{"metadata":{"transaction_key":"deprecated","request_id":"01a06f53-fc8b-7a51-b4d1-0f1c8f68d606","sha256":"7f8368f3364fb1101437ecf7acd356c67702990e36a3e409d58cd75ff75dfd2a","created":"2026-09-05T02:09:37.710Z","duration":223.34393,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":626,"output_tokens":67},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":690,"output_tokens":692},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":690,"output_tokens":18}},"results":{"channels":[{"alternatives":[{"transcript":"Thank you for calling Airtel. My name is Mary. May I have your name, please? I'm doing great. Thank you so much for asking. How are how are you doing today? Mhmm. I'm sorry to hear that. Could you provide me your name on the account so that I can pull it up, please? Mhmm. Thank you so much. Just give me one second. Route Spanish. Correct? Thank you so much. Hold on. Checking here. One moment. I can see. Right. So, Sanush, I checked on your account and confirmed that the router has been sent. Let me check here the delivery method. So since this is going to be standard delivery, it's going to be three to five business days. So we once we set out the router and once the AU post receive the item, that's the time that we're gonna have the three to five business days for have it to be delivered to you. Okay? Yeah. The router has been sent. We just the the AU post is supposed to deliver it to you within three to five business days as the delivery method is a standard delivery. I'm so sorry. I I know. I really appreciate calling us regarding now. But no worries. Did you not receive an SMS or email about your tracking ID? Okay. Since you have the tracking number, you can go on the website and search for the AU post or the Australian post, and you can enter your tracking number there. You can mhmm. I'm sorry. But rest assured that the router has been sent. And once you receive this I mean, the router will further assist you until you are successfully connected to your Internet. Okay? Thank you so much, I really do apologize for what happened, but mhmm. Thank you so much. Anything else I can help you with? Yeah. Thank you so much, and have a great day. Thank you. Bye bye.","confidence":0.99902344,"words":[{"word":"thank","start":1.36,"end":1.5999999,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5026233792304993},{"word":"you","start":1.5999999,"end":1.76,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4919579923152923},{"word":"for","start":1.76,"end":1.92,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5206777453422546},{"word":"calling","start":1.92,"end":2.32,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.43248623609542847},{"word":"airtel","start":2.32,"end":2.6399999,"confidence":0.989624,"punctuated_word":"Airtel.","sentiment":"positive","sentiment_score":0.5211081504821777},{"word":"my","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"My","sentiment":"positive","sentiment_score":0.4020549654960632},{"word":"name","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"name","sentiment":"positive","sentiment_score":0.3939453363418579},{"word":"is","start":2.96,"end":3.12,"confidence":0.99902344,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.36015042662620544},{"word":"mary","start":3.12,"end":3.4399998,"confidence":0.9909668,"punctuated_word":"Mary.","sentiment":"positive","sentiment_score":0.36372849345207214},{"word":"may","start":3.4399998,"end":3.6,"confidence":0.9760742,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.2833854854106903},{"word":"i","start":3.6,"end":3.6799998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2574901580810547},{"word":"have","start":3.6799998,"end":3.84,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.2518380284309387},{"word":"your","start":3.84,"end":4.0,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.22641749680042267},{"word":"name","start":4.0,"end":4.16,"confidence":0.9980469,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.29192909598350525},{"word":"please","start":4.16,"end":4.66,"confidence":0.99853516,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.253174364566803},{"word":"i'm","start":7.52,"end":7.7599998,"confidence":0.9921875,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.6760437488555908},{"word":"doing","start":7.7599998,"end":8.08,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.719521701335907},{"word":"great","start":8.08,"end":8.32,"confidence":1.0,"punctuated_word":"great.","sentiment":"positive","sentiment_score":0.7684938907623291},{"word":"thank","start":8.32,"end":8.48,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7333909869194031},{"word":"you","start":8.48,"end":8.639999,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7543306946754456},{"word":"so","start":8.639999,"end":8.8,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7751471400260925},{"word":"much","start":8.8,"end":8.96,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.8028424382209778},{"word":"for","start":8.96,"end":9.2,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.7588480710983276},{"word":"asking","start":9.2,"end":9.5199995,"confidence":1.0,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.7388358116149902},{"word":"how","start":9.5199995,"end":9.76,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.5616621375083923},{"word":"are","start":9.76,"end":10.16,"confidence":0.9873047,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.5369276404380798},{"word":"how","start":10.16,"end":10.32,"confidence":0.51171875,"punctuated_word":"how","sentiment":"positive","sentiment_score":0.5593791604042053},{"word":"are","start":10.32,"end":10.48,"confidence":1.0,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.5103350877761841},{"word":"you","start":10.48,"end":10.719999,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5112378001213074},{"word":"doing","start":10.719999,"end":10.96,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.4657816290855408},{"word":"today","start":10.96,"end":11.46,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.5585801005363464},{"word":"mhmm","start":12.945,"end":13.445,"confidence":0.90319824,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.1348474770784378},{"word":"i'm","start":23.825,"end":24.145,"confidence":0.9831543,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.33147990703582764},{"word":"sorry","start":24.145,"end":24.384998,"confidence":1.0,"punctuated_word":"sorry","sentiment":"negative","sentiment_score":-0.3889519572257995},{"word":"to","start":24.384998,"end":24.544998,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.3246013820171356},{"word":"hear","start":24.544998,"end":24.785,"confidence":0.9980469,"punctuated_word":"hear","sentiment":"negative","sentiment_score":-0.3579061031341553},{"word":"that","start":24.785,"end":24.945,"confidence":0.98217773,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.31657230854034424},{"word":"could","start":24.945,"end":25.185,"confidence":0.99902344,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":-0.11146526783704758},{"word":"you","start":25.185,"end":25.345,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06059636175632477},{"word":"provide","start":25.345,"end":25.664999,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":-0.04739823564887047},{"word":"me","start":25.664999,"end":25.744999,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.04533736035227776},{"word":"your","start":25.744999,"end":25.904999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04030609130859375},{"word":"name","start":25.904999,"end":26.064999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.057206884026527405},{"word":"on","start":26.064999,"end":26.224998,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.054314181208610535},{"word":"the","start":26.224998,"end":26.305,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06871264427900314},{"word":"account","start":26.305,"end":26.625,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.08074010163545609},{"word":"so","start":26.625,"end":26.785,"confidence":0.96435547,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.04324619099497795},{"word":"that","start":26.785,"end":26.945,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.036398280411958694},{"word":"i","start":26.945,"end":27.105,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04798387736082077},{"word":"can","start":27.105,"end":27.345,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.056027449667453766},{"word":"pull","start":27.345,"end":27.585,"confidence":1.0,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":-0.06767798960208893},{"word":"it","start":27.585,"end":27.744999,"confidence":0.83447266,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.07529095560312271},{"word":"up","start":27.744999,"end":27.904999,"confidence":0.9980469,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":-0.080434150993824},{"word":"please","start":27.904999,"end":28.23,"confidence":0.99609375,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":-0.06999202817678452},{"word":"mhmm","start":28.23,"end":28.73,"confidence":0.97180176,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0024235828313976526},{"word":"thank","start":36.629997,"end":36.95,"confidence":0.9863281,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.26699960231781006},{"word":"you","start":36.95,"end":37.11,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2547741234302521},{"word":"so","start":37.11,"end":37.35,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.2952098846435547},{"word":"much","start":37.35,"end":37.59,"confidence":0.99902344,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":0.24442283809185028},{"word":"just","start":37.59,"end":37.75,"confidence":1.0,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.10915497690439224},{"word":"give","start":37.75,"end":37.989998,"confidence":0.9970703,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.10712456703186037},{"word":"me","start":37.989998,"end":38.15,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.13221058249473572},{"word":"one","start":38.15,"end":38.39,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.12327861785888672},{"word":"second","start":38.39,"end":38.89,"confidence":1.0,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.0879022404551506},{"word":"route","start":41.454998,"end":41.855,"confidence":0.7685547,"punctuated_word":"Route","sentiment":"neutral","sentiment_score":0.032259248197078705},{"word":"spanish","start":41.855,"end":42.355,"confidence":0.99121094,"punctuated_word":"Spanish.","sentiment":"neutral","sentiment_score":0.039079323410987854},{"word":"correct","start":42.415,"end":42.915,"confidence":0.9970703,"punctuated_word":"Correct?","sentiment":"neutral","sentiment_score":0.07001762837171555},{"word":"thank","start":44.574997,"end":44.895,"confidence":0.81640625,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.22584393620491028},{"word":"you","start":44.895,"end":45.055,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2262565940618515},{"word":"so","start":45.055,"end":45.215,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.23395463824272156},{"word":"much","start":45.215,"end":45.454998,"confidence":0.9343262,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":0.21106380224227905},{"word":"hold","start":45.454998,"end":45.774998,"confidence":0.77246094,"punctuated_word":"Hold","sentiment":"neutral","sentiment_score":0.09389379620552064},{"word":"on","start":45.774998,"end":46.274998,"confidence":0.9536133,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.08640148490667343},{"word":"checking","start":70.385,"end":70.885,"confidence":0.7290039,"punctuated_word":"Checking","sentiment":"neutral","sentiment_score":0.06446456909179688},{"word":"here","start":71.025,"end":71.345,"confidence":0.90771484,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.04106692597270012},{"word":"one","start":71.345,"end":71.585,"confidence":1.0,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.03589192032814026},{"word":"moment","start":71.585,"end":72.085,"confidence":1.0,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.04746175929903984},{"word":"i","start":74.945,"end":75.185,"confidence":0.97509766,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04718206450343132},{"word":"can","start":75.185,"end":75.345,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.05949649214744568},{"word":"see","start":75.345,"end":75.825005,"confidence":0.9345703,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.07432884722948074},{"word":"right","start":75.825005,"end":76.145004,"confidence":0.99609375,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.07714308798313141},{"word":"so","start":76.145004,"end":76.545,"confidence":0.7988281,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.0989854708313942},{"word":"sanush","start":76.545,"end":77.045,"confidence":0.74072266,"punctuated_word":"Sanush,","sentiment":"neutral","sentiment_score":0.12545368075370789},{"word":"i","start":77.105,"end":77.345,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1265893280506134},{"word":"checked","start":77.345,"end":77.585,"confidence":0.62353516,"punctuated_word":"checked","sentiment":"neutral","sentiment_score":0.12327738851308824},{"word":"on","start":77.585,"end":77.745,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.10199868679046632},{"word":"your","start":77.745,"end":77.985,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.11665571480989456},{"word":"account","start":77.985,"end":78.305,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.15856190025806427},{"word":"and","start":78.305,"end":78.625,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.12465675920248032},{"word":"confirmed","start":78.625,"end":79.125,"confidence":0.71191406,"punctuated_word":"confirmed","sentiment":"neutral","sentiment_score":0.15325233340263367},{"word":"that","start":79.345,"end":79.585,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.17673319578170776},{"word":"the","start":79.585,"end":79.745,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.21050795912742615},{"word":"router","start":79.745,"end":80.225,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.13160564005374908},{"word":"has","start":80.225,"end":80.465004,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.14363695681095123},{"word":"been","start":80.465004,"end":80.705,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.16202780604362488},{"word":"sent","start":80.705,"end":81.0,"confidence":0.99853516,"punctuated_word":"sent.","sentiment":"neutral","sentiment_score":0.12961748242378235},{"word":"let","start":83.32,"end":83.56,"confidence":0.9633789,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.05954384431242943},{"word":"me","start":83.56,"end":83.96,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.06076083332300186},{"word":"check","start":83.96,"end":84.28,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.08151118457317352},{"word":"here","start":84.28,"end":84.68,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.06586481630802155},{"word":"the","start":84.68,"end":85.18,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04093973711133003},{"word":"delivery","start":88.44,"end":88.94,"confidence":0.99121094,"punctuated_word":"delivery","sentiment":"neutral","sentiment_score":0.028142545372247696},{"word":"method","start":89.0,"end":89.5,"confidence":0.7871094,"punctuated_word":"method.","sentiment":"neutral","sentiment_score":0.03077303059399128},{"word":"so","start":90.2,"end":90.44,"confidence":0.40673828,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04096139967441559},{"word":"since","start":90.44,"end":90.84,"confidence":0.9873047,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.04439985379576683},{"word":"this","start":90.84,"end":91.0,"confidence":0.9941406,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.06777860224246979},{"word":"is","start":91.0,"end":91.16,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06011499464511871},{"word":"going","start":91.16,"end":91.4,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.08061712980270386},{"word":"to","start":91.4,"end":91.56,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07367349416017532},{"word":"be","start":91.56,"end":91.8,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.06193527951836586},{"word":"standard","start":91.8,"end":92.3,"confidence":0.9790039,"punctuated_word":"standard","sentiment":"neutral","sentiment_score":0.08077283203601837},{"word":"delivery","start":94.925,"end":95.425,"confidence":0.8054199,"punctuated_word":"delivery,","sentiment":"neutral","sentiment_score":0.07080154120922089},{"word":"it's","start":95.965004,"end":96.365005,"confidence":0.99658203,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.09729163348674774},{"word":"going","start":96.365005,"end":96.765,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.09785054624080658},{"word":"to","start":96.765,"end":97.005005,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.050172023475170135},{"word":"be","start":97.005005,"end":97.245,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.07094794511795044},{"word":"three","start":97.245,"end":97.485,"confidence":0.9951172,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.07979340851306915},{"word":"to","start":97.485,"end":97.725006,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.059914592653512955},{"word":"five","start":97.725006,"end":97.965004,"confidence":1.0,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.07578931748867035},{"word":"business","start":97.965004,"end":98.285,"confidence":0.9970703,"punctuated_word":"business","sentiment":"neutral","sentiment_score":0.07642371952533722},{"word":"days","start":98.285,"end":98.685005,"confidence":0.93359375,"punctuated_word":"days.","sentiment":"neutral","sentiment_score":0.06827212870121002},{"word":"so","start":98.685005,"end":99.005005,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06103101372718811},{"word":"we","start":99.005005,"end":99.245,"confidence":0.99609375,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.056822314858436584},{"word":"once","start":99.885,"end":100.205,"confidence":0.9980469,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.061554502695798874},{"word":"we","start":100.205,"end":100.445,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.06976409256458282},{"word":"set","start":100.445,"end":100.765,"confidence":0.9980469,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.09971334040164948},{"word":"out","start":100.765,"end":100.925,"confidence":0.99902344,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.0932161882519722},{"word":"the","start":100.925,"end":101.165,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07851339876651764},{"word":"router","start":101.165,"end":101.665,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.06382569670677185},{"word":"and","start":101.725006,"end":102.045006,"confidence":0.8598633,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06441326439380646},{"word":"once","start":102.045006,"end":102.365005,"confidence":1.0,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.075368233025074},{"word":"the","start":102.365005,"end":102.605,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09045955538749696},{"word":"au","start":102.605,"end":102.925,"confidence":0.91748047,"punctuated_word":"AU","sentiment":"neutral","sentiment_score":0.09026433527469636},{"word":"post","start":102.925,"end":103.245,"confidence":0.734375,"punctuated_word":"post","sentiment":"neutral","sentiment_score":0.08642661571502686},{"word":"receive","start":103.245,"end":103.725006,"confidence":0.6303711,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.07910893112421036},{"word":"the","start":103.725006,"end":103.965004,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1077076941728592},{"word":"item","start":103.965004,"end":104.465004,"confidence":0.99316406,"punctuated_word":"item,","sentiment":"neutral","sentiment_score":0.1105797439813614},{"word":"that's","start":104.765,"end":105.005005,"confidence":0.826416,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.058521818369627},{"word":"the","start":105.005005,"end":105.165,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03839065134525299},{"word":"time","start":105.165,"end":105.40501,"confidence":0.99902344,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.058144643902778625},{"word":"that","start":105.40501,"end":105.565,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04502587765455246},{"word":"we're","start":105.565,"end":105.885,"confidence":0.99853516,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.0569220595061779},{"word":"gonna","start":105.885,"end":106.205,"confidence":1.0,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.06917190551757812},{"word":"have","start":106.205,"end":106.705,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.05959087982773781},{"word":"the","start":107.005005,"end":107.245,"confidence":0.90625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05280774459242821},{"word":"three","start":107.245,"end":107.55,"confidence":0.99609375,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.056522443890571594},{"word":"to","start":107.630005,"end":107.79,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03832446783781051},{"word":"five","start":107.79,"end":107.950005,"confidence":1.0,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.06375572830438614},{"word":"business","start":107.950005,"end":108.450005,"confidence":1.0,"punctuated_word":"business","sentiment":"neutral","sentiment_score":0.06489455699920654},{"word":"days","start":108.91,"end":109.15,"confidence":0.99902344,"punctuated_word":"days","sentiment":"neutral","sentiment_score":0.056091129779815674},{"word":"for","start":109.15,"end":109.39,"confidence":0.7583008,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06598769128322601},{"word":"have","start":109.39,"end":109.630005,"confidence":0.7890625,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.1081487387418747},{"word":"it","start":109.630005,"end":109.79,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.13175535202026367},{"word":"to","start":109.79,"end":109.87,"confidence":0.9892578,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08675262331962585},{"word":"be","start":109.87,"end":110.11,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.08711375296115875},{"word":"delivered","start":110.11,"end":110.51,"confidence":0.99902344,"punctuated_word":"delivered","sentiment":"neutral","sentiment_score":0.04480227828025818},{"word":"to","start":110.51,"end":110.670006,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12172725796699524},{"word":"you","start":110.670006,"end":110.83,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.056323062628507614},{"word":"okay","start":110.83,"end":111.33,"confidence":0.99902344,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.01587870717048645},{"word":"yeah","start":115.71001,"end":116.19,"confidence":0.9748535,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04955517873167992},{"word":"the","start":116.19,"end":116.43,"confidence":0.9970703,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.06410736590623856},{"word":"router","start":116.43,"end":116.83,"confidence":0.9902344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.06547511368989944},{"word":"has","start":116.83,"end":116.990005,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.02552054449915886},{"word":"been","start":116.990005,"end":117.310005,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.011403046548366548},{"word":"sent","start":117.310005,"end":117.810005,"confidence":0.984375,"punctuated_word":"sent.","sentiment":"neutral","sentiment_score":-0.03021802194416523},{"word":"we","start":118.350006,"end":118.590004,"confidence":0.96533203,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.0998036116361618},{"word":"just","start":118.590004,"end":119.090004,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1101635843515396},{"word":"the","start":121.225006,"end":121.625,"confidence":0.71435547,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08391445875167847},{"word":"the","start":121.625,"end":121.865005,"confidence":0.8935547,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10217859596014024},{"word":"au","start":121.865005,"end":122.105,"confidence":0.83984375,"punctuated_word":"AU","sentiment":"neutral","sentiment_score":0.11956898868083954},{"word":"post","start":122.105,"end":122.605,"confidence":0.74316406,"punctuated_word":"post","sentiment":"neutral","sentiment_score":0.11172886937856674},{"word":"is","start":122.825005,"end":123.065,"confidence":0.90283203,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09956458956003188},{"word":"supposed","start":123.065,"end":123.465004,"confidence":0.9951172,"punctuated_word":"supposed","sentiment":"neutral","sentiment_score":0.11489922553300858},{"word":"to","start":123.465004,"end":123.965004,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10878928005695344},{"word":"deliver","start":124.745,"end":125.225006,"confidence":0.70703125,"punctuated_word":"deliver","sentiment":"neutral","sentiment_score":0.07009193301200867},{"word":"it","start":125.225006,"end":125.305,"confidence":0.85253906,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1026078537106514},{"word":"to","start":125.305,"end":125.465004,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12621945142745972},{"word":"you","start":125.465004,"end":125.545006,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10763576626777648},{"word":"within","start":125.545006,"end":125.945,"confidence":0.99902344,"punctuated_word":"within","sentiment":"neutral","sentiment_score":0.10823561996221542},{"word":"three","start":125.945,"end":126.105,"confidence":0.99316406,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.10131977498531342},{"word":"to","start":126.105,"end":126.185005,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07896243035793304},{"word":"five","start":126.185005,"end":126.345,"confidence":1.0,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.10058674961328506},{"word":"business","start":126.345,"end":126.665,"confidence":0.99902344,"punctuated_word":"business","sentiment":"neutral","sentiment_score":0.10521437227725984},{"word":"days","start":126.665,"end":126.985,"confidence":0.99902344,"punctuated_word":"days","sentiment":"neutral","sentiment_score":0.1066027134656906},{"word":"as","start":126.985,"end":127.145004,"confidence":0.94628906,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.10836292058229446},{"word":"the","start":127.145004,"end":127.385,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08026082068681717},{"word":"delivery","start":127.385,"end":127.785,"confidence":0.99902344,"punctuated_word":"delivery","sentiment":"neutral","sentiment_score":0.06025633215904236},{"word":"method","start":127.785,"end":128.285,"confidence":1.0,"punctuated_word":"method","sentiment":"neutral","sentiment_score":0.06485433876514435},{"word":"is","start":128.345,"end":128.845,"confidence":0.984375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05853332206606865},{"word":"a","start":128.905,"end":129.405,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07387396693229675},{"word":"standard","start":129.465,"end":129.965,"confidence":1.0,"punctuated_word":"standard","sentiment":"neutral","sentiment_score":0.06188880652189255},{"word":"delivery","start":130.745,"end":131.245,"confidence":0.99316406,"punctuated_word":"delivery.","sentiment":"neutral","sentiment_score":0.03873293101787567},{"word":"i'm","start":141.37,"end":141.69,"confidence":0.9526367,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1299465000629425},{"word":"so","start":141.69,"end":141.85,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.1519438624382019},{"word":"sorry","start":141.85,"end":142.17,"confidence":0.9916992,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.14324426651000977},{"word":"i","start":142.17,"end":142.49,"confidence":0.8886719,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08806750178337097},{"word":"i","start":142.49,"end":142.65,"confidence":0.8857422,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07467254251241684},{"word":"know","start":142.65,"end":142.97,"confidence":0.9343262,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.02598400227725506},{"word":"i","start":142.97,"end":143.21,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10566766560077669},{"word":"really","start":143.21,"end":143.69,"confidence":0.99902344,"punctuated_word":"really","sentiment":"neutral","sentiment_score":0.28372251987457275},{"word":"appreciate","start":143.69,"end":144.19,"confidence":1.0,"punctuated_word":"appreciate","sentiment":"neutral","sentiment_score":0.3070850372314453},{"word":"calling","start":144.81,"end":145.13,"confidence":0.7915039,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.31389501690864563},{"word":"us","start":145.13,"end":145.37,"confidence":0.9863281,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.2607486844062805},{"word":"regarding","start":145.37,"end":145.87,"confidence":0.9970703,"punctuated_word":"regarding","sentiment":"positive","sentiment_score":0.3793052136898041},{"word":"now","start":145.93001,"end":146.25,"confidence":0.8720703,"punctuated_word":"now.","sentiment":"positive","sentiment_score":0.35390567779541016},{"word":"but","start":146.25,"end":146.57,"confidence":0.9970703,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.18674051761627197},{"word":"no","start":146.57,"end":146.73,"confidence":0.9633789,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.05168966203927994},{"word":"worries","start":146.73,"end":147.23,"confidence":0.87109375,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.0992552638053894},{"word":"did","start":158.005,"end":158.245,"confidence":0.92578125,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":-0.008479729294776917},{"word":"you","start":158.245,"end":158.325,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.005779486149549484},{"word":"not","start":158.325,"end":158.485,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.025548728182911873},{"word":"receive","start":158.485,"end":158.985,"confidence":0.98828125,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":-0.013223864138126372},{"word":"an","start":160.325,"end":160.725,"confidence":0.9892578,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.012948071584105492},{"word":"sms","start":160.725,"end":161.225,"confidence":0.9970703,"punctuated_word":"SMS","sentiment":"neutral","sentiment_score":-0.018413132056593895},{"word":"or","start":161.285,"end":161.44499,"confidence":0.9970703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.03694884106516838},{"word":"email","start":161.44499,"end":161.765,"confidence":0.99902344,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.02465386688709259},{"word":"about","start":161.765,"end":162.005,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.03483476862311363},{"word":"your","start":162.005,"end":162.245,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04151580482721329},{"word":"tracking","start":162.245,"end":162.645,"confidence":0.9819336,"punctuated_word":"tracking","sentiment":"neutral","sentiment_score":-0.009426817297935486},{"word":"id","start":162.645,"end":163.145,"confidence":0.99902344,"punctuated_word":"ID?","sentiment":"neutral","sentiment_score":-0.012749784626066685},{"word":"okay","start":174.29,"end":174.79,"confidence":0.99658203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.049499593675136566},{"word":"since","start":175.73,"end":176.05,"confidence":0.6845703,"punctuated_word":"Since","sentiment":"neutral","sentiment_score":0.05540076643228531},{"word":"you","start":176.05,"end":176.13,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0658503994345665},{"word":"have","start":176.13,"end":176.37,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0733942985534668},{"word":"the","start":176.37,"end":176.53,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0682784840464592},{"word":"tracking","start":176.53,"end":176.84999,"confidence":1.0,"punctuated_word":"tracking","sentiment":"neutral","sentiment_score":0.050697073340415955},{"word":"number","start":176.84999,"end":177.34999,"confidence":0.99853516,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.06334298104047775},{"word":"you","start":177.655,"end":177.815,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06238190457224846},{"word":"can","start":177.815,"end":178.315,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.05959028750658035},{"word":"go","start":178.855,"end":179.17499,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.06207457557320595},{"word":"on","start":179.17499,"end":179.415,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.06867845356464386},{"word":"the","start":179.415,"end":179.575,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06504952907562256},{"word":"website","start":179.575,"end":180.055,"confidence":1.0,"punctuated_word":"website","sentiment":"neutral","sentiment_score":0.05461057275533676},{"word":"and","start":180.055,"end":180.555,"confidence":0.99121094,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.055692315101623535},{"word":"search","start":180.935,"end":181.25499,"confidence":0.99902344,"punctuated_word":"search","sentiment":"neutral","sentiment_score":0.043243151158094406},{"word":"for","start":181.25499,"end":181.495,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02595340460538864},{"word":"the","start":181.495,"end":181.815,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03256748616695404},{"word":"au","start":181.815,"end":182.215,"confidence":0.97509766,"punctuated_word":"AU","sentiment":"neutral","sentiment_score":0.03790677338838577},{"word":"post","start":182.215,"end":182.61499,"confidence":0.9526367,"punctuated_word":"post","sentiment":"neutral","sentiment_score":0.04336630553007126},{"word":"or","start":182.61499,"end":182.935,"confidence":0.99609375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.04833834990859032},{"word":"the","start":182.935,"end":183.25499,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.050897885113954544},{"word":"australian","start":183.25499,"end":183.735,"confidence":0.99902344,"punctuated_word":"Australian","sentiment":"neutral","sentiment_score":0.04694683477282524},{"word":"post","start":183.735,"end":184.235,"confidence":0.939209,"punctuated_word":"post,","sentiment":"neutral","sentiment_score":0.05968668311834335},{"word":"and","start":184.69499,"end":184.935,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0542764738202095},{"word":"you","start":184.935,"end":185.095,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.053376950323581696},{"word":"can","start":185.095,"end":185.33499,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.053842078894376755},{"word":"enter","start":185.33499,"end":185.735,"confidence":1.0,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":0.03845891356468201},{"word":"your","start":185.735,"end":186.135,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03620198741555214},{"word":"tracking","start":186.135,"end":186.53499,"confidence":1.0,"punctuated_word":"tracking","sentiment":"neutral","sentiment_score":0.030254719778895375},{"word":"number","start":186.53499,"end":186.855,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.03151371702551842},{"word":"there","start":186.855,"end":187.355,"confidence":1.0,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.04490653797984123},{"word":"you","start":187.815,"end":187.97499,"confidence":0.9140625,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.19943509995937347},{"word":"can","start":187.97499,"end":188.215,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.3260875940322876},{"word":"mhmm","start":189.415,"end":189.915,"confidence":0.99902344,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":0.08078901469707489},{"word":"i'm","start":190.19,"end":190.43001,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.002772747306153178},{"word":"sorry","start":190.43001,"end":190.59,"confidence":0.93066406,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.014157230034470558},{"word":"but","start":190.59,"end":190.99,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.04025235027074814},{"word":"rest","start":190.99,"end":191.15,"confidence":0.9980469,"punctuated_word":"rest","sentiment":"neutral","sentiment_score":0.09269189089536668},{"word":"assured","start":191.15,"end":191.63,"confidence":0.9921875,"punctuated_word":"assured","sentiment":"neutral","sentiment_score":0.1270231157541275},{"word":"that","start":191.63,"end":192.13,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.17979131639003754},{"word":"the","start":192.27,"end":192.43001,"confidence":0.6357422,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.17843911051750183},{"word":"router","start":192.43001,"end":192.83,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.09978165477514268},{"word":"has","start":192.83,"end":193.07,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.21547260880470276},{"word":"been","start":193.07,"end":193.31,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.24088534712791443},{"word":"sent","start":193.31,"end":193.71,"confidence":0.7357178,"punctuated_word":"sent.","sentiment":"neutral","sentiment_score":0.19489432871341705},{"word":"and","start":193.71,"end":194.21,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.15582013130187988},{"word":"once","start":194.59,"end":195.09,"confidence":0.9970703,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.18877553939819336},{"word":"you","start":195.15,"end":195.39,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17475523054599762},{"word":"receive","start":195.39,"end":195.71,"confidence":0.8881836,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.19181138277053833},{"word":"this","start":195.71,"end":196.21,"confidence":0.7963867,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.18136394023895264},{"word":"i","start":196.51,"end":196.67,"confidence":0.6777344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.17983707785606384},{"word":"mean","start":196.67,"end":196.91,"confidence":0.982666,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":0.1628337800502777},{"word":"the","start":196.91,"end":196.99,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.22822798788547516},{"word":"router","start":196.99,"end":197.49,"confidence":0.9980469,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.1347108781337738},{"word":"will","start":197.55,"end":198.05,"confidence":0.79541016,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.1568317711353302},{"word":"further","start":198.67,"end":199.17,"confidence":0.9892578,"punctuated_word":"further","sentiment":"neutral","sentiment_score":0.178991436958313},{"word":"assist","start":199.31,"end":199.71,"confidence":0.99902344,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.15390853583812714},{"word":"you","start":199.71,"end":200.11,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.14201796054840088},{"word":"until","start":200.11,"end":200.51,"confidence":0.99609375,"punctuated_word":"until","sentiment":"neutral","sentiment_score":0.16275213658809662},{"word":"you","start":200.51,"end":200.67,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13049733638763428},{"word":"are","start":200.67,"end":200.91,"confidence":0.99609375,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.13882431387901306},{"word":"successfully","start":200.91,"end":201.41,"confidence":0.9970703,"punctuated_word":"successfully","sentiment":"neutral","sentiment_score":0.13596312701702118},{"word":"connected","start":201.47,"end":201.87,"confidence":0.9951172,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.1426631510257721},{"word":"to","start":201.87,"end":201.95,"confidence":0.9526367,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1405225247144699},{"word":"your","start":201.95,"end":202.185,"confidence":0.89501953,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10762903094291688},{"word":"internet","start":202.345,"end":202.665,"confidence":0.9926758,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":0.08153258264064789},{"word":"okay","start":202.665,"end":203.165,"confidence":0.99609375,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.12203344702720642},{"word":"thank","start":204.345,"end":204.58499,"confidence":0.9526367,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3598673939704895},{"word":"you","start":204.58499,"end":204.825,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3334163427352905},{"word":"so","start":204.825,"end":204.985,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.35076814889907837},{"word":"much","start":204.985,"end":205.385,"confidence":0.97314453,"punctuated_word":"much,","sentiment":"positive","sentiment_score":0.3395995497703552},{"word":"i","start":205.705,"end":205.86499,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.24798515439033508},{"word":"really","start":205.86499,"end":206.105,"confidence":0.9301758,"punctuated_word":"really","sentiment":"positive","sentiment_score":0.39408016204833984},{"word":"do","start":206.105,"end":206.265,"confidence":0.9506836,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.06328021734952927},{"word":"apologize","start":206.265,"end":206.765,"confidence":1.0,"punctuated_word":"apologize","sentiment":"neutral","sentiment_score":-0.03878268599510193},{"word":"for","start":206.905,"end":207.405,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03678465634584427},{"word":"what","start":208.345,"end":208.665,"confidence":0.7495117,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.012859642505645752},{"word":"happened","start":208.665,"end":209.065,"confidence":0.74121094,"punctuated_word":"happened,","sentiment":"neutral","sentiment_score":0.04286141321063042},{"word":"but","start":209.065,"end":209.565,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.07525454461574554},{"word":"mhmm","start":213.305,"end":213.625,"confidence":0.94750977,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":0.26667365431785583},{"word":"thank","start":213.625,"end":213.86499,"confidence":0.9770508,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.509353518486023},{"word":"you","start":213.86499,"end":214.105,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5644421577453613},{"word":"so","start":214.105,"end":214.265,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5658921599388123},{"word":"much","start":214.265,"end":214.505,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.4157221913337707},{"word":"anything","start":214.505,"end":214.825,"confidence":1.0,"punctuated_word":"Anything","sentiment":"neutral","sentiment_score":0.30754414200782776},{"word":"else","start":214.825,"end":214.985,"confidence":1.0,"punctuated_word":"else","sentiment":"neutral","sentiment_score":0.30157944560050964},{"word":"i","start":214.985,"end":215.065,"confidence":0.98095703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2772318422794342},{"word":"can","start":215.065,"end":215.22499,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.3322356641292572},{"word":"help","start":215.22499,"end":215.465,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.3793319761753082},{"word":"you","start":215.465,"end":215.625,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2990831732749939},{"word":"with","start":215.625,"end":216.125,"confidence":0.9995117,"punctuated_word":"with?","sentiment":"neutral","sentiment_score":0.25836706161499023},{"word":"yeah","start":218.53894,"end":218.85893,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09714385122060776},{"word":"thank","start":218.85893,"end":219.09894,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8907086849212646},{"word":"you","start":219.09894,"end":219.25894,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.925061047077179},{"word":"so","start":219.25894,"end":219.33893,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.906869113445282},{"word":"much","start":219.33893,"end":219.57893,"confidence":0.9770508,"punctuated_word":"much,","sentiment":"positive","sentiment_score":0.8853999376296997},{"word":"and","start":219.57893,"end":219.73894,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.8723960518836975},{"word":"have","start":219.73894,"end":219.89894,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.8463990092277527},{"word":"a","start":219.89894,"end":219.97894,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.8419777750968933},{"word":"great","start":219.97894,"end":220.21893,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.9141084551811218},{"word":"day","start":220.21893,"end":220.71893,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.8250324726104736},{"word":"thank","start":222.53894,"end":222.77893,"confidence":0.9902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.70561683177948},{"word":"you","start":222.77893,"end":222.93893,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.688287615776062},{"word":"bye","start":222.93893,"end":223.09894,"confidence":0.9741211,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.2778879702091217},{"word":"bye","start":223.09894,"end":223.34393,"confidence":0.9309082,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":-0.08574669808149338}],"paragraphs":{"transcript":"\nThank you for calling Airtel. My name is Mary. May I have your name, please? I'm doing great. Thank you so much for asking.\n\nHow are how are you doing today? Mhmm. I'm sorry to hear that. Could you provide me your name on the account so that I can pull it up, please? Mhmm.\n\nThank you so much. Just give me one second. Route Spanish. Correct? Thank you so much.\n\nHold on. Checking here. One moment. I can see. Right.\n\nSo, Sanush, I checked on your account and confirmed that the router has been sent. Let me check here the delivery method. So since this is going to be standard delivery, it's going to be three to five business days. So we once we set out the router and once the AU post receive the item, that's the time that we're gonna have the three to five business days for have it to be delivered to you. Okay?\n\nYeah. The router has been sent. We just the the AU post is supposed to deliver it to you within three to five business days as the delivery method is a standard delivery. I'm so sorry. I I know.\n\nI really appreciate calling us regarding now. But no worries. Did you not receive an SMS or email about your tracking ID? Okay. Since you have the tracking number, you can go on the website and search for the AU post or the Australian post, and you can enter your tracking number there.\n\nYou can mhmm. I'm sorry. But rest assured that the router has been sent. And once you receive this I mean, the router will further assist you until you are successfully connected to your Internet. Okay?\n\nThank you so much, I really do apologize for what happened, but mhmm. Thank you so much. Anything else I can help you with? Yeah. Thank you so much, and have a great day.\n\nThank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.36,"end":2.6399999,"sentiment":"positive","sentiment_score":0.4937707006931305},{"text":"My name is Mary.","start":2.6399999,"end":3.4399998,"sentiment":"positive","sentiment_score":0.3799698054790497},{"text":"May I have your name, please?","start":3.4399998,"end":4.66,"sentiment":"neutral","sentiment_score":0.2607057715455691},{"text":"I'm doing great.","start":7.52,"end":8.32,"sentiment":"positive","sentiment_score":0.7213531136512756},{"text":"Thank you so much for asking.","start":8.32,"end":9.5199995,"sentiment":"positive","sentiment_score":0.7605658570925394}],"sentiment":"positive","sentiment_score":0.511684243256847,"num_words":24,"start":1.36,"end":9.5199995},{"sentences":[{"text":"How are how are you doing today?","start":9.5199995,"end":11.46,"sentiment":"positive","sentiment_score":0.529129079410008},{"text":"Mhmm.","start":12.945,"end":13.445,"sentiment":"neutral","sentiment_score":0.1348474770784378},{"text":"I'm sorry to hear that.","start":23.825,"end":24.945,"sentiment":"negative","sentiment_score":-0.3439023315906525},{"text":"Could you provide me your name on the account so that I can pull it up, please?","start":24.945,"end":28.23,"sentiment":"neutral","sentiment_score":-0.06136047358022017},{"text":"Mhmm.","start":28.23,"end":28.73,"sentiment":"neutral","sentiment_score":-0.0024235828313976526}],"sentiment":"neutral","sentiment_score":0.0346350884290352,"num_words":31,"start":9.5199995,"end":28.73},{"sentences":[{"text":"Thank you so much.","start":36.629997,"end":37.59,"sentiment":"neutral","sentiment_score":0.2653516121208668},{"text":"Just give me one second.","start":37.59,"end":38.89,"sentiment":"neutral","sentiment_score":0.11193419694900512},{"text":"Route Spanish.","start":41.454998,"end":42.355,"sentiment":"neutral","sentiment_score":0.03566928580403328},{"text":"Correct?","start":42.415,"end":42.915,"sentiment":"neutral","sentiment_score":0.07001762837171555},{"text":"Thank you so much.","start":44.574997,"end":45.454998,"sentiment":"neutral","sentiment_score":0.2242797426879406}],"sentiment":"neutral","sentiment_score":0.16622203774750233,"num_words":16,"start":36.629997,"end":45.454998},{"sentences":[{"text":"Hold on.","start":45.454998,"end":46.274998,"sentiment":"neutral","sentiment_score":0.09014764055609703},{"text":"Checking here.","start":70.385,"end":71.345,"sentiment":"neutral","sentiment_score":0.0527657475322485},{"text":"One moment.","start":71.345,"end":72.085,"sentiment":"neutral","sentiment_score":0.04167683981359005},{"text":"I can see.","start":74.945,"end":75.825005,"sentiment":"neutral","sentiment_score":0.06033580129345258},{"text":"Right.","start":75.825005,"end":76.145004,"sentiment":"neutral","sentiment_score":0.07714308798313141}],"sentiment":"neutral","sentiment_score":0.06273309476673603,"num_words":10,"start":45.454998,"end":76.145004},{"sentences":[{"text":"So, Sanush, I checked on your account and confirmed that the router has been sent.","start":76.145004,"end":81.0,"sentiment":"neutral","sentiment_score":0.13890402019023895},{"text":"Let me check here the delivery method.","start":83.32,"end":89.5,"sentiment":"neutral","sentiment_score":0.05250514165631363},{"text":"So since this is going to be standard delivery, it's going to be three to five business days.","start":90.2,"end":98.685005,"sentiment":"neutral","sentiment_score":0.06986169123815165},{"text":"So we once we set out the router and once the AU post receive the item, that's the time that we're gonna have the three to five business days for have it to be delivered to you.","start":98.685005,"end":110.83,"sentiment":"neutral","sentiment_score":0.07323090772371034},{"text":"Okay?","start":110.83,"end":111.33,"sentiment":"neutral","sentiment_score":0.01587870717048645}],"sentiment":"neutral","sentiment_score":0.08248755166259332,"num_words":78,"start":76.145004,"end":111.33},{"sentences":[{"text":"Yeah.","start":115.71001,"end":116.19,"sentiment":"neutral","sentiment_score":-0.04955517873167992},{"text":"The router has been sent.","start":116.19,"end":117.810005,"sentiment":"neutral","sentiment_score":-0.03934481851756573},{"text":"We just the the AU post is supposed to deliver it to you within three to five business days as the delivery method is a standard delivery.","start":118.350006,"end":131.245,"sentiment":"neutral","sentiment_score":0.09277227065629429},{"text":"I'm so sorry.","start":141.37,"end":142.17,"sentiment":"neutral","sentiment_score":-0.14171154300371805},{"text":"I I know.","start":142.17,"end":142.97,"sentiment":"neutral","sentiment_score":-0.06290801552434762}],"sentiment":"neutral","sentiment_score":0.04217213745682667,"num_words":39,"start":115.71001,"end":142.97},{"sentences":[{"text":"I really appreciate calling us regarding now.","start":142.97,"end":146.25,"sentiment":"neutral","sentiment_score":0.286332830786705},{"text":"But no worries.","start":146.25,"end":147.23,"sentiment":"neutral","sentiment_score":0.11256181448698044},{"text":"Did you not receive an SMS or email about your tracking ID?","start":158.005,"end":163.145,"sentiment":"neutral","sentiment_score":-0.02037690789438784},{"text":"Okay.","start":174.29,"end":174.79,"sentiment":"neutral","sentiment_score":0.049499593675136566},{"text":"Since you have the tracking number, you can go on the website and search for the AU post or the Australian post, and you can enter your tracking number there.","start":175.73,"end":187.355,"sentiment":"neutral","sentiment_score":0.05122599645207326}],"sentiment":"neutral","sentiment_score":0.06950512927306711,"num_words":53,"start":142.97,"end":187.355},{"sentences":[{"text":"You can mhmm.","start":187.815,"end":189.915,"sentiment":"neutral","sentiment_score":0.20210390289624533},{"text":"I'm sorry.","start":190.19,"end":190.59,"sentiment":"neutral","sentiment_score":-0.00569224136415869},{"text":"But rest assured that the router has been sent.","start":190.59,"end":193.71,"sentiment":"neutral","sentiment_score":0.15213685813877317},{"text":"And once you receive this I mean, the router will further assist you until you are successfully connected to your Internet.","start":193.71,"end":202.665,"sentiment":"neutral","sentiment_score":0.1557271359931855},{"text":"Okay?","start":202.665,"end":203.165,"sentiment":"neutral","sentiment_score":0.12203344702720642}],"sentiment":"neutral","sentiment_score":0.14879061811370775,"num_words":36,"start":187.815,"end":203.165},{"sentences":[{"text":"Thank you so much, I really do apologize for what happened, but mhmm.","start":204.345,"end":213.625,"sentiment":"neutral","sentiment_score":0.19112678416646445},{"text":"Thank you so much.","start":213.625,"end":214.505,"sentiment":"positive","sentiment_score":0.5138525068759918},{"text":"Anything else I can help you with?","start":214.505,"end":216.125,"sentiment":"neutral","sentiment_score":0.3079104721546173},{"text":"Yeah.","start":218.53894,"end":218.85893,"sentiment":"neutral","sentiment_score":0.09714385122060776},{"text":"Thank you so much, and have a great day.","start":218.85893,"end":220.71893,"sentiment":"positive","sentiment_score":0.8786613941192627}],"sentiment":"positive","sentiment_score":0.43236846838365584,"num_words":34,"start":204.345,"end":220.71893},{"sentences":[{"text":"Thank you.","start":222.53894,"end":222.93893,"sentiment":"positive","sentiment_score":0.696952223777771},{"text":"Bye bye.","start":222.93893,"end":223.34393,"sentiment":"neutral","sentiment_score":0.09607063606381416}],"sentiment":"positive","sentiment_score":0.3965114299207926,"num_words":4,"start":222.53894,"end":223.34393}]}}]},{"alternatives":[{"transcript":"Hello. How are you today? I'm also good. Thank you. So, actually, I'm calling So I have order, you know, the router. It's already been, like, two weeks, but I haven't got it. So my name is Sanis Rout, s a n I s, Sanish, r a u t, Route. Yeah. Yep. Yep. Yeah. So I'm sorry. I didn't get you. Yeah. But it's already been, like, two weeks, so I think it's already been, like, more than two weeks. That's why I'm wondering. Like so but, like so I also have the tracking number. So but how do I track? So so how do I track it? Like no. I only got, like, the mail from the tracking number, but I don't know how to track that one. But I only I will have the tracking number. Yep. Okay. All good. Yeah. Yeah. All good. Thank you. Yeah. Thank you. It's all good. All good. Yes. Yes. Yeah. Thank you. So that's all for today. You too. Thank you.","confidence":0.98950195,"words":[{"word":"hello","start":5.2799997,"end":5.52,"confidence":0.9885254,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.2370217442512512},{"word":"how","start":5.52,"end":5.7599998,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.32558751106262207},{"word":"are","start":5.7599998,"end":5.92,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.24330995976924896},{"word":"you","start":5.92,"end":6.08,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.26263535022735596},{"word":"today","start":6.08,"end":6.58,"confidence":0.99902344,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.33959561586380005},{"word":"i'm","start":12.0,"end":12.24,"confidence":0.96850586,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.4162365198135376},{"word":"also","start":12.24,"end":12.639999,"confidence":0.52001953,"punctuated_word":"also","sentiment":"positive","sentiment_score":0.34537816047668457},{"word":"good","start":12.639999,"end":12.96,"confidence":0.98999023,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.3963244557380676},{"word":"thank","start":12.96,"end":13.2,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2977586090564728},{"word":"you","start":13.2,"end":13.5199995,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.25690677762031555},{"word":"so","start":13.5199995,"end":13.92,"confidence":0.91552734,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.015964126214385033},{"word":"actually","start":13.92,"end":14.4,"confidence":0.9995117,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":0.0032010776922106743},{"word":"i'm","start":14.4,"end":14.639999,"confidence":0.9597168,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0005854759365320206},{"word":"calling","start":14.639999,"end":15.04,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.0025878287851810455},{"word":"so","start":15.8949995,"end":16.055,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0009907707571983335},{"word":"i","start":16.055,"end":16.215,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04124966263771057},{"word":"have","start":16.215,"end":16.695,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.024399835616350177},{"word":"order","start":16.695,"end":17.175,"confidence":0.82006836,"punctuated_word":"order,","sentiment":"neutral","sentiment_score":-0.028249414637684826},{"word":"you","start":17.175,"end":17.335,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03734799847006798},{"word":"know","start":17.335,"end":17.574999,"confidence":0.99853516,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.00946563482284546},{"word":"the","start":17.574999,"end":17.735,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.023743554949760437},{"word":"router","start":17.735,"end":18.235,"confidence":0.99609375,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.017655057832598686},{"word":"it's","start":18.375,"end":18.615,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.07880380749702454},{"word":"already","start":18.615,"end":18.935,"confidence":0.9980469,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.0711231678724289},{"word":"been","start":18.935,"end":19.095,"confidence":0.9802246,"punctuated_word":"been,","sentiment":"neutral","sentiment_score":-0.09509791433811188},{"word":"like","start":19.095,"end":19.414999,"confidence":0.9995117,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.08344864845275879},{"word":"two","start":19.414999,"end":19.574999,"confidence":1.0,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.07478663325309753},{"word":"weeks","start":19.574999,"end":19.895,"confidence":0.9904785,"punctuated_word":"weeks,","sentiment":"neutral","sentiment_score":-0.06324567645788193},{"word":"but","start":19.895,"end":20.055,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.114437498152256},{"word":"i","start":20.055,"end":20.215,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.24942882359027865},{"word":"haven't","start":20.215,"end":20.535,"confidence":1.0,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.2301774024963379},{"word":"got","start":20.535,"end":20.775,"confidence":0.9892578,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.22313518822193143},{"word":"it","start":20.775,"end":21.275,"confidence":0.98706055,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.1865464448928833},{"word":"so","start":28.775,"end":29.095,"confidence":0.9248047,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0006766179576516151},{"word":"my","start":29.095,"end":29.255,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.0015283310785889626},{"word":"name","start":29.255,"end":29.494999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.0006064530462026596},{"word":"is","start":29.494999,"end":29.735,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.00975019484758377},{"word":"sanis","start":29.735,"end":30.235,"confidence":0.70043945,"punctuated_word":"Sanis","sentiment":"neutral","sentiment_score":0.012511596083641052},{"word":"rout","start":30.294998,"end":30.72,"confidence":0.60510254,"punctuated_word":"Rout,","sentiment":"neutral","sentiment_score":0.012720884755253792},{"word":"s","start":32.399998,"end":32.8,"confidence":0.984375,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.012574700638651848},{"word":"a","start":32.8,"end":33.12,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.009344501420855522},{"word":"n","start":33.12,"end":33.44,"confidence":0.99902344,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.0015145698562264442},{"word":"i","start":33.44,"end":33.68,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.007240528240799904},{"word":"s","start":33.68,"end":34.0,"confidence":0.71850586,"punctuated_word":"s,","sentiment":"neutral","sentiment_score":-5.016103386878967e-6},{"word":"sanish","start":34.0,"end":34.5,"confidence":0.9765625,"punctuated_word":"Sanish,","sentiment":"neutral","sentiment_score":0.009130919352173804},{"word":"r","start":34.559998,"end":34.72,"confidence":0.9790039,"punctuated_word":"r","sentiment":"neutral","sentiment_score":0.003143448382616043},{"word":"a","start":34.72,"end":34.879997,"confidence":0.9716797,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.008295982144773006},{"word":"u","start":34.879997,"end":35.04,"confidence":1.0,"punctuated_word":"u","sentiment":"neutral","sentiment_score":0.0047980258241295815},{"word":"t","start":35.04,"end":35.2,"confidence":0.97753906,"punctuated_word":"t,","sentiment":"neutral","sentiment_score":-0.0011429700534790754},{"word":"route","start":35.2,"end":35.7,"confidence":0.97021484,"punctuated_word":"Route.","sentiment":"neutral","sentiment_score":-0.0005030417814850807},{"word":"yeah","start":43.44,"end":43.94,"confidence":0.87646484,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08425115048885345},{"word":"yep","start":81.745,"end":82.245,"confidence":0.6566162,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08537179231643677},{"word":"yep","start":96.52,"end":97.005,"confidence":0.82128906,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08083376288414001},{"word":"yeah","start":104.924995,"end":105.424995,"confidence":0.7841797,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06633104383945465},{"word":"so","start":113.130005,"end":113.29,"confidence":0.40820312,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.09340392798185349},{"word":"i'm","start":113.29,"end":113.37,"confidence":0.723999,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.16293762624263763},{"word":"sorry","start":113.37,"end":113.69,"confidence":0.9421387,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.20263028144836423},{"word":"i","start":113.69,"end":113.850006,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2683967053890228},{"word":"didn't","start":113.850006,"end":114.01,"confidence":0.99609375,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.22647735476493835},{"word":"get","start":114.01,"end":114.25,"confidence":0.99609375,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.24730941653251648},{"word":"you","start":114.25,"end":114.75,"confidence":0.9946289,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.2282465249300003},{"word":"yeah","start":131.905,"end":132.385,"confidence":0.92529297,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0032530520111322403},{"word":"but","start":132.385,"end":132.545,"confidence":0.7211914,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.033101677894592285},{"word":"it's","start":132.545,"end":132.705,"confidence":0.99609375,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.035855647176504135},{"word":"already","start":132.705,"end":133.105,"confidence":0.88134766,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.08081406354904175},{"word":"been","start":133.105,"end":133.265,"confidence":0.89746094,"punctuated_word":"been,","sentiment":"neutral","sentiment_score":-0.13134630024433136},{"word":"like","start":133.265,"end":133.58499,"confidence":0.9980469,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.12764665484428406},{"word":"two","start":133.58499,"end":133.745,"confidence":1.0,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.1270872801542282},{"word":"weeks","start":133.745,"end":134.065,"confidence":0.76586914,"punctuated_word":"weeks,","sentiment":"neutral","sentiment_score":-0.12304150313138962},{"word":"so","start":134.065,"end":134.22499,"confidence":0.9863281,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.11697065085172652},{"word":"i","start":134.22499,"end":134.305,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14528042078018188},{"word":"think","start":134.305,"end":134.805,"confidence":0.50097656,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.11103284358978271},{"word":"it's","start":136.785,"end":137.025,"confidence":0.82910156,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.16848216950893402},{"word":"already","start":137.025,"end":137.345,"confidence":0.9770508,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.19024214148521423},{"word":"been","start":137.345,"end":137.58499,"confidence":0.97094727,"punctuated_word":"been,","sentiment":"neutral","sentiment_score":-0.17869935929775238},{"word":"like","start":137.58499,"end":137.745,"confidence":0.9995117,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.17383882403373718},{"word":"more","start":137.745,"end":137.905,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.1856355220079422},{"word":"than","start":137.905,"end":138.14499,"confidence":1.0,"punctuated_word":"than","sentiment":"neutral","sentiment_score":-0.1886402517557144},{"word":"two","start":138.14499,"end":138.305,"confidence":1.0,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.1694190502166748},{"word":"weeks","start":138.305,"end":138.705,"confidence":0.94750977,"punctuated_word":"weeks.","sentiment":"neutral","sentiment_score":-0.1489381492137909},{"word":"that's","start":138.705,"end":138.94499,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.1317569464445114},{"word":"why","start":138.94499,"end":139.185,"confidence":0.96972656,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.08947192877531052},{"word":"i'm","start":139.185,"end":139.50499,"confidence":0.984375,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.10062584280967712},{"word":"wondering","start":139.50499,"end":139.985,"confidence":0.77368164,"punctuated_word":"wondering.","sentiment":"neutral","sentiment_score":-0.09612776339054108},{"word":"like","start":139.985,"end":140.485,"confidence":0.57666016,"punctuated_word":"Like","sentiment":"neutral","sentiment_score":-0.09840267896652222},{"word":"so","start":146.29,"end":146.37,"confidence":0.8613281,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.0969412699341774},{"word":"but","start":146.45,"end":146.61,"confidence":0.9123535,"punctuated_word":"but,","sentiment":"neutral","sentiment_score":0.05345905572175979},{"word":"like","start":146.61,"end":146.77,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.03557990491390228},{"word":"so","start":146.93,"end":147.43,"confidence":0.9980469,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.06491638720035553},{"word":"i","start":148.13,"end":148.37,"confidence":0.9770508,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0783483237028122},{"word":"also","start":148.37,"end":148.69,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.0783165842294693},{"word":"have","start":148.69,"end":148.93,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.09133031964302064},{"word":"the","start":148.93,"end":149.09,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08254732936620712},{"word":"tracking","start":149.09,"end":149.49,"confidence":1.0,"punctuated_word":"tracking","sentiment":"neutral","sentiment_score":0.05196655914187431},{"word":"number","start":149.49,"end":149.99,"confidence":0.9746094,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.056561097502708435},{"word":"so","start":151.17,"end":151.25,"confidence":0.77001953,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02936619706451893},{"word":"but","start":151.33,"end":151.49,"confidence":0.99609375,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.02504502609372139},{"word":"how","start":151.49,"end":151.65,"confidence":0.9951172,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.007492043077945709},{"word":"do","start":151.65,"end":151.81,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.01204734854400158},{"word":"i","start":151.81,"end":151.97,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0192469023168087},{"word":"track","start":151.97,"end":152.37,"confidence":0.9589844,"punctuated_word":"track?","sentiment":"neutral","sentiment_score":0.02983729913830757},{"word":"so","start":152.37,"end":152.87,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.013961147516965866},{"word":"so","start":153.01,"end":153.17,"confidence":0.9326172,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.014245668426156044},{"word":"how","start":153.17,"end":153.33,"confidence":0.9980469,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.010975003242492676},{"word":"do","start":153.33,"end":153.49,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.008022405207157135},{"word":"i","start":153.49,"end":153.65,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.010528508573770525},{"word":"track","start":153.65,"end":153.89,"confidence":0.9980469,"punctuated_word":"track","sentiment":"neutral","sentiment_score":0.01828542537987232},{"word":"it","start":153.89,"end":154.13,"confidence":0.907959,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.017573706805706024},{"word":"like","start":154.13,"end":154.605,"confidence":0.98291016,"punctuated_word":"Like","sentiment":"neutral","sentiment_score":0.0007034018635749817},{"word":"no","start":164.205,"end":164.525,"confidence":0.9848633,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.05490196496248245},{"word":"i","start":164.525,"end":164.765,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09236098825931548},{"word":"only","start":164.765,"end":165.00499,"confidence":0.90771484,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.07588997483253479},{"word":"got","start":165.00499,"end":165.325,"confidence":0.9345703,"punctuated_word":"got,","sentiment":"neutral","sentiment_score":-0.07049586623907089},{"word":"like","start":165.325,"end":165.805,"confidence":0.9951172,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.07145071029663086},{"word":"the","start":165.805,"end":165.965,"confidence":0.9428711,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06055250018835068},{"word":"mail","start":165.965,"end":166.205,"confidence":0.9482422,"punctuated_word":"mail","sentiment":"neutral","sentiment_score":-0.05480509623885155},{"word":"from","start":166.205,"end":166.525,"confidence":0.9970703,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.04527631029486656},{"word":"the","start":166.525,"end":166.605,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04541194811463356},{"word":"tracking","start":166.605,"end":167.00499,"confidence":1.0,"punctuated_word":"tracking","sentiment":"neutral","sentiment_score":-0.03647509217262268},{"word":"number","start":167.00499,"end":167.50499,"confidence":0.90893555,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.05392700061202049},{"word":"but","start":167.96,"end":168.12,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.06239383667707443},{"word":"i","start":168.12,"end":168.28,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10484227538108826},{"word":"don't","start":168.28,"end":168.52,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.04696313664317131},{"word":"know","start":168.52,"end":168.68,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.05782526731491089},{"word":"how","start":168.68,"end":168.92,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.04794047400355339},{"word":"to","start":168.92,"end":169.08,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04934059828519821},{"word":"track","start":169.08,"end":169.31999,"confidence":0.98535156,"punctuated_word":"track","sentiment":"neutral","sentiment_score":-0.04931631684303284},{"word":"that","start":169.31999,"end":169.48,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.044189222157001495},{"word":"one","start":169.48,"end":169.72,"confidence":0.9555664,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.05049160122871399},{"word":"but","start":169.72,"end":169.88,"confidence":0.9980469,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.025026831775903705},{"word":"i","start":169.88,"end":170.04,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02000810205936432},{"word":"only","start":170.04,"end":170.28,"confidence":0.8745117,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.015148239210247992},{"word":"i","start":170.52,"end":171.02,"confidence":0.44433594,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.001180201768875122},{"word":"will","start":171.08,"end":171.4,"confidence":0.7324219,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.013779424130916595},{"word":"have","start":171.4,"end":171.64,"confidence":0.95947266,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.01440996676683426},{"word":"the","start":171.64,"end":171.8,"confidence":0.98828125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0018681008368730545},{"word":"tracking","start":171.8,"end":172.2,"confidence":1.0,"punctuated_word":"tracking","sentiment":"neutral","sentiment_score":-0.0017903894186019895},{"word":"number","start":172.2,"end":172.7,"confidence":1.0,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.0011689327657222748},{"word":"yep","start":183.0,"end":183.5,"confidence":0.8046875,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05378106981515885},{"word":"okay","start":187.615,"end":187.935,"confidence":0.89697266,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.15862224996089935},{"word":"all","start":187.935,"end":188.095,"confidence":0.8886719,"punctuated_word":"All","sentiment":"neutral","sentiment_score":0.3047054409980774},{"word":"good","start":188.095,"end":188.41501,"confidence":0.98657227,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.3265529274940491},{"word":"yeah","start":188.41501,"end":188.91501,"confidence":0.8015137,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.18417009711265564},{"word":"yeah","start":202.61,"end":202.93001,"confidence":0.9748535,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0905776172876358},{"word":"all","start":202.93001,"end":203.09,"confidence":0.75439453,"punctuated_word":"All","sentiment":"positive","sentiment_score":0.34457799792289734},{"word":"good","start":203.09,"end":203.25,"confidence":0.99560547,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.3603753447532654},{"word":"thank","start":203.25,"end":203.49,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4349753260612488},{"word":"you","start":203.49,"end":203.73,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.34271153807640076},{"word":"yeah","start":203.73,"end":204.23,"confidence":0.8796387,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.21383656561374664},{"word":"thank","start":205.73,"end":205.97,"confidence":0.79833984,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.3111133277416229},{"word":"you","start":205.97,"end":206.47,"confidence":0.99658203,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.33961978554725647},{"word":"it's","start":209.41,"end":209.65001,"confidence":0.73620605,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.3054431080818176},{"word":"all","start":209.65001,"end":209.89,"confidence":0.99316406,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.4775252044200897},{"word":"good","start":209.89,"end":210.05,"confidence":0.85791016,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.41617351770401},{"word":"all","start":210.05,"end":210.29001,"confidence":0.87060547,"punctuated_word":"All","sentiment":"positive","sentiment_score":0.4244338572025299},{"word":"good","start":210.29001,"end":210.53,"confidence":0.82910156,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.3903551995754242},{"word":"yes","start":210.53,"end":210.69,"confidence":0.89868164,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.20249465107917783},{"word":"yes","start":210.69,"end":211.09,"confidence":0.85253906,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.17344972491264343},{"word":"yeah","start":211.09,"end":211.59,"confidence":0.9621582,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.18584862351417544},{"word":"thank","start":212.415,"end":212.915,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.29648682475090027},{"word":"you","start":214.255,"end":214.755,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5183196067810059},{"word":"so","start":216.095,"end":216.33499,"confidence":0.81347656,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1908310502767563},{"word":"that's","start":216.33499,"end":216.495,"confidence":0.9941406,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.22239264845848083},{"word":"all","start":216.495,"end":216.735,"confidence":0.9970703,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.2161312997341156},{"word":"for","start":216.735,"end":216.97499,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.21216709911823273},{"word":"today","start":216.97499,"end":217.47499,"confidence":0.8491211,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.23036959767341617},{"word":"you","start":220.815,"end":220.97499,"confidence":0.9951172,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.7014961838722229},{"word":"too","start":220.97499,"end":221.215,"confidence":0.98950195,"punctuated_word":"too.","sentiment":"positive","sentiment_score":0.6128029823303223},{"word":"thank","start":221.215,"end":221.455,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7856450080871582},{"word":"you","start":221.455,"end":221.955,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7446178197860718}],"paragraphs":{"transcript":"\nHello. How are you today? I'm also good. Thank you. So, actually, I'm calling So I have order, you know, the router.\n\nIt's already been, like, two weeks, but I haven't got it. So my name is Sanis Rout, s a n I s, Sanish, r a u t, Route. Yeah. Yep. Yep.\n\nYeah. So I'm sorry. I didn't get you. Yeah. But it's already been, like, two weeks, so I think it's already been, like, more than two weeks.\n\nThat's why I'm wondering. Like so but, like so I also have the tracking number. So but how do I track? So so how do I track it? Like no.\n\nI only got, like, the mail from the tracking number, but I don't know how to track that one. But I only I will have the tracking number. Yep. Okay. All good.\n\nYeah. Yeah. All good. Thank you. Yeah.\n\nThank you. It's all good. All good. Yes. Yes.\n\nYeah. Thank you. So that's all for today. You too. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":5.2799997,"end":5.52,"sentiment":"neutral","sentiment_score":0.2370217442512512},{"text":"How are you today?","start":5.52,"end":6.58,"sentiment":"neutral","sentiment_score":0.29278210923075676},{"text":"I'm also good.","start":12.0,"end":12.96,"sentiment":"positive","sentiment_score":0.38597971200942993},{"text":"Thank you.","start":12.96,"end":13.5199995,"sentiment":"neutral","sentiment_score":0.27733269333839417},{"text":"So, actually, I'm calling So I have order, you know, the router.","start":13.5199995,"end":18.235,"sentiment":"neutral","sentiment_score":-0.006332054501399398}],"sentiment":"neutral","sentiment_score":0.13839863863011653,"num_words":22,"start":5.2799997,"end":18.235},{"sentences":[{"text":"It's already been, like, two weeks, but I haven't got it.","start":18.375,"end":21.275,"sentiment":"neutral","sentiment_score":-0.133657382293181},{"text":"So my name is Sanis Rout, s a n I s, Sanish, r a u t, Route.","start":28.775,"end":35.7,"sentiment":"neutral","sentiment_score":0.005343087633852573},{"text":"Yeah.","start":43.44,"end":43.94,"sentiment":"neutral","sentiment_score":0.08425115048885345},{"text":"Yep.","start":81.745,"end":82.245,"sentiment":"neutral","sentiment_score":0.08537179231643677},{"text":"Yep.","start":96.52,"end":97.005,"sentiment":"neutral","sentiment_score":0.08083376288414001}],"sentiment":"neutral","sentiment_score":-0.03641748418580861,"num_words":31,"start":18.375,"end":97.005},{"sentences":[{"text":"Yeah.","start":104.924995,"end":105.424995,"sentiment":"neutral","sentiment_score":0.06633104383945465},{"text":"So I'm sorry.","start":113.130005,"end":113.69,"sentiment":"neutral","sentiment_score":-0.15299061189095178},{"text":"I didn't get you.","start":113.69,"end":114.75,"sentiment":"neutral","sentiment_score":-0.2426075004041195},{"text":"Yeah.","start":131.905,"end":132.385,"sentiment":"neutral","sentiment_score":0.0032530520111322403},{"text":"But it's already been, like, two weeks, so I think it's already been, like, more than two weeks.","start":132.385,"end":138.705,"sentiment":"neutral","sentiment_score":-0.13533736165199015}],"sentiment":"neutral","sentiment_score":-0.14058852782128034,"num_words":27,"start":104.924995,"end":138.705},{"sentences":[{"text":"That's why I'm wondering.","start":138.705,"end":139.985,"sentiment":"neutral","sentiment_score":-0.10449562035501003},{"text":"Like so but, like so I also have the tracking number.","start":139.985,"end":149.99,"sentiment":"neutral","sentiment_score":0.05377855930816044},{"text":"So but how do I track?","start":151.17,"end":152.37,"sentiment":"neutral","sentiment_score":0.02050580270588398},{"text":"So so how do I track it?","start":152.37,"end":154.13,"sentiment":"neutral","sentiment_score":0.013370266450302941},{"text":"Like no.","start":154.13,"end":164.525,"sentiment":"neutral","sentiment_score":-0.027099281549453735}],"sentiment":"neutral","sentiment_score":0.011200326308608056,"num_words":30,"start":138.705,"end":164.525},{"sentences":[{"text":"I only got, like, the mail from the tracking number, but I don't know how to track that one.","start":164.525,"end":169.72,"sentiment":"neutral","sentiment_score":-0.05894464293592855},{"text":"But I only I will have the tracking number.","start":169.72,"end":172.7,"sentiment":"neutral","sentiment_score":-0.003547482192516327},{"text":"Yep.","start":183.0,"end":183.5,"sentiment":"neutral","sentiment_score":0.05378106981515885},{"text":"Okay.","start":187.615,"end":187.935,"sentiment":"neutral","sentiment_score":0.15862224996089935},{"text":"All good.","start":187.935,"end":188.41501,"sentiment":"neutral","sentiment_score":0.31562918424606323}],"sentiment":"neutral","sentiment_score":-0.00963168335147202,"num_words":32,"start":164.525,"end":188.41501},{"sentences":[{"text":"Yeah.","start":188.41501,"end":188.91501,"sentiment":"neutral","sentiment_score":0.18417009711265564},{"text":"Yeah.","start":202.61,"end":202.93001,"sentiment":"neutral","sentiment_score":0.0905776172876358},{"text":"All good.","start":202.93001,"end":203.25,"sentiment":"positive","sentiment_score":0.35247667133808136},{"text":"Thank you.","start":203.25,"end":203.73,"sentiment":"positive","sentiment_score":0.38884343206882477},{"text":"Yeah.","start":203.73,"end":204.23,"sentiment":"neutral","sentiment_score":0.21383656561374664}],"sentiment":"neutral","sentiment_score":0.28160349811826435,"num_words":7,"start":188.41501,"end":204.23},{"sentences":[{"text":"Thank you.","start":205.73,"end":206.47,"sentiment":"neutral","sentiment_score":0.3253665566444397},{"text":"It's all good.","start":209.41,"end":210.05,"sentiment":"positive","sentiment_score":0.39971394340197247},{"text":"All good.","start":210.05,"end":210.53,"sentiment":"positive","sentiment_score":0.40739452838897705},{"text":"Yes.","start":210.53,"end":210.69,"sentiment":"neutral","sentiment_score":0.20249465107917783},{"text":"Yes.","start":210.69,"end":211.09,"sentiment":"neutral","sentiment_score":0.17344972491264343}],"sentiment":"positive","sentiment_score":0.337845375140508,"num_words":9,"start":205.73,"end":211.09},{"sentences":[{"text":"Yeah.","start":211.09,"end":211.59,"sentiment":"neutral","sentiment_score":0.18584862351417544},{"text":"Thank you.","start":212.415,"end":214.755,"sentiment":"positive","sentiment_score":0.40740321576595306},{"text":"So that's all for today.","start":216.095,"end":217.47499,"sentiment":"neutral","sentiment_score":0.21437833905220033},{"text":"You too.","start":220.815,"end":221.215,"sentiment":"positive","sentiment_score":0.6571495831012726},{"text":"Thank you.","start":221.215,"end":221.955,"sentiment":"positive","sentiment_score":0.765131413936615}],"sentiment":"positive","sentiment_score":0.4097590620319049,"num_words":12,"start":211.09,"end":221.955}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Hello. How are you today?\n\nChannel 0: I'm doing great. Thank you so much for asking. How are how are you doing today?\n\nChannel 1: I'm also good.\n\nChannel 0: Mhmm.\n\nChannel 1: Thank you. So, actually, I'm calling So I have order, you know, the router. It's already been, like, two weeks, but I haven't got it.\n\nChannel 0: I'm sorry to hear that. Could you provide me your name on the account so that I can pull it up, please? Mhmm.\n\nChannel 1: So my name is Sanis Rout, s a n I s, Sanish, r a u t, Route.\n\nChannel 0: Thank you so much. Just give me one second. Route Spanish. Correct?\n\nChannel 1: Yeah.\n\nChannel 0: Thank you so much. Hold on. Checking here. One moment. I can see.\n\nRight. So, Sanush, I checked on your account and confirmed that the router has been sent.\n\nChannel 1: Yep.\n\nChannel 0: Let me check here the delivery method. So since this is going to be standard delivery, it's going\n\nChannel 1: Yep.\n\nChannel 0: to be three to five business days. So we once we set out the router and once the AU post receive the item, that's\n\nChannel 1: Yeah.\n\nChannel 0: the time that we're gonna have the three to five business days for have it to be delivered to you. Okay?\n\nChannel 1: So I'm sorry. I didn't get you.\n\nChannel 0: Yeah. The router has been sent. We just the the AU post is supposed to deliver it to you within three to five business days as the delivery method is a standard delivery.\n\nChannel 1: Yeah. But it's already been, like, two weeks, so I think it's already been, like, more than two weeks. That's why I'm wondering. Like\n\nChannel 0: I'm so sorry. I I know. I really appreciate calling us regarding now. But\n\nChannel 1: so but,\n\nChannel 0: no\n\nChannel 1: like\n\nChannel 0: worries.\n\nChannel 1: so I also have the tracking number. So but how do I track? So so how do I track it? Like\n\nChannel 0: Did you not receive an SMS or email about your tracking ID?\n\nChannel 1: no. I only got, like, the mail from the tracking number, but I don't know how to track that one. But I only I will have the tracking number.\n\nChannel 0: Okay. Since you have the tracking number, you can go on the website and search for the AU post or the\n\nChannel 1: Yep.\n\nChannel 0: Australian post, and you can enter your tracking number there.\n\nChannel 1: Okay.\n\nChannel 0: You\n\nChannel 1: All\n\nChannel 0: can\n\nChannel 1: good. Yeah.\n\nChannel 0: mhmm. I'm sorry. But rest assured that the router has been sent. And once you receive this I mean, the router will further assist you until you are successfully connected to your Internet.\n\nChannel 1: Yeah.\n\nChannel 0: Okay?\n\nChannel 1: All good. Thank you. Yeah.\n\nChannel 0: Thank you so much, I\n\nChannel 1: Thank\n\nChannel 0: really\n\nChannel 1: you.\n\nChannel 0: do apologize for what happened, but\n\nChannel 1: It's all good. All good. Yes. Yes. Yeah.\n\nThank\n\nChannel 0: mhmm. Thank you so\n\nChannel 1: you.\n\nChannel 0: much. Anything else I can help you with?\n\nChannel 1: So that's all for today.\n\nChannel 0: Yeah. Thank you so much, and have a great day.\n\nChannel 1: You too. Thank you.\n\nChannel 0: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.36,"end":2.6399999,"sentiment":"positive","sentiment_score":0.4937707006931305},{"text":"My name is Mary.","start":2.6399999,"end":3.4399998,"sentiment":"positive","sentiment_score":0.3799698054790497},{"text":"May I have your name, please?","start":3.4399998,"end":4.66,"sentiment":"neutral","sentiment_score":0.2607057715455691}],"sentiment":"positive","sentiment_score":0.37019782364368437,"channel":0,"num_words":15,"start":1.36,"end":4.66},{"sentences":[{"text":"Hello.","start":5.2799997,"end":5.52,"sentiment":"neutral","sentiment_score":0.2370217442512512},{"text":"How are you today?","start":5.52,"end":6.58,"sentiment":"neutral","sentiment_score":0.29278210923075676}],"sentiment":"neutral","sentiment_score":0.28163003623485566,"channel":1,"num_words":5,"start":5.2799997,"end":6.58},{"sentences":[{"text":"I'm doing great.","start":7.52,"end":8.32,"sentiment":"positive","sentiment_score":0.7213531136512756},{"text":"Thank you so much for asking.","start":8.32,"end":9.5199995,"sentiment":"positive","sentiment_score":0.7605658570925394},{"text":"How are how are you doing today?","start":9.5199995,"end":11.46,"sentiment":"positive","sentiment_score":0.529129079410008}],"sentiment":"positive","sentiment_score":0.651959877461195,"channel":0,"num_words":16,"start":7.52,"end":11.46},{"sentences":[{"text":"I'm also good.","start":12.0,"end":12.96,"sentiment":"positive","sentiment_score":0.38597971200942993}],"sentiment":"positive","sentiment_score":0.38597971200942993,"channel":1,"num_words":3,"start":12.0,"end":12.96},{"sentences":[{"text":"Mhmm.","start":12.945,"end":13.445,"sentiment":"neutral","sentiment_score":0.1348474770784378}],"sentiment":"neutral","sentiment_score":0.1348474770784378,"channel":0,"num_words":1,"start":12.945,"end":13.445},{"sentences":[{"text":"Thank you.","start":12.96,"end":13.5199995,"sentiment":"neutral","sentiment_score":0.27733269333839417},{"text":"So, actually, I'm calling So I have order, you know, the router.","start":13.5199995,"end":18.235,"sentiment":"neutral","sentiment_score":-0.006332054501399398},{"text":"It's already been, like, two weeks, but I haven't got it.","start":18.375,"end":21.275,"sentiment":"neutral","sentiment_score":-0.133657382293181}],"sentiment":"neutral","sentiment_score":-0.039662018902599815,"channel":1,"num_words":25,"start":12.96,"end":21.275},{"sentences":[{"text":"I'm sorry to hear that.","start":23.825,"end":24.945,"sentiment":"negative","sentiment_score":-0.3439023315906525},{"text":"Could you provide me your name on the account so that I can pull it up, please?","start":24.945,"end":28.23,"sentiment":"neutral","sentiment_score":-0.06136047358022017},{"text":"Mhmm.","start":28.23,"end":28.73,"sentiment":"neutral","sentiment_score":-0.0024235828313976526}],"sentiment":"neutral","sentiment_score":-0.12022014311514795,"channel":0,"num_words":23,"start":23.825,"end":28.73},{"sentences":[{"text":"So my name is Sanis Rout, s a n I s, Sanish, r a u t, Route.","start":28.775,"end":35.7,"sentiment":"neutral","sentiment_score":0.005343087633852573}],"sentiment":"neutral","sentiment_score":0.005343087633852573,"channel":1,"num_words":17,"start":28.775,"end":35.7},{"sentences":[{"text":"Thank you so much.","start":36.629997,"end":37.59,"sentiment":"neutral","sentiment_score":0.2653516121208668},{"text":"Just give me one second.","start":37.59,"end":38.89,"sentiment":"neutral","sentiment_score":0.11193419694900512},{"text":"Route Spanish.","start":41.454998,"end":42.355,"sentiment":"neutral","sentiment_score":0.03566928580403328},{"text":"Correct?","start":42.415,"end":42.915,"sentiment":"neutral","sentiment_score":0.07001762837171555}],"sentiment":"neutral","sentiment_score":0.1468694694340229,"channel":0,"num_words":12,"start":36.629997,"end":42.915},{"sentences":[{"text":"Yeah.","start":43.44,"end":43.94,"sentiment":"neutral","sentiment_score":0.08425115048885345}],"sentiment":"neutral","sentiment_score":0.08425115048885345,"channel":1,"num_words":1,"start":43.44,"end":43.94},{"sentences":[{"text":"Thank you so much.","start":44.574997,"end":45.454998,"sentiment":"neutral","sentiment_score":0.2242797426879406},{"text":"Hold on.","start":45.454998,"end":46.274998,"sentiment":"neutral","sentiment_score":0.09014764055609703},{"text":"Checking here.","start":70.385,"end":71.345,"sentiment":"neutral","sentiment_score":0.0527657475322485},{"text":"One moment.","start":71.345,"end":72.085,"sentiment":"neutral","sentiment_score":0.04167683981359005},{"text":"I can see.","start":74.945,"end":75.825005,"sentiment":"neutral","sentiment_score":0.06033580129345258}],"sentiment":"neutral","sentiment_score":0.11133129464892241,"channel":0,"num_words":13,"start":44.574997,"end":75.825005},{"sentences":[{"text":"Right.","start":75.825005,"end":76.145004,"sentiment":"neutral","sentiment_score":0.07714308798313141},{"text":"So, Sanush, I checked on your account and confirmed that the router has been sent.","start":76.145004,"end":81.0,"sentiment":"neutral","sentiment_score":0.13890402019023895}],"sentiment":"neutral","sentiment_score":0.13504396192729473,"channel":0,"num_words":16,"start":75.825005,"end":81.0},{"sentences":[{"text":"Yep.","start":81.745,"end":82.245,"sentiment":"neutral","sentiment_score":0.08537179231643677}],"sentiment":"neutral","sentiment_score":0.08537179231643677,"channel":1,"num_words":1,"start":81.745,"end":82.245},{"sentences":[{"text":"Let me check here the delivery method.","start":83.32,"end":89.5,"sentiment":"neutral","sentiment_score":0.05250514165631363},{"text":"So since this is going to be standard delivery, it's going","start":90.2,"end":96.765,"sentiment":"neutral","sentiment_score":0.07056339152834633}],"sentiment":"neutral","sentiment_score":0.0635407388003336,"channel":0,"num_words":18,"start":83.32,"end":96.765},{"sentences":[{"text":"Yep.","start":96.52,"end":97.005,"sentiment":"neutral","sentiment_score":0.08083376288414001}],"sentiment":"neutral","sentiment_score":0.08083376288414001,"channel":1,"num_words":1,"start":96.52,"end":97.005},{"sentences":[{"text":"to be three to five business days.","start":96.765,"end":98.685005,"sentiment":"neutral","sentiment_score":0.06875901935356003},{"text":"So we once we set out the router and once the AU post receive the item, that's","start":98.685005,"end":105.005005,"sentiment":"neutral","sentiment_score":0.0792523964362986}],"sentiment":"neutral","sentiment_score":0.07619182812049985,"channel":0,"num_words":24,"start":96.765,"end":105.005005},{"sentences":[{"text":"Yeah.","start":104.924995,"end":105.424995,"sentiment":"neutral","sentiment_score":0.06633104383945465}],"sentiment":"neutral","sentiment_score":0.06633104383945465,"channel":1,"num_words":1,"start":104.924995,"end":105.424995},{"sentences":[{"text":"the time that we're gonna have the three to five business days for have it to be delivered to you.","start":105.005005,"end":110.83,"sentiment":"neutral","sentiment_score":0.06811264231801033},{"text":"Okay?","start":110.83,"end":111.33,"sentiment":"neutral","sentiment_score":0.01587870717048645}],"sentiment":"neutral","sentiment_score":0.06562531207289014,"channel":0,"num_words":21,"start":105.005005,"end":111.33},{"sentences":[{"text":"So I'm sorry.","start":113.130005,"end":113.69,"sentiment":"neutral","sentiment_score":-0.15299061189095178},{"text":"I didn't get you.","start":113.69,"end":114.75,"sentiment":"neutral","sentiment_score":-0.2426075004041195}],"sentiment":"neutral","sentiment_score":-0.20420026246990478,"channel":1,"num_words":7,"start":113.130005,"end":114.75},{"sentences":[{"text":"Yeah.","start":115.71001,"end":116.19,"sentiment":"neutral","sentiment_score":-0.04955517873167992},{"text":"The router has been sent.","start":116.19,"end":117.810005,"sentiment":"neutral","sentiment_score":-0.03934481851756573},{"text":"We just the the AU post is supposed to deliver it to you within three to five business days as the delivery method is a standard delivery.","start":118.350006,"end":131.245,"sentiment":"neutral","sentiment_score":0.09277227065629429}],"sentiment":"neutral","sentiment_score":0.06844157686061932,"channel":0,"num_words":33,"start":115.71001,"end":131.245},{"sentences":[{"text":"Yeah.","start":131.905,"end":132.385,"sentiment":"neutral","sentiment_score":0.0032530520111322403},{"text":"But it's already been, like, two weeks, so I think it's already been, like, more than two weeks.","start":132.385,"end":138.705,"sentiment":"neutral","sentiment_score":-0.13533736165199015},{"text":"That's why I'm wondering.","start":138.705,"end":139.985,"sentiment":"neutral","sentiment_score":-0.10449562035501003},{"text":"Like","start":139.985,"end":140.485,"sentiment":"neutral","sentiment_score":-0.09840267896652222}],"sentiment":"neutral","sentiment_score":-0.12288352575463553,"channel":1,"num_words":24,"start":131.905,"end":140.485},{"sentences":[{"text":"I'm so sorry.","start":141.37,"end":142.17,"sentiment":"neutral","sentiment_score":-0.14171154300371805},{"text":"I I know.","start":142.17,"end":142.97,"sentiment":"neutral","sentiment_score":-0.06290801552434762},{"text":"I really appreciate calling us regarding now.","start":142.97,"end":146.25,"sentiment":"neutral","sentiment_score":0.286332830786705},{"text":"But","start":146.25,"end":146.57,"sentiment":"neutral","sentiment_score":0.18674051761627197}],"sentiment":"neutral","sentiment_score":0.11265797553850072,"channel":0,"num_words":14,"start":141.37,"end":146.57},{"sentences":[{"text":"so but,","start":146.29,"end":146.61,"sentiment":"neutral","sentiment_score":0.0752001628279686}],"sentiment":"neutral","sentiment_score":0.0752001628279686,"channel":1,"num_words":2,"start":146.29,"end":146.61},{"sentences":[{"text":"no","start":146.57,"end":146.73,"sentiment":"neutral","sentiment_score":0.05168966203927994}],"sentiment":"neutral","sentiment_score":0.05168966203927994,"channel":0,"num_words":1,"start":146.57,"end":146.73},{"sentences":[{"text":"like","start":146.61,"end":146.77,"sentiment":"neutral","sentiment_score":0.03557990491390228}],"sentiment":"neutral","sentiment_score":0.03557990491390228,"channel":1,"num_words":1,"start":146.61,"end":146.77},{"sentences":[{"text":"worries.","start":146.73,"end":147.23,"sentiment":"neutral","sentiment_score":0.0992552638053894}],"sentiment":"neutral","sentiment_score":0.0992552638053894,"channel":0,"num_words":1,"start":146.73,"end":147.23},{"sentences":[{"text":"so I also have the tracking number.","start":146.93,"end":149.99,"sentiment":"neutral","sentiment_score":0.07199808582663536},{"text":"So but how do I track?","start":151.17,"end":152.37,"sentiment":"neutral","sentiment_score":0.02050580270588398},{"text":"So so how do I track it?","start":152.37,"end":154.13,"sentiment":"neutral","sentiment_score":0.013370266450302941},{"text":"Like","start":154.13,"end":154.605,"sentiment":"neutral","sentiment_score":0.0007034018635749817}],"sentiment":"neutral","sentiment_score":0.034348413525592716,"channel":1,"num_words":21,"start":146.93,"end":154.605},{"sentences":[{"text":"Did you not receive an SMS or email about your tracking ID?","start":158.005,"end":163.145,"sentiment":"neutral","sentiment_score":-0.02037690789438784}],"sentiment":"neutral","sentiment_score":-0.02037690789438784,"channel":0,"num_words":12,"start":158.005,"end":163.145},{"sentences":[{"text":"no.","start":164.205,"end":164.525,"sentiment":"neutral","sentiment_score":-0.05490196496248245},{"text":"I only got, like, the mail from the tracking number, but I don't know how to track that one.","start":164.525,"end":169.72,"sentiment":"neutral","sentiment_score":-0.05894464293592855},{"text":"But I only I will have the tracking number.","start":169.72,"end":172.7,"sentiment":"neutral","sentiment_score":-0.003547482192516327}],"sentiment":"neutral","sentiment_score":-0.04161301794750937,"channel":1,"num_words":29,"start":164.205,"end":172.7},{"sentences":[{"text":"Okay.","start":174.29,"end":174.79,"sentiment":"neutral","sentiment_score":0.049499593675136566},{"text":"Since you have the tracking number, you can go on the website and search for the AU post or the","start":175.73,"end":183.25499,"sentiment":"neutral","sentiment_score":0.0543657498434186}],"sentiment":"neutral","sentiment_score":0.054134028121119455,"channel":0,"num_words":21,"start":174.29,"end":183.25499},{"sentences":[{"text":"Yep.","start":183.0,"end":183.5,"sentiment":"neutral","sentiment_score":0.05378106981515885}],"sentiment":"neutral","sentiment_score":0.05378106981515885,"channel":1,"num_words":1,"start":183.0,"end":183.5},{"sentences":[{"text":"Australian post, and you can enter your tracking number there.","start":183.25499,"end":187.355,"sentiment":"neutral","sentiment_score":0.04494648966938257}],"sentiment":"neutral","sentiment_score":0.04494648966938257,"channel":0,"num_words":10,"start":183.25499,"end":187.355},{"sentences":[{"text":"Okay.","start":187.615,"end":187.935,"sentiment":"neutral","sentiment_score":0.15862224996089935}],"sentiment":"neutral","sentiment_score":0.15862224996089935,"channel":1,"num_words":1,"start":187.615,"end":187.935},{"sentences":[{"text":"You","start":187.815,"end":187.97499,"sentiment":"neutral","sentiment_score":0.19943509995937347}],"sentiment":"neutral","sentiment_score":0.19943509995937347,"channel":0,"num_words":1,"start":187.815,"end":187.97499},{"sentences":[{"text":"All","start":187.935,"end":188.095,"sentiment":"neutral","sentiment_score":0.3047054409980774}],"sentiment":"neutral","sentiment_score":0.3047054409980774,"channel":1,"num_words":1,"start":187.935,"end":188.095},{"sentences":[{"text":"can","start":187.97499,"end":188.215,"sentiment":"neutral","sentiment_score":0.3260875940322876}],"sentiment":"neutral","sentiment_score":0.3260875940322876,"channel":0,"num_words":1,"start":187.97499,"end":188.215},{"sentences":[{"text":"good.","start":188.095,"end":188.41501,"sentiment":"neutral","sentiment_score":0.3265529274940491},{"text":"Yeah.","start":188.41501,"end":188.91501,"sentiment":"neutral","sentiment_score":0.18417009711265564}],"sentiment":"neutral","sentiment_score":0.25536151230335236,"channel":1,"num_words":2,"start":188.095,"end":188.91501},{"sentences":[{"text":"mhmm.","start":189.415,"end":189.915,"sentiment":"neutral","sentiment_score":0.08078901469707489},{"text":"I'm sorry.","start":190.19,"end":190.59,"sentiment":"neutral","sentiment_score":-0.00569224136415869},{"text":"But rest assured that the router has been sent.","start":190.59,"end":193.71,"sentiment":"neutral","sentiment_score":0.15213685813877317},{"text":"And once you receive this I mean, the router will further assist you until you are successfully connected to your Internet.","start":193.71,"end":202.665,"sentiment":"neutral","sentiment_score":0.1557271359931855}],"sentiment":"neutral","sentiment_score":0.14269412457801853,"channel":0,"num_words":33,"start":189.415,"end":202.665},{"sentences":[{"text":"Yeah.","start":202.61,"end":202.93001,"sentiment":"neutral","sentiment_score":0.0905776172876358}],"sentiment":"neutral","sentiment_score":0.0905776172876358,"channel":1,"num_words":1,"start":202.61,"end":202.93001},{"sentences":[{"text":"Okay?","start":202.665,"end":203.165,"sentiment":"neutral","sentiment_score":0.12203344702720642}],"sentiment":"neutral","sentiment_score":0.12203344702720642,"channel":0,"num_words":1,"start":202.665,"end":203.165},{"sentences":[{"text":"All good.","start":202.93001,"end":203.25,"sentiment":"positive","sentiment_score":0.35247667133808136},{"text":"Thank you.","start":203.25,"end":203.73,"sentiment":"positive","sentiment_score":0.38884343206882477},{"text":"Yeah.","start":203.73,"end":204.23,"sentiment":"neutral","sentiment_score":0.21383656561374664}],"sentiment":"positive","sentiment_score":0.3392953544855118,"channel":1,"num_words":5,"start":202.93001,"end":204.23},{"sentences":[{"text":"Thank you so much, I","start":204.345,"end":205.86499,"sentiment":"neutral","sentiment_score":0.32632731795310976}],"sentiment":"neutral","sentiment_score":0.32632731795310976,"channel":0,"num_words":5,"start":204.345,"end":205.86499},{"sentences":[{"text":"Thank","start":205.73,"end":205.97,"sentiment":"neutral","sentiment_score":0.3111133277416229}],"sentiment":"neutral","sentiment_score":0.3111133277416229,"channel":1,"num_words":1,"start":205.73,"end":205.97},{"sentences":[{"text":"really","start":205.86499,"end":206.105,"sentiment":"positive","sentiment_score":0.39408016204833984}],"sentiment":"positive","sentiment_score":0.39408016204833984,"channel":0,"num_words":1,"start":205.86499,"end":206.105},{"sentences":[{"text":"you.","start":205.97,"end":206.47,"sentiment":"positive","sentiment_score":0.33961978554725647}],"sentiment":"positive","sentiment_score":0.33961978554725647,"channel":1,"num_words":1,"start":205.97,"end":206.47},{"sentences":[{"text":"do apologize for what happened, but","start":206.105,"end":209.565,"sentiment":"neutral","sentiment_score":0.03204296467204889}],"sentiment":"neutral","sentiment_score":0.03204296467204889,"channel":0,"num_words":6,"start":206.105,"end":209.565},{"sentences":[{"text":"It's all good.","start":209.41,"end":210.05,"sentiment":"positive","sentiment_score":0.39971394340197247},{"text":"All good.","start":210.05,"end":210.53,"sentiment":"positive","sentiment_score":0.40739452838897705},{"text":"Yes.","start":210.53,"end":210.69,"sentiment":"neutral","sentiment_score":0.20249465107917783},{"text":"Yes.","start":210.69,"end":211.09,"sentiment":"neutral","sentiment_score":0.17344972491264343},{"text":"Yeah.","start":211.09,"end":211.59,"sentiment":"neutral","sentiment_score":0.18584862351417544}],"sentiment":"neutral","sentiment_score":0.3219654858112335,"channel":1,"num_words":8,"start":209.41,"end":211.59},{"sentences":[{"text":"Thank","start":212.415,"end":212.915,"sentiment":"neutral","sentiment_score":0.29648682475090027}],"sentiment":"neutral","sentiment_score":0.29648682475090027,"channel":1,"num_words":1,"start":212.415,"end":212.915},{"sentences":[{"text":"mhmm.","start":213.305,"end":213.625,"sentiment":"neutral","sentiment_score":0.26667365431785583},{"text":"Thank you so","start":213.625,"end":214.265,"sentiment":"positive","sentiment_score":0.5465626120567322}],"sentiment":"positive","sentiment_score":0.4765903726220131,"channel":0,"num_words":4,"start":213.305,"end":214.265},{"sentences":[{"text":"you.","start":214.255,"end":214.755,"sentiment":"positive","sentiment_score":0.5183196067810059}],"sentiment":"positive","sentiment_score":0.5183196067810059,"channel":1,"num_words":1,"start":214.255,"end":214.755},{"sentences":[{"text":"much.","start":214.265,"end":214.505,"sentiment":"positive","sentiment_score":0.4157221913337707},{"text":"Anything else I can help you with?","start":214.505,"end":216.125,"sentiment":"neutral","sentiment_score":0.3079104721546173}],"sentiment":"neutral","sentiment_score":0.3213869370520115,"channel":0,"num_words":8,"start":214.265,"end":216.125},{"sentences":[{"text":"So that's all for today.","start":216.095,"end":217.47499,"sentiment":"neutral","sentiment_score":0.21437833905220033}],"sentiment":"neutral","sentiment_score":0.21437833905220033,"channel":1,"num_words":5,"start":216.095,"end":217.47499},{"sentences":[{"text":"Yeah.","start":218.53894,"end":218.85893,"sentiment":"neutral","sentiment_score":0.09714385122060776},{"text":"Thank you so much, and have a great day.","start":218.85893,"end":220.71893,"sentiment":"positive","sentiment_score":0.8786613941192627}],"sentiment":"positive","sentiment_score":0.8005096398293972,"channel":0,"num_words":10,"start":218.53894,"end":220.71893},{"sentences":[{"text":"You too.","start":220.815,"end":221.215,"sentiment":"positive","sentiment_score":0.6571495831012726},{"text":"Thank you.","start":221.215,"end":221.955,"sentiment":"positive","sentiment_score":0.765131413936615}],"sentiment":"positive","sentiment_score":0.7111404985189438,"channel":1,"num_words":4,"start":220.815,"end":221.955},{"sentences":[{"text":"Thank you.","start":222.53894,"end":222.93893,"sentiment":"positive","sentiment_score":0.696952223777771},{"text":"Bye bye.","start":222.93893,"end":223.34393,"sentiment":"neutral","sentiment_score":0.09607063606381416}],"sentiment":"positive","sentiment_score":0.3965114299207926,"channel":0,"num_words":4,"start":222.53894,"end":223.34393}]},"summary":{"result":"success","short":"A customer named Sanis Rout calls Airtel to inquire about the delivery of their router. The agent confirms that the router has been sent and will arrive within three to five business days. The agent also provides the customer with a tracking number and assures them that their router will further assist them until they are connected to their internet."},"intents":{"segments":[{"text":"So, actually, I'm calling So I have order, you know, the router. It's already been, like, two weeks, but I haven't got it.","start_word":42,"end_word":64,"intents":[{"intent":"Order router","confidence_score":0.0669423}]},{"text":"So so how do I track it? Like Did you not receive an SMS or email about your tracking ID? no.","start_word":309,"end_word":329,"intents":[{"intent":"Track id","confidence_score":0.027393632}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.44955646991729736},{"text":"May I have your name, please? Hello. How are you today?","start_word":9,"end_word":19,"sentiment":"neutral","sentiment_score":0.27294036746025085},{"text":"I'm doing great. Thank you so much for asking. How are how are you doing today? I'm also good.","start_word":20,"end_word":38,"sentiment":"positive","sentiment_score":0.6013367176055908},{"text":"Mhmm. Thank you. So, actually, I'm calling So I have order, you know, the router. It's already been, like, two weeks, but I haven't got it.","start_word":39,"end_word":64,"sentiment":"neutral","sentiment_score":-0.031988177448511124},{"text":"I'm sorry to hear that.","start_word":65,"end_word":69,"sentiment":"negative","sentiment_score":-0.33738046884536743},{"text":"Could you provide me your name on the account so that I can pull it up, please? Mhmm. So my name is Sanis Rout, s a n I s, Sanish, r a u t, Route. Thank you so much. Just give me one second. Route Spanish. Correct? Yeah. Thank you so much. Hold on. Checking here. One moment. I can see. Right. So, Sanush, I checked on your account and confirmed that the router has been sent. Yep. Let me check here the delivery method. So since this is going to be standard delivery, it's going Yep. to be three to five business days. So we once we set out the router and once the AU post receive the item, that's Yeah. the time that we're gonna have the three to five business days for have it to be delivered to you. Okay? So I'm sorry. I didn't get you. Yeah. The router has been sent. We just the the AU post is supposed to deliver it to you within three to five business days as the delivery method is a standard delivery. Yeah. But it's already been, like, two weeks, so I think it's already been, like, more than two weeks. That's why I'm wondering. Like I'm so sorry. I I know. I really appreciate calling us regarding now. But so but, no like worries. so I also have the tracking number. So but how do I track? So so how do I track it? Like Did you not receive an SMS or email about your tracking ID? no. I only got, like, the mail from the tracking number, but I don't know how to track that one. But I only I will have the tracking number. Okay. Since you have the tracking number, you can go on the website and search for the AU post or the Yep. Australian post, and you can enter your tracking number there. Okay. You All can good. Yeah. mhmm. I'm sorry. But rest assured that the router has been sent. And once you receive this I mean, the router will further assist you until you are successfully connected to your Internet. Yeah. Okay?","start_word":70,"end_word":430,"sentiment":"neutral","sentiment_score":0.036831707680737215},{"text":"All good. Thank you.","start_word":431,"end_word":434,"sentiment":"positive","sentiment_score":0.3642878532409668},{"text":"Yeah.","start_word":435,"end_word":435,"sentiment":"neutral","sentiment_score":0.21383656561374664},{"text":"Thank you so much, I Thank really you.","start_word":436,"end_word":443,"sentiment":"positive","sentiment_score":0.335566908121109},{"text":"do apologize for what happened, but It's all good.","start_word":444,"end_word":452,"sentiment":"neutral","sentiment_score":0.18933238089084625},{"text":"All good.","start_word":453,"end_word":454,"sentiment":"positive","sentiment_score":0.4017147719860077},{"text":"Yes. Yes. Yeah. Thank mhmm.","start_word":455,"end_word":459,"sentiment":"neutral","sentiment_score":0.2294534295797348},{"text":"Thank you so you. much.","start_word":460,"end_word":464,"sentiment":"positive","sentiment_score":0.5011102557182312},{"text":"Anything else I can help you with? So that's all for today. Yeah.","start_word":465,"end_word":477,"sentiment":"neutral","sentiment_score":0.24727244675159457},{"text":"Thank you so much, and have a great day. You too. Thank you. Thank you.","start_word":478,"end_word":492,"sentiment":"positive","sentiment_score":0.7973589301109314},{"text":"Bye bye.","start_word":493,"end_word":494,"sentiment":"neutral","sentiment_score":0.3330184817314148}],"average":{"sentiment":"neutral","sentiment_score":0.1130753445487491}}}}