,"end":33.65,"confidence":0.9997614,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.23005062341690063},{"word":"delivery","start":33.71,"end":34.21,"confidence":0.9977714,"punctuated_word":"delivery","sentiment":"neutral","sentiment_score":0.1450708955526352},{"word":"charge","start":34.350002,"end":34.670002,"confidence":0.8509064,"punctuated_word":"charge.","sentiment":"neutral","sentiment_score":0.17413392663002014},{"word":"have","start":34.670002,"end":34.91,"confidence":0.99967396,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.0797034353017807},{"word":"you","start":34.91,"end":35.07,"confidence":0.9998062,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10892266035079956},{"word":"received","start":35.07,"end":35.39,"confidence":0.97200835,"punctuated_word":"received","sentiment":"neutral","sentiment_score":0.08494077622890472},{"word":"it","start":35.39,"end":35.71,"confidence":0.9978611,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.08267921209335327},{"word":"we","start":35.71,"end":35.870003,"confidence":0.9997199,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.00728379562497139},{"word":"send","start":35.870003,"end":36.11,"confidence":0.7460186,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.03483470156788826},{"word":"it","start":36.11,"end":36.43,"confidence":0.9997955,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.031104203313589096},{"word":"via","start":36.43,"end":36.83,"confidence":0.99978834,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.013018719851970673},{"word":"email","start":36.83,"end":37.33,"confidence":0.9988074,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":-0.03777875751256943},{"word":"okay","start":42.905,"end":43.305,"confidence":0.79341936,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03603183850646019},{"word":"and","start":43.305,"end":43.545,"confidence":0.996648,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.060612428933382034},{"word":"we","start":43.545,"end":43.785,"confidence":0.999498,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.06185682490468025},{"word":"would","start":43.785,"end":43.945,"confidence":0.99994683,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.08390842378139496},{"word":"like","start":43.945,"end":44.184998,"confidence":0.9998394,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.10178272426128387},{"word":"to","start":44.184998,"end":44.344997,"confidence":0.9990865,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1006658375263214},{"word":"ask","start":44.344997,"end":44.585,"confidence":0.9962125,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.08636820316314697},{"word":"as","start":44.585,"end":44.825,"confidence":0.983245,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.08584783971309662},{"word":"well","start":44.825,"end":45.225,"confidence":0.9998173,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.12055197358131409},{"word":"if","start":45.225,"end":45.465,"confidence":0.92642325,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.1253194510936737},{"word":"you","start":45.465,"end":45.545,"confidence":0.9999107,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1076883226633072},{"word":"need","start":45.545,"end":45.785,"confidence":0.99991155,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.10201568901538847},{"word":"any","start":45.785,"end":46.265,"confidence":0.9996681,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.10551860183477402},{"word":"assistance","start":46.265,"end":46.765,"confidence":0.99973613,"punctuated_word":"assistance","sentiment":"neutral","sentiment_score":0.06660883873701096},{"word":"to","start":47.065,"end":47.305,"confidence":0.99961793,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06698396056890488},{"word":"process","start":47.305,"end":47.704998,"confidence":0.99991035,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.06724318861961365},{"word":"the","start":47.704998,"end":47.864998,"confidence":0.999433,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05298615992069245},{"word":"payment","start":47.864998,"end":48.344997,"confidence":0.9999361,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.07739279419183731},{"word":"over","start":48.344997,"end":48.585,"confidence":0.9999461,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.08745797723531723},{"word":"the","start":48.585,"end":48.745,"confidence":0.9996463,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05827365815639496},{"word":"phone","start":48.745,"end":49.245,"confidence":0.7601533,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":0.044043753296136856},{"word":"reason","start":49.625,"end":50.024998,"confidence":0.9696359,"punctuated_word":"Reason","sentiment":"neutral","sentiment_score":0.038721174001693726},{"word":"why","start":50.024998,"end":50.265,"confidence":0.9984394,"punctuated_word":"why","sentiment":"neutral","sentiment_score":0.018783167004585263},{"word":"we're","start":50.265,"end":50.504997,"confidence":0.99894685,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.1151624545454979},{"word":"reaching","start":50.504997,"end":50.905,"confidence":0.99987745,"punctuated_word":"reaching","sentiment":"neutral","sentiment_score":0.07359324395656586},{"word":"out","start":50.905,"end":51.225,"confidence":0.99938405,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.07573188841342926},{"word":"today","start":51.225,"end":51.725,"confidence":0.9892459,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.0437493696808815},{"word":"yeah","start":60.5,"end":60.74,"confidence":0.79327154,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.10797101259231567},{"word":"you","start":60.74,"end":61.24,"confidence":0.99304914,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.22287487983703613},{"word":"have","start":61.38,"end":61.78,"confidence":0.99712175,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.18776758015155792},{"word":"to","start":61.78,"end":62.02,"confidence":0.9993844,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1693488508462906},{"word":"pay","start":62.02,"end":62.420002,"confidence":0.9989625,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.19634950160980225},{"word":"this","start":62.420002,"end":62.920002,"confidence":0.99959725,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.1949973106384277},{"word":"right","start":63.3,"end":63.62,"confidence":0.8185974,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.19213822484016416},{"word":"away","start":63.62,"end":64.1,"confidence":0.9701638,"punctuated_word":"away.","sentiment":"neutral","sentiment_score":-0.19285035133361816},{"word":"in","start":64.1,"end":64.26,"confidence":0.9979553,"punctuated_word":"In","sentiment":"neutral","sentiment_score":-0.17699676752090454},{"word":"that","start":64.26,"end":64.58,"confidence":0.9936679,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.16141758859157562},{"word":"way","start":64.58,"end":65.08,"confidence":0.98007464,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":-0.18434138596057892},{"word":"we","start":65.38,"end":65.62,"confidence":0.99851304,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.2681325674057007},{"word":"can","start":65.62,"end":66.12,"confidence":0.99924964,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.31976068019866943},{"word":"yeah","start":73.125,"end":73.604996,"confidence":0.98040044,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.030920354649424553},{"word":"the","start":73.604996,"end":73.765,"confidence":0.99862814,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.03971563279628754},{"word":"when","start":75.204994,"end":75.524994,"confidence":0.99823856,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.026407606899738312},{"word":"can","start":75.524994,"end":75.685,"confidence":0.99964666,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.04969418793916702},{"word":"you","start":75.685,"end":75.924995,"confidence":0.99980587,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03589417785406113},{"word":"pay","start":75.924995,"end":76.325,"confidence":0.9596361,"punctuated_word":"pay?","sentiment":"neutral","sentiment_score":-0.025308413431048393},{"word":"in","start":76.325,"end":76.485,"confidence":0.96791124,"punctuated_word":"In","sentiment":"neutral","sentiment_score":-0.005382988601922989},{"word":"that","start":76.485,"end":76.645,"confidence":0.99970156,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0000891461968421936},{"word":"way","start":76.645,"end":76.884995,"confidence":0.9499983,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":-0.006183085963129997},{"word":"i","start":76.884995,"end":76.965,"confidence":0.9995641,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0073929838836193085},{"word":"could","start":76.965,"end":77.204994,"confidence":0.99942976,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.0012561939656734469},{"word":"check","start":77.204994,"end":77.524994,"confidence":0.99953246,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.00026270002126693726},{"word":"what","start":77.524994,"end":77.765,"confidence":0.9981383,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.0006491541862487793},{"word":"we","start":77.765,"end":77.924995,"confidence":0.99958354,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.01243560016155243},{"word":"can","start":77.924995,"end":78.16499,"confidence":0.999749,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.007080927491188049},{"word":"do","start":78.16499,"end":78.66499,"confidence":0.99331,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":-0.006479460746049881},{"word":"yeah","start":83.78,"end":84.1,"confidence":0.9344015,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03354402258992195},{"word":"yeah","start":84.1,"end":84.18,"confidence":0.75541544,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03688035160303116},{"word":"it's","start":84.18,"end":84.5,"confidence":0.99326754,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.03082340955734253},{"word":"$120","start":84.5,"end":85.96,"confidence":0.9414373,"punctuated_word":"$120.","sentiment":"neutral","sentiment_score":0.03891446441411972},{"word":"$100","start":86.1,"end":87.060005,"confidence":0.99747723,"punctuated_word":"$100","sentiment":"neutral","sentiment_score":0.03706106916069984},{"word":"that's","start":87.060005,"end":87.3,"confidence":0.5123917,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.05019321292638779},{"word":"your","start":87.3,"end":87.54,"confidence":0.99792236,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0680566281080246},{"word":"discounted","start":87.54,"end":88.04,"confidence":0.99972326,"punctuated_word":"discounted","sentiment":"neutral","sentiment_score":0.053651489317417145},{"word":"price","start":88.1,"end":88.58,"confidence":0.9994306,"punctuated_word":"price","sentiment":"neutral","sentiment_score":0.067064568400383},{"word":"for","start":88.58,"end":88.740005,"confidence":0.99944586,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.055948324501514435},{"word":"the","start":88.740005,"end":88.98,"confidence":0.99708956,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05047916620969772},{"word":"router","start":88.98,"end":89.48,"confidence":0.99988186,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.052980367094278336},{"word":"and","start":89.86,"end":90.1,"confidence":0.49486032,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03234884887933731},{"word":"then","start":90.1,"end":90.340004,"confidence":0.9995571,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.004940584301948547},{"word":"the","start":90.340004,"end":90.740005,"confidence":0.99855095,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02272670343518257},{"word":"standard","start":90.740005,"end":91.22,"confidence":0.99892277,"punctuated_word":"standard","sentiment":"neutral","sentiment_score":0.015269692987203598},{"word":"delivery","start":91.22,"end":91.700005,"confidence":0.9908407,"punctuated_word":"delivery","sentiment":"neutral","sentiment_score":-0.0006371960043907166},{"word":"charge","start":91.700005,"end":92.100006,"confidence":0.99849427,"punctuated_word":"charge","sentiment":"neutral","sentiment_score":0.021834133192896843},{"word":"of","start":92.100006,"end":92.340004,"confidence":0.99968886,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.001749567687511444},{"word":"$20","start":92.340004,"end":93.32,"confidence":0.9983063,"punctuated_word":"$20.","sentiment":"neutral","sentiment_score":0.003337357193231582},{"word":"sure","start":112.479996,"end":112.88,"confidence":0.7601781,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":-0.03521716967225075},{"word":"it's","start":112.88,"end":113.119995,"confidence":0.6362116,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.08042673021554947},{"word":"end","start":113.119995,"end":113.35999,"confidence":0.14540313,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.07833483815193176},{"word":"up","start":113.35999,"end":113.6,"confidence":0.9143019,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":-0.08236443251371384},{"word":"like","start":113.6,"end":113.92,"confidence":0.99790704,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.10156604647636414},{"word":"around","start":113.92,"end":114.42,"confidence":0.99964714,"punctuated_word":"around","sentiment":"neutral","sentiment_score":-0.07670409977436066},{"word":"six","start":115.439995,"end":115.939995,"confidence":0.9527099,"punctuated_word":"six.","sentiment":"neutral","sentiment_score":-0.12968656420707703},{"word":"mhmm","start":126.615,"end":127.115,"confidence":0.9179478,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.056657981127500534},{"word":"no","start":154.405,"end":154.905,"confidence":0.97788584,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.14386983215808868},{"word":"you","start":155.285,"end":155.765,"confidence":0.63645935,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.13655072450637817},{"word":"tried","start":155.765,"end":156.085,"confidence":0.6023485,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.12161105871200562},{"word":"to","start":156.085,"end":156.325,"confidence":0.9996201,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10180015116930008},{"word":"search","start":156.325,"end":156.80501,"confidence":0.9991934,"punctuated_word":"search","sentiment":"neutral","sentiment_score":-0.09045153111219406},{"word":"it's","start":156.885,"end":157.205,"confidence":0.9984706,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.10476934164762496},{"word":"from","start":157.205,"end":157.705,"confidence":0.9997676,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.08255769312381744},{"word":"melissa","start":158.725,"end":159.225,"confidence":0.7690621,"punctuated_word":"Melissa","sentiment":"neutral","sentiment_score":-0.054396867752075195},{"word":"airtel","start":159.445,"end":159.945,"confidence":0.9880138,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.024310696870088577},{"word":"or","start":160.245,"end":160.645,"confidence":0.47000712,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.06383601576089859},{"word":"the","start":160.645,"end":161.045,"confidence":0.9863733,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04979936778545379},{"word":"subject","start":161.045,"end":161.445,"confidence":0.99923944,"punctuated_word":"subject","sentiment":"neutral","sentiment_score":-0.01607949286699295},{"word":"name","start":161.445,"end":161.685,"confidence":0.9995696,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.059580907225608826},{"word":"is","start":161.685,"end":162.005,"confidence":0.9963406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06645310670137405},{"word":"router","start":162.005,"end":162.505,"confidence":0.93005455,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.04827148839831352},{"word":"okay","start":168.94,"end":169.44,"confidence":0.9203056,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.01681382767856121},{"word":"let","start":170.78,"end":171.02,"confidence":0.9834432,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.00938856601715088},{"word":"me","start":171.02,"end":171.34,"confidence":0.99983215,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.002243172377347946},{"word":"resend","start":171.34,"end":171.81999,"confidence":0.97903395,"punctuated_word":"resend","sentiment":"neutral","sentiment_score":-0.01945052295923233},{"word":"to","start":171.81999,"end":171.98,"confidence":0.9944365,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.020902052521705627},{"word":"you","start":171.98,"end":172.22,"confidence":0.99983525,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.005840085446834564},{"word":"while","start":172.22,"end":172.45999,"confidence":0.99780566,"punctuated_word":"while","sentiment":"neutral","sentiment_score":-0.01994839683175087},{"word":"i","start":172.45999,"end":172.62,"confidence":0.9998282,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.004188179969787598},{"word":"have","start":172.62,"end":172.78,"confidence":0.9998628,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.01962698996067047},{"word":"you","start":172.78,"end":173.02,"confidence":0.9989604,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0021312013268470764},{"word":"on","start":173.02,"end":173.18,"confidence":0.9997174,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.008983075618743896},{"word":"the","start":173.18,"end":173.26,"confidence":0.9995975,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.010109543800354004},{"word":"line","start":173.26,"end":173.58,"confidence":0.9891206,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.005462419241666794},{"word":"okay","start":173.58,"end":174.06,"confidence":0.99557424,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.005846923217177391},{"word":"in","start":174.06,"end":174.14,"confidence":0.48440102,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.002024877816438675},{"word":"that","start":174.14,"end":174.38,"confidence":0.9992545,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.004831451922655106},{"word":"way","start":174.38,"end":174.88,"confidence":0.99839216,"punctuated_word":"way","sentiment":"neutral","sentiment_score":-0.004592418670654297},{"word":"sure","start":177.545,"end":178.045,"confidence":0.9967265,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":0.017182577401399612},{"word":"let","start":178.265,"end":178.425,"confidence":0.5515028,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.0119890458881855},{"word":"me","start":178.425,"end":178.66501,"confidence":0.99982125,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.01703212410211563},{"word":"do","start":178.66501,"end":178.905,"confidence":0.9995585,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.0000971183180809021},{"word":"it","start":178.905,"end":179.225,"confidence":0.9995135,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.028850123286247253},{"word":"right","start":179.225,"end":179.38501,"confidence":0.9996107,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.029302433133125305},{"word":"now","start":179.38501,"end":179.88501,"confidence":0.9909164,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.004191059619188309},{"word":"yeah","start":200.81,"end":201.31,"confidence":0.70886946,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.09017027914524078},{"word":"i","start":201.45,"end":201.61,"confidence":0.49619693,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1564820110797882},{"word":"i","start":201.61,"end":202.09,"confidence":0.44045627,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14060477912425995},{"word":"tried","start":202.09,"end":202.33,"confidence":0.35395214,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.17176413536071777},{"word":"to","start":202.33,"end":202.57,"confidence":0.998273,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18134212493896484},{"word":"refresh","start":202.57,"end":203.05,"confidence":0.9237909,"punctuated_word":"refresh.","sentiment":"neutral","sentiment_score":-0.15895622968673706},{"word":"i","start":203.05,"end":203.21,"confidence":0.9947884,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12262063473463058},{"word":"just","start":203.21,"end":203.53,"confidence":0.994888,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.11897812783718108},{"word":"resent","start":203.53,"end":203.93001,"confidence":0.8539967,"punctuated_word":"resent","sentiment":"neutral","sentiment_score":-0.13847380876541138},{"word":"it","start":203.93001,"end":204.25,"confidence":0.8024229,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.14064478874206543},{"word":"so","start":204.25,"end":204.57,"confidence":0.9992403,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.14521341025829315},{"word":"it's","start":204.57,"end":205.07,"confidence":0.9995551,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.14449240267276764},{"word":"from","start":205.185,"end":205.58499,"confidence":0.9999162,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.17344559729099274},{"word":"your","start":205.58499,"end":206.08499,"confidence":0.99942756,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.16169582307338717},{"word":"above","start":206.26,"end":206.76,"confidence":0.9936512,"punctuated_word":"above","sentiment":"neutral","sentiment_score":-0.11536413431167604},{"word":"email","start":206.935,"end":207.185,"confidence":0.999589,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.2387484610080719},{"word":"inbox","start":207.185,"end":207.685,"confidence":0.9884081,"punctuated_word":"inbox.","sentiment":"neutral","sentiment_score":-0.21554432809352875},{"word":"mhmm","start":218.785,"end":219.285,"confidence":0.8892268,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.22147321701049805},{"word":"mhmm","start":227.37999,"end":227.87999,"confidence":0.9013878,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.1872689425945282},{"word":"it's","start":241.015,"end":241.335,"confidence":0.7881253,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.49994608759880066},{"word":"really","start":241.335,"end":241.655,"confidence":0.92881906,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.579262912273407},{"word":"slow","start":241.655,"end":241.975,"confidence":0.9405172,"punctuated_word":"slow","sentiment":"negative","sentiment_score":-0.47190284729003906},{"word":"if","start":241.975,"end":242.21501,"confidence":0.98619276,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.493874728679657},{"word":"it's","start":242.21501,"end":242.455,"confidence":0.99947464,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.48070651292800903},{"word":"like","start":242.455,"end":242.77501,"confidence":0.99894303,"punctuated_word":"like","sentiment":"negative","sentiment_score":-0.5047656893730164},{"word":"that","start":242.77501,"end":243.27501,"confidence":0.9967348,"punctuated_word":"that.","sentiment":"negative","sentiment_score":-0.4276408553123474},{"word":"you're","start":244.05501,"end":244.29501,"confidence":0.6836113,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.07239697128534317},{"word":"just","start":244.29501,"end":244.79501,"confidence":0.3844058,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.05985508486628533},{"word":"using","start":244.83,"end":245.06,"confidence":0.9997689,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.05808408185839653},{"word":"the","start":245.06,"end":245.31,"confidence":0.97846735,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03630053997039795},{"word":"phone","start":245.31,"end":245.81,"confidence":0.98750347,"punctuated_word":"phone?","sentiment":"neutral","sentiment_score":-0.03575744479894638},{"word":"mhmm","start":253.15,"end":253.65,"confidence":0.8484758,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.05718618631362915},{"word":"okay","start":282.71,"end":282.87,"confidence":0.9496186,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.05756549164652824},{"word":"but","start":282.87,"end":283.11,"confidence":0.56842,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.06935076415538788},{"word":"anyway","start":283.11,"end":283.61,"confidence":0.64308524,"punctuated_word":"anyway","sentiment":"neutral","sentiment_score":-0.06549236178398132},{"word":"but","start":284.55,"end":284.71,"confidence":0.52238137,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.07559454441070557},{"word":"any","start":284.71,"end":285.03,"confidence":0.7952249,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.09203848242759705},{"word":"okay","start":288.23,"end":288.63,"confidence":0.7823554,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.003772854804992676},{"word":"let","start":288.63,"end":288.87,"confidence":0.75867105,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.06165596842765808},{"word":"so","start":312.18,"end":312.68,"confidence":0.5443397,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.048427484929561615},{"word":"next","start":312.82,"end":313.22,"confidence":0.9858333,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.05800068378448486},{"word":"thursday","start":313.22,"end":313.72,"confidence":0.9995208,"punctuated_word":"Thursday","sentiment":"neutral","sentiment_score":-0.04596981406211853},{"word":"will","start":314.1,"end":314.34,"confidence":0.9110536,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.04851880669593811},{"word":"be","start":314.34,"end":314.66,"confidence":0.99947435,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.04586758464574814},{"word":"on","start":314.66,"end":315.06,"confidence":0.9993068,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03435155004262924},{"word":"july","start":315.06,"end":315.55,"confidence":0.96136904,"punctuated_word":"July","sentiment":"neutral","sentiment_score":-0.02859734371304512},{"word":"9","start":315.55,"end":316.03998,"confidence":0.96136904,"punctuated_word":"9?","sentiment":"neutral","sentiment_score":-0.03253406286239624},{"word":"yeah","start":321.285,"end":321.60498,"confidence":0.96049476,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05986253172159195},{"word":"no","start":321.60498,"end":321.845,"confidence":0.97666687,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.14531368017196655},{"word":"i'm","start":321.845,"end":322.085,"confidence":0.99921143,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.056016482412815094},{"word":"looking","start":322.085,"end":322.565,"confidence":0.9989097,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.060988523066043854},{"word":"on","start":322.565,"end":322.805,"confidence":0.99754685,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.01663089543581009},{"word":"my","start":322.805,"end":323.125,"confidence":0.99959344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.005481503903865814},{"word":"calendar","start":323.125,"end":323.60498,"confidence":0.7588141,"punctuated_word":"calendar.","sentiment":"neutral","sentiment_score":-0.021816575899720192},{"word":"in","start":323.60498,"end":323.76498,"confidence":0.9385861,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.019900783896446228},{"word":"that","start":323.76498,"end":323.925,"confidence":0.9994267,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.013636738061904907},{"word":"way","start":323.925,"end":324.245,"confidence":0.96673083,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.0061683207750320435},{"word":"i","start":324.245,"end":324.405,"confidence":0.9990006,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.026855431497097015},{"word":"could","start":324.405,"end":324.88498,"confidence":0.99971145,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.027465753257274628},{"word":"inform","start":324.88498,"end":325.38498,"confidence":0.7806903,"punctuated_word":"inform.","sentiment":"neutral","sentiment_score":0.012100469321012495},{"word":"july","start":336.72,"end":337.12,"confidence":0.9963116,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.035158514976501465},{"word":"nine","start":337.12,"end":337.62,"confidence":0.77855086,"punctuated_word":"nine.","sentiment":"neutral","sentiment_score":0.026949051767587665},{"word":"mhmm","start":352.615,"end":353.095,"confidence":0.87466973,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.08003352582454681},{"word":"and","start":353.095,"end":353.595,"confidence":0.9950511,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.07458347827196121},{"word":"have","start":353.655,"end":353.895,"confidence":0.9992908,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.08120147138834},{"word":"they","start":353.895,"end":354.13498,"confidence":0.9943252,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.17489738762378693},{"word":"already","start":354.13498,"end":354.63498,"confidence":0.99859303,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.09852032363414764},{"word":"tried","start":354.775,"end":355.095,"confidence":0.98904514,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.08445076644420624},{"word":"to","start":355.095,"end":355.41498,"confidence":0.99986815,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06688709557056427},{"word":"connect","start":355.41498,"end":355.91498,"confidence":0.9998473,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.065423384308815},{"word":"your","start":356.615,"end":356.935,"confidence":0.785732,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.059140969067811966},{"word":"router","start":356.935,"end":357.435,"confidence":0.9993861,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.06510782241821289},{"word":"or","start":357.495,"end":357.735,"confidence":0.9506378,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.06307804584503174},{"word":"not","start":357.735,"end":357.97498,"confidence":0.99975914,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.06641862541437149},{"word":"yet","start":357.97498,"end":358.47498,"confidence":0.70184433,"punctuated_word":"yet,","sentiment":"neutral","sentiment_score":-0.07840889692306519},{"word":"your","start":359.01498,"end":359.335,"confidence":0.9345764,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.058191850781440735},{"word":"own","start":359.335,"end":359.655,"confidence":0.9912555,"punctuated_word":"own","sentiment":"neutral","sentiment_score":-0.1223951131105423},{"word":"one","start":359.655,"end":360.155,"confidence":0.9980888,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.06834176927804947},{"word":"it's","start":362.44998,"end":362.77,"confidence":0.9531746,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.1909671127796173},{"word":"not","start":362.77,"end":363.09,"confidence":0.999582,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2148996740579605},{"word":"working","start":363.09,"end":363.59,"confidence":0.9486048,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":-0.18079853057861328},{"word":"mhmm","start":364.77,"end":365.27,"confidence":0.8974996,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.07310866564512253},{"word":"i","start":368.05,"end":368.21,"confidence":0.938542,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2542596161365509},{"word":"see","start":368.21,"end":368.61,"confidence":0.9959451,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.20878824591636655},{"word":"i","start":368.61,"end":368.84998,"confidence":0.99108,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13298147916793823},{"word":"understand","start":368.84998,"end":369.34998,"confidence":0.9990295,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":-0.11950784921646118},{"word":"mhmm","start":374.84998,"end":375.34998,"confidence":0.9525477,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.10316753387451172},{"word":"okay","start":382.115,"end":382.615,"confidence":0.77136827,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.07052063941955566},{"word":"mhmm","start":385.155,"end":385.655,"confidence":0.99914634,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.04988439381122589},{"word":"mhmm","start":399.47,"end":399.97,"confidence":0.9248142,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.012067824602127075},{"word":"yeah","start":417.97,"end":418.21,"confidence":0.9801018,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.044160641729831696},{"word":"that's","start":418.21,"end":418.53,"confidence":0.99716413,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.08611025661230087},{"word":"right","start":418.53,"end":418.77,"confidence":0.9972509,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.1135030910372734},{"word":"it's","start":418.77,"end":419.09,"confidence":0.9807627,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.1203283667564392},{"word":"fava","start":419.09,"end":419.41,"confidence":0.6864002,"punctuated_word":"Fava","sentiment":"neutral","sentiment_score":0.15750998258590698},{"word":"to","start":419.41,"end":419.65,"confidence":0.9338453,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11719917505979538},{"word":"fava","start":419.65,"end":419.97,"confidence":0.99280596,"punctuated_word":"Fava","sentiment":"neutral","sentiment_score":0.13484393060207367},{"word":"the","start":419.97,"end":420.13,"confidence":0.7065672,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06680350005626678},{"word":"reason","start":420.13,"end":420.61,"confidence":0.9987577,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.04064539447426796},{"word":"why","start":420.61,"end":421.09,"confidence":0.9912445,"punctuated_word":"why","sentiment":"neutral","sentiment_score":0.018076661974191666},{"word":"you","start":421.09,"end":421.41,"confidence":0.6432992,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.025462046265602112},{"word":"you","start":421.41,"end":421.57,"confidence":0.9240764,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.016447223722934723},{"word":"need","start":421.57,"end":421.88998,"confidence":0.9955792,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.014428693801164629},{"word":"but","start":422.05,"end":422.45,"confidence":0.935517,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.003063250333070755},{"word":"once","start":422.45,"end":422.93,"confidence":0.9864915,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.007321242243051529},{"word":"we've","start":422.93,"end":423.16998,"confidence":0.79324543,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":-0.00354854017496109},{"word":"what","start":435.375,"end":435.61502,"confidence":0.4556665,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.11802618950605392},{"word":"have","start":435.61502,"end":435.855,"confidence":0.9964045,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.12131743878126144},{"word":"you","start":435.855,"end":435.935,"confidence":0.9981711,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09068282693624496},{"word":"said","start":435.935,"end":436.255,"confidence":0.9971635,"punctuated_word":"said?","sentiment":"neutral","sentiment_score":-0.1190229281783104},{"word":"i'm","start":436.255,"end":436.49503,"confidence":0.99717474,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.25518953800201416},{"word":"sorry","start":436.49503,"end":436.815,"confidence":0.9222249,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.29262465238571167},{"word":"you","start":436.815,"end":436.975,"confidence":0.98442197,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.3123045861721039},{"word":"cut","start":436.975,"end":437.215,"confidence":0.655407,"punctuated_word":"cut","sentiment":"neutral","sentiment_score":-0.2714292109012604},{"word":"up","start":437.215,"end":437.715,"confidence":0.9205402,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.25393977761268616},{"word":"no","start":446.22,"end":446.53998,"confidence":0.9591275,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.3324486017227173},{"word":"it's","start":446.53998,"end":446.93997,"confidence":0.9969737,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.21164745092391968},{"word":"fiverr","start":446.93997,"end":447.41998,"confidence":0.92349744,"punctuated_word":"Fiverr","sentiment":"neutral","sentiment_score":-0.2716112732887268},{"word":"to","start":447.41998,"end":447.58,"confidence":0.9541195,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1533932387828827},{"word":"fiverr","start":447.58,"end":448.08,"confidence":0.98567986,"punctuated_word":"Fiverr.","sentiment":"neutral","sentiment_score":-0.16631172597408295},{"word":"that's","start":449.09998,"end":449.5,"confidence":0.975754,"punctuated_word":"That's","sentiment":"negative","sentiment_score":-0.3883726000785827},{"word":"the","start":449.5,"end":449.65997,"confidence":0.9826347,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6530532240867615},{"word":"kind","start":449.65997,"end":450.15997,"confidence":0.9767751,"punctuated_word":"kind","sentiment":"negative","sentiment_score":-0.661780595779419},{"word":"okay","start":466.555,"end":466.79498,"confidence":0.86649394,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.05156441032886505},{"word":"so","start":466.79498,"end":467.29498,"confidence":0.57904863,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.07638681679964066},{"word":"sure","start":486.565,"end":486.885,"confidence":0.76031125,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.2730550765991211},{"word":"i","start":486.885,"end":487.125,"confidence":0.99966097,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5188606381416321},{"word":"appreciate","start":487.125,"end":487.605,"confidence":0.99979645,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.453815221786499},{"word":"that","start":487.605,"end":487.925,"confidence":0.9977646,"punctuated_word":"that.","sentiment":"positive","sentiment_score":0.550277590751648},{"word":"i","start":487.925,"end":488.085,"confidence":0.99992,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.372326135635376},{"word":"will","start":488.085,"end":488.245,"confidence":0.99987364,"punctuated_word":"will","sentiment":"positive","sentiment_score":0.4203113913536072},{"word":"have","start":488.245,"end":488.485,"confidence":0.9999429,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.4908135235309601},{"word":"that","start":488.485,"end":488.725,"confidence":0.9990996,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.4684586822986603},{"word":"notated","start":488.725,"end":489.225,"confidence":0.8995761,"punctuated_word":"notated","sentiment":"positive","sentiment_score":0.4368008375167846},{"word":"and","start":489.445,"end":489.685,"confidence":0.9834963,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.3443276286125183},{"word":"inform","start":489.685,"end":490.085,"confidence":0.98632115,"punctuated_word":"inform","sentiment":"positive","sentiment_score":0.35707712173461914},{"word":"our","start":490.085,"end":490.585,"confidence":0.99971575,"punctuated_word":"our","sentiment":"positive","sentiment_score":0.35753920674324036},{"word":"team","start":490.725,"end":491.045,"confidence":0.73154306,"punctuated_word":"team","sentiment":"positive","sentiment_score":0.418021023273468},{"word":"in","start":491.045,"end":491.205,"confidence":0.99865985,"punctuated_word":"in","sentiment":"positive","sentiment_score":0.4840950667858124},{"word":"reference","start":491.205,"end":491.705,"confidence":0.99984825,"punctuated_word":"reference","sentiment":"positive","sentiment_score":0.469885379076004},{"word":"to","start":491.76498,"end":491.925,"confidence":0.99864036,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4865497946739197},{"word":"this","start":491.925,"end":492.245,"confidence":0.9974189,"punctuated_word":"this.","sentiment":"positive","sentiment_score":0.3926652371883392},{"word":"okay","start":492.245,"end":492.565,"confidence":0.992059,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.228203684091568},{"word":"and","start":492.565,"end":492.725,"confidence":0.9996611,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.17756851017475128},{"word":"then","start":492.725,"end":493.125,"confidence":0.99974126,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.18923774361610413},{"word":"i'll","start":493.125,"end":493.365,"confidence":0.91739845,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.16806969046592712},{"word":"just","start":493.365,"end":493.605,"confidence":0.997247,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.17221251130104065},{"word":"call","start":493.605,"end":493.845,"confidence":0.9997911,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.14787784218788147},{"word":"you","start":493.845,"end":494.085,"confidence":0.99969697,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15964582562446594},{"word":"back","start":494.085,"end":494.325,"confidence":0.999876,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.1403675377368927},{"word":"on","start":494.325,"end":494.825,"confidence":0.9995783,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.15798602998256683},{"word":"july","start":495.04498,"end":495.485,"confidence":0.99253255,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.1492726355791092},{"word":"9","start":495.485,"end":495.925,"confidence":0.99253255,"punctuated_word":"9","sentiment":"neutral","sentiment_score":0.17122626304626465},{"word":"if","start":495.925,"end":496.165,"confidence":0.9331033,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.16092190146446228},{"word":"you","start":496.165,"end":496.245,"confidence":0.9996835,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12401696294546127},{"word":"need","start":496.245,"end":496.565,"confidence":0.999843,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.11533914506435394},{"word":"help","start":496.565,"end":496.965,"confidence":0.9989411,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.06671284139156342},{"word":"to","start":496.965,"end":497.205,"confidence":0.99879056,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.17094272375106812},{"word":"process","start":497.205,"end":497.685,"confidence":0.9999052,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.13419581949710846},{"word":"your","start":497.685,"end":497.925,"confidence":0.9997763,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.14864102005958557},{"word":"payment","start":497.925,"end":498.405,"confidence":0.9999366,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.11166955530643465},{"word":"that","start":498.405,"end":498.645,"confidence":0.9991554,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.15612037479877472},{"word":"day","start":498.645,"end":499.145,"confidence":0.9996134,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.13829481601715088},{"word":"i","start":502.07,"end":502.23,"confidence":0.9992317,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07375927269458771},{"word":"will","start":502.23,"end":502.55,"confidence":0.9999546,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.0787171795964241},{"word":"be","start":502.55,"end":502.71,"confidence":0.9999653,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.08725610375404358},{"word":"calling","start":502.71,"end":503.03,"confidence":0.9999709,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.05563607066869736},{"word":"you","start":503.03,"end":503.19,"confidence":0.99992025,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04835756495594978},{"word":"back","start":503.19,"end":503.59,"confidence":0.99997914,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.05252270773053169},{"word":"on","start":503.59,"end":503.75,"confidence":0.9998747,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.061032798141241074},{"word":"july","start":503.75,"end":504.24,"confidence":0.992206,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.063727967441082},{"word":"9","start":504.24,"end":504.72998,"confidence":0.992206,"punctuated_word":"9","sentiment":"neutral","sentiment_score":0.09033606201410294},{"word":"if","start":505.11,"end":505.27,"confidence":0.8843194,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.07330618798732758},{"word":"you","start":505.27,"end":505.43,"confidence":0.9999579,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05077273026108742},{"word":"need","start":505.43,"end":505.75,"confidence":0.99998355,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.05910393595695496},{"word":"help","start":505.75,"end":506.23,"confidence":0.999925,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.02461606077849865},{"word":"so","start":506.23,"end":506.38998,"confidence":0.86437625,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.06296863406896591},{"word":"i","start":506.38998,"end":506.55,"confidence":0.9999225,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07394012063741684},{"word":"can","start":506.55,"end":506.71,"confidence":0.99998605,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07150517404079437},{"word":"help","start":506.71,"end":507.03,"confidence":0.99992335,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.039917491376399994},{"word":"you","start":507.03,"end":507.19,"confidence":0.99995947,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.059554487466812134},{"word":"to","start":507.19,"end":507.35,"confidence":0.9994338,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.030533913522958755},{"word":"process","start":507.35,"end":507.83,"confidence":0.99993074,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.020247535780072212},{"word":"the","start":507.83,"end":507.99,"confidence":0.99981326,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.002643994987010956},{"word":"payment","start":507.99,"end":508.49,"confidence":0.98676234,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":0.02913106605410576},{"word":"yeah","start":509.19,"end":509.51,"confidence":0.99738437,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06565743684768677},{"word":"and","start":509.51,"end":509.75,"confidence":0.99976116,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07375164330005646},{"word":"then","start":509.75,"end":509.99,"confidence":0.9998746,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.07747508585453033},{"word":"i","start":509.99,"end":510.23,"confidence":0.99376595,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12211108952760696},{"word":"will","start":510.23,"end":510.55,"confidence":0.9999665,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.11802619695663452},{"word":"inform","start":510.55,"end":511.05,"confidence":0.9999733,"punctuated_word":"inform","sentiment":"neutral","sentiment_score":0.11155733466148376},{"word":"our","start":511.19,"end":511.51,"confidence":0.9988926,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.09166806936264038},{"word":"provisioning","start":511.51,"end":512.01,"confidence":0.99942106,"punctuated_word":"provisioning","sentiment":"neutral","sentiment_score":0.13015247881412506},{"word":"team","start":512.31,"end":512.81,"confidence":0.9999672,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.08866982161998749},{"word":"that","start":513.76495,"end":513.925,"confidence":0.999956,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.11792400479316711},{"word":"you","start":513.925,"end":514.08496,"confidence":0.99987614,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08285683393478394},{"word":"can","start":514.08496,"end":514.40497,"confidence":0.9998185,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.09528744220733644},{"word":"pay","start":514.40497,"end":514.90497,"confidence":0.9993913,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.05496975779533386},{"word":"on","start":515.44495,"end":515.76495,"confidence":0.9970073,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0868028998374939},{"word":"july","start":515.76495,"end":516.245,"confidence":0.9764825,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.07361041754484177},{"word":"9","start":516.245,"end":516.725,"confidence":0.9764825,"punctuated_word":"9","sentiment":"neutral","sentiment_score":0.09097734093666077},{"word":"for","start":516.725,"end":517.045,"confidence":0.99887246,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0707111656665802},{"word":"this","start":517.045,"end":517.365,"confidence":0.99921787,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.07962625473737717},{"word":"router","start":517.365,"end":517.865,"confidence":0.99838203,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.0511842705309391},{"word":"yes","start":522.565,"end":523.065,"confidence":0.9812314,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.09218400716781616},{"word":"and","start":523.125,"end":523.285,"confidence":0.9974215,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.08758486062288284},{"word":"then","start":523.285,"end":523.785,"confidence":0.9989158,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.09753038734197617},{"word":"i","start":524.64496,"end":524.805,"confidence":0.80998415,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.107073113322258},{"word":"will","start":524.805,"end":525.045,"confidence":0.9950761,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.106534905731678},{"word":"just","start":525.045,"end":525.3,"confidence":0.9958579,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.12488354742527008},{"word":"let","start":525.7,"end":525.77997,"confidence":0.9978362,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.11542190611362456},{"word":"them","start":525.77997,"end":526.01996,"confidence":0.9998228,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.11843736469745636},{"word":"know","start":526.01996,"end":526.42,"confidence":0.98252,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.1011912077665329},{"word":"i","start":526.42,"end":526.58,"confidence":0.9931825,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07578707486391068},{"word":"believe","start":526.58,"end":526.89996,"confidence":0.59739655,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":0.06440182775259018},{"word":"you","start":526.89996,"end":527.14,"confidence":0.99796104,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07369807362556458},{"word":"already","start":527.14,"end":527.62,"confidence":0.9984143,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.10586139559745789},{"word":"spoke","start":527.62,"end":527.94,"confidence":0.9996557,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":0.058331314474344254},{"word":"to","start":527.94,"end":528.1,"confidence":0.9992393,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.059079427272081375},{"word":"dom","start":528.1,"end":528.42,"confidence":0.7566742,"punctuated_word":"Dom.","sentiment":"neutral","sentiment_score":0.07315512001514435},{"word":"right","start":528.42,"end":528.92,"confidence":0.9997184,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.07114452123641968},{"word":"he's","start":529.62,"end":529.94,"confidence":0.96399033,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":0.05772894620895386},{"word":"the","start":529.94,"end":530.1,"confidence":0.9986243,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06004572659730911},{"word":"one","start":530.1,"end":530.33997,"confidence":0.99978894,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.07566575706005096},{"word":"who","start":530.33997,"end":530.66,"confidence":0.9995896,"punctuated_word":"who","sentiment":"neutral","sentiment_score":0.0655202716588974},{"word":"provided","start":530.66,"end":531.16,"confidence":0.9987577,"punctuated_word":"provided","sentiment":"neutral","sentiment_score":0.0662500411272049},{"word":"you","start":531.22,"end":531.45996,"confidence":0.99566406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06816689670085907},{"word":"this","start":531.45996,"end":531.95996,"confidence":0.9678955,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.06889159977436066},{"word":"discounted","start":532.1,"end":532.6,"confidence":0.9877287,"punctuated_word":"discounted","sentiment":"neutral","sentiment_score":0.06652996689081192},{"word":"amount","start":532.66,"end":533.06,"confidence":0.9999167,"punctuated_word":"amount","sentiment":"neutral","sentiment_score":0.0754472091794014},{"word":"for","start":533.06,"end":533.22,"confidence":0.9991698,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.004570865072309971},{"word":"the","start":533.22,"end":533.45996,"confidence":0.99916375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.019583329558372498},{"word":"router","start":533.45996,"end":533.95996,"confidence":0.96045375,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.016871849074959755},{"word":"no","start":563.17,"end":563.67,"confidence":0.9757542,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.10773424059152605},{"word":"the","start":563.81,"end":564.13,"confidence":0.85071546,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.12934041023254397},{"word":"router","start":564.13,"end":564.63,"confidence":0.99842465,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.09433960914611816},{"word":"should","start":564.69,"end":564.93,"confidence":0.9994311,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.12346230447292328},{"word":"be","start":564.93,"end":565.17,"confidence":0.9981736,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.08715497702360153},{"word":"paid","start":565.17,"end":565.67,"confidence":0.67462754,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.08249332010746002},{"word":"one","start":565.73,"end":566.05,"confidence":0.9314756,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.11876886337995528},{"word":"time","start":566.05,"end":566.55,"confidence":0.75679374,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":-0.04712260887026787},{"word":"but","start":568.515,"end":569.015,"confidence":0.99501157,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.05463499203324318},{"word":"but","start":570.755,"end":571.235,"confidence":0.9834246,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.028243478387594223},{"word":"we","start":571.235,"end":571.395,"confidence":0.9975089,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.015174217522144318},{"word":"can","start":571.395,"end":571.895,"confidence":0.88875085,"punctuated_word":"can,","sentiment":"neutral","sentiment_score":-0.0012572556734085083},{"word":"yeah","start":572.915,"end":573.235,"confidence":0.9974315,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.06602231413125992},{"word":"we","start":573.235,"end":573.395,"confidence":0.9990814,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0733971893787384},{"word":"can","start":573.395,"end":573.71497,"confidence":0.9999219,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.08573053777217865},{"word":"give","start":573.71497,"end":573.955,"confidence":0.9998109,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.07013183832168579},{"word":"you","start":573.955,"end":574.195,"confidence":0.9995578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07491209357976913},{"word":"this","start":574.195,"end":574.515,"confidence":0.9990029,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.07350854575634003},{"word":"time","start":574.515,"end":575.015,"confidence":0.999703,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.07814428955316544},{"word":"on","start":575.075,"end":575.475,"confidence":0.96129155,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.08141186088323593},{"word":"july","start":575.475,"end":575.925,"confidence":0.9827363,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.06672610342502594},{"word":"9","start":575.925,"end":576.375,"confidence":0.9827363,"punctuated_word":"9.","sentiment":"neutral","sentiment_score":0.0803137794137001},{"word":"i","start":576.595,"end":576.675,"confidence":0.81017715,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08641035854816437},{"word":"will","start":576.675,"end":576.835,"confidence":0.9924879,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.08475734293460846},{"word":"just","start":576.835,"end":577.075,"confidence":0.99809855,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.09158308058977128},{"word":"inform","start":577.075,"end":577.575,"confidence":0.9998374,"punctuated_word":"inform","sentiment":"neutral","sentiment_score":0.05881652235984802},{"word":"our","start":577.635,"end":578.135,"confidence":0.9997116,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.0691906288266182},{"word":"back","start":578.195,"end":578.435,"confidence":0.7987125,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.07803773880004883},{"word":"end","start":578.435,"end":578.675,"confidence":0.98678243,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.08787993341684341},{"word":"about","start":578.675,"end":579.075,"confidence":0.99816847,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.0683412030339241},{"word":"this","start":579.075,"end":579.575,"confidence":0.99606085,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":0.04504949599504471},{"word":"alright","start":584.85,"end":585.35,"confidence":0.96646756,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.058805789798498154},{"word":"yes","start":587.17,"end":587.67,"confidence":0.9934025,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.08430758118629456},{"word":"oh","start":599.78503,"end":599.86505,"confidence":0.76094437,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.18186551332473755},{"word":"sure","start":599.86505,"end":600.10504,"confidence":0.997355,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":0.2102760523557663},{"word":"i'll","start":600.10504,"end":600.34503,"confidence":0.9937259,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1438468098640442},{"word":"inform","start":600.34503,"end":600.74506,"confidence":0.999438,"punctuated_word":"inform","sentiment":"neutral","sentiment_score":0.1296895444393158},{"word":"him","start":600.74506,"end":601.065,"confidence":0.99809164,"punctuated_word":"him.","sentiment":"neutral","sentiment_score":0.10912035405635834},{"word":"okay","start":601.065,"end":601.54504,"confidence":0.98961043,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.0527493953704834},{"word":"nothing","start":601.54504,"end":601.945,"confidence":0.97855204,"punctuated_word":"Nothing","sentiment":"positive","sentiment_score":0.3541620075702667},{"word":"to","start":601.945,"end":602.10504,"confidence":0.9112074,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13122472167015076},{"word":"worry","start":602.10504,"end":602.42505,"confidence":0.9990243,"punctuated_word":"worry.","sentiment":"neutral","sentiment_score":0.2014819085597992},{"word":"thank","start":602.42505,"end":602.74506,"confidence":0.99945515,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7534966468811035},{"word":"you","start":602.74506,"end":602.905,"confidence":0.9998932,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5969341397285461},{"word":"so","start":602.905,"end":603.145,"confidence":0.99975413,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6497761011123657},{"word":"much","start":603.145,"end":603.645,"confidence":0.9958029,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.5914338827133179},{"word":"yes","start":606.7769,"end":607.0969,"confidence":0.76097405,"punctuated_word":"Yes.","sentiment":"positive","sentiment_score":0.5723358988761902},{"word":"have","start":607.0969,"end":607.3369,"confidence":0.9462206,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.6702048182487488},{"word":"a","start":607.3369,"end":607.49695,"confidence":0.9998258,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7240574359893799},{"word":"good","start":607.49695,"end":607.73694,"confidence":0.9999484,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.7678484320640564},{"word":"one","start":607.73694,"end":608.1369,"confidence":0.99970186,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.6888067722320557},{"word":"cheers","start":608.1369,"end":608.6369,"confidence":0.999633,"punctuated_word":"Cheers.","sentiment":"neutral","sentiment_score":-0.10441843420267104}],"paragraphs":{"transcript":"\nHi. Good morning. Hi. Good morning. This is Melissa from Airtel accounts.\n\nAm I speaking to Jeffrey Graham? Yes. Your Internet service provider would like to, let you know that we sent you the invoice for the discounted price of the router you ordered along with your delivery charge. Have you received it? We send it via email.\n\nOkay. And we would like to ask as well if you need any assistance to process the payment over the phone. Reason why we're reaching out today. Yeah. You have to pay this right away.\n\nIn that way, we can yeah. The when can you pay? In that way, I could check what we can do. Yeah. Yeah.\n\nIt's $120. $100 that's your discounted price for the router and then the standard delivery charge of $20. Sure. It's end up, like, around six. Mhmm.\n\nNo. You tried to search it's from Melissa Airtel or the subject name is router? Okay. Let me resend to you while I have you on the line. Okay?\n\nIn that way sure. Let me do it right now. Yeah. I I tried to refresh. I just resent it.\n\nSo it's from your above email inbox. Mhmm. Mhmm. It's really slow if it's like that. You're just using the phone?\n\nMhmm. Okay. But anyway but any okay. Let So next Thursday will be on July 9? Yeah.\n\nNo. I'm looking on my calendar. In that way, I could inform. July nine. Mhmm.\n\nAnd have they already tried to connect your router or not yet, your own one? It's not working. Mhmm. I see. I understand.\n\nMhmm. Okay. Mhmm. Mhmm. Yeah.\n\nThat's right. It's Fava to Fava the reason why you you need but once we've What have you said? I'm sorry. You cut up. No.\n\nIt's Fiverr to Fiverr. That's the kind Okay. So Sure. I appreciate that. I will have that notated and inform our team in reference to this.\n\nOkay? And then I'll just call you back on July 9 if you need help to process your payment that day. I will be calling you back on July 9 if you need help so I can help you to process the payment. Yeah. And then I will inform our provisioning team that you can pay on July 9 for this router.\n\nYes. And then I will just let them know. I believe you already spoke to Dom. Right? He's the one who provided you this discounted amount for the router.\n\nNo. The router should be paid one time, But but we can, yeah, we can give you this time on July 9. I will just inform our back end about this. Alright. Yes.\n\nOh, sure. I'll inform him. Okay? Nothing to worry. Thank you so much.\n\nYes. Have a good one. Cheers.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.4399998,"end":3.84,"sentiment":"neutral","sentiment_score":0.18945612013339996},{"text":"Good morning.","start":3.84,"end":4.5,"sentiment":"neutral","sentiment_score":0.2788850963115692},{"text":"Hi.","start":9.84,"end":10.16,"sentiment":"neutral","sentiment_score":0.029238546267151833},{"text":"Good morning.","start":10.16,"end":10.9,"sentiment":"neutral","sentiment_score":0.17519313842058182},{"text":"This is Melissa from Airtel accounts.","start":11.2,"end":13.7,"sentiment":"neutral","sentiment_score":0.13604440788427988}],"sentiment":"neutral","sentiment_score":0.1619264652642111,"num_words":12,"start":3.4399998,"end":13.7},{"sentences":[{"text":"Am I speaking to Jeffrey Graham?","start":13.8949995,"end":15.914999,"sentiment":"neutral","sentiment_score":0.0791525865594546},{"text":"Yes.","start":19.895,"end":20.395,"sentiment":"neutral","sentiment_score":0.07258127629756927},{"text":"Your Internet service provider would like to, let you know that we sent you the invoice for the discounted price of the router you ordered along with your delivery charge.","start":20.535,"end":34.670002,"sentiment":"neutral","sentiment_score":0.18262137696146966},{"text":"Have you received it?","start":34.670002,"end":35.71,"sentiment":"neutral","sentiment_score":0.08906152099370956},{"text":"We send it via email.","start":35.71,"end":37.33,"sentiment":"neutral","sentiment_score":0.009692532569169998}],"sentiment":"neutral","sentiment_score":0.1398010185069364,"num_words":46,"start":13.8949995,"end":37.33},{"sentences":[{"text":"Okay.","start":42.905,"end":43.305,"sentiment":"neutral","sentiment_score":0.03603183850646019},{"text":"And we would like to ask as well if you need any assistance to process the payment over the phone.","start":43.305,"end":49.245,"sentiment":"neutral","sentiment_score":0.0831563325598836},{"text":"Reason why we're reaching out today.","start":49.625,"end":51.725,"sentiment":"neutral","sentiment_score":0.06095688293377558},{"text":"Yeah.","start":60.5,"end":60.74,"sentiment":"neutral","sentiment_score":-0.10797101259231567},{"text":"You have to pay this right away.","start":60.74,"end":64.1,"sentiment":"neutral","sentiment_score":-0.19376095703669957}],"sentiment":"neutral","sentiment_score":0.0171600592987878,"num_words":35,"start":42.905,"end":64.1},{"sentences":[{"text":"In that way, we can yeah.","start":64.1,"end":73.604996,"sentiment":"neutral","sentiment_score":-0.19026155738780895},{"text":"The when can you pay?","start":73.604996,"end":76.325,"sentiment":"neutral","sentiment_score":-0.03540400378406048},{"text":"In that way, I could check what we can do.","start":76.325,"end":78.66499,"sentiment":"neutral","sentiment_score":-0.0004190197214484215},{"text":"Yeah.","start":83.78,"end":84.1,"sentiment":"neutral","sentiment_score":0.03354402258992195},{"text":"Yeah.","start":84.1,"end":84.18,"sentiment":"neutral","sentiment_score":0.03688035160303116}],"sentiment":"neutral","sentiment_score":-0.054450225489942924,"num_words":23,"start":64.1,"end":84.18},{"sentences":[{"text":"It's $120.","start":84.18,"end":85.96,"sentiment":"neutral","sentiment_score":0.034868936985731125},{"text":"$100 that's your discounted price for the router and then the standard delivery charge of $20.","start":86.1,"end":93.32,"sentiment":"neutral","sentiment_score":0.03356278233695775},{"text":"Sure.","start":112.479996,"end":112.88,"sentiment":"neutral","sentiment_score":-0.03521716967225075},{"text":"It's end up, like, around six.","start":112.88,"end":115.939995,"sentiment":"neutral","sentiment_score":-0.09151378522316615},{"text":"Mhmm.","start":126.615,"end":127.115,"sentiment":"neutral","sentiment_score":-0.056657981127500534}],"sentiment":"neutral","sentiment_score":-0.0013159796452293028,"num_words":26,"start":84.18,"end":127.115},{"sentences":[{"text":"No.","start":154.405,"end":154.905,"sentiment":"neutral","sentiment_score":-0.14386983215808868},{"text":"You tried to search it's from Melissa Airtel or the subject name is router?","start":155.285,"end":162.505,"sentiment":"neutral","sentiment_score":-0.07289060311658042},{"text":"Okay.","start":168.94,"end":169.44,"sentiment":"neutral","sentiment_score":-0.01681382767856121},{"text":"Let me resend to you while I have you on the line.","start":170.78,"end":173.58,"sentiment":"neutral","sentiment_score":0.0008558596794803938},{"text":"Okay?","start":173.58,"end":174.06,"sentiment":"neutral","sentiment_score":0.005846923217177391}],"sentiment":"neutral","sentiment_score":-0.040173616003373575,"num_words":29,"start":154.405,"end":174.06},{"sentences":[{"text":"In that way sure.","start":174.06,"end":178.045,"sentiment":"neutral","sentiment_score":0.004861622117459774},{"text":"Let me do it right now.","start":178.265,"end":179.88501,"sentiment":"neutral","sentiment_score":0.013846630851427713},{"text":"Yeah.","start":200.81,"end":201.31,"sentiment":"neutral","sentiment_score":-0.09017027914524078},{"text":"I I tried to refresh.","start":201.45,"end":203.05,"sentiment":"neutral","sentiment_score":-0.16182985603809358},{"text":"I just resent it.","start":203.05,"end":204.25,"sentiment":"neutral","sentiment_score":-0.13017934001982212}],"sentiment":"neutral","sentiment_score":-0.06587553229182959,"num_words":20,"start":174.06,"end":204.25},{"sentences":[{"text":"So it's from your above email inbox.","start":204.25,"end":207.685,"sentiment":"neutral","sentiment_score":-0.1706434509583882},{"text":"Mhmm.","start":218.785,"end":219.285,"sentiment":"neutral","sentiment_score":-0.22147321701049805},{"text":"Mhmm.","start":227.37999,"end":227.87999,"sentiment":"neutral","sentiment_score":-0.1872689425945282},{"text":"It's really slow if it's like that.","start":241.015,"end":243.27501,"sentiment":"negative","sentiment_score":-0.4940142333507538},{"text":"You're just using the phone?","start":244.05501,"end":245.81,"sentiment":"neutral","sentiment_score":-0.05247882455587387}],"sentiment":"neutral","sentiment_score":-0.25351143202611376,"num_words":21,"start":204.25,"end":245.81},{"sentences":[{"text":"Mhmm.","start":253.15,"end":253.65,"sentiment":"neutral","sentiment_score":-0.05718618631362915},{"text":"Okay.","start":282.71,"end":282.87,"sentiment":"neutral","sentiment_score":-0.05756549164652824},{"text":"But anyway but any okay.","start":282.87,"end":288.63,"sentiment":"neutral","sentiment_score":-0.0612498015165329},{"text":"Let So next Thursday will be on July 9?","start":288.63,"end":316.03998,"sentiment":"neutral","sentiment_score":-0.0448803665737311},{"text":"Yeah.","start":321.285,"end":321.60498,"sentiment":"neutral","sentiment_score":-0.05986253172159195}],"sentiment":"neutral","sentiment_score":-0.05204626567223493,"num_words":17,"start":253.15,"end":321.60498},{"sentences":[{"text":"No.","start":321.60498,"end":321.845,"sentiment":"neutral","sentiment_score":-0.14531368017196655},{"text":"I'm looking on my calendar.","start":321.845,"end":323.60498,"sentiment":"neutral","sentiment_score":-0.03218679614365101},{"text":"In that way, I could inform.","start":323.60498,"end":325.38498,"sentiment":"neutral","sentiment_score":0.017687916134794552},{"text":"July nine.","start":336.72,"end":337.62,"sentiment":"neutral","sentiment_score":0.031053783372044563},{"text":"Mhmm.","start":352.615,"end":353.095,"sentiment":"neutral","sentiment_score":-0.08003352582454681}],"sentiment":"neutral","sentiment_score":-0.014536408210794131,"num_words":15,"start":321.60498,"end":353.095},{"sentences":[{"text":"And have they already tried to connect your router or not yet, your own one?","start":353.095,"end":360.155,"sentiment":"neutral","sentiment_score":-0.0818031333386898},{"text":"It's not working.","start":362.44998,"end":363.59,"sentiment":"neutral","sentiment_score":-0.19555510580539703},{"text":"Mhmm.","start":364.77,"end":365.27,"sentiment":"neutral","sentiment_score":-0.07310866564512253},{"text":"I see.","start":368.05,"end":368.61,"sentiment":"neutral","sentiment_score":-0.23152393102645874},{"text":"I understand.","start":368.61,"end":369.34998,"sentiment":"neutral","sentiment_score":-0.1262446641921997}],"sentiment":"neutral","sentiment_score":-0.11314600754691206,"num_words":23,"start":353.095,"end":369.34998},{"sentences":[{"text":"Mhmm.","start":374.84998,"end":375.34998,"sentiment":"neutral","sentiment_score":-0.10316753387451172},{"text":"Okay.","start":382.115,"end":382.615,"sentiment":"neutral","sentiment_score":-0.07052063941955566},{"text":"Mhmm.","start":385.155,"end":385.655,"sentiment":"neutral","sentiment_score":-0.04988439381122589},{"text":"Mhmm.","start":399.47,"end":399.97,"sentiment":"neutral","sentiment_score":-0.012067824602127075},{"text":"Yeah.","start":417.97,"end":418.21,"sentiment":"neutral","sentiment_score":0.044160641729831696}],"sentiment":"neutral","sentiment_score":-0.038295949995517733,"num_words":5,"start":374.84998,"end":418.21},{"sentences":[{"text":"That's right.","start":418.21,"end":418.77,"sentiment":"neutral","sentiment_score":0.09980667382478714},{"text":"It's Fava to Fava the reason why you you need but once we've What have you said?","start":418.77,"end":436.255,"sentiment":"neutral","sentiment_score":0.014633091714452295},{"text":"I'm sorry.","start":436.255,"end":436.815,"sentiment":"neutral","sentiment_score":-0.2739070951938629},{"text":"You cut up.","start":436.815,"end":437.715,"sentiment":"neutral","sentiment_score":-0.27922452489535016},{"text":"No.","start":446.22,"end":446.53998,"sentiment":"neutral","sentiment_score":-0.3324486017227173}],"sentiment":"neutral","sentiment_score":-0.05078241840004921,"num_words":25,"start":418.21,"end":446.53998},{"sentences":[{"text":"It's Fiverr to Fiverr.","start":446.53998,"end":448.08,"sentiment":"neutral","sentiment_score":-0.20074092224240303},{"text":"That's the kind Okay.","start":449.09998,"end":466.79498,"sentiment":"negative","sentiment_score":-0.43869270756840706},{"text":"So Sure.","start":466.79498,"end":486.885,"sentiment":"neutral","sentiment_score":0.09833412989974022},{"text":"I appreciate that.","start":486.885,"end":487.925,"sentiment":"positive","sentiment_score":0.507651150226593},{"text":"I will have that notated and inform our team in reference to this.","start":487.925,"end":492.245,"sentiment":"positive","sentiment_score":0.42299007910948533}],"sentiment":"neutral","sentiment_score":0.1792599315253588,"num_words":26,"start":446.53998,"end":492.245},{"sentences":[{"text":"Okay?","start":492.245,"end":492.565,"sentiment":"neutral","sentiment_score":0.228203684091568},{"text":"And then I'll just call you back on July 9 if you need help to process your payment that day.","start":492.565,"end":499.145,"sentiment":"neutral","sentiment_score":0.14801598750054837},{"text":"I will be calling you back on July 9 if you need help so I can help you to process the payment.","start":502.07,"end":508.49,"sentiment":"neutral","sentiment_score":0.05498122999613935},{"text":"Yeah.","start":509.19,"end":509.51,"sentiment":"neutral","sentiment_score":0.06565743684768677},{"text":"And then I will inform our provisioning team that you can pay on July 9 for this router.","start":509.51,"end":517.865,"sentiment":"neutral","sentiment_score":0.08985345044897662}],"sentiment":"neutral","sentiment_score":0.09808274256365915,"num_words":62,"start":492.245,"end":517.865},{"sentences":[{"text":"Yes.","start":522.565,"end":523.065,"sentiment":"neutral","sentiment_score":0.09218400716781616},{"text":"And then I will just let them know.","start":523.125,"end":526.42,"sentiment":"neutral","sentiment_score":0.10733216162770987},{"text":"I believe you already spoke to Dom.","start":526.42,"end":528.42,"sentiment":"neutral","sentiment_score":0.07290203337158475},{"text":"Right?","start":528.42,"end":528.92,"sentiment":"neutral","sentiment_score":0.07114452123641968},{"text":"He's the one who provided you this discounted amount for the router.","start":529.62,"end":533.95996,"sentiment":"neutral","sentiment_score":0.047696841803068914}],"sentiment":"neutral","sentiment_score":0.07257455712633915,"num_words":29,"start":522.565,"end":533.95996},{"sentences":[{"text":"No.","start":563.17,"end":563.67,"sentiment":"neutral","sentiment_score":-0.10773424059152605},{"text":"The router should be paid one time, But but we can, yeah, we can give you this time on July 9.","start":563.81,"end":576.375,"sentiment":"neutral","sentiment_score":-0.0015092135540076665},{"text":"I will just inform our back end about this.","start":576.595,"end":579.575,"sentiment":"neutral","sentiment_score":0.07445181161165237},{"text":"Alright.","start":584.85,"end":585.35,"sentiment":"neutral","sentiment_score":0.058805789798498154},{"text":"Yes.","start":587.17,"end":587.67,"sentiment":"neutral","sentiment_score":0.08430758118629456}],"sentiment":"neutral","sentiment_score":0.020416725765575062,"num_words":33,"start":563.17,"end":587.67},{"sentences":[{"text":"Oh, sure.","start":599.78503,"end":600.10504,"sentiment":"neutral","sentiment_score":0.19607078284025192},{"text":"I'll inform him.","start":600.10504,"end":601.065,"sentiment":"neutral","sentiment_score":0.1275522361199061},{"text":"Okay?","start":601.065,"end":601.54504,"sentiment":"neutral","sentiment_score":0.0527493953704834},{"text":"Nothing to worry.","start":601.54504,"end":602.42505,"sentiment":"neutral","sentiment_score":0.22895621260007223},{"text":"Thank you so much.","start":602.42505,"end":603.645,"sentiment":"positive","sentiment_score":0.6479101926088333}],"sentiment":"neutral","sentiment_score":0.31585054443432736,"num_words":13,"start":599.78503,"end":603.645},{"sentences":[{"text":"Yes.","start":606.7769,"end":607.0969,"sentiment":"positive","sentiment_score":0.5723358988761902},{"text":"Have a good one.","start":607.0969,"end":608.1369,"sentiment":"positive","sentiment_score":0.7127293646335602},{"text":"Cheers.","start":608.1369,"end":608.6369,"sentiment":"neutral","sentiment_score":-0.10441843420267104}],"sentiment":"positive","sentiment_score":0.55313915386796,"num_words":6,"start":606.7769,"end":608.6369}]}}]},{"alternatives":[{"transcript":"Yeah. Hang on. My it's very slow. Hello? AirTel. Is that Internet? Yes. I don't know. I have a root. How long do I get hang on. How long do I get to pay for that? I haven't got I haven't got the money. He just said he's gonna send me one. I thought I had some time to pay it. Well, it's a $100. Yeah. He just told me a 100. No. That's an email, but t p link ID. Missing plan settings. Hang on. My phone's very flat. Oh, no. I'm sending an email. Why am I sending a fucking email? I just wanna open it. Welcome to Airtel. Hang on. What have I done? Okay. Since we attempted to call you, connect the router. It needs to be seen by us. No. There isn't one yet. I've got there's a chat on e. I've already just turned the Internet on on on my phone. I turned the data off when I'm not using the phone, and I turned it on when I'm using it. And when I turn it back on, I get too many emails and messages and notifications as I drop the phone up and it goes slow. Here we go. Noosa at it's still taking a long time to open. The Wi Fi here is not very good because we got a mountain. Very slow. The Wi Fi here. Sometimes. Especially this time of morning, 10:00, everyone's using it. See, it's not opening. Taking so long to open. Yeah. That that's why. Hang on. That's why I'm getting the fiber to fiber Internet because, you know, yeah, it's still I've got it, but it's not opening. It's opening, opening, opening. It's it's just slow. So I've got it, but I can't read it because it won't open. It will open, but I don't know how long it's gonna take. Love it to be sitting here ten minutes. So I can't pass I haven't got that until next Thursday. He should he should've said he should've he should've said when I have to pay it, but he didn't. Alright? He said I'll get you a warehouse for half price, and and I ain't got a $100. I don't get paid till not this Thursday, next Thursday. So it's gonna take me a week and a half to have the money. What? I don't know what the day is it, sir? You mustn't look like. You're gonna let me find out. Yeah. The ninth the July 9. Yeah. The ninth of July, I get paid. I can't pay nothing to rent. Unless I was gonna take the old me back as I've got that doesn't that's the wrong one and go and get some money for that. Yeah. But it's the wrong one. It's a DSL. It's a DSL. It's a wrong router. It hasn't got it hasn't got w y LAN. It hasn't got w LAN. It's only got right. It hasn't got that, and I need that. So I've got the wrong router. I did have that router that my son gave me two years ago, but I hooked it up to the old place and it didn't work. So I had to assault it and got this one because it was ADSL. Right? ADSL is phone line. It's copper. It's fiber to copper. There's copper in the house. Now this place is all brand new. It's fiber to fiber. So now I need is how do you say it, Yleen? Is that how you say it, Hey. I'm listening. Yeah. I asked you a question. Is that how you say it? Why land? Am I saying that right? Am I saying that right? You don't understand what I'm saying here. My land, is that that's what I need. Am I saying that right? That word right? Yeah. But it's fucking my land on me. I'm in the back of me. Don't worry, though. You fucking don't understand what I'm saying. I'm offline. Well, I'm offline. I'm not offline. See, try again. I'm trying to open this I'm trying to open this email, and it's saying I'm offline, but I'm not. The connect the WiFi the connection here is so slow. Anyway, I can park next on the night. Okay? To transfer what? What's the pipe of it? Help help the paperwork. Yeah. We'll still get it first. Yeah. Yeah. We did try to hook it up last night, and he said, is it connected to the wireline? I said, I don't have that on the back of my router. He said, yeah. Well, you've got the wrong router. I said, no wonder it wouldn't work. So yeah. He didn't mention when I had to pay for it, but I thought I might get is it can you put it in the bill? Can I pay an extra $20 every bill or something? Yeah. I should've done it the other way. And got that got the router. Alright. I was thinking I might be able to get if I can sell the one I got, I might be able to go and buy them today, but it doesn't matter. You send me that one. I'll pay it then July 9. Very good. Have you got the last day?","confidence":0.96315235,"words":[{"word":"yeah","start":5.8399997,"end":6.08,"confidence":0.790905,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04667258635163307},{"word":"hang","start":6.08,"end":6.24,"confidence":0.8709907,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.14191582798957825},{"word":"on","start":6.24,"end":6.56,"confidence":0.98482287,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.13554537296295166},{"word":"my","start":6.56,"end":6.8799996,"confidence":0.30019644,"punctuated_word":"My","sentiment":"negative","sentiment_score":-0.6215964555740356},{"word":"it's","start":7.12,"end":7.3599997,"confidence":0.6306682,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.6768624782562256},{"word":"very","start":7.3599997,"end":7.7599998,"confidence":0.8194022,"punctuated_word":"very","sentiment":"negative","sentiment_score":-0.7176297307014465},{"word":"slow","start":7.7599998,"end":8.26,"confidence":0.9986867,"punctuated_word":"slow.","sentiment":"negative","sentiment_score":-0.653842568397522},{"word":"hello","start":8.4,"end":8.9,"confidence":0.9958106,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.24053826928138733},{"word":"airtel","start":17.535,"end":18.035,"confidence":0.5294777,"punctuated_word":"AirTel.","sentiment":"neutral","sentiment_score":0.03204112499952316},{"word":"is","start":18.175,"end":18.255001,"confidence":0.98895675,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.03233182430267334},{"word":"that","start":18.255001,"end":18.575,"confidence":0.99786866,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07328059524297714},{"word":"internet","start":18.575,"end":19.075,"confidence":0.9625461,"punctuated_word":"Internet?","sentiment":"neutral","sentiment_score":0.04672734439373016},{"word":"yes","start":23.215,"end":23.715,"confidence":0.8451055,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.15990442037582395},{"word":"i","start":40.325,"end":40.485,"confidence":0.88832384,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.214142382144928},{"word":"don't","start":40.485,"end":40.725,"confidence":0.99106663,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.18691395223140717},{"word":"know","start":40.725,"end":40.965,"confidence":0.7796308,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.2270212322473526},{"word":"i","start":40.965,"end":41.204998,"confidence":0.9828015,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.25037410855293274},{"word":"have","start":41.204998,"end":41.445,"confidence":0.7097171,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1812162846326828},{"word":"a","start":41.445,"end":41.524998,"confidence":0.9711118,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2019263207912445},{"word":"root","start":41.524998,"end":42.024998,"confidence":0.630204,"punctuated_word":"root.","sentiment":"neutral","sentiment_score":-0.15133485198020935},{"word":"how","start":51.989998,"end":52.23,"confidence":0.96829444,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.09419554471969604},{"word":"long","start":52.23,"end":52.55,"confidence":0.9981822,"punctuated_word":"long","sentiment":"neutral","sentiment_score":-0.13311852514743805},{"word":"do","start":52.55,"end":52.71,"confidence":0.99666095,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.12654240429401398},{"word":"i","start":52.71,"end":52.87,"confidence":0.9976286,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1401750147342682},{"word":"get","start":52.87,"end":53.37,"confidence":0.99862194,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.14765654504299164},{"word":"hang","start":54.149998,"end":54.649998,"confidence":0.76982844,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.17970402538776398},{"word":"on","start":57.11,"end":57.35,"confidence":0.99593294,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.1903146505355835},{"word":"how","start":57.35,"end":57.59,"confidence":0.8535294,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.15207532048225403},{"word":"long","start":57.59,"end":57.829998,"confidence":0.9988931,"punctuated_word":"long","sentiment":"neutral","sentiment_score":-0.13847556710243225},{"word":"do","start":57.829998,"end":57.989998,"confidence":0.99832267,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.14255283772945404},{"word":"i","start":57.989998,"end":58.07,"confidence":0.99732345,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16767118871212006},{"word":"get","start":58.07,"end":58.39,"confidence":0.9991678,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.13990481197834015},{"word":"to","start":58.39,"end":58.55,"confidence":0.99433255,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13786756992340088},{"word":"pay","start":58.55,"end":58.949997,"confidence":0.97869027,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.11668182164430618},{"word":"for","start":58.949997,"end":59.11,"confidence":0.99133885,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.09812910109758376},{"word":"that","start":59.11,"end":59.61,"confidence":0.9920852,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.1187729686498642},{"word":"i","start":65.355,"end":65.595,"confidence":0.9829489,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.24704177677631375},{"word":"haven't","start":65.595,"end":65.995,"confidence":0.939225,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.2483612895011902},{"word":"got","start":65.995,"end":66.315,"confidence":0.96632886,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.2883566915988922},{"word":"i","start":66.315,"end":66.475,"confidence":0.98287797,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3346860110759735},{"word":"haven't","start":66.475,"end":66.795,"confidence":0.9994488,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.29630446434020996},{"word":"got","start":66.795,"end":67.035,"confidence":0.98439735,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.34517818689346313},{"word":"the","start":67.035,"end":67.195,"confidence":0.98948085,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3032694160938263},{"word":"money","start":67.195,"end":67.695,"confidence":0.94823027,"punctuated_word":"money.","sentiment":"neutral","sentiment_score":-0.2334098070859909},{"word":"he","start":68.155,"end":68.395004,"confidence":0.92279655,"punctuated_word":"He","sentiment":"neutral","sentiment_score":-0.1770114004611969},{"word":"just","start":68.395004,"end":68.635,"confidence":0.9530983,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1909337341785431},{"word":"said","start":68.635,"end":68.875,"confidence":0.9594066,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.13233718276023865},{"word":"he's","start":68.875,"end":69.035,"confidence":0.96133924,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.12892553210258484},{"word":"gonna","start":69.035,"end":69.275,"confidence":0.98589766,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.08694826811552048},{"word":"send","start":69.275,"end":69.595,"confidence":0.99590117,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.07385004311800003},{"word":"me","start":69.595,"end":69.675,"confidence":0.960232,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.13983452320098877},{"word":"one","start":69.675,"end":69.915,"confidence":0.6561925,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.12258047610521317},{"word":"i","start":69.915,"end":70.075005,"confidence":0.9474128,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.19023866951465607},{"word":"thought","start":70.075005,"end":70.315,"confidence":0.9809764,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":-0.14584843814373016},{"word":"i","start":70.315,"end":70.395004,"confidence":0.97994095,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.20436790585517883},{"word":"had","start":70.395004,"end":70.635,"confidence":0.74283576,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.17849412560462952},{"word":"some","start":70.635,"end":70.955,"confidence":0.99337053,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.1850633919239044},{"word":"time","start":70.955,"end":71.195,"confidence":0.9989242,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.21621444821357727},{"word":"to","start":71.195,"end":71.355,"confidence":0.9994374,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2215767502784729},{"word":"pay","start":71.355,"end":71.595,"confidence":0.9912208,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.18449455499649048},{"word":"it","start":71.595,"end":72.095,"confidence":0.9837474,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.17951571941375732},{"word":"well","start":78.799995,"end":79.2,"confidence":0.8861728,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.0010667890310287476},{"word":"it's","start":79.2,"end":79.439995,"confidence":0.9961932,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.00712908711284399},{"word":"a","start":79.439995,"end":79.52,"confidence":0.996252,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.006246996112167835},{"word":"$100","start":79.52,"end":80.42,"confidence":0.9987143,"punctuated_word":"$100.","sentiment":"neutral","sentiment_score":0.013865658082067966},{"word":"yeah","start":93.905,"end":94.405,"confidence":0.808205,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01981925219297409},{"word":"he","start":95.665,"end":95.905,"confidence":0.81157374,"punctuated_word":"He","sentiment":"neutral","sentiment_score":-0.0634562149643898},{"word":"just","start":95.905,"end":96.145,"confidence":0.8992925,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06661209464073181},{"word":"told","start":96.145,"end":96.384995,"confidence":0.9277696,"punctuated_word":"told","sentiment":"neutral","sentiment_score":-0.0756954476237297},{"word":"me","start":96.384995,"end":96.545,"confidence":0.99901605,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.06415576487779617},{"word":"a","start":96.545,"end":96.625,"confidence":0.8892447,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05409563332796097},{"word":"100","start":96.625,"end":97.125,"confidence":0.9846262,"punctuated_word":"100.","sentiment":"neutral","sentiment_score":-0.055122505873441696},{"word":"no","start":99.424995,"end":99.924995,"confidence":0.5303395,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.16438892483711243},{"word":"that's","start":101.345,"end":101.744995,"confidence":0.7595277,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.16577333211898804},{"word":"an","start":101.744995,"end":101.905,"confidence":0.8445448,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.16756188869476318},{"word":"email","start":101.905,"end":102.384995,"confidence":0.88360524,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":-0.17771513760089874},{"word":"but","start":102.384995,"end":102.884995,"confidence":0.9960568,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.128663569688797},{"word":"t","start":104.24,"end":104.4,"confidence":0.3029008,"punctuated_word":"t","sentiment":"neutral","sentiment_score":-0.12116138637065887},{"word":"p","start":104.4,"end":104.9,"confidence":0.4455404,"punctuated_word":"p","sentiment":"neutral","sentiment_score":-0.09924060851335526},{"word":"link","start":104.96,"end":105.119995,"confidence":0.4136286,"punctuated_word":"link","sentiment":"neutral","sentiment_score":-0.08577128499746323},{"word":"id","start":105.119995,"end":105.619995,"confidence":0.8456484,"punctuated_word":"ID.","sentiment":"neutral","sentiment_score":-0.13053202629089355},{"word":"missing","start":107.759995,"end":108.259995,"confidence":0.6675678,"punctuated_word":"Missing","sentiment":"neutral","sentiment_score":-0.1477850377559662},{"word":"plan","start":108.4,"end":108.799995,"confidence":0.37670696,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":-0.11573267728090286},{"word":"settings","start":108.799995,"end":109.299995,"confidence":0.66598874,"punctuated_word":"settings.","sentiment":"neutral","sentiment_score":-0.11509433388710022},{"word":"hang","start":110.24,"end":110.4,"confidence":0.97233766,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.08582852780818939},{"word":"on","start":110.4,"end":110.9,"confidence":0.9993538,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.05851239338517189},{"word":"my","start":114.88,"end":115.119995,"confidence":0.8426956,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.110898457467556},{"word":"phone's","start":115.119995,"end":115.52,"confidence":0.795241,"punctuated_word":"phone's","sentiment":"neutral","sentiment_score":-0.14122562110424042},{"word":"very","start":115.52,"end":115.92,"confidence":0.86882573,"punctuated_word":"very","sentiment":"neutral","sentiment_score":-0.31721097230911255},{"word":"flat","start":115.92,"end":116.42,"confidence":0.90789473,"punctuated_word":"flat.","sentiment":"neutral","sentiment_score":-0.17207708954811096},{"word":"oh","start":117.28,"end":117.439995,"confidence":0.9019087,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.18285363912582395},{"word":"no","start":117.439995,"end":117.68,"confidence":0.9254854,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.24113506078720093},{"word":"i'm","start":117.68,"end":117.84,"confidence":0.9941412,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.24306198954582217},{"word":"sending","start":117.84,"end":118.24,"confidence":0.9993475,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":-0.21389831602573395},{"word":"an","start":118.24,"end":118.56,"confidence":0.6114311,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.21691662073135376},{"word":"email","start":118.56,"end":119.06,"confidence":0.9988816,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":-0.2339918613433838},{"word":"why","start":120.59499,"end":120.674995,"confidence":0.7575426,"punctuated_word":"Why","sentiment":"negative","sentiment_score":-0.38544711470603943},{"word":"am","start":120.674995,"end":120.835,"confidence":0.9944048,"punctuated_word":"am","sentiment":"negative","sentiment_score":-0.3838924169540405},{"word":"i","start":120.835,"end":121.075,"confidence":0.9995165,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.38187605142593384},{"word":"sending","start":121.075,"end":121.475,"confidence":0.98644024,"punctuated_word":"sending","sentiment":"negative","sentiment_score":-0.3665787875652313},{"word":"a","start":121.475,"end":121.634995,"confidence":0.50123817,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4299313724040985},{"word":"fucking","start":121.634995,"end":122.134995,"confidence":0.9932469,"punctuated_word":"fucking","sentiment":"negative","sentiment_score":-0.5495330095291138},{"word":"email","start":122.195,"end":122.695,"confidence":0.99866426,"punctuated_word":"email?","sentiment":"negative","sentiment_score":-0.5028931498527527},{"word":"i","start":123.875,"end":124.034996,"confidence":0.98175436,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.31112152338027954},{"word":"just","start":124.034996,"end":124.274994,"confidence":0.9981608,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.26035410165786743},{"word":"wanna","start":124.274994,"end":124.755,"confidence":0.98055,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.2670779824256897},{"word":"open","start":124.755,"end":124.994995,"confidence":0.9872454,"punctuated_word":"open","sentiment":"neutral","sentiment_score":-0.1970846056938171},{"word":"it","start":124.994995,"end":125.494995,"confidence":0.99592704,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.2093679755926132},{"word":"welcome","start":129.795,"end":130.275,"confidence":0.903965,"punctuated_word":"Welcome","sentiment":"neutral","sentiment_score":-0.0025307461619377136},{"word":"to","start":130.275,"end":130.515,"confidence":0.9978873,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05657918378710747},{"word":"airtel","start":130.515,"end":131.015,"confidence":0.9592784,"punctuated_word":"Airtel.","sentiment":"neutral","sentiment_score":0.02774049900472164},{"word":"hang","start":134.62999,"end":134.95,"confidence":0.7596699,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.00014192983508110046},{"word":"on","start":134.95,"end":135.45,"confidence":0.9933312,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.026585597544908524},{"word":"what","start":135.75,"end":135.98999,"confidence":0.9296638,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.010771486908197405},{"word":"have","start":135.98999,"end":136.23,"confidence":0.9510152,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.03567920997738838},{"word":"i","start":136.23,"end":136.47,"confidence":0.99821717,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.020359545946121216},{"word":"done","start":136.47,"end":136.97,"confidence":0.9942666,"punctuated_word":"done?","sentiment":"neutral","sentiment_score":-0.029910380020737648},{"word":"okay","start":143.98999,"end":144.48999,"confidence":0.81541586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.021776460111141205},{"word":"since","start":145.875,"end":146.11499,"confidence":0.08988238,"punctuated_word":"Since","sentiment":"neutral","sentiment_score":-0.08120036870241165},{"word":"we","start":146.11499,"end":146.275,"confidence":0.9751315,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.07562024891376495},{"word":"attempted","start":146.275,"end":146.775,"confidence":0.95769,"punctuated_word":"attempted","sentiment":"neutral","sentiment_score":-0.08200670778751373},{"word":"to","start":146.83499,"end":146.995,"confidence":0.9973043,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05763810873031616},{"word":"call","start":146.995,"end":147.235,"confidence":0.997758,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.056548066437244415},{"word":"you","start":147.235,"end":147.735,"confidence":0.8602203,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.07143909484148026},{"word":"connect","start":147.795,"end":148.19499,"confidence":0.9453502,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.0466122180223465},{"word":"the","start":148.19499,"end":148.355,"confidence":0.85259086,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03746816888451576},{"word":"router","start":148.355,"end":148.855,"confidence":0.77752656,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.04443293809890747},{"word":"it","start":149.47499,"end":149.635,"confidence":0.26033238,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.08333071321249008},{"word":"needs","start":149.635,"end":149.875,"confidence":0.4361476,"punctuated_word":"needs","sentiment":"neutral","sentiment_score":-0.08214323967695236},{"word":"to","start":149.875,"end":150.11499,"confidence":0.91571474,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.060616541653871536},{"word":"be","start":150.11499,"end":150.435,"confidence":0.3842759,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.04395630955696106},{"word":"seen","start":150.435,"end":150.595,"confidence":0.09924573,"punctuated_word":"seen","sentiment":"neutral","sentiment_score":-0.04905093461275101},{"word":"by","start":150.595,"end":150.67499,"confidence":0.31026345,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.0581352636218071},{"word":"us","start":150.67499,"end":151.17499,"confidence":0.9670336,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":-0.05780039355158806},{"word":"no","start":152.11499,"end":152.355,"confidence":0.97920144,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2178155779838562},{"word":"there","start":152.355,"end":152.515,"confidence":0.986902,"punctuated_word":"There","sentiment":"neutral","sentiment_score":-0.21802452206611633},{"word":"isn't","start":152.515,"end":152.915,"confidence":0.9970553,"punctuated_word":"isn't","sentiment":"neutral","sentiment_score":-0.19532306492328644},{"word":"one","start":152.915,"end":153.235,"confidence":0.99076486,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.23073939979076383},{"word":"yet","start":153.235,"end":153.735,"confidence":0.9725952,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.2056613862514496},{"word":"i've","start":174.97499,"end":175.075,"confidence":0.20301789,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.005264339502900839},{"word":"got","start":175.075,"end":175.17499,"confidence":0.3859501,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.005271986126899719},{"word":"there's","start":175.275,"end":175.375,"confidence":0.70152336,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.00012015303218504414},{"word":"a","start":175.375,"end":175.53499,"confidence":0.6224561,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0001319386065006256},{"word":"chat","start":175.53499,"end":175.935,"confidence":0.7179001,"punctuated_word":"chat","sentiment":"neutral","sentiment_score":-0.00677243247628212},{"word":"on","start":175.935,"end":176.33499,"confidence":0.71617687,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.014872156083583832},{"word":"e","start":176.33499,"end":176.83499,"confidence":0.6275488,"punctuated_word":"e.","sentiment":"neutral","sentiment_score":-0.012249368242919443},{"word":"i've","start":179.935,"end":180.095,"confidence":0.5855054,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.08656462281942368},{"word":"already","start":180.095,"end":180.495,"confidence":0.44916418,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.0639294683933258},{"word":"just","start":180.495,"end":180.735,"confidence":0.8340678,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06648628413677216},{"word":"turned","start":180.735,"end":181.055,"confidence":0.93797994,"punctuated_word":"turned","sentiment":"neutral","sentiment_score":-0.05297345668077469},{"word":"the","start":181.055,"end":181.215,"confidence":0.9705273,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0586436465382576},{"word":"internet","start":181.215,"end":181.715,"confidence":0.97376513,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.07906503230333328},{"word":"on","start":181.775,"end":182.095,"confidence":0.9873799,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.02945752441883087},{"word":"on","start":182.095,"end":182.33499,"confidence":0.92553025,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03703834116458893},{"word":"on","start":182.33499,"end":182.495,"confidence":0.6757683,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03597651422023773},{"word":"my","start":182.495,"end":182.735,"confidence":0.50858414,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.05279749631881714},{"word":"phone","start":182.735,"end":183.235,"confidence":0.95737684,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":-0.0517040453851223},{"word":"i","start":183.55,"end":183.79,"confidence":0.9908833,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.21143701672554016},{"word":"turned","start":183.79,"end":184.11,"confidence":0.6916871,"punctuated_word":"turned","sentiment":"neutral","sentiment_score":-0.15353430807590485},{"word":"the","start":184.11,"end":184.35,"confidence":0.44713187,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17697206139564514},{"word":"data","start":184.35,"end":184.67,"confidence":0.92639685,"punctuated_word":"data","sentiment":"neutral","sentiment_score":-0.13766497373580933},{"word":"off","start":184.67,"end":184.99,"confidence":0.99209267,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.1798843890428543},{"word":"when","start":184.99,"end":185.23,"confidence":0.9785864,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.18517272174358368},{"word":"i'm","start":185.23,"end":185.39,"confidence":0.99976695,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.16525624692440033},{"word":"not","start":185.39,"end":185.55,"confidence":0.99771,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.08232539147138596},{"word":"using","start":185.55,"end":185.95,"confidence":0.99905604,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.0742010772228241},{"word":"the","start":185.95,"end":186.03,"confidence":0.8559021,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1311483234167099},{"word":"phone","start":186.03,"end":186.35,"confidence":0.861007,"punctuated_word":"phone,","sentiment":"neutral","sentiment_score":-0.0906192660331726},{"word":"and","start":186.35,"end":186.59,"confidence":0.99475324,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0908649116754532},{"word":"i","start":186.59,"end":186.67,"confidence":0.9982285,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.115830659866333},{"word":"turned","start":186.67,"end":186.99,"confidence":0.6350174,"punctuated_word":"turned","sentiment":"neutral","sentiment_score":-0.05436429381370544},{"word":"it","start":186.99,"end":187.15,"confidence":0.99019486,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1260414570569992},{"word":"on","start":187.15,"end":187.39,"confidence":0.99896264,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.06415741890668869},{"word":"when","start":187.39,"end":187.55,"confidence":0.9932621,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.06006712093949318},{"word":"i'm","start":187.55,"end":187.70999,"confidence":0.99968797,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0778980404138565},{"word":"using","start":187.70999,"end":187.95,"confidence":0.9995906,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.044940464198589325},{"word":"it","start":187.95,"end":188.45,"confidence":0.99750054,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.08052923530340195},{"word":"and","start":188.67,"end":188.83,"confidence":0.9450245,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.12955687940120697},{"word":"when","start":188.83,"end":189.06999,"confidence":0.95865226,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.18172040581703183},{"word":"i","start":189.06999,"end":189.23,"confidence":0.9989831,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17029041051864624},{"word":"turn","start":189.23,"end":189.55,"confidence":0.75135416,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":-0.1398307979106903},{"word":"it","start":189.55,"end":189.70999,"confidence":0.9965299,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.18919822573661804},{"word":"back","start":189.70999,"end":189.87,"confidence":0.99983406,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.1711038053035736},{"word":"on","start":189.87,"end":190.37,"confidence":0.99653304,"punctuated_word":"on,","sentiment":"neutral","sentiment_score":-0.15361468493938446},{"word":"i","start":191.87,"end":192.03,"confidence":0.9995435,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2644355595111847},{"word":"get","start":192.03,"end":192.35,"confidence":0.997834,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.2621067762374878},{"word":"too","start":192.35,"end":192.59,"confidence":0.99433774,"punctuated_word":"too","sentiment":"neutral","sentiment_score":-0.23153257369995117},{"word":"many","start":192.59,"end":193.09,"confidence":0.99985015,"punctuated_word":"many","sentiment":"neutral","sentiment_score":-0.1802738606929779},{"word":"emails","start":195.47,"end":195.95,"confidence":0.9738575,"punctuated_word":"emails","sentiment":"neutral","sentiment_score":-0.23538808524608612},{"word":"and","start":195.95,"end":196.19,"confidence":0.90571177,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.21630840003490448},{"word":"messages","start":196.19,"end":196.69,"confidence":0.99807847,"punctuated_word":"messages","sentiment":"neutral","sentiment_score":-0.20427653193473816},{"word":"and","start":196.75,"end":196.91,"confidence":0.984669,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2410019040107727},{"word":"notifications","start":196.91,"end":197.41,"confidence":0.99322754,"punctuated_word":"notifications","sentiment":"neutral","sentiment_score":-0.21979914605617523},{"word":"as","start":197.79,"end":197.95,"confidence":0.66795623,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.22338388860225675},{"word":"i","start":197.95,"end":198.03,"confidence":0.98273945,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14014768600463867},{"word":"drop","start":198.03,"end":198.375,"confidence":0.8152014,"punctuated_word":"drop","sentiment":"neutral","sentiment_score":-0.1130765825510025},{"word":"the","start":200.375,"end":200.875,"confidence":0.98912734,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0981282889842987},{"word":"phone","start":201.95215,"end":202.45215,"confidence":0.9721976,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.16750183701515198},{"word":"up","start":203.52928,"end":204.02928,"confidence":0.9614261,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.09925585240125656},{"word":"and","start":205.10643,"end":205.60643,"confidence":0.7971891,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1153973937034607},{"word":"it","start":206.68356,"end":207.18356,"confidence":0.9918594,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.18543633818626404},{"word":"goes","start":208.26071,"end":208.76071,"confidence":0.9737752,"punctuated_word":"goes","sentiment":"negative","sentiment_score":-0.5029815435409546},{"word":"slow","start":209.83784,"end":210.33784,"confidence":0.830437,"punctuated_word":"slow.","sentiment":"negative","sentiment_score":-0.37054285407066345},{"word":"here","start":211.415,"end":211.655,"confidence":0.46295246,"punctuated_word":"Here","sentiment":"neutral","sentiment_score":-0.1807447075843811},{"word":"we","start":211.655,"end":211.895,"confidence":0.9125264,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.12540479004383087},{"word":"go","start":211.895,"end":212.395,"confidence":0.9325541,"punctuated_word":"go.","sentiment":"neutral","sentiment_score":-0.18545415997505188},{"word":"noosa","start":213.68,"end":214.18,"confidence":0.342356,"punctuated_word":"Noosa","sentiment":"negative","sentiment_score":-0.6251711249351501},{"word":"at","start":214.4,"end":214.9,"confidence":0.5146368,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.6515149474143982},{"word":"it's","start":215.68,"end":215.92,"confidence":0.70198226,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.7024683952331543},{"word":"still","start":215.92,"end":216.15999,"confidence":0.9494028,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.6842936277389526},{"word":"taking","start":216.15999,"end":216.48,"confidence":0.84911704,"punctuated_word":"taking","sentiment":"negative","sentiment_score":-0.5804666876792908},{"word":"a","start":216.48,"end":216.56,"confidence":0.6690121,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.6736628413200378},{"word":"long","start":216.56,"end":216.79999,"confidence":0.99468696,"punctuated_word":"long","sentiment":"negative","sentiment_score":-0.6085137724876404},{"word":"time","start":216.79999,"end":217.2,"confidence":0.99048096,"punctuated_word":"time","sentiment":"negative","sentiment_score":-0.6303228139877319},{"word":"to","start":217.2,"end":217.36,"confidence":0.96755993,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6572409868240356},{"word":"open","start":217.36,"end":217.86,"confidence":0.9885429,"punctuated_word":"open.","sentiment":"negative","sentiment_score":-0.5409808158874512},{"word":"the","start":220.23999,"end":220.48,"confidence":0.9093851,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.4525810778141022},{"word":"wi","start":220.48,"end":220.64,"confidence":0.9260963,"punctuated_word":"Wi","sentiment":"negative","sentiment_score":-0.408345490694046},{"word":"fi","start":220.64,"end":221.04,"confidence":0.99875927,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.28975626826286316},{"word":"here","start":221.04,"end":221.28,"confidence":0.97689056,"punctuated_word":"here","sentiment":"negative","sentiment_score":-0.3784499168395996},{"word":"is","start":221.28,"end":221.78,"confidence":0.9989033,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6106849312782288},{"word":"not","start":223.76,"end":224.08,"confidence":0.91020274,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6251169443130493},{"word":"very","start":224.08,"end":224.4,"confidence":0.99585354,"punctuated_word":"very","sentiment":"negative","sentiment_score":-0.5692497491836548},{"word":"good","start":224.4,"end":224.64,"confidence":0.99954945,"punctuated_word":"good","sentiment":"negative","sentiment_score":-0.458374559879303},{"word":"because","start":224.64,"end":224.95999,"confidence":0.8558833,"punctuated_word":"because","sentiment":"negative","sentiment_score":-0.4702046513557434},{"word":"we","start":224.95999,"end":225.04,"confidence":0.9949492,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.4807902872562408},{"word":"got","start":225.04,"end":225.28,"confidence":0.94575006,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.5445743203163147},{"word":"a","start":225.28,"end":225.44,"confidence":0.991626,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4926035404205322},{"word":"mountain","start":225.44,"end":225.94,"confidence":0.911436,"punctuated_word":"mountain.","sentiment":"negative","sentiment_score":-0.4513242840766907},{"word":"very","start":228.115,"end":228.515,"confidence":0.97389054,"punctuated_word":"Very","sentiment":"negative","sentiment_score":-0.4662824869155884},{"word":"slow","start":228.515,"end":229.015,"confidence":0.7682476,"punctuated_word":"slow.","sentiment":"negative","sentiment_score":-0.3485284447669983},{"word":"the","start":229.235,"end":229.395,"confidence":0.8403714,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.20491017401218417},{"word":"wi","start":229.395,"end":229.635,"confidence":0.24803784,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.22494640946388245},{"word":"fi","start":229.635,"end":230.135,"confidence":0.9965804,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.17839953303337097},{"word":"here","start":230.675,"end":230.755,"confidence":0.49748707,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.2154724597930908},{"word":"sometimes","start":230.755,"end":231.255,"confidence":0.35885268,"punctuated_word":"Sometimes.","sentiment":"neutral","sentiment_score":-0.2103756070137024},{"word":"especially","start":232.595,"end":233.075,"confidence":0.94081706,"punctuated_word":"Especially","sentiment":"neutral","sentiment_score":-0.23094946146011353},{"word":"this","start":233.075,"end":233.395,"confidence":0.82454044,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.24821773171424863},{"word":"time","start":233.395,"end":233.635,"confidence":0.97320336,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.2154432237148285},{"word":"of","start":233.635,"end":233.795,"confidence":0.8498166,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.2431415617465973},{"word":"morning","start":233.795,"end":234.19499,"confidence":0.7755084,"punctuated_word":"morning,","sentiment":"neutral","sentiment_score":-0.21801131963729856},{"word":"10:00","start":234.19499,"end":234.83499,"confidence":0.9634799,"punctuated_word":"10:00,","sentiment":"neutral","sentiment_score":-0.2054590135812759},{"word":"everyone's","start":234.83499,"end":235.235,"confidence":0.96590626,"punctuated_word":"everyone's","sentiment":"neutral","sentiment_score":-0.18923267722129825},{"word":"using","start":235.235,"end":235.715,"confidence":0.9959596,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.1455300748348236},{"word":"it","start":235.715,"end":235.955,"confidence":0.9940548,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.21110782027244568},{"word":"see","start":235.955,"end":236.115,"confidence":0.82554036,"punctuated_word":"See,","sentiment":"neutral","sentiment_score":-0.2820737659931183},{"word":"it's","start":236.115,"end":236.355,"confidence":0.99894273,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.35059070587158203},{"word":"not","start":236.355,"end":236.675,"confidence":0.99932635,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3962987959384918},{"word":"opening","start":236.675,"end":237.175,"confidence":0.8845736,"punctuated_word":"opening.","sentiment":"negative","sentiment_score":-0.4211515486240387},{"word":"taking","start":237.795,"end":238.275,"confidence":0.81904715,"punctuated_word":"Taking","sentiment":"negative","sentiment_score":-0.4611164331436157},{"word":"so","start":238.275,"end":238.515,"confidence":0.8715725,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.46064940094947815},{"word":"long","start":238.515,"end":238.83499,"confidence":0.99830014,"punctuated_word":"long","sentiment":"negative","sentiment_score":-0.486564040184021},{"word":"to","start":238.83499,"end":238.995,"confidence":0.98967534,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4765379726886749},{"word":"open","start":238.995,"end":239.495,"confidence":0.9990555,"punctuated_word":"open.","sentiment":"negative","sentiment_score":-0.4260374903678894},{"word":"yeah","start":244.0,"end":244.32,"confidence":0.98937994,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.07536236196756363},{"word":"that","start":244.32,"end":244.56,"confidence":0.98251903,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.05647861212491989},{"word":"that's","start":244.64,"end":244.96,"confidence":0.999556,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.06896603107452393},{"word":"why","start":244.96,"end":245.46,"confidence":0.7420285,"punctuated_word":"why.","sentiment":"neutral","sentiment_score":-0.05878415331244469},{"word":"hang","start":246.24,"end":246.72,"confidence":0.32751086,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.05766463279724121},{"word":"on","start":246.72,"end":247.22,"confidence":0.9981283,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.04413928464055061},{"word":"that's","start":247.6,"end":248.0,"confidence":0.8920866,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.04707948863506317},{"word":"why","start":248.0,"end":248.5,"confidence":0.999257,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.03593001142144203},{"word":"i'm","start":249.12,"end":249.36,"confidence":0.9966438,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.03362766653299332},{"word":"getting","start":249.36,"end":249.86,"confidence":0.9991658,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":-0.027477364987134933},{"word":"the","start":250.64,"end":250.8,"confidence":0.65287346,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.035301025956869125},{"word":"fiber","start":250.8,"end":251.28,"confidence":0.80836844,"punctuated_word":"fiber","sentiment":"neutral","sentiment_score":-0.03273066505789757},{"word":"to","start":251.28,"end":251.44,"confidence":0.98339754,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01866680383682251},{"word":"fiber","start":251.44,"end":251.92,"confidence":0.9957075,"punctuated_word":"fiber","sentiment":"neutral","sentiment_score":-0.03394049406051636},{"word":"internet","start":251.92,"end":252.42,"confidence":0.906306,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.03975272551178932},{"word":"because","start":252.8,"end":253.3,"confidence":0.6585157,"punctuated_word":"because,","sentiment":"neutral","sentiment_score":-0.06510580331087112},{"word":"you","start":254.16,"end":254.32,"confidence":0.9936278,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08956552296876907},{"word":"know","start":254.32,"end":254.82,"confidence":0.9071938,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.10491225123405457},{"word":"yeah","start":256.61502,"end":256.935,"confidence":0.6124764,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.09569675475358964},{"word":"it's","start":256.935,"end":257.095,"confidence":0.9628126,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.09541243314743042},{"word":"still","start":257.095,"end":257.595,"confidence":0.923536,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.10160540044307707},{"word":"i've","start":257.975,"end":258.215,"confidence":0.7393449,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.10796025395393372},{"word":"got","start":258.215,"end":258.45502,"confidence":0.99287754,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.10600461810827257},{"word":"it","start":258.45502,"end":258.695,"confidence":0.9207748,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.10125915706157684},{"word":"but","start":258.695,"end":258.935,"confidence":0.9995734,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.10341595113277437},{"word":"it's","start":258.935,"end":259.17502,"confidence":0.99931574,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.1802900433540344},{"word":"not","start":259.17502,"end":259.415,"confidence":0.9992749,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.202218696475029},{"word":"opening","start":259.415,"end":259.815,"confidence":0.8679348,"punctuated_word":"opening.","sentiment":"neutral","sentiment_score":-0.185361847281456},{"word":"it's","start":259.815,"end":260.315,"confidence":0.99715686,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.17364346981048584},{"word":"opening","start":260.695,"end":261.195,"confidence":0.85643137,"punctuated_word":"opening,","sentiment":"neutral","sentiment_score":-0.15139997005462646},{"word":"opening","start":261.335,"end":261.73502,"confidence":0.96781456,"punctuated_word":"opening,","sentiment":"neutral","sentiment_score":-0.13240379095077515},{"word":"opening","start":261.73502,"end":262.23502,"confidence":0.9846403,"punctuated_word":"opening.","sentiment":"neutral","sentiment_score":-0.14629602432250977},{"word":"it's","start":262.855,"end":263.355,"confidence":0.9954663,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.18005327880382538},{"word":"it's","start":265.73502,"end":266.135,"confidence":0.9926578,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.2516341805458069},{"word":"just","start":266.135,"end":266.535,"confidence":0.9913756,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.26401466131210327},{"word":"slow","start":266.535,"end":267.035,"confidence":0.97378373,"punctuated_word":"slow.","sentiment":"neutral","sentiment_score":-0.2691124677658081},{"word":"so","start":269.31,"end":269.63,"confidence":0.9460846,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.18521681427955627},{"word":"i've","start":269.63,"end":269.87,"confidence":0.995422,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.16870996356010437},{"word":"got","start":269.87,"end":270.03,"confidence":0.9998466,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.17853181064128876},{"word":"it","start":270.03,"end":270.19,"confidence":0.96411717,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.14475341141223907},{"word":"but","start":270.19,"end":270.43,"confidence":0.99967575,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.12875735759735107},{"word":"i","start":270.43,"end":270.59,"confidence":0.9844135,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.23268327116966248},{"word":"can't","start":270.59,"end":270.91,"confidence":0.9979375,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.2118230313062668},{"word":"read","start":270.91,"end":271.31,"confidence":0.9553395,"punctuated_word":"read","sentiment":"neutral","sentiment_score":-0.24737903475761416},{"word":"it","start":271.31,"end":271.39,"confidence":0.8718409,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2301899492740631},{"word":"because","start":271.39,"end":271.71,"confidence":0.9728925,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.24814443290233612},{"word":"it","start":271.71,"end":271.87,"confidence":0.9976351,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.26439961791038513},{"word":"won't","start":271.87,"end":272.27002,"confidence":0.98598367,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.2458187639713287},{"word":"open","start":272.27002,"end":272.77002,"confidence":0.99684054,"punctuated_word":"open.","sentiment":"neutral","sentiment_score":-0.23523759841918945},{"word":"it","start":274.11002,"end":274.27002,"confidence":0.86744153,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.14172376692295074},{"word":"will","start":274.27002,"end":274.59,"confidence":0.95197415,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.11355510354042052},{"word":"open","start":274.59,"end":274.99002,"confidence":0.9588199,"punctuated_word":"open,","sentiment":"neutral","sentiment_score":-0.12621131539344788},{"word":"but","start":274.99002,"end":275.23,"confidence":0.98989886,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.12989400327205658},{"word":"i","start":275.23,"end":275.31,"confidence":0.99682957,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2251858562231064},{"word":"don't","start":275.31,"end":275.55002,"confidence":0.99487066,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1808680295944214},{"word":"know","start":275.55002,"end":275.63,"confidence":0.9719348,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.23311486840248108},{"word":"how","start":275.63,"end":275.87,"confidence":0.9981421,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.24195867776870728},{"word":"long","start":275.87,"end":276.03,"confidence":0.9981312,"punctuated_word":"long","sentiment":"neutral","sentiment_score":-0.26461371779441833},{"word":"it's","start":276.03,"end":276.27002,"confidence":0.9978916,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.2854495644569397},{"word":"gonna","start":276.27002,"end":276.51,"confidence":0.99659973,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.28787219524383545},{"word":"take","start":276.51,"end":276.83002,"confidence":0.9767622,"punctuated_word":"take.","sentiment":"neutral","sentiment_score":-0.25612199306488037},{"word":"love","start":276.83002,"end":276.99,"confidence":0.61201555,"punctuated_word":"Love","sentiment":"neutral","sentiment_score":0.12426383793354034},{"word":"it","start":276.99,"end":277.15,"confidence":0.6668728,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.17053568363189697},{"word":"to","start":277.15,"end":277.31,"confidence":0.40892154,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09453266859054564},{"word":"be","start":277.31,"end":277.47,"confidence":0.88624805,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.07098495960235596},{"word":"sitting","start":277.47,"end":277.79,"confidence":0.68513304,"punctuated_word":"sitting","sentiment":"neutral","sentiment_score":0.14168861508369446},{"word":"here","start":277.79,"end":278.03,"confidence":0.40836692,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.14778810739517212},{"word":"ten","start":278.03,"end":278.27002,"confidence":0.49988827,"punctuated_word":"ten","sentiment":"neutral","sentiment_score":0.0814952701330185},{"word":"minutes","start":278.27002,"end":278.77002,"confidence":0.9344986,"punctuated_word":"minutes.","sentiment":"neutral","sentiment_score":-0.02098139375448227},{"word":"so","start":279.87,"end":280.37,"confidence":0.73092705,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06616038829088211},{"word":"i","start":282.625,"end":282.865,"confidence":0.9943475,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04228794947266579},{"word":"can't","start":282.865,"end":283.185,"confidence":0.98797226,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.06158154830336571},{"word":"pass","start":283.185,"end":283.665,"confidence":0.3305638,"punctuated_word":"pass","sentiment":"neutral","sentiment_score":-0.04332613945007324},{"word":"i","start":284.065,"end":284.385,"confidence":0.96315235,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09651361405849455},{"word":"haven't","start":284.385,"end":284.625,"confidence":0.9925171,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.06330963224172592},{"word":"got","start":284.625,"end":284.945,"confidence":0.97739714,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.10637134313583374},{"word":"that","start":284.945,"end":285.185,"confidence":0.6941648,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.103646881878376},{"word":"until","start":285.185,"end":285.685,"confidence":0.40442306,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.14813055098056793},{"word":"next","start":285.82498,"end":286.145,"confidence":0.99791616,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.09241099655628204},{"word":"thursday","start":286.145,"end":286.645,"confidence":0.9952835,"punctuated_word":"Thursday.","sentiment":"neutral","sentiment_score":-0.07137525081634521},{"word":"he","start":288.465,"end":288.625,"confidence":0.80476516,"punctuated_word":"He","sentiment":"neutral","sentiment_score":-0.023345444351434708},{"word":"should","start":288.625,"end":288.945,"confidence":0.6882116,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.04799586161971092},{"word":"he","start":288.945,"end":289.26498,"confidence":0.59830236,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.052196890115737915},{"word":"should've","start":289.26498,"end":289.585,"confidence":0.82089865,"punctuated_word":"should've","sentiment":"neutral","sentiment_score":-0.06246684119105339},{"word":"said","start":289.585,"end":290.085,"confidence":0.98263747,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.06276558339595795},{"word":"he","start":290.625,"end":290.785,"confidence":0.7156772,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.08035120368003845},{"word":"should've","start":290.785,"end":291.185,"confidence":0.85454226,"punctuated_word":"should've","sentiment":"neutral","sentiment_score":-0.06941258907318115},{"word":"he","start":291.185,"end":291.425,"confidence":0.75508374,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.08529973030090332},{"word":"should've","start":291.425,"end":291.82498,"confidence":0.9774157,"punctuated_word":"should've","sentiment":"neutral","sentiment_score":-0.08084667474031448},{"word":"said","start":291.82498,"end":292.32498,"confidence":0.993334,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.0701560452580452},{"word":"when","start":292.54498,"end":292.785,"confidence":0.91882294,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.08876305818557739},{"word":"i","start":292.785,"end":292.945,"confidence":0.9993463,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1431322693824768},{"word":"have","start":292.945,"end":293.10498,"confidence":0.5895154,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0974380224943161},{"word":"to","start":293.10498,"end":293.26498,"confidence":0.99894136,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09412431716918944},{"word":"pay","start":293.26498,"end":293.505,"confidence":0.8282412,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.10900390148162842},{"word":"it","start":293.505,"end":293.82498,"confidence":0.743575,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.09377012401819228},{"word":"but","start":293.82498,"end":293.985,"confidence":0.74490637,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.09275076538324356},{"word":"he","start":293.985,"end":294.225,"confidence":0.9567066,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.16343465447425842},{"word":"didn't","start":294.225,"end":294.725,"confidence":0.9978547,"punctuated_word":"didn't.","sentiment":"neutral","sentiment_score":-0.12198124825954436},{"word":"alright","start":295.185,"end":295.685,"confidence":0.82037544,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":-0.03410831093788147},{"word":"he","start":296.44,"end":296.6,"confidence":0.69541407,"punctuated_word":"He","sentiment":"neutral","sentiment_score":-0.08587611466646194},{"word":"said","start":296.6,"end":296.76,"confidence":0.9884679,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.10900601744651794},{"word":"i'll","start":296.76,"end":297.0,"confidence":0.83266425,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.11852165311574936},{"word":"get","start":297.0,"end":297.24002,"confidence":0.7936748,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.11364613473415376},{"word":"you","start":297.24002,"end":297.32,"confidence":0.47712198,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1477924883365631},{"word":"a","start":297.32,"end":297.4,"confidence":0.12776738,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1085316389799118},{"word":"warehouse","start":297.4,"end":297.88,"confidence":0.20274545,"punctuated_word":"warehouse","sentiment":"neutral","sentiment_score":-0.10005275905132294},{"word":"for","start":297.88,"end":298.2,"confidence":0.5186991,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.08868882805109024},{"word":"half","start":298.2,"end":298.44,"confidence":0.90143293,"punctuated_word":"half","sentiment":"neutral","sentiment_score":-0.07061842083930969},{"word":"price","start":298.44,"end":298.94,"confidence":0.7248461,"punctuated_word":"price,","sentiment":"neutral","sentiment_score":-0.15147754549980164},{"word":"and","start":300.28,"end":300.78,"confidence":0.9963231,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.19267624616622925},{"word":"and","start":301.64,"end":301.72,"confidence":0.27496547,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2068210542201996},{"word":"i","start":301.72,"end":301.96002,"confidence":0.9822473,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3469688594341278},{"word":"ain't","start":301.96002,"end":302.12,"confidence":0.802719,"punctuated_word":"ain't","sentiment":"neutral","sentiment_score":-0.3083137571811676},{"word":"got","start":302.12,"end":302.28,"confidence":0.5652607,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.2919630706310272},{"word":"a","start":302.28,"end":302.44,"confidence":0.9957027,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2579708695411682},{"word":"$100","start":302.44,"end":303.42,"confidence":0.9812565,"punctuated_word":"$100.","sentiment":"neutral","sentiment_score":-0.20952332019805908},{"word":"i","start":304.12,"end":304.28,"confidence":0.92342544,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.27796992659568787},{"word":"don't","start":304.28,"end":304.52002,"confidence":0.9671773,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.25258761644363403},{"word":"get","start":304.52002,"end":304.84,"confidence":0.99549794,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.2617420256137848},{"word":"paid","start":304.84,"end":305.24002,"confidence":0.9962436,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.2407412827014923},{"word":"till","start":305.24002,"end":305.64,"confidence":0.8249243,"punctuated_word":"till","sentiment":"neutral","sentiment_score":-0.2893473207950592},{"word":"not","start":305.64,"end":305.88,"confidence":0.4650335,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2321472465991974},{"word":"this","start":305.88,"end":306.2,"confidence":0.8527836,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.25520437955856323},{"word":"thursday","start":306.2,"end":306.7,"confidence":0.9244384,"punctuated_word":"Thursday,","sentiment":"neutral","sentiment_score":-0.24752776324748993},{"word":"next","start":306.92,"end":307.16,"confidence":0.9973737,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.2579984664916992},{"word":"thursday","start":307.16,"end":307.66,"confidence":0.9469613,"punctuated_word":"Thursday.","sentiment":"neutral","sentiment_score":-0.22239291667938232},{"word":"so","start":308.6,"end":308.76,"confidence":0.86437714,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.15743839740753174},{"word":"it's","start":308.76,"end":309.0,"confidence":0.95585537,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.20863330364227295},{"word":"gonna","start":309.0,"end":309.4,"confidence":0.939588,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.2211686372756958},{"word":"take","start":309.4,"end":309.64,"confidence":0.9932508,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.2006378173828125},{"word":"me","start":309.64,"end":309.80002,"confidence":0.8112328,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.2427586019039154},{"word":"a","start":309.80002,"end":309.88,"confidence":0.9261204,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2255910336971283},{"word":"week","start":309.88,"end":310.12,"confidence":0.99922955,"punctuated_word":"week","sentiment":"neutral","sentiment_score":-0.19960950314998627},{"word":"and","start":310.12,"end":310.28,"confidence":0.998492,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.20276503264904025},{"word":"a","start":310.28,"end":310.44,"confidence":0.9915283,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2129101455211639},{"word":"half","start":310.44,"end":310.68,"confidence":0.99915266,"punctuated_word":"half","sentiment":"neutral","sentiment_score":-0.2119074910879135},{"word":"to","start":310.68,"end":310.84,"confidence":0.9949132,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.23529161512851715},{"word":"have","start":310.84,"end":311.0,"confidence":0.9989625,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.20156095921993256},{"word":"the","start":311.0,"end":311.16,"confidence":0.9966371,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17525942623615265},{"word":"money","start":311.16,"end":311.66,"confidence":0.9989137,"punctuated_word":"money.","sentiment":"neutral","sentiment_score":-0.12805059552192688},{"word":"what","start":318.22498,"end":318.705,"confidence":0.9313817,"punctuated_word":"What?","sentiment":"neutral","sentiment_score":-0.1034138947725296},{"word":"i","start":318.705,"end":318.865,"confidence":0.88511974,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18165269494056704},{"word":"don't","start":318.865,"end":319.025,"confidence":0.8269006,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.15869802236557007},{"word":"know","start":319.025,"end":319.50497,"confidence":0.83200324,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.14782807230949402},{"word":"what","start":319.50497,"end":319.82498,"confidence":0.66154647,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.17462307214736938},{"word":"the","start":319.82498,"end":319.905,"confidence":0.94483274,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1894947439432144},{"word":"day","start":319.905,"end":320.305,"confidence":0.40808454,"punctuated_word":"day","sentiment":"neutral","sentiment_score":-0.15251411497592926},{"word":"is","start":320.305,"end":320.465,"confidence":0.281031,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.14369194209575653},{"word":"it","start":320.465,"end":320.625,"confidence":0.46278918,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.13247790932655334},{"word":"sir","start":320.625,"end":320.865,"confidence":0.55275106,"punctuated_word":"sir?","sentiment":"neutral","sentiment_score":-0.11267311871051788},{"word":"you","start":320.865,"end":321.10498,"confidence":0.5879111,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.1599850207567215},{"word":"mustn't","start":321.10498,"end":321.50497,"confidence":0.6984747,"punctuated_word":"mustn't","sentiment":"neutral","sentiment_score":-0.11539886146783827},{"word":"look","start":321.50497,"end":321.745,"confidence":0.9926993,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.05896008759737015},{"word":"like","start":321.745,"end":322.245,"confidence":0.8771267,"punctuated_word":"like.","sentiment":"neutral","sentiment_score":-0.09814392030239104},{"word":"you're","start":325.26498,"end":325.425,"confidence":0.38224104,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.056120675057172775},{"word":"gonna","start":325.425,"end":325.66498,"confidence":0.91564363,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.06166573613882065},{"word":"let","start":325.66498,"end":325.985,"confidence":0.9033598,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.05448728799819946},{"word":"me","start":325.985,"end":326.22498,"confidence":0.99582857,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.033293064683675766},{"word":"find","start":326.22498,"end":326.54498,"confidence":0.9901226,"punctuated_word":"find","sentiment":"neutral","sentiment_score":0.025989972054958344},{"word":"out","start":326.54498,"end":327.04498,"confidence":0.9349686,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":0.0019045956432819369},{"word":"yeah","start":327.88998,"end":328.28998,"confidence":0.64812875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.016507510095834732},{"word":"the","start":328.28998,"end":328.44998,"confidence":0.36979184,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.019634846597909927},{"word":"ninth","start":328.44998,"end":328.77,"confidence":0.3425522,"punctuated_word":"ninth","sentiment":"neutral","sentiment_score":0.018872391432523727},{"word":"the","start":328.93,"end":329.09,"confidence":0.42323184,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00957559421658516},{"word":"july","start":329.09,"end":329.58,"confidence":0.93680626,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.01298297569155693},{"word":"9","start":329.58,"end":330.06998,"confidence":0.93680626,"punctuated_word":"9.","sentiment":"neutral","sentiment_score":0.019997384399175644},{"word":"yeah","start":335.09,"end":335.59,"confidence":0.6673964,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03577475622296333},{"word":"the","start":336.37,"end":336.44998,"confidence":0.35325342,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.01654481515288353},{"word":"ninth","start":336.44998,"end":336.68997,"confidence":0.9668578,"punctuated_word":"ninth","sentiment":"neutral","sentiment_score":0.03956688195466995},{"word":"of","start":336.68997,"end":336.93,"confidence":0.9497789,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.032650429755449295},{"word":"july","start":336.93,"end":337.43,"confidence":0.7553107,"punctuated_word":"July,","sentiment":"neutral","sentiment_score":0.044219598174095154},{"word":"i","start":337.88998,"end":338.05,"confidence":0.98486394,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16247408092021942},{"word":"get","start":338.05,"end":338.37,"confidence":0.96885675,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.07097132503986359},{"word":"paid","start":338.37,"end":338.87,"confidence":0.99594176,"punctuated_word":"paid.","sentiment":"neutral","sentiment_score":-0.23016859591007233},{"word":"i","start":339.49,"end":339.65,"confidence":0.8980748,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6563462018966675},{"word":"can't","start":339.65,"end":339.96997,"confidence":0.9978753,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.6572562456130981},{"word":"pay","start":339.96997,"end":340.21,"confidence":0.9915748,"punctuated_word":"pay","sentiment":"negative","sentiment_score":-0.6026628017425537},{"word":"nothing","start":340.21,"end":340.61,"confidence":0.91227365,"punctuated_word":"nothing","sentiment":"negative","sentiment_score":-0.7438507080078125},{"word":"to","start":340.61,"end":340.77,"confidence":0.53864527,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.7161485552787781},{"word":"rent","start":340.77,"end":341.27,"confidence":0.77182513,"punctuated_word":"rent.","sentiment":"negative","sentiment_score":-0.6322433352470398},{"word":"unless","start":341.56998,"end":342.06998,"confidence":0.79547864,"punctuated_word":"Unless","sentiment":"negative","sentiment_score":-0.6289422512054443},{"word":"i","start":342.97498,"end":343.13498,"confidence":0.99821824,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6765921711921692},{"word":"was","start":343.13498,"end":343.215,"confidence":0.9940487,"punctuated_word":"was","sentiment":"negative","sentiment_score":-0.6485908031463623},{"word":"gonna","start":343.215,"end":343.615,"confidence":0.967082,"punctuated_word":"gonna","sentiment":"negative","sentiment_score":-0.653881311416626},{"word":"take","start":343.615,"end":343.935,"confidence":0.9796538,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.6999044418334961},{"word":"the","start":343.935,"end":344.175,"confidence":0.968779,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6614047884941101},{"word":"old","start":344.175,"end":344.675,"confidence":0.8853347,"punctuated_word":"old","sentiment":"negative","sentiment_score":-0.6707015037536621},{"word":"me","start":344.895,"end":344.97498,"confidence":0.5735377,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.6492992043495178},{"word":"back","start":344.97498,"end":345.29498,"confidence":0.3094126,"punctuated_word":"back","sentiment":"negative","sentiment_score":-0.5766748785972595},{"word":"as","start":345.29498,"end":345.53497,"confidence":0.30076832,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.5834945440292358},{"word":"i've","start":345.53497,"end":345.935,"confidence":0.70804137,"punctuated_word":"I've","sentiment":"negative","sentiment_score":-0.640450119972229},{"word":"got","start":345.935,"end":346.435,"confidence":0.99214584,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.6088533997535706},{"word":"that","start":346.495,"end":346.735,"confidence":0.6486567,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.551339864730835},{"word":"doesn't","start":346.735,"end":347.215,"confidence":0.99485755,"punctuated_word":"doesn't","sentiment":"negative","sentiment_score":-0.582156240940094},{"word":"that's","start":348.41498,"end":348.57498,"confidence":0.930164,"punctuated_word":"that's","sentiment":"negative","sentiment_score":-0.675114631652832},{"word":"the","start":348.57498,"end":348.735,"confidence":0.7740756,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6601712107658386},{"word":"wrong","start":348.735,"end":349.055,"confidence":0.9258842,"punctuated_word":"wrong","sentiment":"negative","sentiment_score":-0.6368802785873413},{"word":"one","start":349.055,"end":349.555,"confidence":0.97749114,"punctuated_word":"one","sentiment":"negative","sentiment_score":-0.6426937580108643},{"word":"and","start":349.69498,"end":350.01498,"confidence":0.7971413,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.6150471568107605},{"word":"go","start":350.01498,"end":350.175,"confidence":0.48188174,"punctuated_word":"go","sentiment":"negative","sentiment_score":-0.6580214500427246},{"word":"and","start":350.175,"end":350.495,"confidence":0.84401333,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.5523176193237305},{"word":"get","start":350.495,"end":350.735,"confidence":0.7529189,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.629308819770813},{"word":"some","start":350.735,"end":350.97498,"confidence":0.9815037,"punctuated_word":"some","sentiment":"negative","sentiment_score":-0.6288833618164062},{"word":"money","start":350.97498,"end":351.29498,"confidence":0.99977857,"punctuated_word":"money","sentiment":"negative","sentiment_score":-0.578784167766571},{"word":"for","start":351.29498,"end":351.455,"confidence":0.93135107,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.5792416930198669},{"word":"that","start":351.455,"end":351.955,"confidence":0.8601374,"punctuated_word":"that.","sentiment":"negative","sentiment_score":-0.4936090111732483},{"word":"yeah","start":360.80002,"end":361.28,"confidence":0.98806673,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.08700820803642273},{"word":"but","start":361.28,"end":361.52002,"confidence":0.9628742,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.22352948784828183},{"word":"it's","start":361.52002,"end":361.76,"confidence":0.8119909,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.3168333172798157},{"word":"the","start":361.76,"end":361.92,"confidence":0.75449127,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.33735573291778564},{"word":"wrong","start":361.92,"end":362.16,"confidence":0.99289364,"punctuated_word":"wrong","sentiment":"negative","sentiment_score":-0.36635878682136536},{"word":"one","start":362.16,"end":362.4,"confidence":0.94190073,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.32876455783843994},{"word":"it's","start":362.4,"end":362.72,"confidence":0.9859296,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.17166614532470703},{"word":"a","start":362.72,"end":362.96,"confidence":0.5149202,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.21776083111763},{"word":"dsl","start":362.96,"end":363.46,"confidence":0.8381175,"punctuated_word":"DSL.","sentiment":"neutral","sentiment_score":-0.25500333309173584},{"word":"it's","start":364.16,"end":364.48,"confidence":0.9764249,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.13235008716583252},{"word":"a","start":364.48,"end":364.72,"confidence":0.94696254,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10882355272769928},{"word":"dsl","start":364.72,"end":365.22,"confidence":0.98927426,"punctuated_word":"DSL.","sentiment":"neutral","sentiment_score":-0.10720362514257432},{"word":"it's","start":365.36002,"end":365.6,"confidence":0.9982904,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.2062475383281708},{"word":"a","start":365.6,"end":365.68,"confidence":0.78292036,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.26886606216430664},{"word":"wrong","start":365.68,"end":366.0,"confidence":0.9348232,"punctuated_word":"wrong","sentiment":"negative","sentiment_score":-0.35597753524780273},{"word":"router","start":366.0,"end":366.5,"confidence":0.9906722,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.279581755399704},{"word":"it","start":368.0,"end":368.16,"confidence":0.8203599,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.24210067093372345},{"word":"hasn't","start":368.16,"end":368.56,"confidence":0.9775584,"punctuated_word":"hasn't","sentiment":"neutral","sentiment_score":-0.24289479851722717},{"word":"got","start":368.56,"end":368.895,"confidence":0.9909272,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.1507793366909027},{"word":"it","start":369.055,"end":369.29498,"confidence":0.8609796,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.20085646212100983},{"word":"hasn't","start":369.29498,"end":369.535,"confidence":0.9955463,"punctuated_word":"hasn't","sentiment":"neutral","sentiment_score":-0.18781302869319916},{"word":"got","start":369.535,"end":370.035,"confidence":0.9961134,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.18358363211154935},{"word":"w","start":370.895,"end":371.395,"confidence":0.83704793,"punctuated_word":"w","sentiment":"neutral","sentiment_score":-0.18038561940193176},{"word":"y","start":371.69498,"end":372.01498,"confidence":0.6073679,"punctuated_word":"y","sentiment":"neutral","sentiment_score":-0.19179987907409668},{"word":"lan","start":372.01498,"end":372.495,"confidence":0.8497905,"punctuated_word":"LAN.","sentiment":"neutral","sentiment_score":-0.15335941314697266},{"word":"it","start":372.495,"end":372.655,"confidence":0.9734807,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.17526540160179138},{"word":"hasn't","start":372.655,"end":372.895,"confidence":0.99867797,"punctuated_word":"hasn't","sentiment":"neutral","sentiment_score":-0.1626049280166626},{"word":"got","start":372.895,"end":373.375,"confidence":0.99556535,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.15872670710086825},{"word":"w","start":373.375,"end":373.775,"confidence":0.98870856,"punctuated_word":"w","sentiment":"neutral","sentiment_score":-0.13564535975456238},{"word":"lan","start":373.775,"end":374.275,"confidence":0.9894779,"punctuated_word":"LAN.","sentiment":"neutral","sentiment_score":-0.1417747139930725},{"word":"it's","start":374.57498,"end":374.815,"confidence":0.89436185,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.12131684273481368},{"word":"only","start":374.815,"end":375.13498,"confidence":0.7152722,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.10546692460775375},{"word":"got","start":375.13498,"end":375.63498,"confidence":0.9265303,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.08820869773626328},{"word":"right","start":376.25497,"end":376.57498,"confidence":0.68767285,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":-0.09944331645965576},{"word":"it","start":376.57498,"end":376.655,"confidence":0.9644578,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.2095639407634735},{"word":"hasn't","start":376.655,"end":376.97498,"confidence":0.9988457,"punctuated_word":"hasn't","sentiment":"neutral","sentiment_score":-0.22206558287143707},{"word":"got","start":376.97498,"end":377.215,"confidence":0.9977145,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.2466570883989334},{"word":"that","start":377.215,"end":377.715,"confidence":0.78462946,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.25803953409194946},{"word":"and","start":377.85498,"end":378.095,"confidence":0.99879277,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2524162530899048},{"word":"i","start":378.095,"end":378.25497,"confidence":0.99858826,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3278501629829407},{"word":"need","start":378.25497,"end":378.655,"confidence":0.8958609,"punctuated_word":"need","sentiment":"negative","sentiment_score":-0.34301087260246277},{"word":"that","start":378.655,"end":379.155,"confidence":0.91226804,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.27274125814437866},{"word":"so","start":379.29498,"end":379.79498,"confidence":0.99886715,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2911534309387207},{"word":"i've","start":379.935,"end":380.175,"confidence":0.99634993,"punctuated_word":"I've","sentiment":"negative","sentiment_score":-0.3671682476997375},{"word":"got","start":380.175,"end":380.335,"confidence":0.996431,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.43281400203704834},{"word":"the","start":380.335,"end":380.495,"confidence":0.9925966,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.42133983969688416},{"word":"wrong","start":380.495,"end":380.815,"confidence":0.99501413,"punctuated_word":"wrong","sentiment":"negative","sentiment_score":-0.38183706998825073},{"word":"router","start":380.815,"end":381.315,"confidence":0.9978379,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.3257073163986206},{"word":"i","start":381.84,"end":382.08,"confidence":0.99813724,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09941926598548888},{"word":"did","start":382.08,"end":382.4,"confidence":0.9555806,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.07108908891677856},{"word":"have","start":382.4,"end":382.63998,"confidence":0.9674055,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.06799007952213287},{"word":"that","start":382.63998,"end":383.13998,"confidence":0.99619496,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1242690086364746},{"word":"router","start":383.59998,"end":384.09998,"confidence":0.92602706,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.09629784524440764},{"word":"that","start":384.8,"end":385.19998,"confidence":0.959658,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.056474752724170685},{"word":"my","start":385.19998,"end":385.43997,"confidence":0.5065859,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.10567264258861542},{"word":"son","start":385.43997,"end":385.91998,"confidence":0.9843486,"punctuated_word":"son","sentiment":"neutral","sentiment_score":-0.11002841591835022},{"word":"gave","start":385.91998,"end":386.15997,"confidence":0.96800286,"punctuated_word":"gave","sentiment":"neutral","sentiment_score":-0.08863303810358047},{"word":"me","start":386.15997,"end":386.4,"confidence":0.99913836,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.11808454245328905},{"word":"two","start":386.4,"end":386.63998,"confidence":0.99456936,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.10149520635604858},{"word":"years","start":386.63998,"end":386.87997,"confidence":0.9994326,"punctuated_word":"years","sentiment":"neutral","sentiment_score":-0.0977914184331894},{"word":"ago","start":386.87997,"end":387.37997,"confidence":0.8691017,"punctuated_word":"ago,","sentiment":"neutral","sentiment_score":-0.06898991018533707},{"word":"but","start":388.08,"end":388.58,"confidence":0.9992131,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.07540611922740936},{"word":"i","start":389.03998,"end":389.19998,"confidence":0.9972241,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.186458021402359},{"word":"hooked","start":389.19998,"end":389.52,"confidence":0.91397405,"punctuated_word":"hooked","sentiment":"neutral","sentiment_score":-0.14069823920726776},{"word":"it","start":389.52,"end":389.68,"confidence":0.9931813,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.17679548263549805},{"word":"up","start":389.68,"end":390.18,"confidence":0.99756795,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.15739640593528748},{"word":"to","start":390.24,"end":390.4,"confidence":0.99468476,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.21315552294254303},{"word":"the","start":390.4,"end":390.63998,"confidence":0.8997694,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20440144836902616},{"word":"old","start":390.63998,"end":391.03998,"confidence":0.9580874,"punctuated_word":"old","sentiment":"neutral","sentiment_score":-0.2624058127403259},{"word":"place","start":391.03998,"end":391.52,"confidence":0.9890827,"punctuated_word":"place","sentiment":"neutral","sentiment_score":-0.22328878939151764},{"word":"and","start":391.52,"end":391.75998,"confidence":0.70974237,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.15961076319217682},{"word":"it","start":391.75998,"end":391.91998,"confidence":0.997165,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2754019498825073},{"word":"didn't","start":391.91998,"end":392.24,"confidence":0.99981236,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.2813972532749176},{"word":"work","start":392.24,"end":392.63998,"confidence":0.9548595,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":-0.20241178572177887},{"word":"so","start":392.63998,"end":392.87997,"confidence":0.9987005,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.13433973491191864},{"word":"i","start":392.87997,"end":393.03998,"confidence":0.98998076,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17674651741981506},{"word":"had","start":393.03998,"end":393.19998,"confidence":0.9645909,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.1897014081478119},{"word":"to","start":393.19998,"end":393.69998,"confidence":0.8747118,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.19294261932373047},{"word":"assault","start":394.14502,"end":394.545,"confidence":0.40963945,"punctuated_word":"assault","sentiment":"neutral","sentiment_score":-0.19170793890953064},{"word":"it","start":394.545,"end":394.945,"confidence":0.9911726,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2016705572605133},{"word":"and","start":394.945,"end":395.265,"confidence":0.98336846,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.13330814242362976},{"word":"got","start":395.265,"end":395.665,"confidence":0.98263204,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.12773917615413666},{"word":"this","start":395.665,"end":395.98502,"confidence":0.99933296,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.1273989975452423},{"word":"one","start":395.98502,"end":396.385,"confidence":0.99279165,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.12871283292770386},{"word":"because","start":396.385,"end":396.70502,"confidence":0.97509366,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.09790565818548204},{"word":"it","start":396.70502,"end":396.86502,"confidence":0.9798838,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1078375279903412},{"word":"was","start":396.86502,"end":397.105,"confidence":0.99682474,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.10288041830062866},{"word":"adsl","start":397.105,"end":397.605,"confidence":0.9635909,"punctuated_word":"ADSL.","sentiment":"neutral","sentiment_score":-0.06920894235372543},{"word":"right","start":399.58502,"end":400.08502,"confidence":0.97703147,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.0031786998733878136},{"word":"adsl","start":400.30502,"end":400.80502,"confidence":0.9920194,"punctuated_word":"ADSL","sentiment":"neutral","sentiment_score":0.0016956105828285215},{"word":"is","start":400.945,"end":401.445,"confidence":0.97570384,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.003250807523727417},{"word":"phone","start":401.74503,"end":402.065,"confidence":0.67213017,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.006990833207964897},{"word":"line","start":402.065,"end":402.565,"confidence":0.96810234,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.01581531949341297},{"word":"it's","start":402.86502,"end":403.185,"confidence":0.9467466,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.011169705539941788},{"word":"copper","start":403.185,"end":403.685,"confidence":0.78370595,"punctuated_word":"copper.","sentiment":"neutral","sentiment_score":0.007476156577467918},{"word":"it's","start":403.98502,"end":404.385,"confidence":0.98766685,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.011792220175266266},{"word":"fiber","start":404.385,"end":404.86502,"confidence":0.9531643,"punctuated_word":"fiber","sentiment":"neutral","sentiment_score":0.006427090615034103},{"word":"to","start":404.86502,"end":405.105,"confidence":0.9903493,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01492774859070778},{"word":"copper","start":405.105,"end":405.605,"confidence":0.9944906,"punctuated_word":"copper.","sentiment":"neutral","sentiment_score":0.0034665409475564957},{"word":"there's","start":405.665,"end":405.98502,"confidence":0.957651,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.004441755823791027},{"word":"copper","start":405.98502,"end":406.385,"confidence":0.99881893,"punctuated_word":"copper","sentiment":"neutral","sentiment_score":-0.01603342965245247},{"word":"in","start":406.385,"end":406.545,"confidence":0.9906825,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.00406724214553833},{"word":"the","start":406.545,"end":406.70502,"confidence":0.77582604,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.014939609915018082},{"word":"house","start":406.70502,"end":407.20502,"confidence":0.9907167,"punctuated_word":"house.","sentiment":"neutral","sentiment_score":-0.004883820191025734},{"word":"now","start":407.73,"end":407.97,"confidence":0.99537885,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":-0.01860959827899933},{"word":"this","start":407.97,"end":408.21,"confidence":0.97789407,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0035391002893447876},{"word":"place","start":408.21,"end":408.53,"confidence":0.95262367,"punctuated_word":"place","sentiment":"neutral","sentiment_score":0.025666728615760803},{"word":"is","start":408.53,"end":408.77,"confidence":0.9802508,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.019698694348335263},{"word":"all","start":408.77,"end":409.09,"confidence":0.9696885,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.033600740134716034},{"word":"brand","start":409.09,"end":409.33,"confidence":0.78263897,"punctuated_word":"brand","sentiment":"neutral","sentiment_score":0.02399948239326477},{"word":"new","start":409.33,"end":409.57,"confidence":0.969856,"punctuated_word":"new.","sentiment":"neutral","sentiment_score":0.048016563057899475},{"word":"it's","start":409.57,"end":409.89,"confidence":0.9980048,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.03888646513223648},{"word":"fiber","start":409.89,"end":410.29,"confidence":0.98417735,"punctuated_word":"fiber","sentiment":"neutral","sentiment_score":0.028153695166110992},{"word":"to","start":410.29,"end":410.45,"confidence":0.9939879,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.046110037714242935},{"word":"fiber","start":410.45,"end":410.95,"confidence":0.9701317,"punctuated_word":"fiber.","sentiment":"neutral","sentiment_score":0.02268999256193638},{"word":"so","start":411.49,"end":411.73,"confidence":0.99397683,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.011148098856210709},{"word":"now","start":411.73,"end":412.05,"confidence":0.9906002,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.003721334040164947},{"word":"i","start":412.05,"end":412.13,"confidence":0.96347225,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02030697837471962},{"word":"need","start":412.13,"end":412.63,"confidence":0.9959971,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.003785263746976853},{"word":"is","start":413.17,"end":413.41,"confidence":0.8899217,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.005669534206390381},{"word":"how","start":413.57,"end":413.73,"confidence":0.99541426,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.012887462973594666},{"word":"do","start":413.73,"end":413.97,"confidence":0.994548,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.006269291043281555},{"word":"you","start":413.97,"end":414.05,"confidence":0.9963451,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0009715892374515532},{"word":"say","start":414.05,"end":414.21,"confidence":0.99422616,"punctuated_word":"say","sentiment":"neutral","sentiment_score":0.003671608865261078},{"word":"it","start":414.21,"end":414.71,"confidence":0.7994132,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.00020639970898628235},{"word":"yleen","start":415.17,"end":415.67,"confidence":0.5218372,"punctuated_word":"Yleen?","sentiment":"neutral","sentiment_score":0.010236108675599098},{"word":"is","start":419.81,"end":419.97,"confidence":0.91115046,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.095346137881279},{"word":"that","start":419.97,"end":420.21,"confidence":0.9958413,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.068491630256176},{"word":"how","start":420.21,"end":420.45,"confidence":0.97049946,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.03504577651619911},{"word":"you","start":420.45,"end":420.61,"confidence":0.5092192,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04365863278508186},{"word":"say","start":420.61,"end":420.77,"confidence":0.9800693,"punctuated_word":"say","sentiment":"neutral","sentiment_score":0.02641824632883072},{"word":"it","start":420.77,"end":421.27,"confidence":0.6464718,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.0302419513463974},{"word":"hey","start":422.04498,"end":422.44498,"confidence":0.4636888,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":0.009010093286633492},{"word":"i'm","start":422.44498,"end":422.60498,"confidence":0.38624585,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.004426761530339718},{"word":"listening","start":422.60498,"end":423.10498,"confidence":0.93189836,"punctuated_word":"listening.","sentiment":"neutral","sentiment_score":-0.011528423056006432},{"word":"yeah","start":423.72498,"end":424.04498,"confidence":0.8789747,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0008041523396968842},{"word":"i","start":424.04498,"end":424.125,"confidence":0.93317443,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.020102012902498245},{"word":"asked","start":424.125,"end":424.365,"confidence":0.6473164,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":-0.01760805770754814},{"word":"you","start":424.365,"end":424.525,"confidence":0.9917725,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02943374216556549},{"word":"a","start":424.525,"end":424.60498,"confidence":0.98468345,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.027090134099125866},{"word":"question","start":424.60498,"end":425.00497,"confidence":0.98285127,"punctuated_word":"question.","sentiment":"neutral","sentiment_score":-0.03312326967716217},{"word":"is","start":425.00497,"end":425.245,"confidence":0.97579974,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.03441508114337921},{"word":"that","start":425.245,"end":425.485,"confidence":0.9938567,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.01738772541284561},{"word":"how","start":425.485,"end":425.72498,"confidence":0.843305,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.05002833157777786},{"word":"you","start":425.72498,"end":425.965,"confidence":0.9958883,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04083378612995148},{"word":"say","start":425.965,"end":426.125,"confidence":0.99478453,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.04074449837207794},{"word":"it","start":426.125,"end":426.525,"confidence":0.8235128,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.0473296083509922},{"word":"why","start":426.525,"end":426.84497,"confidence":0.7137043,"punctuated_word":"Why","sentiment":"neutral","sentiment_score":-0.13822634518146515},{"word":"land","start":426.84497,"end":427.34497,"confidence":0.6351167,"punctuated_word":"land?","sentiment":"neutral","sentiment_score":-0.11565615236759186},{"word":"am","start":429.72498,"end":429.965,"confidence":0.69554204,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":-0.11327307671308516},{"word":"i","start":429.965,"end":430.125,"confidence":0.9985563,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12584610283374786},{"word":"saying","start":430.125,"end":430.44498,"confidence":0.9911561,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.13867732882499695},{"word":"that","start":430.44498,"end":430.76498,"confidence":0.98119205,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.11224234104156494},{"word":"right","start":430.76498,"end":431.26498,"confidence":0.9962794,"punctuated_word":"right?","sentiment":"neutral","sentiment_score":-0.09088592231273653},{"word":"am","start":431.56497,"end":431.805,"confidence":0.89301455,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":-0.08982281386852264},{"word":"i","start":431.805,"end":431.965,"confidence":0.9989681,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10761758685112},{"word":"saying","start":431.965,"end":432.28497,"confidence":0.98980343,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.12413771450519562},{"word":"that","start":432.28497,"end":432.60498,"confidence":0.96081436,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.09706592559814452},{"word":"right","start":432.60498,"end":433.10498,"confidence":0.4530146,"punctuated_word":"right?","sentiment":"neutral","sentiment_score":-0.07255980372428894},{"word":"you","start":435.87997,"end":435.96,"confidence":0.65951496,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.08184057474136353},{"word":"don't","start":435.96,"end":436.28,"confidence":0.9061092,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.23038677871227264},{"word":"understand","start":436.28,"end":436.75998,"confidence":0.97434187,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.27983400225639343},{"word":"what","start":436.75998,"end":437.0,"confidence":0.83404684,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.25753524899482727},{"word":"i'm","start":437.0,"end":437.32,"confidence":0.82860804,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2758987545967102},{"word":"saying","start":437.32,"end":437.63998,"confidence":0.6507248,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.16663271188735962},{"word":"here","start":437.63998,"end":438.13998,"confidence":0.74446625,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.12536588311195374},{"word":"my","start":439.63998,"end":439.87997,"confidence":0.6234907,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.22943425178527832},{"word":"land","start":439.87997,"end":440.37997,"confidence":0.5201594,"punctuated_word":"land,","sentiment":"neutral","sentiment_score":-0.16390591859817505},{"word":"is","start":440.44,"end":440.68,"confidence":0.559416,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1749100238084793},{"word":"that","start":440.68,"end":441.0,"confidence":0.91851014,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.19501367211341855},{"word":"that's","start":441.08,"end":441.4,"confidence":0.99753785,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.1928998827934265},{"word":"what","start":441.4,"end":441.63998,"confidence":0.998072,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.20695775747299192},{"word":"i","start":441.63998,"end":441.8,"confidence":0.9990778,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.188591867685318},{"word":"need","start":441.8,"end":442.3,"confidence":0.9502543,"punctuated_word":"need.","sentiment":"neutral","sentiment_score":-0.20070995390415192},{"word":"am","start":442.36,"end":442.52,"confidence":0.9966288,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":-0.10888873040676116},{"word":"i","start":442.52,"end":442.68,"confidence":0.9996761,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1649627983570099},{"word":"saying","start":442.68,"end":443.0,"confidence":0.99899644,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.15792657434940338},{"word":"that","start":443.0,"end":443.4,"confidence":0.99855965,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1333634853363037},{"word":"right","start":443.4,"end":443.8,"confidence":0.72503567,"punctuated_word":"right?","sentiment":"neutral","sentiment_score":-0.10400818288326263},{"word":"that","start":443.8,"end":444.03998,"confidence":0.97919625,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.15168845653533936},{"word":"word","start":444.03998,"end":444.36,"confidence":0.9922145,"punctuated_word":"word","sentiment":"neutral","sentiment_score":-0.1331501007080078},{"word":"right","start":444.36,"end":444.86,"confidence":0.85603553,"punctuated_word":"right?","sentiment":"neutral","sentiment_score":-0.11684172600507736},{"word":"yeah","start":448.91998,"end":449.24,"confidence":0.7017032,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.23076049983501432},{"word":"but","start":449.24,"end":449.74,"confidence":0.64147514,"punctuated_word":"But","sentiment":"negative","sentiment_score":-0.44960373640060425},{"word":"it's","start":449.775,"end":450.175,"confidence":0.7443156,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.6938547492027283},{"word":"fucking","start":450.175,"end":450.57498,"confidence":0.5723068,"punctuated_word":"fucking","sentiment":"negative","sentiment_score":-0.7793904542922974},{"word":"my","start":450.57498,"end":450.815,"confidence":0.8724249,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.8284614682197571},{"word":"land","start":450.815,"end":451.13498,"confidence":0.654271,"punctuated_word":"land","sentiment":"negative","sentiment_score":-0.7633304595947266},{"word":"on","start":451.13498,"end":451.375,"confidence":0.25548807,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.7445293664932251},{"word":"me","start":451.375,"end":451.615,"confidence":0.75083864,"punctuated_word":"me.","sentiment":"negative","sentiment_score":-0.702918291091919},{"word":"i'm","start":451.615,"end":451.85498,"confidence":0.947832,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4527130126953125},{"word":"in","start":451.85498,"end":451.935,"confidence":0.76364917,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.45103222131729126},{"word":"the","start":451.935,"end":452.01498,"confidence":0.9742804,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.45235127210617065},{"word":"back","start":452.01498,"end":452.255,"confidence":0.972191,"punctuated_word":"back","sentiment":"negative","sentiment_score":-0.3954040408134461},{"word":"of","start":452.255,"end":452.335,"confidence":0.9787248,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.4284757673740387},{"word":"me","start":452.335,"end":452.835,"confidence":0.6559707,"punctuated_word":"me.","sentiment":"negative","sentiment_score":-0.4097408354282379},{"word":"don't","start":455.13498,"end":455.375,"confidence":0.6542007,"punctuated_word":"Don't","sentiment":"neutral","sentiment_score":-0.0932520478963852},{"word":"worry","start":455.375,"end":455.695,"confidence":0.7891344,"punctuated_word":"worry,","sentiment":"neutral","sentiment_score":-0.08171963691711426},{"word":"though","start":455.695,"end":455.85498,"confidence":0.64031607,"punctuated_word":"though.","sentiment":"neutral","sentiment_score":-0.0804734155535698},{"word":"you","start":455.85498,"end":456.175,"confidence":0.99284256,"punctuated_word":"You","sentiment":"negative","sentiment_score":-0.6970794796943665},{"word":"fucking","start":456.175,"end":456.495,"confidence":0.95082706,"punctuated_word":"fucking","sentiment":"negative","sentiment_score":-0.7598485350608826},{"word":"don't","start":456.495,"end":456.735,"confidence":0.992005,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.7204295992851257},{"word":"understand","start":456.735,"end":457.235,"confidence":0.9994425,"punctuated_word":"understand","sentiment":"negative","sentiment_score":-0.7841209769248962},{"word":"what","start":457.29498,"end":457.455,"confidence":0.9992003,"punctuated_word":"what","sentiment":"negative","sentiment_score":-0.7595763802528381},{"word":"i'm","start":457.455,"end":457.695,"confidence":0.9995222,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.6670143604278564},{"word":"saying","start":457.695,"end":458.195,"confidence":0.9954424,"punctuated_word":"saying.","sentiment":"negative","sentiment_score":-0.5738120079040527},{"word":"i'm","start":460.41498,"end":460.655,"confidence":0.9451786,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2564816474914551},{"word":"offline","start":460.655,"end":461.155,"confidence":0.91427326,"punctuated_word":"offline.","sentiment":"neutral","sentiment_score":-0.2848082482814789},{"word":"well","start":461.695,"end":461.85498,"confidence":0.90068746,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.15666650235652924},{"word":"i'm","start":461.85498,"end":462.01498,"confidence":0.99582505,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.16490215063095093},{"word":"offline","start":462.01498,"end":462.51498,"confidence":0.968498,"punctuated_word":"offline.","sentiment":"neutral","sentiment_score":-0.15814192593097687},{"word":"i'm","start":462.57498,"end":462.815,"confidence":0.9991765,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.20186319947242737},{"word":"not","start":462.815,"end":462.975,"confidence":0.99908674,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.19782650470733645},{"word":"offline","start":462.975,"end":463.475,"confidence":0.9901539,"punctuated_word":"offline.","sentiment":"neutral","sentiment_score":-0.2180238664150238},{"word":"see","start":464.91,"end":465.23,"confidence":0.50146496,"punctuated_word":"See,","sentiment":"neutral","sentiment_score":-0.16080433130264282},{"word":"try","start":465.23,"end":465.55002,"confidence":0.997607,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.15197330713272095},{"word":"again","start":465.55002,"end":466.05002,"confidence":0.99687827,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.12487049400806428},{"word":"i'm","start":466.19,"end":466.51,"confidence":0.9404749,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.06682472676038742},{"word":"trying","start":466.51,"end":466.83002,"confidence":0.9727525,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.04861302301287651},{"word":"to","start":466.83002,"end":466.91,"confidence":0.9824719,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09416083991527556},{"word":"open","start":466.91,"end":467.41,"confidence":0.9676395,"punctuated_word":"open","sentiment":"neutral","sentiment_score":-0.11010198295116425},{"word":"this","start":467.71002,"end":467.87003,"confidence":0.6387573,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.1137147918343544},{"word":"i'm","start":467.87003,"end":468.11002,"confidence":0.971666,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.09919696301221848},{"word":"trying","start":468.11002,"end":468.43002,"confidence":0.9988268,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.09499620646238328},{"word":"to","start":468.43002,"end":468.59003,"confidence":0.99817634,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07621671259403229},{"word":"open","start":468.59003,"end":468.99002,"confidence":0.9990061,"punctuated_word":"open","sentiment":"neutral","sentiment_score":-0.07792167365550995},{"word":"this","start":468.99002,"end":469.47,"confidence":0.9973423,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.11727561801671982},{"word":"email","start":469.47,"end":469.87003,"confidence":0.6585827,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":-0.08705587685108185},{"word":"and","start":469.87003,"end":469.95,"confidence":0.9800775,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08152393996715546},{"word":"it's","start":469.95,"end":470.19,"confidence":0.98764205,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.15319159626960754},{"word":"saying","start":470.19,"end":470.43002,"confidence":0.9429545,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.12044388055801392},{"word":"i'm","start":470.43002,"end":470.75,"confidence":0.9934497,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.12861613929271698},{"word":"offline","start":470.75,"end":471.15002,"confidence":0.93312037,"punctuated_word":"offline,","sentiment":"neutral","sentiment_score":-0.1261184811592102},{"word":"but","start":471.15002,"end":471.39,"confidence":0.99278694,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.13388046622276306},{"word":"i'm","start":471.39,"end":471.55002,"confidence":0.9997294,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.22764426469802856},{"word":"not","start":471.55002,"end":472.05002,"confidence":0.89716935,"punctuated_word":"not.","sentiment":"neutral","sentiment_score":-0.17861275374889374},{"word":"the","start":472.59003,"end":472.83002,"confidence":0.65124416,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.3584517538547516},{"word":"connect","start":472.83002,"end":473.23,"confidence":0.86159396,"punctuated_word":"connect","sentiment":"negative","sentiment_score":-0.38818132877349854},{"word":"the","start":473.47,"end":473.79,"confidence":0.9190622,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5013232827186584},{"word":"wifi","start":473.79,"end":474.11002,"confidence":0.3002518,"punctuated_word":"WiFi","sentiment":"negative","sentiment_score":-0.4500712752342224},{"word":"the","start":474.43002,"end":474.93002,"confidence":0.91006374,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.550136923789978},{"word":"connection","start":476.83002,"end":477.33002,"confidence":0.6579877,"punctuated_word":"connection","sentiment":"negative","sentiment_score":-0.5994502902030945},{"word":"here","start":477.47,"end":477.63,"confidence":0.7388395,"punctuated_word":"here","sentiment":"negative","sentiment_score":-0.5665469765663147},{"word":"is","start":477.63,"end":477.79,"confidence":0.9458335,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6845619082450867},{"word":"so","start":477.79,"end":478.03,"confidence":0.98157525,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.5620020031929016},{"word":"slow","start":478.03,"end":478.53,"confidence":0.99427444,"punctuated_word":"slow.","sentiment":"negative","sentiment_score":-0.5154878497123718},{"word":"anyway","start":479.665,"end":479.945,"confidence":0.9041945,"punctuated_word":"Anyway,","sentiment":"neutral","sentiment_score":-0.0651467815041542},{"word":"i","start":479.945,"end":480.225,"confidence":0.88989586,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00863645225763321},{"word":"can","start":480.225,"end":480.545,"confidence":0.88820285,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.010116226971149445},{"word":"park","start":480.545,"end":480.865,"confidence":0.30982947,"punctuated_word":"park","sentiment":"neutral","sentiment_score":-0.00898115336894989},{"word":"next","start":480.865,"end":481.365,"confidence":0.9919287,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.012721657752990724},{"word":"on","start":484.545,"end":484.70502,"confidence":0.44735703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0376771092414856},{"word":"the","start":484.70502,"end":484.865,"confidence":0.9910602,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04237056523561478},{"word":"night","start":484.865,"end":485.365,"confidence":0.73263824,"punctuated_word":"night.","sentiment":"neutral","sentiment_score":0.03389126807451248},{"word":"okay","start":485.42502,"end":485.92502,"confidence":0.98598725,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.08235301822423935},{"word":"to","start":499.77,"end":499.93,"confidence":0.42081323,"punctuated_word":"To","sentiment":"neutral","sentiment_score":0.03843019530177117},{"word":"transfer","start":499.93,"end":500.41,"confidence":0.49223801,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":0.03675128519535065},{"word":"what","start":500.41,"end":500.91,"confidence":0.66549397,"punctuated_word":"what?","sentiment":"neutral","sentiment_score":0.0410764217376709},{"word":"what's","start":507.21,"end":507.61,"confidence":0.7544887,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":0.020369935780763623},{"word":"the","start":507.61,"end":507.77,"confidence":0.8080603,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01913584396243095},{"word":"pipe","start":507.77,"end":508.01,"confidence":0.24506883,"punctuated_word":"pipe","sentiment":"neutral","sentiment_score":0.018766270950436592},{"word":"of","start":508.01,"end":508.17,"confidence":0.22104746,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.034587979316711426},{"word":"it","start":508.17,"end":508.67,"confidence":0.96521056,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.02651680633425713},{"word":"help","start":509.89502,"end":510.375,"confidence":0.1117846,"punctuated_word":"Help","sentiment":"neutral","sentiment_score":0.0738101452589035},{"word":"help","start":510.375,"end":510.61502,"confidence":0.43358248,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.11311528086662292},{"word":"the","start":510.61502,"end":510.935,"confidence":0.3659124,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1093691885471344},{"word":"paperwork","start":510.935,"end":511.435,"confidence":0.8944377,"punctuated_word":"paperwork.","sentiment":"neutral","sentiment_score":0.11920004338026048},{"word":"yeah","start":519.015,"end":519.335,"confidence":0.60729444,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0849490538239479},{"word":"we'll","start":519.335,"end":519.575,"confidence":0.903787,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.1066104993224144},{"word":"still","start":519.575,"end":519.97504,"confidence":0.98470426,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.0940169245004654},{"word":"get","start":519.97504,"end":520.295,"confidence":0.98301667,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.0764673724770546},{"word":"it","start":520.295,"end":520.375,"confidence":0.78119487,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08026539534330368},{"word":"first","start":520.375,"end":520.875,"confidence":0.7335695,"punctuated_word":"first.","sentiment":"neutral","sentiment_score":0.08963043242692947},{"word":"yeah","start":521.07,"end":521.57,"confidence":0.68458325,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08592300117015839},{"word":"yeah","start":532.91003,"end":533.15,"confidence":0.6905381,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02369086816906929},{"word":"we","start":533.15,"end":533.31,"confidence":0.35357833,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.013173382729291916},{"word":"did","start":533.31,"end":533.55,"confidence":0.3345662,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.02153218723833561},{"word":"try","start":533.55,"end":533.79,"confidence":0.5476849,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.03789186105132103},{"word":"to","start":533.79,"end":533.95,"confidence":0.96913254,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.030435271561145782},{"word":"hook","start":533.95,"end":534.11,"confidence":0.9279642,"punctuated_word":"hook","sentiment":"neutral","sentiment_score":-0.014566071331501009},{"word":"it","start":534.11,"end":534.27,"confidence":0.902024,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.018911655992269516},{"word":"up","start":534.27,"end":534.59,"confidence":0.998774,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.013022344559431076},{"word":"last","start":534.59,"end":534.91003,"confidence":0.9988267,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.014476193115115166},{"word":"night","start":534.91003,"end":535.41003,"confidence":0.7483087,"punctuated_word":"night,","sentiment":"neutral","sentiment_score":-0.023002348840236664},{"word":"and","start":535.565,"end":535.725,"confidence":0.99624074,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02004547230899334},{"word":"he","start":535.725,"end":535.885,"confidence":0.9823654,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.024363139644265175},{"word":"said","start":535.885,"end":536.385,"confidence":0.9230993,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.028958700597286224},{"word":"is","start":537.325,"end":537.485,"confidence":0.9777944,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02794425748288631},{"word":"it","start":537.485,"end":537.64496,"confidence":0.9988564,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.023160433396697044},{"word":"connected","start":537.64496,"end":538.125,"confidence":0.99863005,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.030706604942679405},{"word":"to","start":538.125,"end":538.285,"confidence":0.99919087,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03198022395372391},{"word":"the","start":538.285,"end":538.52496,"confidence":0.99825126,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03493046760559082},{"word":"wireline","start":538.52496,"end":539.02496,"confidence":0.63160515,"punctuated_word":"wireline?","sentiment":"neutral","sentiment_score":-0.03665769845247269},{"word":"i","start":539.245,"end":539.325,"confidence":0.7829649,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10647141933441162},{"word":"said","start":539.325,"end":539.64496,"confidence":0.8315433,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.077162966132164},{"word":"i","start":539.64496,"end":539.805,"confidence":0.9526722,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13520091772079468},{"word":"don't","start":539.805,"end":540.045,"confidence":0.98807,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.10443079471588136},{"word":"have","start":540.045,"end":540.285,"confidence":0.9795523,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.07486001402139664},{"word":"that","start":540.285,"end":540.52496,"confidence":0.9915792,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.10416951030492784},{"word":"on","start":540.52496,"end":540.765,"confidence":0.9969202,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.08413589745759964},{"word":"the","start":540.765,"end":540.845,"confidence":0.9980336,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09642258286476137},{"word":"back","start":540.845,"end":541.08496,"confidence":0.99944454,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.06120004877448082},{"word":"of","start":541.08496,"end":541.245,"confidence":0.99816316,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.09226129949092864},{"word":"my","start":541.245,"end":541.485,"confidence":0.9991491,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.10296432673931122},{"word":"router","start":541.485,"end":541.96497,"confidence":0.9941555,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.09237617254257202},{"word":"he","start":541.96497,"end":542.125,"confidence":0.96552736,"punctuated_word":"He","sentiment":"neutral","sentiment_score":-0.07684370875358582},{"word":"said","start":542.125,"end":542.52496,"confidence":0.9916339,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.07542923837900162},{"word":"yeah","start":542.52496,"end":542.765,"confidence":0.921448,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.08124634623527527},{"word":"well","start":542.765,"end":543.005,"confidence":0.7556415,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.1409604549407959},{"word":"you've","start":543.005,"end":543.245,"confidence":0.90047765,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":-0.19012121856212616},{"word":"got","start":543.245,"end":543.40497,"confidence":0.9819927,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.2071002572774887},{"word":"the","start":543.40497,"end":543.565,"confidence":0.96516865,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2063508182764053},{"word":"wrong","start":543.565,"end":543.885,"confidence":0.99104846,"punctuated_word":"wrong","sentiment":"neutral","sentiment_score":-0.18454492092132568},{"word":"router","start":543.885,"end":544.385,"confidence":0.9846188,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.1881118267774582},{"word":"i","start":545.565,"end":545.725,"confidence":0.9178661,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1919071227312088},{"word":"said","start":545.725,"end":546.125,"confidence":0.8425711,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.17631226778030396},{"word":"no","start":546.125,"end":546.285,"confidence":0.9933675,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.20322684943675995},{"word":"wonder","start":546.285,"end":546.785,"confidence":0.97169805,"punctuated_word":"wonder","sentiment":"neutral","sentiment_score":-0.2093578577041626},{"word":"it","start":547.325,"end":547.485,"confidence":0.96017367,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2387425601482391},{"word":"wouldn't","start":547.485,"end":547.805,"confidence":0.9926338,"punctuated_word":"wouldn't","sentiment":"neutral","sentiment_score":-0.217776283621788},{"word":"work","start":547.805,"end":548.305,"confidence":0.9705405,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":-0.18716180324554443},{"word":"so","start":548.52496,"end":548.845,"confidence":0.60229135,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.09290201961994173},{"word":"yeah","start":549.08496,"end":549.58496,"confidence":0.9951525,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.08095182478427887},{"word":"he","start":550.64,"end":550.80005,"confidence":0.9733638,"punctuated_word":"He","sentiment":"neutral","sentiment_score":-0.06747955083847046},{"word":"didn't","start":550.80005,"end":551.12006,"confidence":0.9952673,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.07328526675701141},{"word":"mention","start":551.12006,"end":551.52,"confidence":0.93671656,"punctuated_word":"mention","sentiment":"neutral","sentiment_score":-0.06456908583641052},{"word":"when","start":551.52,"end":551.76,"confidence":0.8773653,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.07618480175733566},{"word":"i","start":551.76,"end":551.92004,"confidence":0.99355584,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10782446712255478},{"word":"had","start":551.92004,"end":552.08,"confidence":0.6615854,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.08768434822559357},{"word":"to","start":552.08,"end":552.16003,"confidence":0.99075925,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09081907570362092},{"word":"pay","start":552.16003,"end":552.4,"confidence":0.9918401,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.08715899288654327},{"word":"for","start":552.4,"end":552.56,"confidence":0.9835449,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.07779650390148163},{"word":"it","start":552.56,"end":552.64,"confidence":0.76606685,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.09352748095989229},{"word":"but","start":552.64,"end":553.14,"confidence":0.9839139,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.06848238408565521},{"word":"i","start":553.28,"end":553.36005,"confidence":0.90732723,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1004110872745514},{"word":"thought","start":553.36005,"end":553.68005,"confidence":0.9772543,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":-0.07144243270158768},{"word":"i","start":553.68005,"end":553.84,"confidence":0.9880475,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07386291027069092},{"word":"might","start":553.84,"end":554.08,"confidence":0.99620926,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.059201911091804504},{"word":"get","start":554.08,"end":554.58,"confidence":0.9839256,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.05652026832103729},{"word":"is","start":554.80005,"end":555.12006,"confidence":0.59390086,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04387088492512703},{"word":"it","start":555.12006,"end":555.2,"confidence":0.47213256,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.06286421418190002},{"word":"can","start":555.28,"end":555.44,"confidence":0.99696285,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.0727069228887558},{"word":"you","start":555.44,"end":555.60004,"confidence":0.9948919,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0814417153596878},{"word":"put","start":555.60004,"end":555.84,"confidence":0.9967231,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.06532806158065796},{"word":"it","start":555.84,"end":555.92004,"confidence":0.99175054,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.07824579626321793},{"word":"in","start":555.92004,"end":556.16003,"confidence":0.9973347,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.07207309454679489},{"word":"the","start":556.16003,"end":556.32,"confidence":0.9944863,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0919678658246994},{"word":"bill","start":556.32,"end":556.64,"confidence":0.9890718,"punctuated_word":"bill?","sentiment":"neutral","sentiment_score":-0.07697172462940216},{"word":"can","start":556.64,"end":556.88,"confidence":0.618647,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.06740552186965942},{"word":"i","start":556.88,"end":557.04004,"confidence":0.9957837,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09312742948532104},{"word":"pay","start":557.04004,"end":557.28,"confidence":0.9929471,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.07978082448244095},{"word":"an","start":557.28,"end":557.44,"confidence":0.9952609,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.09795153141021729},{"word":"extra","start":557.44,"end":557.94,"confidence":0.9998441,"punctuated_word":"extra","sentiment":"neutral","sentiment_score":-0.08403433114290237},{"word":"$20","start":558.56,"end":559.36005,"confidence":0.9956248,"punctuated_word":"$20","sentiment":"neutral","sentiment_score":-0.07360818982124329},{"word":"every","start":559.36005,"end":559.76,"confidence":0.9096666,"punctuated_word":"every","sentiment":"neutral","sentiment_score":-0.07671497017145157},{"word":"bill","start":559.76,"end":560.0,"confidence":0.9948318,"punctuated_word":"bill","sentiment":"neutral","sentiment_score":-0.06620796024799347},{"word":"or","start":560.0,"end":560.16003,"confidence":0.99552274,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.09956835210323334},{"word":"something","start":560.16003,"end":560.66003,"confidence":0.99391913,"punctuated_word":"something?","sentiment":"neutral","sentiment_score":-0.08674134314060211},{"word":"yeah","start":567.905,"end":568.145,"confidence":0.87546843,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03340212255716324},{"word":"i","start":568.145,"end":568.225,"confidence":0.93386626,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08518284559249878},{"word":"should've","start":568.225,"end":568.625,"confidence":0.7718978,"punctuated_word":"should've","sentiment":"neutral","sentiment_score":-0.05495679005980491},{"word":"done","start":568.625,"end":568.865,"confidence":0.9689397,"punctuated_word":"done","sentiment":"neutral","sentiment_score":-0.06349244713783264},{"word":"it","start":568.865,"end":569.105,"confidence":0.9668688,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.08094099164009094},{"word":"the","start":569.105,"end":569.265,"confidence":0.82459605,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08348394930362701},{"word":"other","start":569.265,"end":569.505,"confidence":0.9936935,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.07950751483440399},{"word":"way","start":569.505,"end":570.005,"confidence":0.8118878,"punctuated_word":"way.","sentiment":"neutral","sentiment_score":-0.07454919070005417},{"word":"and","start":570.625,"end":570.945,"confidence":0.42493066,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.028759747743606567},{"word":"got","start":570.945,"end":571.425,"confidence":0.7005571,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.026953835040330887},{"word":"that","start":571.425,"end":571.925,"confidence":0.39367735,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.019207749515771862},{"word":"got","start":572.385,"end":572.625,"confidence":0.50275236,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.026977140456438065},{"word":"the","start":572.625,"end":572.865,"confidence":0.8280458,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.018025819212198257},{"word":"router","start":572.865,"end":573.365,"confidence":0.6611285,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.003563571721315384},{"word":"alright","start":583.63,"end":584.13,"confidence":0.73976207,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.06421948969364166},{"word":"i","start":584.35004,"end":584.51,"confidence":0.8513825,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.027119241654872894},{"word":"was","start":584.51,"end":584.67,"confidence":0.8428561,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.024238990619778633},{"word":"thinking","start":584.67,"end":584.99,"confidence":0.98777556,"punctuated_word":"thinking","sentiment":"neutral","sentiment_score":0.027610164135694504},{"word":"i","start":584.99,"end":585.15,"confidence":0.77570873,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03424142673611641},{"word":"might","start":585.15,"end":585.31,"confidence":0.96730465,"punctuated_word":"might","sentiment":"neutral","sentiment_score":0.04741685092449188},{"word":"be","start":585.31,"end":585.39,"confidence":0.8722258,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.046067509800195694},{"word":"able","start":585.39,"end":585.63,"confidence":0.97941625,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.06333199143409729},{"word":"to","start":585.63,"end":585.71,"confidence":0.9914368,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04380437731742859},{"word":"get","start":585.71,"end":586.11,"confidence":0.98827577,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.024923503398895264},{"word":"if","start":586.99,"end":587.15,"confidence":0.5280808,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.02820534072816372},{"word":"i","start":587.15,"end":587.23,"confidence":0.981313,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03315132111310959},{"word":"can","start":587.23,"end":587.47003,"confidence":0.8321385,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06944574415683746},{"word":"sell","start":587.47003,"end":587.71,"confidence":0.88010406,"punctuated_word":"sell","sentiment":"neutral","sentiment_score":0.09533356130123138},{"word":"the","start":587.71,"end":587.87,"confidence":0.6273872,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10475651919841766},{"word":"one","start":587.87,"end":588.11,"confidence":0.97060823,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.08761397004127502},{"word":"i","start":588.11,"end":588.35004,"confidence":0.9259927,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.14374209940433502},{"word":"got","start":588.35004,"end":588.735,"confidence":0.8703033,"punctuated_word":"got,","sentiment":"neutral","sentiment_score":0.14870157837867737},{"word":"i","start":588.815,"end":588.975,"confidence":0.83279663,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.15565118193626404},{"word":"might","start":588.975,"end":589.095,"confidence":0.9983479,"punctuated_word":"might","sentiment":"neutral","sentiment_score":0.18958868086338043},{"word":"be","start":589.095,"end":589.21497,"confidence":0.998533,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.19667550921440125},{"word":"able","start":589.21497,"end":589.535,"confidence":0.99970526,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.2221706509590149},{"word":"to","start":589.535,"end":589.615,"confidence":0.9982882,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16759198904037476},{"word":"go","start":589.615,"end":589.855,"confidence":0.97118574,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.1775253564119339},{"word":"and","start":589.855,"end":590.015,"confidence":0.97279155,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.18128955364227295},{"word":"buy","start":590.015,"end":590.255,"confidence":0.994776,"punctuated_word":"buy","sentiment":"neutral","sentiment_score":0.1342061311006546},{"word":"them","start":590.255,"end":590.755,"confidence":0.9711779,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.11944229155778883},{"word":"today","start":591.135,"end":591.615,"confidence":0.8732065,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.1567821204662323},{"word":"but","start":591.615,"end":592.095,"confidence":0.9997291,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.10253283381462096},{"word":"it","start":592.095,"end":592.255,"confidence":0.97269213,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.06891703605651855},{"word":"doesn't","start":592.255,"end":592.575,"confidence":0.99974597,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":0.06019032746553421},{"word":"matter","start":592.575,"end":592.89496,"confidence":0.9920547,"punctuated_word":"matter.","sentiment":"neutral","sentiment_score":0.06166289746761322},{"word":"you","start":592.89496,"end":593.055,"confidence":0.7418578,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.0996711403131485},{"word":"send","start":593.055,"end":593.375,"confidence":0.95666957,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.1336069405078888},{"word":"me","start":593.375,"end":593.615,"confidence":0.9952016,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.125969797372818},{"word":"that","start":593.615,"end":593.855,"confidence":0.9754321,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.12262345850467682},{"word":"one","start":593.855,"end":594.355,"confidence":0.90696776,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.10836060345172882},{"word":"i'll","start":594.65497,"end":594.89496,"confidence":0.9747881,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.13025467097759247},{"word":"pay","start":594.89496,"end":595.21497,"confidence":0.9975414,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.12598972022533417},{"word":"it","start":595.21497,"end":595.375,"confidence":0.9961857,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.13276487588882446},{"word":"then","start":595.375,"end":595.875,"confidence":0.9746347,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.11110477149486542},{"word":"july","start":597.935,"end":598.305,"confidence":0.72990346,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.12577421963214874},{"word":"9","start":598.305,"end":598.675,"confidence":0.72990346,"punctuated_word":"9.","sentiment":"neutral","sentiment_score":0.09954731166362762},{"word":"very","start":599.055,"end":599.375,"confidence":0.9819188,"punctuated_word":"Very","sentiment":"positive","sentiment_score":0.47354644536972046},{"word":"good","start":599.375,"end":599.875,"confidence":0.99934167,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.3605475127696991},{"word":"have","start":602.495,"end":602.815,"confidence":0.9596353,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.49217408895492554},{"word":"you","start":602.815,"end":602.89496,"confidence":0.98282444,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6158800721168518},{"word":"got","start":602.89496,"end":603.21497,"confidence":0.8461184,"punctuated_word":"got","sentiment":"positive","sentiment_score":0.7196456789970398},{"word":"the","start":603.21497,"end":603.375,"confidence":0.8676862,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1436995267868042},{"word":"last","start":603.375,"end":603.695,"confidence":0.16689555,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.1880754828453064},{"word":"day","start":603.695,"end":604.195,"confidence":0.5448224,"punctuated_word":"day?","sentiment":"neutral","sentiment_score":0.3068819046020508}],"paragraphs":{"transcript":"\nYeah. Hang on. My it's very slow. Hello? AirTel.\n\nIs that Internet? Yes. I don't know. I have a root. How long do I get hang on.\n\nHow long do I get to pay for that? I haven't got I haven't got the money. He just said he's gonna send me one. I thought I had some time to pay it. Well, it's a $100.\n\nYeah. He just told me a 100. No. That's an email, but t p link ID. Missing plan settings.\n\nHang on. My phone's very flat. Oh, no. I'm sending an email. Why am I sending a fucking email?\n\nI just wanna open it. Welcome to Airtel. Hang on. What have I done? Okay.\n\nSince we attempted to call you, connect the router. It needs to be seen by us. No. There isn't one yet. I've got there's a chat on e.\n\nI've already just turned the Internet on on on my phone. I turned the data off when I'm not using the phone, and I turned it on when I'm using it. And when I turn it back on, I get too many emails and messages and notifications as I drop the phone up and it goes slow. Here we go. Noosa at it's still taking a long time to open.\n\nThe Wi Fi here is not very good because we got a mountain. Very slow. The Wi Fi here. Sometimes. Especially this time of morning, 10:00, everyone's using it.\n\nSee, it's not opening. Taking so long to open. Yeah. That that's why. Hang on.\n\nThat's why I'm getting the fiber to fiber Internet because, you know, yeah, it's still I've got it, but it's not opening. It's opening, opening, opening. It's it's just slow. So I've got it, but I can't read it because it won't open. It will open, but I don't know how long it's gonna take.\n\nLove it to be sitting here ten minutes. So I can't pass I haven't got that until next Thursday. He should he should've said he should've he should've said when I have to pay it, but he didn't. Alright? He said I'll get you a warehouse for half price, and and I ain't got a $100.\n\nI don't get paid till not this Thursday, next Thursday. So it's gonna take me a week and a half to have the money. What? I don't know what the day is it, sir? You mustn't look like.\n\nYou're gonna let me find out. Yeah. The ninth the July 9. Yeah. The ninth of July, I get paid.\n\nI can't pay nothing to rent. Unless I was gonna take the old me back as I've got that doesn't that's the wrong one and go and get some money for that. Yeah. But it's the wrong one. It's a DSL.\n\nIt's a DSL. It's a wrong router. It hasn't got it hasn't got w y LAN. It hasn't got w LAN. It's only got right.\n\nIt hasn't got that, and I need that. So I've got the wrong router. I did have that router that my son gave me two years ago, but I hooked it up to the old place and it didn't work. So I had to assault it and got this one because it was ADSL. Right?\n\nADSL is phone line. It's copper. It's fiber to copper. There's copper in the house. Now this place is all brand new.\n\nIt's fiber to fiber. So now I need is how do you say it, Yleen? Is that how you say it, Hey. I'm listening. Yeah.\n\nI asked you a question. Is that how you say it? Why land? Am I saying that right? Am I saying that right?\n\nYou don't understand what I'm saying here. My land, is that that's what I need. Am I saying that right? That word right? Yeah.\n\nBut it's fucking my land on me. I'm in the back of me. Don't worry, though. You fucking don't understand what I'm saying. I'm offline.\n\nWell, I'm offline. I'm not offline. See, try again. I'm trying to open this I'm trying to open this email, and it's saying I'm offline, but I'm not. The connect the WiFi the connection here is so slow.\n\nAnyway, I can park next on the night. Okay? To transfer what? What's the pipe of it? Help help the paperwork.\n\nYeah. We'll still get it first. Yeah. Yeah. We did try to hook it up last night, and he said, is it connected to the wireline?\n\nI said, I don't have that on the back of my router. He said, yeah. Well, you've got the wrong router. I said, no wonder it wouldn't work. So yeah.\n\nHe didn't mention when I had to pay for it, but I thought I might get is it can you put it in the bill? Can I pay an extra $20 every bill or something? Yeah. I should've done it the other way. And got that got the router.\n\nAlright. I was thinking I might be able to get if I can sell the one I got, I might be able to go and buy them today, but it doesn't matter. You send me that one. I'll pay it then July 9. Very good.\n\nHave you got the last day?","paragraphs":[{"sentences":[{"text":"Yeah.","start":5.8399997,"end":6.08,"sentiment":"neutral","sentiment_score":0.04667258635163307},{"text":"Hang on.","start":6.08,"end":6.56,"sentiment":"neutral","sentiment_score":-0.13873060047626495},{"text":"My it's very slow.","start":6.56,"end":8.26,"sentiment":"negative","sentiment_score":-0.6674828082323074},{"text":"Hello?","start":8.4,"end":8.9,"sentiment":"neutral","sentiment_score":-0.24053826928138733},{"text":"AirTel.","start":17.535,"end":18.035,"sentiment":"neutral","sentiment_score":0.03204112499952316}],"sentiment":"negative","sentiment_score":-0.34546855464577675,"num_words":9,"start":5.8399997,"end":18.035},{"sentences":[{"text":"Is that Internet?","start":18.175,"end":19.075,"sentiment":"neutral","sentiment_score":0.050779921313126884},{"text":"Yes.","start":23.215,"end":23.715,"sentiment":"neutral","sentiment_score":0.15990442037582395},{"text":"I don't know.","start":40.325,"end":40.965,"sentiment":"neutral","sentiment_score":-0.2093591888745626},{"text":"I have a root.","start":40.965,"end":42.024998,"sentiment":"neutral","sentiment_score":-0.19621289148926735},{"text":"How long do I get hang on.","start":51.989998,"end":57.35,"sentiment":"neutral","sentiment_score":-0.14452952998025076}],"sentiment":"neutral","sentiment_score":-0.11735509211818378,"num_words":18,"start":18.175,"end":57.35},{"sentences":[{"text":"How long do I get to pay for that?","start":57.35,"end":59.61,"sentiment":"neutral","sentiment_score":-0.1346812430355284},{"text":"I haven't got I haven't got the money.","start":65.355,"end":67.695,"sentiment":"neutral","sentiment_score":-0.2870759554207325},{"text":"He just said he's gonna send me one.","start":68.155,"end":69.915,"sentiment":"neutral","sentiment_score":-0.13155264500528574},{"text":"I thought I had some time to pay it.","start":69.915,"end":72.095,"sentiment":"neutral","sentiment_score":-0.18953488932715523},{"text":"Well, it's a $100.","start":78.799995,"end":80.42,"sentiment":"neutral","sentiment_score":0.006543738069012761}],"sentiment":"neutral","sentiment_score":-0.16423155374726967,"num_words":38,"start":57.35,"end":80.42},{"sentences":[{"text":"Yeah.","start":93.905,"end":94.405,"sentiment":"neutral","sentiment_score":-0.01981925219297409},{"text":"He just told me a 100.","start":95.665,"end":97.125,"sentiment":"neutral","sentiment_score":-0.06318961021800835},{"text":"No.","start":99.424995,"end":99.924995,"sentiment":"neutral","sentiment_score":-0.16438892483711243},{"text":"That's an email, but t p link ID.","start":101.345,"end":105.619995,"sentiment":"neutral","sentiment_score":-0.13455240428447723},{"text":"Missing plan settings.","start":107.759995,"end":109.299995,"sentiment":"neutral","sentiment_score":-0.12620401630798975}],"sentiment":"neutral","sentiment_score":-0.10623037481778547,"num_words":19,"start":93.905,"end":109.299995},{"sentences":[{"text":"Hang on.","start":110.24,"end":110.9,"sentiment":"neutral","sentiment_score":-0.07217046059668064},{"text":"My phone's very flat.","start":114.88,"end":116.42,"sentiment":"neutral","sentiment_score":-0.18535303510725498},{"text":"Oh, no.","start":117.28,"end":117.68,"sentiment":"neutral","sentiment_score":-0.21199434995651245},{"text":"I'm sending an email.","start":117.68,"end":119.06,"sentiment":"neutral","sentiment_score":-0.2269671969115734},{"text":"Why am I sending a fucking email?","start":120.59499,"end":122.695,"sentiment":"negative","sentiment_score":-0.42859312891960144}],"sentiment":"neutral","sentiment_score":-0.27461907640099525,"num_words":19,"start":110.24,"end":122.695},{"sentences":[{"text":"I just wanna open it.","start":123.875,"end":125.494995,"sentiment":"neutral","sentiment_score":-0.2490012377500534},{"text":"Welcome to Airtel.","start":129.795,"end":131.015,"sentiment":"neutral","sentiment_score":0.027262978876630466},{"text":"Hang on.","start":134.62999,"end":135.45,"sentiment":"neutral","sentiment_score":0.013221833854913712},{"text":"What have I done?","start":135.75,"end":136.97,"sentiment":"neutral","sentiment_score":-0.024180155713111162},{"text":"Okay.","start":143.98999,"end":144.48999,"sentiment":"neutral","sentiment_score":-0.021776460111141205}],"sentiment":"neutral","sentiment_score":-0.08368471115827561,"num_words":15,"start":123.875,"end":144.48999},{"sentences":[{"text":"Since we attempted to call you, connect the router.","start":145.875,"end":148.855,"sentiment":"neutral","sentiment_score":-0.06144065782427788},{"text":"It needs to be seen by us.","start":149.47499,"end":151.17499,"sentiment":"neutral","sentiment_score":-0.062147627983774455},{"text":"No.","start":152.11499,"end":152.355,"sentiment":"neutral","sentiment_score":-0.2178155779838562},{"text":"There isn't one yet.","start":152.355,"end":153.735,"sentiment":"neutral","sentiment_score":-0.21243709325790405},{"text":"I've got there's a chat on e.","start":174.97499,"end":176.83499,"sentiment":"neutral","sentiment_score":-0.006311170113414326}],"sentiment":"neutral","sentiment_score":-0.07499076636122481,"num_words":28,"start":145.875,"end":176.83499},{"sentences":[{"text":"I've already just turned the Internet on on on my phone.","start":179.935,"end":183.235,"sentiment":"neutral","sentiment_score":-0.05587603930722584},{"text":"I turned the data off when I'm not using the phone, and I turned it on when I'm using it.","start":183.55,"end":188.45,"sentiment":"neutral","sentiment_score":-0.11514546889811754},{"text":"And when I turn it back on, I get too many emails and messages and notifications as I drop the phone up and it goes slow.","start":188.67,"end":210.33784,"sentiment":"neutral","sentiment_score":-0.20024193508120683},{"text":"Here we go.","start":211.415,"end":212.395,"sentiment":"neutral","sentiment_score":-0.1638678858677546},{"text":"Noosa at it's still taking a long time to open.","start":213.68,"end":217.86,"sentiment":"negative","sentiment_score":-0.6354636013507843}],"sentiment":"neutral","sentiment_score":-0.21385822562234744,"num_words":70,"start":179.935,"end":217.86},{"sentences":[{"text":"The Wi Fi here is not very good because we got a mountain.","start":220.23999,"end":225.94,"sentiment":"negative","sentiment_score":-0.47938892474541295},{"text":"Very slow.","start":228.115,"end":229.015,"sentiment":"negative","sentiment_score":-0.40740546584129333},{"text":"The Wi Fi here.","start":229.235,"end":230.755,"sentiment":"neutral","sentiment_score":-0.2059321440756321},{"text":"Sometimes.","start":230.755,"end":231.255,"sentiment":"neutral","sentiment_score":-0.2103756070137024},{"text":"Especially this time of morning, 10:00, everyone's using it.","start":232.595,"end":235.955,"sentiment":"neutral","sentiment_score":-0.21189920935365888}],"sentiment":"negative","sentiment_score":-0.34441600071972817,"num_words":29,"start":220.23999,"end":235.955},{"sentences":[{"text":"See, it's not opening.","start":235.955,"end":237.175,"sentiment":"negative","sentiment_score":-0.3625287041068077},{"text":"Taking so long to open.","start":237.795,"end":239.495,"sentiment":"negative","sentiment_score":-0.4621810674667358},{"text":"Yeah.","start":244.0,"end":244.32,"sentiment":"neutral","sentiment_score":-0.07536236196756363},{"text":"That that's why.","start":244.32,"end":245.46,"sentiment":"neutral","sentiment_score":-0.061409598837296166},{"text":"Hang on.","start":246.24,"end":247.22,"sentiment":"neutral","sentiment_score":-0.05090195871889591}],"sentiment":"neutral","sentiment_score":-0.2748276819785436,"num_words":15,"start":235.955,"end":247.22},{"sentences":[{"text":"That's why I'm getting the fiber to fiber Internet because, you know, yeah, it's still I've got it, but it's not opening.","start":247.6,"end":259.815,"sentiment":"neutral","sentiment_score":-0.08378704451024532},{"text":"It's opening, opening, opening.","start":259.815,"end":262.23502,"sentiment":"neutral","sentiment_score":-0.1509358137845993},{"text":"It's it's just slow.","start":262.855,"end":267.035,"sentiment":"neutral","sentiment_score":-0.2412036471068859},{"text":"So I've got it, but I can't read it because it won't open.","start":269.31,"end":272.77002,"sentiment":"neutral","sentiment_score":-0.20935731209241426},{"text":"It will open, but I don't know how long it's gonna take.","start":274.11002,"end":276.83002,"sentiment":"neutral","sentiment_score":-0.2072140909731388}],"sentiment":"neutral","sentiment_score":-0.1567288540303707,"num_words":55,"start":247.6,"end":276.83002},{"sentences":[{"text":"Love it to be sitting here ten minutes.","start":276.83002,"end":278.77002,"sentiment":"neutral","sentiment_score":0.10128846857696772},{"text":"So I can't pass I haven't got that until next Thursday.","start":279.87,"end":286.645,"sentiment":"neutral","sentiment_score":-0.08137402683496475},{"text":"He should he should've said he should've he should've said when I have to pay it, but he didn't.","start":288.465,"end":294.725,"sentiment":"neutral","sentiment_score":-0.08627553813551601},{"text":"Alright?","start":295.185,"end":295.685,"sentiment":"neutral","sentiment_score":-0.03410831093788147},{"text":"He said I'll get you a warehouse for half price, and and I ain't got a $100.","start":296.44,"end":303.42,"sentiment":"neutral","sentiment_score":-0.17108522224075653}],"sentiment":"neutral","sentiment_score":-0.0833321225031146,"num_words":56,"start":276.83002,"end":303.42},{"sentences":[{"text":"I don't get paid till not this Thursday, next Thursday.","start":304.12,"end":307.66,"sentiment":"neutral","sentiment_score":-0.253765894472599},{"text":"So it's gonna take me a week and a half to have the money.","start":308.6,"end":311.66,"sentiment":"neutral","sentiment_score":-0.2016844685588564},{"text":"What?","start":318.22498,"end":318.705,"sentiment":"neutral","sentiment_score":-0.1034138947725296},{"text":"I don't know what the day is it, sir?","start":318.705,"end":320.865,"sentiment":"neutral","sentiment_score":-0.15485041009055245},{"text":"You mustn't look like.","start":320.865,"end":322.245,"sentiment":"neutral","sentiment_score":-0.10812197253108025}],"sentiment":"neutral","sentiment_score":-0.19186307842794217,"num_words":38,"start":304.12,"end":322.245},{"sentences":[{"text":"You're gonna let me find out.","start":325.26498,"end":327.04498,"sentiment":"neutral","sentiment_score":0.038910221929351486},{"text":"Yeah.","start":327.88998,"end":328.28998,"sentiment":"neutral","sentiment_score":-0.016507510095834732},{"text":"The ninth the July 9.","start":328.28998,"end":330.06998,"sentiment":"neutral","sentiment_score":0.016212638467550278},{"text":"Yeah.","start":335.09,"end":335.59,"sentiment":"neutral","sentiment_score":0.03577475622296333},{"text":"The ninth of July, I get paid.","start":336.37,"end":338.87,"sentiment":"neutral","sentiment_score":-0.04723318240472248}],"sentiment":"neutral","sentiment_score":0.00015797466039657593,"num_words":20,"start":325.26498,"end":338.87},{"sentences":[{"text":"I can't pay nothing to rent.","start":339.49,"end":341.27,"sentiment":"negative","sentiment_score":-0.6680846412976583},{"text":"Unless I was gonna take the old me back as I've got that doesn't that's the wrong one and go and get some money for that.","start":341.56998,"end":351.955,"sentiment":"negative","sentiment_score":-0.6223984108521388},{"text":"Yeah.","start":360.80002,"end":361.28,"sentiment":"neutral","sentiment_score":-0.08700820803642273},{"text":"But it's the wrong one.","start":361.28,"end":362.4,"sentiment":"neutral","sentiment_score":-0.3145683765411377},{"text":"It's a DSL.","start":362.4,"end":363.46,"sentiment":"neutral","sentiment_score":-0.2148101031780243}],"sentiment":"negative","sentiment_score":-0.5486621202492132,"num_words":41,"start":339.49,"end":363.46},{"sentences":[{"text":"It's a DSL.","start":364.16,"end":365.22,"sentiment":"neutral","sentiment_score":-0.11612575501203537},{"text":"It's a wrong router.","start":365.36002,"end":366.5,"sentiment":"neutral","sentiment_score":-0.27766822278499603},{"text":"It hasn't got it hasn't got w y LAN.","start":368.0,"end":372.495,"sentiment":"neutral","sentiment_score":-0.1926192045211792},{"text":"It hasn't got w LAN.","start":372.495,"end":374.275,"sentiment":"neutral","sentiment_score":-0.15480342209339143},{"text":"It's only got right.","start":374.57498,"end":376.57498,"sentiment":"neutral","sentiment_score":-0.10360894538462162}],"sentiment":"neutral","sentiment_score":-0.17524303555488585,"num_words":25,"start":364.16,"end":376.57498},{"sentences":[{"text":"It hasn't got that, and I need that.","start":376.57498,"end":379.155,"sentiment":"neutral","sentiment_score":-0.26654308661818504},{"text":"So I've got the wrong router.","start":379.29498,"end":381.315,"sentiment":"negative","sentiment_score":-0.37000331779321033},{"text":"I did have that router that my son gave me two years ago, but I hooked it up to the old place and it didn't work.","start":381.84,"end":392.63998,"sentiment":"neutral","sentiment_score":-0.14481010803809533},{"text":"So I had to assault it and got this one because it was ADSL.","start":392.63998,"end":397.605,"sentiment":"neutral","sentiment_score":-0.14157860513244355},{"text":"Right?","start":399.58502,"end":400.08502,"sentiment":"neutral","sentiment_score":0.0031786998733878136}],"sentiment":"neutral","sentiment_score":-0.18356998510320077,"num_words":55,"start":376.57498,"end":400.08502},{"sentences":[{"text":"ADSL is phone line.","start":400.30502,"end":402.565,"sentiment":"neutral","sentiment_score":0.006938142701983452},{"text":"It's copper.","start":402.86502,"end":403.685,"sentiment":"neutral","sentiment_score":0.009322931058704853},{"text":"It's fiber to copper.","start":403.98502,"end":405.605,"sentiment":"neutral","sentiment_score":0.009153400082141161},{"text":"There's copper in the house.","start":405.665,"end":407.20502,"sentiment":"neutral","sentiment_score":-0.008873171545565129},{"text":"Now this place is all brand new.","start":407.73,"end":409.57,"sentiment":"neutral","sentiment_score":0.019415958651474545}],"sentiment":"neutral","sentiment_score":0.007934449367563833,"num_words":22,"start":400.30502,"end":409.57},{"sentences":[{"text":"It's fiber to fiber.","start":409.57,"end":410.95,"sentiment":"neutral","sentiment_score":0.0339600476436317},{"text":"So now I need is how do you say it, Yleen?","start":411.49,"end":415.67,"sentiment":"neutral","sentiment_score":-0.0018889736384153366},{"text":"Is that how you say it, Hey.","start":419.81,"end":422.44498,"sentiment":"neutral","sentiment_score":0.044030352628656795},{"text":"I'm listening.","start":422.44498,"end":423.10498,"sentiment":"neutral","sentiment_score":-0.007977592293173075},{"text":"Yeah.","start":423.72498,"end":424.04498,"sentiment":"neutral","sentiment_score":-0.0008041523396968842}],"sentiment":"neutral","sentiment_score":0.016260584481060505,"num_words":25,"start":409.57,"end":424.04498},{"sentences":[{"text":"I asked you a question.","start":424.04498,"end":425.00497,"sentiment":"neutral","sentiment_score":-0.025471443310379982},{"text":"Is that how you say it?","start":425.00497,"end":426.525,"sentiment":"neutral","sentiment_score":-0.03845650516450405},{"text":"Why land?","start":426.525,"end":427.34497,"sentiment":"neutral","sentiment_score":-0.1269412487745285},{"text":"Am I saying that right?","start":429.72498,"end":431.26498,"sentiment":"neutral","sentiment_score":-0.11618495434522629},{"text":"Am I saying that right?","start":431.56497,"end":433.10498,"sentiment":"neutral","sentiment_score":-0.09824076890945435}],"sentiment":"neutral","sentiment_score":-0.0732220591896254,"num_words":23,"start":424.04498,"end":433.10498},{"sentences":[{"text":"You don't understand what I'm saying here.","start":435.87997,"end":438.13998,"sentiment":"neutral","sentiment_score":-0.2024991363286972},{"text":"My land, is that that's what I need.","start":439.63998,"end":442.3,"sentiment":"neutral","sentiment_score":-0.19405291602015495},{"text":"Am I saying that right?","start":442.36,"end":443.8,"sentiment":"neutral","sentiment_score":-0.13382995426654815},{"text":"That word right?","start":443.8,"end":444.86,"sentiment":"neutral","sentiment_score":-0.13389342774947485},{"text":"Yeah.","start":448.91998,"end":449.24,"sentiment":"neutral","sentiment_score":-0.23076049983501432}],"sentiment":"neutral","sentiment_score":-0.17797949320326248,"num_words":24,"start":435.87997,"end":449.24},{"sentences":[{"text":"But it's fucking my land on me.","start":449.24,"end":451.615,"sentiment":"negative","sentiment_score":-0.7088697893278939},{"text":"I'm in the back of me.","start":451.615,"end":452.835,"sentiment":"negative","sentiment_score":-0.4316195249557495},{"text":"Don't worry, though.","start":455.13498,"end":455.85498,"sentiment":"neutral","sentiment_score":-0.08514836678902309},{"text":"You fucking don't understand what I'm saying.","start":455.85498,"end":458.195,"sentiment":"negative","sentiment_score":-0.7088401913642883},{"text":"I'm offline.","start":460.41498,"end":461.155,"sentiment":"neutral","sentiment_score":-0.270644947886467}],"sentiment":"negative","sentiment_score":-0.5324168804287911,"num_words":25,"start":449.24,"end":461.155},{"sentences":[{"text":"Well, I'm offline.","start":461.695,"end":462.51498,"sentiment":"neutral","sentiment_score":-0.15990352630615234},{"text":"I'm not offline.","start":462.57498,"end":463.475,"sentiment":"neutral","sentiment_score":-0.20590452353159586},{"text":"See, try again.","start":464.91,"end":466.05002,"sentiment":"neutral","sentiment_score":-0.145882710814476},{"text":"I'm trying to open this I'm trying to open this email, and it's saying I'm offline, but I'm not.","start":466.19,"end":472.05002,"sentiment":"neutral","sentiment_score":-0.11242683878854702},{"text":"The connect the WiFi the connection here is so slow.","start":472.59003,"end":478.53,"sentiment":"negative","sentiment_score":-0.5176213592290878}],"sentiment":"neutral","sentiment_score":-0.23282620555868275,"num_words":38,"start":461.695,"end":478.53},{"sentences":[{"text":"Anyway, I can park next on the night.","start":479.665,"end":485.365,"sentiment":"neutral","sentiment_score":0.004222498275339604},{"text":"Okay?","start":485.42502,"end":485.92502,"sentiment":"neutral","sentiment_score":0.08235301822423935},{"text":"To transfer what?","start":499.77,"end":500.91,"sentiment":"neutral","sentiment_score":0.038752634078264236},{"text":"What's the pipe of it?","start":507.21,"end":508.67,"sentiment":"neutral","sentiment_score":0.023875367268919943},{"text":"Help help the paperwork.","start":509.89502,"end":511.435,"sentiment":"neutral","sentiment_score":0.10387366451323032}],"sentiment":"neutral","sentiment_score":0.03653630481234619,"num_words":21,"start":479.665,"end":511.435},{"sentences":[{"text":"Yeah.","start":519.015,"end":519.335,"sentiment":"neutral","sentiment_score":0.0849490538239479},{"text":"We'll still get it first.","start":519.335,"end":520.875,"sentiment":"neutral","sentiment_score":0.0893981248140335},{"text":"Yeah.","start":521.07,"end":521.57,"sentiment":"neutral","sentiment_score":0.08592300117015839},{"text":"Yeah.","start":532.91003,"end":533.15,"sentiment":"neutral","sentiment_score":0.02369086816906929},{"text":"We did try to hook it up last night, and he said, is it connected to the wireline?","start":533.15,"end":539.02496,"sentiment":"neutral","sentiment_score":-0.024764350822402373}],"sentiment":"neutral","sentiment_score":0.007530585862696171,"num_words":26,"start":519.015,"end":539.02496},{"sentences":[{"text":"I said, I don't have that on the back of my router.","start":539.245,"end":541.96497,"sentiment":"neutral","sentiment_score":-0.09430466250826915},{"text":"He said, yeah.","start":541.96497,"end":542.765,"sentiment":"neutral","sentiment_score":-0.07783976445595424},{"text":"Well, you've got the wrong router.","start":542.765,"end":544.385,"sentiment":"neutral","sentiment_score":-0.18619824945926666},{"text":"I said, no wonder it wouldn't work.","start":545.565,"end":548.305,"sentiment":"neutral","sentiment_score":-0.20349782066685812},{"text":"So yeah.","start":548.52496,"end":549.58496,"sentiment":"neutral","sentiment_score":-0.08692692220211029}],"sentiment":"neutral","sentiment_score":-0.13602344430983065,"num_words":30,"start":539.245,"end":549.58496},{"sentences":[{"text":"He didn't mention when I had to pay for it, but I thought I might get is it can you put it in the bill?","start":550.64,"end":556.64,"sentiment":"neutral","sentiment_score":-0.07606883391737938},{"text":"Can I pay an extra $20 every bill or something?","start":556.64,"end":560.66003,"sentiment":"neutral","sentiment_score":-0.08251404538750648},{"text":"Yeah.","start":567.905,"end":568.145,"sentiment":"neutral","sentiment_score":-0.03340212255716324},{"text":"I should've done it the other way.","start":568.145,"end":570.005,"sentiment":"neutral","sentiment_score":-0.07458767560975892},{"text":"And got that got the router.","start":570.625,"end":573.365,"sentiment":"neutral","sentiment_score":-0.019393453374505043}],"sentiment":"neutral","sentiment_score":-0.06936199742616439,"num_words":49,"start":550.64,"end":573.365},{"sentences":[{"text":"Alright.","start":583.63,"end":584.13,"sentiment":"neutral","sentiment_score":0.06421948969364166},{"text":"I was thinking I might be able to get if I can sell the one I got, I might be able to go and buy them today, but it doesn't matter.","start":584.35004,"end":592.89496,"sentiment":"neutral","sentiment_score":0.09819131452710397},{"text":"You send me that one.","start":592.89496,"end":594.355,"sentiment":"neutral","sentiment_score":0.11804638803005219},{"text":"I'll pay it then July 9.","start":594.65497,"end":598.675,"sentiment":"neutral","sentiment_score":0.12090592831373215},{"text":"Very good.","start":599.055,"end":599.875,"sentiment":"positive","sentiment_score":0.4170469790697098}],"sentiment":"neutral","sentiment_score":0.11684248240457641,"num_words":45,"start":583.63,"end":599.875},{"sentences":[{"text":"Have you got the last day?","start":602.495,"end":604.195,"sentiment":"positive","sentiment_score":0.4110594590504964}],"sentiment":"positive","sentiment_score":0.4110594590504964,"num_words":6,"start":602.495,"end":604.195}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good morning.\n\nChannel 1: Yeah. Hang on. My it's very slow. Hello?\n\nChannel 0: Hi. Good morning. This is Melissa from Airtel accounts. Am I speaking to Jeffrey Graham?\n\nChannel 1: AirTel. Is that Internet?\n\nChannel 0: Yes. Your Internet service provider\n\nChannel 1: Yes.\n\nChannel 0: would like to, let you know that we sent you the invoice for the discounted price of the router you ordered along with your delivery charge. Have you received it? We send it via email.\n\nChannel 1: I don't know. I have a root.\n\nChannel 0: Okay. And we would like to ask as well if you need any assistance to process the payment over the phone. Reason why we're reaching out today.\n\nChannel 1: How long do I get hang on. How long do I get to pay for that?\n\nChannel 0: Yeah. You have to pay this right away. In that way,\n\nChannel 1: I\n\nChannel 0: we\n\nChannel 1: haven't\n\nChannel 0: can\n\nChannel 1: got I haven't got the money. He just said he's gonna send me one. I thought I had some time to pay it.\n\nChannel 0: yeah. The when can you pay? In that way, I could check what we can do.\n\nChannel 1: Well, it's a $100.\n\nChannel 0: Yeah. Yeah. It's $120. $100 that's your discounted price for the router and then the standard delivery charge of $20.\n\nChannel 1: Yeah. He just told me a 100. No. That's an email, but t p link ID. Missing plan settings.\n\nHang on.\n\nChannel 0: Sure. It's end up, like, around\n\nChannel 1: My phone's\n\nChannel 0: six.\n\nChannel 1: very flat. Oh, no. I'm sending an email. Why am I sending a fucking email? I just wanna open it.\n\nChannel 0: Mhmm.\n\nChannel 1: Welcome to Airtel. Hang on. What have I done? Okay. Since we attempted to call you, connect the router.\n\nIt needs to be seen by us. No. There isn't one yet.\n\nChannel 0: No. You tried to search it's from Melissa Airtel or the subject name is router? Okay. Let me resend to you while I have you on the line. Okay?\n\nIn that way\n\nChannel 1: I've got there's a chat on e.\n\nChannel 0: sure. Let me do it right now.\n\nChannel 1: I've already just turned the Internet on on on my phone. I turned the data off when I'm not using the phone, and I turned it on when I'm using it. And when I turn it back on, I get too many emails and messages and notifications as I drop the\n\nChannel 0: Yeah. I I\n\nChannel 1: phone\n\nChannel 0: tried to refresh. I just\n\nChannel 1: up\n\nChannel 0: resent it. So it's\n\nChannel 1: and\n\nChannel 0: from your above\n\nChannel 1: it\n\nChannel 0: email inbox.\n\nChannel 1: goes slow. Here we go. Noosa at it's still taking a long time to open.\n\nChannel 0: Mhmm.\n\nChannel 1: The Wi Fi here is not very good because we got a mountain.\n\nChannel 0: Mhmm.\n\nChannel 1: Very slow. The Wi Fi here. Sometimes. Especially this time of morning, 10:00, everyone's using it. See, it's not opening.\n\nTaking so long to open.\n\nChannel 0: It's really slow if it's like that.\n\nChannel 1: Yeah.\n\nChannel 0: You're just\n\nChannel 1: That that's\n\nChannel 0: using\n\nChannel 1: why.\n\nChannel 0: the phone?\n\nChannel 1: Hang on. That's why I'm getting the fiber to fiber Internet because,\n\nChannel 0: Mhmm.\n\nChannel 1: you know, yeah, it's still I've got it, but it's not opening. It's opening, opening, opening. It's it's just slow. So I've got it, but I can't read it because it won't open. It will open, but I don't know how long it's gonna take.\n\nLove it to be sitting here ten minutes. So I\n\nChannel 0: Okay.\n\nChannel 1: can't\n\nChannel 0: But anyway\n\nChannel 1: pass I haven't\n\nChannel 0: but\n\nChannel 1: got\n\nChannel 0: any\n\nChannel 1: that until next Thursday.\n\nChannel 0: okay.\n\nChannel 1: He should\n\nChannel 0: Let\n\nChannel 1: he should've said he should've he should've said when I have to pay it, but he didn't. Alright? He said I'll get you a warehouse for half price, and and I ain't got a $100. I don't get paid till not this Thursday, next Thursday. So it's gonna take me a week and a half to have the money.\n\nChannel 0: So next Thursday will be on July 9?\n\nChannel 1: What? I don't know what the day is it, sir? You mustn't\n\nChannel 0: Yeah.\n\nChannel 1: look\n\nChannel 0: No.\n\nChannel 1: like.\n\nChannel 0: I'm looking on my calendar. In that way, I could inform.\n\nChannel 1: You're gonna let me find out. Yeah. The ninth the July 9. Yeah. The ninth of\n\nChannel 0: July\n\nChannel 1: July,\n\nChannel 0: nine.\n\nChannel 1: I get paid. I can't pay nothing to rent. Unless I was gonna take the old me back as I've got that doesn't that's the wrong one and go and get some money for that.\n\nChannel 0: Mhmm. And have they already tried to connect your router or not yet, your own one?\n\nChannel 1: Yeah. But it's the wrong one. It's\n\nChannel 0: It's\n\nChannel 1: a\n\nChannel 0: not\n\nChannel 1: DSL.\n\nChannel 0: working.\n\nChannel 1: It's a DSL.\n\nChannel 0: Mhmm.\n\nChannel 1: It's a wrong router. It\n\nChannel 0: I\n\nChannel 1: hasn't\n\nChannel 0: see.\n\nChannel 1: got\n\nChannel 0: I understand.\n\nChannel 1: it hasn't got w y LAN. It hasn't got w LAN. It's only\n\nChannel 0: Mhmm.\n\nChannel 1: got right. It hasn't got that, and I need that. So I've got the wrong router. I did\n\nChannel 0: Okay.\n\nChannel 1: have that router that\n\nChannel 0: Mhmm.\n\nChannel 1: my son gave me two years ago, but I hooked it up to the old place and it didn't work. So I had to assault it and got this one because it was ADSL.\n\nChannel 0: Mhmm.\n\nChannel 1: Right? ADSL is phone line. It's copper. It's fiber to copper. There's copper in the house.\n\nNow this place is all brand new. It's fiber to fiber. So now I need is how do you say it, Yleen?\n\nChannel 0: Yeah. That's right. It's Fava to Fava\n\nChannel 1: Is that\n\nChannel 0: the reason\n\nChannel 1: how you say\n\nChannel 0: why\n\nChannel 1: it,\n\nChannel 0: you you need\n\nChannel 1: Hey.\n\nChannel 0: but\n\nChannel 1: I'm\n\nChannel 0: once\n\nChannel 1: listening.\n\nChannel 0: we've\n\nChannel 1: Yeah. I asked you a question. Is that how you say it? Why land? Am I saying that right?\n\nAm I saying that right?\n\nChannel 0: What have you\n\nChannel 1: You\n\nChannel 0: said?\n\nChannel 1: don't\n\nChannel 0: I'm\n\nChannel 1: understand\n\nChannel 0: sorry.\n\nChannel 1: what\n\nChannel 0: You cut\n\nChannel 1: I'm\n\nChannel 0: up.\n\nChannel 1: saying here. My land, is that that's what I need. Am I saying that right? That word right?\n\nChannel 0: No. It's Fiverr to Fiverr.\n\nChannel 1: Yeah.\n\nChannel 0: That's\n\nChannel 1: But\n\nChannel 0: the kind\n\nChannel 1: it's fucking my land on me. I'm in the back of me. Don't worry, though. You fucking don't understand what I'm saying. I'm offline.\n\nWell, I'm offline. I'm not offline. See, try again. I'm trying\n\nChannel 0: Okay. So\n\nChannel 1: to open this I'm trying to open this email, and it's saying I'm offline, but I'm not. The connect the WiFi the connection here is so slow. Anyway, I can park next on the night. Okay?\n\nChannel 0: Sure. I appreciate that. I will have that notated and inform our team in reference to this. Okay? And then I'll just call you back on July 9 if you need help to process your payment that day.\n\nChannel 1: To transfer what?\n\nChannel 0: I will be calling you back on July 9 if you need help so I can help you to\n\nChannel 1: What's\n\nChannel 0: process\n\nChannel 1: the pipe\n\nChannel 0: the payment.\n\nChannel 1: of it?\n\nChannel 0: Yeah. And then\n\nChannel 1: Help\n\nChannel 0: I will\n\nChannel 1: help\n\nChannel 0: inform\n\nChannel 1: the paperwork.\n\nChannel 0: our provisioning team that you can pay on July 9 for this router.\n\nChannel 1: Yeah. We'll still get it first. Yeah.\n\nChannel 0: Yes. And then I will just let them know. I believe you already spoke to Dom. Right? He's the one who provided you this discounted amount\n\nChannel 1: Yeah.\n\nChannel 0: for\n\nChannel 1: We\n\nChannel 0: the\n\nChannel 1: did\n\nChannel 0: router.\n\nChannel 1: try to hook it up last night, and he said, is it connected to the wireline? I said, I don't have that on the back of my router. He said, yeah. Well, you've got the wrong router. I said, no wonder it wouldn't work.\n\nSo yeah. He didn't mention when I had to pay for it, but I thought I might get is it can you put it in the bill? Can I pay an extra $20 every bill or something?\n\nChannel 0: No. The router should be paid one time,\n\nChannel 1: Yeah. I should've\n\nChannel 0: But\n\nChannel 1: done it the other way. And\n\nChannel 0: but\n\nChannel 1: got\n\nChannel 0: we can,\n\nChannel 1: that got the router.\n\nChannel 0: yeah, we can give you this time on July 9. I will just inform our back end about this.\n\nChannel 1: Alright. I was thinking\n\nChannel 0: Alright.\n\nChannel 1: I might be able to get if I\n\nChannel 0: Yes.\n\nChannel 1: can sell the one I got, I might be able to go and buy them today, but it doesn't matter. You send me that one. I'll pay it then July 9. Very good.\n\nChannel 0: Oh, sure. I'll inform him. Okay? Nothing to worry. Thank\n\nChannel 1: Have\n\nChannel 0: you\n\nChannel 1: you got\n\nChannel 0: so much.\n\nChannel 1: the last day?\n\nChannel 0: Yes. Have a good one. Cheers.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.4399998,"end":3.84,"sentiment":"neutral","sentiment_score":0.18945612013339996},{"text":"Good morning.","start":3.84,"end":4.5,"sentiment":"neutral","sentiment_score":0.2788850963115692}],"sentiment":"neutral","sentiment_score":0.2490754375855128,"channel":0,"num_words":3,"start":3.4399998,"end":4.5},{"sentences":[{"text":"Yeah.","start":5.8399997,"end":6.08,"sentiment":"neutral","sentiment_score":0.04667258635163307},{"text":"Hang on.","start":6.08,"end":6.56,"sentiment":"neutral","sentiment_score":-0.13873060047626495},{"text":"My it's very slow.","start":6.56,"end":8.26,"sentiment":"negative","sentiment_score":-0.6674828082323074},{"text":"Hello?","start":8.4,"end":8.9,"sentiment":"neutral","sentiment_score":-0.24053826928138733}],"sentiment":"negative","sentiment_score":-0.39265726460143924,"channel":1,"num_words":8,"start":5.8399997,"end":8.9},{"sentences":[{"text":"Hi.","start":9.84,"end":10.16,"sentiment":"neutral","sentiment_score":0.029238546267151833},{"text":"Good morning.","start":10.16,"end":10.9,"sentiment":"neutral","sentiment_score":0.17519313842058182},{"text":"This is Melissa from Airtel accounts.","start":11.2,"end":13.7,"sentiment":"neutral","sentiment_score":0.13604440788427988},{"text":"Am I speaking to Jeffrey Graham?","start":13.8949995,"end":15.914999,"sentiment":"neutral","sentiment_score":0.0791525865594546}],"sentiment":"neutral","sentiment_score":0.11138711931804816,"channel":0,"num_words":15,"start":9.84,"end":15.914999},{"sentences":[{"text":"AirTel.","start":17.535,"end":18.035,"sentiment":"neutral","sentiment_score":0.03204112499952316},{"text":"Is that Internet?","start":18.175,"end":19.075,"sentiment":"neutral","sentiment_score":0.050779921313126884}],"sentiment":"neutral","sentiment_score":0.04609522223472595,"channel":1,"num_words":4,"start":17.535,"end":19.075},{"sentences":[{"text":"Yes.","start":19.895,"end":20.395,"sentiment":"neutral","sentiment_score":0.07258127629756927},{"text":"Your Internet service provider","start":20.535,"end":22.474998,"sentiment":"neutral","sentiment_score":0.06035515107214451}],"sentiment":"neutral","sentiment_score":0.06280037611722947,"channel":0,"num_words":5,"start":19.895,"end":22.474998},{"sentences":[{"text":"Yes.","start":23.215,"end":23.715,"sentiment":"neutral","sentiment_score":0.15990442037582395}],"sentiment":"neutral","sentiment_score":0.15990442037582395,"channel":1,"num_words":1,"start":23.215,"end":23.715},{"sentences":[{"text":"would like to, let you know that we sent you the invoice for the discounted price of the router you ordered along with your delivery charge.","start":23.414999,"end":34.670002,"sentiment":"neutral","sentiment_score":0.20143156555982736},{"text":"Have you received it?","start":34.670002,"end":35.71,"sentiment":"neutral","sentiment_score":0.08906152099370956},{"text":"We send it via email.","start":35.71,"end":37.33,"sentiment":"neutral","sentiment_score":0.009692532569169998}],"sentiment":"neutral","sentiment_score":0.16119798432503427,"channel":0,"num_words":35,"start":23.414999,"end":37.33},{"sentences":[{"text":"I don't know.","start":40.325,"end":40.965,"sentiment":"neutral","sentiment_score":-0.2093591888745626},{"text":"I have a root.","start":40.965,"end":42.024998,"sentiment":"neutral","sentiment_score":-0.19621289148926735}],"sentiment":"neutral","sentiment_score":-0.20184701894010817,"channel":1,"num_words":7,"start":40.325,"end":42.024998},{"sentences":[{"text":"Okay.","start":42.905,"end":43.305,"sentiment":"neutral","sentiment_score":0.03603183850646019},{"text":"And we would like to ask as well if you need any assistance to process the payment over the phone.","start":43.305,"end":49.245,"sentiment":"neutral","sentiment_score":0.0831563325598836},{"text":"Reason why we're reaching out today.","start":49.625,"end":51.725,"sentiment":"neutral","sentiment_score":0.06095688293377558}],"sentiment":"neutral","sentiment_score":0.07647776990025132,"channel":0,"num_words":27,"start":42.905,"end":51.725},{"sentences":[{"text":"How long do I get hang on.","start":51.989998,"end":57.35,"sentiment":"neutral","sentiment_score":-0.14452952998025076},{"text":"How long do I get to pay for that?","start":57.35,"end":59.61,"sentiment":"neutral","sentiment_score":-0.1346812430355284}],"sentiment":"neutral","sentiment_score":-0.13898986857384443,"channel":1,"num_words":16,"start":51.989998,"end":59.61},{"sentences":[{"text":"Yeah.","start":60.5,"end":60.74,"sentiment":"neutral","sentiment_score":-0.10797101259231567},{"text":"You have to pay this right away.","start":60.74,"end":64.1,"sentiment":"neutral","sentiment_score":-0.19376095703669957},{"text":"In that way,","start":64.1,"end":65.08,"sentiment":"neutral","sentiment_score":-0.17425191402435303}],"sentiment":"neutral","sentiment_score":-0.1806412230838429,"channel":0,"num_words":11,"start":60.5,"end":65.08},{"sentences":[{"text":"I","start":65.355,"end":65.595,"sentiment":"neutral","sentiment_score":-0.24704177677631375}],"sentiment":"neutral","sentiment_score":-0.24704177677631375,"channel":1,"num_words":1,"start":65.355,"end":65.595},{"sentences":[{"text":"we","start":65.38,"end":65.62,"sentiment":"neutral","sentiment_score":-0.2681325674057007}],"sentiment":"neutral","sentiment_score":-0.2681325674057007,"channel":0,"num_words":1,"start":65.38,"end":65.62},{"sentences":[{"text":"haven't","start":65.595,"end":65.995,"sentiment":"neutral","sentiment_score":-0.2483612895011902}],"sentiment":"neutral","sentiment_score":-0.2483612895011902,"channel":1,"num_words":1,"start":65.595,"end":65.995},{"sentences":[{"text":"can","start":65.62,"end":66.12,"sentiment":"neutral","sentiment_score":-0.31976068019866943}],"sentiment":"neutral","sentiment_score":-0.31976068019866943,"channel":0,"num_words":1,"start":65.62,"end":66.12},{"sentences":[{"text":"got I haven't got the money.","start":65.995,"end":67.695,"sentiment":"neutral","sentiment_score":-0.30020076284805935},{"text":"He just said he's gonna send me one.","start":68.155,"end":69.915,"sentiment":"neutral","sentiment_score":-0.13155264500528574},{"text":"I thought I had some time to pay it.","start":69.915,"end":72.095,"sentiment":"neutral","sentiment_score":-0.18953488932715523}],"sentiment":"neutral","sentiment_score":-0.19823651048152344,"channel":1,"num_words":23,"start":65.995,"end":72.095},{"sentences":[{"text":"yeah.","start":73.125,"end":73.604996,"sentiment":"neutral","sentiment_score":-0.030920354649424553},{"text":"The when can you pay?","start":73.604996,"end":76.325,"sentiment":"neutral","sentiment_score":-0.03540400378406048},{"text":"In that way, I could check what we can do.","start":76.325,"end":78.66499,"sentiment":"neutral","sentiment_score":-0.0004190197214484215}],"sentiment":"neutral","sentiment_score":-0.013258160674013197,"channel":0,"num_words":16,"start":73.125,"end":78.66499},{"sentences":[{"text":"Well, it's a $100.","start":78.799995,"end":80.42,"sentiment":"neutral","sentiment_score":0.006543738069012761}],"sentiment":"neutral","sentiment_score":0.006543738069012761,"channel":1,"num_words":4,"start":78.799995,"end":80.42},{"sentences":[{"text":"Yeah.","start":83.78,"end":84.1,"sentiment":"neutral","sentiment_score":0.03354402258992195},{"text":"Yeah.","start":84.1,"end":84.18,"sentiment":"neutral","sentiment_score":0.03688035160303116},{"text":"It's $120.","start":84.18,"end":85.96,"sentiment":"neutral","sentiment_score":0.034868936985731125},{"text":"$100 that's your discounted price for the router and then the standard delivery charge of $20.","start":86.1,"end":93.32,"sentiment":"neutral","sentiment_score":0.03356278233695775}],"sentiment":"neutral","sentiment_score":0.03385833827778697,"channel":0,"num_words":20,"start":83.78,"end":93.32},{"sentences":[{"text":"Yeah.","start":93.905,"end":94.405,"sentiment":"neutral","sentiment_score":-0.01981925219297409},{"text":"He just told me a 100.","start":95.665,"end":97.125,"sentiment":"neutral","sentiment_score":-0.06318961021800835},{"text":"No.","start":99.424995,"end":99.924995,"sentiment":"neutral","sentiment_score":-0.16438892483711243},{"text":"That's an email, but t p link ID.","start":101.345,"end":105.619995,"sentiment":"neutral","sentiment_score":-0.13455240428447723},{"text":"Missing plan settings.","start":107.759995,"end":109.299995,"sentiment":"neutral","sentiment_score":-0.12620401630798975}],"sentiment":"neutral","sentiment_score":-0.10623037481778547,"channel":1,"num_words":19,"start":93.905,"end":109.299995},{"sentences":[{"text":"Hang on.","start":110.24,"end":110.9,"sentiment":"neutral","sentiment_score":-0.07217046059668064}],"sentiment":"neutral","sentiment_score":-0.07217046059668064,"channel":1,"num_words":2,"start":110.24,"end":110.9},{"sentences":[{"text":"Sure.","start":112.479996,"end":112.88,"sentiment":"neutral","sentiment_score":-0.03521716967225075},{"text":"It's end up, like, around","start":112.88,"end":114.42,"sentiment":"neutral","sentiment_score":-0.08387922942638397}],"sentiment":"neutral","sentiment_score":-0.07576888613402843,"channel":0,"num_words":6,"start":112.479996,"end":114.42},{"sentences":[{"text":"My phone's","start":114.88,"end":115.52,"sentiment":"neutral","sentiment_score":-0.1260620392858982}],"sentiment":"neutral","sentiment_score":-0.1260620392858982,"channel":1,"num_words":2,"start":114.88,"end":115.52},{"sentences":[{"text":"six.","start":115.439995,"end":115.939995,"sentiment":"neutral","sentiment_score":-0.12968656420707703}],"sentiment":"neutral","sentiment_score":-0.12968656420707703,"channel":0,"num_words":1,"start":115.439995,"end":115.939995},{"sentences":[{"text":"very flat.","start":115.52,"end":116.42,"sentiment":"neutral","sentiment_score":-0.24464403092861176},{"text":"Oh, no.","start":117.28,"end":117.68,"sentiment":"neutral","sentiment_score":-0.21199434995651245},{"text":"I'm sending an email.","start":117.68,"end":119.06,"sentiment":"neutral","sentiment_score":-0.2269671969115734},{"text":"Why am I sending a fucking email?","start":120.59499,"end":122.695,"sentiment":"negative","sentiment_score":-0.42859312891960144},{"text":"I just wanna open it.","start":123.875,"end":125.494995,"sentiment":"neutral","sentiment_score":-0.2490012377500534}],"sentiment":"neutral","sentiment_score":-0.30331518203020097,"channel":1,"num_words":20,"start":115.52,"end":125.494995},{"sentences":[{"text":"Mhmm.","start":126.615,"end":127.115,"sentiment":"neutral","sentiment_score":-0.056657981127500534}],"sentiment":"neutral","sentiment_score":-0.056657981127500534,"channel":0,"num_words":1,"start":126.615,"end":127.115},{"sentences":[{"text":"Welcome to Airtel.","start":129.795,"end":131.015,"sentiment":"neutral","sentiment_score":0.027262978876630466},{"text":"Hang on.","start":134.62999,"end":135.45,"sentiment":"neutral","sentiment_score":0.013221833854913712},{"text":"What have I done?","start":135.75,"end":136.97,"sentiment":"neutral","sentiment_score":-0.024180155713111162},{"text":"Okay.","start":143.98999,"end":144.48999,"sentiment":"neutral","sentiment_score":-0.021776460111141205},{"text":"Since we attempted to call you, connect the router.","start":145.875,"end":148.855,"sentiment":"neutral","sentiment_score":-0.06144065782427788}],"sentiment":"neutral","sentiment_score":-0.029643705212756208,"channel":1,"num_words":19,"start":129.795,"end":148.855},{"sentences":[{"text":"It needs to be seen by us.","start":149.47499,"end":151.17499,"sentiment":"neutral","sentiment_score":-0.062147627983774455},{"text":"No.","start":152.11499,"end":152.355,"sentiment":"neutral","sentiment_score":-0.2178155779838562},{"text":"There isn't one yet.","start":152.355,"end":153.735,"sentiment":"neutral","sentiment_score":-0.21243709325790405}],"sentiment":"neutral","sentiment_score":-0.1252164455751578,"channel":1,"num_words":12,"start":149.47499,"end":153.735},{"sentences":[{"text":"No.","start":154.405,"end":154.905,"sentiment":"neutral","sentiment_score":-0.14386983215808868},{"text":"You tried to search it's from Melissa Airtel or the subject name is router?","start":155.285,"end":162.505,"sentiment":"neutral","sentiment_score":-0.07289060311658042},{"text":"Okay.","start":168.94,"end":169.44,"sentiment":"neutral","sentiment_score":-0.01681382767856121},{"text":"Let me resend to you while I have you on the line.","start":170.78,"end":173.58,"sentiment":"neutral","sentiment_score":0.0008558596794803938},{"text":"Okay?","start":173.58,"end":174.06,"sentiment":"neutral","sentiment_score":0.005846923217177391}],"sentiment":"neutral","sentiment_score":-0.040173616003373575,"channel":0,"num_words":29,"start":154.405,"end":174.06},{"sentences":[{"text":"In that way","start":174.06,"end":174.88,"sentiment":"neutral","sentiment_score":0.0007546370228131613}],"sentiment":"neutral","sentiment_score":0.0007546370228131613,"channel":0,"num_words":3,"start":174.06,"end":174.88},{"sentences":[{"text":"I've got there's a chat on e.","start":174.97499,"end":176.83499,"sentiment":"neutral","sentiment_score":-0.006311170113414326}],"sentiment":"neutral","sentiment_score":-0.006311170113414326,"channel":1,"num_words":7,"start":174.97499,"end":176.83499},{"sentences":[{"text":"sure.","start":177.545,"end":178.045,"sentiment":"neutral","sentiment_score":0.017182577401399612},{"text":"Let me do it right now.","start":178.265,"end":179.88501,"sentiment":"neutral","sentiment_score":0.013846630851427713}],"sentiment":"neutral","sentiment_score":0.014323194644280843,"channel":0,"num_words":7,"start":177.545,"end":179.88501},{"sentences":[{"text":"I've already just turned the Internet on on on my phone.","start":179.935,"end":183.235,"sentiment":"neutral","sentiment_score":-0.05587603930722584},{"text":"I turned the data off when I'm not using the phone, and I turned it on when I'm using it.","start":183.55,"end":188.45,"sentiment":"neutral","sentiment_score":-0.11514546889811754},{"text":"And when I turn it back on, I get too many emails and messages and notifications as I drop the","start":188.67,"end":200.875,"sentiment":"neutral","sentiment_score":-0.18825872465968133}],"sentiment":"neutral","sentiment_score":-0.1310337314418718,"channel":1,"num_words":51,"start":179.935,"end":200.875},{"sentences":[{"text":"Yeah.","start":200.81,"end":201.31,"sentiment":"neutral","sentiment_score":-0.09017027914524078},{"text":"I I","start":201.45,"end":202.09,"sentiment":"neutral","sentiment_score":-0.14854339510202408}],"sentiment":"neutral","sentiment_score":-0.1290856897830963,"channel":0,"num_words":3,"start":200.81,"end":202.09},{"sentences":[{"text":"phone","start":201.95215,"end":202.45215,"sentiment":"neutral","sentiment_score":-0.16750183701515198}],"sentiment":"neutral","sentiment_score":-0.16750183701515198,"channel":1,"num_words":1,"start":201.95215,"end":202.45215},{"sentences":[{"text":"tried to refresh.","start":202.09,"end":203.05,"sentiment":"neutral","sentiment_score":-0.1706874966621399},{"text":"I just","start":203.05,"end":203.53,"sentiment":"neutral","sentiment_score":-0.12079938128590584}],"sentiment":"neutral","sentiment_score":-0.15073225051164627,"channel":0,"num_words":5,"start":202.09,"end":203.53},{"sentences":[{"text":"up","start":203.52928,"end":204.02928,"sentiment":"neutral","sentiment_score":-0.09925585240125656}],"sentiment":"neutral","sentiment_score":-0.09925585240125656,"channel":1,"num_words":1,"start":203.52928,"end":204.02928},{"sentences":[{"text":"resent it.","start":203.53,"end":204.25,"sentiment":"neutral","sentiment_score":-0.1395592987537384},{"text":"So it's","start":204.25,"end":205.07,"sentiment":"neutral","sentiment_score":-0.1448529064655304}],"sentiment":"neutral","sentiment_score":-0.1422061026096344,"channel":0,"num_words":4,"start":203.53,"end":205.07},{"sentences":[{"text":"and","start":205.10643,"end":205.60643,"sentiment":"neutral","sentiment_score":-0.1153973937034607}],"sentiment":"neutral","sentiment_score":-0.1153973937034607,"channel":1,"num_words":1,"start":205.10643,"end":205.60643},{"sentences":[{"text":"from your above","start":205.185,"end":206.76,"sentiment":"neutral","sentiment_score":-0.15016851822535196}],"sentiment":"neutral","sentiment_score":-0.15016851822535196,"channel":0,"num_words":3,"start":205.185,"end":206.76},{"sentences":[{"text":"it","start":206.68356,"end":207.18356,"sentiment":"neutral","sentiment_score":-0.18543633818626404}],"sentiment":"neutral","sentiment_score":-0.18543633818626404,"channel":1,"num_words":1,"start":206.68356,"end":207.18356},{"sentences":[{"text":"email inbox.","start":206.935,"end":207.685,"sentiment":"neutral","sentiment_score":-0.22714639455080032}],"sentiment":"neutral","sentiment_score":-0.22714639455080032,"channel":0,"num_words":2,"start":206.935,"end":207.685},{"sentences":[{"text":"goes slow.","start":208.26071,"end":210.33784,"sentiment":"negative","sentiment_score":-0.436762198805809},{"text":"Here we go.","start":211.415,"end":212.395,"sentiment":"neutral","sentiment_score":-0.1638678858677546},{"text":"Noosa at it's still taking a long time to open.","start":213.68,"end":217.86,"sentiment":"negative","sentiment_score":-0.6354636013507843}],"sentiment":"negative","sentiment_score":-0.5146509379148483,"channel":1,"num_words":15,"start":208.26071,"end":217.86},{"sentences":[{"text":"Mhmm.","start":218.785,"end":219.285,"sentiment":"neutral","sentiment_score":-0.22147321701049805}],"sentiment":"neutral","sentiment_score":-0.22147321701049805,"channel":0,"num_words":1,"start":218.785,"end":219.285},{"sentences":[{"text":"The Wi Fi here is not very good because we got a mountain.","start":220.23999,"end":225.94,"sentiment":"negative","sentiment_score":-0.47938892474541295}],"sentiment":"negative","sentiment_score":-0.47938892474541295,"channel":1,"num_words":13,"start":220.23999,"end":225.94},{"sentences":[{"text":"Mhmm.","start":227.37999,"end":227.87999,"sentiment":"neutral","sentiment_score":-0.1872689425945282}],"sentiment":"neutral","sentiment_score":-0.1872689425945282,"channel":0,"num_words":1,"start":227.37999,"end":227.87999},{"sentences":[{"text":"Very slow.","start":228.115,"end":229.015,"sentiment":"negative","sentiment_score":-0.40740546584129333},{"text":"The Wi Fi here.","start":229.235,"end":230.755,"sentiment":"neutral","sentiment_score":-0.2059321440756321},{"text":"Sometimes.","start":230.755,"end":231.255,"sentiment":"neutral","sentiment_score":-0.2103756070137024},{"text":"Especially this time of morning, 10:00, everyone's using it.","start":232.595,"end":235.955,"sentiment":"neutral","sentiment_score":-0.21189920935365888},{"text":"See, it's not opening.","start":235.955,"end":237.175,"sentiment":"negative","sentiment_score":-0.3625287041068077}],"sentiment":"neutral","sentiment_score":-0.2603061407804489,"channel":1,"num_words":20,"start":228.115,"end":237.175},{"sentences":[{"text":"Taking so long to open.","start":237.795,"end":239.495,"sentiment":"negative","sentiment_score":-0.4621810674667358}],"sentiment":"negative","sentiment_score":-0.4621810674667358,"channel":1,"num_words":5,"start":237.795,"end":239.495},{"sentences":[{"text":"It's really slow if it's like that.","start":241.015,"end":243.27501,"sentiment":"negative","sentiment_score":-0.4940142333507538}],"sentiment":"negative","sentiment_score":-0.4940142333507538,"channel":0,"num_words":7,"start":241.015,"end":243.27501},{"sentences":[{"text":"Yeah.","start":244.0,"end":244.32,"sentiment":"neutral","sentiment_score":-0.07536236196756363}],"sentiment":"neutral","sentiment_score":-0.07536236196756363,"channel":1,"num_words":1,"start":244.0,"end":244.32},{"sentences":[{"text":"You're just","start":244.05501,"end":244.79501,"sentiment":"neutral","sentiment_score":-0.06612602807581425}],"sentiment":"neutral","sentiment_score":-0.06612602807581425,"channel":0,"num_words":2,"start":244.05501,"end":244.79501},{"sentences":[{"text":"That that's","start":244.32,"end":244.96,"sentiment":"neutral","sentiment_score":-0.06272232159972191}],"sentiment":"neutral","sentiment_score":-0.06272232159972191,"channel":1,"num_words":2,"start":244.32,"end":244.96},{"sentences":[{"text":"using","start":244.83,"end":245.06,"sentiment":"neutral","sentiment_score":-0.05808408185839653}],"sentiment":"neutral","sentiment_score":-0.05808408185839653,"channel":0,"num_words":1,"start":244.83,"end":245.06},{"sentences":[{"text":"why.","start":244.96,"end":245.46,"sentiment":"neutral","sentiment_score":-0.05878415331244469}],"sentiment":"neutral","sentiment_score":-0.05878415331244469,"channel":1,"num_words":1,"start":244.96,"end":245.46},{"sentences":[{"text":"the phone?","start":245.06,"end":245.81,"sentiment":"neutral","sentiment_score":-0.036028992384672165}],"sentiment":"neutral","sentiment_score":-0.036028992384672165,"channel":0,"num_words":2,"start":245.06,"end":245.81},{"sentences":[{"text":"Hang on.","start":246.24,"end":247.22,"sentiment":"neutral","sentiment_score":-0.05090195871889591},{"text":"That's why I'm getting the fiber to fiber Internet because,","start":247.6,"end":253.3,"sentiment":"neutral","sentiment_score":-0.03696120493113995}],"sentiment":"neutral","sentiment_score":-0.03928466389576594,"channel":1,"num_words":12,"start":246.24,"end":253.3},{"sentences":[{"text":"Mhmm.","start":253.15,"end":253.65,"sentiment":"neutral","sentiment_score":-0.05718618631362915}],"sentiment":"neutral","sentiment_score":-0.05718618631362915,"channel":0,"num_words":1,"start":253.15,"end":253.65},{"sentences":[{"text":"you know, yeah, it's still I've got it, but it's not opening.","start":254.16,"end":259.815,"sentiment":"neutral","sentiment_score":-0.12280857749283314},{"text":"It's opening, opening, opening.","start":259.815,"end":262.23502,"sentiment":"neutral","sentiment_score":-0.1509358137845993},{"text":"It's it's just slow.","start":262.855,"end":267.035,"sentiment":"neutral","sentiment_score":-0.2412036471068859},{"text":"So I've got it, but I can't read it because it won't open.","start":269.31,"end":272.77002,"sentiment":"neutral","sentiment_score":-0.20935731209241426},{"text":"It will open, but I don't know how long it's gonna take.","start":274.11002,"end":276.83002,"sentiment":"neutral","sentiment_score":-0.2072140909731388}],"sentiment":"neutral","sentiment_score":-0.18334388716353311,"channel":1,"num_words":45,"start":254.16,"end":276.83002},{"sentences":[{"text":"Love it to be sitting here ten minutes.","start":276.83002,"end":278.77002,"sentiment":"neutral","sentiment_score":0.10128846857696772},{"text":"So I","start":279.87,"end":282.865,"sentiment":"neutral","sentiment_score":-0.05422416888177395}],"sentiment":"neutral","sentiment_score":0.07018594108521939,"channel":1,"num_words":10,"start":276.83002,"end":282.865},{"sentences":[{"text":"Okay.","start":282.71,"end":282.87,"sentiment":"neutral","sentiment_score":-0.05756549164652824}],"sentiment":"neutral","sentiment_score":-0.05756549164652824,"channel":0,"num_words":1,"start":282.71,"end":282.87},{"sentences":[{"text":"can't","start":282.865,"end":283.185,"sentiment":"neutral","sentiment_score":-0.06158154830336571}],"sentiment":"neutral","sentiment_score":-0.06158154830336571,"channel":1,"num_words":1,"start":282.865,"end":283.185},{"sentences":[{"text":"But anyway","start":282.87,"end":283.61,"sentiment":"neutral","sentiment_score":-0.0674215629696846}],"sentiment":"neutral","sentiment_score":-0.0674215629696846,"channel":0,"num_words":2,"start":282.87,"end":283.61},{"sentences":[{"text":"pass I haven't","start":283.185,"end":284.625,"sentiment":"neutral","sentiment_score":-0.06771646191676457}],"sentiment":"neutral","sentiment_score":-0.06771646191676457,"channel":1,"num_words":3,"start":283.185,"end":284.625},{"sentences":[{"text":"but","start":284.55,"end":284.71,"sentiment":"neutral","sentiment_score":-0.07559454441070557}],"sentiment":"neutral","sentiment_score":-0.07559454441070557,"channel":0,"num_words":1,"start":284.55,"end":284.71},{"sentences":[{"text":"got","start":284.625,"end":284.945,"sentiment":"neutral","sentiment_score":-0.10637134313583374}],"sentiment":"neutral","sentiment_score":-0.10637134313583374,"channel":1,"num_words":1,"start":284.625,"end":284.945},{"sentences":[{"text":"any","start":284.71,"end":285.03,"sentiment":"neutral","sentiment_score":-0.09203848242759705}],"sentiment":"neutral","sentiment_score":-0.09203848242759705,"channel":0,"num_words":1,"start":284.71,"end":285.03},{"sentences":[{"text":"that until next Thursday.","start":284.945,"end":286.645,"sentiment":"neutral","sentiment_score":-0.1038909200578928}],"sentiment":"neutral","sentiment_score":-0.1038909200578928,"channel":1,"num_words":4,"start":284.945,"end":286.645},{"sentences":[{"text":"okay.","start":288.23,"end":288.63,"sentiment":"neutral","sentiment_score":-0.003772854804992676}],"sentiment":"neutral","sentiment_score":-0.003772854804992676,"channel":0,"num_words":1,"start":288.23,"end":288.63},{"sentences":[{"text":"He should","start":288.465,"end":288.945,"sentiment":"neutral","sentiment_score":-0.035670652985572815}],"sentiment":"neutral","sentiment_score":-0.035670652985572815,"channel":1,"num_words":2,"start":288.465,"end":288.945},{"sentences":[{"text":"Let","start":288.63,"end":288.87,"sentiment":"neutral","sentiment_score":-0.06165596842765808}],"sentiment":"neutral","sentiment_score":-0.06165596842765808,"channel":0,"num_words":1,"start":288.63,"end":288.87},{"sentences":[{"text":"he should've said he should've he should've said when I have to pay it, but he didn't.","start":288.945,"end":294.725,"sentiment":"neutral","sentiment_score":-0.09222905403550934},{"text":"Alright?","start":295.185,"end":295.685,"sentiment":"neutral","sentiment_score":-0.03410831093788147},{"text":"He said I'll get you a warehouse for half price, and and I ain't got a $100.","start":296.44,"end":303.42,"sentiment":"neutral","sentiment_score":-0.17108522224075653},{"text":"I don't get paid till not this Thursday, next Thursday.","start":304.12,"end":307.66,"sentiment":"neutral","sentiment_score":-0.253765894472599},{"text":"So it's gonna take me a week and a half to have the money.","start":308.6,"end":311.66,"sentiment":"neutral","sentiment_score":-0.2016844685588564}],"sentiment":"neutral","sentiment_score":-0.16731682224041325,"channel":1,"num_words":59,"start":288.945,"end":311.66},{"sentences":[{"text":"So next Thursday will be on July 9?","start":312.18,"end":316.03998,"sentiment":"neutral","sentiment_score":-0.04278341634199023}],"sentiment":"neutral","sentiment_score":-0.04278341634199023,"channel":0,"num_words":8,"start":312.18,"end":316.03998},{"sentences":[{"text":"What?","start":318.22498,"end":318.705,"sentiment":"neutral","sentiment_score":-0.1034138947725296},{"text":"I don't know what the day is it, sir?","start":318.705,"end":320.865,"sentiment":"neutral","sentiment_score":-0.15485041009055245},{"text":"You mustn't","start":320.865,"end":321.50497,"sentiment":"neutral","sentiment_score":-0.1376919411122799}],"sentiment":"neutral","sentiment_score":-0.14770428898433843,"channel":1,"num_words":12,"start":318.22498,"end":321.50497},{"sentences":[{"text":"Yeah.","start":321.285,"end":321.60498,"sentiment":"neutral","sentiment_score":-0.05986253172159195}],"sentiment":"neutral","sentiment_score":-0.05986253172159195,"channel":0,"num_words":1,"start":321.285,"end":321.60498},{"sentences":[{"text":"look","start":321.50497,"end":321.745,"sentiment":"neutral","sentiment_score":-0.05896008759737015}],"sentiment":"neutral","sentiment_score":-0.05896008759737015,"channel":1,"num_words":1,"start":321.50497,"end":321.745},{"sentences":[{"text":"No.","start":321.60498,"end":321.845,"sentiment":"neutral","sentiment_score":-0.14531368017196655}],"sentiment":"neutral","sentiment_score":-0.14531368017196655,"channel":0,"num_words":1,"start":321.60498,"end":321.845},{"sentences":[{"text":"like.","start":321.745,"end":322.245,"sentiment":"neutral","sentiment_score":-0.09814392030239104}],"sentiment":"neutral","sentiment_score":-0.09814392030239104,"channel":1,"num_words":1,"start":321.745,"end":322.245},{"sentences":[{"text":"I'm looking on my calendar.","start":321.845,"end":323.60498,"sentiment":"neutral","sentiment_score":-0.03218679614365101},{"text":"In that way, I could inform.","start":323.60498,"end":325.38498,"sentiment":"neutral","sentiment_score":0.017687916134794552}],"sentiment":"neutral","sentiment_score":-0.004982407628135247,"channel":0,"num_words":11,"start":321.845,"end":325.38498},{"sentences":[{"text":"You're gonna let me find out.","start":325.26498,"end":327.04498,"sentiment":"neutral","sentiment_score":0.038910221929351486},{"text":"Yeah.","start":327.88998,"end":328.28998,"sentiment":"neutral","sentiment_score":-0.016507510095834732},{"text":"The ninth the July 9.","start":328.28998,"end":330.06998,"sentiment":"neutral","sentiment_score":0.016212638467550278},{"text":"Yeah.","start":335.09,"end":335.59,"sentiment":"neutral","sentiment_score":0.03577475622296333},{"text":"The ninth of","start":336.37,"end":336.93,"sentiment":"neutral","sentiment_score":0.029587375621000927}],"sentiment":"neutral","sentiment_score":0.02640961855649948,"channel":1,"num_words":16,"start":325.26498,"end":336.93},{"sentences":[{"text":"July","start":336.72,"end":337.12,"sentiment":"neutral","sentiment_score":0.035158514976501465}],"sentiment":"neutral","sentiment_score":0.035158514976501465,"channel":0,"num_words":1,"start":336.72,"end":337.12},{"sentences":[{"text":"July,","start":336.93,"end":337.43,"sentiment":"neutral","sentiment_score":0.044219598174095154}],"sentiment":"neutral","sentiment_score":0.044219598174095154,"channel":1,"num_words":1,"start":336.93,"end":337.43},{"sentences":[{"text":"nine.","start":337.12,"end":337.62,"sentiment":"neutral","sentiment_score":0.026949051767587665}],"sentiment":"neutral","sentiment_score":0.026949051767587665,"channel":0,"num_words":1,"start":337.12,"end":337.62},{"sentences":[{"text":"I get paid.","start":337.88998,"end":338.87,"sentiment":"neutral","sentiment_score":-0.1545380006233851},{"text":"I can't pay nothing to rent.","start":339.49,"end":341.27,"sentiment":"negative","sentiment_score":-0.6680846412976583},{"text":"Unless I was gonna take the old me back as I've got that doesn't that's the wrong one and go and get some money for that.","start":341.56998,"end":351.955,"sentiment":"negative","sentiment_score":-0.6223984108521388}],"sentiment":"negative","sentiment_score":-0.5901280151946204,"channel":1,"num_words":35,"start":337.88998,"end":351.955},{"sentences":[{"text":"Mhmm.","start":352.615,"end":353.095,"sentiment":"neutral","sentiment_score":-0.08003352582454681},{"text":"And have they already tried to connect your router or not yet, your own one?","start":353.095,"end":360.155,"sentiment":"neutral","sentiment_score":-0.0818031333386898}],"sentiment":"neutral","sentiment_score":-0.08169253286905587,"channel":0,"num_words":16,"start":352.615,"end":360.155},{"sentences":[{"text":"Yeah.","start":360.80002,"end":361.28,"sentiment":"neutral","sentiment_score":-0.08700820803642273},{"text":"But it's the wrong one.","start":361.28,"end":362.4,"sentiment":"neutral","sentiment_score":-0.3145683765411377},{"text":"It's","start":362.4,"end":362.72,"sentiment":"neutral","sentiment_score":-0.17166614532470703}],"sentiment":"neutral","sentiment_score":-0.261645176580974,"channel":1,"num_words":7,"start":360.80002,"end":362.72},{"sentences":[{"text":"It's","start":362.44998,"end":362.77,"sentiment":"neutral","sentiment_score":-0.1909671127796173}],"sentiment":"neutral","sentiment_score":-0.1909671127796173,"channel":0,"num_words":1,"start":362.44998,"end":362.77},{"sentences":[{"text":"a","start":362.72,"end":362.96,"sentiment":"neutral","sentiment_score":-0.21776083111763}],"sentiment":"neutral","sentiment_score":-0.21776083111763,"channel":1,"num_words":1,"start":362.72,"end":362.96},{"sentences":[{"text":"not","start":362.77,"end":363.09,"sentiment":"neutral","sentiment_score":-0.2148996740579605}],"sentiment":"neutral","sentiment_score":-0.2148996740579605,"channel":0,"num_words":1,"start":362.77,"end":363.09},{"sentences":[{"text":"DSL.","start":362.96,"end":363.46,"sentiment":"neutral","sentiment_score":-0.25500333309173584}],"sentiment":"neutral","sentiment_score":-0.25500333309173584,"channel":1,"num_words":1,"start":362.96,"end":363.46},{"sentences":[{"text":"working.","start":363.09,"end":363.59,"sentiment":"neutral","sentiment_score":-0.18079853057861328}],"sentiment":"neutral","sentiment_score":-0.18079853057861328,"channel":0,"num_words":1,"start":363.09,"end":363.59},{"sentences":[{"text":"It's a DSL.","start":364.16,"end":365.22,"sentiment":"neutral","sentiment_score":-0.11612575501203537}],"sentiment":"neutral","sentiment_score":-0.11612575501203537,"channel":1,"num_words":3,"start":364.16,"end":365.22},{"sentences":[{"text":"Mhmm.","start":364.77,"end":365.27,"sentiment":"neutral","sentiment_score":-0.07310866564512253}],"sentiment":"neutral","sentiment_score":-0.07310866564512253,"channel":0,"num_words":1,"start":364.77,"end":365.27},{"sentences":[{"text":"It's a wrong router.","start":365.36002,"end":366.5,"sentiment":"neutral","sentiment_score":-0.27766822278499603},{"text":"It","start":368.0,"end":368.16,"sentiment":"neutral","sentiment_score":-0.24210067093372345}],"sentiment":"neutral","sentiment_score":-0.2705547124147415,"channel":1,"num_words":5,"start":365.36002,"end":368.16},{"sentences":[{"text":"I","start":368.05,"end":368.21,"sentiment":"neutral","sentiment_score":-0.2542596161365509}],"sentiment":"neutral","sentiment_score":-0.2542596161365509,"channel":0,"num_words":1,"start":368.05,"end":368.21},{"sentences":[{"text":"hasn't","start":368.16,"end":368.56,"sentiment":"neutral","sentiment_score":-0.24289479851722717}],"sentiment":"neutral","sentiment_score":-0.24289479851722717,"channel":1,"num_words":1,"start":368.16,"end":368.56},{"sentences":[{"text":"see.","start":368.21,"end":368.61,"sentiment":"neutral","sentiment_score":-0.20878824591636655}],"sentiment":"neutral","sentiment_score":-0.20878824591636655,"channel":0,"num_words":1,"start":368.21,"end":368.61},{"sentences":[{"text":"got","start":368.56,"end":368.895,"sentiment":"neutral","sentiment_score":-0.1507793366909027}],"sentiment":"neutral","sentiment_score":-0.1507793366909027,"channel":1,"num_words":1,"start":368.56,"end":368.895},{"sentences":[{"text":"I understand.","start":368.61,"end":369.34998,"sentiment":"neutral","sentiment_score":-0.1262446641921997}],"sentiment":"neutral","sentiment_score":-0.1262446641921997,"channel":0,"num_words":2,"start":368.61,"end":369.34998},{"sentences":[{"text":"it hasn't got w y LAN.","start":369.055,"end":372.495,"sentiment":"neutral","sentiment_score":-0.1829663390914599},{"text":"It hasn't got w LAN.","start":372.495,"end":374.275,"sentiment":"neutral","sentiment_score":-0.15480342209339143},{"text":"It's only","start":374.57498,"end":375.13498,"sentiment":"neutral","sentiment_score":-0.11339188367128372}],"sentiment":"neutral","sentiment_score":-0.16143068556602186,"channel":1,"num_words":13,"start":369.055,"end":375.13498},{"sentences":[{"text":"Mhmm.","start":374.84998,"end":375.34998,"sentiment":"neutral","sentiment_score":-0.10316753387451172}],"sentiment":"neutral","sentiment_score":-0.10316753387451172,"channel":0,"num_words":1,"start":374.84998,"end":375.34998},{"sentences":[{"text":"got right.","start":375.13498,"end":376.57498,"sentiment":"neutral","sentiment_score":-0.09382600709795952},{"text":"It hasn't got that, and I need that.","start":376.57498,"end":379.155,"sentiment":"neutral","sentiment_score":-0.26654308661818504},{"text":"So I've got the wrong router.","start":379.29498,"end":381.315,"sentiment":"negative","sentiment_score":-0.37000331779321033},{"text":"I did","start":381.84,"end":382.4,"sentiment":"neutral","sentiment_score":-0.08525417745113373}],"sentiment":"neutral","sentiment_score":-0.26169583160016274,"channel":1,"num_words":18,"start":375.13498,"end":382.4},{"sentences":[{"text":"Okay.","start":382.115,"end":382.615,"sentiment":"neutral","sentiment_score":-0.07052063941955566}],"sentiment":"neutral","sentiment_score":-0.07052063941955566,"channel":0,"num_words":1,"start":382.115,"end":382.615},{"sentences":[{"text":"have that router that","start":382.4,"end":385.19998,"sentiment":"neutral","sentiment_score":-0.08625792153179646}],"sentiment":"neutral","sentiment_score":-0.08625792153179646,"channel":1,"num_words":4,"start":382.4,"end":385.19998},{"sentences":[{"text":"Mhmm.","start":385.155,"end":385.655,"sentiment":"neutral","sentiment_score":-0.04988439381122589}],"sentiment":"neutral","sentiment_score":-0.04988439381122589,"channel":0,"num_words":1,"start":385.155,"end":385.655},{"sentences":[{"text":"my son gave me two years ago, but I hooked it up to the old place and it didn't work.","start":385.19998,"end":392.63998,"sentiment":"neutral","sentiment_score":-0.16247613839805125},{"text":"So I had to assault it and got this one because it was ADSL.","start":392.63998,"end":397.605,"sentiment":"neutral","sentiment_score":-0.14157860513244355}],"sentiment":"neutral","sentiment_score":-0.15387127175927162,"channel":1,"num_words":34,"start":385.19998,"end":397.605},{"sentences":[{"text":"Mhmm.","start":399.47,"end":399.97,"sentiment":"neutral","sentiment_score":-0.012067824602127075}],"sentiment":"neutral","sentiment_score":-0.012067824602127075,"channel":0,"num_words":1,"start":399.47,"end":399.97},{"sentences":[{"text":"Right?","start":399.58502,"end":400.08502,"sentiment":"neutral","sentiment_score":0.0031786998733878136},{"text":"ADSL is phone line.","start":400.30502,"end":402.565,"sentiment":"neutral","sentiment_score":0.006938142701983452},{"text":"It's copper.","start":402.86502,"end":403.685,"sentiment":"neutral","sentiment_score":0.009322931058704853},{"text":"It's fiber to copper.","start":403.98502,"end":405.605,"sentiment":"neutral","sentiment_score":0.009153400082141161},{"text":"There's copper in the house.","start":405.665,"end":407.20502,"sentiment":"neutral","sentiment_score":-0.008873171545565129}],"sentiment":"neutral","sentiment_score":0.0026140547124668956,"channel":1,"num_words":16,"start":399.58502,"end":407.20502},{"sentences":[{"text":"Now this place is all brand new.","start":407.73,"end":409.57,"sentiment":"neutral","sentiment_score":0.019415958651474545},{"text":"It's fiber to fiber.","start":409.57,"end":410.95,"sentiment":"neutral","sentiment_score":0.0339600476436317},{"text":"So now I need is how do you say it, Yleen?","start":411.49,"end":415.67,"sentiment":"neutral","sentiment_score":-0.0018889736384153366}],"sentiment":"neutral","sentiment_score":0.01140787232328545,"channel":1,"num_words":22,"start":407.73,"end":415.67},{"sentences":[{"text":"Yeah.","start":417.97,"end":418.21,"sentiment":"neutral","sentiment_score":0.044160641729831696},{"text":"That's right.","start":418.21,"end":418.77,"sentiment":"neutral","sentiment_score":0.09980667382478714},{"text":"It's Fava to Fava","start":418.77,"end":419.97,"sentiment":"neutral","sentiment_score":0.1324703637510538}],"sentiment":"neutral","sentiment_score":0.11052220634051732,"channel":0,"num_words":7,"start":417.97,"end":419.97},{"sentences":[{"text":"Is that","start":419.81,"end":420.21,"sentiment":"neutral","sentiment_score":0.0819188840687275}],"sentiment":"neutral","sentiment_score":0.0819188840687275,"channel":1,"num_words":2,"start":419.81,"end":420.21},{"sentences":[{"text":"the reason","start":419.97,"end":420.61,"sentiment":"neutral","sentiment_score":0.05372444726526737}],"sentiment":"neutral","sentiment_score":0.05372444726526737,"channel":0,"num_words":2,"start":419.97,"end":420.61},{"sentences":[{"text":"how you say","start":420.21,"end":420.77,"sentiment":"neutral","sentiment_score":0.03504088521003723}],"sentiment":"neutral","sentiment_score":0.03504088521003723,"channel":1,"num_words":3,"start":420.21,"end":420.77},{"sentences":[{"text":"why","start":420.61,"end":421.09,"sentiment":"neutral","sentiment_score":0.018076661974191666}],"sentiment":"neutral","sentiment_score":0.018076661974191666,"channel":0,"num_words":1,"start":420.61,"end":421.09},{"sentences":[{"text":"it,","start":420.77,"end":421.27,"sentiment":"neutral","sentiment_score":0.0302419513463974}],"sentiment":"neutral","sentiment_score":0.0302419513463974,"channel":1,"num_words":1,"start":420.77,"end":421.27},{"sentences":[{"text":"you you need","start":421.09,"end":421.88998,"sentiment":"neutral","sentiment_score":0.018779321263233822}],"sentiment":"neutral","sentiment_score":0.018779321263233822,"channel":0,"num_words":3,"start":421.09,"end":421.88998},{"sentences":[{"text":"Hey.","start":422.04498,"end":422.44498,"sentiment":"neutral","sentiment_score":0.009010093286633492}],"sentiment":"neutral","sentiment_score":0.009010093286633492,"channel":1,"num_words":1,"start":422.04498,"end":422.44498},{"sentences":[{"text":"but","start":422.05,"end":422.45,"sentiment":"neutral","sentiment_score":-0.003063250333070755}],"sentiment":"neutral","sentiment_score":-0.003063250333070755,"channel":0,"num_words":1,"start":422.05,"end":422.45},{"sentences":[{"text":"I'm","start":422.44498,"end":422.60498,"sentiment":"neutral","sentiment_score":-0.004426761530339718}],"sentiment":"neutral","sentiment_score":-0.004426761530339718,"channel":1,"num_words":1,"start":422.44498,"end":422.60498},{"sentences":[{"text":"once","start":422.45,"end":422.93,"sentiment":"neutral","sentiment_score":-0.007321242243051529}],"sentiment":"neutral","sentiment_score":-0.007321242243051529,"channel":0,"num_words":1,"start":422.45,"end":422.93},{"sentences":[{"text":"listening.","start":422.60498,"end":423.10498,"sentiment":"neutral","sentiment_score":-0.011528423056006432}],"sentiment":"neutral","sentiment_score":-0.011528423056006432,"channel":1,"num_words":1,"start":422.60498,"end":423.10498},{"sentences":[{"text":"we've","start":422.93,"end":423.16998,"sentiment":"neutral","sentiment_score":-0.00354854017496109}],"sentiment":"neutral","sentiment_score":-0.00354854017496109,"channel":0,"num_words":1,"start":422.93,"end":423.16998},{"sentences":[{"text":"Yeah.","start":423.72498,"end":424.04498,"sentiment":"neutral","sentiment_score":-0.0008041523396968842},{"text":"I asked you a question.","start":424.04498,"end":425.00497,"sentiment":"neutral","sentiment_score":-0.025471443310379982},{"text":"Is that how you say it?","start":425.00497,"end":426.525,"sentiment":"neutral","sentiment_score":-0.03845650516450405},{"text":"Why land?","start":426.525,"end":427.34497,"sentiment":"neutral","sentiment_score":-0.1269412487745285},{"text":"Am I saying that right?","start":429.72498,"end":431.26498,"sentiment":"neutral","sentiment_score":-0.11618495434522629}],"sentiment":"neutral","sentiment_score":-0.06282671942914787,"channel":1,"num_words":19,"start":423.72498,"end":431.26498},{"sentences":[{"text":"Am I saying that right?","start":431.56497,"end":433.10498,"sentiment":"neutral","sentiment_score":-0.09824076890945435}],"sentiment":"neutral","sentiment_score":-0.09824076890945435,"channel":1,"num_words":5,"start":431.56497,"end":433.10498},{"sentences":[{"text":"What have you","start":435.375,"end":435.935,"sentiment":"neutral","sentiment_score":-0.11000881840785344}],"sentiment":"neutral","sentiment_score":-0.11000881840785344,"channel":0,"num_words":3,"start":435.375,"end":435.935},{"sentences":[{"text":"You","start":435.87997,"end":435.96,"sentiment":"neutral","sentiment_score":-0.08184057474136353}],"sentiment":"neutral","sentiment_score":-0.08184057474136353,"channel":1,"num_words":1,"start":435.87997,"end":435.96},{"sentences":[{"text":"said?","start":435.935,"end":436.255,"sentiment":"neutral","sentiment_score":-0.1190229281783104}],"sentiment":"neutral","sentiment_score":-0.1190229281783104,"channel":0,"num_words":1,"start":435.935,"end":436.255},{"sentences":[{"text":"don't","start":435.96,"end":436.28,"sentiment":"neutral","sentiment_score":-0.23038677871227264}],"sentiment":"neutral","sentiment_score":-0.23038677871227264,"channel":1,"num_words":1,"start":435.96,"end":436.28},{"sentences":[{"text":"I'm","start":436.255,"end":436.49503,"sentiment":"neutral","sentiment_score":-0.25518953800201416}],"sentiment":"neutral","sentiment_score":-0.25518953800201416,"channel":0,"num_words":1,"start":436.255,"end":436.49503},{"sentences":[{"text":"understand","start":436.28,"end":436.75998,"sentiment":"neutral","sentiment_score":-0.27983400225639343}],"sentiment":"neutral","sentiment_score":-0.27983400225639343,"channel":1,"num_words":1,"start":436.28,"end":436.75998},{"sentences":[{"text":"sorry.","start":436.49503,"end":436.815,"sentiment":"neutral","sentiment_score":-0.29262465238571167}],"sentiment":"neutral","sentiment_score":-0.29262465238571167,"channel":0,"num_words":1,"start":436.49503,"end":436.815},{"sentences":[{"text":"what","start":436.75998,"end":437.0,"sentiment":"neutral","sentiment_score":-0.25753524899482727}],"sentiment":"neutral","sentiment_score":-0.25753524899482727,"channel":1,"num_words":1,"start":436.75998,"end":437.0},{"sentences":[{"text":"You cut","start":436.815,"end":437.215,"sentiment":"neutral","sentiment_score":-0.29186689853668213}],"sentiment":"neutral","sentiment_score":-0.29186689853668213,"channel":0,"num_words":2,"start":436.815,"end":437.215},{"sentences":[{"text":"I'm","start":437.0,"end":437.32,"sentiment":"neutral","sentiment_score":-0.2758987545967102}],"sentiment":"neutral","sentiment_score":-0.2758987545967102,"channel":1,"num_words":1,"start":437.0,"end":437.32},{"sentences":[{"text":"up.","start":437.215,"end":437.715,"sentiment":"neutral","sentiment_score":-0.25393977761268616}],"sentiment":"neutral","sentiment_score":-0.25393977761268616,"channel":0,"num_words":1,"start":437.215,"end":437.715},{"sentences":[{"text":"saying here.","start":437.32,"end":438.13998,"sentiment":"neutral","sentiment_score":-0.14599929749965668},{"text":"My land, is that that's what I need.","start":439.63998,"end":442.3,"sentiment":"neutral","sentiment_score":-0.19405291602015495},{"text":"Am I saying that right?","start":442.36,"end":443.8,"sentiment":"neutral","sentiment_score":-0.13382995426654815},{"text":"That word right?","start":443.8,"end":444.86,"sentiment":"neutral","sentiment_score":-0.13389342774947485}],"sentiment":"neutral","sentiment_score":-0.16195844320787323,"channel":1,"num_words":18,"start":437.32,"end":444.86},{"sentences":[{"text":"No.","start":446.22,"end":446.53998,"sentiment":"neutral","sentiment_score":-0.3324486017227173},{"text":"It's Fiverr to Fiverr.","start":446.53998,"end":448.08,"sentiment":"neutral","sentiment_score":-0.20074092224240303}],"sentiment":"neutral","sentiment_score":-0.2270824581384659,"channel":0,"num_words":5,"start":446.22,"end":448.08},{"sentences":[{"text":"Yeah.","start":448.91998,"end":449.24,"sentiment":"neutral","sentiment_score":-0.23076049983501432}],"sentiment":"neutral","sentiment_score":-0.23076049983501432,"channel":1,"num_words":1,"start":448.91998,"end":449.24},{"sentences":[{"text":"That's","start":449.09998,"end":449.5,"sentiment":"negative","sentiment_score":-0.3883726000785827}],"sentiment":"negative","sentiment_score":-0.3883726000785827,"channel":0,"num_words":1,"start":449.09998,"end":449.5},{"sentences":[{"text":"But","start":449.24,"end":449.74,"sentiment":"negative","sentiment_score":-0.44960373640060425}],"sentiment":"negative","sentiment_score":-0.44960373640060425,"channel":1,"num_words":1,"start":449.24,"end":449.74},{"sentences":[{"text":"the kind","start":449.5,"end":450.15997,"sentiment":"negative","sentiment_score":-0.6574169099330902}],"sentiment":"negative","sentiment_score":-0.6574169099330902,"channel":0,"num_words":2,"start":449.5,"end":450.15997},{"sentences":[{"text":"it's fucking my land on me.","start":449.775,"end":451.615,"sentiment":"negative","sentiment_score":-0.7520807981491089},{"text":"I'm in the back of me.","start":451.615,"end":452.835,"sentiment":"negative","sentiment_score":-0.4316195249557495},{"text":"Don't worry, though.","start":455.13498,"end":455.85498,"sentiment":"neutral","sentiment_score":-0.08514836678902309},{"text":"You fucking don't understand what I'm saying.","start":455.85498,"end":458.195,"sentiment":"negative","sentiment_score":-0.7088401913642883},{"text":"I'm offline.","start":460.41498,"end":461.155,"sentiment":"neutral","sentiment_score":-0.270644947886467}],"sentiment":"negative","sentiment_score":-0.5358674280966321,"channel":1,"num_words":24,"start":449.775,"end":461.155},{"sentences":[{"text":"Well, I'm offline.","start":461.695,"end":462.51498,"sentiment":"neutral","sentiment_score":-0.15990352630615234},{"text":"I'm not offline.","start":462.57498,"end":463.475,"sentiment":"neutral","sentiment_score":-0.20590452353159586},{"text":"See, try again.","start":464.91,"end":466.05002,"sentiment":"neutral","sentiment_score":-0.145882710814476},{"text":"I'm trying","start":466.19,"end":466.83002,"sentiment":"neutral","sentiment_score":-0.057718874886631966}],"sentiment":"neutral","sentiment_score":-0.15004636652090333,"channel":1,"num_words":11,"start":461.695,"end":466.83002},{"sentences":[{"text":"Okay.","start":466.555,"end":466.79498,"sentiment":"neutral","sentiment_score":-0.05156441032886505},{"text":"So","start":466.79498,"end":467.29498,"sentiment":"neutral","sentiment_score":-0.07638681679964066}],"sentiment":"neutral","sentiment_score":-0.06397561356425285,"channel":0,"num_words":2,"start":466.555,"end":467.29498},{"sentences":[{"text":"to open this I'm trying to open this email, and it's saying I'm offline, but I'm not.","start":466.83002,"end":472.05002,"sentiment":"neutral","sentiment_score":-0.11886306983583114},{"text":"The connect the WiFi the connection here is so slow.","start":472.59003,"end":478.53,"sentiment":"negative","sentiment_score":-0.5176213592290878},{"text":"Anyway, I can park next on the night.","start":479.665,"end":485.365,"sentiment":"neutral","sentiment_score":0.004222498275339604},{"text":"Okay?","start":485.42502,"end":485.92502,"sentiment":"neutral","sentiment_score":0.08235301822423935}],"sentiment":"neutral","sentiment_score":-0.19668757708536255,"channel":1,"num_words":36,"start":466.83002,"end":485.92502},{"sentences":[{"text":"Sure.","start":486.565,"end":486.885,"sentiment":"neutral","sentiment_score":0.2730550765991211},{"text":"I appreciate that.","start":486.885,"end":487.925,"sentiment":"positive","sentiment_score":0.507651150226593},{"text":"I will have that notated and inform our team in reference to this.","start":487.925,"end":492.245,"sentiment":"positive","sentiment_score":0.42299007910948533},{"text":"Okay?","start":492.245,"end":492.565,"sentiment":"neutral","sentiment_score":0.228203684091568},{"text":"And then I'll just call you back on July 9 if you need help to process your payment that day.","start":492.565,"end":499.145,"sentiment":"neutral","sentiment_score":0.14801598750054837}],"sentiment":"neutral","sentiment_score":0.27587902604749326,"channel":0,"num_words":38,"start":486.565,"end":499.145},{"sentences":[{"text":"To transfer what?","start":499.77,"end":500.91,"sentiment":"neutral","sentiment_score":0.038752634078264236}],"sentiment":"neutral","sentiment_score":0.038752634078264236,"channel":1,"num_words":3,"start":499.77,"end":500.91},{"sentences":[{"text":"I will be calling you back on July 9 if you need help so I can help you to","start":502.07,"end":507.35,"sentiment":"neutral","sentiment_score":0.06092444542599352}],"sentiment":"neutral","sentiment_score":0.06092444542599352,"channel":0,"num_words":19,"start":502.07,"end":507.35},{"sentences":[{"text":"What's","start":507.21,"end":507.61,"sentiment":"neutral","sentiment_score":0.020369935780763623}],"sentiment":"neutral","sentiment_score":0.020369935780763623,"channel":1,"num_words":1,"start":507.21,"end":507.61},{"sentences":[{"text":"process","start":507.35,"end":507.83,"sentiment":"neutral","sentiment_score":0.020247535780072212}],"sentiment":"neutral","sentiment_score":0.020247535780072212,"channel":0,"num_words":1,"start":507.35,"end":507.83},{"sentences":[{"text":"the pipe","start":507.61,"end":508.01,"sentiment":"neutral","sentiment_score":0.018951057456433773}],"sentiment":"neutral","sentiment_score":0.018951057456433773,"channel":1,"num_words":2,"start":507.61,"end":508.01},{"sentences":[{"text":"the payment.","start":507.83,"end":508.49,"sentiment":"neutral","sentiment_score":0.015887530520558357}],"sentiment":"neutral","sentiment_score":0.015887530520558357,"channel":0,"num_words":2,"start":507.83,"end":508.49},{"sentences":[{"text":"of it?","start":508.01,"end":508.67,"sentiment":"neutral","sentiment_score":0.030552392825484276}],"sentiment":"neutral","sentiment_score":0.030552392825484276,"channel":1,"num_words":2,"start":508.01,"end":508.67},{"sentences":[{"text":"Yeah.","start":509.19,"end":509.51,"sentiment":"neutral","sentiment_score":0.06565743684768677},{"text":"And then","start":509.51,"end":509.99,"sentiment":"neutral","sentiment_score":0.0756133645772934}],"sentiment":"neutral","sentiment_score":0.07229472200075786,"channel":0,"num_words":3,"start":509.19,"end":509.99},{"sentences":[{"text":"Help","start":509.89502,"end":510.375,"sentiment":"neutral","sentiment_score":0.0738101452589035}],"sentiment":"neutral","sentiment_score":0.0738101452589035,"channel":1,"num_words":1,"start":509.89502,"end":510.375},{"sentences":[{"text":"I will","start":509.99,"end":510.55,"sentiment":"neutral","sentiment_score":0.12006864324212074}],"sentiment":"neutral","sentiment_score":0.12006864324212074,"channel":0,"num_words":2,"start":509.99,"end":510.55},{"sentences":[{"text":"help","start":510.375,"end":510.61502,"sentiment":"neutral","sentiment_score":0.11311528086662292}],"sentiment":"neutral","sentiment_score":0.11311528086662292,"channel":1,"num_words":1,"start":510.375,"end":510.61502},{"sentences":[{"text":"inform","start":510.55,"end":511.05,"sentiment":"neutral","sentiment_score":0.11155733466148376}],"sentiment":"neutral","sentiment_score":0.11155733466148376,"channel":0,"num_words":1,"start":510.55,"end":511.05},{"sentences":[{"text":"the paperwork.","start":510.61502,"end":511.435,"sentiment":"neutral","sentiment_score":0.11428461596369743}],"sentiment":"neutral","sentiment_score":0.11428461596369743,"channel":1,"num_words":2,"start":510.61502,"end":511.435},{"sentences":[{"text":"our provisioning team that you can pay on July 9 for this router.","start":511.19,"end":517.865,"sentiment":"neutral","sentiment_score":0.08572621213702056}],"sentiment":"neutral","sentiment_score":0.08572621213702056,"channel":0,"num_words":13,"start":511.19,"end":517.865},{"sentences":[{"text":"Yeah.","start":519.015,"end":519.335,"sentiment":"neutral","sentiment_score":0.0849490538239479},{"text":"We'll still get it first.","start":519.335,"end":520.875,"sentiment":"neutral","sentiment_score":0.0893981248140335},{"text":"Yeah.","start":521.07,"end":521.57,"sentiment":"neutral","sentiment_score":0.08592300117015839}],"sentiment":"neutral","sentiment_score":0.08826609700918198,"channel":1,"num_words":7,"start":519.015,"end":521.57},{"sentences":[{"text":"Yes.","start":522.565,"end":523.065,"sentiment":"neutral","sentiment_score":0.09218400716781616},{"text":"And then I will just let them know.","start":523.125,"end":526.42,"sentiment":"neutral","sentiment_score":0.10733216162770987},{"text":"I believe you already spoke to Dom.","start":526.42,"end":528.42,"sentiment":"neutral","sentiment_score":0.07290203337158475},{"text":"Right?","start":528.42,"end":528.92,"sentiment":"neutral","sentiment_score":0.07114452123641968},{"text":"He's the one who provided you this discounted amount","start":529.62,"end":533.06,"sentiment":"neutral","sentiment_score":0.0671384905775388}],"sentiment":"neutral","sentiment_score":0.08217486423941758,"channel":0,"num_words":26,"start":522.565,"end":533.06},{"sentences":[{"text":"Yeah.","start":532.91003,"end":533.15,"sentiment":"neutral","sentiment_score":0.02369086816906929}],"sentiment":"neutral","sentiment_score":0.02369086816906929,"channel":1,"num_words":1,"start":532.91003,"end":533.15},{"sentences":[{"text":"for","start":533.06,"end":533.22,"sentiment":"neutral","sentiment_score":0.004570865072309971}],"sentiment":"neutral","sentiment_score":0.004570865072309971,"channel":0,"num_words":1,"start":533.06,"end":533.22},{"sentences":[{"text":"We","start":533.15,"end":533.31,"sentiment":"neutral","sentiment_score":-0.013173382729291916}],"sentiment":"neutral","sentiment_score":-0.013173382729291916,"channel":1,"num_words":1,"start":533.15,"end":533.31},{"sentences":[{"text":"the","start":533.22,"end":533.45996,"sentiment":"neutral","sentiment_score":-0.019583329558372498}],"sentiment":"neutral","sentiment_score":-0.019583329558372498,"channel":0,"num_words":1,"start":533.22,"end":533.45996},{"sentences":[{"text":"did","start":533.31,"end":533.55,"sentiment":"neutral","sentiment_score":-0.02153218723833561}],"sentiment":"neutral","sentiment_score":-0.02153218723833561,"channel":1,"num_words":1,"start":533.31,"end":533.55},{"sentences":[{"text":"router.","start":533.45996,"end":533.95996,"sentiment":"neutral","sentiment_score":-0.016871849074959755}],"sentiment":"neutral","sentiment_score":-0.016871849074959755,"channel":0,"num_words":1,"start":533.45996,"end":533.95996},{"sentences":[{"text":"try to hook it up last night, and he said, is it connected to the wireline?","start":533.55,"end":539.02496,"sentiment":"neutral","sentiment_score":-0.025690796552225947},{"text":"I said, I don't have that on the back of my router.","start":539.245,"end":541.96497,"sentiment":"neutral","sentiment_score":-0.09430466250826915},{"text":"He said, yeah.","start":541.96497,"end":542.765,"sentiment":"neutral","sentiment_score":-0.07783976445595424},{"text":"Well, you've got the wrong router.","start":542.765,"end":544.385,"sentiment":"neutral","sentiment_score":-0.18619824945926666},{"text":"I said, no wonder it wouldn't work.","start":545.565,"end":548.305,"sentiment":"neutral","sentiment_score":-0.20349782066685812}],"sentiment":"neutral","sentiment_score":-0.09813414158468897,"channel":1,"num_words":44,"start":533.55,"end":548.305},{"sentences":[{"text":"So yeah.","start":548.52496,"end":549.58496,"sentiment":"neutral","sentiment_score":-0.08692692220211029},{"text":"He didn't mention when I had to pay for it, but I thought I might get is it can you put it in the bill?","start":550.64,"end":556.64,"sentiment":"neutral","sentiment_score":-0.07606883391737938},{"text":"Can I pay an extra $20 every bill or something?","start":556.64,"end":560.66003,"sentiment":"neutral","sentiment_score":-0.08251404538750648}],"sentiment":"neutral","sentiment_score":-0.07839770665442622,"channel":1,"num_words":37,"start":548.52496,"end":560.66003},{"sentences":[{"text":"No.","start":563.17,"end":563.67,"sentiment":"neutral","sentiment_score":-0.10773424059152605},{"text":"The router should be paid one time,","start":563.81,"end":566.55,"sentiment":"neutral","sentiment_score":-0.09752601331898145}],"sentiment":"neutral","sentiment_score":-0.09880204172804952,"channel":0,"num_words":8,"start":563.17,"end":566.55},{"sentences":[{"text":"Yeah.","start":567.905,"end":568.145,"sentiment":"neutral","sentiment_score":-0.03340212255716324},{"text":"I should've","start":568.145,"end":568.625,"sentiment":"neutral","sentiment_score":-0.07006981782615185}],"sentiment":"neutral","sentiment_score":-0.057847252736488976,"channel":1,"num_words":3,"start":567.905,"end":568.625},{"sentences":[{"text":"But","start":568.515,"end":569.015,"sentiment":"neutral","sentiment_score":-0.05463499203324318}],"sentiment":"neutral","sentiment_score":-0.05463499203324318,"channel":0,"num_words":1,"start":568.515,"end":569.015},{"sentences":[{"text":"done it the other way.","start":568.625,"end":570.005,"sentiment":"neutral","sentiment_score":-0.07639481872320175},{"text":"And","start":570.625,"end":570.945,"sentiment":"neutral","sentiment_score":-0.028759747743606567}],"sentiment":"neutral","sentiment_score":-0.06845564022660255,"channel":1,"num_words":6,"start":568.625,"end":570.945},{"sentences":[{"text":"but","start":570.755,"end":571.235,"sentiment":"neutral","sentiment_score":-0.028243478387594223}],"sentiment":"neutral","sentiment_score":-0.028243478387594223,"channel":0,"num_words":1,"start":570.755,"end":571.235},{"sentences":[{"text":"got","start":570.945,"end":571.425,"sentiment":"neutral","sentiment_score":-0.026953835040330887}],"sentiment":"neutral","sentiment_score":-0.026953835040330887,"channel":1,"num_words":1,"start":570.945,"end":571.425},{"sentences":[{"text":"we can,","start":571.235,"end":571.895,"sentiment":"neutral","sentiment_score":-0.008215736597776413}],"sentiment":"neutral","sentiment_score":-0.008215736597776413,"channel":0,"num_words":2,"start":571.235,"end":571.895},{"sentences":[{"text":"that got the router.","start":571.425,"end":573.365,"sentiment":"neutral","sentiment_score":-0.015161784365773201}],"sentiment":"neutral","sentiment_score":-0.015161784365773201,"channel":1,"num_words":4,"start":571.425,"end":573.365},{"sentences":[{"text":"yeah, we can give you this time on July 9.","start":572.915,"end":576.375,"sentiment":"neutral","sentiment_score":0.07502985522150993},{"text":"I will just inform our back end about this.","start":576.595,"end":579.575,"sentiment":"neutral","sentiment_score":0.07445181161165237}],"sentiment":"neutral","sentiment_score":0.07475604509052478,"channel":0,"num_words":19,"start":572.915,"end":579.575},{"sentences":[{"text":"Alright.","start":583.63,"end":584.13,"sentiment":"neutral","sentiment_score":0.06421948969364166},{"text":"I was thinking","start":584.35004,"end":584.99,"sentiment":"neutral","sentiment_score":0.026322798803448677}],"sentiment":"neutral","sentiment_score":0.03579697152599692,"channel":1,"num_words":4,"start":583.63,"end":584.99},{"sentences":[{"text":"Alright.","start":584.85,"end":585.35,"sentiment":"neutral","sentiment_score":0.058805789798498154}],"sentiment":"neutral","sentiment_score":0.058805789798498154,"channel":0,"num_words":1,"start":584.85,"end":585.35},{"sentences":[{"text":"I might be able to get if I","start":584.99,"end":587.23,"sentiment":"neutral","sentiment_score":0.040142790181562304}],"sentiment":"neutral","sentiment_score":0.040142790181562304,"channel":1,"num_words":8,"start":584.99,"end":587.23},{"sentences":[{"text":"Yes.","start":587.17,"end":587.67,"sentiment":"neutral","sentiment_score":0.08430758118629456}],"sentiment":"neutral","sentiment_score":0.08430758118629456,"channel":0,"num_words":1,"start":587.17,"end":587.67},{"sentences":[{"text":"can sell the one I got, I might be able to go and buy them today, but it doesn't matter.","start":587.23,"end":592.89496,"sentiment":"neutral","sentiment_score":0.13219100162386893},{"text":"You send me that one.","start":592.89496,"end":594.355,"sentiment":"neutral","sentiment_score":0.11804638803005219},{"text":"I'll pay it then July 9.","start":594.65497,"end":598.675,"sentiment":"neutral","sentiment_score":0.12090592831373215},{"text":"Very good.","start":599.055,"end":599.875,"sentiment":"positive","sentiment_score":0.4170469790697098}],"sentiment":"neutral","sentiment_score":0.14526004547422583,"channel":1,"num_words":33,"start":587.23,"end":599.875},{"sentences":[{"text":"Oh, sure.","start":599.78503,"end":600.10504,"sentiment":"neutral","sentiment_score":0.19607078284025192},{"text":"I'll inform him.","start":600.10504,"end":601.065,"sentiment":"neutral","sentiment_score":0.1275522361199061},{"text":"Okay?","start":601.065,"end":601.54504,"sentiment":"neutral","sentiment_score":0.0527493953704834},{"text":"Nothing to worry.","start":601.54504,"end":602.42505,"sentiment":"neutral","sentiment_score":0.22895621260007223},{"text":"Thank","start":602.42505,"end":602.74506,"sentiment":"positive","sentiment_score":0.7534966468811035}],"sentiment":"neutral","sentiment_score":0.22679129540920256,"channel":0,"num_words":10,"start":599.78503,"end":602.74506},{"sentences":[{"text":"Have","start":602.495,"end":602.815,"sentiment":"positive","sentiment_score":0.49217408895492554}],"sentiment":"positive","sentiment_score":0.49217408895492554,"channel":1,"num_words":1,"start":602.495,"end":602.815},{"sentences":[{"text":"you","start":602.74506,"end":602.905,"sentiment":"positive","sentiment_score":0.5969341397285461}],"sentiment":"positive","sentiment_score":0.5969341397285461,"channel":0,"num_words":1,"start":602.74506,"end":602.905},{"sentences":[{"text":"you got","start":602.815,"end":603.21497,"sentiment":"positive","sentiment_score":0.6677628755569458}],"sentiment":"positive","sentiment_score":0.6677628755569458,"channel":1,"num_words":2,"start":602.815,"end":603.21497},{"sentences":[{"text":"so much.","start":602.905,"end":603.645,"sentiment":"positive","sentiment_score":0.6206049919128418}],"sentiment":"positive","sentiment_score":0.6206049919128418,"channel":0,"num_words":2,"start":602.905,"end":603.645},{"sentences":[{"text":"the last day?","start":603.21497,"end":604.195,"sentiment":"neutral","sentiment_score":0.2128856380780538}],"sentiment":"neutral","sentiment_score":0.2128856380780538,"channel":1,"num_words":3,"start":603.21497,"end":604.195},{"sentences":[{"text":"Yes.","start":606.7769,"end":607.0969,"sentiment":"positive","sentiment_score":0.5723358988761902},{"text":"Have a good one.","start":607.0969,"end":608.1369,"sentiment":"positive","sentiment_score":0.7127293646335602},{"text":"Cheers.","start":608.1369,"end":608.6369,"sentiment":"neutral","sentiment_score":-0.10441843420267104}],"sentiment":"positive","sentiment_score":0.55313915386796,"channel":0,"num_words":6,"start":606.7769,"end":608.6369}]},"summary":{"result":"success","short":"Jeffrey Graham receives a discounted router order and delivery charge from Airtel, but is unable to process payment until next Thursday. The representative promises to inform him of the payment and provide a half-price warehouse for half price. The customer is experiencing slowing internet connection and is trying to figure out the issue with their phone. The agent troubleshoots and suggests checking offline settings. The agent promises to inform their team and paperwork, and promises to call Jeff back on July 9 to help with payment."},"intents":{"segments":[{"text":"Is that Internet? Yes.","start_word":27,"end_word":30,"intents":[{"intent":"Check availability","confidence_score":0.006610021}]},{"text":"And we would like to ask as well if you need any assistance to process the payment over the phone. Reason why we're reaching out today. How long do I get hang on. How long do I get to pay for that? Yeah.","start_word":79,"end_word":121,"intents":[{"intent":"Process payment","confidence_score":0.035919078}]},{"text":"I turned the data off when I'm not using the phone, and I turned it on when I'm using it. And when I turn it back on, I get too many emails and messages and notifications as I drop the Yeah.","start_word":339,"end_word":379,"intents":[{"intent":"Resolve data issues","confidence_score":0.004804615}]},{"text":"And have they already tried to connect your router or not yet, your own one? Yeah.","start_word":705,"end_word":720,"intents":[{"intent":"Fix router issue","confidence_score":0.11535826}]},{"text":"I will have that notated and inform our team in reference to this. Okay? And then I'll just call you back on July 9 if you need help to process your payment that day. To transfer what?","start_word":1026,"end_word":1062,"intents":[{"intent":"Make payment","confidence_score":0.0045636003}]},{"text":"And then I'll just call you back on July 9 if you need help to process your payment that day. To transfer what?","start_word":1040,"end_word":1062,"intents":[{"intent":"Process payment","confidence_score":0.21769755}]},{"text":"try to hook it up last night, and he said, is it connected to the wireline?","start_word":1152,"end_word":1167,"intents":[{"intent":"Assist with router setup","confidence_score":0.012205223}]},{"text":"can sell the one I got, I might be able to go and buy them today, but it doesn't matter. You send me that one. I'll pay it then July 9. Very good.","start_word":1292,"end_word":1324,"intents":[{"intent":"Sell router","confidence_score":0.64036494}]}]},"sentiments":{"segments":[{"text":"Hi. Good morning. Yeah. Hang on.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.08620050549507141},{"text":"My it's very slow.","start_word":6,"end_word":9,"sentiment":"negative","sentiment_score":-0.6682141423225403},{"text":"Hello? Hi. Good morning. This is Melissa from Airtel accounts. Am I speaking to Jeffrey Graham? AirTel. Is that Internet? Yes. Your Internet service provider Yes. would like to, let you know that we sent you the invoice for the discounted price of the router you ordered along with your delivery charge. Have you received it? We send it via email. I don't know. I have a root. Okay. And we would like to ask as well if you need any assistance to process the payment over the phone. Reason why we're reaching out today. How long do I get hang on. How long do I get to pay for that? Yeah. You have to pay this right away. In that way, I we haven't can got I haven't got the money. He just said he's gonna send me one. I thought I had some time to pay it. yeah. The when can you pay? In that way, I could check what we can do. Well, it's a $100. Yeah. Yeah. It's $120. $100 that's your discounted price for the router and then the standard delivery charge of $20. Yeah. He just told me a 100. No. That's an email, but t p link ID. Missing plan settings. Hang on. Sure. It's end up, like, around My phone's six. very flat. Oh, no. I'm sending an email.","start_word":10,"end_word":236,"sentiment":"neutral","sentiment_score":-0.03736567124724388},{"text":"Why am I sending a fucking email?","start_word":237,"end_word":243,"sentiment":"negative","sentiment_score":-0.4651312828063965},{"text":"I just wanna open it. Mhmm. Welcome to Airtel. Hang on. What have I done? Okay. Since we attempted to call you, connect the router. It needs to be seen by us. No. There isn't one yet. No. You tried to search it's from Melissa Airtel or the subject name is router? Okay. Let me resend to you while I have you on the line. Okay? In that way I've got there's a chat on e. sure. Let me do it right now. I've already just turned the Internet on on on my phone. I turned the data off when I'm not using the phone, and I turned it on when I'm using it. And when I turn it back on, I get too many emails and messages and notifications as I drop the Yeah. I I phone tried to refresh. I just up resent it. So it's and from your above it email inbox.","start_word":244,"end_word":398,"sentiment":"neutral","sentiment_score":-0.09285009926365267},{"text":"goes slow.","start_word":399,"end_word":400,"sentiment":"negative","sentiment_score":-0.4146890640258789},{"text":"Here we go.","start_word":401,"end_word":403,"sentiment":"neutral","sentiment_score":-0.16926445066928864},{"text":"Noosa at it's still taking a long time to open.","start_word":404,"end_word":413,"sentiment":"negative","sentiment_score":-0.63821941614151},{"text":"Mhmm.","start_word":414,"end_word":414,"sentiment":"neutral","sentiment_score":-0.22147321701049805},{"text":"The Wi Fi here is not very good because we got a mountain.","start_word":415,"end_word":427,"sentiment":"negative","sentiment_score":-0.47839897871017456},{"text":"Mhmm.","start_word":428,"end_word":428,"sentiment":"neutral","sentiment_score":-0.1872689425945282},{"text":"Very slow.","start_word":429,"end_word":430,"sentiment":"negative","sentiment_score":-0.3877798020839691},{"text":"The Wi Fi here. Sometimes. Especially this time of morning, 10:00, everyone's using it.","start_word":431,"end_word":444,"sentiment":"neutral","sentiment_score":-0.20959265530109408},{"text":"See, it's not opening. Taking so long to open. It's really slow if it's like that.","start_word":445,"end_word":460,"sentiment":"negative","sentiment_score":-0.4426250755786896},{"text":"Yeah. You're just That that's using why. the phone? Hang on. That's why I'm getting the fiber to fiber Internet because, Mhmm. you know, yeah, it's still I've got it, but it's not opening. It's opening, opening, opening. It's it's just slow. So I've got it, but I can't read it because it won't open. It will open, but I don't know how long it's gonna take. Love it to be sitting here ten minutes. So I Okay. can't But anyway pass I haven't but got any that until next Thursday. okay. He should Let he should've said he should've he should've said when I have to pay it, but he didn't. Alright? He said I'll get you a warehouse for half price, and and I ain't got a $100. I don't get paid till not this Thursday, next Thursday. So it's gonna take me a week and a half to have the money. So next Thursday will be on July 9? What? I don't know what the day is it, sir? You mustn't Yeah. look No. like. I'm looking on my calendar. In that way, I could inform. You're gonna let me find out. Yeah. The ninth the July 9. Yeah. The ninth of July July, nine. I get paid.","start_word":461,"end_word":671,"sentiment":"neutral","sentiment_score":-0.10936045494831004},{"text":"I can't pay nothing to rent. Unless I was gonna take the old me back as I've got that doesn't that's the wrong one and go and get some money for that.","start_word":672,"end_word":703,"sentiment":"negative","sentiment_score":-0.629761278629303},{"text":"Mhmm. And have they already tried to connect your router or not yet, your own one? Yeah. But it's the wrong one. It's It's a not DSL. working. It's a DSL. Mhmm. It's a wrong router. It I hasn't see. got I understand. it hasn't got w y LAN. It hasn't got w LAN. It's only Mhmm. got right. It hasn't got that, and I need that.","start_word":704,"end_word":770,"sentiment":"neutral","sentiment_score":-0.17197179794311523},{"text":"So I've got the wrong router.","start_word":771,"end_word":776,"sentiment":"negative","sentiment_score":-0.36445152759552},{"text":"I did Okay. have that router that Mhmm. my son gave me two years ago, but I hooked it up to the old place and it didn't work. So I had to assault it and got this one because it was ADSL. Mhmm. Right? ADSL is phone line. It's copper. It's fiber to copper. There's copper in the house. Now this place is all brand new. It's fiber to fiber. So now I need is how do you say it, Yleen? Yeah. That's right. It's Fava to Fava Is the that reason how you why say it, you you need Hey. but I'm once listening. we've Yeah. I asked you a question. Is that how you say it? Why land? Am I saying that right? Am I saying that right? What have you You said? don't I'm understand sorry. what You cut I'm up. saying here. My land, is that that's what I need. Am I saying that right? That word right? No. It's Fiverr to Fiverr. Yeah.","start_word":777,"end_word":944,"sentiment":"neutral","sentiment_score":-0.07577934861183167},{"text":"That's But the kind it's fucking my land on me. I'm in the back of me.","start_word":945,"end_word":960,"sentiment":"negative","sentiment_score":-0.5842860341072083},{"text":"Don't worry, though.","start_word":961,"end_word":963,"sentiment":"neutral","sentiment_score":-0.07970592379570007},{"text":"You fucking don't understand what I'm saying.","start_word":964,"end_word":970,"sentiment":"negative","sentiment_score":-0.7060084342956543},{"text":"I'm offline. Well, I'm offline. I'm not offline. See, try again. I'm trying Okay. So to open this I'm trying to open this email, and it's saying I'm offline, but I'm not.","start_word":971,"end_word":1002,"sentiment":"neutral","sentiment_score":-0.1462850272655487},{"text":"The connect the WiFi the connection here is so slow.","start_word":1003,"end_word":1012,"sentiment":"negative","sentiment_score":-0.5174274444580078},{"text":"Anyway, I can park next on the night. Okay? Sure.","start_word":1013,"end_word":1022,"sentiment":"neutral","sentiment_score":0.05095290392637253},{"text":"I appreciate that. I will have that notated and inform our team in reference to this.","start_word":1023,"end_word":1038,"sentiment":"positive","sentiment_score":0.4421878159046173},{"text":"Okay? And then I'll just call you back on July 9 if you need help to process your payment that day. To transfer what? I will be calling you back on July 9 if you need help so I can help you to What's process the pipe the payment. of it? Yeah. And then Help I will help inform the paperwork. our provisioning team that you can pay on July 9 for this router. Yeah. We'll still get it first. Yeah. Yes. And then I will just let them know. I believe you already spoke to Dom. Right? He's the one who provided you this discounted amount Yeah. for We the did router. try to hook it up last night, and he said, is it connected to the wireline? I said, I don't have that on the back of my router. He said, yeah. Well, you've got the wrong router. I said, no wonder it wouldn't work. So yeah. He didn't mention when I had to pay for it, but I thought I might get is it can you put it in the bill? Can I pay an extra $20 every bill or something? No. The router should be paid one time, Yeah. I should've But done it the other way. And but got we can, that got the router. yeah, we can give you this time on July 9. I will just inform our back end about this. Alright. I was thinking Alright. I might be able to get if I Yes. can sell the one I got, I might be able to go and buy them today, but it doesn't matter. You send me that one. I'll pay it then July 9. Very good. Oh, sure. I'll inform him. Okay? Nothing to worry.","start_word":1039,"end_word":1333,"sentiment":"neutral","sentiment_score":0.029772085229219016},{"text":"Thank Have you you got so much.","start_word":1334,"end_word":1340,"sentiment":"positive","sentiment_score":0.6263468265533447},{"text":"the last day?","start_word":1341,"end_word":1343,"sentiment":"neutral","sentiment_score":0.23638470470905304},{"text":"Yes. Have a good one. Cheers.","start_word":1344,"end_word":1349,"sentiment":"positive","sentiment_score":0.685068666934967}],"average":{"sentiment":"neutral","sentiment_score":-0.09873514790688792}}}}